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About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>About The Team<br><br>The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.<br><br>Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.<br><br>At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.<br><br>Opportunity<br><br>We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services.<br><br>This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.<br><br>In this role, you will lead the teams responsible for:<br><br>People Help Desk / Tier 1 services Tier 0 / self-service and knowledge foundations Global People Relations Services, including case governance and specialist support for complex employee relations matters <br><br>You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.<br><br>This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.<br><br>This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations.<br><br>What You’ll Do<br><br>Lead Agoda’s People Services front door and employee support model<br><br>Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams. Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience. Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach. <br><br>Lead the People Services & Help Desk team<br><br>Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support. Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling. Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism. Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives. <br><br>Lead Global People Relations Services<br><br>Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change. Ensure clear service ownership, escalation pathways, and governance across People Relations case handling. Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements. Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team. Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices. <br><br>Own the operating interfaces across Tier 1, People Relations, and specialist teams<br><br>Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization. Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways. Ensure employees and managers experience a joined-up service model even when multiple People teams are involved. Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams. <br><br>Build Tier 0 / self-service and knowledge management foundations<br><br>Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries. Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials. Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content. Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement. <br><br>Enable digital, conversational, and AI-supported service delivery<br><br>Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management. Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support. Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions. Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels. <br><br>Drive operational excellence and continuous improvement<br><br>Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection. Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting. Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences. Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations. <br><br>Lead through insight, stakeholder partnership, and change<br><br>Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities. Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities. Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services. Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function. <br><br>What You’ll Need To Succeed<br><br>Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus. Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience. Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment. Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience. Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management. Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency. Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design. Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools. Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making. Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners. Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture. Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale. <br><br>It’s great if you also have<br><br>Experience in a global or regional HR shared services / People services environment. Experience leading both broad employee support teams and specialist employee relations or case management teams. Experience in knowledge management, service content strategy, and self-service adoption. Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments. Experience improving employee experience through service redesign, process simplification, or digital product thinking. Experience in a high-growth tech, internet, or digital business. Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments. <br><br>Why this role matters<br><br>This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.<br><br>As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.<br><br>#People Services #HRShared Services #Singapore #Singapore #London #England #Hong Kong #Hong Kong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #Kuala Lumpur #Malaysia #Bangkok #Thailand #Seoul #South Korea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #Czech Republic #Budapest #Hungary #Dubai #United Arab Emirates #Bangalore #India #Bengaluru #India #Hyderabad #India #New Delhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChi Minh City #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

<strong>Company Description<br><br></strong><strong>Job Description<br><br></strong>The Assistant Learning &amp; Development Manager supports the planning, implementation, and evaluation of the organization’s learning and development strategy. The role works closely with department heads, managers, and employees to identify development needs, coordinate training programs, promote continuous learning, and ensure compliance with company standards and applicable regulations.<br><br>The position also supports employee engagement, performance development, talent management, and the achievement of service and operational standards.<br><br>Key Responsibilities<br><br>Learning &amp; Development<br><br><ul><li>Support the Learning &amp; Development Manager in developing and implementing the annual training and development plan.</li><li>Conduct training needs assessments in collaboration with department heads and line managers.</li><li>Coordinate and deliver training programs, workshops, inductions, and development initiatives.</li><li>Monitor training attendance, completion, effectiveness, and employee feedback.</li><li>Support the development of individual development plans and career development initiatives.</li><li>Identify opportunities to improve learning methods, content, and employee development programs.</li><li>Maintain accurate training records and prepare regular L&amp;D reports and dashboards.<br><br></li></ul>Training &amp; Compliance<br><br><ul><li>Coordinate mandatory training programs and ensure completion within required timelines.</li><li>Support compliance with organizational training standards, policies, and procedures.</li><li>Coordinate and monitor Forbes training and compliance requirements, ensuring relevant employees receive appropriate training and that records are maintained.</li><li>Assist in preparing departments for internal and external training audits and assessments.</li><li>Monitor training compliance and follow up with departments where required.<br><br></li></ul>Performance &amp; Talent Development<br><br><ul><li>Support the performance management and employee development processes.</li><li>Work with managers to identify high-potential employees and development opportunities.</li><li>Assist with succession planning, talent development, and career progression initiatives.</li><li>Support coaching, mentoring, and leadership development programs.<br><br></li></ul>Employee Engagement<br><br><ul><li>Support employee engagement initiatives, surveys, and activities.</li><li>Develop learning initiatives that contribute to employee satisfaction, retention, and organizational culture.</li><li>Act as a resource for employees and managers regarding learning opportunities and professional development.<br><br></li></ul>Leadership &amp; Coordination<br><br><ul><li>Support and coordinate the activities of the L&amp;D team.</li><li>Build effective relationships with department heads, managers, and external training providers.</li><li>Assist with the selection and management of external training providers and facilitators.</li><li>Promote a culture of continuous learning and professional development across the organization.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>3–5 years above of professional experience in Learning &amp; Development, Human Resources, Talent Development, or People Operations, preferably with experience in a supervisory or coordinating role.</li><li>Proven experience in designing, coordinating, and implementing training and development programs.</li><li>Strong knowledge of learning needs analysis, instructional methods, employee development, and training evaluation.</li><li>Experience supporting performance management, talent development, succession planning, and employee engagement initiatives.</li><li>Strong knowledge of training compliance and quality standards, with experience in Forbes training and compliance requirements preferred.</li><li>Excellent communication, presentation, facilitation, and interpersonal skills.</li><li>Ability to build effective relationships with employees, managers, and senior stakeholders at all organizational levels.</li><li>Strong leadership, organizational, project management, and time-management skills.</li><li>Proficiency in HR data analysis, training metrics, reporting, and presentation of L&amp;D insights.</li><li>Working knowledge of UAE Labour Law, employment regulations, and HR compliance requirements.</li><li>Proficiency in HRIS/LMS platforms and Microsoft Office applications, particularly Excel, Word, and PowerPoint.</li><li>Strong ability to manage multiple training programs, projects, and priorities simultaneously.</li><li>High level of professionalism, confidentiality, attention to detail, and integrity.</li><li>Bachelor’s degree in Human Resources, Business Administration, Education, Organizational Psychology, Hospitality Management, or a related field.</li><li>Professional certification in L&amp;D, HR, or talent development such as CIPD, SHRM, ATD, or equivalent is an advantage.<br><br></li></ul>Key Competencies<br><br><ul><li>Training &amp; Facilitation</li><li>Learning Needs Analysis</li><li>Talent Development</li><li>Performance Management</li><li>Employee Engagement</li><li>Coaching &amp; Mentoring</li><li>Stakeholder Management</li><li>HR &amp; L&amp;D Analytics</li><li>Project Management</li><li>Leadership &amp; Team Coordination</li><li>Compliance &amp; Quality Standards</li><li>Communication &amp; Presentation</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><br>Job Description<br><br><p>The Assistant Learning &amp; Development Manager supports the planning, implementation, and evaluation of the organization’s learning and development strategy. The role works closely with department heads, managers, and employees to identify development needs, coordinate training programs, promote continuous learning, and ensure compliance with company standards and applicable regulations.</p><br><p>The position also supports employee engagement, performance development, talent management, and the achievement of service and operational standards.</p><br><p>Key Responsibilities</p><br><p>Learning &amp; Development</p><br><ul><li>Support the Learning &amp; Development Manager in developing and implementing the annual training and development plan.</li><li>Conduct training needs assessments in collaboration with department heads and line managers.</li><li>Coordinate and deliver training programs, workshops, inductions, and development initiatives.</li><li>Monitor training attendance, completion, effectiveness, and employee feedback.</li><li>Support the development of individual development plans and career development initiatives.</li><li>Identify opportunities to improve learning methods, content, and employee development programs.</li><li>Maintain accurate training records and prepare regular L&amp;D reports and dashboards.</li></ul><p>Training &amp; Compliance</p><br><ul><li>Coordinate mandatory training programs and ensure completion within required timelines.</li><li>Support compliance with organizational training standards, policies, and procedures.</li><li>Coordinate and monitor Forbes training and compliance requirements, ensuring relevant employees receive appropriate training and that records are maintained.</li><li>Assist in preparing departments for internal and external training audits and assessments.</li><li>Monitor training compliance and follow up with departments where required.</li></ul><p>Performance &amp; Talent Development</p><br><ul><li>Support the performance management and employee development processes.</li><li>Work with managers to identify high-potential employees and development opportunities.</li><li>Assist with succession planning, talent development, and career progression initiatives.</li><li>Support coaching, mentoring, and leadership development programs.</li></ul><p>Employee Engagement</p><br><ul><li>Support employee engagement initiatives, surveys, and activities.</li><li>Develop learning initiatives that contribute to employee satisfaction, retention, and organizational culture.</li><li>Act as a resource for employees and managers regarding learning opportunities and professional development.</li></ul><p>Leadership &amp; Coordination</p><br><ul><li>Support and coordinate the activities of the L&amp;D team.</li><li>Build effective relationships with department heads, managers, and external training providers.</li><li>Assist with the selection and management of external training providers and facilitators.</li><li>Promote a culture of continuous learning and professional development across the organization.</li></ul><br>Qualifications<br><br><ul><li>3–5 years above of professional experience in Learning &amp; Development, Human Resources, Talent Development, or People Operations, preferably with experience in a supervisory or coordinating role.</li><li>Proven experience in designing, coordinating, and implementing training and development programs.</li><li>Strong knowledge of learning needs analysis, instructional methods, employee development, and training evaluation.</li><li>Experience supporting performance management, talent development, succession planning, and employee engagement initiatives.</li><li>Strong knowledge of training compliance and quality standards, with experience in Forbes training and compliance requirements preferred.</li><li>Excellent communication, presentation, facilitation, and interpersonal skills.</li><li>Ability to build effective relationships with employees, managers, and senior stakeholders at all organizational levels.</li><li>Strong leadership, organizational, project management, and time-management skills.</li><li>Proficiency in HR data analysis, training metrics, reporting, and presentation of L&amp;D insights.</li><li>Working knowledge of UAE Labour Law, employment regulations, and HR compliance requirements.</li><li>Proficiency in HRIS/LMS platforms and Microsoft Office applications, particularly Excel, Word, and PowerPoint.</li><li>Strong ability to manage multiple training programs, projects, and priorities simultaneously.</li><li>High level of professionalism, confidentiality, attention to detail, and integrity.</li><li>Bachelor’s degree in Human Resources, Business Administration, Education, Organizational Psychology, Hospitality Management, or a related field.</li><li>Professional certification in L&amp;D, HR, or talent development such as CIPD, SHRM, ATD, or equivalent is an advantage.</li></ul><p>Key Competencies</p><br><ul><li>Training &amp; Facilitation</li><li>Learning Needs Analysis</li><li>Talent Development</li><li>Performance Management</li><li>Employee Engagement</li><li>Coaching &amp; Mentoring</li><li>Stakeholder Management</li><li>HR &amp; L&amp;D Analytics</li><li>Project Management</li><li>Leadership &amp; Team Coordination</li><li>Compliance &amp; Quality Standards</li><li>Communication &amp; Presentation</li></ul> </div>

<p>Please Read Before Applying We are a growing Dubai-based company providing babysitting, nanny, and cleaning services. We are looking for a mature, confident, and hands-on Operations Supervisor to manage our customer support operations and a large team of female Filipino staff. This is a people-management role. You will be dealing daily with employees, clients, customer complaints, scheduling issues, and operational challenges. Tagalog speaking is strongly preferred.</p><p>About the Role You will be responsible for the day-to-day management of: 50+ female nannies, babysitters and housekeepers, primarily Filipino/Tagalog-speaking. 3–5 Customer Support team members. 8–10 drivers supporting staff transportation. Client bookings, escalations, complaints, scheduling and service quality. This is an office-based operations role, not a field cleaning or housekeeping position. Key Responsibilities Manage and supervise 50+ field staff, ensuring attendance, discipline, availability and performance. Build a professional and accountable team culture. Manage employee concerns, conflicts, performance issues and escalations. Supervise the Customer Support team and ensure bookings and client requests are handled properly. Handle client complaints and escalations professionally and find practical solutions. Prepare and monitor daily staff and driver schedules. Manage last-minute changes, cancellations and operational emergencies. Coordinate staff transportation and driver schedules. Conduct team meetings, training, briefings and performance reviews. Monitor staff attendance, availability and compliance with company procedures. Use CRM systems, scheduling platforms and online tools to manage operations. Identify operational problems and improve processes. Maintain high standards of client service and employee conduct. Ensure company policies and applicable UAE requirements are followed. Who We Are Looking For We are looking for someone who is: Mature, confident and responsible. Comfortable managing a large team of female Filipino employees. Confident dealing with clients, complaints, escalations and difficult situations. Firm but fair when managing employee performance and conduct. Able to make decisions quickly and remain calm under pressure. Highly organised and comfortable managing multiple issues at the same time. Strong in communication, follow-up and problem-solving. Comfortable using CRM systems, WhatsApp, email and online scheduling tools. Able to take ownership rather than waiting for instructions. Required Experience 2–6 years of UAE work experience – Mandatory. Previous experience in operations, supervision or people management – Mandatory. Experience managing Filipino/Tagalog-speaking staff is strongly preferred. Experience in babysitting, nanny, domestic staffing, housekeeping, cleaning, home-care, hospitality or similar service businesses is strongly preferred. Experience managing 50+ employees is a strong advantage. Experience managing a Customer Support/Customer Service team is an advantage. Tagalog speaking is strongly preferred. Good English communication skills are required. Important This position is not suitable for someone looking for a routine administrative role. You will be expected to actively manage people, solve problems, handle clients, control daily operations and take responsibility for the performance of the team. Candidates with more than 10 years of experience are not our target profile for this position. We are specifically looking for someone with 2–6 years of UAE experience who is ready to take the next step in their career. Career Growth This role is designed for someone who can grow with the company. Operations Supervisor ? Operations Manager For the right candidate who demonstrates strong leadership, ownership and performance, there is an opportunity to progress to Operations Manager within 1–2 years. Salary AED 5,000–6,000 per month If you enjoy working with people, solving problems, managing teams and taking ownership of operations, we would like to hear from you. Please apply only if your experience closely matches the requirements above.</p>

<ul><li>Develop and implement HR strategies that align with business goals, ensuring organizational growth and employee engagement.</li><li>Manage the recruitment process end-to-end, from crafting compelling job descriptions to conducting interviews and onboarding new hires.</li><li>Oversee employee performance management systems, facilitating constructive feedback and development plans for continuous improvement.</li><li>Design and deliver training programs that enhance employee skills and foster a culture of learning within the organization.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Human Resources, Business Administration, or a related field; a Master's degree is a plus for advanced strategic roles.</li><li>At least 5 years of progressive HR experience, with a focus on talent acquisition and employee development in a corporate environment.</li><li>Professional HR certification such as SHRM-CP, PHR, or equivalent to demonstrate commitment to the profession and advanced knowledge.</li><li>Proven experience in managing employee relations and navigating complex interpersonal dynamics with diplomacy and tact.</li></ul>

<ul><li>Develop and implement HR strategies that align with business goals, ensuring organizational growth and employee engagement.</li><li>Manage the recruitment process end-to-end, from crafting compelling job descriptions to conducting interviews and onboarding new hires.</li><li>Oversee employee performance management systems, facilitating constructive feedback and development plans for continuous improvement.</li><li>Design and deliver training programs that enhance employee skills and foster a culture of learning within the organization.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Human Resources, Business Administration, or a related field; a Master's degree is a plus for advanced strategic roles.</li><li>At least 5 years of progressive HR experience, with a focus on talent acquisition and employee development in a corporate environment.</li><li>Professional HR certification such as SHRM-CP, PHR, or equivalent to demonstrate commitment to the profession and advanced knowledge.</li><li>Proven experience in managing employee relations and navigating complex interpersonal dynamics with diplomacy and tact.</li></ul>

<ul><li>Develop and implement HR strategies that align with business goals, ensuring organizational growth and employee engagement.</li><li>Manage the recruitment process end-to-end, from crafting compelling job descriptions to conducting interviews and onboarding new hires.</li><li>Oversee employee performance management systems, facilitating constructive feedback and development plans for continuous improvement.</li><li>Design and deliver training programs that enhance employee skills and foster a culture of learning within the organization.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Human Resources, Business Administration, or a related field; a Master's degree is a plus for advanced strategic roles.</li><li>At least 5 years of progressive HR experience, with a focus on talent acquisition and employee development in a corporate environment.</li><li>Professional HR certification such as SHRM-CP, PHR, or equivalent to demonstrate commitment to the profession and advanced knowledge.</li><li>Proven experience in managing employee relations and navigating complex interpersonal dynamics with diplomacy and tact.</li></ul>

<ul><li>Develop and implement HR strategies that align with business goals, ensuring organizational growth and employee engagement.</li><li>Manage the recruitment process end-to-end, from crafting compelling job descriptions to conducting interviews and onboarding new hires.</li><li>Oversee employee performance management systems, facilitating constructive feedback and development plans for continuous improvement.</li><li>Design and deliver training programs that enhance employee skills and foster a culture of learning within the organization.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Human Resources, Business Administration, or a related field; a Master's degree is a plus for advanced strategic roles.</p></li><li><p>At least 8 to 10 years of progressive HR experience, with a focus on talent acquisition and employee development in a corporate environment.</p></li><li><p>Professional HR certification such as SHRM-CP, PHR, or equivalent to demonstrate commitment to the profession and advanced knowledge.</p></li><li><p>Proven experience in managing employee relations and navigating complex interpersonal dynamics with diplomacy and tact.</p></li></ul>

Job Summary:We are seeking a detail-oriented HR Payroll Officer to manage payroll processing, HRIS maintenance, and compliance with labor law regulations.<br>Key Responsibilities:Oversee and process payroll accurately and on time, ensuring compliance with labor laws and company policies. Maintain and update the HRIS, ensuring accurate employee data for payroll, benefits, and deductions. Verify new joiners and leavers, ensuring proper documentation for payroll accuracy. Generate and review payroll reports, obtaining approvals before submission to Accounting Team. Conduct payroll reconciliation, including headcount validation, general ledger, and bank statements. Audit and process time, attendance, leave, and final settlements for departing employees. Maintain organized HR records, leave balances, and employee data accuracy. Analyze HR data to identify trends and recommend process improvements. Process final settlements for exiting employees, ensuring accurate calculations and timely payments. Address employee inquiries related to attendance, payroll discrepancies, and HRIS issues. Perform other HR-related duties as assigned.<br>Requirements:Proven experience in HR payroll processing and HRIS management from hospitality, F&B, or retail. Strong knowledge of labor laws, payroll regulations, and financial reconciliation. Excellent attention to detail, organizational, and analytical skills. Proficiency in HR/payroll systems and MS Office. Can thrive in a highly complex and busy operation.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Assist in monitoring/tracking employee relations issues including resolution and follow-up. Assist and support management and the leadership team with handling and resolving Human Resources issues. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Inform Human Resources management of issues related to employee relations. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Disseminate information to employees related to employer-employee relations, employee activities, and personnel policies and programs. Review and ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Assist in logistics, administration, and scheduling of annual employee surveys. Answer phone calls and record messages.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.</span> </div>

???? We’re Hiring | Human Resources Administrator Company: Drive Dubai – Driving Institute Location: Dubai, UAE Employment Type: Full-Time | On-Site About Drive Dubai The Dubai International Driving Center, widely recognized as Drive Dubai – Driving Institute, was established in 2012 by renowned business entrepreneurs in the UAE. Located in Dubai Investment Park, Drive Dubai operates an extensive 850,000-square-foot facility offering driver training courses, RTA theory and road tests, and RTA license issuance services.<br>With extensive experience in the driver training industry across all vehicle categories, Drive Dubai is committed to delivering excellence in driver education through advanced digital processes, highly qualified instructors, and state-of-the-art training facilities.<br><br>About the Role We are looking for a Human Resources Administrator to join our HR team in Dubai. The successful candidate will support day-to-day HR operations, maintain accurate employee records, coordinate onboarding and offboarding activities, and assist with HR documentation, reporting, and compliance.<br>Key Responsibilities Maintain and update employee records in hard-copy and digital formats. Assist with recruitment activities, including job postings, interview scheduling, and onboarding. Prepare employment contracts, HR letters, reports, and other HR documents. Coordinate employee training, performance evaluations, and HR programs. Respond to employee queries regarding HR policies, benefits, and procedures. Monitor and track employee attendance, leave requests, and absences. Maintain and update HRIS/HR software records. Support payroll-related documentation and HR reporting. Assist with internal HR projects, audits, and policy updates. Maintain confidentiality of employee information and sensitive HR matters. Ensure compliance with applicable UAE labor laws and company policies. Coordinate with internal departments and management on HR-related matters. Requirements Bachelor’s degree in Human Resources, Business Administration, or Bachelor of Commerce. Minimum 1 year of HR experience in the UAE. Familiarity with HR software/HRIS and Microsoft Office. Hindi and Urdu language proficiency is mandatory. Strong organizational and time-management skills. Excellent communication and interpersonal skills. Strong attention to detail and ability to manage multiple tasks. Age: 21–35 years.<br>Join Drive Dubai and be part of a professional HR team committed to excellence and employee experience.<br>#Hiring #HRJobs #Human Resources #HRAdministrator #Dubai Jobs #UAEJobs #HRJobs Dubai #Recruitment #Human Resources Jobs #Drive Dubai #Dubai Careers

<br><p><strong>A. Financial Accounting & Reporting</strong></p><ul><li><p>Manage day-to-day accounting operations, including general ledger, accounts payable, accounts receivable, and bank reconciliations.</p></li><li><p>Prepare monthly, quarterly, and annual financial statements, including Profit & Loss, Balance Sheet, and Cash Flow reports.</p></li><li><p>Ensure accurate and timely month-end and year-end closing of accounts.</p></li><li><p>Maintain financial records, supporting schedules, accruals, prepayments, provisions, and reconciliations.</p></li><li><p>Maintain fixed asset registers and depreciation schedules.</p></li><li><p>Reconcile intercompany transactions and balances, where applicable.</p></li><li><p>Coordinate annual external audits and preparation of audited financial statements.</p></li><li><p>Ensure compliance with IFRS, applicable accounting standards, and internal financial policies.</p></li></ul><p><strong>B. Budgeting, Cost Control & Financial Analysis</strong></p><ul><li><p>Assist in preparing annual budgets, forecasts, and cash flow projections.</p></li><li><p>Prepare monthly budget-versus-actual reports, identifying and explaining significant variances.</p></li><li><p>Monitor operating expenses and recommend cost optimisation measures.</p></li><li><p>Analyse operational costs, including manpower, overtime, transportation, equipment maintenance, utilities, and processing expenses.</p></li><li><p>Support facility-level cost allocation, profitability analysis, and management reporting.</p></li><li><p>Prepare financial dashboards and analytical reports to support management decision-making.</p></li><li><p>Monitor financial performance against approved budgets and targets.</p></li></ul><p><strong>C. Accounts Payable, Receivable & Cash Management</strong></p><ul><li><p>Review and verify supplier invoices, purchase orders, and supporting documentation.</p></li><li><p>Prepare payment schedules and ensure payments are processed within approved terms.</p></li><li><p>Monitor customer invoicing, collections, and outstanding receivables.</p></li><li><p>Follow up on overdue payments and support credit control activities.</p></li><li><p>Maintain accurate customer and supplier reconciliations.</p></li><li><p>Monitor daily cash positions and assist with short-term cash flow planning.</p></li><li><p>Ensure compliance with financial approval procedures and internal controls.</p></li></ul><p><strong>D. UAE Taxation & Financial Compliance</strong></p><ul><li><p>Prepare VAT calculations, reconciliations, and returns in accordance with UAE Federal Tax Authority requirements.</p></li><li><p>Support Corporate Tax computations, return preparation, and statutory compliance.</p></li><li><p>Maintain accurate tax records and supporting documentation.</p></li><li><p>Monitor changes in UAE taxation and financial reporting regulations.</p></li><li><p>Coordinate with auditors, tax consultants, banks, and relevant authorities.</p></li><li><p>Ensure statutory filings and financial reporting obligations are completed within prescribed deadlines.</p></li></ul><p><strong>E. Payroll Management & Employee Benefits</strong></p><ul><li><p>Manage the monthly payroll process, ensuring accurate and timely salary payments.</p></li><li><p>Verify employee attendance, overtime, allowances, deductions, leave, and other payroll adjustments.</p></li><li><p>Ensure compliance with applicable UAE Labour Law and Wage Protection System (WPS) requirements.</p></li><li><p>Calculate end-of-service benefits, leave encashment, gratuity, and final settlements.</p></li><li><p>Maintain accurate payroll records and employee compensation information.</p></li><li><p>Reconcile payroll expenses with financial accounts.</p></li><li><p>Coordinate with department heads and operational supervisors to verify manpower attendance and overtime.</p></li><li><p>Review payroll discrepancies and implement corrective measures.</p></li><li><p>Maintain strict confidentiality of employee remuneration and personal information.</p></li></ul><p><strong>F. Recruitment, Onboarding & Workforce Planning</strong></p><ul><li><p>Coordinate recruitment activities, including job postings, candidate screening, interview scheduling, and recruitment documentation.</p></li><li><p>Liaise with department heads to identify staffing requirements and manpower needs.</p></li><li><p>Prepare employment offers, employment contracts, and onboarding documentation.</p></li><li><p>Coordinate employee joining formalities, induction programmes, and probation reviews.</p></li><li><p>Maintain recruitment records and monitor hiring progress against approved manpower plans.</p></li><li><p>Support workforce planning and manpower cost optimisation.</p></li><li><p>Coordinate with recruitment agencies and external service providers when required.</p></li></ul><p><strong>G. HR Operations & Employee Administration</strong></p><ul><li><p>Manage employee records, employment contracts, personnel files, and HR databases.</p></li><li><p>Monitor probation periods, contract renewals, employee confirmations, and employment documentation.</p></li><li><p>Maintain attendance, leave, absenteeism, and overtime records.</p></li><li><p>Coordinate employee visa processing, work permits, Emirates ID, medical insurance, and related documentation through authorised service providers.</p></li><li><p>Monitor document expiry dates and ensure timely renewals.</p></li><li><p>Prepare employment letters, salary certificates, and HR correspondence.</p></li><li><p>Manage employee exit procedures, clearance documentation, and final settlement coordination.</p></li><li><p>Ensure HR records are accurate, confidential, and compliant with applicable regulations.</p></li></ul><br><p><strong>I. Internal Controls, Systems & Process Improvement</strong></p><ul><li><p>Maintain effective financial and HR administrative controls.</p></li><li><p>Ensure proper segregation of duties, approval processes, and supporting documentation.</p></li><li><p>Support implementation and improvement of accounting, payroll, and HR information systems.</p></li><li><p>Identify opportunities to automate routine financial and HR processes.</p></li><li><p>Develop standardised reporting templates, reconciliation schedules, and administrative procedures.</p></li><li><p>Monitor audit findings and coordinate implementation of corrective actions.</p></li><li><p>Support continuous improvement in financial reporting, payroll accuracy, and HR efficiency.</p></li></ul><br><br><br><p><strong>Desired Candidate Profile</strong></p><p><strong>Qualifications & Experience</strong></p><br><p><strong>Mandatory Qualifications</strong></p><ul><li><p>Bachelor's Degree in Accounting, Finance, Commerce, or a related discipline.</p></li><li><p>Strong knowledge of accounting principles, financial reporting, and UAE taxation.</p></li><li><p>Working knowledge of UAE Labour Law, payroll, WPS, and HR practices.</p></li></ul><p><strong>Preferred Qualifications</strong></p><ul><li><p>ACCA, CPA, CMA, CA, or equivalent professional accounting qualification.</p></li><li><p>Certification or formal training in Human Resources Management.</p></li><li><p>Knowledge of IFRS and UAE regulatory requirements.</p></li></ul><p><strong>Professional Experience</strong></p><ul><li><p>Minimum 5–7 years of relevant accounting experience, including senior accounting responsibilities.</p></li><li><p>At least 2–3 years of practical HR operations and payroll experience in the UAE.</p></li><li><p>Experience managing recruitment, employee relations, payroll, and HR compliance.</p></li><li><p>Experience in industrial, manufacturing, logistics, recycling, or multi-site operations is preferred.</p></li><li><p>Demonstrated experience with budgeting, taxation, financial reporting, and external audits.</p></li><li><p>Proficiency in accounting software, ERP systems, and HR management systems.</p></li></ul><p><strong>Technical Skills & Competencies</strong></p><ul><li><p>Strong financial accounting, analytical, and reporting capabilities.</p></li><li><p>Advanced Microsoft Excel skills, including pivot tables, lookups, formulas, and financial analysis.</p></li><li><p>Proficiency in accounting software and ERP systems.</p></li><li><p>Knowledge of UAE VAT, Corporate Tax, WPS, and employment regulations.</p></li><li><p>Experience in payroll administration, recruitment, and employee relations.</p></li><li><p>Strong organisational and multitasking abilities.</p></li><li><p>High attention to detail and accuracy.</p></li><li><p>Effective communication, interpersonal, and problem-solving skills.</p></li><li><p>Ability to work independently and manage competing priorities.</p></li><li><p>Strong professional ethics, confidentiality, and accountability.</p></li></ul>

<p>Position Title: HR & Admin Supervisor Employment Type: Full Time Salary: up to 8,000 AED inclusive depending on experience and qualifications Benefits: as per UAE labor law and yearly airline ticket Job Location: Dubai, UAE About the Client: A Dubai based FMCG team, with 20 years of track record in offering a full-service food distribution within the region. Job Description: - Oversee end-to-end HR operations including payroll, recruitment, employee relations, and HR administration across UAE and KSA. - Manage visa processing, PRO activities, GPSSA, trade license renewals, insurance, and government compliance. - Lead recruitment, onboarding, employee exits, Emiratization initiatives, and workforce planning. - Ensure compliance with UAE/KSA labor laws while maintaining HR systems, employee records, and operational excellence.</p><p>Qualifications: - Bachelor’s degree in HR, Business Administration, or a related field, with 5+ years of HR & Admin experience, including 2 years in a supervisory role. - UAE FMCG industry experience is mandatory, with hands-on experience in payroll, recruitment, employee relations, and HR administration. - Strong knowledge of UAE & KSA Labor Laws, including PRO processes, GPSSA, Emiratization, visa processing, and government relations. - Proficient in Oracle HRMS, Advanced Excel, and Microsoft Office.</p>

<ul><li>Oversee daily camp operations to ensure a safe and efficient living environment for all personnel, managing schedules and logistics effectively.</li><li>Act as the primary point of contact for all camp-related matters, addressing concerns and providing solutions to both staff and management.</li><li>Supervise and coordinate the camp staff, ensuring adherence to company policies and fostering a positive team atmosphere.</li><li>Implement and monitor health and safety protocols, conducting regular inspections to maintain compliance and address potential hazards.</li><li>Manage inventory and supplies, ensuring that all necessary resources are available for camp activities and day-to-day operations.</li><li>Maintain records of camp activities, incidents, and staff performance to provide actionable insights for continuous improvement.</li><li>Facilitate communication between staff and upper management, ensuring that updates, concerns, and feedback are effectively relayed.</li><li>Organize and oversee recreational and team-building activities to enhance morale and promote a positive camp culture.</li><li>Conduct orientation and training sessions for new staff, ensuring they are well-prepared and informed about camp policies and procedures.</li><li>Manage budgeting and financial reporting for camp operations, ensuring that expenditures align with company standards while maintaining quality services.</li></ul><br/><p><strong>Desired Candidate Profile</strong></p><ul><li>Mandatoyr experience of managing 500 plus employees in one camp </li><li>A minimum of 5 years of experience in camp management or similar roles within the hospitality or oil & gas industries is essential.</li><li>Bachelor&#x27;s degree in hospitality management, business administration, or a related field is preferred for a solid foundational knowledge.</li><li>Strong organizational skills are vital for managing multiple tasks and ensuring smooth day-to-day operations.</li><li>Cultural sensitivity and the ability to work with a diverse workforce are essential for fostering an inclusive camp environment.</li><li>Strong technical skills in camp management software and budgeting tools are crucial for efficient operations and financial tracking.</li><li>Exceptional leadership and interpersonal skills are required to inspire and motivate staff while resolving conflicts effectively.</li><li>Certifications in first aid, fire safety, and food safety are necessary to ensure the health and well-being of camp residents.</li></ul><br/>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job details Location: Dubai <br> Salary: Competitive Salary Plus Benefits <br> Job Type: Permanent <br> Discipline: Human Resources &amp; Talent Management<br> <br> Reference: 53773 <br> Posted: about 13 hours ago <br> Share this job <br> <br> <br> Job description <p>​Charterhouse are working with a leading international organisation within the live events and entertainment industry, with a strong presence across the Middle East and international markets. Our client is currently looking to hire a Head of HR for their Dubai office. </p><br><br><br><p><b>About the Role</b> </p><br><br><p>The Head of HR will lead the development and execution of HR strategies, policies, and initiatives aligned with the company’s business objectives. The role will oversee the full employee lifecycle, including talent acquisition, development, performance management, compensation and benefits, employee relations, well-being, and HR operations, while acting as a trusted advisor to senior leadership on people matters. </p><br><br><br><p>Key responsibilities include workforce planning and recruitment, succession and talent development, employee relations, compensation benchmarking and annual reviews, insurance renewals, payroll oversight, Emiratisation/Saudization initiatives, and ensuring compliance with applicable employment laws and regulations. The role will also support organisational change, employee engagement, and initiatives that promote a positive, inclusive, and high-performing workplace culture. </p><br><br><br><p>In addition, the Head of HR will provide strategic and practical HR support across the business, ensuring people initiatives are aligned with business needs and delivered effectively. The role will oversee the HR budget, manage key external partners and recruitment agencies, strengthen the company’s employee value proposition, and continuously improve HR processes, systems, and the overall employee experience. </p><br><br><br><p><b>About You</b></p><br><br><p>The ideal candidate will have a minimum of 10 years’ experience in a similar role, with strong knowledge of personnel administration, compensation and benefits, performance management, labour laws, and HR policies and practices. The successful candidate will demonstrate strong leadership and team management capabilities, complemented by proven skills in coaching, mentoring, project management, communication, organization, and decision-making. Practical knowledge and experience in HSE will also be essential. </p><br><br> <br> </div>