وظائف مدير العمليات في الإمارات

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose<br><p><span>At Emirates we believe in connecting the world to and through our global hub in Dubai and in constantly innovating to ensure our customers 'Fly Better'. Emirates Group IT thrives on the dynamic nature of technology Being pioneers in aviation innovation were always at the forefront pushing boundaries Were on the lookout for exceptional IT professionals to fortify our position as leaders in the industry Embark on a journey with the worlds largest international airline and become a vital part of our cutting edge information and technology team as Manager Enterprise Architect for DWC Airport Project. </span></p><br><br><p><span>Join our Architecture team and propel global aviation technology into the future! </span><span><br>As architects, we bridge ambitious business goals with purposeful technological solutions, working closely with business units to inspire and implement fit-for-purpose solutions. Our team handles projects ranging from incremental improvements to strategic overhauls across diverse global operations. </span></p><br><br><p><span>This is a rare opportunity to influence the architecture of a greenfield, digitally enabled airport, designing technology that connects airport operations, passengers, airlines, partners, and infrastructure into one intelligent ecosystem.</span></p><br><br><p><span>Working across multiple business and technology domains, you will drive enterprise architecture, technology strategy, governance, and innovation while ensuring every technology investment supports long term business outcomes.</span></p><br><br><p><span>If you're passionate about transforming technology, we invite you to apply and to make a significant impact on the future of aviation at Emirates Group.</span></p><br><br><p><span>As a Manager Enterprise Architecture, you will define, develop and govern the technology strategy for Dubai World Central (DWC), ensuring alignment with business objectives and enterprise IT strategy. You will shape the direction of technology investments, establish architectural standards, and identify strategic priorities that enable the airport's long term digital transformation. Working across business and technology domains, you will identify emerging opportunities, improve IT responsiveness, and accelerate the delivery of secure, scalable, and future ready solutions. By driving enterprise-wide transparency and encouraging teams to think globally while delivering locally, you will help build a connected, intelligent airport powered by modern architecture and innovation.<br></span></p><br><br><p><span><strong><u><br>In the role, you will:</u></strong></span></p><br><br><ul><li>Define and govern the enterprise technology strategy for <span>Dubai World Central (DWC)</span>, ensuring alignment with business objectives and long term digital transformation goals.</li><li>Establish enterprise architecture principles, standards, governance, and reusable architecture patterns that enable scalable, resilient, and future ready technology platforms.</li><li>Research emerging technologies and industry trends, evaluating opportunities to modernise the technology landscape and reduce technical debt.</li><li>Lead the evolution of enterprise architecture across applications, cloud, infrastructure, cybersecurity, data, integration, and platform services.</li><li>Develop enterprise roadmaps that simplify, modernise, and transform the technology estate while supporting operational excellence.</li><li>Provide leadership, coaching, and mentorship to architecture teams, building capability and fostering a collaborative, high performing culture.</li><li>Define enterprise data and analytics standards that ensure trusted, secure, and well governed information to support business decision making.</li><li>Partner with business leaders, engineering teams, and delivery organisations to translate strategic priorities into technology capabilities and transformation roadmaps.</li><li>Champion architecture governance, best practices, and modern design principles to improve agility, resilience, and speed of delivery.</li><li>Lead technology investment decisions through architectural governance, Total Cost of Ownership (TCO) analysis, business case evaluation, and vendor selection.</li><li>Drive enterprise transformation programmes focused on simplifying and modernising the technology landscape, ensuring platforms remain secure, scalable, and ready to support future airport growth.</li></ul>Qualification<p><strong><span><u>To be considered for this role, you must meet the below requirements:</u></span></strong></p><br><br><ul><li>Degree in Computer Science, Engineering, or an equivalent IT-related discipline.</li><li>10+ years of experience in Information Technology and Enterprise Architecture focused on developing large-scale, complex, distributed, and mission-critical applications across heterogeneous environments.</li><li>Experience defining and executing technology strategies with both an enterprise-wide perspective and solution-level detail, ideally within Product-centric delivery models and in partnership with Product Management.</li><li>Technical leadership and architecture experience, including leading Solution Architects, influencing delivery plans, and directing strategic technology investments.</li><li>Strong technical background with hands-on experience across application, infrastructure, and platform architecture, including large-scale infrastructure transformation initiatives.</li><li>Strong understanding of application development technologies such as Java, open-source frameworks, cloud platforms, and low-code solutions.</li><li>Knowledge of non-functional requirements and engineering practices including observability, automation, scalability, maintainability, resilience, and security.</li><li>Familiarity with Agile delivery methodologies and frameworks such as SAFe and Scrum.</li><li>Knowledge of enterprise architecture frameworks such as TOGAF, Zachman, or other modern approaches, and proficiency in modelling techniques such as ArchiMate and/or UML.</li><li>Understanding of contemporary architecture styles including microservices, event-driven architecture, cloud-native applications, and Well-Architected Framework principles.</li><li>In-depth knowledge of cloud architecture, FinOps practices, and IT financial models including TCO and budgeting to support cost-optimised technology decisions.</li><li>Strong stakeholder management, negotiation, and influencing skills, with the ability to align business capabilities, value streams, and operating models with enterprise technology strategy. Airline and/or Airport domain experience would be advantageous.</li></ul><br><p><br><strong><span>Leadership Role: </span></strong><span>Yes </span></p><br><br>Salary &amp; benefits<p><span>Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance, and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</span></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>JOB TITLE</strong><br>Senior Manager, Product Design | MAF Future Solutions | Customer Solutions - UAE<br><strong>ROLE SUMMARY</strong><br>The Senior Manager, Product Design will lead design for the SHARE Ecommerce ecosystem, creating seamless and customer-focused digital experiences across mobile and web platforms. The role partners with cross-functional teams to drive design strategy, innovation, and usability, while mentoring designers and ensuring high-quality product experiences aligned with Majid Al Futtaim’s customer experience standards.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Lead product design across the SHARE platform within the SHOP pod.</li><li>Define and drive the design vision for digital customer journeys and experiences.</li><li>Create intuitive, scalable, and customer-centric product experiences aligned with business goals.</li><li>Lead the end-to-end design process, including research, ideation, prototyping, and usability testing.</li><li>Ensure design excellence and consistency through design systems, reusable components, and established standards.</li><li>Collaborate closely with Product, Engineering, Data, and Marketing teams throughout product discovery and delivery.</li><li>Manage, mentor, and develop product designers while fostering creativity and continuous improvement.</li><li>Drive measurable impact through improved customer experience, engagement, retention, design quality, and team performance.</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>10+ years of product design experience with strong UX/UI expertise across mobile and web platforms.</li><li>Proven ability to lead user-centered design, from research and prototyping to delivery of high-quality digital products.</li><li>Strong skills in design leadership, mentoring, and stakeholder management, with the ability to influence cross-functional teams.</li><li>Experience delivering and scaling customer-focused digital products, including apps launched on the App Store and/or Play Store.</li><li>Ability to balance strategic thinking, innovation, data-driven decision-making, and fast-paced execution while maintaining design excellence.</li><li>Excellent communication, collaboration, and people management skills, with a passion for inclusive design, accessibility, continuous improvement, and customer advocacy.</li></ul><p><br><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul><br> <br> </div>

About Us:Maritime Mercantile International (MMI) is a leading distributor and retailer of premium wines, spirits, champagne, beer, and non- alcoholic beverages. Headquartered in Dubai, we operate across three continents with a vision to delight every customer through our passion for quality and service. From award-winning concepts like Le Clos Fine Wines & Luxury Spirits to innovative e-commerce platforms and loyalty programs such as MMI Cheers Club, we’re passionate about delivering exceptional experiences at every touchpoint. As proud subsidiaries of the Emirates Group, MMI & ELR share one mission: to bring more to life. Guided by our HERO values: Honesty, Excellence, Respect, and Opportunity, we create memorable moments for our customers, our people, and the communities we serve.<br>Job Purpose:As a Key Account Manager, you will play a critical role in growing market share and driving revenue by developing and implementing business strategies for On-Trade sales, managing key accounts, and building customer relationships.<br>Key Responsibilities:Drive revenue and profit targets within assigned territory by fostering strong relationships with key customers. Implement MMI’s On Trade strategic initiatives, ensuring key brand distribution, volume, and activation targets are consistently achieved. Utilize and update the CRM system to maximize business opportunities and meet pre-agreed account objectives and KPIs. Collaborate with category managers across spirits, wine, and beer teams to ensure timely implementation of activations and promotions.<br>Required Qualifications and Experience:2-3 years of alcoholic beverages selling experience, including Beer, Wine Spirits and champagne, and 3 years in Key Account Management. Demonstrated analytical thinking with a proven track record in strategic planning and strong commercial acumen. WSET Level 2 or an equivalent globally recognized level of training in wines and spirits. Proficiency in English with excellent communication skills. A valid driving license.<br>Preferred Skill and Experience:In-depth knowledge and understanding of wines and spirits, essential for maximizing MMI’s share in key outlets and product lists.<br>What we offer:Join a team of experienced professionals who are experts in the industry. We want to create memories and provide an exceptional experience to every customer on every visit. That's why we're passionate about offering a wide variety of delicious and high-quality products. We’re committed to sustainable practices, reducing our environmental impact, and giving back to the communities that we operate in. We're committed to putting our people first by creating a positive and supportive work environment where everyone feels valued and respected.<br>How to apply:Click on the 'Apply' button to join our team.

Job Purpose The Wholesale Sales Manager is responsible for developing and managing Dr. Scent’s wholesale business across the united arab emirates . The role focuses on achieving revenue and profitability targets, expanding the wholesale customer network, managing the sales team, controlling credit and collections, and ensuring customer satisfaction. Key Responsibilities Sales Strategy and Growth Prepare and implement the annual wholesale sales plan. Achieve monthly, quarterly, and annual sales and collection targets. Identify growth opportunities by product, territory and customer segment. Expand business with wholesalers, distributors, resellers, perfume shops, retailers and other approved B2B customers. Develop promotional plans to increase sales of new and slow-moving products. Maintain the approved selling prices and required profit margins. Customer Development Identify, approach and activate new wholesale customers. Maintain strong relationships with existing customers and increase repeat orders. Conduct regular customer visits and monitor market requirements. Negotiate quotations, commercial terms and contracts within the approved authority. Resolve customer complaints, returns and service issues in coordination with the concerned departments. Ensure that customers do not resell products outside approved territories or channels without authorization. Team Management Allocate monthly targets by salesperson, territory and customer segment. Prepare daily and weekly visit plans for the sales team. Monitor individual performance, customer visits, quotations, orders and collections. Coach and train the team on products, pricing, negotiation and customer management. Conduct weekly sales meetings and prepare corrective action plans for underperforming employees. Participate in recruitment, onboarding and performance evaluations. Credit Control and Collections Ensure all sales comply with approved customer credit limits and payment terms. Monitor outstanding balances and overdue invoices with Finance and Collection. Do not approve further credit sales for blocked or overdue customers without management authorization. Maintain accurate customer statements and follow up on payment commitments. Support the collection team in resolving disputes and recovering overdue amounts. Forecasting and Inventory Coordination Prepare monthly and quarterly sales forecasts by product and customer. Coordinate with Procurement, Warehouse and Production to ensure product availability. Monitor out-of-stock products, excess inventory and slow-moving items. Share information about major orders, promotions and seasonal demand in advance. Ensure orders are processed, delivered and received by customers on time. ERP and Reporting Ensure that all leads, quotations, orders, visits and customer information are recorded in the ERP/CRM. Review the daily sales and collection performance of each salesperson. Submit weekly and monthly reports covering:Sales achievement versus target. Gross margin performance. New and active customers. Sales pipeline and expected orders. Customer visits and quotations. Outstanding and overdue balances. Lost customers and lost sales. Market prices and competitor activities. Required management actions. Qualifications and Experience Bachelor’s degree in Business Administration, Sales, Marketing or a related field. Minimum five years of B2B or wholesale sales experience. Minimum two years of experience managing a sales team. United Arab Emirates market experience is strongly preferred. Experience in fragrance, FMCG, cosmetics, retail supply or related products is an advantage. Valid united Arab emirates driving licence is mandatory. Good command of Arabic and English. Strong knowledge of ERP, CRM, Excel and sales reporting.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>With over 14,000 professionals globally, GHD is a leading multidisciplinary professional services company delivering engineering, design, and advisory solutions across water, energy, resources, environment, property &amp; buildings, and transportation sectors.</span></p><br><p><span><strong>About the Role</strong></span></p><br><p><span>We are seeking a highly experienced <strong>Senior Design Manager</strong> to lead and oversee the delivery of multidisciplinary design for major building projects. This senior role requires strategic leadership, strong technical acumen, and the ability to drive design excellence while coordinating seamlessly across regional and global teams.</span></p><br><p><span><strong>Role &amp; Responsibilities</strong></span></p><br><ul><li><span>Lead and oversee the full design delivery for complex, large-scale building projects, ensuring alignment with project objectives while working closely with Project Managers and Project Directors.</span></li><li><span>Provide strategic direction to multidisciplinary design teams, ensuring all design elements are fully coordinated, technically robust, and aligned with client requirements.</span></li><li><span>Collaborate across regions, disciplines, and business groups to secure the necessary technical support, optimise resource utilisation, and resolve design challenges throughout all project phases.</span></li><li><span>Ensure client expectations are clearly understood, communicated, and embedded in the design process to support sound decision-making and successful outcomes.</span></li><li><span>Manage, mentor, and develop a high-performing design team, fostering a culture of accountability, technical excellence, and continuous improvement.</span></li><li><span>Work with Business Group and project leadership to monitor workload, address resourcing needs, manage team performance, and ensure alignment with project delivery targets.</span></li><li><span>Demonstrate strong ownership and accountability, proactively addressing challenges while balancing project, client, and team requirements to achieve high-quality results.</span></li><li><span>Oversee the execution of design processes and project delivery within a complex, multi-disciplinary environment, ensuring compliance with company standards, project objectives, and local legislative requirements.</span></li><li><span>Develop, implement, and continuously improve design management policies, processes, and procedures, leveraging global best practices and quality frameworks.</span></li><li><span>Ensure consistent application of company standards, operating procedures, and technical processes across all assigned projects, coordinating activities across disciplines to meet deadlines and key milestones efficiently.</span></li><li><span>Exercise sound judgement within defined operational boundaries, ensuring effective task completion and optimal alignment of resources for client and business success.</span></li><li><span>Collaborate with internal teams and technical disciplines to enhance delivery efficiency, support project integration, and uphold the highest standards of design quality across all projects.</span></li></ul><p><span><strong>Qualifications &amp; Experience</strong></span></p><br><ul><li><span>Proven experience delivering and leading design for complex, large-scale building projects.</span></li><li><span>Strong technical background in architecture, engineering, or a related discipline.</span></li><li><span>Exceptional leadership, communication, and stakeholder management skills.</span></li><li><span>Demonstrated ability to collaborate across disciplines, business groups, and geographies.</span></li><li><span>Experience in managing, coaching, and developing design teams.</span></li></ul><p><span><strong>Why Join Us?</strong></span></p><br><ul><li><span>Work on globally significant projects, influencing the next generation of AI and hyperscale data centre design.</span></li><li><span>Be part of a globally recognised, fast-growing mission critical team delivering projects that blend technical excellence, sustainability, and commercial success.</span></li><li><span>Collaborate in a multi-disciplinary, innovative environment where your input shapes both standardised and bespoke solutions.</span></li><li><span>Join a team that values knowledge-sharing, mentorship, and professional excellence.</span></li><li><span><strong>Be part of a workplace that combines collaboration, flexibility, and connection. Join us in the office three days per week to contribute, connect and excel in our vibrant environment.</strong></span></li></ul><p><span><strong>Our Pledge to You</strong></span><br>&nbsp;</p><br><p><span>At GHD, we don’t just believe in the power of commitment, we live and breathe it every day.</span></p><br><p><span>That’s why we pledge to empower our people to make a positive impact. Combining our deep technical expertise with the capabilities of our clients and partners, we respond to some of the most complex challenges facing our planet today.&nbsp;</span></p><br><p><span>See where your commitment could take you.</span></p><br><p><span>That’s the <strong>#PowerOfCommitment</strong></span></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>You will be the first point of contact for our patients, providing them with exceptional customer service and support. Ensuring calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient.<br>Answering incoming calls, managing multiple lines simultaneously, and help patients with various tasks. Those may include scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to appropriate healthcare personnel.</p><br><br>Responsibilities:<br><p>Managing the Patient Experience</p><br><p><br>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls<br>Maintaining departmental KPI’s.<br>Liaising with the supervisor and the HOD to improve KPI’s and overall patient experience.<br>Responsible for attending to all the incoming patient calls promptly, without delay.<br>Ensures call backs are completed in a timely manner.<br>Maintains clarity in communication and pleasant tone of voice at all times.<br>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.<br>Assists the patient in the best way possible and creating a good impression<br>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.<br>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.</p><br><p>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.<br>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.<br>Multitask and manage the call volumes as per the call process flow.<br>Promote the services of the hospital to patients.<br>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department<br>Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety &amp; JCI.<br>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.<br>Participates and contributes to scheduled in-house training programs.<br>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.<br>Maintains patient &amp; staff confidentiality.<br>Demonstrates the ability to listen to others in promoting effective communication.<br>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.<br>Doctors calendar creation and updating &amp; maintaining doctors notes.<br>Maintaining the duty changes as per the unit protocol.</p><br><br>Qualifications:<br><p>Minimum 1 year experience as a contact center agent in a patient focused environment and operation of multi-line switchboard system.</p><br> </div>