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Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.<br><br>By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.<br><br>Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.<br><br>Overview<br><br>Job Description<br><br>Sprinklr is looking for a Lead Solutions Consultant to partner with Sales and drive revenue growth through advanced solution design and strategic customer engagement.<br><br>What You’ll Do<br><br>Design and present customized solutions using Sprinklr’s AI-powered Unified-CXM platform. Collaborate with Sales and consulting teams to integrate AI and data science capabilities into customer environments. Showcase advanced automation solutions, including agentic AI and AI-powered workflows. Architect scalable, high-performance, and cost-efficient enterprise solutions. Provide strategic guidance on data architecture, API integrations, and multi- and hybrid-cloud environments. Lead key pre-sales activities such as executive presentations, technical workshops, RFP responses, and proof-of-concept engagements. Partner with the broader Sprinklr ecosystem to validate requirements and deliver “art-of-the-possible” demonstrations. Apply design thinking and human-centered design principles to enterprise experience solutions. Travel up to 40% and remain local to key customer regions. <br><br>Qualifications<br><br>Bachelor’s degree in Computer Science, Mathematics, or Engineering; Master’s degree preferred. 8+ years of experience in enterprise architecture, data architecture, and Contact Center/UC environments. 5+ years designing solutions within CCaa S platforms Arabic Language is required for this territory Experience implementing AI-driven solutions for martech and social platforms. Expertise in cloud contact center ecosystems (e.g., Genesys, Amazon Connect, NICE, Five9). Strong communicator with the ability to translate technical concepts into business value. Demonstrated thought leadership through publishing, speaking, or industry engagement. Proven ability to lead deep architectural discovery engagements. <br><br>We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:<br><br>Lead a new category of enterprise software that we call Unified-CXM. Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. Create a culture of customer obsession, with trust, teamwork, and accountability.<br><br>We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.<br><br>We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.<br><br>To learn more about employee benefits by region, click here.<br><br>To learn more about all-things-Sprinklr, visit our candidate resource hub here.<br><br>EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. <br><br>Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.<br><br>Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.<br><br>Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.<br><br>If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ol><li><p>2.1 Avaya IP Telephony &amp; Unified Contact Centre</p><ul><li><p>Install, configure, and maintain Avaya IP Office PABX systems across all group locations.</p></li><li><p>Administer Avaya endpoints: IP phones, softphones, conference units, and voicemail platforms.</p></li><li><p>Configure and manage call routing, IVR menus, hunt groups, pickup groups, and extension management.</p></li><li><p>Integrate Avaya IP Office with Avaya Unified Contact Centre (Avaya IPOCC / CCC) including agent configuration, queue management, and wallboard/reporting feeds.</p></li><li><p>Troubleshoot call quality issues (jitter, latency, one-way audio), registration failures, and trunk connectivity faults.</p></li><li><p>Perform regular PABX configuration backups, firmware upgrades, and capacity planning.</p></li><li><p>Liaise with Avaya partners and vendors for licensing, escalations, and advanced support.</p></li></ul><p>2.2 CCTV &amp; Video Surveillance Systems</p><ul><li><p>Install, configure, and maintain IP and analogue CCTV systems across all Arenco Group sites.</p></li><li><p>Administer Video Management Software (VMS), NVR/DVR systems, and camera infrastructure including PTZ, dome, and bullet cameras.</p></li><li><p>Manage storage capacity for video recordings and enforce retention policies aligned with compliance requirements.</p></li><li><p>Perform scheduled health checks, firmware updates, and preventive maintenance on all CCTV components.</p></li><li><p>Support incident investigation by providing authorised footage retrieval and audit trails.</p></li><li><p>Coordinate with physical security teams and management on system audits and expansion requirements.</p></li></ul><p>2.3 Access Control Systems</p><ul><li><p>Implement, configure, and administer electronic access control systems including card readers, biometric devices, and door controllers.</p></li><li><p>Manage user provisioning, access rights, and role-based access policies in the access control platform.</p></li><li><p>Enrol, modify, and deactivate user credentials (cards, PINs, biometrics) in coordination with HR and Security departments.</p></li><li><p>Monitor access logs, generate compliance reports, and flag anomalies or unauthorised access attempts to relevant stakeholders.</p></li><li><p>Maintain and test door interlocks, electric strikes, magnetic locks, and fail-safe/fail-secure hardware.</p></li><li><p>Ensure seamless integration of access control systems with CCTV and alarm systems for unified physical security management.</p></li></ul><p>2.4 Time &amp; Attendance Systems</p><ul><li><p>Deploy, configure, and maintain time and attendance hardware across all group sites (biometric terminals, RFID readers, facial recognition units).</p></li><li><p>Integrate time and attendance devices with HR/Payroll platforms to ensure accurate and automated data flow.</p></li><li><p>Troubleshoot device connectivity, synchronization errors, and data discrepancies between hardware and software platforms.</p></li><li><p>Ensure system uptime and data integrity to support payroll processing deadlines.</p></li></ul><p>2.5 End-User Computing &amp; Desktop Support</p><ul><li><p>Manage the full hardware lifecycle of desktops, laptops, workstations, printers, and peripherals across all subsidiaries.</p></li><li><p>Oversee hardware procurement, standardization, and refresh cycles in coordination with IT management.</p></li><li><p>Configure and deploy end-user devices using imaging tools and MDM platforms.</p></li><li><p>Diagnose and resolve hardware faults efficiently to minimize business disruption within defined SLA targets.</p></li></ul><p>2.6 Network Hardware &amp; Physical Infrastructure</p><ul><li><p>Support structured cabling, rack management, and physical network infrastructure across sites.</p></li><li><p>Coordinate with the Network Engineering team on hardware-related connectivity faults and PoE infrastructure support.</p></li></ul><p>2.7 Design &amp; Specialist Software Support</p><ul><li><p>Install, configure, and troubleshoot design and engineering applications including AutoCAD, 3ds Max, Revit, SketchUp, and equivalent tools.</p></li><li><p>Ensure hardware compatibility and optimise workstation performance for graphics-intensive design software.</p></li><li><p>Manage software licensing, activation, and updates for design tools in coordination with department heads.</p></li><li><p>Advise on workstation hardware specifications (GPU, RAM, NVMe storage) to meet design application requirements.</p></li><li><p>Provide hands-on support to end users experiencing installation failures, application crashes, or performance degradation.</p></li></ul><p>2.8 Microsoft 365 &amp; Email Client Support</p><ul><li><p>Provide hands-on support for Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Office suite (Word, Excel, PowerPoint).</p></li><li><p>Configure and troubleshoot Microsoft 365 email client profiles, mailbox settings, shared mailboxes, distribution lists, and calendar sharing across end-user devices.</p></li><li><p>Support Microsoft Teams configuration including channel setup, meeting room integration, and audio/video device troubleshooting.</p></li><li><p>Coordinate with the IT team on Exchange Online policies, retention settings, and compliance configurations as directed.</p></li><li><p>Educate end users on Microsoft 365 best practices, security awareness, and effective use of collaboration tools.</p></li></ul><p>2.9 General IT Operations</p><ul><li><p>Maintain accurate asset registers for all hardware under management.</p></li><li><p>Participate in after-hours maintenance windows and provide on-call support for critical infrastructure incidents.</p></li><li><p>Adhere to Arenco Group IT governance policies, security frameworks, and change management procedures.</p></li></ul></li></ol></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ol><li><p>Education</p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, Electronics Engineering, or a related field.</p></li><li><p>Diploma holders with substantial and demonstrably relevant technical experience will be considered.</p></li></ul><p>3.2 Experience</p><ul><li><p>Minimum 3–5 years of hands-on experience in hardware engineering, IT infrastructure, or a comparable multi-discipline support role.</p></li><li><p>Proven and demonstrable experience with Avaya IP Office PABX administration, configuration, and Unified Contact Centre integration – MANDATORY.</p></li><li><p>Hands-on experience with CCTV, access control, and time and attendance hardware – MANDATORY.</p></li><li><p>Valid UAE Driving License – MANDATORY.</p></li><li><p>Prior experience in a large multi-entity or group-of-companies environment is strongly preferred.</p></li><li><p>UAE work experience preferred; familiarity with local vendor landscape and regulatory environment is advantageous.</p></li></ul></li></ol><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>UAT Tester / QA Analyst — FCC Systems Financial Crime Compliance | AML/CFT Technology Job Summary The UAT Tester / QA Analyst is responsible for planning, designing, and executing User Acceptance Testing (UAT) for Transaction Monitoring (TM) systems and related Customer Risk Rating (CRR) modules.<br> This role ensures that TM scenarios, alert generation logic, scoring rules, and watchlist/sanctions screening configurations perform as intended before go-live, in full alignment with regulatory expectations (e.<br>g., FATF Recommendations, OFAC, UN sanctions regimes, and local regulator guidance such as SAMA).<br> The role bridges compliance requirements and technical system behavior, translating regulatory and business rules into structured, evidence-based test cases.<br> Key Responsibilities UAT Planning &amp; Design • Develop UAT test strategies, test plans, and entry/exit criteria for TM and CRR system implementations or upgrades.<br> • Define UAT prerequisites, including test data readiness, environment configuration, and access provisioning.<br> • Translate TM typologies (e.<br>g., structuring, layering, rapid movement of funds, high-risk jurisdiction activity) into testable scenarios.<br> • Design boundary and edge-case testing to validate threshold logic, scoring bands, and rule sensitivity/specificity.<br> Test Execution • Execute test scripts covering alert generation, case creation, scenario tuning, and false-positive/false-negative analysis.<br> • Validate CRR scoring logic across customer risk factors (e.<br>g., geography, product, channel, PEP status, occupation).<br> • Test sanctions and watchlist screening configurations, including fuzzy-matching logic and SDN/UN list updates.<br> • Log defects, track remediation, and re-test fixes through to closure, maintaining a full audit trail.<br> Documentation &amp; Reporting • Prepare UAT test cases, traceability matrices (linking requirements to test cases), and defect logs.<br> • Document test evidence sufficient to withstand internal audit and regulatory review.<br> • Produce UAT summary reports and sign-off packs for stakeholder and governance approval.<br> Stakeholder Coordination • Liaise with Compliance, IT, and vendor teams to clarify requirements and resolve testing issues.<br> • Support business users during UAT sign-off sessions and training on new/updated TM functionality.<br> • Escalate systemic risks or control gaps identified during testing to Compliance and Technology leadership.<br> Required Qualifications • Bachelor’s degree in finance, Business, Information Systems, or a related field.<br> • 3+ years of experience in financial crime compliance, AML/CFT, or compliance technology testing.<br> • Hands-on experience with UAT for Transaction Monitoring or Customer Risk Rating systems.<br> • Solid understanding of AML/CFT frameworks, KYC/CDD/EDD processes, and sanctions screening (OFAC, UN, EU).<br> • Familiarity with SAR/STR filing processes and typology-based scenario design.<br> Preferred Qualifications • Experience with TM/CRR platforms (e.<br>g., Actimize, SAS AML, Oracle Mantas, Norkom, or similar).<br> • Exposure to test management tools (e.<br>g., JIRA, ALM, TestRail) and structured defect-tracking processes.<br> • Prior consulting or advisory experience delivering client-facing UAT or compliance technology deliverables.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Description</b>Overview<p>We are seeking an experienced Principal Aviation Analyst to join our Aviation team. The successful candidate will provide technical leadership in aviation forecasting, demand modelling, capacity analysis, air traffic assessments, and strategic airport planning projects across regional and international markets. This role requires a highly analytical professional with strong aviation industry knowledge, advanced modelling capabilities, and the ability to work as part of multidisciplinary project teams, while delivering high-quality advisory solutions to airport operators, government entities, investors, and aviation stakeholders.</p><br><p>As Principal Aviation Analyst, you will be responsible for leading terminal and airfield planning, running simulations using CAST (airfield and terminal), and forecasting air traffic demands. You will leverage your experience of airport operations, capacity planning, simulation, forecasting, and analysis bring true value to our Clients as they embark on developments to deliver world class airports and experiences across some of the fastest growing airports in the world.</p><br><p>Bringing your unique and analytical skillset, you interface across multiple disciplines, working closely within Transportation and Building Design, alongside taking opportunities to upskill and mentor teams, and share best practices, across regions, and playing a supporting role across wider analytical tasks within the Aviation market.</p><br><p>This role requires not only deep expertise in capacity planning, simulation, and forecasting, but also domain knowledge of airport operations and regulations.</p><br>Your role<ul><li>Lead the development and delivery of aviation demand forecasting and modelling assignments.</li><li>Conduct passenger, aircraft movement, cargo, and airport capacity forecasts using industry-recognized methodologies.</li><li>Develop and maintain airport simulation, forecasting, and network planning models.</li><li>Undertake airport capacity, terminal planning, airfield planning, and operational performance assessments.</li><li>Deliver aviation-related economic, market, and traffic analyses to support strategic planning and investment decisions.</li><li>Review and validate aviation datasets, forecasting assumptions, and modelling outputs.</li><li>Prepare technical reports, presentations, and client deliverables.</li><li>Manage multiple aviation advisory and modelling projects simultaneously.</li><li>Ensure projects are delivered on time, within budget, and to the highest quality standards.</li><li>Coordinate multidisciplinary teams including planners, economists, engineers, and data analysts.</li><li>Identify project risks and develop mitigation strategies.</li><li>Serve as a trusted advisor to airport operators, aviation authorities, government agencies, and private sector clients.</li><li>Lead technical discussions and stakeholder workshops.</li><li>Support proposal preparation, technical methodologies, and business development activities.</li><li>Identify new opportunities within existing client accounts and emerging aviation markets.</li><li>Provide guidance and mentoring to analysts and junior consultants.</li><li>Support capability development in aviation forecasting, modelling, and analytics.</li><li>Promote technical excellence and innovation across the aviation advisory team.</li></ul>About you<p><b>Requirements</b></p><br><ul><li>12+ years of related professional Aviation experience, including substantial experience of delivering capacity planning and modelling projects.</li><li>Strong demonstrated hands on experience in the aviation sector is essential, up to date with the latest practices and approaches in IATA ADRM, and use of CAST simulation software.</li><li>Proven success delivering complex consulting or engineering programs with multiple stakeholders and high visibility.</li><li>Strong understanding of airport operations, airline networks, aviation economics, and industry trends.</li><li>Excellent leadership, stakeholder management, and communication skills.</li><li>Bachelor's Degree in Aviation Management, Transport Planning, Economics, Engineering, Mathematics, Statistics, Data Science, or a related discipline. Masters is preferred.</li><li>Proficiency in statistical analysis, scenario modelling, and forecasting methodologies.</li><li>Advanced knowledge of data analytics tools and software such as Excel (Advanced), Power BI, Python, R, SQL, and Aviation forecasting and simulation tools.</li></ul><p><b>Good to Haves</b></p><br><ul><li>Experience working with clients in the GCC region.</li><li>Arabic language would be a plus.</li></ul>Rewards &amp; benefits<p>Explore the rewards and benefits that help you thrive – at every stage of your life and your career.</p><br><p>This includes:</p><br><ul><li>Tax-free salary.</li><li>Life insurance coverage.</li><li>Medical insurance.</li><li>Annual leave balance.</li><li>Company gratuity scheme.</li><li>Discretionary bonus program.</li><li>Annual flight contribution.</li><li>Transportation &amp; housing allowances.</li><li>Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.</li></ul><p>Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.</p><br>About AtkinsRéalis<p>We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.</p><br><p><span>Find out more.</span></p><br><b>Worker Type</b>Employee<b>Job Type</b>Regular<p><span><i>At </i></span> <i><span>AtkinsRéalis</span></i><span><i>, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. &nbsp;</i></span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Description</b>Overview<p>We are seeking an experienced Principal Aviation Analyst to join our Aviation team. The successful candidate will provide technical leadership in aviation forecasting, demand modelling, capacity analysis, air traffic assessments, and strategic airport planning projects across regional and international markets. This role requires a highly analytical professional with strong aviation industry knowledge, advanced modelling capabilities, and the ability to work as part of multidisciplinary project teams, while delivering high-quality advisory solutions to airport operators, government entities, investors, and aviation stakeholders.</p><br><p>As Principal Aviation Analyst, you will be responsible for leading terminal and airfield planning, running simulations using CAST (airfield and terminal), and forecasting air traffic demands. You will leverage your experience of airport operations, capacity planning, simulation, forecasting, and analysis bring true value to our Clients as they embark on developments to deliver world class airports and experiences across some of the fastest growing airports in the world.</p><br><p>Bringing your unique and analytical skillset, you interface across multiple disciplines, working closely within Transportation and Building Design, alongside taking opportunities to upskill and mentor teams, and share best practices, across regions, and playing a supporting role across wider analytical tasks within the Aviation market.</p><br><p>This role requires not only deep expertise in capacity planning, simulation, and forecasting, but also domain knowledge of airport operations and regulations.</p><br>Your role<ul><li>Lead the development and delivery of aviation demand forecasting and modelling assignments.</li><li>Conduct passenger, aircraft movement, cargo, and airport capacity forecasts using industry-recognized methodologies.</li><li>Develop and maintain airport simulation, forecasting, and network planning models.</li><li>Undertake airport capacity, terminal planning, airfield planning, and operational performance assessments.</li><li>Deliver aviation-related economic, market, and traffic analyses to support strategic planning and investment decisions.</li><li>Review and validate aviation datasets, forecasting assumptions, and modelling outputs.</li><li>Prepare technical reports, presentations, and client deliverables.</li><li>Manage multiple aviation advisory and modelling projects simultaneously.</li><li>Ensure projects are delivered on time, within budget, and to the highest quality standards.</li><li>Coordinate multidisciplinary teams including planners, economists, engineers, and data analysts.</li><li>Identify project risks and develop mitigation strategies.</li><li>Serve as a trusted advisor to airport operators, aviation authorities, government agencies, and private sector clients.</li><li>Lead technical discussions and stakeholder workshops.</li><li>Support proposal preparation, technical methodologies, and business development activities.</li><li>Identify new opportunities within existing client accounts and emerging aviation markets.</li><li>Provide guidance and mentoring to analysts and junior consultants.</li><li>Support capability development in aviation forecasting, modelling, and analytics.</li><li>Promote technical excellence and innovation across the aviation advisory team.</li></ul>About you<p><b>Requirements</b></p><br><ul><li>12+ years of related professional Aviation experience, including substantial experience of delivering capacity planning and modelling projects.</li><li>Strong demonstrated hands on experience in the aviation sector is essential, up to date with the latest practices and approaches in IATA ADRM, and use of CAST simulation software.</li><li>Proven success delivering complex consulting or engineering programs with multiple stakeholders and high visibility.</li><li>Strong understanding of airport operations, airline networks, aviation economics, and industry trends.</li><li>Excellent leadership, stakeholder management, and communication skills.</li><li>Bachelor's Degree in Aviation Management, Transport Planning, Economics, Engineering, Mathematics, Statistics, Data Science, or a related discipline. Masters is preferred.</li><li>Proficiency in statistical analysis, scenario modelling, and forecasting methodologies.</li><li>Advanced knowledge of data analytics tools and software such as Excel (Advanced), Power BI, Python, R, SQL, and Aviation forecasting and simulation tools.</li></ul><p><b>Good to Haves</b></p><br><ul><li>Experience working with clients in the GCC region.</li><li>Arabic language would be a plus.</li></ul>Rewards &amp; benefits<p>Explore the rewards and benefits that help you thrive – at every stage of your life and your career.</p><br><p>This includes:</p><br><ul><li>Tax-free salary.</li><li>Life insurance coverage.</li><li>Medical insurance.</li><li>Annual leave balance.</li><li>Company gratuity scheme.</li><li>Discretionary bonus program.</li><li>Annual flight contribution.</li><li>Transportation &amp; housing allowances.</li><li>Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.</li></ul><p>Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.</p><br>About AtkinsRéalis<p>We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.</p><br><p><span>Find out more.</span></p><br><b>Worker Type</b>Employee<b>Job Type</b>Regular<p><span><i>At </i></span> <i><span>AtkinsRéalis</span></i><span><i>, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. &nbsp;</i></span></p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Act as first point of contact (Tier 1/2) for IT support requests via helpdesk, phone, or in person</p></li><li><p>Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals for staff</p></li><li><p>Set up and manage user accounts, email, and access permissions under IT policy guidance</p></li><li><p>Troubleshoot hardware, software, operating system, and connectivity issues, escalating complex problems to the System Administrator</p></li><li><p>Support video conferencing, meeting room AV equipment, and collaboration tools used for internal and inter-agency coordination</p></li><li><p>Maintain IT asset inventory (hardware, software licenses, warranties) and track service requests/tickets</p></li><li><p>Assist with onboarding/offboarding of staff — provisioning equipment, accounts, and access</p></li><li><p>Perform routine maintenance: software updates, antivirus checks, backups verification on end-user devices</p></li><li><p>Follow and help enforce IT security policies (password practices, device encryption, phishing awareness) in line with UAE government cybersecurity standards</p></li><li><p>Document recurring issues and solutions to build a internal knowledge base</p></li><li><p>Coordinate with vendors for repairs, replacements, and warranty claims</p></li><li><p>Support IT rollouts and digital initiatives tied to CCAO citizen service programs</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Diploma or Bachelor's degree in IT, Computer Science, or related field</p></li><li><p>1–4 years' experience in IT support/helpdesk role, government sector experience a plus</p></li><li><p>Working knowledge of Windows/macOS, Microsoft 365, Active Directory (user-level administration), and basic networking (LAN/Wi-Fi/VPN troubleshooting)</p></li><li><p>Familiarity with ticketing systems (e.g., ServiceNow, Freshservice, or similar)</p></li><li><p>Basic understanding of cybersecurity hygiene and UAE government IT compliance expectations</p></li><li><p>CompTIA A+/Network+ or equivalent certification preferred</p></li><li><p>Fluent in Arabic and English (Arabic often required for UAE federal entities)</p></li><li><p>UAE national or resident with relevant work eligibility</p></li></ul><p><strong>Key Competencies</strong></p><ul><li><p>Strong customer service orientation and patience with non-technical staff</p></li><li><p>Quick, methodical troubleshooting under time pressure</p></li><li><p>Good communication skills, especially explaining technical issues simply</p></li><li><p>Reliability, discretion, and attention to confidentiality (handling government/citizen-related data and devices)</p></li><li><p>Team player, comfortable escalating issues appropriately</p></li></ul><p><br></p><p></p></section>

<p>We are seeking a creative and detail-oriented Junior Graphic Designer to join our client a healthcare company in the UAE. The ideal candidate will support the design and production of engaging visual content that communicates our healthcare services effectively to diverse audiences. Responsibilities: - Assist in creating visual designs for marketing materials, digital platforms, and internal communications. - Collaborate with the marketing and communications teams to ensure brand consistency across all graphic content. - Support the development of infographics, brochures, presentations, and social media graphics. - Help maintain the digital asset library and organize design files efficiently. - Contribute innovative ideas for visual storytelling to enhance patient engagement and awareness campaigns. - Work within project timelines and adapt to feedback from senior designers and stakeholders.</p><p>- Bachelor's degree in Graphic Design, Visual Arts, or a related field. - Proficiency with design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign). - Strong attention to detail and a passion for creative problem-solving. - Excellent communication skills and the ability to work collaboratively in a team environment. - An interest in healthcare and the ability to translate complex information into accessible visual designs. - Ability to manage multiple tasks effectively and meet deadlines in a fast-paced environment. - Portfolio showcasing a range of design projects, preferably including digital and print work.</p>