وظائف التسويق عبر وسائل التواصل الاجتماعى - العين الإمارات

<p><strong>Job Title: WFM/RTM Lead - Workforce Management (UAE)</strong></p><p><strong>Location: </strong>Al Ain, UAE</p><p><strong>Salary: AED 8,000 per month</strong> <em>(No accommodation or transport allowance)</em></p><p><br><strong>Job Description:</strong><br></p><p><strong>About Our Organization:</strong> We are a leading BPO/Contact Center operations company in the UAE, delivering excellence in customer service across diverse industries.<br></p><p><strong>Role Overview:</strong> We are seeking an experienced <strong>WFM/RTM Lead</strong> to manage forecasting, scheduling, and real-time operations for our contact center. You will be responsible for optimizing staffing levels to ensure service excellence while maintaining operational efficiency.<br></p><p><strong>Key Responsibilities:</strong></p><ul><li><p>Develop volume forecasts (call, chat, email) using historical trends, seasonality, and business inputs across all accounts</p></li><li><p>Build and maintain optimized staffing schedules and rosters aligned with forecasted demand and shrinkage assumptions</p></li><li><p>Monitor real-time performance (service level, occupancy, adherence, AHT) and proactively intervene to address intraday deviations</p></li><li><p>Manage intraday resource allocation, including break scheduling, overtime, and reallocation across queues/accounts</p></li><li><p>Track and report schedule adherence and conformance, coordinating corrective actions with Team Leaders</p></li><li><p>Conduct capacity planning and headcount modeling to support business growth, new client onboarding, and RFP sizing</p></li><li><p>Coordinate with MIS for accurate, timely reporting of WFM KPIs and dashboards</p></li><li><p>Manage leave planning, shift bidding, and schedule change requests</p></li><li><p>Support SLA simulation and what-if scenario modeling for client requirements</p></li><li><p>Maintain WFM tools, data integrity, and documentation of methodologies<br></p></li></ul><p><strong>Qualifications & Experience:</strong><br></p><ul><li><p>Bachelor's degree in Business Administration, Statistics, Operations Management, or related field</p></li><li><p><strong>3-5 years of workforce management/real-time management experience</strong> in a contact center or BPO environment</p></li><li><p>Proven expertise in forecasting, scheduling, and capacity planning methodologies (Erlang C or equivalent)</p></li><li><p>Experience with WFM tools/platforms (Genesys WFM, NICE, Vocalcom, Avaya, or equivalent)</p></li><li><p>Advanced proficiency in Microsoft Excel; Power BI knowledge is a plus</p></li><li><p><strong>Strong analytical, problem-solving, and real-time decision-making skills</strong><br></p></li></ul><p><strong>Language Requirements:</strong><br></p><ul><li><p><strong>Native Arabic</strong> (written and verbal) - <strong>MANDATORY</strong></p></li><li><p><strong>Proficient English</strong> (written and verbal) - <strong>MANDATORY</strong><br></p></li></ul><p><strong>Core Competencies:</strong></p><ul><li><p>Forecasting & Capacity Planning</p></li><li><p>Scheduling & Intraday Management</p></li><li><p>Real-Time Performance Monitoring</p></li><li><p>Data-Driven Decision Making</p></li><li><p>Cross-Functional Coordination</p></li></ul><p><br><strong>Employment Details:</strong></p><ul><li><p><strong>Position Type:</strong> Full-Time</p></li><li><p><strong>Location:</strong> Al Ain, UAE</p></li><li><p><strong>Salary:</strong> AED 8,000 per month</p></li><li><p><strong>Note:</strong> No accommodation or transport allowance provided</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>This role is ideal for:</p><ul><li><p>WFM/RTM professionals with BPO/contact center experience in the UAE or GCC region</p></li><li><p>Individuals with strong forecasting and scheduling expertise</p></li><li><p>Candidates who are bilingual in Arabic and English</p></li><li><p>Those comfortable with AED 8,000 salary (fixed)</p></li><li><p>Professionals ready to work in a fast-paced contact center environment</p></li></ul>

<ol><li><p>Visit supermarkets, groceries, restaurants, cafeterias, and other FMCG customers.</p></li><li><p>Promote and sell company food and FMCG products.</p></li><li><p>Develop new customers and maintain strong relationships with existing customers.</p></li><li><p>Take customer orders and ensure accurate order processing.</p></li><li><p>Achieve daily, weekly, and monthly sales targets.</p></li><li><p>Follow up on outstanding payments and coordinate with the accounts team when required.</p></li><li><p>Monitor competitor prices, promotions, and market activities.</p></li><li><p>Ensure proper product presentation and availability at customer locations.</p></li><li><p>Prepare daily sales/visit reports.</p></li><li><p>Coordinate with the delivery and warehouse teams to ensure timely order fulfillment.</p></li><li><p>Only applications received in email will be contacted</p></li></ol><p><strong>Desired Candidate Profile</strong></p><p>Must Have Own Visa</p><p>Must have Valid Driving License</p><p>Hardworking and honest</p>

<p>We are a leading large format retail department store based in<strong> Al Ain.</strong> We are operating under an "everything under one roof" concept. Our extensive inventory spans multiple categories, including fashion, footwear, household goods, toys, electronics, cosmetics, foods and seasonal items.</p><p>.</p><p>We are seeking a highly creative and versatile Visual Merchandiser. The ideal candidate will have extensive experience managing diverse product categories, ensuring the entire store layout maximizes sales and enhances the customer shopping experience.</p><p><strong>Roles & Responsibilities</strong></p><ul><li><p><strong>Design layouts:</strong> Create attractive floor plans for all departments.</p></li><li><p><strong>Rotate displays:</strong> Update seasonal and promotional areas frequently.</p></li><li><p><strong>Manage diverse stock:</strong> Arrange garments, shoes, homeware, and toys.</p></li><li><p><strong>Style mannequins:</strong> Dress window displays to attract foot traffic.</p></li><li><p><strong>Optimize signage:</strong> Place clear price tags and promotional banners.</p></li><li><p><strong>Analyze sales:</strong> Adjust product placement based on buying trends.</p></li><li><p><strong>Maintain standards:</strong> Ensure shelves stay clean, organized, and stocked.</p></li><li><p><strong>Train staff:</strong> Guide store associates on daily presentation rules.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ol><li><p><strong>Retail experience:</strong> Minimum 3–5 years in large format department stores.</p></li><li><p><strong>Multi category expertise:</strong> Proven skill beyond just garments and shoes.</p></li><li><p><strong>Gulf experience:</strong> Familiarity with UAE retail trends is highly preferred.</p></li><li><p><strong>Creative flair:</strong> Strong eye for color, lighting and space composition.</p></li><li><p><strong>Communication skills:</strong> Fluent in English to collaborate with store teams. Arabic will be an advantage</p></li><li><p><strong>Problem solver:</strong> Capacity to handle high volume, fast moving inventory.</p></li></ol>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>About the Role</strong></p><p>The Exile is seeking an experienced and highly motivated Operations Manager to lead the daily operations of our premium Coffee, Food and Entertainment destination in Al Ain, UAE.</p><p>This is not a traditional café management role. The successful candidate will oversee a unique hospitality concept combining specialty coffee, quality food, immersive entertainment and exceptional customer service.</p><p><strong>Roles &amp; Responsibilities</strong></p><ul><li><p>Lead and manage all daily business operations.</p></li><li><p>Maintain exceptional service standards across Coffee, Food and Entertainment.</p></li><li><p>Ensure compliance with company SOPs, health and safety requirements, cleanliness standards and operational procedures.</p></li><li><p>Monitor opening and closing procedures.</p></li><li><p>Recruit, train, coach and develop employees.</p></li><li><p>Prepare staff schedules and manage workforce requirements efficiently.</p></li><li><p>Build a positive, accountable and high-performance workplace culture.</p></li><li><p>Conduct performance reviews and regular coaching sessions.</p></li><li><p>Resolve customer concerns professionally and improve guest satisfaction.</p></li><li><p>Monitor customer feedback and online reviews.</p></li><li><p>Achieve monthly sales and profitability targets.</p></li><li><p>Monitor food, beverage, labour and operational costs.</p></li><li><p>Maintain inventory accuracy and oversee purchasing activities.</p></li><li><p>Reduce waste and identify opportunities to improve operational efficiency.</p></li><li><p>Prepare weekly and monthly reports covering sales, costs, inventory, customer feedback, team performance and KPIs.</p></li></ul><p><strong>What We Offer</strong></p><ul><li><p>Competitive salary based on experience.</p></li><li><p>Performance-based incentives.</p></li><li><p>Career advancement and professional development opportunities.</p></li><li><p>The opportunity to lead one of Al Ain’s most distinctive hospitality concepts.</p></li><li><p>A dynamic and ambitious working environment.</p></li></ul><p><strong>How to Apply</strong></p><p>Candidates must complete the application through The Exile’s official recruitment portal:</p><p><u>https://theexile-ops.replit.app/apply/e3ee255b9a884df38be2d27e4574fac0</u></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p></p><ul><li><p>Bachelor’s degree in Hospitality Management, Business Administration or a related field.</p></li><li><p>Minimum of five years of management experience in cafés, restaurants, hotels or hospitality businesses.</p></li><li><p>Proven experience leading a team of at least 15 employees.</p></li><li><p>Strong understanding of hospitality operations and customer experience.</p></li><li><p>Experience in P&amp;L management, budgeting, cost control and inventory management.</p></li><li><p>Ability to monitor KPIs and make data-driven decisions.</p></li><li><p>Strong leadership, communication, organisation and problem-solving skills.</p></li><li><p>Experience with POS systems; Foodics experience is an advantage.</p></li><li><p>Fluent English is required; Arabic is an advantage.</p></li><li><p>Must be able to work on-site in Al Ain.</p></li><li><p>Experience in specialty coffee, premium dining, entertainment venues, multi-branch operations or opening new locations is preferred.</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a customer-focused and detail-oriented Service Advisor to join our Aftersales team across the UAE. In this role, you will be the key point of contact between customers and the workshop, ensuring every customer receives professional, transparent, and efficient service experience. You will play an important role in driving customer satisfaction, service revenue, and smooth workshop operations by accurately understanding customer needs, coordinating repairs, and ensuring timely vehicle delivery.</p><p>What you will do</p><ul><li><p>Welcome customers promptly and understand their vehicle service requirements clearly.</p></li><li><p>Record customer concerns accurately and prepare detailed job cards for the workshop team.</p></li><li><p>Provide repair and maintenance estimates, explain job details, and communicate timelines clearly.</p></li><li><p>Coordinate with technicians and workshop teams to monitor job progress and ensure timely completion.</p></li><li><p>Keep customers informed about the status of their vehicle, any additional repairs required, and possible delays.</p></li><li><p>Obtain approvals for extra repairs and ensure all documentation is completed accurately.</p></li><li><p>Deliver vehicles to customers, explain the work completed and invoice details, and guide them through the handover process.</p></li><li><p>Support achievement of service and other sales revenue targets through value-added services.</p></li><li><p>Handle customer concerns professionally and work towards maintaining high customer satisfaction scores.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Strong customer service, communication and relationship management skills.</p></li><li><p>3 to 5 years of overall experience in an automobile dealership environment. At least 3 years of experience as a Service Advisor within a Service Department.</p></li><li><p>Good knowledge of automotive service processes and dealership operations.</p></li><li><p>Attention to detail when preparing estimates, repair orders, and service documentation. Working knowledge of MS Office and ERP / dealer management systems.</p></li></ul><p></p></section>

<p><strong>Fleet Supervisor – Al Ain - BILINGUAL</strong></p><p><strong>Salary: 3,500 to 4,500AED based on experience</strong></p><p><strong>Accommodation: Provided or plus allowance</strong></p><p><strong>Ticket Allowance: Yearly for self only</strong></p><p><strong>Health and Life Insurance: For self only</strong></p><p><br></p><p><strong>Role Purpose</strong></p><p>The purpose of this role is to manage and coordinate administrative functions related to the organization's vehicle fleet from creating vehicles profile in the system throughout the vehicle lifecycle and maintain the insurance and registration record supporting the Fleet Supervisors in optimizing fleet operations.</p><p><br></p><p><strong>Operations & Drivers Management</strong></p><p>Manage a team of 12 Drivers; provide training, create team schedule and direct team errands to meet the daily and ad hoc requirements of the company, owners and his family and guests.</p><p>Act as the point of contact for Dubai Vehicle Fleet Operation.</p><p><br></p><p><strong>Vehicle Record Management</strong></p><p>· Create all vehicles portfolio in ERP/FOCUS ensuring all compulsory fields are completed (model, colour, make, kilometres, value, etc.) and photos are uploaded.</p><p>· Maintain and update any change in the vehicle status such as transfer, sale, scrap, etc.</p><p>· Upload car registration and insurance renewals (collecting data from respective Fleet Supervisors).</p><p>· Work closely with the ERP Specialist to enhance the reporting standard as per management requirement.</p><p><br></p><p><strong>Registration & Compliance</strong></p><p>· Ensure Dubai Registered vehicles registrations and insurance are renewed on time.</p><p>· Validate monthly reconciliation of vehicles insurance invoices.</p><p>· Register newly purchased vehicles and complete all necessary procedures for compliance with UAE regulations.</p><p>· Ensure safety and compliance with company policies and authority requirements.</p><p><br></p><p><strong>Documentation & Reporting</strong></p><p>· Maintain both physical and digital records of all vehicles, including registration, insurance, fines, and maintenance details.</p><p>· Submit weekly and monthly reports to the Line Manager and Finance Department as required.</p><p><br></p><p><strong>Fines & Compliance Monitoring</strong></p><p>· Monitors cars/drivers traffic fines, generate fine detailed reports on fines, including violator name, amount, vehicle number, and date of the incident and update HR accordingly before the payroll cut-off date.</p><p>· Coordinate with family representatives to settle their fines and update the Finance Department on family fine settlements.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Education & Background</strong></p><p>Bachelor’s degree in business or equivalent.</p><p>2+ years of experience in Fleet Operations, Administration, Logistics, Operations or a related field.</p><br/><p><strong>Skills</strong></p><p>• Strong organizational and multitasking skills</p><p>• Excellent communication and interpersonal skills</p><p>• Excellent team management skills</p><p>• Proficient in Microsoft Office (Excel, Word, Outlook)</p><p>• Good problem-solving skills</p><p>• Good report writing skills.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Efficiently process customer transactions using the POS system, accurately handling cash, credit cards, and other payment methods to ensure a seamless checkout experience.</li><li>Engage customers warmly in Arabic, providing a friendly and welcoming atmosphere that encourages repeat business and positive word-of-mouth referrals.</li><li>Maintain a clean and organized checkout area, ensuring all necessary supplies like bags and receipt paper are readily available to prevent delays.</li><li>Assist customers with product inquiries at the counter, offering basic information or directing them to the appropriate sales associate for more complex needs.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or equivalent qualification is preferred to ensure foundational literacy and numeracy skills.</li><li>Previous experience as a cashier or in a customer-facing role, ideally within the retail sector, is highly valued.</li><li>Proficiency in Arabic is essential for effective communication with a significant portion of our customer base.</li><li>Basic computer skills, including familiarity with point-of-sale (POS) systems, are necessary for efficient transaction processing.</li></ul><p></p></section>