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<p>This role is responsible for overseeing the team responsible for maintaining, troubleshooting, and optimizing the company's applications and software systems. The role plays a critical role in ensuring the smooth operation of the applications and providing technical support to both internal users and external clients. Also, to manage the technical solution proposals for small, medium, and large opportunities encompassing Big Data, Data Lake and Web Applications solutions. Focus on Big Data Engineering, Developing, Optimizing, and overseeing conceptual and logical data systems products and its architecture, design, and development of a large, scaled-out, real-time, high performing, multi-tenant Data Lake Infrastructure, designing Industrial Solutions to leverage data effectively for client’s data ingestion, stream processing, Dashboards displaying advanced analysis and applications.</p><br><p><strong>Desired Candidate Profile</strong></p><p>Key Accountabilities</p><ul><li><p>Team Management</p></li></ul><p>o Lead and manage a team of applications support analysts, providing guidance, mentorship, and performance evaluations.</p><p>o Foster a collaborative and productive team environment, promoting professional development and knowledge sharing.</p><p>o Guides technical implementation team on the approach and technical functions during the project deployment</p><p>o Provide technical mentorship and guidance to junior team members</p><ul><li><p>Applications Solutions</p></li></ul><p>o Contributes to RFI and RFP for individual products and end-to-end solutions</p><p>o Manage technical discussion meetings to gather the required information for the Technical Design Specification creation and to make sure that the client requirements are correctly addressed in the provided solution</p><p>o Analyze, design, and implement software solutions of varying complexity, including server-side and middleware</p><ul><li><p>Application Maintenance and Support</p></li></ul><p>o Ensure the availability, performance, and stability of our applications and software systems.</p><p>o Oversee the resolution of application-related incidents, problems, and service requests, ensuring timely and effective responses.</p><p>o Collaborate with cross-functional teams, such as development, infrastructure, and quality assurance, to address and resolve application issues.</p><p>o Design and implement effective solutions and models to store and retrieve client data.</p><p>o Install and organize information systems to guarantee data lake functionality</p><p>o Manage vendors and extracts relevant information for knowledge transfer, conducts knowledge transfer sessions for deployment projects, technologies, and solutions</p><p>o Diligently teaming with the infrastructure, network, database, application and business intelligence teams to guarantee high data quality and availability</p><ul><li><p>Application Troubleshooting and Problem Solving</p></li></ul><p>o Investigate and analyze complex application issues, identifying root causes and implementing appropriate solutions.</p><p>o Develop and maintain troubleshooting guides, knowledge bases, and standard operating procedures to enhance support efficiency.</p><p>o Provide escalation support for critical application incidents and act as a point of contact for senior management.</p><p>o Monitor the system performance by performing regular tests, troubleshooting, and integrating new features</p><p>o Support existing software including development of enhancements, defect resolution, determining and resolving performance issues, debugging, upgrading, deployment and migration</p><ul><li><p>Application Optimization and Enhancements</p></li></ul><p>o Collaborate with business stakeholders to identify opportunities for application improvements, performance enhancements, and feature enhancements.</p><p>o Participate in the planning and implementation of application upgrades, patches, and migrations, ensuring minimal disruption to business operations.</p><p>o Oversee the migration of data from legacy systems to new solutions and recommend solutions to improve new and existing database systems</p><ul><li><p>Relationship Management</p></li></ul><p>o Establish and maintain strong working relationships with internal users, business units, and external clients to understand their application support needs and expectations.</p><p>o Serve as a liaison between the applications support team and other departments, facilitating effective communication and coordination</p><br><p>Qualifications</p><ul><li><p>BSc. / B.E / M.C.A</p></li><li><p>Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)</p></li></ul><br><p>Experience</p><ul><li><p>Proven experience in managing a team of application support analysts.</p></li><li><p>In-depth knowledge of application support best practices, ITIL framework, and incident management processes.</p></li></ul><br><p>Skills</p><ul><li><p>Strong technical proficiency in troubleshooting, maintaining, and supporting enterprise applications and software systems.</p></li><li><p>Experience with Bigdata, Data Analytics, databases, SQL, scripting languages, and application monitoring tools.</p></li><li><p>Excellent problem-solving skills with the ability to analyze complex issues and provide innovative solutions.</p></li></ul>

<strong>This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a OpenStack Engineering Manager based in United Arab Emirates.<br><br></strong>This role offers an opportunity to lead a distributed engineering team responsible for operating modern private-cloud infrastructure for customers worldwide. You will combine technical leadership with people management, service delivery, and continuous engineering improvement. The position sits at the intersection of OpenStack, Kubernetes, Linux, cloud technologies, and managed services. You will help improve the quality, reliability, and velocity of both development and operations while maintaining strong customer relationships. Working across globally distributed teams, you will coordinate priorities, milestones, service levels, and operational outcomes. The role is well suited to a technology-focused leader who enjoys open source, complex distributed systems, and a highly collaborative remote environment.<br><br><strong>Accountabilities<br><br></strong><ul><li>Lead and grow an engineering team responsible for the day-to-day managed service of customer environments, balancing development and operational priorities.</li><li>Improve engineering quality and delivery velocity by establishing effective processes, practices, and team workflows.</li><li>Monitor and measure team health indicators, using insights to improve performance, collaboration, and operational effectiveness.</li><li>Implement disciplined engineering and operations processes that support consistent, reliable, and maintainable service delivery.</li><li>Represent the team with customers, internal stakeholders, product engineering groups, and external teams.</li><li>Maintain clear focus on priorities, milestones, deliverables, and customer commitments across multiple environments.</li><li>Ensure customer deployments meet agreed service level requirements and that managed services are delivered consistently and on time.</li><li>Collaborate closely with customers, product engineering, and operations teams to resolve challenges and identify opportunities for continuous improvement.<br><br></li></ul><strong>Requirements<br><br></strong><ul><li>Bachelor’s degree or equivalent education in a technology-related field.</li><li>Proven professional experience in software delivery using technologies such as Python, Go, C, C++, Java, or similar, and/or experience managing technical operations teams.</li><li>Demonstrated professional experience working with OpenStack.</li><li>Strong understanding of software testing methodologies, maintainable code, and engineering quality practices.</li><li>Experience with Linux system administration; familiarity with Ubuntu or Debian is an advantage.</li><li>Technical aptitude for understanding complex distributed systems, cloud architectures, and modern cloud technologies.</li><li>Experience with agile software development methodologies and structured engineering practices.</li><li>Previous experience working within and managing geographically distributed teams.</li><li>Strong communication, collaboration, and stakeholder management skills, with the ability to work effectively across technical and customer-facing environments.</li><li>Willingness and ability to travel for team events, company gatherings, and customer meetings, generally around 20% or less.<br><br></li></ul><strong>Benefits<br><br></strong><ul><li>Globally distributed and remote-first work environment.</li><li>Twice-yearly in-person team sprints and opportunities to collaborate with colleagues around the world.</li><li>Personal learning and development budget of USD 2,000 per year.</li><li>Annual compensation reviews.</li><li>Performance-driven annual bonus or commission in addition to base compensation.</li><li>Recognition and rewards programs.</li><li>Annual holiday leave.</li><li>Maternity and paternity leave.</li><li>Team Member Assistance Program and wellness platform.</li><li>Opportunities to travel to new locations for company and team events.</li><li>Priority Pass access and travel upgrades for eligible long-haul company events.</li><li>Compensation structured according to geographical location, experience, and performance, with programs adapted to local needs.<br><br></li></ul><strong>How Jobgether Works<br><br></strong>We use an <strong>AI-powered matching process</strong> to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.<br><br>We appreciate your interest and wish you the best!<br><br> Why Apply Through Jobgether?<br><br><strong>Data Privacy Notice:</strong> By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.<br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.<br><br>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Client:</strong><br> <br> Our client is one of the leading&nbsp; IT Service provider.<br> <br> <strong>Responsibilities:&nbsp;</strong> <ul> <li>This role will provide day-to-day onsite technical support for end user hardware and software issues at educational institutions across the UAE. </li><li>You will be responsible for providing routine, technical support and maintenance for desktops, laptops, peripherals, telecom, and network systems including hardware, application software, operating systems, and connectivity. </li><li>Your responsibilities will include troubleshooting hardware and software issues and document resolution and support as needed in addition to installing, configuring, and updating end-user desktop and laptop software with support as needed. </li><li>You will also ensure that the Service Desk and or end user is provided with regular progress updates until resolution is confirmed </li><li>Meet SLA for work client ticket requests, assess and prioritize incidents while investigating &amp; resolving critical incidents </li><li>Take initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner </li></ul> <strong>Qualifications and Skills:</strong> <ul> <li>BSc. degree in a technical field related to Information Technology </li><li>Minimum three years in Operating Systems support, end user device troubleshooting &amp; support </li><li>Customer service focused </li><li>Problem solving and innovation capabilities </li><li>Excellent communication skills, both written and verbal/nonverbal </li><li>Interpersonal Skills </li><li>Must have extensive Office 365 experience, all applications, with administration exposure if possible </li><li>Experience with a recognized ITSM tool (Remedy, ManageEngine, ServiceDesk, Ivanti, etc) </li><li>Must have a basic understanding of networks </li><li>UAE driving license and own transport is&nbsp;essential </li></ul> <p><strong>Halian Group:</strong></p><br><br> <p>With over 27 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.</p><br><br> <p>Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.</p><br><br> <br><br> </div>

<ul><li>Spearhead the end-to-end delivery of complex IBG projects, ensuring alignment with strategic business objectives and stakeholder expectations.</li><li>Develop and meticulously manage comprehensive project plans, including scope, schedule, budget, resources, and risk mitigation strategies.</li><li>Cultivate strong relationships with diverse stakeholders, including business units, technology teams, and external vendors, fostering clear communication and collaboration.</li><li>Proactively identify, assess, and manage project risks and issues, implementing timely and effective solutions to maintain project momentum.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Education and Experience</p><ul><li><p>Bachelor’s degree in Business Administration, Project Management, Information Technology, Engineering, Finance, or a related discipline.</p></li><li><p>Typically 7–10 years of project-management or project-delivery experience, including responsibility for complex cross-functional initiatives.</p></li><li><p>Demonstrated experience across the full Project Development Life Cycle, from concept and business-case development through implementation and closure.</p></li><li><p>Experience coordinating business, technology, operations, risk, compliance, security, finance, procurement, and external vendors.</p></li><li><p>Experience preparing project plans, governance submissions, management reports, and executive-level presentations.</p></li><li><p>Experience managing multiple projects or workstreams concurrently.</p></li><li><p>Experience within banking, financial services, technology, consulting, or another regulated environment is preferred.</p></li></ul><p>Professional Certifications – Preferred</p><ul><li><p>PMP, PRINCE2, or equivalent project-management certification.</p></li><li><p>Agile, Scrum Master, SAFe, or equivalent delivery certification.</p></li><li><p>Change-management certification would be advantageous.</p></li><li><p>ITIL or related service-management knowledge would be beneficial.</p></li><li><p>Project and programme management methodologies.</p></li><li><p>Project Development Life Cycle and Software Development Life Cycle.</p></li><li><p>Agile, Waterfall, and hybrid delivery approaches.</p></li><li><p>Business-case and project-proposal development.</p></li><li><p>Requirements, scope, schedule, cost, and resource management.</p></li><li><p>Governance and approval processes.</p></li><li><p>Risk, issue, dependency, and change management.</p></li><li><p>Vendor, procurement, and contract coordination.</p></li><li><p>Testing, implementation, and operational readiness.</p></li><li><p>Benefits realization and post-implementation review.</p></li><li><p>Executive reporting and presentation development.</p></li><li><p>Microsoft Project, Excel, PowerPoint, Teams, SharePoint, Jira, Azure DevOps, or equivalent project tools.</p></li></ul><p>Core Competencies</p><ul><li><p>Strong project planning and delivery discipline.</p></li><li><p>Excellent organization and attention to detail.</p></li><li><p>Strong stakeholder-management and influencing capability.</p></li><li><p>Ability to challenge constructively and drive accountability.</p></li><li><p>Ability to coordinate multiple stakeholders without direct authority.</p></li><li><p>Commercial and vendor-management awareness.</p></li><li><p>Ability to manage competing priorities in a fast-paced environment.</p></li><li><p>High degree of ownership, integrity, and follow-through.</p></li><li><p>Strong record-keeping and audit-evidence management.</p></li></ul><p>Work Experience</p><ul><li><p>7–10 Years</p></li></ul></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span>Our client is a leading technology organization providing managed IT services and enterprise technology solutions to a diverse portfolio of clients.</span><br></p><br><p><span>They are seeking an experienced <b>Customer Success Manager</b> to establish and develop the Customer Success function, with responsibility for strengthening customer relationships, driving value realization, improving adoption and experience, and supporting long-term client retention.</span><br></p><br><p><span>The role will act as a key link between <b>Sales, Service Delivery, Finance, Operations, and Project Delivery</b>, ensuring that clients receive the value and service commitments agreed to them while proactively identifying risks, improvement opportunities, and potential account growth.</span><br></p><br><p><b><u><span>Key Responsibilities</span></u></b><br></p><br><p><span><span>·</span></span><span>Define adoption, retention, and value-realization frameworks to build out the newly established Customer Success function and provide strategic input on account development plans.</span><br></p><br><p><span><span>·</span></span><span>Own the overall customer lifecycle, proactively tracking client usage metrics, identifying renewal/churn risks, and surfacing commercial expansion and upsell opportunities.</span><br></p><br><p><span><span>·</span></span><span>Conduct regular service reviews with client leadership covering SLA performance, open requests, incidents, and continuous improvement actions.</span><br></p><br><p><span><span>·</span></span><span>Serve as the primary focal point between Sales, Technical Delivery, Finance, GRC, and Operations to ensure delivery against client commitments.</span><br></p><br><p><span><span>·</span></span><span>Manage and resolve critical customer escalations in a timely, effective manner to protect key account relationships and maintain long-term client trust.</span><br></p><br><p><span><span>·</span></span><span>Monitor customer health scores, CSAT/NPS performance, and ITSM KPIs to deliver clear insights and recommendations to both technical and executive stakeholders.</span><br></p><br><p><span><span>·</span></span><span>Lead the build-out of the Customer Success department as the unit expands, establishing quality standards and supporting continuous knowledge sharing across team members</span><br></p><br><br><span>Requirements</span><p><span><span>·</span></span><span>Bachelor's degree in Business Administration, Customer Relationship Management, or a related discipline.</span><br></p><br><p><span><span>·</span></span><span>Customer Success, Account Management, ITIL, or similar professional certifications are advantageous.</span><br></p><br><p><b><u><span>Experience – UAE National Candidates</span></u></b><br></p><br><p><span><span>·</span></span><span>5+ years of relevant professional experience.</span><br></p><br><p><span><span>·</span></span><span>Proven experience in Customer Success, Account Management, Client Management, or a similar client-facing role.</span><br></p><br><p><span><span>·</span></span><span>Experience managing complex enterprise accounts and multiple stakeholders.</span><br></p><br><p><span><span>·</span></span><span>Previous experience within managed IT services, technology solutions, enterprise software, or a related technology environment.</span><br></p><br><p><span><span>·</span></span><span>Exposure to customer health scoring, CSAT/NPS, adoption, and value-realization frameworks is preferred.</span><br></p><br><p><span><span>·</span></span><span>Strong commercial awareness and ability to identify revenue opportunities.</span><br></p><br><p><span><span>·</span></span><span>Experience with renewal, retention, and account expansion objectives.</span><br></p><br><p><span><span>·</span></span><span>Data-driven mindset with knowledge of ITSM frameworks and relevant KPIs.</span><br></p><br><p><span><span>·</span></span><span>Strong stakeholder management and cross-functional collaboration skills.</span><br></p><br><p><b><u><span>Experience – Expatriate Candidates</span></u></b><br></p><br><p><span><span>·</span></span><span>7+ years of relevant professional experience.</span><br></p><br><p><span><span>·</span></span><span>Proven experience in Customer Success, Account Management, Client Management, or a similar client-facing role.</span><br></p><br><p><span><span>·</span></span><span>Experience managing complex enterprise accounts and multiple stakeholders.</span><br></p><br><p><span><span>·</span></span><span>Previous experience within managed IT services, technology solutions, enterprise software, or a related technology environment.</span><br></p><br><p><span><span>·</span></span><span>Experience with customer health scoring, CSAT/NPS, customer adoption, or value-realization frameworks is preferred.</span><br></p><br><p><span><span>·</span></span><span>Strong commercial awareness with the ability to identify and develop revenue opportunities.</span><br></p><br><p><span><span>·</span></span><span>Experience managing or contributing to renewal, retention, and account expansion targets.</span><br></p><br><p><span><span>·</span></span><span>Data-driven approach with experience working with ITSM frameworks, service metrics, and KPIs.</span><br></p><br><p><span><span>·</span></span><span>Strong stakeholder management and cross-functional collaboration capabilities.</span><br></p><br><p><b><u><span>Work Location:</span></u></b><br></p><br><p><span><span>·</span></span><span>Abu Dhabi</span><br></p><br><p><span>To view other vacancies we have, please check our website</span><span>&nbsp;(</span><span>www.blackpearlconsult.com</span><span>)&nbsp;and follow us on our social media accounts&nbsp;-&nbsp;</span><span>LinkedIn</span><span>&nbsp;&nbsp;&nbsp;/&nbsp;&nbsp;</span><span>Instagram</span><br></p><br><p><span>Follow the&nbsp;<u>Black Pearl channel on WhatsApp.</u></span><br></p><br><p><span>Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website&nbsp;-&nbsp;</span><span>www.blackpearlconsult.com</span><span>.</span><br></p><br><br> </div>

<strong>About Us<br><br></strong>Dyson's Software Test &amp; Quality Assurance ensures the products we sell represent the high Quality and Reliability of the Dyson brand, by using the world class techniques to implement automated methods of testing. This can involve simulating elements of the product to allow testing of all scenarios, to using image recognition or advanced technologies for automatic identification of elements displayed on the user interface. Quality is ensured and actively maintained during the Scaled Agile Framework development process by our QMS experts, and accepting customer correspondence to improve future products. Our labs allow unattended testing of partial to full products including moving robots, allowing the team to work remotely.<br><br><strong>About The Role<br><br></strong><ul><li>Support the development and execution of test cases for embedded software applications.</li><li>Perform functional, integration, and regression testing of embedded software systems under the supervision of senior engineers.</li><li>Learn to create and run automated test scripts using various tools and frameworks.</li><li>Assist in identifying, documenting, and tracking software defects, and help in troubleshooting and resolving issues.</li><li>Participate in code reviews to gain insights into testability and test coverage.</li><li>Contribute to exploratory and reliability testing of embedded software.</li><li>Follow established software testing processes and methodologies.<br><br><br></li></ul><strong>About You<br><br></strong><ul><li>Currently pursuing or have a bachelor's degree in Computer Science, Electrical Engineering, Software Engineering, or a related field.</li><li>Basic understanding of software testing principles, methodologies, and techniques.</li><li>Familiarity with programming languages commonly used in testing embedded systems (e.g., Python, Java).</li><li>Exposure to real-time operating systems (RTOS) and device drivers is a plus.</li><li>Some experience or coursework in automated testing frameworks and tools.</li><li>Strong analytical and problem-solving skills.</li><li>Keen attention to detail.</li><li>Effective communication and collaboration abilities.</li><li>Ability to learn quickly and work effectively in a team-oriented environment.<br><br><br></li></ul>Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

<ul><li>Develop, customize, and maintain Odoo modules to meet client-specific requirements, ensuring high-quality deliverables.</li><li>Integrate Odoo with third-party applications and services, enhancing system functionality and user experience.</li><li>Conduct system analysis and design sessions with clients to gather requirements and translate them into technical specifications.</li><li>Perform unit testing and debugging of Odoo modules, ensuring robustness and reliability of the applications.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field, with a strong foundation in software development.</li><li>Proven experience of 2-5 years in Odoo development, demonstrating a deep understanding of the Odoo framework and architecture.</li><li>Odoo certifications or relevant training that showcases expertise in module development and customization.</li><li>Experience working in industries such as e-commerce, manufacturing, or logistics, where Odoo is commonly implemented.</li></ul>