وظائف Modern Laundry

<p>The Receptionist / Administrative Assistant is responsible for managing front-desk operations while providing administrative support to various departments. The role serves as the first point of contact for visitors and callers and assists with day-to-day office administration, documentation, coordination, and other clerical duties to ensure smooth business operations.</p><br><p>Reception and Front Office Duties</p><ul><li><p>Welcome and assist visitors, clients, and suppliers in a professional manner.</p></li><li><p>Answer, screen, and direct incoming phone calls and emails.</p></li><li><p>Maintain the reception area, and common office areas in a neat and organized condition.</p></li><li><p>Manage meeting room bookings and visitor records.</p></li></ul><p>Administrative & Departmental Support</p><ul><li><p>Provide general administrative and clerical support to management and various departments.</p></li><li><p>Maintain and organize company records, documents, databases, and filing systems.</p></li><li><p>Assist with data entry, reports, correspondence, and document preparation.</p></li><li><p>Coordinate office supplies and support day-to-day office operations.</p></li><li><p>Assist HR, Finance, Operations, Procurement, and other departments with administrative tasks as required.</p></li><li><p>Support internal communications, meetings, training sessions, and employee onboarding activities.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Diploma or Bachelor's degree in Business Administration or a related field is preferred.</p></li><li><p>Minimum 1–3 years of experience in reception, administration, or office support.</p></li><li><p>Experience in a service-oriented or corporate environment is an advantage.</p></li></ul>

<ul><li><p>Greet customers and provide professional assistance throughout their visit.</p></li><li><p>Receive, inspect, and tag laundry items; identify stains, damages, or special care instructions, and confirm prices with customers.</p></li><li><p>Generate accurate bills using the POS system and handle payments (cash, card, or online).</p></li><li><p>Ensure all items are correctly tagged and prepared for handover to the factory team.</p></li><li><p>Communicate special instructions to the factory (e.g., delicate handling, stain removal, express service).</p></li><li><p>Follow up with the factory on pending or special orders and keep customers updated.</p></li><li><p>Handle customer complaints, delays, or missing items professionally and provide timely resolutions.</p></li><li><p>Promote additional services, loyalty programs, and seasonal offers.</p></li><li><p>Support upselling of value-added services to increase sales.</p></li><li><p>Maintain cleanliness and organization of the front desk and assigned branch.</p></li><li><p>Monitor and restock retail supplies such as tags, forms, and packaging materials.</p></li><li><p>Maintain accurate records of daily transactions and customer orders.</p></li><li><p>Coordinate with team members to ensure smooth daily operations and high customer satisfaction.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>High school diploma or higher.</p></li><li><p>Good communication and interpersonal skills.</p></li><li><p>Strong attention to detail, especially in billing and item handling.</p></li></ul>