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<p>A reputable company is looking for a Call Center / Customer Service Executive to handle customer inquiries, provide accurate information, and ensure a positive customer experience. Candidates with good communication skills and a customer-focused approach are encouraged to apply.</p> <p>Responsibilities<br /> Handle incoming customer calls, messages, and inquiries professionally.<br /> Provide clear information about products, services, and procedures.<br /> Respond to customer concerns and resolve issues efficiently.<br /> Maintain accurate records of customer interactions.<br /> Follow up with customers when required.<br /> Coordinate with relevant departments to address customer requests.<br /> Meet assigned service and performance standards.<br /> Maintain a polite, helpful, and professional attitude at all times.<br /> Requirements<br /> High school diploma or equivalent.<br /> Good spoken and written English.<br /> Strong communication and interpersonal skills.<br /> Basic computer and MS Office knowledge.<br /> Ability to handle customers calmly and professionally.<br /> Previous call center or customer service experience is an advantage.<br /> Freshers may also apply.<br /> Benefits<br /> Competitive salary<br /> Company-provided employment benefits<br /> Training and development opportunities<br /> Supportive working environment<br /> Career growth opportunities</p> <p>How to Apply:<br /> Interested applicants may submit their updated CV through the application channel provided in the job advertisement.hr.krisamp@gmail.com</p>

<p>A well-established company in the UAE is looking for a professional, customer-focused, and enthusiastic Customer Service Executive to join its team.</p> <p>Key Responsibilities</p> <p>• Handle customer inquiries through phone, email, and in-person communication<br /> • Provide accurate information about products, services, and company policies<br /> • Resolve customer complaints and concerns professionally and efficiently<br /> • Maintain a high standard of customer satisfaction and service quality<br /> • Process customer requests, orders, and service-related documentation<br /> • Coordinate with internal departments to resolve customer issues<br /> • Maintain accurate customer records and update databases<br /> • Follow up with customers to ensure issues are resolved satisfactorily</p> <p>Requirements</p> <p>• Diploma or Bachelor’s degree in Business Administration, Customer Service, or a related field<br /> • Excellent verbal and written communication skills<br /> • Good command of English; additional languages are an advantage<br /> • Strong interpersonal and problem-solving abilities<br /> • Basic knowledge of MS Office and computer applications<br /> • Positive attitude and professional customer-handling skills<br /> • Freshers are also encouraged to apply</p> <p>Benefits</p> <p>• Competitive salary package<br /> • Employment visa support<br /> • Medical insurance<br /> • Annual leave as per UAE labour law<br /> • Professional training and development<br /> • Career growth opportunities<br /> • Supportive and professional work environment</p> <p>Employment Type: Full-Time<br /> Location: UAE</p> <p>Apply Now: +971 52 223 5315</p>

<p>A reputable company is seeking a dedicated Customer Service Executive to handle customer inquiries, provide professional support, and ensure excellent customer satisfaction. Candidates with strong communication skills are preferred. Freshers may apply.</p> <p>Responsibilities</p> <p>Respond to customer inquiries through calls and messages<br /> Provide accurate information about company services<br /> Handle customer complaints and provide solutions<br /> Maintain customer records and update information<br /> Coordinate with internal departments when required<br /> Ensure a positive customer experience</p> <p>Benefits</p> <p>Visa provided as per UAE Labor Law<br /> Medical insurance<br /> Career growth opportunities</p> <p>Location: Dubai, UAE<br /> Job Type: Full-Time</p> <p>Apply Now</p> <p>Email:info.aljamal.hotels.services@gmail.com<br /> Only shortlisted candidates will be contacted.</p>

<p>Customer Service Agent</p> <p>A reputable company is seeking a dedicated Customer Service Agent to assist passengers and provide professional support throughout airport operations. Freshers are welcome to apply.</p> <p>Responsibilities</p> <p>Assist passengers with check-in and boarding procedures<br /> Provide flight information and customer support<br /> Handle passenger inquiries and requests professionally<br /> Coordinate with airport teams for smooth operations<br /> Verify travel documents and required information<br /> Maintain high standards of customer service</p> <p>Benefits</p> <p>Visa provided as per UAE Labor Law<br /> Medical insurance<br /> Career growth opportunities</p> <p>Location: Dubai, UAE<br /> Job Type: Full-Time</p> <p>Apply Now</p> <p>Email: hr.lithiya@gmail.com</p>

<p>Customer Service Agent</p> <p>A reputable company is seeking a dedicated Customer Service Agent to assist passengers and provide professional support throughout airport operations. Freshers are welcome to apply.</p> <p>Responsibilities</p> <p>Assist passengers with check-in and boarding procedures<br /> Provide flight information and customer support<br /> Handle passenger inquiries and requests professionally<br /> Coordinate with airport teams for smooth operations<br /> Verify travel documents and required information<br /> Maintain high standards of customer service</p> <p>Benefits</p> <p>Visa provided as per UAE Labor Law<br /> Medical insurance<br /> Career growth opportunities</p> <p>Location: Dubai, UAE<br /> Job Type: Full-Time</p> <p>Apply Now</p> <p>Email: hr.lithiya@gmail.com</p>

<ul><li>Onboarding new customer (Pre/Post implementation)</li><li>Conduct regular review with customers</li><li>Handle customer’s enquiries</li><li>Conduct health check</li><li>Retain customers</li><li>Conduct after training feedbacks</li><li>Process cancellation</li><li>Negotiate contract renewal</li><li>Upsell package</li><li>Manage OTRS Ticket</li><li>In/Outbound Call Control room during office hours</li><li>Perform other duties as assigned by General Manager</li><li>Maintain a positive, empathetic, and professional attitude toward customers always</li><li>Explain the different applications on our platform to customers and enhance Cartrack’s position as the technology partner of choice</li><li>Train customers on how to derive the most value from our Software-as-a-Service platform</li><li>Ensure customer satisfaction and provide professional customer support</li><li>Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop</li><li>Respond promptly to customer inquiries and communicate with customers through various channels</li><li>Provide feedback on the efficiency of the customer service process</li><li>Identify opportunities to sell additional services and/or Cartrack software applications to clients</li><li>Compile daily efficiency and productivity reports</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Experience in customer service</p></li><li><p>Proficient in English and Urdu</p></li><li><p>Tech-savvy and computer literate</p></li><li><p>Excellent communication and interpersonal skills</p></li><li><p>Hands-on and a positive attitude</p></li><li><p>Team player with a high level of energy and able to work independently</p></li></ul>

<ul><li>Serve as the primary point of contact for high-net-worth clients, proactively addressing their banking and investment needs with personalized service.</li><li>Facilitate seamless execution of client transactions, including deposits, withdrawals, wire transfers, and foreign exchange, ensuring accuracy and efficiency.</li><li>Onboard new clients by meticulously gathering documentation, verifying identities, and setting up accounts according to strict regulatory guidelines.</li><li>Proactively identify opportunities to deepen client relationships by understanding their financial goals and introducing relevant banking products and services.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>A Bachelor's degree in Finance, Economics, Business Administration, or a related field is foundational.</li><li>Possession of relevant certifications such as Certified Financial Planner (CFP) or Chartered Wealth Manager (CWM) is highly advantageous.</li><li>A minimum of 3-5 years of experience in a client-facing role within the banking or financial services industry, preferably in private banking or wealth management.</li><li>Demonstrated understanding of financial markets, investment products, and banking regulations.</li></ul>

<p>We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.</p> <p>Customer Service Representative Responsibilities:<br /> Maintaining a positive, empathetic, and professional attitude toward customers at all times.<br /> Responding promptly to customer inquiries.<br /> Communicating with customers through various channels.<br /> Acknowledging and resolving customer complaints.<br /> Knowing our products inside and out so that you can answer questions.<br /> Processing orders, forms, applications, and requests.<br /> Keeping records of customer interactions, transactions, comments, and complaints.</p> <p>Share your CV on this Email:hr.tanyaas@gmail.com</p>

<p>We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.</p> <p>Customer Service Representative Responsibilities:<br /> Maintaining a positive, empathetic, and professional attitude toward customers at all times.<br /> Responding promptly to customer inquiries.<br /> Communicating with customers through various channels.<br /> Acknowledging and resolving customer complaints.<br /> Knowing our products inside and out so that you can answer questions.<br /> Processing orders, forms, applications, and requests.<br /> Keeping records of customer interactions, transactions, comments, and complaints.</p> <p>Share your CV on this Email:hr.tanyaas@gmail.com</p>

<ul><li><p>Calling on the data given for customer acquisition</p></li><li><p>Attend marketing enquiries for customer acquisition</p></li><li><p>Followup on prospective leads to customer acquisition </p></li><li><p>Keep customer record and followup</p></li><li><p>Providing prompt customer support on phone, whatsapp, and other applications</p></li><li><p>Proactively reaching out to customers for support, new business and references </p></li><li><p>Keep data record, prepare reports and follow the team leader </p></li><li><p>There could be day shift or night shift depending on the requirements </p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Telecaller</p><p><br></p><p><strong>Education & Experience:</strong></p><ul><li><p>1 year of minimum work experience as a Customer Support Executive or tele caller</p></li><li><p>Hands-on experience with MS Excel</p></li><li><p>Excellent oral and written communication skills</p></li><li><p>Proactive and client service orientation</p></li></ul><br><p><strong>Skills:</strong></p><ul><li><p>Experience in BPO is also considered </p></li><li><p>Hindi & English must additional indian languages preferred </p><br><p><strong>Comensation & Benefits :</strong> </p></li><li><p>Salary AED 1700 to 2200 per month </p></li><li><p>Company accommodation, food and visa (Company provides excellent work and growth environment. </p></li><li><p>Company provides Accommodation and Food. </p></li><li><p>Visa shall be provided by the company and those who are not in UAE shall be provided with Visa. </p></li><li><p>Excellent Growth Opportunities in terms of higher promotion as well as Salary </p></li></ul><br>

<p>Customer Support Representative</p> <p>A reputable company is seeking a professional Customer Support Representative to handle customer inquiries, provide assistance, and maintain high service standards. Freshers are welcome to apply.</p> <p>Responsibilities</p> <p>Handle customer calls and inquiries<br /> Provide accurate information and support to customers<br /> Record customer interactions and update details<br /> Follow up on customer requests<br /> Maintain professional communication standards</p> <p>Benefits</p> <p>Visa provided as per UAE Labor Law<br /> Medical insurance<br /> Career growth opportunities</p> <p>Location: Dubai, UAE<br /> Job Type: Full-Time</p> <p>Apply Now</p> <p>Email: hr.ninnaj@gmail.com</p> <p>Only shortlisted candidates will be contacted.</p>

<p>Customer Support Representative</p> <p>A reputable company is seeking a professional Customer Support Representative to handle customer inquiries, provide assistance, and maintain high service standards. Freshers are welcome to apply.</p> <p>Responsibilities</p> <p>Handle customer calls and inquiries<br /> Provide accurate information and support to customers<br /> Record customer interactions and update details<br /> Follow up on customer requests<br /> Maintain professional communication standards</p> <p>Benefits</p> <p>Visa provided as per UAE Labor Law<br /> Medical insurance<br /> Career growth opportunities</p> <p>Location: Dubai, UAE<br /> Job Type: Full-Time</p> <p>Apply Now</p> <p>Email: hr.ninnaj@gmail.com</p> <p>Only shortlisted candidates will be contacted.</p>

<ul><li><p><strong>Employee Onboarding & Offboarding:</strong> Design and facilitate seamless onboarding experiences for new hires across all ventures, from hardware setup and policy orientation to first-week check-ins.</p></li><li><p><strong>HR Administration & Compliance:</strong> Maintain accurate employee records, track leave balances, and ensure full compliance with UAE Labor Law, DIFC regulations, and visa processing workflows.</p></li><li><p><strong>Payroll & Benefits Support:</strong> Assist in processing monthly payroll data, managing health insurance enrollments, and resolving employee benefits inquiries.</p></li><li><p><strong>Culture & Engagement:</strong> Organize internal team events, town halls, and wellness initiatives to build a cohesive community across our holding group and startup teams.</p></li><li><p><strong>HRIS & Process Automation:</strong> Maintain our Human Resources Information System (HRIS) and digitize manual workflows to keep HR operations scalable.</p></li></ul><br><p><strong>⚠️ IMPORTANT APPLICATION INSTRUCTIONS — PLEASE READ BEFORE APPLYING</strong><br>We do not review applications submitted via standard resume uploads alone. To be considered for this role, you must complete a brief, 5-minute video response to our 4 core interview questions. <br><br>Apply through the link below: <em><u>https://asyncrecruit.com/apply/kZqe61qkT47groR8</u></em></p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Business, Marketing, or a related field, showcasing a solid foundation for understanding customer dynamics.</p></li><li><p>Minimum of 2 years of experience in customer service or customer experience roles, highlighting a proven track record in enhancing customer satisfaction.</p></li><li><p>Certification in Customer Experience Management or related fields, demonstrating a commitment to industry best practices.</p></li><li><p>Experience in a fast-paced industry, such as tech or retail, indicating adaptability to diverse customer needs and environments.</p></li></ul>

<p><strong>Job Summary</strong></p><p>The Client Experience Executive plays a critical role in executing the end-to-end business setup process. This includes managing documentation, submitting applications, and coordinating with government authorities and free zones to ensure smooth and timely processing of trade licenses, company formations, and related services.</p><br><br><p><strong>Key Responsibilities</strong></p><ul><li><p><strong>License Processing & Company Formation</strong></p><ul><li><p>Prepare and process trade license applications, amendments, renewals, and cancellations.</p></li><li><p>Coordinate with relevant government authorities (e.g., DED, Free Zones, DMCC, MOHRE, Immigration, etc.) for application submissions.</p></li><li><p>Ensure accuracy and completeness of all submitted documents and forms.</p></li></ul></li><li><p><strong>Document Management</strong></p><ul><li><p>Collect, verify, and maintain client documents required for license processing.</p></li><li><p>Track application progress and maintain updated records on CRM and internal systems.</p></li><li><p>Handle notarization, translation, attestation, and legal documentation as required.</p></li></ul></li><li><p><strong>Internal Coordination</strong></p><ul><li><p>Work closely with client service executives to ensure client requests are fulfilled accurately and on time.</p></li><li><p>Liaise with PROs and government liaisons to track approvals and resolve any processing issues.</p></li><li><p>Provide timely updates to the internal team on the status of all client applications.</p></li></ul></li><li><p><strong>Compliance & Accuracy</strong></p><ul><li><p>Stay up to date with the latest regulations and compliance requirements across various jurisdictions.</p></li><li><p>Ensure all applications meet legal and regulatory standards before submission.</p></li><li><p>Flag any inconsistencies or risks in client documents or application processes.</p></li></ul></li><li><p><strong>Client Support (Backend)</strong></p><ul><li><p>Support the client service team with backend operations and documentation-related queries.</p></li><li><p>Maintain professionalism and confidentiality in handling client and company information.</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Proven experience in processing or documentation roles within the UAE business setup or related industry.</p></li><li><p>Strong understanding of free zone and mainland business setup processes and regulatory frameworks.</p></li><li><p>Familiarity with government portals (DED, Immigration, MOHRE, etc.) and application systems.</p></li><li><p>Excellent attention to detail and ability to handle multiple applications simultaneously.</p></li><li><p>Proficiency in Microsoft Office and CRM tools (Zoho preferred).</p></li><li><p>Strong organizational and time management skills.</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Manager, Customer Success</b></p><br><p>SailPoint is the leading, AI-driven security platform providing the autonomous governance that best solves the needs for the modern enterprise. By harnessing the power of AI and machine learning, SailPoint automates and streamlines the complexity of delivering the right access to the right identities and technology resources at the right time. Delivered at the scale our enterprise customer's demand.</p><br><p>We are proud of our team and the culture we have built which has led to our employees voting us “best places to work” – 15 years in a row.</p><br><p><b>The Role</b></p><br><p>The SailPoint Customer Success team champions helping our customers get maximum value out of their Identity Security investments. We ensure our customers achieve rapid time-to-value, helping our business secure long-term loyalty and maximize lifetime value</p><br><p>As the Manager, Customer Success, you will lead, scale, and inspire a regional team of Customer Success Managers (CSMs). You are directly accountable for regional customer retention, satisfaction, and the operational excellence of your team. This role is a critical link between SailPoint’s cross-functional departments, ensuring our team is equipped to drive program progression, secure verified customer outcomes, and optimize health metrics. This is a high-impact leadership role focused entirely on value delivery and KPI attainment, and is not a quota-carrying sales position.</p><br><p><b>To excel, the position requires a person:</b></p><br><ul><li><b>Who is</b> an empathetic, inspiring leader and coach who is committed to helping Customer Success Managers grow, succeed, and maintain high morale and camaraderie</li><li><b>Who can</b> think critically and strategically, shifting conversations from reactive issue resolution to proactive problem-solving and business outcome delivery through technology</li><li><b>Who will</b> build lasting, trust-based relationships both externally with key customer advocates and internally with cross-functional SailPoint teams</li><li><b>Who demonstrates</b> outstanding communication skills and executive presence, with the ability to foster strong credibility with both highly technical audiences and business executives</li><li><b>Who is</b> exceptionally organized and capable of prioritizing and managing a number of complex regional tasks and strategic portfolios concurrently</li></ul><p><b>Responsibilities:</b></p><br><ul><li>Drive regional Gross Retention Rate (GRR) and Net Retention Rate (NRR) by ensuring your team systematically delivers and verifies business outcomes for our customers</li><li>Coach, mentor, and upskill regional CSMs to achieve 100% target attainment across key performance metrics, managing regional capacity, onboarding, and talent retention</li><li>Serve as the regional escalation point, partnering with CSMs to architect action plans for at-risk accounts, ensuring swift path-to-resolution on critical field issues</li><li>Own regional reporting and forecasting accuracy for account health, program progression, customer sentiment, and risk indicators to drive executive visibility</li><li>Cultivate strategic relationships with executive stakeholders within key accounts to accelerate their Identity Security maturity journey and secure renewal predictability</li><li>Act as a strategic conduit, translating customer objectives into actionable insights for various internal stakeholders</li></ul><p><b>The Path to Success (Milestones):</b></p><br><p><b>1-Month Milestones (The "Learning" Phase):</b></p><br><ul><li>Complete corporate onboarding and role-based GTM training to develop a solid understanding of SailPoint's identity governance solutions and business philosophy.</li><li>Conduct detailed analysis of the current status within your reporting structure, specifically evaluating People, Process, Cadence, and Structure.</li><li>Arrange introductory meetings and begin building relationships with key members of your leadership, EMEA counterparts, and supporting teams outside of your immediate structure.</li><li>Shadow customer calls and team review sessions with your CSMs to familiarize yourself with account statuses and the regional customer base.</li></ul><p><b>2-Month Milestones (The "Connecting" Phase):</b></p><br><ul><li>Solidify your 1:1 cadence and communication flows with your reporting CSM team.</li><li>Establish regular syncs with key stakeholders in Sales and Professional Services to align on strategic accounts.</li><li>Begin managing regional customer escalations and supporting team members in driving issues to resolution independently.</li><li>Partner with Talent Acquisition to identify candidates for any open roles and implement sourcing and pipeline strategies.</li></ul><p><b>3-Month Milestones (The "Contribution" Phase):</b></p><br><ul><li>Develop a comprehensive regional business plan, broken down by milestones and key actions required to attain customer health, retention, and campaign goals.</li><li>Present this strategic business plan to gain the support of your leadership and the EMEA Leadership Team.</li><li>Ensure that your team is fully aligned on the "outcome-based delivery" framework, tracking clear business outcomes in client reviews.</li><li>Take full ownership of team performance metrics, reporting weekly customer health and status updates to senior management.</li></ul><p><b>6-Month Milestones (The "Performance" Phase):</b></p><br><ul><li>Show measurable improvements in regional customer health, account retention rates, and reference-ability.</li><li>Successfully adjust and refine regional team processes, cadences, and structures to optimize operational efficiency and cross-team collaboration.</li><li>Deliver consistently against regional retention and campaign targets.</li><li>Ensure deep cross-functional collaboration is in place with the Sales and Partner teams to support compliance and governance campaigns.</li></ul><p><b>Education &amp; Qualifications:</b></p><br><p><b>Preferred:</b></p><br><ul><li>Bachelor’s degree or global equivalent experience. (We highly value candidates who have worked their way up and proven their capability through dedication and results—the "hard yards").</li></ul><p><b>Must Haves:</b></p><br><ul><li>5 to 10 years of customer-facing experience (such as Customer Success, Account Management, or Consulting) in a SaaS or enterprise software environment.</li><li>Demonstrable experience in people leadership, mentoring, or coaching high-performing client-facing teams.</li><li>Strong customer interaction skills, including professional writing, phone skills, and outstanding executive presence.</li><li>Proven ability to communicate technical details to a non-technical audience while fostering credibility with technical teams.</li><li>Excellent problem-solving, mediation, and relationship-building skills.</li></ul><p><b>Nice to Haves:</b></p><br><ul><li>Experience or domain knowledge in Cyber Security, Identity Security, or Identity Governance and Administration (IGA).</li></ul><p><b>Travel &amp; Logistics:</b></p><br><ul><li><b>Travel:</b> Expected business travel of approximately 10% to 25% yearly (customer visits and training/meetings at Austin, TX headquarters).</li><li><b>Logistics:</b> London Metro Area preferred. This role operates under a highly flexible/hybrid model—candidates are welcome to work from home, or enjoy the London office space as they prefer.</li></ul><p>SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We evaluate applicants using job-related, objective, and non-discriminatory criteria. Our job titles, job descriptions, and recruitment processes are intended to be gender-neutral and to support equal pay for equal work or work of equal value.</p><br><p>As a part of the total compensation package, this role may be eligible for participation in one of our performance-based cash compensation programs - the SailPoint Corporate Bonus Plan or a role-specific commission plan, along with potential eligibility for equity participation. SailPoint maintains salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. The base salary for this role will be in this range from (min-max, LOCAL CURRENCY): £62,600 - £105,492.00.</p><br><p>Additional offerings include a variety of benefits, including health, retirement, EAP, leave support, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on location, date of hire, schedule type, and the applicability of collective bargaining agreements or local statutory requirements. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.</p><br><p><span>SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We evaluate applicants using job-related, objective, and non-discriminatory criteria. Our job titles, job descriptions, and recruitment processes are intended to be gender-neutral and to support equal pay for equal work or work of equal value.</span></p><br><p><span>As a part of the total compensation package, this role may be eligible for participation in one of our performance-based cash compensation programs - the SailPoint Corporate Bonus Plan or a role-specific commission plan, along with potential eligibility for equity participation. SailPoint maintains salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. The base salary for this role will be in this range from (min-max, LOCAL CURRENCY): </span></p><br><br>£62,600 - £105,492.00<br><p><span>Additional offerings include a variety of benefits, including health, retirement, EAP, leave support, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on location, date of hire, schedule type, and the applicability of collective bargaining agreements or local statutory requirements. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.</span></p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Are you passionate about customer service and looking to grow your career with a leading translation company in Dubai? Join our dynamic team and build your future with us!<br><br>What We Offer: ✅ Professional and supportive work environment ✅ Career growth opportunities ✅ Hands-on training and development ✅ Competitive salary package</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>✔ Female candidates</p><p>✔ Excellent communication skills in English</p><p>✔ Own visa preferred</p><p>✔ 0–2 years of UAE experience</p><p>✔ Strong customer service and interpersonal skills</p><p>✔ Basic computer knowledge and ability to multitask</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>**� We're Hiring: Customer Service Associate | ShipForLess**</p><p>We're looking for a reliable and customer-focused **Customer Service Associate** to join our growing team.</p><p>**Responsibilities:**</p><ul><li><p>Handle customer inquiries via phone, WhatsApp, email, and social media.</p></li><li><p>Provide shipping quotations and track shipments.</p></li><li><p>Resolve customer issues and deliver excellent customer service.</p></li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>**Requirements:**</p><ul><li><p>Excellent English communication skills.</p></li><li><p>**Arabic speakers preferred.**</p></li><li><p>Organized, reliable, and computer literate.</p></li><li><p>Experience in customer service or logistics is a plus.</p></li></ul><p>**Salary:** **AED 3,000/month**</p><p>**Location:**</p><ul><li><p>Dubai, UAE, or **Remote**.</p></li><li><p>UAE-based applicants **must have a valid UAE residence visa with work authorization**.</p></li><li><p>**Visa sponsorship is not available** for this position. </p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Act as the first point of contact for Arabic-speaking customers, providing exceptional support via phone, email, and chat.</li><li>Educate customers on product features, services, and policies, ensuring a clear understanding and promoting customer satisfaction.</li><li>Troubleshoot and resolve customer inquiries and issues related to products, services, or accounts with accuracy and empathy.</li><li>Document all customer interactions, issues, and resolutions meticulously in the CRM system for tracking and analysis.</li><li>Escalate complex or unresolved issues to appropriate departments or supervisors, ensuring timely follow-up and resolution.</li><li>Gather customer feedback and insights, relaying them to management to contribute to service and product improvements.</li><li>Maintain a high level of product and service knowledge to effectively address customer needs and concerns.</li><li>Proactively identify opportunities to enhance the customer experience and build strong customer relationships.</li><li>Adhere to company service standards, scripts, and procedures while maintaining a personalized approach.</li><li>Contribute to team goals by achieving individual performance metrics and participating in training sessions.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Fluent in spoken and written Arabic, with a strong command of English for internal communication.</li><li>High school diploma or equivalent; associate's or bachelor's degree preferred.</li><li>Minimum of 2 years of experience in a customer-facing role, preferably in a call center or service industry.</li><li>Proven ability to communicate effectively and empathetically with diverse customer bases.</li><li>Proficiency in using CRM software and other customer service tools.</li><li>Excellent problem-solving skills and the ability to think critically under pressure.</li><li>Demonstrated patience, resilience, and a positive attitude when handling challenging situations.</li><li>Strong organizational skills with the ability to manage multiple tasks simultaneously.</li><li>Adaptability to learn new products, services, and technologies quickly.</li><li>A genuine passion for helping others and exceeding customer expectations.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Gulf Processing Industries LLC (GPI) is seeking a professional Customer Service Executive to join our dynamic team in Dubai. The CS will be reporting to the Customer Service Manager and play a critical role in driving excellent Customer Service. To manage complete order processing to dispatch process and service GPI customers at a level of quality above expectations and to ensure that GPI services and relations with external and internal customers are at the highest level of quality and efficiency.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Ensure Sales order process for customers and also from specific market to market.</p></li><li><p>Ensuring that customer orders are processed efficiently and responding to customer enquiries and requests, promptly</p></li><li><p>Managing systematic approach to capture, evaluate and report issues / opportunities brought forward by customers, eg. Periodic surveys measuring KPIs, OTIF</p></li><li><p>Ensure sufficient quality information is provided to the customers through periodic reports.</p></li><li><p>100% compliance with Supply Chain Ensurement.</p></li><li><p>Ensure 100% compliance with legal legislations and documentation requirement</p></li><li><p>Monthly/Weekly Order to Shipment sheet</p><br></li></ul><p>KPI:</p><ul><li><p>CFR, OTIF, Stock Ensurement, DSO, Invoice accuracy, Delivery turn over time.</p></li></ul><p>Qualifications:</p><p>Experience: Minimum 4-6 years of experience in similar field.</p><p>Education: Bachelor’s degree from any discipline.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Serve as the primary point of contact for customers.</li><li>Manage end to end Order Management through various channels - internal and external communication via email, phone, or ERP.</li><li>Address customer complaints or concerns promptly, finding solutions or escalating when necessary.</li><li>Ensure customer satisfaction and resolve issues in a timely manner.</li><li>Coordinate with CROSS functional teams to ensure product availability and timely Shipment/delivery.</li><li>Ensure that all orders are invoiced accurately and promptly as per SLA.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Excellent communication and interpersonal skills.</li><li>Strong understanding of international trade regulations, export documentation, and logistics (experience with regions like Africa / Europe).</li><li>Teamwork, Accountability and reliability.</li><li>Ability to multitask and work under pressure.</li><li>Strong attention to detail and problem-solving skills.</li><li>Ability to work effectively under pressure and manage multiple priorities.</li><li>Proficiency in ERP systems and Microsoft Office.</li><li>Arabic or French language proficiency.</li></ul><p></p></section>