وظائف DHL

<div><br><p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p> <p><strong>Who turns technology into business transformation? You do.</strong><strong>- <br><br></strong><strong>DHL Global Forwarding</strong> is looking for an exceptional <strong>Head of IT & BPO - Gulf</strong> to lead the next phase of our digital transformation journey across the region, based in <strong>Dubai, United Arab Emirates.</strong></p> <p>In this pivotal leadership role, you will shape and execute the Gulf cluster IT strategy, ensuring technology investments, systems innovation, and business process excellence directly support our growth ambitions and operational priorities. You will act as a strategic partner to the business, driving the delivery of modern applications, infrastructure, and integrated technology solutions that enable sustainable competitive advantage.</p>   <p>Join us in connecting people and improving lives!</p>   <p><strong>In this Head of IT & BPO - Gulf position,</strong></p> <ul> <li>Contribute to develop IT strategy in line with business strategy and objectives, corporate guidelines and policies.</li> <li>Ensure design and implementation of IT plans, roadmaps and migration strategy for IT platform/ infrastructure and applications.</li> <li>Prepare plans and control delivery of complex projects covering multiple aspects of IT platform/ infrastructure including analysis, development and administration of IT systems software, hardware and databases.</li> <li>Oversee the delivery of agreed programs and projects within quality, time, cost and business constraints.</li> <li>Lead digitalization priorities for all core operational systems and customer facing applications in country.</li> <li>Balancing understanding for IT-systems and related constraints whilst understanding our business priorities and ensuring needs of “end users” are met in pragmatic and cost-effective manner . Keeping in mind the IRR & SE priorities for the region.</li> <li>Close collaboration with regional BuIT/BPO/Ops counter parts and country super users to run an excellent business process management system harmonizing where possible between the regions.</li> <li>Study issues, determine opportunities and introduce best practices for IT_BPO focusing on increasing effectiveness and efficiency.</li> <li>Develop a culture of quality, service excellence and continuous improvement.</li> <li>Lead teams of IT managers and Digitalization experts.</li> <li>Ensure appropriate talent selection, organization and leadership for major areas of the sub-region.</li> <li>Develop a team spirit of effectiveness in the team.</li> </ul> <p><strong>Now, here is what we need from you!</strong></p>   <p><strong>Experience</strong></p> <ul> <li><span data-teams="true">Minimum 10 years of progressive leadership experience in IT, Digital Transformation, Business Process Optimization, or Technology Management within a complex, multinational environment.</span></li> <li>Good Knowledge of different realities in the MEA region</li> <li>Exposure and knowledge of the Global DGF entity</li> </ul> <p><strong>Education</strong></p> <ul> <li>Bachelor Degree or Higher in Information management or general management</li> </ul> <p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development</li> <li>Competitive salary</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p>   <p>We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p>   <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.</p>   <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p>   <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul>   <p><strong>Our Vision:      </strong>The Logistics Company for the World.</p> <p><strong>Our Mission:    </strong>Excellence. Simply Delivered.<br><strong>Our Purpose:   </strong>Connecting People, improving lives.<br><strong>Our Values:     </strong>Respect & Results<br><strong>Our Goals:       </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p>   <p><em>DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p>  </div>

<div><div><strong>JOB OVERVIEW</strong></div><div><br></div><div>The Service Point Advisor is responsible for answering customer inquiries both over the phone and across the counter, ensure that collection and deliveries of shipments are processed as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external. The Advisor is also responsible in helping to achieve revenue targets through effectively promoting and selling DHL’s products and value-added services.</div><div><br></div><br><div><div><strong>MAIN RESPONSIBILITIES</strong></div><div><br></div><div>•<span ></span>Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner</div><div>•<span ></span>Ensure that a high level of professional rapport is developed and maintained with all customers</div><div>•<span ></span>Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required</div><div>•<span ></span>Maintain proactive work processes to ensure teamwork, shuttle procedures and overall base performance is achieved</div><div>•<span ></span>Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action</div><div>•<span ></span>Follow customer service procedures as outlined in the manual to comply with the ISO procedures and safe working practices</div><div>•<span ></span>Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided accurate information on pricing, transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times</div><div>•<span ></span>Highlight any recurring problems that are manifested through traces and then direct the information accordingly so that corrective actions can be taken promptly</div><div>•<span ></span>Process all shipments accepted at the counter accurately and enter relevant data so as to ensure perfect airwaybills thus offering DHL’s most suitable service to the customer</div><div>•<span ></span>Promote and sell DHL’s value-added services such as Insurance, Import Express and TDD and participate actively in the Sales Lead programme to contribute to the country revenue</div><div>•<span ></span>Highlight opportunities and suggest solutions to improve DHL’s procedures, technology and service so that DHL can provide continuously universally high level of service to all customers</div><div>•<span ></span>Work effectively both individually and as part of a team to achieve both individual and department goals and objectives and strive consistently to promote a positive team spirit</div><div>•<span ></span>Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of team leaders</div><div>•<span ></span>Ensure all shipments are manifested by end of each shift and also ensure all documents and invoices pertaining to WPX shipments are imaged for quicker clearance at destination- CIA</div><div>•<span ></span>Keep record of the supplies and also the float money and submit to accounts a cash summary of the total cash sales at the end of each day. The cash summary report needs to be reconciled for the cash collected for the shipments delivered (TCPC or IMPEX) or accepted at the counter</div><div>•<span ></span>Provide follow up for the call centre Advisors during off hours by tracking and tracing shipments in adherence to DHL’s network trace standards</div></div><div><br></div><div><br></div><div><div><strong>EDUCATION / EXPERIENCE / QUALIFICATION REQUIREMENTS</strong></div><div><br></div><div>•<span ></span>Excellent verbal communication skills and interpersonal style</div><div>•<span ></span>Excellent personal presentation, grooming and hygiene</div><div>•<span ></span>Excellent organisational skills, including ability to prioritise workload</div><div>•<span ></span>Ability to effectively contribute as a team member as part of a busy team</div><div>•<span ></span>Proven ability to work under pressure in a fast paced, time sensitive environment</div><div>•<span ></span>Demonstrated ability to use initiative/judgement to solve job related issues</div><div>•<span ></span>Good understanding of DHL Network</div><div>•<span ></span>Strong problem solving capability</div><div>•<span ></span>Desire to get the job done</div><div>•<span ></span>Passion to provide excellent Customer Service</div><div>•<span ></span>Right first time philosophy</div><div>•<span ></span>Sound educational back ground with knowledge of the Service Industry, an added advantage</div><div>•<span ></span>Working knowledge of Microsoft Word, Excel and Power Point.</div><div>•<span ></span>Good oral and written communication skills in English</div><div>•<span ></span>Self motivated individual capable of taking ownership and working independently</div><div>•<span ></span>Tolerance for stress in a fast paced working environment.</div><div>•<span ></span>Adheres to policies and procedures</div><div>•<span ></span>Possesses good relationship building and interpersonal skills</div></div></div>

<div><strong><font color="#990000">COME JOIN THE WORLD’S MOST INTERNATIONAL COMPANY</font></strong></div><div><br></div><div><font face="arial">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.</font></div><div><font face="arial">DHL UAE is the recognized market leader in Express logistics and an Employer of Choice – ranked consistently as Great Place To Work in the UAE for consecutive years since 2015.</font></div><div><font face="arial"><br></font></div><div><font face="arial">Join our team and discover how an international network that’s focused on service, quality and sustainability, is able to connect people and improve lives through </font></div><div><font face="arial">the</font><span > power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, </span></div><div><span >please visit https://careers.dhl.com/global/en </span></div><div><strong><font color="#990000"><br></font></strong></div><div><strong><font color="#990000"><br></font></strong></div><div><strong><font color="#990000">JOB OVERVIEW</font></strong></div><div><strong><font color="#990000"><br></font></strong></div><div>The Cash Application & AR Reporting Executive is responsible for processing and allocating customer payments, managing remittance advice, resolving payment-related queries and unallocated receipts, and supporting accurate, up-to-date accounts receivable records.</div><div><br></div><div><br></div><div><strong><font color="#990000">MAIN RESPONSIBILITIES</font></strong></div><div><ul><li data-section-id="tmemuv" data-start="0" data-end="93">Process bank receipts, cheques, cash transfers and MyBill payments efficiently and on time.<span class="PDq2pG_selectionAnchor"></span> </li> <li data-section-id="18k8722" data-start="94" data-end="165"> Allocate payments, credit notes and adjustments to customer invoices. </li> <li data-section-id="cq3kpx" data-start="166" data-end="214"> Manage and process customer remittance advice. </li> <li data-section-id="4fyujy" data-start="215" data-end="262"> Investigate payment-related queries promptly. </li> <li data-section-id="joyoh6" data-start="263" data-end="360"> Investigate and resolve unallocated and unapplied receipts, contacting customers when required. </li> <li data-section-id="1dbqrt1" data-start="361" data-end="431"> Process direct debits, refunds and intercompany batches as required. </li> <li data-section-id="wbm37l" data-start="432" data-end="510"> Process billing, direct debit, cheque and bank interfaces to the ERP system. </li> <li data-section-id="1wy6v3s" data-start="511" data-end="574"> Manage dependencies relating to billing interfaces and banks. </li> <li data-section-id="1179fue" data-start="575" data-end="645" data-is-last-node=""> Coordinate with third-party countries to resolve issues as required.</li></ul></div><div><br></div><div><font color="#cc0000"><strong>EDUCATION / EXPERIENCE / QUALIFICATION REQUIREMENTS</strong></font></div><div><ul><li data-section-id="hbvtf5" data-start="0" data-end="44">Bachelor’s degree in Commerce or Accounts.<span class="PDq2pG_selectionAnchor"></span> </li> <li data-section-id="9g36rc" data-start="45" data-end="100"> More than two years of experience within logistics is ideal. </li> <li data-section-id="l878zk" data-start="101" data-end="156"> More than one year of relevant functional experience. </li> <li data-section-id="1oprzre" data-start="157" data-end="201"> Previous credit administration experience. </li> <li data-section-id="1261pws" data-start="202" data-end="236"> Proficiency in Microsoft Office. </li> <li data-section-id="1x0mtjf" data-start="237" data-end="304"> Good telephone handling, communication and conversational skills. </li> <li data-section-id="p4kd8d" data-start="305" data-end="353" data-is-last-node=""> Strong customer focus and service orientation.</li></ul><div><br></div></div><div>***DHL Express UAE is a fair and inclusive employer committed to equal opportunities for all.</div>

<div><br><p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p> <p><em>Who moves mountains even across oceans? You do</em><em>.</em><strong>- DHL Global Forwarding</strong> has an opening for an <strong>Ocean Freight Specialist </strong>in <strong>Abu Dhabi</strong><strong>, United Arab Emirates. </strong>The Ocean Freight Operational Accounting Specialist is responsible for managing the Ocean Freight Product Operational Accounting performance to ensure that timely billing and drive GP maximization. This includes developing and optimizing operational standards in line with corporate guidance and the Ocean Freight Product strategy, as well as coordinating training for new hires and existing staff. The role also involves aligning customer and supplier rates with their contracts and providing visibility of local costs for effective negotiations with vendors.</p>   <p>Join us in connecting people and improving lives!</p>   <p><strong>In this Ocean Freight Specialist position </strong></p> <ul> <li>Support initiatives to maximize file level gross profit in collaboration with country and regional teams e.g. (Demurrage, Detention, Storage, Side Charges, Go Green etc.)</li> <li>Support Financial File Closing Activities - assist in monitoring GP control and accrual completeness, and report discrepancies to relevant teams for resolution.</li> <li>Monitor key operational accounting metrics (e.g., sick files, unbilled overdue, billing timeliness, revenue leakage, loss-making files, accrual timeliness) and support service delivery in continuously improving on the above</li> <li>identify and track recurring / high value disputes, coordinating resolution with OCC and the Trade organization, and escalating to top-level owners when necessary to ensure timely resolution.</li> <li>Monitor and analyze customer disputes, validate financial implications, and collaborate with service delivery and Finance to ensure accurate resolution and prevent recurring issues.</li> <li>Support vendor cost control process and coordinate with Finance and Service Delivery to ensure discrepancies are addressed. Provide insights and validations that support effective cost control and help prevent GP leakage.</li> <li>Follow internal procedures and quality/environmental standards, and maintain accurate records as instructed.</li> <li>Identify inefficiencies in operational accounting and vendor management processes, propose improvements, and support implementation.</li> <li>Assist in onboarding and training of new staff, and act as a go-to specialist for internal teams on operational accounting related topics.</li> </ul> <p><strong>Stakeholders</strong></p> <ul> <li>Country OFR organization</li> <li>Finance stakeholders</li> <li>Station operators, supervisors, and managers</li> <li>Global and regional teams</li> </ul> <p><strong>Management Responsibility</strong></p> <ul> <li>May provide guidance to lower level peers, interns</li> </ul> <p><strong>Now, here is what we need from you!</strong></p> <ul> <li>Ability to succeed in a dynamic, fast-paced environment.</li> <li>Strong project management skills</li> <li>Strong interpersonal communications skills.</li> <li>Ability to influence and manage others outside of direct reporting structure in a large and complex matrix organization.</li> <li>Sensitive to urgency and able to remain focused on priorities while under pressure</li> <li>Experienced in transportation applications, e.g., CW1 a plus</li> <li>Excellent analytical skills with a keen attention to detail</li> <li>Strong Excel skills</li> <li>Proven hands-on experience in operational and accounting systems</li> <li>Strong understanding of accounting principles and financial reconciliation processes</li> <li>Ability to proactively work independently and handle multiple tasks in a fast-paced environment</li> <li>Demonstrates the ability to independently identify tasks and projects.</li> <li>Take the initiative to start and follow through without needing external prompting</li> <li><strong>Education Level -</strong> Bachelor’s degree or equivalent experience/qualification in Finance, Accounting, Business Administration, Logistics or a related field</li> <li><strong>Experience Level - </strong>< 2 years in Freight Forwarding/Logistics, Financial management ideally with focus on Ocean Freight</li> </ul> <p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development</li> <li>Competitive salary</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p>   <p>We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p>   <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.</p>   <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p>   <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul>   <p><strong>Our Vision:      </strong>The Logistics Company for the World.</p> <p><strong>Our Mission:    </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose:   </strong>Connecting People, improving lives.<br> <strong>Our Values:     </strong>Respect & Results<br> <strong>Our Goals:       </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p>   <p><em>DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p>  </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>COME JOIN THE WORLD’S MOST INTERNATIONAL COMPANY</strong><br>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.<br>DHL UAE is the recognized market leader in Express logistics and an Employer of Choice – ranked consistently as Great Place To Work in the UAE for consecutive years since 2015.<br>Join our team and discover how an international network that’s focused on service, quality and sustainability, is able to connect people and improve lives through <br>the<span> power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, </span><br><span>please visit https://careers.dhl.com/global/en.</span><br><strong>JOB OVERVIEW</strong><br>The Employee Relations (ER) Manager is responsible for leading and managing all employee relations matters across the UAE (1,250 employees), ensuring alignment with UAE Labor Law, organizational policies, and global frameworks including Code of Conduct, Human Rights, and DEIB commitments. <br>The role acts as a trusted advisor to business leaders, driving fair, consistent, and legally compliant ER practices while fostering a positive, inclusive, and high-performance work environment. It plays a key role in mitigating legal and reputational risks, enhancing employee experience, and supporting nationalization (Emiratization) in line with Local Talent Program. <br><strong>MAIN RESPONSIBILITIES</strong><br>Labor Law &amp; Compliance <br>•Monitor and interpret UAE Labor Law developments and regulatory changes <br>•Assess business impact and provide actionable recommendations<br>•Ensure full compliance through policy updates, process alignment, and stakeholder communication<br>Employee Relations Case Management <br>•Lead end-to-end management of ER cases including grievances, disciplinary actions, and investigations<br>•Ensure fair, unbiased, and timely resolution of complex and sensitive cases or cases linked to Human Rights categories <br>•Maintain robust documentation for end-to-end process from case assignment to final decision with proper log of all steps including reporting, and case tracking standards in line with DHL Group guidelines <br>Investigations &amp; Governance<br>•Conduct or oversee workplace investigations in accordance with internal and legal requirements<br>•Ensure procedural fairness and consistency across all cases<br>Policy Development &amp; Implementation<br>•Design, review, and implement ER policies and procedures aligned with UAE law and global standards<br>•Ensure consistency in application across business units<br>•Support change management initiatives from an ER perspective e.g (but not limited to) working terms and conditions, overtime, conflict of Interest declaration and related risk, data protection<br>•Manage queries linked to sickness and fit to work, extended leave request or remote work, working conditions working hours and overtime in line with local company policy<br>Business Partnering<br>•Act as a subject matter expert advising leadership on ER matters<br>•Build capability of managers to handle employee issues effectively<br>•Provide coaching on conflict resolution, performance management, and disciplinary processes<br>Employee Experience &amp; Culture<br>•Foster a respectful, inclusive, and positive work environment<br>•Support diversity, equity, inclusion, and belonging (DEIB) programs<br>Performance Management Support<br>•Ensure alignment of performance management actions with legal and organizational frameworks<br>Audit &amp; Risk Management<br>•Manage internal controls (e.g., CRISP) related to ER processes and Compliance related controls which fall within the HR Governance <br>•Prepare for and support internal/external audits such as Global audits, Labor Inspections, Human Rights Audit<br><strong>YOUR PROFILE</strong><br><ul><li>Bachelor’s or Master’s degree in Human Resources, Law, Psychology, or related field</li><li>CIPD or SHRM-CP certification will be an advantage</li><li>Min 5-7 years of progressive HR Generalist or HRBP experience in a large organization in the UAE, with at least 3 years managing Employee Relations. </li><li>Proven experience in handling complex ER cases, investigations, and grievance processes</li><li>Arabic and English languages mandatory, Emirati nationality is an advantage</li><li>Strong knowledge of the UAE Labor Law</li><li>Strong conflict resolution, negotiation, and mediation skills</li><li>Ability to manage confidential and sensitive information</li><li>Proven experience in policy development and compliance</li><li>Proven experience in managing ER cases in a multi-cultural environment</li><li>Excellent communication and interpersonal skills </li><li>Ability to communicate with all levels in the organization, from frontline colleagues to Country/Regional Management</li><li>Analytical and problem-solving abilities</li></ul><br><br> </div>

<div><div><font color="#cc0000"><strong>COME JOIN THE WORLD’S MOST INTERNATIONAL COMPANY</strong></font></div><div><br></div><div><div><font face="arial">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.</font></div><div><font face="arial">DHL UAE is the recognized market leader in Express logistics and an Employer of Choice – ranked consistently as Great Place To Work in the UAE for consecutive years since 2015.</font></div><div><font face="arial"><br></font></div><div><font face="arial">Join our team and discover how an international network that’s focused on service, quality and sustainability, is able to connect people and improve lives through </font></div><div><font face="arial">the</font><span > power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, </span></div><div><span >please visit https://careers.dhl.com/global/en.</span></div></div><div><br></div><div><br></div><div><font color="#cc0000"><strong>JOB OVERVIEW</strong></font></div><div><font color="#cc0000"><br></font></div><div><font color="#cc0000"><br></font></div><div><div>The Employee Relations (ER) Manager is responsible for leading and managing all employee relations matters across the UAE (1,250 employees), ensuring alignment with UAE Labor Law, organizational policies, and global frameworks including Code of Conduct, Human Rights, and DEIB commitments. </div><div>The role acts as a trusted advisor to business leaders, driving fair, consistent, and legally compliant ER practices while fostering a positive, inclusive, and high-performance work environment. It plays a key role in mitigating legal and reputational risks, enhancing employee experience, and supporting nationalization (Emiratization) in line with Local Talent Program. </div></div><div><br></div><div><br></div><div><strong >MAIN RESPONSIBILITIES</strong></div><div><br></div><div><div>Labor Law & Compliance </div><div>•<span ></span>Monitor and interpret UAE Labor Law developments and regulatory changes </div><div>•<span ></span>Assess business impact and provide actionable recommendations</div><div>•<span ></span>Ensure full compliance through policy updates, process alignment, and stakeholder communication</div><div><br></div><div>Employee Relations Case Management </div><div>•<span ></span>Lead end-to-end management of ER cases including grievances, disciplinary actions, and investigations</div><div>•<span ></span>Ensure fair, unbiased, and timely resolution of complex and sensitive cases or cases linked to Human Rights categories </div><div>•<span ></span>Maintain robust documentation for end-to-end process from case assignment to final decision with proper log of all steps including reporting, and case tracking standards in line with DHL Group guidelines </div><div><br></div><div>Investigations & Governance</div><div>•<span ></span>Conduct or oversee workplace investigations in accordance with internal and legal requirements</div><div>•<span ></span>Ensure procedural fairness and consistency across all cases</div><div><br></div><div><div>Policy Development & Implementation</div><div>•<span ></span>Design, review, and implement ER policies and procedures aligned with UAE law and global standards</div><div>•<span ></span>Ensure consistency in application across business units</div><div>•<span ></span>Support change management initiatives from an ER perspective e.g (but not limited to) working terms and conditions, overtime, conflict of Interest declaration and related risk, data protection</div><div>•<span ></span>Manage queries linked to sickness and fit to work, extended leave request or remote work, working conditions working hours and overtime in line with local company policy</div></div><div><br></div><div>Business Partnering</div><div>•<span ></span>Act as a subject matter expert advising leadership on ER matters</div><div>•<span ></span>Build capability of managers to handle employee issues effectively</div><div>•<span ></span>Provide coaching on conflict resolution, performance management, and disciplinary processes</div><div><br></div><div><div>Employee Experience & Culture</div><div>•<span ></span>Foster a respectful, inclusive, and positive work environment</div><div>•<span ></span>Support diversity, equity, inclusion, and belonging (DEIB) programs</div><div><br></div><div>Performance Management Support</div><div>•<span ></span>Ensure alignment of performance management actions with legal and organizational frameworks</div></div><div><br></div><div>Audit & Risk Management</div><div>•<span ></span>Manage internal controls (e.g., CRISP) related to ER processes and Compliance related controls which fall within the HR Governance </div><div>•<span ></span>Prepare for and support internal/external audits such as Global audits, Labor Inspections, Human Rights Audit</div></div><div><br></div><div><br></div><div><font color="#cc0000"><strong>YOUR PROFILE</strong></font></div><div><br></div><div><ul><li>Bachelor’s or Master’s degree in Human Resources, Law, Psychology, or related field</li><li>CIPD or SHRM-CP certification will be an advantage</li><li>Min 5-7 years of progressive HR Generalist or HRBP experience in a large organization in the UAE, with at least 3 years managing Employee Relations. </li><li>Proven experience in handling complex ER cases, investigations, and grievance processes</li><li>Arabic and English languages mandatory, Emirati nationality is an advantage</li><li>Strong knowledge of the UAE Labor Law</li><li>Strong conflict resolution, negotiation, and mediation skills</li><li>Ability to manage confidential and sensitive information</li><li>Proven experience in policy development and compliance</li><li>Proven experience in managing ER cases in a multi-cultural environment</li><li>Excellent communication and interpersonal skills </li><li>Ability to communicate with all levels in the organization, from frontline colleagues to Country/Regional Management</li><li>Analytical and problem-solving abilities</li></ul></div></div>

<div><p><strong>JOB OVERVIEW</strong></p><p>The Customs Entry Agent ensures 100% compliance with all regulatory requirements related to customs clearance.  He / She should have clear understanding of department KPI’s and Network Operations and ensure timely customs clearance of shipments taking into consideration that all DHL customers have an express requirement and are looking for instant and immediate action. Accuracy and Speed are key characteristics with organising and prioritising the job within the stipulated timeframe.  The incumbent should be a self learner, detail oriented and an excellent team player.</p><p><strong>MAIN RESPONSIBILITIES</strong></p><ul><li>Declare all custom pre-alerts on time.</li><li>Ensure accuracy of HSCODE, Goods country of origin, no of pieces, weight value, and currency while lodging an entry to customs.</li><li>All clearance through Mirsal 2 / B2G has to be submitted at line items.</li><li>Shipments which require special handling needs to be updated with appropriate preset ACA statuses / Bond Reasons.</li><li>Shipments cleared which requires regulatory approvals should be handed over to the respective supervisors for getting it endorsed by the inspection.</li><li>Follow Gateway clearance procedures as outlined in the GSOP manual and ensure strict compliance with all regulatory requirements.</li><li>Ensure proper record keeping is done and reports & files are updated timely and appropriately.</li><li>Should be a Self learner and should keep himself updated with the current changes in the customs rules and regulations and with the current trends of shipping and logistics industry.</li><li>DUBAITRADE, DCE, DCC, ACA, CIA, GIA, GDI and other Gateway Applications.</li><li>The department operates 24 x 7 - 365 days. The incumbent is required to work in day / night shifts. Public holidays in the country are usually a normal working day for our department, and the staff will get compensated with a day off on another day or will be compensated by paying OT.</li><li>Gateway department operates in different locations (JAFZ / DAFZ / SFZ / HFZ etc.) The staffs are required to work in any of these locations as and when it is required. The staffs need to find their own means of transport for these locations.</li></ul><p><strong>EDUCATION / EXPERIENCE / QUALIFICATION REQUIREMENTS</strong></p><ul><li>Sound knowledge of the UAE Customs code and practices</li><li>Sound working knowledge of Microsoft Office Tools</li><li>Preferably Graduate or equivalent</li></ul></div>

<div><br><p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p> <p><em>Who finds the right solutions at the right time? You do! Then we need to hear from you. Grab this unique opportunity to join the best Freight forward company.</em><strong>- DHL Global Forwarding</strong> has an opening for an <strong>IP Product Development Specialist </strong>in <strong>Dubai, United Arab Emirates. </strong>The IP Product Development Specialist is responsible for developing, pricing and commercializing Industrial Projects solutions and service offerings that support business growth, customer satisfaction, and profitability. The role focuses on designing innovative and competitive logistics solutions for complex project cargo movements, supporting bid and tender activities, and driving data-driven decision-making across Industrial Projects operations. Working closely with regional and external stakeholders, the position ensures that solutions are operationally feasible, commercially viable, compliant, and aligned with market requirements.</p>   <p>Join us in connecting people and improving lives!</p>   <p><strong>In this IP Product Development Specialist position </strong></p> <ul> <li>Extensive knowledge of Industrial Projects, International Logistics & technical expertise required to manage complex project cargo movements( including Heavy Lifts, Rigs, WTG, Modules & BESS units).</li> <li>Strong understanding of chartering principles, commercial term & vessel operations within the project logistics sector.</li> <li>Minimum 3 years of hands-on experience and proven commercial competence in project cargo transportation, breakbulk, RoRo, heavy-lift, and chartering operations.</li> <li>Advanced analytical and quantitative skills, with the ability to interpret complex datasets, identify trends, and translate insights into strategic business decisions.</li> <li>Demonstrated experience in proposal management, bid & project pricing, tender preparation, commercial evaluation, and solution development for large-scale opportunities.</li> <li>Strong stakeholder management capabilities, with the ability to collaborate effectively across regional and global cross-functional teams.</li> <li>Excellent communication, negotiation, influencing, and presentation skills, with the ability to engage confidently with customers, suppliers, and senior leadership.</li> <li>Proficiency in Business Intelligence and Data Analytics tools, including Power BI, to support data-driven decision-making.</li> <li>Exceptional attention to detail, ensuring accuracy, compliance, risk mitigation, and commercial excellence throughout the bid execution lifecycle.</li> <li>Proven ability to perform in fast-paced environments, manage multiple priorities simultaneously, and consistently deliver high-quality outcomes within demanding timelines.</li> </ul> <p><strong>Now, here is what we need from you!</strong></p> <ul> <li>Diploma or Bachelor’s Degree in Business, Logistics, Supply Chain Management, Procurement or a related field.</li> <li>Minimum 4–6 years of experience in Pricing, Commercial or Project Forwarding environments.</li> </ul>   <p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development</li> <li>Competitive salary</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p>   <p>We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p>   <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.</p>   <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p>   <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul>   <p><strong>Our Vision:      </strong>The Logistics Company for the World.</p> <p><strong>Our Mission:    </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose:   </strong>Connecting People, improving lives.<br> <strong>Our Values:     </strong>Respect & Results<br> <strong>Our Goals:       </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p>   <p><em>DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p></div>

<div><div><strong >JOB PURPOSE</strong></div><div><span ><br></span></div><div><span >The Service Point Advisor is responsible for answering customer inquiries both over the phone and across the counter, ensure that collection and deliveries of shipments are processed as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external. The Advisor is also responsible in helping to achieve revenue targets through effectively promoting and selling DHL’s products and value-added services.</span></div><div><span ><br></span></div><div><span ><strong>MAIN RESPONSIBILITIES</strong></span></div><div><ul><li><span >Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner</span></li><li><span >Ensure that a high level of professional rapport is developed and maintained with all customers</span></li><li><span >Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required</span></li><li><span >Maintain proactive work processes to ensure teamwork, shuttle procedures and overall base performance is achieved</span></li><li><span >Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action</span></li><li><span >Follow customer service procedures as outlined in the manual to comply with the ISO procedures and safe working practices</span></li><li><span >Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided accurate information on pricing, transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times</span></li><li><span >Highlight any recurring problems that are manifested through traces and then direct the information accordingly so that corrective actions can be taken promptly</span></li><li><span >Process all shipments accepted at the counter accurately and enter relevant data so as to ensure perfect airwaybills thus offering DHL’s most suitable service to the customer</span></li><li><span >Promote and sell DHL’s value-added services such as Insurance, Import Express and TDD and participate actively in the Sales Lead programs to contribute to the country revenue</span></li><li><span >Highlight opportunities and suggest solutions to improve DHL’s procedures, technology and service so that DHL can provide continuously universally high level of service to all customers</span></li><li><span >Work effectively both individually and as part of a team to achieve both individual and department goals and objectives and strive consistently to promote a positive team spirit</span></li><li><span >Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of team leaders</span></li><li><span >Ensure all shipments are manifested by end of each shift and also ensure all documents and invoices pertaining to WPX shipments are imaged for quicker clearance at destination- CIA</span></li><li><span >Keep record of the supplies and also the float money and submit to accounts a cash summary of the total cash sales at the end of each day. The cash summary report needs to be reconciled for the cash collected for the shipments delivered (TCPC or IMPEX) or accepted at the counter</span></li><li><span >Provide follow up for the call center Advisors during off hours by tracking and tracing shipments in adherence to DHL’s network trace standards</span></li></ul><div><font face="Delivery, sans-serif"><span ><strong>EDUCATION EXPERIENCE AND QUALIFICATION</strong></span></font></div></div><div><ul><li><font face="Delivery, sans-serif"><span >Excellent verbal communication skills and interpersonal style</span></font></li><li><font face="Delivery, sans-serif"><span >Excellent personal presentation, grooming and hygiene</span></font></li><li><font face="Delivery, sans-serif"><span >Excellent organizational skills, including ability to prioritize workload</span></font></li><li><font face="Delivery, sans-serif"><span >Ability to effectively contribute as a team member as part of a busy team</span></font></li><li><font face="Delivery, sans-serif"><span >Proven ability to work under pressure in a fast paced, time sensitive environment</span></font></li><li><font face="Delivery, sans-serif"><span >Demonstrated ability to use initiative/judgement to solve job related issues</span></font></li><li><font face="Delivery, sans-serif"><span >Good understanding of DHL Network</span></font></li><li><font face="Delivery, sans-serif"><span >Strong problem solving capability</span></font></li><li><font face="Delivery, sans-serif"><span >Desire to get the job done</span></font></li><li><font face="Delivery, sans-serif"><span >Passion to provide excellent Customer Service</span></font></li><li><font face="Delivery, sans-serif"><span >Right first time philosophy</span></font></li><li><font face="Delivery, sans-serif"><span >Sound educational back ground with knowledge of the Service Industry, an added advantage</span></font></li><li><font face="Delivery, sans-serif"><span >Working knowledge of Microsoft Word, Excel and Power Point.</span></font></li><li><font face="Delivery, sans-serif"><span >Good oral and written communication skills – English & Arabic preferable</span></font></li><li><font face="Delivery, sans-serif"><span >Self motivated individual capable of taking ownership and working independently</span></font></li><li><font face="Delivery, sans-serif"><span >Tolerance for stress in a fast paced working environment.</span></font></li><li><font face="Delivery, sans-serif"><span >Adheres to policies and procedures</span></font></li><li><font face="Delivery, sans-serif"><span >Possesses good relationship building and interpersonal skills</span></font></li><li><font face="Delivery, sans-serif"><span >Driving license is preferred</span></font></li></ul></div></div>

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.<br><br>Who moves mountains even across oceans? You do.- DHL Global Forwarding has an opening for an Ocean Freight Specialist in Abu Dhabi, United Arab Emirates. The Ocean Freight Operational Accounting Specialist is responsible for managing the Ocean Freight Product Operational Accounting performance to ensure that timely billing and drive GP maximization. This includes developing and optimizing operational standards in line with corporate guidance and the Ocean Freight Product strategy, as well as coordinating training for new hires and existing staff. The role also involves aligning customer and supplier rates with their contracts and providing visibility of local costs for effective negotiations with vendors.<br><br>Join us in connecting people and improving lives!<br><br>In this Ocean Freight Specialist position <br><br><br>Support initiatives to maximize file level gross profit in collaboration with country and regional teams e.g. (Demurrage, Detention, Storage, Side Charges, Go Green etc.) Support Financial File Closing Activities - assist in monitoring GP control and accrual completeness, and report discrepancies to relevant teams for resolution. Monitor key operational accounting metrics (e.g., sick files, unbilled overdue, billing timeliness, revenue leakage, loss-making files, accrual timeliness) and support service delivery in continuously improving on the aboveidentify and track recurring / high value disputes, coordinating resolution with OCC and the Trade organization, and escalating to top-level owners when necessary to ensure timely resolution. Monitor and analyze customer disputes, validate financial implications, and collaborate with service delivery and Finance to ensure accurate resolution and prevent recurring issues. Support vendor cost control process and coordinate with Finance and Service Delivery to ensure discrepancies are addressed. Provide insights and validations that support effective cost control and help prevent GP leakage. Follow internal procedures and quality/environmental standards, and maintain accurate records as instructed. Identify inefficiencies in operational accounting and vendor management processes, propose improvements, and support implementation. Assist in onboarding and training of new staff, and act as a go-to specialist for internal teams on operational accounting related topics.<br><br><br>Stakeholders<br><br><br>Country OFR organization Finance stakeholders Station operators, supervisors, and managers Global and regional teams<br><br><br>Management Responsibility<br><br><br>May provide guidance to lower level peers, interns<br><br><br>Now, here is what we need from you!<br><br>Ability to succeed in a dynamic, fast-paced environment. Strong project management skills Strong interpersonal communications skills. Ability to influence and manage others outside of direct reporting structure in a large and complex matrix organization. Sensitive to urgency and able to remain focused on priorities while under pressure Experienced in transportation applications, e.g., CW1 a plus Excellent analytical skills with a keen attention to detail Strong Excel skills Proven hands-on experience in operational and accounting systems Strong understanding of accounting principles and financial reconciliation processes Ability to proactively work independently and handle multiple tasks in a fast-paced environment Demonstrates the ability to independently identify tasks and projects. Take the initiative to start and follow through without needing external prompting Education Level - Bachelor’s degree or equivalent experience/qualification in Finance, Accounting, Business Administration, Logistics or a related field Experience Level - < 2 years in Freight Forwarding/Logistics, Financial management ideally with focus on Ocean Freight<br><br>We offer:<br><br><br>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals. Possible further career development Competitive salary<br><br><br>Why join DHL Global Forwarding?<br><br>We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html<br><br>Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.<br><br>We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:<br><br><br>The largest global network with more than :30,000 passionate employees The most efficient processes and fastest response times The best solutions and best customer service<br><br><br>Our Vision: The Logistics Company for the World.<br><br>Our Mission: Excellence. Simply Delivered.<br><br>Our Purpose: Connecting People, improving lives.<br><br>Our Values: Respect & Results<br><br>Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility<br><br>DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.<br><br>Who moves mountains even across oceans? You do.- DHL Global Forwarding has an opening for an Ocean Freight Specialist in Abu Dhabi, United Arab Emirates. The Ocean Freight Operational Accounting Specialist is responsible for managing the Ocean Freight Product Operational Accounting performance to ensure that timely billing and drive GP maximization. This includes developing and optimizing operational standards in line with corporate guidance and the Ocean Freight Product strategy, as well as coordinating training for new hires and existing staff. The role also involves aligning customer and supplier rates with their contracts and providing visibility of local costs for effective negotiations with vendors.<br><br>Join us in connecting people and improving lives!<br><br>In this Ocean Freight Specialist position <br><br><br>Support initiatives to maximize file level gross profit in collaboration with country and regional teams e.g. (Demurrage, Detention, Storage, Side Charges, Go Green etc.) Support Financial File Closing Activities - assist in monitoring GP control and accrual completeness, and report discrepancies to relevant teams for resolution. Monitor key operational accounting metrics (e.g., sick files, unbilled overdue, billing timeliness, revenue leakage, loss-making files, accrual timeliness) and support service delivery in continuously improving on the aboveidentify and track recurring / high value disputes, coordinating resolution with OCC and the Trade organization, and escalating to top-level owners when necessary to ensure timely resolution. Monitor and analyze customer disputes, validate financial implications, and collaborate with service delivery and Finance to ensure accurate resolution and prevent recurring issues. Support vendor cost control process and coordinate with Finance and Service Delivery to ensure discrepancies are addressed. Provide insights and validations that support effective cost control and help prevent GP leakage. Follow internal procedures and quality/environmental standards, and maintain accurate records as instructed. Identify inefficiencies in operational accounting and vendor management processes, propose improvements, and support implementation. Assist in onboarding and training of new staff, and act as a go-to specialist for internal teams on operational accounting related topics.<br><br><br>Stakeholders<br><br><br>Country OFR organization Finance stakeholders Station operators, supervisors, and managers Global and regional teams<br><br><br>Management Responsibility<br><br><br>May provide guidance to lower level peers, interns<br><br><br>Now, here is what we need from you!<br><br>Ability to succeed in a dynamic, fast-paced environment. Strong project management skills Strong interpersonal communications skills. Ability to influence and manage others outside of direct reporting structure in a large and complex matrix organization. Sensitive to urgency and able to remain focused on priorities while under pressure Experienced in transportation applications, e.g., CW1 a plus Excellent analytical skills with a keen attention to detail Strong Excel skills Proven hands-on experience in operational and accounting systems Strong understanding of accounting principles and financial reconciliation processes Ability to proactively work independently and handle multiple tasks in a fast-paced environment Demonstrates the ability to independently identify tasks and projects. Take the initiative to start and follow through without needing external prompting Education Level - Bachelor’s degree or equivalent experience/qualification in Finance, Accounting, Business Administration, Logistics or a related field Experience Level - < 2 years in Freight Forwarding/Logistics, Financial management ideally with focus on Ocean Freight<br><br>We offer:<br><br><br>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals. Possible further career development Competitive salary<br><br><br>Why join DHL Global Forwarding?<br><br>We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html<br><br>Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.<br><br>We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:<br><br><br>The largest global network with more than :30,000 passionate employees The most efficient processes and fastest response times The best solutions and best customer service<br><br><br>Our Vision: The Logistics Company for the World.<br><br>Our Mission: Excellence. Simply Delivered.<br><br>Our Purpose: Connecting People, improving lives.<br><br>Our Values: Respect & Results<br><br>Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility<br><br>DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.