وظائف 800 CARGURU MOBILE AUTO REPAIR SERVICES(BRANCH)

<p>This is a full-time, on-site Call Center Representative role based in Dubai, United Arab Emirates. The Call Center Representative responds to incoming calls, records service requests, and coordinates with roadside and service center teams to ensure timely assistance. Daily responsibilities include answering customer inquiries, providing accurate information about services, logging case details into internal systems, and following up to support customer satisfaction. The role involves handling basic troubleshooting questions, managing call queues, and escalating complex issues to relevant departments. Call Center Representatives are expected to maintain clear communication, adhere to company procedures, and contribute to a positive customer experience.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Ability to perform core Customer Service Representative duties and deliver high levels of Customer Satisfaction.</p></li><li><p>Strong Interpersonal Skills with a customer-centered approach to communication and problem-solving.</p></li><li><p>Experience in Customer Support, including handling inquiries, complaints, and service requests in a call center or similar environment.</p></li><li><p>Good Computer Literacy, including use of call center software, CRM tools, email, and basic office applications.</p></li><li><p>Clear and professional spoken and written English; knowledge of Arabic or additional languages is an advantage.</p></li><li><p>Ability to work in a fast-paced environment, manage multiple calls, and maintain accuracy under pressure.</p></li><li><p>Prior experience in automotive services, roadside assistance, or related industries is beneficial.</p></li></ul><p>High school diploma or equivalent; additional vocational or customer service training is a plus<br><br>If you have the <strong>zeal and enthusiasm to join our team</strong>, feel free to visit us for a walk-in interview at our office in <strong>Al Quoz 4, Dubai</strong> or apply to this job post. </p><ul><li><p>Please ask for <strong>Asha or Mohammed from the HR Team</strong> upon arrival, if walk-in</p></li><li><p><strong>Please note:</strong> Walk-in candidates should have a <strong>customer service background/experience</strong>. Profiles without relevant customer service experience may not be considered.</p></li></ul>

<p>800CarGuru is expanding its automotive service team and is hiring qualified candidates for the following positions:</p><ol><li><p>Roadside Assistance Technician</p></li><li><p>Tyre Technician / Tyre Fitter</p></li><li><p>Vehicle Inspector</p></li><li><p>Automotive Mechanic</p></li><li><p>Assistant Mechanic / Helper Mechanic</p></li><li><p>Electrician</p><br></li></ol><p>Candidates should clearly mention the position they are applying for while submitting their application.</p><br><ol><li><p><u>Roadside Assistance Technician</u></p></li></ol><p>Key Responsibilities:</p><p>• Attend roadside assistance requests across assigned locations<br>• Diagnose common vehicle breakdowns and provide immediate solutions<br>• Perform battery jump-starts, battery replacements, tyre changes and minor repairs<br>• Assist with vehicle lockouts, fuel delivery and breakdown support<br>• Coordinate with the operations team and towing service when required<br>• Handle customers professionally and provide timely service updates</p><p>Requirements:</p><p>• Experience in roadside assistance or automotive repair<br>• Knowledge of batteries, tyres and basic electrical and mechanical faults<br>• Ability to work independently at customer locations<br>• Valid UAE driving license is strongly preferred</p><br><ol start="2"><li><p><u>Tyre Technician / Tyre Fitter</u></p></li></ol><p>Key Responsibilities:</p><p>• Inspect tyres for punctures, damage and excessive wear<br>• Perform tyre removal, fitting, replacement and puncture repair<br>• Carry out tyre rotation and wheel balancing<br>• Check tyre pressure, valves, rims and related components<br>• Operate tyre-changing and wheel-balancing equipment safely<br>• Attend mobile and roadside tyre service jobs when required</p><p>Requirements:</p><p>• Experience as a Tyre Technician or Tyre Fitter<br>• Knowledge of different tyre sizes, types and pressure specifications<br>• Hands-on experience in puncture repair and wheel balancing<br>• UAE driving license will be an advantage</p><br><ol start="3"><li><p><u>Vehicle Inspector</u></p></li></ol><p>Key Responsibilities:</p><p>• Conduct complete vehicle inspections using approved checklists<br>• Inspect the engine, transmission, brakes, suspension, tyres, electrical systems and vehicle body<br>• Identify visible faults, accident damage and maintenance requirements<br>• Conduct road tests when authorized<br>• Prepare accurate inspection reports with photographs and observations<br>• Explain inspection findings clearly to customers and service advisors</p><p>Requirements:</p><p>• Experience in vehicle inspection, automotive diagnostics or mechanical repair<br>• Strong knowledge of vehicle systems and common mechanical faults<br>• Ability to prepare accurate digital inspection reports<br>• Valid UAE driving license is preferred</p><br><ol start="4"><li><p><u>Automotive Mechanic</u></p></li></ol><p>Key Responsibilities:</p><p>• Diagnose and repair mechanical and basic electrical faults<br>• Perform periodic vehicle servicing and preventive maintenance<br>• Repair or replace brakes, suspension, steering, cooling and engine components<br>• Use diagnostic equipment and workshop tools safely<br>• Conduct quality checks after completing repairs<br>• Coordinate with service advisors regarding repair requirements and spare parts</p><p>Requirements:</p><p>• Experience as an Automotive Mechanic in a garage, dealership or service center<br>• Strong knowledge of petrol vehicles and common automotive systems<br>• Ability to independently diagnose and complete mechanical repairs<br>• Technical qualification in Automobile or Mechanical Engineering is preferred</p><br><ol start="5"><li><p><u>Assistant Mechanic / Helper Mechanic</u></p></li></ol><p>Key Responsibilities:</p><p>• Assist mechanics with servicing, repairs and component replacement<br>• Help with oil changes, filter replacements, tyre removal and basic maintenance<br>• Arrange tools, spare parts and equipment for assigned jobs<br>• Maintain cleanliness and safety in the workshop<br>• Learn diagnostic and repair procedures under senior technicians</p><p>Requirements:</p><p>• Basic automotive knowledge or workshop experience<br>• Willingness to learn and work under the guidance of senior technicians<br>• Physically fit and able to handle workshop duties<br>• ITI, diploma or automotive training will be an advantage</p><p>General Requirements</p><p>• Previous experience in a garage, dealership, tyre shop, vehicle inspection center or roadside assistance company is preferred<br>• UAE automotive experience will be an advantage<br>• Basic English communication skills are required<br>• Hindi, Urdu, Malayalam, Tamil or Arabic will be an advantage<br>• Candidates must be willing to work flexible shifts and attend roadside jobs when required<br>• Immediate joiners and candidates already available in the UAE will be preferred</p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Previous experience in a garage, dealership, tyre shop, vehicle inspection center or roadside assistance company is preferred</p></li><li><p>UAE automotive experience will be an advantage</p></li><li><p>Basic English communication skills are required</p></li><li><p>Hindi, Urdu, Malayalam, Tamil or Arabic will be an advantage</p></li><li><p>Candidates must be willing to work flexible shifts and attend roadside jobs when required</p></li><li><p>Immediate joiners and candidates already available in the UAE will be preferred<br></p></li></ul><p>What We Offer</p><ul><li><p>Competitive salary based on experience and position</p></li><li><p>Performance-based incentives</p></li><li><p>Employment visa and medical insurance as per UAE regulations</p></li><li><p>Training and career growth opportunities</p></li><li><p>Opportunity to work with a growing automotive service company</p></li></ul><p><br></p><p>How to Apply</p><p>Apply with your updated CV and</p><p>include the following role you applied for and following details:</p><ul><li><p>Position applied for</p></li><li><p>Current location</p></li><li><p>UAE visa status</p></li><li><p>Total automotive experience</p></li><li><p>UAE experience</p></li><li><p>Current salary</p></li><li><p>Expected salary</p></li><li><p>Availability to join</p></li><li><p>UAE driving license status</p></li></ul><p>Or reach us directly at our office Al-Quoz 4 branch.</p>

<ul><li><p>Attend customer calls and service inquiries in a professional and timely manner</p></li><li><p>Understand vehicle problems and accurately record customer concerns</p></li><li><p>Provide customers with preliminary guidance, service recommendations and estimated timelines</p></li><li><p>Prepare job cards, quotations and service estimates</p></li><li><p>Coordinate with technicians and the operations team for inspection, diagnosis and repair</p></li><li><p>Assign jobs based on technician availability, location and technical requirements</p></li><li><p>Keep customers regularly updated on job status, repair requirements and completion time</p></li><li><p>Explain technical issues and recommended repairs in simple, customer-friendly language</p></li><li><p>Obtain customer approval before carrying out additional repairs or replacing parts</p></li><li><p>Follow up on pending quotations and convert inquiries into confirmed service bookings</p></li><li><p>Coordinate vehicle pickup, delivery and roadside assistance when required</p></li><li><p>Ensure accurate billing, payment collection and closure of job cards</p></li><li><p>Handle customer complaints and resolve service-related concerns promptly</p></li><li><p>Maintain complete customer and vehicle service records in the system</p></li><li><p>Recommend relevant preventive maintenance and value-added services</p></li><li><p>Follow up with customers after service completion to ensure satisfaction</p></li><li><p>Support achievement of revenue, conversion and customer satisfaction targets</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>2 to 5 years of experience as a Service Advisor in the automotive industry</p></li><li><p>Previous UAE experience with a garage, dealership, workshop, roadside assistance provider or vehicle service center is preferred</p></li><li><p>Diploma or technical qualification in Automobile Engineering, Mechanical Engineering or a related field is desirable</p></li><li><p>Good understanding of vehicle maintenance, diagnostics, spare parts and common mechanical and electrical issues</p></li><li><p>Experience preparing quotations, estimates, job cards and invoices</p></li><li><p>Strong customer service, communication and complaint-handling skills</p></li><li><p>Ability to coordinate effectively with technicians, drivers and operations teams</p></li><li><p>Sales-oriented approach with the ability to convert inquiries and recommend suitable services</p></li><li><p>Good working knowledge of MS Office, CRM or workshop management systems</p></li><li><p>Fluency in English and Hindi is required; Arabic or additional regional languages will be an advantage</p></li><li><p>Valid UAE driving license will be an advantage</p></li><li><p>Candidates who can join immediately or at short notice will be preferred</p></li></ul><br><p><strong><u>Key Skills </u></strong> Automotive Service Advisor, Automobile Service Advisor, Garage Service Advisor, Workshop Service Advisor, Customer Service, Job Card Preparation, Vehicle Diagnostics, Repair Estimation, Automotive Maintenance, Spare Parts, Roadside Assistance, Service Coordination, Customer Complaint Resolution, Upselling, CRM, Automotive Workshop, UAE Automotive Experience</p>