وظائف مندوب توصيل طرود - دبي الإمارات

Role: Business Development Contractor - Discovery Call Generation<br><br>Regions: Middle East<br><br> East Asia Africa Engagement: Independent contractor 6-month initial term remote performance-based<br><br>About Boolanga<br><br>Boolanga runs the complete workforce-equipping ecosystem for large distributed and uniformed workforces: design, procurement, logistics, quality, customer service and software under a capital-backed replenishment model that cuts client lead times from months to weeks and removes headcount they'd otherwise carry. We equip frontline teams for major operators across delivery, retail, QSR and beyond, and we're expanding across MEA and East Asia.<br><br>The role<br><br>Source target accounts, reach the right decision-maker, qualify, and land a discovery call. You attend the call; Boolanga leads it. On its conclusion, you hand the account over in full. No follow-up, no proposals, no negotiation, no delivery. You open doors - we close them.<br><br>What You'll Do<br><br>Identify accounts fitting the target profile: large distributed or uniformed frontline workforces at scale (retail, QSR, facilities, industrial, hospitality, logistics). Register each account for approval before contacting it. Run your own outbound: email, Linked In, phone, events - using the Boolanga-issued outreach address. Reach a named operations or procurement decision-maker (not HR, not marketing). Qualify against fit and scale, book the meeting, and attend the discovery call with Boolanga.<br><br>How You're Paid<br><br>€50 for every qualified discovery call held - paid monthly on delivery, against invoice. This is your base earning; it's not contingent on the deal closing.€80 per confirmed opportunity (prospect agrees a second call and shares data).1% of gross margin on any deal that closes from your account.<br><br>No cap on any of it. The more qualified calls you land, the more you earn and every closed deal keeps paying.<br><br>You're a fit if<br><br>You have 2+ years in B2B sales or business development and have personally booked senior-level meetings from outbound. You know how to reach and qualify operations or procurement buyers. You have working experience in at least one of: Middle East, East Asia, Africa. You work independently on your own list, your own method and are comfortable as a contractor.<br><br>Not a fit if<br><br>You've only ever worked inbound or led someone handed you. You need a fixed salary or employee status. You expect Boolanga to supply a target list (you source your own accounts).<br><br>What Boolanga Provides<br><br>Outreach address on a dedicated sending subdomain<br><br> positioning, value proposition, target profile and objection-handling material CRM access for your registered accounts a Boolanga lead on every discovery call.

Role Description As a Supply Planning Assistant, you will support supply planning activities to ensure products and materials are available in line with demand, inventory targets, and business requirements. You will assist with supply schedules, replenishment planning, inventory monitoring, and coordination with procurement, suppliers, warehouse, logistics, and operations teams. Key responsibilities include:Assist with daily and periodic supply planning and replenishment activities. Monitor inventory levels, demand requirements, open orders, and supply availability. Support the preparation and maintenance of supply plans, replenishment schedules, and purchase requirements. Analyze inventory and supply data to identify potential shortages, excess stock, supply gaps, and delivery risks. Coordinate with procurement and suppliers regarding order quantities, availability, lead times, and delivery schedules. Work closely with warehouse and logistics teams to monitor inbound shipments, stock movements, and expected receipts. Maintain accurate supply, inventory, product, supplier, and planning data in relevant systems. Assist with purchase order planning and follow-up based on inventory requirements and supply plans. Monitor planned versus actual supply and highlight significant variances or potential risks. Support inventory allocation, replenishment, stock transfers, and other supply-related activities where required. Prepare supply planning reports, inventory summaries, order tracking reports, and operational updates. Assist with investigating supply delays, shortages, order discrepancies, and other planning issues. Support cross-functional planning activities with procurement, inventory, sales, merchandising, logistics, and operations teams. Contribute to improvements in supply planning accuracy, inventory efficiency, and planning processes. Perform other analytical, administrative, and operational duties related to supply planning as required. Qualifications Diploma or Bachelor’s degree in Supply Chain Management, Logistics, Operations Management, Business Administration, Procurement, or a related discipline. Good understanding of supply planning, inventory management, procurement, replenishment, and logistics processes. Strong analytical and numerical skills with excellent attention to detail. Proficiency in Microsoft Excel, Word, and Power Point. Ability to analyze inventory, supply, order, and demand data effectively. Strong organizational, coordination, and time-management skills. Good problem-solving and follow-up abilities. Strong written and verbal communication skills. Ability to manage multiple planning activities, priorities, and deadlines. Ability to work effectively with procurement, suppliers, warehouse, logistics, inventory, and operations teams. Familiarity with ERP, supply planning, inventory management, or Material Requirements Planning (MRP) systems is an advantage. Proactive approach to identifying supply risks, shortages, and operational issues. Strong attention to data accuracy and process compliance. Ability to work systematically and maintain reliable planning records. Flexible and adaptable to changing supply, demand, and business requirements. Willingness to learn new planning tools, systems, and supply chain processes.

<p>A customer-focused business environment in Dubai offers a capable Call Center Team Leader the opportunity to guide customer service representatives, monitor daily call activities, and help maintain consistent service quality and team performance.</p> <p>Key Responsibilities<br /> Lead and coordinate daily call center agent activities.<br /> Allocate tasks, call queues, and work schedules among team members.<br /> Monitor inbound and outbound calls to maintain service standards.<br /> Support agents in handling difficult customer inquiries and escalations.<br /> Track team performance, attendance, productivity, and service targets.<br /> Review call quality and provide constructive feedback to team members.<br /> Conduct team briefings and communicate daily priorities.<br /> Assist new employees with orientation and basic process training.<br /> Prepare daily and weekly performance reports for management.<br /> Maintain accurate records of customer interactions and escalated cases.<br /> Coordinate with other departments to resolve customer-related issues.<br /> Identify recurring problems and suggest improvements to call-handling procedures.<br /> Ensure agents follow company policies, scripts, quality standards, and customer-service procedures.<br /> Encourage teamwork and maintain a professional working environment.<br /> Requirements<br /> Diploma or Bachelor&#8217;s degree in Business Administration, Customer Service, Management, or a related field is preferred.<br /> Previous experience in call center, customer service, BPO, or contact center operations is an advantage.<br /> Team leadership or supervisory experience is preferred.<br /> Freshers with relevant qualifications and strong communication or leadership skills may also apply.<br /> Good English communication and interpersonal skills.<br /> Confident in handling customer complaints and escalations.<br /> Basic knowledge of CRM, call-center systems, and MS Office.<br /> Strong organizational, monitoring, and problem-solving abilities.<br /> Ability to work with performance targets and deadlines.<br /> Professional, responsible, and team-oriented approach.<br /> Willingness to work flexible shifts when required.<br /> UAE/GCC experience is an advantage but not mandatory.</p> <p>Qualified applicants may share their updated CV to Email: hr.reeva@proton.me</p>

<p>A customer-focused business environment in Dubai offers a capable Call Center Team Leader the opportunity to guide customer service representatives, monitor daily call activities, and help maintain consistent service quality and team performance.</p> <p>Key Responsibilities<br /> Lead and coordinate daily call center agent activities.<br /> Allocate tasks, call queues, and work schedules among team members.<br /> Monitor inbound and outbound calls to maintain service standards.<br /> Support agents in handling difficult customer inquiries and escalations.<br /> Track team performance, attendance, productivity, and service targets.<br /> Review call quality and provide constructive feedback to team members.<br /> Conduct team briefings and communicate daily priorities.<br /> Assist new employees with orientation and basic process training.<br /> Prepare daily and weekly performance reports for management.<br /> Maintain accurate records of customer interactions and escalated cases.<br /> Coordinate with other departments to resolve customer-related issues.<br /> Identify recurring problems and suggest improvements to call-handling procedures.<br /> Ensure agents follow company policies, scripts, quality standards, and customer-service procedures.<br /> Encourage teamwork and maintain a professional working environment.<br /> Requirements<br /> Diploma or Bachelor&#8217;s degree in Business Administration, Customer Service, Management, or a related field is preferred.<br /> Previous experience in call center, customer service, BPO, or contact center operations is an advantage.<br /> Team leadership or supervisory experience is preferred.<br /> Freshers with relevant qualifications and strong communication or leadership skills may also apply.<br /> Good English communication and interpersonal skills.<br /> Confident in handling customer complaints and escalations.<br /> Basic knowledge of CRM, call-center systems, and MS Office.<br /> Strong organizational, monitoring, and problem-solving abilities.<br /> Ability to work with performance targets and deadlines.<br /> Professional, responsible, and team-oriented approach.<br /> Willingness to work flexible shifts when required.<br /> UAE/GCC experience is an advantage but not mandatory.</p> <p>Qualified applicants may share their updated CV to Email: hr.reeva@proton.me</p>

<p>A customer-focused business environment in Dubai offers a capable Call Center Team Leader the opportunity to guide customer service representatives, monitor daily call activities, and help maintain consistent service quality and team performance.</p> <p>Key Responsibilities<br /> Lead and coordinate daily call center agent activities.<br /> Allocate tasks, call queues, and work schedules among team members.<br /> Monitor inbound and outbound calls to maintain service standards.<br /> Support agents in handling difficult customer inquiries and escalations.<br /> Track team performance, attendance, productivity, and service targets.<br /> Review call quality and provide constructive feedback to team members.<br /> Conduct team briefings and communicate daily priorities.<br /> Assist new employees with orientation and basic process training.<br /> Prepare daily and weekly performance reports for management.<br /> Maintain accurate records of customer interactions and escalated cases.<br /> Coordinate with other departments to resolve customer-related issues.<br /> Identify recurring problems and suggest improvements to call-handling procedures.<br /> Ensure agents follow company policies, scripts, quality standards, and customer-service procedures.<br /> Encourage teamwork and maintain a professional working environment.<br /> Requirements<br /> Diploma or Bachelor&#8217;s degree in Business Administration, Customer Service, Management, or a related field is preferred.<br /> Previous experience in call center, customer service, BPO, or contact center operations is an advantage.<br /> Team leadership or supervisory experience is preferred.<br /> Freshers with relevant qualifications and strong communication or leadership skills may also apply.<br /> Good English communication and interpersonal skills.<br /> Confident in handling customer complaints and escalations.<br /> Basic knowledge of CRM, call-center systems, and MS Office.<br /> Strong organizational, monitoring, and problem-solving abilities.<br /> Ability to work with performance targets and deadlines.<br /> Professional, responsible, and team-oriented approach.<br /> Willingness to work flexible shifts when required.<br /> UAE/GCC experience is an advantage but not mandatory.</p> <p>Qualified applicants may share their updated CV to Email: hrjaden06@gmail.com</p>

<p>A customer-focused business environment in Dubai offers a capable Call Center Team Leader the opportunity to guide customer service representatives, monitor daily call activities, and help maintain consistent service quality and team performance.</p> <p>Key Responsibilities<br /> Lead and coordinate daily call center agent activities.<br /> Allocate tasks, call queues, and work schedules among team members.<br /> Monitor inbound and outbound calls to maintain service standards.<br /> Support agents in handling difficult customer inquiries and escalations.<br /> Track team performance, attendance, productivity, and service targets.<br /> Review call quality and provide constructive feedback to team members.<br /> Conduct team briefings and communicate daily priorities.<br /> Assist new employees with orientation and basic process training.<br /> Prepare daily and weekly performance reports for management.<br /> Maintain accurate records of customer interactions and escalated cases.<br /> Coordinate with other departments to resolve customer-related issues.<br /> Identify recurring problems and suggest improvements to call-handling procedures.<br /> Ensure agents follow company policies, scripts, quality standards, and customer-service procedures.<br /> Encourage teamwork and maintain a professional working environment.<br /> Requirements<br /> Diploma or Bachelor&#8217;s degree in Business Administration, Customer Service, Management, or a related field is preferred.<br /> Previous experience in call center, customer service, BPO, or contact center operations is an advantage.<br /> Team leadership or supervisory experience is preferred.<br /> Freshers with relevant qualifications and strong communication or leadership skills may also apply.<br /> Good English communication and interpersonal skills.<br /> Confident in handling customer complaints and escalations.<br /> Basic knowledge of CRM, call-center systems, and MS Office.<br /> Strong organizational, monitoring, and problem-solving abilities.<br /> Ability to work with performance targets and deadlines.<br /> Professional, responsible, and team-oriented approach.<br /> Willingness to work flexible shifts when required.<br /> UAE/GCC experience is an advantage but not mandatory.</p> <p>Qualified applicants may share their updated CV to Email: hrjaden06@gmail.com</p>

<ul><li><p>Manage daily sales operations within the assigned territory and achieve <strong>sales, volume and distribution targets</strong>.</p></li><li><p>Lead, coach and motivate Sales Representatives to maximize productivity and target achievement.</p></li><li><p>Set individual sales targets and monitor performance against agreed KPIs.</p></li><li><p>Plan, optimize and monitor <strong>sales routes, customer coverage and territory allocation</strong>.</p></li><li><p>Ensure effective execution of the sales team route plan and make adjustments based on business requirements.</p></li><li><p>Maintain and develop relationships with existing and new customers, ensuring high levels of customer service.</p></li><li><p>Monitor <strong>customer aging, collections and company assets</strong>, including follow-up for asset recovery from inactive customers.</p></li><li><p>Analyze market trends and competitor activities and provide actionable feedback and recommendations to the Sales Manager.</p></li><li><p>Monitor daily, weekly and monthly performance covering <strong>sales, distribution, route adherence, attendance, aging and assets</strong>.</p></li><li><p>Manage team attendance, schedules and field activities and provide regular feedback to management.</p></li><li><p>Address customer and sales-team issues and escalate critical matters to the Sales Manager.</p></li><li><p>Ensure timely delivery and service to customers.</p></li><li><p>Optimize sales operations to improve efficiency, productivity and cost effectiveness.</p></li><li><p>Ensure team compliance with company policies, procedures, driving standards and code of conduct.</p></li><li><p>Drive achievement of revenue, market share and volume targets in line with department objectives.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor’s degree in any discipline; Master’s degree is an advantage.</p></li><li><p>Minimum 5 years of FMCG sales experience, with at least 2 years in a supervisory/team-lead role.</p></li><li><p>Open to candidates from any FMCG sector — Beverages, Food, Consumer Goods, Personal Care, Retail, etc.</p></li><li><p>Strong experience in field sales, distribution, route planning and territory management.</p></li><li><p>Proven ability to manage and motivate a team of Sales Representatives.</p></li><li><p>Experience in achieving sales targets, distribution, market share and collections.</p></li><li><p>Good understanding of customer management, sales reporting and market/competitor analysis.</p></li><li><p>Proficiency in POS systems and Microsoft Office; SAP, Advanced Excel and PowerPoint are an advantage.</p></li><li><p>Strong communication, presentation, negotiation and leadership skills.</p></li><li><p>UAE Driving License is required.</p></li><li><p>Creative, proactive, confident and commercially driven.</p></li></ul>

<ul><li><p>Manage and oversee warranty operations in line with BYD and company policies and procedures.</p></li><li><p>Process warranty claims accurately and within required timelines to maximize claim acceptance and revenue recovery.</p></li><li><p>Provide technical and operational guidance to the warranty team on warranty-related matters.</p></li><li><p>Monitor warranty performance, identify improvement opportunities, and support the achievement of departmental targets.</p></li><li><p>Prepare and analyze daily, weekly, and monthly warranty performance reports and KPIs.</p></li><li><p>Support and participate in warranty audits, ensuring compliance with OEM and internal requirements.</p></li><li><p>Reconcile warranty accounts, credit notes, and remittances in accordance with financial guidelines.</p></li><li><p>Collaborate with Aftersales, Parts, Technical, Finance, and OEM stakeholders to resolve warranty-related issues efficiently.</p></li><li><p>Conduct on-the-job training and provide support to Warranty staff and Service Advisors.</p></li><li><p>Support visiting OEM representatives and maintain excellent working relationships with manufacturer partners.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Strong understanding of automotive warranty processes and OEM warranty standards.</p></li><li><p>Experience managing warranty claims, submissions, reconciliations, and audits.</p></li><li><p>Excellent analytical and reporting skills.</p></li><li><p>Strong attention to detail and accuracy.</p></li><li><p>Ability to identify and resolve warranty-related issues effectively.</p></li><li><p>Good communication and stakeholder management skills.</p></li><li><p>Ability to prioritize workload and meet deadlines.</p></li><li><p>Strong organizational and time management capabilities.</p></li><li><p>Proficiency in Microsoft Office applications, particularly Excel.</p></li><li><p>Ability to coach, mentor, and support team members.</p></li></ul><br><p><strong>What equips you for the role:</strong></p><ul><li><p>Diploma or Degree in Mechanical Engineering, Automotive Engineering, or a related field.</p></li><li><p>Minimum 5 years of automotive distributor experience.</p></li><li><p>Minimum 3 years of experience as a Warranty Administrator.</p></li><li><p>Strong knowledge of automotive warranty processes and OEM claim procedures.</p></li><li><p>Hands-on experience with SAP IS-Auto and/or SAP S/4HANA is mandatory.</p></li><li><p>Experience working with OEM DMS and warranty systems.</p></li><li><p>Strong Microsoft Office proficiency.</p></li><li><p>Excellent communication and presentation skills.</p></li><li><p>High levels of integrity, professionalism, and accountability.</p></li><li><p>Strong analytical, organizational, and problem-solving skills.</p></li><li><p>Ability to work collaboratively within a fast-paced aftersales environment.</p></li></ul>

<p>To support the effective delivery, operation, and maintenance of all hard services within the assigned facilities portfolio. The Executive - Hard Services is responsible for coordinating maintenance activities, monitoring contractor performance, ensuring statutory compliance, supporting preventive maintenance programs, and maintaining optimal functioning of MEP systems to achieve high service quality and client satisfaction.</p><br><p><strong>Key Responsibilities:</strong></p><br><p>Operations & Maintenance</p><ul><li><p>Coordinate and monitor daily hard services operations, including HVAC, Electrical, Plumbing, Fire Fighting, Fire Alarm, BMS, ELV, and Mechanical systems.</p></li><li><p>Ensure timely completion of preventive and corrective maintenance activities in accordance with approved schedules and SLAs.</p></li><li><p>Conduct regular inspections of facilities and assets to identify maintenance requirements and operational issues.</p></li><li><p>Monitor asset performance and initiate corrective actions to maximize equipment reliability and uptime.</p></li><li><p>Follow up on work orders and ensure closure within agreed service levels.</p></li></ul><br><p>Vendor & Contractor Management</p><ul><li><p>Coordinate with service providers and subcontractors for maintenance activities.</p></li><li><p>Monitor contractor performance against contractual KPIs and SLAs.</p></li><li><p>Verify completion of works and maintain relevant records and documentation.</p></li><li><p>Escalate vendor performance issues to management and recommend corrective actions.</p></li></ul><br><p>Compliance & Safety</p><ul><li><p>Ensure compliance with local regulations, statutory requirements, and company policies.</p></li><li><p>Support implementation of Health, Safety, Environment, and Quality (HSEQ) standards.</p></li><li><p>Participate in safety inspections, audits, and risk assessments.</p></li><li><p>Monitor validity of statutory certifications and maintenance records.</p></li><li><p>Ensure safe work practices are followed by employees and contractors.</p></li></ul><br><p>Client & Stakeholder Management</p><ul><li><p>Respond promptly to client requests and facility-related concerns.</p></li><li><p>Coordinate with tenants, occupants, and client representatives regarding maintenance activities.</p></li><li><p>Support achievement of client satisfaction and service excellence objectives.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Education</p><ul><li><p>Bachelor's Degree or Diploma in Mechanical Engineering, Electrical Engineering, Facilities Management, or related discipline.</p></li></ul><p>Experience</p><ul><li><p>3-5 years of experience in Facilities Management, Building Maintenance, or Hard Services operations.</p></li><li><p>Experience managing MEP systems in commercial, residential, hospitality, healthcare, or mixed-use facilities.</p></li><li><p>GCC/UAE Facilities Management experience preferred.</p></li></ul>

<p>Job description: CDM SMITH is hiring for a Structural Inspector with at least 7 years of experience in roads, bridges, highways, and infrastructure projects. The role involves supervising and inspecting structural works to ensure compliance with project specifications, international standards, and client requirements. Key Responsibilities • Conduct daily site inspections of bridges, culverts, tunnels, foundations, and highway structures. • Ensure construction activities comply with approved drawings, specifications, and QA/QC standards. • Review material submissions, reinforcement details, and shop drawings. • Coordinate with contractors, consultants, and client representatives for technical clarifications. • Maintain inspection records, NCRs, and daily reports. • Monitor contractor performance against HSE and safety protocols. • Support handover documentation and final inspections. Why Join Us • Work with a leading engineering consulting and supervision team. • Be part of iconic infrastructure and highway development projects. • Grow professionally in a collaborative environment.</p><p>• Mandatory experience in infrastructure projects (roads, utility, highways) . • Knowledge of UAE local regulations (RTA, ADM, DMT). • Strong problem-solving and site coordination abilities. • Ability to work in a fast-paced, multi-disciplinary environment. Mandatory Requirements • Bachelor’s Degree/Diploma in Civil Engineering. • Minimum 7 years of experience in structural inspection of roads, bridges, and infrastructure projects. • Strong knowledge of international standards (AASHTO, ACI, BS, EN, ASTM). • Prior experience with engineering consulting firms or construction supervision. • Proficiency in reading complex structural drawings and specifications. • Strong reporting and communication skills. • Immediate availability or short notice preferred. Preferred Skills • Experience in government or municipal infrastructure projects. • Knowledge of UAE local regulations (RTA, ADM, DMT). • Strong problem-solving and site coordination abilities. • Ability to work in a fast-paced, multi-disciplinary environment.</p>

<p>Job description: CDM SMITH is hiring for a Structural Inspector with at least 7 years of experience in roads, bridges, highways, and infrastructure projects. The role involves supervising and inspecting structural works to ensure compliance with project specifications, international standards, and client requirements. Key Responsibilities • Conduct daily site inspections of bridges, culverts, tunnels, foundations, and highway structures. • Ensure construction activities comply with approved drawings, specifications, and QA/QC standards. • Review material submissions, reinforcement details, and shop drawings. • Coordinate with contractors, consultants, and client representatives for technical clarifications. • Maintain inspection records, NCRs, and daily reports. • Monitor contractor performance against HSE and safety protocols. • Support handover documentation and final inspections. Why Join Us • Work with a leading engineering consulting and supervision team. • Be part of iconic infrastructure and highway development projects. • Grow professionally in a collaborative environment.</p><p>• Mandatory experience in infrastructure projects (roads, utility, highways) . • Knowledge of UAE local regulations (RTA, ADM, DMT). • Strong problem-solving and site coordination abilities. • Ability to work in a fast-paced, multi-disciplinary environment. Mandatory Requirements • Bachelor’s Degree/Diploma in Civil Engineering. • Minimum 7 years of experience in structural inspection of roads, bridges, and infrastructure projects. • Strong knowledge of international standards (AASHTO, ACI, BS, EN, ASTM). • Prior experience with engineering consulting firms or construction supervision. • Proficiency in reading complex structural drawings and specifications. • Strong reporting and communication skills. • Immediate availability or short notice preferred. Preferred Skills • Experience in government or municipal infrastructure projects. • Knowledge of UAE local regulations (RTA, ADM, DMT). • Strong problem-solving and site coordination abilities. • Ability to work in a fast-paced, multi-disciplinary environment.</p>

Job Description<br><br>The Executive Chef at Waldorf Astoria Dubai International Financial Centre, a Forbes 5-Star luxury hotel, is responsible of the hotel’s culinary strategy and daily kitchen operations, ensuring exceptional menu quality, consistency, and guest experiences across all dining venues. This role will develop a high-performing team, drive efficiency and profitability, maintain the highest brand and hygiene standards, and position the hotel’s restaurants and bars as preferred luxury destinations within the market.<br><br>Responsibilities<br><br>What will I be doing?<br><br>Responsibilities<br><br>An Executive Chef at Waldorf Astoria Dubai International Financial Centre will be responsible for performing the following tasks to the highest standards:<br><br>Commercial<br><br> Develop the Culinary and Stewarding business plan, considering market strategy, financial targets and business volumes, as well as customer and team member experience. Manage the Culinary and Stewarding budget and forecast to support achievement of the hotel’s commercial goals. Review departmental results - including sales, food costs, profit margins, wastage, breakage, guest satisfaction - and take action with the Culinary and Stewarding management team to improve performance.<br><br>Excellent Food<br><br> Partner with the F&D Operations team to create attractive F&D concepts, menus, products and promotions that drive revenue and profit. Deliver delicious, high quality, well-presented food to meet guests’ needs - and Instagram feeds! Support Hilton’s sustainability goals through local sourcing strategies, use of seasonal produce, minimizing food waste, recycling, and efficient energy and water consumption.<br><br>Exceptional Guest Experiences<br><br> Ensure the Culinary team prepare, present and deliver dishes on time, with pride and precision, to create exceptional guest experiences. Make sure that food allergies and dietary requirements are treated with absolute seriousness and that all chefs are trained on correct food handling. Review and act on guest feedback, taking prompt action to resolve guest complaints and improve guest loyalty. Collaborate with F&D Operations to enhance the hotel’s image through online reputation management for F&D, driving positive reviews on key platforms and websites.<br><br>Great Working Environment<br><br> Lead, develop and inspire the Culinary and Stewarding teams, creating an inclusive environment where all Team Members can thrive and achieve their professional goals. Practice great people management, from recruitment to training to succession planning and recognition. Develop an efficient Culinary and Stewarding workforce plan to identify current and future needs based on forecast business volumes, budgets and HR guidelines. Communicate well and often, building great relationships with key stakeholders.<br><br>Day-To-Day Essentials<br><br> Make sure Culinary and Stewarding operations strictly comply with all regulations (including health, safety and hygiene, food safety certification, daily kitchen records and labelling) and that potentially hazardous situations are identified, reported and corrected. Work with the Purchasing team to identify and select suppliers and create efficient purchasing processes. Put controls in place to maintain high quality of produce and equipment. Work with the Finance team to set the minimum and maximum stocks of all food, material and equipment. Make sure FFE, kitchen upkeep and inventories are maintained. Keep up to date with what is happening in F&D – current and future trends, markets, ingredients, competitors and suppliers – to drive innovation.<br><br>Qualifications<br><br>What are we looking for?<br><br>Skills<br><br>An Executive Chef at Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<br><br> Current/Previous experience as Executive Chef Solid experience with luxury hotel brands Commercial focus, with a demonstrated ability to deliver exceptional business performance and results Inspirational leadership and people management skills, with experience in leading, developing and motivating a large team and working effectively with other departments Excellent verbal and written communication skills, able to deliver a compelling message for the right audience, from team briefings to commercial business presentations to representing the hotel publicly Guest focus, experienced in implementing and maintaining the highest standards of food production, quality and hygiene to deliver memorable guest experiences Effective relationship management skills to build and maintain good working relationships with key stakeholders, internally and externally, including suppliers Creativity, strategic thinking, and strong problem-solving skills, with the ability to work effectively in a fast-paced environment while remaining composed, adaptable, and focused when managing competing priorities Fluency in English Experience or strong understanding of social media management Proficiency in F&D systems Competence in Microsoft Office applications (e.g., Word, Excel, Power Point)<br><br>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<br><br> Experience working with Forbes Standards Relevant qualifications and educational background Previous experience in UAE Experience in leading Michelin Guide award-winning restaurants<br><br>What will it be like to work for Waldorf Astoria Hotels & Resorts? <br><br>Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!<br><br>About Us<br><br>Join an Award-Winning Workplace Culture<br><br>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

https://www.twobirds-onestone.ae/<br>HUMAN RESOURCES VISIONWe will strive to create and maintain a community of winning talent which feels valued and lives the connection to the brand in whatever we do. We will provide the freedom and support where individuals can demonstrate their skills and abilities; grow and reach their potential in a performance reward driven environment. We will embrace diversity and inclusion and will act honest and ethical in everything we do.<br>POSITION PURPOSETo assist and enable employees under your control to consistently achieve product and service delivery standard and ensure a high degree of guest care. To comply with restaurant policies and procedures, ensuring that all services provided achieve the established standards within the agreed budgetary controls. As F&B Team Leader you are responsible to supervise and head the service operation within the restaurant during specific shifts, aiming for the highest possible customer satisfaction, cost efficiency and profitability.<br>ESSENTIAL FUNCTIONSOrganize and conduct pre-shift and departmental communication meetings for share with the associates all relevant information such as occupancy, menu changes, daily schedule and work assignments Ensure the tidy and good appearance of him/herself and his/her subordinates Work closely with the team / Guest Relations / Front Office and other key service departments Monitor duty schedules for the respective team Work within the team to prepare all mise-en-place according to 24 hours’ service requirements Report any damage or maintenance defects report cleanliness and maintenance issues to the immediate Manager Personally communicate all complaints/issues to the Assistant Outlet Manager and F&B Operations Manager Excellent knowledge of the menu in order to answer guests’ queries Attend regular training sessions according to Training plan Responsible for all the keys/access cards Performs any other duties as requested by the Management Support in generation of new ideas for service and products that will maintain a competitive and leading edge over competitive set Assist Assistant Manager in training new team members<br>In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel such as provide direct service to guests as needed, including, but not limited to, delivering orders, bussing, general clerical/cashier duties and service support to other dining venues when requested.<br>SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIESThe individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. Must be able to speak, read, write and understand the primary language(s) used in the workplace;Must be able to read and write to facilitate the communication process;Requires good communication skills, both verbal and written;Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary;Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer;Ability to dialogue informally and effectively with all co-workers, in one-on-one or small group settings, through clear articulation of ideas and active listening;Awareness of the importance on non-verbal communications in interaction with others;Knowledge of hotel food and beverage operations;Knowledge of food and alcoholic beverages;Must possess basic computational ability;Must possess basic computer skills;Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.<br>QUALIFICATION STANDARDSWe do expect that you do have the experiences/ behaviors below. You:Have the ability to effectively communicate with other departments;Embrace and value operational guidelines and brand standards;Have the ability to plan and prioritize in order to achieve deadlines;Are adaptable to the ideas of different cultures, settings and situations;Enjoy working in a team setting;Do build lasting relationships with internal and external customers;Have immaculate personal presentation e.g. grooming and conversational ability;Demonstrate effective problem solving skills and analysis of issues and trends, in order to develop and apply appropriate strategies;Have knowledge of hotel computer systems and other IT related applications;Uphold ethical business practices.<br>EDUCATION AND EXPERIENCEBachelor degree required in addition to a minimum of three years food and beverage service background.<br>PSYCHICAL CONDITION REQUIRED FOR YOUR ROLEThis job often requires sitting behind a computer for extended periods of time;This job often requires standing or walking for extended periods of time;This job often requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity;This job often requires to:Be able to lift up to 5.5kg on a regular and continuing basis;Be able to lift trays of food or food items weighing up to 11kg frequently;Be able to push and pull carts and equipment weighing up to 90kg occasionally. Be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis. This job requires operating computers and computerized equipment.<br>EMPLOYMENT CONDITIONSThis job may require you to work on holidays and/ or weekends;This job may require you to work a shift other than a day shift, including first, second, and split or overnight shift;This job often requires extended hours beyond a typical work week;This job requires you to conform to a conservative, formal grooming, attire and jewelry policy that will be monitored on a regular basis and may be addressed as seen fit by your manager;Sheraton Grand Hotel has a very strong commitment to safety and requires that you follow safety procedures closely;Our hotel has a no-tolerance policy regarding unlawful discrimination and harassment, and requires that you follow our anti-discrimination and anti-harassment policies. This job requires a well-paced ability to maneuver between functions occurring simultaneously.

We're Hiring: Fisheries Manager Location: United Arab Emirates (Remote) Employment Type: Full-Time Experience Level: Mid-Level to Senior Work Arrangement: Fully Remote About UsWe are a globally focused fisheries organization committed to responsible, sustainable, and commercially viable management of aquatic resources. Our work emphasizes fisheries conservation, resource assessment, regulatory compliance, stakeholder collaboration, operational efficiency, seafood quality, and long-term ecosystem sustainability. The Role We are seeking an experienced Fisheries Manager to lead fisheries management activities, resource planning, stock assessment, fishing operations, conservation programs, regulatory compliance, stakeholder engagement, data management, and sustainable utilization of aquatic resources. The successful candidate will combine fisheries science and operational expertise with strong leadership, analytical capability, environmental awareness, and practical knowledge of sustainable fisheries management. Key Responsibilities Develop and implement fisheries management strategies aligned with sustainability and organizational objectives. Manage commercial, community, research, or conservation-oriented fisheries programs as applicable. Develop annual and seasonal fisheries plans based on stock status, environmental conditions, regulations, and market requirements. Monitor fish stocks, catch levels, fishing effort, biomass, recruitment, and population trends. Coordinate stock assessments, fisheries surveys, sampling programs, and biological monitoring. Analyze catch, effort, mortality, age, size, maturity, recruitment, and distribution data. Work with fisheries scientists and technical specialists to evaluate stock health and sustainable harvest levels. Establish catch limits, quotas, effort controls, seasonal restrictions, or other management measures where applicable. Monitor fishing activities to ensure compliance with approved management plans and regulations. Coordinate vessel operations, fishing schedules, landing activities, and resource allocation where applicable. Monitor fishing gear, methods, vessel practices, and operational performance. Promote responsible fishing practices that minimize bycatch, habitat damage, and unwanted mortality. Develop and implement bycatch-reduction and habitat-protection measures. Establish monitoring, control, and surveillance procedures for fisheries activities. Maintain accurate catch documentation, landing records, vessel records, licenses, permits, and fisheries databases. Coordinate onboard, dockside, electronic, or remote monitoring programs where applicable. Investigate suspected illegal, unreported, or unregulated fishing activities and coordinate appropriate escalation. Ensure compliance with fisheries legislation, conservation requirements, licensing conditions, environmental standards, and reporting obligations. Coordinate fisheries research programs with universities, government agencies, laboratories, consultants, and research institutions. Evaluate environmental factors affecting fisheries productivity, including temperature, salinity, habitat conditions, weather, and ecosystem changes. Assess the potential effects of climate variability and climate change on fish stocks and fishing operations. Support habitat restoration, marine conservation, protected-area, and ecosystem-management initiatives. Coordinate stakeholder engagement with fishing communities, vessel operators, regulators, seafood buyers, conservation groups, and industry associations. Communicate fisheries-management requirements and technical findings clearly to stakeholders and operational teams. Develop stakeholder consultation processes for new management measures and conservation initiatives. Manage fisheries-related budgets, contracts, procurement, consultants, and operational resources. Lead fisheries officers, field teams, observers, researchers, technicians, and contractors. Develop workforce schedules, training programs, field procedures, and performance standards. Ensure field personnel follow safety, environmental, sampling, and data-quality procedures. Manage fisheries survey equipment, monitoring systems, vessels, vehicles, sampling tools, and technical assets. Establish preventive-maintenance programs for fisheries equipment and operational assets. Develop emergency procedures for environmental incidents, extreme weather, vessel incidents, mass mortality events, and other fisheries-related risks. Prepare management reports covering stock status, catches, effort, compliance, conservation performance, operational activities, and emerging risks. Maintain accurate fisheries databases, GIS records, maps, scientific datasets, and management documentation. Use GIS, remote sensing, digital monitoring, statistical tools, and fisheries-management technologies to improve decision-making. Evaluate new technologies for electronic monitoring, vessel tracking, stock assessment, data collection, and fisheries enforcement. Conduct regular reviews of fisheries performance and recommend corrective or preventive actions. Promote sustainable seafood practices and responsible supply-chain management. Support certification, traceability, sustainability assessments, and customer or market requirements where applicable. Lead continuous-improvement initiatives to strengthen resource conservation, operational efficiency, data quality, compliance, and long-term fisheries sustainability. Key Performance Indicators Fish-stock health and biomass indicators. Sustainable catch performance. Catch and effort against approved limits. Recruitment and population trends. Stock-assessment accuracy and completion. Fisheries survey completion rates. Catch reporting accuracy. Data completeness and quality. Bycatch rates. Discard and unwanted-mortality rates. Habitat-impact indicators. Fisheries compliance rate. Illegal, unreported, or unregulated fishing incidents. Monitoring and surveillance coverage. Vessel and license compliance. Stakeholder satisfaction. Conservation-program performance. Fisheries research delivery. Regulatory reporting accuracy and timeliness. Seafood traceability performance. Operational cost per management activity. Field-team productivity. Equipment availability. Worker safety performance. Environmental incident frequency. Budget adherence. Sustainability and certification performance. Continuous-improvement outcomes. Ideal Candidate The successful candidate should have substantial experience in fisheries management, fisheries science, marine resource management, aquatic resource conservation, commercial fisheries, or a related field, preferably within government, commercial, research, conservation, or international fisheries environments. The candidate should demonstrate:Strong knowledge of fisheries management principles and sustainable resource utilization. Understanding of fish biology, population dynamics, stock assessment, and fisheries ecology. Experience managing fisheries programs, field operations, surveys, or commercial fishing activities. Knowledge of fisheries regulations, licensing, conservation measures, and compliance frameworks. Experience with fisheries data collection, statistical analysis, GIS, and resource-monitoring systems. Understanding of bycatch reduction, habitat protection, and ecosystem-based fisheries management. Strong stakeholder-management and consultation skills. Experience leading multidisciplinary teams and field personnel. Strong budgeting, procurement, project-management, and operational-planning capabilities. Ability to interpret scientific information and translate it into practical management decisions. Familiarity with vessel monitoring, electronic monitoring, remote sensing, or fisheries technology. Strong understanding of environmental sustainability and climate-related fisheries risks. Excellent written and verbal communication skills in English. Strong analytical, organizational, and problem-solving abilities. Ability to work effectively with regulators, scientists, fishing communities, commercial operators, and conservation organizations. A science-based, commercially aware, sustainability-focused, and continuous-improvement mindset.

<ul><li><p>HSE</p><ul><li><p>Implement company, project, client, and UAE HSE policies and procedures.</p></li><li><p>Conduct regular site inspections, safety observations, and risk assessments.</p></li><li><p>Monitor compliance with approved method statements, risk assessments, and permit-to-work requirements.</p></li><li><p>Conduct toolbox talks, safety inductions, and awareness sessions.</p></li><li><p>Identify unsafe conditions and recommend corrective and preventive actions.</p></li><li><p>Report and investigate incidents, near misses, and unsafe practices.</p></li><li><p>Monitor PPE compliance, housekeeping, emergency preparedness, and safe work practices.</p></li><li><p>Maintain HSE records, inspection reports, incident reports, and compliance documentation.</p></li><li><p>Coordinate with project teams and subcontractors to close HSE observations.</p></li><li><p>Support internal, client, and regulatory HSE audits.</p></li></ul><p>Logistics</p><ul><li><p>Coordinate transportation, delivery, movement, and storage of project materials and equipment.</p></li><li><p>Plan material deliveries in line with project schedules and site requirements.</p></li><li><p>Coordinate with suppliers, transporters, subcontractors, stores, and project teams.</p></li><li><p>Track shipments and ensure timely delivery to project sites.</p></li><li><p>Maintain records of delivery notes, dispatch documents, vehicle details, and material movements.</p></li><li><p>Coordinate loading, unloading, handling, and movement of equipment and materials safely.</p></li><li><p>Monitor logistics requirements for manpower, vehicles, lifting equipment, and site resources.</p></li><li><p>Ensure compliance with site access, vehicle, traffic, and transportation requirements.</p></li><li><p>Support customs clearance and documentation for imported project materials, where applicable.</p></li><li><p>Resolve delivery delays, transportation issues, and site logistics constraints.</p></li></ul><p>Documentation & Reporting</p><ul><li><p>Prepare daily, weekly, and monthly HSE/logistics reports.</p></li><li><p>Maintain records of inspections, permits, training, incidents, deliveries, and material movements.</p></li><li><p>Monitor HSE and logistics KPIs and provide updates to management.</p></li><li><p>Ensure accurate and timely submission of project documentation.</p></li></ul><p>Coordination</p><ul><li><p>Coordinate with project managers, engineers, construction teams, stores, procurement, subcontractors, suppliers, and transporters.</p></li><li><p>Support site mobilization, demobilization, and project logistics planning.</p></li><li><p>Ensure smooth coordination between HSE and logistics activities.</p></li><li><p>Assist in maintaining effective communication between site and head-office teams.</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Qualifications</p><ul><li><p>Diploma/Bachelor’s Degree in <strong>HSE, Occupational Health & Safety, Logistics, Supply Chain, Engineering, or a related field</strong>.</p></li><li><p><strong>NEBOSH, IOSH, OSHA, or equivalent HSE certification</strong> is preferred for HSE positions.</p></li><li><p>Relevant logistics or supply-chain certification will be an advantage.</p></li></ul><p>Experience</p><ul><li><p><strong>Officer:</strong> 3–6 years of relevant experience.</p></li><li><p><strong>Senior Officer:</strong> 5–8 years of relevant experience.</p></li><li><p>Experience in <strong>power projects, construction, infrastructure, EPC, utilities, or industrial projects</strong> is preferred.</p></li><li><p>UAE/GCC project experience is an advantage.</p></li><li><p>Experience working on <strong>DEWA, TRANSCO, or similar utility projects</strong> will be preferred.</p></li></ul><p>Technical Skills</p><ul><li><p>HSE inspections and risk assessment</p></li><li><p>Incident reporting and investigation</p></li><li><p>Permit-to-work systems</p></li><li><p>Toolbox talks and safety training</p></li><li><p>Project logistics and transportation coordination</p></li><li><p>Material movement and delivery tracking</p></li><li><p>HSE and logistics documentation</p></li><li><p>MS Office, particularly Excel</p></li><li><p>Knowledge of UAE HSE and transportation requirements</p></li></ul><p>Key Competencies</p><ul><li><p>Safety Awareness</p></li><li><p>Logistics Coordination</p></li><li><p>Planning & Organization</p></li><li><p>Problem Solving</p></li><li><p>Communication Skills</p></li><li><p>Documentation & Reporting</p></li><li><p>Teamwork</p></li><li><p>Attention to Detail</p></li><li><p>Stakeholder Coordination</p></li><li><p>Time Management</p></li></ul></li></ul><br><p><strong>Interview Details</strong></p><br><p><strong>Date: Sat - Sun, 5th - 6th September 2026</strong></p><p><strong>Time: 10:00 AM to 4:00 PM</strong></p><p><strong>Venue: Swissotel, Al Murjan Hall 1 & 2, Umar Bin Al Khattab Road, Deira Dubai</strong></p><br><p><strong>Documents Required</strong></p><ul><li><p><strong>CV</strong></p></li><li><p><strong>Passport Copy</strong></p></li><li><p><strong>Educational Certificate</strong></p></li><li><p><strong>Experience Certificates</strong></p></li><li><p><strong>Utility Approvals</strong></p></li></ul>

<p>We are looking for a proactive, organized, and dependable Reception & Administrative Coordinator to support the smooth day-to-day operations of our business. As the first point of contact for visitors, employees, candidates, and external stakeholders, you will play a key role in creating a professional workplace experience while ensuring administrative processes are managed efficiently and accurately. This role is ideal for someone who takes ownership, communicates effectively, enjoys solving problems, and can confidently manage multiple priorities in a fast-paced environment. Key Responsibilities Office & Reception Management • Manage front desk operations and welcome visitors, candidates, customers, and suppliers. • Coordinate visitor access, courier services, and general office administration. • Maintain a professional, organized, and welcoming office environment. Facilities & Operational Support • Oversee office facilities, housekeeping, pantry operations, and workplace maintenance. • Coordinate with vendors and service providers to ensure uninterrupted office operations. • Monitor and manage office supplies, inventory, and company assets. Fleet, Telecom & Administrative Coordination • Maintain records for company vehicles, registrations, insurance, servicing, and compliance requirements. • Manage telecom services, SIM allocations, employee contact records, and related documentation. • Maintain accurate operational records, trackers, and administrative databases. Employee Administration & Recruitment Support • Maintain employee records, visa documentation, and personnel files. • Support recruitment activities, interview scheduling, candidate coordination, and document collection. • Assist with employee onboarding, offboarding, and internal communication activities. Reporting & Follow-Up • Prepare routine reports, trackers, and management updates. • Ensure documentation is accurate, up-to-date, and readily accessible. • Proactively follow up on outstanding actions to ensure timely completion.</p><p>What We're Looking For • Strong common sense, sound judgment, and problem-solving ability. • A high level of ownership, accountability, and reliability. • Excellent organizational and multitasking skills. • Strong attention to detail and follow-through. • Professional communication and interpersonal skills. • Ability to work independently and manage priorities with minimal supervision. • A responsive, proactive, and service-oriented mindset. • Willingness to support urgent business requirements when necessary. Requirements • Diploma or Bachelor's Degree in Business Administration or a related field. • Minimum 2–3 years of UAE experience in reception, administration, office coordination, or a similar role. • Strong proficiency in Microsoft Office, including Excel, Word, Outlook, and calendar management. • Experience maintaining records, reports, trackers, and administrative documentation. • Excellent verbal and written English communication skills. • Experience supporting recruitment, onboarding, or HR administration is an advantage. • Available to join immediately or within a short notice period. What Success Looks Like • Tasks are completed accurately and on time with minimal supervision. • Office operations run efficiently and professionally. • Records, reports, and trackers are consistently maintained and up to date. • Employees, visitors, and stakeholders receive responsive and professional support. • Issues are identified early, communicated clearly, and resolved proactively. • The individual is trusted as a reliable coordinator who takes ownership and gets things done.</p>

<br><p><strong>Consumer Protection & Customer Support Framework</strong><br></p><ul><li><p>Support the implementation and day-to-day execution of the company's Consumer Protection Framework across exchange, digital money transfer, and wallet channels.</p></li><li><p>Assist in maintaining customer support procedures used by front-line staff and digital support channels.<br></p></li></ul><p><strong>Complaint & Inquiry Intake</strong><br></p><ul><li><p>Assist in receiving and recording customer inquiries, requests, and complaints through telephone, email, website, mobile application, in-app chat, social media, walk-in, and other approved channels.</p></li><li><p>Acknowledge customer complaints promptly and ensure they are logged accurately in the complaint management system with the correct category, channel, product, and priority.</p></li><li><p>Ensure all customer interactions are documented in line with internal recordkeeping and regulatory requirements.<br></p></li></ul><p><strong>Complaint Handling & Resolution Support</strong><br></p><ul><li><p>Ensure customer complaints are handled fairly, consistently, and within regulatory and internal turnaround times.</p></li><li><p>Escalate unresolved, sensitive, or high-risk customer issues to the Customer Support Officer or management without delay.</p></li><li><p>Analyse recurring complaint themes and customer feedback trends.</p></li><li><p>Support root cause analysis of customer complaints and service issues.</p></li><li><p>Recommend improvements to customer journeys, processes and controls.<br></p></li></ul><p><strong>Customer Case Management</strong><br></p><ul><li><p>Support the Customer Support Officer in monitoring complaint resolution timelines and following up with relevant departments.</p></li><li><p>Keep customers informed of the status of their requests and complaints in accordance with established service standards.</p></li><li><p>Coordinate with branch staff and internal departments to obtain information required for complaint investigations.</p></li><li><p>Maintain accurate records of customer enquiries, complaints, supporting documentation and resolutions.</p></li><li><p>Track customer cases through to closure and ensure all actions are completed and appropriately documented.<br></p></li></ul><p><strong>Root Cause & Continuous Improvement</strong><br></p><ul><li><p>Help identify recurring customer issues, complaint themes, and pain points, and recommend process improvements to enhance customer experience and consumer protection outcomes.</p></li><li><p>Support root-cause analysis of significant complaints and service failures, and follow up on corrective actions with the relevant business owners.</p></li><li><p>Provide customer voice input into new product launches, journey enhancements, and communication changes.<br></p></li></ul><p><strong>Consumer Protection & Regulatory Compliance</strong><br></p><ul><li><p>Any customer conduct concerns, operational issues or potential regulatory breaches should be immediately reported to the Customer Support Officer.</p></li><li><p>Support compliance with applicable consumer protection regulations, internal policies and service standards.</p></li><li><p>Ensure customer communications are clear, fair, accurate and not misleading.</p></li><li><p>Maintain confidentiality and handle sensitive customer information appropriately.</p></li><li><p>Liaise effectively with branches, departments, customers and service providers where applicable.<br></p></li></ul><p><strong>Reporting & Analytics</strong><br></p><ul><li><p>Assist in timely preparation of complaint reports, customer feedback summaries, service quality metrics, and regulatory reports as required.</p></li><li><p>Help track key customer support KPIs such as complaint volumes by channel and product, resolution turnaround times, first-contact resolution, escalation rates, and customer satisfaction scores.</p></li><li><p>Maintain complaint and enquiry registers and ensure records remain accurate and up to date.</p></li><li><p>Assist in compiling complaint statistics, trend analysis and management information reports.<br></p></li></ul><p><strong>Cross-Functional Coordination</strong><br></p><ul><li><p>Coordinate with branch staff, Operations, Compliance, Fraud, AML, IT, Product, and Marketing teams to obtain information required for complaint investigations and customer responses.</p></li><li><p>Support handoffs to Fraud and AML Compliance where a complaint may indicate fraud, financial crime, or a suspicious activity concern.</p></li><li><p>Support handoffs to Regulatory Compliance where a complaint indicates a potential regulatory breach or consumer protection concern.</p></li></ul><p><strong>Escalation & Risk Awareness</strong><br></p><ul><li><p>Immediately report any customer conduct concerns, operational issues, service failures, or potential regulatory breaches to the Customer Support Officer.</p></li><li><p>Flag potential fraud, AML, scam, social engineering, or unauthorized transaction cases raised by customers for prompt investigation by the Fraud or AML team.<br></p></li></ul><p><strong>Customer Awareness & Education</strong><br></p><ul><li><p>Support customer awareness and education programes launched by the exchange, including fraud awareness, safe use of the wallet and digital services, remittance safety, and consumer rights.<br></p></li></ul><p><strong>Confidentiality & Conduct</strong><br></p><ul><li><p>Maintain confidentiality and handle sensitive customer information in accordance with data protection and internal policies.<br></p></li></ul><p><strong>Performance Measures ("How Success is Defined")</strong><br></p><p>· Customer enquiries and complaints managed within service level and regulatory timelines.</p><p>· Accurate and timely complaint logging and case administration.</p><p>· High-quality customer communications and correspondence.</p><p>· Positive customer satisfaction and feedback outcomes.</p><p>· Effective identification and escalation of customer concerns.</p><p>· Accuracy and quality of reporting and records.</p><p>· Positive audit and compliance outcomes.</p><p>· Strong collaboration with branches and internal stakeholders</p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>1–3 years of experience in customer service, customer support, complaint handling, contact center operations, or administrative support.</p></li><li><p>Strong verbal and written communication skills.</p></li><li><p>Excellent customer service and interpersonal skills.</p></li><li><p>Strong attention to detail and data accuracy.</p></li><li><p>Good organisational and time-management skills.</p></li><li><p>Ability to manage multiple tasks and priorities.</p></li><li><p>Proficiency in Microsoft Office applications.</p></li><li><p>Ability to maintain confidentiality and handle sensitive information appropriately.</p></li><li><p>Ability to work effectively within a team and collaborate with multiple departments.</p></li><li><p>Basic understanding of customer complaint handling processes and service quality standards.<br></p></li></ul><p><strong>Desirable</strong><br></p><ul><li><p>Experience within financial services, banking, exchange houses or other regulated environments.</p></li><li><p>Previous complaint-handling or customer care experience.</p></li><li><p>Knowledge of customer service standards and consumer protection principles.</p></li><li><p>Experience using customer relationship management (CRM) or case management systems.</p></li><li><p>Understanding of UAE financial services operations, remittance services, and customer onboarding processes.</p></li><li><p>Additional language skills such as Arabic, Hindi, Urdu, Tagalog, Malayalam, or other languages commonly used by customers in the UAE is a plus.</p></li></ul>