وظائف مدير محل - دبي الإمارات

<p>A company is looking for an experienced and responsible Store Manager to oversee daily store operations, manage staff, maintain inventory accuracy, and ensure excellent customer service. The ideal candidate should have strong leadership, organizational, and communication skills.</p> <p>Key Responsibilities<br /> Manage day-to-day store operations and ensure smooth workflow.<br /> Supervise, motivate, and coordinate store staff.<br /> Monitor stock levels, receiving, storage, and replenishment.<br /> Maintain accurate inventory records and conduct regular stock checks.<br /> Ensure proper merchandising and attractive product presentation.<br /> Handle customer inquiries, complaints, and service issues professionally.<br /> Monitor sales performance and work toward achieving store targets.<br /> Prepare daily/weekly operational and sales reports.<br /> Ensure compliance with company policies, safety standards, and store procedures.<br /> Coordinate with suppliers, warehouse, and management when required.<br /> Candidates can send their CV by Email: hr.jamal.project.development@gmail.com</p>

<p>The Store Manager is responsible for leading all store operations, ensuring outstanding customer service, achieving sales targets, managing inventory, supervising staff, and maintaining operational excellence. The role is focused on driving business growth, maximizing profitability, and creating a positive shopping experience.<br /> please send your updated CV via email : hr.anikaglobal@gmail.com<br /> or WhatsApp/0582297907</p>

<p>The Store Manager is responsible for leading all store operations, ensuring outstanding customer service, achieving sales targets, managing inventory, supervising staff, and maintaining operational excellence. The role is focused on driving business growth, maximizing profitability, and creating a positive shopping experience.<br /> please send your updated CV via email : hr.anikaglobal@gmail.com<br /> or WhatsApp/0582297907</p>

<p>About Us</p><p>Barber Society is looking for a confident, hands-on Store Manager to lead the day-to-day operations of our shop. If you thrive on keeping a busy floor running smoothly, love creating a great client experience, and can keep both the team and the books in order, we want to hear from you.</p><p>What You'll Do</p><ul><li><p>Manage the front desk, greeting clients and overseeing the appointment schedule to keep the day running on time</p></li><li><p>Lead, schedule, and support the barbers, and ensure every client interaction reflects our standards of service</p></li><li><p>Maintain a consistently high standard of hospitality throughout the shop, from arrival to check-out</p></li><li><p>Close out the cash register at the end of each shift and prepare accurate daily sales reports</p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><p>What We're Looking For</p><ul><li><p>Prior experience managing a retail, salon, or hospitality outlet</p></li><li><p>Strong people-management and scheduling skills</p></li><li><p>A genuine passion for hospitality and client experience</p></li><li><p>Comfort handling cash reconciliation and basic reporting</p></li><li><p>Reliable, organized, and calm under a busy floor</p></li></ul>

<p>The Store Manager is responsible for overseeing the overall daily operations of the store, ensuring efficient sales performance, excellent customer service, effective team management, proper inventory control, and compliance with company policies and operational standards. The role requires strong leadership, organization, and decision-making skills to achieve business objectives and maintain a high-performing store environment.</p> <p>Please send your updated CV via email: hr.anikaglobal@gmail.com<br /> Note: Freshers may send CV</p>

<p>The Store Manager is responsible for overseeing the overall daily operations of the store, ensuring efficient sales performance, excellent customer service, effective team management, proper inventory control, and compliance with company policies and operational standards. The role requires strong leadership, organization, and decision-making skills to achieve business objectives and maintain a high-performing store environment.</p> <p>Please send your updated CV via email: hr.anikaglobal@gmail.com<br /> Note: Freshers may send CV</p>

<p>The Store Manager is responsible for overseeing the overall daily operations of the store, ensuring efficient sales performance, excellent customer service, effective team management, proper inventory control, and compliance with company policies and operational standards. The role requires strong leadership, organization, and decision-making skills to achieve business objectives and maintain a high-performing store environment.<br /> please send your updated CV via email : hr.anikaglobal@gmail.com<br /> or WhatsApp/0582297907</p>

<p>The Store Manager is responsible for overseeing the overall daily operations of the store, ensuring efficient sales performance, excellent customer service, effective team management, proper inventory control, and compliance with company policies and operational standards. The role requires strong leadership, organization, and decision-making skills to achieve business objectives and maintain a high-performing store environment.<br /> please send your updated CV via email : hr.anikaglobal@gmail.com<br /> or WhatsApp/0582297907</p>

<p>​Charterhouse are partnering with a globally recognised luxury fashion house, known for its exceptional craftsmanship, distinctive design, and sophisticated style, who are currently looking to hire a Store Manager to join their team in Dubai. </p><p><b>About the Role</b> </p><p>The Store Manager is primarily focused on leading and managing a luxury boutique to achieve and exceed sales targets and KPIs. This includes analysing sales performance, identifying trends and commercial opportunities, and implementing strategies to improve the store’s overall performance and profitability. </p><p> </p><p>Responsibilities include ensuring that the team consistently exceeds customer expectations, follows the brand’s established selling standards, handles complaints effectively, and develops strong client relationships. The Store Manager is also responsible for maintaining the luxury image and standards of the brand. </p><p> </p><p>In addition, the role involves overall operational management, including stock takes, inventory accuracy, stock control, health and safety, security, loss prevention, and compliance with company policies and retail standards. The role is responsible for driving sales performance, leading and developing the team, delivering an exceptional client experience, and overseeing day-to-day operations. </p><p><b> </b></p><p><b>About You</b> </p><p>The ideal candidate will have significant experience working in the UAE luxury fashion market, with a strong understanding of the local retail landscape and customer expectations. Experience managing multiple store locations across the UAE would be highly advantageous, along with a proven track record of driving sales, turnover, and profitability. </p><p> </p><p>The successful candidate must have a strong understanding of luxury retail, fashion trends, customer demand, and be confident in managing P&amp;Ls, budgets, and overall sales performance. The candidate will have strong experience in leading and developing teams, with a hands-on approach to recruitment, training, performance management, and day-to-day people matters. </p>

Job Description – Assistant Store Manager Location: Dubai Industry: Luxury Jewellery Retail Experience: 8+ Years in Retail, with Luxury Jewellery Experience Preferred Working Days: 6 Days per Week Position Overview We are looking for a dynamic Assistant Store Manager to support the Store Manager in driving sales performance, delivering exceptional customer experiences, and ensuring seamless store operations. The successful candidate will play a key role in team supervision, client engagement, inventory management, and maintaining luxury retail standards. Key Responsibilities1. Sales Support & Revenue Generation Support the Store Manager in achieving store sales targets and KPIs. Lead sales activities during the Store Manager's absence. Identify opportunities for upselling and cross-selling luxury jewellery collections. Assist in preparing sales reports and performance analysis.2. Customer Service & Client Relations Deliver personalized service to clients and maintain luxury brand standards. Build relationships with repeat and VIP customers. Handle customer inquiries, complaints, and after-sales service requirements. Support CRM initiatives and customer retention programs.3. Team Supervision Assist in training, coaching, and motivating sales associates. Monitor staff performance and provide ongoing feedback. Support onboarding and induction of new team members. Ensure adherence to grooming and service standards.4. Store Operations Assist with daily opening and closing procedures. Monitor inventory levels and coordinate stock replenishment. Conduct regular stock checks and support annual inventory audits. Ensure store cleanliness, security, and operational compliance.5. Visual Merchandising Maintain luxury visual merchandising standards. Assist with product displays, promotions, and seasonal campaigns. Ensure product presentation enhances the customer shopping experience.6. Administrative Responsibilities Support scheduling, attendance monitoring, and leave management. Prepare operational reports and maintain store documentation. Coordinate with head office and support departments when required. Required Qualifications8+ years of retail experience, preferably within luxury jewellery, watches, fashion, or premium retail. Previous supervisory or team leadership experience. Required Skills Strong sales and customer service orientation. Team leadership and coaching skills. Inventory and stock management knowledge. Excellent communication and interpersonal skills. Familiarity with POS systems and retail reporting tools. Proficiency in Microsoft Office applications. Key Competencies Customer Focus Sales Excellence Team Collaboration Operational Discipline Attention to Detail Relationship Building Adaptability & Initiative Preferred Experience Experience with luxury jewellery brands. Experience serving VIP, UHNW, and international clientele in the GCC market. Knowledge of diamonds, gemstones, jewellery certifications, and luxury retail etiquette.

Position Title: Store Manager - Men’s Wear Employment Type: Full Time Salary: inclusive depending on experience and qualifications<br>About the Client: A Dubai-based enterprise, with a continuously growing portfolio of various industries including luxury fashion, couture accessories, and lifestyle brands.<br>Job Description: Lead, mentor, and motivate a team of sales associates to deliver a world-class luxury shopping experience. Ensure sales targets and KPIs are consistently met or exceeded. Manage daily store operations including inventory control, staffing, scheduling, and compliance with company policies. Represent the brand at events, product launches, and within the community. Collaborate with regional management on marketing initiatives and business planning. Maintain and enforce the brand’s standards in merchandising, visual presentation, and customer service<br>Qualifications:experience in luxury retail, with a strong focus on Luxury Men's Wear / Men's Fashion is required Excellent grooming and professional presentation suitable for a luxury fashion environment Expert-level clienteling skills with proven experience managing VIP / high-net-worth clients

<p>An exciting opportunity is available for a Store Manager to lead daily retail operations, manage staff, and ensure customers receive excellent service. The role is suited to an organized and results-driven professional who can manage store performance, inventory, and team activities effectively.</p> <p>Job Responsibilities<br /> &#8211; Manage daily store operations and ensure smooth workflow.<br /> &#8211; Supervise, motivate, and coordinate store staff.<br /> &#8211; Set daily duties, schedules, and performance expectations.<br /> &#8211; Monitor sales performance and support achievement of store targets.<br /> &#8211; Maintain accurate inventory and stock records.<br /> &#8211; Coordinate stock receiving, transfers, displays, and replenishment.<br /> &#8211; Monitor product availability and minimize stock losses.<br /> &#8211; Ensure the store is clean, organized, and professionally presented.<br /> &#8211; Handle customer inquiries, complaints, and service issues.<br /> &#8211; Monitor cash handling and daily sales transactions.<br /> &#8211; Prepare sales, inventory, and operational reports.<br /> &#8211; Ensure employees follow company policies, procedures, and safety standards.</p> <p>Company Benefits<br /> &#8211; Competitive salary package<br /> &#8211; Professional retail environment<br /> &#8211; Training and career development opportunities<br /> &#8211; Growth opportunities within the organization<br /> &#8211; Benefits as per company policy</p> <p>To apply, share your CV at:<br /> hr.anikaglobal@gmail.com</p>

Role Description This part-time hybrid role is based in Dubai, with a mix of on-site responsibilities and some work-from-home flexibility. The Regional Manager / Assistant Store Manager / Retail Assistant will oversee daily store operations, support regional retail initiatives, and help ensure a smooth customer experience. Key tasks include monitoring inventory, assisting with merchandising, coordinating staff schedules, and supporting the implementation of store policies and procedures. The role also involves handling customer inquiries and concerns, supporting loss prevention activities, tracking store performance metrics, and collaborating with the wider team to improve store efficiency and customer satisfaction.<br>Qualifications<br> Candidates should possess strong Customer Service and Customer Satisfaction skills to ensure positive experiences for visitors and shoppers. Candidates should possess effective Communication skills for interacting with customers, colleagues, and regional stakeholders. Candidates should possess Store Management and Retail-related skills to support daily operations, team coordination, and visual merchandising. Candidates should possess Retail Loss Prevention awareness to help maintain a secure environment and protect store assets. Candidates should have basic proficiency with point-of-sale systems and retail software, along with good numerical and reporting skills. Candidates should demonstrate reliability, attention to detail, and the ability to work collaboratively in a hybrid work setting. Prior experience in retail, store supervision, or regional coordination is preferred; vocational or academic training in business, retail management, or a related field is an advantage.

Position Objective<br><br>Supporting the overall operations of the store and ensuring a seamless customer experience. This position involves assisting the Store Manager in various managerial tasks and taking charge in their absence. The Assistant Store Manager is responsible for overseeing daily operations, managing staff, achieving sales targets, and maintaining a high level of customer satisfaction.<br><br>Key Responsibility<br><br>Sales and Customer Focus:<br><br> Consider the needs of the customers at all times Implements a high standard of customer focus within the store Leads by example in all aspects of customer service Actively seeks ways to achieve or exceed shop sales targets Ensures all members of team have an understanding of KPIs and targets to be achieved Ensures any promotional offers, regarding stock, are implemented within the store Implement strategies effectively to drive sales in the store<br><br>Store Administration<br><br> Regularly audits own store administration and resolve any issues Implements, within own store, any changes in administration procedure positively and effectively Collaborate with the Store Manager to set and achieve sales targets. Monitor sales performance and analyze key performance indicators (KPIs). Implement sales strategies to maximize revenue and meet business goals. Oversee inventory control and merchandising to optimize product availability. Ensure accurate stock levels through regular stock checks and replenishment. Ensure that the store layout and presentation align with brand standards.<br><br>Presentation And Management<br><br> To ensure store has the correct stock package and required stock levels to maximize sales potential Ensures high standard of visual merchandising and maintenance amongst all staff Effectively communicates any changes in stock or store layout to all members of the team Ensure that each member follow the retail standard Maintaining the back store operation and replenishment of the merchandise<br><br>Staffing & Team Performance Management<br><br> Monitors/ Manages schedules for salesperson work hours, vacations and days off Resolves salesperson complaint and concerns and provides ongoing performance feedback, counsels salesperson when necessary Encourage full participation of salesperson in creating store goals and developing plans Ensures store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company Maintain the leave of the staff<br><br>Security<br><br> Ensures security procedures are adhered to throughout the store. Maintains a high standard of security awareness, regarding stock and money, within store.<br><br>Other Job Deliverables<br><br> Carry out corrective action / progressive discipline as necessary Demonstrate dependability, reliability and punctuality. Maintain strict confidence of all employee and employment-related information. Demonstrate the highest level of integrity and ethics in all the decision-making process.<br><br>Desired Experience<br><br>The ideal Assistant Store Manager in a retail company should have 3+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is preferred.

Job Summary:<br><br>The Store Manager is responsible for overseeing the daily operations of the telecom franchise store, driving sales performance, managing and motivating the sales team, ensuring excellent customer service, and maintaining compliance with company policies and telecom regulations. The role focuses on achieving business targets, optimizing store operations, and enhancing the overall customer experience.<br><br>Job Responsibilities:<br><br>Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers. Provide detailed information about plan features, benefits, and pricing to potential clients. Identify opportunities to enhance revenue through upselling and cross-selling of products or services. Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally. Meet quality Key Performance Indicators (KPIs) related to customer service, such as response time, resolution time, and customer satisfaction scores. Collaborate with audit teams during Internal & external audits, ensuring compliance with industry regulations. Handling of Telecommunications Regulatory Authority (TRA) audits, ensuring compliance with relevant regulations. Contribute to internal mystery shopping initiatives to assess the quality of customer interactions. Supervising the daily Store operations. Managing the workflow of the team of CSR and DM, creating team schedules and delegating tasks. Manage staff performance, monitoring the ongoing work. Responsible for all KPIs vs target for the Store as per set benchmarks. Train the employees to work efficiently to ensure smooth and continuous operations. Ensuring that business goals achievements, deadlines and performance standards are met. Compliance management, daily/monthly reporting as per format. Ensuring that the employees are following safe work practices and company standards. Set targets for team, Assess the work performance and identify areas of improvement and do OTJ training.<br><br>Experience (Yrs & Field):<br><br>3+ years’ experience in Telecom/sales.<br><br>Educational Qualification: <br><br>Bachelor’s Degree<br><br>Skills & Competencies :<br><br>Strong leadership and team management skills Experience in retail and telecom sales operations Ability to achieve sales targets and business objectives Excellent customer service and relationship management skills Strong communication and interpersonal skills Staff supervision, coaching, and performance management Inventory, stock, and store operations management Problem-solving and decision-making abilities Knowledge of telecom products, services, and promotions Sales reporting and basic analytical skills CRM and MS Office proficiency Ability to handle customer escalations and complaints Strong organizational and time management skills Result-oriented and customer-focused approach Ability to work under pressure and manage multiple priorities

Position Objective<br><br>Supporting the overall operations of the store and ensuring a seamless customer experience. This position involves assisting the Store Manager in various managerial tasks and taking charge in their absence. The Assistant Store Manager is responsible for overseeing daily operations, managing staff, achieving sales targets, and maintaining a high level of customer satisfaction.<br><br>Key Responsibility<br><br>Sales and Customer Focus:<br><br> Consider the needs of the customers at all times Implements a high standard of customer focus within the store Leads by example in all aspects of customer service Actively seeks ways to achieve or exceed shop sales targets Ensures all members of team have an understanding of KPIs and targets to be achieved Ensures any promotional offers, regarding stock, are implemented within the store Implement strategies effectively to drive sales in the store<br><br>Store Administration<br><br> Regularly audits own store administration and resolve any issues Implements, within own store, any changes in administration procedure positively and effectively Collaborate with the Store Manager to set and achieve sales targets. Monitor sales performance and analyze key performance indicators (KPIs). Implement sales strategies to maximize revenue and meet business goals. Oversee inventory control and merchandising to optimize product availability. Ensure accurate stock levels through regular stock checks and replenishment. Ensure that the store layout and presentation align with brand standards.<br><br>Presentation And Management<br><br> To ensure store has the correct stock package and required stock levels to maximize sales potential Ensures high standard of visual merchandising and maintenance amongst all staff Effectively communicates any changes in stock or store layout to all members of the team Ensure that each member follow the retail standard Maintaining the back store operation and replenishment of the merchandise<br><br>Staffing & Team Performance Management<br><br> Monitors/ Manages schedules for salesperson work hours, vacations and days off Resolves salesperson complaint and concerns and provides ongoing performance feedback, counsels salesperson when necessary Encourage full participation of salesperson in creating store goals and developing plans Ensures store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company Maintain the leave of the staff<br><br>Security<br><br> Ensures security procedures are adhered to throughout the store. Maintains a high standard of security awareness, regarding stock and money, within store.<br><br>Other Job Deliverables<br><br> Carry out corrective action / progressive discipline as necessary Demonstrate dependability, reliability and punctuality. Maintain strict confidence of all employee and employment-related information. Demonstrate the highest level of integrity and ethics in all the decision-making process.<br><br>Desired Experience<br><br>The ideal Assistant Store Manager in a retail company should have 3+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is preferred.

<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p> <p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p> <p>Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.</p> <p>Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p> <h4>What you'll be doing</h4> <p>Our Store Manager is responsible for driving the store business. They work towards achieving the store sales’ target, build a base of loyal VIP customers by recruiting and retaining them, manage the team and ensure full adherence to the brand’s guidelines and store processes.</p> <h4>Key responsibilities</h4> <p><strong>Drive the business</strong></p> <li>Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members</li> <li>Define, execute and monitor the store action plan to achieve sales targets and KPIs</li> <li>Manage the customer database to build strong relationships with customers and create future potential selling opportunities</li> <li>Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team. Conduct quarterly SWOT analysis and discuss the outcome with your team and line manager</li> <li>Think hybrid by leveraging all types of point of sales online and offline</li> <p><strong>Team leadership and development</strong></p> <li>Provide a clear vision to the team about the business and store’s vision and key directions</li> <li>Identify, recruit, develop and retain strong talents</li> <li>Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams</li> <li>Act as a coach for the team members and promote growth mindset by leveraging the Group’s available learning tools and platforms and constantly monitor the team’s development plans and professional growth</li> <li>Ensure performance improvement plans are discussed and documented in a transparent manner</li> <p><strong>Customer experience</strong></p> <li>Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital)</li> <li>Use the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively cater to their needs and preferences, the brand’s ecommerce business including different activities, offerings, activations, etc.</li> <li>Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them</li> <p><strong>Operational excellence</strong></p> <li>Ensure all sales and operational policies and procedures (SOPs) are followed and maintained in the store</li> <li>Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store</li> <li>Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Whatsapp Business, etc.) and ensure the team is well versed with it or otherwise trained on it</li> <li>Ensure all operating standards are followed from stock replenishment to organising displays as per the brand’s VM guidelines</li> <li>Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours</li> <li>Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action</li> <h4>What you’ll need to succeed</h4> <li>Experience in leading a fashion retail store in the UAE</li> <li>Currently based in the UAE</li> <h4>What we can offer you</h4> <p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p> <p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p> <h4>We invite all applicants to apply</h4> <p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p> <p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>

<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p> <p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p> <p>Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.</p> <p>Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p> <h4>What you'll be doing</h4> <p>Our Store Manager is responsible for driving the store business. They work towards achieving the store sales’ target, build a base of loyal VIP customers by recruiting and retaining them, manage the team and ensure full adherence to the brand’s guidelines and store processes.</p> <h4>Key responsibilities</h4> <p><strong>Drive the business</strong></p> <ul> <li>Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members.</li> <li>Define, execute and monitor the store action plan to achieve sales targets and KPIs.</li> <li>Manage the customer database to build strong relationships with customers and create future potential selling opportunities.</li> <li>Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team. Conduct quarterly SWOT analysis and discuss the outcome with your team and line manager.</li> <li>Think hybrid by leveraging all types of point of sales online and offline.</li> </ul> <p><strong>Team leadership and development</strong></p> <ul> <li>Provide a clear vision to the team about the business and store’s vision and key directions.</li> <li>Identify, recruit, develop and retain strong talents.</li> <li>Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.</li> <li>Act as a coach for the team members and promote growth mindset by leveraging the Group’s available learning tools and platforms and constantly monitor the team’s development plans and professional growth.</li> <li>Ensure performance improvement plans are discussed and documented in a transparent manner.</li> </ul> <p><strong>Customer experience</strong></p> <ul> <li>Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital).</li> <li>Use the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively cater to their needs and preferences, the brand’s ecommerce business including different activities, offerings, activations, etc.</li> <li>Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them.</li> </ul> <p><strong>Operational excellence</strong></p> <ul> <li>Ensure all sales and operational policies and procedures (SOPs) are followed and maintained in the store.</li> <li>Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.</li> <li>Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Whatsapp Business, etc.) and ensure the team is well versed with it or otherwise trained on it.</li> <li>Ensure all operating standards are followed from stock replenishment to organising displays as per the brand’s VM guidelines.</li> <li>Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours.</li> <li>Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.</li> </ul> <h4>What you’ll need to succeed</h4> <ul> <li>Experience in leading a fashion retail store in the UAE.</li> <li>Currently based in the UAE.</li> </ul> <h4>What we can offer you</h4> <p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p> <p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p> <h4>We invite all applicants to apply</h4> <p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p> <p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>