وظائف Finclutech Ltd FZCO

<ul><li><p>Take ownership of production issues across our platforms, including extended-hours and on-call coverage on a rotation.</p></li><li><p>Investigate issues across partners, from first symptom toward root cause.</p></li><li><p>Search and analyse production logs, cutting through noise to isolate the relevant events.</p></li><li><p>Read and navigate existing codebases to diagnose logic-level issues — such as concurrency, data-consistency, or integration bugs — and propose or implement targeted, well-tested fixes in collaboration with Engineering.</p></li><li><p>Resolve within your scope — including small, well-tested code-level fixes where appropriate — and escalate to the Support Lead with full evidence when a change is architecturally significant or the root cause is unclear.</p></li><li><p>Triage and manage tickets in Jira, keeping issues moving, chasing owners, and keeping stakeholders informed.</p></li><li><p>Write clear bug and change tickets and RCA/postmortem documentation, covering observed behaviour, evidence, suspected root cause, and references, so escalated issues arrive well-documented.</p></li><li><p>Monitor platform and transaction health and flag anomalies (timeouts, retries, duplicate disbursements, velocity-control rejections) before they escalate.</p></li><li><p>Communicate findings clearly to technical and non-technical audiences, without overstating what the evidence supports.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><u>Must have</u></p><ul><li><p>6+ years prior experience in technical issue resolution in a fast-paced global support team.</p></li><li><p>3+ years of hands-on software development experience (Java, Python, or similar) — either before transitioning into support/operations, or alongside it — with real exposure to the SDLC: writing, testing, and shipping code, not just reading about it.</p></li><li><p>Comfortable reading an unfamiliar codebase, diagnosing a logic-level bug (e.g. a concurrency or data-consistency issue), and implementing a small, safe fix under guidance — this role does not involve building new features, but it does involve adjusting existing code.</p></li><li><p>Strong understanding of APIs and experience using Postman (or equivalent tools) for endpoint inspection and testing.</p></li><li><p>Proficient in SQL for querying and validating data across multiple databases (MariaDB, PostgreSQL, or similar).</p></li><li><p>General familiarity with web applications, microservices, and RESTful architectures.</p></li><li><p>Comfortable working with logs, monitoring tools, and error tracking systems.</p></li><li><p>Analytical mindset and strong troubleshooting skills; able to isolate problems quickly and propose next steps.</p></li><li><p>Excellent communication skills with excellent written and verbal English to collaborate effectively with both Customer Support (non-technical) and Engineering (technical) teams.</p></li><li><p>Experience writing RCA/postmortem documentation and communicating incident status to both technical and non-technical stakeholders.</p></li><li><p>A structured, evidence-first troubleshooting mindset that verifies across sources before declaring a root cause.</p></li><li><p>Sound escalation judgment; knows what to resolve and what to hand up.</p></li></ul><br><p><u>Nice to have</u></p><ul><li><p>Prior experience as a Software / Backend Engineer before moving into a support, SRE, or production-operations role.</p></li><li><p>Understanding of REST APIs, distributed systems, databases, and developer tools.</p></li><li><p>Familiarity with SQL, Postman, Kibana, Jira, and Confluence.</p></li><li><p>Comfortable with git-based workflows (branching, pull requests, code review) for small fixes.</p></li></ul>

<ul><li><p>To understand business requirements from multiple stakeholders and accurately translate them into technical requirements for software solutions.</p></li><li><p>Ensuring that requirements are delivered on time and within scope.</p></li><li><p>Design of technical solutions that align with business requirements.</p></li><li><p>Creating detailed documentation (functional specifications, system requirements, workflows, UMLs) for development teams.</p></li><li><p>Ensuring the technical feasibility of the proposed solutions and identifying risks or limitations early on.</p></li><li><p>Acting as the liaison between technical teams (developers, testers, etc.) and business stakeholders to ensure clear communication and understanding.</p></li><li><p>Providing ongoing support and clarification to the development team during the software development lifecycle.</p></li><li><p>Collaborating with QA teams to define acceptance criteria and test cases based on business requirements.</p></li><li><p>Ensuring that software meets functional requirements, performance benchmarks, and quality standards.</p></li><li><p>Assisting in UAT (User Acceptance Testing) and validating that the delivered solution meets business needs.</p></li><li><p>Suggesting improvements to business processes and system features based on feedback from stakeholders and end-users.</p></li><li><p>Monitoring and analysing product performance post-deployment to identify areas for improvement.</p></li><li><p>Working alongside project managers to ensure timely and efficient project delivery.</p></li><li><p>Leveraging AI tools (e.g. Claude) to accelerate requirements analysis, documentation drafting, and workflow automation, while critically reviewing AI-generated outputs for accuracy before use.</p></li><li><p>Writing requirements for integrations with third party providers (telcos, payment gateways, banking partners) and coordinating dependencies across external vendors.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Degree in Computer Science, Engineering, Information Technology, or a related field is a must. Certifications in CBAP, PMI-PBA or related certification in Business Analysis is strongly preferred.</p></li><li><p>At least 8 years of hands-on BA experience in a software development environment, with exposure to technical aspects of the development process.</p></li><li><p>Have a deep understanding and knowledge of Banking and Mobile Money domains.</p></li><li><p>Proven track record of writing business requirements for financial systems – knowledge of banking and mobile money is preferred.</p></li><li><p>Deep understanding of Waterfall and Agile methodologies and familiarity with project management tools (e.g., JIRA).</p></li><li><p>Experience in writing detailed business and technical specifications, user stories, and acceptance criteria.</p></li><li><p>Proficient in the Software Development Life Cycle (SDLC).</p></li><li><p>Proficiency with tools for requirements management, such as Microsoft Office, MS Visio, Adobe XD, Confluence or specialized business analysis tools.</p></li><li><p>A good understanding of software development principles, databases (e.g., SQL), and web technologies (e.g., HTML, CSS, JavaScript, APIs), programming languages or frameworks to understand technical discussions.</p></li><li><p>Experience in creating UML diagrams (Use Case, Activity, Sequence, and Class Diagrams) for system design.</p></li><li><p>Ability to develop workflows and process flow diagrams to represent business processes.</p></li><li><p>Ability to understand and explain complex technical concepts to non-technical stakeholders and vice versa.</p></li><li><p>Strong verbal and written communication skills (English) for documentation, reports, and stakeholder meetings.</p></li><li><p>Analytical thinking to break down complex business issues and propose technical solutions.</p></li><li><p>Proactive in identifying problems early in the development cycle and helping find solutions.</p></li><li><p>Working effectively in cross-functional teams, including developers, QA engineers, product owners, and project managers.</p></li><li><p>Managing multiple tasks, meeting deadlines, and adapting to changes in project scope or timelines.</p></li><li><p>Working knowledge of AI/LLM tools, particularly Claude, for requirements analysis, documentation and process automation is a strong plus.</p></li><li><p>Understanding prompt engineering principles and the judgement to critically evaluate AI-assisted outputs for accuracy and business relevance.</p></li><li><p>Experience with API documentation and specification tools such as Postman is an advantage.</p></li><li><p>Awareness of payment rails, regulatory and compliance considerations relevant to mobile money such as PCI-DSS and Data Protection, is an advantage.</p></li><li><p>Exposure to data/reporting tools such as Power BI to interpret product and transaction performance metrics is a plus.</p></li></ul>

<p>This is an individual-contributor role with no team to delegate to — you plan, execute, and optimize personally. It's also a narrower, deeper mandate than a generalist digital marketing role — you live in ASO, Apple Search Ads, mobile attribution, and install-to-transaction funnels, and you've done it before inside a regulated financial product (wallet, remittance, payments, or banking app), not just an e-commerce or gaming app. You own mobile acquisition, app-store presence, and attribution end to end, and you execute personally.</p><br><p><strong><u>What You Must Know:-</u></strong></p><p>Mobile App Marketing — Core to This Role</p><p>– App Store Optimisation (ASO) — iOS App Store and Google Play; keyword strategy, listing copy, screenshots, A/B tests, review management</p><p>– Hands-on platform experience in App Store Connect (Product Page Optimization) and Google Play Console (Store Listing Experiments) — not just conceptual ASO knowledge</p><p>– Apple Search Ads (ASA) and Google UAC / App campaigns — CPP structure, keyword match types, creative sets</p><p>– Deep linking — how they work, deferred deep links, why they matter for campaigns, how to troubleshoot</p><p>– Mobile user acquisition funnels for a financial product — install → registration → KYC → first transaction → retention</p><p>– Re-engagement and retargeting strategy for lapsed mobile users</p><p>– Referral and affiliate programme management — refer-a-friend incentive design, tracking, and fraud prevention; a core acquisition channel for wallet products</p><p>-Fintech / Regulated Product Experience</p><p>– Demonstrable experience marketing a regulated financial product — wallet, remittance, payments, banking, or a licensed broker/exchange</p><p>– Understanding of compliance-aware advertising — Google and Meta's financial-services ad policies, and working within regulator-reviewed creative and messaging</p><p>– Comfort with KYC/funded-account funnels, not just top-of-funnel install metrics</p><p>Attribution & Measurement</p><p>– Adjust or AppsFlyer — campaign tracking, deep links, cohort analysis, fraud filtering, SKAdNetwork (SKAN)</p><p>– Multi-touch attribution — understanding different models and their tradeoffs, not just reading dashboards</p><p>– Incrementality testing — knowing the difference between correlation and causation in performance data</p><p>– UTM discipline — consistent campaign tagging and QA across all tools</p><p>– SKAdNetwork — understanding post-iOS 14 privacy constraints and how they affect reporting</p><p>Web & Digital Performance Marketing</p><p>– Hands-on experience managing Google Search, Display and Performance Max campaigns</p><p>– Meta Ads for web conversion and acquisition campaigns</p><p>– Understanding of landing-page conversion optimisation and web-to-app journeys</p><p>– Working knowledge of GA4 and Google Tag Manager for web campaign tracking and conversion measurement</p><p>– Basic understanding of SEO and website performance; however, mobile app growth remains the primary focus of this role</p><p>Analytics</p><p>– Firebase Analytics — mobile event tracking, user properties, debug view</p><p>– GA4 — funnel analysis, audience building, BigQuery export</p><p>– Mixpanel or Amplitude — product analytics, cohort retention, funnel drop-off; at least one is required</p><p>– Ability to read and QA data exports — you don't need to write complex queries but you need to understand results and flag anomalies</p><p>AI-Augmented Work</p><p>– Claude — for campaign analysis, ASO keyword research, competitive research; daily use, not occasional</p><p>– Prompt engineering — knowing how to get reliable, structured output</p><p>– AI-powered creative tools ( Pencil, or similar) — hands-on experience a strong plus</p><p>Performance Reporting</p><p>– Weekly and monthly reporting owned end to end — from data pull to insight to recommendation</p><p>– CPI, CAC, ROAS, activation rate, D1/D7/D30 retention, funded-account conversion rate — you know what drives each metric</p><p>-You act on data. You don't just present it.</p><p><strong>Desired Candidate Profile</strong></p><p>– 5+ years in a hands-on digital/performance marketing role, with at least 2+ years specifically in mobile app growth (ASO/ASA/UAC) – Demonstrable experience marketing a regulated financial product — be ready to present real campaigns and real numbers at interview – Demonstrable results in mobile attribution and funnel optimisation — be ready to present real campaigns and real numbers at interview – Fluent English, written and spoken – Must be based in or willing to relocate to Dubai, UAE – Must be able to work on-site</p><br><p><strong><u>Nice to Have:-</u></strong></p><p>– App Store Optimisation certifications (AppTweak, or similar)</p><p>– UAE, GCC, East Africa, or Latin American mobile-money market experience</p><p>– Bilingual: Arabic or Spanish a strong advantage</p><p>– Organic social awareness for app- or website-related content — this role does not own broader brand social/content strategy</p><p>- Experience working in a lean team where you had to own the full function yourself</p>

<p><u>Project Planning & Delivery</u></p><ul><li><p>Lead projects through the full lifecycle: initiation, planning, execution, monitoring and control, and closure.</p></li><li><p>Develop and maintain project charters, SOWs, work breakdown structures, schedules, and resource plans.</p></li><li><p>Translate approved business requirements into actionable delivery plans, ensuring requirements are baselined, traceable, and reflected in project scope.</p></li><li><p>Manage scope, timelines, resources, dependencies, and inter-project constraints, and control scope creep.</p></li><li><p>Establish delivery baselines and track actuals against plan, escalating variances early with recommended corrective actions.</p></li></ul><p><u>Governance, Risk & Compliance</u></p><ul><li><p>Deliver projects in full alignment with the organisation's established change-control, release governance, and information-security frameworks.</p></li><li><p>Maintain RAID logs and lead weekly RAID reviews for all active projects.</p></li><li><p>Ensure project delivery complies with applicable regulatory and data-protection requirements in coordination with the relevant control functions.</p></li><li><p>Maintain project governance artefacts: sign-offs, decision logs, and audit-ready project documentation.</p></li></ul><p><u>Stakeholder & Client Coordination</u></p><ul><li><p>Serve as the interface between project teams and business stakeholders.</p></li><li><p>Coordinate clients and integration partners on project deliverables: onboarding to the project, milestone and deliverable tracking, and project-level escalations.</p></li><li><p>Prepare and deliver clear, decision-oriented project status reporting to executive management on schedule.</p></li><li><p>Negotiate priorities and resolve conflicts across cross-functional teams while protecting delivery commitments.</p></li></ul><p><u>Agile Delivery & Go-Live Coordination</u></p><ul><li><p>Drive Agile ceremonies (sprint planning, stand-ups, reviews, retrospectives) and hybrid delivery models where appropriate.</p></li><li><p>Track dependencies as inputs to the project plan, coordinating closely with the teams that own them.</p></li></ul><p><u>Documentation, Handover & Continuous Improvement</u></p><ul><li><p>Ensure project documentation is complete.</p></li><li><p>Complete formal handover to the accountable owners at closure; capture and socialise lessons learned.</p></li><li><p>Feed improvements back into delivery standards, templates, and playbooks, and contribute to maturing PMO practices, tooling, and reporting.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><u>Technical Knowledge</u></p><ul><li><p>Delivery methods: Software Development Lifecycle (SDLC).</p></li><li><p>Architecture & integration: APIs (REST/SOAP), microservices, message queues, and relational/NoSQL databases.</p></li><li><p>Infrastructure & security: Networking fundamentals, information security principles, business continuity and disaster recovery.</p></li><li><p>Service management: ITIL-aligned change, release, and incident management practices.</p></li><li><p>Tooling: Jira, Confluence, MS Project or equivalent planning tools, and collaboration platforms.</p></li></ul><p><u>Must have</u></p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.</p></li><li><p>4-6 years of progressive experience managing technology projects of increasing scale and complexity.</p></li><li><p>Demonstrated success delivering enterprise software implementations and cross-functional programs end to end.</p></li><li><p>Experience delivering within established ITSM and change-management environments.</p></li><li><p>Hands-on experience managing vendors and integration partners on project deliverables and working with Agile delivery teams.</p></li></ul><p>Nice to have</p><ul><li><p>Experience in fintech, banking, payments, or financial services, including exposure to regulated go-lives and compliance-driven delivery.</p></li><li><p>Experience delivering across multiple markets or geographies.</p></li></ul><p><u>Preferred Certifications</u></p><ul><li><p>PMP (Project Management Professional)</p></li><li><p>PRINCE2 Practitioner</p></li><li><p>Certified ScrumMaster (CSM) or Professional Scrum Master (PSM)</p></li><li><p>PMI-ACP (Agile Certified Practitioner)</p></li><li><p>ITIL Foundation</p></li><li><p>SAFe Agilist</p></li></ul>

<ul><li><p>Build features end-to-end across backend and frontend, designing, implementing, testing, and shipping changes that span the full stack.</p></li><li><p>Develop backend services in Java/Spring Boot or Python (with Temporal workflows), exposing clean, well-documented REST APIs.</p></li><li><p>Build user-facing interfaces in React, with attention to usability, accessibility, and performance.</p></li><li><p>Model and query data across MySQL NDB Cluster, MariaDB Galera, and PostgreSQL, writing efficient and correct SQL.</p></li><li><p>Integrate with payment partners and internal services, handling retries, timeouts, and idempotency correctly so money movement stays consistent.</p></li><li><p>Write tests and review code, keeping quality high and regressions out of production.</p></li><li><p>Collaborate across teams by picking up work from Jira, documenting in Confluence, and working with Product, QA, Support, and DevOps from first ticket to release.</p></li><li><p>Monitor and troubleshoot what you ship using Grafana, Prometheus, and ELK, and fix issues at the root.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>4+ years building and shipping production web applications as a fullstack developer (or a strong backend developer with solid frontend experience).</p></li><li><p>BSc in Computer Science or a related field.</p></li><li><p>Strong backend experience in Java or Python, building RESTful APIs and microservices.</p></li><li><p>Solid frontend experience with React (TypeScript, HTML, CSS).</p></li><li><p>Proficient in SQL and comfortable working across relational databases.</p></li><li><p>Good understanding of distributed systems, microservices, and RESTful architectures.</p></li><li><p>Experience with Git-based workflows and CI/CD pipelines.</p></li><li><p>Comfortable with containers and Kubernetes-based deployment.</p></li><li><p>Analytical mindset and strong troubleshooting skills across the full stack; able to isolate problems and propose next steps.</p></li><li><p>Excellent written and verbal English to collaborate effectively with QA, Support (non-technical), and Engineering (technical) teams.</p></li><li><p>Experience in fintech, payments, wallets, or another regulated, high-availability transactional domain.</p></li><li><p>Familiarity with Temporal (or a similar workflow-orchestration engine) and event-driven systems such as Kafka.</p></li><li><p>Awareness of secure handling of sensitive customer and financial data.</p></li></ul>

<ul><li><p>Design, document, and execute manual and automated test cases for web, mobile, and backend applications.</p></li><li><p>Build and maintain automated test suites for functional and regression testing, with growing ownership of test architecture decisions.</p></li><li><p>Test API integrations, particularly around payment processing, wallet transactions, and third-party provider connections.</p></li><li><p>Validate data integrity across distributed systems.</p></li><li><p>Integrate and maintain tests within CI/CD pipelines (Bitbucket Pipelines, ArgoCD).</p></li><li><p>Reproduce, document, and track defects through resolution, working directly with developers (Jira).</p></li><li><p>Participate in performance and load testing efforts for high-transaction-volume systems.</p></li><li><p>Support UAT cycles with internal stakeholders and external partners.</p></li><li><p>Contribute test cases and coverage plans for new features, including those built on Temporal workflows and Kubernetes-based microservices.</p></li><li><p>Help maintain compliance with relevant regulatory and security standards.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>3-4 years of experience in software QA or test engineering.</p></li><li><p>Solid understanding of manual and automated testing methodologies.</p></li><li><p>Hands-on experience with test automation frameworks (e.g., Selenium, Cypress, Appium, or similar).</p></li><li><p>Experience testing RESTful APIs (Postman, REST Assured, or similar tools).</p></li><li><p>Comfortable writing SQL queries for data validation.</p></li><li><p>Experience working with Jira and Agile/Scrum development processes.</p></li><li><p>Understanding of CI/CD pipelines and version control (Git/Bitbucket).</p></li><li><p>Experience in fintech, payments, or banking domains.</p></li><li><p>Exposure to Kubernetes-based environments.</p></li><li><p>Experience testing mobile applications built with Flutter, Kotlin, or Swift.</p></li><li><p>Familiarity with performance/load testing tools (JMeter, k6, or similar).</p></li><li><p>Awareness of security testing practices for financial systems.</p></li><li><p>ISTQB Foundation certification or equivalent.</p></li></ul>

<ul><li><p>Take ownership of production issues across our platforms, including extended-hours and on-call coverage on a rotation.</p></li><li><p>Investigate issues across partners, from first symptom toward root cause.</p></li><li><p>Search and analyse production logs, cutting through noise to isolate the relevant events.</p></li><li><p>Resolve within your scope, and escalate to the Support Lead with full evidence when an issue needs a code change, or is unclear.</p></li><li><p>Triage and manage tickets in Jira, keeping issues moving, chasing owners, and keeping stakeholders informed.</p></li><li><p>Write clear bug and change tickets, covering observed behaviour, evidence, suspected root cause, and references, so escalated issues arrive well-documented.</p></li><li><p>Monitor platform and transaction health and flag anomalies (timeouts, retries, duplicate disbursements, velocity-control rejections) before they escalate.</p></li><li><p>Communicate findings clearly to technical and non-technical audiences, without overstating what the evidence supports.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>4+ years prior experience in technical issue resolution in a fast-paced global support team.</p></li><li><p>Strong understanding of APIs and experience using Postman (or equivalent tools) for endpoint inspection and testing.</p></li><li><p>Proficient in SQL for querying and validating data across multiple databases (MariaDB, PostgreSQL, or similar).</p></li><li><p>General familiarity with web applications, microservices, and RESTful architectures.</p></li><li><p>Comfortable working with logs, monitoring tools, and error tracking systems.</p></li><li><p>Analytical mindset and strong troubleshooting skills; able to isolate problems quickly and propose next steps.</p></li><li><p>Excellent communication skills with excellent written and verbal English to collaborate effectively with both Customer Support (non-technical) and Engineering (technical) teams.</p></li><li><p>Programming experience in one or more of the following languages: Java or Python.</p></li><li><p>A structured, evidence-first troubleshooting mindset that verifies across sources before declaring a root cause.</p></li><li><p>Sound escalation judgment; knows what to resolve and what to hand up.</p></li><li><p>Understanding of REST APIs, distributed systems, databases, and developer tools.</p></li><li><p>Familiarity with SQL, Postman, Kibana, Jira, and Confluence.</p></li></ul>

<ul><li><p>To understand business requirements from multiple stakeholders and accurately translate them into technical requirements for software solutions.</p></li><li><p>Ensuring that requirements are delivered on time and within scope.</p></li><li><p>Design of technical solutions that align with business requirements.</p></li><li><p>Creating detailed documentation (functional specifications, system requirements, workflows, UMLs) for development teams.</p></li><li><p>Ensuring the technical feasibility of the proposed solutions and identifying risks or limitations early on.</p></li><li><p>Acting as the liaison between technical teams (developers, testers, etc.) and business stakeholders to ensure clear communication and understanding.</p></li><li><p>Providing ongoing support and clarification to the development team during the software development lifecycle.</p></li><li><p>Collaborating with QA teams to define acceptance criteria and test cases based on business requirements.</p></li><li><p>Ensuring that software meets functional requirements, performance benchmarks, and quality standards.</p></li><li><p>Assisting in UAT (User Acceptance Testing) and validating that the delivered solution meets business needs.</p></li><li><p>Suggesting improvements to business processes and system features based on feedback from stakeholders and end-users.</p></li><li><p>Monitoring and analysing product performance post-deployment to identify areas for improvement.</p></li><li><p>Working alongside project managers to ensure timely and efficient project delivery.</p></li><li><p>Leveraging AI tools (e.g. Claude) to accelerate requirements analysis, documentation drafting, and workflow automation, while critically reviewing AI-generated outputs for accuracy before use.</p></li><li><p>Writing requirements for integrations with third party providers (telcos, payment gateways, banking partners) and coordinating dependencies across external vendors.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Degree in Computer Science, Engineering, Information Technology, or a related field is a must. Certifications in CBAP, PMI-PBA or related certification in Business Analysis is strongly preferred.</p></li><li><p>At least 8 years of hands-on BA experience in a software development environment, with exposure to technical aspects of the development process.</p></li><li><p>Have a deep understanding and knowledge of Banking and Mobile Money domains.</p></li><li><p>Proven track record of writing business requirements for financial systems – knowledge of banking and mobile money is preferred.</p></li><li><p>Deep understanding of Waterfall and Agile methodologies and familiarity with project management tools (e.g., JIRA).</p></li><li><p>Experience in writing detailed business and technical specifications, user stories, and acceptance criteria.</p></li><li><p>Proficient in the Software Development Life Cycle (SDLC).</p></li><li><p>Proficiency with tools for requirements management, such as Microsoft Office, MS Visio, Adobe XD, Confluence or specialized business analysis tools.</p></li><li><p>A good understanding of software development principles, databases (e.g., SQL), and web technologies (e.g., HTML, CSS, JavaScript, APIs), programming languages or frameworks to understand technical discussions.</p></li><li><p>Experience in creating UML diagrams (Use Case, Activity, Sequence, and Class Diagrams) for system design.</p></li><li><p>Ability to develop workflows and process flow diagrams to represent business processes.</p></li><li><p>Ability to understand and explain complex technical concepts to non-technical stakeholders and vice versa.</p></li><li><p>Strong verbal and written communication skills (English) for documentation, reports, and stakeholder meetings.</p></li><li><p>Analytical thinking to break down complex business issues and propose technical solutions.</p></li><li><p>Proactive in identifying problems early in the development cycle and helping find solutions.</p></li><li><p>Working effectively in cross-functional teams, including developers, QA engineers, product owners, and project managers.</p></li><li><p>Managing multiple tasks, meeting deadlines, and adapting to changes in project scope or timelines.</p></li><li><p>Working knowledge of AI/LLM tools, particularly Claude, for requirements analysis, documentation and process automation is a strong plus.</p></li><li><p>Understanding prompt engineering principles and the judgement to critically evaluate AI-assisted outputs for accuracy and business relevance.</p></li><li><p>Experience with API documentation and specification tools such as Postman is an advantage.</p></li><li><p>Awareness of payment rails, regulatory and compliance considerations relevant to mobile money such as PCI-DSS and Data Protection, is an advantage.</p></li><li><p>Exposure to data/reporting tools such as Power BI to interpret product and transaction performance metrics is a plus.</p></li></ul>

<ul><li><p>Design, build, and maintain automation workflows that connect AI models to business processes</p></li><li><p>Build and maintain internal knowledge systems and knowledge bases</p></li><li><p>Configure and maintain MCP (Model Context Protocol) integrations and other AI tool connections</p></li><li><p>Connect and maintain databases, and build reliable data pipelines between systems</p></li><li><p>Build and maintain internal dashboards and reporting tools</p></li><li><p>Integrate third-party APIs and tools into existing systems and workflows</p></li><li><p>Take a described business process or project brief and independently deliver a working solution end to end</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Hands-on experience with Claude (Anthropic), including Claude Code, the Claude Agent SDK/API, prompt design, and tool-using agents</p></li><li><p>Experience building or configuring MCP (Model Context Protocol) integrations</p></li><li><p>Working knowledge of other leading AI models (e.g. GPT, Gemini) and the judgment to select the right tool for a task</p></li><li><p>Experience building automations and agentic workflows using APIs, webhooks, schedulers, and event triggers</p></li><li><p>Proficiency in SQL and experience working with production or read-replica databases</p></li><li><p>Experience building dashboards and reports directly from underlying data</p></li><li><p>Proficient in at least one programming or scripting language (e.g. Python, JavaScript/TypeScript)</p></li><li><p>Comfortable with Git and standard version control practices</p></li><li><p>Able to read and safely modify an existing codebase</p></li><li><p>3+ years of hands-on experience building software, automations, or AI-integrated tools</p></li><li><p>Experience working across multiple countries, currencies, or regulatory environments</p></li><li><p>Familiarity with real-time data pipelines or feeds</p></li><li><p>Experience in fintech, payments, or another regulated industry</p></li><li><p>Experience building internal tools independently in a lean or fast-moving environment</p></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Actively monitor IT dashboards such as Grafana, Prometheus, ELK, or SIEM tools.</li><li>Detect and log alerts, anomalies, or system events in the incident management system.</li><li>Perform initial triage and basic troubleshooting as per SOPs.</li><li>Escalate unresolved or critical issues to L2/L3 SMEs within defined SLA timelines.</li><li>Maintain accurate incident logs, updates, and resolution notes.</li><li>Check server and application health using predefined scripts and monitoring tools</li><li>Restart basic services or processes as instructed in SOPs</li><li>Assist in routine checks (backups, patching status, server availability, endpoint monitoring).</li><li>Verify deployment or scheduled jobs completion and escalate failures.</li><li>Monitor SIEM dashboards for potential threats or security alerts.</li><li>Log suspicious events and escalate to SOC analysts.</li><li>Follow basic cybersecurity incident playbooks.</li><li>Work closely with DevOps, Network, and Security teams to ensure smooth escalation and knowledge sharing.</li><li>Update SOPs, knowledge base articles, and shift handover logs regularly</li><li>Work in shift rotations to ensure 24/7 coverage.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Diploma or Bachelor’s in Computer Science, IT, or related field.</p></li><li><p>3–6 years in IT monitoring, service desk, or NOC/SOC environments. </p></li><li><p>Certification can be plus point- ITIL Foundation, CompTIA Network+, or relevant DevOps/cloud basics (AWS, Azure).</p></li><li><p>Familiarity with monitoring tools (Grafana, Prometheus, Nagios, Zabbix, CloudWatch, or SIEM tools).</p></li><li><p>Basic understanding of Linux and Windows server administration.</p></li><li><p>Basic understanding of database concepts (tables, queries, backup/restore, job monitoring).</p></li><li><p>Awareness of database health indicators – availability, connection errors, slow queries, backup success, log growth.</p></li><li><p>Knowledge of networking fundamentals (IP, DNS, firewalls, routing).</p></li><li><p>Awareness of DevOps and cloud environments (CI/CD basics, containers is a plus).</p></li><li><p>Basic cybersecurity awareness (malware, phishing, access control).</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a hands-on Digital Marketing Specialist with strong expertise in Performance Marketing, Mobile App User Acquisition, Paid Media (Google, Meta, TikTok), Analytics (GA4/Firebase), and Growth Marketing. Experience in fintech, payments, digital wallets, or mobile app businesses is highly preferred.</p><br><p>What You Must Know:- <strong><u>Paid Media — The Full Stack </u></strong>– Meta Ads (Facebook + Instagram) — campaigns, audiences, creatives, attribution windows, CAPI – Google Ads — Search, UAC / App campaigns, Display, YouTube, Performance Max – TikTok Ads — creative-led campaigns, Spark Ads, lookalike and interest targeting – Snapchat Ads — especially relevant given the UAE’s high penetration rates – Apple Search Ads (ASA) — mandatory for any mobile app business; CPP, keyword bidding, creative sets – LinkedIn Ads — awareness and employer branding when needed – X (Twitter) Ads — basic proficiency – Programmatic fundamentals — DSPs, PMPs, viewability, brand safety; you don’t need to run a DSP independently but you need to know when and why to use one <strong><u>Mobile App Marketing </u></strong>– App Store Optimisation (ASO) — iOS App Store and Google Play; keyword strategy, listing copy, screenshots, A/B tests – Apple Search Ads — campaign types, CPP structure, keyword match types – Deep linking — how they work, deferred deep links, why they matter for campaigns, how to troubleshoot – Mobile user acquisition funnels — install → registration → KYC → first transaction → retention – Re-engagement and retargeting for lapsed mobile users <strong><u>Attribution &amp; Measurement </u></strong> – Adjust — campaign tracking, deep links, cohort analysis, fraud filtering, SKAdNetwork (SKAN) – Multi-touch attribution — understanding different models and their tradeoffs, not just reading dashboards – Incrementality testing — knowing the difference between correlation and causation in performance data – UTM discipline — consistent campaign tagging, source/medium/campaign/content/term, and QA – SKAdNetwork — understanding post-iOS 14 privacy constraints and how they affect reporting <strong><u>Analytics </u></strong> – GA4 — event schema design, funnel analysis, explorations, audience building, custom reports, BigQuery export – Firebase Analytics — mobile event tracking, user properties, debug view – Mixpanel or Amplitude — product analytics, cohort retention, funnel drops; at least one is required – UTM tracking, campaign tagging, and data hygiene across all tools – Ability to read and QA data exports and SQL outputs — you don’t need to write complex queries but you need to understand results and flag anomalies <strong><u>CRM &amp; Lifecycle Marketing </u></strong>– Insider — journeys, segments, A/B testing, push notifications, in-app messaging, web personalisation, onsite campaigns – Push notification strategy — timing, frequency capping, copy, deep link targets, opt-in rate optimisation – Email marketing — automated flows, segmentation, deliverability fundamentals (SPF, DKIM, bounce handling) – SMS marketing — particularly relevant for emerging-market user bases – Lifecycle thinking: mapping a user from first install to loyal customer, building flows for each stage, measuring drop-off – Re-engagement campaigns — win-back flows, churn prediction signals, incentive design <strong><u>SEO </u></strong> – Technical SEO — crawlability, page speed, Core Web Vitals, structured data, hreflang for multilingual sites – On-page optimisation — keyword research, content briefs, title/meta, internal linking strategy – Off-page — backlink strategy, digital PR, local citations – Tools: Ahrefs or SEMrush (must have hands-on experience with at least one), Screaming Frog, Google Search Console – ASO as the mobile equivalent of SEO — keyword ranking, listing conversion, review management <strong><u>Social Media &amp; Content </u></strong> – Organic strategy across Instagram, TikTok, LinkedIn, Snapchat, X, and YouTube – Content calendar management, scheduling tools (Buffer, Hootsuite, Later, or native schedulers) – Short-form video — understanding what makes content perform on each platform; able to brief creators and UGC partners effectively – Community management — responding, engaging, escalating when needed – Influencer and creator partnerships — sourcing, vetting, briefing, tracking results with UTMs and promo codes – Social listening — brand monitoring, competitor tracking, trend identification <strong><u>AI-Augmented Work </u></strong>– Claude — for research, campaign analysis, audience insights, and competitive research; daily use, not occasional – Prompt engineering — knowing how to get reliable, structured output; iterating on prompts based on results – AI-powered creative tools — awareness and hands-on experience a strong plus <strong><u>Performance Reporting </u></strong> – Weekly and monthly reporting across all channels — owned from data pull to insight to recommendation – CAC, ROAS, CPI, LTV, activation rate, retention rate, D1/D7/D30 — you know what drives each metric – You act on data. You don’t just present it.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Nice to Have:- – Experience marketing a regulated financial product (wallet, remittance, payments, banking) – UAE, GCC, East Africa, or Latin American market experience – <strong>Bilingual: Arabic or Spanish a strong advantage </strong>– Google Tag Manager — event setup, triggers, debugging – Affiliate and referral programme management – Experience working in a lean team where you had to own the full function yourself <strong><u>What This Role Is Not </u></strong>– A management position — this is a full hands on job! – An account management role — you are not briefing an external media agency – A strategy-only role — you are accountable for execution, not just recommendations <strong>Requirements </strong> – 3+ years in a hands-on digital marketing role (agency or in-house) – Demonstrable results — be ready to present real campaigns and real numbers at interview – Fluent English, written and spoken – Must be based in or willing to relocate to Dubai, UAE – Must be able to work on-site</p><p></p></section>