وظائف Help Desk - رأس الخيمة الإمارات

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Client:</strong><br> <br> Our client is one of the leading healthcare information company with a proven track record working with healthcare facilities across the globe.<br> <br> <strong>Responsibilities:&nbsp;</strong> <ul> <li>Provides technical services to internal clients by identifying, prioritizing, and confirming resolution of reported problems within the Healthcare Information System. </li><li>Take action to mitigate incidents quickly. Meet SLA for work client ticket requests, assess and prioritize incidents while investigating &amp; resolving critical incidents. </li><li>Responsible for end to end documentation of tickets </li><li>Conduct site/ device assessment for additional requirement as required by the client </li><li>Leverages internal/external resources and tools to deliver problem identification and resolution. </li><li>Provide end user training support. </li><li>Support a broad range of devices including Medical Device Interface, Bedside Monitor Device Interface, scanners, printers. </li></ul> <strong>Qualifications and Skills:</strong> <ul> <li>Certification in ITIL Foundation is a plus </li><li>Bachelor’s Degree in computer science or equivalent experience. </li><li>Minimum 1-2 years’ progressive experience in office support, call center IR phone support experience. </li><li>Minimum two years’ in Operating Systems support, end users device troubleshooting &amp; support </li></ul> <strong>Additional Skills:</strong> <ul> <li>Hands on experience with Cerner applications a plus (Millennium) • Service oriented, open and good with analytical skills </li><li>Work independently &amp; in collaboration </li><li>Should have good understanding of technology support and practical experience in user support and application management. </li><li>Ability to manage multiple activities and tasks simultaneously. </li><li>Ability to communicate in English; both verbally and in writing </li><li>Excellent customer service skills </li><li>Experience working in health care environment </li></ul> <p><strong>Halian Group:</strong></p><br><br> <p>With over 27 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.</p><br><br> <p>Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.</p><br><br> <br><br> </div>