وظائف اختبار البرمجيات - ابو ظبي الإمارات

<p>About the Role: We are looking for a dynamic and results-driven Sales Account Manager to join our team in Abu Dhabi. The ideal candidate will have a proven track record in selling cloud solutions and IT services, with strong experience in managing client accounts, generating new business, and maintaining long-term customer relationships. You will be responsible for identifying business opportunities, building strategic relationships with key accounts, and driving revenue growth through cloud product and service sales. Key Responsibilities: • Drive sales of IT products and services to enterprise and mid-market clients. • Develop and manage a robust pipeline of prospective clients and opportunities in the Abu Dhabi market. • Build and maintain long-term relationships with key stakeholders and decision-makers. • Identify customer needs and propose tailored cybersecurity, cloud and IT infrastructure solutions. • Collaborate with pre-sales and technical teams to ensure seamless client onboarding and solution delivery. • Achieve and exceed quarterly and annual sales targets. • Provide regular updates on sales activities, forecasts, and market feedback. • Represent the company at events, client meetings, and industry forums. • Experience in selling cloud solutions (IaaS, PaaS, SaaS) an advantage.</p><p>Key Requirements: • Bachelor’s degree in IT, Business, or a related field. • Minimum 2+ years of experience in sales with a focus on IT solutions, or cybersecurity or cloud services. • Proven experience working with System Integrator companies in the UAE. • Field sales experience in UAE of at least 1 year. • Strong understanding of cloud platforms such as Microsoft Azure, AWS, or Google Cloud. • Excellent communication, negotiation, and presentation skills. • Self-motivated with the ability to work independently and meet tight deadlines. • Existing client relationships in the Abu Dhabi or UAE market required. • UAE driving license is mandatory.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Lead the strategic development and roadmap for all contactless payment solutions, aligning with business objectives and market trends.</p></li><li><p>Oversee the end-to-end lifecycle of contactless applications, from ideation and design to implementation , testing , and ongoing maintenance.</p></li><li><p>Manage relationships with technology partners, vendors, and internal stakeholders to ensure seamless integration and delivery of contactless services.</p></li><li><p>Drive innovation in contactless technologies , exploring emerging trends like NFC, QR codes , biometrics, and tokenization to enhance user experience.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelors degree in Computer Science Engineering or related field</p></li><li><p>Experience working in a cross functional team environment and collaborating with internal and external stakeholders</p></li><li><p>Applications and integrations development with latest technologies</p></li><li><p>C# NET Core SQL Server Kubernetes and COM components SDK integration hands on</p></li><li><p>Contactless Ticketing Solution exposure and related applications</p></li><li><p>Knowledge of API related integrations and development</p></li><li><p>SQL skills to support business operations</p></li></ul><p><strong>Desirable</strong></p><ul><li><p>Certifications in database management such as Oracle or SQL Server</p></li><li><p>ITIL Foundation certification</p></li><li><p>Master of Business Administration</p></li></ul><p><strong>Years of Experience</strong></p><p><strong>Essential</strong></p><ul><li><p>5 plus years experience in applications development and management</p></li></ul><p><strong>Essential Skills</strong></p><ul><li><p>Demonstrated analytical skills</p></li><li><p>Strong understanding of business concepts and general business functions</p></li><li><p>Ability to approach challenges with a diagnostic approach and find new solutions to difficult technology and business problems</p></li><li><p>Understanding of latest UX best practices and the use of mobile applications</p></li><li><p>Experience analyzing and reporting data to identify issues trends or exceptions to drive improvement and find solutions</p></li><li><p>Experience identifying business operational issues and recommending and implementing technical solutions to resolve problems</p></li><li><p>Ability to readily learn and adapt to new technologies industry practices and trends</p></li><li><p>Experience in application integration management</p></li><li><p>Programming skills</p></li></ul><p><strong>Desirable</strong></p><ul><li><p>Experience managing ticketing applications</p></li><li><p>Experience managing point of sale POS applications</p></li><li><p>Knowledge of B2B and B2C applications</p></li><li><p>Experience with data modeling tools and major DBMS systems</p></li><li><p>Design and development of integration and reporting services</p></li><li><p>Experience in project management</p></li></ul><p></p></section>

<ul><li><p><strong>Copilot Studio Enablement:</strong> Run hands-on workshops and one-to-one coaching sessions that guide end users through building agents in Microsoft Copilot Studio, including advanced capabilities such as custom topics, generative actions, knowledge sources, connectors, and agent orchestration.</p></li><li><p><strong>Model Training & Testing:</strong> Ingest, format, and structure internal data, including policies and IT documentation, for AI knowledge bases. Conduct rigorous prompt testing, log hallucination rates, and refine agent outputs prior to production deployment.</p></li><li><p><strong>Digital Experience Advocacy:</strong> Conduct live training sessions and workshops with business units to demonstrate the capabilities of deployed AI tools and gather user feedback for continuous improvement.</p></li><li><p><strong>Proof of Concept (PoC) Development:</strong> Rapidly build internal PoCs using existing platforms to validate business requests before full implementation approval.</p></li><li><p><strong>Governance & Best Practice:</strong> Define and share reusable templates, guardrails, and best-practice guidance so that user-built Copilot Studio agents remain secure, compliant, and aligned with organizational standards.</p></li><li><p><strong>Performance Tracking:</strong> Monitor the daily usage and success rates of deployed AI Service Desk agents and provide weekly analytics on automated ticket resolution.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>5–10 years of overall experience.</p></li><li><p>Bachelor’s degree in Artificial Intelligence, Computer Science, Information Technology, or a related technical field.</p></li><li><p>&nbsp;Strong foundational understanding of Large Language Models (LLMs), prompt engineering, and AI toolsets.</p></li><li><p>Hands-on familiarity with Microsoft Copilot and Microsoft Copilot Studio, including building and configuring agents, topics, actions, and connectors.</p></li><li><p>&nbsp;Excellent communication and presentation skills, with the ability to explain technical concepts to non-technical business users.</p></li><li><p>Basic scripting capability, such as Python or PowerShell, for data formatting and API interactions.</p></li><li><p>&nbsp;High capacity for independent problem-solving and rapid prototyping.</p></li><li><p>&nbsp;Keep up to date with the latest AI tools and model releases and identify opportunities to leverage them internally.</p></li><li><p>High-agility, cloud-first infrastructure requiring rapid adaptation to new AI frameworks and continuous learning.</p></li></ul>

<ul><li><p><strong>Experience & Service Design</strong></p><ul><li><p>Own and deliver end-to-end guest journeys across digital, physical, and assisted service touchpoints.</p></li><li><p>Lead current-state and future-state experience design activities.</p></li><li><p>Facilitate discovery workshops with business stakeholders, operations teams, and technology partners.</p></li><li><p>Define experience intent, moments that matter, and guest outcomes.</p></li><li><p>Produce:</p></li><li><p>Customer Journey Maps</p></li><li><p>Service Blueprints (frontstage and backstage)</p></li><li><p>Ecosystem Maps</p></li><li><p>Stakeholder Maps</p></li><li><p>Opportunity Assessments</p></li><li><p>Future-State Service Concepts</p></li></ul><p><strong>Operational Service Design</strong></p><ul><li><p>Translate experience concepts into operationally viable service models.</p></li><li><p>Define:</p></li><li><p>Frontstage and backstage processes</p></li><li><p>Roles and responsibilities</p></li><li><p>Service interactions</p></li><li><p>Handoffs and escalation paths</p></li><li><p>Supporting systems and technology requirements</p></li><li><p>Identify operational gaps, pain points, risks, and dependencies.</p></li><li><p>Partner with Operations teams to validate feasibility and operational readiness.</p></li></ul><p><strong>Digital Experience & Product Definition</strong></p><ul><li><p>Work closely with Product Managers, Business Analysts, UX/UI Designers, and Digital/Technology teams.</p></li><li><p>Document high-level business, guest experience, and service requirements.</p></li><li><p>Translate journey and service design outputs into:</p></li><li><p>User stories</p></li><li><p>Experience requirements</p></li><li><p>Functional concepts</p></li><li><p>MVP definitions</p></li><li><p>Pilot recommendations</p></li><li><p>Ensure digital solutions align with intended guest and operational outcomes.</p></li></ul><p><strong>Service Standards & Governance</strong></p><ul><li><p>Support the development and maintenance of experience standards, design principles, and service frameworks.</p></li><li><p>Define "what good looks like" across priority guest journeys.</p></li><li><p>Create service design playbooks, templates, and operating guidelines.</p></li><li><p>Support design assurance and governance reviews for major journey initiatives.</p></li></ul><p><strong>Operationalisation & Change Readiness</strong></p><ul><li><p>Translate service design outputs into actionable requirements for Operations, Digital, Technology, and Training teams, ensuring experiences can be operationalised at scale.</p></li><li><p>Support pilot delivery, implementation planning, and operational readiness activities.</p></li><li><p>Work with business stakeholders to ensure new experiences are adopted effectively and sustainably.</p></li></ul><p><strong>Executive Communication & Storytelling</strong></p><ul><li><p>Develop executive-level materials including:</p></li><li><p>Experience narratives</p></li><li><p>Journey visualisations</p></li><li><p>Service blueprints</p></li><li><p>Options papers</p></li><li><p>Decision packs</p></li><li><p>Present complex experience concepts in a manner that is:</p></li><li><p>Visually clear</p></li><li><p>Outcome-focused</p></li><li><p>Actionable for senior stakeholders</p></li><li><p>Clearly articulate the "why", "what", and "so what" of experience initiatives.</p></li></ul><br><br><p><strong>Key Deliverables</strong></p><ul><li><p>Customer Journey Maps</p></li><li><p>Service Blueprints</p></li><li><p>Experience Requirements Documents</p></li><li><p>Operating Models</p></li><li><p>Service Standards and Design Playbooks</p></li><li><p>Process and Interaction Models</p></li><li><p>Opportunity Assessments</p></li><li><p>Pilot Concepts and Business Cases</p></li><li><p>Executive Storytelling Decks</p></li><li><p>Design Assurance Reviews</p></li><li><p>Future-State Experience Concepts</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Experience designing journeys that span physical, digital, and assisted service channels.</p></li><li><p>Strong experience in:</p></li><li><p>Service Design</p></li><li><p>Customer Experience (CX)</p></li><li><p>Design Thinking</p></li><li><p>Human-Centred Design</p></li></ul>

<ul><li>Lead the end-to-end delivery of complex payment projects, ensuring alignment with business objectives and regulatory compliance.</li><li>Define project scope, objectives, and deliverables, meticulously managing stakeholder expectations throughout the lifecycle.</li><li>Develop and maintain detailed project plans, including timelines, resource allocation, and budget tracking for payment initiatives.</li><li>Identify and mitigate risks and dependencies specific to payment systems, payment gateways, and financial regulations.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Significant experience in Payments and related banking projects, particularly within the UAE/GCC region.</p></li><li><p>10+ years of overall IT experience, including a minimum of 5 years in the Banking sector.</p></li><li><p>Strong understanding of internationally accepted Project Management methodologies and practices, including Waterfall, Hybrid, and Agile. PMI certification or equivalent is an advantage.</p></li><li><p>Techno-functional expertise with the ability to collaborate effectively with cross-functional teams, solve complex problems, and demonstrate strong negotiation skills.</p></li><li><p>Hands-on experience with Microsoft Project (MPP) is mandatory.</p></li><li><p>Excellent verbal and written communication skills with proven ability to manage stakeholders at multiple levels, including business heads, functional heads, and senior management.</p></li><li><p>Create and execute project work plans in collaboration with project teams while closely monitoring deliverables and milestones.</p></li><li><p>Manage day-to-day project operations and proactively resolve issues to ensure timely project delivery.</p></li><li><p>Effectively collaborate and communicate with stakeholders to ensure customer satisfaction and successful project outcomes.</p></li><li><p>Ensure all project documentation is complete, accurate, and properly maintained.</p></li><li><p>Closely monitor project progress and provide regular status updates to senior management.</p></li><li><p>Prepare and present project status reports, including progress, risks, challenges, and mitigation plans.</p></li><li><p>Ensure projects are delivered on time, within scope, and within budget.</p></li><li><p>Strong understanding of project performance monitoring principles, KPIs, and project metrics.</p></li><li><p>In-depth knowledge of banking processes and technology, with experience working across cross-functional teams.</p></li><li><p>Demonstrated expertise in stakeholder management, including engagement with senior leadership.</p></li><li><p>Proven experience managing project teams of 5–10 or more members.</p></li></ul>

<p>The Settlement Officer has overall responsibility and management for the daily Settlement and Reconciliation of card payments, compliance with corporate and payment network schemes policies, and risk mitigation. The Settlement Officer will work with other Team Leads and Managers across the ADGT organization regarding both day-to-day settlement activities and strategic enhancements. Manage and be accountable for ADGT settlement operations, dispute management and the settlement team. • Daily Management of Settlement, and Reconciliation processes for all payment network schemes financial transactions such as Interac, Visa, MasterCard, AMEX, STAR, NYCE and third-party payment processor • Exercise appropriate controls to minimize disputed chargebacks and financial exposure. • Ensure proper record management and retention of all reconciliation documents for future record recovery purpose and audit requirement • Coordinate the management of audits. • Review and improve the reconciliation process and Standard Operating Procedures • Maintain and develop Settlement and Reconciliation procedures and manuals • Communicate effectively with both the ADGT team, clients and counterparties, tailoring Communication style to the audience as required. • Perform all employee-related administrative duties including hiring, annual reviews and HR related requirements • Serve as Subject Matter Expert to all cross-functional ADGT teams • Other duties assigned by the manager, or designates.</p><p>A Bachelor's degree is required together with some related experience. Preference will be given to candidates with experience in a fast-paced customer oriented business preferably dealing with financial transactional debit and/or credit processing. • Exceptional organizational skills with demonstrated attention to detail. • Established ability to exercise absolute discretion and maintain confidentiality. • Highly motivated and able to work well both independently and as part of a team. • Ability to work in a high pressure, fast paced environment. • Confident and versatile, with ability to multi-task and prioritize work, strong time management skills. • A desire to succeed and eagerness to learn new skills. • Basic Excel skills are a must, preferably Intermediate to advanced skills. • Excellent communication and interpersonal skills.</p>

<p><strong>Job Purpose</strong></p><ul><li><p>Accountable for preventing catastrophic events, including molten metal explosions, high-energy electrical incidents, structural failures, toxic gas releases, and major fires.</p></li><li><p>Ensures that major hazard risks are systematically identified, controlled, verified, and reported to Executive Management and the Board.</p></li><li><p>Safeguards people, assets, reputation, and business continuity by strengthening governance, assurance, and operational discipline across all major hazard activities.</p></li></ul><p><strong>Strategic Accountabilities</strong></p><p><strong>Major Hazard Governance</strong></p><ul><li><p>Establish and maintain an enterprise-wide Major Hazard Risk Management Framework.</p></li><li><p>Define, implement, and oversee Critical Controls for major hazard exposures, including:</p><ul><li><p>Molten metal handling and transfer operations.</p></li><li><p>Potline integrity and high-voltage electrical systems.</p></li><li><p>Gas systems (e.g., natural gas, hydrogen, compressed gases).</p></li><li><p>Pressure systems and stored energy hazards.</p></li><li><p>Confined space entry and associated high-risk activities.</p></li></ul></li><li><p>Ensure governance and control frameworks are aligned with recognized international standards and best practice, including:</p><ul><li><p>International Council on Mining and Metals Critical Control Management guidance.</p></li><li><p>Center for Chemical Process Safety Risk-Based Process Safety framework.</p></li><li><p>Occupational Safety and Health Administration (OSHA) Process Safety Management (PSM) principles.</p></li></ul></li></ul><p><strong>Fatality & Serious Injury Prevention (SIF Focus)</strong></p><ul><li><p>Lead the strategic shift from traditional lagging safety metrics (TRIFR/LTIFR) toward Serious Injury and Fatality (SIF) prevention, ensuring the organization prioritizes catastrophic risk exposure and Major Accident Event (MAE) prevention.</p></li><li><p>Establish and govern a robust SIF and High Potential (HiPo) Event Framework, including clear definitions, classification criteria, and escalation thresholds.</p></li><li><p>Monitor and report barrier health and Critical Control effectiveness, ensuring early detection of control degradation, overdue verification activities, weak signals, and operational drift.</p></li><li><p>Ensure all high-potential events, critical control failures, and repeated systemic weaknesses are reviewed directly with the committee, including:</p><ul><li><p>Credible worst-case outcomes.</p></li><li><p>Failed or degraded controls.</p></li><li><p>Immediate corrective actions.</p></li><li><p>Long-term systemic improvements.</p></li></ul></li><li><p>Implement and oversee an independent verification program for Life-Saving Rules and Critical Controls, ensuring that high-risk controls are:</p><ul><li><p>Tested against defined performance standards.</p></li><li><p>Verified through field validation and evidence-based assurance.</p></li><li><p>Tracked through governance dashboards.</p></li><li><p>Escalated when non-compliant or ineffective.</p></li></ul></li><li><p>Ensure leadership accountability through structured governance, including SIF performance reviews, barrier assurance reporting, and Board-level visibility of major hazard exposure and control performance.</p></li></ul><p><strong>Engineering & Asset Integrity</strong></p><ul><li><p>Provide governance and oversight of engineering systems that protect against major hazards, including:</p><ul><li><p>Mechanical integrity programs.</p></li><li><p>Electrical integrity and arc-flash risk controls.</p></li><li><p>Management of Change (MOC) governance.</p></li><li><p>Safe design reviews for new smelter technologies and modifications.</p></li></ul></li><li><p>Ensure process safety requirements are embedded into all capital projects, expansions, and major upgrades from concept through commissioning and handover.</p></li></ul><p><strong>Automation & AI in Process Safety</strong></p><ul><li><p>Lead the integration of advanced technologies to strengthen process safety performance and reduce catastrophic risk exposure, including:</p><ul><li><p>AI-based predictive analytics for early anomaly detection and emerging risk trends.</p></li><li><p>Real-time monitoring of critical parameters (temperature, pressure, gas concentrations).</p></li><li><p>Smart sensors for molten metal transport systems and high-risk equipment.</p></li><li><p>Digital barrier management and critical control verification platforms.</p></li><li><p>Automated shutdowns and interlock systems to eliminate or minimize human exposure.</p></li></ul></li><li><p>Ensure digital and automation initiatives are aligned with Serious Injury and Fatality (SIF) prevention principles and leading practices highlighted by the National Safety Council.</p></li></ul><p><strong>Board Reporting & Risk Transparency</strong></p><ul><li><p>Provide quarterly Board-level reporting on key process safety and major hazard indicators, including:</p><ul><li><p>Tier 1 & Tier 2 Process Safety Events.</p></li><li><p>Critical Control Effectiveness Rate.</p></li><li><p>Barrier Health Index.</p></li><li><p>High-Potential Incident (HiPo) trends.</p></li><li><p>Mechanical Integrity backlog and risk exposure.</p></li><li><p>Major Hazard Risk Heat Map.</p></li></ul></li><li><p>Ensure the Board has clear, timely visibility of catastrophic risk exposure, emerging threats, and the effectiveness of mitigation and critical control performance.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Engineering degree (Chemical, Mechanical, Electrical, or Process).</p></li><li><p>15+ years in high-hazard industrial operations.</p></li><li><p>Deep expertise in:</p><ul><li><p>HAZOP / LOPA / Bowtie.</p></li><li><p>Critical Control Management.</p></li><li><p>Major Accident Prevention.</p></li><li><p>Experience engaging regulators and Board committees.</p></li><li><p>Strong digital and data analytics literacy.</p></li></ul></li></ul><p><strong>Leadership Expectations</strong></p><ul><li><p>Demonstrate independent authority and confidence to escalate catastrophic risk concerns to Executive Management and the Board.</p></li><li><p>Show courage and decisiveness to stop unsafe high-risk operations when critical controls are ineffective or degraded.</p></li><li><p>Apply a strong systems-thinking mindset to identify underlying causes, systemic weaknesses, and cross-functional risk interactions.</p></li><li><p>Influence senior leadership and operational teams to drive sustained process safety discipline, accountability, and performance improvement.</p></li></ul><p><strong>Key KPIs (Board-Level)</strong></p><ul><li><p>Zero Tier 1 catastrophic process safety events.</p></li><li><p>≥95% Critical Control Verification effectiveness.</p></li><li><p>100% Management of Change (MOC) compliance for major risk changes.</p></li><li><p>Reduction in SIF potential and high-potential events.</p></li><li><p>Closure of high-risk corrective actions within agreed target timeframes.</p></li></ul>

<p>The Contact Center Manager is a multi-faceted individual whose passion for customer service is unquestionable. The incumbent is the company’s champion for delivering world class, ‘24/7’ service to a demanding clientele, who deem the ADGT solution as mission critical to their core business. The position is suited to an individual who thrives on problem resolution, who enjoys coaching/mentoring others and who will be the service conduit between existing clients and other internal stakeholders. • Leadership of Technical Support staff to optimize productivity and performance • Design and implement training plans to ensure adequacy of technical expertise and ‘soft’ skills as per Quality Assurance measures • Understanding and deployment of industry best practices • Resolution of escalated, complex issues • Lead/Chair daily team meetings (charged with reducing client issues/outages) • Develop and maintain formal business procedures for consistency and increased productivity • Implement methodologies to improve first call resolution • Manage customer perceptions, and build strong internal/external relationships • Identify technology requirements and other resources to maximize customer support effectiveness • Liaise with Operations and Human Resources in building and maintaining a qualified customer support team through innovative recruitment, training and development • Implement innovative scheduling models for guaranteed coverage at the lowest costs • Analyze customer support performance through various statistical and reporting methods</p><p>• Bachelor’s degree or community college diploma majoring in business or technology (post secondary education is mandatory) • Minimum 2 years’ experience leading a Customer Support Centre, or Call Center team • Minimum 5 years’ of IT experience in a service role • Superior verbal, written, presentation skills • Strong analytical skills related to solving critical problems in time-critical situations and managing client expectations • Solid technical background in networking, DBMS, QA or programming, MS Office. • This is a Day Shift position, but incumbent must be “on-call” and available 24/7, either as an escalation point for client issues or in a consultative capacity for Customer Support staff • Previous experience with performance metrics and SLA agreements a definite asset Desirable • Commercial Foxpro experience • Experience creating or supporting ATM or POS solutions would be an asset</p>

<p>The Contact Center Manager is a multi-faceted individual whose passion for customer service is unquestionable. The incumbent is the company’s champion for delivering world class, ‘24/7’ service to a demanding clientele, who deem the ADGT solution as mission critical to their core business. The position is suited to an individual who thrives on problem resolution, who enjoys coaching/mentoring others and who will be the service conduit between existing clients and other internal stakeholders. • Leadership of Technical Support staff to optimize productivity and performance • Design and implement training plans to ensure adequacy of technical expertise and ‘soft’ skills as per Quality Assurance measures • Understanding and deployment of industry best practices • Resolution of escalated, complex issues • Lead/Chair daily team meetings (charged with reducing client issues/outages) • Develop and maintain formal business procedures for consistency and increased productivity • Implement methodologies to improve first call resolution • Manage customer perceptions, and build strong internal/external relationships • Identify technology requirements and other resources to maximize customer support effectiveness • Liaise with Operations and Human Resources in building and maintaining a qualified customer support team through innovative recruitment, training and development • Implement innovative scheduling models for guaranteed coverage at the lowest costs • Analyze customer support performance through various statistical and reporting methods</p><p>• Bachelor’s degree or community college diploma majoring in business or technology (post secondary education is mandatory) • Minimum 2 years’ experience leading a Customer Support Centre, or Call Center team • Minimum 5 years’ of IT experience in a service role • Superior verbal, written, presentation skills • Strong analytical skills related to solving critical problems in time-critical situations and managing client expectations • Solid technical background in networking, DBMS, QA or programming, MS Office. • This is a Day Shift position, but incumbent must be “on-call” and available 24/7, either as an escalation point for client issues or in a consultative capacity for Customer Support staff • Previous experience with performance metrics and SLA agreements a definite asset Desirable • Commercial Foxpro experience • Experience creating or supporting ATM or POS solutions would be an asset</p>

<ul><li><p>Deliver General Procurement operations for goods and services, ensuring activity is aligned to the Centralised Procurement strategy and meets team objectives. ▪ Work with the business and key stakeholders to understand their requirements for General Procurement. ▪ Work to the annual General Procurement plan and ensure work is executed within the approved guidelines and timeframes to provide an exacting service. ▪ Assist in developing procurement planning for goods and materials required by client functions to ensure operational and project specific activity is incorporated. ▪ Ensure the creation of item specific forecasts, over a rolling time frame, is used for repeat ordering and inventory management. ▪ Conduct ongoing inventory management and forecasting, to place orders and maintain inventory at optimum levels for the Bank. ▪ Assist in the selection of suitable vendors ensuring that client is being offered quality and cost-efficient goods and services. ▪ Submit Request for Proposals (RFPs) to vendors as relevant to the needs of Departments and branches. ▪ Administer the RFP process to ensure stakeholders and vendors effectively adhere to the proposed timelines. ▪ Conduct the on-boarding process and registering of vendors ensuring to adhere to all AML and compliance controls and checks. ▪ Request security clearance of vendors if appropriate for client. ▪ Assist in maintaining professional relationships with key suppliers (major equipment ▪ Manufacturers/vendors). ▪ Work with the Legal team to ensure robust contracts are provided to each supplier for client and branches. ▪ Liaise proactively with vendors to ensure contracts and targets are upheld and issues are resolved quickly. ▪ Manage the digital recording of all supplier and vendor contracts to ensure accuracy of data in the relevant systems. ▪ Develop and maintain the vendor database including all supporting information and contractual agreements. ▪ Develop and maintain digital procurement profiles to outline vendor information as well as client purchasing habits and patterns for analysis and review. ▪ Identify any discrepancies and escalate or resolve contractual issues to ensure risk mitigation to client.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Master/Bachelor’s Degree in a relevant field such as Procurement, Supply Chain Management. ▪ Relevant professional certifications and memberships. ▪ 2- 5 years of experience in Procurement. ▪ Commercial know-how ▪ Analytical approach ▪ Strong communication, influencing and negotiation skills </p></li></ul>

<p><span>We are looking for a hands-on and service-oriented <strong>Systems Administrator</strong> to manage the organisation’s core technology systems and ensure services remain stable, secure and well documented. The role will cover Microsoft 365, identity and access management, collaboration platforms, endpoint administration and cloud-hosted systems.</span></p><p><span>As the organisation’s technology environment develops, the role will also support enterprise applications such as CRM, ERP, PPM, DAM, workflow, reporting and analytics platforms.</span></p><h5><span><strong>Key Responsibilities</strong></span></h5><p><span><strong>Core Systems Administration</strong></span></p><ul><li><p><span>Administer Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, licensing, groups, permissions and service health.</span></p></li><li><p><span>Manage identity and access processes, including account provisioning, joiner/mover/leaver activities, MFA, role-based permissions and access reviews.</span></p></li><li><p><span>Coordinate endpoint administration, device configuration, inventory, patching, compliance and device lifecycle activities.</span></p></li><li><p><span>Administer cloud-hosted and subscription-based systems, ensuring access, renewals, ownership and support arrangements are maintained.</span></p></li></ul><p><span><strong>Enterprise Applications</strong></span></p><ul><li><p><span>Support the administration of CRM, ERP, PPM, DAM, workflow and reporting platforms as they are introduced.</span></p></li><li><p><span>Assist with application configuration, user roles, permissions, workflows, basic integrations, releases and vendor-led improvements.</span></p></li><li><p><span>Work with system owners and users to translate operational requirements into practical system solutions.</span></p></li></ul><p><span><strong>Security and Service Management</strong></span></p><ul><li><p><span>Apply cybersecurity, data protection, access-control and information-handling standards.</span></p></li><li><p><span>Maintain accurate records of system access, configuration, licences, assets and service changes.</span></p></li><li><p><span>Manage system requests and incidents and coordinate issue resolution with managed service providers and vendors.</span></p></li><li><p><span>Support system upgrades, patches, releases and configuration changes.</span></p></li><li><p><span>Escalate security risks, recurring incidents and access exceptions when required.</span></p></li></ul><p><span><strong>Documentation and User Support</strong></span></p><ul><li><p><span>Maintain SOPs, system guides, service maps, configuration records, knowledge articles and change logs.</span></p></li><li><p><span>Prepare user guides, FAQs and short training materials for core systems and new applications.</span></p></li><li><p><span>Identify recurring issues and recommend improvements to system reliability, efficiency and user experience.</span></p></li><li><p><span>Provide clear and patient guidance to technical and non-technical users.</span></p></li></ul><p><span><strong>Qualifications and Experience</strong></span></p><ul><li><p><span>Diploma or Bachelor’s degree in Information Technology, Computer Science, Information Systems or a related field.</span></p></li><li><p><span>Minimum <strong>4 years of experience</strong> in systems administration, IT operations, infrastructure support or cloud platform administration.</span></p></li><li><p><span>Hands-on experience with Microsoft 365, Azure/Entra ID, Teams, SharePoint, OneDrive, endpoint tools, permissions, licensing and user lifecycle management.</span></p></li><li><p><span>Experience working with managed service providers, application vendors and external technical teams.</span></p></li><li><p><span>Exposure to ERP, HRIS, CRM, PPM, DAM, workflow automation or reporting platforms is desirable.</span></p></li><li><p><span>Microsoft 365, Azure/Entra ID, endpoint management, ITIL, cybersecurity, networking or cloud certifications are an advantage.</span></p></li><li><p><span>Strong troubleshooting, documentation, communication and customer-service skills.</span></p></li><li><p><span>Ability to work effectively in an evolving technology environment.</span></p></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ol><li><p>Data Analysis &amp; Insight Generation</p></li></ol><p>Analyze large datasets to identify trends and generate actionable insights for decision making and operational efficiency.</p><p>Communicate findings through visualizations and clear storytelling.</p><ol><li><p>Machine Learning &amp; Model Development</p></li></ol><p>Develop and deploy machine learning models for use cases such as forecasting, optimization, and risk analysis.</p><p>Apply statistical and machine learning techniques to solve complex business problems.</p><ol><li><p>Data Preparation &amp; Feature Engineering</p></li></ol><p>Prepare data through extraction, cleaning, preprocessing, and feature engineering.</p><p>Ensure data quality and integrity for reliable model performance.</p><ol><li><p>Model Deployment &amp; Monitoring</p></li></ol><p>Deploy models into production and monitor performance for drift or degradation.</p><p>Continuously improve models based on feedback and new data.</p><ol><li><p>Collaboration &amp; Stakeholder Engagement</p></li></ol><p>Work with business teams to translate requirements into analytical solutions.</p><p>Collaborate with Data Engineering and Data Governance teams for end to end delivery.</p><ol><li><p>AI Governance</p></li></ol><p>Ensure all AI and machine learning activities comply with governance, privacy, and regulatory requirements by following defined lifecycle processes, risk classification, and using approved governed data.</p><p>Implement responsible and secure AI practices, including bias and fairness checks, explainability, model documentation, auditability, and collaboration with Cybersecurity and Data Governance teams.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Minimum Qualifications</p><ul><li><p>Bachelor's or Master's Degree in Data Science, Artificial Intelligence (AI), Statistics, Computer Science, or a related field.</p></li></ul><p>Minimum Experience</p><ul><li><p>Minimum <strong>5+ years</strong> of experience in Data Science, Machine Learning, Artificial Intelligence, or Advanced Analytics.</p></li><li><p>Proven experience developing, deploying, and maintaining machine learning models in production environments.</p></li><li><p>Experience working with large-scale datasets and cloud-based analytics platforms is preferred.</p></li></ul><p>Skills &amp; Competencies</p><ul><li><p>Strong programming skills in <strong>Python</strong> (preferred) or <strong>R</strong>.</p></li><li><p>Experience with large-scale data processing using <strong>SQL</strong>, <strong>Spark</strong>, or similar technologies.</p></li><li><p>Hands-on experience with machine learning frameworks such as <strong>TensorFlow</strong>, <strong>PyTorch</strong>, and <strong>Scikit-learn</strong>.</p></li><li><p>Experience in end-to-end machine learning model development, validation, deployment, and optimization.</p></li><li><p>Knowledge of <strong>MLOps</strong> practices, including CI/CD pipelines, model monitoring, version control, and automated retraining.</p></li><li><p>Understanding of data engineering concepts, data pipelines, and cloud data platforms, preferably <strong>Microsoft Azure</strong> and <strong>Databricks</strong>.</p></li><li><p>Strong knowledge of statistical analysis, predictive modeling, feature engineering, and data preprocessing techniques.</p></li><li><p>Experience using data visualization tools such as <strong>Power BI</strong> and <strong>Tableau</strong> to communicate analytical insights.</p></li><li><p>Understanding of data governance, data quality management, privacy regulations, and AI governance principles.</p></li><li><p>Strong analytical thinking, problem-solving, and critical reasoning skills.</p></li><li><p>Excellent communication, presentation, and stakeholder management skills.</p></li><li><p>Ability to work collaboratively with cross-functional teams in an agile environment.</p></li><li><p>Strong organizational skills with the ability to manage multiple priorities and deliver high-quality outcomes within deadlines.</p></li></ul></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Major Hazard Governance</p><ul><li><p>Establish and maintain an enterprise-wide Major Hazard Risk Management Framework.</p></li><li><p>Define, implement, and oversee Critical Controls for major hazard exposures, including:</p><ul><li><p>Molten metal handling and transfer operations.</p></li><li><p>Potline integrity and high-voltage electrical systems.</p></li><li><p>Gas systems (e.g., natural gas, hydrogen, and compressed gases).</p></li><li><p>Pressure systems and stored energy hazards.</p></li><li><p>Confined space entry and other high-risk activities.</p></li></ul></li><li><p>Ensure governance and control frameworks are aligned with recognized international standards and industry best practices, including:</p><ul><li><p>International Council on Mining and Metals (ICMM) Critical Control Management Guidance.</p></li><li><p>Center for Chemical Process Safety (CCPS) Risk-Based Process Safety Framework.</p></li><li><p>Occupational Safety and Health Administration (OSHA) Process Safety Management (PSM) Principles.</p></li></ul></li></ul><p>Fatality &amp; Serious Injury Prevention (SIF Focus)</p><ul><li><p>Lead the strategic shift from traditional lagging safety metrics (TRIFR/LTIFR) toward Serious Injury and Fatality (SIF) prevention, ensuring the organization prioritizes catastrophic risk exposure and Major Accident Event (MAE) prevention.</p></li><li><p>Establish and govern a robust SIF and High Potential (HiPo) Event Framework, including:</p><ul><li><p>Clear definitions.</p></li><li><p>Classification criteria.</p></li><li><p>Escalation thresholds.</p></li></ul></li><li><p>Monitor and report barrier health and Critical Control effectiveness by:</p><ul><li><p>Detecting control degradation.</p></li><li><p>Monitoring overdue verification activities.</p></li><li><p>Identifying weak signals.</p></li><li><p>Detecting operational drift.</p></li></ul></li><li><p>Ensure all High Potential events, Critical Control failures, and recurring systemic weaknesses are reviewed with the Executive Committee, including:</p><ul><li><p>Credible worst-case outcomes.</p></li><li><p>Failed or degraded controls.</p></li><li><p>Immediate corrective actions.</p></li><li><p>Long-term systemic improvements.</p></li></ul></li><li><p>Implement and oversee an independent verification program for Life-Saving Rules and Critical Controls by ensuring high-risk controls are:</p><ul><li><p>Tested against defined performance standards.</p></li><li><p>Verified through field validation and evidence-based assurance.</p></li><li><p>Tracked through governance dashboards.</p></li><li><p>Escalated when non-compliant or ineffective.</p></li></ul></li><li><p>Ensure leadership accountability through:</p><ul><li><p>SIF performance reviews.</p></li><li><p>Barrier assurance reporting.</p></li><li><p>Board-level visibility of major hazard exposure and Critical Control performance.</p></li></ul></li></ul><p>Engineering &amp; Asset Integrity</p><ul><li><p>Provide governance and oversight of engineering systems that protect against major hazards, including:</p><ul><li><p>Mechanical Integrity Programs.</p></li><li><p>Electrical Integrity and Arc Flash Risk Controls.</p></li><li><p>Management of Change (MOC) Governance.</p></li><li><p>Safe Design Reviews for new smelter technologies and modifications.</p></li></ul></li><li><p>Ensure Process Safety requirements are embedded into all capital projects, expansions, and major upgrades from concept through commissioning and operational handover.</p></li></ul><p>Automation &amp; AI in Process Safety</p><ul><li><p>Lead the integration of advanced technologies to strengthen Process Safety performance and reduce catastrophic risk exposure, including:</p><ul><li><p>AI-based predictive analytics for early anomaly detection and emerging risk trends.</p></li><li><p>Real-time monitoring of critical parameters such as temperature, pressure, and gas concentrations.</p></li><li><p>Smart sensors for molten metal transport systems and other high-risk equipment.</p></li><li><p>Digital barrier management and Critical Control verification platforms.</p></li><li><p>Automated shutdown and interlock systems to eliminate or minimize human exposure.</p></li></ul></li><li><p>Ensure digital and automation initiatives align with Serious Injury and Fatality (SIF) prevention principles and National Safety Council leading practices.</p></li></ul><p>Board Reporting &amp; Risk Transparency</p><ul><li><p>Provide quarterly Board-level reporting on key Process Safety and Major Hazard indicators, including:</p><ul><li><p>Tier 1 and Tier 2 Process Safety Events.</p></li><li><p>Critical Control Effectiveness Rate.</p></li><li><p>Barrier Health Index.</p></li><li><p>High Potential Incident (HiPo) Trends.</p></li><li><p>Mechanical Integrity Backlog and Risk Exposure.</p></li><li><p>Major Hazard Risk Heat Map.</p></li></ul></li><li><p>Ensure the Board has timely visibility of:</p><ul><li><p>Catastrophic risk exposure.</p></li><li><p>Emerging threats.</p></li><li><p>Effectiveness of mitigation measures.</p></li><li><p>Critical Control performance.</p></li></ul></li></ul><p>Authority &amp; Decision Making</p><p>Authority</p><ul><li><p>Authorized to stop or suspend high-risk operations, including:</p><ul><li><p>Molten metal transfer.</p></li><li><p>High-voltage electrical work.</p></li><li><p>Gas system activities.</p></li><li><p>Confined space entry.</p></li><li><p>Major lifting operations.</p></li></ul></li><li><p>Approve and enforce Critical Control Performance Standards, including verification frequencies, assurance methodologies, and minimum compliance thresholds.</p></li><li><p>Require immediate corrective actions and establish risk-based deadlines where major hazard exposure is elevated or Critical Controls are failing.</p></li><li><p>Approve or reject Management of Change (MOC) outcomes for modifications affecting:</p><ul><li><p>Processes.</p></li><li><p>Equipment.</p></li><li><p>Technology.</p></li><li><p>Procedures.</p></li><li><p>Operating conditions.</p></li></ul></li><li><p>Challenge operational decisions and require revalidation of risk assessments where:</p><ul><li><p>Hazard studies are incomplete, outdated, or poorly scoped.</p></li><li><p>Critical Controls are not clearly defined.</p></li><li><p>Residual risk is not within acceptable or tolerable limits.</p></li></ul></li></ul><p>Decision Making</p><ul><li><p>Identify critical factors affecting major hazard risks and operational safety.</p></li><li><p>Evaluate alternatives and establish priorities based on risk exposure.</p></li><li><p>Anticipate potential outcomes and assess operational consequences.</p></li><li><p>Make informed decisions under conditions of uncertainty and elevated risk.</p></li><li><p>Apply sound engineering judgment, quantitative analysis, and risk-based decision-making principles to protect people, assets, environment, and business continuity.</p></li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's Degree in Engineering (Chemical, Mechanical, Electrical, Process Engineering, or a related discipline).</p></li><li><p>Minimum 15 years of experience in high-hazard industrial operations.</p></li><li><p>Demonstrated expertise in:</p><ul><li><p>Hazard and Operability Studies (HAZOP).</p></li><li><p>Layers of Protection Analysis (LOPA).</p></li><li><p>Bowtie Risk Analysis.</p></li><li><p>Critical Control Management (CCM).</p></li><li><p>Major Accident Prevention.</p></li><li><p>Regulatory engagement and Board Committee reporting.</p></li><li><p>Digital technologies, data analytics, and Process Safety systems.</p></li></ul></li></ul><p>Leadership Expectations</p><ul><li><p>Demonstrates the independence and authority to escalate catastrophic risk concerns to Executive Management and the Board.</p></li><li><p>Exercises the judgment and decisiveness to stop unsafe, high-risk operations when Critical Controls are ineffective or degraded.</p></li><li><p>Applies systems-thinking principles to identify root causes, systemic weaknesses, and cross-functional risk interactions.</p></li><li><p>Influences senior leadership and operational teams to strengthen Process Safety culture, governance, accountability, and continuous improvement.</p></li><li><p>Promotes a proactive approach to catastrophic risk prevention through visible leadership and effective decision-making.</p></li></ul><p>Key Performance Indicators (Board-Level)</p><ul><li><p>Zero Tier 1 Catastrophic Process Safety Events.</p></li><li><p>≥95% Critical Control Verification Effectiveness.</p></li><li><p>100% Management of Change (MOC) compliance for all major risk changes.</p></li><li><p>Continuous reduction in Serious Injury &amp; Fatality (SIF) potential and High Potential (HiPo) events.</p></li><li><p>100% closure of high-risk corrective actions within agreed target timeframes.</p></li></ul><p>Why This Role is Critical in the Aluminium Industry</p><ul><li><p>Ensures effective management of major hazards associated with aluminium smelting operations, including:</p><ul><li><p>Molten metal handling at temperatures exceeding <strong>700°C</strong>.</p></li><li><p>High-amperage electrical systems.</p></li><li><p>Combustible dust hazards.</p></li><li><p>Heavy lifting and crane operations.</p></li></ul></li><li><p>Prevents catastrophic incidents resulting from Critical Control failures, including:</p><ul><li><p>Multi-fatality events.</p></li><li><p>Major fires and explosions.</p></li><li><p>Significant asset damage.</p></li><li><p>Business interruption and reputational loss.</p></li></ul></li><li><p>Drives the organization's transition from reactive injury management to proactive catastrophic risk prevention through:</p><ul><li><p>Robust Major Hazard Governance.</p></li><li><p>Critical Control Assurance.</p></li><li><p>Risk-based decision-making.</p></li><li><p>Executive and Board-level visibility of Process Safety performance.</p></li></ul></li></ul><p></p></section>

<p>LLM Solution Design & Development</p><ul><li><p>Architect and deliver production-ready LLM applications, including conversational agents, intelligent assistants, and RAG pipelines with advanced retrieval and re-ranking.</p></li><li><p>Build multi-agent systems using <strong>Lang Chain, Lang Graph, Auto Gen, or Crew AI</strong>; apply prompt engineering techniques to optimize model performance.</p></li><li><p>Integrate LLM solutions with enterprise systems via REST APIs and event-driven architectures.</p></li></ul><p>Model Fine-Tuning & Optimization</p><ul><li><p>Lead fine-tuning (LoRA, QLoRA, instruction tuning) and benchmark foundation models such as <strong>Open AI, Mistral, Llama, and Gemini</strong> for specific use cases.</p></li><li><p>Optimize for latency, cost, and throughput; design evaluation frameworks to measure accuracy, hallucination, and safety.</p></li></ul><p>Agentic AI & Workflow Automation</p><ul><li><p>Design agentic workflows with tool use, memory management, planning loops, and human-in-the-loop controls.</p></li><li><p>Build AI-driven automation pipelines across structured and unstructured enterprise data sources.</p></li></ul><p>Vector Databases & Knowledge Infrastructure</p><ul><li><p>Design and manage vector stores (Pinecone, Weaviate, Qdrant, FAISS, or <strong>PG Vector</strong>) with semantic and hybrid search strategies.</p></li><li><p>Maintain knowledge bases powering enterprise AI applications, ensuring accuracy and freshness of indexed content.</p></li></ul><p>Technical Leadership & Mentoring</p><ul><li><p>Guide and review the work of associate-level engineers; contribute to reusable frameworks and internal engineering standards.</p></li><li><p>Lead client workshops, technical discovery sessions, and proof-of-concept demonstrations; produce clear solution design documentation.</p></li></ul><p>Trend Monitoring & Innovation</p><ul><li><p>Evaluate emerging LLMs, multimodal models, and local inference runtimes; prototype new tools and share findings with the team.</p></li><li><p>Contribute to Beinex thought leadership through internal knowledge-sharing sessions, technical write-ups, or industry presentations.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>5+ years of professional experience in AI Engineering, Machine Learning, or Applied NLP, with at least 2 years focused on LLMs and Generative AI.</p></li><li><p>Strong proficiency in Python and experience with <strong>Hugging Face Transformer Library, Lang Chain, Lang Graph, Fast API, and PyTorch</strong>.</p></li><li><p>Deep practical knowledge of LLM fine-tuning, prompt engineering, RAG pipeline design, and agentic AI development.</p></li><li><p>Hands-on experience with vector databases such as Pinecone, Weaviate, Qdrant, FAISS, or <strong>PG Vector</strong>, along with embedding models.</p></li><li><p>Proven ability to deploy and productionize AI solutions in AWS, Azure, or GCP using Docker and Kubernetes.</p></li><li><p>Experience integrating AI solutions with enterprise platforms through REST APIs, webhooks, or event-driven architectures.</p></li><li><p>Strong understanding of responsible AI principles, including hallucination mitigation, output evaluation, content safety, and model governance.</p></li><li><p>Excellent communication skills with the ability to explain complex technical concepts to both technical and business stakeholders.</p></li><li><p>Demonstrated ability to independently lead AI projects from solution design through production deployment.</p></li></ul><p>Preferred Certifications</p><ul><li><p>AWS Certified Machine Learning – Specialty, Azure AI Engineer, GCP Professional Machine Learning Engineer, or equivalent cloud AI/ML certification.</p></li><li><p>Deep Learning Specialization.</p></li><li><p>LLM Engineering or Generative AI certifications from recognized learning platforms such as <strong>Hugging Face, DeepLearning AI, or Databricks</strong>.</p></li><li><p>Certified Kubernetes Application Developer (CKAD) is an added advantage.</p></li></ul>