وظائف مؤهلات عليا في الإمارات

Job Purpose<br>To delight internal and external customers over the telephone.<br><br>Key result Areas<br>- Interact with customers over the phone to understand their banking needs.<br>- Provide excellent customer service to achieve customer loyalty.<br>- Resolve problems over the telephone on the spot.<br>- Convert sales opportunities in order to meet financial targets.<br>- Clarify and explain procedures and products over the telephone.<br>- Capture and report customer feedback towards continual product development.<br><br>Knowledge, Skills and Experience<br>- University Graduate (preferably with some finance / banking or maths component).<br>- Bilingual.<br>- 1 - 3 years experience<br>- Very customer focused<br>- Computer literate<br>- Excellent communication skills<br>- Strong listening skills.

We’re Hiring Sales Representatives – Credit Cards (Abu Dhabi)<br><br>We are expanding our sales team and looking for experienced Sales Officers to promote Mashreq Bank Credit Cards in Abu Dhabi.<br><br>If you have a passion for banking sales, enjoy meeting targets, and want strong support + incentives, this opportunity is for you.<br><br>Location: Abu Dhabi (candidates must be currently based in Abu Dhabi)<br><br>Key Highlights:<br>✔ Work with Mashreq Bank Credit Cards<br>✔ Cross-selling opportunities with Emirates Islamic, FAB, RAKBANK & Ajman Bank for better target achievement and incentives<br>✔ Tele-calling data provided<br>✔ Monthly marketing kiosk activity support<br>✔ Fixed salary + attractive incentives<br><br>Candidate Requirements:<br><br>- University graduate (mandatory)<br>- Minimum 1 year of banking sales experience (UAE or home country)<br>- Experience in credit cards or retail banking preferred<br>- Strong communication and closing skills<br>- Target-driven and self-motivated<br><br>Compensation:<br><br>- Fixed salary: AED 3,000 – AED 5,000 (based on experience)<br>- Attractive incentives paid in the same month without any delay.<br><br>Only shortlisted candidates will be contacted.

Job Purpose To delight internal and external customers over the phone ( inbound & outbound -call back)<br>- Interact with customers over the phone, chat , email to understand their banking needs.<br>- Provide excellent customer service to achieve customer loyalty.<br>- Resolve problems over the live chat, email or telephone.<br>- Convert sales opportunities in order to meet financial targets.<br>- Clarify and explain procedures and products over the telephone.<br>- Capture and report customer feedback towards continual product development.<br><br>Key Result Areas Achieve the required KPI set in term of<br>Adherence<br>CRD<br>AHT<br>Quality score<br>post call suveuy<br>NPS<br>Key Result Areas (Continued)- Operates in a Call Centre environment where the interface with customers is over the telephone.<br>- Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.<br>- Mostly related to explaining procedures or providing information regarding retail banking products.<br>- Also involves root cause analysis and reversals of charges and fees when necessary.<br>Knowledge, Skills and Experience Knowledge, Skills and Experience (Continued)- University Graduate (preferably with some finance / banking or maths component).<br>- 1 – 3 years experience<br>- Very customer focused<br>- Computer literate<br>- Excellent communication skills<br>- Strong listening skills.

Job Purpose To delight internal and external customers over the phone ( inbound & outbound -call back)<br>- Interact with customers over the phone, chat , email to understand their banking needs.<br>- Provide excellent customer service to achieve customer loyalty.<br>- Resolve problems over the live chat, email or telephone.<br>- Convert sales opportunities in order to meet financial targets.<br>- Clarify and explain procedures and products over the telephone.<br>- Capture and report customer feedback towards continual product development.<br><br>Key Result Areas Achieve the required KPI set in term of<br>Adherence<br>CRD<br>AHT<br>Quality score<br>post call suveuy<br>NPS<br>Key Result Areas (Continued)- Operates in a Call Centre environment where the interface with customers is over the telephone.<br>- Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.<br>- Mostly related to explaining procedures or providing information regarding retail banking products.<br>- Also involves root cause analysis and reversals of charges and fees when necessary.<br>Knowledge, Skills and Experience Knowledge, Skills and Experience (Continued)- University Graduate (preferably with some finance / banking or maths component).<br>- 1 – 3 years experience<br>- Very customer focused<br>- Computer literate<br>- Excellent communication skills<br>- Strong listening skills.

- To provide Portfolio of HNW clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and the bank and retain their royalty and respect.<br><br>- Enhance Mashreq Gold Balance sheet sales/ revenues and promote cross selling of bank products to all existing clients.<br><br>- Source new business from HNW Mashreq Gold individuals through referrals, marketing activities and personal contacts.<br><br>- Ensure clients are aware of all financial services offered by the bank<br><br>- Reach financial goals set for the role by the business as per annual and monthly financial targets, including x-sell and up-sell of products to customers, to existing and new to bank customers.<br><br>Key Result Areas<br>- Optimize the potential value of the client base through the delivery of MG Products and Services<br>- Communicate with HNW client and identify their financial needs<br>- Achieve Revenue Goals, sales and portfolio growth targets across a range of products and services<br>- Maximize profitability from the Gold base whilst countering competition from other providers offering alternative investments / WM opportunities<br>- Acquire New to Bank HNW clients.<br>- Maintain a superior customer service experience for clients including pre empting issues and proactive servicing.<br>Knowledge, Skills, Experience<br>- University Graduate<br>- Strong selling & financial markets knowledge<br>- Strong interpersonal skills and cultural sensitivity<br>- Relationship Management Networking skills<br>- Extrovert/Amiable personality<br>- Minimum of 5-6 years experience in a similar job with another bank / financial services in the UAE<br>- Excellent communication and negotiation skills<br>CISI certified

Job Description – Secretary <br>Role Summary:<br>The Secretary will provide high-level administrative and operational support to the office. The ideal candidate will possess strong business acumen, exceptional organizational skills, and the ability to manage complex tasks efficiently. This role requires a proactive individual with a capability to thrive in fast paced work environment.<br>Accountabilities:<br>· Execute meticulous typing, proofreading, and dispatching of all outgoing correspondence, ensuring the highest standard is maintained.· Prioritize and review all incoming mail, forwarding it to the line manager after careful consideration.· Take proactive measures on routine standardized correspondence, promptly informing the line manager of important matters.· Efficiently coordinate and follow up with internal departments on behalf of the line manager to facilitate smooth operations.· Prepare letters on behalf of the line manager, ensuring clarity and professionalism in communication.· Maintain an organized and systematic filing system for all correspondence.· Attend meetings, record minutes accurately, and distribute them while following up on action items.· Manage all telephone calls and appointments for the line manager, employing effective screening and prioritization techniques.· Establish and update a comprehensive database of contacts as needed by the line manager.· Organize travel arrangements and coordinate external business trips on behalf of the line manager.<br>Skills & Qualifications:· Minimum of 4 years’ relevant experience, including experience at senior management level· Relevant professional qualification at university graduate level or nearing completion of a relevant professional qualification will be viewed favorably.· Strong written and verbal communication skills.· A good team player with experience in managing change; and· Strong MS Office skills. Arabic speakers Salary offered, 7,000 to 9,000 AED

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul><li><p><span>To ensure that customer experience with Telesales staff teams in UAE and different COE locations is of a superior nature by continuously monitoring calls and providing feedback and related coaching to frontline liners in order to enhance service quality.</span></p><br></li><li><p><span>To manage the team and ensure that all activities are directed to meeting targets.</span></p><br></li><li><p><span>To develop and implement strategies and objectives as well as set challenging target and ensure that these targets are achieved.</span></p><br></li><li><p><span>To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as human resources.</span></p><br></li><li><p><span>University Graduate (preferably with some finance / banking or math’s component).</span></p><br></li><li><p><span>Excellent communication skills.</span></p><br></li><li><p><span>Min 3 years’ experience in a sales / service environmen experience in an add), previous work in a role of Quality Assurance or Service Quality is an added advantage as well.</span></p><br></li><li><p><span>Proven excellent listening skills.</span></p><br></li><li><p><span>Analytical and conscious to detail.</span></p><br></li><li><p><span>Computer literate.</span></p><br></li><li><p><span>Positive attitude.</span></p><br></li><li><p><span>Full knowledge of banks products, process and system information.</span></p><br></li></ul><br> </div>

- ضمان أن تكون تجربة العملاء مع فرق موظفي المبيعات الهاتفية في الإمارات ومواقع مراكز التميز المختلفة ذات طبيعة متميزة من خلال المراقبة المستمرة للمكالمات وتقديم التغذية الراجعة والتدريب ذي الصلة للعاملين في الخطوط الأمامية من أجل تعزيز جودة الخدمة.<br><br>- إدارة الفريق والتأكد من توجيه جميع الأنشطة نحو تحقيق الأهداف.<br><br>- تطوير وتنفيذ الاستراتيجيات والأهداف بالإضافة إلى وضع أهداف صعبة وضمان تحقيقها.<br><br>- الحفاظ على معايير الخدمة ومراقبة وتقييم وقياس الأداء لتحقيق أعلى مستوى من الإنتاجية والكفاءة من الأنظمة والموارد البشرية.<br><br>- خريج جامعي (يفضل أن يكون لديه خلفية في التمويل / الخدمات المصرفية أو الرياضيات).<br><br>- مهارات تواصل ممتازة.<br><br>- خبرة لا تقل عن 3 سنوات في بيئة المبيعات / الخدمة، وتعتبر الخبرة السابقة في دور ضمان الجودة أو جودة الخدمة ميزة إضافية.<br><br>- مهارات استماع ممتازة مثبتة.<br><br>- قدرات تحليلية واهتمام بالتفاصيل.<br><br>- إجادة استخدام الحاسب الآلي.<br><br>- موقف إيجابي.<br><br>- معرفة تامة بمنتجات وعمليات ومعلومات أنظمة البنك.<br><br>-

Job Roles and Responsibilities: ▪ Support SAP PP (Production Planning) and SD(Sales) Module and good understanding of (Production , Sales and procurement/Logistics) E2E Cycle ▪ SAP PP/SD Module with Implementation/Support experience required in the areas (Inbound, Outbound, warehouse management and handling Production & Sales module) ▪ Responsible to support Tickets/Process/Implementation requests of PP/SD Module for Subsidiaries across MEA (Middle East and Africa) region, good technical knowledge of Partner Integrations ▪ Analyze business requirements (e.g., functional and technical requirements, business processes) by conducting information-gathering sessions with users, analyzing to document an accurate understanding of their business requirements and mapping of those to SAP business processes & system side) ▪ Performing Unit and Integration Testing as per the PP/SD Module requirements/business. ▪ Support Subsidiaries in MEA Region for Year End and Month end SAP Closing activities ▪ Support Process Improvements, Implementations and Trainings to Users (Onsite/Offsite) ▪ Audit Support to Users and experience with Integrations with partners. <br>Education & Experience ▪ Qualification - University Graduate and can join at short notice/immediate available in UAE ▪ 4-6 years of work hands on experience as SAP Consultant – PP/SD Module with expertise in Production Planning and Sales distribution Overall Cycle ▪ Preparing Manuals, demos or training as needed Onsite/Offsite as per Business requirement ▪ Good understanding of integration other modules MM/LE is a plus with EDI Integrations ▪ Strong Communication, Presentation, Analytical and inter-personal skills with Fluent in English. ▪ Providing help desk support, assisting and resolving SAP PP(Production Planning)/SD(Sales distribution) issues/requests analyzing proposed improvements or changes ▪ Effective analytical skills in handling Logistics Closing requests and providing Solutions for the tickets ▪ Excellent Communicational skills and stakeholder management including strong skills in active listening/problem solving to solve the issues raised by users/tickets

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Assist drivers with requests for repair and for maintenance services to ensure that the vehicle is fixed right the first time.</p></li><li><p>Assists the Service Manager in the operations of the service center by writing up work orders, distributing work to staff, accurately maintaining records, and supporting promotional activities.</p></li><li><p>Estimates cost and completion time/settles customer accounts.</p></li><li><p>Communicate with customers about the status of work.</p></li><li><p>Obtains the customer’s written approval of all repair orders at the time of the write-up or when closing additional add-on sales.</p></li><li><p>Inspects every finished repair order for proper completion, pricing accuracy, and legibility.</p></li><li><p>Meets or exceeds goals for add-on sales.</p></li><li><p>Delivers the right car in perfect condition every time.</p></li><li><p>Conduct post service follow up to ensure customer satisfaction.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p> University Graduate or equivalent, an Automotive degree will be an advantage. minimum 2-3 years of work experience as Service Advisor in a reputed Car Auto Workshop. Customer Service Skills. Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results. Excellent communication skills in both Arabic and English languages. </p><p></p></section>

<h2 class="h5">وصف الوظيفة</h2> <div class="t-break" data-jb-field="description"> <span><span>الغرض من الوظيفة</span></span><p><span><span>إسعاد العملاء الداخليين والخارجيين عبر الهاتف (الداخلية والخارجية - معاودة الاتصال)</span></span></p><br><ul><li><span><span>التفاعل مع العملاء عبر الهاتف والدردشة والبريد الإلكتروني لفهم احتياجاتهم المصرفية.</span></span></li><li><span><span>تقديم خدمة عملاء مميزة لتحقيق ولاء العملاء.</span></span></li><li><span><span>حل المشاكل عبر الدردشة الحية أو البريد الإلكتروني أو الهاتف.</span></span></li><li><span><span>تحويل فرص المبيعات من أجل تحقيق الأهداف المالية.</span></span></li><li><span><span>توضيح وشرح الإجراءات والمنتجات عبر الهاتف.</span></span></li><li><span><span>التقاط وتبليغ ملاحظات العملاء نحو تطوير المنتج المستمر.</span></span></li></ul><br><span><span>مجالات النتائج الرئيسية&nbsp;</span></span><p><span><span>تحقيق KPI المطلوب بما يتوافق مع</span></span></p><br><p><span><span>الإلتزام</span></span></p><br><p><span><span>CRD</span></span></p><br><p><span><span>AHT</span></span></p><br><p><span><span>درجة الجودة</span></span></p><br><p><span><span>استطلاع ما بعد الاتصال</span></span></p><br><p><span><span>NPS</span></span></p><br><br><span><span>مجالات النتائج الرئيسية (متابعة)</span></span><ul><li><span><span>يعمل في بيئة مركز اتصالات حيث يكون التفاعل مع العملاء عبر الهاتف.</span></span></li><li><span><span>يعمل وفق القواعد والإرشادات القياسية التي يحددها البنك بالإضافة إلى ما يخص مركز الخدمات المصرفية المباشرة وفريد بالنسبة له.</span></span></li><li><span><span>غالباً ما يتعلق بشرح الإجراءات أو تقديم معلومات حول منتجات التجزئة المصرفية.</span></span></li><li><span><span>يتضمن أيضاً تحليل السبب الجذري والتسويات للرسوم والعمولات عند الضرورة.</span></span></li></ul><br><span><span>المعرفة والمهارات والخبرة</span></span><br><span><span>المعرفة والمهارات والخبرة (متابعة)</span></span><ul><li><span><span>خريج جامعي (ويفضل أن يكون مع جزء مالي/بنكي أو رياضيات).</span></span></li><li><span><span>خبرة 1 – 3 سنوات</span></span></li><li><span><span>تركيز عالي على العميل</span></span></li><li><span><span>متمكن من الحاسوب</span></span></li><li><span><span>مهارات اتصال ممتازة</span></span></li><li><span><span>مهارات استماع قوية.</span></span></li></ul><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">المرشح المفضل</h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>الجنسية</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> الإمارات العربية المتحدة </div> </div>

<ul><li><p>لاستقبال، والتحقق، وإصدار المستلزمات والمحافظة على مستوى المخزون.</p></li><li><p>للسيطرة الفعالة على أدوات الورشة والدلائل إلخ.</p></li><li><p>لضمان والحفاظ على معايرة جميع المعدات وفق المعايير المحددة وتسجيلات-الالتزام المعايرة بالتنسيق مع مهندس الخدمة (المعدات).</p></li><li><p>لضمان أن جميع المعدات مُصانة/مُصلحة بانتظام، وتُحفظ السجلات بشكل صحيح.</p></li><li><p>للترتيب لجميع معايرات الأدوات والمعدات بالتنسيق مع مهندس الخدمة (المعدات)</p></li><li><p>لضمان إصدار LPOs وفق الإرشادات.</p></li><li><p>لضمان إصدار LPOs وفق الإرشادات للأعمال الفرعية والجاك تُنجز في الوقت المحدد</p></li><li><p>الحفظ والتخزين وتوفير مواد الخدمة/الزي الرسمي/ الأحذية/ معدات الوقاية، إلخ.</p></li><li><p>التنسيق مع الغسيل والتأكد من زي موحد نظيف للموظفين</p></li><li><p>التنسيق مع جميع البائعين لجميع اللوازم في الوقت المحدد</p></li><li><p>تقديم مستويات المخزون الشهرية لـ NSD.</p></li><li><p>لضمان الامتثال للوائح البلدية والمحافظة على تقارير المختبر</p></li><li><p>الحفاظ على مخزون مناسب من الدهانات/مواد الدهان</p></li><li><p>التأكد من أن مواد الإمداد للخدمة يتم تزويدها فقط بناءً على متطلبات العمل لتجنب الهدر.</p></li><li><p>التأكد من أن عناصر العمر الافتراضي لا تُهدر من خلال إدارة المخزون الاستباقية</p></li></ul><p><strong>ملف المرشح المرغوب</strong></p><ul><li><p><strong>المؤهل الدراسي</strong></p><ul><li><p>خريج جامعي</p></li></ul><p><strong>الخبرة العملية</strong></p><ul><li><p>3 إلى 5 سنوات خبرة في إدارة مستودع Auto W/S/وكلاء السيارات/ورشة</p></li></ul><p><strong>الكفاءات</strong></p><ul><li><p>مهارات حاسوبية</p></li></ul><p><strong>اللغات</strong></p><ul><li><p>الإنجليزية الأساسية</p></li></ul></li></ul>

الغرض من الوظيفة: إسعاد العملاء الداخليين والخارجيين عبر الهاتف (المكالمات الواردة والصادرة - معاودة الاتصال)<br>- التفاعل مع العملاء عبر الهاتف والدردشة والبريد الإلكتروني لفهم احتياجاتهم المصرفية.<br>- تقديم خدمة عملاء ممتازة لتحقيق ولاء العملاء.<br>- حل المشكلات عبر الدردشة المباشرة أو البريد الإلكتروني أو الهاتف.<br>- تحويل فرص المبيعات لتحقيق الأهداف المالية.<br>- توضيح وشرح الإجراءات والمنتجات عبر الهاتف.<br>- رصد ملاحظات العملاء وتقديم تقارير عنها من أجل التطوير المستمر للمنتجات.<br><br>مجالات النتائج الرئيسية: تحقيق مؤشرات الأداء الرئيسية (KPIs) المطلوبة من حيث:<br>الالتزام<br>معدل حل المشكلات من المرة الأولى (CRD)<br>متوسط زمن المعالجة (AHT)<br>درجة الجودة<br>استطلاع ما بعد المكالمة<br>صافي نقاط الترويج (NPS)<br>مجالات النتائج الرئيسية (تابع): - العمل في بيئة مركز اتصال حيث يكون التعامل مع العملاء عبر الهاتف.<br>- العمل ضمن القواعد والإرشادات القياسية التي يحددها البنك والإرشادات الإضافية الخاصة بمركز الخدمات المصرفية المباشرة.<br>- ترتبط المهام في الغالب بشرح الإجراءات أو تقديم معلومات حول منتجات التجزئة المصرفية.<br>- تتضمن أيضاً تحليل الأسباب الجذرية وإلغاء الرسوم والعمولات عند الضرورة.<br>المعرفة والمهارات والخبرة (تابع): - خريج جامعي (يفضل أن يكون حاصلاً على مؤهل في التمويل / المصارف أو الرياضيات).<br>- خبرة من 1 إلى 3 سنوات.<br>- التركيز الشديد على خدمة العملاء.<br>- الإلمام بمهارات الحاسب الآلي.<br>- مهارات تواصل ممتازة.<br>- مهارات استماع قوية.

Job Purpose<br>- To provide Portfolio of HNW clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and the bank and retain their royalty and respect.<br><br>- Enhance Mashreq Gold Balance sheet sales/ revenues and promote cross selling of bank products to all existing clients.<br><br>- Source new business from HNW Mashreq Gold individuals through referrals, marketing activities and personal contacts.<br><br>- Ensure clients are aware of all financial services offered by the bank<br><br>- Reach financial goals set for the role by the business as per annual and monthly financial targets, including x-sell and up-sell of products to customers, to existing and new to bank customers.<br><br><br>Dimensions<br>Operating Budget<br><br>Number of Staff<br><br>Capital Exp. Budget<br><br>Other<br><br>Key Result Areas- Optimize the potential value of the client base through the delivery of MG Products and Services<br>- Communicate with HNW client and identify their financial needs<br>- Achieve Revenue Goals, sales and portfolio growth targets across a range of products and services<br>- Maximize profitability from the Gold base whilst countering competition from other providers offering alternative investments / WM opportunities<br>- Acquire New to Bank HNW clients.<br>- Maintain a superior customer service experience for clients including pre empting issues and proactive servicing.<br>- Safeguard the bank from potential loss / AML fraud / and ensure ethical behavior at all times during and after sales.<br>- Enhance market profile and awareness<br>- Minimize customer attrition<br>- Maintain proactive client contact.<br>Operating Environment, Framework and Boundaries, Working Relationships- Interact with product managers / line managers to constantly provide feedback on competition and client response to product / services<br>- Co-ordinate activities with other departments in order to maximize conversions from referral process<br>- Ensure client expectations are constantly met<br>Problem Solving<br>- Ability to understand customer’s financial needs on a one on one basis<br>- Intricate understanding of products pertaining to HNW customers – both internal and external (competitors)<br>- Advanced Market knowledge of various investment vehicles / markets / economics<br>- Accurate projection of sales numbers<br>- Proactive action on customer feedback and needs<br>- Timely escalation of service issues<br>Decision Making Authority & Responsibility<br>- Pricing discretion for effective relationship Management<br>- Strong responsibility for Ethical selling to customers with complete disclosure about products and services<br>Knowledge, Skills and Experience<br>- Skills / Experience :<br>- University Graduate<br>- Strong selling & financial markets knowledge<br>- Strong interpersonal skills and cultural sensitivity<br>- Relationship Management Networking skills<br>- Extrovert/Amiable personality<br>- Minimum of 5-6 years experience in a similar job with another bank / financial services in the UAE<br>- Excellent communication and negotiation skills<br>- CISI certified – level 1

Digital Industries Sales Intern – Dubai, UAE<br><br>We empower our people to stay resilient and relevant in a constantly evolving world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make an outstanding addition to our vibrant international team.<br><br>Siemens Digital Industries is a leading innovator in automation and digitalization. Our mission is to support customers in maximizing growth, profit opportunities and ecological footprint in the discrete and process industries. Ready to create your own journey?<br><br>Join our Digital Industry as the DI Sales Intern and help us transform the everyday by finding solutions and making the world a more inquisitive place for tomorrow.<br><br>You‘ll make an impact by:<br><br>Identifying Modular Low harmonic VFD landscape and partner ecosystem in region Identifying VFD projects executing Partners/Integrators in O&GConducting Market Research on Siemens Vis a Vis Market offerings for above two domains<br><br>Your success is grounded in<br><br>Current university graduate with a degree in Computer Science, Engineering, IT or other related field Analytical & Problem-Solving Acumen Strong Communication & Interpersonal Skills Proactive Learning & Adaptability Foundational Understanding of Business/Tech Organizational Prowess<br><br>You’ll benefit from<br><br>2 to 3 days of mobile working per week as a global standard. Diverse and inclusive culture. An environment where everyone can bring their whole self and feel a sense of belonging.the foundation to develop personally and professionally. Extraordinary variety of learning & development opportunities<br><br>Transform the everyday with us<br><br>We value your outstanding identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.<br><br>We celebrate the fact that our people are individuals and have different preferences and needs. If we all thought the same, we would never think of anything new! That’s why we recruit extraordinary minds from all walks of life. We are committed to furthering our culture of diversity, equity and inclusion. We encourage applications from a diverse talent pool and are happy to give the opportunity to discuss flexibility and reasonable adjustment requirements. Many of our teams are working optimally in a remote, virtual adding to our ability to offer more flexibility on how you handle your time.<br><br>Please note: Only complete applications can be considered in the selection process.

Job Description<br><br> o provide Portfolio of HNW clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and the bank and retain their royalty and respect. Enhance Mashreq Gold Balance sheet sales/ revenues and promote cross selling of bank products to all existing clients. Source new business from HNW Mashreq Gold individuals through referrals, marketing activities and personal contacts. Ensure clients are aware of all financial services offered by the bank<br><br>Reach financial goals set for the role by the business as per annual and monthly financial targets, including x-sell and up-sell of products to customers, to existing and new to bank customers.<br><br>Key Result Areas<br><br> Optimize the potential value of the client base through the delivery of MG Products and Services Communicate with HNW client and identify their financial needs Achieve Revenue Goals, sales and portfolio growth targets across a range of products and services Maximize profitability from the Gold base whilst countering competition from other providers offering alternative investments / WM opportunities Acquire New to Bank HNW clients. Maintain a superior customer service experience for clients including pre empting issues and proactive servicing. Safeguard the bank from potential loss / AML fraud / and ensure ethical behavior at all times during and after sales. Enhance market profile and awareness<br><br>Minimize customer attrition<br><br>Knowledge, Skills And Experience<br><br> Skills / Experience : University Graduate Strong selling & financial markets knowledge Strong interpersonal skills and cultural sensitivity Relationship Management Networking skills Extrovert/Amiable personality Minimum of 5-6 years of experience in a similar job with another bank / financial services in the UAE Excellent communication and negotiation skills<br><br>CISI certified – level 3 and UAE Rules & Regulations<br><br>Job Details<br><br>Role Level: Not Applicable Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: http://www.mashreq.com/rise Job Function: Business Development Company Industry/<br><br>Sector: Other<br><br>What We Offer<br><br>About The Company<br><br>Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.<br><br>Report<br><br>Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.

<ul><li><p>اقتناء مواد وخدمات من فئات متنوعة تتعلق بقطاعك المعين.</p></li><li><p>تطوير هياكل فئوية للإيصالات المباشرة وغير المباشرة يمكن أن تخضع لإدارة الفئة وأنشطة الشراء الاستراتيجي</p></li><li><p>تقييم عوامل السوق وتطوير استراتيجيات توريد محددة لمختلف الفئات</p></li><li><p>دمج الإنفاق الكلي لمختلف الفئات لإجراء تحليل الإنفاق</p></li><li><p>إدارة دورة المناقصة الكاملة بما في ذلك التقييم التجاري للعروض والاقتراحات</p></li><li><p>تحديد مصادر الميزة التنافسية والقيمة المضافة لتعزيز وظيفة الشراء والتوريد.</p></li><li><p>اختيار النوع المناسب من اتفاقيات العقد مع البائعين والمقاولين من الباطن وإدارة دورة حياة العقد من البداية للنهاية.</p></li><li><p>تفاوض بنود العقد</p></li><li><p>إجراء التفاوض التجاري للعقود ذات القيمة العالية لضمان إضافة قيمة.</p></li><li><p>إدارة مخاطر التوريد</p></li><li><p>إدارة فعالة لمختلف أصحاب المصلحة الداخليين والخارجيين.</p></li><li><p>تقييم قدرات أنظمة ERP وأنظمة الشراء وقواعد البيانات الأخرى للنشاطات الشرائية والتوريد، وتقديم توصيات إلى المدراء التنفيذيين بشأن تطوير وتنفيذ الأنظمة</p></li><li><p>العمل مع تحليلات البيانات لتحسين كفاءة وظيفة الشراء والتوريد</p></li><li><p>تنفيذ إدارةVendor للفئة المعينة</p></li><li><p>تنفيذ تقييم أداء الموردين</p></li><li><p>المساهمة في تحقيق المبادرات المختلفة لوظيفة الشراء</p></li><li><p>إدارة الفريق بشكل فعال</p></li></ul><p><strong>الملف الشخصي المرغوب للمرشح</strong></p><p><strong>المؤهل العلمي&nbsp;</strong></p><ul><li><p>خريج جامعة (التجارة، CIPS / تكنولوجيا المعلومات / الخلفية التسويقية)</p></li></ul><p><strong>الخبرة العملية&nbsp;</strong></p><ul><li><p>5-7 سنوات خبرة في وظائف الشراء.</p></li></ul><p><strong>الكفاءات&nbsp;</strong></p><ul><li><p>فهم جيد للجوانب التجارية من مواصفات المواد، (مع التعرض للمواد الإدارية العامة / مواد البناء / متطلبات السيارات والتسويق)</p></li><li><p>إتقان عملية المناقصة وشروط العقد</p></li><li><p>يجب أن يمتلك الشخص مهارات تفاوض ممتازة، ومعرفة بسوق الإمارات العربية المتحدة، ومعرفة بالجوانب التقنية-التجارية لعمليات الشراء المحلية والدولية والقدرة على العمل تحت الضغط.</p></li><li><p>إتقان ORACLE/ YARDI ERP وبرامج توريد الشراء لكن ليس محصوراً بها فقط.</p></li><li><p>مهارات تواصل جيدة تمكنه من التفاعل بفعالية مع مختلف أصحاب المصلحة على المستويات العليا</p></li><li><p>حاصل على رخصة قيادة سارية في الإمارات.</p></li></ul><p><strong>اللغات&nbsp;</strong></p><ul><li><p>الإنجليزية</p></li></ul>

<section><p class="heading jdMain">وصف الوظيفة</p><p class="heading">الأدوار والمسؤوليات</p><div class="paragraph"><ul><li><p>يلعب ممثل خدمة العملاء (CSR) دوراً حيوياً في تقديم خدمة استثنائية في المكتب الأمامي، مع ضمان معاملات التأجير بسلاسة من الاستلام حتى الإرجاع. وبصفته وجه الشركة، يكون مسؤولاً عن استقبال العملاء بمهنية، معالجة معاملات الإيجار، التعامل مع الاستفسارات والشكاوى وطلبات الخدمة بكفاءة. الدور حاسم في الترويج لمنتجات وخدمات إضافية لزيادة المبيعات وتحقيق أقصى عائد، والمساهمة في أداء العمل بشكل عام من خلال البيع الاستباقي وخدمة ممتازة. التعاون مع فرق العمليات والأسطول يضمن توفر الخدمة للسيارات والدعم لالتحاق ببرامج الولاء يعزز وصول العلامة التجارية. الالتزام بسياسات الشركة، الحفاظ على سجلات دقيقة، وضمان سلاسة تدفق العملية بين العمليات والتأجير أمران حاسمان لتحقيق مستويات الخدمة والجودة المطلوبة.</p></li></ul><p><br><strong>ما الذي ستقوم به:</strong><br></p><br><ul><li><p>ترحيب العملاء بمهنية وخلق بيئة استقبال في المكتب الأمامي ترحب بالعملاء.</p></li><li><p>معالجة معاملات الإيجار بدقة، بما في ذلك إجراءات الدخول والخروج والإرجاع.</p></li><li><p>البيع المرتفع لمنتجات وخدمات إضافية (مثلاً، التأمين، الترقيات، GPS، خطط الوقود) لزيادة العائد.</p></li><li><p>التعامل مع استفسارات العملاء وشكاواهم وطلبات الخدمة بكفاءة ومهنية.</p></li><li><p>التحقق من بيانات الاعتماد للعميل والتأكد من الامتثال لسياسات وإجراءات الإيجار.</p></li><li><p>فحص المركبات مع العملاء عند الاستلام والإرجاع للكشف عن التلفيات، والنظافة، ومستويات الوقود.</p></li><li><p>الحفاظ على سجلات دقيقة في نظام إدارة الإيجار.</p></li><li><p>ضمان إصدار فواتير دقيقة وفي الوقت المناسب لجميع معاملات الإيجار والرسوم الإضافية.</p></li><li><p>التعاون مع فرق العمليات والأسطول لضمان توفر المركبات وخدمةtimely.</p></li><li><p>حل المشكلات بسرعة لضمان مستوى عال من رضا العملاء.</p></li><li><p>دعم تسجيل برامج الولاء والترويج لعروض العلامة التجارية والحملات.</p></li><li><p>الحفاظ على مساحة عمل أمامية نظيفة ومنظمة.</p></li><li><p>مراقبة والمتابعة للحجوزات، والغيابات، والتأخري في الإرجاع.</p></li></ul></div></section><section><p class="heading">المؤهل المرغوب فيه للمرشح</p><p class="paragraph"></p><ul><li><p>علاقات عمل قوية مع العملاء وبناء فرق فعّال.</p></li><li><p>فطنة تجارية قوية.</p></li><li><p>فعال في تحديد الأولويات وجدولة الأنشطة.</p></li><li><p>اتصالات ممتازة، وحل المشكلات، ومهارات تحليلية.</p></li></ul><p><br><strong>ما الذي يؤهلك لهذا الدور:</strong><br></p><ul><li><p>خريج جامعة.</p></li><li><p>خبرة لا تقل عن سنتين في صناعة خدمة العملاء.</p></li><li><p>فهم عام لصناعة تأجير السيارات.</p></li><li><p>اللغة الإنجليزية بطلاقة. العربية ومهارات لغات أخرى ستكون ميزة.</p></li></ul><br><p></p></section>

Teller(UAE National Role)<br>Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.<br>About the Business Area:-<br>The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.<br>In this role, your key responsibilities include<br>Perform all cash-counter transactions accurately as requested by customers within the set target time and in line with the Bank’s policies and procedures in order to ensure the provision of prompt and professional services Perform all back office operation activities in line with the Bank requirements and standards and report potential problems to mitigate any risks Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders Manage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions <br>The ideal candidate should have the following experience At least 3 years of Banking/financial experience University graduate or equivalent qualification Anti-Money Laundering (AML) techniques Branch securing Arabic language<br>What we offer:<br>Competitive Salary: The indicative pay range for this role is AED 9,000 – AED 14,500 per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans. Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance for upto 4 kids. Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements. Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.<br>At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.

Teller(UAE National Role)<br>Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.<br>About the Business Area:-<br>The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.<br>In this role, your key responsibilities include<br>Perform all cash-counter transactions accurately as requested by customers within the set target time and in line with the Bank’s policies and procedures in order to ensure the provision of prompt and professional services Perform all back office operation activities in line with the Bank requirements and standards and report potential problems to mitigate any risks Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders Manage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions <br>The ideal candidate should have the following experience At least 3 years of Banking/financial experience University graduate or equivalent qualification Anti-Money Laundering (AML) techniques Branch securing Arabic language<br>What we offer:<br>Competitive Salary: The indicative pay range for this role is AED 9,000 – AED 14,500 per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans. Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance for upto 4 kids. Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements. Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.<br>At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.