وظائف اختبار البرمجيات في الإمارات

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Contact prospective clients via phone, email, and messaging platforms to promote immigration services.</li><li>Explain visa and migration programs professionally and accurately.</li><li>Conduct initial client assessments and eligibility evaluations.</li><li>Maintain and update client records in the CRM system.</li><li>Follow up on leads and convert inquiries into sales.</li><li>Achieve monthly sales targets and KPIs.</li><li>Build and maintain strong client relationships.</li><li>Stay updated on immigration programs, policies, and industry developments.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Experience in Immigration Advisory</p></li><li><p>Excellent English communication skills, both written and verbal</p></li><li><p>Strong interpersonal and negotiation skills</p></li><li><p>Target-driven with a positive and professional attitude</p></li><li><p>Proficiency in MS Office and CRM software</p></li><li><p>Proficiency in English, Hindi, Tamil, Kannada, Punjabi, Malayalam or Telugu (preferred)</p></li></ul><p></p></section>

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.<br><br>By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.<br><br>Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.<br><br>Job Description<br><br>Sprinklr is seeking a Large Enterprise Account Executive who will be responsible for managing key accounts that generate significant revenue. The ideal candidate will be responsible for establishing, nurturing, and expanding valuable relationships with customers. They will research and pursue new business opportunities and create connections with influencers, executives, and decision-makers.<br><br>What You’ll Do<br><br>You will develop new business sales revenue through account planning, territory planning, researching prospect customers and completing field-based sales activities within a defined set of prospects, territory or vertical. You will develop sales opportunities, identify the decision makers and build champions at CMO, COO and CTO level. You will listen, identify and understand clients/prospective clients needs and in order to deliver value and exceed expectations. You will be able to build relationships with multiple stakeholders and positively influence them. You will strive to enhance your knowledge of our industry, market, and competitors to provide that sales edge needed to close business and generate revenue. You will seek feedback at every opportunity so you can be the best you can be. You will seek this from leaders, peers and clients. We do the right thing always and take extreme pride in who we are, what we build and what we do.......we are led by character.<br><br>Who You Are<br><br>You are one of the top 10% of the salespeople in your current company/division. You have a record of accomplishment of being one of the best. You are someone who pursues your passions with energy and commitment. Arabic language is required for the role/region You are incredibly smart and demonstrate great EQ (we are in a very fast-moving industry and you must be nimble of mind to keep up). You have 6+ years of successful Enterprise software sales experience, meaning you’ve experienced the full range of obstacles when behind the wheel of creating complex & enterprise-wide Saa S deals. You have been successful in building relationships – Sprinklr is a best-in-class solution. We have succeeded because we genuinely care about how we make people feel. You share the same values and understand that relationships are everything and can use them to identify and develop new business opportunities. You love the Customer Experience revolution! Your desire and ability to embrace this change and understand how Sprinklr can impact the various functions of a global organisations is critical.<br><br>We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:<br><br>Lead a new category of enterprise software that we call Unified-CXM. Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. Create a culture of customer obsession, with trust, teamwork, and accountability.<br><br>We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.<br><br>We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.<br><br>To learn more about employee benefits by region, click here.<br><br>To learn more about all-things-Sprinklr, visit our candidate resource hub here.<br><br>EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. <br><br>Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.<br><br>Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.<br><br>Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.<br><br>If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><i>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.</i></p><br><br><br><p><span>Job Category</span></p><br><br>Sales<br><p><span>Job Details</span></p><br><br><br><p><span><b><b>About Salesforce</b></b></span></p><br><br><p>Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.</p><br><br><br><p>Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.</p><br><br><br><br><br><p>Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses using the latest technologies such as Artificial Intelligence, across Sales, Service, Marketing, Commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.Salesforce has been very proud to have been associated with the Middle East region for the last 15 years.</p><br><br><br><p>Salesforce is expanding its footprint in the Middle East!<br>We are looking for a number of Commercial Account Executive to join our rapidly growing Sales team in the UAE.</p><br><br><br><p>The position that has become available is for an<b>Account Executive</b>in our<b>Core Business Unit</b>, helping our most strategic customers grow and excel with a Customer Experience that is unmatched in the industry.</p><br><br><br><p>This position will act as the lead Account Executive for the set of Accounts or Prospects in the UAE, working with a virtual team of Cloud Specialists, Solution Experts and Supporting colleagues, helping to set the vision and strategy to grow the revenue associated with the set of accounts on an annual basis.</p><br><br><br><p>In addition, with technology ever changing, the ability to show considerable experience in being a thought leader in the field of Artificial Intelligence would be advantageous, as Salesforce takes first mover advantage in this highly competitive marketplace.</p><br><br><br><p>This is an exciting time to be part of the Salesforce ecosystem, with its five core values: Trust, Customer Success, Innovation, Equality and Sustainability,</p><br><br><br><p>Salesforce aims to be a force for good too. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being named one of the FORTUNE "100 Best Companies to Work For®" 2024 — 16 years in a row.</p><br><br><p>We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.</p><br><br><br><p><b>About the Role</b></p><br><br><p>To work in our General Business Sales team focussed on Salesforce’s existing and prospective clients in the UAE.</p><br><br><p><br>As Salesforce continues to accelerate its presence in region, this position will involve managing both existing customers and building new relationships with prospective clients.</p><br><br><p><br>This position sits in the Core Sales team at Salesforce therefore, the ideal candidate would have proven credibility at managing large, virtual teams in support of the Vision and Strategy that they would create for their accounts.</p><br><br><br><ul><li><p>The successful candidate will act and lead as an experienced AE in this regional Business Unit.</p><br><br></li><li><p>Increase revenue spend across a set of new and existing customers while building the Salesforce presence in the local market.</p><br><br></li><li><p>The role would be known as a Core Role as the selected candidate would own the Vision, Strategy and Stakeholder Management in each account, primarily responsible for Salesforce Core AI products, such as Sales CRM but also working with Sales Account Executives responsible for other Salesforce Cloud Solutions to ultimately drive towards one growth target.<br>&nbsp;</p><br><br></li></ul><p><b>Preferred Qualifications </b></p><br><br><ul><li><p>University Graduate Calibre</p><br><br></li><li><p>At least 6 years of successful, referenceable Sales Experience, preferably in Software Sales</p><br><br></li><li><p>Knowledge and contacts within the UAE market would be a competitive advantage</p><br><br></li><li><p>Fluent in Arabic</p><br><br></li></ul><br><p>This is a mix of a New Business and an Existing Business Role rather than one of solely managing existing accounts. The preferred candidate will have a proven track record in creating sales through excellent business development skills, territory planning, pipeline generation and the closing of significant Cloud software opportunities.</p><br><br><br><p><b>Key Responsibilities</b></p><br><br><ul><li><p>Drive sales in assigned territory for new market</p><br><br></li><li><p>Introduce Salesforce offerings to new customers within assigned territory</p><br><br></li><li><p>Communicate Salesforce value proposition to close sales</p><br><br></li><li><p>May be responsible for additional responsibilities due to resource constraints</p><br><br></li></ul><br><br><br><br><p><span>Unleash Your Potential</span></p><br><br><p><span>When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and</span><i>be your best</i><span>, and our AI agents accelerate your impact so you can</span><i>do your best</i><span>. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.</span></p><br><br><br><p><span>Accommodations</span></p><br><br><p><span>If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this </span><span><u><span>Accommodations Request Form</span></u></span><span>.</span></p><br><br><br><p><span>Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our </span><span><u><span>Candidate Privacy Statement</span></u></span><span> for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.</span></p><br><br><br><br><p><span>Posting Statement</span></p><br><br><p><span><span>Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. </span></span>Know your rights: workplace discrimination is illegal.<span><span> Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.</span></span></p><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>The PR Executive is part of a dynamic team responsible for supporting property-level communications to our customers and media. Reporting to the PR Manager, this role helps deliver on-brand messaging through traditional media, digital platforms, and social channels, with the goal of enhancing the hotel’s image and visibility. This position plays a key supporting role in preparing press materials, coordinating media activities, and assisting with the execution of PR campaigns that build awareness, drive positive coverage, and strengthen the hotel’s brand presence. The PR Executive will also be expected to carry out essential administrative tasks such as updating media contact lists, maintaining coverage trackers, organising press kits, scheduling content. The role works closely with the communications, eCommerce, and marketing teams to ensure that local PR efforts are aligned and effectively integrated with wider sales and marketing initiatives.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience&nbsp;<br>Strong verbal communication skills in English. Additional languages advantageous<br>Strong writing, editing, and proofreading skills<br>Creative thinker with experience identifying and executing communications for new ideas<br>A team player who works well with others and contributes to the team’s success<br>Highly focused self-starter with attention to detail, strong organisational and project management skills<br>Ability to thrive in a fast-paced global environment<br>Mastery of MS Office, PowerPoint, Excel, Teams, and basic graphic design computer software<br>CORE WORK ACTIVITIES&nbsp;<br>Public Relations<br>Devise creative public relations strategies that fit the company profile<br>Develop effective PR plans using appropriate strategies and tactics<br>Organize and coordinate PR activities<br>Use a variety of channels (TV, press, internet etc.) to maximize company exposure<br>Liaise with marketing professionals to ensure consistency in promoting corporate image<br>Arrange for interviews or public speaking events and construct press releases<br>Advise company on handling sensitive public issues to preserve reputation<br>Assess opportunities for sponsorships and other partnerships and manage relations<br>Analyze results of PR campaigns or efforts and prepare reports<br>Basic Competencies - Fundamental competencies required for accomplishing basic work activities.<br>Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).<br>Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.<br>Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.<br>Writing - Communicates effectively in writing as appropriate for the needs of the audience.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<strong>What We’re All About.<br><br></strong>It isn’t often you get to be part of a tech company that, since 2016, has been innovating the data analytics market in ways no-one else can. Our technology started out in FinTech, helping tackle serious criminal activity. Now, its potential is virtually limitless.<br><br>Working at Quantexa isn't just intellectually stimulating. We’re a real team. Collaborating and constantly engineering better and better solutions. We’re ambitious, we think things through and we’re on a mission to discover just how far we go. Nearly half of our colleagues come from an ethnic or religious minority background. We’re made up of people from 47 nationalities who speak over 20 languages. As a diverse mix of individuals, we make one big unstoppable team.<br><br>If our incredible culture sounds like you, we’d love you to join us.<br><br><strong>The opportunity.<br><br></strong>As a Technical Project Manager, you will oversee the planning, execution and successful end-to-end delivery of implementation projects to our clients. You will join a wider Delivery team of engineers, analysts, data scientists and architects focused on achieving the best outcomes for our clients.<br><br>You will be part of the Project Management practice, a global network of project and programme management professionals within Quantexa, a group designed to support your career development and ensure you fulfil your full potential.<br><br>As well as working with some of the largest and most prestigious organisations in the world, you will also be working hand in hand with our delivery partner network, which includes the big four consultancies as well as major systems integrators.<br><br><strong>What You’ll Be Doing.<br><br></strong><ul><li>You will take full ownership of the delivery of Quantexa projects end-to-end, putting your arms around all aspects, actively mitigating risks and issues, driving high standards of quality and best practice and being in full control of the costs, timelines and scope.</li><li>You’ll drive successful outcomes - delivering projects in the most optimal way that realise maximum value to our clients.</li><li>Managing the commercial and financial aspects of your projects, working with our clients to agree contracts for professional services, using both Time and Materials (T&amp;M) and Fixed Priced constructs.</li><li>Coaching and mentoring your technical teams to ensure they have the skills and capabilities necessary to produce high quality deliverables to our clients.</li><li>Working and learning with a high degree of autonomy with minimal supervision, seeking and knowing when to engage the rest of the Quantexa organisation for support.</li><li>You will devise critical strategies to successfully manage your project stakeholders, both from the client as well as Quantexa leadership.<br><br></li></ul><strong>What You’ll Bring.<br><br></strong><ul><li>You are an accomplished project management professional with strong leadership skills and a track record of delivering complex projects with excellent outcomes.</li><li>You are an expert on project methodologies and approaches such as Agile, can apply them to maximum effect and you appreciate how these methodologies and approaches can scale to multiple teams and functions.</li><li>You have broad stakeholder management experience either as a supplier delivering to clients, such as a consultancy or professional services organisation, or within a client-side environment.</li><li>You have experience of delivering large and complex data-driven projects through the full software lifecycle.</li><li>You have a good understanding of the technical aspects that impact the project outcomes and can grasp technical issues and devise mitigation strategies to address them.</li><li>You have a strong appreciation of the business purpose and drivers of your projects and direct the team to ensure that achieving them is paramount.</li><li>You are adept at operating in complex multi-team environments where you harness your skills and knowledge to influence other teams to deliver the best overall outcome.</li><li>You demonstrate strong analytical and problem-solving skills, critical thinking and the ability to devise delivery solutions to address client challenges.</li><li>Exhibit strong technical communication skills with demonstrable experience of working in rapidly changing client environments.</li><li>Have an excellent appreciation of what makes a high quality, operationally stable system and how to streamline all areas of development, release, and operations to achieve this.</li><li>You are a self-starter and bring a great deal of determination, initiative and tenacity to your projects.</li><li>Proficiency in speaking Arabic at a fluent/native level is mandatory.</li><li>Comfortable traveling within the UAE and across the Gulf region as required for business needs and client engagements.<br><br></li></ul><strong>Ideal Candidates Will Also<br><br></strong><ul><li>Have worked on a variety of complex data orientated projects for financial services, government, and telco clients.<br><br></li></ul><strong>Our perks and quirks.<br><br></strong>What makes you Q will help you to realize your full potential, flourish and enjoy what you do, while being recognized and rewarded with our broad range of benefits.<br><br><strong>We Offer<br><br></strong><ul><li>Competitive salary &amp; Company bonus</li><li>22 days annual leave, plus national holidays + your birthday off!</li><li>Private Healthcare, including dental &amp; optic cover</li><li>Regularly bench-marked salary rates</li><li>Well-being days</li><li>Volunteer Day off</li><li>Work from Home Equipment</li><li>Free Subscription to a meditation, relaxation and sleep app</li><li>Continuous Training and Development</li><li>Spend up to 2 months working outside of your country of employment over a rolling 12-month period with our ‘Work from Anywhere’ policy</li><li>Team Social Budget &amp; Company-wide Socials<br><br></li></ul><strong>Our mission.<br><br></strong>We have one mission. To help businesses grow. To make data easier. And to make the world a better place. We’re not a start-up. Not anymore. But we’ve not been around that long either. What we are is a collection of bright, passionate minds harnessing complexities and helping our clients and their communities. One culture, made of many. Heading in one direction – the future.<br><br><strong>It’s All About You.<br><br></strong>We want you to feel welcome, valued, and respected - because it’s your individuality and passion that make you <em>Q</em>. We see that, and we celebrate it. That’s why we’re proud to be an Equal Opportunity Employer.<br><br>We are committed to fostering an inclusive and diverse work environment, continuously improving to ensure everyone belongs. Our recruitment process is designed to be inclusive and accessible. <strong>If you need any reasonable adjustments or accommodations, please let our Talent Acquisition Team know - we’re happy to assist.<br><br></strong>No matter your race, beliefs, color, national origin, gender, sexual orientation, age, marital status, neurodiversity, or abilities—whoever you are—if you're a passionate, curious, and caring human eager to push the boundaries of what’s possible, we want to hear from you.<br><br>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><i>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.</i></p><br><br><br><p><span>Job Category</span></p><br><br>Sales<br><p><span>Job Details</span></p><br><br><br><p><span><b><b>About Salesforce</b></b></span></p><br><br><p>Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.</p><br><br><br><p>Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.</p><br><br><br><br><br><p>Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses using the latest technologies such as Artificial Intelligence, across Sales, Service, Marketing, Commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.Salesforce has been very proud to have been associated with the Middle East region for the last 15 years.</p><br><br><br><p>Salesforce has an established presence in Dubai which acts as the HQ for the region, the commitment to our customers has been matched by the investments from the company, which enables a very strong growth trajectory.<br>The position that has become available is for an Account Executive in our Core Business Unit, helping our most strategic customers grow and excel with a Customer Experience that is unmatched in the industry.</p><br><br><br><p>We’re looking for a top-performing&nbsp;<b>Enterprise Account Executive</b>&nbsp;to join our team and lead Salesforce’s engagement with some of the&nbsp;<b>most strategic customers in the region</b>—across both existing relationships and high-potential new accounts. This is a high-impact role designed for a seasoned sales professional with a proven track record in leading complex, high-value enterprise relationships.<br>As part of our&nbsp;<b>Core Sales team</b>, you’ll be responsible for owning the full account strategy, executive alignment, and multi-cloud growth plans—positioning Salesforce as a strategic transformation partner to the region’s most influential players.<br>&nbsp;</p><br><br><p><b>About the Role</b></p><br><br><ul><li><p>Lead a&nbsp;<b>strategic portfolio of enterprise customers</b>, spanning existing accounts and new logo opportunities.</p><br><br></li><li><p>Own the&nbsp;<b>vision, strategy, and executive engagement</b>&nbsp;across each account.</p><br><br></li><li><p>Drive alignment across Salesforce Core CRM, AI, Data Cloud, and Industry Cloud teams to deliver unified customer value.</p><br><br></li><li><p>Serve as the&nbsp;<b>primary executive sponsor</b>&nbsp;from Salesforce, driving long-term digital transformation outcomes.<br>&nbsp;</p><br><br></li></ul><p><b>What You’ll Be Doing</b></p><br><br><ul><li><p>Accelerate Salesforce’s presence and revenue across&nbsp;<b>high-value enterprises.</b></p><br><br></li><li><p>Define and execute&nbsp;<b>multi-year strategic growth plans</b>, aligned to customer business priorities.</p><br><br></li><li><p>Build and manage a strong pipeline through territory planning, strategic prospecting, and relationship development.</p><br><br></li><li><p>Navigate complex deal cycles, lead internal collaboration, and consistently deliver against revenue targets.</p><br><br></li><li><p>Act as a trusted advisor to C-level executives, helping shape their digital strategy through the Salesforce platform.<br>&nbsp;</p><br><br></li></ul><p><b>What We’re Looking For</b></p><br><br><ul><li><p>Successful, reference-able experience in&nbsp;<b>enterprise software or cloud technology sales</b>.</p><br><br></li><li><p>Demonstrated success in&nbsp;<b>leading strategic enterprise accounts</b>, including large transformational, multi-cloud deals.</p><br><br></li><li><p>Proven ability to&nbsp;<b>engage C-level stakeholders</b>, influence decision-making, and lead account teams effectively.</p><br><br></li><li><p>Strong commercial acumen, consultative selling skills, and long-term account planning capabilities.</p><br><br></li></ul><br><p><b>Additional Requirements</b></p><br><br><ul><li><p>University graduate calibre.</p><br><br></li><li><p>Based in the UAE or willing to relocate within 3 months.</p><br><br></li><li><p>Valid UAE driving license.</p><br><br></li><li><p>Fluent in&nbsp;<b>English</b>;&nbsp;<b>Arabic is strongly preferred</b>.</p><br><br></li><li><p>No restrictions on&nbsp;<b>international or regional travel</b>.<br>&nbsp;</p><br><br></li></ul><p><b>Why Join Us?</b></p><br><br><ul><li><p>Be part of Salesforce—the global leader in&nbsp;<b>AI + Data + CRM</b>&nbsp;innovation.</p><br><br></li><li><p>Take a leadership role in one of our&nbsp;<b>most strategic verticals</b>, with high executive visibility.</p><br><br></li><li><p>Work closely with major Real Estate organizations shaping the future of urban development and infrastructure.</p><br><br></li><li><p>Join a high-performing, collaborative team focused on&nbsp;<b>growth, impact, and excellence</b>.</p><br><br></li></ul><br><br><br><br><p><span>Unleash Your Potential</span></p><br><br><p><span>When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and</span><i>be your best</i><span>, and our AI agents accelerate your impact so you can</span><i>do your best</i><span>. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.</span></p><br><br><br><p><span>Accommodations</span></p><br><br><p><span>If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this </span><span><u><span>Accommodations Request Form</span></u></span><span>.</span></p><br><br><br><p><span>Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our </span><span><u><span>Candidate Privacy Statement</span></u></span><span> for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.</span></p><br><br><br><br><p><span>Posting Statement</span></p><br><br><p><span><span>Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. </span></span>Know your rights: workplace discrimination is illegal.<span><span> Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.</span></span></p><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br> </div>

Role Description An Engineering Director leads engineering strategy, technical operations, projects, and engineering teams while ensuring quality, safety, efficiency, and successful project delivery. Key Responsibilities Develop and implement engineering strategies, standards, and plans. Lead engineering projects from planning through completion. Manage engineering teams, resources, budgets, and technical priorities. Oversee design, development, testing, installation, and commissioning. Review engineering designs, specifications, calculations, and technical documents. Monitor project schedules, costs, quality, and technical performance. Coordinate with clients, consultants, contractors, suppliers, and internal teams. Ensure compliance with engineering standards, safety requirements, and regulations. Resolve technical, engineering, and operational issues. Manage engineering equipment, materials, technology, and resources. Identify engineering risks, changes, and technical requirements. Drive innovation, efficiency, cost reduction, and continuous improvement. Prepare technical reports, budgets, forecasts, and management updates. Lead, coach, and develop engineering teams. Provide technical advice and strategic recommendations to senior management. Qualifications Bachelor’s degree in Engineering or a related technical field. Extensive experience in engineering management or senior engineering leadership. Strong knowledge of engineering design, project management, and technical operations. Experience managing engineering teams, projects, budgets, and resources. Good understanding of engineering standards, codes, safety, and regulatory requirements. Strong technical, analytical, and problem-solving skills. Excellent leadership, communication, negotiation, and stakeholder management skills. Familiarity with engineering software, project management tools, and technical systems. Good commercial, financial, and risk-management awareness. Ability to manage multiple projects, priorities, and deadlines. Professional engineering certification or chartered status is advantageous. UAE/GCC engineering experience is advantageous. Strategic, organized, accountable, proactive, and results-oriented. Strong commitment to quality, safety, and professional standards.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Meet the Moment with Alteryx</b></p><br><br><br><p>We're living through a once-in-a-generation shift in how work gets done. Data, automation, and AI are quickly becoming the center of every business decision - and Alteryx is leading the transformation.</p><br><br><br><p>You'll be working on the challenges that sit at the heart of modern business. No matter your role, the work you do will help organizations move faster, see more clearly, and tackle questions that used to feel impossible.</p><br><br><br><p>If you're ready to meet the moment with innovation, curiosity, and excellence, there's a place for you here.</p><br><br><br><br><p><span><span>The Growth Sales Representative is an individual contributor responsible for driving new business growth and expansion revenue across a defined territory of primarily SMB and Mid-Market new and existing Alteryx customers in the MEA region. This hybrid role supports net-new customer acquisition, upsell and cross-sell, and renewals, with a strong focus on expanding the adoption and value of Alteryx solutions.</span></span></p><br><br><br><p><span><span>This role works closely with Marketing, Alliances, Channel partners, Sales Engineering, and Customer Success to</span><span>identify</span><span>, qualify, and close opportunities while supporting customer retention and growth. Success in this role comes from proactive outreach, value-based selling, strong execution, and the ability to manage multiple opportunities across the sales cycle.</span></span></p><br><br><br><p><b><span>Key Responsibilities</span></b></p><br><br><ul><li><p><span><span>Manage a defined territory of new logo targets and existing Alteryx customers, supporting net-new pipeline generation, renewals, expansions, and uplifts.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Actively prospect, qualify, and pursue new business opportunities through outbound prospecting, inbound leads, partner co-sell motions, and new opportunities within existing accounts.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Manage and grow a portfolio of named accounts, supporting discovery, value-based conversations, business case development, and commercial discussions.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Execute renewals with expansion in partnership with internal teams, navigating procurement processes and supporting contract negotiations to ensure</span><span>timely</span><span>execution.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Develop an understanding of customer business challenges and</span><span>objectives</span><span>to position Alteryx solutions as a driver of analytics-driven outcomes.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Build and expand relationships with business, technical, and senior stakeholders to uncover upsell and cross-sell opportunities.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Maintain</span><span>accurate</span><span>pipeline hygiene and forecasting, providing regular updates to sales leadership and contributing to pipeline coverage targets.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Collaborate cross-functionally with Sales Engineering, Customer Success, Customer Support, and Product teams to address technical or business blockers and support deal progression.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Take a proactive approach to customer enablement through product education, new feature awareness, use-case development, and account reviews.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Leverage the Alteryx Alliances and Channels ecosystem to support go-to-market execution, including partner-led prospecting and co-sell motions.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Travel up to 25% for customer visits, partner meetings, and internal events as</span><span>required</span><span>.</span></span></p><br><br></li></ul><br><p><b><span>Qualifications</span></b></p><br><br><ul><li><p><span><span>Minimum of 1 year of full-cycle, closing, quota-carrying sales experience at a software or technology company</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Minimum 2</span><span>years' experience</span><span>of working within the MEA region.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Familiarity with value-based, outcome-driven sales approaches, including structured qualification methodologies such as MEDDPICC (or similar)</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Experience supporting new business acquisition, renewals, and/or expansion motions, including account-based selling</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Exposure to working with channel or alliance partners in a sales or go-to-market capacity</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Experience or familiarity with data analytics, data platforms, or analytics-driven use cases is a strong plus</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Ability to manage multiple priorities in a fast-paced, quota-driven environment with strong problem-solving, negotiation, and ownership skills</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Bachelor’s degree or equivalent experience preferred</span></span></p><br><br></li></ul><br><p><b><span>Nice to have:</span></b></p><br><br><ul><li><p><span><span>Arabic speaker</span></span></p><br><br></li></ul><br><br><p><span>#LI-SB</span></p><br><br><p><span>Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. <span>As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences</span>.</span></p><br><br><br><br><p>This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.</p><br><br><br> </div>

Please note that this job is based in Erbil, Kurdistan region of Iraq, apply only if you are willing to relocate and the salary range meets your expectations.<br>Salary range: $4000 - $6000.<br>Job Title: Process Team Lead Location: Erbil Sector: Energy/ Power Planet<br><br>Purpose of the Job The Process Team Lead is responsible for leading and overseeing the Process Engineering discipline for thermal power plant projects, ensuring that the process design meets project requirements, applicable engineering standards, safety requirements, and operational objectives. The role is responsible for ensuring that the process system:Meets the functional and performance requirements of the project. Meets applicable safety, reliability, maintainability, and operability requirements. Meets project specifications and recognized industry standards. Meets applicable equipment sparing requirements. Provides appropriate and accurate process information to other engineering disciplines. Supports efficient procurement, construction, pre-commissioning, commissioning, startup, and handover activities. The Process Team Lead will also ensure that equipment sizing and selection are technically appropriate and that the overall process design is sufficiently developed to support procurement, construction, commissioning, and final handover.<br>Main Duties and Responsibilities Process Engineering & Design Lead and coordinate Process Engineering activities throughout the project lifecycle. Review and approve process engineering deliverables, including:Process Flow Diagrams (PFDs) Piping & Instrumentation Diagrams (P&IDs) Heat and Material Balances Hydraulic calculations and studies Heat balance diagrams Equipment data sheets Operating and process design manuals Process calculations and technical reports Review and approve Utility Flow Diagrams (UFDs) and Utility Distribution Diagrams (UDDs). Perform or review process simulations and develop basic process diagrams, including PFDs and heat/material balances. Ensure appropriate process equipment sizing and selection in accordance with project specifications and recognized industry practices. Review process design calculations and verify that design assumptions and parameters are technically sound. Ensure process designs adequately address safety, reliability, operability, maintainability, and efficiency requirements. Provide accurate process engineering data and technical input to other engineering disciplines.<br>Thermal Power Plant Engineering Apply relevant process engineering principles and practices applicable to thermal power plant systems. Ensure process engineering activities are aligned with the specific requirements of thermal power plant design and operation. Coordinate process design interfaces between major plant systems and other engineering disciplines. Review process requirements related to plant operation, startup, shutdown, utilities, and associated systems. Support resolution of technical issues arising during engineering, procurement, construction, commissioning, and operation. Ensure process engineering deliverables remain aligned with project requirements and approved design changes.<br>Team Leadership & Coordination Lead and coordinate the Process Engineering team and allocate work according to project priorities. Review the work and deliverables prepared by Process Engineers and other team members. Provide technical guidance and support to junior and senior process engineers. Inform the Process team of project scope changes and provide direction on required technical modifications. Ensure process documentation is updated in line with approved changes. Coordinate closely with other engineering disciplines to ensure effective multidisciplinary integration. Participate in technical discussions and provide solutions to process-related issues. Monitor progress, identify technical or resource constraints, and escalate critical issues to the Project Engineering Manager.<br>Construction & Procurement Support Support the construction team during the construction phase to ensure that process design remains aligned with approved project requirements. Review and address technical queries, site requests, and design changes related to Process Engineering. Support the procurement team by providing process information and reviewing relevant technical documentation. Review vendor documentation and technical submissions where required. Ensure approved changes resulting from procurement or construction activities are properly reflected in process documentation. Pre-Commissioning, Commissioning & Handover Provide Process Engineering support during pre-commissioning and commissioning activities. Support troubleshooting and resolution of process-related issues during commissioning and startup. Review plant startup and shutdown procedures and other relevant operational procedures. Participate in commissioning, performance testing, and handover activities as required. Review and approve marked-up engineering documents prior to the preparation and issuance of final as-built documentation. Ensure process documentation is complete and technically accurate for final project handover. Process Safety & Technical Reviews Participate in relevant technical and safety reviews, including:HAZOPHAZIDSIL studies3D model reviews Design reviews Operability and constructability reviews Ensure process engineering activities comply with applicable occupational health, safety, and environmental requirements. Identify process-related safety risks and support implementation of appropriate mitigation measures. Demonstrate a strong commitment to occupational health and safety procedures. Meetings & Reporting Attend weekly project meetings and additional technical meetings as required. Coordinate with the Project Engineering Manager and other engineering disciplines. Prepare periodic progress, activity, and achievement reports for the direct supervisor. Report significant technical issues, delays, design changes, and project risks in a timely manner. General Administrative & Team Management Duties Identify Process Engineering manpower requirements in coordination with project management and HR. Identify training and development needs of Process Engineering team members. Coordinate with HR & Administration regarding employee development and training. Monitor the performance and workload of Process Engineering team members. Conduct or contribute to performance appraisals and recommend appropriate development actions. Manage employee leave and other administrative matters within the Process Engineering team. Nominate an appropriate deputy to cover the role during periods of absence. Perform other duties assigned by the direct manager within the scope of the role.<br>Communication Channels Internal Project Engineering Manager All Engineering Divisions Project Management Procurement Construction Commissioning and Operations Teams External Construction Project Manager Field Engineering Team Site Quality Control Team Engineering Consultants Equipment and Package Vendors Contractors and Subcontractors<br>Job Specification Education Bachelor's Degree in Chemical Engineering or a closely related engineering discipline. Additional professional engineering qualifications or relevant technical certifications are an advantage.<br>Professional Experience Minimum 10–12 years of relevant Process Engineering experience. Significant experience in thermal power plant projects is mandatory. Proven experience in power plant process design and/or plant operations. Previous experience in a Process Team Lead, Lead Process Engineer, Senior Process Engineer, or equivalent senior technical role is required. Demonstrated experience coordinating Process Engineering activities across multidisciplinary project teams. Experience supporting projects through engineering, procurement, construction, pre-commissioning, commissioning, startup, and handover is highly desirable. Mandatory Technical Experience Candidates should demonstrate practical experience in:Thermal power plant process engineering. Process design and engineering. PFD and P&ID development and review. Heat and Material Balance. Hydraulic calculations and studies. Process simulation. Process equipment sizing and selection. Process safety engineering. Utility systems and process interfaces. Engineering design review and technical documentation. Construction and commissioning support. Multidisciplinary engineering coordination.<br>Software & Technical Tools Strong working knowledge of relevant engineering software, including:Aspen HYSYSAspen or equivalent process simulation software Auto CADMS Office Experience with HTRI and other relevant process engineering tools is an advantage.<br>Leadership & Management Competencies Proven ability to lead and coordinate a Process Engineering team. Strong technical decision-making and problem-solving skills. Ability to review, challenge, and approve engineering deliverables. Ability to coordinate effectively with engineering, procurement, construction, commissioning, and operations teams. Strong communication and interpersonal skills. Ability to manage competing technical priorities and project deadlines. Ability to provide technical guidance and mentoring to engineers. Strong attention to technical accuracy and engineering quality.<br>Languages English – Mandatory Arabic – Preferred Kurdish – Preferred<br>Key Selection Criteria Candidates will be assessed primarily against the following requirements:Relevant thermal power plant experience – Mandatory10–12+ years of relevant Process Engineering experience Previous senior/lead-level Process Engineering experience Strong knowledge of thermal power plant process design and engineering Experience with PFDs, P&IDs, heat/material balances, hydraulic calculations, and process simulation Experience with equipment sizing and selection Experience supporting construction, commissioning, startup, and handover Strong multidisciplinary coordination and team leadership capability Strong English communication and technical writing skills Proficiency in relevant process engineering software

<ul><li><p>Develop, maintain, and monitor detailed project schedules for power, substation, civil, electrical, and MEP works.</p></li><li><p>Prepare baseline schedules in coordination with Project Managers, Engineering, Procurement, Construction, QA/QC, HSE, and Commissioning teams.</p></li><li><p>Develop detailed Work Breakdown Structures (WBS), activity networks, logic relationships, durations, calendars, and resource requirements.</p></li><li><p>Establish project planning methodologies, coding structures, progress measurement systems, and schedule control procedures.</p></li><li><p>Prepare detailed engineering, procurement, construction, testing, commissioning, and handover schedules.</p></li><li><p>Integrate multidisciplinary schedules covering civil, electrical, mechanical, MEP, engineering, procurement, logistics, and commissioning activities.</p></li><li><p>Develop and maintain Level 2, Level 3, and Level 4 schedules as required by project requirements.</p></li><li><p>Prepare and update baseline, recovery, catch-up, look-ahead, and revised project schedules.</p></li><li><p>Monitor actual progress against approved baseline schedules and identify deviations, delays, and critical activities.</p></li><li><p>Prepare critical path analysis and identify activities that may impact key project milestones.</p></li><li><p>Analyze schedule slippage and develop recovery strategies in coordination with project teams.</p></li><li><p>Prepare weekly and monthly progress updates, including planned versus actual progress, forecast completion dates, and key schedule risks.</p></li><li><p>Develop and monitor short-term and three-week/look-ahead schedules for construction teams.</p></li><li><p>Coordinate with site teams to collect accurate progress data and validate actual physical progress.</p></li><li><p>Establish progress measurement systems and calculate planned value, earned value, and actual progress where applicable.</p></li><li><p>Prepare progress curves, S-curves, manpower histograms, productivity reports, and other project control dashboards.</p></li><li><p>Monitor engineering deliverables and ensure alignment between engineering, procurement, construction, and commissioning schedules.</p></li><li><p>Track procurement activities, material submittals, manufacturing, inspections, deliveries, and site availability of critical materials.</p></li><li><p>Monitor construction productivity, manpower deployment, equipment utilization, and resource requirements against approved plans.</p></li><li><p>Coordinate with procurement and project teams to identify long-lead items and assess their impact on project milestones.</p></li><li><p>Maintain and update project schedules based on approved variations, design changes, scope changes, and revised execution strategies.</p></li><li><p>Conduct schedule risk analysis and identify potential impacts on cost, resources, milestones, and project completion.</p></li><li><p>Prepare delay analysis and support the Project Manager and commercial team in assessing extension-of-time claims and schedule-related contractual matters.</p></li><li><p>Track project milestones, contractual deliverables, authority approvals, inspections, testing, commissioning, and handover activities.</p></li><li><p>Coordinate with subcontractors and suppliers to obtain updated schedules and monitor their performance against commitments.</p></li><li><p>Review subcontractor schedules and integrate approved programs into the overall project master schedule.</p></li><li><p>Prepare schedule narratives explaining progress, delays, recovery actions, critical issues, and forecast completion.</p></li><li><p>Participate in project planning, progress, coordination, and management meetings and provide planning inputs.</p></li><li><p>Maintain accurate planning records, schedule revisions, progress data, and supporting documentation.</p></li><li><p>Provide management with early warnings regarding schedule risks, resource constraints, procurement delays, and potential project slippage.</p></li><li><p>Support cost and project controls teams with schedule information for forecasting, earned value analysis, and project reporting.</p></li><li><p>Mentor junior planning engineers and support the development of planning and project-control capabilities within the team.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor’s degree in Civil Engineering, Electrical Engineering, Mechanical Engineering, Construction Management, or a related discipline.</p></li><li><p>Typically 7–10 years of relevant planning and project controls experience, preferably within power, EPC, infrastructure, or large-scale construction projects.</p></li><li><p>Strong experience in planning and scheduling multidisciplinary power projects, substations, and infrastructure works.</p></li><li><p>Advanced knowledge of Primavera P6 and/or equivalent project planning software.</p></li><li><p>Strong understanding of project scheduling principles, WBS, critical path analysis, baseline management, progress measurement, and schedule control.</p></li><li><p>Experience developing and maintaining engineering, procurement, construction, testing, commissioning, and handover schedules.</p></li><li><p>Good understanding of civil, electrical, MEP, procurement, and commissioning activities within power projects.</p></li><li><p>Experience preparing S-curves, manpower histograms, progress reports, look-ahead schedules, and schedule narratives.</p></li><li><p>Knowledge of earned value management, productivity monitoring, resource loading, and forecasting.</p></li><li><p>Experience in delay analysis, recovery planning, schedule impact assessment, and extension-of-time support.</p></li><li><p>Strong understanding of project controls, risk management, and change management.</p></li><li><p>Ability to collect, validate, analyze, and present project progress data accurately.</p></li><li><p>Proficiency in MS Excel, PowerPoint, and other project reporting tools.</p></li><li><p>Strong analytical, organizational, communication, coordination, and problem-solving skills.</p></li><li><p>Ability to work effectively with multidisciplinary teams and manage tight project deadlines.</p></li><li><p>UAE/GCC project experience is preferred.</p></li></ul><p>Preferred Experience</p><ul><li><p>Experience in HV/EHV substations, power transmission and distribution, power infrastructure, or major EPC projects.</p></li><li><p>Experience managing integrated schedules covering engineering, procurement, construction, testing, commissioning, and energization.</p></li><li><p>Experience with Primavera P6 resource loading, schedule updates, baseline control, and delay analysis.</p></li><li><p>Familiarity with utility/client reporting requirements and UAE/GCC project environments.</p></li><li><p>Experience working with major EPC contractors, consultants, and utility clients.</p></li><li><p>Professional certification such as PMP, PMI-SP, AACE, or equivalent project controls qualification will be an advantage.</p></li></ul><br><p><strong>Interview Details</strong></p><br><p><strong>Date: Sat - Sun, 5th - 6th September 2026</strong></p><p><strong>Time: 10:00 AM to 4:00 PM</strong></p><p><strong>Venue: Swissotel, Al Murjan Hall 1 & 2, Umar Bin Al Khattab Road, Deira Dubai</strong></p><br><p><strong>Documents Required</strong></p><ul><li><p><strong>CV</strong></p></li><li><p><strong>Passport Copy</strong></p></li><li><p><strong>Educational Certificate</strong></p></li><li><p><strong>Experience Certificates</strong></p></li><li><p><strong>Utility Approvals</strong></p></li></ul>

Company Description Pakt is an AI-native hiring platform that helps companies recruit faster through AI-powered sourcing, candidate screening, interviews, assessments, and recruitment automation. Its AI Recruiter, Scout, manages the process from job brief to qualified shortlist, combining structured AI interviews, skills and culture-fit evaluation, and human-reviewed rankings. For teams running their own hiring, Pakt offers a full-featured AI-powered Applicant Tracking System (ATS) to manage jobs, candidates, pipelines, interviews, and offers. The platform includes AI interviews, candidate assessments, verification, sourcing, and workflow automation to support both high-volume and specialist hiring across a wide range of roles. Pakt brings sourcing, screening, interviewing, assessment, and verification together in one modern hiring solution for talent-focused organizations.<br>Role Description The Head of Product will own the end-to-end product vision and strategy for Pakt’s AI hiring platform, ensuring alignment with business goals and customer needs. In this full-time remote role, the Head of Product will lead product discovery and delivery, prioritize roadmaps, define requirements, and collaborate closely with engineering, design, sales, and customer success teams. Day-to-day responsibilities include analyzing product performance, conducting market and user research, shaping positioning, and driving continuous improvement of core features such as AI recruiter capabilities, ATS workflows, and automation tools. The role will also involve mentoring product managers, establishing product processes and metrics, and engaging with customers and stakeholders to gather feedback and validate product decisions. This person will be accountable for creating an exceptional user experience and delivering measurable impact for hiring teams using Pakt.<br>Qualifications Strong product leadership and Product Management experience, including owning product vision, roadmap, and cross-functional delivery. Ability to define and execute Product Strategy with clear goals, prioritization frameworks, and outcome-oriented decision making. Robust Analytical Skills for interpreting product data, user behavior, experiments, and market signals to inform decisions. Experience in Market Research, customer discovery, and competitive analysis within Saa S, HR tech, or AI-driven products. Excellent Communication skills for collaborating across teams, presenting product plans, and engaging with customers and stakeholders. Proven experience leading and developing product teams; comfortable working in a remote, fast-paced startup environment. Familiarity with AI/ML concepts, recruitment software, or ATS platforms is highly beneficial. Bachelor’s degree in a relevant field (e.g., Business, Engineering, Computer Science, or similar) or equivalent practical experience.

Company Description Axion Holding Group is a diversified multi-sector business platform connecting global opportunities with disciplined execution across seven strategic divisions. The Group focuses on global trade, strategic commodities, food security, intelligent development, advanced technology, energy and resources, healthcare solutions, and next-generation machinery and mobility. Axion integrates international sourcing, market access, operating-company capabilities, and cross-border coordination under one institutional brand. With principal offices in the United States and the United Arab Emirates, the Group supports transactions, partnerships, and corporate development across the GCC, the Americas, Asia, and Africa. Its mission is to build scalable businesses that link resources, technology, infrastructure, and markets, creating long-term value through integrity, partnership, and operational excellence.<br>Role Description The Business Development & International Trade Executive is a full-time, on-site role based in Dubai, United Arab Emirates. This position is responsible for identifying and developing new business opportunities across Axion’s strategic sectors and target regions, including the GCC, Asia, Africa, and the Americas. Day-to-day activities include conducting market and competitor research, generating and qualifying leads, managing a pipeline of prospects, and supporting negotiations for cross-border trade and partnership agreements. The role involves coordinating with internal teams on proposals and pricing, maintaining strong account relationships, and ensuring seamless execution of international trade transactions. The Executive will also prepare reports, presentations, and forecasts to support strategic decision-making and contribute to Axion’s long-term growth objectives.<br>Qualifications<br> Strong new business development and lead generation skills, with experience identifying, qualifying, and converting opportunities in international markets. Solid understanding of business and commercial fundamentals, including market analysis, pricing, deal structuring, and revenue growth. Excellent communication skills, with the ability to build trust, present ideas clearly, and interact effectively with internal and external stakeholders at multiple levels. Proficient account management capabilities, including relationship building, ongoing client support, and cross-selling or up-selling across multiple offerings. Experience in international trade, cross-border transactions, or global supply chains, preferably in sectors aligned with Axion’s strategic focus areas. Bachelor’s degree in Business, International Relations, Economics, or a related field; advanced degrees or trade certifications are a plus. Demonstrated ability to work in a fast-paced, multicultural environment and to collaborate across geographies and time zones. Strong analytical, negotiation, and organizational skills, with proficiency in standard business software and CRM tools. Professional fluency in English; additional languages relevant to the GCC, Asia, or Africa regions are advantageous.

???????? WE’RE HIRING: PAYROLL MANAGER ???????????? Dubai, United Arab Emirates ???????????? Payroll Management | HR Operations | Finance & Compliance???? Senior-Level Opportunity | Leadership | Career Growth✨ LEAD PAYROLL WITH PRECISION. DRIVE HR & FINANCE EXCELLENCE IN DUBAI! We’re looking for an experienced Payroll Manager to oversee end-to-end payroll operations, ensure accurate and timely salary processing, and maintain strong compliance and reporting standards. If you have excellent payroll expertise and strong coordination skills, this could be your next career opportunity! ???????????? ROLE RESPONSIBILITIES???? Manage the complete monthly payroll cycle, including salaries, allowances, deductions, overtime, bonuses, and leave adjustments.???? Review payroll calculations, reconciliations, and payment files to ensure accuracy and timely processing.???????? Ensure payroll activities comply with applicable UAE regulations and WPS requirements.???? Coordinate with HR, Finance, banks, payroll providers, and employees to resolve payroll-related matters.???? Maintain accurate and confidential employee payroll records and documentation.???? Prepare payroll reports, reconciliations, management summaries, and audit documentation.???? Investigate discrepancies and resolve payroll issues efficiently and professionally.???? Maintain strict confidentiality and appropriate controls over sensitive payroll information.⚙️ Identify opportunities to improve payroll processes, systems, controls, and reporting efficiency.???? Lead, mentor, and support payroll team members while maintaining high operational standards.???? QUALIFICATIONS???? Bachelor’s degree in Finance, Accounting, Human Resources, Business Administration, or a related field preferred.???? 6+ years of payroll experience, including supervisory or management responsibilities.???????? Strong understanding of UAE payroll practices, WPS, employment-related requirements, and statutory deductions.???? Experience with HRIS, payroll software, ERP systems, and advanced Excel.???? Strong reconciliation, reporting, analytical, and problem-solving skills.???? Excellent attention to detail with the ability to manage confidential information.???? Strong communication and stakeholder-management abilities.???? GCC payroll experience is an advantage.???? CIPP, CPP, ACCA, CMA, or related professional qualifications are an advantage.???? WHY JOIN US????? Take ownership of a critical payroll function within a professional Dubai-based environment.???? Develop your leadership and HR/Finance operations expertise.???? Work with modern payroll systems and process-improvement initiatives.???? Collaborate with HR, Finance, and business teams in a multicultural environment.???? Enjoy opportunities for professional development and long-term career progression.???? READY TO LEAD PAYROLL OPERATIONS WITH CONFIDENCE????? APPLY NOW! Bring your payroll expertise, leadership skills, and attention to detail to an exciting Payroll Manager opportunity in Dubai, UAE! ????????????#Hiring #Payroll Manager #Payroll Jobs #HRJobs #Finance Jobs #Dubai Jobs #UAEJobs #Payroll Management #HRManagement #Dubai Careers #Now Hiring

Company Description SIS Industrial Cyber Security specializes in protecting critical operational technology (OT) used in refineries, power stations, water utilities, mining operations, rail networks, and manufacturing plants. With a dedicated focus on OT (ICS/SCADA), the team combines engineering and cyber security expertise to secure live industrial operations without compromising safety or uptime. SIS delivers end-to-end capability across the full threat lifecycle, from risk assessment and control design to implementation, testing, and long-term maintenance. Using proprietary, risk-driven methodologies, SIS ensures that protection measures are both effective and demonstrably reliable over time. Founded in 2010 in Australia, with operations across APAC and EMEA, the company continues to shape and advance the OT cyber security discipline to protect what keeps the world running. Role Description The Sales, Project & Office Administrator is a full-time office role based in Dubai, with some flexibility for working from home. This role supports sales activities by preparing proposals, maintaining CRM records, coordinating with prospects and clients, and tracking opportunities and pipeline data. Day-to-day responsibilities include assisting with project administration, such as scheduling meetings, preparing documentation, updating project trackers, and supporting internal and external communication. The role also covers office administration tasks, including managing correspondence, organizing files, arranging travel and logistics, and supporting the smooth operation of the Dubai and Abu Dhabi offices. The administrator collaborates closely with sales, project, and technical teams to ensure timely follow-up, accurate documentation, and a professional experience for clients and partners. Qualifications Strong Communication skills, including clear written and verbal interaction with internal teams and external clients. Demonstrated Customer Service skills, with a focus on responsiveness, professionalism, and client satisfaction. Proven Administrative Assistance and Office Administration skills, including organizing documents, managing schedules, and handling correspondence. Experience in Sales support, such as preparing quotations, maintaining CRM systems, and tracking leads and opportunities. Proficiency with standard office software (e.g., Microsoft Office or equivalent) and basic CRM or project management tools. Strong attention to detail, time management, and the ability to prioritize multiple tasks in a fast-paced environment. Ability to work effectively in a hybrid setup in Dubai, collaborating with onsite and remote team members. Relevant diploma or degree in business administration, office management, or a related field; experience in technology or industrial sectors is an advantage.

Company Description Paid Sync.ai is an AI-driven ad management platform that unifies the entire paid media stack across major channels, including Google, Meta, Linked In, Tik Tok, and more. Through natural language conversations with tools like Chat GPT, Claude, Gemini, or the Paid Sync dashboard, users can launch, optimize, and manage campaigns without learning new software. The platform connects key measurement tools such as Google Analytics 4, Google Tag Manager, Google Search Console, and Google Merchant Center, enabling integrated targeting, tracking, and reporting. All changes are drafted for user review and require explicit approval, emphasizing transparency and control. Paid Sync.ai is founded by Ahmed Ashraf, a Google Premier Partner in the top 3% globally, and is a verified partner with Google, Meta, Linked In, and Tik Tok.<br>Role Description The Senior Chief Digital Officer is a full-time remote role responsible for defining and leading Paid Sync.ai’s end-to-end digital strategy across product, marketing, and operations. This role oversees digital transformation initiatives that scale the AI ad management platform, aligning technology, data, and go-to-market efforts with business objectives. Day-to-day responsibilities include setting digital vision and roadmaps, prioritizing cross-functional projects, and ensuring seamless integration between ad channels, analytics systems, and user workflows. The Senior Chief Digital Officer will collaborate with engineering, product, sales, and customer success teams to improve customer experiences, enhance performance measurement, and drive adoption of new features. The role also includes mentoring digital teams, developing best practices for responsible AI usage, and representing Paid Sync.ai in strategic partner and industry conversations.<br>Qualifications<br> Demonstrated expertise in Digital Transformation and Digital Strategy, with a track record of scaling technology-driven products or platforms. Strong Project Management skills, including prioritization, roadmap ownership, and delivery of complex, cross-functional initiatives. Proven Team Leadership capabilities, with experience building, coaching, and aligning multidisciplinary digital teams. Advanced Web Analytics skills, including hands-on experience with tools such as Google Analytics 4, Google Tag Manager, and related measurement platforms. Experience in ad technology, marketing technology, or performance marketing, ideally across multiple paid media channels. Strategic thinking with data-driven decision-making and comfort working with AI-powered products and automation. Excellent communication and stakeholder management skills, with the ability to influence at executive and partner levels. Bachelor’s degree in Business, Marketing, Computer Science, or a related field; advanced degree or equivalent experience is beneficial. Familiarity with privacy, compliance, and ethical considerations in digital marketing and AI-driven solutions.

Role Description We are seeking an organized, adaptable, and proactive Operations Assistant / Operations Coordinator / Operations Executive to support daily business operations, optimize operational workflows, and drive cross-departmental coordination. In this entry-to-mid level role, you will report directly to the Operations Manager, Chief Operating Officer (COO), or Operations Lead and collaborate closely with Procurement, Logistics, Customer Service, Sales, and Facilities Management teams. You will be responsible for monitoring business processes, facilitating inter-departmental workflows, maintaining operational databases, and assisting in the execution of key operational projects. Responsibilities include tracking order fulfillment cycles, auditing daily operational logs, updating standard operating procedures (SOPs), preparing operational performance reports, managing vendor service agreements, and resolving operational bottlenecks as they arise. Success in this position requires strong organizational and problem-solving skills, numerical literacy, proficiency in process management software and spreadsheets, effective communication capabilities, and a continuous-improvement mindset to ensure business continuity and efficiency. Qualifications Education: Bachelor's degree or Diploma in Business Administration, Operations Management, Industrial Management, Supply Chain, or a related field. Business & Operations Support: 1–2 years of practical experience in business operations, process coordination, project tracking, or operational administration within a corporate, logistics, or service environment. Process Monitoring & SOP Execution: Proven ability to execute, document, and update Standard Operating Procedures (SOPs), audit compliance with internal workflows, and identify operational bottlenecks. Workflow & Task Management Tools: Hands-on experience utilizing project management and operations tracking tools (e.g., Asana, Trello, Jira, Monday.com, or Notion) to track team deliverables and timelines. Vendor & Facilities Coordination: Experience handling external service contractors, managing facility maintenance schedules, reviewing vendor service level agreements (SLAs), and processing operational purchase requisitions. Spreadsheet Proficiency & Operational Analytics: Intermediate skills in Microsoft Excel / Google Sheets (VLOOKUP/XLOOKUP, Pivot Tables, SUMIFS, and data validation) to compile Key Performance Indicator (KPI) dashboards, track throughput metrics, and analyze resource utilization. Data Management & Record Keeping: Proficiency in maintaining centralized operational databases, document repositories, and inventory/asset registries with strict version control. Risk Management & Problem Solving: Strong critical thinking skills to troubleshoot sudden operational disruptions, escalate critical risks appropriately, and implement immediate corrective actions. Cross-Functional Communication: Clear written and verbal communication skills to interface effectively across departments, present operational summaries to management, and liaise with external partners. Professional Attributes: High adaptability, strong attention to detail, exceptional time-management capabilities, emotional intelligence, and resilience when managing competing operational priorities.

Role Description We are seeking an organized, empathetic, and detail-oriented HR Assistant / HR Executive / HR Coordinator to support core HR operations, manage employee lifecycle documentation, and serve as a reliable point of contact for staff inquiries. In this entry-to-mid level role, you will report directly to the HR Manager or HR Lead and collaborate closely with Recruitment, Payroll, Office Operations, and Department Heads. You will be responsible for administering daily HR processes, maintaining employee records in our HRIS, managing onboarding and offboarding logistics, and supporting employee engagement initiatives. Responsibilities include coordinating recruitment schedules, preparing employment contracts, processing leave and attendance records, assisting with monthly payroll variable inputs, conducting new-hire orientations, and ensuring full compliance with local labor regulations and company policies. Success in this position requires high ethical standards, strict data confidentiality, proficiency in HR software and spreadsheets, strong communication skills, and a proactive, service-minded approach to supporting team members. Qualifications Education: Bachelor's degree or Diploma in Human Resource Management, Business Administration, Psychology, or a related field. HR Operations & Administration: 1–2 years of practical experience supporting HR administrative workflows, managing personnel files, and executing core employee lifecycle stages (onboarding, status changes, offboarding). Recruitment Coordination: Hands-on experience posting positions to job portals, screening resumes against basic job descriptions, scheduling multi-stage interviews, and tracking candidates via ATS platforms. HRIS & Digital Tools: Practical experience using Human Resource Information Systems (HRIS) and Applicant Tracking Systems (ATS) for record maintenance and operational updates (e.g., Bamboo HR, Workday, Zoho HR, or Personio). Payroll & Benefits Support: Experience capturing attendance records, calculating overtime/leave balances, verifying expense claims, and compiling monthly variable inputs for payroll processing. Spreadsheet Proficiency & Reporting: Intermediate skills in Microsoft Excel / Google Sheets (VLOOKUP/XLOOKUP, Pivot Tables, SUMIFS, and data validation) to maintain headcount rosters, turnover statistics, and compliance tracking. Labor Law & Compliance Awareness: Basic working knowledge of local employment standards, statutory benefits, employee rights, and mandatory record-keeping requirements. Data Privacy & Confidentiality: Absolute integrity and strict adherence to data protection standards (e.g., PDPA/GDPR) when handling sensitive personal data, compensation info, and medical records. Communication & Interpersonal Skills: Clear, empathetic written and verbal communication skills to field staff inquiries, draft internal HR announcements, and facilitate welcoming employee orientations. Professional Attributes: Strong organizational skills, high emotional intelligence, keen attention to detail, and the ability to maintain composure and tact when handling sensitive workplace matters.

Role Description We are seeking an organized, empathetic, and detail-oriented HR Assistant / HR Executive / HR Coordinator to support core HR operations, manage employee lifecycle documentation, and serve as a reliable point of contact for staff inquiries. In this entry-to-mid level role, you will report directly to the HR Manager or HR Lead and collaborate closely with Recruitment, Payroll, Office Operations, and Department Heads. You will be responsible for administering daily HR processes, maintaining employee records in our HRIS, managing onboarding and offboarding logistics, and supporting employee engagement initiatives. Responsibilities include coordinating recruitment schedules, preparing employment contracts, processing leave and attendance records, assisting with monthly payroll variable inputs, conducting new-hire orientations, and ensuring full compliance with local labor regulations and company policies. Success in this position requires high ethical standards, strict data confidentiality, proficiency in HR software and spreadsheets, strong communication skills, and a proactive, service-minded approach to supporting team members. Qualifications Education: Bachelor's degree or Diploma in Human Resource Management, Business Administration, Psychology, or a related field. HR Operations & Administration: 1–2 years of practical experience supporting HR administrative workflows, managing personnel files, and executing core employee lifecycle stages (onboarding, status changes, offboarding). Recruitment Coordination: Hands-on experience posting positions to job portals, screening resumes against basic job descriptions, scheduling multi-stage interviews, and tracking candidates via ATS platforms. HRIS & Digital Tools: Practical experience using Human Resource Information Systems (HRIS) and Applicant Tracking Systems (ATS) for record maintenance and operational updates (e.g., Bamboo HR, Workday, Zoho HR, or Personio). Payroll & Benefits Support: Experience capturing attendance records, calculating overtime/leave balances, verifying expense claims, and compiling monthly variable inputs for payroll processing. Spreadsheet Proficiency & Reporting: Intermediate skills in Microsoft Excel / Google Sheets (VLOOKUP/XLOOKUP, Pivot Tables, SUMIFS, and data validation) to maintain headcount rosters, turnover statistics, and compliance tracking. Labor Law & Compliance Awareness: Basic working knowledge of local employment standards, statutory benefits, employee rights, and mandatory record-keeping requirements. Data Privacy & Confidentiality: Absolute integrity and strict adherence to data protection standards (e.g., PDPA/GDPR) when handling sensitive personal data, compensation info, and medical records. Communication & Interpersonal Skills: Clear, empathetic written and verbal communication skills to field staff inquiries, draft internal HR announcements, and facilitate welcoming employee orientations. Professional Attributes: Strong organizational skills, high emotional intelligence, keen attention to detail, and the ability to maintain composure and tact when handling sensitive workplace matters.

We are looking to hire an Assistant Manager – Management Reporting with a strong audit background, preferably gained within a Big 4 accounting firm. The successful candidate will support management reporting, general ledger closing activities, and audit coordination for one of the region's largest semi-government organizations in Dubai, ensuring accurate financial reporting, compliance with IFRS, and timely financial close.<br>The position is renewable on an annual basis.<br>The role sits within the Finance Shared Services Department and reports directly to the Finance Manager.<br>We are looking for a finance professional with solid technical accounting knowledge and experience across Record to Report processes, financial reporting, and audit. The ideal candidate will thrive in a shared services environment and contribute to driving operational excellence.<br>Key Responsibilities:Prepare and deliver accurate and timely monthly, quarterly, and annual management reports for senior management and key stakeholders. Ensure the accuracy of reporting schedules, financial disclosures, and supporting documentation. Coordinate month-end and year-end general ledger closing activities. Review journal entries, accruals, provisions, and key general ledger balances. Review balance sheet reconciliations and ensure timely resolution of reconciling items. Ensure compliance with accounting policies, internal controls, and financial reporting deadlines. Support statutory audits by preparing audit schedules and responding to auditor requests and queries. Perform financial analysis, investigate variances, and provide reporting insights to management. Collaborate closely with General Ledger, FP&A, Tax, Treasury, Shared Services, and Business Finance teams to ensure accurate and timely financial reporting.<br>Knowledge, Skills & Experience Bachelor's degree in Accounting, Finance, or a related field. CA, CPA, ACCA, or equivalent qualification is preferred. Minimum of 6 - 7 years of experience in statutory reporting, preferably with big 4 experience or worked with leading audit companies.3+ years of experience in Internal Audit. In-depth knowledge of IFRS and other relevant accounting standards. Proficiency in financial reporting software and ERP systems (preferably Oracle Fusion). Advanced Excel skills for financial analysis and reporting. Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. High attention to detail and accuracy. Ability to manage multiple tasks and meet tight deadlines.<br>Availability:Preference will be given to candidates who are available immediately.<br>Applicants must be eligible to work in the United Arab Emirates.<br>If you meet the above criteria, please apply with your resume and provide your contact details. We will review applications within seven working days. Should your profile align with the role, a consultant from Edari will contact you to discuss the opportunity in more detail and outline the next steps.

Customer Service Representative / Customer Care Executive / Customer Support Specialist Role Description We are seeking a patient, customer-centric, and articulate Customer Service Representative / Customer Care Executive / Customer Support Specialist to act as the primary voice of our brand and deliver excellent support experiences to our growing client base. In this entry-to-mid level role, you will work closely with Customer Support Team Leads, Service Quality Specialists, Operations, and Technical Teams to handle high-volume customer touchpoints across multiple channels. You will be responsible for answering inbound service queries, guiding customers through product or service features, processing transactions or account changes, and troubleshooting first-line technical or operational issues. Responsibilities include tracking client inquiries in standard ticketing platforms, executing standard operating procedures (SOPs) for issue resolution, escalating specialized cases to tier-two teams, documenting customer sentiment, and contributing to first-contact resolution metrics. Success in this position requires active listening, clear written and verbal communication, adaptability under pressure, and a dedicated commitment to delivering prompt, high-quality customer care. Qualifications Education: Bachelor's degree or Diploma in Communications, Business Administration, Marketing, Hospitality, or a related discipline (or equivalent practical customer service experience). Customer Care & Service Principles: Practical understanding of client service fundamentals, dispute resolution frameworks, active listening techniques, and customer relationship building. Omnichannel Support Execution: Experience or strong capability managing customer communications via live chat, email ticketing queues, inbound telephony, and corporate messaging platforms. Helpdesk & CRM Software: Hands-on exposure to customer relationship management tools and ticketing platforms (e.g., Zendesk, Freshdesk, Salesforce Service Cloud, Zoho Desk, or Intercom). Problem-Solving & First-Contact Resolution: Ability to quickly analyze customer issues, navigate internal databases to find accurate solutions, and resolve inquiries on first contact whenever possible. Service SLAs & Performance Metrics: Familiarity with key customer support metrics, such as First Response Time (FRT), Average Handling Time (AHT), Customer Satisfaction (CSAT), and Net Promoter Score (NPS). Communication & Interpersonal Skills: Excellent written and verbal communication skills to articulate technical or process steps clearly, politely, and empathetically using standard brand guidelines. Data Logging & Spreadsheet Proficiency: Basic to intermediate proficiency in Microsoft Excel / Google Sheets (data sorting, basic formulas, ticket logging) to record inquiry trends and case histories. Cross-Functional Escalation Handling: Sound judgment in identifying high-priority or risk-sensitive complaints and routing them promptly to internal Product, Operations, or Finance departments. Professional Attributes: Strong emotional intelligence, calm demeanor under tight operational SLAs, positive problem-solving mindset, and a strong sense of personal accountability.