وظائف Kyndryl Inc

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b><span>Who We Are</span></b></p><br><p>At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.&nbsp; We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.</p><br><p><br><b><span>The Role</span></b></p><br><p>Your role<br>Leverage your expertise and our comprehensive capabilities in this dynamic role. As a Consult Partner working in the Kyndryl Consult team, the organization’s fastest-growing business, you’ll craft innovative solutions for some of Kyndryl’s largest accounts. Join us at a unique time in our history where you can shape how our consulting practice operates today and evolves for the future.<br>You will play a key leadership role across multi-disciplinary teams, guiding them through complex consulting engagements, and leading your team to success. Your leadership will be critical in fostering talent development and innovation within the organization.<br>You’ll be responsible for creating and positioning strategic change agendas within Kyndryl's largest accounts across the C-suite, spanning the intersection between complex business and IT customer solutions. Transformations that bring AI and infrastructure together to create outcomes that scale across the entire customer eco-system.<br>With customer engagement being a core part of the job, this role demands a strong presence, industry expertise, and the ability to cultivate relationships with CXO-level customers.<br>What you will do<br>Contribute to Profitable Growth<br>•Sustain growth: Drive significant financial outcomes through signings and revenue targets. Manage margin expectations and backlog growth.<br>•Spot opportunities: Support the identification, pursuit and conversion of a pipeline of business development opportunities.<br>•Determine scope: Undertake scoping and fee negotiation on engagements, while ensuring profitability and understanding and containing risk.<br>Build Customer Engagement<br>•Get connected: Build and maintain deep relationships with customer CXOs and be seen as the 'go-to' person and a trusted advisor by senior executives.<br>•Take the lead: Lead C-level customer interactions and consulting initiatives, deliverables and outputs of a deal engagement.<br>•Inform and advise: Demonstrate credibility and experience to advise and deliver on complex consulting engagement.<br>•Keep customers happy: Enhance customer satisfaction, as measured by Net Promoter Score (NPS) and new relationship development. Secure customer references.<br>Achieve Operational Excellence<br>•Hit your goals: Achieve individual and team utilization targets.<br>•Take control: Lead the design of complex engagements and take responsibility for oversight of delivery, ensuring high performance and customer satisfaction.<br>Lead and Collaborate<br>•Lead by example: Foster a culture of continuous personal and professional development and challenging our people to be curious and innovative and supportive of each other. At the same time ensure that all outcomes are commercially focused, value adding and effectively executed.<br>Contribute to Strategic Goals<br>•Shape strategy: Utilize industry and technology expertise to shape and drive the company’s strategic initiatives.<br>•Pursue the vision: Align with Kyndryl’s strategic vision and contribute to its execution.<br>•Boost brand: Drive external eminence and innovation, establishing a strong personal and organizational brand in the industry. Proactively develop thought leadership and intellectual capital.</p><br><p><br><b><span>Who You Are</span></b></p><br><p>Required skills and experience<br>•Extensive experience in customer engagement and relationship management at the CXO level<br>•Demonstrable ability to build and commercialize relationships with senior executives<br>•Proven track record of leading and executing complex projects with multidisciplinary teams in a consulting, corporate or public sector environment<br>•Effective financial acumen with experience in driving revenue growth and managing margins<br>•Experience of managing or supporting high-value business development activities with senior stakeholders<br>•Deep understanding of industry trends and technology.<br>•Sound personal brand and presence in the industry<br>•Demonstrated ability to innovate and drive change</p><br><p><br><b><span>Being You</span></b></p><br><p>The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.</p><br><p><br><span><b>What You Can Expect</b></span></p><br><p>Your career with us isn’t just a job—it’s an adventure with purpose.&nbsp; <span>We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. <br>From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.<br>We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. <br>We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.</span></p><br><p><span><b>Get Referred!</b> </span></p><br><p><span>If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b><span>Who We Are</span></b></p><br><p>At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.&nbsp; We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.</p><br><p><br><b><span>The Role</span></b></p><br><p>Your role<br>As an Alliances Specialist - Incentive, you will support the development and execution of strategic alliances that expand Kyndryl offerings and strengthen customer outcomes. The role focuses on day-to-day partnership coordination, operational execution, and enablement across alliance partners, internal practices, and customer facing teams. Success in this role is measured by well-run partner motions, clear alignment across stakeholders, and consistent delivery against agreed alliance objectives.<br>What you will do<br>•Support execution of alliance plans aligned to defined partner strategies and business priorities<br>•Coordinate with alliance partners to support joint initiatives such as go to market activities, enablement sessions, and solution alignment<br>•Act as an operational point of contact between alliance partners, internal practices, and account teams<br>•Track and maintain alliance related data including partner activities, commitments, and performance metrics<br>•Support development of partner materials such as presentations, enablement content, and internal guidance<br>•Assist with preparation for partner reviews, business updates, and planning sessions<br>•Identify execution gaps or dependencies and raise them with alliance leadership with clear context and recommended actions<br>•Collaborate with sales and delivery teams to support partner involvement in customer opportunities</p><br><p><br><b><span>Who You Are</span></b></p><br><p>Required skills and experience<br>•Experience supporting alliances, partnerships, or ecosystem programs in a technology or services environment<br>•Experience coordinating cross functional work involving sales, marketing, delivery, or partner organizations<br>•Ability to manage multiple workstreams with clear tracking of actions, owners, and outcomes<br>•Experience preparing and maintaining operational materials such as trackers, presentations, or reports<br>•Demonstrated ability to work with external partners and internal stakeholders in structured, professional interactions<br>Preferred skills and experience<br>•Experience in technology services, managed services, or consulting environments<br>•Familiarity with alliance partner programs or co selling models<br>•Experience supporting go to market or enablement activities<br>•Bachelor’s degree in business, marketing, technology, or a related field</p><br><p><br><b><span>Being You</span></b></p><br><p>The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.</p><br><p><br><span><b>What You Can Expect</b></span></p><br><p>Your career with us isn’t just a job—it’s an adventure with purpose.&nbsp; <span>We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. <br>From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.<br>We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. <br>We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.</span></p><br><p><span><b>Get Referred!</b> </span></p><br><p><span>If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b><span>Who We Are</span></b></p><br><p>At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.&nbsp; We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.</p><br><p><br><b><span>The Role</span></b></p><br><p>Your role<br>Are you ready to redefine what’s possible for Kyndryl’s most significant customers? In this high-impact leadership role, you are the strategic architect of the relationship. You don’t just manage accounts; you revolutionize them. By building deep, trusted connections with C-suite executives, you bring the full power of Kyndryl’s global expertise to the table to solve complex business challenges.<br>Join us at a unique time in our history where you can shape how our consulting practice operates today and evolves for the future.<br>What you will do<br>Drive Growth and Profitability<br>•Be a strategic mastermind: Develop and execute cutting-edge account strategies to grow and retain Kyndryl's most valuable accounts.<br>•Proactively expand scope: Generate new opportunities and expand existing work into larger scopes and new capabilities.<br>•Maximize renewals: Focus on selling new offerings while minimizing erosion to ensure our largest accounts flourish.<br>•Own the P&amp;L: Take full charge of the account P&amp;L, ensuring customer satisfaction, integrity and account compliance.<br>Build Strategic Connections<br>•Cultivate executive alliances: Create, maintain, and develop deep connections with top-level decision-makers.<br>•Orchestrate the team: Collaborate with sales team members to ensure a seamless management process from prospecting to closing.<br>•Partner for scale: Build a strong go-to-market pipeline with partners to join forces and conquer new deals.<br>•Lead with industry expertise: Use your knowledge of external best practices to provide innovative solutions that position Kyndryl as a leader.<br>Deliver Excellence<br>•Deliver tailor-made solutions: Identify and qualify new opportunities to deliver bespoke services that cater to the unique needs of each customer.<br>•Maintain a stellar reputation: Go above and beyond to ensure account excellence and maintain total integrity in everything you do.<br>•Shape the future: Use your creativity and expertise to transform the future of account management.</p><br><p><br><b><span>Who You Are</span></b></p><br><p>Required skills and experience<br>•Experience running account P&amp;L<br>•Deep knowledge of business and technology trends and industry best practices<br>•Experience managing sales process end-to-end<br>•Proven experience with revenue growth, cost, profitability, trends, and risks<br>•Open minded and empathetic approach in relationships with customers<br>Preferred skills and experience<br>•Bachelor's degree or Master’s degree<br>•Sales experience in technical solutions</p><br><p><br><b><span>Being You</span></b></p><br><p>The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.</p><br><p><br><span><b>What You Can Expect</b></span></p><br><p>Your career with us isn’t just a job—it’s an adventure with purpose.&nbsp; <span>We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. <br>From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.<br>We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. <br>We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.</span></p><br><p><span><b>Get Referred!</b> </span></p><br><p><span>If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b><span>Who We Are</span></b></p><br><p>At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.&nbsp; We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.</p><br><p><br><b><span>The Role</span></b></p><br><p>Join Kyndryl as a Deal Maker/Engagement Partner and take your career to new heights. We are seeking an exceptional individual who thrives in a fast-paced, high-stakes environment, where every deal is an opportunity to make a significant impact.<br>As a Deal Maker/Engagement Partner at Kyndryl, you will be at the forefront of our sales activities, leading deals from qualification to closure for complex, multi-tower multi-million deals. This is your chance to shape opportunities, paving the way for groundbreaking negotiations with top-level executives, including CxOs and closing deals. You will have the opportunity to demonstrate your expertise in determining pricing and commercial strategies, leveraging insights from our team of pricing experts.<br>In this role, you will be the driving force behind the success in our Core and Strategic accounts, where you will create Kyndryl's unique and compelling propositions tailored to meet market demands and customer requirements. Collaboration will be key as you work closely with internal stakeholders to gather the necessary documents and technical solutions for bid submissions. Your exceptional skills in deal crafting will be put to the test as you define winning propositions and lead the end-to-end response for complex deals.<br>Your passion for profitable growth will shine through as you lead contract negotiations to ensure not only the best outcome for our organization but also for your clients. You will play a crucial role with both new and existing customers, acting as a bridge between our talented teams throughout the deal process and the customer organisation.<br>A core part of your responsibilities will involve compiling, refining, and owning the final proposal documents, showcasing your ability to present technical content and designs in a professional and concise manner. Your keen eye for detail and commitment to excellence will be instrumental in establishing a robust reporting and governance process to monitor the success of our deals.<br>Join us in revolutionizing the industry as we standardize pitches across a diverse portfolio of industries. Your expertise in creating differentiated propositions aligned with market requirements will play a vital role in our continued growth and success. If you are ready to make a profound impact, drive transformative deals, and work alongside a team of dedicated professionals, this is the opportunity you've been waiting for. Come aboard and unleash your potential as a Deal Maker/Engagement Partner with us!<br>Your Future at Kyndryl<br>Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.</p><br><p><br><b><span>Who You Are</span></b></p><br><p>You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.<br>Required Skills and Experience<br>•Possesses high level of industry-specific solution expertise and demonstrates expertise in sales techniques<br>•Proven experience in conceptualizing and executing bid activities and deals<br>•X years of experience in leading customer negotiations<br>Preferred Skills and Experience<br>•Bachelor's degree or Master’s degree<br>•Sales experience in technical solutions</p><br><p><br><b><span>Being You</span></b></p><br><p>The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.</p><br><p><br><span><b>What You Can Expect</b></span></p><br><p>Your career with us isn’t just a job—it’s an adventure with purpose.&nbsp; <span>We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. <br>From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.<br>We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. <br>We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.</span></p><br><p><span><b>Get Referred!</b> </span></p><br><p><span>If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b><span>Who We Are</span></b></p><br><p>At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.&nbsp; We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.</p><br><p><br><b><span>The Role</span></b></p><br><p><span>The Service Excellence Leader is responsible for designing, embedding, and operationalizing a Service Excellence framework across the Program lifecycle. The role ensures consistent, measurable, and sustainable delivery of high-quality, customer-centric services, aligned with defined SLAs, KPIs, ISO standards, and the program outcomes.</span></p><br><p><span><b>Key Responsibilities</b></span></p><br><p><span><b>Service Excellence Strategy &amp; Framework</b></span></p><br><ul><li><p><span>Define and lead the Service Excellence vision, principles, and operating model in alignment with project objectives.</span></p><br></li><li><p><span>Design and implement service excellence frameworks, policies, and standards across all operational towers.</span></p><br></li><li><p><span>Ensure alignment with ISO-aligned Integrated Management Systems (IMS) and international best practices.</span></p><br></li></ul><p><span><b>KPI, SLA &amp; Performance Management</b></span></p><br><ul><li><p><span>Establish and own service excellence KPIs, scorecards, and performance dashboards.</span></p><br></li><li><p><span>Drive SLA adherence, service quality, and customer outcomes across Build, Operate, and Transform phases.</span></p><br></li><li><p><span>Lead continuous performance reviews, root-cause analysis, and service improvement initiatives.</span></p><br></li></ul><p><span><b>Operate &amp; Transform Leadership</b></span></p><br><ul><li><p><span>Embed a performance-based, outcome-driven service culture across internal teams and external partners.</span></p><br></li><li><p><span>Govern service delivery during the Operate phase, ensuring consistent execution of defined processes.</span></p><br></li><li><p><span>Lead service maturity improvements and transformation initiatives during the Transform phase.</span></p><br></li></ul><p><span><b>Service Integration &amp; Governance</b></span></p><br><ul><li><p><span>Work closely with Service Integration, Modern Operations, ISO, and OCM leads to ensure end-to-end service consistency.</span></p><br></li><li><p><span>Define and enforce service governance, escalation models, and service ownership.</span></p><br></li><li><p><span>Ensure suppliers and partners operate in line with agreed service standards and contractual obligations.</span></p><br></li></ul><p><span><b>Customer &amp; Stakeholder Experience</b></span></p><br><ul><li><p><span>Act as the senior service excellence point of contact for key client stakeholders.</span></p><br></li><li><p><span>Drive improvements in customer experience and digital service quality.</span></p><br></li><li><p><span>Ensure stakeholder feedback is translated into measurable service improvement actions.</span></p><br></li></ul><p><span><b>Knowledge Transfer &amp; Sustainability</b></span></p><br><ul><li><p><span>Lead service excellence knowledge transfer, documentation, and capability uplift activities.</span></p><br></li><li><p><span>Prepare client stakeholders for successful Transfer, ensuring service excellence capabilities are internalized.</span></p><br></li><li><p><span>Ensure service excellence processes and KPIs are sustainable</span></p><br></li></ul><p><b>Your Future at Kyndryl</b><br>Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.</p><br><p><br><b><span>Who You Are</span></b></p><br><p>You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.</p><br><p><b>Required Skills and Experience</b></p><br><ul><li><p>10+ years experience in service management, operations, quality, or transformation</p><br></li><li><p>Service Excellence and ISO-aligned quality management experience</p><br></li><li><p>Strong SLA, KPI, and service performance governance capability</p><br></li><li><p>Leadership in service operations, transformation, and continuous improvement</p><br></li><li><p>Experience in service integration and multi-supplier environments</p><br></li></ul><p><b>Preferred Skills and Experience</b></p><br><ul><li><p>Experience in large-scale IT / managed services programs</p><br></li><li><p>Exposure to Build–Operate–Transform delivery models</p><br></li><li><p>Strong client-facing and executive stakeholder engagement experience</p><br></li></ul><p><br><b><span>Being You</span></b></p><br><p>The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.</p><br><p><br><span><b>What You Can Expect</b></span></p><br><p>Your career with us isn’t just a job—it’s an adventure with purpose.&nbsp; <span>We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. <br>From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.<br>We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. <br>We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.</span></p><br><p><span><b>Get Referred!</b> </span></p><br><p><span>If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.</span></p><br> </div>