وظائف إدارة علاقات العملاء

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Role Summary<p>State Street is seeking a Managing Director to lead Relationship Management across the Middle East and North Africa region, one of the firm’s strategic growth markets. This senior leadership role will be responsible for deepening and expanding strategic client relationships, strengthening State Street’s position as a trusted partner to institutional investors, and ensuring a consistently high-quality client experience across the region.</p><br><p>The Head of Relationship Management – MENA will act as a senior client advocate and regional leader, working closely with sales, client service, product, operations, risk, compliance and country leadership teams to deliver integrated solutions aligned to client priorities. The successful candidate will bring strong institutional relationship management experience, deep knowledge of the MENA financial services landscape, and the ability to engage credibly with senior stakeholders across sovereign wealth funds, pension funds, central banks, asset managers and other institutional clients.</p><br>Key Responsibilities<ul><li>Lead the regional relationship management agenda across MENA, ensuring clear ownership of strategic client relationships, governance forums, service reviews and escalation management.</li><li>Develop and maintain trusted senior-level relationships with key institutional clients, including sovereign wealth funds, pension funds, central banks, government-related entities, asset managers and other strategic investors.</li><li>Partner with the SVP, Head of Sales and Relationship Management, to execute the regional client strategy, identify growth opportunities and support the delivery of State Street’s broader MENA business plan.</li><li>Act as the senior client advocate within State Street, coordinating across product, client service, operations, onboarding, legal, risk, compliance and technology teams to deliver effective, timely and client-tailored solutions.</li><li>Drive disciplined relationship planning, including account plans, executive engagement strategies, pipeline coordination, wallet analysis, client feedback and relationship health monitoring.</li><li>Oversee the quality and consistency of client governance, including executive business reviews, service review meetings, issue tracking, action plans and follow-through on commitments.</li><li>Support new business opportunities and cross-sell initiatives by identifying client needs, shaping value propositions and coordinating the right internal expertise across State Street’s global platform.</li><li>Provide market intelligence and client insights to regional and global leadership, helping inform product priorities, service enhancements and strategic investment decisions.</li><li>Represent State Street externally in senior client meetings, industry forums and strategic engagements, reinforcing the firm’s commitment to the MENA region.</li><li>Lead, coach and develop relationship management professionals in the region, fostering a high-performance, collaborative and client-centric culture.</li><li>Promote strong risk discipline and ensure client engagement activities are conducted in line with applicable regulatory, compliance, conduct and governance standards.</li></ul>Leadership Expectations<ul><li>Operate as a senior regional leader with strong commercial judgment, sound risk awareness and the ability to balance client needs with enterprise priorities.</li><li>Build connectivity across State Street’s regional and global teams, ensuring clients experience the full strength of the firm’s investment servicing, markets, financing, data and investment management capabilities.</li><li>Demonstrate executive presence and credibility with C-suite, CIO, COO and senior investment and operations stakeholders.</li><li>Drive accountability, collaboration and transparency across complex client relationships and internal delivery teams.</li><li>Contribute to the development of State Street’s long-term strategic positioning in MENA, with particular focus on deepening partnerships with leading institutional investors.</li></ul>Experience and Qualifications<ul><li>Extensive experience in institutional relationship management, client coverage, strategic account management or a related senior client-facing role within financial services.</li><li>Strong understanding of the MENA institutional investor landscape, including sovereign wealth funds, pension funds, central banks, asset managers and government-related entities.</li><li>Demonstrated ability to manage complex, multi-product client relationships across investment servicing, custody, fund administration, middle office, data, analytics, markets or investment management solutions.</li><li>Track record of building trusted senior relationships, managing escalations, supporting revenue growth and delivering high standards of client satisfaction.</li><li>Experience leading teams or influencing cross-functional groups across multiple jurisdictions and business lines.</li><li>Strong commercial acumen, strategic thinking and ability to translate client priorities into actionable relationship plans.</li><li>Excellent communication, negotiation and presentation skills, with the ability to engage confidently with senior executives and technical stakeholders.</li><li>High degree of integrity, judgement, resilience and cultural awareness, with experience operating in a regulated environment.</li><li>Bachelor’s degree required; advanced degree, CFA, MBA or relevant professional qualification preferred.</li></ul>Key Success Measures<ul><li>Strength and depth of senior client relationships across priority MENA accounts.</li><li>Improvement in client satisfaction, relationship health and service governance outcomes.</li><li>Effective coordination of cross-functional State Street teams to deliver client commitments.</li><li>Contribution to revenue retention, growth opportunities and strategic account development.</li><li>Quality of relationship planning, executive engagement and escalation management.</li><li>Development of a strong, collaborative and high-performing regional relationship management team.</li></ul><span><b>About State Street</b></span><p>Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.</p><br><p>We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.</p><br><p>As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.</p><br><p>Discover more information on jobs at StateStreet.com/careers</p><br><p>Read our CEO Statement</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.</p><br><br>Job Description<br><br><ul><li>Lead the daily Guest Relations and Fairmont Gold Lounge operations.</li><li>Ensure seamless guest experiences from pre-arrival through post-departure.</li><li>Oversee all VIP, Fairmont Gold, ALL members and repeat guest recognition.</li><li>Review arrivals, departures, in-house guests, celebrations and Handle With Care guests daily.</li><li>Ensure Fairmont Gold Lounge operates in accordance with Fairmont Brand Standards.</li><li>Monitor lounge presentation, food &amp; beverage offerings, cleanliness and ambience.</li><li>Coordinate personalized amenities, welcome letters and special occasions.</li><li>Lead guest recovery and service recovery initiatives following the Own It and Guest Recovery framework.</li><li>Personally handle complex guest concerns and ensure timely follow-up until closure.</li><li>Conduct root cause analysis of recurring guest complaints and implement corrective actions.</li><li>Drive LQA, TrustYou, guest satisfaction and quality initiatives.</li><li>Review guest feedback trends and share action plans with department heads.</li><li>Conduct daily lobby, public area and Fairmont Gold inspections.</li><li>Lead and coach the Guest Relations and Fairmont Gold teams through daily briefings and one-to-one coaching.</li><li>Support recruitment, onboarding, training, performance management and succession planning.</li><li>Drive ALL – Accor Live Limitless enrolments and member’s recognition.</li><li>Promote upselling opportunities and support Rooms revenue initiatives.</li><li>Maintain accurate guest profiles in Opera Cloud and ensure guest preferences are updated.</li><li>Monitor ALICE/Royal Service guest requests and ensure timely completion.</li><li>Coordinate closely with Front Office, Housekeeping, Engineering, Concierge, Security, Royal Service and Food &amp; Beverage.</li><li>Support emergency response and Manager on Duty responsibilities when assigned.</li><li>Ensure compliance with hotel policies, cash handling procedures and key control.</li><li>Promote health, safety, HACCP and security standards.</li><li>Prepare operational reports, guest recovery summaries and quality analysis.</li><li>Develop innovative guest experience initiatives aligned with Fairmont's 'Make Special Happen' philosophy.</li><li>Perform any additional duties assigned by hotel management.</li></ul><br>Qualifications<br><br><ul><li>Passion for guest service</li><li>Excellent written and verbal communication, interpersonal and leadership skills.</li><li>Highly organized, results-oriented with the ability to be flexible and work well under pressure.</li><li>Strong interpersonal and problem solving abilities.</li><li>Highly responsible &amp; reliable.</li><li>Fluency in English, secondary language preferred.</li><li>Minimum of 2&nbsp;years previous proven managerial&nbsp;position or equivalent in a customer service industry.</li><li>Must have the ability to handle a multitude of tasks and Guest requests.</li><li>Computer proficiency in a Windows environment (Word, Excel, PowerPoint).</li><li>Knowledge of Opera Cloud&nbsp;Property Management System an asset.</li><li>Ability to work cohesively with fellow heartists as part of a team.</li><li>Ability to focus attention on guest needs, remaining calm and courteous at all times.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Role&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : Senior Relationship Manager</strong><br><strong>Location : Sharjah</strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;<br><strong>Role Purpose:</strong><br> This role is primarily responsible for developing and maintaining business relationships with SME clients to fullfill their banking requirements. Enhance customer relationships through regular planned meetings to maintain proper business relationship, identify further opportunities for x-sell and improve service.</p><br><p><strong>KEY METRICS:</strong></p><br><ul> <li>Revenue:&nbsp; &nbsp; &nbsp; &nbsp;</li> <li>Expenses:&nbsp;</li> <li>Net Income:&nbsp;</li> <li>Assets:&nbsp;</li> <li>Headcount:&nbsp;</li> <li>Number of branches:&nbsp;</li> <li>Number of ATMs:&nbsp;</li> <li>Number of Direct Reports:<br> &nbsp;&nbsp;&nbsp;</li></ul><p><strong>Key Accountabilities of the role&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;</strong><br><i><strong><u>Credit</u></strong></i></p><br><ul> <li>Acquire volumes principally from within the bank’s existing portfolio (x-sell) and through other contacts / efforts and develops a database of qualified leads through referrals, telephone canvassing, face to face cold calling with business owners, direct mail, email, and networking on selective basis, as to achieve your business targets.</li> <li>Call Report preparation to be high standards i.e. informative, presentable, conclusive, professional, and comprehensive.</li> <li>Prepare credit applications – analysis financial statements and make it ready for the approval. Ensure that CA’s for new clients and also renewals for existing clients are correctly prepared in accordance with the bank polices and regulatory framework.</li> <li>Analyze of working capital requirements for clients, monitors financial health of the clients' business and industry.</li> <li>Ensure that all documentations for credit proposals are complete with sufficient covered collaterals.</li> <li>Initiates and ensures disbursements and adjustments of loans.</li> <li>Ensure that the approved credit lines are valid and available for the clients.&nbsp;</li> <li>Verifies/ inspects hypothecated /pledged inventory, mortgage fixed assets…..ets to ensure minimum credit risk.</li> <li>Liaise with various internal departments (credit-risk, legal, operations, Trade finance…) for smooth and quick turnaround of transactions.</li> <li>Strictly adhere to Bank’s financing policy Manual and report any exceptions</li> <li>Proper credit monitoring, through different methods mainly regular customer’s sites visits i.e. office, showrooms, warehouses... and providing call reports for the same..</li> <li>Recover of banks dues in time through the daily reports and follow ups.</li></ul><p><i><strong><u>Customer Service&nbsp;</u></strong></i></p><br><ul> <li>Maintain contact with all clients in the market area to ensure high levels of Client Satisfaction.</li> <li>Maintain high standard service with customers and ensure no complains.</li> <li>Responding on customers calls and starts with appropriate greetings.</li> <li>Develops, enhances and maintains relationships with prospective clients to ensure revenue / profit targets are met/ exceeded.</li> <li>Ensure that service quality norms and client satisfaction scores are met for their set of clients.</li> <li>To do regular visits to the customer’s</li></ul><p><strong><u>Internal / External Cooperation</u></strong></p><br><ul> <li>Demonstrate ability to interact and cooperate with all bank employees.&nbsp;</li> <li>Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.&nbsp;</li> <li>Maintain professional internal and external relationships that meet department core values.&nbsp;</li> <li>Proactively establish and maintain effective working team relationships with all support departments</li></ul><p><strong>Specialist Skills / Technical Knowledge Required for this role:</strong><br> &nbsp;</p><br><ul> <li>Good knowledge of ADIB’s Business Banking products &amp; services</li> <li>Experience of credit analyses and balance sheet spreading.</li> <li>Good knowledge of ADIB’s&nbsp;Operational Policies &amp; Procedures</li> <li>Proficient in credit appraisal techniques including credit, risk, business &amp; financial analysis.&nbsp;</li> <li>Knowledge of Business Relationship Management.</li> <li>Fair Knowledge of UAE banking practices , regulations &amp; risks</li> <li>Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities&nbsp;</li> <li>General awareness of competitors in the local market</li> <li>Excellent knowledge of service standards&nbsp;</li> <li>Knowledge of Cross Sales&nbsp;</li> <li>Computer skills</li> <li>Excellent Communication Skills.<br> &nbsp;</li></ul><p><strong>Previous experience:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</strong></p><br><ul> <li>Minimum five (05) years' experience as a Relationship Management&nbsp;experience in a banking environment.</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>COME JOIN THE WORLD’S MOST INTERNATIONAL COMPANY</strong><br>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.<br>DHL UAE is the recognized market leader in Express logistics and an Employer of Choice – ranked consistently as Great Place To Work in the UAE for consecutive years since 2015.<br>Join our team and discover how an international network that’s focused on service, quality and sustainability, is able to connect people and improve lives through <br>the<span> power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, </span><br><span>please visit https://careers.dhl.com/global/en.</span><br><strong>JOB OVERVIEW</strong><br>The Employee Relations (ER) Manager is responsible for leading and managing all employee relations matters across the UAE (1,250 employees), ensuring alignment with UAE Labor Law, organizational policies, and global frameworks including Code of Conduct, Human Rights, and DEIB commitments. <br>The role acts as a trusted advisor to business leaders, driving fair, consistent, and legally compliant ER practices while fostering a positive, inclusive, and high-performance work environment. It plays a key role in mitigating legal and reputational risks, enhancing employee experience, and supporting nationalization (Emiratization) in line with Local Talent Program. <br><strong>MAIN RESPONSIBILITIES</strong><br>Labor Law &amp; Compliance <br>•Monitor and interpret UAE Labor Law developments and regulatory changes <br>•Assess business impact and provide actionable recommendations<br>•Ensure full compliance through policy updates, process alignment, and stakeholder communication<br>Employee Relations Case Management <br>•Lead end-to-end management of ER cases including grievances, disciplinary actions, and investigations<br>•Ensure fair, unbiased, and timely resolution of complex and sensitive cases or cases linked to Human Rights categories <br>•Maintain robust documentation for end-to-end process from case assignment to final decision with proper log of all steps including reporting, and case tracking standards in line with DHL Group guidelines <br>Investigations &amp; Governance<br>•Conduct or oversee workplace investigations in accordance with internal and legal requirements<br>•Ensure procedural fairness and consistency across all cases<br>Policy Development &amp; Implementation<br>•Design, review, and implement ER policies and procedures aligned with UAE law and global standards<br>•Ensure consistency in application across business units<br>•Support change management initiatives from an ER perspective e.g (but not limited to) working terms and conditions, overtime, conflict of Interest declaration and related risk, data protection<br>•Manage queries linked to sickness and fit to work, extended leave request or remote work, working conditions working hours and overtime in line with local company policy<br>Business Partnering<br>•Act as a subject matter expert advising leadership on ER matters<br>•Build capability of managers to handle employee issues effectively<br>•Provide coaching on conflict resolution, performance management, and disciplinary processes<br>Employee Experience &amp; Culture<br>•Foster a respectful, inclusive, and positive work environment<br>•Support diversity, equity, inclusion, and belonging (DEIB) programs<br>Performance Management Support<br>•Ensure alignment of performance management actions with legal and organizational frameworks<br>Audit &amp; Risk Management<br>•Manage internal controls (e.g., CRISP) related to ER processes and Compliance related controls which fall within the HR Governance <br>•Prepare for and support internal/external audits such as Global audits, Labor Inspections, Human Rights Audit<br><strong>YOUR PROFILE</strong><br><ul><li>Bachelor’s or Master’s degree in Human Resources, Law, Psychology, or related field</li><li>CIPD or SHRM-CP certification will be an advantage</li><li>Min 5-7 years of progressive HR Generalist or HRBP experience in a large organization in the UAE, with at least 3 years managing Employee Relations. </li><li>Proven experience in handling complex ER cases, investigations, and grievance processes</li><li>Arabic and English languages mandatory, Emirati nationality is an advantage</li><li>Strong knowledge of the UAE Labor Law</li><li>Strong conflict resolution, negotiation, and mediation skills</li><li>Ability to manage confidential and sensitive information</li><li>Proven experience in policy development and compliance</li><li>Proven experience in managing ER cases in a multi-cultural environment</li><li>Excellent communication and interpersonal skills </li><li>Ability to communicate with all levels in the organization, from frontline colleagues to Country/Regional Management</li><li>Analytical and problem-solving abilities</li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong><span>Find Your Shangri-La in Shangri-La</span></strong></span></p><br><br> <p><span>Shangri-La Dubai is a luxurious urban sanctuary where modern energy meets timeless hospitality. With panoramic views of the Burj Khalifa and Dubai’s glittering skyline, every visit becomes an unforgettable experience.</span></p><br><br> <p><span><strong>Shangri-La Dubai</strong></span></p><br><br> <br> <br> <p><span><strong><span>About the Role</span></strong></span></p><br><br> <br> <p><span>As a <strong>Guest Relations Executive - Cigar Lounge &amp; Bar</strong>, you will be the face of our dining experience, creating meaningful connections with guests and ensuring exceptional service throughout their visit. With a passion for hospitality and guest engagement, you will help deliver memorable experiences while maintaining the highest standards of service, professionalism, and guest satisfaction.</span></p><br><br> <br> <p><span><strong><span>Key Responsibilities</span></strong></span></p><br><br> <br> <p><span>• Interact and engage with guests, ensuring high levels of personalized service and satisfaction.<br>• Welcome, greet, and ensure guests are served promptly and professionally throughout their dining experience.<br>• Handle guest feedback and complaints effectively, resolving issues in a courteous and professional manner.<br>• Build guest relationships through suggestive selling and by creating memorable dining experiences.<br>• Maintain accurate guest profiles and preferences within the system to support personalized service.<br>• Collaborate closely with the F&amp;B team to deliver seamless service and achieve operational goals.</span></p><br><br> <br> <p><span><strong><span>About You</span></strong></span></p><br><br> <br> <ul> <li><span>Has a thorough knowledge of Food &amp; Beverage service technique </span></li> <li><span>Is able to work in Cigar bar &amp; lounge operation</span></li> <li><span>Loves interacting with guests </span></li> <li><span>Believes in teamwork </span></li> <li><span>Communicates with fluency in English</span></li> <li><span>Preferably has experience working in either a luxury restaurant or a 5* hotel background</span></li> <li><span>Is a self-starter and a team player </span></li> <li><span>Enjoys being challenged</span></li> </ul> <br> <p><span><strong><span>Why Join Us</span></strong></span></p><br><br> <br> <ul> <li><span>A workplace that values your passion and supports self-realization and personal growth.</span></li> <li><span>Structured learning and development pathways with real opportunities to advance your professional</span></li> <li><span>craft and leadership skills.</span></li> <li><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your</span></li> <li><span>contribution and dedication.</span></li> <li><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where</span></li> <li><span>everyone can thrive.</span></li> <li><span>We are an equal opportunity employer.</span></li> </ul> <br> <p><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></p><br><br> <br> <p><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></p><br><br> <br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Government and Regulatory Officer is responsible for processing, handling, and responding to requests and queries received from Courts, Police, Public Prosecution, and Minor Affairs authorities across the UAE and Qatar, ensuring that all customer and non-customer cases are handled in a timely, accurate, compliant, and risk-free manner. The role supports the Manager and the team in meeting the objectives set by the unit Head by assisting with the execution of approved processes, controls, and requirements related to government and regulatory entities. The position coordinates with branch managers, unit heads, and internal departments (CIBG, RBG, Operations, and Head Office) to support the resolution of issues raised by government entities, strictly in line with approved procedures, SLAs, and internal policies.&nbsp;</p><br><p><strong>Key Result Areas</strong></p><br><p><br>• Case Processing: Process and handle UAE Court Orders as per approved procedures.<br>• Cross-Border Coverage: Process and handle Qatar Court Orders and LEA requests within defined SLAs.<br>• Law Enforcement Support: Handle Police letters and enquiries across all UAE emirates.<br>• Prosecution &amp; CID: Handle Public Prosecution and CID correspondence (UAE).<br>• Inbox Management: Manage and respond to email enquiries received from government entities or stakeholders.<br>• Systems Execution: Process cases through Velocity - MOFT system where applicable.<br>• Compliance: Ensure all correspondence complies fully with regulatory instructions and internal policies.<br>• Timely Closure: Monitor, coordinate, and follow up on assigned cases to ensure timely closure.<br>• Service Quality: Support initiatives that improve operational efficiency and service quality within the unit.<br>• Internal Coordination: Follow up on issues with internal stakeholders within Mashreq.<br>• External Alignment: Maintain effective coordination</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>Find Your Shangri-La in Shangri-La</strong></span></p><br><br> <br> <p><span>Shangri-La Dubai is a luxurious urban sanctuary where modern energy meets timeless hospitality. With panoramic views of the Burj Khalifa and Dubai’s glittering skyline, every visit becomes an unforgettable experience.</span></p><br><br> <p><span><strong>Shangri-La Dubai</strong></span></p><br><br> <br> <br> <br> <br> <p><span><strong>About the Role</strong></span></p><br><br> <br> <p><span>As a <strong>Guest Relations Executive – Outdoor Bar &amp; Lounge</strong>, you will be the face of our guest experience, building meaningful connections and ensuring exceptional service throughout every visit. With a passion for hospitality and guest engagement, you will help create memorable experiences while maintaining the highest standards of service, professionalism, and guest satisfaction.</span></p><br><br> <br> <p><span><strong>Key Responsibilities</strong></span></p><br><br> <br> <p><span>• Interact and engage with guests, delivering personalized service and maintaining high service standards.<br>• Welcome, greet, and ensure guests are attended to promptly and professionally throughout their experience.<br>• Handle guest feedback and complaints effectively, resolving concerns in a courteous and professional manner.<br>• Build strong guest relationships through suggestive selling and by creating memorable experiences.<br>• Present guest bills when required and maintain accurate guest profiles and preferences within the system.<br>• Work closely with the F&amp;B team to ensure seamless operations and exceptional guest satisfaction.</span></p><br><br> <br> <p><span><strong>About You</strong></span></p><br><br> <br> <p><span>• Thorough knowledge of Food &amp; Beverage service techniques and guest engagement practices.<br>• Ability to work effectively in an outdoor bar and lounge environment.<br>• Passionate about interacting with guests and delivering exceptional hospitality experiences.<br>• Fluent in English, with strong communication and interpersonal skills.<br>• Previous experience in a luxury restaurant or 5-star hotel environment is preferred.<br>• A proactive, self-motivated team player who enjoys challenges and thrives in a dynamic environment.</span></p><br><br> <br> <br> <br> <br> <p><span><strong><span>Why Join Us</span></strong></span></p><br><br> <ul> <li><span>A workplace that values your passion and supports self-realization and personal growth.</span></li> <li><span>Structured learning and development pathways with real opportunities to advance your professional</span></li> <li><span>craft and leadership skills.</span></li> <li><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your</span></li> <li><span>contribution and dedication.</span></li> <li><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where</span></li> <li><span>everyone can thrive.</span></li> <li><span>We are an equal opportunity employer.</span></li> </ul> <br> <p><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></p><br><br> <p><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></p><br><br> <br> <br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong><span>Find Your Shangri-La in Shangri-La</span></strong></span></p><br><br> <p><span>Shangri-La Dubai is a luxurious urban sanctuary where modern energy meets timeless hospitality. With panoramic views of the Burj Khalifa and Dubai’s glittering skyline, every visit becomes an unforgettable experience.</span></p><br><br> <p><span><strong>Shangri-La Dubai</strong></span></p><br><br> <br> <br> <p><span><strong><span>About the Role</span></strong></span></p><br><br> <br> <p><span>As a <strong>Guest Relations Executive - Cigar Lounge &amp; Bar</strong>, you will be the face of our dining experience, creating meaningful connections with guests and ensuring exceptional service throughout their visit. With a passion for hospitality and guest engagement, you will help deliver memorable experiences while maintaining the highest standards of service, professionalism, and guest satisfaction.</span></p><br><br> <br> <p><span><strong><span>Key Responsibilities</span></strong></span></p><br><br> <br> <p><span>• Interact and engage with guests, ensuring high levels of personalized service and satisfaction.<br>• Welcome, greet, and ensure guests are served promptly and professionally throughout their dining experience.<br>• Handle guest feedback and complaints effectively, resolving issues in a courteous and professional manner.<br>• Build guest relationships through suggestive selling and by creating memorable dining experiences.<br>• Maintain accurate guest profiles and preferences within the system to support personalized service.<br>• Collaborate closely with the F&amp;B team to deliver seamless service and achieve operational goals.</span></p><br><br> <br> <p><span><strong><span>About You</span></strong></span></p><br><br> <br> <ul> <li><span>Has a thorough knowledge of Food &amp; Beverage service technique </span></li> <li><span>Is able to work in Cigar bar &amp; lounge operation</span></li> <li><span>Loves interacting with guests </span></li> <li><span>Believes in teamwork </span></li> <li><span>Communicates with fluency in English</span></li> <li><span>Preferably has experience working in either a luxury restaurant or a 5* hotel background</span></li> <li><span>Is a self-starter and a team player </span></li> <li><span>Enjoys being challenged</span></li> </ul> <br> <p><span><strong><span>Why Join Us</span></strong></span></p><br><br> <br> <ul> <li><span>A workplace that values your passion and supports self-realization and personal growth.</span></li> <li><span>Structured learning and development pathways with real opportunities to advance your professional</span></li> <li><span>craft and leadership skills.</span></li> <li><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your</span></li> <li><span>contribution and dedication.</span></li> <li><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where</span></li> <li><span>everyone can thrive.</span></li> <li><span>We are an equal opportunity employer.</span></li> </ul> <br> <p><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></p><br><br> <br> <p><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></p><br><br> <br> <br><br> </div>