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<p>Position Title: Compliance Officer Employment Type: Full Time Salary AED: depending on experience and qualifications Job Location: Dubai, UAE Sharjah, UAE About the Client: A Sharjah based dynamic Freezone organization offering hassle-free business setup solutions within UAE. Job Description: - Ensure ongoing compliance with Free Zone authority regulations, AML/CFT requirements, and applicable UAE laws. - Review and monitor company activities, licenses, and regulatory filings to ensure timely renewals and submissions - Conduct compliance checks, risk assessments, and internal reviews - Identify potential regulatory breaches, control weaknesses and areas requiring further review and draft inspection findings and reports.</p><p>- Must be bachelor degree in compliance, business, or related field - Minimum 3 years total experience in compliance within a Free Zone or regulated UAE environment. - High attention to detail and strong communication skills. - Ability to analyze documents and identify regulatory issues</p>

<p>Position Title: Compliance Officer Employment Type: Full Time Salary AED: depending on experience and qualifications Job Location: Dubai, UAE Sharjah, UAE About the Client: A Sharjah based dynamic Freezone organization offering hassle-free business setup solutions within UAE. Job Description: - Ensure ongoing compliance with Free Zone authority regulations, AML/CFT requirements, and applicable UAE laws. - Review and monitor company activities, licenses, and regulatory filings to ensure timely renewals and submissions - Conduct compliance checks, risk assessments, and internal reviews - Identify potential regulatory breaches, control weaknesses and areas requiring further review and draft inspection findings and reports.</p><p>- Must be bachelor degree in compliance, business, or related field - Minimum 3 years total experience in compliance within a Free Zone or regulated UAE environment. - High attention to detail and strong communication skills. - Ability to analyze documents and identify regulatory issues</p>

<p>Position Title: Compliance Officer Employment Type: Full Time Salary AED: up to 8,000 inclusive depending on experience and qualifications Job Location: Sharjah, UAE About the Client: A Sharjah based dynamic Freezone organization offering hassle-free business setup solutions within UAE. Job Description: -Ensure ongoing compliance with Free Zone authority regulations, AML/CFT requirements, and applicable UAE laws. -Review and monitor company activities, licenses, and regulatory filings to ensure timely renewals and submissions -Conduct compliance checks, risk assessments, and internal reviews -Identify potential regulatory breaches, control weaknesses and areas requiring further review and draft inspection findings and reports.</p><p>Qualifications: -Must be bachelor degree in compliance, business, or related field -Minimum 3 years total experience in compliance within a Free Zone or regulated UAE environment. -High attention to detail and strong communication skills. -Ability to analyze documents and identify regulatory issues</p>

<p>Position Title: Compliance Officer Employment Type: Full Time Salary AED: up to 8,000 inclusive depending on experience and qualifications Job Location: Sharjah, UAE About the Client: A Sharjah based dynamic Freezone organization offering hassle-free business setup solutions within UAE. Job Description: -Ensure ongoing compliance with Free Zone authority regulations, AML/CFT requirements, and applicable UAE laws. -Review and monitor company activities, licenses, and regulatory filings to ensure timely renewals and submissions -Conduct compliance checks, risk assessments, and internal reviews -Identify potential regulatory breaches, control weaknesses and areas requiring further review and draft inspection findings and reports.</p><p>Qualifications: -Must be bachelor degree in compliance, business, or related field -Minimum 3 years total experience in compliance within a Free Zone or regulated UAE environment. -High attention to detail and strong communication skills. -Ability to analyze documents and identify regulatory issues</p>

<ul><li><p>Implement and maintain robust OT cybersecurity defenses for telecommunication and SCADA systems, ensuring operational continuity and data integrity.</p></li><li><p>Support field activities including installation, commissioning, FAT, SAT, and site supervision.</p></li><li><p>Support OT cybersecurity activities across the project, including technical reviews, site activities, coordination, implementation support, testing, commissioning, and compliance with project cybersecurity requirements.</p></li><li><p>Oversee the secure integration of new OT technologies and systems, ensuring they meet stringent cybersecurity standards from inception.</p></li><li><p>Provide expertise in telecom infrastructure and secure connectivity, including MPLS, VLAN, firewall, VPN, and 4G/5G communications. Define telecom requirements, coordinate telecom scope, design secure communication links, and support network provisioning, IP planning, and VLAN/firewall/VPN configuration</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Cybersecurity, Electrical Engineering, or a related field.</li><li>Minimum of 5-7 years of progressive experience in OT cybersecurity, with a focus on telecommunications and SCADA environments.</li><li>Proven expertise in securing industrial control systems (ICS) and supervisory control and data acquisition (SCADA) platforms.</li><li>Strong understanding of telecommunication protocols (e.g., TCP/IP, MPLS, cellular) and their security implications.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong>Join the Roads and Transport Authority (RTA) and become part of our team dedicated to protecting digital systems and infrastructure while supporting the future of smart transportation in Dubai</strong></span></span></p><br><p><span><strong>Benefits:</strong></span></p><br><ul><li><span>A motivating work environment that supports professional growth and development.</span></li><li><span>High-impact projects that contribute to the advancement of Dubai’s smart transportation ecosystem.</span></li><li><span>Training programs, professional certifications, and opportunities to gain valuable experience.</span></li></ul> <p><span><strong>Required Qualifications:</strong></span></p><br><ul><li><span>UAE Nationals only.</span></li><li><span>Bachelor’s degree in Information Security, Cybersecurity, or a related field.</span></li><li><span>Fresh graduates &nbsp;or experienced professionals .</span></li></ul><p><span><strong>Start your career with the Roads and Transport Authority and contribute to building a secure and sustainable digital future.</strong></span></p><br> </div>

About the Role The Cyber Threat Intelligence Analyst is responsible for collecting, analysing, anddisseminating cyber threat intelligence from multiple sources to support proactivedefence, improve situational awareness, and inform tactical and strategic securitydecisions. This role works closely with SOC, Incident Response, Vulnerability Management, and other cybersecurity teams to identify relevant threats, assess risk,and provide actionable intelligence. Key Responsibilities• Conduct cyber threat intelligence collection from internal and external sources,including open-source intelligence, threat feeds, technical telemetry, andindustry reporting.• Monitor the threat landscape for emerging threats, vulnerabilities, adversaryactivity, and attack campaigns relevant to the organisation.• Analyse threat actor tactics, techniques, and procedures using recognisedframeworks such as MITRE ATT&CK, Cyber Kill Chain, and the Diamond Model.• Produce intelligence outputs such as alerts, reports, threat profiles, briefings,and strategic assessments for technical and executive audiences.• Support security operations by enriching alerts, improving detections, andcontributing intelligence to SIEM, EDR, and other cybersecurity platforms.• Work with incident response and threat hunting teams to support investigationsand proactive threat discovery.• Maintain and improve threat intelligence processes, workflows, templates, andquality standards.• Contribute to the development and enhancement of threat intelligencecapabilities, platforms, and reporting mechanisms. Requirements• Bachelor’s degree in Cybersecurity, Computer Science, Information Technology,or a related field.• Proven experience in cyber threat intelligence, threat research, SOC, incidentresponse, or a related cybersecurity function.• Strong understanding of cyber threats, malware, attacker behaviour, andcommon intrusion techniques.• Experience using threat intelligence platforms, SIEM tools, EDR/XDRtechnologies, and relevant intelligence sources.• Familiarity with structured intelligence analysis and intelligence lifecyclemethodologies.• Ability to write clear, concise, and actionable intelligence reports for differentstakeholder groups.• Strong analytical, problem-solving, and communication skills. Preferred Qualifications• Relevant industry certifications such as CISSP, GCTI, GCIA, GCFA, or similar.• Experience analysing advanced persistent threats, ransomware activity,cybercrime groups, or sector-specific threat trends.• Exposure to threat hunting, malware analysis, digital forensics, or vulnerabilityintelligence. Skills• Threat analysis and intelligence reporting.• OSINT research and intelligence collection.• Knowledge of MITRE ATT&CK and threat modelling frameworks.• Stakeholder communication and briefing preparation.• Collaboration with SOC and incident response teams.

JOB TITLE<br><br>Global Snow - Customer Service Officer | MAF Entertainment | Slope<br><br>Role Summary<br><br>The role of the Customer Service Officer is to deliver an excellent customer experience to customers across the Leisure, Entertainment and Cinemas business.<br><br>ROLE PROFILE<br><br>Deliver excellent customer service by engaging with guests professionally, promoting offers, and resolving complaints through the correct escalation process. Demonstrate strong product knowledge and assist customers with bookings, sales, and inquiries. Support revenue growth through effective upselling and cross-selling techniques. Handle cash transactions accurately, ensuring correct change and compliance with cash handling procedures. Maintain food hygiene and safety standards to ensure all food and beverages are served safely. Monitor inventory, conduct stock checks, and ensure proper storage of equipment and supplies. Follow all Health, Safety, and Environment (HSE) policies, including PPE usage, SOP compliance, incident reporting, and child safeguarding procedures. Work collaboratively with team members, adhere to company policies and standards, and support additional operational duties as required.<br><br>Requirements<br><br>Minimum High School Certificate required.0-3+ years of experience in F&B, Customer Service, Retail, or Hospitality is preferred. Strong customer service orientation with a focus on guest satisfaction. Excellent verbal and written communication skills. Team-oriented, energetic, friendly, and outgoing personality. Basic English proficiency and computer literacy required.

<p>Hands-on experience in F5 migration is a mandatory requirement. Previous involvement in F5 migration projects is considered a strong advantage. Relevant F5 certification is required. Preferred experience level is more than 7 years</p><p>Detailed understanding of Security Technologies & Products TCP/IP fundamentals Load Balancer F5 (LTM + GTM) and WAF Azure Application Gateway and WAF Pulse Secure IPS Citrix Netscalar</p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Deep expertise in 1 or 2 technology stacks and ability to quickly learn new technologies</p></li><li><p>Ability to coach and guide the team of Engineers or other Service Management Staff</p></li><li><p>Ability to identify requirements and create a solution architecture that meets identified requirements</p></li><li><p>Ability to analyze the solution or processes (including, but not limited to Service Management) and offer ways to simplify it.</p></li><li><p>Proficiency in troubleshooting software or infrastructure issues, troubleshooting using tools or debugging a large codebase.</p></li><li><p>Improves team operation practices by incorporating best practices</p></li><li><p>Successfully launches new features or re-architects old features. Begins to balance technology with business value</p></li><li><p>Extensive service Management, scripting, packaging tools, or programming knowledge in various software languages</p></li><li><p>Experience / Proficiency in object-oriented design and analysis.</p></li><li><p>Identifies and evaluates new technologies for implementation.</p></li><li><p>Strong analytical and reasoning skills with an ability to visualize processes and outcomes</p></li><li><p>Have the end-to-end migration of core network services from F5 Viprion to the Velos platform, ensuring seamless transition with zero downtime.</p></li><li><p>Orchestrate the upgrade and migration of critical workloads from i Series to R Series appliances, including planning, configuration, testing, and post-migration support.</p></li><li><p>Collaborate closely with cross-functional teams to address compatibility challenges, optimize performance, and implement robust failover strategies.</p></li><li><p>Ensure all security and compliance requirements were met throughout the migration lifecycle, resulting in enhanced scalability, reliability, and operational efficiency.</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Profile &amp; Description: &nbsp; Mott MacDonald is a global engineering, management, and development consultancy committed to delivering impactful work that shapes the future. We are a team of over 20,000 experts working across the world in more than 50 countries. We are proud to be part of an ever-changing global industry, delivering transformative work that’s defining our future. It’s our people who power that performance. As an employee-owned business, we invest in creating a space for everyone to feel safe and valued and empowered with the right tools and support.&nbsp; Whether you want to pursue excellence in your specialism or broaden your experience with flexible roles across our business, you’ll be connected to a community of global experts championing you to be your best. Join us and shape your story with Mott MacDonald, where everyone has the opportunity to be brilliant . &nbsp; &nbsp; About the role: The Principal IT/OT &amp; Cybersecurity Engineer will lead the design, implementation, and assurance of secure IT and Operational Technology (OT) systems. This role is critical to ensuring cybersecurity compliance, system integration, and uninterrupted operations. The position requires strong expertise in infrastructure security, industrial control systems (ICS), and coordination with multi-disciplinary construction and MEP teams. &nbsp; Key responsibilities and duties are listed, but not limited to, the below: Cybersecurity Strategy &amp; Compliance Develop and implement IT/OT cybersecurity strategy aligned with RTA, UAE NESA, and international standards (e.g., ISO 27001, IEC 62443). Conduct risk assessments, threat modelling, and security audits for construction and operational environments. Ensure all systems meet compliance requirements for critical infrastructure and public transport systems. &nbsp; IT/OT Systems Design &amp; Integration Oversee the design, installation, and integration of IT and OT systems, including: SCADA/BMS systems Access control &amp; CCTV Network and communication systems Ensure secure integration between building systems (MEP, curtain wall systems, utilities) and metro operational systems. Work closely with contractors and vendors to ensure cybersecurity-by-design principles. &nbsp; Operational Environment Security Implement cybersecurity controls for a live metro station environment minimizing disruption to ongoing operations. Develop procedures for secure construction activities near critical infrastructure. Monitor network and OT systems for vulnerabilities, threats, and incidents. &nbsp; Risk Management &amp; Incident Response Identify and mitigate risks related to IT/OT systems during demolition and construction phases. Lead incident response planning and execution in case of cybersecurity events. Conduct penetration testing, vulnerability assessments, and remediation activities. &nbsp; Stakeholder Coordination Liaise with RTA authorities, project consultants, contractors, and system integrators. Provide technical guidance to project teams on cybersecurity standards and best practices. Coordinate with MEP, civil, and infrastructure teams to ensure secure system installation. &nbsp; Documentation &amp; Reporting Prepare cybersecurity plans, policies, and procedures. Maintain documentation for system designs, risk assessments, and compliance reporting. Provide regular updates to senior management on cybersecurity posture. &nbsp; &nbsp; Support continuous improvement and digital ways of working, sharing knowledge and lessons learned. Demonstrate safe, ethical and inclusive behaviours aligned to Mott MacDonald values. &nbsp; &nbsp; &nbsp; Your benefits and rewards: Our benefits vary by country and are subject to eligibility and local policy: Rewards and bonuses: we are owned by our people (no external investors) and through our employee ownership model success is shared through annual bonus opportunities and longer-term participation as your career grows (subject to local plan, eligibility and business performance) Medical insurance and life insurance as per local plan (standard and enhanced coverage may vary by country and policy). Annual leave in line with local policy (competitive within the market). Maternity leave above and beyond local provisions and paternity leave provisions where applicable Professional membership/ institution subscription support Learning and career development through project variety, technical networks and structured development opportunities. An inclusive culture: we’re committed to equality, diversity and inclusion, and creating a workplace where everyone feels valued and supported. &nbsp; &nbsp; </p><br> </div>

<p>Design, develop, and implement the company's document control system from scratch for all commercial and corporate documentation.</p><p>Establish document control policies, procedures, workflows, numbering systems, version control, approval matrices, retention schedules, and</p><p>archiving standards.</p><p>Manage the lifecycle of commercial and corporate documents, including contracts, contract addendums, purchase orders (POs), letters, commercia</p><p>proposals, service agreements, tender documents, quotations, client correspondence, and related records.</p><p>Ensure all documents are accurately prepared, reviewed, approved, distributed, tracked, revised, and archived in accordance with company</p><p>policies.</p><p>Maintain complete document revision histories and ensure only current approved versions are in circulation.</p><p>Develop and maintain centralized electronic and physical filing systems to enable efficient document retrieval.</p><p>Administer document control processes within the company's ERP system and ensure proper integration with business workflows.</p><p>Coordinate with Procurement, Commercial, Legal, Finance, HR, and Operations departments to ensure document accuracy and compliance.</p><p>Monitor document expiry dates, contract renewals, and approval timelines where applicable.</p><p>Safeguard confidential and sensitive commercial information through secure document management practices.</p><p>Support internal and external audits by providing accurate and timely documentation.</p><ol><li><p>Continuously improve document management processes through automation and best practices.</p></li><li><p>Excellent organizational skills with exceptional attention to detail and accuracy.</p></li><li><p>Strong communication and stakeholder management skills.</p></li><li><p>Excellent written and spoken English is mandatory.</p></li><li><p>Arabic language proficiency is preferred.</p></li><li><p>Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.</p></li></ol><p><strong>Desired Candidate Profile</strong></p><p>Any PG with experience as a Document Controller. Ability to work independently, maintain confidentiality, and manage multiple priorities.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>MAIN OBJECTIVE OF ROLE</strong><br>To support Base Maintenance activities by coordinating manpower, materials, tooling, documentation, and maintenance work packages to support efficient workflow execution, maximize aircraft productivity, and achieve planned turnaround times (TAT). <br><strong>KEY RESPONSIBILITIES</strong><br><ul><li>Supports the daily execution of aircraft maintenance activities by monitoring work package progress, task completion status, operational constraints, and maintenance milestones, escalating risks that may impact aircraft delivery targets.</li><li>Monitors digital work packages and ensures maintenance activities are completed in accordance with approved documentation, company procedures, digital sign-off requirements, and system-enforced maintenance controls.</li><li>Monitors digital fence exceptions and report unauthorized task closures, approval attempts, workflow deviations, or other non-compliances within the digital maintenance environment.</li><li>Monitors manpower attendance and availability against planned allocations and promptly escalate unauthorized absences, late arrivals, resource shortages, and other workforce-related constraints affecting maintenance execution.</li><li>Verifies the readiness of pre-loaded materials, consumables, tooling, equipment, and ground support equipment required to support scheduled maintenance activities, escalating shortages or serviceability concerns as necessary.</li><li>Coordinates with Logistics, Production Planning, Engineering, Workshops, and other stakeholders to resolve material, tooling, documentation, and resource constraints and support uninterrupted workflow execution.</li><li>Supports Production Planning by monitoring maintenance package readiness, identifying missing prerequisites, and tracking progress of critical path activities, and escalating risks affecting the planned maintenance schedule.</li><li>Supports daily production meetings and provides accurate updates on maintenance progress, manpower availability, material readiness, open findings, operational constraints, and aircraft delivery risks.</li><li>Coordinates shift handovers and ensure accurate communication of outstanding work, open findings, material constraints, manpower risks, and other operational issues affecting maintenance continuity.</li><li>Supports Quality Assurance audits, regulatory inspections, digital maintenance initiatives, and continuous improvement activities while ensuring compliance with approved maintenance procedures, regulatory requirements, company standards, and Safety Management System (SMS) requirements.</li></ul> <br><strong>QUALIFICATIONS</strong><br><ul><li>Associate Degree (2 years)</li><li>Diploma in Aviation, Aircraft Maintenance Engineering, Engineering, or related discipline</li><li>Fluent in English</li><li>Experience in aircraft base maintenance, maintenance operations, production planning support, maintenance control, or maintenance coordination environments. Experience monitoring maintenance work packages, manpower utilization, material readiness, and operational performance. Experience working within a paperless maintenance environment and supporting digital maintenance execution processes. Experience coordinating across multiple operational departments to resolve maintenance constraints and improve workflow efficiency.</li><li>AMOS, Microsoft Suite of tools, Power BI/Tableau and/or equivalent maintenance management systems.</li><li>Years with qualifications: 2 - 4 years</li><li>Project Management or Maintenance Planning related certification is an advantage</li><li>Aircraft Maintenance License is an advantage</li></ul> <br><strong>COMPETENCIES</strong><br><ul><li>Customer Focus</li><li>Teamwork</li><li>Effective Communication</li><li>Personal Accountability &amp; Commitment to achieve</li><li>Resilience &amp; Flexibility (Can do attitude)</li></ul> <br><strong>ISR REQUIREMENTS</strong><br>Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Supervise and coordinate operations are in compliance with hygiene and food safety standards. Advises on proper food handling practices and provides food hygiene training for all new hires and trainees. Identifies key areas of risk in various food operations and takes preemptive remedial action. Provides technical advice on product labeling issues for fulfilling government requirements. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.<br>Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Address guests’ service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: Bachelor’s degree from accredited university or college in Environmental Health or Culinary.<br>Related Work Experience: 2 to 4 years of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

Company Description<br><br>Raffles Hotels & Resorts<br><br>The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.<br><br>About Raffles The Palm<br><br>Opened in 2021 on the western crescent of Palm Jumeirah, the world’s largest man-made island and archipelago, this palatial beach resort, featuring 340 spacious rooms, suites and villas, is inspired by the stunning elegance of European palaces and embellished with handcrafted Italian furniture. Guests can enjoy panoramic views, a private beach, state-of-the-art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, and signature and private restaurants complemented by exquisite banqueting and conference spaces.<br><br>More than a destination, Raffles the Palm Dubai embodies the spirit of a legendary brand, celebrated for its storied heritage since 1887 and its hallmark of intuitive, gracious service. At the palace, excellence is a craft, and every team member is a master in their field. Here, talent is not only recognized, it plays a vital role in shaping the next chapter of this extraordinary resort and its legacy within the brand.<br><br>Job Description<br><br>We invite you to join the world of luxury hospitality at Raffles The Palm as we currently looking for Guest Relations Officer. Reporting to the Guest Relations Supervisor / Guest Experience Manager. The Raffles Guest Relations Officer is not defined by the tasks they perform, but by what they make possible for every guest they serve. This is a role of presence, not just procedure. The Guest Relations Officer is the architect of the individual guest journey: the single point of continuity from the moment a reservation is made to the moment a guest steps into the world again, and the reason they return.<br><br>At Raffles, the Guest Relations Officer is proactive, personal, and fully accountable for the arc of that stay. As Guest Relations Officer their presence is felt rather than seen: available, responsive, and ready to step in whenever a guest needs them.<br><br>Key Responsibilities<br><br>Knowledge<br><br>Hold thorough, practised knowledge of all Guest Relations Service SOPs; not as rules to follow, but as a foundation from which to deliver with confidence and consistency. Remain fully current on Raffles Brand Standards, LQA criteria, Forbes Travel Guide standards, and the expectations that define five-star service globally. Maintain working proficiency across all platforms used to capture, action, and track the guest journey. Demonstrate accurate knowledge of all room categories, suite configurations, F&B offerings, in-house experiences, and property-wide facilities. Stay continuously informed on arriving guests: their profiles, histories, preferences, special occasions, and any intelligence gathered across all touchpoints. Remain current on local culture, seasonal events, and the area’s social landscape to serve as a credible and genuine resource for guests.<br><br>The 360° Guest Journey<br><br>Internalise and embody the Raffles brand personality in every interaction: Charming, Graceful, Thoughtful, and Welcoming. Consistently execute the Top 5 Service Excellence pillars in every guest encounter: Look, Smile, Talk, Listen, and Thank. Operate as the orchestrator of the guest journey; the conductor who ensures every department plays its part at precisely the right moment. Own the guest relationship from pre-arrival to post-departure, not as a series of handoffs, but as a single, unbroken arc of care. Initiate meaningful pre-arrival contact: review profiles with intent, anticipate what has not yet been asked for, and personalise every element of the arrival before the guest lands. Conduct in-room check-ins and room orientations with warmth and genuine curiosity; reading each guest to determine the level of engagement they seek. Correspond with guests via appropriate channels – written, digital, verbal – always in the Raffles tone: considered, elegant, and never transactional. Anticipate needs before they are expressed. A pattern observed becomes a gesture before departure. Be proactively present: visible, attuned, and ready throughout the entire stay. Manage all guest requests with full personal accountability; coordinating across departments, tracking to completion, and following up without being asked. Handle complaints and service failures with ownership and composure: acknowledge, recover, and follow through until the guest's trust is fully restored. Inspect arrival and occupied rooms through a Guest Relations Officer's perspective. Execute Raffles Rituals and special occasion set-ups with precision, creativity, and genuine care for the detail. Offer packing and unpacking service with the discretion and attentiveness that transforms a practical task into a considered experience. Monitor DND and OOO rooms with diligence, acting on welfare concerns immediately and in full accordance with SOP. Maintain impeccable Guest Relations notes: recording preferences, observations, and interactions in a way that serves the next encounter as richly as the current one. Practise genuine, knowledgeable upselling; recommending experiences, dining, and services because they are right for this guest, not to meet a metric. Collaborate daily with Housekeeping, Private Dining, Front Office, Engineering, Concierge, and all relevant departments; communicating with clarity, respect, and shared ownership of the guest outcome. Embody the 'We Are All Butlers' philosophy: treat every colleague as a contributor to the guest journey, and every interaction – internal or external – as a reflection of the Raffles standard. Attend shift briefings, department meetings, and training sessions with active engagement. Contribute to the team's culture through reliability, discretion, and a consistent willingness to support colleagues.<br><br>Qualifications<br><br>PERSONAL ATTRIBUTES<br><br>Guest Journey Ownership, Empathy & Anticipation, Emotional Intelligence, Personalisation, Cultural Sensitivity, Service Recovery, Attention to Detail, Multitasking, Strong Interpersonal Skills Commercial awareness. Multi-cultural fluency across international guest profiles. Neat, polished appearance. Articulate. Good posture. A presence that is both warm and composed.<br><br>Experience & Qualifications<br><br>Minimum 2 years of experience in a guest-facing role in a luxury or ultra-luxury hotel environment. University degree, preferably in Hospitality Management, Tourism, or a related field. Proficiency in English is essential; knowledge of other languages is a plus. Familiarity with Forbes or LQA standards preferred. Knowledge of Opera PMS. Flexible availability including nights, weekends, and holidays Housekeeping, Food and Beverage or/and Guest Relations knowledge<br><br>AND ABOVE ALL<br><br>Embrace the Raffles brand promise and luxury in your role and in all your interactions. Foster an inclusive environment where every individual feels valued and respected<br><br>Additional Information<br><br>Employee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.<br><br>Our Values<br><br>Respect<br><br>We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.<br><br>Excellence<br><br>We make genuine connections, and we cherish every opportunity to make the people around us feel special.<br><br>Belonging<br><br>We celebrate our differences. We support each other and we always stand together.<br><br>Empowerment<br><br>We have authority to take initiative and anticipate moments that create unforgettable experiences.<br><br>Integrity<br><br>We build trust through mutual respect and being authentic.<br><br>Diversity & Inclusion<br><br>Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.<br><br>At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner Assess First prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.