وظائف الدعم الفني - دبي الإمارات

<section><p class="heading jdMain">وصف الوظيفة</p><p class="heading">الأدوار والمسؤوليات</p><div class="paragraph"><ul><li><p>التنسيق مع فريق الدعم الفني للجهة الرئيسية لحل القضايا الفنية المعقدة وضمان الامتثال لمعايير المصنع.</p></li><li><p>دعم المشرف في حل القضايا الفنية أثناء تجهيز المركبات الجديدة لضمان التسليم في الوقت المحدد والجودة.</p></li><li><p>شرح المخاوف الفنية ومتطلبات الإصلاح والحلول الموصى بها للعملاء بشكل واضح ومهني.</p></li><li><p>تقديم الإرشاد الفني والتوجيه لل technicians عن بُعد وفي الموقع لتحسين تشخيص العطل وكفاءة الإصلاح</p></li><li><p>المشاركة في فحص المركبات مع مستشاري الخدمة وتقديم تشرحيات فنية لدعم التواصل مع العملاء.</p></li><li><p>إدارة ومراقبة تذاكر الدعم الفني، وضمان تحديثها وإغلاقها في الوقت المناسب.</p></li><li><p>إعداد وصيانة تقارير فنية بصيغة مُنظمة بشكل جيد</p></li><li><p>إجراء اختبارات الطريق مع العملاء قبل الإصلاحات للحالات الحرجة أو الصعبة لتحديد المخاوف بدقة.</p></li><li><p>توفير المساعدة الفنية الميدانية للعملاء أثناء حالات الأعطال الطارئة عند الطلب.</p></li><li><p>تفتيش الإصلاحات المكتملة وإجراء اختبارات طريق نهائية للتحقق من جودة الإصلاح قبل تسليم المركبة.</p></li><li><p>تحري قضايا العودة والشكاوى من العملاء، وإبلاغ نتائجها إلى مدير الخدمة الفنية، وضمان توثيق الشكاوى وفق إجراءات ISO.</p></li><li><p>ضمان الالتزام باللوائح المحلية المعمول بها ومعايير المصنع ومتطلبات نظام الجودة والسلامة والبيئة والسلامة والصحة المهنية للشركة (QHSEMS).</p></li><li><p>الحفاظ على معايير عالية للسلامة في مكان العمل والجودة والامتثال البيئي في جميع الأنشطة.</p></li><li><p>تنفيذ أي مهام إضافية يكلف بها مدير الخط ضمن مؤهلات وكفاءة الموظف.</p></li></ul><br></div></section><section><p class="heading">الملف المرشح المطلوب</p><p class="paragraph"><br></p><ul><li><p>1-3 سنوات من الخبرة العملية في دعم فني أو وظائف مكتب المساعدة في تقنية المعلومات، مع سجل حافل في حل مشكلات المستخدمين.</p></li></ul><p></p></section>

<p>نحن نبحث عن أخصائي دعم فني متمكن ومركز على العميل لتقديم المساعدة الفنية والحفاظ على تشغيل أنظمة تكنولوجيا المعلومات في شركتنا بسلاسة. سيكون المرشح المثالي مسؤولاً عن تشخيص مشاكل الأجهزة والبرمجيات، ودعم الموظفين في المشاكل التقنية، وضمان الأداء الموثوق لأنظمة الحاسوب والشبكات والتطبيقات.</p>

<section><p class="heading jdMain">وصف الوظيفة</p><p class="heading">الأدوار والمسؤوليات</p><div class="paragraph"><p><strong>المسؤوليات الرئيسية</strong></p><ul><li><p><strong>الاقتراحات التقنية-التجارية:</strong> إعداد وتقديم عروض/ عروض أسعار تقنية وتجارية شاملة، مع ضمان التوافق مع متطلبات العميل وهوامش ربح الشركة.</p></li><li><p><strong>الحسابات الهندسية:</strong> إجراء حسابات الحمولة الدقيقة، وحسابات بطاريات الدعم، وتحديد مقاسات الكابلات، والحسابات الهيدروليكية (عند التطبيق) لأنظمة الحماية من الحرائق.</p></li><li><p><strong>الامتثال الفني:</strong> تفسير وثائق المناقصات المعقدة والرسومات والمواصفات لضمان مطابقة المقترحات لمعايير DCD (دفاع مدني دبي) وNFPA.</p></li><li><p><strong>التقدير والBoQ:</strong> مراجعة كشوف الكميات (BoQ) ونطاق المشروع، وتحديد المواد والعمل الضروري بدقة لتكلفة المشروع.</p></li><li><p><strong>الدعم الفني:</strong> العمل كنقطة الاتصال الفنية للعملاء خلال مرحلة ما قبل البيع، شرح حلول الأنظمة، والرد على الاستفسارات الفنية، وحضور اجتماعات ما قبل العطاء.</p></li><li><p><strong>التعاون:</strong> التنسيق مع الموردين وفرق الشراء للحصول على تسعير مواد تنافسي وفترات تسليم للعروض.</p></li><li><p><strong>معلومات السوق:</strong> متابعة أحدث منتجات السلامة من الحرائق وأسعار المنافسين لضمان بقاء مقترحاتنا تنافسية في السوق.</p></li></ul></div></section><section><p class="heading">الملف التعريفي للمرشح المرغوب</p><p class="paragraph"></p><p><strong>المؤهلات والمهارات المطلوبة</strong></p><ul><li><p><strong>التعليم:</strong> بكالوريوس/دبلوم في الهندسة الكهربائية أو الإلكترونية أو الميكانيكية.</p></li><li><p><strong>الخبرة:</strong> أكثر من 2 سنة خبرة في صناعة Fire & Life Safety في الإمارات، مع تركيز على المناقصات والهندسة المقترحة.</p></li><li><p><strong>الكفاءة التقنية:</strong></p><ul><li><p>إتقان <strong>AutoCAD</strong> وMS Office (Excel حاسم لتقدير التكلفة)، Plan swift</p></li><li><p>قدرة قوية على إجراء الحسابات الفنية لأنظمة الإنذارات والدلواعة والضواغط.</p></li><li><p>معرفة عميقة بـ <strong> UAE Fire & Life Safety Code of Practice</strong> و معايير NFPA.</p></li></ul></li><li><p><strong>الذكاء التجاري:</strong> القدرة المثبتة على تحويل المواصفات الفنية إلى عروض تجارية مقنعة.</p></li><li><p><strong>الاتصال:</strong> مهارات كتابة وتواصل شفهية باللغة الإنجليزية ممتازة؛ القدرة على صياغة مراسلات تقنية مهنية.</p></li><li><p><strong>المهارات الناعمة:</strong> عقلية تحليلية قوية، القدرة على العمل ضمن مواقيت مناقصات صارمة، وانتباه عالي للتفاصيل.</p></li></ul><p></p></section>

1. Robot Management & Operations<br>1.1. Robot Setup: To set up robots as per the scope of work directed in the project document by the CEO/CTO, including updating robot feed files, mapping, announcements, branding, performance optimization, and all configurations required for delivery.<br>1.2. Testing & Quality Control: Conduct performance testing, integration testing, and quality checks. Submit reports, apply fixes, and record test procedures and results. Install, program, and repair controllers and tools. Inspect installation sites and train operators on robotics usage.<br>1.3. Monitoring Performance: Monitor robot performance to ensure systems remain updated, secure, and protected from cyber-attacks, mishandling, or damage as per company policies and procedures.<br>1.4. Maintenance & Repairs: Maintain and manage robots in good condition. Diagnose issues and perform repairs either at client premises or within company premises.<br> <br>2. Customer Support & Experience<br>2.1. Customer Interaction & Demonstrations: Assist customers by conducting product demonstrations, explaining features, and asking relevant questions to understand requirements. Ensure a welcoming and professional customer experience.<br>2.2. Customer Queries Handling: Respond to customer queries via call, email, chat, and walk-ins in a timely and accurate manner, ensuring proper resolution or escalation to relevant teams.<br>2.3. Technical Support & Ticket Management: Manage customer enquiries and technical support tickets by assigning them to appropriate teams, following up on resolutions, handling complaints, and providing after-sales support when required.<br> <br>3. Research & Development<br>3.1. Robot Training & Development: Apply machine learning techniques to design and build robotics applications. Use computer-aided modelling, perform testing for safety and quality, and work on perception, mapping, anomaly detection, and system optimization.<br>3.2. Knowledge Base Development: Continuously learn and stay updated on new robotic products, technologies, features, and software updates. Create and maintain technical documentation, user guides, troubleshooting materials, and knowledge bases to support internal teams and improve customer support efficiency.<br>3.3. Events & Industry Participation: Stay updated with advancements in robotics and relevant engineering fields. Participate and take an active role in company-led events such as Robo Camps, Robotics Championships, Internships, Exhibitions, and Expos. Be flexible with working hours and locations based on event requirements.<br><br><br><br>Requirements<br><br>1.1. Degree in Engineering, Mechatronics, or similar field, in Robotics, along with exposure towards Robotics projects<br>1.2. The ability to multitask, work in a fast-paced environment, and meet deadlines.<br>1.3. Consistent, accurate, and thorough with an eye for details.<br>1.4. Excellent customer service, outstanding communication skills, written and verbal skills are a must.<br>1.5. Discipline to keep the deadline-driven environment, provide timely reports, and feedback.<br>1.6. The ability to multitask, work in a fast-paced environment, and meet deadlines.<br><br>Skills: 2.1. Degree in Engineering, Mechatronics, or similar field, in Robotics, along with exposure towards Robotics projects<br>2.2. The ability to multitask, work in a fast-paced environment, and meet deadlines.<br>2.3. Consistent, accurate, and thorough with an eye for details.<br>2.4. Excellent customer service, outstanding communication skills, written and verbal skills are a must. <br>2.5. Discipline to keep the deadline-driven environment, provide timely reports, and feedback. <br>2.6. The ability to multitask, work in a fast-paced environment, and meet deadlines.

On behalf of World-famous ICT company - Huawei, we are looking for a motivated Ecosystem Cooperation and Technical Support Specialist to join the team.<br>Responsibilities:1. Technical support for ecosystem projects: Starting from product technology, provide technical support for consumer-grade ecosystem applications (such as the new Harmony OS platform), including end-to-end technical support for key ecosystem projects like NFC payment. Assist partners in completing integration, joint debugging, and launch, and remove technical obstacles in the implementation process.2. Partner engagement and expansion: As the technical contact person, communicate with ecosystem wallet providers, banks, and other partners to translate business requirements into actionable technical solutions, and drive the rapid advancement of collaborations.3. Problem-solving and coordination: Collaborate with the R&D and product teams to identify and resolve technical issues during integration, continuously refine the ecosystem experience, and enhance the ecosystem capabilities of Huawei's wearable products.<br>Requirements:We place more emphasis on your potential and enthusiasm rather than a specific skill set. If you meet most of the following criteria, we welcome your application:· Have 1 to 3 years of technical development experience (no specific technology stack or language required; being able to get started and willing to delve deeper is most important. In the future, with AI-based Vibe Coding, we value your understanding and thinking patterns based on your technical background more than detailed coding experience).· Strong learning ability, willing to quickly acquire new skills as needed for the business; unafraid to try new things and make mistakes.· Results-oriented and strong execution ability, capable of pushing tasks through to completion.· Able to communicate fluently in English; knowledge of Chinese is a plus; knowledge of Arabic is a bonus.· Interested in consumer products, the Harmony OS ecosystem, smart wearables, payment systems, and related industries, which will make you enjoy this job more.· Quick learner and willing to take on challenges: proactive in exploring new scenarios and technologies, learning by doing, and turning "never done before" into "done successfully."

On behalf of World-famous ICT company - Huawei, we are looking for a motivated Ecosystem Cooperation and Technical Support Specialist to join the team.<br>Responsibilities:1. Technical support for ecosystem projects: Starting from product technology, provide technical support for consumer-grade ecosystem applications (such as the new Harmony OS platform), including end-to-end technical support for key ecosystem projects like NFC payment. Assist partners in completing integration, joint debugging, and launch, and remove technical obstacles in the implementation process.2. Partner engagement and expansion: As the technical contact person, communicate with ecosystem wallet providers, banks, and other partners to translate business requirements into actionable technical solutions, and drive the rapid advancement of collaborations.3. Problem-solving and coordination: Collaborate with the R&D and product teams to identify and resolve technical issues during integration, continuously refine the ecosystem experience, and enhance the ecosystem capabilities of Huawei's wearable products.<br>Requirements:We place more emphasis on your potential and enthusiasm rather than a specific skill set. If you meet most of the following criteria, we welcome your application:· Have 1 to 3 years of technical development experience (no specific technology stack or language required; being able to get started and willing to delve deeper is most important. In the future, with AI-based Vibe Coding, we value your understanding and thinking patterns based on your technical background more than detailed coding experience).· Strong learning ability, willing to quickly acquire new skills as needed for the business; unafraid to try new things and make mistakes.· Results-oriented and strong execution ability, capable of pushing tasks through to completion.· Able to communicate fluently in English; knowledge of Chinese is a plus; knowledge of Arabic is a bonus.· Interested in consumer products, the Harmony OS ecosystem, smart wearables, payment systems, and related industries, which will make you enjoy this job more.· Quick learner and willing to take on challenges: proactive in exploring new scenarios and technologies, learning by doing, and turning "never done before" into "done successfully."

Role Description We are seeking a proactive and customer-focused Technical Support Engineer to provide technical assistance, troubleshoot system and product issues, and ensure the reliable operation of our technology solutions. This role is responsible for delivering high-quality technical support, resolving incidents efficiently, and collaborating with internal teams to enhance product performance and customer satisfaction. Key responsibilities include:Provide technical support for hardware, software, systems, and applications through multiple communication channels. Diagnose, troubleshoot, and resolve technical issues in a timely and professional manner. Investigate incidents, identify root causes, and implement effective solutions. Install, configure, test, and maintain systems, applications, and technical environments. Escalate complex issues to appropriate technical teams and coordinate issue resolution. Monitor system performance and recommend improvements to enhance reliability and efficiency. Create and maintain technical documentation, knowledge base articles, and user guides. Support product deployments, upgrades, system maintenance, and testing activities. Collaborate with engineering, product, and operations teams to improve product quality and customer experience. Ensure compliance with support processes, service standards, and documentation requirements. Stay up to date with new technologies, products, and industry best practices. Qualifications Bachelor's degree or above in Computer Science, Information Technology, Engineering, or a related discipline. Strong understanding of operating systems, networking, databases, and system troubleshooting. Knowledge of cloud platforms, APIs, virtualization, and enterprise applications is an advantage. Excellent analytical, troubleshooting, and problem-solving skills. Strong communication, interpersonal, and customer service abilities. Proficiency in technical support tools, ticketing systems, and documentation practices. Ability to manage multiple priorities in a fast-paced environment. Strong organizational skills with attention to detail. Team-oriented mindset with a commitment to continuous learning and service excellence.

Our client Primealley is looking for a Technical Support Engineer to provide L1/L2 technical support, troubleshoot user and system issues, and ensure timely resolution of support requests. The ideal candidate should have strong troubleshooting skills, basic networking knowledge, and the ability to communicate clearly with users, internal teams, and vendors. Key Responsibilities Provide L1/L2 technical support for user, system, and network-related issues. Troubleshoot connectivity issues including LAN, WAN, Wi-Fi, VPN, and internet access. Assist users with access issues, IP configuration, device setup, and basic hardware/software problems. Monitor system and network performance and respond to alerts or reported issues. Log, track, and update support tickets, ensuring timely follow-up and closure. Escalate complex technical issues to senior technical teams when required. Support configuration and basic troubleshooting of routers, switches, firewalls, and access points. Coordinate with ISPs, vendors, and internal teams for issue resolution or service requests. Maintain basic technical documentation, troubleshooting steps, and support records. Ensure users receive clear updates and professional support throughout the resolution process. Required Skills & Knowledge Good understanding of TCP/IP, DHCP, DNS, NAT, VLANs, and basic routing concepts. Good hands-on knowledge of routers, switches, firewalls, and Wi-Fi access points. Familiarity with Cisco, Mikro Tik, Ubiquiti, HP, Huawei, Fortinet, Sophos, or similar technologies. Experience with ticketing systems and technical support processes. Basic knowledge of network monitoring tools such as PRTG, Zabbix, or Solar Winds is preferred. Good understanding of cybersecurity and IT best practices. Preferred Qualifications Bachelor’s degree in Computer Science, IT, Telecom, or a related field.1–3 years of relevant technical support, IT support, or network support experience. Certifications such as CCNA, MTCNA, JNCIA, or similar will be preferred. Proficiency in English. Fluency in Urdu/Hindi/Arabic is a plus. Soft Skills:Strong troubleshooting and analytical skills. Good communication skills for dealing with users and vendors. Ability to work independently and as part of a team. Good time management and task prioritization. Professional attitude and willingness to learn.

The toughest tickets do not require another person following a script. They require someone capable of stepping into unclear situations, misconfigured systems, conflicting evidence, upset customers, and AI-produced false leads—then determining what is genuinely broken. This position is designed for the support engineer drawn to the unresolved problem: reproducing the error, examining logs, tracking API behavior, analyzing JSON payloads, distinguishing a 401 from a 404 from a 429, and leveraging AI rigorously without accepting its output uncritically.<br><br>Most support organizations continue to rely on ticket queues, templated responses, hand-offs, and documented issue repositories. We are constructing a different model. Standard support is progressively managed by AI and L1 processes, meaning human expertise is allocated to the hardest challenges. AI is not replacing you in this role. It is the instrument you control, validate, test, and confirm.<br><br>This position is not about copying AI-generated replies, making rapid guesses, awaiting direction, or escalating the instant an issue becomes unfamiliar. It is not suited for someone who masters one product and stalls when the following ticket involves a different technology. It is about delivering the correct answer in the minimum number of customer interactions the situation permits: reproducing before proposing solutions, investigating across tickets, Slack threads, knowledge bases, logs, configurations, and actual artifacts before escalating, and composing customer communications clear enough to defuse tension. The technical foundation is assumed: REST APIs, JSON, HTTP status codes, command line, and logs. That establishes your baseline. Sound judgment amid uncertainty is what makes you effective.<br><br>In this position, your responsibility is to retain ownership of the issue until resolution or clean escalation, with diagnostic logic valuable enough for the subsequent agent and the next AI process. You will find this role rewarding if the ticket that defies logic is the one you prefer. You will find it unsuitable if you require a single product, a single playbook, and external assistance to proceed. If that type of challenge energizes you, please apply.<br><br>What You Will Be Doing<br><br>AI-Augmented Customer Resolutions: Unclear, escalated tickets resolved through deep, direct troubleshooting combined with AI that you guide, anchor in verified documentation, and validate.<br><br>What You Won’t Be Doing<br><br>Spending two full months on onboarding; you will be required to learn multiple products within the first month (we recognize this is demanding) Depending on your managers for assistance; if you are not skilled at removing your own blockers, you will probably find this role difficult<br><br>Technical Support Engineer Key Responsibilities<br><br>Combine technical human judgment and AI tools to provide superior customer support, concentrating on complicated issues that AI cannot yet independently resolve<br><br>Basic Requirements<br><br>2+ years in a technical, hands-on position such as technical support, customer support engineering, software engineering, QA, or sysadmin/Dev Ops. The job title does not need to include "support."Comfortable constructing and reading REST API calls and JSON, understanding HTTP status codes (such as 401 vs 404 and 429 vs 403), and operating in a command line (CLI) and logs. Practical experience applying generative AI tools (such as Chat GPT or Claude) in your regular technical work. Professional fluency in English, both written and spoken. Able to work full-time from 1:00 PM – 10:00 PM UTC (8:00 AM – 5:00 PM US Eastern)<br><br>Nice-to-have Requirements<br><br>Experience supporting technical or business customers on enterprise software or B2B Saa S, not only internal IT. API troubleshooting using tools like Postman or curl. A history of troubleshooting across multiple unrelated products or technology stacks, not just one. Developer-level depth: you can read code or trace an API call when the situation requires it.<br><br>About Trilogy<br><br>Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, innovating new technology, and incubating new businesses.<br><br>Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack.<br><br>Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career in leaps and bounds.<br><br>There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!<br><br>Working with us<br><br>This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.<br><br>Crossover Job Code: LJ-3330-AE-COUNTRY-Technical Suppo.001<br><br>Skills: Troubleshooting, Technical Support, Networking, Windows, Windows Server, Internet Protocol Suite (TCP/IP), Computer Hardware, Operating Systems, Servers

About BYD<br><br>BYD is a top global high-tech company specializing in new energy vehicles and related businesses.<br><br>We boast strong technical strength and a positive working culture. We provide favorable benefits and clear career paths for all employees. Come and grow together with BYD.<br><br>Job Summary<br><br>We are seeking a skilled Technical Support Engineer to support the installation, commissioning, and maintenance of Battery En ergy Storage Systems (BESS). The ideal candidate will have hands-on experience in medium voltage systems, including RMU, switchgear, and MV skid solutions, with strong troubleshooting and site execution capabilities, and a s olid commitment to safety standards.<br><br>Key Responsibilities<br><br>Working on-site installation of BESS components (PCS, BMS, battery racks, MV skid, etc.) . <br><br>Perform system commissioning, testing, and debugging activities to ensure to COD readiness.<br><br>Diagnose and resolve technical faults across electrical and control systems during commissioning and operation. <br><br>Perform routine operation, inspection, and preventive maintenance activities post-COD.<br><br>Ensure all activities are carried out in compliance with site safety procedures and electrical safety regulations. <br><br>Prepare required detailed technical reports, commissioning records, and maintenance documentation.<br><br>Coordinate with clients, consultants, and project stakeholders to address technical issues efficiently. Develop and implement annual maintenance plans in coordination with the team and customer requirements.<br><br> Support spare parts planning, inventory control, and warehouse management. Implement system modifications and corrective actions based on client or project requirements.<br><br>Requirements<br><br>Bachelor’s degree or above in Electrical Engineering, Renewable Energy, or a related discipline. <br><br>Minimum 2+ years of experience in power systems, renewable energy (PV/wind), or energy storage projects.<br><br>Preferred: Hands-on experience with RMU, medium voltage switchgear, and MV skid systems.<br><br>Experience in large-scale BESS commissioning and maintenance is highly preferred. <br><br>Strong understanding of electrical schematics, protection systems, and testing equipment.<br><br>Familiarity with communication protocols such as Modbus, CAN, and SCADA integration. <br><br>Good knowledge of authorized safety regulations and standards for electrical work sites, with strict adherence to HSE policies and procedures.<br><br>Valid safety certification (e.g., electrical safety, LOTO, or equivalent) is preferred.<br><br>Good command of English (technical documentation and communication). Ability to work in harsh site conditions and adapt to UAE climate.<br><br>BYD was established on November 18, 1994, headquartered in Shenzhen, Guangdong Province. Its business spans four major industries, i.e., automobile, electronics, renewable energy, and rail transit. It is among the Fortune 500 companies, and listed both on Hong Kong and Shenzhen Stock Exchanges. With more than 120,000 R&D engineers, BYD owns the largest R&D team among global automakers. BYD has applied for more than 71 thousand patents, and obtained more than 42 thousand authorized patents worldwide, continuously leading development through technological innovation. In 2025, BYD’s revenue reached CNY 800 billion for the first time, setting a new record. BYD shoulders the responsibilities and duties of the era, firmly embraces the tides of automobile electrification and intelligence, and establishes itself as the leader of new energy vehicles in China and the world, as to pave a road of green innovation and development.

Role: Technical Support Specialist (Remote) Location: Remote (Work from Anywhere) Payout: $30 - $70/hour<br>Role Overview:We are hiring for one of our clients, seeking a Support Engineer to work on a contractor basis. This role involves diagnosing, troubleshooting, and resolving complex technical issues related to cloud infrastructure and networking to help train next-generation AI systems. The work directly shapes how AI models learn, reason, and perform by providing high-quality, real-world input. This is a unique opportunity to contribute to the development of frontier AI models without requiring prior AI experience—your domain expertise in networking and cloud infrastructure is what matters.<br>Key Responsibilities:• Diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure and networking.• Utilize scripting skills to automate routine support tasks and improve incident response times.• Collaborate with customers and internal stakeholders to identify, document, and resolve technical challenges.• Leverage Jira to track issues, monitor progress, and ensure timely resolution of support tickets.• Analyze TCP/IP networking issues, providing expert guidance and remedial solutions.• Create, maintain, and improve technical documentation and best practice guidelines.• Deliver clear, empathetic, and professional communication to stakeholders.<br>Required Skills & Qualifications:• Proven experience in diagnosing and troubleshooting cloud infrastructure and networking issues.• Proficiency in scripting languages such as Python, Bash, or Power Shell to automate support tasks.• Experience using Jira for issue tracking, progress monitoring, and resolution management.• Strong understanding of TCP/IP networking protocols and troubleshooting methodologies.• Ability to create, maintain, and improve technical documentation and best practice guidelines.• Excellent communication skills with a focus on clear, empathetic, and professional interactions.• No prior experience in AI is required—domain expertise in networking and cloud infrastructure is sufficient.<br>More About the Opportunity:This role offers a unique opportunity to work with a global leader in the AI and technology industry, contributing to the development of frontier AI models through real-world expertise. The position provides global exposure, impactful work in a rapidly evolving field, and the chance to grow technical and communication skills in a collaborative environment.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!

Role: Technical Support Specialist (Remote) Location: Remote (Work from Anywhere) Payout: $30 - $70/hour<br>Role Overview:We are hiring for one of our clients, seeking a Support Engineer to work on a contractor basis. This role involves diagnosing, troubleshooting, and resolving complex technical issues related to cloud infrastructure and networking to help train next-generation AI systems. The work directly shapes how AI models learn, reason, and perform by providing high-quality, real-world input. This is a unique opportunity to contribute to the development of frontier AI models without requiring prior AI experience—your domain expertise in networking and cloud infrastructure is what matters.<br>Key Responsibilities:• Diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure and networking.• Utilize scripting skills to automate routine support tasks and improve incident response times.• Collaborate with customers and internal stakeholders to identify, document, and resolve technical challenges.• Leverage Jira to track issues, monitor progress, and ensure timely resolution of support tickets.• Analyze TCP/IP networking issues, providing expert guidance and remedial solutions.• Create, maintain, and improve technical documentation and best practice guidelines.• Deliver clear, empathetic, and professional communication to stakeholders.<br>Required Skills & Qualifications:• Proven experience in diagnosing and troubleshooting cloud infrastructure and networking issues.• Proficiency in scripting languages such as Python, Bash, or Power Shell to automate support tasks.• Experience using Jira for issue tracking, progress monitoring, and resolution management.• Strong understanding of TCP/IP networking protocols and troubleshooting methodologies.• Ability to create, maintain, and improve technical documentation and best practice guidelines.• Excellent communication skills with a focus on clear, empathetic, and professional interactions.• No prior experience in AI is required—domain expertise in networking and cloud infrastructure is sufficient.<br>More About the Opportunity:This role offers a unique opportunity to work with a global leader in the AI and technology industry, contributing to the development of frontier AI models through real-world expertise. The position provides global exposure, impactful work in a rapidly evolving field, and the chance to grow technical and communication skills in a collaborative environment.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!

Role: Technical Support Specialist (Remote) Location: Remote (Work from Anywhere) Payout: $30 - $70/hour<br>Role Overview:We are hiring for one of our clients, seeking a Support Engineer to work on a contractor basis. This role involves diagnosing, troubleshooting, and resolving complex technical issues related to cloud infrastructure and networking to help train next-generation AI systems. The work directly shapes how AI models learn, reason, and perform by providing high-quality, real-world input. This is a unique opportunity to contribute to the development of frontier AI models without requiring prior AI experience—your domain expertise in networking and cloud infrastructure is what matters.<br>Key Responsibilities:• Diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure and networking.• Utilize scripting skills to automate routine support tasks and improve incident response times.• Collaborate with customers and internal stakeholders to identify, document, and resolve technical challenges.• Leverage Jira to track issues, monitor progress, and ensure timely resolution of support tickets.• Analyze TCP/IP networking issues, providing expert guidance and remedial solutions.• Create, maintain, and improve technical documentation and best practice guidelines.• Deliver clear, empathetic, and professional communication to stakeholders.<br>Required Skills & Qualifications:• Proven experience in diagnosing and troubleshooting cloud infrastructure and networking issues.• Proficiency in scripting languages such as Python, Bash, or Power Shell to automate support tasks.• Experience using Jira for issue tracking, progress monitoring, and resolution management.• Strong understanding of TCP/IP networking protocols and troubleshooting methodologies.• Ability to create, maintain, and improve technical documentation and best practice guidelines.• Excellent communication skills with a focus on clear, empathetic, and professional interactions.• No prior experience in AI is required—domain expertise in networking and cloud infrastructure is sufficient.<br>More About the Opportunity:This role offers a unique opportunity to work with a global leader in the AI and technology industry, contributing to the development of frontier AI models through real-world expertise. The position provides global exposure, impactful work in a rapidly evolving field, and the chance to grow technical and communication skills in a collaborative environment.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!

Transguard Workforce Solutions is the UAE’s leading provider of unique and innovative HR solutions. With a decade of experience in the region and a team that possesses extensive knowledge of the market, we provide a fully integrated HR solution. We are currently recruiting a Technical Support Engineer (Reliability & Rotating Equipment) for our client based in Dubai for 12 Months Contract.<br>Job Summary:We are seeking a Technical Support Engineer to drive equipment reliability by tracking asset failures, identifying recurring issues and implementing corrective actions. The role focuses on improving plant performance through MTBF/MTTR monitoring, root cause analysis, and supporting maintenance activities for rotating equipment.<br>Job Responsibilities:1. Reliability & Performance Management Review corrective and breakdown work orders to identify repetitive failures and dominant failure modes Track and analyze MTBF, MTTR, and MTTF for critical assets Generate reliability reports and highlight performance improvement opportunities Identify and manage “bad actors” and ensure follow-up on corrective actions2. Root Cause Analysis (RCA) Conduct RCA for major and recurring failures Collaborate with cross-functional teams to determine root causes Ensure implementation and closure of corrective and preventive actions3. Rotating Equipment Maintenance Support preventive and corrective maintenance of pumps, compressors, turbines, and fans Perform vibration monitoring and analysis Assist with laser alignment and mechanical seal refurbishment4. Troubleshooting & Overhauling Troubleshoot operational issues in rotating equipment Support equipment overhauling and inspection activities Conduct bearing inspections and mechanical seal failure analysis5. Spares & Asset Management Define and optimize spare parts inventory (min/max levels) based on usage and lead times Review and maintain equipment BOMs and critical spare lists Identify surplus, missing, or obsolete inventory Interpret engineering drawings to identify and link spares with equipment6. Engineering Documentation Work with and interpret technical drawings including:P&IDs, PFDsGeneral Arrangement (GA) drawings Mechanical seal and cross-sectional drawings Isometric drawings<br>Job Requirements:Bachelor’s Degree or Diploma in Mechanical Engineering5+ years of experience in reliability and maintenance of rotating equipment Experience in oil & gas, petrochemical, or heavy industry preferred Certifications such as CMRP or CRE are an advantage Reliability engineering & failure analysis Vibration analysis & condition monitoring Strong troubleshooting skills Knowledge of rotating equipment maintenance

<section><p class="heading jdMain">الوصف الوظيفي</p><p class="heading">الأدوار والمسؤوليات</p><div class="paragraph"><p>نحن نبحث عن محترف نشط ومتمرس *مسؤول نظام تكنولوجيا المعلومات ودعم فني* لإدارة بنية الشبكة المحلية لدينا، والإشراف على إدارة النطاق، وتقديم دعم فني موثوق لفريقنا. سيكون المرشح المثالي مسؤولاً عن إعداد وصيانة خادمنا المحلي (خادم محلي على الأرض)، وضمان أمان البيانات، واستكشاف الأعطال الفنية اليومية للحفاظ على تشغيل الأعمال بسلاسة. ## المسؤوليات والواجبات الرئيسية ### 1. إدارة الخادم والشبكة * *إعداد وصيانة الخادم المحلي:* تصميم وتكوين وصيانة خادم الشركة المحلي (On-Premises)، لضمان توفر عالي وأداء وإدارة تخزين البيانات. * *إدارة النطاق والهويات:* إدارة النطاق الخاص بالشركة، Active Directory (AD) أو Azure AD، حسابات المستخدمين، الأذونات، وسياسات المجموعات. * *البنية التحتية للشبكة:* إعداد وإدارة مكونات الشبكة المحلية بما في ذلك أجهزة التوجيه والمفاتيح والجدران النارية ونقاط الوصول Wi-Fi وشبكات VPN للوصول الآمن عن بُعد. * *النسخ الاحتياطي والتعافي:* تنفيذ ومراقبة جداول النسخ الاحتياطي المنتظمة وخطط التعافي من الكوارث للخادم المحلي والبيانات الحيوية. ### 2. دعم الفريق الفني (Helpdesk) * *دعم المستخدم النهائي:* تقديم المساعدة الفنية الفورية وحل المشكلات لأعضاء الفريق فيما يتعلق بالأجهزة والبرامج وأنظمة التشغيل (Windows/Mac) واتصال الشبكة. * *نشر أجهزة العمل:* إعداد وتكوين ونشر أجهزة الكمبيوتر المحمولة وأجهزة الكمبيوتر المكتبية والأجهزة المحيطة (الطابعات والماسحات) للموظفين الجدد والقائمين. * *إدارة البرامج:* تثبيت وتحديث وترخيص البرامج الحيوية للشركة وبريد العملاء وأدوات التعاون. ### 3. أمان وصيانة تكنولوجيا المعلومات * *أمان النظام:* تطبيق حلول مكافحة الفيروسات، قواعد الجدار الناري، وتحديثات الأمان لحماية الخادم المحلي ونقاط النهاية من التهديدات السيبرانية. * *صيانة الأجهزة:* إجراء فحوصات وترقيات دورية للأجهزة لتجنب تعطل النظام. * *إدارة أصول تكنولوجيا المعلومات:* الحفاظ على جرد دقيق لكافة أجهزة تكنولوجيا المعلومات، تراخيص البرمجيات، وبيانات الاعتماد. ## متطلبات الوظيفة والمؤهلات * *التعليم:* درجة البكالوريوس في علوم الحاسوب، تكنولوجيا المعلومات، هندسة الحاسوب أو مجال ذو صلة. * *الخبرة:* 4–6 سنوات من الخبرة في دعم تكنولوجيا المعلومات، إدارة الشبكات، أو إدارة الأنظمة. * *المهارات التقنية:* * خبرة قوية بأنظمة تشغيل الخادم (Windows Server 2019/2022 أو Linux). * فهم صلب لـ *Active Directory، DNS، DHCP، وإدارة النطاق*. * خبرة عملية في إعداد وتكوين *الخوادم المحلية (NAS، SAN، أو تكوينات RAID)*. * معرفة جيدة ببروتوكولات الشبكة، الجدران النارية، والتوجيه. * *الشهادات (مفضلة ولكن غير إلزامية):* CCNA، CompTIA Network+/Security+، MCSA، أو Microsoft 365 Certified. * *السمات الشخصية:* مهارات حل المشكلات بشكل ممتازة، مهارات تواصل قوية، صبر عند التعامل مع الموظفين غير الفنيين، والقدرة على تنظيم الأولويات.</p></div></section><section><p class="heading">المرشح المثالي</p><p class="paragraph"></p><p>### 3. أمان وصيانة تكنولوجيا المعلومات * *أمان النظام:* تطبيق حلول مكافحة الفيروسات، قواعد الجدار الناري، وتحديثات الأمان لحماية الخادم المحلي ونقاط النهاية من التهديدات السيبرانية. * *صيانة الأجهزة:* إجراء فحوصات وترقيات دورية للأجهزة لتجنب تعطل النظام. * *إدارة أصول تكنولوجيا المعلومات:* الحفاظ على جرد دقيق لكافة أجهزة تكنولوجيا المعلومات، تراخيص البرمجيات، وبيانات الاعتماد. ## متطلبات الوظيفة والمؤهلات * *التعليم:* درجة البكالوريوس في علوم الحاسوب، تكنولوجيا المعلومات، هندسة الحاسوب، أو مجال ذو صلة. * *الخبرة:* 4–6 سنوات من الخبرة في دعم تكنولوجيا المعلومات، إدارة الشبكات، أو إدارة الأنظمة. * *المهارات التقنية:* * خبرة قوية بأنظمة تشغيل الخادم (Windows Server 2019/2022 أو Linux). * فهم صلب لـ *Active Directory، DNS، DHCP، وإدارة النطاق*. * خبرة عملية في إعداد وتكوين *الخوادم المحلية (NAS، SAN، أو تكوينات RAID)*. * معرفة جيدة ببروتوكولات الشبكة، الجدران النارية، والتوجيه. * *الشهادات (مفضلة ولكن غير إلزامية):* CCNA، CompTIA Network+/Security+، MCSA، أو Microsoft 365 Certified. * *السمات الشخصية:* مهارات حل المشكلات بشكل ممتازة، مهارات تواصل قوية، صبر عند التعامل مع الموظفين غير الفنيين، والقدرة على تنظيم الأولويات.</p><p></p></section>

The toughest tickets do not require another person following a script. They require someone capable of stepping into unclear situations, misconfigured systems, conflicting evidence, upset customers, and AI-produced false leads—then determining what is genuinely broken. This position is designed for the support engineer drawn to the unresolved problem: reproducing the error, examining logs, tracking API behavior, analyzing JSON payloads, distinguishing a 401 from a 404 from a 429, and leveraging AI rigorously without accepting its output uncritically.<br><br>Most support organizations continue to rely on ticket queues, templated responses, hand-offs, and documented issue repositories. We are constructing a different model. Standard support is progressively managed by AI and L1 processes, meaning human expertise is allocated to the hardest challenges. AI is not replacing you in this role. It is the instrument you control, validate, test, and confirm.<br><br>This position is not about copying AI-generated replies, making rapid guesses, awaiting direction, or escalating the instant an issue becomes unfamiliar. It is not suited for someone who masters one product and stalls when the following ticket involves a different technology. It is about delivering the correct answer in the minimum number of customer interactions the situation permits: reproducing before proposing solutions, investigating across tickets, Slack threads, knowledge bases, logs, configurations, and actual artifacts before escalating, and composing customer communications clear enough to defuse tension. The technical foundation is assumed: REST APIs, JSON, HTTP status codes, command line, and logs. That establishes your baseline. Sound judgment amid uncertainty is what makes you effective.<br><br>In this position, your responsibility is to retain ownership of the issue until resolution or clean escalation, with diagnostic logic valuable enough for the subsequent agent and the next AI process. You will find this role rewarding if the ticket that defies logic is the one you prefer. You will find it unsuitable if you require a single product, a single playbook, and external assistance to proceed. If that type of challenge energizes you, please apply.<br><br>What You Will Be Doing<br><br>AI-Augmented Customer Resolutions: Unclear, escalated tickets resolved through deep, direct troubleshooting combined with AI that you guide, anchor in verified documentation, and validate.<br><br>What You Won’t Be Doing<br><br>Spending two full months on onboarding; you will be required to learn multiple products within the first month (we recognize this is demanding) Depending on your managers for assistance; if you are not skilled at removing your own blockers, you will probably find this role difficult<br><br>Technical Support Engineer Key Responsibilities<br><br>Combine technical human judgment and AI tools to provide superior customer support, concentrating on complicated issues that AI cannot yet independently resolve<br><br>Basic Requirements<br><br>2+ years in a technical, hands-on position such as technical support, customer support engineering, software engineering, QA, or sysadmin/Dev Ops. The job title does not need to include "support."Comfortable constructing and reading REST API calls and JSON, understanding HTTP status codes (such as 401 vs 404 and 429 vs 403), and operating in a command line (CLI) and logs. Practical experience applying generative AI tools (such as Chat GPT or Claude) in your regular technical work. Professional fluency in English, both written and spoken. Able to work full-time from 1:00 PM – 10:00 PM UTC (8:00 AM – 5:00 PM US Eastern)<br><br>Nice-to-have Requirements<br><br>Experience supporting technical or business customers on enterprise software or B2B Saa S, not only internal IT. API troubleshooting using tools like Postman or curl. A history of troubleshooting across multiple unrelated products or technology stacks, not just one. Developer-level depth: you can read code or trace an API call when the situation requires it.<br><br>About Trilogy<br><br>Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, innovating new technology, and incubating new businesses.<br><br>Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack.<br><br>Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career in leaps and bounds.<br><br>There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!<br><br>Working with us<br><br>This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.<br><br>Crossover Job Code: LJ-3330-AE-COUNTRY-Technical Suppo.001<br><br>Skills: Troubleshooting, Technical Support, Networking, Windows, Windows Server, Internet Protocol Suite (TCP/IP), Computer Hardware, Operating Systems, Servers