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At Miral, we create world-class destinations and immersive experiences that inspire millions of guests every year. As we continue to expand our digital capabilities and technology landscape, cybersecurity remains at the heart of delivering safe, resilient, and seamless experiences. We are seeking an exceptional Cybersecurity Operations Senior Director to lead our technical security operations function and play a critical role in protecting a complex, large-scale enterprise environment.<br>About the Role Reporting to the Vice President of Digital & Technology, this strategic leadership role is responsible for driving the design, implementation, and operation of Miral's cybersecurity controls across infrastructure, networks, applications, endpoints, privileged access, and security operations. You will lead a multidisciplinary team spanning Security Operations (SOC), Network Security, Identity & Access Management, and Cyber Incident Response, ensuring the organization remains resilient against evolving cyber threats while supporting business growth and innovation. This is a unique opportunity to shape the future of cybersecurity within one of the UAE's most dynamic organizations, where technology, innovation, and guest experience come together at scale.<br>What You'll Be Leading Strategy, Operating Model & Governance Interface Translate Miral’s security strategy into an actionable technical security operations roadmap aligned to NIST CSF 2.0, ISO 27001, the UAE Information Assurance Standards and ADHICS. Implement and operate the security policies, standards and controls defined by the independent Information Security Governance (second-line) function, maintaining clear segregation of duties between security operations and security governance. Act as the first-line technical authority on cyber risk, providing assurance to the VP Digital & Technology and the governance function on the design and effectiveness of security controls. Network & Infrastructure Security Own the design, deployment and day-to-day operation of all network and infrastructure security controls — firewalls, switches and cores, segmentation, NAC, VPN and secure remote access, IDS/IPS, web and email gateways, and DDoS protection. Led the network security team transitioned from IT Infrastructure & Operations, enforcing secure-by-design network architecture and zero-trust principles. Ensure security hardening, baseline configuration and continuous compliance across servers, endpoints, cloud and OT/IoT environments supporting Miral’s destinations. Security Operations & Threat Management (SOC) Direct 24x7 security monitoring, threat detection and triage through the Security Operations Centre, leveraging SIEM, EDR/XDR, SOAR and threat intelligence. Oversee detection engineering, use-case development and continuous tuning to reduce false positives and improve mean-time-to-detect and mean-time-to-respond. Lead proactive threat hunting and adversary emulation to validate the resilience of Miral’s technology estate. Identity, Privileged Access & Application Security Operate and continuously improve Privileged Access Management (PAM), identity and access controls, and joiner-mover-leaver enforcement in partnership with IT. Embed application security across the SDLC — secure code review, SAST/DAST, API security and Dev Sec Ops practices. Vulnerability, Patch & Configuration Management Run the enterprise vulnerability management lifecycle — discovery, prioritisation, remediation tracking and reporting — across infrastructure, applications and endpoints. Coordinate patch and configuration management with IT operations to close exposures within agreed SLAs. Incident Response & Cyber Resilience Own the technical cyber incident response capability — preparation, detection, containment, eradication, recovery and post-incident review. Maintain and regularly test incident response playbooks, conduct tabletop exercises, and ensure timely escalation and regulatory notification in coordination with the governance function. Contribute security requirements to business continuity and disaster recovery planning. Compliance, Audit & Reporting (Accountability) Be accountable for the operational effectiveness of all technical security controls and for evidencing compliance during internal and external audits and regulatory assessments. Establish and report security operations KPIs, KRIs, and dashboards to leadership and the governance function. Ensure all security incidents, exceptions, and risks are accurately documented, escalated and remediated to closure. People Leadership Lead, develop, and retain a multidisciplinary team spanning network security, security operations and identity & access, building a high-performance, Emiratisation-aligned talent pipeline. Set objectives, manage performance, and foster a culture of security awareness and continuous improvement. Financial Accountability, Vendor Management & Continuous Improvement Assist in preparing and managing the cybersecurity operations budget, ensuring cost-effective use of security tooling and services and adherence to procurement policies. Manage security vendors, managed service providers and technology partners against defined SLAs and outcomes. Continuously evaluate emerging threats and technologies to mature Miral’s security posture.<br>What We're Looking For We're looking for a proven cybersecurity leader who combines deep technical expertise with strong business acumen and people leadership skills. Minimum Qualifications & Skills Qualifications:Bachelor of Science in Computer Science, Information Technology, Cybersecurity, or a related field. Industry-recognised security certification such as CISSP or CISM (or equivalent). Master's in IT Security certifications such as CCSP, GIAC, CEH, OSCP, or vendor security credentials (e.g., Cisco, Fortinet, Palo Alto). Years of Experience:10 plus years of experience in IT Security Engineering and operations.5 plus years of experience in managing the IT Ops-Security function. Skills:Deep technical expertise across network and infrastructure security (firewalls, segmentation, NAC, VPN, IDS/IPS) and SOC operations (SIEM, EDR/XDR, SOAR, threat detection, and incident response). Strong working knowledge of security frameworks and regulations — NIST CSF, ISO 27001, UAE Information Assurance Standards, and ADHICS — with proven leadership of technical security teams and vendors. Experience with Privileged Access Management (PAM), cloud security (Azure/AWS), and application/Dev Sec Ops security. Knowledge of OT/IoT security within a hospitality, leisure, or large-scale operations environment.<br>Why Join Miral? At Miral, you'll have the opportunity to work on large-scale, innovative projects that shape the future of entertainment, leisure, and destination experiences in the UAE. You'll collaborate with talented professionals, influence strategic technology decisions, and contribute to an environment that values innovation, excellence, and continuous growth. If you're ready to make a meaningful impact and lead cybersecurity operations at enterprise scale, we'd love to hear from you.#Cyber Security #Information Security #Cyber Operations #SOC #CISSP #CISM #Leadership #Technology Leadership #Digital Transformation #UAEJobs #Abu Dhabi #Miral Careers

<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p> <p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p> <p>Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.</p> <p>Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p> <h4>What you'll be doing</h4> <p>The purpose of the Director - Merchandise Planning role is to define and own the end-to-end planning strategy, ensuring alignment with business objectives while driving profitable growth through effective management of OTB, inventory, and key planning KPIs. The role leads Subvertical performance by overseeing planning operations, steering cross-functional decision-making, developing high-performing teams, and leveraging technology and innovation to continuously enhance planning capabilities, agility, and business outcomes.</p> <h4>Strategic oversight and monitoring</h4> <ul> <li>Responsible for the planning strategy of the sub-vertical in alignment with profitability targets and broader KPIs.</li> <li>Monitor overall planning KPIs, including stock levels, ISA (Inventory Service Availability), Full Price Sell-Through, DOI (Days of Inventory), OTIF (On-Time In-Full), fill rates, and costs. Drive actions to ensure target KPIs are met.</li> <li>Ownership of OTB guidance and governance ensuring agility in inventory management across the year and mitigation of EOY risk.</li> </ul> <h4>Operational oversight and excellence</h4> <ul> <li>Act as the primary point of contact for the VP Planning, managing escalations and arbitration as needed.</li> <li>Collaborate with the cross-functional VPs to address major decisions related to omni-stock management and reallocation across channels.</li> <li>Review and challenge critical operational components, including OTB, budgets, supply plans, markdown, and liquidation strategies.</li> <li>Lead and drive S&OP processes to ensure the synchronization of demand and supply plans addressing risks and opportunities.</li> <li>Manage B2B and B2C components of the business objectively ensuring the correct balance of inventory, prioritization and strategic alignment.</li> </ul> <h4>Route-to-market & logistics optimization</h4> <ul> <li>Partner with Logistics and Commercial teams to define and implement optimal route-to-market strategies for new and existing brands, ensuring alignment with business objectives and operational capabilities.</li> <li>Drive logistics cost optimization initiatives by improving end-to-end operational efficiency (ordering, receiving, picking), in close collaboration with Logistics teams and external suppliers.</li> </ul> <h4>Organizational development and mentorship</h4> <ul> <li>Drive organizational effectiveness through the deployment of technological capabilities such as Blue Yonder and SAP, while ensuring strong team adoption and effective utilization of these tools.</li> <li>Foster best practices in Planning across the division, ensuring alignment with organizational standards and goals including RACI ownership.</li> <li>Support, mentor, and grow the capabilities of Merchandise Planners, especially in the adoption and optimization of advanced planning tools like Blue Yonder.</li> </ul> <h4>Innovation and continuous improvement</h4> <ul> <li>Identify opportunities for continuous improvement in planning methodologies, leveraging technology to enhance accuracy, scalability, and efficiency.</li> </ul> <h4>What you’ll need to succeed</h4> <h4>Professional experience</h4> <ul> <li>12 to 15+ years of experience in merchandise planning, inventory management, preferably within a global brand in FMCG, luxury, multi-brand, B2B or retail environment.</li> <li>Proven experience in managing large teams across diverse planning functions.</li> <li>Extensive experience in implementing and optimizing advanced planning tools, such as Blue Yonder and/or SAP.</li> <li>Demonstrated success in developing and executing planning strategies that align with organizational goals and deliver measurable results.</li> </ul> <h4>Education</h4> <p>Bachelor’s degree in Supply Chain Management, Business Administration, or a related field; a Master’s degree is preferred.</p> <h4>Additional skills</h4> <ul> <li>Advanced leadership and strategic thinking skills to guide large-scale planning initiatives.</li> <li>Strong analytical and problem-solving capabilities to monitor KPIs and drive performance improvements.</li> <li>Exceptional communication and stakeholder management skills to collaborate effectively with senior leadership and cross-functional teams.</li> <li>Excellent strategic thinking and communication skills, with proficiency in both oral and written presentations.</li> <li>Advanced knowledge of planning processes, inventory management principles, and omni-channel planning strategies.</li> </ul> <h4>What we can offer you</h4> <p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p> <p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p> <h4>Using GenAI in your application process</h4> <p>To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p> <h4>We invite all applicants to apply</h4> <p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p> <p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>

<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p> <p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p> <p>Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.</p> <p>Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p> <h4>What you'll be doing</h4> <p>Our Store Manager is responsible for driving the store business. They work towards achieving the store sales’ target, build a base of loyal VIP customers by recruiting and retaining them, manage the team and ensure full adherence to the brand’s guidelines and store processes.</p> <h4>Key Responsibilities</h4> <p><strong>Drive the Business</strong></p> <ul> <li>Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members.</li> <li>Define, execute and monitor the store action plan to achieve sales targets and KPIs.</li> <li>Manage the customer database to build strong relationships with customers and create future potential selling opportunities.</li> <li>Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team. Conduct quarterly SWOT analysis and discuss the outcome with your team and line manager.</li> <li>Think hybrid by leveraging all types of point of sales online and offline.</li> </ul> <p><strong>Team Leadership and Development</strong></p> <ul> <li>Provide a clear vision to the team about the business and store’s vision and key directions.</li> <li>Identify, recruit, develop and retain strong talents.</li> <li>Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.</li> <li>Act as a coach for the team members and promote growth mindset by leveraging the Group’s available learning tools and platforms and constantly monitor the team’s development plans and professional growth.</li> <li>Ensure performance improvement plans are discussed and documented in a transparent manner.</li> </ul> <p><strong>Customer Experience</strong></p> <ul> <li>Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital).</li> <li>Use the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively cater to their needs and preferences, the brand’s ecommerce business including different activities, offerings, activations, etc.</li> <li>Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them.</li> </ul> <p><strong>Operational Excellence</strong></p> <ul> <li>Ensure all sales and operational policies and procedures (SOPs) are followed and maintained in the store.</li> <li>Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.</li> <li>Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Whatsapp Business, etc.) and ensure the team is well versed with it or otherwise trained on it.</li> <li>Ensure all operating standards are followed from stock replenishment to organising displays as per the brand’s VM guidelines.</li> <li>Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours.</li> <li>Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.</li> </ul> <h4>What you’ll need to succeed</h4> <ul> <li>Leadership experience in luxury fashion retail, ready to step into a Store Manager role and based in the UAE.</li> <li>People-focused approach, with the ability to motivate, coach, and develop a high-performing team.</li> <li>Strong commercial mindset, confident in reading KPIs, understanding business performance, and taking actions that drive results.</li> <li>Genuine passion for fashion and client experience, comfortable leading styling conversations and being present on the shop floor.</li> <li>Operational and VM strength, ensuring store standards, product presentation, and daily operations run smoothly.</li> </ul> <h4>What we can offer you</h4> <p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p> <p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p> <h4>We invite all applicants to apply</h4> <p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p> <p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently recruiting for PMC Lead Engineer Digitalization role to support our ADNOC Offshore project in Abu Dhabi, United Arab Emirates.&nbsp;</p><br><p>Due to the nature of the projects and client expectation, the position will be based at our client office in Abu Dhabi, United Arab Emirates.&nbsp;</p><br><p><strong>Our Clients and Projects&nbsp;</strong></p><br><p><strong>Designing the future. Transforming the world</strong></p><br><p>Wood's Oil, Gas &amp; New Energies business is built on a strong legacy of delivering large and complex projects for national and international energy companies across the globe. We have experienced teams, a proven delivery model and a strong reputation.</p><br><p>We are the market-leading provider of integrated and innovative solutions that challenge the status-quo in the oil and gas upstream and midstream, onshore and offshore, gas to liquids and decarbonization and electrification markets. We pride ourselves in steady and predictable delivery, setting our sights on an exciting growth trajectory.&nbsp;</p><br><p>Energy security, transition and supply have never been more important. You, our enabling teams, are at the very forefront of transformative projects that are providing sustainable power to generations to come. We are the ones to bring low-carbon concepts to reality.</p><br><p><strong>What we can offer</strong></p><br><ul> <li><strong>Meaningful and interesting projects:</strong> Delivered to high profile clients across the Energy Sector</li> <li><strong>Commitment to Diversity and Inclusion</strong>: We are an organization actively committed to diversity and inclusion across our business&nbsp;</li> <li><strong>Competitive renumeration package:&nbsp;</strong>With regular reviews to ensure we are rewarding at the right level in line with the market&nbsp;</li> <li><strong>Medical Insurance</strong>:&nbsp;Ensures inpatient, and outpatient medical care is available should you require treatment</li> <li><strong>Group Life and Personal Accident Insurance</strong>:&nbsp;The company provides Life Assurance cover&nbsp;</li> <li><strong>End of Service Gratuity:</strong> In line with UAE Labor Law, all employees are eligible for an End of Service benefit</li> <li><strong>The Employee Share Plan:&nbsp;</strong>Gives you the opportunity to purchase Wood shares and receive a match from the company</li> <li><strong>Long Service Award</strong>:&nbsp;Wood values the commitment and loyalty of our people. Celebrating Long Service provides an opportunity for the business to demonstrate their appreciation of the hard work, dedication and many years’ services of our employees at 5-year service milestones</li> <li><strong>Commitment to continued professional development:</strong>&nbsp;Development plans that are tailored to your individual needs and interests&nbsp;</li> <li><strong>Global connections:</strong>&nbsp;Join experts around the world who are at the leading edge of our industry, shaping the standards of our profession&nbsp;</li> <li><strong>Energy Transition Academy:&nbsp;</strong>Join a community of experts sharing your knowledge and gaining more exposure to a variety of existing and emerging energy systems – delivered by experts in their field</li></ul><br> Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy &amp; Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br> <b>Diversity Statement&nbsp;</b><br> We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.<br><br>Responsibilities:<br><p><strong>Objective</strong></p><br><p>The PMC Offshore Lead Engineer – Digitalization is responsible for leading the digital engineering strategy, implementation, and integration for offshore oil &amp; gas projects during FEED, EPC, commissioning, and handover phases. The role ensures the effective use of digital technologies, engineering information management systems, digital twins, BIM/3D models, data analytics, and smart asset solutions to improve project execution, operational efficiency, and lifecycle asset management.</p><br><ul> <li>Develop and implement the project's digitalization strategy.</li> <li>Lead digital engineering activities across multidisciplinary engineering teams.</li> <li>Ensure alignment with client digital transformation objectives.</li> <li>Establish digital workflows, standards, and governance.</li> <li>Manage engineering data and document management systems.</li> <li>Ensure data quality, consistency, and compliance with project standards.</li> <li>Coordinate engineering data exchange between EPC contractors and the client.</li> <li>Oversee metadata management and information lifecycle.</li> <li>Lead the development and implementation of Digital Twin solutions.</li> <li>Ensure integration of engineering models with operational systems.</li> <li>Coordinate digital asset handover requirements.</li> <li>Validate Asset Information Model (AIM) deliverables.</li> <li>Supervise 3D model coordination.</li> <li>Ensure clash detection and model quality.</li> <li>Support BIM execution planning where applicable.</li> <li>Review model maturity throughout project phases.</li></ul><p>Systems Integration</p><br><ul> <li>Coordinate integration between: <ul> <li>Engineering databases</li> <li>AVEVA solutions</li> <li>Hexagon SmartPlant applications</li> <li>Bentley platforms</li> <li>SAP</li> <li>ERP systems</li> <li>CMMS</li> <li>GIS</li> <li>SCADA</li> <li>DCS</li> <li>Historian systems</li> </ul></li></ul><p>Data Analytics &amp; Reporting</p><br><ul> <li>Develop engineering dashboards and KPIs.</li> <li>Monitor digital performance metrics.</li> <li>Utilize Power BI, Tableau, or equivalent visualization tools.</li> <li>Support predictive analytics initiatives.</li></ul><p>Offshore Project Support</p><br><ul> <li>Support offshore construction and commissioning teams.</li> <li>Ensure digital systems are available during offshore execution.</li> <li>Facilitate remote engineering collaboration.</li> <li>Support digital permit and inspection systems where applicable.</li></ul><p>Vendor &amp; Contractor Management</p><br><ul> <li>Review contractor digital deliverables.</li> <li>Audit digital execution plans.</li> <li>Participate in technical bid evaluations.</li> <li>Ensure compliance with client digital specifications.</li></ul><p>Quality &amp; Compliance</p><br><ul> <li>Ensure compliance with: <ul> <li>ISO 19650</li> <li>ISO 55000</li> <li>ISO 15926</li> <li>Client digital standards</li> <li>Company procedures</li> </ul></li> <li>Conduct digital maturity assessments.</li></ul><p>Handover</p><br><ul> <li>Lead digital asset handover.</li> <li>Verify final engineering databases.</li> <li>Ensure completeness of As-Built digital information.</li> <li>Support operations readiness.</li></ul><br>Qualifications:<br> <p><strong>What makes you remarkable</strong></p><br> <p>At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world’s most critical challenges.&nbsp;</p><br> <p><strong>Expected:</strong></p><br> <ul> <li>Minimum 15+ years in Oil &amp; Gas engineering atleast 8+ years in offshore projects.</li> <li>Minimum years leading digital engineering teams.</li> <li>PMC experience preferred.</li> <li>Experience in FEED and EPC projects.</li> <li>ADNOC or similar operator experience is advantageous.</li> </ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amazon’s Brand Innovation Lab is looking for a talented, passionate, and a hands-on Creative (Art Director) to conceptualise and create one-of-a-kind campaigns for a wide range of brands across MENA. You’ll partner with Sales leads, Solutions Managers, Producers, and Design Technology and Engineering teams to create first-class customer experiences both online and offline by innovating with the Amazon canvas (Prime Video, Alexa, Twitch, etc.). You’ll lead projects and own client relationships, focusing on creating work that benefits the end customer while pushing the creative envelope from brief to execution, with a focus on our partnerships and sponsorships offering. <br>From ideation through launch, you will be responsible for delivering ambitious, insightful, and data-driven concepts that translate needs and constraints into customer-focused brand campaign ideas and solutions. You will be equally strong at concept and execution and an expert in leveraging AI tools and workflows, articulating end-to-end creative solutions, and turning that vision into high-quality experiences. This could include video content, user interface designs for voice and screen, interaction models, prototypes, and interactive advertising campaigns. This role will use data and insights to create campaign strategy and concepts, develop designs and the look and feel for experiences, as well as templates for never-before-done brand campaigns and experiences that will solve customer problems, on and off Amazon platforms. <br>Candidates should have an in-depth understanding of AI tools, Photoshop, Illustrator, PowerPoint, Figma and Webflow, (or an interest to learn Webflow), and understanding of UX design.<br>The candidate’s portfolio should feature highly creative, award-winning campaigns and ideas that solve customer and advertiser problems through a variety of different media channels, including but not limited to video, social, digital activations, and outdoor. You have strong conceptual, presentation, storytelling, and time management skills, as well as digital media experience, insight-driven and strategic thinking, and of course, an acute attention to detail. <br>Key job responsibilities<br>-Concept, design (art), and execute innovative ad campaigns and experiences for global brands.<br>Partner with designers, program managers, developers, strategists, business leads, and producers to create customer-focused solutions that deliver on advertiser objectives.<br>-Independently lead campaigns from brief to execution and collaborate with internal teams, clients, and external agency partners.<br>-Obsessed with understanding customers and making work that delivers both innovation and results.<br>-Present ideas and concepts to clients, agencies, and internally.<br>-Proven ability to ideate for film, print, digital, out-of-home, experiential, and social.<br>-Ability to manage multiple projects at once within budget and deadlines.<br>-Be proactive in developing new products and ideas on behalf of the customer.<br>A day in the life<br>- Partnering with a variety of brands, media, and creative agencies to work on innovative campaigns for travel and tourism, automotive, finance, consumables, telecommunication etc.<br>- From designing brand experiences (digital and physical), from documentary films in Prime Video to Alexa branded experiences, you will always strive to create never-before-done ideas.<br>- Presenting a campaign to senior brand clients and their partners in creative and media agencies.<br>- Reviewing edits and work in progress with your partners, collecting and responding to feedback in order to meet the highest creative standards.<br>- Work with your team on proactive projects and initiatives and bring them to life.<br>About the team<br>The Brand Innovation Lab is Amazon' Ads Innovation team dedicated to creating one-of-a-kind campaigns and activations for global advertisers.<br>Leveraging the full Amazon canvas: custom landing pages, Alexa, Fire TV, Twitch, Prime Video, and more. We build campaigns that reach millions of customers across digital channels and in the real world.<br>The team also works on Prime Video IP and brands, developing co-branded full-funnel campaigns.<br>- Experience in driving compelling creative strategy and execution at an agency or in-house creative team<br>- Experience communicating and delivering presentations to customers, stakeholders, and/or teammates<br>- In-depth understanding of industry design tools (Ex. Adobe Creative Cloud, Figma), and a basic understanding of UX design and UX design Tools (ie. Webflow)<br>- Knowledge of InDesign, Photoshop, Illustrator, Keynote<br>- Experience developing cross-functional relationships with product, consumer research and marketing teams to develop strategy and consumer insights that drive compelling creative executions<br>- Experience leading creative development of innovative creative from concept to delivery<br>- Experience presenting creative concepts effectively to senior executives<br>- Experience managing multiple projects and meeting aggressive deadlines<br>- Experience in developing creative concepts and executing campaigns for brand partnerships and/or sponsorships<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

Role Location: Remote / Capacity: Full-time<br><br>About Open Art<br><br>Open Art is one of the fastest-growing AI creative platforms, used by millions of people to create images, videos, stories, ads, and other creative work with AI.<br><br>We move fast. We launch fast. And when we see an opportunity, we don't wait for a perfect playbook. We test, learn, and scale what works.<br><br>We're looking for an X Community & Growth Manager to take Open Art's presence on X (formerly Twitter) from 0 to 100.<br><br>This is not a role where you simply schedule posts, reply to mentions, and keep the account ticking over.<br><br>We want someone who can build a growth channel from scratch.<br><br>You'll own X end-to-end: our main account, our presence across the wider AI and creator side of the platform, content, experiments, community programs, organic distribution, user acquisition, and the feedback loop between X and our product team.<br><br>Your goal is simple: make Open Art impossible to ignore on X.<br><br>What You'll Own<br><br>Turn X Into a Growth Channel<br><br>You'll own the strategy, execution, and results for X.<br><br>Build Open Art's X presence from the ground up Grow our account into a genuine hub for AI creators Set ambitious weekly and monthly growth goals Run experiments across content, distribution, community programs, and acquisition Find repeatable ways to turn X conversations into followers, Open Art users, and advocates Track what drives impressions, engagement, follower growth, traffic, and signups Double down quickly when something works and kill experiments that don't<br><br>Build a Community People Actually Want to Join<br><br>Don't wait for people to start conversations. Create reasons for them to come back.<br><br>Create recurring formats, challenges, showcases, threads, Spaces, competitions, and community programs Find ways to get Open Art users sharing their work and workflows organically Turn great community contributions into moments worth sharing, including quote posts and reposts that give creators real visibility Identify and support highly active accounts who can become long-term community advocates Develop systems that increase participation and retention as the audience grows Manage replies, mentions, and DMs without making it feel corporate<br><br>Win Beyond Our Own Account<br><br>Open Art's X strategy cannot stop at https://x.com/openart_ai<br><br>You'll spend significant time understanding what people are already talking about across AI, video, filmmaking, design, advertising, and creator circles on X.<br><br>Find conversations where Open Art can genuinely add value Participate as a real member of the community, not as a brand account dropping links Spot discussions, memes, formats, and topics before they become obvious Build relationships with creators, power users, large accounts, and community leaders Identify organic opportunities to introduce Open Art without forcing the product into conversations Understand what earns attention on X and what gets ignored<br><br>Experiment Constantly<br><br>There is no finished X playbook for an AI company growing at our pace. We expect you to help write ours.<br><br>You might test a creator challenge one week, a new content format the next, a Space after that, and then find something completely different that works better than all three.<br><br>We want someone who naturally asks:<br><br>"What happens if we try this?"<br><br>Then actually tries it.<br><br>You'll be expected to generate ideas independently, launch experiments quickly, measure the results, and turn winning experiments into repeatable systems.<br><br>Be Our Eyes and Ears on X<br><br>X isn't only a distribution channel. It's one of the best places to understand what users actually think.<br><br>You'll constantly track:<br><br>What people are saying about Open Art Why users love or dislike specific features Recurring complaints and feature requests What people say about competing AI products Which new AI tools, models, workflows, and use cases are gaining attention Changes in sentiment around Open Art and the broader AI creative space<br><br>You'll turn this into clear, useful insights for our product, growth, and marketing teams.<br><br>If X starts talking about something important, we should know early.<br><br>Who We're Looking For<br><br>You probably:<br><br>Understand X deeply, including its culture, humor, subcultures, unwritten rules, and what people on X immediately recognize as marketing Have experience growing communities, audiences, social accounts, or organic acquisition channels Think in terms of growth, not just content Are highly experimental and comfortable trying ideas that might fail Write excellent, natural English and know how to sound like a person rather than a corporate account Understand generative AI and actively keep up with the space Move quickly without needing constant direction Take ownership when something isn't working instead of waiting for someone else to fix it Can go from an idea to execution without weeks of planning<br><br>Most importantly, you have a 0-to-100 mindset.<br><br>Even Better If You<br><br>Have personally grown an X account or an X Community Have built an online community from zero Have grown an organic channel with measurable traffic or user acquisition Use or know about AI image or video creation tools Understand X search, how the algorithm surfaces posts, and how X content gets found outside XHave worked with creators, ambassadors, affiliates, or UGC programs Know how to analyze community and content performance Can create simple memes, graphics, GIFs, or videos yourself Use AI to move faster<br><br>How We'll Measure Success<br><br>We're not hiring you to "keep X active."<br><br>We're hiring you to grow it.<br><br>Success means:<br><br>Open Art's X following grows consistently month over month Weekly engaged accounts and meaningful discussions increase Community members start creating conversations without us prompting them Open Art becomes increasingly visible across the AI and creator side of XX becomes a measurable source of traffic and new Open Art users Community programs create repeat participation and UGCWe build a network of advocates who genuinely like talking about Open Art Insights from X regularly influence our marketing and product decisions You find at least a few growth tactics that work well enough to scale<br><br>Why Open Art<br><br>This is a high-ownership role at a fast-growing AI company in Silicon Valley.<br><br>You'll have room to build, test, fail, learn, and move quickly. You won't be handed a rigid calendar and asked to execute someone else's ideas.<br><br>You'll work directly with a team that ships constantly and expects marketing to move at the same speed.<br><br>If you want a role where everything is already figured out, this probably isn't it.<br><br>If you like taking something at 0, figuring out what works, and taking it to 100, we want to hear from you.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Description – Lead Infrastructure, Cloud &amp; Network Engineer Position Title: Lead Infrastructure, Cloud &amp; Network Engineer Experience Level: 5–8 Years Location: Dubai Department: Information Technology (IT) Job Summary We are seeking a highly skilled and experienced Lead Infrastructure, Cloud &amp; Network Engineer to manage, support, and optimize the organization's on-premises, cloud, and network infrastructure.<br> The ideal candidate will possess strong L2 and L3 support expertise across Microsoft technologies, enterprise networking, virtualization, security, backup solutions, and cloud platforms including Microsoft Azure and Oracle Cloud Infrastructure (OCI).<br> The role is responsible for ensuring the availability, performance, security, scalability, and reliability of the company's IT infrastructure and network environments while supporting business-critical systems and leading technology transformation initiatives.<br> Key Responsibilities Infrastructure Administration  Manage and maintain enterprise IT infrastructure environments.<br>  Administer Windows Server environments and related services.<br>  Monitor infrastructure performance, availability, and capacity.<br>  Manage operating system upgrades, patching, and lifecycle management.<br>  Ensure adherence to IT governance, security, and operational standards.<br> Active Directory &amp; Identity Management  Administer Active Directory, Organizational Units (OUs), DNS, DHCP, DFS, and Group Policies (GPOs).<br>  Manage Microsoft Entra ID (Azure AD) and Azure AD Connect.<br>  Implement and support Identity and Access Management (IAM).<br>  Support Single Sign-On (SSO) and Multi-Factor Authentication (MFA).<br>  Manage user provisioning, permissions, and security policies.<br> Microsoft 365 Administration  Administer and support: o Exchange Online o Microsoft Teams o SharePoint Online o OneDrive for Business o Microsoft Intune o Microsoft Defender o Microsoft Purview (Preferred)  Manage Microsoft 365 licensing and group-based licensing.<br>  Troubleshoot mail flow, collaboration, synchronization, and security-related issues.<br>  Support Microsoft 365 security, compliance, and governance initiatives.<br> Page 2 of 6 Network Administration &amp; Operations LAN/WAN/WLAN Management  Manage and maintain enterprise LAN, WAN, WLAN, VPN, and Internet connectivity.<br>  Configure, monitor, and troubleshoot Layer 2 and Layer 3 network devices.<br>  Administer switches, routers, wireless controllers, and network appliances.<br>  Ensure network availability, reliability, and performance across multiple locations.<br>  Perform network capacity planning and bandwidth optimization.<br> Switching Technologies  VLANs  Trunking  STP, RSTP, MSTP  EtherChannel / LACP  Port Security  MAC Address Management Routing Technologies  Static Routing  Inter-VLAN Routing  Policy-Based Routing  OSPF  BGP (Preferred)  EIGRP (Preferred) Wireless &amp; Connectivity  Manage enterprise wireless infrastructure and controllers.<br>  Troubleshoot network performance and connectivity issues.<br>  Manage IP addressing, subnetting, redundancy, and failover mechanisms.<br> Cloud Infrastructure Administration Microsoft Azure  Manage Azure Virtual Machines, Storage Accounts, and Virtual Networks.<br>  Configure VPN Gateways, Network Security Groups (NSGs), and hybrid connectivity.<br>  Administer Azure Backup and Azure Site Recovery.<br>  Support Azure networking and security services.<br>  Optimize Azure resource utilization and costs.<br> Oracle Cloud Infrastructure (OCI)  Administer OCI Compute, Storage, Networking, and Security services.<br>  Manage Virtual Cloud Networks (VCN), Route Tables, Security Lists, and Load Balancers.<br>  Configure OCI Identity and Access Management (IAM).<br>  Support OCI Backup, Monitoring, and Disaster Recovery solutions.<br>  Participate in cloud migration and modernization projects.<br> Security Administration  Manage Network security controls.<br>  Implement cybersecurity best practices and hardening standards.<br>  Investigate, troubleshoot, and mitigate infrastructure and network security incidents.<br>  Support compliance requirements and governance initiatives.<br>  Manage Site-to-Site and Remote Access VPN solutions.<br> Page 3 of 6 Virtualization &amp; Datacenter Management  Manage VMware vSphere / ESXi environments.<br>  Provision and maintain virtual machines.<br>  Support high availability and disaster recovery configurations.<br>  Optimize infrastructure resources and performance.<br>  Perform datacenter capacity planning.<br> Storage &amp; Backup Administration  Administer enterprise storage solutions: o NetApp o QNAP o HPE MSA o SAN/NAS Platforms  Manage: o Veeam Backup &amp; Replication o Azure Backup o Microsoft 365 Backup Solutions o OCI  Perform backup validation, restoration testing, and disaster recovery exercises.<br>  Maintain recovery documentation and procedures.<br> Endpoint Management  Manage Microsoft Intune and modern device management solutions.<br>  Deploy security baselines, compliance policies, and endpoint controls.<br>  Manage Windows device lifecycle and patching activities.<br>  Support desktop and laptop infrastructure.<br> Monitoring &amp; Troubleshooting  Monitor infrastructure and network environments using: o SolarWinds o Azure Monitor o OCI Monitoring  Perform root cause analysis for major incidents.<br>  Resolve escalated L2 and L3 infrastructure and network issues.<br>  Maintain incident, problem, and change management records.<br>  Coordinate with vendors and service providers for complex issue resolution.<br> Projects, Documentation &amp; Compliance  Lead infrastructure, cloud, and network deployment projects.<br>  Support branch office setup and connectivity deployments.<br>  Maintain network and infrastructure diagrams.<br>  Develop and maintain technical documentation and SOPs.<br>  Participate in business continuity and disaster recovery planning.<br>  Evaluate and recommend new technologies and improvements.<br> Page 4 of 6 Required Technical Skills Microsoft Technologies  Windows Server 2016/2019/2022  Active Directory  Entra ID (Azure AD)  Azure AD Connect  DNS  DHCP  DFS  Group Policy  PowerShell Microsoft 365  Exchange Online  SharePoint Online  OneDrive for Business  Microsoft Teams  Intune  Defender  Purview (Preferred) Networking  TCP/IP  DNS  DHCP  NAT  VLANs  VPN Technologies  OSPF  BGP (Preferred)  SD-WAN  Wireless Infrastructure Network Vendors  Cisco  Fortinet  Aruba  HPE  Check Point Cloud Platforms Microsoft Azure  Azure Administration  Virtual Machines  Virtual Networks  VPN Gateways  NSGs  Azure Backup  Azure Site Recovery Oracle Cloud Infrastructure (OCI)  OCI Compute  OCI Networking  OCI IAM  OCI Storage  OCI Backup &amp; Recovery  OCI Monitoring Page 5 of 6 Virtualization  VMware vSphere / ESXi  Microsoft Hyper-V Backup &amp; Storage  Veeam Backup &amp; Replication  NetApp  QNAP  HPE MSA Automation  PowerShell Scripting  Task Automation  Infrastructure Automation Required Qualifications Education Bachelor's or Master's Degree in Information Technology, Computer Science, Computer Engineering, Network Engineering, or a related field.<br> Experience  5–8 years of experience in Infrastructure and Network Engineering.<br>  Strong L2/L3 troubleshooting experience.<br>  Experience supporting enterprise multi-site environments.<br>  Hands-on experience with Microsoft 365 administration.<br>  Experience managing Azure and OCI environments.<br>  Experience with virtualization, backup, networking, and security technologies.<br> Preferred Certifications Microsoft  Azure Administrator Associate (AZ-104)  Azure Network Engineer Associate (AZ-700)  Microsoft 365 Administrator Expert Networking  CCNA  CCNP Enterprise  Fortinet NSE Certification  Aruba Certified Professional Oracle  OCI Architect Associate  OCI Architect Professional Virtualization &amp; Backup  VMware Certified Professional (VCP)  Veeam Certified Engineer (VMCE) Key Competencies  Strong Infrastructure, Cloud, and Network troubleshooting skills.<br>  Excellent analytical and problem-solving abilities.<br>  Strong communication and documentation skills.<br>  Ability to manage critical incidents under pressure.<br>  Project implementation and leadership experience.<br>  Strong customer service and stakeholder management skills.<br>  Ability to work independently and within cross-functional teams.<br>  Capability to manage multiple projects and priorities simultaneously.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Discover your future at Citi <p>Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.</p><br> Job Overview <p>Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi’s KYC Operations Team. We are looking for experienced talent interested in AML-KYC space. AML is a key risk area for all banks and this role provides lots of learning related to AML guidelines, policies and procedures.</p><br><p>By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.</p><br><p><b>Team/Role Overview</b></p><br><p><span>The Consumer Business AML KYC Operations Analyst is an intermediate-level position, responsible for Anti-Money Laundering (AML) transaction monitoring and KYC (Know Your Client) program at Citi.</span></p><br><p><b>What you’ll do</b></p><br><ul><li><p>Conduct client profile reviews for customer accounts, ensuring all information and supporting documentation comply with applicable local regulations, Citi policies, and KYC standards. Update KYC records and client profiles within required timelines and prior to due dates.</p><br></li><li><p>Perform activities related to transaction monitoring, including preparation and analysis of Management Information System (MIS) reports, and actively participate in quality review discussions and governance forums.</p><br></li><li><p>Support the implementation of technology enhancements, policy updates, and regulatory changes by conducting gap analyses, assessing impacts, and communicating requirements to relevant stakeholders.</p><br></li><li><p>Contribute to process automation initiatives and support the timely implementation of new and revised policies, procedures, and operational controls.</p><br></li><li><p>Maintain and update capacity plans, perform time-and-motion studies, and analyze resource utilization to support workforce planning and operational efficiency initiatives.</p><br></li><li><p>Review, draft, and maintain operational procedures to ensure alignment with current policies, regulatory requirements, and best practices.</p><br></li><li><p>Prepare, validate, and publish daily operational MIS and monthly management reports, ensuring accuracy, timeliness, and meaningful insights for stakeholders.</p><br></li><li><p>Ensure you are meeting quality threshold for all the reviews completed.&nbsp;</p><br></li><li><p>Support continuous improvement initiatives by identifying process gaps, recommending enhancements, and collaborating with stakeholders to improve productivity, quality, and control effectiveness.</p><br></li><li><p>Ensure adherence to Citi's risk and control framework by escalating issues appropriately, maintaining high standards of compliance, and supporting a strong culture of accountability and operational excellence.</p><br></li></ul><p><b>What we’ll need from you</b></p><br><p>Role Qualifications:</p><br><ul><li><p><span>Strong written and oral communication skills - Ability to interact and facilitate across diverse audiences, including Senior Management</span></p><br></li><li><p><span>Ability to support and obtain buy-in from others and lead by example of high performance.</span></p><br></li><li><p><span>Relevant experience with similar responsibilities in a high volume, fast-paced environment and industry systems and platforms</span></p><br></li><li><p><span>Excellent time management skills</span></p><br></li><li><p><span>Strong analytical and problem-solving skills.</span></p><br></li><li><p><span>Basic project participation experience</span></p><br></li></ul><p>​ <span>Knowledge/Experience:</span></p><br><ul><li><p><span>Experience<span>with&nbsp;contributing</span>to a collaborative environment through knowledge sharing and mutual respect.</span></p><br></li><li><p><span>Business experience in the Consumer and Commercial Banking industry and experience within a medium/large financial organization, including knowledge of banking products and different types of transactions and client-facing procedures.</span></p><br></li><li><p><span>Relevant work experience and understanding of global and local AML KYC regulations, associated risks of non-compliance and changing dynamics, and knowledge of KYC processes throughout the client life cycle.</span></p><br></li><li><p><span>Understanding of the inter-dependencies of roles within KYC process and requirements for KYC Record successful completion across relevant client types.</span></p><br></li><li><p><span>Experience with regulatory compliance, AML transaction/risk monitoring tools, and solving AML related issues.</span></p><br></li></ul><p>Skills: <b>​</b></p><br><ul><li><p><span>Proficient Microsoft Office user (i.e., Excel, PowerPoint) and ability to perform moderately complex queries.</span></p><br></li><li><p><span>Excellent communication and presentation skills</span></p><br></li><li><p><span>Strong multitasking skills and attention to detail.</span></p><br></li></ul><p><span>Education:</span></p><br><p><span><span>Bachelor's degree/University degree. AML-KYC related certification would be an advantage.</span></span></p><br><p><b>What we can offer you</b></p><br><p>By joining Citi UAE you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.</p><br><p>Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.&nbsp;</p><br><p><b>Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.</b></p><br><p>#LI-NS10</p><br><p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><b>Job Family Group: </b>Operations - Services<p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><b>Job Family:</b>Business KYC<p><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></p><br><b>Time Type:</b>Full time<p><span><span>------------------------------------------------------</span></span></p><br><b>Most Relevant Skills </b>Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.<p>------------------------------------------------------</p><br><b>Other Relevant Skills </b>For complementary skills, please see above and/or contact the recruiter.<p>------------------------------------------------------</p><br><p><i><span>Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</span></i></p><br><p><i><span>If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </span></i><i>Accessibility at Citi<span>.</span></i><br><i><span>View Citi’s </span>EEO Policy Statement<span> and the </span>Know Your Rights<span> poster.</span></i></p><br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br></span><p><span>We are seeking a dedicated Manager for Servicing and Transacting based in Dubai, focused on delivering exceptional client servicing specifically for UAE Nationals. This role merges operational management, compliance oversight, and client-focused process enhancement to support the ongoing growth and transformation of our retail banking operations.</span></p><br><br><p><span><strong>Operational Excellence and Governance</strong></span></p><br><br><ul><li><span>Lead compliance efforts ensuring all operational practices within the unit adhere strictly to the Bank's risk, security, and compliance standards. Deliver clear training and guidelines to reinforce operational integrity and mitigate risks effectively.</span></li><li><span>Collaborate closely with the Retail Products team to support the successful implementation and ongoing management of new product rollouts and special projects. Set and monitor Service Level Agreements (SLAs), Turnaround Times (TATs), productivity, and accuracy, ensuring optimal customer experience.</span></li><li><span>Drive process review and system enhancements by working directly with stakeholders and users, aiming to streamline workflows and increase operational efficiency.</span></li><li><span>Implement and maintain unit policies and procedures aligned with Group standards, fostering a culture of consistency and accountability.</span></li><li><span>Champion quality service delivery to affluent and retail clients ensuring experiences exceed expectations and meet predefined service standards.</span></li><li><span>Promote a continuous improvement mindset by reviewing controls, processes, and systems to enhance quality, cut costs, and reduce inefficiencies.</span></li><li><span>Engage with diverse internal stakeholders across business functions to build synergies, drive strategic alignment, and streamline operational objectives with the bank's broader mission.</span></li></ul><p><span>This role requires a proactive leader skilled in operational governance and customer service excellence, committed to supporting UAE Nationals and advancing the banks’ objectives through strategic collaboration and innovation.</span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>Key Responsibilities:</strong></span></p><br><br><ul><li><span>Partner with Process Governance &amp; Control, Business Risk Management, and other key stakeholders to assure robust, updated process documentation and controls are meticulously implemented across local and GBS operations.</span></li><li><span>Lead migration initiatives to transfer select activities to GBS centres, leveraging regional capabilities for enhanced cost-efficiency, service quality, and risk mitigation.</span></li><li><span>Coordinate comprehensive Business Continuity Planning (BCP), Disaster Recovery (DR), and Business Impact Analysis (BIA) strategies to ensure operational resilience and preparedness.</span></li><li><span>Regularly review vendor operations to ensure full compliance and alignment with the Group’s vendor management policies and frameworks.</span></li><li><span>Drive efficiency initiatives by standardising operations while rigorously managing costs and investments to sustain a high-performing and financially disciplined business environment.</span></li><li><span>Prioritise and oversee operational issues with focus on controlled rollout of new products and platforms that align with the Bank’s architectural standards to enhance client servicing experiences.</span></li><li><span>Implement technological and architectural improvements to reduce dependencies that hinder client service delivery, enabling smoother end-to-end servicing and transacting journeys.</span></li><li><span>Utilise advanced data analytics, including predictive modelling and AI tools, to gain insights and continuously elevate service standards and operational effectiveness.</span></li></ul><br> <br><p><span>Location: Dubai, United Arab Emirates</span></p><br><br> <br><p><span>Employment Type: Full-Time, Office-Based</span></p><br><br><b>Our Ideal Candidate</b> <br><p><span><strong>Our Ideal Candidate</strong></span></p><br><br><ul><li><span>Proven operational experience within a complex financial services environment, preferably with a strong background in wealth and retail banking servicing.</span></li><li><span>Proficiency in data analytics tools and techniques to derive actionable insights that drive operational improvements and client satisfaction.</span></li><li><span>Exceptional communication skills, able to engage with diverse teams and senior stakeholders effectively and persuasively.</span></li><li><span>Demonstrates strong collaboration capabilities, fostering teamwork and partnerships across multi-functional teams to achieve common goals.</span></li><li><span>Culturally aware with understanding of the UAE market dynamics and UAE Nationals’ needs, contributing to a tailored and inclusive banking service.</span></li><li><span>Strong problem-solving skills with a keen eye for process optimisations and risk reduction strategies.</span></li></ul><br><b>About Standard Chartered</b> <br><p><span>Standard Chartered is a leading international bank with a rich heritage spanning more than 170 years. We combine global reach with a deep understanding of local markets, making us uniquely positioned to drive commerce and prosperity across emerging and developed economies. Our commitment to innovation, integrity, and inclusion shapes everything we do.</span></p><br><br><p><span>We value diverse perspectives, and foster an inclusive culture where every individual is empowered to grow and contribute meaningfully. Our purpose—to drive commerce and prosperity through our unique diversity—is reflected in how we support our clients, colleagues, and communities. We pride ourselves on living and promoting our valued behaviours, which include doing the right thing, challenging the status quo, continually striving for excellence, and collaborating across boundaries.</span></p><br><br><p><span>Joining Standard Chartered means being part of an organisation that not only seeks financial success but also strives to make a positive social impact and promote sustainable development globally.</span></p><br><br><b>What we offer</b> <br><p><span>In alignment with our Fair Pay Charter, we provide a comprehensive and competitive remuneration package supporting your overall wellbeing and career progression.</span></p><br><br><ul><li><span>Robust retirement savings plans, alongside medical and life insurance options, with flexibility to tailor benefits based on individual needs.</span></li><li><span>Generous paid time off policies including annual leave, parental leave (up to 20 weeks maternity), sabbaticals, and volunteering leave to maintain a healthy work-life balance.</span></li><li><span>Flexible working arrangements enabling balance between office and home-based work, designed to foster productivity and wellbeing.</span></li><li><span>Access to a variety of wellbeing programs such as dedicated mental health support platforms, resilience training, and global Employee Assistance Programs.</span></li><li><span>A vibrant learning culture with continuous opportunities to upskill and reskill through digital, virtual, and classroom-based trainings.</span></li><li><span>A truly inclusive workplace that embraces diversity, enabling everyone to thrive and reach their full potential.</span></li></ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

Who We Are Is What We Do.<br><br>Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.<br><br>Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.<br><br>Why should you be part of our success story?<br><br>As the fastest-growing Software as a Service (Saa S) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.<br><br>Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.<br><br>Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.<br><br>NOTE: This role is fully remote and open to all countries within the EMEA timezone.<br><br>About The Team<br><br>The Payroll Product Activation team owns the product strategy for how customers transition their entity, contract, and payroll infrastructure onto Deel. We solve the problem of compressing what has traditionally been a months-long, manual process into something that scales intelligently across thousands of customers with wildly different setups.<br><br>Our customers range from startups launching their first payroll runs to global enterprises managing multiple legal entities and compliance requirements across dozens of jurisdictions. The team is rebuilding core infrastructure with AI-first principles, enabling our systems to take autonomous action on setup workflows. You'll collaborate with strong technical leadership and operate in an environment where speed and judgment compound rapidly.<br><br>Team Mission<br><br>Empower customers to move onto Deel's platform with speed and confidence while maintaining the precision and compliance rigor that payroll demands across diverse organizational structures.<br><br>Summary<br><br>As a Senior Product Manager II, you will own the product strategy, roadmap, and execution for payroll onboarding automation. You'll work cross-functionally with engineering, design, compliance, and go-to-market partners to deliver automation that scales intelligently across thousands of customer variations. You'll balance strategic vision with pragmatic execution in a high-velocity environment where roadmaps shift quickly and your product decisions directly impact how fast customers can go live.<br><br>Responsibilities<br><br>Build and own a clear product vision and strategy for your area; communicate that vision upward, laterally, and into the execution team with conviction Drive the full product development lifecycle, from problem definition through design, engineering collaboration, launch, and measurement, with a bias toward shipping impact quickly Own the automation strategy: define what scalable automation actually means in a space where every customer's setup is different; measure progress in ways that reflect real customer impact Collaborate with engineering leadership and technical teams to navigate complex trade-offs between handling customer variation, maintaining compliance, and moving fast; push back on estimates and own product-engineering decisions Work cross-functionally across entity setup, contract setup, and infrastructure teams to align on shared requirements and surface where one domain's decisions cascade into another's complexity Synthesize customer escalations and edge cases to identify patterns; use those patterns to inform which automations unlock the most value and which problems need configuration-driven solutions Manage in ambiguity and high-velocity contexts: make decisions with incomplete information, communicate uncertainty clearly, and course-correct quickly as you learn Partner with go-to-market and customer success teams to understand customer needs, gather feedback, and ensure product-market fit during a significant platform rebuild<br><br>Qualifications<br><br>Minimum 5+ years of product management experience in fast-paced, high-complexity environments (scaleup, fintech, regulated industries, or infrastructure-heavy products strongly preferred) Proven experience shipping in regulated or high-stakes domains where precision, compliance, and multi-stakeholder accountability are core to the work Strong systems and process thinking, comfortable with problems that have interconnected parts, multiple stakeholders, and ambiguous solutions Pragmatic mindset: able to identify which problems need perfect solutions and which need "good enough" solutions; comfortable making trade-offs with conviction Independent and autonomous leader, thrive owning strategy and execution in less-structured environments; comfortable escalating decisions but not waiting for perfect information Technical credibility: understand engineering constraints, collaborate effectively with technical leaders, and own product-engineering trade-offs (coding not required) Comfort with velocity and ambiguity, energized by high-speed environments where priorities shift and you're expected to move fast while staying rigorous<br><br>Total Rewards<br><br>Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.<br><br>Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission. Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market-aligned conversion. Final pay is based on objective, job-related criteria including experience, skills, and location. We don't ask about salary history. Offers are based on the role and what you bring to it.<br><br>Some things you'll enjoy<br><br>Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional WeWork access<br><br>At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.<br><br>Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.<br><br>Deel welcomes persons with disabilities to apply to any of our open roles. We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs. If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email (recruiting@deel.com) and a team member will be in touch to ensure your equal participation.<br><br>As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.<br><br>This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Recruitment Privacy Policy.<br><br>For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Marketing based in United Arab Emirates.<br><br>This is a senior, commercially minded marketing leadership role focused on turning brand awareness into measurable revenue and scalable growth. You will own the full marketing strategy across acquisition, conversion, retention, lifecycle, brand, content, and community. As a player-coach, you will lead the Marketing team while staying close to performance data, creative execution, and optimization. You will work closely with senior leadership and cross-functional teams to support growth and expansion into new markets. The role combines strategic ownership with hands-on execution in a fast-moving, high-growth environment. You will also build the systems, playbooks, and processes needed to scale marketing efficiently across multiple locations. This is an opportunity for a bold, data-driven leader who knows how to build a memorable brand while delivering strong commercial results.<br><br>Accountabilities<br><br>Own and evolve the overall marketing strategy across growth, lifecycle, brand, content, and community, translating company growth and revenue objectives into clear priorities, budgets, KPIs, and measurable outcomes. Lead marketing analytics and reporting, maintaining clear visibility into channel performance, customer behavior, acquisition, conversion, retention, and lifetime value. Develop a deep understanding of target customers and use behavioral insights to improve the full customer journey from discovery through purchase, repeat visits, and advocacy. Own profitable customer acquisition and ticket sales across markets, overseeing paid media, SEO, and other growth channels while driving continuous testing and optimization of CAC, ROAS, conversion, and LTV. Oversee e-commerce and digital conversion performance, including landing pages, offers, booking journeys, mobile experiences, and checkout. Build repeatable marketing playbooks for launching and scaling new locations, working closely with Operations to align marketing investment with ticket inventory, seasonality, and market performance. Identify and test new channels, audiences, offers, partnerships, and creative concepts to unlock additional growth opportunities. Own retention and loyalty initiatives across email, SMS, memberships, referrals, reactivation, and other lifecycle programs designed to increase repeat visits, frequency, and customer lifetime value. Use segmentation and customer insights to create relevant, personalized communications and partner with Customer Experience to translate feedback into improvements. Protect and evolve the brand as the business expands, leading content, social, creator, influencer, PR, community, and local activation strategies. Develop campaigns and experiences that generate genuine participation, conversation, sharing, and advocacy across markets. Lead, coach, and develop the Marketing team while maintaining hands-on involvement in execution and performance optimization. Manage agencies, freelancers, and external partners, setting clear expectations and holding them accountable for measurable results. Establish the right balance of internal and external capabilities as the marketing function scales. Build efficient systems, reporting structures, processes, and playbooks that allow Marketing to support significantly more locations without proportional headcount growth. Recruit and develop high-performing marketing talent and establish strong collaboration across Marketing, Operations, Sales, Customer Experience, Technology, and Expansion. Balance long-term brand building with the immediate commercial priorities of a rapidly growing business.<br><br>Requirements<br><br>8+ years of progressive marketing experience, including experience leading, coaching, and developing a marketing team. Proven experience in a consumer-facing, multi-location, DTC, e-commerce, wellness, hospitality, or experience-led business. Strong commercial understanding of the complete customer funnel, including acquisition, conversion, retention, lifecycle marketing, and customer lifetime value. Significant e-commerce experience, including digital conversion, landing pages, offers, booking or checkout flows, and the journey from acquisition to purchase. Broad expertise across performance marketing, lifecycle/CRM, brand, content, social, and organic growth. Experience launching, scaling, or optimizing multiple markets, locations, or regions. Strong understanding of digital customer journeys and conversion rate optimization. Experience managing meaningful marketing budgets and making investment decisions based on performance and commercial return. Significant experience managing external agencies and partners, with the ability to establish clear targets and hold them accountable for results. Proven people leadership skills and a track record of building and developing high-performing teams. Strong analytical and commercial instincts, with confidence working directly with CAC, ROAS, conversion, retention, and LTV metrics. Strong brand and creative judgment, with an understanding of how brand-building and performance marketing can reinforce one another. Highly organized and execution-focused, with strong project management skills and the ability to prioritize multiple workstreams while maintaining accountability. Comfortable moving between high-level strategy and hands-on execution, including stepping into the details when performance needs improvement. Adaptable, ambitious, and comfortable taking calculated risks in a fast-paced, high-growth environment. Strong communication and collaboration skills, with the ability to influence senior stakeholders and work effectively across multiple functions. A values-driven mindset aligned with creating happiness, caring deeply, adapting quickly, showing up consistently, and continually raising the bar.<br><br>Benefits<br><br>Target total cash compensation of $132K–$174K CAD. Base salary of $110K–$145K CAD. Annual performance bonus of up to 20%. Equity participation available for the right candidate. Remote work flexibility around the world. Flexible working hours between 8:00 AM and 7:00 PM.15 paid vacation days per year.3 paid wellbeing days per year. Annual team retreat. Opportunity to work in an environment centered around puppies and wellbeing. Unlimited complimentary classes for you, family, and friends. Access to networking opportunities and unique invite-only events. Opportunity to work with major global companies, brands, and high-profile clients. Significant opportunities for career growth and progression within a fast-growing startup.<br><br>How Jobgether Works<br><br>We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.<br><br>We appreciate your interest and wish you the best!<br><br> Why Apply Through Jobgether?<br><br>Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.<br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p> <p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p> <p>Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.</p> <p>Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p> <h4>What you'll be doing</h4> <p>As the Senior Finance Manager – Joint Ventures (Fashion & Jewelry), you will act as the strategic finance partner for a portfolio of leading international luxury brands across the Middle East, including Fendi, Givenchy, Louis Vuitton, Celine, Loewe, Repossi, De Beers, Max Mara, Zimmermann, Christian Louboutin, Marni, Jil Sander, Kenzo, and Maison Margiela.</p> <p>You will work closely with Executive Management, Brand Partners, and Joint Venture leadership teams to drive profitable growth, support strategic investments, enhance shareholder value, and provide financial leadership across the full business lifecycle.</p> <p>The role combines business partnering, corporate finance, FP&A, governance, business development, and executive-level stakeholder management, requiring both strong analytical capabilities and commercial acumen.</p> <h4>Key responsibilities:</h4> <ul> <li><strong>Strategic business partnering</strong><br> Serve as the primary finance partner for the Fashion & Jewelry Joint Venture portfolio.<br> Partner with Joint Venture Finance Teams, and Chalhoub Executive Management to support strategic decision-making.<br> Challenge business assumptions and provide independent, data-driven recommendations.<br> Drive value creation initiatives focused on profitability, cash generation, and return on investment.<br> Support negotiations with international luxury brand partners on strategic and financial matters.</li> <li><strong>Financial planning & performance management</strong><br> Lead the annual budget, rolling forecast, and long-term planning processes.<br> Monitor financial performance against budget, forecast and prior year, identifying risks and opportunities.<br> Perform detailed variance analysis and translate financial results into actionable business insights.<br> Drive initiatives to improve revenue growth, profitability, cash flow and working capital.</li> <li><strong>Corporate finance & financial modelling</strong><br> Build robust financial models to support:<br> New Joint Venture opportunities<br> Business development projects<br> Store investment decisions<br> Valuation exercises<br> M&A and shareholder transactions<br> Develop integrated financial models including:<br> Profit & Loss<br> Balance Sheet<br> Cash Flow<br> Enterprise Value<br> IRR, NPV and Payback analysis<br> Evaluate investment opportunities and prepare financial recommendations for Executive Management.</li> <li><strong>Governance & executive reporting</strong><br> Prepare high-quality financial presentations for senior leadership and shareholders.<br> Present financial analyses and strategic recommendations to senior executives.<br> Ensure consistency, accuracy and transparency of financial reporting across the portfolio.<br> Support Joint Venture governance, shareholder reporting and Board decision-making processes.</li> <li><strong>Financial systems & process improvement</strong><br> Continuously improve financial reporting processes, planning tools and analytical capabilities.<br> Drive automation and process efficiencies across finance activities.<br> Ensure strong financial controls and high standards of data integrity.<br> Collaborate with cross-functional teams to enhance operational effectiveness.</li> </ul> <h4>What you'll need to succeed</h4> <ul> <li>You hold a Bachelor's degree in Finance, Accounting, Economics or a related discipline.</li> <li>You preferably hold an MBA and/or professional qualification (CPA, ACCA, CFA or CMA).</li> <li>You possess a minimum of 10 years of progressive finance experience, including significant exposure to FP&A, business partnering or corporate finance.</li> <li>You preferably have experience within luxury retail, retail, FMCG or consumer goods.</li> <li>You preferably have previous exposure to Joint Ventures, multinational organizations or matrix environments.</li> <li>You are adept in financial planning, budgeting and forecasting.</li> <li>You possess advanced financial modelling and valuation skills.</li> <li>You have a solid understanding of IFRS and financial reporting.</li> <li>You possess strong analytical and problem-solving capabilities.</li> <li>You have advanced Excel and PowerPoint skills; experience with ERP and BI tools is an advantage.</li> <li>You possess excellent communication and presentation skills and the ability to influence senior stakeholders through credible financial insights.</li> <li>You have a commercial mindset with a strong focus on value creation.</li> <li>You are a strategic thinker capable of balancing long-term vision with operational execution.</li> <li>You have excellent stakeholder management and relationship-building skills.</li> <li>You have the ability to manage multiple priorities in a fast-paced, international environment.</li> <li>You possess a high level of ownership, integrity and attention to detail.</li> </ul> <h4>What makes this role unique</h4> <ul> <li>Strategic exposure to some of the world's leading luxury brands.</li> <li>Regular interaction with C-suite executives, Boards of Directors and international shareholders.</li> <li>Opportunity to work across business partnering, corporate finance, business development, governance and strategic projects.</li> <li>Significant visibility within the Group and direct contribution to key investment and partnership decisions.</li> </ul> <h4>What we can offer you</h4> <p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p> <p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p> <h4>Using GenAI in your application process</h4> <p>To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p> <h4>We invite all applicants to apply</h4> <p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p> <p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Discover your future at Citi <p>Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.</p><br> Job Overview <p>Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi’s KYC Operations Team. We are looking for experienced talent interested in AML-KYC space. AML is a key risk area for all banks and this role provides lots of learning related to AML guidelines, policies and procedures.</p><br><p>By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.</p><br><p><b>Team/Role Overview</b></p><br><p><span>The Consumer Business AML KYC Operations Senior Analyst is an intermediate-level position, responsible for Anti-Money Laundering (AML) transaction monitoring and KYC (Know Your Client) program at Citi.</span></p><br><p><b>What you’ll do</b></p><br><ul><li><p>Review and approve client profile reviews completed by Makers, ensuring all customer information, supporting documentation, and KYC records comply with applicable local regulations, Citi policies, and KYC standards before case closure.</p><br></li><li><p>Perform quality oversight of transaction monitoring activities, review MIS outputs for accuracy and completeness, and contribute to quality governance discussions to drive consistent application of standards.</p><br></li><li><p>Validate and challenge the implementation of technology enhancements, policy updates, and regulatory changes by reviewing gap analyses, impact assessments, and stakeholder communications to ensure effective execution.</p><br></li><li><p>Review and provide oversight on process automation initiatives and the implementation of new or revised policies, procedures, and controls, ensuring adherence to governance requirements and operational readiness.</p><br></li><li><p>Conduct independent post-execution quality reviews, data profiling assessments, remediation validations, and control effectiveness reviews to identify risks, ensure compliance, and drive sustainable corrective actions.</p><br></li><li><p>Review capacity planning metrics, time-and-motion study outputs, and resource utilization analyses to ensure appropriate workload management and operational efficiency.</p><br></li><li><p>Review and approve procedural documentation and updates, ensuring alignment with current regulatory requirements, Citi policies, and operational best practices.</p><br></li><li><p>Validate and approve daily operational MIS and monthly management reports, ensuring accuracy, completeness, data integrity, and timely delivery to stakeholders.</p><br></li><li><p>Identify quality, control, and process gaps through ongoing reviews and provide recommendations to enhance productivity, strengthen controls, and improve operational effectiveness.</p><br></li><li><p>Act as a Subject Matter Expert (SME) and provide guidance, coaching, and constructive feedback to Makers and stakeholders on KYC requirements, quality expectations, and regulatory obligations.</p><br></li><li><p>Ensure adherence to Citi's risk and control framework by appropriately escalating issues, validating corrective actions, maintaining strong compliance standards, and promoting accountability across the team.</p><br></li><li><p>Exercise independent judgment when reviewing complex cases, ensuring risks are appropriately assessed, documented, and escalated in accordance with Citi policies and regulatory requirements.</p><br></li></ul><p><b>What we’ll need from you</b></p><br><p>Role Qualifications:</p><br><ul><li><p>Strong written and oral communication skills - Ability to interact and facilitate across diverse audiences, including Senior Management</p><br></li><li><p>Ability to support and obtain buy-in from others and lead by example of high performance.</p><br></li><li><p>Relevant experience with similar responsibilities in a high volume, fast-paced environment and industry systems and platforms</p><br></li><li><p>Excellent time management skills</p><br></li><li><p>Strong analytical and problem-solving skills.</p><br></li><li><p>Basic project participation experience</p><br></li></ul><p><span>Knowledge/Experience:</span></p><br><ul><li><p>Experience<span>with&nbsp;contributing</span>to a collaborative environment through knowledge sharing and mutual respect.</p><br></li><li><p>Business experience in the Consumer and Commercial Banking industry and experience within a medium/large financial organization, including knowledge of banking products and different types of transactions and client-facing procedures.</p><br></li><li><p>Relevant work experience and understanding of global and local AML KYC regulations, associated risks of non-compliance and changing dynamics, and knowledge of KYC processes throughout the client life cycle.</p><br></li><li><p>Understanding of the inter-dependencies of roles within KYC process and requirements for KYC Record successful completion across relevant client types.</p><br></li><li><p>Experience with regulatory compliance, AML transaction/risk monitoring tools, and solving AML related issues.</p><br></li></ul><p>Skills:</p><br><ul><li><p>Proficient Microsoft Office user (i.e., Excel, PowerPoint) and ability to perform moderately complex queries.</p><br></li><li><p>Excellent communication and presentation skills</p><br></li><li><p>Strong multitasking skills and attention to detail.</p><br></li></ul><p>Education:</p><br><ul><li><p>Bachelor's degree/University degree. AML-KYC related certification would be an advantage.</p><br></li></ul><p><b>What we can offer you</b></p><br><p>By joining Citi UAE you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.</p><br><p>Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.&nbsp;</p><br><p><b>Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.</b></p><br><p>#LI-NS10</p><br><p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><b>Job Family Group: </b>Operations - Services<p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><b>Job Family:</b>Business KYC<p><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></p><br><b>Time Type:</b>Full time<p><span><span>------------------------------------------------------</span></span></p><br><b>Most Relevant Skills </b>Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.<p>------------------------------------------------------</p><br><b>Other Relevant Skills </b>For complementary skills, please see above and/or contact the recruiter.<p>------------------------------------------------------</p><br><p><i><span>Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</span></i></p><br><p><i><span>If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </span></i><i>Accessibility at Citi<span>.</span></i><br><i><span>View Citi’s </span>EEO Policy Statement<span> and the </span>Know Your Rights<span> poster.</span></i></p><br> <br> </div>

Who We Are Is What We Do.<br><br>Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.<br><br>Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.<br><br>Why should you be part of our success story?<br><br>As the fastest-growing Software as a Service (Saa S) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.<br><br>Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.<br><br>Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.<br><br>About The Role<br><br>You are the ultimate problem-solver at the heart of our Payroll teams. Sitting at the intersection of product, engineering, operations, and Go-To-Market (GTM), you own the end-to-end operational lifecycle across 10+ product teams.<br><br>This is an owner role that demands resourcefulness, the ability to juggle competing demands, and the discipline to know the difference between moving paperwork and actually solving problems. You will take total accountability for complex challenges, driving them from initial friction to final resolution. Operating autonomously across global time zones, you are the crucial connective tissue that ensures what our customers need is exactly what our engineers build.<br><br>If you thrive in high-velocity environments, love distilling chaos into clarity, and have a relentless bias for action, this is the role for you.<br><br>What You'll Do<br><br>Own the product signal end-to-end: Transform raw feedback and friction from operations and customers into clear, prioritized, and actionable insights for Product Managers. You uncover what truly matters, validate the "why," and drive the prioritization of impactful solutions. Orchestrate global execution: You are the critical connector between distributed Product, Engineering, and GTM teams. When PMs and engineers are in different time zones, you step in to scope work, answer questions, unblock decisions, and maintain momentum. You also ensure GTM teams are fully equipped to launch, sell, and support what ships. Be the ultimate problem-solver: When a process breaks or a product stalls, you don't just hand it off and disappear. You dig deep to uncover the root cause - whether it’s a product gap, a documentation issue, or a systemic limitation - and you own the solution from discovery to implementation. Navigate and simplify complexity: You will manage competing demands coming from all directions. You excel at taking that volume, structuring the details, prioritizing ruthlessly, and taking decisive action. You don't wait for permission to move; you make informed calls and drive progress.<br><br>What We're Looking For<br><br>4+ years of experience in fast-paced, high-scale environments (Series A/B/C startups or equivalent-pace tech organizations), with a proven track record of moving quickly and juggling competing priorities. End-to-end ownership mentality: You have successfully operated in the space between product and ops. You can translate the distinct languages and priorities of different teams, and you know how to separate true product signals from operational noise. Relentless resourcefulness: When you hit a roadblock, you find a way around it. You are highly comfortable context-switching between a customer escalation, an engineering sync, and deep-dive data analysis. Autonomous decision-making: You are a natural problem-solver who can dig into complex issues, form a strong point of view, and make the right calls. You know exactly what is yours to decide and what requires escalation. Data-driven approach: You possess a strong analytical foundation. You can pull your own data, extract meaningful insights, and use them to drive product enhancements and prioritization. You are highly comfortable with spreadsheets, dashboards, and core operational analytics. Precision communication: You write and speak with clarity and impact. You easily adapt your communication style depending on whether you are talking to engineers, PMs, customers, or leadership. Sharp product sense: You deeply understand how software is built and shipped. While you don't need to be a PM, you understand what is technically possible, how to accurately answer scoping questions, and how to spot when an initiative is off-track.<br><br>Total Rewards<br><br>Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.<br><br>Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission. Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market-aligned conversion. Final pay is based on objective, job-related criteria including experience, skills, and location. We don't ask about salary history. Offers are based on the role and what you bring to it.<br><br>Some things you'll enjoy<br><br>Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional WeWork access<br><br>At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.<br><br>Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.<br><br>Deel welcomes persons with disabilities to apply to any of our open roles. We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs. If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email (recruiting@deel.com) and a team member will be in touch to ensure your equal participation.<br><br>As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.<br><br>This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Recruitment Privacy Policy.<br><br>For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT

Who We Are Is What We Do.<br><br>Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.<br><br>Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.<br><br>Why should you be part of our success story?<br><br>As the fastest-growing Software as a Service (Saa S) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.<br><br>Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.<br><br>Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.<br><br>About The Role<br><br>You are the ultimate problem-solver at the heart of our Payroll teams. Sitting at the intersection of product, engineering, operations, and Go-To-Market (GTM), you own the end-to-end operational lifecycle across some of our most critical product teams<br><br>This is an owner role that demands resourcefulness, the ability to juggle competing demands, and the discipline to know the difference between moving paperwork and actually solving problems. You will take total accountability for complex challenges, driving them from initial friction to final resolution. Operating autonomously across global time zones, you are the crucial connective tissue that ensures what our customers need is exactly what our engineers build.<br><br>If you thrive in high-velocity environments, love distilling chaos into clarity, and have a relentless bias for action, this is the role for you.<br><br>What You'll Do<br><br>Own the product signal end-to-end: Transform raw feedback and friction from operations and customers into clear, prioritized, and actionable insights for Product Managers. You uncover what truly matters, validate the "why," and drive the prioritization of impactful solutions. Orchestrate global execution: You are the critical connector between distributed Product, Engineering, and GTM teams. When PMs and engineers are in different time zones, you step in to scope work, answer questions, unblock decisions, and maintain momentum. You also ensure GTM teams are fully equipped to launch, sell, and support what ships. Be the ultimate problem-solver: When a process breaks or a product stalls, you don't just hand it off and disappear. You dig deep to uncover the root cause - whether it’s a product gap, a documentation issue, or a systemic limitation - and you own the solution from discovery to implementation. Navigate and simplify complexity: You will manage competing demands coming from all directions. You excel at taking that volume, structuring the details, prioritizing ruthlessly, and taking decisive action. You don't wait for permission to move; you make informed calls and drive progress.<br><br>What We're Looking For<br><br>4+ years of experience in fast-paced, high-scale environments (Series A/B/C startups or equivalent-pace tech organizations), with a proven track record of moving quickly and juggling competing priorities. End-to-end ownership mentality: You have successfully operated in the space between product and ops. You can translate the distinct languages and priorities of different teams, and you know how to separate true product signals from operational noise. Relentless resourcefulness: When you hit a roadblock, you find a way around it. You are highly comfortable context-switching between a customer escalation, an engineering sync, and deep-dive data analysis. Autonomous decision-making: You are a natural problem-solver who can dig into complex issues, form a strong point of view, and make the right calls. You know exactly what is yours to decide and what requires escalation. Data-driven approach: You possess a strong analytical foundation. You can pull your own data, extract meaningful insights, and use them to drive product enhancements and prioritization. You are highly comfortable with spreadsheets, dashboards, and core operational analytics. Precision communication: You write and speak with clarity and impact. You easily adapt your communication style depending on whether you are talking to engineers, PMs, customers, or leadership. Sharp product sense: You deeply understand how software is built and shipped. While you don't need to be a PM, you understand what is technically possible, how to accurately answer scoping questions, and how to spot when an initiative is off-track.<br><br>Total Rewards<br><br>Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.<br><br>Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission. Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market-aligned conversion. Final pay is based on objective, job-related criteria including experience, skills, and location. We don't ask about salary history. Offers are based on the role and what you bring to it.<br><br>Some things you'll enjoy<br><br>Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional WeWork access<br><br>At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.<br><br>Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.<br><br>Deel welcomes persons with disabilities to apply to any of our open roles. We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs. If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email (recruiting@deel.com) and a team member will be in touch to ensure your equal participation.<br><br>As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.<br><br>This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Recruitment Privacy Policy.<br><br>For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT

Who We Are Is What We Do.<br><br>Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.<br><br>Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.<br><br>Why should you be part of our success story?<br><br>As the fastest-growing Software as a Service (Saa S) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.<br><br>Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.<br><br>Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.<br><br>What You'll Own<br><br>Production Operations<br><br>Monitor, triage, and resolve production incidents involving SQL Server performance, deadlocks, blocking, and index contention across Azure SQL Hyper Scale instances. Own the alerting stack (Zabbix), including threshold tuning, tag/host hygiene, and reducing alert noise without creating blind spots. Execute production data corrections using structured procedures (pre-check, execute, post-check, commit/rollback). Manage Azure SQL compute allocation across regions. Evaluate and implement compute isolation where traffic patterns justify it.<br><br>Performance Engineering<br><br>Read and interpret SQL Server execution plans end-to-end. Identify the costliest operator and trace it back to its root cause. Apply tactical fixes (plan hints, index adds, stats updates) that buy time, then design structural fixes tracked as debt. Index design: composite key order, include columns, covering vs. partial, online builds. <br><br>Schema Development & Release Safety<br><br>Review all database PRs against the team's checklist Own the schema deprecation pipeline: [deprecated] schema promotion, Drop Scheduled Date extended property, 30-day scream test before any DROP.<br><br>Knowledge & Documentation<br><br>Document database object intent using Extended Properties (MS_Description), not just external wikis. Write clear, reproducible runbooks for every non-trivial SOP. Contribute to and occasionally lead internal database development sessions. The team has a formal curriculum; you're expected to teach, not just execute.<br><br>What We're Looking For<br><br>Must-have<br><br>5+ years hands-on as a production SQL Server DBA, with at least 2 years on Azure SQL. Expert-level T-SQL: window functions, CTEs, dynamic SQL (sp_executesql), OUTER APPLY, correlated subquery identification, temp table vs table variable trade-offs. Execution plan fluency: you can identify a Key Lookup, recognize a Parallel Nested Loop that should be a Hash Join, and explain why the optimizer made the wrong choice. Index design beyond "create an index and see if it speeds things up." You understand included columns, fill factor, fragmentation costs, and when NOT to add an index. Experience with multi-tenant, multi-country production databases where a bad migration can affect thousands of companies simultaneously. Disciplined about prod changes. You don't run anything in production without a rollback plan, a pre-check, and a post-check. Able to work autonomously: you don't wait to be told there's a problem. You monitor, you notice patterns, and you raise them.<br><br>Strong preference<br><br>Azure SQL Hyper Scale or Managed Instance experience. Azure Data Factory familiarity (pipelines, triggers, monitoring). Experience with payroll, HR, or financial data systems - not required, but you'll learn this domain faster if you have it. Zabbix or equivalent monitoring platform administration. Schema migration experience on a database with 500+ tables and active development traffic. Exposure to soft-delete patterns, audit triggers, and data retention compliance.<br><br>Nice to have<br><br>Power Shell scripting for DBA automation (index maintenance, health checks, access provisioning). Experience reviewing ORM-generated queries and translating developer intent into an efficient SQL shape.<br><br>Total Rewards<br><br>Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.<br><br>Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission. Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market-aligned conversion. Final pay is based on objective, job-related criteria including experience, skills, and location. We don't ask about salary history. Offers are based on the role and what you bring to it.<br><br>Some things you'll enjoy<br><br>Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional WeWork access<br><br>At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.<br><br>Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.<br><br>Deel welcomes persons with disabilities to apply to any of our open roles. We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs. If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email (recruiting@deel.com) and a team member will be in touch to ensure your equal participation.<br><br>As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.<br><br>This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Recruitment Privacy Policy.<br><br>For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT

Who We Are Is What We Do.<br><br>Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.<br><br>Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.<br><br>Why should you be part of our success story?<br><br>As the fastest-growing Software as a Service (Saa S) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.<br><br>Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.<br><br>Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.<br><br>Deel is the global leader in workforce solutions, enabling companies to hire, pay, and manage talent anywhere in the world. Our platform powers global teams across 150+ countries, helping organizations scale faster while navigating the complexities of compliance, payroll, and workforce management.<br><br>As Deel continues to scale rapidly, Employer of Record (EOR) has become the largest and most foundational business within the company, representing roughly one-third of our total revenue and serving as the engine behind Deel’s global expansion platform.<br><br>We are seeking a General Manager to lead the EOR business end-to-end. This leader will own the strategy, growth trajectory, and operational excellence of our largest business unit, ensuring it continues to scale globally while expanding into new verticals and industries.<br><br>The Opportunity<br><br>EOR sits at the center of Deel’s mission: enabling companies to build global teams without friction. The business is already operating at a significant scale and continues to grow rapidly. This role will own the EOR P&L and growth strategy, with a mandate to accelerate expansion while evolving the product and operational model to support increasingly complex global use cases.<br><br>A key focus will be verticalizing the people offering, tailoring EOR solutions for industries with unique regulatory, operational, and workforce requirements—such as shipping, mining, entertainment, and other complex global sectors.<br><br>The General Manager will work cross-functionally across product, engineering, legal, operations, finance, and go-to-market teams to drive growth, product innovation, and operational scalability.<br><br>This is a hands-on leadership role for a business builder who can operate at both the strategic and operational levels—setting direction while rolling up their sleeves to drive execution.<br><br>What You’ll Do<br><br>Own the EOR business end-to-end with full P&L, growth strategy, and global operating performance. Accelerate growth, define and execute the roadmap to expand market leadership. Drive verticalization, build industry-specific EOR solutions (e.g., shipping, mining, entertainment). Scale operations, oversee global compliance, onboarding, payroll, and lifecycle; build for efficiency and scale. Lead cross-functional execution. align Product, Engineering, GTM, Finance, and Legal around clear priorities. Evolve the product toward a more scalable, tech-enabled platform (automation, APIs, CX). Operate with data to prioritize investments and improve performance. Act as the face of EORinternally and externally with key stakeholders.<br><br>What We’re Looking For<br><br>15+ years experience in GM, operations, or workforce platforms. Proven track record owning and scaling large P&L businesses in high-growth environments. Experience in global, regulated, and operationally complex businesses. Ability to lead large, matrixed organizations and influence without authority. Strategic + hands-on operator with strong execution rigor. Excellent problem-solving, prioritization, and decision-making skills. Strong product and operational judgment. Executive presence with C-suite credibility.<br><br>Nice to Have<br><br>Background in HR tech, payroll, or workforce infrastructure. Experience scaling global, regulated platforms or services businesses. Track record of expanding into new verticals. Exposure to global compliance and employment frameworks.<br><br>Full-time employees in the United States receive a variety of benefits while employed at Deel.<br><br>Health Insurance Effective from Day 1 (Medical, Dental, & Vision)401k Retirement Plan Disability Insurance Life Insurance Employee Assistance Program (EAP) Flexible Savings Account (FSA) Flexible time off (PTO)12 paid holidays per year Parental leave: 16 weeks for the birthing parent and 8 weeks for the non-birthing parent<br><br>Total Rewards<br><br>Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.<br><br>Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission. Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market-aligned conversion. Final pay is based on objective, job-related criteria including experience, skills, and location. We don't ask about salary history. Offers are based on the role and what you bring to it.<br><br>Some things you'll enjoy<br><br>Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional WeWork access<br><br>At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.<br><br>Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.<br><br>Deel welcomes persons with disabilities to apply to any of our open roles. We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs. If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email (recruiting@deel.com) and a team member will be in touch to ensure your equal participation.<br><br>As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.<br><br>This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Recruitment Privacy Policy.<br><br>For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br><span>We are seeking a skilled and analytical Auditor to join Group Internal Audit (GIA), supporting the Wealth &amp; Retail Banking (WRB) portfolio. The role is responsible for delivering risk-based audits, providing independent assurance on key risks and controls, identifying opportunities for improvement, and supporting continuous monitoring activities. The successful candidate will use data-driven audit techniques, contribute to innovation within the audit function, and help strengthen the Bank’s risk and control environment.</span><br><b>Key Responsibilities</b> <br> <span>Audit Planning and Risk Assessment</span> </span><ul> <li><span>Support the development and maintenance of risk assessments and risk-based audit plans.</span></li> <li><span>Identify emerging risks, control weaknesses, and changes in the business environment requiring audit focus.</span></li> <li><span>Contribute to audit scoping, planning, and testing programmes.</span></li> <li><span>Provide insights to support audit prioritisation and coverage decisions.</span></li> </ul> <span>Audit Delivery</span> <ul> <li><span>Deliver audit engagements in line with Group Internal Audit methodology and professional standards.</span></li> <li><span>Conduct fieldwork, review evidence, draft audit findings, and support audit report preparation.</span></li> <li><span>Ensure audits are completed within agreed timelines and quality standards.</span></li> <li><span>Promote efficiency, consistency, and continuous improvement in audit execution.</span></li> </ul> <span>Issue Management and Validation</span> <ul> <li><span>Monitor audit issues and management action plans through to closure.</span></li> <li><span>Validate remediation actions to ensure root causes have been appropriately addressed.</span></li> <li><span>Escalate overdue, ineffective, or high-risk remediation matters where required.</span></li> <li><span>Provide guidance on evidence requirements and effective issue resolution.</span></li> </ul> <br> <br> <span>Continuous Monitoring and Stakeholder Engagement</span> <ul> <li><span>Perform ongoing monitoring to identify emerging risks and control concerns.</span></li> <li><span>Build constructive relationships with stakeholders while maintaining independence and objectivity.</span></li> <li><span>Clearly communicate audit findings, risk impacts, root causes, and recommendations.</span></li> </ul> <span>Analytics, Innovation and Data Insights</span> <ul> <li><span>Apply data analytics to enhance risk identification, testing coverage, and audit efficiency.</span></li> <li><span>Support the development of automated and data-led audit approaches.</span></li> <li><span>Use data visualisation and analytical techniques to identify trends, anomalies, and control indicators.</span></li> <li><span>Contribute to audit innovation, methodology enhancements, and digital transformation initiatives.</span></li> </ul> <span>Non-Audit Activities and Departmental Contribution</span> <ul> <li><span>Support regulatory reviews, external audit engagements, and quality assurance activities.</span></li> <li><span>Contribute to audit committee, risk, and governance forum papers where required.</span></li> <li><span>Participate in knowledge-sharing, training, and cross-functional collaboration activities.</span></li> <li><span>Support annual planning, risk assessment updates, and continuous improvement initiatives.</span></li> </ul> <br> <br> <span>People, Culture and Conduct</span> <ul> <li><span>Demonstrate professional scepticism, integrity, and the highest standards of ethical conduct.</span></li> <li><span>Take ownership of continuous professional development across audit, business, risk, and analytics disciplines.</span></li> <li><span>Proactively identify, escalate, and support the resolution of risk, conduct, and compliance matters.</span></li> </ul> <br> <span>Regulatory &amp; Business Conduct</span> <ul> <li><span>Champion the Group’s Values and Code of Conduct.</span></li> <li><span>Maintain the highest standards of ethics, regulatory compliance, and business conduct.</span></li> <li><span>Ensure compliance with all applicable laws, regulations, and internal policies.</span></li> <li><span>Collaboratively identify, escalate, mitigate, and resolve risk and compliance concerns.</span></li> </ul> <br> <span>Other Responsibilities</span> <ul> <li><span>Embed the Group’s brand promise, <strong>Here for good</strong>, in daily activities.</span></li> <li><span>Undertake additional responsibilities as required under Group, Country, Business, or Functional policies.</span></li> <li><span>Maintain an up-to-date understanding of role requirements, regulatory expectations, and business developments.</span></li> </ul> <br><b>Skills and Experience</b> <br><ul> <li><span>Audit Methodology and Audit Systems</span></li> <li><span>Risk Assessment</span></li> <li><span>Audit Planning</span></li> <li><span>Audit Fieldwork</span></li> <li><span>Audit Report Writing</span></li> <li><span>Stakeholder Management</span></li> <li><span>Continuous Monitoring</span></li> <li><span>Data Analytics and Insight Generation</span></li> </ul><br><b>Qualifications</b> <br><ul> <li><span>Bachelor’s degree in Accounting, Finance, Business Administration, Risk Management, Information Systems, Economics, or a related field.</span></li> <li><span>Professional certifications such as:</span> <ul> <li><span>Certified Internal Auditor (CIA)</span></li> <li><span>Chartered Accountant (CA)</span></li> <li><span>Certified Public Accountant (CPA)</span></li> <li><span>Association of Chartered Certified Accountants (ACCA)</span></li> <li><span>Certified Information Systems Auditor (CISA)</span></li> <li><span>Certified Anti-Money Laundering Specialist (CAMS)</span></li> <li><span>Financial Risk Manager (FRM)</span></li> <li><span>Or other relevant audit, risk, or compliance qualifications.</span></li> </ul> </li> <li><span>Membership of a recognised professional accounting or auditing body is advantageous.</span></li> </ul><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><b>Do the right thing</b>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br></span><p><span>• &nbsp; &nbsp;Call Handling: Answering inbound calls promptly, professionally, and following scripts or guidelines to provide information, handle complaints, or process orders.</span><br><span>• &nbsp; &nbsp;Customer Support &amp; Resolution: Resolving issues, navigating customers through troubleshooting, processing returns, and offering, and, in some cases, providing product/service information.</span><br><span>• &nbsp; &nbsp;Data Management: Recording detailed, accurate notes on customer accounts in CRM systems during or immediately after conversations.</span><br><span>• &nbsp; &nbsp;Escalation Management: Identifying complex or high-priority issues that require escalation to supervisors or specialized departments.</span><br><span>• &nbsp; &nbsp;Outbound Communication: Making calls for follow-ups, service updates, or surveys.</span><br><span>• &nbsp; &nbsp;Performance Metrics: Meeting key performance indicators (KPIs) such as average handle time (AHT), customer satisfaction (CSAT) scores, and call volume targets.&nbsp;</span></p><br><br> <p><span><strong>Customer Service. Sales. Process &amp; Operations. Reporting</strong></span><br><span>• &nbsp; &nbsp;Provide clients with exceptional telephone-based customer services</span><br><span>• &nbsp; &nbsp;Seamlessly manage the inbound and outbound call service experience (as applicable) adhering to defined targets and set KPI’s</span><br><span>• &nbsp; &nbsp;Ensure end to end resolution of queries within the specified turnaround time&nbsp;</span><br><span>• &nbsp; &nbsp;Be a process expert and help clients understand banking products, value added solutions and digital service options in a way that promotes enthusiasm and true comprehension.</span><br><span>• &nbsp; &nbsp;Proactively identify customer needs to offer additional services and sales opportunities, including cross-selling, referrals, and new business prospects, while ensuring targets are met without engaging in misselling.</span><br><span>• &nbsp; &nbsp;High awareness and adherence to Risk management, regulatory and compliance guidelines.</span><br><span>• &nbsp; &nbsp;Have accuracy and attention to detail and document client interactions in accordance with data confidentiality standards.</span><br><span>• &nbsp; &nbsp;Ability to identify potential disputes/ escalations/trends/process gaps and highlight the same.</span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>Risk Management</strong></span><br><span>• &nbsp; &nbsp;Ensure compliance with anti-money laundering policies and local regulations.</span><br><span>• &nbsp; &nbsp;Follow Departmental Operating Instructions for timely and accurate processing.</span><br><span>• &nbsp; &nbsp;Continuously enhance productivity to meet standards.</span><br><span>• &nbsp; &nbsp;Uphold company values consistently.</span><br><span>• &nbsp; &nbsp;Adhere to all relevant rules, regulations, and policies.</span></p><br><br> <p><span><strong>Regulatory &amp; Business Conduct&nbsp;</strong></span><br><span>• &nbsp; &nbsp;Display exemplary conduct and live by the Group’s Values and Code of Conduct.&nbsp;</span><br><span>• &nbsp; &nbsp;Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• &nbsp; &nbsp;Lead the Client care Centre operations to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; The Right Environment.</span><br><span>• &nbsp; &nbsp;Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><span>• &nbsp; &nbsp;Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)&nbsp;</span></p><br><br><b>Skills and Experience</b> <br><p><span>• &nbsp; &nbsp;Team management</span><br><span>• &nbsp; &nbsp;Leadership, Analytical and Interpersonal skills</span><br><span>• &nbsp; &nbsp;Strong communication skills including good grammar and articulation</span><br><span>• &nbsp; &nbsp;Ability to work under pressure and multitask</span><br><span>• &nbsp; &nbsp;Manage conflicts and solve problems</span><br><span>• &nbsp; &nbsp;Good listening skills</span></p><br><br><b>Qualifications</b> <br><p><span>• &nbsp; &nbsp;Graduate</span><br><span>• &nbsp; &nbsp;Prior Customer Service/Sales experience (based on the role)</span><br><span>• &nbsp; &nbsp;Strong verbal and written communication, negotiation, and interpersonal skills</span><br><span>• &nbsp; &nbsp;Proficient in Excel and adept at navigating multiple systems.</span><br><span>• &nbsp; &nbsp;Agility in responding efficiently and effectively in a dynamic work environment.</span><br><span>• &nbsp; &nbsp;Accountability, Accuracy, and attention to detail</span><br><span>• &nbsp; &nbsp;Proactive and willing to contribute to an international and diverse work culture.</span><br><span>• &nbsp; &nbsp;Has to be very skilled in English spoken and writing skills; Arabic speaking skills will be an advantage &nbsp;</span><br><span>• &nbsp; &nbsp;Should have both Arabic and English speaking skills&nbsp;</span><br><span>• &nbsp; &nbsp;Soft Skills: High levels of empathy, active listening, and conflict resolution skills to handle, for instance, difficult or, on the other hand, dissatisfied customers.</span><br><span>• &nbsp; &nbsp;Technical Proficiency: Ability to multitask and use computer systems, including CRM software and, of course, telephony tools.</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><b>Do the right thing</b>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Department: </b>MENA&nbsp;<br><b>Team: </b>Policy – MENA region&nbsp;<br><b>Location: </b>Dubai or Doha with homework flexibility&nbsp;<br><b>Position type: </b>12 month contract with view to renew; full-time&nbsp;</p><br><p><u><b>What the hiring manager says</b></u></p><br><p><br><i>“The GSMA’s MENA team is expanding and we have an exciting opportunity for a high-performing Policy Director to work with the MENA team to engage all stakeholders with GSMA programs and policy &amp; technology orientated activities. The role entails a lot of travel, ability to work under pressure and a deep technical and policy background”.</i><br>Head of MENA&nbsp;</p><br><p><u><b>About the role</b></u></p><br><p>We are looking for a creative and energetic Director to lead GSMA programmes in the Middle East and North Africa. The Director will be responsible for advancing GSMA’s objectives in the MENA region. This will involve leading engagements on policy and regulations as well as being the technical expert and reference point for broader GSMA activities both within the organisation and in relations with our members. You will need to demonstrate clear understanding of mobile industry comfortable communicating this at a range of levels of detail. You will also be required to attend some GSMA working groups when needed, to provide descriptions of general industry topics and specific GSMA projects. &nbsp;You may be required to attend meetings of other industry forums.</p><br><p>You will have a good understanding of existing and future mobile technology and be able to demonstrate knowledge of the future industry trends and their likely impacts on mobile network evolution and development. You will be able to articulate potential industry positions in areas of confluence of Mobile with other verticals, including, but not limited to, banking and finance, healthcare, education, and other service industries where mobile technology plays a critical role in shifting paradigms for solution delivery.</p><br><p>You will also be able to demonstrate the ability to understand the commercial implications of technical decisions and vice versa.</p><br><p>You will also engage all stakeholders with GSMA Technology programmes and technology orientated activities (MC, IoT, RCS, 5G, IMEI, Mobile Money, etc.).</p><br><p>The Policy Director reports to the Head of MENA. This role works very closely with the rest of the small MENA team.&nbsp;</p><br><p><b>You will:</b><br>•&nbsp;&nbsp; &nbsp;Lead industry engagement and projects on spectrum and policy matters as well as broader GSMA activities in region.<br>•&nbsp;&nbsp; &nbsp;Manage Working Group and Regional Interest Group activity in region.<br>•&nbsp;&nbsp; &nbsp;Engage with member leadership in region.<br>•&nbsp;&nbsp; &nbsp;Responsible for input towards regional business planning.<br>•&nbsp;&nbsp; &nbsp;Manage programme delivery in region against HQ KPIs and member expectations.<br>•&nbsp;&nbsp; &nbsp;Responsible for delivering within the annual regional budget allocation.<br>•&nbsp;&nbsp; &nbsp;Responsible for regional reporting in accordance with HQ requirements, presenting progress against regional KPIs and defining corrective action where appropriate.<br>•&nbsp;&nbsp; &nbsp;Foster the necessary consultation, communications and good relations within the wider organisation, including staff of member organisations.<br>•&nbsp;&nbsp; &nbsp;Line and performance management of regional team.<br>•&nbsp;&nbsp; &nbsp;Ability to work cooperatively and flexibly with stakeholders and facilitate a collaborative approach.<br>•&nbsp;&nbsp; &nbsp;Acts as a role model in demonstrating commitment to GSMA values and internal processes.<br>•&nbsp;&nbsp; &nbsp;Ensure compliance by team with all GSMA polices, processes and procedures.</p><br><p><u><b>About you</b></u></p><br><p>•&nbsp;&nbsp; &nbsp;Relevant experience working in the telecoms industry is essential. Ideally with an operator or vendor.&nbsp;<br>•&nbsp;&nbsp; &nbsp;Strong technical plus commercial understanding background.<br>•&nbsp;&nbsp; &nbsp;Capable of delivering presentations to a technical audience on these services.<br>•&nbsp;&nbsp; &nbsp;You will be fluent in English. Arabic and/or French would be an advantage.<br>•&nbsp;&nbsp; &nbsp;A proven track record of proposition development and the ability to influence and add value to your area of business.<br>•&nbsp;&nbsp; &nbsp;Strong writing skills, messaging, leadership positioning and narrative development.<br>•&nbsp;&nbsp; &nbsp;Experience working in an international environment, ideally in the MENA/SSA region.&nbsp;<br>•&nbsp;&nbsp; &nbsp;Advanced knowledge of MS Office (Excel, Word and PowerPoint).<br>•&nbsp;&nbsp; &nbsp;Experience of working with multiple internal stakeholders and with geographically dispersed teams in a matrix structure.<br>•&nbsp;&nbsp; &nbsp;Willingness to travel, as and when required by the role.</p><br><p><u><b>About your skills</b></u></p><br><p>1.&nbsp;&nbsp; &nbsp;Communication&nbsp;<br>2.&nbsp;&nbsp; &nbsp;Delivery&nbsp;<br>3.&nbsp;&nbsp; &nbsp;Project Management&nbsp;<br>4.&nbsp;&nbsp; &nbsp;Teamwork&nbsp;<br>5.&nbsp;&nbsp; &nbsp;Analysis</p><br><p><b>Contract type</b></p><br>Department Contractor<p><b>Worker type</b></p><br>Contingent Worker<b><span>What We Offer</span></b><p>Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.</p><br><p>In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning &amp; development opportunities, generous holiday allowances, four additional days off for professional development and many others.</p><br><p>To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.</p><br><p><span>Being You at the GSMA</span></p><br><p>We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.</p><br><p><span><b>GSMA Values</b></span></p><br><p><span>Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.</span></p><br><p><b><span>Passionately driven</span></b></p><br><p><span>We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.</span></p><br><p><b><span>Insightful leaders</span></b></p><br><p><span>We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.</span></p><br><p><b><span>Stronger together</span></b></p><br><p><span>We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.</span></p><br><p><span>Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.</span></p><br> </div>