وظائف Help Desk

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>IT Support&nbsp;</strong></p><br><ul> <li> <p>Provide first level support for all kinds of IT and information security incidents</p><br> <ul> <li>Manage all support requests from all channels by logging and routing of all incident and service tickets to appropriate teams within IT. <ul> <li>Manage the process of effective troubleshooting and provide timely technical assistance to users on resolution of technical Issues and faults.&nbsp;</li> <li>Provide on-going support for IP telephony, video conference and other converged media systems.</li> <li>Operate, monitor, and prioritise security systems, including CCTV cameras and biometric system within the IT Data Centre.&nbsp;</li> <li>Assist guests and visitors visiting GCAA premises with technical support.</li> <li>Provide configuration, installation and troubleshooting on all Microsoft products, 3rd party software, account software, HR ID software, Licensing software, e-Archiving software, desktop, laptop, printers, scanners, Cisco IP telephones and other IT peripherals /devices.</li> <li>Operate and monitor IT Helpdesk service manager ticketing system tool.</li> <li>Operate, troubleshoot, and configure Blackberry enterprise admin application and device support.</li> <li>Carry out all infrastructure support for desktop and printing solutions by diagnosis and preventive maintenance.</li> <li>Deploy and support antivirus and approved software in client machines.</li> <li>Manage the biometric attendance system and hardware for all locations</li> </ul></li> </ul> <p><strong>User training and system awareness</strong></p><br></li> <li> <p>Answer users’ inquiries in person, email and via telephone concerning systems operation.</p><br> <ul> <li>Train users on use of new software and hardware. <ul> <li>Help users to fill new e-forms e.g., UAF, RFC and e-Archival etc.</li> <li>Hand over new users ID and password with documentation to new employee.</li> </ul></li> </ul> <p><strong>Asset management</strong></p><br></li> <li>Manage inventory of desktop, laptop, CD, DVD, VOIP phones, Blackberries, printers, scanners, photocopiers, servers, network devices etc.</li> <li>Manage disposal of all information on IT systems</li></ul><p><strong>Documentation</strong></p><br><ul> <li>Archive IT-related documents on electronic archiving system. <ul> <li>Update knowledge base on IT systems</li> </ul></li> <li>Follow up all IT electronic requests (end to end responsibility).</li></ul><p><strong>Knowledge and Experiences:</strong></p><br><p><strong>Higher Diploma in IT or Information Systems with 0-2 years’ experience in management of IT/IS administration and maintenance</strong></p><br><br> </div>

<p><strong>Overview</strong></p><p>We are seeking a motivated IT professional for an internship-based role within our dynamic technology team in Dubai, UAE.&nbsp;</p><p>This opportunity is ideal for a university graduate with 5 to 10 years of related experience who is pursuing hands-on experience in information technology within a corporate environment.&nbsp;</p><p>The role provides exposure to a broad range of IT disciplines and offers a pathway to develop practical skills, contribute to meaningful projects, and advance within a technology-driven organization.</p><p>&nbsp;</p><p><strong>Company Information</strong></p><p>Our company is a forward-thinking leader in the [industry/sector], dedicated to delivering innovative solutions and exceptional service to our clients.&nbsp;</p><p>We foster a collaborative culture that values initiative, continuous learning, and professional growth. Based in Dubai, we operate across multiple markets and maintain a strong focus on technology-enabled efficiency and reliability.</p><p>&nbsp;</p><p><strong>Key Responsibilities and Duties</strong></p><ul><li>Assist with daily IT operations, including hardware and software troubleshooting, user support, and incident resolution in alignment with service level agreements.</li><li>Support network and system administration tasks, such as monitoring, backups, patch management, and security hygiene under supervision.</li><li>Participate in the deployment, configuration, and maintenance of IT infrastructure, including endpoints, servers, and cloud services.</li><li>Collaborate with cross-functional teams to gather requirements, document processes, and contribute to project planning and execution.</li><li>Contribute to IT project tasks, testing, and documentation, ensuring adherence to internal standards and regulatory requirements.</li><li>Assist in the management of IT assets, inventory, and license compliance.</li><li>Support cybersecurity initiatives by following established policies, reporting anomalies, and aiding awareness activities.</li><li>Develop technical skills through hands-on practice and participation in training programs and mentorship sessions.</li></ul><p>&nbsp;</p><p><strong>Qualifications and Requirements</strong></p><ul><li>Bachelor’s degree in Information Technology, Computer Science, or a related field.</li><li>5 to 10 years of relevant experience in IT roles, preferably within corporate environments or internships that included practical system support.</li><li>Residence in or relocation to Dubai, UAE, with eligibility to work in the region.</li><li>Solid understanding of operating systems (Windows, Linux), networking fundamentals, and IT hardware.</li><li>Familiarity with cloud platforms (e.g., AWS, Azure, or GCP) and basic scripting is a plus.</li><li>Strong problem-solving abilities, attention to detail, and effective communication skills.</li><li>Ability to work collaboratively in a team, manage time effectively, and handle multiple tasks simultaneously.</li></ul><p>&nbsp;</p><p><strong>Required Skills</strong></p><ul><li>Technical Troubleshooting</li><li>Active Directory and Windows/Linux administration</li><li>Networking basics (LAN/WAN, VPN, firewalls)</li><li>IT Service Management concepts and ticketing tools</li><li>Cloud services and virtualization concepts</li><li>Scripting or automation basics (PowerShell, Bash, or Python) preferred</li><li>Cybersecurity awareness and risk mitigation practices</li><li>Strong written and verbal communication</li></ul><p>&nbsp;</p><p><strong>Benefits and Perks</strong></p><ul><li>Competitive internship stipend and potential for full-time opportunities</li><li>Mentorship from experienced IT professionals</li><li>Hands-on experience with modern IT infrastructure and cloud environments</li><li>Professional development, training programs, and opportunities for certification</li><li>Employees and family health insurance options</li><li>Collaborative and inclusive workplace culture in Dubai</li></ul>

Role Description The IT Support Specialist is a full-time remote role responsible for providing technical assistance to team members and ensuring smooth operation of core IT systems. Day-to-day tasks include responding to help desk requests, diagnosing and resolving hardware and software issues, and supporting desktop computer environments. The specialist will manage user accounts, maintain system security best practices, and assist with routine updates and configurations across information technology systems. This role also involves documenting solutions, creating user-friendly guides, and collaborating with internal stakeholders to improve IT processes and overall technology reliability. Qualifications Candidates should possess strong Technical Support and Help Desk Support skills for resolving user issues efficiently. Candidates should possess solid Troubleshooting skills to diagnose and resolve hardware, software, and connectivity problems. Candidates should possess experience working with Desktop Computers, including configuration, maintenance, and user support. Candidates should possess a foundational understanding of Information Technology systems, including operating systems, networks, and common business applications. Relevant certifications (such as Comp TIA A+, Network+, or similar) and experience with remote support tools are beneficial. Strong communication skills, attention to detail, and the ability to work independently in a remote environment are required. Prior experience supporting small teams or professional services environments is an advantage.

Role Description The IT Support Specialist is a full-time remote role responsible for providing technical assistance to team members and ensuring smooth operation of core IT systems. Day-to-day tasks include responding to help desk requests, diagnosing and resolving hardware and software issues, and supporting desktop computer environments. The specialist will manage user accounts, maintain system security best practices, and assist with routine updates and configurations across information technology systems. This role also involves documenting solutions, creating user-friendly guides, and collaborating with internal stakeholders to improve IT processes and overall technology reliability. Qualifications Candidates should possess strong Technical Support and Help Desk Support skills for resolving user issues efficiently. Candidates should possess solid Troubleshooting skills to diagnose and resolve hardware, software, and connectivity problems. Candidates should possess experience working with Desktop Computers, including configuration, maintenance, and user support. Candidates should possess a foundational understanding of Information Technology systems, including operating systems, networks, and common business applications. Relevant certifications (such as Comp TIA A+, Network+, or similar) and experience with remote support tools are beneficial. Strong communication skills, attention to detail, and the ability to work independently in a remote environment are required. Prior experience supporting small teams or professional services environments is an advantage.

Role Description This part-time IT Support Engineer role is a hybrid position based in Abu Dhabi, with a mix of on-site work at hospitality client locations and some work-from-home flexibility. The IT Support Engineer will provide day-to-day technical and help desk support for staff, diagnose and resolve hardware, software, and network issues, and respond to user requests via phone, email, and ticketing systems. Responsibilities include monitoring system performance, assisting with user account management, supporting POS and property management systems, and escalating complex issues when necessary. The role also involves documenting incidents and solutions, maintaining asset records, and collaborating with other IT team members to ensure reliable and secure IT operations across hospitality environments. Qualifications Candidates should possess strong Technical Support and Help Desk Support skills, including experience responding to and resolving user issues. Candidates should possess solid Information Technology and System Administration skills, such as managing user accounts, devices, and basic server or network configurations. Candidates should possess advanced Troubleshooting skills, with the ability to diagnose and resolve hardware, software, and connectivity problems efficiently. Candidates should possess clear communication and customer service skills, with the ability to support non-technical users in a professional hospitality setting. Relevant qualifications such as a diploma or degree in IT, Computer Science, or a related field, or equivalent practical experience. Certifications like Comp TIA A+, Network+, or Microsoft/Windows-related credentials are beneficial. Experience with hotel or hospitality systems (e.g., POS, PMS, reservation platforms) is an advantage. Ability to work flexibly in a hybrid setup in Abu Dhabi and manage priorities in a fast-paced, service-oriented environment.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Overview: For our customer, one of the largest digital transformation companies in the region, we are seeking an experienced Service Delivery Manager to lead the delivery and operations of IT infrastructure, network security, service desk/help desk, and vulnerability management. The ideal candidate will have a strong background in IT service management, security oversight, and the ability to manage multiple projects in a fast-paced environment.</p><p> <strong>Key Responsibilities:</strong></p><ul><li><p>Manage end-to-end IT service delivery across infrastructure, security, and support functions.</p></li><li><p>Oversee service desk and help desk operations, ensuring high-quality user support and incident resolution.</p></li><li><p>Lead vulnerability management and ensure compliance with cybersecurity best practices.</p></li><li><p>Coordinate with infrastructure and network teams to ensure high availability and performance.</p></li><li><p>Manage and deliver multiple concurrent IT projects within scope, time, and budget constraints.</p></li><li><p>Monitor SLAs and KPIs, and drive continuous service improvements.</p></li><li><p>Act as the escalation point for critical incidents and ensure timely communication with stakeholders.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>10-15 years’ experience in IT service delivery and infrastructure and security management.</p></li><li><p>Strong knowledge of IT infrastructure, cybersecurity, and network security.</p></li><li><p>Experience with ITSM tools &nbsp;&amp; ITIL processes preferred.</p></li><li><p>Project management experience is an advantage.</p></li><li><p>Strong communication, team leadership, and stakeholder-management skills.</p></li><li><p>Bachelor's degree in IT, Computer Science, or a related field.</p><br></li></ul><p>We are committed to fostering a diverse and inclusive workplace and welcome applications from all qualified candidates. As part of our commitment to improving gender diversity, we particularly encourage women to apply. All applications will be assessed on merit, based on skills, experience, and suitability for the role.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Operate the Facilities Management Help Desk to log, track and follow up on service and maintenance requests.</p></li><li><p>Utilize the Help Desk system to generate management reports and prepare regulatory documentation.</p></li><li><p>Greet, assist and direct tenants, visitors, guests and members of the public in a professional manner.</p></li><li><p>Manage incoming phone calls, routing them appropriately to concerned departments.</p></li><li><p>Handle resident check-in and check-out procedures in accordance with CWRC manual guidelines.</p></li><li><p>Issue and activate access cards for new residents and deactivate cards upon check-out.</p></li><li><p>Process payments through POS system for services such as gym memberships, recreation facilities, catering, access cards and fines.</p></li><li><p>Respond to inquiries about camp facilities and local amenities.</p></li><li><p>Manage and resolve accommodation-related complaints from residents.</p></li><li><p>Provide general administrative and clerical support to ensure efficient office operations.</p></li><li><p>Guide tenants, guests and camp personnel to the appropriate staff members.</p><br></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or equivalent; Associate's degree in a related field is a plus.</li><li>Previous experience in a customer service or administrative role, preferably within facility management or a related industry.</li><li>Proficiency in using CMMS software and other relevant facility management tools.</li><li>Strong understanding of basic building systems and maintenance procedures.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking a talented CAFM Specialist / CAFM Technical Support Specialist to join a leading Ministry in the UAE.<br> The ideal candidate will have hands-on experience in dedicated support resources, to operate and provide technical support for its existing CAFM system.<br> This is an excellent opportunity to contribute to large-scale digital transformation initiatives within a dynamic government environment.<br> Contract Period: 9 - 12 Months The main responsibilities will include: CAFM system administration and configuration.<br> Asset management and preventive planned maintenance management.<br> Work order workflow setup, monitoring, and administration.<br> Help desk support and service request management.<br> Preparation of KPI and SLA performance reports.<br> User support, troubleshooting, and resolution of technical issues.<br> Coordination with the current CAFM system provider, Rosmiman.<br> Supporting system users and ensuring smooth daily operation of the platform.<br> Monitoring data quality, system performance, and operational compliance.<br> Preparing periodic reports and maintaining accurate system records.<br> The preferred candidates should have: Proven 5 years of experience working with CAFM or facilities management systems.<br> Strong knowledge of asset management, PPM, work orders, help desk operations, KPIs, and SLAs .<br> Experience in CAFM system administration and user support .<br> Good technical troubleshooting and reporting skills.<br> Strong communication and stakeholder coordination abilities.<br> Experience with R osmiman CAFM would be a strong advantage.<br> Good English communication skills; Arabic would be an advantage.<br> Availability to join within a short period.<br></span> </div>

� IT Support Officer???? Location: UAE ???????????? Employment Type: Full-time / Part-time???? About the Role We’re looking for a motivated and customer-focused IT Support Officer to join our growing IT team ????In this role, you'll provide first-line technical support to employees, troubleshoot hardware and software issues, and help ensure the smooth operation of the organization's IT systems. You'll work closely with internal teams to resolve technical problems and deliver excellent user support. This is a great opportunity to build your IT career in a collaborative and fast-paced environment ???????? Key Responsibilities Provide first-line technical support via phone, email, and ticketing systems Troubleshoot hardware, software, printer, and network-related issues ????Install, configure, and maintain desktops, laptops, mobile devices, and peripherals Create and manage user accounts, passwords, and system access permissions Assist with Microsoft 365, email, and remote support services Escalate complex technical issues to senior IT staff when necessary Document support requests, resolutions, and technical procedures accurately Perform routine system maintenance, updates, and software installations Ensure timely resolution of IT issues while delivering excellent customer service✅ What We're Looking For Strong troubleshooting and analytical skills ????Good understanding of Windows operating systems, Microsoft 365, and computer hardware Basic knowledge of networking concepts such as TCP/IP, DNS, DHCP, Wi-Fi, and VPNFamiliarity with Active Directory, ticketing systems, and remote support tools is an advantage Excellent communication and customer service skills Ability to prioritize tasks and work independently or as part of a team Positive attitude with a willingness to learn and develop ???????? Qualifications Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field (preferred) Previous experience in IT support, help desk, or desktop support is preferred Entry-level candidates with relevant internships or academic projects are encouraged to apply Certifications such as Comp TIA A+, Microsoft, ITIL, or Cisco are an advantage???? Why Join Us? Flexible full-time or part-time working arrangements ????Supportive and collaborative work environment ????Opportunities for professional development and career growth Hands-on experience with enterprise IT systems and technologies Competitive salary and comprehensive employee benefits???? How to Apply Ready to grow your career as an IT Support Officer? ????Send your CV and feel free to include examples of your technical skills, IT certifications, troubleshooting experience, internships, academic projects, or other relevant achievements.able de la conception, de la configuration et de l’optimisation des systèmes audio pour différents projets audiovisuels et digitaux. Au quotidien, vous assurerez le choix des microphones et des équipements, la mise en place des chaînes audio, le réglage des niveaux, l’enregistrement et le mixage, ainsi que la résolution des problèmes techniques sur site. Vous collaborerez avec les équipes de production, de développement et de design pour garantir une qualité sonore cohérente avec les exigences des projets et des client·e·s. Vous participerez à des tests acoustiques, à la calibration des systèmes Audio-Visuels (AV) et à la documentation technique des installations. Ce poste à temps plein est basé sur site à Mfoundi. Qualifications Maîtrise des principes d’ingénierie audio et de l’utilisation des microphones (choix, placement, calibration) pour différents environnements et usages. Compétences en conception et intégration de systèmes Audio-Visuels (AV) et en acoustique pour optimiser la qualité sonore des espaces et des installations. Expérience en sound design (création, traitement et montage des sons) pour des applications multimédia, digitales ou audiovisuelles. Connaissance des outils et logiciels audio professionnels (stations audionumériques, plugins, processeurs de

Company Description Pickl is a Dubai-born burger concept known for its award-winning cheeseburgers and fresh fried chicken sandwiches made without preservatives, hormones, or antibiotics. Recognized repeatedly as Best Burger and Best Fried Chicken by regional food awards, Pickl has also been named Restaurant of the Year across multiple years. The brand focuses on delivering high-quality, FRESH. FAST. FOOD. to guests in a casual, energetic environment. Pickl has expanded to seven countries across the region, including the UAE, Qatar, Bahrain, Egypt, Jordan, Oman, and Saudi Arabia, with further growth planned in Kuwait and Iraq. Guests can dine in or order delivery through all major UAE platforms.<br>Role Description The Information Technology Support Specialist is a full-time, on-site role based in Dubai, United Arab Emirates. This role is responsible for providing first-line technical and help desk support to restaurant and office staff, ensuring hardware, software, and networks operate reliably during daily operations. The specialist will handle troubleshooting of desktop computers and point-of-sale systems, resolve user incidents, and escalate complex issues when needed. Day-to-day tasks include installing and configuring devices, managing user accounts and access, maintaining asset inventories, and documenting support requests and resolutions. The role also supports IT security best practices, assists with system upgrades and deployments, and collaborates with cross-functional teams to minimize downtime and enhance overall technology performance.<br>Qualifications<br> Candidates should possess strong Technical Support and Help Desk Support skills to assist end users effectively and manage incident resolution. Candidates should possess solid Troubleshooting and Desktop Computers skills to diagnose and resolve hardware and software issues efficiently. Candidates should possess a foundational understanding of Information Technology, including operating systems, basic networking, and common business applications. Candidates should possess clear written and verbal communication skills and the ability to explain technical concepts in simple terms. Candidates should possess strong customer service orientation, time management, and organizational skills for a fast-paced hospitality environment. Relevant certifications (e.g., Comp TIA A+, ITIL Foundation) or a diploma/degree in IT, Computer Science, or a related field are beneficial. Experience supporting POS systems, restaurant operations technology, or multi-site environments is an advantage. Ability to work on-site in Dubai, occasionally outside standard hours, and collaborate with diverse teams across the region.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Description:</strong></p><br><p>The position will require the individual to answer technical questions and accurately record a detailed description of the problem at hand. The Helpdesk Operator will also be responsible for tracking the incident from creation until completion to ensure that the incident has been resolved correctly. In the case that the Help Desk Operator is not able to provide a solution to the problem, she/he will be required to escalate it to the proper group or organization. Help Desk Specialist I is responsible for Customer Satisfaction through the effective handling of incidents. This opportunity gives an opportunity to work in a dynamic environment coupled with training and substantial growth potential. The environment is a 24X7 challenging environment with many opportunities to support the customer. • The Help Desk Operator will provide telephone support for the University functions such as Information system in a volatile education and research environment. • Receiving, classifying, registering, monitoring, prioritizing, escalating and following up as a first point of contact on requests for technical assistance from users. • Provide users with first-level support and advice on standard requests Solving minor technical hardware and software issues Assisting to the preparation, deployment, maintenance and change of hardware and software in accordance with existing procedures. • Assisting in the creation and management of user accounts and access permissions in accordance with existing procedures. Monitoring availability of services and following up on events reported by the monitoring system. • In depth customer management to increases customer satisfaction. • Assist with desktop operating systems, Email, MS Office, many different purpose hardware, and Remote Access. • Assess and solve difficult remote site issues over the telephone. • Provide quick and accurate answers to the user community in regards to system, escalation and correct documentation related problems/requests. • Rely on experience and judgment to plan and accomplish goals. • Act as a liaison between customers and technical teams. • Perform a variety of complicated tasks. • Work on shift basis within helpdesk working hour (7:30 Am – 8:00 Pm) and able to work for extended hours if required. • Responsible to adhere with all information security policies and procedures of the University. • Other duties as assigned. </p><br><p><strong>Minimum Qualifications:</strong></p><br><p>• Bachelor degree in IT • 1+ years of experience providing telephone and remote technical support • At least 1 year of experience using incident tracking software such as Remedy, Track-IT, HEAT, etc. • At least 1 year of experience in a high call volume environment (30+ calls per day at the minimum) • At least 6 months of experience handling concurrent or multiple tasks efficiently </p><br><p><strong>Preferred Qualifications:</strong></p><br><p>• Good balance between customer service, technical skills, positive attitude and willingness to learn. • The ability to exercise appropriate judgment when assessing the needs of the client • Ability to determine the resolution best suited for each situation • Experience with Microsoft Operating Systems and Productivity tools • Basic understanding of customer Access, Applications, Customer Service, Desktop, network. • Ability and willingness to work in a demanding organization • Applications such as Remedy is a plus • Knowledge of the ITIL methodology • Typing skills of 50-60 WPM (preferred) • Aggressive learner, soft personal attitude, service organization intellectual capability and team/collaborative mentality are none negotiable requirements. • Strong analytical ability to resolve complex issues in addition to effective communication. • Ability to work both independently (with minimal supervision) as well as part of a team environment. • Ability to follow direction and meet deadlines as required. • Ability in meeting end user requirements and in providing high quality customer service. • Ability to prioritize and organize your own schedule. • Strong oral and written communication skills in English and Arabic </p><br> </div>

Role Description The Remote Customer Support Specialist is a part-time role focused on supporting learners and users of Flutter Developers’ platforms and courses. In this role, the specialist responds to customer inquiries via email, chat, and other channels, providing clear guidance on course access, technical issues, and general account support. The specialist helps troubleshoot common platform and learning-related problems, escalates complex technical issues when needed, and ensures that each interaction contributes to a positive learning experience. Daily responsibilities include documenting support requests, tracking recurring issues, and sharing feedback with the product and training teams to improve services. This is a remote position that requires reliable availability during agreed-upon support hours and professional, empathetic communication with a diverse global user base. Qualifications Customer-facing skills: Candidates should possess strong Customer Support and Customer Satisfaction skills to handle inquiries, resolve issues, and maintain a positive learner experience. Relationship and communication skills: Candidates should possess solid Interpersonal Skills and clear written and verbal communication to engage respectfully and effectively with a diverse audience. Technical and troubleshooting skills: Candidates should possess Technical Support capabilities and Analytical Skills to understand issues, diagnose problems, and provide accurate solutions or escalate appropriately. Additional qualifications: Ability to work independently in a remote environment, familiarity with online learning platforms or Saa S tools, basic understanding of software development concepts is a plus, and prior experience in customer support or help desk roles is preferred. Education and work style: High school diploma or equivalent required; further education in IT, communications, or related fields is beneficial. Organized, detail-oriented, and comfortable using ticketing systems and collaboration tools.

<ul><li><p><em>Provide first-level support for IT incidents and service requests</em></p></li><li><p><em>Log and track issues using ITSM tools (e.g., ManageEngine)</em></p></li><li><p><em>Troubleshoot hardware, software, and network issues</em></p></li><li><p><em>Support users with system access, VPN, and email issues</em></p></li><li><p><em>Install and configure desktops, laptops, and printers</em></p></li><li><p><em>Escalate unresolved issues to relevant IT teams</em></p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><em>Minimum of 2 years of experience in IT support/help desk</em></p></li><li><p><em>Bachelor’s degree or diploma in IT or related field</em></p></li><li><p><em>Good knowledge of Windows OS and Microsoft Office</em></p></li><li><p><em>Basic networking knowledge</em></p></li><li><p><em>Certifications in software development or relevant technologies (e.g., Microsoft Certified Developer, Oracle, AWS, or similar) are an advantage</em></p></li><li><p><em>Experience with ITSM tools (ManageEngine, ServiceNow, etc.)</em></p></li><li><p><em>Knowledge of Active Directory (user management)</em></p></li></ul>

<ul><li><p>Provide first-level support for IT incidents and service requests</p></li><li><p>Log and track issues using ITSM tools (e.g., ManageEngine)</p></li><li><p>Troubleshoot hardware, software, and network issues</p></li><li><p>Support users with system access, VPN, and email issues</p></li><li><p>Install and configure desktops, laptops, and printers</p></li><li><p>Escalate unresolved issues to relevant IT teams</p></li><li><p>Ensure adherence to SLA timelines</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Minimum of 2 years of experience in IT support/help desk</p></li><li><p>Good knowledge of Windows OS and Microsoft Office</p></li><li><p>Basic networking knowledge</p></li><li><p>Strong communication and customer service skills</p></li><li><p>Bachelor’s degree or diploma in IT or related field</p></li><li><p>Certifications in software development or relevant technologies (e.g., Microsoft Certified Developer, Oracle, AWS, or similar) are an advantage.</p></li><li><br></li><li><p>Experience with ITSM tools (ManageEngine, ServiceNow, etc.)</p></li><li><p>Knowledge of Active Directory (user management)</p></li><li><p>ITIL Foundation (preferred)</p></li></ul>

Job Description: We are seeking a skilled Remote IT Technician to provide technical support and troubleshooting for our team and clients. You will handle system issues, resolve technical problems, and ensure smooth technology operations in a fully remote environment. Responsibilities:Diagnose and resolve hardware, software, and network issues remotely. Provide technical support through chat, email, or video calls. Install, configure, and update software and system tools. Assist with system monitoring, performance checks, and basic maintenance tasks. Guide users through troubleshooting steps and provide clear technical instructions. Maintain accurate logs of issues, resolutions, and system updates. Ensure security protocols are followed and escalate complex issues when necessary. Requirements:Bachelor’s degree in Information Technology, Computer Science, or related field preferred. Prior experience in IT support, help desk, or technical troubleshooting is an advantage. Strong understanding of operating systems, basic networking, and common software tools. Excellent problem-solving and communication skills. Proficiency with remote support tools and ticketing systems. Ability to work independently, multitask, and solve problems efficiently in a remote setup. High attention to detail and ability to follow structured troubleshooting processes. Benefits:Competitive salary and performance-based bonuses. Full remote flexibility with a supportive virtual work culture. Opportunities for IT training, certifications, and ongoing professional development. Work-life balance with flexible scheduling options. Exposure to a wide range of technical systems, tools, and support scenarios.

???? IT Support Officer???? Location: UAE ???????????? Employment Type: Full-time / Part-time???? About the Role We’re looking for a motivated and customer-focused IT Support Officer to join our IT team ????In this role, you’ll provide technical support to employees, troubleshoot hardware and software issues, and help maintain the organization’s IT systems and infrastructure. This is a great opportunity to develop your technical expertise while working in a collaborative and fast-paced environment ???????? Key Responsibilities Provide first-line IT support via phone, email, or ticketing system ????Troubleshoot hardware, software, network, and printer issues Install, configure, and maintain desktops, laptops, and IT equipment Assist with user account setup, password resets, and access management Escalate complex technical issues to senior IT staff when required Perform system updates, software installations, and routine maintenance Maintain accurate documentation of support requests and resolutions Deliver timely and professional technical support while ensuring a positive user experience ????✅ What We’re Looking For Strong problem-solving and analytical skills ????Basic knowledge of Windows operating systems, Microsoft 365, networking, and computer hardware Excellent communication and customer service skills Ability to work independently and as part of a team Positive attitude with a willingness to learn and grow ???????? Qualifications Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field (preferred) Previous experience in IT support, help desk, or technical support is an advantage ????Familiarity with ticketing systems and remote support tools Relevant IT certifications such as Comp TIA A+, Microsoft, or ITIL are a plus???? Why Join Us? Flexible working arrangements: full-time or part-time ????Competitive salary and career development opportunities Supportive and collaborative team environment ????Ongoing training and professional growth Opportunity to work with modern IT systems and technologies???? How to Apply Ready to build your career in IT support? ????Send your CV and feel free to include details of your technical skills, certifications, IT projects, or troubleshooting experience.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Administer and support Windows Server 2016/2019/2022 environments including Active Directory, DNS, DHCP, Group Policy, and file services.</p> <ul> <li>Manage hybrid identity services using Microsoft Entra ID (Azure AD).</li> <li>Support virtualization platforms such as VMware or Hyper-V.</li> <li>Implement endpoint and server security controls and participate in incident response.</li> <li>Design and maintain backup and disaster recovery solutions.</li> <li>Develop PowerShell scripts for automation and reporting.</li> <li>Provide escalation-level Help Desk and regional support.</li> <li>Maintain documentation and drive continuous improvement.</li> <li>Support Desktops Windows 10/11 in various locations remotely and on premise</li> <li>Support IT functions such as printing, desktop imaging and rebuilding and other desktop duties as required.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>The Windows Systems Administrator is responsible for the design, implementation, security, and ongoing support of enterprise Windows infrastructure across regional and selected global environments. This role supports on-premises, hybrid, and cloud-based systems, ensuring availability, security, performance, and compliance of Windows servers and endpoint platforms.</p> <p>Bachelor s degree preferred.</p> <p>3 5+ years enterprise Windows administration experience and desktop experience.</p> <p>Strong knowledge of Windows Server and desktop, Active Directory, Entra ID, and scripting.</p> <p>Fluency in English.</p> <p>Russian speaking proficiency required or strongly preferred.</p><p></p></section>

Job Roles and Responsibilities: ▪ Support SAP PP (Production Planning) and SD(Sales) Module and good understanding of (Production , Sales and procurement/Logistics) E2E Cycle ▪ SAP PP/SD Module with Implementation/Support experience required in the areas (Inbound, Outbound, warehouse management and handling Production & Sales module) ▪ Responsible to support Tickets/Process/Implementation requests of PP/SD Module for Subsidiaries across MEA (Middle East and Africa) region, good technical knowledge of Partner Integrations ▪ Analyze business requirements (e.g., functional and technical requirements, business processes) by conducting information-gathering sessions with users, analyzing to document an accurate understanding of their business requirements and mapping of those to SAP business processes & system side) ▪ Performing Unit and Integration Testing as per the PP/SD Module requirements/business. ▪ Support Subsidiaries in MEA Region for Year End and Month end SAP Closing activities ▪ Support Process Improvements, Implementations and Trainings to Users (Onsite/Offsite) ▪ Audit Support to Users and experience with Integrations with partners. <br>Education & Experience ▪ Qualification - University Graduate and can join at short notice/immediate available in UAE ▪ 4-6 years of work hands on experience as SAP Consultant – PP/SD Module with expertise in Production Planning and Sales distribution Overall Cycle ▪ Preparing Manuals, demos or training as needed Onsite/Offsite as per Business requirement ▪ Good understanding of integration other modules MM/LE is a plus with EDI Integrations ▪ Strong Communication, Presentation, Analytical and inter-personal skills with Fluent in English. ▪ Providing help desk support, assisting and resolving SAP PP(Production Planning)/SD(Sales distribution) issues/requests analyzing proposed improvements or changes ▪ Effective analytical skills in handling Logistics Closing requests and providing Solutions for the tickets ▪ Excellent Communicational skills and stakeholder management including strong skills in active listening/problem solving to solve the issues raised by users/tickets

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for an experienced IT Support Engineer / IT Help Desk Specialist to provide first-line technical support and ensure smooth day-to-day IT operations within a professional office environment.<br> The successful candidate will be responsible for handling IT incidents and service requests, troubleshooting hardware, software and network issues, supporting user access and connectivity, and ensuring all incidents are properly logged, tracked and resolved within agreed SLA timelines.<br> The role requires strong customer service and communication skills, along with practical knowledge of Windows, Microsoft Office, Active Directory, basic networking and ITSM platforms .<br> Key Responsibilities Provide first-level technical support for IT incidents, service requests and end-user issues.<br> Log, categorize, prioritize, track and close incidents using ITSM tools such as ManageEngine, ServiceNow or similar platforms .<br> Troubleshoot and resolve hardware, software and basic network-related issues .<br> Provide user support for Windows operating systems and Microsoft Office applications .<br> Support users with system access, account issues, VPN connectivity and email-related problems .<br> Install, configure and troubleshoot desktops, laptops, printers and other end-user devices .<br> Perform basic user administration and access management using Active Directory .<br> Escalate unresolved or complex technical issues to the appropriate infrastructure, network, application or security teams.<br> Follow up on escalated incidents and ensure timely resolution and closure.<br> Ensure all incidents and service requests are handled in accordance with defined SLA timelines and IT support procedures .<br> Maintain accurate documentation of incidents, troubleshooting steps, resolutions and recurring issues.<br> Contribute to and maintain IT knowledge-base documentation and standard troubleshooting procedures.<br> Support employee onboarding and offboarding activities, including user accounts, access, devices and IT setup.<br> Coordinate with internal IT teams and external IT vendors, hardware suppliers, software providers and service partners when required.<br> Ensure compliance with IT policies, procedures, security requirements and operational standards.<br> Required Technical SkillsIT Support &amp; Troubleshooting Minimum 2 years of experience in IT support, service desk or help desk environments .<br> Strong knowledge of Windows Operating Systems .<br> Good working knowledge of Microsoft Office / Microsoft 365 applications .<br> Hands-on experience troubleshooting desktops, laptops, printers and other IT peripherals.<br> Basic understanding of hardware and software troubleshooting.<br> Networking &amp; Connectivity Basic knowledge of networking concepts including TCP/IP, DNS, DHCP and LAN/WAN fundamentals .<br> Experience troubleshooting basic network connectivity issues.<br> Experience supporting VPN connectivity and remote access issues.<br> Basic understanding of network and connectivity troubleshooting.<br> ITSM &amp; Service Management Hands-on experience with ITSM platforms , preferably ManageEngine, ServiceNow or similar.<br> Experience logging, categorizing, prioritizing, tracking and closing incidents and service requests.<br> Understanding of SLA management, escalation procedures and ticket lifecycle management .<br> Ability to maintain accurate incident records and technical documentation.<br> Knowledge of ITIL principles is preferred.<br> Active Directory &amp; User Administration Practical knowledge of Active Directory .<br> Experience with basic user administration, account creation/modification, password resets and access-related support.<br> Understanding of user onboarding and offboarding processes.<br> Security &amp; System Administration Basic understanding of cybersecurity risks and IT security best practices .<br> Basic system administration knowledge.<br> Ability to follow organizational security policies and access-control procedures.<br> Understanding of secure handling of user accounts, credentials and IT assets.<br> Preferred Certifications The following certifications will be considered an advantage: ITIL Foundation Microsoft certifications AWS certifications Oracle certifications Relevant software development or technology certifications Other recognized IT infrastructure, support or service management certifications Stakeholder &amp; Collaboration Responsibilities The role will work closely with: End users across the organization IT Infrastructure and Network teams Applications / Systems Support teams Information Security teams HR and Administration teams for onboarding and offboarding External IT vendors and hardware suppliers Software providers and technical support partners Internet and telecommunications service providers Required Behavioral Competencies The successful candidate should demonstrate: Strong stakeholder engagement and customer service orientation.<br> Excellent verbal and written communication skills.<br> Strong collaboration and teamwork.<br> Results-oriented approach with a focus on timely resolution.<br> Adaptability and willingness to learn new technologies and systems.<br> Professionalism and a strong sense of accountability.<br> Ability to work calmly and effectively under pressure.<br> Strong troubleshooting and problem-solving mindset.<br> Ability to prioritize multiple incidents and service requests.<br> Strong attention to detail and commitment to service quality.<br> Performance Expectations The successful candidate will be expected to: Resolve a high percentage of incidents within agreed SLA timelines.<br> Maximize First Contact Resolution (FCR) wherever possible.<br> Maintain accurate ticket categorization, documentation and closure.<br> Fulfil user service requests within agreed timelines.<br> Provide effective support for user access, email, VPN and hardware-related issues.<br> Escalate unresolved issues appropriately and within defined procedures.<br> Maintain high-quality incident and knowledge-base documentation.<br> Consistently comply with IT policies, procedures and SLA requirements.<br> Deliver a professional and positive end-user support experience.<br> Education Bachelor's degree or diploma in Information Technology, Computer Science, Information Systems, or a related field .<br> Equivalent relevant IT support experience may also be considered.<br> Ideal Candidate Profile The ideal candidate will be a hands-on IT Support / Service Desk professional who is comfortable working directly with end users and resolving day-to-day technical issues.<br> They should have practical experience with Windows, Microsoft Office, Active Directory, ITSM tools, VPN, email, hardware, basic networking and SLA-driven support environments .<br></span> </div>

<ul><li>Support different Microsoft technologies such as Active Directory, Windows Servers/Clients, System Centre Configuration/Operations Manager, Office 365, Azure, File, Print, DNS, DHCP, WINS Servers</li><li>Maintain Dell-EMC VxRail HCI and VMware Virtualization environment</li><li>Support Citrix Xen App and NetScaler infrastructure</li><li>Monitor Riverbed Steel Fusion HCI for branch offices</li><li>Document process, procedures and infrastructure elements</li><li>Perform proactive patch management of different systems</li><li>Monitor and Maintain routine backup jobs using Veeam Availability Suite</li><li>Ensure the design of the system allows all components to work properly together</li><li>Make recommendations for future upgrades</li><li>Maintain the security and integrity of the systems</li><li>Troubleshoot problems reported by users and analyze and isolate issues</li><li>Evaluate and modify the system’s performance</li><li>Maintain the integrity of the network, server deployment, and security</li><li>Test computer equipment, backups, installing and updating patches, installing and rebuilding existing servers</li><li>Diagnose and resolve problems quickly</li><li>Respond to help desk requests after hours</li><li>Communicate technical concerns and solutions to people with varying degrees of technical knowledge</li><li>Work with individuals in all departments to help solve their technical issues</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Professional certifications such MCSE, VCP, or equivalent is desired</li><li>Managing more than 100+ Server infrastructure</li><li>A solid understanding of Servers, Storage, Networks, Virtualization and Applications</li><li>Hands on theoretical knowledge and practical experience with Microsoft, VMware, Citrix, Veeam, and Riverbed technologies</li><li>Proficient in productivity applications such as Microsoft Office</li><li>Strong communication and documentation skills</li><li>Flexible and able to adapt to a rapidly changing environment</li><li>Must be organized and have the ability to manage projects of varying length</li><li>Positive, self-motivated individual who can complete tasks independently</li><li>Must be a team player</li><li>Ability to respond to requests and calls after office hours</li><li>Work six days a week</li><li>Perform maintenance work after office hours as and when required</li></ul>