وظائف مطورين Git - عجمان الإمارات

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>IT Infrastructure Monitoring:</p><p>1) Manage and support the organization's IT infrastructure, ensuring optimal performance and reliability of all systems.</p><p>2) Constantly monitor the IT infrastructure using monitoring Tools (Zabbix and Kuma). Devices include CCTV Cameras, Biometrics, NVRs, Servers, Switches, Access Points, Landlines and UPSs</p><p>3) Hands-on experience in troubleshooting laptop/desktop/servers and MS Office applications,</p><p>4) Oversee software installations, updates, and maintenance to enhance operational efficiency and user experience.</p><p>5) Conduct regular system audits and performance evaluations, providing actionable insights for improvements.</p></li><li><p>Installations &amp; Maintenance:</p><ol><li><p>Staff Onboarding Commissions &amp; Decommissions: Installation and setup of new Systems with the necessary Apps and software, as well as setting up the mobile device for the staff member with the necessary apps as per the standard onboarding process</p></li><li><p>General Infrastructure (Hardware): This includes installations, shifting &amp; decommissioning of existing IT Infrastructure as per requests made by the management and departments part of the company.</p></li><li><p>General Infrastructure (Software): This includes installation, repairs and troubleshooting of software used by the staff that is handled by the IT team which includes Tally, MS Office and other tools that are deployed generally or specifically as per the staff’s role in the company</p></li></ol></li><li><p>Inventory Management: Spares, Stock, Issuances and Receipts: A stock of crucial equipment has to be maintained so as to avoid downtime during failure.</p></li><li><p>MIS: responsible for the entire IT assets, Inventory, Invoices, and tickets.</p></li><li><p>Information Security: </p><ol><li><p>Network and System Level: Make sure the necessary EDR is installed and data backup measures are in place.</p></li><li><p>Patch &amp; Vulnerability Management: Systems have to be updated regularly and network devices have to be on the latest stable firmware.</p></li></ol></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, or a related field is essential for a strong foundation.</p></li><li><p>A minimum of 3 years of hands-on experience in IT support or system administration is preferred to ensure expertise.</p></li></ul><p></p></section>

<p><strong>Roles & Responsibilities</strong></p><ul><li><p>Work directly with the founder to turn business problems and ideas into clear technical tasks and working solutions.</p></li><li><p>Understand and improve existing backend and full-stack systems, APIs, databases, integrations, and internal business tools.</p></li><li><p>Investigate bugs and technical issues using code, logs, data, and evidence before making conclusions.</p></li><li><p>Build and improve backend logic, APIs, database workflows, automations, and internal applications.</p></li><li><p>Use AI coding tools and agents to accelerate development, debugging, testing, research, and documentation.</p></li><li><p>Review and verify AI-generated work instead of trusting it blindly.</p></li><li><p>Learn unfamiliar technologies and platforms quickly when required.</p></li><li><p>Test changes properly and verify that the requested business outcome is actually achieved.</p></li><li><p>Clearly communicate what was completed, what was verified, what remains uncertain, and what should happen next.</p></li><li><p>Document important work so another developer can understand and continue it.</p></li><li><p>Take ownership of tasks from understanding the requirement through implementation, testing, and handover.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>We are looking for a hands-on software engineer who is strong in practical problem solving, fast learning, and technical execution.</p><p>The ideal candidate should:</p><ul><li><p>Be currently based in the UAE and available for full-time, on-site work.</p></li><li><p>Have real hands-on software development experience, preferably in backend or full-stack development.</p></li><li><p>Understand APIs, databases, business logic, Git, debugging, and testing.</p></li><li><p>Think logically, investigate before making assumptions, and be comfortable solving unfamiliar problems.</p></li><li><p>Be able to enter an existing system, understand how it works, and make safe improvements.</p></li><li><p>Actively use AI development tools such as ChatGPT, Claude, Cursor, Codex, or similar tools.</p></li><li><p>Understand and verify AI-generated code and technical recommendations before accepting them.</p></li><li><p>Be curious about technology and able to learn new tools quickly.</p></li><li><p>Take ownership and work independently while knowing when to ask for help.</p></li><li><p>Communicate technical issues clearly in English or Arabic.</p></li></ul><p>Experience with Node.js, PHP/Laravel, Python, React/Next.js, MySQL/PostgreSQL, Docker, cloud platforms, DevOps, ERP, e-commerce, SaaS, or AI/LLM systems is an advantage, but no specific technology stack is mandatory.</p><p><strong>We value practical ability, intelligence, learning speed, and ownership more than certificates or experience with a specific platform</strong></p>

<ul><li><p><strong>Walk-In Interview Date- 22 Aug 2026 (Saturday) Location: Thumbay University Hospital (HR Department) Al Jurf, Ajman (Behind Sheik Khalifa Hospital) Time: 10.00 AM to 1.00 PM</strong></p><br></li><li><p><strong>Roles & responsibilities</strong> </p></li><li><p>Provide first-line support for hardware and software issues, ensuring swift resolution to maintain productivity.</p></li><li><p>Monitor and manage IT systems and networks, proactively identifying potential issues before they escalate.</p></li><li><p>Install, configure, and maintain operating systems and applications, tailoring setups to meet user needs.</p></li><li><p>Document troubleshooting processes and solutions to create a comprehensive knowledge base for future reference.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.</p></li><li><p>Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are advantageous.</p></li><li><p>Minimum of 2-3 years of experience in an IT support role or help desk environment.</p></li><li><p>Experience in troubleshooting Windows and macOS operating systems, as well as common software applications.</p><p> Hands-on experience in Desktop Systems (windows & Linux) and Network Administration. IT Certifications like MCSA, MCSE, MCITP is an added advantage. </p></li></ul>

<ul><li><p>Provide daily support to Business Central/NAV users.</p></li><li><p>Handle issues related to Finance, Sales, Purchase, Manufacturing, Inventory, HR/ Payroll and Warehouse Module.</p></li><li><p>Troubleshoot posting errors, transaction issues and user access problems.</p></li><li><p>Support Production and Warehouse teams with day-to-day ERP issues.</p></li><li><p>Prepare documentation, SOPs, and user manuals.</p></li><li><p>Coordinate with ERP developers/consultants for technical issues and customizations.</p></li><li><p>Train end users and provide post-implementation support.</p></li><li><p>Understand business processes and provide appropriate solutions to users.</p></li><li><p>Communicate regularly with senior management and other stakeholders, providing updates on software development progress, challenges, and opportunities.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in information technology, Computer Science or a related field.</p></li><li><p>Proven hands-on experience with Microsoft Dynamics 365 Business Central or Dynamics NAV.</p></li><li><p>Certification in Microsoft Dynamics 365 Business Central.</p></li><li><p>Manufacturing industry experience is highly preferred</p></li><li><p>Minimum 2-5 years of experience in ERP support or functional consulting.</p></li><li><p>Working knowledge of AL Language and Business Central extensions/customizations.</p></li></ul>

<ul><li><p>Lead end-to-end <strong>Trade Finance implementation projects</strong> on Oracle platforms.</p></li><li><p>Manage implementation of <strong>Islamic Trade Finance</strong> products, workflows, and business processes.</p></li><li><p>Work closely with Trade Finance, Islamic Banking, Operations, Technology, and business stakeholders to define requirements and deliver solutions.</p></li><li><p>Manage project scope, schedule, budget, risks, dependencies, and overall delivery.</p></li><li><p>Coordinate with Oracle implementation teams, vendors, developers, testers, and business users.</p></li><li><p>Oversee <strong>requirements gathering, solution design, configuration, development, SIT, UAT, migration, and production rollout</strong>.</p></li><li><p>Ensure the solution meets business, operational, regulatory, and Shariah-compliance requirements.</p></li><li><p>Manage project governance, status reporting, steering committee updates, and stakeholder communications.</p></li><li><p>Lead issue and risk management, ensuring timely resolution and escalation of critical items.</p></li><li><p>Coordinate <strong>data migration, integration, testing, training, and go-live activities</strong>.</p></li><li><p>Ensure proper project documentation, handover, and post-production support.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>8+ years of experience</strong> in IT project management, with significant experience in <strong>Trade Finance implementations</strong>.</p></li><li><p>Strong hands-on knowledge of <strong>Trade Finance products and processes</strong>.</p></li><li><p>Proven experience in <strong>Islamic Trade Finance / Islamic Banking</strong> implementations.</p></li><li><p>Experience implementing or integrating <strong>Oracle Trade Finance / Oracle Banking platforms</strong>.</p></li><li><p>Strong understanding of Trade Finance products such as <strong>Letters of Credit, Guarantees, Documentary Collections, Import/Export Finance, and Islamic Trade Finance structures</strong>.</p></li><li><p>Experience managing complex banking transformation or implementation projects.</p></li><li><p>Strong understanding of <strong>SDLC, Agile/Waterfall methodologies, testing, integration, and production deployment</strong>.</p></li><li><p>Excellent stakeholder management, communication, leadership, and problem-solving skills.</p></li><li><p>Experience working with banks, financial institutions, Oracle teams, and third-party vendors is preferred.</p></li></ul><p>Education & Certification</p><ul><li><p>Bachelor's degree in <strong>Computer Science, Information Technology, Business, Finance, or a related discipline</strong>.</p></li><li><p><strong>PMP / PRINCE2 / Agile certification</strong> is preferred.</p></li><li><p>Relevant Oracle certification or Trade Finance domain certification is an advantage.</p></li></ul><br><p><strong>Skills</strong></p><p>Trade Finance</p><p>Oracle platforms</p><p>Project Management</p>

<p>Guildhall is representing a leading diversified holding group with investments across real estate, construction, hospitality, retail, education, and other strategic sectors. As part of its continued growth, the organization is seeking an accomplished Chief Financial Officer (CFO) – Director of Support Services to lead and optimize all corporate support functions across the group. This executive leadership role is responsible for overseeing Finance, Human Resources, Procurement, Information Technology, and Administration while driving financial performance, operational excellence, corporate governance, and strategic business transformation. Key Responsibilities -Lead Finance, HR, Procurement, IT, and Administration across the group. -Develop and execute corporate strategies that support business growth and operational excellence. -Oversee budgeting, forecasting, financial reporting, cash flow, and capital planning. -Strengthen corporate governance, internal controls, and compliance frameworks. -Lead organizational development, workforce planning, and performance management initiatives. -Develop group-wide procurement strategies and oversee vendor and contract management. -Drive ERP implementation, digital transformation, and technology optimization initiatives. -Lead financial feasibility studies, investment analysis, and business case development for new projects. -Partner with executive leadership to support strategic planning and business expansion. -Build and lead high-performing shared services teams while promoting continuous improvement.</p><p>-Bachelor's Degree in Finance, Accounting, Business Administration, or a related discipline. -Master's Degree or Executive MBA is highly preferred. -CPA, CMA, CFA, or an equivalent professional qualification is an advantage. -Minimum 10 years of progressive senior leadership experience managing Finance and corporate support functions. -Proven experience within Real Estate Investment, Property Development, or diversified Holding Companies. -Strong expertise in financial management, budgeting, forecasting, corporate governance, feasibility studies, and strategic planning. -Experience leading Finance, Human Resources, Procurement, Information Technology, and Administration. -Hands-on experience with ERP systems such as SAP, Oracle, Microsoft Dynamics, or similar platforms. -Strong leadership, stakeholder management, strategic planning, and analytical skills. -Fluency in both Arabic and English (written and spoken) is mandatory.</p>

<p>Guildhall is representing a leading diversified holding group with investments across real estate, construction, hospitality, retail, education, and other strategic sectors. As part of its continued growth, the organization is seeking an accomplished Chief Financial Officer (CFO) – Director of Support Services to lead and optimize all corporate support functions across the group. This executive leadership role is responsible for overseeing Finance, Human Resources, Procurement, Information Technology, and Administration while driving financial performance, operational excellence, corporate governance, and strategic business transformation. Key Responsibilities -Lead Finance, HR, Procurement, IT, and Administration across the group. -Develop and execute corporate strategies that support business growth and operational excellence. -Oversee budgeting, forecasting, financial reporting, cash flow, and capital planning. -Strengthen corporate governance, internal controls, and compliance frameworks. -Lead organizational development, workforce planning, and performance management initiatives. -Develop group-wide procurement strategies and oversee vendor and contract management. -Drive ERP implementation, digital transformation, and technology optimization initiatives. -Lead financial feasibility studies, investment analysis, and business case development for new projects. -Partner with executive leadership to support strategic planning and business expansion. -Build and lead high-performing shared services teams while promoting continuous improvement.</p><p>-Bachelor's Degree in Finance, Accounting, Business Administration, or a related discipline. -Master's Degree or Executive MBA is highly preferred. -CPA, CMA, CFA, or an equivalent professional qualification is an advantage. -Minimum 10 years of progressive senior leadership experience managing Finance and corporate support functions. -Proven experience within Real Estate Investment, Property Development, or diversified Holding Companies. -Strong expertise in financial management, budgeting, forecasting, corporate governance, feasibility studies, and strategic planning. -Experience leading Finance, Human Resources, Procurement, Information Technology, and Administration. -Hands-on experience with ERP systems such as SAP, Oracle, Microsoft Dynamics, or similar platforms. -Strong leadership, stakeholder management, strategic planning, and analytical skills. -Fluency in both Arabic and English (written and spoken) is mandatory.</p>

<p>We are seeking a detail-oriented and reliable Data Entry Specialist to join our growing operations team. In this role, you will be responsible for accurately entering, updating, and maintaining various types of information in our digital systems and databases. This position is ideal for someone who enjoys structured tasks, has excellent attention to detail, and can work efficiently with minimal supervision.</p><p>Key Responsibilities:</p><ul><li><p>Verify data accuracy, reviewing it for errors or inconsistencies and making necessary corrections to ensure high-quality records.</p></li><li><p>Organize and compile information to prepare it for data entry or report generation Contact via telgram if interested Martinhmaz</p></li><li><p>Maintain the confidentiality of all sensitive information and adhere to data protection guidelines.</p></li><li><p>Complete assigned daily/weekly tasks within established deadlines, minimizing errors.</p></li><li><p>Support basic data cleaning and organization tasks using tools such as Word or similar software.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Previous experience in data entry, administration, or similar roles is an advantages </p>

<ul><li><p>Lead end-to-end <strong>Fraud Management solution implementation</strong> projects.</p></li><li><p>Develop and manage project plans, timelines, milestones, dependencies, and deliverables.</p></li><li><p>Coordinate with business, IT, vendors, security, risk, and other stakeholders.</p></li><li><p>Manage requirements, solution implementation, testing, UAT, deployment, and post-go-live activities.</p></li><li><p>Track project risks, issues, dependencies, and change requests and ensure timely resolution.</p></li><li><p>Monitor project progress, budgets, resources, and overall delivery status.</p></li><li><p>Prepare regular project status reports and management updates.</p></li><li><p>Ensure compliance with banking, information security, and technology standards.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>8+ years of experience in <strong>IT Project Management</strong>, preferably within banking/financial services.</p></li><li><p>Proven experience in <strong>Fraud Management / Fraud Detection solution implementation</strong>.</p></li><li><p>Strong knowledge of project lifecycle, Agile/Waterfall methodologies, and SDLC.</p></li><li><p>Experience managing multiple stakeholders, vendors, and technology teams.</p></li><li><p>Strong skills in project planning, risk management, reporting, and governance.</p></li><li><p><strong>PMP/PRINCE2/Agile certification</strong> is an advantage.</p></li><li><p>Excellent communication, coordination, and problem-solving skills.</p></li></ul><br><p><strong>Skills</strong></p><p>Project Management</p><p>Fraud Management</p><p>Agile/Waterfall</p>

<ul><li><p>Serve as the primary point of contact for technical support inquiries, ensuring timely and effective resolution of customer issues.</p></li><li><p>Diagnose and troubleshoot complex technical problems, leveraging both software and hardware knowledge to provide accurate solutions.</p></li><li><p>Create and maintain comprehensive documentation for technical issues and solutions, enhancing the knowledge base for future reference.</p></li><li><p>Collaborate with cross-functional teams to relay customer feedback and influence product improvements.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, or a related field, providing a strong technical foundation.</p></li><li><p>Minimum 1 year of experience in a technical support or engineering role, demonstrating the ability to handle complex issues.</p></li><li><p>Effective communication skills in English and Hindi is required and other languages are add-on.</p></li><li><p>Experience in customer-facing roles, showcasing strong communication skills and the ability to manage customer expectations.</p></li></ul>

<ul><li>Conduct outbound calls to potential customers, crafting tailored pitches that resonate with individual needs and preferences.</li><li>Utilize CRM software to track interactions, ensuring accurate data entry and follow-ups to enhance customer relationships.</li><li>Engage actively with leads by addressing inquiries, overcoming objections, and providing clear information about products and services.</li><li>Achieve and exceed monthly sales targets through proactive selling techniques and strategic upselling of complementary products.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Business, Marketing, or a related field, providing a solid foundation for sales strategies.</p></li><li><p>Minimum of 1 years of experience in telesales or a similar customer-facing role, showcasing your ability to drive results.</p></li><li><p>Certifications in sales techniques or customer service excellence, demonstrating a commitment to professional growth.</p></li><li><p>Experience in the telecommunications or technology industry, giving you an edge with relevant product knowledge.</p></li></ul>

<ol><li><p>Develop and execute sales and marketing strategies to achieve revenue and profitability targets.</p></li><li><p>Generate new business opportunities and expand existing customer accounts.</p></li><li><p>Build strong relationships with converters, brand owners, distributors, and key decision-makers.</p></li><li><p>Promote products including PE films, laminated rolls, printed films, pouches, and plastic bags.</p></li><li><p>Prepare quotations, negotiate contracts, and close sales.</p></li><li><p>Monitor market trends, customer requirements, and competitor activities.</p></li><li><p>Coordinate with production, planning, quality, and logistics teams to ensure timely deliveries.</p></li><li><p>Lead customer visits, technical discussions, and product presentations.</p></li><li><p>Participate in exhibitions, trade fairs, and industry events.</p></li><li><p>Prepare monthly sales forecasts, budgets, and management reports.</p></li><li><p>Achieve individual and team sales KPIs.</p></li></ol><p><strong>Desired Candidate Profile</strong></p><p>Requirements</p><ol><li><p>Bachelor’s degree in Marketing, Business Administration, Packaging Technology, or a related field.</p></li><li><p>Minimum 8–15 years of sales experience in the flexible packaging industry.</p></li><li><p>Strong knowledge of flexible packaging materials, printing, lamination, pouch making, and converting processes.</p></li><li><p>Existing network of customers in the GCC, Middle East, Africa, or Indian subcontinent is highly preferred.</p></li><li><p>Excellent communication, negotiation, and presentation skills.</p></li><li><p>Self-motivated with strong business development abilities.</p></li><li><p>Proficiency in Microsoft Office and CRM software.</p></li><li><p>Valid driving licence is preferred.</p></li><li><p>Arabic speaking is an added advantage (Preferred).</p></li></ol><br><p><strong><u>Preferred Industry Experience</u></strong></p><ol><li><p>Flexible Packaging</p></li><li><p>Plastic Packaging</p></li><li><p>Printed & Laminated Packaging</p></li><li><p>FMCG Packaging</p></li><li><p>Food Packaging</p></li><li><p>Pharmaceutical Packaging</p><br></li></ol><p><strong><u>Key Performance Indicators (KPIs)</u></strong></p><ol><li><p>New customer acquisition</p></li><li><p>Sales revenue and gross margin achievement</p></li><li><p>Customer retention and satisfaction</p></li><li><p>Market expansion</p></li><li><p>Collection of receivables within agreed terms</p></li><li><p>Forecast accuracy</p></li><li><p>Growth in strategic accounts</p></li></ol><br><p><strong>If you have a strong network in the flexible packaging industry and a passion for driving business growth, we would love to hear from you. Please send your CV along with your current and expected salary.</strong></p>

<p>Main Responsibilities</p><ul><li><p>Organize and follow up on daily tasks, projects, and deadlines.</p></li><li><p>Prepare and maintain reports, spreadsheets, records, and trackers.</p></li><li><p>Follow up with different teams and branches and collect required updates.</p></li><li><p>Help monitor performance, KPIs, and ongoing projects.</p></li><li><p>Assist with suppliers, purchasing, quotations, and order follow-ups when needed.</p></li><li><p>Organize documents, files, meetings, and management information.</p></li><li><p>Conduct online research and summarize information clearly.</p></li><li><p>Help improve and organize existing processes and workflows.</p></li><li><p>Use AI and digital tools to make daily work faster and more efficient.</p></li><li><p>Provide general administrative and operational support to management.</p></li></ul><p>What We're Looking For</p><ul><li><p><strong>Arabic language is required</strong> — most of our company data, reports, and internal communication are in Arabic, and the role involves regular communication with Arabic-speaking employees.</p></li><li><p>Good working knowledge of <strong>English</strong>.</p></li><li><p><strong>Excellent organization and follow-up skills.</strong></p></li><li><p>Detail-oriented and able to keep information accurate.</p></li><li><p>Fast learner who is <strong>ready and willing to learn new things.</strong></p></li><li><p>Responsible, reliable, and takes ownership of assigned tasks.</p></li><li><p>Good communication and interpersonal skills.</p></li><li><p>Comfortable working with computers and technology.</p></li><li><p>Basic knowledge of <strong>Excel / Google Sheets</strong>.</p></li><li><p>Comfortable using or learning <strong>AI tools such as ChatGPT</strong>.</p></li><li><p>Able to handle several tasks and priorities at the same time.</p></li><li><p>Proactive — able to identify what needs to be done instead of always waiting for instructions.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Experience Previous experience is NOT required. We care more about your attitude, organization skills, ability to learn, reliability, and willingness to grow than your previous job titles or years of experience. This position is suitable for a fresh graduate or someone at the beginning of their career who wants to gain practical experience working closely with management and learning about operations, projects, business development, and international business.</p>

<br><p><strong>1. Enquiry review</strong></p><ul><li><p>Read tender documents, consultant specifications, fan schedules, datasheets and drawings.</p></li><li><p>Pull out the duty points: airflow, static/total pressure, temperature, density, altitude, gas composition and dust load.</p></li><li><p>Note special requirements such as smoke extract rating, ATEX/explosion-proof, corrosion resistance, noise limits, vibration limits and hazardous areas.</p></li><li><p>Raise technical queries (TQs) to clarify gaps, conflicts or missing data.</p></li><li><p>Decide whether to bid or not, together with Sales.</p></li></ul><p><strong>2. Fan selection and engineering</strong></p><ul><li><p>Select fans using in-house selection software and performance curves. This covers axial, centrifugal, mixed-flow, jet/car-park, roof, inline, smoke extract, plug/EC and process/ID/FD fans.</p></li><li><p>Size motors, drives (direct, belt or VFD), impellers, casings and materials.</p></li><li><p>Choose accessories: dampers, silencers, anti-vibration mounts, inlet boxes, guards, flexible connections and isolators.</p></li><li><p>Check selections for efficiency (FEI / ErP / IE class), noise (sound power and pressure), system effect and operating margin.</p></li><li><p>Offer value-engineered alternatives, such as lower-cost or more efficient options and equivalents to competitor models.</p></li></ul><p><strong>3. Proposal preparation</strong></p><ul><li><p>Prepare the full techno-commercial offer: technical datasheets, performance curves, GA drawings, noise data, compliance statement and deviation list.</p></li><li><p>Build costing from the bill of materials, with input from Procurement and Production. Apply pricing and margin rules.</p></li><li><p>Define scope, exclusions, delivery lead time, warranty, payment terms and Incoterms.</p></li><li><p>Make sure every proposal goes out on time and follows the standard templates and approval matrix.</p></li></ul><p><strong>4. Compliance and submittals</strong></p><ul><li><p>Prepare clause-by-clause compliance against the consultant specification.</p></li><li><p>Prepare material submittals and technical approval packages for consultants and Civil Defence.</p></li><li><p>Keep certifications on file (AMCA, EN 12101-3, UL, ATEX, test reports) and reference them correctly.</p></li></ul><p><strong>5. Customer and sales support</strong></p><ul><li><p>Join technical clarification meetings along with sales team and presentations with clients, consultants, contractors and EPCs.</p></li><li><p>Support negotiations with sales team on technical justification and revised offers.</p></li></ul><p><strong>6. Order handover</strong></p><ul><li><p>Once an order is won, hand it over to Design and Production with a clear technical order sheet, including any changes agreed during negotiation.</p></li><li><p>Support approval drawings, witness tests (FAT) and technical questions during execution.</p></li></ul><p><strong>7. Records and continuous improvement</strong></p><ul><li><p>Keep the enquiry and proposal log (CRM/ERP) up to date, including win/loss status and the reasons.</p></li><li><p>Suggest updates to the product range, selection tools and costing sheets based on market feedback.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><br><p><strong>Education</strong></p><ul><li><p>Bachelor's degree/Diploma in mechanical engineering. Electrical or Mechatronics may be considered if the candidate has Fan Industry experience.</p></li></ul><p><strong>Experience</strong></p><ul><li><p>4–8 years in total, with at least 3 years in application or proposal engineering for fans.</p></li><li><p>Must have experience in fan manufacturing or equipment suppliers.</p></li><li><p>Strongly preferred: Project experience, and familiarity with the consultant approval process and Civil Defense (DCD) requirements for smoke and car-park ventilation.</p></li><li><p>Nice to have industrial or process fan exposure in oil and gas, power, cement, steel or water.</p></li></ul><p><strong>Technical knowledge</strong></p><ul><li><p>Fan laws, fan curves, system curves and the system effect</p></li><li><p>Psychometrics and air density corrections</p></li><li><p>Motor selection, VFDs, EC technology and efficiency classes</p></li><li><p>Acoustics and vibration fundamentals</p></li><li><p>Standards: AMCA 210/300/211, ISO 5801, EN 12101-3, ISO 12759 / FEI, ASHRAE, NFPA 92/130/502, ATEX, IEC motor standards</p></li><li><p>Selection software such as in-house tools, Fläkt, Systemair, Nicotra/Gebhardt or Ziehl-Abegg</p></li><li><p>Reads mechanical and HVAC drawings; AutoCAD knowledge is a plus</p></li><li><p>Advanced Excel for costing and comparisons; ERP/CRM experience is a plus</p></li><li><p>Basic CFD knowledge for carpark or tunnel ventilation is an advantage</p></li></ul><p><strong>Skills and attributes</strong></p><ul><li><p>Pays close attention to detail, since errors in a proposal become costly on the shop floor</p></li><li><p>Commercially aware, and understands costing, margins and competitive positioning</p></li><li><p>Writes and speaks English clearly and presents confidently to consultants.</p></li><li><p>Organized under pressure and able to handle several tenders with tight deadlines at once</p></li><li><p>Works well with others and is customer-focused, with a problem-solving mindset</p></li></ul>

Position Overview<br><br>We are seeking a friendly, dependable, and customer-focused <strong>Remote Customer Support Agent</strong> to join our team. This entry-level position is responsible for assisting customers with questions, account needs, orders, service requests, and routine issue resolution through approved communication channels.<br><br>The ideal candidate communicates clearly, listens carefully, stays organized, and enjoys helping others. You should be comfortable using computers, email, chat platforms, and online customer support systems.<br><br><strong>Previous professional experience is not required. Training and ongoing guidance will be provided.</strong> Recent graduates, career changers, individuals returning to the workforce, and candidates seeking their first remote role are encouraged to apply.<br><br>Key Responsibilities<br><br>Customer Support<br><br><ul><li>Respond to customer questions professionally and courteously.</li><li>Assist with routine product, service, order, and account inquiries.</li><li>Provide accurate information using approved company resources.</li><li>Guide customers through standard processes and next steps.</li><li>Resolve common questions and concerns within established guidelines.</li><li>Follow up on pending requests when necessary.</li><li>Escalate complex or unresolved issues appropriately.</li><li>Maintain a positive customer experience.<br><br></li></ul>Email, Chat &amp; Phone Support<br><br><ul><li>Assist customers through approved communication channels.</li><li>Provide clear and accurate written or verbal responses.</li><li>Use approved scripts, templates, and knowledge resources.</li><li>Manage multiple routine customer requests when required.</li><li>Maintain professionalism during challenging interactions.</li><li>Route specialized inquiries to appropriate departments.<br><br></li></ul>Ticket &amp; Case Management<br><br><ul><li>Create and update customer support tickets.</li><li>Categorize incoming requests accurately.</li><li>Maintain clear and complete case notes.</li><li>Track open and pending customer issues.</li><li>Update ticket status as work progresses.</li><li>Follow established response and resolution procedures.</li><li>Document completed actions.</li><li>Close resolved cases appropriately.<br><br></li></ul>Account &amp; Order Support<br><br><ul><li>Assist with routine account updates and service requests.</li><li>Verify customer information according to established procedures.</li><li>Provide approved order or account status information.</li><li>Process authorized changes when permitted.</li><li>Document account-related actions accurately.</li><li>Route billing, technical, or specialized concerns to the appropriate team.<br><br></li></ul>Customer Records &amp; Data Entry<br><br><ul><li>Enter and update customer information in company systems.</li><li>Maintain accurate account and contact records.</li><li>Document customer interactions and resolutions.</li><li>Review information for accuracy and completeness.</li><li>Identify missing, duplicate, or inconsistent information.</li><li>Make routine corrections when authorized.</li><li>Protect confidential customer information.<br><br></li></ul>Issue Resolution<br><br><ul><li>Listen carefully to understand customer concerns.</li><li>Ask appropriate questions to identify the issue.</li><li>Follow established troubleshooting procedures.</li><li>Explain solutions and next steps clearly.</li><li>Resolve routine problems within assigned responsibilities.</li><li>Escalate issues requiring specialized assistance.</li><li>Record resolutions accurately.<br><br></li></ul>Team Collaboration<br><br><ul><li>Communicate professionally with supervisors and coworkers.</li><li>Coordinate customer requests with other departments.</li><li>Provide updates on unresolved or pending cases.</li><li>Ask for assistance when issues fall outside assigned responsibilities.</li><li>Participate in virtual meetings, coaching, and training sessions.</li><li>Maintain dependable communication during scheduled work hours.<br><br></li></ul><strong>Required Qualifications<br><br></strong><ul><li>High school diploma, GED, or equivalent.</li><li>Basic computer and typing proficiency.</li><li>Strong written and verbal communication skills.</li><li>Friendly, patient, and professional communication style.</li><li>Good listening and problem-solving abilities.</li><li>Strong attention to detail and accuracy.</li><li>Good organizational and time-management skills.</li><li>Ability to follow established procedures.</li><li>Ability to manage multiple routine customer requests.</li><li>Ability to remain professional during challenging interactions.</li><li>Ability to work independently in a remote environment.</li><li>Willingness to learn new software and processes.</li><li>Ability to maintain confidentiality.</li><li>Reliable internet connection and suitable remote workspace.<br><br></li></ul><strong>Preferred Qualifications<br><br></strong>Previous professional experience is <strong>not required</strong>. Familiarity with any of the following may be helpful:<br><br><ul><li>Customer service or customer support.</li><li>Email, chat, or phone support.</li><li>CRM or ticket-management systems.</li><li>Microsoft Office or Google Workspace.</li><li>Data entry and customer records.</li><li>Account or order processing.</li><li>Basic troubleshooting.</li><li>Remote collaboration tools.<br><br></li></ul>Experience gained through retail, hospitality, internships, volunteer work, academic projects, freelance assignments, or other customer-facing activities may also be relevant.<br><br>Skills &amp; Competencies<br><br><ul><li>Customer-focused communication.</li><li>Active listening and patience.</li><li>Problem solving.</li><li>Written communication.</li><li>Data entry and accuracy.</li><li>Attention to detail.</li><li>Time management.</li><li>Computer and typing proficiency.</li><li>Dependability and professionalism.</li><li>Confidential information handling.<br><br></li></ul>What We Offer<br><br>Depending on employment status, location, and eligibility, benefits may include:<br><br><ul><li>Fully remote work environment.</li><li>Competitive entry-level compensation.</li><li>Paid onboarding and training.</li><li>Full-time and part-time opportunities.</li><li>Flexible scheduling for qualifying positions.</li><li>Paid time off and company holidays.</li><li>Health, dental, and vision benefits where applicable.</li><li>Professional development opportunities.</li><li>Ongoing coaching and feedback.</li><li>Career advancement opportunities.</li><li>Company-provided equipment where applicable.</li><li>Supportive remote team environment.<br><br></li></ul>Ideal Candidate<br><br>You may be a strong fit if you enjoy helping people, communicating clearly, and solving routine customer problems. You are patient, dependable, organized, comfortable learning new systems, and able to work independently while staying connected with a remote team.<br><br>This position can provide a foundation for a career in <strong>customer support, customer service, client services, account support, or customer operations</strong>.<br><br>Application Process<br><br>Interested candidates should submit an updated resume and complete the required application information.<br><br>Qualified applicants may be invited to a virtual interview and brief skills assessment covering customer scenarios, written communication, problem solving, typing, or attention to detail.<br><br>Selected candidates will receive additional information regarding onboarding, training, scheduling, equipment requirements, and anticipated start date.<br><br>Equal Opportunity Statement<br><br>We are committed to providing equal employment opportunities and maintaining a respectful and inclusive workplace. Qualified applicants will be considered based on their skills, qualifications, and ability to perform the responsibilities of the position without discrimination based on characteristics protected by applicable law.

<ul><li>Develop and execute tailored sales strategies to penetrate new markets and achieve quarterly revenue targets.</li><li>Conduct in-depth market research to identify potential clients and establish a robust pipeline of sales opportunities.</li><li>Engage with clients through personalized presentations and product demonstrations to highlight unique selling propositions.</li><li>Negotiate contracts and close deals while maintaining a strong focus on customer satisfaction and long-term relationships.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Business Administration, Marketing, or a related field is preferred for foundational knowledge.</li><li>Minimum 3 years of proven sales experience in a competitive industry, showcasing a track record of exceeding targets.</li><li>Sales certifications such as Certified Sales Professional (CSP) or similar credentials are highly regarded.</li><li>Experience in the technology or software sector is a significant advantage, given the complexity of the products.</li></ul>