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About Microavia Microavia is a Dubai-based technology company developing advanced autonomous systems and drone solutions for commercial and government applications. As we continue to develop our technology and expand our product portfolio, we are looking for an experienced Chief Technology Officer (CTO) to take ownership of Microavia’s technology strategy, engineering organization, and product development. The Role The CTO will be responsible for defining and executing Microavia’s technology vision and ensuring that our engineering capabilities support the company’s commercial and strategic objectives. This is a senior leadership role combining technology strategy, product development, engineering leadership, and end-to-end project ownership. We are looking for someone who can operate at both strategic and technical levels — setting the direction while remaining close enough to the engineering organization and products to drive execution.<br>Key Responsibilities Technology Strategy & Leadership Define and execute Microavia’s technology strategy, architecture, and long-term roadmap. Translate business and customer requirements into clear technology and product priorities. Identify new technologies and development opportunities that strengthen our products and competitive position. Advise the CEO and executive team on technology-related investments, priorities, risks, and opportunities. Product Development & Engineering Own the end-to-end development lifecycle of Microavia’s technology and products, from concept and architecture through development, testing, deployment, and continuous improvement. Ensure engineering solutions are robust, scalable, reliable, and aligned with customer and market requirements. Establish strong engineering and development processes while maintaining the speed and flexibility required in a growing technology company. Maintain high standards for product performance, quality, reliability, and technical documentation. Technology Project Management Take ownership of technology projects from planning and resource allocation through execution and delivery. Establish project scope, milestones, technical requirements, timelines, and responsibilities. Coordinate multidisciplinary engineering teams and other internal stakeholders to ensure successful delivery. Proactively identify technical and project risks and implement appropriate mitigation measures. Ensure projects are delivered according to agreed quality standards, budgets, and timelines. Engineering Team Leadership Lead, mentor, and develop Microavia’s engineering and technology teams. Establish clear responsibilities, objectives, and performance expectations. Build a culture of accountability, technical excellence, collaboration, and continuous improvement. Support the recruitment and development of strong technical talent as the organization grows. R&D and Innovation Lead research and development initiatives in autonomous systems and drone technologies. Evaluate emerging technologies and their potential application within Microavia’s products. Encourage rapid experimentation, prototyping, and validation of new technical concepts. Develop relationships with technology partners, research institutions, and other external experts where relevant. Technology Operations, Quality & Compliance Ensure the company’s technology infrastructure and engineering processes support security, reliability, scalability, and operational efficiency. Ensure technical development and products comply with applicable UAE and international regulatory requirements. Continuously improve engineering efficiency, quality control, and cost effectiveness. Customers & Stakeholders Represent the technology function in discussions with key customers, partners, and other stakeholders. Support complex customer engagements by translating operational requirements into viable technical solutions. Present technology strategy, development progress, risks, and key decisions to executive leadership and other stakeholders.<br>What We Are Looking For Bachelor’s or Master’s degree in Engineering, Computer Science, Robotics, or a related technical discipline.5+ years of experience in senior technology or engineering leadership roles, ideally within robotics, autonomous systems, UAV/drone technology, aerospace, or another complex hardware/software environment. Strong experience managing the full product development lifecycle and delivering complex technology projects. Solid understanding of system architecture and multidisciplinary engineering environments involving hardware, software, electronics, embedded systems, and/or autonomous technologies. Proven ability to lead and develop high-performing engineering teams. Strong project management capabilities; PMP or equivalent certification is an advantage. Excellent communication skills and the ability to translate complex technical topics into clear business decisions. Experience working with customers and senior stakeholders on technically complex projects. Strategic mindset combined with a hands-on, execution-oriented leadership style. Experience operating in a fast-growing or entrepreneurial technology environment is highly valued.<br>Why Microavia This role offers the opportunity to take genuine ownership of the technology function within a highly specialized technology company. The successful candidate will have a direct impact on Microavia’s technology roadmap, engineering organization, product development, and future generation of autonomous systems, working closely with the CEO and leadership team from our Dubai headquarters.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><span><span><span>Vice President Applications &amp; IT PMO</span></span></span>&nbsp;<br> <span><span>(<span>20254</span></span></span>)</p><br> <p><span><span>At Kerzner, we never settle. Through continued innovation, our team of pioneers push until the next level is achieved, and then to keep going. Our philosophy is simple - we go above and beyond to Blow Away our Guest and Colleagues. Good enough never is. For us, it is all about perfection and innovation. This is not simply our job, it’s our passion.&nbsp;</span></span><br> &nbsp;</p><br> <p><span><span>Our Colleagues are at the heart of who we are and what we do. With an international team of over 10,000 Colleagues and strong strategic growth on the horizon, we offer unrivalled career opportunities around the world. We are committed to provide our Colleagues at all levels with opportunities to grow and develop within the organisation through personalised development plans and tailored succession planning. We invest in our communities to sustain the environment where we operate and minimising our own footprint. Whether it is through animal conservation, education or tree-planting, we like to give back in as many ways as we can to help our communities flourish.</span></span><br> &nbsp;</p><br> <p><span><strong><span>Job Summary</span></strong></span></p><br> <p><span>Reporting to the Chief Digital &amp; Information Officer, theVP Applications &amp; IT PMO is responsible for the strategy, delivery, and governance of Kerzner's enterprise and hospitality application landscape and for leading the IT Project Management Office. The role oversees the full lifecycle of core business and guest-facing systems, including PMS (Oracle Opera), F&amp;B (Sevenrooms), Spa &amp; Gym (Zenoti), HR (SuccessFactors), Finance &amp; Procurement (TBD), Salesforce, and Commercial &amp; Distribution (Opera Cloud Distribution, SynXis), ensuring they are modern, integrated, secure, and aligned with brand and business objectives. The VP partners with Brand Presidents, Global Heads of HR, Finance, Procurement and Commercial, Resort GMs, Resort IT Directors/Managers, and external vendors to translate business priorities into scalable, well-governed technology solutions that drive operational excellence, guest-experience innovation, and long-term enterprise value.</span></p><br> <p><span><strong><span>Key Responsibilities</span></strong></span></p><br> <p><span><u><span>Application Strategy &amp; Architecture</span></u></span></p><br> <ul> <li><span>Define and execute Kerzner's application strategy aligned with business and guest-experience goals.</span></li> <li><span>Lead the architecture, integration, and governance of Kerzner's application landscape, establishing brand-level standards and a target-state architecture that balances innovation, scalability, and security.</span></li> <li><span>Own the application technology roadmap across hospitality systems (PMS, POS, F&amp;B, Spa, Guest Engagement), business systems (Finance, Procurement, HR), CRM (Salesforce), and commercial distribution (Opera Cloud Distribution, SynXis), ensuring systems remain current, fit-for-purpose, and fully integrated.</span></li> <li><span>Evaluate emerging technologies, platforms, and vendors to continuously modernise the application portfolio and unlock new business capabilities.</span></li> </ul> <p><span><u><span>IT PMO &amp; Project Governance</span></u></span></p><br> <ul> <li><span>Establish and lead the IT Project Management Office, defining standards, frameworks, and delivery methodologies for consistent, on-time, on-budget execution of technology initiatives.</span></li> <li><span>Oversee complex, multi-region application implementations, upgrades, and integrations, ensuring clear scope, disciplined delivery, and transparent stakeholder communication.</span></li> <li><span>Maintain a consolidated project portfolio view, enabling data-driven prioritisation and resource allocation across all Digital &amp; IT workstreams.</span></li> </ul> <p><span><u><span>Operational Excellence &amp; Integration</span></u></span></p><br> <ul> <li><span>Ensure all enterprise and hospitality applications are reliable, performant, and tightly integrated through API-based architecture.</span></li> <li><span>Drive adoption of AI-enabled capabilities and automation within core application platforms to improve operational efficiency and decision-making.</span></li> <li><span>Partner with the Data &amp; AI function to ensure applications feed clean, timely data into the enterprise data platform, enabling analytics, personalisation, and a unified guest profile.</span></li> </ul> <p><span><u><span>Vendor, Partner &amp; Ecosystem Management</span></u></span></p><br> <ul> <li><span>Manage strategic vendor and partner relationships across the application portfolio, monitoring performance against SLAs and identifying opportunities for consolidation, cost optimisation, and innovation.</span></li> <li><span>Lead vendor selection, contract negotiation, and procurement processes for new application platforms in close collaboration with Procurement and Cybersecurity.</span></li> </ul> <p><span><u><span>Development, Pre-Opening &amp; Expansion</span></u></span></p><br> <ul> <li><span>Act as the application technology advisor for new resort developments, renovations, and pre-openings, ensuring system architectures are designed and deployed on time and aligned to brand requirements.</span></li> <li><span>Define and maintain brand-standard application specifications for each Kerzner brand (Atlantis, One&amp;Only, SIRO, Rare Finds).</span></li> </ul> <p><span><u><span>People &amp; Organisational Leadership</span></u></span></p><br> <ul> <li><span><span>Build, lead, and mentor a high-performing applications and PMO team through coaching, talent development, succession planning, and a culture of accountability, ownership, and continuous improvement.</span></span></li> <li><span>Foster strong cross-functional relationships with resort IT teams, business stakeholders, and global shared-service functions to ensure seamless application adoption and support.</span></li> </ul> <p><span><u><span>Risk, Security &amp; Compliance</span></u></span></p><br> <ul> <li><span>Collaborate closely with Cybersecurity to ensure applications meet security, data privacy, and regulatory compliance standards across all jurisdictions.</span></li> <li><span>Embed technology resilience, disaster recovery, and risk management into application design, vendor selection, and architecture decisions.</span></li> </ul> <p><span><strong><span>Skills, Experience &amp; Educational Requirements</span></strong></span></p><br> <ul> <li><span>Bachelor's or master’s degree in computer science, Information Systems, or a related field.</span></li> <li><span>12+ years of progressive experience in enterprise applications management, with at least 5 years in a senior leadership role.</span></li> <li><span>Deep knowledge of hospitality technology ecosystems, including PMS (Oracle Opera / Opera Cloud), POS, F&amp;B, Spa, CRM (Salesforce), and distribution systems (SynXis, OXI/OHIP).</span></li> <li><span>Proven experience with ERP and business applications (Finance, Procurement, HR/SuccessFactors).</span></li> <li><span>Strong understanding of integration platforms and middleware (e.g., MuleSoft) and API-based architectures.</span></li> <li><span>10+ years of IT project / programme management experience, including large-scale, cross-functional implementations and PMO leadership.</span></li> <li><span>Demonstrated ability to align application strategy with business outcomes, including growth, efficiency, and guest experience.</span></li> <li><span>Strong financial acumen with experience in CAPEX/OPEX planning, budgeting, and vendor contract management.</span></li> <li><span>Proven ability to communicate complex technical concepts clearly and persuasively to executive and non-technical audiences.</span></li> <li><span>Experience leading and developing diverse, high-performing global teams.</span></li> <li><span>Collaborative leadership style with the ability to drive cross-functional alignment across corporate and resort operations.</span></li> <li><span>Hospitality industry experience is strongly preferred; luxury hospitality experience is an advantage.</span></li> <li><span>Certifications in project management (PMP, PRINCE2) or ITIL are an advantage.</span></li> <li><span>Willingness and ability to travel internationally.</span></li> </ul> <p><span><span>Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</span></span></p><br> </div>

Lead the delivery of innovative digital products across Drive modern engineering practices, cloud-native architecture<br><br>About Our Client<br><br>Our client is a well-established regional organisation with a strong focus on digital innovation and technology-led growth. Through a dedicated product and innovation function, they are investing heavily in scalable platforms, customer experiences, and modern digital capabilities that support both existing businesses and new ventures.<br><br>Job Description<br><br>Key responsibilities include:<br><br>Lead multidisciplinary engineering teams across onshore and offshore locations. Partner closely with Product Managers, Designers, Marketing teams, and business stakeholders to deliver high-impact digital products. Drive software engineering excellence, governance, coding standards, and best practices. Evaluate and introduce modern technology solutions, frameworks, and engineering tools. Champion AI-assisted development practices and productivity-enhancing technologies. Oversee architecture decisions, API strategy, microservices design, and cloud deployments. Manage technical roadmaps, engineering KPIs, delivery performance, and resource planning. Reduce technical debt and improve platform scalability, stability, and performance. Conduct technology assessments, proof of concepts, and vendor evaluations. Support business stakeholders through workshops, demonstrations, requirement gathering, and solution design activities. Drive agile delivery practices and continuous improvement across engineering teams.<br><br>The Successful Applicant<br><br>The successful candidate is likely to possess:<br><br>Bachelor's degree in Computer Science, Engineering, or a related discipline.10+ years of software engineering experience.5+ years' experience leading software engineering teams, including distributed and offshore teams. Experience working within product-led organisations and agile delivery environments. Strong knowledge of modern architecture patterns, including microservices and API-first design. Hands-on experience with cloud platforms, ideally Google Cloud Platform. Technical exposure to technologies such as Node.js, React.js, React Native, Next.js, and mobile application development. Experience with MACH architecture principles. Strong understanding of CI/CD, Dev Ops practices, source control, and software delivery lifecycle management. Knowledge of SQL and NoSQL databases. Excellent stakeholder management, communication, and presentation skills. Previous experience within digital products, e-commerce, marketplace, automotive, property, or consumer-facing platforms would be advantageous.<br><br>What's on Offer<br><br>High visibility within a growing digital innovation function. Collaborative product-led culture focused on delivering measurable business outcomes. Long-term career growth within a well-supported and ambitious organisation.<br><br>Contact: Matt Jones<br><br>Quote job ref: JN-092026-7095046

Role: Go Software Engineer (Remote) Location: Remote (Work from Anywhere) Job Type: Full-Time Payout: Competitive, based on experience<br>Role Overview:We are hiring for one of our clients to build the next generation of dialog agents with wide-ranging applications in education, entertainment, and question-answering systems. The role involves close collaboration with cross-functional teams to define, design, and deliver new features.<br>Key Responsibilities:• Review AI-generated code and solutions to ensure adherence to quality standards and development best practices• Organize development cycles, set priorities, and define project goals and deadlines• Resolve complex coding issues using Go expertise during AI validation and system integration• Verify accuracy, efficiency, and dependability of AI-generated code through validation processes• Analyze code, provide constructive feedback, and foster a collaborative environment that encourages innovation and continuous improvement<br>Required Skills & Qualifications:• Bachelor’s or master’s degree in engineering, computer science, or equivalent experience• At least 3+ years of relevant software engineering experience, with a proven ability to lead teams• In-depth knowledge of Go programming language and software development best practices• Experience with AI systems and code-creation technologies, including LLM model training• Proactive contribution to public Git Hub repositories, including feature development and code refactoring for large codebases<br>More About the Opportunity:This role offers a unique opportunity to contribute to cutting-edge AI technology that powers open-ended, collaborative dialogues. The company is building scalable backend components to support high-quality LLM training and deployment across diverse frameworks.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!

Role: Go Software Engineer (Remote) Location: Remote (Work from Anywhere) Job Type: Full-Time Payout: Competitive, based on experience<br>Role Overview:We are hiring for one of our clients to build the next generation of dialog agents with wide-ranging applications in education, entertainment, and question-answering systems. The role involves close collaboration with cross-functional teams to define, design, and deliver new features.<br>Key Responsibilities:• Review AI-generated code and solutions to ensure adherence to quality standards and development best practices• Organize development cycles, set priorities, and define project goals and deadlines• Resolve complex coding issues using Go expertise during AI validation and system integration• Verify accuracy, efficiency, and dependability of AI-generated code through validation processes• Analyze code, provide constructive feedback, and foster a collaborative environment that encourages innovation and continuous improvement<br>Required Skills & Qualifications:• Bachelor’s or master’s degree in engineering, computer science, or equivalent experience• At least 3+ years of relevant software engineering experience, with a proven ability to lead teams• In-depth knowledge of Go programming language and software development best practices• Experience with AI systems and code-creation technologies, including LLM model training• Proactive contribution to public Git Hub repositories, including feature development and code refactoring for large codebases<br>More About the Opportunity:This role offers a unique opportunity to contribute to cutting-edge AI technology that powers open-ended, collaborative dialogues. The company is building scalable backend components to support high-quality LLM training and deployment across diverse frameworks.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>MAIN OBJECTIVE OF ROLE</strong><br>To lead and manage end to end IT operations and delivery by ensuring stable, secure, and efficient IT services across flydubai, overseeing IT infrastructure operations, evaluating emerging technologies, and driving the successful delivery and management of IT infrastructure and operational projects. <br><strong>KEY RESPONSIBILITIES</strong><br><ul><li>Provides strategic oversight of the organization’s IT infrastructure, systems, and technology platforms, ensuring high availability, operational resilience, and alignment with enterprise standards.</li><li>Oversees the 24×7 Network Operations Center (NOC), driving proactive real time monitoring, event management, and rapid incident response to minimize business impact.</li><li>Leads execution &amp; technology feasibility studies, benchmarking, and proof of concept (PoC) initiatives, ensuring outcomes inform architectural decisions, OPEX/CAPEX planning, and technology roadmaps.</li><li>Oversees end to end execution of infrastructure initiatives, including data center modernization, cloud migration, network upgrades, platform refreshes, and core operational system deployments.</li><li>Provides senior leadership and governance for all infrastructure and operational project portfolios, ensuring delivery excellence, risk mitigation, and strategic alignment with business priorities.</li><li>Drives close collaboration with Cyber Security Operations to strengthen &amp; accelerate vulnerability response and proactively enhance the security posture across operational infrastructure services.</li><li>Conducts and participates in Disaster recovery drills to meet defined Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).</li><li>Ensures daily backup and restore operations are executed in line with compliance to preserve company data integrity and availability.</li><li>Leads periodic audits and operational health assessments, driving optimization initiatives to enhance performance, efficiency, and reliability.</li><li>Assist in optimization the IT Asset Management and CMDB to maintain accurate visibility, lifecycle control, and compliance across cloud and datacenter technology platforms</li><li>Builds, mentors, and develops a high performing IT operations and infrastructure support team to ensure capability growth, accountability, and sustained service excellence.</li><li>Acts and assures smooth Service Transition &amp; Knowledge transfer on all new business initiatives.</li></ul> <br><strong>QUALIFICATIONS</strong><br><ul><li>Bachelor's Degree (3+ years)</li><li>Degree in Information Technology, Computer Science, or related field</li><li>Fluent in English</li><li>Experience &amp; proficient in installing, configuring, and maintaining IT systems and equipment. Proven experience in directing &amp; handling IT operations. Experience in managing teams of technicians, system engineers and other IT staff. Well versed in understanding and following the standards (COBIT, ITIL or ITSM). Experience in handling disaster recovery situation.</li><li>Proven experience in directing and handling IT Monitoring and Admin tool. Working knowledge of ITSM tools.</li><li>Years with qualifications: 10 - 12 years</li><li>Certification in IT governance and service management frameworks such as COBIT and ITIL</li></ul> <br><strong>COMPETENCIES</strong><br><ul><li>Customer Focus</li><li>Team work</li><li>Effective Communication</li><li>Personal Accountability &amp; Commitment to achieve</li><li>Resilience and Flexibility (Can do attitude)</li><li>Inspiring &amp; Developing Others</li><li>Decision Making</li><li>Strategic Thinking</li><li>Business Acumen</li></ul> <br><strong>ISR REQUIREMENTS</strong><br>Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>To strengthen the Dugong and Seagrass Hub as a sustainable, user-friendly knowledge platform that supports the long-term management, accessibility, and dissemination of the Project's knowledge products.<br> Work Location<br>CMS<br> Expected duration<br>1 month (30 days) - home based<br> Duties and Responsibilities<br>The Convention on the Conservation of Migratory Species of Wild Animals (CMS) is a global intergovernmental treaty aimed at the conservation and sustainable use of migratory species and their habitats. Numerous additional intergovernmental instruments on migratory species conservation have been adopted under the broad umbrella of CMS and are supported by the CMS Secretariat. The CMS Secretariat also serves as the Secretariat for the Agreement on the Conservation of Small Cetaceans of the Baltic, North East Atlantic, Irish and North Seas (ASCOBANS). In addition, two regional agreements adopted under CMS have their own Secretariats, which are co-located with the CMS Secretariat in Bonn: the Agreement on the Conservation of African-Eurasian Migratory Waterbirds (AEWA) and the Agreement on the Conservation of Populations of European Bats (EUROBATS). The United Nations Environment Programme (UNEP) is the designated entity within the United Nations system for addressing environmental issues at the global and regional levels. Its mandate is to coordinate the development of environmental policy consensus by keeping the global environment under review and bringing emerging issues to the attention of Governments and the international community for action. In the present context, UNEP provides administrative services to the CMS, AEWA, ASCOBANS and EUROBATS Secretariats. The CMS Dugong MOU Secretariat is implementing the project Conservation of Biodiversity, Seagrass Ecosystem, and their Services Safeguarding Food Security and Resilience in Vulnerable Coastal Communities in a Changing Climate (the Project), funded through the International Climate Initiative. The Project supports seagrass conservation and sustainable coastal livelihoods across Indonesia, Malaysia, the Philippines, Thailand, Timor-Leste, and India. One of the Project’s primary outputs is the Dugong and Seagrass Hub, an online knowledge platform developed to consolidate project resources, technical guidance, and training materials. The Hub was developed early in the Project lifecycle and now requires a targeted restructuring and content update to ensure it accurately reflects the Project's final outputs and remains accessible, user-friendly, technically robust, and easy to maintain. The Secretariat therefore seeks to engage a consultant to undertake the restructuring of the Dugong and Seagrass Hub, to support the long-term management and dissemination of the Project's knowledge products. The consultant will report directly to the Project Manager for the IKI Seagrass Ecosystem Services Project at the CMS Office – Abu Dhabi. Technical oversight will be provided by the Dugong MOU Project Coordinator. Deliverables will be evaluated against the agreed outputs, including the quality and completeness of the work, technical accuracy, responsiveness to Secretariat feedback, and adherence to the agreed timeline. The consultant will undertake the following tasks: 1- Develop a revised website information architecture and content taxonomy in consultation with the Secretariat. 2- Reorganise website menus, page hierarchy, categories, tags, and navigation to improve usability and long-term content management. 3- Migrate, edit, format, and publish existing and newly developed content. 4- Implement agreed technical improvements within the existing WordPress environment, including page templates, plugins, templates, configuration settings and other website functionality. 5- Resolve identified technical issues and implement revisions following Secretariat review. 6- Submit all deliverables electronically in formats agreed with the Secretariat.<br> Qualifications/special skills<br>• University degree in Information Technology, Computer Science, Web Development or a related discipline is desirable. • Equivalent professional experience demonstrating advanced technical competence and a proven track record in website development and content management may be accepted in lieu of formal qualifications. Minimum seven (7) years of demonstrated experience developing, administering and maintaining WordPress websites, including theme customization, plugin management, user roles, security and performance optimization Demonstrated experience in back-end website development and maintenance, including troubleshooting, custom functionality, database management and CMS configuration. Demonstrated experience in content migration, information architecture, taxonomy design and search optimization for CMS-based websites. Demonstrated experience managing website hosting, software updates, backups and website security. Experience integrating third-party tools, interactive maps, forms or APIs into WordPress websites.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For this consulting position, fluency in oral and written English is required.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

JOB OBJECTIVE: The IT Support Engineer is responsible for delivering reliable, responsive, and high-quality end-user IT support across offices and plant locations. Operating at L1/L2 level, the role covers the full incident lifecycle from first-call logging through diagnosis, resolution, and closure, and encompasses desktop/endpoint management, identity and access, and IT asset management. The Engineer ensures users can always work productively and securely, while contributing to continual service improvement through documentation, knowledge sharing, and proactive identification of recurring issues.<br>KEY ACCOUNTABILITIES:End-User Support (L1/L2) Serve as the first point of contact for all IT support requests via phone, email, walk-in, and the ITSM portal (Service Now) Log, classify, and prioritise incidents and service requests in accordance with SLA tiers Diagnose and resolve hardware, software, and connectivity issues for desktops, laptops, printers, and peripherals Escalate unresolved incidents to L3/specialist teams with full documentation and troubleshooting history Manage and track all assigned tickets to closure, ensuring proactive user communication throughout First Call Resolution (FCR) rate >= 70%% of incidents resolved within SLAAverage ticket resolution time User satisfaction (CSAT) score Desktop & Endpoint Management Set up, configure, and deploy desktops, laptops, and mobile devices (Windows 10/11, i OS, Android) Manage endpoint provisioning and decommissioning following IT asset lifecycle procedures Install, configure, and update operating systems, business applications, and security patches Maintain compliance with endpoint security policies including antivirus, encryption, and patch management Support the full Microsoft 365 suite (Outlook,Teams, Share Point, One Drive) for all end users% of endpoints patch-compliant% of deployments completed on schedule Endpoint uptime rate Identity & Access Management Manage user accounts, groups, and permissions in Active Directory and Azure ADProvision and deprovision user access across business systems per approved access request workflow Perform periodic access reviews and enforce least-privilege principles Support MFA enrolment and troubleshooting for all users Access provisioning turnaround time% of deprovisioning completed within 24hrs of offboarding Zero unauthorised access incidents Network & Connectivity Support Troubleshoot LAN/WAN connectivity, VPN, and Wi-Fi issues at L1/L2 level Coordinate with the network/infrastructure team for escalated connectivity incidents Support meeting room AV/VC setups (Teams Rooms, projectors, video conferencing) Assist with basic network port activation and cable patching in coordination with the infrastructure team% of network incidents resolved at L1/L2MTTR for connectivity incidents Incident & Change Management Follow ITIL-aligned incident management processes and contribute to root cause identification Participate in the change advisory process by testing and validating changes in the end-user environment Document all incidents, workarounds, and resolutions accurately in the ITSM system Support major incident (P1/P2) communication and coordination as required% of incidents with complete resolution documentation% of changes tested and validated on schedule Reduction in repeat incidents IT Asset Management Maintain accurate records of all IT assets (hardware and software) in the CMDB/asset register Conduct periodic physical verification of IT assets across office and plant locations Flag assets approaching end-of-life and recommend refresh/replacement in a timely manner Asset register accuracy >= 98%% of EOL assets actioned on time IT Documentation &Knowledge Management Create and maintain knowledge base articles, FAQs, and how-to guides for common issues Document SOPs for recurring support processes to reduce resolution time and enable self-service Contribute to onboarding materials for new users covering IT tools and systems Number of KB articles published per quarter Self-service resolution rate via KBPolicies, Compliance & HSEAdhere to all IT security policies, data protection guidelines, and acceptable use policies Support IT audit activities by providing accurate documentation and evidence as required Comply with company HSE policies and report any safety incidents or near misses promptly Ensure legal and regulatory compliance in areas relevant to IT service delivery Zero policy violations Audit readiness score HSE compliance rate<br>JOB REQUIREMENTS: A. Minimum Qualifications:• Bachelor’s degree in information technology, Computer Science, Engineering, or equivalent• Diploma holders with strong hands-on experience may be considered B. Certifications:• ITIL Foundation - Essential• Comp TIA A+ or Microsoft Certified: Modern Desktop Administrator Associate - Essential (or equivalent experience)• Microsoft 365 Fundamentals (MS-900) - Preferred• Comp TIA Network+ - Preferred C. Minimum Experience:• 2 years of experience in an IT support or helpdesk role (L1/L2)• Demonstrated experience supporting Windows desktop environments and Microsoft 365• Hands-on experience with Active Directory, user account management, and endpoint configuration• Experience working within an ITSM framework (Service Now preferred)• Exposure to multi-site or industrial/operational environments is an advantage D. Competencies (Knowledge, Skills & Abilities):Windows Desktop OSProficient in Windows 10/11 deployment, troubleshooting, and management Microsoft 365Hands-on support for Outlook, Teams, Share Point, One Drive, and M365 admin portal Active Directory & Azure ADUser/group management, GPO basics, conditional access, MFAITSM Tools Manage Engine or equivalent - ticket lifecycle, SLA management, CMDBEndpoint Management Microsoft Intune for device provisioning, patching, and policy enforcement Networking Fundamentals TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting at L1/L2Hardware Support Desktops, laptops, printers, peripherals - diagnosis, repair, and replacement IT Security Awareness Endpoint hardening, antivirus, patch compliance, phishing awareness Remote Support Tools Proficient with remote desktop and screen-sharing support tools

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span>Job Overview</span><br></span><p><span>We are looking for an experienced </span><b><span>IT Analyst – Business Partnering</span></b><span> to drive digital transformation initiatives and support business-critical applications across Finance, Procurement, HR, and Legal functions. This role will partner with business stakeholders and IT teams to deliver innovative technology solutions, optimize business processes, and support enterprise-wide digital initiatives.</span><br></p><br><p><span>The successful candidate will play a key role in business analysis, solution delivery, SAP enhancements, project management, and change management while ensuring alignment with organizational objectives.</span><br></p><br><span>Key Responsibilities</span><br><ul><li><span>Partner with business stakeholders to gather, analyze, and document business requirements.</span><br></li><li><span>Translate business needs into technology solutions that improve operational efficiency.</span><br></li><li><span>Support and manage SAP ERP enhancements, change requests, and digital transformation initiatives.</span><br></li><li><span>Review, evaluate, and implement technology solutions aligned with business objectives.</span><br></li><li><span>Coordinate end-to-end solution delivery with internal teams and external vendors.</span><br></li><li><span>Support enterprise applications across Finance, Procurement, HR, and Legal functions.</span><br></li><li><span>Participate in SAP S/4HANA transformation and other strategic IT projects.</span><br></li><li><span>Prepare business cases, feasibility studies, process documentation, and functional specifications.</span><br></li><li><span>Monitor project progress, risks, and deliverables while ensuring successful implementation.</span><br></li><li><span>Drive change management, user adoption, training, and stakeholder engagement.</span><br></li><li><span>Ensure solutions comply with cybersecurity, governance, audit, and regulatory requirements.</span><br></li><li><span>Support process automation initiatives, analytics solutions, and continuous business improvement.</span><br></li></ul><br><span>Requirements</span><ul><li><span>Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related discipline.</span><br></li><li><span>Minimum </span><b><span>8 years of experience</span></b><span> in IT Business Analysis, Business Partnering, or ERP solution delivery.</span><br></li><li><span>Strong experience with </span><b><span>SAP ECC</span></b><span> and exposure to </span><b><span>SAP S/4HANA</span></b><span>.</span><br></li><li><span>Good understanding of Finance (Order-to-Cash), Procurement (Procure-to-Pay), HR (Hire-to-Retire), Treasury, and Legal business processes.</span><br></li><li><span>Experience in business process analysis, solution design, and project implementation.</span><br></li><li><span>Knowledge of project management methodologies such as </span><b><span>Agile</span></b><span> or </span><b><span>PRINCE2</span></b><span>.</span><br></li><li><span>Experience working with cross-functional teams and external technology partners.</span><br></li><li><span>Strong analytical, communication, stakeholder management, and problem-solving skills.</span><br></li></ul><span>Preferred Skills</span><br><ul><li><span>Experience with digital transformation and enterprise application projects.</span><br></li><li><span>Knowledge of business process automation and workflow optimization.</span><br></li><li><span>Familiarity with AI-driven solutions and Generative AI technologies.</span><br></li><li><span>Experience with reporting, analytics, and business intelligence tools.</span><br></li><li><span>Ability to manage multiple priorities in a fast-paced environment.</span><br></li><li><span>Excellent presentation and relationship management skills.</span><br></li></ul><br> </div>