وظائف اخصائي العمليات - العين الإمارات

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Oversee daily studio operations, ensuring a seamless workflow from project inception to completion, managing resources and timelines effectively.</li><li>Develop and implement operational strategies to optimize efficiency, reduce costs, and enhance overall studio productivity.</li><li>Manage budgets, track expenses, and forecast financial needs, ensuring projects remain within financial parameters.</li><li>Lead and mentor studio staff, fostering a collaborative and high-performing team environment while managing performance.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree in Business Administration, Arts Management, or a related field, demonstrating a foundational understanding of operational principles.</p></li><li><p>Minimum of 2 years of progressive experience in studio management or a similar operational leadership role within the creative industry.</p></li><li><p>Proven expertise in project management methodologies (e.g., Agile, Waterfall) and proficiency with relevant software (e.g., Asana, Trello, Jira).</p></li><li><p>Demonstrated financial acumen, including budgeting, forecasting, and cost control, with a track record of managing resources effectively.</p></li><li><p>Additional Requirements: Experience in studio rental, event production, podcast, broadcast, and wedding/event coverage. UAE driving license is preferred.</p></li></ul><p></p></section>

<p>The Role</p><p>As Head Chef – Pastry & Bakery, you will take full ownership of the pastry and bakery kitchen, ensuring the highest standards of <strong>quality, creativity, consistency, presentation, and food safety</strong>.</p><p>You will lead a talented team, develop premium products, introduce new concepts, and maintain the standards expected from a luxury establishment.</p><p>Key Responsibilities</p><ul><li><p>Lead and manage the pastry and bakery kitchen on a daily basis.</p></li><li><p>Develop and create <strong>premium pastries, desserts, breads, viennoiserie, cakes, and signature products</strong>.</p></li><li><p>Develop innovative and seasonal products while maintaining a strong brand identity.</p></li><li><p>Ensure exceptional standards of <strong>taste, texture, presentation, and consistency</strong>.</p></li><li><p>Establish and maintain recipes, production standards, and quality control procedures.</p></li><li><p>Train, mentor, and develop the pastry and bakery team.</p></li><li><p>Plan daily production according to business requirements and expected demand.</p></li><li><p>Control food costs, wastage, portioning, and production efficiency.</p></li><li><p>Ensure strict compliance with food safety, hygiene, and HACCP standards.</p></li><li><p>Work closely with the management and culinary teams to continuously improve the guest experience.</p></li><li><p>Maintain an organized, professional, and high-performing kitchen environment.</p></li><li><p>Stay updated with international pastry and bakery trends and bring fresh ideas to the operation.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>We are looking for a <strong>true pastry and bakery professional</strong> with strong technical skills, creativity, leadership ability, and a genuine passion for excellence.</p><p>The ideal candidate will have:</p><ul><li><p>Proven experience as a <strong>Head Chef, Executive Pastry Chef, Pastry Chef de Cuisine, or Senior Pastry Chef</strong> in a high-end restaurant, luxury hotel, premium bakery, or upscale hospitality environment.</p></li><li><p>Strong expertise across <strong>modern pastry, bakery, desserts, cakes, viennoiserie, and bread production</strong>.</p></li><li><p>A creative mindset with the ability to develop unique and signature products.</p></li><li><p>Exceptional attention to detail and presentation.</p></li><li><p>Strong leadership and team-development skills.</p></li><li><p>Excellent knowledge of production planning, food cost, and kitchen operations.</p></li><li><p>A strong understanding of international pastry and bakery standards.</p></li><li><p>The ability to work under pressure while maintaining quality and consistency.</p></li><li><p>A professional attitude, strong work ethic, and passion for culinary excellence.</p></li></ul>

<ul><li><p>Lead, motivate, and develop a high-performing sales team to achieve monthly and annual sales targets</p></li><li><p>Drive showroom performance through effective sales planning, coaching, and execution</p></li><li><p>Monitor sales performance and implement action plans to maximize opportunities and profitability</p></li><li><p>Ensure outstanding customer experiences throughout the entire vehicle purchasing journey</p></li><li><p>Coach and support Sales Executives in customer engagement, negotiation, and closing opportunities</p></li><li><p>Manage customer concerns and escalations to maintain high customer satisfaction levels</p></li><li><p>Drive customer retention and loyalty through exceptional service and relationship management</p></li><li><p>Ensure compliance with Toyota and Al-Futtaim sales processes, policies, and standards</p></li><li><p>Utilize sales data and market insights to improve operational and commercial performance</p></li><li><p>Foster a culture of teamwork, accountability, and continuous learning</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's Degree or equivalent qualification</p></li><li><p>Minimum <strong>5 years of sales experience</strong></p></li><li><p>At least <strong>2-3 years of experience in a sales leadership or supervisory role</strong></p></li><li><p>Automotive retail sales experience is highly preferred</p></li><li><p>Strong understanding of sales operations and customer engagement strategies</p></li><li><p>Experience managing team KPIs and business performance targets</p></li><li><p>Strong Microsoft Office proficiency</p></li><li><p>Fluent English communication skills; Arabic is an advantage</p></li></ul>

<p><strong>Key Responsibilities:</strong></p><ul><li><p>Supervise daily maintenance activities on site.</p></li><li><p>Conduct routine inspections and identify faults and corrective actions.</p></li><li><p>Manage the operation and maintenance schedules of water pumps, irrigation systems, fountains, control panels, and related mechanical equipment.</p></li><li><p>Prepare preventive and corrective maintenance plans.</p></li><li><p>Diagnose and troubleshoot the issues related to the mechanical assets and equipment.</p></li><li><p>Prepare and submit technical drawings and documents as required.</p></li><li><p>Coordinate with relevant parties to ensure efficient work execution.</p></li><li><p>Ensure compliance with technical specifications and safety standards.</p></li><li><p>Monitor system performance and improve efficiency.</p></li><li><p>Prepare technical and progress reports.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Qualifications:</strong></p><ul><li><p>Bachelor’s degree in mechanical engineering.</p></li><li><p>Minimum (3) years of experience in maintenance projects.</p></li><li><p>Experience in operation and maintenance of pumping stations and mechanical systems.</p></li><li><p>UAE driving license needed</p></li></ul><br>

<p>Mechanical Technician – Egg Laying Machine & Crusher</p><p><strong>Company:</strong> Mia Mia Blocks Factory<br><strong>Location:</strong> UAE<br><strong>Employment Type:</strong> Full-Time</p><p>Job Description</p><p>Mia Mia Blocks Factory is looking for an experienced <strong>Mechanical Technician</strong> with hands-on experience in <strong>concrete block egg laying machines and crushers</strong>. The ideal candidate should have strong mechanical troubleshooting and maintenance skills, with previous work experience in the <strong>UAE, Qatar, or Saudi Arabia</strong>.</p><p>Key Responsibilities</p><ul><li><p>Operate, maintain, and troubleshoot <strong>concrete block egg laying machines</strong> and related equipment.</p></li><li><p>Carry out preventive and corrective maintenance on <strong>crushers, conveyors, motors, hydraulic systems, and mechanical equipment</strong>.</p></li><li><p>Diagnose mechanical faults and perform repairs efficiently to minimize production downtime.</p></li><li><p>Inspect machinery regularly and identify potential mechanical issues before breakdowns occur.</p></li><li><p>Repair and replace bearings, belts, chains, gears, hydraulic components, and other mechanical parts.</p></li><li><p>Adjust and align machinery to ensure smooth and efficient operation.</p></li><li><p>Assist with installation, commissioning, and maintenance of new machinery.</p></li><li><p>Maintain proper records of maintenance, repairs, and spare parts used.</p></li><li><p>Follow workplace safety procedures and ensure machinery is operated and maintained safely.</p></li><li><p>Coordinate with the production team to ensure continuous and reliable plant operation.</p></li></ul><p>Requirements</p><ul><li><p>Proven experience as a <strong>Mechanical Technician</strong> in a block factory, crushing plant, concrete plant, or similar industrial environment.</p></li><li><p>Hands-on experience with <strong>egg laying block machines and/or crushers</strong>.</p></li><li><p>Experience with hydraulic, pneumatic, mechanical, and conveyor systems.</p></li><li><p>Ability to read basic mechanical drawings and equipment manuals.</p></li><li><p>Strong troubleshooting and problem-solving skills.</p></li><li><p>Previous work experience in <strong>UAE, Qatar, or Saudi Arabia is required/preferred</strong>.</p></li><li><p>Ability to work independently and under pressure.</p></li><li><p>Good understanding of industrial safety practices.</p></li></ul><p>Preferred Experience</p><p>Experience with <strong>concrete block production machinery, recycled aggregate plants, crushers, conveyors, and material handling equipment</strong> will be an advantage.</p><p>Salary & Benefits</p><ul><li><p>Competitive salary based on experience and qualifications.</p></li><li><p>Accommodation/transportation may be provided according to company policy.</p></li><li><p>Other benefits as per company policy and UAE labor regulations.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>with experience in either UAE, Qatar, or Saudi </p>

<ul><li>Operate and maintain kerbstone manufacturing machinery, ensuring smooth and continuous production flow.</li><li>Precisely set up and calibrate machines according to specific kerbstone dimensions and mix requirements.</li><li>Monitor production output for quality, identifying and rectifying any defects or inconsistencies promptly.</li><li>Perform routine maintenance, lubrication, and minor repairs on machinery to prevent breakdowns and ensure longevity.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High School Diploma or equivalent educational background.</li><li>Possession of relevant certifications in heavy machinery operation or construction equipment.</li><li>Minimum of 3-5 years of hands-on experience operating concrete or kerbstone manufacturing machinery.</li><li>Familiarity with precast concrete production processes and materials.</li></ul>

<ul><li><p>Operate and monitor bottled water production and bottling line equipment.</p></li><li><p>Monitor the production process and ensure smooth operation of machinery.</p></li><li><p>Perform basic machine adjustments, troubleshooting and routine maintenance.</p></li><li><p>Monitor product quality during production and report any technical issues.</p></li><li><p>Keep basic production records and report equipment problems to management.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Previous experience as a production line, bottling line or water plant operator is preferred.</p></li><li><p>Experience in bottled water, beverage or similar manufacturing production is an advantage.</p></li><li><p>Basic knowledge of production machinery, maintenance and troubleshooting.</p></li><li><p>Basic English communication skills.</p></li><li><p>Relevant technical diploma or production-related qualification is preferred.</p></li></ul>

<ul><li>Safely operate forklifts to transport materials across the warehouse, ensuring efficient and accurate handling of inventory.</li><li>Perform routine inspections and maintenance on forklifts to uphold safety standards and prevent operational downtime.</li><li>Load and unload goods from delivery trucks, ensuring proper stacking and secure transportation of items.</li><li>Adhere to all safety protocols and regulations while operating machinery, minimizing risks to yourself and others.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent is required, showcasing basic math and reading skills necessary for the job.</li><li>Valid forklift operator certification is mandatory, demonstrating competency in safe operation practices.</li><li>Minimum of 2 years of experience operating forklifts in a warehouse or distribution environment is preferred.</li><li>Knowledge of warehouse management software is essential for efficient inventory tracking.</li></ul>

<ol><li><p>Mix syrup required for production.</p></li><li><p>Prepare cleaning and sanitation chemicals and maintain relevant areas in an orderly condition.</p></li><li><p>Weigh the correct quantities of sugar and prepare simple syrup.</p></li><li><p>Mix final syrup using the correct quantities of concentrate according to the production plan provided by the Senior Chemist/Chemist.</p></li><li><p>Clean and sanitize sugar and mixing tanks to ensure food safety.</p></li><li><p>Keep all relevant work areas clean and tidy.</p></li><li><p>Ensure proper operation of the water treatment plant by correctly mixing chemicals.</p></li></ol><p><strong>Desired Candidate Profile</strong></p><ol><li><p>Experience in <strong>Beverage/FMCG or Food Manufacturing</strong>.</p></li><li><p>Knowledge of <strong>Syrup preparation, Sugar weighing, and Mixing</strong>.</p></li><li><p>Experience with <strong>Mixing tanks, Sanitation, and Food Safety</strong>.</p></li><li><p>Basic knowledge of <strong>Water treatment and Chemical Handling</strong>.</p></li><li><p>Able to follow <strong>Production Plans and maintain Hygiene Standards</strong>.</p></li></ol>

<p>The Operations Manager is a full-time, on-site role based in al ain, responsible for overseeing day-to-day operational activities across the company's production and delivery functions — including the WPC, UPVC, Aluminium, Cladding, and Glass departments. This role includes managing production schedules and material availability, coordinating with the measurement, fabrication, and delivery teams, and ensuring timely order completion and delivery to clients. The Operations Manager will monitor production and delivery performance, implement process improvements, and ensure compliance with internal quality and safety policies. The role also involves leading and developing operations and production staff, preparing operational reports, managing budgets, and supporting strategic planning to reduce delays, control costs, and optimize efficiency.</p><p><strong>Desired Candidate Profile</strong></p><ol><li><p>Strong operations management skills, including production scheduling, process optimization, and performance monitoring.</p></li><li><p>Experience with production and delivery coordination, including material/inventory control, supplier management, and order fulfillment.</p></li><li><p>Solid business and commercial acumen, with the ability to analyze data, manage budgets, and support strategic decision-making.</p></li><li><p>Effective leadership and people management skills, with experience coaching production, measurement, and delivery teams.</p></li><li><p>Excellent communication and interpersonal skills for working with internal departments, suppliers, and clients.</p></li><li><p>Proficiency in office productivity tools and ERP or production tracking systems.</p></li><li><p>Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or a related field is preferred.</p></li><li><p>Prior experience in manufacturing, construction materials, or the building products industry in the UAE or GCC region is an advantage.</p></li><li><p>Ability to work on-site in AL- AIN, handle multiple priorities, and adapt to a fast-paced production environment.</p></li></ol>

<p>The Operations Manager is a full-time, on-site role based in al ain, responsible for overseeing day-to-day operational activities across the company's production and delivery functions — including the WPC, UPVC, Aluminium, Cladding, and Glass departments. This role includes managing production schedules and material availability, coordinating with the measurement, fabrication, and delivery teams, and ensuring timely order completion and delivery to clients. The Operations Manager will monitor production and delivery performance, implement process improvements, and ensure compliance with internal quality and safety policies. The role also involves leading and developing operations and production staff, preparing operational reports, managing budgets, and supporting strategic planning to reduce delays, control costs, and optimize efficiency.</p><p><strong>Desired Candidate Profile</strong></p><ol><li><p>Strong operations management skills, including production scheduling, process optimization, and performance monitoring.</p></li><li><p>Experience with production and delivery coordination, including material/inventory control, supplier management, and order fulfillment.</p></li><li><p>Solid business and commercial acumen, with the ability to analyze data, manage budgets, and support strategic decision-making.</p></li><li><p>Effective leadership and people management skills, with experience coaching production, measurement, and delivery teams.</p></li><li><p>Excellent communication and interpersonal skills for working with internal departments, suppliers, and clients.</p></li><li><p>Proficiency in office productivity tools and ERP or production tracking systems.</p></li><li><p>Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or a related field is preferred.</p></li><li><p>Prior experience in manufacturing, construction materials, or the building products industry in the UAE or GCC region is an advantage.</p></li><li><p>Ability to work on-site in AL- AIN, handle multiple priorities, and adapt to a fast-paced production environment.</p></li></ol>

<ul><li><p>Setting up machines to start a production cycle.</p></li><li><p>Aware of mold change overs and process parameters.</p></li><li><p>Controlling and adjusting machine.</p></li><li><p>Feeding raw material.</p></li><li><p>Monitoring the machine parameters and report it.</p></li><li><p>Set up machines (calibration, cleaning etc.) to start a production cycle.</p></li><li><p>Control and adjust machine settings (e.g., speed).</p></li><li><p>Feed raw material or parts to semi-automated machines.</p></li><li><p>Inspect parts with precision and measuring tools.</p></li><li><p>Test operation of machines periodically.</p></li><li><p>Fix issues that might occur during the shift.</p></li><li><p>Check output to spot any machine-related mistakes or flaws.</p></li><li><p>Keep records of approved and defective units or final products.</p></li><li><p>Maintain activity logs.</p></li><li><p>Understanding of production procedures.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Good and strong experience on injection molding machines specially for PET industry (preform & Caps manufacturing).</p></li><li><p>Teamwork and good communication skills. </p></li><li><p>3-4 years of experience. </p></li><li><p>Experience working on Husky and Engel machines. </p></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>About the Role</strong></p><p>The Exile is seeking an experienced and highly motivated Operations Manager to lead the daily operations of our premium Coffee, Food and Entertainment destination in Al Ain, UAE.</p><p>This is not a traditional café management role. The successful candidate will oversee a unique hospitality concept combining specialty coffee, quality food, immersive entertainment and exceptional customer service.</p><p><strong>Roles &amp; Responsibilities</strong></p><ul><li><p>Lead and manage all daily business operations.</p></li><li><p>Maintain exceptional service standards across Coffee, Food and Entertainment.</p></li><li><p>Ensure compliance with company SOPs, health and safety requirements, cleanliness standards and operational procedures.</p></li><li><p>Monitor opening and closing procedures.</p></li><li><p>Recruit, train, coach and develop employees.</p></li><li><p>Prepare staff schedules and manage workforce requirements efficiently.</p></li><li><p>Build a positive, accountable and high-performance workplace culture.</p></li><li><p>Conduct performance reviews and regular coaching sessions.</p></li><li><p>Resolve customer concerns professionally and improve guest satisfaction.</p></li><li><p>Monitor customer feedback and online reviews.</p></li><li><p>Achieve monthly sales and profitability targets.</p></li><li><p>Monitor food, beverage, labour and operational costs.</p></li><li><p>Maintain inventory accuracy and oversee purchasing activities.</p></li><li><p>Reduce waste and identify opportunities to improve operational efficiency.</p></li><li><p>Prepare weekly and monthly reports covering sales, costs, inventory, customer feedback, team performance and KPIs.</p></li></ul><p><strong>What We Offer</strong></p><ul><li><p>Competitive salary based on experience.</p></li><li><p>Performance-based incentives.</p></li><li><p>Career advancement and professional development opportunities.</p></li><li><p>The opportunity to lead one of Al Ain’s most distinctive hospitality concepts.</p></li><li><p>A dynamic and ambitious working environment.</p></li></ul><p><strong>How to Apply</strong></p><p>Candidates must complete the application through The Exile’s official recruitment portal:</p><p><u>https://theexile-ops.replit.app/apply/e3ee255b9a884df38be2d27e4574fac0</u></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p></p><ul><li><p>Bachelor’s degree in Hospitality Management, Business Administration or a related field.</p></li><li><p>Minimum of five years of management experience in cafés, restaurants, hotels or hospitality businesses.</p></li><li><p>Proven experience leading a team of at least 15 employees.</p></li><li><p>Strong understanding of hospitality operations and customer experience.</p></li><li><p>Experience in P&amp;L management, budgeting, cost control and inventory management.</p></li><li><p>Ability to monitor KPIs and make data-driven decisions.</p></li><li><p>Strong leadership, communication, organisation and problem-solving skills.</p></li><li><p>Experience with POS systems; Foodics experience is an advantage.</p></li><li><p>Fluent English is required; Arabic is an advantage.</p></li><li><p>Must be able to work on-site in Al Ain.</p></li><li><p>Experience in specialty coffee, premium dining, entertainment venues, multi-branch operations or opening new locations is preferred.</p></li></ul><p></p></section>

<p>The Workshop Coordinator is responsible for coordinating all workshop activities related to the maintenance and repair of the company’s fleet of heavy-duty trucks, trailers, vans, and Material Handling Equipment (MHE). This role ensures smooth scheduling, proper documentation, spare parts management, and communication between mechanics, drivers, and management. The position plays a vital role in minimizing vehicle downtime, ensuring compliance with UAE regulations, and supporting seamless FMCG distribution operations.</p><br><ul><li><p>Plan and schedule preventive and corrective maintenance for all fleet vehicles and MHE in coordination with operations.</p></li><li><p>Ensure timely servicing of vehicles to reduce breakdowns and maximize availability.</p></li><li><p>Maintain workshop job cards, track progress, and update relevant stakeholders.</p></li><li><p>Prioritize repair works based on operational urgency and fleet requirements.</p></li><li><p>Assist in monitoring vehicle performance, identifying recurring issues, and escalating to the Fleet & Workshop Manager.</p></li><li><p>Ensure that mechanics and technicians follow standard repair procedures and safety protocols.</p></li><li><p>Arrange recovery assistance for breakdowns in coordination with drivers and transport teams.</p></li><li><p>Receive spare parts requests from workshop supervisors/mechanics and verify against approved job cards/work orders.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>3–5 years of experience in workshop coordination, fleet, or transport operations (preferably FMCG or logistics).</p></li><li><p>Hands-on experience with workshop documentation and fleet management systems.</p></li><li><p>Experience in heavy-duty trucks, trailers, and MHE maintenance & service.</p></li><li><p>Proficiency in MS Office and Fleet/Workshop Management Systems (ERP/FMS).</p></li></ul>

<ul><li>Develop and implement quality management systems that align with organizational goals and industry standards to ensure consistent product quality.</li><li>Conduct regular audits and assessments of processes and products to identify areas for improvement and ensure compliance with regulatory requirements.</li><li>Lead root cause analysis for product defects and non-conformities, facilitating cross-functional teams to implement corrective actions promptly.</li><li>Train and mentor staff on quality control procedures and best practices, fostering a culture of continuous improvement and accountability.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>6+ Years of experience is required in a manufacturing environment. preferably in composite materials, with quality engineering or management experience as well as quality control and analytical control function.</p></li><li><p>preferably in composite materials, with quality engineering or management experience as well as quality control and analytical control functions.</p></li><li><p>Good knowledge of plant operations.</p></li></ul>

<p>A cargo and logistics company in Al Ain is looking for a responsible and organized <strong>Store In-Charge</strong> to manage daily warehouse operations.</p><p><strong>Key Responsibilities:</strong></p><ul><li><p>Receive, check, and organize incoming goods.</p></li><li><p>Maintain accurate inventory records.</p></li><li><p>Monitor stock levels and conduct regular stock counts.</p></li><li><p>Prepare goods for dispatch and delivery.</p></li><li><p>Record all incoming and outgoing cargo.</p></li><li><p>Coordinate with the cargo and operations teams.</p></li><li><p>Ensure proper storage and handling of goods.</p></li><li><p>Maintain a clean, safe, and organized warehouse.</p></li><li><p>Prepare daily stock and warehouse reports.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ol><li><p>Previous experience in a warehouse, cargo, or logistics company.</p></li><li><p>Good knowledge of inventory and warehouse procedures.</p></li><li><p>Basic computer and data-entry skills.</p></li><li><p>Good communication and organizational skills.</p></li><li><p><strong>Arabic language is required.</strong></p></li><li><p>English communication is an advantage.</p></li><li><p>Ability to work under pressure and manage multiple tasks.</p><br><p>Work Location: Al Ain,</p><p> UAE Position: Store In-Charge </p><p> Employment Type: Full-Time</p></li></ol>

<ul><li><p>Provides domain knowledge input during the pre-purchase stage of all biomedical equipment.</p></li></ul><br><ul><li><p>Performs inspection, inventory procedures and machine marking for incoming new equipment, prior to use.&nbsp;</p></li></ul><br><ul><li><p>Provides technical assistance, training and instruction to staff in the maintenance and operation of equipment.</p></li></ul><br><ul><li><p>Carries out regular rounds and proper, systematic preventive maintenance of all biomedical equipments and ensures that the problems are rectified immediately.</p></li></ul><br><ul><li><p>Maintains a regularly updated inventory of all biomedical equipment in the hospital.</p></li></ul><br><ul><li><p>Analyzes equipment for failure, faults or malfunctions based on application of test instruments and reference to technical literature and schematics.&nbsp;</p></li></ul><br><ul><li><p>Interprets engineering and vendor information, schematic diagrams and graphic illustrations utilizing clinical, physiologic and electronic principles.&nbsp;</p></li></ul><br><ul><li><p>Provides engineering and technical advice to ensure compliance with electrical and other safety standards and prepare reports as required.&nbsp;</p></li></ul><br><ul><li><p>Coordinates and evaluates the work performed by service contractors to include maintenance, calibration, installation and verification of service documentation.</p></li></ul><br><ul><li><p>Prepares and enters data in logs, reports, databases, forms and equipment records concerning inspections, repairs and equipment condition and operation.&nbsp;</p></li></ul><br><ul><li><p>Conducts and assesses safety and risk assessment together with the FMS teams and develops measures to counter them.</p></li></ul><br><ul><li><p>Prepares requisitions for spare parts procurement from stores/manufacturer.</p></li></ul><br><ul><li><p>Liaisons with other departments and higher management.</p></li></ul><br><ul><li><p>Vendor management and development with particular reference to vendors who can repair PCB's major assemblies that companies ask to replace at high costs.</p></li></ul><br><ul><li><p>As a member of the FMS committee, actively contributes to develop manuals, policies and procedures relevant to the biomedical department.</p></li></ul><br><ul><li><p>Collects monitoring data for the medical equipment management program.</p></li></ul><br><ul><li><p>Develops and coordinates departmental quality initiatives.</p></li></ul><br><ul><li><p>Adheres to the safety norms of the hospital and follow both patient safety and staff safety rules.</p></li></ul><br><ul><li><p>Updates biomedical knowledge by attending seminars and workshops regarding new equipments.</p></li></ul><br><ul><li><p>Performs other related duties as and when assigned by the Medical Administrator.</p></li></ul><br><p><strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</strong></p><p><strong>&nbsp; &nbsp; &nbsp;OSH ROLES AND RESPONSIBILITIES:</strong></p><br><p><strong>GENERAL</strong></p><ul><li><p>Responsible to be familiarize, comply and implement the OSHAD-SF& NMCSH Al Ain Internal OSHMS policies and procedures/SOP’s relevant to their department.</p></li><li><p>Staff should notify/report all OSHMS hazards, incidents, accidents and near misses within the premises of NMCSH Al Ain to their supervisor or department OSH Facilitator as per the incident reporting protocol of NMCSH Al Ain.</p></li><li><p>Staff are responsible to assist with the preparation of departmental risk assessment activities and implement the control measure within the timeframe.</p></li><li><p>Staff are responsible to attend applicable department OSHMS training.</p></li><li><p>Staff are not allowed to tamper or misuse any NMCSH Al Ain equipment’s and its property.</p></li><li><p>Comply with all OSH instructions, safe working procedures and signages within the premises of NMCSH-Al Ain.</p></li><li><p>Be familiar with emergency and evacuation procedure.</p></li><li><p>Not willfully or recklessly endanger anyone's health and safety;</p></li><li><p>Make proper use of all machinery, tools, substances, etc., safety systems and of all Personal Protective Equipment provided for use at work.</p></li><li><p>Participate in required OSH inspection, audit and OSH monitoring programs.</p></li></ul><br><p><strong>SPECIFIC;&nbsp;</strong></p><p><strong>BIOMEDICAL ENGINEER ROLES AND RESPONSIBILITIES</strong></p><ul><li><p>Maintain the hand tools, portable machines and equipment in good working order at all times.&nbsp;</p><ul><li><p>Ensure to use and maintain the soldering equipment’s as per the manufacturer.</p></li><li><p>Comply with OSHAD SF Cop 49.0 Compressed Gases and Air.&nbsp;</p></li><li><p>Comply & carry out work as per the related SOP of OSHAD-SF/OSHMS NMCSH, programs and targets.</p></li></ul></li></ul><br><p><strong>BCP ROLES AND RESPONSIBILITIES:</strong></p><br><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Responsibilities of staff (including all contractors) are:</p><ul><li><p>Achieving an adequate level of general awareness regarding business continuity Being aware of the contents of their service areas disaster recovery plan and any specific role or responsibilities allocated.</p><ul><li><p>Participating actively in the business continuity programme when required</p><ul><li><p>Ensuring information governance standards continue to be applied to data and information during an incident</p></li></ul></li></ul></li></ul><p><strong>Additional duties/responsibilities (related to ADHICS) assigned to this position in clear, concise language:</strong></p><br><p>Health Information Literacy and Skills:</p><br><ul><li><p>Adhere to information systems policies and procedures as required by Health Care Organization Privacy, Confidentiality of Health Information:</p></li></ul><br><ul><li><p>Follow security and privacy policies and procedures to the use of networks, including intranet and Internet.</p><ul><li><p>Follow confidentiality and security measures to protect electronic health information.</p></li><li><p>Maintain data integrity and validity within an information system.</p></li><li><p>Report any possible breaches of confidentiality in accordance with organizational policies.</p></li></ul></li></ul><br><p>Health Information/Data Technical Security:</p><br><ul><li><p>Apply departmental and organizational data and information system security policies&nbsp;</p><br><p>Basic Computer Literacy Skills:</p><br><ul><li><p>Use basic word processing, spreadsheet and desktop presentation applications as applicable to your work.</p></li><li><p>Demonstrate proficiency in Windows operating environment.</p></li></ul></li></ul><p>&nbsp;Demonstrate use of email, addressing, forwarding, attachments, netiquette</p><p><strong>Desired Candidate Profile</strong></p><br><p>B.E. (Biomedical) or Masters of applied Science in Bio-Medical Instrumentation or Equivalent Degree / Fellowship.</p><br><ul><li><p>Two years experience in maintenance involving applications preferably in Medical Electronics.</p></li></ul><br><ul><li><p>Good knowledge of English to read and understand technical literature and schematics.</p></li></ul><br><ul><li><p>Well versed with computer skills like Word & Excel.</p></li></ul>

<p><strong>Job Title: WFM/RTM Lead - Workforce Management (UAE)</strong></p><p><strong>Location: </strong>Al Ain, UAE</p><p><strong>Salary: AED 8,000 per month</strong> <em>(No accommodation or transport allowance)</em></p><p><br><strong>Job Description:</strong><br></p><p><strong>About Our Organization:</strong> We are a leading BPO/Contact Center operations company in the UAE, delivering excellence in customer service across diverse industries.<br></p><p><strong>Role Overview:</strong> We are seeking an experienced <strong>WFM/RTM Lead</strong> to manage forecasting, scheduling, and real-time operations for our contact center. You will be responsible for optimizing staffing levels to ensure service excellence while maintaining operational efficiency.<br></p><p><strong>Key Responsibilities:</strong></p><ul><li><p>Develop volume forecasts (call, chat, email) using historical trends, seasonality, and business inputs across all accounts</p></li><li><p>Build and maintain optimized staffing schedules and rosters aligned with forecasted demand and shrinkage assumptions</p></li><li><p>Monitor real-time performance (service level, occupancy, adherence, AHT) and proactively intervene to address intraday deviations</p></li><li><p>Manage intraday resource allocation, including break scheduling, overtime, and reallocation across queues/accounts</p></li><li><p>Track and report schedule adherence and conformance, coordinating corrective actions with Team Leaders</p></li><li><p>Conduct capacity planning and headcount modeling to support business growth, new client onboarding, and RFP sizing</p></li><li><p>Coordinate with MIS for accurate, timely reporting of WFM KPIs and dashboards</p></li><li><p>Manage leave planning, shift bidding, and schedule change requests</p></li><li><p>Support SLA simulation and what-if scenario modeling for client requirements</p></li><li><p>Maintain WFM tools, data integrity, and documentation of methodologies<br></p></li></ul><p><strong>Qualifications & Experience:</strong><br></p><ul><li><p>Bachelor's degree in Business Administration, Statistics, Operations Management, or related field</p></li><li><p><strong>3-5 years of workforce management/real-time management experience</strong> in a contact center or BPO environment</p></li><li><p>Proven expertise in forecasting, scheduling, and capacity planning methodologies (Erlang C or equivalent)</p></li><li><p>Experience with WFM tools/platforms (Genesys WFM, NICE, Vocalcom, Avaya, or equivalent)</p></li><li><p>Advanced proficiency in Microsoft Excel; Power BI knowledge is a plus</p></li><li><p><strong>Strong analytical, problem-solving, and real-time decision-making skills</strong><br></p></li></ul><p><strong>Language Requirements:</strong><br></p><ul><li><p><strong>Native Arabic</strong> (written and verbal) - <strong>MANDATORY</strong></p></li><li><p><strong>Proficient English</strong> (written and verbal) - <strong>MANDATORY</strong><br></p></li></ul><p><strong>Core Competencies:</strong></p><ul><li><p>Forecasting & Capacity Planning</p></li><li><p>Scheduling & Intraday Management</p></li><li><p>Real-Time Performance Monitoring</p></li><li><p>Data-Driven Decision Making</p></li><li><p>Cross-Functional Coordination</p></li></ul><p><br><strong>Employment Details:</strong></p><ul><li><p><strong>Position Type:</strong> Full-Time</p></li><li><p><strong>Location:</strong> Al Ain, UAE</p></li><li><p><strong>Salary:</strong> AED 8,000 per month</p></li><li><p><strong>Note:</strong> No accommodation or transport allowance provided</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>This role is ideal for:</p><ul><li><p>WFM/RTM professionals with BPO/contact center experience in the UAE or GCC region</p></li><li><p>Individuals with strong forecasting and scheduling expertise</p></li><li><p>Candidates who are bilingual in Arabic and English</p></li><li><p>Those comfortable with AED 8,000 salary (fixed)</p></li><li><p>Professionals ready to work in a fast-paced contact center environment</p></li></ul>

<ol><li><p>Emergency Care and First Aid</p></li></ol><ul><li><p>Provide immediate first aid and emergency nursing care for occupational and non-occupational injuries and illnesses.</p></li><li><p>Perform triage and stabilize employees until transfer to an appropriate healthcare facility when required.</p></li><li><p>Activate emergency medical services and coordinate ambulance transfer when necessary.</p></li><li><p>Administer medications and treatments within the scope of nursing practice.</p></li><li><p>Participate in site emergency response activities and mass casualty management procedures.</p></li><li><p>Maintain readiness of emergency equipment, including AED, oxygen cylinder, suction unit, emergency medications, and first aid supplies.</p></li></ul><ol><li><p>Occupational Health Services</p></li></ol><ul><li><p>Deliver occupational health services in accordance with DOH regulations and OSHAD requirements.</p></li><li><p>Conduct pre-employment, periodic, and return-to-work health assessments</p></li><li><p>Assist with health surveillance programs for employees exposed to occupational hazards.</p></li><li><p>Support fitness-for-duty evaluations and work restriction programs.</p></li><li><p>Participate in heat stress prevention and worker wellness programs.</p></li></ul><ol><li><p>First Aid Clinic Management</p></li></ol><ul><li><p>Manage the daily operation of the on-site clinic and ensure compliance with DOH requirements.</p></li><li><p>Maintain clinic cleanliness, infection prevention, and environmental safety standards.</p></li><li><p>Ensure availability and proper storage of medications and medical consumables.</p></li><li><p>Conduct routine checks and preventive maintenance of medical equipment.</p></li><li><p>Maintain inventory and arrange timely replenishment of medical supplies and medications.</p></li></ul><ol><li><p>Documentation and Record Management</p></li></ol><ul><li><p>Maintain accurate, confidential, and secure employee medical records in accordance with DOH standards and applicable privacy regulations.</p></li><li><p>Document all consultations, treatments, incidents, and referrals.</p></li><li><p>Maintain records of occupational injuries, illnesses, lost-time injuries, and first aid cases.</p></li><li><p>Prepare monthly reports on clinic utilization and occupational health indicators.</p></li><li><p>Maintain records required for regulatory inspections and audits.</p></li></ul><ol><li><p>Incident Reporting and Investigation</p></li></ol><ul><li><p>Participate in reporting and investigation of occupational injuries and illnesses.</p></li><li><p>Assist HSE personnel in root cause analysis and implementation of corrective actions.</p></li><li><p>Maintain records of near misses, first aid cases, medical treatment injuries, restricted work cases, and lost-time injuries.</p></li><li><p>Provide medical input during incident investigations.</p></li></ul><ol><li><p>Infection Prevention and Control</p></li></ol><ul><li><p>Implement infection prevention and control measures within the clinic.</p></li><li><p>Ensure proper handling and disposal of biomedical waste in accordance with DOH requirements.</p></li><li><p>Maintain sterilization and disinfection procedures.</p></li><li><p>Monitor compliance with hand hygiene and standard precautions.</p></li></ul><ol><li><p>Compliance with DOH and OSHAD Requirements</p></li></ol><ul><li><p>Practice within the scope defined by the Department of Health – Abu Dhabi.</p></li><li><p>Maintain a valid DOH Registered Nurse license.</p></li><li><p>Ensure compliance with OSHAD-SF requirements and company HSE procedures.</p></li><li><p>Participate in risk assessments and occupational health hazard identification.</p></li><li><p>Support emergency preparedness and business continuity plans.</p></li><li><p>Participate in internal and external audits.</p></li><li><p>Maintain confidentiality and ethical standards in accordance with DOH regulations.</p></li><li><p>Ensure compliance with applicable UAE Federal Laws and DOH standards.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Essential:&nbsp;</strong><em>the post holder must</em></p><ul><li><p>Holds a Bachelor of Science in Nursing from an accredited institution in their home country.</p></li><li><p>Minimum of 2 years of clinical experience, including recent assignment within an hospital.</p></li><li><p>Have an appropriate license to work as a&nbsp;registered nurse in the relevant regulatory health authority with all the&nbsp;qualifications and experience these mandates.</p></li><li><p>Minimum of 02 years work experience in Emergency Department.</p></li><li><p>Manage their own professional re-licensure.</p></li><li><p>Hold a valid American Heart Association Basic Life Support Provider card.</p></li><li><p>Be willing to work across departments when necessary. &nbsp;</p></li><li><p>Be able to communicate clearly and effectively in English (spoken and written)</p><br></li></ul><p><strong>DESIRABLE: The post holder <em>should have</em>:</strong></p><ul><li><p>Evidenced ability to work as part of&nbsp;an inter-professional team.</p></li><li><p>Organizational and administrative skills with which to use the electronic medical record platform for clinical documentation.</p></li><li><p>Be able to communicate effectively in Arabic</p></li></ul></li></ul>