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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Description <p>At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.</p><br><br> <p>As guided by Our Credo, Johnson &amp; Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson &amp; Johnson, we respect the diversity and dignity of our employees and recognize their merit.</p><br><br> <p><strong>Job Function: </strong></p><br><br> Sales Enablement <p><strong>Job Sub Function: </strong></p><br><br> Sales Operations &amp; Administration <p><strong>Job Category:</strong></p><br><br> Professional <p><strong>All Job Posting Locations:</strong></p><br><br> Dubai, United Arab Emirates <p><strong>Job Description:</strong></p><br><br> <p>Job Summary</p><br><br><p>The Distributor Partnerships Lead, MENA is responsible for identifying, onboarding, and managing distributor partners to enable regional growth. This role leads distributor selection and due diligence, negotiates and governs distribution agreements, translates regional business plans into distributor-level commitments, and drives distributor performance and compliance. The role requires strong commercial judgment, contract knowledge, stakeholder management, and the ability to operate across cross-functional teams to ensure timely execution and sustainable channel performance.</p><br><br><p>Key Responsibilities</p><br><br><p><em>Distributor Identification, Screening &amp; Onboarding</em><br>- Identify and evaluate new distributor partners in line with regional growth strategy and market needs. <br>- Lead distributor screening and due diligence across finance, legal, compliance, regulatory, investment, and operations. <br>- Coordinate distributor onboarding with internal cross-functional teams. <br>- Ensure timely setup of distributors in internal systems.</p><br><br><p><em>Distributor Agreements &amp; Governance</em><br>- Support development, negotiation, and implementation of distribution agreements. <br>- Ensure agreements reflect approved business plans and governance requirements. <br>- Support contract renewals, amendments, and compliance reviews.</p><br><br><p><em>Commercial &amp; Business Plan Management</em><br>- Translate regional business plans into distributor-specific targets and agreements. <br>- Manage pricing alignment, incentives, margins, and agreed investments. <br>- Monitor execution of commercial commitments.</p><br><br><p><em>Distributor Performance Management</em><br>- Assess distributor performance on a monthly basis against agreed key performance indicators. <br>- Conduct structured monthly and quarterly performance reviews. <br>- Drive corrective action plans for underperformance.</p><br><br><p><em>Compliance, Risk &amp; Regulatory Oversight</em><br>- Ensure distributor adherence to regulatory and compliance requirements. <br>- Act as first-line owner of distributor compliance issues. <br>- Support audits and corrective actions.</p><br><br><p><em>Conflict Management &amp; Relationship Resolution</em><br>- Manage distributor conflicts related to territory, pricing, and execution. <br>- Lead resolution to maintain continuity and partnership stability.</p><br><br><p><em>Stakeholder Management &amp; Reporting</em><br>- Serve as primary interface between distributors and internal stakeholders. <br>- Provide performance updates and risk reports to management.</p><br><br><p><em>Operational Excellence</em><br>- Lead development, rollout, and governance of standard operating procedures for distributor operations. <br>- Partner with IT, Finance, Legal, Compliance, and Commercial teams to standardize processes. <br>- Drive adoption of operating standards and sustained compliance.</p><br><br><p>Qualifications</p><br><br><p><em>Education</em><br>- Bachelor’s degree in Business, Finance, Engineering, or a related field required. <br>- MBA or postgraduate qualification preferred.</p><br><br><p><em>Required</em><br>- +7 years of experience in distributor, partner, or channel management in regulated industries.<br>- Regional or multi-country exposure</p><br><br><p>- Strong commercial and financial acumen. <br>- Understanding of legal contracts and distribution agreements. <br>- Performance management and analytics capability. <br>- Strong communication, negotiation, and conflict management skills. <br>- Compliance and risk awareness. </p><br><br><p><em>Other</em><br>- Travel: Up to 30% required. <br>- Languages: Arabic and English required. <br>- This role may require coordination across multiple countries and liaison with local legal/compliance teams.</p><br><br> <p>For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.</p><br><br><p>Johnson &amp; Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.</p><br><br><p>Johnson &amp; Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.</p><br><br><p>#LI-Hybrid</p><br><br><p>#DePuySynthesCareers</p><br><br> <br> <p><strong>Required Skills: </strong></p><br><br> <p><strong>Preferred Skills:</strong></p><br><br> Coaching, Commercial Awareness, Competitive Landscape Analysis, Customer Relationship Management (CRM), Data Savvy, Lead Generation, Market Research, Operations Management, Performance Measurement, Process Improvements, Sales Enablement, Sales Support, Sales Training, Stakeholder Engagement, Technical Credibility <br> <br> </div>

Responsibilities And Duties<br><br> Sales Target Achievement: Meet or exceed monthly/quarterly sales targets for both primary (manufacturer-to-distributor) and secondary (distributor-to-retailer) sales. Distributor Management: Oversee distributor operations, including tracking inventory levels, managing credit, ensuring stock availability, and resolving operational issues. Market Expansion Coverage: Visit the market regularly to identify new business opportunities, appoint new retailers, and expand product reach (width and depth of distribution). Retail Execution Merchandising: Ensure products are visible and properly displayed at retail outlets, placing POS materials, and implementing merchandising standards. Relationship Management: Build and maintain strong, positive relationships with existing and prospective customers and retail partners. Reporting Analysis: Track sales performance, monitor competitor activities, and provide regular reports to sales managers. Promotional Implementation: Execute trade promotions, schemes, and marketing initiatives to drive sales volume. Order Taking Payment Collection: Take secondary orders and ensure timely collection of payments from retailers. <br><br>Key Skills Required<br><br> Communication Negotiation: Strong interpersonal skills to effectively communicate with stakeholders and negotiate sales agreements. Analytical Skills: Ability to analyze market trends and sales data. Result-Oriented: Focused on achieving targets and improving productivity. Product Knowledge: Sound understanding of product features and benefits. Technical Proficiency: Ability to use sales reporting tools . <br><br>This job is provided by Shine.com

Responsibilities And Duties<br><br> Sales Target Achievement: Meet or exceed monthly/quarterly sales targets for both primary (manufacturer-to-distributor) and secondary (distributor-to-retailer) sales. Distributor Management: Oversee distributor operations, including tracking inventory levels, managing credit, ensuring stock availability, and resolving operational issues. Market Expansion Coverage: Visit the market regularly to identify new business opportunities, appoint new retailers, and expand product reach (width and depth of distribution). Retail Execution Merchandising: Ensure products are visible and properly displayed at retail outlets, placing POS materials, and implementing merchandising standards. Relationship Management: Build and maintain strong, positive relationships with existing and prospective customers and retail partners. Reporting Analysis: Track sales performance, monitor competitor activities, and provide regular reports to sales managers. Promotional Implementation: Execute trade promotions, schemes, and marketing initiatives to drive sales volume. Order Taking Payment Collection: Take secondary orders and ensure timely collection of payments from retailers. <br><br>Key Skills Required<br><br> Communication Negotiation: Strong interpersonal skills to effectively communicate with stakeholders and negotiate sales agreements. Analytical Skills: Ability to analyze market trends and sales data. Result-Oriented: Focused on achieving targets and improving productivity. Product Knowledge: Sound understanding of product features and benefits. Technical Proficiency: Ability to use sales reporting tools . <br><br>This job is provided by Shine.com

<p>The Business Development Manager MEA role is based in Dubai. This person will be responsible for driving the growth of the CAD/CAM Imaging portfolio across the Middle East & Africa. Working closely with regional commercial teams and distributor partners, the role focuses on business development, distributor capability, product launches, commercial and clinical training, and identifying opportunities to accelerate market growth. Client Details Our client is a leading global dental solutions company with a broad portfolio spanning digital dentistry, CAD/CAM, imaging, treatment centres and dental instruments. As part of its continued growth across the Middle East & Africa, the business is seeking an experienced Business Development Manager MEA to support the expansion of its CAD/CAM portfolio. Description * Drive business growth across the CAD/CAM, Imaging, Treatment Centre and Instruments portfolio throughout the MEA region. * Develop distributor capability by delivering product, commercial and clinical training to distributor teams and supporting their ongoing development. * Coach distributor sales teams to improve product knowledge, commercial effectiveness and customer engagement. * Lead regional product launches and support product lifecycle management. * Partner with distributors on commercial planning, forecasting, pricing and business development activities. * Represent the business at dental congresses, exhibitions and clinical education events. * Build relationships with key opinion leaders, dental universities and strategic customers. * Gather market intelligence on competitors, pricing, distribution networks and emerging opportunities. * Collaborate with regional marketing, regulatory, customer service and clinical education teams to execute strategic initiatives. Job Offer The role offers a competitive salary and family benefits.</p><p>A successful Business Development Manager MEA should have: * Bachelor's degree in Dentistry, Business, Marketing or a related discipline. * 7+ years' commercial experience within the dental industry in business development, product management or related commercial roles. * Strong experience with CAD/CAM, dental imaging, digital dentistry and/or dental equipment. * Previous team management or people leadership experience. * Proven experience in a regional business development role covering the Middle East & Africa. * Experience working with and developing distributor networks across MEA. * Proven experience training and coaching distributors and their commercial teams. * Strong presentation, stakeholder management and influencing skills. * Willingness to travel extensively across the region. * Applicants must currently be based in Dubai, UAE or Saudi Arabia with local work experience.</p>

<p>The Business Development Manager MEA role is based in Dubai. This person will be responsible for driving the growth of the CAD/CAM Imaging portfolio across the Middle East & Africa. Working closely with regional commercial teams and distributor partners, the role focuses on business development, distributor capability, product launches, commercial and clinical training, and identifying opportunities to accelerate market growth. Client Details Our client is a leading global dental solutions company with a broad portfolio spanning digital dentistry, CAD/CAM, imaging, treatment centres and dental instruments. As part of its continued growth across the Middle East & Africa, the business is seeking an experienced Business Development Manager MEA to support the expansion of its CAD/CAM portfolio. Description * Drive business growth across the CAD/CAM, Imaging, Treatment Centre and Instruments portfolio throughout the MEA region. * Develop distributor capability by delivering product, commercial and clinical training to distributor teams and supporting their ongoing development. * Coach distributor sales teams to improve product knowledge, commercial effectiveness and customer engagement. * Lead regional product launches and support product lifecycle management. * Partner with distributors on commercial planning, forecasting, pricing and business development activities. * Represent the business at dental congresses, exhibitions and clinical education events. * Build relationships with key opinion leaders, dental universities and strategic customers. * Gather market intelligence on competitors, pricing, distribution networks and emerging opportunities. * Collaborate with regional marketing, regulatory, customer service and clinical education teams to execute strategic initiatives. Job Offer The role offers a competitive salary and family benefits.</p><p>A successful Business Development Manager MEA should have: * Bachelor's degree in Dentistry, Business, Marketing or a related discipline. * 7+ years' commercial experience within the dental industry in business development, product management or related commercial roles. * Strong experience with CAD/CAM, dental imaging, digital dentistry and/or dental equipment. * Previous team management or people leadership experience. * Proven experience in a regional business development role covering the Middle East & Africa. * Experience working with and developing distributor networks across MEA. * Proven experience training and coaching distributors and their commercial teams. * Strong presentation, stakeholder management and influencing skills. * Willingness to travel extensively across the region. * Applicants must currently be based in Dubai, UAE or Saudi Arabia with local work experience.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><br>The Business Development Manager MEA role is based in Dubai. This person will be responsible for driving the growth of the CAD/CAM Imaging portfolio across the Middle East &amp; Africa. Working closely with regional commercial teams and distributor partners, the role focuses on business development, distributor capability, product launches, commercial and clinical training, and identifying opportunities to accelerate market growth.<br><br>Client Details<br><br>Our client is a leading global dental solutions company with a broad portfolio spanning digital dentistry, CAD/CAM, imaging, treatment centres and dental instruments. As part of its continued growth across the Middle East &amp; Africa, the business is seeking an experienced Business Development Manager MEA to support the expansion of its CAD/CAM portfolio.<br><br>Description<br>Drive business growth across the CAD/CAM, Imaging, Treatment Centre and Instruments portfolio throughout the MEA region.Develop distributor capability by delivering product, commercial and clinical training to distributor teams and supporting their ongoing development.Coach distributor sales teams to improve product knowledge, commercial effectiveness and customer engagement.Lead regional product launches and support product lifecycle management.Partner with distributors on commercial planning, forecasting, pricing and business development activities.Represent the business at dental congresses, exhibitions and clinical education events.Build relationships with key opinion leaders, dental universities and strategic customers.Gather market intelligence on competitors, pricing, distribution networks and emerging opportunities.Collaborate with regional marketing, regulatory, customer service and clinical education teams to execute strategic initiatives.<br><br><br>Profile<br><br>A successful Business Development Manager MEA should have:<br>Bachelor's degree in Dentistry, Business, Marketing or a related discipline.7+ years' commercial experience within the dental industry in business development, product management or related commercial roles.Strong experience with CAD/CAM, dental imaging, digital dentistry and/or dental equipment.Previous team management or people leadership experience.Proven experience in a regional business development role covering the Middle East &amp; Africa.Experience working with and developing distributor networks across MEA.Proven experience training and coaching distributors and their commercial teams.Strong presentation, stakeholder management and influencing skills.Willingness to travel extensively across the region.Applicants must currently be based in Dubai, UAE or Saudi Arabia with local work experience. <br><br><br>Job Offer<br><br>The role offers a competitive salary and family benefits.<br> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills">Business Development <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span>Our client is a leading international automotive organisation with a strong presence across the GCC and Middle East. As part of its continued regional growth, they are seeking an experienced </span><b><span>Manager – Network Development</span></b><span> to strengthen dealer and distributor performance, support network expansion, and drive operational excellence across multiple markets.</span><br></p><br><p><span>This is an excellent opportunity for an experienced automotive OEM or regional distributor professional who enjoys combining strategic planning with hands-on execution while working closely with senior stakeholders across the region.</span><br></p><br><span>Key Responsibilities</span><br><span>Dealer &amp; Distributor Management</span><br><ul><li><span>Manage relationships with distributors and dealer partners across assigned markets.</span><br></li><li><span>Conduct regular business reviews and implement performance improvement plans.</span><br></li><li><span>Resolve operational and commercial challenges through cross-functional collaboration.</span><br></li><li><span>Support execution of regional business strategies and network initiatives.</span><br></li></ul><span>Business Performance</span><br><ul><li><span>Monitor key performance indicators including:</span><ul><li><span>Sales performance</span><br></li><li><span>Market share</span><br></li><li><span>Inventory management</span><br></li><li><span>Model mix</span><br></li><li><span>Profitability</span><br></li><li><span>Retail performance</span><br></li></ul></li><li><span>Identify performance gaps and implement corrective action plans.</span><br></li><li><span>Support product launches, commercial initiatives, and business growth activities.</span><br></li></ul><span>Aftersales &amp; Customer Experience</span><br><ul><li><span>Drive improvements in aftersales operations and customer satisfaction.</span><br></li><li><span>Monitor service performance, customer experience metrics, and parts operations.</span><br></li><li><span>Ensure dealer compliance with regional aftersales standards.</span><br></li></ul><span>Network Standards &amp; Compliance</span><br><ul><li><span>Conduct dealer audits and facility assessments.</span><br></li><li><span>Support showroom and workshop development projects.</span><br></li><li><span>Ensure brand standards and operational compliance are maintained.</span><br></li><li><span>Monitor completion of corrective action plans.</span><br></li></ul><span>Training &amp; Capability Development</span><br><ul><li><span>Identify capability gaps across the dealer network.</span><br></li><li><span>Develop and deliver regional training programmes.</span><br></li><li><span>Monitor training effectiveness and certification compliance.</span><br></li></ul><span>Reporting &amp; Cross-functional Coordination</span><br><ul><li><span>Prepare executive reports, dashboards, and business reviews.</span><br></li><li><span>Present recommendations to senior leadership.</span><br></li><li><span>Work closely with Sales, Marketing, Aftersales, Finance, IT, and regional headquarters.</span><br></li></ul><br><span>Requirements<span>Essential Requirements</span><br></span><ul><li><span>Bachelor's degree in Business, Engineering, Automotive Management or a related discipline.</span><br></li><li><span>10–12 years' experience within the automotive industry.</span><br></li><li><span>Proven experience in one or more of the following:</span><ul><li><span>Network Development</span><br></li><li><span>Dealer or Distributor Management</span><br></li><li><span>Regional Operations</span><br></li><li><span>Business Planning</span><br></li></ul></li><li><span>Strong understanding of automotive retail and distributor operations.</span><br></li><li><span>Excellent analytical, commercial, negotiation, and stakeholder management skills.</span><br></li><li><span>Advanced Microsoft Excel and PowerPoint skills.</span><br></li><li><span>Experience using Dealer Management Systems (DMS), CRM platforms, and Business Intelligence reporting tools.</span><br></li><li><span>Willingness to travel extensively across the GCC and Middle East.</span><br></li><li><span>Fluent English is essential. Arabic would be an advantage.</span><br></li></ul><br><span>Benefits<span>What's on Offer</span><br></span><ul><li><span>Opportunity to join a respected international automotive organisation.</span><br></li><li><span>Regional leadership exposure across multiple markets.</span><br></li><li><span>Dynamic and collaborative working environment.</span><br></li><li><span>Excellent career development opportunities.</span><br></li><li><span>Competitive salary and benefits package.</span><br></li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Franco Pinto is an IT solutions provider and system integrator serving organizations across the UAE, and the region&nbsp;</p><br><p>Our solutions cover IT hardware, cybersecurity, networking, data centres, cloud services, software licensing, backup, communication, surveillance, and managed IT services.</p><br><br>Job Description<br><p>Role Overview</p><br><p>We are seeking an experienced IT Procurement and Supply Chain Specialist with strong knowledge of IT hardware and the UAE distribution market.</p><br><p>The person will support our sales and project teams throughout the procurement process—from receiving an RFQ and sourcing suitable products to supplier comparison, purchasing, and delivery tracking.</p><br><p>Strong hardware knowledge is essential. The candidate should be comfortable sourcing and comparing laptops, desktops, servers, storage, networking equipment, firewalls, surveillance systems, UPS systems, communication devices, and related products.</p><br><p>Key Responsibilities</p><br><p>● Receive RFQs and procurement requests from the sales and technical teams.</p><br><p>● Source IT hardware, software licences, subscriptions, services, and renewals.</p><br><p>● Obtain and compare quotations from UAE distributors, vendors, and suppliers.</p><br><p>● Confirm that proposed products meet the requested technical and commercial requirements.</p><br><p>● Suggest suitable alternatives when requested products are unavailable or discontinued.</p><br><p>● Negotiate pricing, payment terms, warranty conditions, availability, and delivery schedules.</p><br><p>● Manage deal registrations, project pricing requests, discounts, and quotation validity.</p><br><p>● Prepare supplier comparison and project-costing sheets.</p><br><p>● Support the sales team with accurate and timely purchasing information.</p><br><p>● Prepare purchase orders and maintain procurement records in Odoo.</p><br><p>● Track orders, deliveries, licences, warranties, and outstanding supplier actions.</p><br><p>● Coordinate shipments and calculate freight, customs, VAT, and landed costs when required.</p><br><p>● Maintain supplier records and purchasing price history.</p><br><p>● Coordinate with finance regarding supplier invoices, payments, credit notes, and discrepancies.</p><br><p>● Report stock shortages, price changes, delivery delays, and other procurement risks.</p><br><p>● Build and maintain good relationships with UAE distributors and suppliers.</p><br><br>Qualifications<br><p>● 2–4 years of experience in IT procurement, preferably within the UAE.</p><br><p>● Strong practical knowledge of IT hardware across computers, infrastructure, networking, security, surveillance, power, and communication solutions.</p><br><p>● Ability to compare products, verify configurations and part numbers, and identify suitable alternatives.</p><br><p>● Good knowledge of UAE IT distributors, suppliers, stock availability, and procurement channels.</p><br><p>● Previous experience with an IT reseller, system integrator, technology distributor, or managed service provider.</p><br><p>● Familiarity with brands such as HP, HPE, Dell, Lenovo, Cisco, Fortinet, Synology, APC, Hikvision, Axis, Grandstream, Microsoft, Kaspersky, ESET, Sophos, Veeam, or similar vendors.</p><br><p>● Good understanding of software licensing, subscriptions, warranties, and renewals.</p><br><p>● Strong negotiation, organization, communication, and follow-up skills.</p><br><p>● High attention to detail when handling models, quantities, prices, currencies, and delivery terms.</p><br><p>● Good Excel or spreadsheet skills.</p><br><p>● Experience using Odoo or another ERP system is preferred.</p><br><p>● Fluency in English; Arabic is an advantage.</p><br><p>● Must be based in the UAE.</p><br><p>Preferred Qualifications</p><br><p>● Bachelor’s degree in Supply Chain, Business, Information Technology, or a related field.</p><br><p>● Experience with vendor portals, deal registration, special pricing, and project discounts.</p><br><p>● Familiarity with UAE VAT, imports, freight, customs, and landed-cost calculations.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>WHAT YOU CAN EXPECT</b> <br><p>The Commercial Account Manager is responsible for driving profitable growth across the Middle East through business development, channel strategy execution, distributor network expansion, and commercial excellence. The role focuses on strengthening market presence, developing high-performing distribution partnerships, identifying new business opportunities, and optimizing go-to-market models to support sustainable growth across the region.</p><br><br><p>Duties will include the following:</p><br><br><br><ul><li>Drive business development initiatives and execute growth strategies across the Middle East Surface Treatment market</li><li>Develop and implement country-specific channel-to-market strategies to maximize market coverage and growth</li><li>Identify, evaluate, appoint, and develop specialized distributors and channel partners across assigned territories</li><li>Strengthen distributor capabilities and performance to support short-, medium-, and long-term business objectives</li><li>Grow market share by identifying new customers, applications, and business opportunities</li><li>Manage pricing, margins, and customer contracts to achieve revenue and profitability targets</li><li>Conduct market analysis and monitor competitive activities to identify opportunities and support commercial decision-making</li><li>Align customer and distributor requirements with supply chain activities to ensure reliable product availability and service levels</li><li>Act as the commercial interface with regional marketing and segment management teams</li><li>Provide technical and commercial support to distributors and customers to strengthen relationships and drive repeat business</li><li>Support initiatives to optimize inventory levels and reduce customer overdues</li><li>Maintain accurate reporting, sales pipeline information, contract databases, and action plans</li></ul><br><b>WHAT YOU OFFER</b> <br><ul><li>Minimum 5 years of sales and/or business development experience within Surface Treatment, Coatings, Chemicals, or related industrial markets</li><li>Proven experience in developing distribution networks, channel partners, and go-to-market strategies</li><li>Experience within the Middle East market is preferred</li><li>Strong commercial acumen with an entrepreneurial, growth-oriented, and customer-focused mindset</li><li>Demonstrated ability to build strategic relationships, negotiate effectively, and drive business growth</li><li>Strong project management, problem-solving, and conflict-resolution capabilities</li><li>Excellent communication and presentation skills, with the ability to engage effectively across all organizational levels</li><li>Proven ability to work successfully in multicultural and cross-functional environments</li><li>Proficiency in Microsoft Office; experience with SAP and/or Salesforce is advantageous</li><li>Fluent English communication skills; Arabic is highly preferred. Additional language skills such as Hindi, Malay, or German are advantageous.</li><li>Willingness to travel extensively across the Middle East</li></ul><br><b>Diversity is our greatest strength!</b> <br><p><span><span>Become a part of our winning formula for success and develop the future with us - in a global team that embraces inclusion and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.</span></span></p><br><br><br> </div>

<p>Job Purpose To lead sales growth and market expansion for FMCG food products (Milk Powder, Jam, Tomato Paste) across Africa, GCC, and other international regions by developing new markets, acquiring new customers, and managing existing business relationships to achieve company targets. Core Criteria Overview 1. Open new markets (not just maintain existing ones). 2. Understand African business culture and logistics. 3. Build and manage distributor networks. 4. Handle export documentation, pricing, and payment terms. 5. Represent the company professionally and grow the brand regionally. Market Experience & Regional Knowledge Must have prior experience selling to African markets (North, West, or East Africa). 1. Preferably in FMCG food or dairy sectors. 2. Understands import regulations, trade barriers, and logistics routes for Africa. 3. Familiar with distribution structures (importers, wholesalers, sub-distributors). 4. Knows how to adapt pricing and product strategy for markets with currency and demand variations. Product-Specific Experience Experience in FMCG food categories, and knowledge of competitors especially: 1. Milk powder / dairy (understanding of reconstitution, packaging formats, and shelf-life). 2. Tomato paste & jam (familiarity with tin, sachet, and jar packaging formats). 3. Evaporated milk (future line). Distributor Development Skills. Must know how to: 1. Identify and appoint reliable distributors or agents. 2. Negotiate trade terms (pricing, credit, and marketing support). 3. Establish exclusive agreements with performance clauses. 4. Support distributors in sales planning, stock management, and local promotions. Sales & Business Development Competence. Proven ability to: 5. Prospect new customers and expand distribution networks. 6. Negotiate and close large-volume contracts. 7. Prepare sales forecasts and annual budgets. 8. Achieve or exceed export sales targets. Export Process & Documentation Knowledge. Understanding of: 1. Incoterms, LC (Letter of Credit), CAD, advance payments, and credit terms. 2. Shipping documentation (Invoice, Packing List, Certificate of Origin, Bill of Lading, etc.). 3. Product registration requirements (especially for dairy products in African countries). 4. Coordination with logistics, finance, and customs clearance agents. Language & Communication: 1. English: Essential (for East & Anglophone Africa) 2. French: Highly preferred (for West & North Africa) 3. Arabic: Advantageous (for North Africa & GCC coordination) Cultural Awareness & Adaptability. Must be able to: 1. Travel frequently and adapt to different African business environments. 2. Respect local business etiquette, timing, and negotiation styles. 3. Handle diverse challenges (logistics delays, pricing volatility, import regulations). Commercial & Analytical Skills. Should be able to: 1. Analyze market trends, competitor pricing, and consumer behavior. 2. Recommend pricing strategies and promotional activities. 3. Understand profit margins, trade costs, and cost-to-serve per market.</p><p>Required Qualifications: 1. Bachelor Degree in Business, Marketing, or International Trade. 2. Minimum 4? 6 years of export sales or business development experience in the FMCG / food sector. 3. Proven record of opening new markets and acquiring new customers in Africa or GCC. 4. Strong network of distributors or importers in the region is an advantage.</p>

<p>Job Purpose To lead sales growth and market expansion for FMCG food products (Milk Powder, Jam, Tomato Paste) across Africa, GCC, and other international regions by developing new markets, acquiring new customers, and managing existing business relationships to achieve company targets. Core Criteria Overview 1. Open new markets (not just maintain existing ones). 2. Understand African business culture and logistics. 3. Build and manage distributor networks. 4. Handle export documentation, pricing, and payment terms. 5. Represent the company professionally and grow the brand regionally. Market Experience & Regional Knowledge Must have prior experience selling to African markets (North, West, or East Africa). 1. Preferably in FMCG food or dairy sectors. 2. Understands import regulations, trade barriers, and logistics routes for Africa. 3. Familiar with distribution structures (importers, wholesalers, sub-distributors). 4. Knows how to adapt pricing and product strategy for markets with currency and demand variations. Product-Specific Experience Experience in FMCG food categories, and knowledge of competitors especially: 1. Milk powder / dairy (understanding of reconstitution, packaging formats, and shelf-life). 2. Tomato paste & jam (familiarity with tin, sachet, and jar packaging formats). 3. Evaporated milk (future line). Distributor Development Skills. Must know how to: 1. Identify and appoint reliable distributors or agents. 2. Negotiate trade terms (pricing, credit, and marketing support). 3. Establish exclusive agreements with performance clauses. 4. Support distributors in sales planning, stock management, and local promotions. Sales & Business Development Competence. Proven ability to: 5. Prospect new customers and expand distribution networks. 6. Negotiate and close large-volume contracts. 7. Prepare sales forecasts and annual budgets. 8. Achieve or exceed export sales targets. Export Process & Documentation Knowledge. Understanding of: 1. Incoterms, LC (Letter of Credit), CAD, advance payments, and credit terms. 2. Shipping documentation (Invoice, Packing List, Certificate of Origin, Bill of Lading, etc.). 3. Product registration requirements (especially for dairy products in African countries). 4. Coordination with logistics, finance, and customs clearance agents. Language & Communication: 1. English: Essential (for East & Anglophone Africa) 2. French: Highly preferred (for West & North Africa) 3. Arabic: Advantageous (for North Africa & GCC coordination) Cultural Awareness & Adaptability. Must be able to: 1. Travel frequently and adapt to different African business environments. 2. Respect local business etiquette, timing, and negotiation styles. 3. Handle diverse challenges (logistics delays, pricing volatility, import regulations). Commercial & Analytical Skills. Should be able to: 1. Analyze market trends, competitor pricing, and consumer behavior. 2. Recommend pricing strategies and promotional activities. 3. Understand profit margins, trade costs, and cost-to-serve per market.</p><p>Required Qualifications: 1. Bachelor Degree in Business, Marketing, or International Trade. 2. Minimum 4? 6 years of export sales or business development experience in the FMCG / food sector. 3. Proven record of opening new markets and acquiring new customers in Africa or GCC. 4. Strong network of distributors or importers in the region is an advantage.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> <p>The HoReCa Supervisor is responsible for driving consistent and profitable sales growth within the HoReCa channel through close interaction with customers, distributors, and prospects. The role supports the development and execution of channel strategies, leads negotiations, and ensures strong market penetration to achieve both short- and long-term commercial objectives in line with Ferrero priorities.</p><br><br> <br> <br> <br> <p>In <strong>Sales Strategy</strong>, you will develop and propose the annual operational sales plan for the channel in alignment with the Sales Manager, while also shaping the mid-term sales strategy. You will assess market positioning and identify product needs or adjustments required to meet the On the Go and HoReCa channel objectives, ensuring alignment with overall Ferrero Group priorities.</p><br><br> <p>Within <strong>P&amp;L and Budget Management</strong>, you will ensure effective budget control in line with business objectives, including proposing sales volume and value targets, managing sales, marketing, and overhead costs, and leading the forecasting of distributor and customer performance. You will work closely with Trade Marketing to manage channel trade spend and Gross-to-Net forecasting.</p><br><br> <p>You will drive the implementation of <strong>Sales Development</strong>, ensuring the achievement of growth and revenue targets. You will continuously monitor the market to identify opportunities to strengthen market penetration and collaborate closely with Marketing to ensure proper brand execution and maximize profitability. Through <strong>Perfect Store Execution</strong>, you will ensure optimal product visibility and availability across all points of sale, maintaining high standards both quantitatively and qualitatively.</p><br><br> <p>You will also lead and manage commercial&nbsp;<strong>Negotiations</strong> with customers and distributors, ensuring alignment with business objectives while coordinating the use of effective internal and external selling tools.</p><br><br> <p>Additionally, you will maintain strong and frequent <strong>Relationship Management </strong>with customers and prospects to ensure deep market understanding, while providing regular updates to senior management on channel performance, plans, and key developments.</p><br><br> <p>Within <strong>Human Resources and Team Management</strong>, you will lead, coach, and develop the Out of Home team, fostering a culture aligned with Ferrero values. You will be accountable for team performance, talent development, and building capabilities through continuous feedback and development initiatives.</p><br><br> <p>You will also define and manage the optimal sales structure in <strong>Distributors and Customer Coordination</strong>, including headcount and route to market, ensuring that distributors and customers are fully aligned with business plans, targets, and contractual requirements to drive overall channel performance.</p><br><br> <br> <br> <br> <p>3-5 years’ experience in Sales, ideally within the FMCG sector in the UAE region, with exposure to the HoReCa or Out of Home channel and a strong understanding of distributor and customer dynamics.</p><br><br> <p>A commercially minded and proactive profile, with strong relationship-building and negotiation skills, and the ability to identify opportunities to strengthen market presence and drive business growth. Additionally, a hands-on and execution-focused approach, with the ability to support sales planning, manage budgets and forecasts, and drive strong in-market execution while ensuring alignment with distributors and customers on business objectives. Proven experience in managing or supervising teams, with the ability to coach, motivate, and develop team members in line with business needs and company values.</p><br><br> <br> <br> <br> <p>Careers with caring built in - discover our benefits <u>here</u>.</p><br><br> <br> <br> <br> <p>Ferrero began its journey in the small town of <strong>Alba in Piedmont, Italy, in 1946.</strong> Today, it is one of the world’s largest sweet-packaged food companies, with many <strong>iconic brands</strong> sold in countries all over the world. Find out more about Ferrero at <u>ferrero.com</u>.</p><br><br> <br> <br> <br> <p>Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.<br>Find out more <u>here</u>.</p><br><br> <br> <br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Title <br>Channel Manager<br><br>Job Scope <br></span><p>The Channel Manager is accountable for developing the sales strategy while driving the recruitment of partners, overseeing account profiles and planning a growing market share through set targets. S/He monitors competitors’ activities, deals with resellers and coordinates with the marketing team on channel activities and programs.</p><br><br><br>Main Duties and Responsibilities <br>Technical and Operations <ul> <li>Define and implement the channel strategy and roadmap of the assigned service/product’s line in alignment with the management</li> <li>Lead the partners’ relations in alignment with the company’s management and strategy</li> <li>Develop and maintain relationships with new and existing channels/clients to expand sales in the assigned territory</li> <li>Build and maintain a solid channel/customer database, analyze data and develop metrics evaluating loyalty and new opportunities</li> <li>Specify market requirements for current and future services/products by conducting market research supported by on-going visits to existing and potential customersv</li> <li>Execute and supervise the entire sales cycle from quotation to collection</li> <li>Track credit and/or payment performance, review outstanding settlements and manage resolutions accordingly</li> <li>Generate sales for the entire service/product line in terms of long-term revenue and profitability</li> <li>Secure the highest level of engagement and support to channel partners and respond to issues and/or queries in order to efficiently meet customers’ needs</li> <li>Develop and deliver accurate sales forecasts and market development reports in line with business objectives</li> <li>Promote the service(s)/product(s) and the company within the region</li> <li>Oversee the implementation of targeted programs and marketing activities, monitor progress and raise recommendations as and when necessary</li> <li>Put available systems into practice (salesforce.com CRM for leads, opportunity and deal registration management) for output efficiency and standardization</li> </ul><br><br>Position Requirements <br><br>Education <br><p>Bachelor’s degree in Sales and Marketing or any other related field.</p><br><br><br>Experience <br><ul> <li>Minimum 5 years of experience in a Channel Manager or similar role within an IT distributor, vendor, or value-added reseller (VAD).</li> <li>Proven experience in developing and managing a channel partner ecosystem, including recruiting, enabling, and growing reseller and system integrator partners.</li> <li>Strong experience with Riverbed, Oracle, or Schneider Electric products. Experience with similar enterprise vendors such as Juniper, Cisco, or similar solutions will also be considered.</li> <li>Well-established channel network within the UAE market, with existing relationships across partners, resellers, and system integrators.</li> <li>GCC market experience is highly preferred and will be considered an added advantage.</li> <li>Strong business development, partner management, and account growth capabilities, with a proven track record of achieving sales targets.</li> <li>Excellent communication, negotiation, and stakeholder management skills.</li> </ul> <p>#LI-JG1</p><br> <br><br><br> </div>

<ul><li><p>Develop sales of petrochemicals, polymers and industrial chemicals across European markets.</p></li><li><p>Identify and approach European importers, distributors, manufacturers, converters and industrial end users.</p></li><li><p>Build and maintain a strong international customer pipeline and convert inquiries into confirmed business.</p></li><li><p>Source petrochemical and chemical products from manufacturers and suppliers in China, South Korea, Thailand, Russia/CIS and other international markets.</p></li><li><p>Communicate and negotiate with suppliers regarding prices, specifications, payment terms, availability, production schedules and delivery periods.</p></li><li><p>Verify supplier credentials, manufacturing capabilities and whether the company is a genuine producer, authorised distributor or trader.</p></li><li><p>Obtain and review quotations, product specifications, TDS, SDS, COA, certificates and packaging information.</p></li><li><p>Calculate landed costs, including product price, freight, customs duties, insurance and other trading expenses.</p></li><li><p>Prepare and follow up on commercial offers, purchase orders, proforma invoices, contracts and payment schedules.</p></li><li><p>Coordinate commercial invoices, packing lists, certificates of origin, bills of lading and other shipping documentation.</p></li><li><p>Work with freight forwarders, shipping lines, inspection companies and customs-clearance agents.</p></li><li><p>Monitor market prices, competitor activity, customer demand and new product opportunities across Europe and international sourcing markets.</p></li><li><p>Ensure that transactions comply with applicable product regulations, customs requirements, sanctions and international trade restrictions.</p></li><li><p>Maintain accurate customer, supplier, product, quotation and transaction records.</p></li><li><p>Represent Crest Energy at international exhibitions, supplier meetings and customer visits when required.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Minimum 3–5 years of experience in international petrochemical, polymer, chemical or industrial raw-material trading.</p><ul><li><p>Demonstrated experience in international B2B sales, sourcing, business development or import/export.</p></li><li><p>Existing relationships with European chemical importers, distributors, converters or industrial buyers would be a strong advantage.</p></li><li><p>Experience sourcing products from China, South Korea, Thailand, Russia/CIS or other international markets.</p></li><li><p>Fluent written and spoken English is mandatory.</p></li><li><p>Mandarin, Korean, Russian or Thai language ability would be a strong advantage.</p></li><li><p>Good understanding of the European chemical market and familiarity with European product and regulatory documentation, including REACH-related requirements, is preferred.</p></li><li><p>Strong knowledge of Incoterms such as FOB, CFR, CIF, CPT, FCA and DDP.</p></li><li><p>Familiarity with TDS, SDS, COA, proforma invoices, commercial invoices, packing lists, certificates of origin and bills of lading.</p></li><li><p>Ability to evaluate suppliers, negotiate commercial terms and calculate complete landed costs.</p></li><li><p>Strong communication, negotiation, organisation and follow-up skills.</p></li><li><p>Proficient in Microsoft Excel, Word, CRM systems, email and international market research.</p></li><li><p>Bachelor’s degree in business, international trade, chemistry, chemical engineering or a related field is preferred.</p></li><li><p>Currently based in the UAE or willing to relocate to Dubai.</p></li><li><p>Willingness to travel internationally for customer meetings, supplier visits and industry exhibitions.</p></li></ul><p>This is an international B2B trading and business-development role, not a retail sales position.</p>

<p>We are looking for a proactive and detail-oriented Exports Sales & Logistics Coordinator to support our International Sales team by ensuring seamless order execution, export documentation, product registration, and logistics coordination across global markets.</p><p><br></p><p>This role requires excellent coordination skills, strong follow-up, and the ability to manage multiple export orders while working closely with internal teams, freight forwarders, distributors, and international customers.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><p>Manage end-to-end export order processing from order receipt through shipment and delivery, ensuring accuracy and timely execution.</p></li><li><p>Prepare, verify, and maintain export documentation, including commercial invoices, packing lists, certificates of origin, shipping documents, and customs paperwork.</p></li><li><p>Coordinate and compile product registration documentation for international markets, working closely with Regulatory, R&D, and Sales teams.</p></li><li><p>Coordinate with freight forwarders, shipping lines, and logistics partners to ensure timely dispatch and delivery of export shipments.</p></li><li><p>Work closely with Planning, Warehouse, and Dispatch teams to ensure orders are fulfilled according to customer requirements and shipment schedules.</p></li><li><p>Monitor order status, shipment timelines, and delivery schedules, proactively identifying and resolving delays or operational issues.</p></li><li><p>Maintain regular communication with distributors, customers, freight partners, and internal stakeholders across multiple international markets and time zones.</p></li><li><p>Prepare and maintain order trackers, shipment status reports, export documentation logs, and sales reports using Microsoft Excel.</p></li><li><p>Support the International Sales team with distributor onboarding, documentation requests, pricing support, and customer communications.</p></li><li><p>Maintain accurate records of export documentation, product registrations, customer files, and logistics activities while ensuring compliance with international trade requirements.</p></li><li><p>Ensure excellent follow-up on all customer orders, internal actions, and logistics activities until successful completion.</p></li><li><p>Coordinate the preparation and submission of product registration and regulatory documentation required for international markets, including country-specific requirements for markets such as the USA, Brazil, LATAM, and other export destinations.</p></li><li><p>Working knowledge of export documentation, Dangerous Goods (DG) shipping requirements for perfumes, product registration processes, and international regulatory documentation is highly preferred.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>4–5 years of experience in International Sales Coordination, Export Coordination, or Logistics Coordination.</p></li><li><p>Mandatory experience in the perfume, beauty, cosmetics, or personal care industry.</p></li><li><p>Experience working in a manufacturing environment and supporting distributor-led international business is highly preferred.</p></li><li><p>Good understanding of export documentation, international shipping, freight forwarding, and customs processes.</p></li><li><p>Experience handling product registration documentation for international markets is an advantage.</p></li><li><p>Advanced proficiency in Microsoft Excel.</p></li><li><p>Strong organizational, planning, and follow-up skills with excellent attention to detail.</p></li><li><p>Excellent written and verbal English communication skills.</p></li><li><p>Ability to prioritize multiple orders, meet deadlines, and work effectively in a fast-paced international business environment.</p></li></ul><br><p><strong>Ideal Candidate</strong></p><p>A highly organized and proactive coordinator who can effectively bridge Sales, Logistics, and International Customers to ensure smooth order execution and timely deliveries across global markets.</p>

<ul><li><p>Manage and oversee warranty operations in line with BYD and company policies and procedures.</p></li><li><p>Process warranty claims accurately and within required timelines to maximize claim acceptance and revenue recovery.</p></li><li><p>Provide technical and operational guidance to the warranty team on warranty-related matters.</p></li><li><p>Monitor warranty performance, identify improvement opportunities, and support the achievement of departmental targets.</p></li><li><p>Prepare and analyze daily, weekly, and monthly warranty performance reports and KPIs.</p></li><li><p>Support and participate in warranty audits, ensuring compliance with OEM and internal requirements.</p></li><li><p>Reconcile warranty accounts, credit notes, and remittances in accordance with financial guidelines.</p></li><li><p>Collaborate with Aftersales, Parts, Technical, Finance, and OEM stakeholders to resolve warranty-related issues efficiently.</p></li><li><p>Conduct on-the-job training and provide support to Warranty staff and Service Advisors.</p></li><li><p>Support visiting OEM representatives and maintain excellent working relationships with manufacturer partners.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Strong understanding of automotive warranty processes and OEM warranty standards.</p></li><li><p>Experience managing warranty claims, submissions, reconciliations, and audits.</p></li><li><p>Excellent analytical and reporting skills.</p></li><li><p>Strong attention to detail and accuracy.</p></li><li><p>Ability to identify and resolve warranty-related issues effectively.</p></li><li><p>Good communication and stakeholder management skills.</p></li><li><p>Ability to prioritize workload and meet deadlines.</p></li><li><p>Strong organizational and time management capabilities.</p></li><li><p>Proficiency in Microsoft Office applications, particularly Excel.</p></li><li><p>Ability to coach, mentor, and support team members.</p></li></ul><br><p><strong>What equips you for the role:</strong></p><ul><li><p>Diploma or Degree in Mechanical Engineering, Automotive Engineering, or a related field.</p></li><li><p>Minimum 5 years of automotive distributor experience.</p></li><li><p>Minimum 3 years of experience as a Warranty Administrator.</p></li><li><p>Strong knowledge of automotive warranty processes and OEM claim procedures.</p></li><li><p>Hands-on experience with SAP IS-Auto and/or SAP S/4HANA is mandatory.</p></li><li><p>Experience working with OEM DMS and warranty systems.</p></li><li><p>Strong Microsoft Office proficiency.</p></li><li><p>Excellent communication and presentation skills.</p></li><li><p>High levels of integrity, professionalism, and accountability.</p></li><li><p>Strong analytical, organizational, and problem-solving skills.</p></li><li><p>Ability to work collaboratively within a fast-paced aftersales environment.</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Own the company's overall financial strategy, budgeting, forecasting, and long-range planning</p><p>Manage cash flow and working capital across cross-border operations (UAE + Egypt), including currency risk and repatriation of funds</p><p>Oversee import/trade finance — LCs, supplier payment terms, customs duties, and cost-of-goods tracking for imported medical/aesthetic inventory</p><p>Prepare monthly, quarterly, and annual financial statements and board reporting packages</p><p>Ensure compliance with UAE VAT, Egyptian tax law, and any relevant free-zone/customs regulations</p><p>Lead pricing and margin analysis for distribution deals and new product line negotiations (e.g. injectable/device distribution agreements)</p><p>Build and manage relationships with banks, auditors, and financial institutions</p><p>Develop and enforce internal financial controls, approval workflows, and fraud-prevention measures</p><p>Manage inventory financing and stock valuation for a trading/distribution business model</p><p>Support due diligence and structuring for new supplier/distributor partnerships</p><p>Build out the finance team as the company scales (AP/AR, accountants, controllers)</p><p>Provide financial risk assessment for litigation, receivables, and debt recovery matters</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Bachelor's degree in Finance, Accounting, or Economics (required)</p><p>CPA, ACCA, CFA, or CMA certification (strongly preferred)</p><p>MBA is a plus, especially with a finance or international business focus</p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p><strong>Overview Of The Role:</strong><br><br></p><ul><li><p>The Spare Parts Manager for Hino Commercial Vehicles will lead the Spare Parts function in the UAE. This role involves ensuring the achievement of monthly performance targets and annual budgets, maintaining optimal inventory performance, engaging with B2B partners and distributors, and ensuring high levels of customer satisfaction. The manager will work within AL Futtaim Automotive's governance standards and values, aligning all spare parts operations with the strategic goals of the organization. High performance in achieving financial, operational, and team development targets is essential for success in this role.</p></li></ul><p><br><strong>What You Will Do:</strong><br><br></p><p><strong>Financial &amp; Commercial Accountability</strong></p><p><br></p><ul><li><p>Accountable for delivery of monthly spare parts sales targets and annual revenue and gross margin budgets.</p></li><li><p>Prepare, manage, and control the annual spare parts operating budget.</p></li><li><p>Monitor monthly performance versus budget and implement corrective actions where required.</p></li><li><p>Manage inventory investment, working capital, and cost control to support business profitability.</p></li></ul><p><br></p><p><strong>Spare Parts Operations &amp; Inventory Management</strong></p><p><br></p><ul><li><p>Lead end to end spare parts operations including forecasting, ordering, stocking, and distribution of genuine Hino parts.</p></li><li><p>Ensure optimal inventory levels to support workshop operations, B2B customers, fleet accounts, and distributors.</p></li><li><p>Maintain inventory health through effective stock turnover, ageing control, and obsolescence reduction.</p></li><li><p>Conduct regular stock audits and physical inventories in line with company and OEM standards.</p></li></ul><p><br></p><p><strong>Procurement &amp; Principal / Distributor Coordination</strong></p><p><br></p><ul><li><p>Liaise with Hino principals and approved suppliers on parts procurement, pricing, promotions, warranty claims, and returns.</p></li><li><p>Ensure full compliance with OEM policies, ordering processes, and documentation requirements.</p></li><li><p>Support distributor and dealer network requirements in line with agreed service levels.</p></li></ul><p><br></p><p><strong>People Leadership &amp; Development</strong></p><p><br></p><ul><li><p>Lead, coach, and develop the Spare Parts team to achieve agreed performance objectives.</p></li><li><p>Ensure effective manpower planning, performance management, training, and succession planning.</p></li><li><p>Promote a culture of accountability, safety, continuous improvement, and adherence to AL Futtaim values.</p></li></ul><p><br></p><p><strong>Stakeholder &amp; Customer Management</strong></p><p><br></p><ul><li><p>Work closely with Service, Sales, Warranty, Finance, and Supply Chain teams to ensure seamless aftersales support.</p></li><li><p>Build and maintain strong relationships with B2B customers, fleet operators, distributors, and internal stakeholders.</p></li><li><p>Act as the escalation point for critical spare parts related customer issues.</p></li></ul><p><br></p><p><strong>Systems, Reporting &amp; Compliance</strong></p><p><br></p><ul><li><p>Ensure effective use of ERP / DMS systems for parts ordering, inventory control, invoicing, and reporting.</p></li><li><p>Prepare and present regular management reports covering sales, inventory, ageing, and KPI performance.</p></li><li><p>Ensure compliance with company policies, audit requirements, and health &amp; safety standards.</p></li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>Required Skills To Be Successful:</strong><br><br></p><ul><li><p>Commercial Acumen</p></li><li><p>Customer Focus</p></li><li><p>Driving Results</p></li><li><p>Planning &amp; Organizing</p></li></ul><p><br><strong>What Qualifies You For The Role:</strong><br><br></p><ul><li><p>Bachelor’s degree in Business Administration, Supply Chain, Logistics, Engineering, or a related discipline.</p></li><li><p>Minimum of five years' experience in spare parts or aftersales operations within the UAE market.</p></li><li><p>Strong B2B experience, including management of fleet, corporate, and key accounts.</p></li><li><p>Proven track record in a dealer and distributor operating model, preferably in commercial vehicles or the heavy-duty automotive sector.</p></li><li><p>Sound understanding of UAE market dynamics, customer expectations, and distributor operations.</p></li></ul><p><br></p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Overview of the role:</b></p><p>BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission “Technological Innovations for a Better Life”, BYD is shaping a zero-emission future worldwide. As part of Al-Futtaim Automotive, you will be at the forefront of this transformation in the UAE, inspiring customers and turning digital leads into loyal buyers. This role is about more than selling cars, it’s about building trust, delivering experiences, and representing a brand that is redefining mobility.&nbsp;</p><p><br></p><p>We are looking for a Technical Advisor to join our BYD Aftersales team across various locations in the UAE. This role is responsible for providing expert technical guidance during advanced vehicle diagnostics, supporting service advisors and technicians, and ensuring complex customer concerns are accurately identified and resolved the first time. The successful candidate will play a key role in improving workshop efficiency, customer satisfaction, and brand confidence through strong technical expertise, clear communication, and hands-on diagnostic support.</p><p>&nbsp;</p><p><b>What you will do:</b></p><p>•&nbsp;&nbsp;Support service advisors during customer intake for advanced diagnostic cases by confirming reported symptoms and clarifying technical concerns.</p><p>•&nbsp;&nbsp;Conduct road tests and observations with customers where required to accurately understand and replicate vehicle issues.</p><p>•&nbsp;&nbsp;Provide hands-on technical support to diagnostic technicians throughout the repair process to ensure accurate and efficient resolution.</p><p>•&nbsp;&nbsp;Review and support warranty repair processes, ensuring reports and supporting documents are completed correctly and in line with principal requirements.</p><p>•&nbsp;&nbsp;Ensure diagnostic tools and equipment are available, updated, calibrated, and maintained according to distributor and principal guidelines.</p><p>•&nbsp;&nbsp;Collaborate with technical, warranty, branch, and training teams to improve repair quality, process compliance, and workshop performance.</p><p>•&nbsp;&nbsp;Coach and support technicians through technical information sharing, on-the-job guidance, and continuous improvement practices.</p><p>•&nbsp;&nbsp;Follow HSSE, 5S, SOPs, and principal standards to maintain a safe, compliant, and high-quality workshop environment.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required skills to be successful:</b></p><p>•&nbsp;&nbsp;Strong technical diagnostic capability within an automotive workshop environment.</p><p>•&nbsp;&nbsp;Ability to identify, replicate, and resolve complex vehicle faults accurately and efficiently.</p><p>•&nbsp;&nbsp;Good understanding of warranty repair processes, technical reporting, and principal standards.</p><p>•&nbsp;&nbsp;Hands-on experience using diagnostic tools and workshop equipment.</p><p>•&nbsp;&nbsp;Strong communication skills in English; Arabic language skills are highly preferred.</p><p>•&nbsp;&nbsp;Customer-focused approach with the ability to explain technical concerns clearly and professionally.</p><p>•&nbsp;&nbsp;Problem-solving mindset with strong attention to detail.</p><p>•&nbsp;&nbsp;Ability to work under pressure in a fast-paced, multicultural workshop environment.</p><p>•&nbsp;&nbsp;Continuous improvement mindset with the ability to coach and support technicians.</p><p>&nbsp;</p><p><b>About the team:</b></p><p>You will be part of the BYD Aftersales team, working closely with the Workshop Supervisor, Service Advisors, Workshop Controller/Planner, Diagnostic Master Technicians, Technical Support Engineer, Technical Support Manager, Warranty Team, Distributor Operations Team, and Al-Futtaim Automotive Talent Center. The team is focused on delivering high-quality technical support, improving Fix It First Time performance, enhancing customer experience, and maintaining strong brand standards across the UAE network.</p><p>&nbsp;</p><p><b>What equips you for the role:</b></p><p>•&nbsp;&nbsp;High school qualification in automotive or a related technical field.</p><p>•&nbsp;&nbsp;IMI or similar EV/PHEV certification is preferred.</p><p>•&nbsp;&nbsp;Valid UAE driving license is mandatory.</p><p>•&nbsp;&nbsp;Minimum 5 years of overall automotive dealership workshop experience.</p><p>•&nbsp;&nbsp;At least 2 years of experience in a similar Technical Advisor role, or 3 years of experience as a Diagnostic Master Technician.</p><p>•&nbsp;&nbsp;Experience supporting advanced diagnostics, technical reports, warranty approvals, and technician coaching.</p><p>•&nbsp;&nbsp;Previous experience with electric or hybrid vehicles is an advantage.</p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Overview of the role</p><p>We are looking for a customer-focused Service Advisor to join our Automotive Aftersales team across the UAE. In this role, you will be the key link between customers and the workshop, ensuring every customer receives professional, transparent and seamless service experience from vehicle reception through to final delivery.</p><p>You will be responsible for understanding customer requirements, preparing accurate job cards, providing cost estimates, coordinating repair progress with the workshop, obtaining approvals for additional work, communicating delays where required, and clearly explaining completed work and invoices to customers.</p><p>What you will do</p><ul><li><p>Welcome customers promptly and professionally, accurately capturing their service and repair requirements.</p></li><li><p>Prepare job cards, explain required work, provide cost estimates and confirm expected delivery timelines.</p></li><li><p>Coordinate closely with workshop teams to monitor repair progress and ensure vehicles are delivered on time.</p></li><li><p>Keep customers informed throughout the service journey, including progress updates, additional repair requirements, approvals and any delays.</p></li><li><p>Explain completed work, invoices and service recommendations clearly at the time of vehicle delivery.</p></li><li><p>Promote value-added services and support the achievement of individual service and revenue targets.</p></li><li><p>Handle customer concerns professionally and ensure timely resolution to maintain high customer satisfaction levels.</p></li><li><p>Ensure all service processes, documentation, billing and customer communication follow company standards and procedures.</p></li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Required skills to be successful</p><ul><li><p>Strong customer service, communication and interpersonal skills.</p></li><li><p>At least 3 to 5 years of overall automotive dealership experience, including at least 3 years in a Service Advisor or similar customer-facing aftersales role.</p></li><li><p>Ability to prepare accurate job cards, estimates and service documentation.</p></li><li><p>Strong coordination skills with the ability to work effectively with workshop, parts and service teams.</p></li></ul><p>About the team</p><p>You will be part of a collaborative Automotive Aftersales team, working closely with Service Managers, Assistant Service Managers, workshop technicians, parts teams and customer-facing colleagues. The team is focused on delivering a smooth service journey, achieving service revenue objectives and maintaining strong customer satisfaction scores across the UAE service network.</p><p>What equips you for the role</p><ul><li><p>Diploma or Bachelor’s degree in Automobile Engineering, Mechanical Engineering or a related field.</p></li><li><p>Strong understanding of automotive dealer or distributor business processes.</p></li><li><p>Customer-first mindset with the ability to build trust, explain technical details clearly and manage expectations effectively.</p></li><li><p>High level of integrity, responsibility, teamwork and cultural sensitivity.</p></li><li><p>Commitment to delivering high standards of customer satisfaction, service quality and operational follow-through.</p></li><li><p>Good problem-solving skills and the ability to manage customer concerns calmly and professionally.</p></li><li><p>Proficiency in MS Office; experience with ERP or Dealer Management Systems is an advantage.</p></li><li><p>Ability to manage multiple customer requests in a fast-paced service environment.</p></li><li><p>Commercial awareness with the ability to support service revenue and value-added service targets.</p></li></ul></li></ul><p></p></section>