وظائف مهندسى شبكات سيسكو - دبي الإمارات

<ul><li>Assist in the configuration and management of network devices such as routers, switches, and firewalls to ensure optimal performance.</li><li>Monitor network performance and security, identifying and resolving issues swiftly to maintain system uptime.</li><li>Support the installation and troubleshooting of network hardware and software, gaining hands-on experience in real-world scenarios.</li><li>Collaborate with senior engineers on network design projects, contributing fresh ideas and insights to enhance infrastructure.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field for foundational knowledge in networking concepts.</li><li>Relevant certifications such as CompTIA Network+, Cisco CCNA, or Juniper JNCIA to validate technical expertise and commitment.</li><li>0-2 years of experience in a networking role, showcasing a foundation in practical network management and troubleshooting.</li><li>Candidates from diverse backgrounds are encouraged to apply, fostering an inclusive work environment.</li></ul>

<p>About the Role</p><p>We are looking for a motivated <strong>Junior Network Security Engineer</strong> to join our infrastructure and security team. This role is ideal for someone with foundational experience in networking and firewall administration who is eager to grow into a full-fledged network security engineer. You will work closely with senior engineers to support, configure, and troubleshoot enterprise network and security infrastructure across on-premises and cloud environments.</p><p>Key Responsibilities</p><ul><li><p>Assist in configuring and maintaining Cisco routers, switches, and firewalls (ASA/Fortinet) under senior engineer guidance.</p></li><li><p>Support day-to-day monitoring of network and firewall health, escalating complex issues as needed.</p></li><li><p>Help implement and troubleshoot VPNs, basic firewall policies, NAT rules, and access control lists.</p></li><li><p>Participate in the deployment and support of Fortinet FortiGate firewalls, including basic policy and UTM profile configuration.</p></li><li><p>Assist with load balancer (F5/Citrix ADC) configuration tasks such as creating virtual servers, pools, and health monitors under supervision.</p></li><li><p>Support Azure cloud networking tasks — creating VMs, VNets, subnets, NSGs, and basic resource group management.</p></li><li><p>Contribute to documentation: configuration guides, network diagrams, and basic runbooks.</p></li><li><p>Assist with User Acceptance Testing (UAT) and operational readiness checks for new deployments.</p></li><li><p>Respond to and resolve tickets related to connectivity, VPN access, and basic network issues within SLA.</p></li><li><p>Manage Microsoft 365 / Azure Active Directory tasks such as user/device management and basic security settings.</p></li><li><p>Collaborate with senior engineers and cross-functional teams (infrastructure, vendors, stakeholders) on project delivery.</p></li><li><p>Continuously build technical knowledge through certifications and on-the-job mentorship.</p></li></ul><p>Required Qualifications</p><ul><li><p><strong>1–3 years</strong> of hands-on experience in network administration, IT support, or a junior network/security engineering role.</p></li><li><p>Working knowledge of networking fundamentals (TCP/IP, VLANs, routing/switching basics, DNS/DHCP).</p></li><li><p>Exposure to firewall technologies (Cisco ASA, Fortinet FortiGate, or similar).</p></li><li><p>Basic understanding of VPNs and remote connectivity concepts.</p></li><li><p>Familiarity with Microsoft 365 and Azure Active Directory administration.</p></li><li><p>Strong troubleshooting mindset and willingness to learn under pressure.</p></li><li><p>Good communication skills, both written and verbal (English required).</p></li><li><p>Bachelor's degree in Computer Science, IT, or a related field (or equivalent practical experience).</p></li></ul><p>Preferred / Nice-to-Have</p><ul><li><p>Entry-level certifications such as <strong>CCNA</strong>, <strong>Fortinet NSE1–3</strong>, or <strong>Microsoft Azure Fundamentals (AZ-900)</strong>.</p></li><li><p>Exposure to load balancers (F5, Citrix ADC) or SD-WAN concepts.</p></li><li><p>Basic scripting/automation exposure (PowerShell, Python, or Ansible).</p></li><li><p>Prior experience in a Service Desk, NOC, or technical support environment.</p></li><li><p>Familiarity with ITIL-based service management practices.</p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><p>Key Skills</p><ul><li><p>Eagerness to learn and grow technically</p></li><li><p>Team player with a positive, proactive attitude</p></li><li><p>Strong attention to detail</p></li><li><p>Ability to follow documented procedures accurately</p></li><li><p>Good time management under SLA-driven environments</p></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Key Responsibilities</p><ul><li><p>Generate new business opportunities and sales leads.</p></li><li><p>Develop relationships with clients and key decision-makers.</p></li><li><p>Present and demonstrate AI, software, hardware, and networking solutions.</p></li><li><p>Prepare quotations, proposals, and technical documentation.</p></li><li><p>Conduct customer meetings and solution presentations.</p></li><li><p>Provide pre-sales technical support and consultation.</p></li><li><p>Collaborate with technical and implementation teams.</p></li><li><p>Meet and exceed sales targets and KPIs.</p></li><li><p>Maintain accurate records in CRM systems.</p></li><li><p>Stay informed about industry trends and competitor products.</p></li></ul><p>Requirements</p><ul><li><p>Bachelor's degree in IT, Computer Science, Engineering, Business, or related field.</p></li><li><p>Experience in technology sales, IT solutions, networking, or telecommunications.</p></li><li><p>Strong knowledge of routers, switches, firewalls, cloud services, and enterprise IT solutions.</p></li><li><p>Excellent communication, presentation, and negotiation skills.</p></li><li><p>Ability to build strong customer relationships.</p></li><li><p>Self-motivated with a results-oriented mindset.</p></li></ul><p>Preferred Qualifications</p><ul><li><p>Experience selling AI, SaaS, cloud, networking, or cybersecurity solutions.</p></li><li><p>Industry certifications such as CCNA, CCNP, cloud certifications, or equivalent.</p></li><li><p>Experience with enterprise and corporate clients.</p></li></ul><p>Benefits</p><ul><li><p>Competitive salary plus commission.</p></li><li><p>Performance bonuses.</p></li><li><p>Career growth opportunities.</p></li><li><p>Professional training and certifications.</p></li><li><p>Health and employment benefits as applicable.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Technical Sales</p></li><li><p>Business Development</p></li><li><p>AI Solutions</p></li><li><p>Software Sales</p></li><li><p>Hardware Sales</p></li><li><p>Networking &amp; Infrastructure</p></li><li><p>Customer Relationship Management</p></li><li><p>Solution Consulting</p></li><li><p>Lead Generation</p></li><li><p>Negotiation &amp; Closing </p></li><li><p>Arabic Speaker </p></li></ul><p></p></section>

We’re Hiring | Senior Network & Network Security Pre-Sales Solution Architect<br>CCIE – Mandatory [CCIE Routing & Switching/ CCIE Security /CCIE Enterprise Infrastructure/CCIE Data Center ]<br>Our client is looking for a senior Network & Network Security Pre-Sales Solution Architect who can architect, position and win complex enterprise networking and cybersecurity solutions. You’ll work directly with enterprise & government customers, partnering with sales teams from technical discovery through solution design, POCs, RFPs and deal closure.<br>What we’re looking for:10–12+ years in Enterprise Networking & Network Security Strong Pre-Sales / Solution Architecture experience Active CCIE certification – mandatory Enterprise Routing & Switching, SD-WAN, SDN, Wireless & Data Centre Networking Cisco ACI, Catalyst Center, BGP/OSPF, MPLS, VXLAN EVPNNGFW, SASE, ZTNA, NAC, VPN, segmentation & network security Strong experience with Cisco plus exposure to Fortinet, Palo Alto, Check Point, Aruba, Juniper, F5 or Zscaler Hands-on with HLD/LLD, BOM, SOW, RFP/RFI/RFQ, sizing and licensing Experience leading POCs, technical workshops and competitive solution presentations Strong track record supporting large, complex enterprise opportunities SI / MSP / VAR background preferred UAE/GCC enterprise or government customer exposure is a strong advantage<br>This is a customer-facing, commercially driven architecture role — not a pure implementation/network operations position. If you’re a CCIE-certified architect who can translate complex technology into winning enterprise solutions, we’d like to hear from you.

<ul><li><p>Administer and support Windows Server and Linux environments. Manage VMware vSphere/ESXi and Hyper-V virtualization platforms. Configure and maintain Active Directory, DNS, DHCP, Group Policy, and Microsoft Entra ID (Azure AD). Deploy, configure, and maintain enterprise servers and infrastructure services. Perform server provisioning, OS upgrades, patch management, and performance tuning. Manage storage solutions (NetApp, Dell EMC, HPE) and backup platforms such as Veeam, Commvault, or Veritas NetBackup. Support Microsoft Azure infrastructure and hybrid cloud environments. Monitor infrastructure using enterprise monitoring tools and proactively resolve issues. Perform incident, problem, and change management activities in accordance with ITIL processes. Implement disaster recovery (DR) and business continuity (BCP) procedures. Collaborate with network, security, database, and application teams to ensure seamless service delivery.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field is essential for foundational knowledge.</li><li>A minimum of 5 years of experience in IT infrastructure management, demonstrating a proven track record of successful project delivery.</li><li>Relevant certifications such as ITIL, Cisco CCNA, or Microsoft Azure Certification to validate expertise and commitment.</li><li>Experience in cloud technologies, particularly AWS or Azure, to effectively manage hybrid infrastructures.</li></ul>

Job Title: Senior L3 Network Admin – Security, Cloud & Enterprise Networks Location: Dubai Duration: 2+ Years<br>Job Summary Seeking a highly experienced Senior L3 Network Engineer / Network Architect with 8–10 years of enterprise networking experience. The role focuses on architecture-level support, advanced troubleshooting, hybrid cloud networking, security governance, Zero Trust implementation, and enterprise network optimization. The candidate should possess CCIE-level expertise and strong hands-on experience across multi-vendor environments, Microsoft Azure networking, and enterprise security platforms.<br>Required Qualifications Experience8–10 years of enterprise network engineering experience. Strong background in architect-level ownership of mission-critical environments. Proven experience managing large-scale enterprise networks. Mandatory Technical Skills CCIE (Enterprise Infrastructure or Security) Palo Alto Firewalls Cisco Firepower Threat Defense (FTD) Microsoft Azure Networking (L3 Level) Cisco DNACCisco ISECisco WLCF5 Load Balancers BGP, OSPF, SD-WAN, LAN/WANDNS, DHCP, and enterprise network services Preferred Certifications Mandatory CCIE – Enterprise Infrastructure or Security Strongly Preferred Palo Alto Networks Certified Network Security Engineer (PCNSE) Microsoft Azure AZ-700 – Azure Network Engineer Associate F5 Certified Administrator / Specialist Preferred ITIL® 4 Foundation Certification

We have an immediate opportunity for "Senior L3 Network Engineer / Network Architect". Please let me know if you're interested kindly send me your CV to kirthika.r@lancesoft.com<br>????Title: Senior L3 Network Engineer / Network Architect????Location : Dubai- onsite????Duration : 1 year contract extendable⏰ Notice Period: Immediate joiner or up to 30 days<br>???? Key Requirements 8–10 years of experience in enterprise network engineering, with senior L3 / architect-level ownership Proven experience leading large-scale, mission-critical network environments <br>Technical Expertise (Mandatory) CCIE (Enterprise Infrastructure or Security) – mandatory Palo Alto Firewalls (expert level, including segmentation & Zero Trust) Cisco Firepower Threat Defense (FTD) Microsoft Azure Networking – L3 level Cisco DNAC, Cisco ISE, Cisco WLC  F5 Load Balancers Strong expertise in BGP, OSPF, SD-WAN, LAN/WAN Solid understanding of DNS, DHCP, and enterprise network services <br>Certifications (Mandatory / Preferred) CCIE – Enterprise Infrastructure or Security (Mandatory) Palo Alto Networks: PCNSE (strongly preferred) Microsoft Azure: AZ-700 (Azure Network Engineer Associate) F5 Networks: F5 Certified Administrator / Specialist ITIL® 4 Foundation (preferred) <br>Interested candidates send me your Cv along with below details:<br>Expected salary:Visa/ Work Permit:Notice Period:Current Location:

<p>Job Title: IT Site Supervisor Location: Dubai, UAE Job Summary We are seeking an experienced IT Site Supervisor to lead onsite IT infrastructure projects. The successful candidate will supervise technicians, coordinate daily activities, ensure quality installations, and deliver projects safely and on schedule.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Supervise and manage all IT technicians on site.</p></li><li><p>Plan daily work schedules and assign tasks.</p></li><li><p>Read and interpret network, CCTV, and fiber optic drawings.</p></li><li><p>Supervise structured cabling and fiber optic splicing activities.</p></li><li><p>Ensure proper installation of network racks, switches, firewalls, patch panels, UPS, wireless access points, and CCTV systems.</p></li><li><p>Inspect workmanship and ensure compliance with company quality standards.</p></li><li><p>Coordinate with project managers, consultants, contractors, and clients.</p></li><li><p>Monitor project progress and prepare daily site reports.</p></li><li><p>Ensure site safety and compliance with company procedures.</p></li><li><p>Manage site materials, tools, and manpower.</p></li><li><p>Troubleshoot installation issues and provide technical guidance.</p></li><li><p>Train and mentor junior technicians</p></li></ul><br><p>Requirements</p><ul><li><p>5–8 years of experience in IT infrastructure projects.</p></li><li><p>Minimum 2 years of experience in a supervisory role.</p></li><li><p>Strong knowledge of structured cabling, fiber optic splicing, CCTV, network infrastructure, and rack installations.</p></li><li><p>Ability to read AutoCAD and technical drawings.</p></li><li><p>Good leadership, communication, and organizational skills.</p></li><li><p>UAE Driving License is mandatory.</p></li></ul><br><p>Preferred Certifications</p><ul><li><p>Fiber Optic Splicing Certification</p></li><li><p>Structured Cabling Certification</p></li><li><p>Cisco CCNA or equivalent networking certification</p></li><li><p>CCTV installation certification</p></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>2.1 Fortinet Security Infrastructure</p><p>▪ Design, deploy, configure, and manage Fortinet FortiGate Next-Generation Firewalls (NGFW) across all Group sites and entities</p><p>▪ Administer and maintain FortiManager for centralised policy management, device provisioning, and configuration across the multi-site Fortinet estate</p><p>▪ Configure and manage FortiWAF (Web Application Firewall) to protect web-facing applications and portals against OWASP Top 10 threats and application-layer attacks</p><p>▪ Develop, review, and enforce firewall security policies, NAT rules, VPN configurations (IPSec and SSL), and traffic shaping policies</p><p>▪ Maintain and optimise Fortinet Security Fabric integrations including FortiAnalyzer, FortiSwitch, FortiAP, and FortiClient where deployed</p><p>▪ Conduct regular firewall rule base reviews and clean-up exercises to ensure policies align with the principle of least privilege</p><p>▪ Manage firmware upgrades and patch cycles across all Fortinet devices in accordance with the Group’s change management and patch management processes</p><p>2.2 Network Access Control (NAC)</p><p>▪ Configure, manage, and maintain Network Access Control (NAC) solutions to enforce device compliance and access policies across wired and wireless networks ▪ Implement 802.1X port-based authentication for all corporate network access points, integrated with Active Directory and RADIUS (FortiAuthenticator or equivalent) ▪ Define and enforce NAC policies for endpoint compliance checks including operating system patch level, antivirus status, and certificate validity before granting network access ▪ Manage guest network access, BYOD policies, and quarantine VLAN procedures for non-compliant or unrecognised devices ▪ Maintain and audit NAC access logs and generate periodic compliance reports for IT management review</p><p>2.3 Network Infrastructure &amp; Architecture</p><p>▪ Design and maintain network segmentation architecture including VLANs, DMZ zones, and micro-segmentation to limit lateral movement and enforce security boundaries</p><p>▪ Administer routing protocols (BGP, OSPF, EIGRP) and switching technologies (STP, LACP, VTP) across campus and data centre environments</p><p>▪ Manage SD-WAN configurations and WAN link failover across multi-site Group locations</p><p>▪ Maintain site-to-site and remote access VPN infrastructure for secure connectivity across Group entities and remote users</p><p>▪ Monitor network performance and capacity across all sites using network monitoring tools (SolarWinds, PRTG, FortiAnalyzer, or equivalent)</p><p>▪ Respond to and resolve network incidents within defined SLA timeframes, performing root cause analysis and preventive action documentation</p><p>2.4 Patch Management</p><p>▪ Manage and execute the network infrastructure patch management lifecycle including vulnerability identification, patch testing, scheduling, deployment, and post-patch verification</p><p>▪ Maintain an up-to-date patch status register for all network devices including firewalls, switches, routers, wireless controllers, and access points</p><p>▪ Coordinate firmware and software upgrades for all network infrastructure in compliance with the Group’s change management process and approved maintenance windows</p><p>▪ Monitor vendor security advisories (Fortinet PSIRT, Cisco PSIRT, and equivalent) and assess applicability and urgency of security patches within the Group environment</p><p>▪ Produce monthly patch compliance reports for IT management, identifying devices with outstanding critical or high-severity patches and their remediation timelines</p><p>2.5 Security Operations Support</p><p>▪ Collaborate with the Group IT security team on network-related security incidents, investigations, and threat containment activities</p><p>▪ Support the implementation and maintenance of network security monitoring using SIEM platforms, reviewing firewall and IPS logs for anomalous activity</p><p>▪ Participate in vulnerability assessments and penetration testing remediation activities related to network infrastructure</p><p>▪ Contribute to the development and maintenance of network security policies, standards, and procedures in alignment with ISO 27001, NIST, and UAE regulatory requirements (NESA, NCA)</p><p>2.6 Support Engineering (as required)</p><p>▪ Provide Level 2 and Level 3 infrastructure and network support to end users and business units across the Group as and when required</p><p>▪ Assist with IT helpdesk escalations related to network connectivity, VPN access, and firewall-blocked services<br> ▪ Support new site setups, office moves, and network infrastructure expansions across Arenco Group entities<br> ▪ Participate in IT on-call rotation for critical network infrastructure incidents outside of standard business hours as required by operational needs<br> ▪ Document all support activities, configurations, and resolutions in the IT service management platform<br>2.7 Avaya IP Office PABX System</p><p>● Administer and maintain the Avaya IP Office PABX system across all Arenco Group sites, including system configuration, user administration, hunt groups, call routing, and auto-attendant programming</p><p>● Configure and manage Avaya IP Office extensions, SIP trunks, Direct Inward Dialling (DID), voicemail, and call recording settings in line with Group business requirements</p><p>● Integrate Avaya IP Office with the corporate network infrastructure, ensuring QoS policies are applied to VoIP traffic to maintain call quality across WAN and LAN links</p><p>● Perform system health checks, software upgrades, and licence management for the Avaya IP Office platform, ensuring firmware and software are maintained at vendor-supported versions</p><p>● Troubleshoot and resolve IP telephony issues including call quality degradation, registration failures, SIP trunk faults, and voicemail system errors in a timely manner</p><p>● Maintain accurate documentation of the Avaya IP Office system configuration, extension registers, trunk assignments, and dial plan across all Group sites</p><p>● Liaise with Avaya-authorised partners and telecom service providers for escalated support, hardware replacement, and system expansion projects</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requirement Detail Education Bachelor’s degree in Computer Science, Information Technology, Network Engineering, or a related technical discipline Total experience Minimum 4 to 5 years of hands-on, production-level network engineering experience Fortinet hands-on Minimum 3 years of direct hands-on experience with FortiGate NGFW, FortiManager, and FortiWAF in enterprise or multi-site environments Network fundamentals Solid working knowledge of TCP/IP, DNS, DHCP, BGP, OSPF, VLANs, STP, NAT, IPSec/SSL VPN, QoS, and SD-WAN NAC &amp; access control Demonstrable experience deploying and managing 802.1X / NAC solutions integrated with RADIUS and Active Directory Patch management Experience maintaining and executing patch management programmes for network infrastructure; familiarity with change management processes Industry experience Prior experience in a multi-site enterprise or group-of-companies IT environment is strongly preferred The following certifications are required or strongly preferred. Candidates with the mandatory certifications and actively pursuing preferred certifications will be given priority consideration. Category Certification Vendor Status Mandatory NSE 4 — Network Security Professional Fortinet Required Mandatory NSE 5 — Network Security Analyst (FortiManager / FortiAnalyzer) Fortinet Required Mandatory NSE 6 — FortiWAF Specialist Fortinet Required Preferred NSE 7 — Enterprise Firewall / SD-WAN Fortinet Preferred Preferred CCNA — Cisco Certified Network Associate Cisco Preferred Preferred CCNP — Enterprise or Security Cisco Advantage Preferred CompTIA Network+ or Security+ CompTIA Preferred Advantage Certified Ethical Hacker (CEH) or equivalent security certification EC-Council Advantage </p><p></p></section>

Our client Primealley is looking for a Technical Support Engineer to provide L1/L2 technical support, troubleshoot user and system issues, and ensure timely resolution of support requests. The ideal candidate should have strong troubleshooting skills, basic networking knowledge, and the ability to communicate clearly with users, internal teams, and vendors. Key Responsibilities Provide L1/L2 technical support for user, system, and network-related issues. Troubleshoot connectivity issues including LAN, WAN, Wi-Fi, VPN, and internet access. Assist users with access issues, IP configuration, device setup, and basic hardware/software problems. Monitor system and network performance and respond to alerts or reported issues. Log, track, and update support tickets, ensuring timely follow-up and closure. Escalate complex technical issues to senior technical teams when required. Support configuration and basic troubleshooting of routers, switches, firewalls, and access points. Coordinate with ISPs, vendors, and internal teams for issue resolution or service requests. Maintain basic technical documentation, troubleshooting steps, and support records. Ensure users receive clear updates and professional support throughout the resolution process. Required Skills & Knowledge Good understanding of TCP/IP, DHCP, DNS, NAT, VLANs, and basic routing concepts. Good hands-on knowledge of routers, switches, firewalls, and Wi-Fi access points. Familiarity with Cisco, Mikro Tik, Ubiquiti, HP, Huawei, Fortinet, Sophos, or similar technologies. Experience with ticketing systems and technical support processes. Basic knowledge of network monitoring tools such as PRTG, Zabbix, or Solar Winds is preferred. Good understanding of cybersecurity and IT best practices. Preferred Qualifications Bachelor’s degree in Computer Science, IT, Telecom, or a related field.1–3 years of relevant technical support, IT support, or network support experience. Certifications such as CCNA, MTCNA, JNCIA, or similar will be preferred. Proficiency in English. Fluency in Urdu/Hindi/Arabic is a plus. Soft Skills:Strong troubleshooting and analytical skills. Good communication skills for dealing with users and vendors. Ability to work independently and as part of a team. Good time management and task prioritization. Professional attitude and willingness to learn.

<p>Job Title: ICT Presales Engineer Location: Burjuman, Dubai Company: TLM Distribution</p><p> <strong>What We Do:</strong> TLM Distribution, part of the TLM Group, is a leading distributor of Wi-Fi Networking and ICT hardware solutions across the Middle East and Africa. We partner with global networking brands such as Ubiquiti, MikroTik, Ruijie, Aruba, andRF-Elements, delivering advanced solutions to resellers, system integrators, and enterprises.TLM is also a strategic investor in its logistics capabilities and has over 300,000sqft of world-class warehousing facilities in the Jebel Ali Free Zone, Dubai. What We’re Looking For: We are seeking a skilled ICT Presales Engineer who will play a vital role in solution design, presales support, and client engagement for our networking portfolio.</p><p> <strong>Key Responsibilities</strong> ● Work with the sales team to understand customer networking requirements and design tailored solutions. ● Prepare and deliver technical presentations, demos, and proof of concepts (POCs) for customers and partners. ● Respond to RFPs/RFQs with accurate technical proposals and solution documentation. ● Collaborate with vendors (Ubiquiti, MikroTik, Ruijie, Aruba, RF-Elements) to build competitive solutions. ● Provide presales technical support during customer meetings, partner events, and exhibitions. ● Assist in preparing Bills of Materials (BOMs), solution architectures, and network designs. ● Stay updated with the latest networking trends, products, and competitor offerings. ● Support account managers with technical expertise for cross-selling and upselling opportunities.</p><br><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor’s degree in Technology or a related field.</p></li><li><p>CCNA & CCNP Certification</p></li><li><p>4+ years of successful experience in the technology industry as a Pre-Sales Engineer.</p></li><li><p>Proven experience in delivering technical training sessions, both in-house and to external stakeholders.</p></li><li><p>Strong knowledge of Wi-Fi, routing, switching, and network security solutions.</p></li><li><p>Hands-on experience with Ubiquiti, MikroTik, Ruijie, Aruba, or RF-Elements.</p></li><li><p>Excellent communication and interpersonal skills, with the ability to build and maintain relationships with partners and vendors.</p></li><li><p>Fluency in English.</p></li></ul><br><p><strong>What We Offer</strong> ● Competitive salary and performance-based incentives. ● Opportunities to work with leading global networking brands. ● Professional development and vendor certification support. ● Growth within a dynamic and fast-paced distribution environment.Job Title: ICT Presales Engineer</p>

<ol><li><p>Provide architecture-level network support for enterprise and hybrid cloud environments.</p></li><li><p>Review, validate, and challenge High-Level Designs (HLDs) and Low-Level Designs (LLDs) for complex network and security solutions.</p></li><li><p>Drive network optimization, scalability, resiliency, and performance improvements.</p></li><li><p>Act as the technical authority for multi-vendor network architecture decisions.</p></li><li><p>Serve as the final escalation point for business-critical and complex network incidents.</p></li><li><p>Lead critical incident bridges, drive service restoration, and minimize business impact.</p></li><li><p>Identify systemic issues and implement long-term improvements to network availability and stability.</p></li><li><p>Lead firewall architecture and security design reviews for Palo Alto and Cisco FTD environments.</p></li><li><p>Optimize firewall rule bases, network segmentation, and least-privilege access controls.</p></li><li><p>Drive the implementation of Zero Trust network architecture.</p></li><li><p>Ensure security controls align with enterprise security frameworks and compliance requirements.</p></li><li><p>Design and support Microsoft Azure networking, including VNets, routing, UDRs, NSGs, VPN Gateway, and hybrid connectivity.</p></li><li><p>Optimize cloud network performance, security, and availability.</p></li><li><p>Manage and optimize enterprise routing and switching using BGP and OSPF.</p></li><li><p>Oversee SD-WAN architecture and WAN performance optimization.</p></li><li><p>Govern enterprise DNS, DHCP, and other critical network services.</p></li><li><p>Provide expert support for Cisco DNA Center (DNAC), Cisco Identity Services Engine (ISE), and Cisco Wireless LAN Controllers (WLC).</p></li><li><p>Oversee F5 Load Balancers, including application delivery optimization and high-availability design.</p></li><li><p>Lead network capacity planning, forecasting, and performance management initiatives.</p></li><li><p>Ensure compliance, configuration governance, and audit readiness across network platforms.</p></li><li><p>Support internal and external audits by maintaining architecture documentation and evidence.</p></li><li><p>Chair or participate as a senior member of the Change Advisory Board (CAB).</p></li><li><p>Review and approve high-risk network changes, upgrades, and migrations.</p></li><li><p>Mentor L2/L3 engineers and provide technical and architectural guidance.</p></li></ol><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.</p></li><li><p>8–10 years of experience in enterprise network engineering with senior L3 or network architect-level ownership.</p></li><li><p>Proven experience managing and supporting large-scale, mission-critical enterprise network environments.</p></li><li><p>Expert-level knowledge of <strong>CCIE Enterprise Infrastructure or Security (Mandatory)</strong>.</p></li><li><p>Hands-on expertise in Palo Alto Firewalls, including network segmentation and Zero Trust architecture.</p></li><li><p>Strong experience with Cisco Firepower Threat Defense (FTD).</p></li><li><p>Advanced knowledge of Microsoft Azure Networking (L3 level).</p></li><li><p>Experience with Cisco DNA Center (DNAC), Cisco Identity Services Engine (ISE), and Cisco Wireless LAN Controllers (WLC).</p></li><li><p>Hands-on experience managing F5 Load Balancers.</p></li><li><p>Strong expertise in BGP, OSPF, SD-WAN, LAN/WAN, routing, and switching technologies.</p></li><li><p>Solid understanding of DNS, DHCP, and enterprise network services.</p></li><li><p>Excellent analytical, troubleshooting, leadership, and stakeholder management skills.</p></li></ul><p><strong>Preferred Certifications</strong></p><ul><li><p>CCIE – Enterprise Infrastructure or Security (<strong>Mandatory</strong>)</p></li><li><p>Palo Alto Networks Certified Network Security Engineer (PCNSE)</p></li><li><p>Microsoft Certified: Azure Network Engineer Associate (AZ-700)</p></li><li><p>F5 Certified Administrator or F5 Certified Specialist</p></li><li><p>ITIL® 4 Foundation Certification</p></li></ul>

Company Description<br><br>Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.<br><br>Job Description<br><br>Perform IT maintenance activities on a monthly basis. Follow all Accor IT Policies and guidelines such as user rights, security policy, backup policy, preventive maintenance, contingency plan etc. Assist with implementation of Accor IT brand standards, new technologies, systems and projects. Identify IT related risks and issues and escalate them to hotel management and IT Cluster Director. Escalate IT issues to IT Cluster Director. Travel as required by the business. Manage day-to-day IT operations and ensure smooth running of all computer systems in the hotel for users and guests. Provide technical support and training on systems and networks. Participate in Accor regional e Learning platform. Follow set of guidelines related to archiving back-ups, accessing records, and transferring records via different channels. Ensure backup of all relevant user generated data. Troubleshoot and carry out repairs and data backup / restoration when necessary. Monitor systems and network performance on an ongoing, daily basis. Install and configure software and hardware as per Accor standard. Understand the applicability of new and improved IT developments and solutions. Display ability to identify potential upgrades, enhancements, new products and their effects Conduct basic software training. Demonstrate good understanding of the hotel’s software / hardware. Conduct tests on hardware /software for maintenance purposes. Perform diagnostic functions including replacing suspect components with other serviceable components and reloading of associated software. Perform routine maintenance activities in order to identify and/or prevent events that might hinder operations. Install only the latest, original and properly licensed software is running on the hotel’s systems and computers. Maintain software licenses and follow recommended upgrade schedules. Provide local first level technology, guest & employee end-user support. Troubleshoot issues on hotel's local network, computers, software and systems. Work as onsite hand-and-eyes function for remote support. Assist the IT New Developments team with new hotel developments and hotel integration projects as required.<br><br>Qualifications<br><br>Degree in IT, Computer Science, or other relevant discipline. Experience of embedding change projects within an organization. IT certifications such as CCNA or CCNP, Comptia A+ or Comptia N+ will be an added advantage. Strong interpersonal and problem solving abilities Highly responsible & reliable with exceptional attention to detail Ability to focus attention on guest needs, remaining calm and courteous at all times

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Own and drive the end-to-end delivery of all Managed Services across the client portfolio, ensuring SLA/KPI adherence and continuous service improvement.</li><li>Provide executive oversight for 24x7 operations including NOC, Service Desk, End User Computing, Data Center, and Field Services.</li><li>Establish, monitor, and refine operational frameworks, escalation procedures, and incident/problem/change management processes aligned to ITIL best practices.</li><li>Drive regular service reviews with clients, presenting performance metrics, RCA reports, and roadmaps for improvement.</li><li>Champion automation, tooling, and process efficiency initiatives to reduce operational toil and improve delivery margins.</li><li>Lead and govern the Service Transition function for new account onboarding and contract renewals, ensuring seamless handover from presales/solutioning to steady-state operations.</li><li>Define and own transition plans, RACI matrices, risk registers, and knowledge transfer frameworks.</li><li>Ensure all technical baselines, runbooks, and operational documentation are in place prior to go-live.</li><li>Conduct post-transition reviews and drive lessons-learned into repeatable delivery models.</li><li>Act as the executive point of escalation and relationship owner for all Managed Services clients.</li><li>Build and sustain trusted advisor relationships with CIOs, IT Directors, and procurement stakeholders at client organizations.</li><li>Proactively identify upsell, cross-sell, and contract renewal opportunities in collaboration with the sales and presales teams.</li><li>Lead quarterly business reviews (QBRs), executive briefings, and customer satisfaction programs (CSAT/NPS).</li><li>Resolve critical escalations with ownership, empathy, and decisive action.</li><li>Lead, mentor, and develop a large multi-disciplinary delivery organization comprising Service Managers, Technical Leads, Engineers, and Support Staff.</li><li>Build a high-performance culture centered on accountability, customer centricity, and continuous learning.</li><li>Drive talent acquisition, succession planning, and retention strategies across the delivery function.</li><li>Set clear goals, conduct performance reviews, and manage career development plans for direct reports and extended teams.</li><li>Foster cross-functional collaboration between delivery, presales, engineering, and commercial teams.</li><li>Own the P&amp;L of the Managed Services delivery function, driving profitability without compromising quality.</li><li>Manage resource planning, capacity models, and cost optimization across shared delivery pools.</li><li>Partner with commercial teams on contract negotiations, pricing models, and deal structuring.</li><li>Track and report on delivery financials including revenue recognition, cost of delivery, and margin performance.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>20+ years of progressive experience in IT Infrastructure, with a significant portion in managed services or outsourcing environments.</li><li>Minimum 8–10 years in a senior leadership role managing large-scale service delivery organizations (200+ headcount preferred).</li><li>Proven track record of managing multi-client managed services portfolios with full P&amp;L accountability.</li><li>Hands-on experience across datacenter, network, systems, cloud, and end-user domains – not purely managerial.</li><li>Demonstrated experience in Service Transition – successfully onboarding complex accounts from presales to steady state.</li><li>Experience managing geographically dispersed teams across onsite, nearshore, and offshore delivery models.</li><li>Exposure to global/regional enterprise accounts and experience navigating complex client stakeholder environments.</li><li>Strong familiarity with ITIL framework; ITIL v4 Foundation or Expert certification preferred.</li><li>Experience with relevant toolsets: ServiceNow, Splunk, SolarWinds, ManageEngine, SCOM, Ansible, or equivalent.</li><li>Master's degree / MBA is an advantage, particularly with a technology or operations management focus.</li><li>Preferred Certifications: ITIL v4 Expert or Managing Professional, PMP or PRINCE2, AWS/Azure/GCP Architect or Operations level, VMware VCP or VCAP, Cisco CCNP/CCIE (advantageous), ISO 20000 or ISO 27001 Lead Auditor/Implementer (advantageous).</li><li>Executive Presence: Ability to engage and influence C-suite stakeholders both internally and at client organizations.</li><li>Strategic Thinking: Balances operational demands with long-term service strategy and business growth goals.</li><li>Customer Obsession: Relentless focus on client satisfaction, retention, and experience.</li><li>People Leadership: Inspires, develops, and holds large teams accountable with fairness and clarity.</li><li>Decisive Problem Solver: Thrives under pressure; owns escalations and drives swift, effective resolution.</li><li>Commercial Acumen: Understands the commercial drivers of managed services; thinks in terms of value, margin, and growth.</li><li>Adaptability: Comfortable operating in fast-paced, evolving environments with changing client and business needs.</li><li>Collaborative: Works cross-functionally with sales, pre-sales, engineering, and finance to deliver integrated outcomes.</li></ul><p></p></section>

???? We're Hiring: Broadcast Engineering Manager???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Experience Level: Mid-Level to Senior???? Work Arrangement: Fully Remote About UsWe are a technology-driven media organization committed to delivering reliable, high-quality broadcast services across television, radio, digital streaming, and multimedia platforms. Our distributed teams collaborate across Broadcast Engineering, Media Operations, Production, Information Technology, Network Engineering, Cybersecurity, Facilities, Content Delivery, Quality Assurance, and Executive Leadership to ensure seamless, innovative, and future-ready broadcast operations. The Role We are seeking an experienced Broadcast Engineering Manager to lead broadcast infrastructure, transmission systems, engineering operations, and technical modernization initiatives. The ideal candidate will oversee broadcast technology, systems integration, network reliability, regulatory compliance, engineering projects, and cross-functional collaboration while ensuring uninterrupted, high-quality content delivery across all broadcast platforms. Key Responsibilities Develop and implement broadcast engineering strategies, technology roadmaps, infrastructure standards, and operational frameworks aligned with organizational objectives. Lead engineering operations supporting television, radio, IPTV, OTT, satellite, terrestrial, and digital broadcasting environments. Collaborate with Media Operations, Production, Information Technology, Network Engineering, Cybersecurity, Facilities, Content Delivery, Vendors, and Executive Leadership to ensure reliable broadcast services. Oversee broadcast transmission systems, master control operations, studio infrastructure, playout automation, routing systems, signal distribution, and content delivery networks. Manage broadcast equipment including cameras, audio systems, video servers, routers, encoders, decoders, switchers, storage systems, transmitters, satellite links, and IP-based broadcast infrastructure. Plan and execute engineering projects including system upgrades, facility expansions, technology migrations, cloud broadcasting initiatives, and disaster recovery implementations. Establish preventive maintenance programs, asset lifecycle management, equipment calibration, system monitoring, and technical support processes. Ensure compliance with broadcast engineering standards, spectrum regulations, RF transmission requirements, signal quality standards, cybersecurity policies, and organizational governance. Coordinate vendor relationships, equipment procurement, technology evaluations, service contracts, and engineering documentation. Develop engineering procedures, standard operating procedures (SOPs), technical documentation, incident response plans, and business continuity strategies. Monitor key performance indicators (KPIs) including broadcast uptime, signal quality, equipment availability, network performance, incident resolution times, project delivery, maintenance compliance, and operational efficiency. Conduct engineering audits, technical risk assessments, system performance evaluations, capacity planning, benchmarking studies, and continuous improvement initiatives. Manage engineering budgets, capital expenditure (Cap Ex), operational expenditure (OpEx), broadcast technology investments, software licensing, and strategic modernization programs. Drive digital transformation through artificial intelligence (AI)-powered broadcast monitoring, predictive equipment maintenance, cloud-based media workflows, IP broadcasting technologies, automated quality control, workflow automation, and business intelligence solutions. Utilize Grass Valley, Imagine Communications, Evertz, Ross Video, Vizrt, Avid, EVS, Dalet, Adobe Creative Cloud, Microsoft 365, VMware, Cisco networking technologies, Power BI, Tableau, SNMP monitoring tools, cloud platforms, and broadcast management systems to optimize engineering performance and generate actionable insights. Prepare executive dashboards, engineering performance reports, infrastructure assessments, technology roadmaps, incident analyses, project updates, and strategic recommendations for senior leadership. Lead, mentor, and develop broadcast engineers, systems engineers, network specialists, maintenance technicians, and cross-functional teams while fostering a culture of technical excellence, innovation, collaboration, accountability, and continuous improvement. Requirements Bachelor's degree in Broadcast Engineering, Electrical Engineering, Electronics Engineering, Telecommunications Engineering, Computer Engineering, Information Technology, or a related field. Master's degree in Engineering, Telecommunications, Media Technology, Business Administration (MBA), or a related discipline is highly advantageous. Professional certifications such as Society of Broadcast Engineers (SBE), Cisco CCNP/CCIE, AWS Certified Solutions Architect, PMP, ITIL, SMPTE certifications, or equivalent are preferred. Minimum 5 years of experience in broadcast engineering, media technology, transmission engineering, network engineering, audiovisual systems, or related roles. At least 2 years of experience managing broadcast engineering teams, media infrastructure projects, technical operations, or enterprise broadcast environments preferred. Strong understanding of television and radio broadcasting, IP media networks, SMPTE standards, SDI/IP workflows, OTT streaming, cloud broadcasting, RF systems, signal processing, cybersecurity, disaster recovery, and engineering project management. Experience with Grass Valley, Imagine Communications, Evertz, Ross Video, Vizrt, Avid, EVS, Dalet, Cisco networking technologies, VMware, Microsoft Office Suite, Power BI, Tableau, cloud platforms, and broadcast management systems. Familiarity with AI-powered broadcast monitoring, cloud-native production, virtualized playout systems, automated media quality assurance, IP-based broadcasting, and advanced media analytics is highly advantageous. Strong leadership, communication, stakeholder management, technical troubleshooting, analytical thinking, project management, budgeting, organizational, and problem-solving skills. Ability to manage multiple engineering initiatives while balancing broadcast reliability, technology modernization, regulatory compliance, operational priorities, budgets, timelines, and organizational objectives. Ability to work effectively in a remote environment with distributed engineering teams, production staff, technology vendors, broadcasters, regulators, executives, and global stakeholders, with occasional travel for site installations, live event support, technology deployments, vendor meetings, and strategic planning sessions as required. What We Offer Fully remote work arrangement with flexible collaboration across global broadcast engineering, media technology, and operations teams. Competitive compensation package with performance-based incentives. Comprehensive health and wellness benefits. Professional development and broadcast engineering leadership growth opportunities. Exposure to AI-powered broadcast technologies, cloud media platforms, IP broadcasting solutions, and next-generation media infrastructure. Collaborative culture focused on innovation, technical excellence, operational reliability, accountability, and continuous improvement. Opportunity to shape the future of broadcasting by leading advanced engineering solutions that deliver exceptional media experiences to audiences worldwide.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Serve as the first point of contact for network incidents, ensuring rapid response and resolution to minimize downtime.</li><li>Monitor network performance metrics, identifying anomalies and implementing corrective actions to maintain service quality.</li><li>Coordinate with field technicians and engineers to escalate issues requiring on-site intervention, ensuring timely resolution.</li><li>Prepare detailed incident reports and analysis, documenting root causes and preventative measures to improve future responses.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.</li><li>Minimum of 3-5 years of experience in a Network Operations Center or similar technology support environment.</li><li>Industry certifications such as CCNA, CompTIA Network+, or ITIL Foundation are highly desirable.</li><li>Proven track record of managing network incidents and effectively coordinating resolutions across teams.</li></ul><p></p></section>

We are looking for an experienced Network Security Lead to design, implement, and govern enterprise network security solutions across hybrid environments. The role requires strong technical expertise in firewall architecture, VPN technologies, network segmentation, and security operations. The successful candidate will lead network security initiatives, ensure secure network connectivity, and provide technical guidance for enterprise security platforms.<br>Key Responsibilities Lead network security architecture, design, implementation, and operational governance activities. Manage and maintain enterprise firewall platforms including Fortinet, Palo Alto Networks, and Cisco ASA. Design and support secure VPN solutions including SSL VPN and IPSec VPN environments. Define and enforce firewall security standards, policies, and rule management processes. Perform firewall rule reviews, optimisation, segmentation improvements, and security configuration assessments. Support security incident investigation, troubleshooting, root cause analysis, and remediation activities. Manage firewall upgrades, migrations, lifecycle activities, and vendor coordination. Provide technical leadership and guidance to network and security operations teams. Ensure network security controls align with security policies, compliance requirements, and industry best practices.<br>Required Skills & Experience10–12 years of experience in enterprise network security. Strong hands-on experience with firewall technologies including Fortinet Forti Gate, Forti Manager, Forti Analyzer, Palo Alto Networks PAN-OS, Panorama, and Cisco ASA. Strong understanding of firewall policies, NAT, routing, VPN technologies, and network segmentation. Experience designing and managing SSL VPN and IPSec VPN solutions. Experience with high availability (HA), clustering, and disaster recovery configurations. Strong knowledge of IDS/IPS, URL filtering, malware protection, and network security monitoring. Experience handling complex security incidents and technical escalations. Relevant vendor certifications such as Fortinet certifications, PCNSA/PCNSE, or CCIE Security.<br>Preferred Skills Experience with cloud network security solutions across Azure, AWS, or GCP. Knowledge of automation tools such as Python or Ansible. Familiarity with security frameworks including ISO 27001, NIST, SOC 2, and PCI-DSS. Strong leadership, communication, and stakeholder management skills.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Own and drive the end-to-end delivery of all Managed Services across the client portfolio, ensuring SLA/KPI adherence and continuous service improvement.</li><li>Provide executive oversight for 24x7 operations including NOC, Service Desk, End User Computing, Data Center, and Field Services.</li><li>Establish, monitor, and refine operational frameworks, escalation procedures, and incident/problem/change management processes aligned to ITIL best practices.</li><li>Drive regular service reviews with clients, presenting performance metrics, RCA reports, and roadmaps for improvement.</li><li>Champion automation, tooling, and process efficiency initiatives to reduce operational toil and improve delivery margins.</li><li>Lead and govern the Service Transition function for new account onboarding and contract renewals, ensuring seamless handover from presales/solutioning to steady-state operations.</li><li>Define and own transition plans, RACI matrices, risk registers, and knowledge transfer frameworks.</li><li>Ensure all technical baselines, runbooks, and operational documentation are in place prior to go-live.</li><li>Conduct post-transition reviews and drive lessons-learned into repeatable delivery models.</li><li>Act as the executive point of escalation and relationship owner for all Managed Services clients.</li><li>Build and sustain trusted advisor relationships with CIOs, IT Directors, and procurement stakeholders at client organizations.</li><li>Proactively identify upsell, cross-sell, and contract renewal opportunities in collaboration with the sales and presales teams.</li><li>Lead quarterly business reviews (QBRs), executive briefings, and customer satisfaction programs (CSAT/NPS).</li><li>Resolve critical escalations with ownership, empathy, and decisive action.</li><li>Lead, mentor, and develop a large multi-disciplinary delivery organization comprising Service Managers, Technical Leads, Engineers, and Support Staff.</li><li>Build a high-performance culture centered on accountability, customer centricity, and continuous learning.</li><li>Drive talent acquisition, succession planning, and retention strategies across the delivery function.</li><li>Set clear goals, conduct performance reviews, and manage career development plans for direct reports and extended teams.</li><li>Foster cross-functional collaboration between delivery, presales, engineering, and commercial teams.</li><li>Own the P&amp;L of the Managed Services delivery function, driving profitability without compromising quality.</li><li>Manage resource planning, capacity models, and cost optimization across shared delivery pools.</li><li>Partner with commercial teams on contract negotiations, pricing models, and deal structuring.</li><li>Track and report on delivery financials including revenue recognition, cost of delivery, and margin performance.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>20+ years of progressive experience in IT Infrastructure, with a significant portion in managed services or outsourcing environments.</li><li>Minimum 8–10 years in a senior leadership role managing large-scale service delivery organizations (200+ headcount preferred).</li><li>Proven track record of managing multi-client managed services portfolios with full P&amp;L accountability.</li><li>Hands-on experience across datacenter, network, systems, cloud, and end-user domains – not purely managerial.</li><li>Demonstrated experience in Service Transition – successfully onboarding complex accounts from presales to steady state.</li><li>Experience managing geographically dispersed teams across onsite, nearshore, and offshore delivery models.</li><li>Exposure to global/regional enterprise accounts and experience navigating complex client stakeholder environments.</li><li>Strong familiarity with ITIL framework; ITIL v4 Foundation or Expert certification preferred.</li><li>Experience with relevant toolsets: ServiceNow, Splunk, SolarWinds, ManageEngine, SCOM, Ansible, or equivalent.</li><li>Master's degree / MBA is an advantage, particularly with a technology or operations management focus.</li><li>Preferred Certifications: ITIL v4 Expert or Managing Professional, PMP or PRINCE2, AWS/Azure/GCP Architect or Operations level, VMware VCP or VCAP, Cisco CCNP/CCIE (advantageous), ISO 20000 or ISO 27001 Lead Auditor/Implementer (advantageous).</li><li>Executive Presence: Ability to engage and influence C-suite stakeholders both internally and at client organizations.</li><li>Strategic Thinking: Balances operational demands with long-term service strategy and business growth goals.</li><li>Customer Obsession: Relentless focus on client satisfaction, retention, and experience.</li><li>People Leadership: Inspires, develops, and holds large teams accountable with fairness and clarity.</li><li>Decisive Problem Solver: Thrives under pressure; owns escalations and drives swift, effective resolution.</li><li>Commercial Acumen: Understands the commercial drivers of managed services; thinks in terms of value, margin, and growth.</li><li>Adaptability: Comfortable operating in fast-paced, evolving environments with changing client and business needs.</li><li>Collaborative: Works cross-functionally with sales, pre-sales, engineering, and finance to deliver integrated outcomes.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a skilled and proactive *IT System Administrator &amp; Technical Support Specialist* to manage our local network infrastructure, oversee domain administration, and provide reliable technical support to our team. The ideal candidate will be responsible for setting up and maintaining our local server (On-Premises Server), ensuring data security, and troubleshooting daily technical issues to maintain seamless business operations. ## Key Responsibilities &amp; Duties ### 1. Server &amp; Network Management * *Local Server Setup &amp; Maintenance:* Design, configure, and maintain the company’s local server (On-Premises), ensuring high availability, performance, and data storage management. * *Domain &amp; Identity Administration:* Manage the company domain, Active Directory (AD) or Azure AD, user accounts, permissions, and group policies. * *Network Infrastructure:* Set up and manage local network components, including routers, switches, firewalls, Wi-Fi access points, and VPNs for secure remote access. * *Backup &amp; Recovery:* Implement and monitor regular data backup schedules and disaster recovery plans for the local server and critical data. ### 2. Technical Team Support (Helpdesk) * *End-User Support:* Provide prompt technical assistance and troubleshooting for team members regarding hardware, software, operating systems (Windows/Mac), and network connectivity. * *Workstation Deployment:* Prepare, configure, and deploy laptops, desktops, and peripheral devices (printers, scanners) for new hires and existing staff. * *Software Management:* Install, update, and license business-critical software, email clients, and collaboration tools. ### 3. IT Security &amp; Maintenance * *System Security:* Implement antivirus solutions, firewall rules, and security patches to protect the local server and endpoints from cyber threats. * *Hardware Maintenance:* Conduct routine hardware inspections and upgrades to prevent system downtime. * *IT Asset Management:* Maintain an accurate inventory of all IT hardware, software licenses, and credentials. ## Job Requirements &amp; Qualifications * *Education:* Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field. * *Experience:* 4–6 years of experience in IT Support, Network Administration, or System Administration. * *Technical Skills:* * Strong experience with server operating systems (Windows Server 2019/2022 or Linux). * Solid understanding of *Active Directory, DNS, DHCP, and Domain Management*. * Hands-on experience setting up and configuring *Local Servers (NAS, SAN, or RAID configurations)*. * Good knowledge of networking protocols, firewalls, and routing. * *Certifications (Preferred but not mandatory):* CCNA, CompTIA Network+/Security+, MCSA, or Microsoft 365 Certified. * *Soft Skills:* Excellent problem-solving skills, strong communication skills, patience in dealing with non-technical staff, and ability to prioritize tasks.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>### 3. IT Security &amp; Maintenance * *System Security:* Implement antivirus solutions, firewall rules, and security patches to protect the local server and endpoints from cyber threats. * *Hardware Maintenance:* Conduct routine hardware inspections and upgrades to prevent system downtime. * *IT Asset Management:* Maintain an accurate inventory of all IT hardware, software licenses, and credentials. ## Job Requirements &amp; Qualifications * *Education:* Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field. * *Experience:* 4–6 years of experience in IT Support, Network Administration, or System Administration. * *Technical Skills:* * Strong experience with server operating systems (Windows Server 2019/2022 or Linux). * Solid understanding of *Active Directory, DNS, DHCP, and Domain Management*. * Hands-on experience setting up and configuring *Local Servers (NAS, SAN, or RAID configurations)*. * Good knowledge of networking protocols, firewalls, and routing. * *Certifications (Preferred but not mandatory):* CCNA, CompTIA Network+/Security+, MCSA, or Microsoft 365 Certified. * *Soft Skills:* Excellent problem-solving skills, strong communication skills, patience in dealing with non-technical staff, and ability to prioritize tasks.</p><p></p></section>

Key Responsibilities Lead and manage the organization's IT infrastructure, including networks, servers, cloud services, ERP, cybersecurity, and enterprise applications. Drive ERP implementation, optimization, and user adoption while ensuring business continuity. Develop and execute IT strategies aligned with business objectives and manufacturing operations. Manage IT projects, budgets, vendors, assets, and software licensing. Ensure high availability, security, backup, disaster recovery, and compliance with IT policies and cybersecurity standards. Lead and develop the IT team while providing technical support across the organization. Monitor system performance, implement continuous improvements, and support digital transformation initiatives. Requirements Bachelor's degree in Information Technology, Computer Science, or a related field (MBA is an advantage).7–10 years of progressive IT experience, including at least 3 years in an IT leadership role within manufacturing, FMCG, or process industries. Hands-on experience with SAP or other Tier-1 ERP systems and enterprise IT infrastructure. Strong knowledge of Microsoft technologies, networking, cloud platforms, cybersecurity, backup & disaster recovery, and IT service management. Experience supporting manufacturing environments, including production, warehousing, inventory, quality, and maintenance systems. Professional certifications such as PMP, SAP Activate, CCNA, Microsoft, or CISSP are advantageous. Excellent leadership, project management, vendor management, communication, and problem-solving skills.