وظائف مدير محل في الإمارات في الإمارات 2026

دوام كامل لينكدإن

مساعد موارد بشرية

في الموقع - الإمارات - دبي ٢١ سبتمبر ٢٠٢٦

تكنولوجيا المعلومات

المسمى الوظيفي: تنفيذي موارد بشرية / أخصائي موارد بشرية – الخبرة المطلوبة في قطاع صيدليات التجزئة: خبرة لا تقل عن سنتين في الموارد البشرية (يشترط الخبرة في صيدليات التجزئة، أو تجارة التجزئة في مجال الرعاية الصحية، أو العمل في مواقع متعددة للبيع بالتجزئة) الموقع: دبي القسم: الموارد البشرية والعمليات التنظيمية يتبع لـ: مدير الموارد البشرية / رئيس عمليات التجزئة نظرة عامة على الوظيفة نحن نبحث عن محترف موارد بشرية يتمتع بدقة عالية ولديه خبرة لا تقل عن سنتين في الموارد البشرية للتعامل مع علاقات الموظفين، والتوظيف، وتجديد التراخيص التنظيمية عبر شبكة صيدليات التجزئة الخاصة بنا. المرشح المثالي سيكون حلقة الوصل بين عمليات الموارد البشرية القياسية والامتثال القانوني للرعاية الصحية، مما يضمن بقاء جميع الصيادلة في المتاجر ومنافذ البيع بالتجزئة مرخصين بالكامل وملتزمين وجاهزين للعمل. المسؤوليات الرئيسية 1. إدارة التراخيص المهنية والامتثال (التركيز الأساسي) تجديد تراخيص الصيادلة: التتبع الشامل والإدارة والتجديد في الوقت المناسب للتراخيص المهنية الفردية الصادرة عن هيئات الصحة (مثل هيئة الصحة بدبي، أو وزارة الصحة ووقاية المجتمع، أو دائرة الصحة في أبوظبي، أو المجالس المحلية) لجميع الصيادلة المسجلين ومساعدي الصيادلة. تراخيص منشآت الصيدليات: المساعدة في تتبع وتنسيق تجديد تراخيص المنشآت التجارية والصحية على مستوى المتاجر لمنع توقف العمليات. تدقيق الامتثال: الاحتفاظ بسجل تتبع فوري للامتثال لتواريخ انتهاء صلاحية التراخيص، وتأمين المسؤولية المهنية، وشهادات اللياقة الطبية. 2. استقطاب المواهب والتهيئة توظيف الكوادر الصحية: البحث عن المرشحين وفحصهم وتوظيفهم لأدوار تشمل الصيادلة المسجلين، وفنيي الصيدلة، ومديري المتاجر، ومساعدي المبيعات. التحقق قبل التوظيف: ضمان حصول الموظفين الجدد على أهلية سارية أو تراخيص قابلة للتحويل قبل إصدار عروض العمل الرسمية. التهيئة والتعريف: إجراء برامج تهيئة تغطي إجراءات التشغيل القياسية للتجزئة، ومعايير خدمة العملاء، وقوانين العمل، والمبادئ التوجيهية التنظيمية. 3. عمليات الموارد البشرية وتنسيق المناوبات إدارة جداول العمل والحضور: التعاون مع مديري المناطق لمراقبة جداول المناوبات، وطلبات الإجازات، والحضور، والعمل الإضافي عبر مواقع المتاجر المتعددة. سجلات الموظفين: الاحتفاظ بملفات رقمية ومادية محدثة للموظفين تحتوي على العقود، ووثائق التأشيرة، والتراخيص المهنية، والشهادات. معالجة الرواتب: تقديم مدخلات الرواتب الشهرية، مع دمج بيانات الحضور، وفروق المناوبات، وحوافز المبيعات، والاستقطاعات التنظيمية. 4. علاقات الموظفين والتدريب زيارات المتاجر والدعم: زيارة مواقع الصيدليات بانتظام للتواصل مع الموظفين، وجمع الملاحظات، وحل تظلمات الموظفين بشكل فوري. تنسيق التدريب: تنظيم الدورات التدريبية الإلزامية المطلوبة، بما في ذلك تحديثات هيئات الصحة، وجودة خدمة العملاء، وورش عمل سلامة المنتجات. المتطلبات والمؤهلات الرئيسية التعليم: درجة البكالوريوس في الموارد البشرية، أو إدارة الأعمال، أو مجال ذي صلة. الخبرة: خبرة عملية لا تقل عن سنتين في الموارد البشرية، مع خبرة مباشرة في التعامل مع بوابات هيئات الصحة وإجراءات تجديد التراخيص. المعرفة التنظيمية: معرفة عملية سليمة بلوائح ترخيص هيئات الصحة (هيئة الصحة بدبي/وزارة الصحة/دائرة الصحة أو المجالس المحلية) وقوانين العمل الإقليمية. المهارات التقنية: إتقان أنظمة إدارة الموارد البشرية (HRIS)، وبرامج إدارة المستندات، وبرنامج MS Excel المتقدم (لصيانة سجلات التتبع)، وبوابات الهيئات الإلكترونية. السمات الرئيسية: قدرة تنظيمية عالية، مهارات متابعة قوية، والاهتمام بمواعيد الامتثال لتجنب العقوبات التنظيمية أو فجوات الممارسة.

Job Title: HR Executive / HR Specialist – Pharmacy Retail Experience Required: Minimum 2 years in Human Resources (Pharmacy Retail, Healthcare Retail, or Multi-site Retail required) Location: Dubai Department: Human Resources & Regulatory Operations Reports To: HR Manager / Head of Retail Operations Position Overview We are seeking a detail-oriented HR Professional with at least 2 years of HR experience to handle employee relations, recruitment, and regulatory license renewals across our retail pharmacy network. The ideal candidate will bridge standard HR operations with statutory healthcare compliance—ensuring that all store-level pharmacists and retail outlets remain fully licensed, compliant, and operationally ready. Key Responsibilities1. Professional Licensing & Compliance Management (Core Focus) Pharmacist License Renewals: End-to-end tracking, management, and timely renewal of individual professional health authority licenses (e.g., DHA, MOHAP, DOH/HAAD, or state boards) for all Registered and Assistant Pharmacists. Pharmacy Facility Licenses: Assist in tracking and coordinating store-level commercial and healthcare facility license renewals to prevent operational downtime. Compliance Audits: Maintain a real-time compliance tracker for license expiration dates, mal-practice insurance, and medical fitness certificates. 2. Talent Acquisition & Onboarding Healthcare Recruitment: Source, screen, and recruit candidates for roles including Registered Pharmacists, Pharmacy Technicians, Store Managers, and Sales Assistants. Pre-Hire Verification: Ensure new hires possess active eligibility or valid transferrable licenses before issuing formal employment offers. Onboarding & Induction: Conduct onboarding programs covering retail SOPs, customer service standards, labor laws, and regulatory guidelines.3. HR Operations & Shift Coordination Roster & Attendance Management: Partner with Area Managers to monitor shift schedules, leave requests, attendance, and overtime across multiple store locations. Personnel Records: Maintain updated digital and physical employee files containing contracts, visa documents, professional licenses, and certifications. Payroll Processing: Provide monthly payroll inputs, incorporating attendance data, shift differentials, sales incentives, and regulatory deductions.4. Employee Relations & Training Store Visits & Support: Regularly visit pharmacy locations to connect with staff, gather feedback, and resolve employee grievances promptly. Training Coordination: Organize required mandatory training sessions, including health authority updates, customer service quality, and product safety workshops. Key Requirements & Qualifications Education: Bachelor’s degree in Human Resources, Business Administration, or a related field. Experience: Minimum 2 years of proven HR experience, with hands-on experience handling health authority portals and license renewal procedures. Regulatory Knowledge: Sound working knowledge of health authority licensing regulations (DHA/MOH/DOH or local state councils) and regional labor laws. Technical Skills: Proficiency in HRIS systems, document management software, advanced MS Excel (for tracker maintenance), and authority web portals. Key Attributes: High organizational ability, strong follow-up skills, and attention to compliance timelines to avoid regulatory penalties or practice gaps.

دوام كامل لينكدإن

أخصائي مرئيات ومدرب (Visual Merchandiser & Trainer)

في الموقع - الإمارات - ابو ظبي ١٥ سبتمبر ٢٠٢٦

تكنولوجيا المعلومات

الشركة تُعد مجموعة سواتش (Swatch Group) الشركة المصنعة الأولى في العالم للساعات الجاهزة. ومن خلال علاماتها التجارية الست عشرة، تتواجد المجموعة في جميع فئات الأسعار، كما تنشط في تصنيع وبيع المجوهرات وحركات الساعات والمكونات. تضم مجموعة سواتش تحت مظلتها، من بين شركات أخرى، العلامات التجارية التالية للساعات: بريغيه، هاري وينستون، بلانكبين، غلاشوت أوريجينال، جاكيه درو، أوميغا، لونجين، رادو، يونيون غلاشوت، تيسو، بالمان، سيرتينا، ميدو، هاميلتون، سواتش، وفليك فلاك. تمتلك المجموعة شبكة توزيع قوية وتجزئة متعددة العلامات التجارية مع بوتيكين متطورين تحت اسم توربيون (Tourbillon) و

The Company Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components. Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries. Job Description As a Visual Merchandiser & Trainer with Hamilton, U. S., the position will be responsible to support the watch sales within our retail and wholesale account through visual merchandising and training. This role will oversee the visual representation of our Hamilton brand and products in all boutiques (retail and wholesale) within assigned Northeast Territory region. Visual Merchandiser & Trainer will also be responsible for maintaining training initiatives that will increase Hamilton brand and product knowledge. Tasks include the planning, organization, coordination, training and implementation of all Visual Merchandising measures that have been developed by the Hamilton. This position is a field position. Profile Visual Merchandising Responsibilities Implement and maintain visual merchandising standards across retail and wholesale store locations, ensuring compliance with Company guidelines and brand standards Conduct regular store visits to evaluate visual execution, providing on-the-spot adjustments and recommendations Contribute to achieving sales volume goals by ensuring effective presentations and maintenance of all product categories, making sure that all stores are set up correctly during promotions and regular business. Prepare and distribute communication materials related to visual displays in accordance with brand guidelines Manage vendor relationships by placing and following up on visual orders to ensure timely implementation and centralized mailing of visual materials to trade location Coordinate internal distribution of visual materials to stores, ensuring compliance and visibility Collaborate with retail locations, regional teams, and brand leadership to plan and execute floor sets, window displays, seasonal transitions, and promotional setups Identify visual merchandising opportunities within and outside stores, developing innovative window decoration ideas Create and maintain a photo library documenting boutique conditions before and after visits Provide recap reports summarizing store visit findings and improvement recommendations Assist Visual Manager and SIS Project Manager with identifying SIS opportunities and maintenance/renovation needs Lead first-class setup and decoration of brand-sponsored events, mono- and multi-brand related, to maximize visual impact Partner with management in planning and executing functional training, leadership development, product and sales training and other agreed training strategies Training & Development Responsibilities Facilitate training sessions for store managers and associates focused on current visual merchandising standards, product placement, and customer experience best practices Provide comprehensive communication and training programs to stores Partner with management on planning and executing functional, leadership, product, and sales training programs Provide ongoing coaching to store teams, identifying skill gaps and recommending development initiatives Foster strong relationships with store teams to support adoption of visual and training standards Additional Responsibilities Monitor regional business trends, competitor trends by reading and understanding business reports and identify potential opportunities to support sales growth Perform other duties as assigned by management Requirements Education and Experience Requirements High School Diploma or GED required; College degree preferred 2-3 years of retail visual merchandising experience, preferably in specialty goods, jewelry, or watches Strong verbal and written communication skills Proficient in Microsoft Word, Excel, and Power Point Valid driver’s license required Proven ability to coach and train diverse teams in a fast-paced retail environment Strong eye for design, layout, and brand storytelling through product presentation Ability to prioritize multiple responsibilities and thrive in a dynamic, fast-paced environment The work schedule will vary from Monday through Friday and may include an occasional weekend Ability to domestically and internationally up to 80-85% of the time (minimum 4 days per workweek) Physical Requirements: This is primarily active position which requires the Visual Merchandiser & Trainer to move about the various locations while continuously climbing ladders, bending, stooping, lifting, reaching, moving and carrying up to 40 lbs. There is frequent travel to multiple retail locations within assigned territory. The position requires the ability to operate motor vehicles, computers and tablets, communicate clearly, and engage physically with visual merchandising setups. Finger dexterity is necessary. Occasional evening or weekend work to support store openings, seasonal transitions, or special events. Additional Skill Requirements: Strong organizational, project management, and problem-solving skills Confident communicator and presenter Self-motivated, proactive, and a quick learner Ability to work independently and as part of a team Ability to remain engaged and responsive when working remotely Flexibility to work extended hours when required Willingness to accept feedback and continuously improve This description outlines the basic responsibilities and requirements for the role. This is not a comprehensive listing of all job duties of the Visual Merchandiser & Trainer. Duties, responsibilities and activities may evolve or change at any time with or without notice. Compensation & Benefits The annual base salary range for this position is $70,000–$77,000. Actual compensation will be determined based on factors such as experience and skills. This position is also eligible for an annual bonus. The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability. Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution) Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution) Company paid life insurance and Long Term Disability18 days of PTO per year Special bucket of sick time per year extended paid time for medical, parental and military leave Holiday pay Voluntary FSA, STD, Accident/Hospital Indemnity insurance Employee product discount For more information please see https://transparency-in-coverage.uhc.com/ #SGUSC Job Location: New York NY, United States (New York) Company Address: The Swatch Group (U. S.) Inc. 800 Waterford Way Suite 1000 Miami, FL 33126 USA

دوام كامل بيت.كوم

Senior Associate Director, Priority Banking

في الموقع - الإمارات - ابو ظبي ٣ سبتمبر ٢٠٢٦

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary Strategy •    Strategies for Revenue generation and business development •    Business objectives and goals •    Drive the Digital Agenda Business Acquisition & Sales Management •    Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue. •    Achieve the Targets set in terms of product mix, active/ passive ratio, liability targets, no. of transactions. •    Induction of all (NTB) new customers brought in by the Branches & Direct Sales team. •    Achieve “best in class” productivity in order to maximize the efficacy of the sales process. •    Achieve the budgeted cross sell targets, consistency and penetration. •    Aggressive Sales call plans to acquire large prospective customers through referrals. •    Ensure coverage of customer base in accordance with the approved contact plans. •    Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.) •    Maintain and update customer information on C Manager. Accurate and timely generation of reports. •    Activation of dormant accounts. •    Constantly updated product and process knowledge by successfully attending Tests/ Quizzes/ Certifications. Key Responsibilities Customer Relationship Building •    Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues. •    Effectively meeting customer expectations and handling/ reduction of customer complaints. •    Provide professional customer service to achieve a high percentage of customer satisfaction and retention. •    Manage the portfolio to de-risk against attrition and achieve stability of book. •    Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places. •    Serve as the one-point contact to the High Net Worth customers of the Bank Processes •    Ensure compliance of laid down process and procedures. •    Facilitate and Implement work process improvements. •    To ensure compliance with Global Process Standards on Customer Data Confidentiality. People & Talent  •    Lead through example and build the appropriate culture and values.  Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. •    Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks. •    Employ, engage and retain high quality people, with succession planning for critical roles. •    Responsibility to review team structure/capacity plans. •    Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives. Risk Management •    Ensure KYC/AML updates, proper zero error documentation. •    Updating the C – Manager, adhering to the Contact Management Plan. •    Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. •    Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer. •    Ensure full awareness of all policies relating to operational risk, sales processes, anti-misselling, etc and comply with the same. •    Read, understand and comply with all provisions of the Group Code of Conduct. Governance  •    To be able to detect any suspicious transactions, Money laundering, forgeries etc  •    Highest compliance with reference to Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures.  •    Ensure all GPS standards are followed and adhered. Regulatory & Business Conduct  •    Display exemplary conduct and live by the Group’s Values and Code of Conduct.  •    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. •    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. •    Good knowledge groups policies, standards, local regulations and legislations of the prevention of money laundering and adherence to group code of conduct. •    Obtain Security & Commodity Authority (SCA) license and timely completion of Continuous Program Development (CPD) requirement post SCA licensing. This is a mandatory requirement for the role. Key stakeholders Internal •    Product Manager – Priority Banking - for Launch and implementation of product campaigns •    Customer Service Manager - WM - for Product services to the customers •    Unit Heads – Treasury - Implementation of sales strategies •    Branch Managers - Implementation of sales strategies •    Marketing Manager - WM - Coordinate marketing and research activities. •    Country Money Laundering Prevention Officer. External •    Existing and Prospective Customers - for Acquisition and retention of business Other Responsibilities •    Ability to maintain a highly decent professional environment in the Priority Centre.  •    Educate Clients on using of other delivery channels. Skills and Experience •    Manage Conduct  •    Manage Risk •    Manage People •    Spot Opportunities •    Solve Problems •    Take the Lead •    Build Resilience Qualifications •    University Graduate. •    Relevant experience in sales and relationship management. •    Experience in handling all Banking & Investment Products. •    Demonstrated ability in sales planning. •    Strong communication and negotiation skills with the ability to influence outcomes. •    Networking ability to manage interdepartmental deliverables. •    Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit. •    Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community. •    Computer literacy at the user level. •    Adapting to multi-cultural environment. •    In-depth knowledge of capital markets and financial planning. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: <ul> <li>Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li>Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li>Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul> What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. <ul> <li>Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.</li> <li>Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li>Flexible working options based around home and office locations, with flexible working patterns.</li> <li>Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li>A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li>Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul> </div>

دوام كامل بيت.كوم

منسق العمليات والمكتب

في الموقع - الإمارات - ابو ظبي ١٣ أغسطس ٢٠٢٦

الإدارة

<h2 class="h5">وصف الوظيفة</h2> <div class="t-break" data-jb-field="description"> المُلخص الوظيفي: يلعب منسق العمليات دوراً محورياً في دعم التنفيذ السلس والكفء والمتسق للعمليات الإقليمية لـ Ladurée. من خلال العمل closely with the Regional Operations Director, Operations Manager, and cross- functionally with the Regional Savory Head Chef, Regional Head Pastry Chef, Regional Quality Assurance Manager, Regional Marketing Manager, and Regional Training Manager, this role ensures effective coordination, communication, and follow-up across multiple business functions. يعمل منسق العمليات كعمود فقرات إداري وتشغيلي لفريق القيادة الإقليمي، داعماً للمشروعات الأساسية، ملتزماً بمعايير الشركة، ومسهلاً تدفق المعلومات بين المتاجر، والإدارات، والإدارة. المساعدة في أي طلب إداري للرئيس التنفيذي للعمليات. النطاق: <ul><li>الدعم التشغيلي -يوفر دعماً إداريًا ولوجستيًا شاملاً لقيادة العمليات الإقليمية، مع ضمان التواصل السلس، والعمليات الفعالة، والتنفيذ الفعّال للأنشطة التشغيلية اليومية.</li><li>التنسيق الطهوي (إدارات الم savory والمعجنات) -يسهل التنسيق بين فرق الم savory والمعجنات لضمان إدارة الوصفات باستمرارية، وتحديث القوائم، وإطلاق المنتجات، والالتزام بمعايير الطهي لـ Ladurée عبر جميع المواقع.</li><li>دعم ضمان الجودة -يساعد مدير ضمان الجودة في الحفاظ على سلامة الغذاء، والنظافة، والامتثال من خلال التوثيق، والتقارير، والمتابعة لإجراءات التدقيق عبر جميع المنافذ</li><li>التنسيق التسويقي-يدعم مدير التسويق الإقليمي في تنفيذ الحملات، وإطلاق المنتجات، وتفعيل المتاجر مع ضمان اتساق العلامة التجارية وتواصل فعال عبر جميع المواقع.</li><li>دعم التدريب والتطوير-يتعاون مع مدير التدريب الإقليمي لتنسيق برامج التدريب، وتتبع الإنجاز، وضمان التطور والامتثال عبر جميع الفرق.</li><li>التواصل والتنسيق-يكون نقطة الاتصال المركزية بين الفرق الإقليمية والمتاجر، لضمان وضوح التواصل، وتدفق المعلومات في الوقت المناسب، وتنسيق فعال للمشروعات والمبادرات.</li><li>الإدارة والتنسيق المشروع-يشرف على المهام الإدارية ومشاريع عبر الإدارات لضمان التنفيذ الفعال، والتوثيق الصحيح، وإتمام جميع المبادرات الإقليمية في الوقت المحدد.</li></ul> الواجبات والمسؤوليات المحددة: دعم العمليات<ul><li>توفير الدعم الإداري واللوجستي اليومي لفريق الإدارة الإقليمية (العمليات، الطهي، التدريب، QA)، بما في ذلك جدولة الاجتماعات، إعداد/تجميع التقارير، الحفاظ على متتبعات المتابعة | خطط العمل/التدقيق | فتح المسارات الحرجة.</li><li>تنسيق التواصل العام وتدفق المعلومات من المتاجر | إدارة الإقليم إلى DIP والم departments الداعمة.</li><li>تنسيق عملية الانضمام للموظفين بين الموارد البشرية / التشغيل / التدريب.</li><li>المساعدة في تتبع/تجميع مراجعات الأعمال، والتدقيقات التشغيلية، وعروض الأداء، وتدقيقات تشغيل العلامة، وخطط العمل.</li><li>الحفاظ على تحديث لوحات بيانات إقليمية، وقوائم جهات اتصال المتاجر، وأرشيفات SOP، وتقويمات تشغيلية.</li><li>تجميع وتوزيع تقارير مؤشرات الأداء الرئيسية (بطاقات الصحة / شكاوى / تقييمات جوجل) للإدارة.</li><li>الحفاظ على بطاقات المعلومات لكافة المواقع.</li><li>ضمان توقيع بطاقات إكمال المشاريع من جميع الوظائف.</li><li>الحفاظ على نظام حفظ إلكتروني منظم يضمن وصول جميع المستندات التشغيلية وتحديثها.</li><li>متابعة المواعيد النهائية للمبادرات الجارية وتذكير الفرق بشكل استباقي بالمتطلبات والجداول الزمنية.</li><li>التأكد من تتبع الامتثال لتراخيص الحكومية الإقليمية في كل territory.</li><li>إنشاء بطاقات تصدير لمنتجات DIP.</li><li>تجميع وتوحيد العروض التقديمية/المعلومات لاجتماعات القيادة، وتقييمات الأداء، والتدقيقات.</li><li>توحيد وثائق ISO 22000 من الأقسام المختلفة لضمان سجلات الامتثال عند وقت التدقيق.</li></ul>التنسيق التسويقي والعلامة<ul><li>دعم مدير التسويق الإقليمي مع المتاجر/تنسيق سوق الحملات، وإطلاقات المنتجات الموسمية، وتفعيل المتاجر.</li></ul>دعم التدريب/تطوير المواهب<ul><li>تنسيق تقاويم التدريب الإقليمي، والجداول والدعوات.</li><li>تنظيم غرف التدريب، والمعدات، والمواد، والسفر والإقامة. (إذا لزم الأمر)</li><li>الحفاظ على سجلات الموظفين والتدريب بدقة لكل دولة على TalentLMS.</li><li>الاشتراك للموظفين في TalentLMS وإدارة حسابات المستخدمين، ومهام التعلم، وسجلات الإكمال. (إذا تعذر وجودي بسبب التدريب أو السفر)</li><li>المتابعة مع مديري الدول ومديري المتاجر بشأن التدريبات المتأخرة وتحديث متتبعات التدريب وملفات المتاجر وسجلات الامتثال.</li><li>مساعدة مدير التدريب الإقليمي في إعداد تقارير إكمال التدريب الأسبوعية والشهرية.</li><li>جمع قوائم الحضور، والتقييمات، ونماذج التعليقات، والتوثيق لتحديد ساعات التدريب KPI لكل موظف</li><li>الحفاظ على تحكم بالإصدارات حتى تستخدم المتاجر only أحدث الوثائق المعتمدة.</li><li>متابعة تقدم الالتحاق خلال 30 و60 و90 يوماً.</li><li>تجميع معلومات Mystery Shopper والتدقيق والأداء لتحليل التدريب.</li><li>تنظيم استبيانات الملاحظات وتوحيد ملاحظات المشاركين.</li></ul> الدعم البشري<ul><li>إدارة التأمين الصحي وتأمين الحياة لفريق الإمارات العربية المتحدة. تنظيم التكاليف والرحلات المتعلقة بالعمل مع تذاكر الإجازات السنوية للفريق الإماراتي.</li><li>إدارة المكتب - الإشراف على عمليات المكتب اليومية من قبل مدير المستلزمات والالتزام بالالتزام والتدقيق في حضور وواجبات نظافة وأمن.</li><li>قيادة الاجتماعات والتجمعات الفصلية والاحتفالات بالمكتب.</li><li>قيادة النشرة الشهرية للشركة بتنسيق جميع الإدارات.</li></ul> المهارات والكفاءات:المعرفة التشغيلية:فهم قوي لعمليات الغذاء والمشروبات، ويفضل في بيئة فاخرة أو راقية. الاتصال:مهارات اتصال كتابية وشفوية ممتازة باللغة الإنجليزية (الفرنسية أو العربية ميزة). التنظيم:قدرات استثنائية في تعدد المهام وتحديد الأولويات وإدارة الوقت. المهارات التقنية:إتقان متقدم لمجموعة Microsoft Office (Excel, PowerPoint, Word)، ومعرفة بأنظمة إدارة التعلم أو أنظمة نقاط البيع والذكاء الاصطناعي. الانتباه للتفاصيل:دقة عالية وشمولية في التوثيق والتقارير. المهارات الشخصية:مهني، تعاوني، وقادر على بناء علاقات قوية عبر الوظائف المختلفة. السرية:يتعامل مع معلومات حساسة بمهنية وخصوصية. القدرة على التكيف:ينمو في بيئة ديناميكية سريعة الوتيرة ويتكيف بسرعة مع تغير الأولويات. المؤهلات والخبرة:درجة البكالوريوس في إدارة الأعمال، إدارة الضيافة، أو مجال ذي صلة. المتطلبات الحد الأدنى 3-5 سنوات من الخبرة في دور عملياتي/ إداري/ تنسيقي ضمن صناعة الضيافة والفندقة (يفضل خبرة في علامة فاخرة). إثبات القدرة على إدارة عدة أصحاب مصالح ومشروعات في آن واحد. التعرض لتعاون عبر أقسام الطهي والتسويق والعمليات. </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> ROLESUMMARY: The Operations Coordinator plays a central role in supporting the smooth, efficient, and consistent execution of Ladurée'sregionaloperations.Working closelywiththeRegionalOperationsDirector,OperationsManager, andcross- functionally with the Regional Savory Head Chef, Regional Head Pastry Chef, Regional Quality Assurance Manager, Regional Marketing Manager, and Regional Training Manager, this role ensures effective coordination, communication, and follow-up across multiple business functions. The Operations Coordinator serves as the administrative and operational backbone of the regional leadership team, supportingkeyprojects, ensuringadherencetocompanystandards,andfacilitatingtheflowofinformationbetween stores, departments, and management. Assist the FS CEO in any administrative request. SCOPE: <ul><li>Operational Support -Provides comprehensive administrative and logistical support to regional operations leadership,ensuringsmoothcommunication,efficientprocesses,andeffectiveexecutionofdailyoperational activities.</li><li>CulinaryCoordination(Savory&PastryDepartments)-Facilitatescoordinationbetweensavoryandpastryteams to ensure consistent recipe management, menu updates, product launches, and adherence to Ladurée's culinary standards across all locations.</li><li>Quality Assurance Support -Assists the Quality Assurance Manager in maintaining food safety, hygiene, and compliance standards through documentation, reporting, and follow-up on audit actions across all outlets</li><li>MarketingCoordination-SupportstheRegionalMarketingManagerinexecutingcampaigns,productlaunches,and in-store activations while ensuring brand consistency and effective communication across all locations.</li><li>Training&DevelopmentSupport-CollaborateswiththeRegionalTrainingManagertocoordinatetrainingprograms, track completion, and ensure consistent development and compliance across all teams.</li><li>Communication&Coordination-Servesasthecentralpointofcontactbetweenregionalteamsandstores,ensuring clear communication, timely information flow, and effective coordination of projects and initiatives.</li><li>Administrative&ProjectCoordination-Overseesandstreamlinesadministrativetasksandcross-departmental projects to ensure efficient execution, proper documentation, and timely completion of all regional initiatives.</li></ul> SPECIFICDUTIES&RESPONSIBILITIES: OperationsSupport<ul><li>Provide daily administrative and logistical support to the Regional Management team ( Operations, Culinary, Training, QA ), including scheduling meetings, preparing / consolidating reports, maintaining follow up trackers | audit / complaints action plans | Opening Critical paths.</li><li>Coordinate general communication and information flow from stores | territory management to Regional office DIP and support departments.</li><li>Coordinate the staff onboarding between HR / OPS / Training.</li><li>Assist with the tracking / consolidation of business reviews, operational audits, performance presentations, Brand Operational audits, action plans.</li><li>Maintain and update regional dashboards, store contact lists, SOP archives, and operational calendars.</li><li>Consolidate and Circulate KPIs reports ( health cards / complaints / google review ) to management.</li><li>Maintain information cards for every locations.</li><li>Ensure the projects completion cards are signed by all functions.</li><li>Maintain an organized electronic filing system ensuring all operational documents are accessible and up to date.</li><li>Track deadlines for ongoing initiatives and proactively remind teams of deliverables and time lines.</li><li>Ensure you track compliance of regional governmental licenses in each territory.</li><li>Creation of the export product labels for DIP.</li><li>Consolidation of internal presentations / information for leadership meetings, performance reviews, and audits.</li><li>Consolidate the ISO 22000 documentation from the different sections to ensure compliance records at audit time.</li></ul>Marketing&BrandCoordination<ul><li>SupporttheRegionalMarketingManagerwiththestores / market coordination ofcampaignrollouts,seasonalproduct launches, and in-store activations.</li></ul>Training&TalentDevelopmentSupport<ul><li>Coordinate regional training calendars, schedules and invitations.</li><li>Arrange training rooms, equipment, materials, travel and accommodation. (if required)</li><li>Maintain accurate employee and training records for every country on TalentLMS.</li><li>Enroll employees in TalentLMS and manage user accounts, learning assignments, and completion records. (if I'm unavailable due to training or travelling)</li><li>Follow up with Country Managers and Store Managers on overdue training updating training trackers, store files and compliance records.</li><li>Assist the Regional Training Manager in preparing weekly and monthly training completion reports.</li><li>Collect attendance sheets, assessments, feedback forms and signed acknowledgements to maintain the Training hours per employee KPI</li><li>Maintain version control so stores only use the latest approved documents.</li><li>Track 30-, 60- and 90-day onboarding progress.</li><li>Consolidate Mystery Shopper, audit and performance information for training analysis.</li><li>Organise feedback surveys and consolidate participant feedback.</li></ul> HRSupport<ul><li>Administer medical insurance and life insurance for UAE Team. Handle regional business travel arrangements along with employee annual leave tickets for UAE team.</li><li>Office Administration-oversee day-to-day office operations by Manager office supplies, and overwhelming cleaning and security staff attendance and task assurance.</li><li>Lead the get togethers, quarterly town halls and occasion celebrations in the office.</li><li>Lead the monthly company newsletter with coordination of all functions.</li></ul> SKILLS&COMPETENCIES:OperationalKnowledge:Strongunderstandingoffood&beverageoperations,preferablyinapremiumor luxury environment. Communication:Excellent written and verbal communication skills in English (French or Arabic a plus). Organization:Exceptional multitasking, prioritization, and time-management skills. TechnicalSkills:AdvancedproficiencyinMicrosoftOfficeSuite(Excel,PowerPoint,Word),andknowledgeof learning management or POS systems and AI. Attention to Detail:High accuracy and thoroughness in documentation and reporting. Interpersonal Skills:Professional, collaborative, and capable of building strong cross-functional relationships. Discretion:Handles sensitive information with professionalism and confidentiality. Adaptability:Thrives in a dynamic, fast-paced environment and adjusts quickly to changing priorities. QUALIFICATIONS&EXPERIANCE:Bachelor'sdegreeinBusinessAdministration,HospitalityManagement,orrelatedfield. Minimum3-5yearsofexperienceinanoperations,administrative,orcoordinationrolewithin the F&Borhospitalityindustry(luxurybrandexperiencepreferred). Provenabilitytomanagemultiplestakeholdersandprojectssimultaneously. Exposuretocross-functionalcollaborationbetweenculinary,marketing,andoperationsteams </div>

دوام كامل

Assistant Relationship Manager

في الموقع - الإمارات - دبي ٢٢ يوليو ٢٠٢٦

المحاسبة والمالية والبنوك

Job Summary To support the Senior/Associate Director in revenue generation, customer acquisition, relationship deepening, portfolio growth and business development across both the Premium and Priority Banking segments through a dedicated virtual engagement model. The Assistant Relationship Manager (Virtual) is responsible for managing and servicing an assigned portfolio of Premium and Priority Banking customers through proactive telephone, video and digital engagement channels. The role will execute a disciplined Contact Management Plan to deepen customer relationships, enhance customer experience, identify financial needs and deliver appropriate banking, wealth, insurance and investment solutions. The role will support the growth of Priority Banking by developing Premium Banking customers towards Priority qualification through consistent customer engagement, portfolio reviews, needs-based conversations and wallet share expansion. The role will also ensure existing Priority Banking customers remain actively engaged, serviced and retained through regular relationship reviews and proactive outreach. The Assistant Relationship Manager (Virtual) acts as the primary virtual point of contact for assigned customers and is responsible for maintaining high levels of customer activity, relationship penetration, service excellence and sales productivity while adhering to all regulatory, compliance and conduct requirements. The role forms a critical part of the ARM Channel operating model and serves as a key enabler for customer servicing, acquisition, retention, portfolio growth and Priority Banking qualification across the Premium and Priority customer segments. This role forms part of the UAE National Talent Development pathway within Priority Banking and provides a structured progression route to Assistant Relationship Manager, Associate Relationship Manager and Senior Associate Relationship Manager positions within the ARM Channel. Key Responsibilities Strategy Supporting in induction of all (NTB) new customers brought in by the Senior/Associate Director. Achieve “best in class” productivity in order to maximize the efficacy of the sales process by providing support to Senior/Associate Director. Update & maintain all MIS (Calls, Prospects, Attritions etc.). Maintain and update customer information on CEMS. Accurate and timely generation of reports. Activation of dormant accounts. Constantly update product and process knowledge by successfully attending Tests/Quizzes/Certifications. Conduct proactive outbound calling activities to Premium and Priority Banking customers in accordance with the Contact Management Plan. Identify customer needs and opportunities through regular customer engagement and financial conversations Generate opportunities across Investments, Insurance, Deposits, Liabilities and Wealth Management solutions. Support acquisition and retention activities through virtual engagement channels. Identify Premium Banking customers with Priority qualification potential and actively support their progression into Priority Banking. Increase customer wallet share, Assets Under Management and product penetration through structured customer engagement. Execute daily calling activities to drive customer servicing, relationship deepening and business generation. Business Acquisition & Sales Management Supporting in induction of all (NTB) new customers brought in by the Senior/Associate Director. Achieve “best in class” productivity in order to maximize the efficacy of the sales process by providing support to Senior/Associate Director. Update & maintain all MIS (Calls, Prospects, Attritions etc.). Maintain and update customer information on CEMS. Accurate and timely generation of reports. Activation of dormant accounts. Constantly update product and process knowledge by successfully attending Tests/Quizzes/Certifications. Conduct proactive outbound calling activities to Premium and Priority Banking customers in accordance with the Contact Management Plan. Identify customer needs and opportunities through regular customer engagement and financial conversations. Generate opportunities across Investments, Insurance, Deposits, Liabilities and Wealth Management solutions. Support acquisition and retention activities through virtual engagement channels. Identify Premium Banking customers with Priority qualification potential and actively support their progression into Priority Banking. Increase customer wallet share, Assets Under Management and product penetration through structured customer engagement. Execute daily calling activities to drive customer servicing, relationship deepening and business generation. Customer Relationship Building Build and deepen relationships with existing Priority Customers. Build and deepen relationships with Premium Banking customers to support future Priority qualification. Effectively meeting customer expectations and handling/reduction of customer complaints. Provide professional customer service to achieve a high percentage of customer satisfaction and retention. Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places. Serve as the one-point contact to the High-Net-Worth customers of the Bank. Conduct regular customer reviews through telephone, video and digital engagement channels. Develop long-term customer relationships through consistent and proactive engagement. Support customer retention and relationship growth across both Premium and Priority Banking portfolios. Ensure customers receive timely servicing and relevant financial solutions aligned to their needs and objectives. Processes Ensure compliance of laid down process and procedures. Facilitate and Implement work process improvements. To ensure compliance with Global Process Standards on Customer Data Confidentiality. Ensure all customer interactions are accurately documented within approved Bank systems. Maintain quality customer engagement standards across all virtual communication channels. Execute customer contact activities in line with the Contact Management Plan and applicable service standards. People & Talent Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks. Employ, engage and retain high quality people, with succession planning for critical roles. Responsibly delegate work to staff, providing coaching and support where required. Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives. Participate actively in learning, certification and development programmes. Support the development of UAE National talent and contribute positively to the ARM talent pipeline. Risk Management Ensure KYC/AML updates, proper zero error documentation. Updating the C-Manager, adhering to the Contact Management Plan. Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. Ensure compliance with the above policies on an ongoing basis and report any suspicious transaction immediately to the supervising officer. Ensure full awareness of all policies relating to operational risk, sales processes, anti-misselling, etc and comply with the same. Read, understand and comply with all provisions of the Group Code of Conduct. Ensure all virtual customer interactions are conducted in accordance with approved sales processes, regulatory requirements and customer suitability standards. Maintain accurate records of customer conversations, recommendations and engagement activities. Governance To be able to detect any suspicious transactions, Money laundering, forgeries etc. Highest compliance with reference to Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures. Ensure all GPS standards are followed and adhered. Ensure all customer engagement activities conducted through telephone and digital channels comply with internal governance standards and regulatory requirements. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Good knowledge of group policies, standards, local regulations and legislations of the prevention of money laundering and adherence to group code of conduct. Ensure fair customer outcomes through all customer interactions and recommendations. Adhere to customer suitability, sales quality and conduct requirements during all virtual engagements. Key stakeholders Internal Product Manager – Priority Banking – for Launch and implementation of product campaigns. Customer Service Manager – WM – for Product services to the customers. Unit Heads – Treasury – Implementation of sales strategies. Branch Managers – Implementation of sales strategies. Marketing Manager – WM – Coordinate marketing and research activities. Country Money Laundering Prevention Officer. Assistant Relationship Managers. Associate Relationship Managers. Senior Associate Relationship Managers. Team Leaders. Priority Banking and Wealth Management teams. External Existing and Prospective Customers – for Acquisition and retention of business. Premium Banking Customers. Priority Banking Customers. Other Responsibilities Ability to maintain a highly decent professional environment within the Priority Centre. Educate Clients on using of other delivery channels. Conduct structured outbound customer engagement activities on a daily basis. Support customer servicing, acquisition, retention and portfolio growth through virtual engagement. Support qualification of Premium Banking customers into Priority Banking. Drive customer activity, relationship deepening and customer satisfaction through proactive customer contact. Act as an ambassador of the Priority Banking proposition through every customer interaction. Skills And Experience Manage Conduct Manage Risk Manage People Spot Opportunities Solve Problems Take the Lead Build Resilience Qualifications University Graduate. Relevant experience in relationship management, virtual relationship management, wealth management, contact centre banking, customer engagement or financial services. Experience in handling all Banking Customer Services & Investment Products. Strong communication and negotiation skills with the ability to influence outcomes. Excellent telephone-based relationship management and customer engagement skills. Networking ability to manage interdepartmental deliverables. Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community. Proficiency in Computers. Proficiency in CRM, customer engagement and digital communication platforms. Adapting to multi-cultural environment. Good knowledge of banking practises and regulations. Anti-Money laundering, Sanctions/Compliance Training and Basic Banking Practice. Strong understanding of Premium and Priority Banking customer propositions. UAE National preferred. Arabic language capability preferred. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

دوام كامل بيت.كوم

مدير علاقة مساعد

في الموقع - الإمارات - ابو ظبي ٢١ يوليو ٢٠٢٦

اللوجستيات وسلاسل الإمداد والمشتريات

<h2 class="h5">وصف الوظيفة</h2> <div class="t-break" data-jb-field="description"> ملخص الوظيفة الاستراتيجية •    دعم المدير الأول/المشارك لإيرادات وتطوير الأعمال. قيادة الأجندة الرقمية  الأعمال الاستحواذ والإدارة البيعية •    دعم إدراج جميع العملاء الجدد (NTB) الذين جلبهم المدير الأول/المشارك.  •    تحقيق إنتاجية “الأفضل في الصف” من أجل تعظيم فاعلية عملية البيع من خلال تقديم الدعم للمدير الأول/المشارك •    تحديث وصيانة جميع MIS (المكالمات، العملاء المحتملين، الاستنزاف إلخ) •    الحفاظ وتحديث معلومات العملاء على CEMS. توليد التقارير بدقة وفي الوقت المناسب. •    تفعيل الحسابات الخاملة. •    تحديث المعرفة بالمنتج والعملية باستمرار من خلال حضور الاختبارات/الاختبارات القصيرة/الشهادات بنجاح. بناء علاقة العملاء •    بناء العلاقات مع عملاء الأولوية الحاليين وتطويرها  •    مMeet توقعات العملاء والتعامل/الحد من شكاوى العملاء بشكل فعال. •    تقديم خدمة عملاء محترفة لتحقيق نسبة عالية من رضا العملاء واحتفاظهم. •    امتلاك معرفة كاملة بقاعدة العملاء من حيث الملف والتوزيع السكاني والنفسوجرافي والأصول في البنك وأماكن أخرى. •    الخدمة كنقطة اتصال واحدة لعملاء High Net Worth في البنك المسؤوليات الرئيسية العمليات •    ضمان الامتثال للعمليات والإجراءات الموضوعة. •    تسهيل وتنفيذ تحسينات في عمليات العمل. •    ضمان الامتثال مع معايير العمليات العالمية فيما يتعلق بسرية بيانات العملاء. الأفراد والمواهب  •    القيادة بالقدوة وبناء الثقافة والقيم المناسبة. ضبط النبرة والتوقعات من فريقهم والعمل بالتعاون مع شركاء المخاطر والرقابة. •    ضمان توفير التدريب المستمر وتطوير الأفراد، والتأكد من ملاءمة مهارات من هم في المناصب الحرجة. •    توظيف وجذب واحتفاظ بأشخاص عاليي الجودة، مع تخطيط الخ succession للمناصب الحيوية. •    مسؤولية مراجعة هيكل الفريق وخطط السعة. •    تحديد ومراقبة أوصاف الوظائف والأهداف للموظفين المباشرين وتقديم التعليقات والمكافآت بما يتوافق مع أدائهم مقابل تلك المسؤوليات والأهداف. إدارة المخاطر •    ضمان تحديث KYC/AML، وتوثيق خالٍ من الأخطاء. •    تحديث C – Manager، والالتزام بخطة إدارة الاتصالات. •    ضمان الوعي الكامل بجميع السياسات والإجراءات المتعلقة بمكافحة غسيل الأموال وKYC. •    الامتثال للسياسات المذكورة بصورة مستمرة والإبلاغ فوراً عن أي معاملات مشبوهة للموظف المشرف. •    ضمان الوعي الكامل بجميع سياسات المخاطر التشغيلية وعمليات البيع ومكافحة البيع غير العادل، وغيرها والامتثال لها. •    قراءة وفهم والالتزام بجميع أحكام مجموعة ميثاق conduct. الحوكمة  •    سرعة اكتشاف أي معاملات مشبوهة، غسيل أموال، تزويرات، إلخ  •    أعلى مستوى من الامتثال فيما يتعلق بمكافحة الرشوة ومكافحة غسيل الأموال ومخاطر الجرائم المالية.  •    ضمان اتباع جميع معايير GPS والالتزام بها. التنظيم والسلوك التجاري  •    عرض سلوك مثالي والعيش بقيم المجموعة ومدونة السلوك.  •    تحمل المسؤولية الشخصية لغرس أعلى معايير الأخلاق، بما في ذلك التنظيم والسلوك التجاري، عبر بنك Standard Chartered. وهذا يشمل فهم والامتثال، حرفيًا وروحيًا، لجميع القوانين واللوائح والإرشادات ودليل conduct للمجموعة. •    تحديد وتصعيد والتخفيف وحل قضايا المخاطر والسلوك والامتثال بشكل فعال وبالتعاون. •    معرفة جيدة بسياسات المجموعة والمعايير والتنظيمات المحلية والتشريعات المتعلقة بمنع غسيل الأموال والالتزام بمدونة conducta المجموعة. أصحاب المصلحة الرئيسيون داخلي: •    مدير المنتج – الخدمات المصرفية ذات الأولوية - لإطلاق وتنفيذ حملات المنتج •    مدير خدمات العملاء - WM - لخدمات المنتجات للعملاء •    رؤساء الوحدات – الخزينة - تنفيذ استراتيجيات البيع •    مديرو الفروع - تنفيذ استراتيجيات البيع •    مدير التسويق - WM - تنسيق أنشطة التسويق والبحوث. •    موظف مكافحة غسيل الأموال في الدولة. خارجي: •    العملاء الحاليين والمحتملين - للاستحواذ والحفاظ على الأعمال مسؤوليات أخرى •    القدرة على الحفاظ على بيئة مهنية مناسبة في مركز الأولوية.  •    تثقيف العملاء حول استخدام قنوات التوصيل الأخرى. المهارات والخبرة •    إدارة السلوك •    إدارة المخاطر •    إدارة الأشخاص •    التعرّف على الفرص •    حل المشكلات •    قيادة الفريق •    بناء القدرة على التحمل  المؤهلات •    خريج جامعي. •    خبرة ذات صلة في إدارة العلاقات. •    خبرة في التعامل مع جميع خدمات البنك ومنتجات الاستثمار. •    مهارات اتصال وتفاوض قوية مع القدرة على التأثير في النتائج. •    القدرة على بناء شبكة للتنسيق بين الأقسام. •    فهم جيد لبيئة الأعمال في الإمارات ويفضل وجود علاقات مباشرة مع مجتمع HNI المحلي. •    إجادة الحاسوب. •    القدرة على التكيّف مع بيئة متعددة الثقافات. •    فهم جيد لممارسات البنوك واللوائح. •    تدريب مكافحة غسيل الأموال، العقوبات/الامتثال وممارسة بنكية أساسية. حول Standard Chartered نحن بنك دولي، رشيق بما يكفي للعمل، وكبير بما يكفي لإحداث تأثير. لأكثر من 170 عامًا، عملنا على إحداث فرق إيجابي لعملائنا ومجتمعاتنا وببعضهم البعض. نحن نُشَكِّك الوضع القائم، نحب التحدي ونستمتع بإيجاد فرص جديدة للنمو والتحسن مما كان عليه من قبل. إذا كنت تبحث عن مهنة ذات هدف وتريد العمل لبنك يصنع الفرق، فنحن نرغب في سماعك. يمكنك الاعتماد علينا لنعطيك دفعتك الفريدة من المواهب ولا يمكننا الانتظار لرؤية المواهب التي يمكنك جلبها إلينا. غرضنا، وهو دفع التجارة والازدهار من خلال تنوعنا الفريد، مع وعد علامتنا، بأن نكون هنا للأفضل، يتحقق من خلال كيف نعيش قيمنا. عند العمل معنا، سترى كيف نقدر الاختلاف ونؤيد الإدماج. معًا نحن: <ul> <li>نفعل الشيء الصحيح وكوننا حازمين، نتحدى بعضنا البعض، ونعيش بنزاهة، مع وضع العميل في صميم ما نقوم به</li> <li>نلازم التطوير المستمر نسعى جاهدين للتحسين والابتكار، نبقي الأمور بسيطة نتعلم من العمل الجيد، وأحيانًا من ليس جيدًا</li> <li>نكون أفضل معًا يمكننا أن نكون أنفسنا، نكون شاملين، نرى الخير في الآخرين، ونعمل معًا لبناء للمستقبل</li> </ul> ما نقدمه تماشيًا مع ميثاق الأجور العادل لدينا، نقدم راتباً ومزايا تنافسية لدعم صحتك الذهنية والجسدية والمالية والاجتماعية. <ul> <li>تمويل بنكي أساسي للتقاعد والتأمين الطبي والحياة، مع مزايا مرنة وتطوعية متاحة في بعض المواقع.</li> <li>الإجازة تشمل الإجازة السنوية، الأم/الأبوة (20 أسبوعًا)، إجازة sabbatical (حتى 12 شهرًا) والإجازة التطوعية (3 أيام)، إلى جانب أدنى معايير عالمية للإجازات والعطلات العامة، والتي تصل إلى 30 يومًا كحد أدنى.</li> <li>العمل بمواعيد مرنة مع خيارات حول مواقع المنزل والمكتب، وأنماط عمل مرنة.</li> <li>دعم رفاهية نشطة من خلال Unmind، منصة رفاهية رقمية رائدة في السوق، دورات التطوير من أجل الصلابة والمهارات الإنسانية الأخرى، وبرنامج المساعدة للموظفين العالمي، إجازة مرضية، مسعفو الصحة النفسية الأساسيين ومجموعة من أدوات المساعدة الذاتية</li> <li>ثقافة تعلم مستمرة لدعم نموك، مع فرص لإعادة التدريب والتعلم والوصول إلى التعلم المادي والافتراضي والرقمي.</li> <li>كونك جزءًا من مؤسسة شاملة وتستند قيمها إلى القيم، واحدة تتبنى وتحتفل بتنوعنا الفريد، عبر فرقنا ووظائف الأعمال وجغرافيا العمل - يشعر الجميع بالاحترام ويمكنه تحقيق إمكاناته كاملة.</li> </ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary Strategy •    Supporting the Senior/Associate Director for Revenue generation and business development. Drive the Digital Agenda  Business Acquisition & Sales Management •    Supporting in induction of all (NTB) new customers brought in by the Senior/Associate Director.  •    Achieve “best in class” productivity in order to maximize the efficacy of the sales process by providing support to Senior/Associate Director •    Update & maintain all MIS (Calls, Prospects, Attritions etc.) •    Maintain and update customer information on CEMS. Accurate and timely generation of reports. •    Activation of dormant accounts. •    Constantly updated product and process knowledge by successfully attending Tests/ Quizzes/ Certifications. Customer Relationship Building •    Build and deepen relationships with existing Priority Customers  •    Effectively meeting customer expectations and handling/ reduction of customer complaints. •    Provide professional customer service to achieve a high percentage of customer satisfaction and retention. •    Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places. •    Serve as the one-point contact to the High Net Worth customers of the Bank Key Responsibilities Processes •    Ensure compliance of laid down process and procedures. •    Facilitate and Implement work process improvements. •    To ensure compliance with Global Process Standards on Customer Data Confidentiality. People & Talent  •    Lead through example and build the appropriate culture and values.  Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. •    Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks. •    Employ, engage and retain high quality people, with succession planning for critical roles. •    Responsibility to review team structure/capacity plans. •    Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives. Risk Management •    Ensure KYC/AML updates, proper zero error documentation. •    Updating the C – Manager, adhering to the Contact Management Plan. •    Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. •    Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer. •    Ensure full awareness of all policies relating to operational risk, sales processes, anti-misselling, etc and comply with the same. •    Read, understand and comply with all provisions of the Group Code of Conduct. Governance  •    To be able to detect any suspicious transactions, Money laundering, forgeries etc  •    Highest compliance with reference to Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures.  •    Ensure all GPS standards are followed and adhered. Regulatory & Business Conduct  •    Display exemplary conduct and live by the Group’s Values and Code of Conduct.  •    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. •    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. •    Good knowledge groups policies, standards, local regulations and legislations of the prevention of money laundering and adherence to group code of conduct. Key stakeholders Internal: •    Product Manager – Priority Banking - for Launch and implementation of product campaigns •    Customer Service Manager - WM - for Product services to the customers •    Unit Heads – Treasury - Implementation of sales strategies •    Branch Managers - Implementation of sales strategies •    Marketing Manager - WM - Coordinate marketing and research activities. •    Country Money Laundering Prevention Officer. External: •    Existing and Prospective Customers - for Acquisition and retention of business Other Responsibilities •    Ability to maintain a highly decent professional environment in the Priority Centre.  •    Educate Clients on using of other delivery channels. Skills and Experience •    Manage Conduct  •    Manage Risk •    Manage People •    Spot Opportunities •    Solve Problems •    Take the Lead •    Build Resilience  Qualifications •    University Graduate. •    Relevant experience in relationship management. •    Experience in handling all Banking Customer Services & Investment Products. •    Strong communication and negotiation skills with the ability to influence outcomes. •    Networking ability to manage interdepartmental deliverables. •    Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community. •    Proficiency in Computers. •    Adapting to multi-cultural environment. •    Good knowledge of banking practises and regulations. •    Anti-Money laundering, Sanctions/Compliance Training and Basic Banking Practice. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: <ul> <li>Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li>Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li>Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul> What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. <ul> <li>Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.</li> <li>Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li>Flexible working options based around home and office locations, with flexible working patterns.</li> <li>Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li>A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li>Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul> </div>

وظائف مدير محل في الإمارات

مساعد موارد بشرية

أخصائي مرئيات ومدرب (Visual Merchandiser & Trainer)

Senior Associate Director, Priority Banking

منسق العمليات والمكتب

Assistant Relationship Manager

مدير علاقة مساعد

أصحاب المواقع

أصحاب العمل

الباحثين عن عمل

وظائف مدير محل في الإمارات

مساعد موارد بشرية

أخصائي مرئيات ومدرب (Visual Merchandiser & Trainer)

Senior Associate Director, Priority Banking

منسق العمليات والمكتب

Assistant Relationship Manager

مدير علاقة مساعد

اشترك لتصلك وظائف وظائف مدير محل في الإمارات الجديدة دوريا علي بريدك