وظائف مدير تكاليف - دبي الإمارات

We are seeking a driven Sales Executive specializing in the B2B industrial and catering sector for a prominent food manufacturing group in the UAE. The ideal candidate will focus on driving business growth by securing bulk supply contracts with automatic bakeries, catering companies, and commercial kitchens. You will be responsible for market expansion, key account management, and client retention across the region. Key Responsibilities:Identify, target, and acquire new B2B client accounts, including industrial automatic bakeries and large-scale catering firms. Promote and sell core food products, including wheat flour, bakery ingredients, and bulk raw materials. Manage end-to-end sales pipelines from prospecting and product sampling to contract negotiation and closing. Maintain ongoing relationship management with commercial kitchens, corporate caterers, and industrial clients. Monitor market demand, competitor pricing strategies, and regional supply needs to adjust sales tactics. Collaborate with logistics and credit control teams to ensure timely order fulfillment and account payment collections. Requirements & Qualifications:Experience: Minimum 5 years of dedicated sales experience in the UAE market. Sector Focus: Specific hands-on sales experience with wheat flour, bakery ingredients, or related baking/grain commodities. Client Network: Proven sales track record dealing directly with automatic bakeries and catering organizations. License: Valid UAE driving license is required. Job Details:Location: Based in Ajman (covering UAE industrial markets) Working Schedule: 6 days a week (8:00 AM – 5:00 PM)

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra-competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered a once-in-a-lifetime opportunity rich in personal and professional growth.</p> <p>Four Seasons Dubai at Jumeirah Beach includes five outlet options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites. Subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates. Dubai is located on the southern shore of the Arabian Gulf and has a subtropical, arid climate.</p> <h4>What you will do</h4> <ul> <li>Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.</li> <li>Establish and maintain user procedures and hardware familiarization for all systems.</li> <li>Provide administration services, to include contribution to technology capital and operating budgets.</li> <li>Provide systems administration, including maintaining user and group accounts, user configuration, troubleshooting access problems and completion of on-site documentation.</li> <li>Assist in server infrastructure management, performance monitoring, operating system upgrades and troubleshooting.</li> <li>Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.</li> <li>Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.</li> <li>Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.</li> <li>Assist in the coordination of new acquisitions and major projects as required.</li> <li>Participate in property-level, corporate-initiated technology implementations.</li> <li>Good knowledge and support for desktop operating systems and applications including patches.</li> <li>Provide direct guest support and quality support to function rooms and conference services.</li> <li>Assist in the process of systems backup and recovery procedures.</li> <li>Assist in management of third party vendors.</li> <li>Provide 24/7 support for mission critical systems.</li> <li>Assist at network support and security of hotel network, active directory maintenance.</li> </ul> <h4>What you will bring</h4> <ul> <li>A bachelor's or master's degree in computer science, information technology, or a related field is often preferred.</li> <li>A minimum of 5-7 years of experience in the IT industry, with at least 2-3 years in a leadership role, preferably within the hospitality sector.</li> <li>Strong knowledge of IT systems, infrastructure, network management, and cybersecurity. Familiarity with hotel property management systems (PMS), point-of-sale (POS) systems, and other hotel-specific technologies is highly beneficial.</li> <li>Exceptional leadership and team management skills, with the ability to inspire and guide IT teams in achieving organizational goals.</li> <li>Excellent written and verbal communication skills, enabling effective interaction with both technical and non-technical staff, as well as hotel guests.</li> <li>Strong analytical and problem-solving abilities to identify and resolve complex IT issues efficiently.</li> <li>Capacity to adapt to evolving technologies and industry trends, ensuring the hotel remains at the forefront of innovation.</li> <li>A commitment to delivering outstanding customer service, ensuring that the IT department contributes to an exceptional guest experience.</li> <li>Excellent interpersonal skills to collaborate effectively with various departments and maintain positive relationships with internal and external stakeholders.</li> <li>Superb organizational and time-management skills, enabling the ability to prioritize tasks and meet deadlines in a fast-paced environment.</li> <li>Knowledge of Arabic language is essential.</li> </ul> <h4>What we offer</h4> <ul> <li>Employment visa</li> <li>Competitive salary and live out allowance</li> <li>Medical and life insurance</li> <li>Annual flight allowance to home country</li> <li>Complimentary meals in dedicated employee restaurant</li> <li>Career advancement opportunities</li> <li>Best-in-industry training</li> </ul></p><p></p>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra-competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered a once-in-a-lifetime opportunity rich in personal and professional growth.</p> <p>Four Seasons Dubai at Jumeirah Beach includes five outlet options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites. Subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates. Dubai is located on the southern shore of the Arabian Gulf and has a subtropical, arid climate.</p> <h4>What you will do</h4> <ul> <li>Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.</li> <li>Establish and maintain user procedures and hardware familiarization for all systems.</li> <li>Provide administration services, to include contribution to technology capital and operating budgets.</li> <li>Provide systems administration, including maintaining user and group accounts, user configuration, troubleshooting access problems and completion of on-site documentation.</li> <li>Assist in server infrastructure management, performance monitoring, operating system upgrades and troubleshooting.</li> <li>Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.</li> <li>Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.</li> <li>Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.</li> <li>Assist in the coordination of new acquisitions and major projects as required.</li> <li>Participate in property-level, corporate-initiated technology implementations.</li> <li>Good knowledge and support for desktop operating systems and applications including patches.</li> <li>Provide direct guest support and quality support to function rooms and conference services.</li> <li>Assist in the process of systems backup and recovery procedures.</li> <li>Assist in management of third party vendors.</li> <li>Provide 24/7 support for mission critical systems.</li> <li>Assist at network support and security of hotel network, active directory maintenance.</li> </ul> <h4>What you will bring</h4> <ul> <li>A bachelor's or master's degree in computer science, information technology, or a related field is often preferred.</li> <li>A minimum of 5-7 years of experience in the IT industry, with at least 2-3 years in a leadership role, preferably within the hospitality sector.</li> <li>Strong knowledge of IT systems, infrastructure, network management, and cybersecurity. Familiarity with hotel property management systems (PMS), point-of-sale (POS) systems, and other hotel-specific technologies is highly beneficial.</li> <li>Exceptional leadership and team management skills, with the ability to inspire and guide IT teams in achieving organizational goals.</li> <li>Excellent written and verbal communication skills, enabling effective interaction with both technical and non-technical staff, as well as hotel guests.</li> <li>Strong analytical and problem-solving abilities to identify and resolve complex IT issues efficiently.</li> <li>Capacity to adapt to evolving technologies and industry trends, ensuring the hotel remains at the forefront of innovation.</li> <li>A commitment to delivering outstanding customer service, ensuring that the IT department contributes to an exceptional guest experience.</li> <li>Excellent interpersonal skills to collaborate effectively with various departments and maintain positive relationships with internal and external stakeholders.</li> <li>Superb organizational and time-management skills, enabling the ability to prioritize tasks and meet deadlines in a fast-paced environment.</li> <li>Knowledge of Arabic language is essential.</li> </ul> <h4>What we offer</h4> <ul> <li>Employment visa</li> <li>Competitive salary and live out allowance</li> <li>Medical and life insurance</li> <li>Annual flight allowance to home country</li> <li>Complimentary meals in dedicated employee restaurant</li> <li>Career advancement opportunities</li> <li>Best-in-industry training</li> </ul></p><p></p>

<ul><li><p>Manage MEP projects from mobilization and design coordination through installation, testing, commissioning, completion, and handover.</p></li><li><p>Develop and implement project execution strategies, MEP work plans, schedules, resource plans, and delivery objectives.</p></li><li><p>Review contract documents, scope of work, drawings, specifications, BOQs, technical requirements, and project schedules.</p></li><li><p>Lead and coordinate all MEP activities, including HVAC, electrical systems, plumbing, drainage, fire fighting, fire alarm, ELV, BMS, and other building services.</p></li><li><p>Ensure MEP works are executed in accordance with approved drawings, specifications, method statements, authority requirements, and applicable standards.</p></li><li><p>Monitor project progress against approved schedules, milestones, and contractual commitments.</p></li><li><p>Identify delays, technical constraints, interface issues, and resource requirements and implement appropriate corrective actions.</p></li><li><p>Manage project budgets, costs, manpower, materials, equipment, and subcontractors to achieve project objectives.</p></li><li><p>Coordinate closely with clients, consultants, architects, contractors, subcontractors, suppliers, authorities, and internal project teams.</p></li><li><p>Lead project and technical coordination meetings and provide regular progress and performance reports to senior management.</p></li><li><p>Coordinate MEP design development and ensure constructability, coordination, and timely approval of shop drawings and technical submissions.</p></li><li><p>Review MEP shop drawings, material submittals, calculations, method statements, inspection and test plans, and technical documentation.</p></li><li><p>Ensure effective coordination between MEP, civil, structural, architectural, and other disciplines to minimize clashes and rework.</p></li><li><p>Coordinate with BIM teams to ensure proper MEP model coordination, clash detection, and resolution.</p></li><li><p>Manage subcontractors and specialist MEP contractors to ensure compliance with contract requirements, approved designs, quality standards, safety requirements, and schedules.</p></li><li><p>Coordinate with procurement teams to ensure timely sourcing and delivery of MEP equipment, materials, and specialist systems.</p></li><li><p>Review technical specifications and vendor submissions for major MEP equipment and systems.</p></li><li><p>Monitor installation quality and ensure compliance with approved QA/QC procedures.</p></li><li><p>Ensure timely closure of inspections, NCRs, technical queries, site observations, and defects.</p></li><li><p>Ensure strict implementation of HSE requirements, risk assessments, permit-to-work systems, toolbox talks, and safe working practices.</p></li><li><p>Coordinate with local authorities and utility providers for inspections, approvals, testing, and connections as required.</p></li><li><p>Manage testing and commissioning activities for all MEP systems and ensure successful integrated system testing.</p></li><li><p>Review commissioning procedures, test results, performance reports, and system completion documentation.</p></li><li><p>Manage project variations, change orders, claims, and commercial issues in coordination with contracts and commercial teams.</p></li><li><p>Monitor MEP project costs, commitments, variations, and cost-to-complete forecasts.</p></li><li><p>Resolve technical, construction, and coordination issues in consultation with consultants, designers, vendors, and project stakeholders.</p></li><li><p>Ensure proper preparation of as-built drawings, O&M manuals, warranties, test certificates, authority approvals, and handover documentation.</p></li><li><p>Lead snagging, rectification, testing, commissioning, completion, and final handover activities.</p></li><li><p>Manage, mentor, and develop MEP project teams and ensure effective allocation of responsibilities.</p></li><li><p>Drive value engineering, energy efficiency, constructability improvements, and cost optimization initiatives.</p></li><li><p>Ensure compliance with UAE building regulations, Civil Defence requirements, DEWA/ADDC requirements where applicable, and relevant international standards.</p></li><li><p>Drive lessons learned, continuous improvement, and best practices across MEP projects.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Strong MEP project management and construction expertise.</p></li><li><p>Extensive knowledge of HVAC, electrical, plumbing, firefighting, fire alarm, ELV, BMS, and other building services.</p></li><li><p>Strong understanding of MEP design coordination, installation, testing, and commissioning.</p></li><li><p>Ability to review MEP drawings, specifications, BOQs, calculations, and technical submissions.</p></li><li><p>Strong knowledge of BIM coordination and multidisciplinary clash resolution.</p></li><li><p>Excellent project planning, scheduling, cost control, and resource management skills.</p></li><li><p>Strong subcontractor, consultant, client, vendor, and authority coordination skills.</p></li><li><p>Good knowledge of UAE MEP standards, authority requirements, and construction practices.</p></li><li><p>Strong QA/QC and HSE knowledge.</p></li><li><p>Strong commercial awareness, including variations, claims, and contract administration.</p></li><li><p>Excellent leadership, negotiation, communication, and problem-solving skills.</p></li><li><p>Proficiency in MS Office, Primavera P6/MS Project, and relevant MEP/project management software.</p></li></ul><p>Qualifications & Experience</p><ul><li><p>Bachelor’s degree in <strong>Mechanical Engineering, Electrical Engineering, MEP Engineering, or a related discipline</strong>.</p></li><li><p><strong>12–18 years of relevant experience</strong> in MEP construction and project management, preferably in large-scale building, infrastructure, commercial, residential, hospitality, industrial, or engineering projects.</p></li><li><p>Minimum <strong>5 years of experience in an MEP project management/managerial position</strong>.</p></li><li><p>Proven experience managing multidisciplinary MEP projects from design coordination through testing, commissioning, and handover.</p></li><li><p>Strong experience managing MEP subcontractors, consultants, vendors, and project teams.</p></li><li><p>UAE/GCC experience is highly preferred.</p></li><li><p>Experience with <strong>Dubai and Abu Dhabi authority approvals and requirements</strong> will be an advantage.</p></li><li><p>Professional engineering certification and/or PMP, PRINCE2, or equivalent qualification will be an added advantage.</p></li></ul><p>Key Performance Areas</p><ul><li><p>Timely delivery of MEP works within approved schedules.</p></li><li><p>Project cost control and budget adherence.</p></li><li><p>MEP installation quality and compliance.</p></li><li><p>Successful testing, commissioning, and integrated system performance.</p></li><li><p>HSE performance and safe execution.</p></li><li><p>Effective subcontractor and resource management.</p></li><li><p>Timely authority approvals and inspections.</p></li><li><p>Successful project completion and client handover.</p></li></ul><br><p><strong>Interview Details</strong></p><br><p><strong>Date: Sat - Sun, 5th - 6th September 2026</strong></p><p><strong>Time: 10:00 AM to 4:00 PM</strong></p><p><strong>Venue: Swissotel, Al Murjan Hall 1 & 2, Umar Bin Al Khattab Road, Deira Dubai</strong></p><br><p><strong>Documents Required</strong></p><ul><li><p><strong>CV</strong></p></li><li><p><strong>Passport Copy</strong></p></li><li><p><strong>Educational Certificate</strong></p></li><li><p><strong>Experience Certificates</strong></p></li><li><p><strong>Utility Approvals</strong></p></li></ul>

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>About The Team<br><br>The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.<br><br>Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.<br><br>At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.<br><br>Opportunity<br><br>We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services.<br><br>This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.<br><br>In this role, you will lead the teams responsible for:<br><br>People Help Desk / Tier 1 services Tier 0 / self-service and knowledge foundations Global People Relations Services, including case governance and specialist support for complex employee relations matters <br><br>You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.<br><br>This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.<br><br>This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations.<br><br>What You’ll Do<br><br>Lead Agoda’s People Services front door and employee support model<br><br>Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams. Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience. Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach. <br><br>Lead the People Services & Help Desk team<br><br>Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support. Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling. Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism. Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives. <br><br>Lead Global People Relations Services<br><br>Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change. Ensure clear service ownership, escalation pathways, and governance across People Relations case handling. Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements. Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team. Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices. <br><br>Own the operating interfaces across Tier 1, People Relations, and specialist teams<br><br>Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization. Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways. Ensure employees and managers experience a joined-up service model even when multiple People teams are involved. Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams. <br><br>Build Tier 0 / self-service and knowledge management foundations<br><br>Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries. Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials. Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content. Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement. <br><br>Enable digital, conversational, and AI-supported service delivery<br><br>Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management. Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support. Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions. Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels. <br><br>Drive operational excellence and continuous improvement<br><br>Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection. Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting. Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences. Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations. <br><br>Lead through insight, stakeholder partnership, and change<br><br>Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities. Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities. Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services. Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function. <br><br>What You’ll Need To Succeed<br><br>Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus. Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience. Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment. Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience. Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management. Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency. Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design. Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools. Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making. Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners. Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture. Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale. <br><br>It’s great if you also have<br><br>Experience in a global or regional HR shared services / People services environment. Experience leading both broad employee support teams and specialist employee relations or case management teams. Experience in knowledge management, service content strategy, and self-service adoption. Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments. Experience improving employee experience through service redesign, process simplification, or digital product thinking. Experience in a high-growth tech, internet, or digital business. Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments. <br><br>Why this role matters<br><br>This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.<br><br>As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.<br><br>#People Services #HRShared Services #Singapore #Singapore #London #England #Hong Kong #Hong Kong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #Kuala Lumpur #Malaysia #Bangkok #Thailand #Seoul #South Korea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #Czech Republic #Budapest #Hungary #Dubai #United Arab Emirates #Bangalore #India #Bengaluru #India #Hyderabad #India #New Delhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChi Minh City #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

<p><strong>Company Description</strong> company headquartered in Abu Dhabi with interests across hospitality, real estate, construction, trading and investments. The Group operates through a portfolio of subsidiaries, joint ventures and associates in the UAE and selected international markets.</p><p><br></p><p><strong>Role Description</strong> The Finance Director will lead the Group’s finance, tax and treasury functions and act as a strategic partner to the CEO and Investment team. The role carries full ownership of UAE Corporate Tax and VAT compliance across the Group, oversight of cross-border tax and transfer pricing, and hands-on support to the M&amp;A team on the financial and tax structuring of investments and divestments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong><em>Financial Leadership &amp; Reporting</em></strong></p><ul><li>L<span>ead Group-wide financial reporting, IFRS consolidation, budgeting, forecasting and performance analysis.</span></li><li><span>Provide strategic financial insights to the CEO, Board and Audit Committee.</span></li><li>Oversee statutory audits and complex accounting matters, including USALI, HMA reporting, IAS 40, IFRS 9/13 and IFRS 15.</li></ul><p><strong><em>UAE Corporate Tax, VAT &amp; Transfer Pricing</em></strong></p><ul><li>O<span>wn UAE Corporate Tax, VAT and transfer pricing compliance across the Group.</span></li><li><span>Oversee tax provisioning, deferred tax, TP documentation, FTA engagements and regulatory developments.</span></li><li>Manage cross-border tax matters, treaty application, withholding tax, PE risk and profit repatriation.</li></ul><p><strong><em>M&amp;A, Investments &amp; Structuring</em></strong></p><ul><li>P<span>artner with Investment/M&amp;A teams on acquisitions, disposals, JVs and capital raising.</span></li><li>Lead financial and tax due diligence, transaction structuring and post-acquisition integration.</li><li>Review investment models, valuations and IC papers from financial and tax perspectives.</li></ul><p><strong><em>Treasury, Funding &amp; Risk</em></strong></p><ul><li>M<span>anage Group liquidity, cash flow, working capital and banking relationships.</span></li><li>L<span>ead debt financing, project/development finance, covenant monitoring and refinancing.</span></li><li>Strengthen financial controls, governance, risk management and regulatory compliance.</li></ul><p><strong><em>Team &amp; Systems</em></strong></p><ul><li>Build and lead a high-performing finance and tax function across the Group.</li><li>Drive ERP optimisation, automation, consolidation, reporting and management dashboards.</li><li>Ensure robust finance policies, delegation of authority and scalable systems supporting Group growth.</li></ul><p><br></p><p><strong>Qualifications</strong></p><p><strong><em>Essential</em></strong></p><ul><li><strong>Qualification: </strong>Qualified Chartered Accountant (CA / ACA / FCA / CPA or equivalent).</li><li><strong>UAE Tax: </strong>Certificate in UAE Corporate Tax and UAE VAT law from a recognised body .</li><li><strong>CT Filing: </strong>Proven hands-on experience having completed and filed UAE Corporate Tax returns for at least one full tax period, including computations, elections and disclosures.</li><li><strong>Experience: </strong>15+ years of post-qualification experience, with at least 5 years in a senior finance leadership role (FD, CFO, Group Financial Controller) in the UAE/GCC.</li><li><strong>International Tax: </strong>Sound working knowledge of cross-border taxation, double tax treaties and transfer pricing principles (UAE TP rules and OECD Guidelines).</li><li><strong>Transactions: </strong>Demonstrated experience supporting M&amp;A transactions, investments and related tax structuring and due diligence.</li><li><strong>Reporting: </strong>Strong command of IFRS and group consolidation for a multi-entity, multi-sector structure.</li></ul><p><strong><em>Preferred</em></strong></p><ul><li>Experience in a diversified holding company or family office with exposure to hospitality, real estate, construction and/or trading.</li></ul>

An established regional retail organization is seeking an experienced commercial leader to drive product strategy, commercial planning, inventory optimization, and merchandising performance across a large consumer business.<br>This executive role will be responsible for shaping commercial direction, maximizing profitability, and leading cross-functional collaboration to deliver sustainable growth across multiple channels.<br>What you'll be responsible for? Developing and executing the commercial strategy across multiple product categories. Leading assortment planning, inventory optimization, and trading performance. Driving sales, profitability, stock productivity, and commercial KPIs. Leading pricing, forecasting, and in-season performance reviews. Partnering with senior leaders across Retail, Digital, Marketing, Supply Chain, and Finance. Building and developing high-performing commercial teams. Using consumer insights and market trends to influence strategic decisions.<br>What are we looking for?12+ years of progressive commercial leadership experience within large retail organizations. Strong expertise in category management, commercial planning, buying, merchandising, or related disciplines. A proven track record of leading large, high-performing teams and delivering commercial growth. Strong analytical, financial, and strategic decision-making capabilities. Experience within international consumer, lifestyle, fashion, sporting goods, or omnichannel retail environments is highly desirable. A bachelor's degree; postgraduate qualifications are an advantage.<br>Only shortlisted candidates will be contacted.

Role Description The Commercial Director is responsible for developing commercial strategies, driving revenue growth, managing key customer relationships, and identifying new business opportunities to support company objectives. Key Responsibilities Develop and implement commercial strategies and business plans. Drive revenue growth, profitability, and market expansion. Lead sales, business development, and commercial activities. Set commercial targets, KPIs, budgets, and performance objectives. Identify new markets, customers, products, and partnership opportunities. Manage key accounts and strategic customer relationships. Lead contract, pricing, proposal, and commercial negotiations. Monitor market trends, competitors, customer needs, and industry developments. Coordinate with sales, marketing, finance, operations, and other departments. Review revenue, margins, sales pipelines, forecasts, and commercial performance. Develop proposals, tenders, business cases, and commercial agreements. Identify and manage commercial risks and opportunities. Prepare commercial reports, forecasts, and recommendations for senior management. Lead, coach, and develop sales and business development teams. Improve commercial processes, customer retention, and overall business performance. Qualifications Bachelor’s degree in Business, Marketing, Finance, Economics, or a related field. Extensive experience in commercial management, sales, or business development. Strong experience in revenue growth, market expansion, and strategic planning. Proven ability in pricing, contracts, negotiations, and key account management. Strong commercial, financial, and analytical skills. Excellent leadership, communication, presentation, and negotiation abilities. Strong understanding of market research and customer development. Experience managing sales targets, budgets, forecasts, and KPIs. Proficiency in Microsoft Office, CRM, ERP, and business analytics tools. Ability to develop strong relationships with clients and business partners. Knowledge of UAE/GCC markets and business practices is preferred. Strong decision-making and problem-solving skills. Professional, strategic, proactive, and results-oriented.

<p>About the Job:</p><ul><li><p>Oversee the preparation and documentation of Job Requisitions, ensuring alignment with workforce plans and business objectives in collaboration with cross-functional departments.</p></li><li><p>Guide project management strategies and delivery activities in coordination with Section Heads and Project Leads, ensuring company projects are executed efficiently and in line with the overall strategic plan.</p></li><li><p>Oversee the management of multiple projects across the business, ensuring monitoring of progress and successful completion of projects while aligning outcomes with the company’s strategic objectives and growth priorities.</p></li><li><p>Drive communication plans while ensuring its execution to effectively resolve any anomalies that may arise during Project completion phase.</p></li><li><p>Manage actual cost verses budget on periodic basis and oversee financial reports/data related to project’s financial performance.</p></li><li><p>Facilitate change requests to ensure that all parties are informed of the impacts on schedule and budget ensuring project delivery schedule is in alignment with business objectives.</p></li><li><p>Lead efficient and compliant project management and budget management for multiple projects across the Company while imposing Projects delivery process within assigned budgets to ensure its timely completion.</p></li><li><p>Support with the implementation of contractor's mitigation plan for the project along with execution plan, procurement, acceleration program and resources allocation to ensure that schedules are maintained within agreed time-frame.</p></li><li><p>Support the commercial function throughout the client lifecycle, enhancing client relationship for projects and working closely with stakeholders in-order to plan, execute, and troubleshoot issues that arise on projects.</p></li><li><p>Prepare user manuals, training materials, and other documents as needed to enable successful project implementation and turnover of the process or system to the clients.</p></li><li><p>Collaborate closely with various Sectors to successfully execute technical assignments while meticulously assessing both anticipated and unforeseen risks and values.</p></li><li><p>Oversee Statutory & Authorities compliance and ensure quality and engineering works are complied with standard norms and Company’s expectations.</p></li><li><p>Navigate relationships including complex situations with clients and partners with professionalism and proactive problem-solving.</p></li><li><p>Provide technical support to the commercial team for key activities in areas of technical focus related to projects.</p></li><li><p>Analyze information and ensure that reports are consolidated for management review.</p></li><li><p>Stay up to date with industry trends, emerging technologies, and global best practices in project management and real estate development.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>About You:</p><ul><li><p>Bachelor’s / master’s degree in Civil Engineering/ architectural engineering/ Construction</p></li><li><p>Project Management Professional (PMP) certification – preferred</p></li><li><p>Understanding of industry-specific delivery standards and technologies, statutory, regulatory, and quality compliance requirements relevant to project delivery.</p></li><li><p>Min of 12-15+ years experience, including 8+ years of experience in a senior leadership/project lead role - managing large-scale/ multi-disciplinary projects and teams.</p></li><li><p>Preferably 5+ years of experience with a developer.</p></li><li><p>Construction management</p></li><li><p>Project Management skills</p></li><li><p>Well versed in using project programing software; Ms. Office suite - Power-point; Power BI for dashboards / reporting. Skilled in Primavera – preferred.</p></li><li><p>Demonstrated skills in building and maintaining strong relationships with internal and external stakeholders</p></li><li><p>Budget Management</p></li><li><p>Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.</p></li><li><p>Project Documentation</p></li><li><p>Team collaboration</p></li><li><p>Exceptional leadership, communication and interpersonal skill</p></li><li><p>Excellent analytical skills</p></li><li><p>Proficient in risk, issue, and change management</p></li><li><p>Effective reporting and presentation skills for senior leadership and board</p></li><li><p>Proficient negotiation abilities</p></li></ul></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ol><li><p>Enterprise Risk Governance, Framework and Risk Appetite</p></li></ol><p>Develop, maintain and review AFF’s enterprise risk framework, Risk Appetite Framework, risk policies, KRIs, limits, thresholds and escalation procedures.</p><ol><li><p>Board Risk Committee and Executive Risk Reporting</p></li></ol><p>Provide timely risk reporting, independent risk opinions and escalation of material risk matters to the Board, Board Risk Committee and senior management.</p><ol><li><p>Independent Credit Risk Oversight and Challenge</p></li></ol><p>Provide independent second-line oversight and challenge on credit risk, including exposures, deviations, restructurings, write-offs, concentration risk, provisioning indicators and portfolio deterioration.</p><p>The CRO does not own first-line credit approvals or underwriting execution.</p><ol><li><p>Portfolio Monitoring, Risk Appetite, Stress Testing and Early Warning Oversight</p></li></ol><p>Monitor portfolio quality, concentration risk, delinquency trends, provisioning indicators, early warning indicators, risk appetite breaches and stress signals.</p><p>Oversee stress testing and scenario analysis.</p><ol><li><p>Operational, Outsourcing, Technology and Resilience Risk Oversight</p></li></ol><p>Oversee operational risk, outsourcing and third-party risk, technology and information security risk, cyber risk, business continuity and resilience risk.</p><p>Review and challenge first-line controls and escalate material weaknesses</p><ol><li><p>Regulatory Risk Management, CBUAE Readiness and Remediation Support</p></li></ol><p>Support CBUAE examinations, supervisory reviews, remediation plans, regulatory responses and risk-related submissions.</p><p>Act as AFF’s primary risk representative with CBUAE on risk matters.</p><ol><li><p>Risk Input into Governance, Policy, New Products and Strategic Change</p></li></ol><p>Provide independent risk input on policies, DoA changes, outsourcing arrangements, new products, new services, distribution channels, strategic initiatives and major business changes.</p><ol><li><p>Risk Culture, Leadership and Governance Evidence</p></li></ol><p>Lead the Risk function and promote strong risk culture through governance forums, training, awareness and engagement.</p><p>Ensure risk decisions, exceptions, escalations and committee submissions</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor’s degree in Finance, Risk Management, Accounting, Economics, Business Administration, Mathematics or related field. Master’s degree and professional qualifications such as FRM, PRM, CFA, CA, CPA or ACCA preferred.</p></li><li><p>Minimum 12–15 years in risk management within financial services, with senior experience in a regulated lending, finance or banking environment.</p></li><li><p>Enterprise risk management, Risk Appetite Framework, credit risk oversight, portfolio monitoring, stress testing, operational and outsourcing risk, technology and information security risk, regulatory engagement, Board reporting, policy review, risk data governance, leadership and stakeholder management..</p></li></ul><p></p></section>

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>About The Team<br><br>The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.<br><br>Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.<br><br>At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.<br><br>Opportunity<br><br>We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services.<br><br>This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.<br><br>In this role, you will lead the teams responsible for:<br><br>People Help Desk / Tier 1 services Tier 0 / self-service and knowledge foundations Global People Relations Services, including case governance and specialist support for complex employee relations matters <br><br>You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.<br><br>This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.<br><br>This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations.<br><br>What You’ll Do<br><br>Lead Agoda’s People Services front door and employee support model<br><br>Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams. Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience. Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach. <br><br>Lead the People Services & Help Desk team<br><br>Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support. Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling. Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism. Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives. <br><br>Lead Global People Relations Services<br><br>Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change. Ensure clear service ownership, escalation pathways, and governance across People Relations case handling. Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements. Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team. Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices. <br><br>Own the operating interfaces across Tier 1, People Relations, and specialist teams<br><br>Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization. Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways. Ensure employees and managers experience a joined-up service model even when multiple People teams are involved. Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams. <br><br>Build Tier 0 / self-service and knowledge management foundations<br><br>Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries. Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials. Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content. Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement. <br><br>Enable digital, conversational, and AI-supported service delivery<br><br>Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management. Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support. Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions. Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels. <br><br>Drive operational excellence and continuous improvement<br><br>Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection. Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting. Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences. Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations. <br><br>Lead through insight, stakeholder partnership, and change<br><br>Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities. Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities. Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services. Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function. <br><br>What You’ll Need To Succeed<br><br>Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus. Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience. Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment. Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience. Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management. Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency. Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design. Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools. Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making. Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners. Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture. Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale. <br><br>It’s great if you also have<br><br>Experience in a global or regional HR shared services / People services environment. Experience leading both broad employee support teams and specialist employee relations or case management teams. Experience in knowledge management, service content strategy, and self-service adoption. Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments. Experience improving employee experience through service redesign, process simplification, or digital product thinking. Experience in a high-growth tech, internet, or digital business. Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments. <br><br>Why this role matters<br><br>This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.<br><br>As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.<br><br>#People Services #HRShared Services #Singapore #Singapore #London #England #Hong Kong #Hong Kong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #Kuala Lumpur #Malaysia #Bangkok #Thailand #Seoul #South Korea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #Czech Republic #Budapest #Hungary #Dubai #United Arab Emirates #Bangalore #India #Bengaluru #India #Hyderabad #India #New Delhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChi Minh City #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.