وظائف صحافة واعلام - رأس الخيمة الإمارات

<p><h4>Position summary</h4> <p>Greet guests upon arrival and articulately explain details and amenities available. Respond to guest requests for special arrangements or services (e.g., unpacking, dry cleaning, press guest garment, shoeshine, assist with reservations, and transportation) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction.</p> <p>Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Inspect guest rooms after being cleaned by housekeeper to ensure quality standards.</p> <p>Verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Document and resolve issues with discrepant rooms with the front desk. Prepare, distribute, and communicate changes in assignment sheets/work boards. Communicate issues to next shift. Complete required paperwork.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.</p> <p>Ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>

<p><h4>Job summary</h4> <p>The Marketing and Communications Manager is part of an important team that creates and executes property-level communications to our customers. Under the leadership of the Director of Marketing and Communication, this role promotes on-brand messaging to customers through traditional, digital, and social media channels all with the goal of enhancing the image of the hotel. This role helps build direct marketing plans, targeted campaigns, and activated channels to the end of driving consumer awareness and preference, increasing market share, and building broader portfolio and brand awareness. This role focuses on showcasing food and beverage promotions, both to hotel guests and to local patrons. As part of the Marketing and Communication team, this role is fully connected into resources in their region; Marketing and Communication Managers liaise and build deep partnerships with their regional eCommerce and Marketing teams to verify all local, social, and digital marketing efforts are effectively integrated with the selling efforts for the organization. This role also gets to do a little bit of everything, from balancing traditional and digital marketing and eCommerce activities to contributing to public relations (PR) activities for the hotel. Success is measured by how well they help drive the sales and revenue strategy of the property, social media engagement and also by how effectively leveraged the resources around them are to create truly compelling marketing and communications campaigns.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <p><strong>Required:</strong></p> <ul> <li>2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major and 4 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising experience preferred</li> <li>OR</li> <li>4-year bachelor's degree in Marketing, Public Relations, Business, or related major; 2 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising agency experience preferred.</li> </ul> <h4>Core work activities</h4> <h4>Hotel marketing and advertising</h4> <ul> <li>Executes annual marketing plan to budget, in consultation with the GM, Food and Beverage leader, Operations leaders, Director of Marketing Communications, and cluster marketing and ecommerce teams.</li> <li>Partners with Operations, Food & Beverage and Sales teams to execute promotions and campaigns to target in-house guests with promotions that drive incremental revenue to the hotel.</li> <li>Acts as the liaison between the marketing department and advertising agency on the tactical advertising campaigns' creative and media plans, particularly for food and beverage promotions.</li> <li>Manages F&B media schedules and verifies prompt settlement of accounts.</li> <li>Partners with property Revenue Management to verify correct offer loading, verifying advertisement targeting is correctly directed at relevant consumer groups.</li> <li>Executes email marketing, and display advertising.</li> <li>Maintains frequent, active engagement with Cluster eCommerce manager to verify alignment, pull-through, and two-way communication about the status, performance evaluation, opportunities, and issues related to online programs and initiatives.</li> <li>Verifies all advertising for the hotel in digital channels is in alignment with brand voice.</li> </ul> <h4>Social media content management</h4> <ul> <li>Facilitates social media engagement and updating content in local digital channels (e.g., hotel website, travel sites).</li> <li>Develops and executes promotions campaign in F&B, weddings, spa, rooms and conferences through relevant digital and social media channels.</li> <li>Engages in proactive online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly.</li> </ul> <h4>Public relations and visual asset management</h4> <ul> <li>Develops a comprehensive PR plan per quarter along with agency and executes post sign-off from GM.</li> <li>Maintains a comprehensive list of local media contacts, with particular emphasis on food critics and bloggers.</li> <li>Manages assigned accounts as per the media account management system.</li> <li>Writes and distributes all press releases for property events, promotions, and outlets.</li> <li>Manages the execution of hotel sponsored events, community/government relations activities, and press promotional activities.</li> <li>Supports pull through of impactful PR strategy and activities to drive quality press coverage through media engagement, in alignment with communications objectives.</li> <li>Verifies the news clippings and other online, print, and social media mention report is completed on a monthly basis for property distribution.</li> <li>Manages external vendors and media agencies; works with agency partners and continent PR leader to identify strategic media buys for their hotel(s).</li> <li>Surfaces and vets PR leads from the continent PR Leader regarding which are the best media to promote the hotel.</li> <li>Supports the coordination of photography for F&B advertising, collateral and public relations purposes between the hotel, advertising agency and the regional field marketing teams.</li> <li>Manages photo shoots for seasonal or festive promotions in partnership with the cluster or area marketing team.</li> <li>Acts as central point of contact for regionally approved local photographers for food, amenity, and property imagery; coordinates with area or cluster marketing to verify all photography adheres to brand voice.</li> </ul> <h4>Direct marketing and collateral development</h4> <ul> <li>Coordinates and executes Hotel and F&B printed materials.</li> <li>Controls quantity and inventory of all Hotel marketing collateral and verifies copies are filed in a comprehensive manner.</li> <li>Assists in the production of all property, F&B display, and temporary signage in hotel public areas.</li> <li>Promotes collection of competitors collateral and publicity on a monthly basis.</li> <li>Manages the execution of F&B direct marketing activities.</li> <li>Verifies all collateral is as per brand standard guidelines and in compliance with Brand Standard Audit (BSA).</li> </ul> <h4>General</h4> <ul> <li>Assists and manages the development, coordination and execution of all communications activities with a strong emphasis on property F&B promotions and campaigns.</li> <li>Helps with the publication of hotel’s newsletter(s).</li> <li>Supports communications duties and functions as deemed necessary.</li> <li>Assists in the liaison and execution of joint F&B promotions.</li> <li>Works with eCommerce to verify the Hotel’s website and related websites are updated on a regular basis.</li> <li>Partners with Director of Marketing to create marketing plan aligned to hotel sales and revenue strategy.</li> <li>Provides training and marketing leadership and acts as a marketing subject matter expert for GMs, Sales Leaders and Managers, and Revenue leaders.</li> <li>Coordinates with property and above property eCommerce and Revenue Management teams to report success of property marketing and eCommerce performance.</li> <li>Keeps abreast of competition and its collateral, advertising, and marketing efforts and constantly evolving digital and marketing trends.</li> </ul> <h4>Equal opportunity employer statement</h4> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.</p> <p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</p> <p>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p> <p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The role is responsible of identifying and implementing efficiency improvement, quality complaints reduction, Process enhancement and automation opportunities. You will focus on creating opportunities for various Designing and Prepress aspects, such as resource optimization, cost reduction, Innovation and technological advancement, efficiency improvement, customer engagement, quality control &amp; assurance, market research and trends, team’s building and process automation. Role is focused on various strategic aspects of the business, contributing to its success and competitiveness This position is a blend of technical expertise, creative vision, and effective leadership to drive success.</p><br><p>The position is responsible for resource planning and optimization, review and establish plans and strategies to uplift the department, training and mentoring the team, product development &amp; Innovation support, implementing and directing the production activities of the company in a designated area to achieve the department objectives. Leading the team by establishing goals and monitoring the growth and progress reports which is essential in determining potentials of the team in designing and prepress improvement. You should develop techniques to address the resource optimization targets, quality improvement and arrange technical trainings, expand to maintain the targeted objectives in order to uplift the day-to-day operation of the department.</p><br><p>Including but not limited to resource planning and acquiring, SOPs updating, efficiency improvement, cost reduction, quality improvement, technology advancement &amp; automation, technical presentation, product compliance and reporting to the management.</p><br><p><strong>Prepress Management:</strong></p><p>· Oversee and manage the prepress department, including staff, equipment, and workflow.</p><p>· Ensure the timely and accurate preparation of customer files for printing, including file checking, color management, and imposition.</p><p>· Collaborate with production teams to optimize printing processes, reduce errors, and enhance print quality.</p><p>· Stay updated on industry trends and technological advancements in prepress to recommend and implement improvements.</p><p><strong>Design and Creative Management:</strong></p><p>· Lead and manage a team of graphic designers and creative professionals.</p><p>· Coordinate design projects from concept to completion, ensuring alignment with customer requirements and brand guidelines.</p><p>· Review and approve design concepts, layouts, and proofs, ensuring they meet quality standards.</p><p>· Foster a creative and collaborative work environment, encouraging innovation and fresh design ideas.</p><p><strong>Customer Engagement:</strong></p><p>· Interact with clients to understand their design and prepress needs, providing expert guidance and solutions.</p><p>· Collaborate with sales and customer service teams to ensure customer satisfaction and project success.</p><p>· Handle customer feedback and resolve any issues related to design or prepress processes.</p><p><strong>Quality Assurance:</strong></p><p>· Implement and maintain quality control procedures to ensure error-free output in prepress and design work.</p><p>· Conduct regular checks and audits to verify compliance with quality standards.</p><p>· Troubleshoot and resolve technical issues related to prepress and design software and equipment.</p><p><strong>Resource Management:</strong></p><p>· Manage budgetary considerations for the prepress and design center, including equipment maintenance and software licenses.</p><p>· Monitor and allocate resources effectively to meet project deadlines and business goals.</p><p>· <strong>Quality Assurance:</strong> Ensuring the quality and accuracy of printed materials is critical in the printing and packaging industry. The manager is responsible for implementing and maintaining rigorous quality control procedures in both design and prepress activities. This contributes to customer satisfaction, minimizes errors, and reduces waste, thereby enhancing the company's reputation and competitiveness.</p><p>· <strong>Efficiency Improvement:</strong> Streamlining prepress processes and design workflows is essential to improve efficiency and reduce production time. The manager identifies bottlenecks, optimizes resource allocation, and implements technological advancements to enhance productivity. This strategic focus on efficiency can lead to cost savings and increased competitiveness.</p><p>· <strong>Innovation and Technology Adoption:</strong> Staying abreast of technological advancements in design, prepress, and printing is crucial. The manager should identify and recommend the adoption of new technologies, software, and equipment that can improve the company's capabilities, enhance print quality, and reduce production costs. Strategic investments in technology can provide a competitive edge.</p><p>· <strong>Customer Engagement:</strong> Collaborating closely with customers and sales teams, the manager helps understand client needs and preferences. By offering design and prepress solutions that align with customer requirements and market trends, the manager contributes to customer loyalty and repeat business, which is vital for long-term success.</p><p>· <strong>Cost Management:</strong> Managing the budget for design and prepress operations is part of the manager's role. This includes controlling expenses related to software licenses, equipment maintenance, and staffing. Effective cost management contributes to the company's profitability and strategic sustainability.</p><p>· <strong>Talent Development:</strong> Attracting and retaining skilled designers and prepress professionals is essential for consistent high-quality output. The manager is responsible for recruiting, training, and developing a talented team. A strategically focused approach to talent management ensures that the company maintains a competitive advantage in design and prepress capabilities.</p><p>· <strong>Market Research and Trends:</strong> Keeping an eye on market trends, consumer preferences, and competitors' offerings is crucial. The manager should provide insights into emerging design and packaging trends, helping the company adapt and innovate to meet changing market demands.</p><p>· <strong>Environmental Responsibility:</strong> As sustainability becomes increasingly important, the manager can play a strategic role in implementing eco-friendly design and printing practices. This not only aligns with corporate social responsibility but also meets the demands of environmentally conscious customers, opening up new market opportunities.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>· BS/BA as basic education, Degree in Graphic Design/Fine Arts, Printing or its equivalent.</p><p>· 10-15 years work experience in Offset Printing of mono cartons, production house, graphic designs and illustrations and similar capacity or role in a communication arts environment.</p><p>· Must have an extensive background in software design or hardware and graphic design related with a strong technical background in handling emerging technologies in new media.</p><p>· Software applications; Application / Hands on : Illustrator (2019 latest version)</p><p>o Adobe Photoshop</p><p>o Adobe Acrobat PDF</p><p>o Esko Viewer &amp; Esko 3D Viewer</p><p>o Must have an extensive background in graphic design related software and hardware.</p><p>· Understanding of Pre-press software (additional preference)</p><p>o Plato – for multi – ups</p><p>o Esko for trapping &amp; Checking</p><p>o Art Pro (old Version) for checking old files or Artpro+</p><p></p></section>