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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b><span><span>Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition.&nbsp;</span></span><span><span>You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.</span></span></b></p><br><p><br><b>Summary:</b></p><br><p>The Customer Support Specialist - Commercial is responsible for managing assigned customer service orders and contracts and ensuring seamless execution of commercial operations across the full order lifecycle, from enquiry to delivery and invoicing. The role supports commercial activities across the Local Unit based in Dubai, covering multiple countries in the Middle East and a diverse customer base within a high‑volume, fast‑paced environment.</p><br><p>As the primary commercial interface for allocated accounts, the role drives timely communication, issue resolution, and high service quality. Working closely with cross-functional teams, the position ensures accurate order processing, strict adherence to trade compliance protocols, and consistent achievement of performance targets. The role also contributes to continuous improvement initiatives to enhance operational efficiency and customer satisfaction. This position reports to the Head of Operations and is permanent.</p><br><br><p><b>Your responsibilities:</b></p><br><ul><li><p>Execute and support daily commercial operations in the Middle East, including sales and purchase order processing in SAP and internal systems, ensuring accuracy and data quality.</p><br></li><li><p>Serve as the primary commercial interface for assigned customers and contracts, ensuring timely, professional communication and effective resolution of customer queries across the order lifecycle.</p><br></li><li><p>Coordinate closely with Sales, Operations, Logistics, Finance, and other internal stakeholders to ensure smooth order execution, proactive follow-up, and high customer satisfaction (UAE, the Middle East, the Head Office in Switzerland, etc.).</p><br></li><li><p>Support inter-station coordination and project-based commercial activities.</p><br></li><li><p>Manage and support commercial activities for Iraq-based customers and shipyard requirements in the Middle East, ensuring effective coordination, timely follow-up, and compliant order execution.</p><br></li><li><p>Contribute to continuous improvement by identifying process gaps and supporting optimization initiatives.</p><br></li><li><p>Monitor and deliver against assigned KPIs and performance targets.</p><br></li><li><p>Ensure strict adherence to trade compliance regulations while upholding the highest standards of safety, integrity, and ethical conduct.</p><br></li></ul><p><br><b>Your background:</b></p><br><ul><li><p>Minimum 5 years of experience in commercial support or sales support roles with direct customer interaction in a technical/industrial environment.</p><br></li><li><p>Strong techno-commercial acumen with a customer-centric approach and a drive for continuous improvement.</p><br></li><li><p>Good understanding of commercial end-to-end processes, with experience in order handling, customer support, or service sales operations.</p><br></li><li><p>Prior exposure to marine, energy, or related industrial service sectors is an advantage.</p><br></li><li><p>Experience working in an international environment with cross-functional collaboration is an advantage.</p><br></li><li><p>Excellent organizational skills with the ability to manage multiple priorities, meet deadlines, and adapt to changing requirements.</p><br></li><li><p>Fluency in English, with strong written and verbal communication skills, is required.</p><br></li><li><p>Arabic language fluency would be an added advantage.</p><br></li><li><p>Working knowledge of ERP/CRM systems (e.g., SAP) for order processing and customer support.</p><br></li><li><p>Degree or diploma in Engineering (Mechanical / Mechatronics preferred) or Business Administration.</p><br></li></ul><p><b><span><span>Your benefits:</span></span></b></p><br><ul><li><p><span><span>Attractive compensation &amp; benefits</span></span></p><br></li><li><p><span><span>Employee Assistance Program</span></span></p><br></li><li><p><span><span>Global Parental Leave Program</span></span></p><br></li></ul><br><p><b>We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website <span><span><span><span><span>accelleron.com</span></span></span></span></span>.</b></p><br><p>Accelleron Data Privacy Statement:<span><span><span><span><span><span>accelleron.com/privacy-notice/candidate</span></span></span></span></span></span></p><br><p><span><b>Job Family Group:</b></span></p><br>Marketing, Sales, Product Management </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Role Overview</b></p><p>You are the voice of Wow Fashions to our Arabic-speaking customers across the GCC. You combine warm, culturally fluent customer care with genuine product and garment expertise — advising women on our modest fashion pieces the way a knowledgeable friend would, resolving issues before they escalate, and protecting the premium experience our brand promises. This is a remote role with occasional in-office presence.</p><p><br></p><p><b>Key Responsibilities</b></p><p><b>Customer Care &amp; Resolution</b></p><p>•&nbsp;&nbsp;Respond to customer inquiries across WhatsApp, phone, email, and social channels in fluent Arabic and English.</p><p>•&nbsp;&nbsp;Handle order questions, sizing guidance, delivery tracking, returns, and exchanges end-to-end.</p><p>•&nbsp;&nbsp;Resolve complaints with composure and escalate only what genuinely requires it.</p><p><b>Product &amp; Style Advisory</b></p><p>•&nbsp;&nbsp;Advise customers on garment selection, fit, fabric, styling, and occasion suitability.</p><p>•&nbsp;&nbsp;Speak with authority about our sub-brands, collections, and the cultural context of the pieces we sell.</p><p>•&nbsp;&nbsp;Guide customers toward confident purchase decisions, reducing hesitation and returns.</p><p><b>Experience &amp; Brand Protection</b></p><p>•&nbsp;&nbsp;Maintain the tone and standard appropriate to each sub-brand (premium vs. accessible).</p><p>•&nbsp;&nbsp;Follow brand rules precisely — including which offers, discounts, or messaging apply to which line.</p><p>•&nbsp;&nbsp;Capture recurring customer questions and pain points and report them to the team.</p><p><b>Operational Support</b></p><p>•&nbsp;&nbsp;Log interactions accurately in our CRM (Zoho).</p><p>•&nbsp;&nbsp;Coordinate with logistics and the internal team on order and delivery issues.</p><p>Support post-purchase follow-up and light retention outreach when needed.</p><p><br></p><p><b>Work Arrangement &amp; Compensation</b></p><p>•&nbsp;&nbsp;<b>Type: </b>Remote / work-from-home, with occasional required visits to the Dubai Office / Sharjah Facility.</p><p>•&nbsp;&nbsp;<b>Hours: </b>Part-time / Full-time.</p><p>•&nbsp;&nbsp;<b>Compensation: </b>AED 1,500 – 3,000 per month, based on experience and demonstrated garment/cultural expertise.</p><p>•&nbsp;&nbsp;<b>Visa: </b>Not sponsored — candidate must independently hold valid UAE residency.</p><p><b>Reports to: </b>Operations Lead.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Qualifications (Must-Have)</b></p><p>•&nbsp;&nbsp;<b>Native or fluent Arabic </b>(Khaleeji dialect strongly preferred) and professional English.</p><p>•&nbsp;&nbsp;<b>Deep familiarity with GCC modest women's fashion </b>— abayas, occasion wear, and traditional/contemporary garments — as a wearer and/or through direct experience.</p><p>•&nbsp;&nbsp;Strong written and verbal communication; warm, patient, and professional manner.</p><p>•&nbsp;&nbsp;Comfortable working independently from home with reliable internet and a quiet environment.</p><p>•&nbsp;&nbsp;Available during GCC business hours and able to visit the Dubai Office / Sharjah Facility when requested.</p><p><b>Must already hold valid UAE residency </b>(spouse/parent visa, own residency, or freelance permit). This role does not include visa sponsorship.</p><p><br></p><p><b>Preferred (Nice-to-Have)</b></p><p>•&nbsp;&nbsp;Prior customer service, retail, or personal-styling experience.</p><p>•&nbsp;&nbsp;Familiarity with e-commerce tools, WhatsApp Business, or CRM systems.</p><p>Based in or near Sharjah/Dubai for ease of occasional office visits.</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>About the Team Our Global Agency &amp; Accounts (GA&amp;A) + Amazon team works with leading multinational partners to deliver innovative technology solutions and serve as a strategic and consultative partner. The team plays a critical role in establishing and leading partnerships to develop TikTok solutions that build businesses and brands across our integrated suite of products. About the Role The Client Solutions Manager (CSM) will work closely with the sales team to provide support and expertise in meeting client objectives and providing best in class customer service to internal and external clients. This team member will work across multiple lines of business within the Amazon portfolio and collaborate closely with cross-functional teams in the org, including Sales Ops, Product, Measurement, and Creative Solutions. The CSM will be responsible for negotiating, managing, and optimizing complex opportunities spanning the full marketing funnel. They will use data and analytics to build consultative solutions for our clients. They will establish and strengthen key client relationships with a focus on driving revenue, advertiser education &amp; advertiser satisfaction. Success in this position requires a passion for delivering best in class client service, ability to navigate cross-functional programs and projects, and skill in on-the-ground execution. Responsibilities - Partner with Brand Partnerships Managers and the Team Lead to manage and grow relationships with our advertisers - Spearhead the development and implementation of plans, measurement solutions, and reporting across both performance campaigns and custom programs/sponsorships - Manage inventory booking and presale pipeline, reporting, and opportunity accuracy in CRM platform - Recommend optimization strategies and monitor implementation and execution to exceed KPIs and advance learning agendas - Identify and present insights on product usage and aggregated data to accelerate client business and drive incremental revenue growth through upsell conversations - Build trusted relationships as an external product consultant educating partners on new TikTok features, product solutions, and best practices to scale industry knowledge and drive education - Demonstrate a proactive approach to troubleshooting and problem solving through proper escalation channels Minimum Qualifications - Minimum 4+ years of experience in account management/media services roles in digital marketing or ad tech. - Excellent communication and collaboration skills across multiple businesses, cross-functional teams, and geographies. - Strong project management skills with experience prioritizing and managing tasks within a fast-paced environment. Comfortable running status meetings, managing action items, and keeping everyone updated on status of all associated projects/programs. Able to manage the expectations of internal and external stakeholders. - Track record of supporting revenue goals. - Ability to analyze data and identify insights using datasets from our Ads Manager platform and Brand Lift Studies. - Experience diagnosing and solving technical problems with product and engineering teams. Preferred Qualifications - Experience in an auction environment is a plus. - Passion for data and technology - leverage data to drive strategy and measure success; comfort with technology to understand what drives product adoption and influence the product roadmap. - Comfortable working in a startup culture - demonstrates flexibility and is quick to adapt to changes.</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Functions</b></p><br><p>The primary function of this role is to serve as the first point of contact for customers, ensuring accurate and timely entry of all orders into Newton. The role involves providing and processing information in line with customer requirements, while safeguarding the interests of the organization. Additionally, it supports the coordination of all Customs Declarations related to cargoes handled at the terminal. Given the 24/7 nature of terminal operations, this position may require working night shifts, flexible hours, and weekends.</p><br><p><b>Logistics:</b></p><br><ul><li>Coordinate with customers and their nominated service providers to:<ul><li>Receive, review and evaluate product handling information</li><li>ensure safe and timely execution of the orders</li><li>provide operational updates to clients on the status of the orders</li><li>provide accurate reporting related to product inventories</li><li>Verify accuracy of month end stock and pass necessary adjustments to ensure correct book stocks are maintained</li><li>reconcile their stocks and investigate variances, if any</li><li>respond to their inquiries and manage their complaints</li></ul></li></ul><ul><li>Coordinate with internal teams like OPD, MTN &amp; HSSE to:<ul><li>plan and execute terminal field activities in a safe manner</li><li>ensure that all product handling is executed safely &amp; in time</li><li>collate information related to client queries and complaints</li></ul></li></ul><ul><li>Using the Newton order-processing system:<ul><li>Prepare and issue the work-orders from the system</li><li>Verify, update and book of orders upon their execution</li><li>Distribute post-operation order advise to clients</li><li>Deliver client inventory and operations reports</li><li>Extract and prepare relevant KPI reports</li><li>Maintain daily stock reconciliation records of all tanks.</li></ul></li></ul><ul><li>Ensure proper identification, filing and archival of the department’s records</li><li>During CSS leave of absence, perform his respective functions</li><li>Assist CSD in the department’s other activities as called upon for.</li></ul><p><b>Customer Service</b></p><br><ul><li>Proactively gather feedback from customers through various touchpoints&nbsp; to identify service gaps and opportunities for improvement. Log, track, and maintain feedback register ensuring all issues are recorded accurately, categorized, and escalated where necessary in line with internal SOPs.</li><li>Collaborate with relevant departments to ensure a consistent and positive customer journey across all service interactions, with a focus on timely resolution and satisfaction.</li><li>Analyze periodic customer satisfaction surveys to assess service performance and identify areas for improvement.</li></ul><p><b>Customs Declaration</b></p><br><ul><li>Arrange for the ‘Delivery Orders’ from vessel agents related to the imports</li><li>Prepare the necessary paper-work for the customs declarations</li><li>Submit all quantities as per BL figures / discharge figures for Import &amp; Export on Dubai Trade</li></ul><p><b>Development of Department’s Internal &amp; External Policies &amp; Procedures:</b></p><br><ul><li>Ensures in-depth knowledge of the products or services offered by the company.</li><li>Follow’s department’s policies and procedures for internal and external use.</li><li>Continuous Process improvement</li><li>Manage a range of administrative duties, including scheduling, documentation, and internal communication, to support overall team effectiveness, in compliance with organizational procedures and timelines</li><li>Ensure Terminal IMS is updated regularly with the changes in department SOPs.</li><li>Prepare necessary administrative paperwork for departmental expense processing and route it for appropriate approvals</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>About Us</b> <br><b>Key Responsibilities</b> <br></span><p><span>Lead the Bank’s Affluent client growth strategy by utilizing the Affluent client value proposition to acquire New to Bank (NTB)&nbsp;Affluent clients.</span></p><br><br> <br> <p><span><strong><span>Strategy</span></strong></span><br><span>• &nbsp; &nbsp;Engage NTB Affluent clients via leads sourced from Alliances, Targeted lists or Executive Banking Team on full Affluent offering</span><br><span>• &nbsp; &nbsp;Also handle client-led requests via marketing campaigns and online pull</span><br><span>• &nbsp; &nbsp;Activate NTB clients, set up and educate clients on remote channel usage i.e., Online, Contact Centre, ATM, and hand-over clients </span><span>to assigned Priority Banking Teams</span></p><br><br> <p><br><span><strong><span>Business</span></strong></span></p><br><br> <p><span><strong><span>Acquisition &amp; Sales Management</span></strong></span><br><span>• &nbsp; &nbsp;Utilize available resources including the Affluent proposition, product benefits matching client needs, the Bank’s brand, global</span><br><span>&nbsp; &nbsp; &nbsp;network, ad hoc campaigns and specialist support to onboard affluent clients to the Bank</span><br><span>• &nbsp; &nbsp;Ensure early deepening of clients across multiple products to create client stickiness and to become the primary bank for the </span><span>client’s transactional, savings and investment needs</span><br><span>• &nbsp; &nbsp;Execute on-boarding activities across the Bank’s local and international network to acquire Affluent clients</span><br><span>• &nbsp; &nbsp;Ensure that onboarded clients match the profile as set out for Affluent clients to ensure sustainable growth of the Affluent </span><span>portfolio</span><br><span>• &nbsp; &nbsp;Ensure new clients have a seamless initial onboarding experience,</span><br><span>• &nbsp; &nbsp;Maintain the quality of the portfolio in terms of client qualification.</span></p><br><br><b>Skills and Experience</b> <br><p><span>• &nbsp; &nbsp;Manage Conduct</span><br><span>• &nbsp; &nbsp;Manage Risk</span><br><span>• &nbsp; &nbsp;Manage People</span><br><span>• &nbsp; &nbsp;Spot Opportunities</span><br><span>• &nbsp; &nbsp;Solve Problems</span><br><span>• &nbsp; &nbsp;Take the Lead</span><br><span>• &nbsp; &nbsp;Build Resilience</span></p><br><br><b>Qualifications</b> <br><p><span>• &nbsp; &nbsp;Previous Direct Sales experiences in UAE market.</span><br><span>• &nbsp; &nbsp;Minimum Graduate Degree Holder.</span><br><span>• &nbsp; &nbsp;Previous experience of Deposits / Liability in UAE market.</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><b>Do the right thing</b>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims; Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps; Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team; Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers; Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs.<br> chat), and clarity without over-promising.<br> What we look for This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field; 2+ years of customer service, banking, retail, or financial services experience; Current or recent experience in customer service &amp; support, or banking &amp; financial roles, or adjacent roles; Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation; QA analyst, call-center trainer, or conversation designer background is a strong positive signal; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span>Only applicants that apply via</span><u>this link</u><span>(not the APPLY NOW button) will be considered for further review and selection.</span><br><br></span><br><span>Requirements<span><span><span><span><span><b><span>Only applicants that apply via</span><u>this link</u><span>(not the APPLY NOW button) will be considered for further review and selection.</span>​</b></span></span></span></span><br></span><br></span><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Customer Success Manager (CSM / Account Manager, SaaS, Renewals &amp; Growth) – Remote | U.<br>S. Hours Position Type: Full-Time, Remote Working Hours: U.<br>S. client business hours About the Role We’re hiring a Customer Success Manager (CSM) / Account Manager to own client relationships, drive product adoption, and protect + grow revenue .<br> This is not a support-only role .<br> You will: Manage a portfolio of accounts Drive onboarding and adoption Identify risks early and prevent churn Own renewals and expansion opportunities If you think in terms of retention, expansion, and client value — this role is built for you.<br> What You’ll Own 1.<br> Onboarding &amp; Product Adoption Lead onboarding and define success criteria Configure accounts and deliver training Ensure smooth implementation Track early adoption and close gaps 2.<br> Account &amp; Relationship Management Manage 20–40 client accounts Act as the primary point of contact Build strong relationships with stakeholders Conduct regular check-ins and strategic calls 3.<br> Proactive Client Engagement Monitor usage via: Gainsight ChurnZero Totango Identify at-risk accounts early Execute re-engagement playbooks Deliver Quarterly Business Reviews (QBRs) aligned with ROI 4.<br> Support Coordination &amp; Escalation Triage client issues and escalate internally Work with product/technical teams for resolution Ensure issues are fully resolved and clients are satisfied 5.<br> Revenue Growth &amp; Retention Identify upsell and cross-sell opportunities Collaborate with sales teams on expansion Own renewal pipeline and timelines Prepare contracts and ensure smooth renewals 6.<br> Reporting &amp; Feedback Loop Track and report: Client health Usage metrics Renewal status Capture client feedback and share with product teams Improve overall customer experience What Makes You a Strong Fit You think in revenue (retention + expansion), not just support You’re a strong communicator with executive presence You balance: Client advocacy Business outcomes You’re proactive — not reactive You can manage multiple accounts without dropping the ball Must-Have Requirements 2–3+ years in: Customer Success Account Management Client-facing roles Experience with: Salesforce or HubSpot CS platforms (e.<br>g., Gainsight, ChurnZero, Totango) Strong presentation skills (QBRs, demos, client reviews) Proven ability to: Manage accounts Drive renewals Nice to Have 3–5 years CSM/AM experience with revenue targets SaaS, B2B tech, or professional services background Familiarity with: NPS / CSAT Customer health scoring Experience creating: Playbooks Client decks Case studies What a Typical Day Looks Like Review dashboards for: At-risk accounts Growth opportunities Conduct client calls (onboarding, check-ins, QBRs) Coordinate internally with: Support Product Sales Track renewals and expansion opportunities Update CRM and health scores Prepare insights and recommendations In short: You ensure customers see value, stay, and grow.<br> Key Metrics (KPIs) Net Revenue Retention (NRR) ≥ 100% Renewal rate ≥ 90–95% Expansion / upsell revenue Client health score improvement NPS / CSAT performance Why This Role Stands Out Direct ownership of revenue retention + growth High-impact role across product, sales, and customer experience Strong exposure to client strategy and decision-making Opportunity to build long-term client relationships Remote flexibility with structured expectations Interview Process Initial Phone Screen Video Interview Practical Task (QBR / account strategy scenario) Client Interview Offer &amp; Background Verification Apply Now If you’re someone who: Builds strong client relationships Thinks in retention and expansion Drives outcomes, not just activity This role is a strong fit.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p>Must have Skills: Engagement shaping and pitching</p><br><p>A high intensity account growth leader who will deliver double-digit YOY growth at one or more key accounts. Will position Nagarro with CXOs as the strategic partner for AI transformation. Will systematically expand the breadth and depth of the engagement.</p><br><p>Outcomes: Grow assigned portfolio by 15%+ YOY Achieve revenue targets, in conjunction with the accounts Custodian of Client Success, through structured account planning, shaping CXO agenda, working with procurement, and collaborating within Nagarro to identify and sell expanded offerings. Establish and maintain a "seat at the top table for AI" in the managed account(s) in partnership with AI for Change advisors and capability leads. Procure public testimonials and references from the client(s) about the quality of Nagarro's work.</p><br><p>Competencies: Has at least 10 years of key account leadership or similar focused experience with a 20+ million account for a well-known professional services firm with a strong account expansion track record. Can credibly engage client CIOs, CTOs, CDOs, and business heads and build warm relationships. AI fluency in an industry context - Can hold a value-led conversation about AI transformation in at least one vertical. Deal shaping and commercial acumen - Can construct and defend a business case. Comfortable in procurement and legal negotiations. Collaborative operator - Works constructively with engineering and capability teams and earns their trust and support. Low ego, high accountability.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br></span><p>• &nbsp; &nbsp;The client service executive will be responsible for handling client queries/complaints and ask for any information via the digital channel eg Social media handles like face book, twitter, LinkedIn etc and the Chat Bot options. This will also include calling the client and engaging the client for any information required and provide resolution /clear queries.<br>• &nbsp; &nbsp;The team will also be responsible for working with the marketing and social media team to understand opportunities and supporting the business to launch , track and social media/digital campaigns and posts .<br>• &nbsp; &nbsp;The role will also be focused on analysing client feedback on the digital/other channels and supporting the manager to make the required changes to the process /product to fix the issue</p><br><br><b>Key Responsibilities</b> <br> <ul> <li>To handle customer social media posts, calls &amp; issues while providing consistent customer delight relating to queries / requests / financial needs / problem resolution keeping focus on SCB policies.&nbsp;</li> <li>Moderate, review and respond to comments concerning support issues made on our social channels in a timely, friendly, and professional manner and provide end-to-end resolution (as applicable), to create positive connections with our customer community</li> <li>Engage social media commentary directly in carefully phrased social media responses seen by a broad audience.</li> <li>Moderate all user-generated content on social media in line with the moderation policy for each community</li> <li>Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable) and follow up frequently with customers throughout the life of their complaint resolution.</li> <li>Sign up customers for value added services and digital education (as applicable)</li> <li>Tag the social media posts &amp; calls accurately as per internal guidelines &amp; policies</li> <li>Initiate and strive towards achieving set targets and service standards&nbsp;</li> <li>Probe &amp; identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable)</li> <li>Participation in operational or technical platform trainings, as needed</li> <li>Additional duties as assigned</li> <li>Give accurate information to customers on his/her queries &amp; concerns</li> <li>Have high awareness levels on KYC and anti-money laundering policy</li> <li>Multi-skilled to handle both social media posts and outbound calls (as applicable)&nbsp;</li> <li>Ensure KPI’s (Key Performance Indicator) &amp; KRI’s (Key Risk Indicator, eg – proper authentication, no rejects, maintained turnaround time, etc as define by the group) &nbsp;are achieved and work towards the improvement</li> </ul> <br> <br> <ul> <li>Ability to write, think and work quickly without losing focus.</li> <li>Maintain the highest level of professionalism while managing sensitive issues.&nbsp;</li> <li>Demonstrate personal ownership and accountability.</li> <li>Show empathy while providing thoughtful and prompt resolutions.</li> <li>Initiate and strive towards achieving set targets and service standards</li> <li>Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / process gaps and highlight to the management</li> <li>Ensure all sales pitches are made without mis-selling and achieve targets in term of leads / self closure (if applicable)</li> <li>Adhere to customer data confidentiality policy</li> <li>Adhere to all applicable rules / regulations and group policies</li> <li>Support the identification, development and implementation of continuous improvement ideas.</li> <li>Provides timely feedback to management concerning operational changes/ideas, and recommends solutions to customer service failures.</li> <li>Report on activity and findings, concisely summarizing important community trends and insights that are relevant to social care, team, SCB products and the overall bran</li> <li>Display exemplary conduct and live by the Group’s Values and Code of Conduct.&nbsp;</li> <li>Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</li> <li>Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters</li> </ul> <br> <br><b>Skills and Experience</b> <br><ul> <li>Good communication skills</li> <li>Social media management - Understanding of Social Media platforms and jargon</li> <li>Knowledge of Microsoft Suite – Excel, Word, PPT&nbsp;</li> <li>Strong interpersonal skills m which encourages and promotes enthusiasm and team spirit</li> </ul><br><b>Qualifications</b> <br><p>• &nbsp; &nbsp;Minimum qualification should be diploma holder /graduate</p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><b>Do the right thing</b>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Client Solutions team mission is to establish and build scalable, healthy, long-term client relationships by solving direct clients' and agencies' challenges through scalable, best in class campaign services. Client Solution Managers have a holistic understanding about TikTok's ad products and are humble, dynamic and open for change. You are joining a team of consultants and marketing and self service platform experts, who proactively drive the client’s growth strategy, including upsells, renewals and campaign reactivations. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge. Responsibilities: - Manage and grow post-sale client relationships with advertisers of all sizes - Coordinate with ad ops, product and R&amp;D teams etc. internally to ensure a smooth and successful campaign execution - Work with internal teams to guide inventory allocation - Monitor and analyze ad campaigns, and proactively take initiative to improve results - Investigate and work directly with product &amp; engineering teams to help them troubleshoot client issues during a campaign - Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings - Share marketplace feedback and guide our advertising strategy - Support and work with sales team on pre-sale research and pitch - Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team Minimum Qualifications: - High oral and written fluency in Arabic and English, is required, as the role involves direct client communication across the Finnish market served by the business - At least 3 years of experience in account management/client services roles in digital marketing; agency experience is a big plus - Experience managing performance advertisers with a deep understanding of their challenges - Ability to analyze data and identify insights to assess campaign performance Preferred Qualifications: - Proactive attitude with excellent project management, organizational, and analytical skills - Ability to travel domestically and internationally as needed</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> JOB TITLE<p><span>Officer, Customer Service</span></p><br><p><strong>LOCATION &amp; WORK ARRANGEMENT</strong></p><br><p>• Dubai&nbsp;• Onsite</p><br><p><strong>JOB SUMMARY / INTRODUCTION&nbsp;</strong>•&nbsp;</p><br><p><span><strong>Generic Accountability</strong></span></p><br><p><span>Delivers exceptional customer service by providing accurate, timely, and compliant sales and service support to customers.</span></p><br><p><span>Responsible for processing account opening, product onboarding, service requests, and after-sales transactions while meeting service KPIs — including NPS, complaint resolution timelines, service request turnaround, and mystery shopping scores — and ensuring full adherence to FAB policies and regulatory requirements.</span></p><br><p><span>Acts as the primary point of customer interaction in the branch, promoting FAB products and services, supporting sales growth, and enhancing customer satisfaction.</span></p><br><p><strong>KEY RESPONSIBILITIES</strong></p><br><p><span><strong>Job Specific Accountability</strong></span></p><br><p><strong>Sales &amp; Business Development</strong></p><br><ul><li><p><span>Actively promote and cross-sell FAB asset and liability products to new and existing customers.</span></p><br></li><li><p><span>Identify customer needs and recommend suitable FAB products and services.</span></p><br></li><li><p><span>Generate product leads from walk-in customers, referrals, and personal outreach.</span></p><br></li><li><p><span>Assist in meeting branch and individual sales targets.</span></p><br></li></ul><p><strong>Service Excellence &amp; KPI Delivery</strong></p><br><ul><li><p><span>Achieve personal and branch service KPIs, including:</span></p><br></li><li><p><span>Net Promoter Score (NPS) through positive and professional customer engagement.</span></p><br></li><li><p><span>Complaint resolution timelines for customer service issues within SLA.</span></p><br></li><li><p><span>Service Request (SR) turnaround times in line with agreed standards.</span></p><br></li><li><p><span>Mystery Shopping scores through consistent delivery of FAB service standards.</span></p><br></li><li><p><span>Handle customer queries, requests, and complaints professionally, escalating where necessary.</span></p><br></li><li><p><span>Educate customers on FAB’s digital channels and self-service options.</span></p><br></li></ul><p><strong>Product Onboarding &amp; Transactions</strong></p><br><ul><li><p><span>Prepare, process, and review account opening forms, loan and credit card applications, and related documentation for completeness and accuracy.</span></p><br></li><li><p><span>Ensure product onboarding is completed without errors and in compliance with FAB policies and regulatory guidelines.</span></p><br></li><li><p><span>Process customer service requests efficiently, ensuring accuracy and SLA adherence.</span></p><br></li></ul><p><strong>Customer Relationship Management</strong></p><br><ul><li><p><span>Maintain proactive communication with customers to build loyalty and strengthen relationships.</span></p><br></li><li><p><span>Provide product information, clarify terms and conditions, and ensure customers are fully informed before signing agreements.</span></p><br></li><li><p><span>Encourage customers to upgrade to higher-tier products and services where relevant.</span></p><br></li></ul><p><strong>Operational Discipline &amp; Compliance</strong></p><br><ul><li><p><span>Ensure all customer transactions and documentation comply with FAB policies, operational risk controls, and regulatory requirements.</span></p><br></li><li><p><span>Adhere to information security policies, including secure handling of documents and maintaining a clear desk.</span></p><br></li><li><p><span>Participate in mandatory compliance and operational training.</span></p><br></li></ul><p><span>Treat compliance as a mandatory requirement, not a KPI.</span></p><br><p><strong>REQUIREMENTS / QUALIFICATIONS</strong></p><br><p><span><strong>Minimum Qualification</strong></span></p><br><ul><li><p><span><span>High school diploma or higher education in business, finance, or related discipline</span></span><span><span>.</span></span></p><br></li></ul><p><strong>Minimum Experience</strong></p><br><ul><li><p><span><span>Minimum 2 years’ experience in banking, preferably in customer service or sales roles.</span></span></p><br></li><li><p><span><span>Knowledge of banking products, services, and regulatory requirements.</span></span></p><br><p><span><strong>ABOUT US</strong>&nbsp;</span></p><br></li></ul><p>FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.</p><br><p><span><span>We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry.</span></span></p><br><br> <b>About Us:</b><br> First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.<br> <b>Life at FAB:</b><br> Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization<br> <b>Career Development:</b><br> FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.<br> <b>Our Values:</b><br> At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.<br> Join our team and be part of a journey to shape the future of banking.<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>Closing date: &nbsp;<br> Number of positions: 1<br> Recruiter name:&nbsp;Reem Mansoor&nbsp;<br> Reference number: 71373&nbsp;<br> Workplace Type:&nbsp;</p><br> <p>Mediclinic Al Ain Hospital&nbsp;| Abu Dhabi | United Arab Emirates</p><br> <b>MAIN PURPOSE OF JOB</b> <br><p>Clearly communicate with and provide assistance to patients through multiple channels of communication including telephone, email, social media and the internet, in a manner that actively promotes patient satisfaction</p><br> <br><br><b>KEY RESPONSIBILITY AREAS</b> <br><p>Attend to&nbsp;all incoming telephone calls promptly, efficiently and in a professional manner</p><br> <p>Schedule appointments according to set procedures and policies</p><br> <p>Document all interactions and activities relevant to the call and uses appropriate Wrap-up code</p><br> <p>Conduct all outbound calls in an efficient, effective and professional manner</p><br> <p>Transfer calls correctly to the appropriate staff and/or extensions as needed and required</p><br> <p>Inform and provide information regarding MCME hospitals and clinics, departments, physicians, directions and available services</p><br> <p>Document all complaints and report all incidents to the Contact Centre Supervisor in a timely manner to ensure continuous improvement of own services as well as the services of the contact centre</p><br> <br><br><b>REQUIRED EDUCATION</b> <br><p>High School Diploma or equivalent (Grade 12)&nbsp;</p><br> <p>A relevant Bachelor’s degree will be an advantage</p><br> <br><br><b>REQUIRED EXPERIENCE</b> <br><p>At least 1 year Contact/Call Centre experience in a customer service operations environment</p><br> <p>Relevant experience in a hospitality or healthcare environment will be an advantage</p><br> <br><br><b>REQUIRED JOB SKILLS AND KNOWLEDGE</b> <br><ul><li>Basic Arabic language skills </li><li>Client service and related management principles </li><li>Confidentiality and dealing with sensitive information </li><li>Demonstrate computer skills (MS Office, Outlook, Avaya Aura, Trakcare, Avaya/Cisco phones) </li><li>Demonstrate the ability to work accurately and quickly </li><li>Effective communication </li><li>Medical terminology </li><li>Verbal and written communication skills in English </li></ul><br><br><p>All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family</p><br> </div>

We are currently recruiting for an Assistant Manager – Cash Management Services to join our Cash Services Team in Abu Dhabi.<br>Scope Assistant Manager-Cash Management Services Abu Dhabi oversees various operations at CMC and serves as the second in command to the Operations Manager. This role assists in planning, organizing, and coordinating CMC operations, as well as all activities and administrative functions of the staff. The Assistant Operations Manager is actively involved in system implementations, upgrades, and necessary changes. Additionally, this position supports the continuous operation of two Cash Centers, ensuring 24/7 coverage for the entire Abu Dhabi, Al Ain, and Western Region.<br>Responsibilities<br>Financial Ensure all operations are conducted in a cost-effective manner, including promoting recycling. Assist the Operations Manager in managing budgets and forecasts. Identify cost-saving opportunities without compromising work quality.<br>Customer Liaise with existing customers and clients to address any hindrances or issues affecting smooth operations. Attend to external and internal auditors as required. Ensure delivery, action, audit, and maintenance of all customer reports (daily, weekly, and monthly) as appropriate. Develop and maintain strong relationships across the business unit.<br>Process Control and supervise all CMC operations, ensuring smooth execution and timely accomplishment. Coordinate with clients and customers for day-to-day activities and operations. Ensure all orders and instructions are complied with by CMC staff. Assist the Manager in recruiting new staff and evaluating employee performance to identify hiring and training needs. Supervise and motivate staff to achieve optimal performance. Communicate with clients to evaluate their needs and handle complaints. Conduct regular audits as per company policy. Oversee the analytical framework used to support decisions on financing tools, optimizing working capital usage. Maintain a focus on enhancing control, achieving operational efficiency, and reducing operational risk.<br>Innovation Develop, maintain, and analyze appropriate KPI metrics and reporting. Facilitate inter-departmental collaboration to foster the exchange of ideas and diverse perspectives. Integrate automation tools to streamline repetitive tasks and reduce manual workload. Judgement to problem-solving using both quantitative and qualitative inputs and analyses, even with imperfect information.<br>Selection Criteria Emirati candidate with Family-Book. Minimum of 5 to 8 years in a cash management center and banking operations. Proven expertise in handling large volumes of cash, ATM operations, investigations, implementing security measures, and team management. Excellent organizational skills, strong verbal and written communication skills, and a demonstrated ability to work effectively in dynamic and cross-functional team environments. Effective relationship-building, negotiation, and facilitation skills.

Role Overview<br>We are seeking experienced Private Bankers / Relationship Managers for multiple opportunities with established External Asset Managers (EAMs) based in DIFC, Dubai.<br>The successful candidates will have an established portfolio of High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients, with a strong track record of managing and growing client relationships, assets under management (AUM), and portfolio revenues. A key requirement for these opportunities is an established client book with minimum USD 50 million in liquid, transferable/portable AUM.<br>Key Responsibilities Manage, retain and grow a portfolio of HNW and UHNW private banking clients. Develop new business and increase Assets Under Management (AUM). Generate fee income and Net Interest Income (NII) from the client portfolio. Work closely with investment specialists to provide tailored portfolio and wealth-management solutions. Identify and develop new business opportunities within the target client segment. Maintain strong, long-term relationships with clients. Ensure full compliance with KYC, AML and applicable regulatory requirements.<br>Candidate Requirements Established experience within Private Banking / Wealth Management / External Asset Management. Currently operating at Private Banker, Senior Private Banker, Relationship Manager, Director, Executive Director, Managing Director, Unit Head or comparable level. Proven experience managing HNW/UHNW client relationships. Minimum USD 50M in liquid, transferable/portable AUM from established client relationships. Strong quality of client book, preferably with individual client relationships of USD 1M+. Demonstrated ability to grow AUM and generate portfolio revenue. Strong understanding of investment and wealth-management solutions. Good knowledge of KYC/AML and regulatory requirements. Stable employment history and well-established client relationships. Candidates currently working within either private banks or EAMs may be considered.

We are looking for a highly organized and experienced Public Relations Manager to join our team and take full ownership of all employee, government relations and compliance operations across our entities. This is a hands-on role — not marketing, not client-facing — built for someone who thrives in the world of ministries, typing centres, and free zone portals.<br>What You'll Be Doing:<br>You'll manage the complete visa and labour cycle — from new employee onboarding to renewals and cancellations — across both Mainland and Free Zone entities. Trade licence renewals for all group companies will sit squarely on your plate, and you'll be the go-to person ensuring nothing lapses, expires, or gets held up in a queue somewhere. Beyond the transactional work, you'll coordinate with our regional offices to keep operations aligned, and keep internal teams informed on any changes coming out of MoHRE, the Ministry of Labour, or relevant free zone authorities. When regulations shift, your colleagues should hear it from you first. Day-to-day, you'll handle medical fitness applications, Emirates ID submissions, and petty cash reconciliation with the Finance team on a weekly basis. Account managers across the business will lean on you for answers to UAE labour-related queries — so strong knowledge of local laws isn't optional, it's essential. This role requires someone who can lead independently, manage their own workload without hand-holding, and stay calm when deadlines stack up.

The PR Manager is responsible for managing at full capacity, the communication strategies and initiatives for existing and new retainer clients and strategic events. As PR Manager you will have in-depth communications experience and strong managerial traits. You will work closely with the wider PR team, as well as the Marketing and Events teams, to ensure we deliver clear, compelling and strategic brand communications within optimal timing and budget for our clients. You will be competent in working with both traditional and new media platforms and have a deep understanding of the ever-evolving digital and social media landscape.<br><br>JOB DUTIES & RESPONSIBILITIESDevelop and execute on PR & Communications campaigns including strategy, goals, budget and tactics for retained and new clients. Use insights to drive decision making in strategy development to execute effectively. Lead day-to-day client relations on multiple accounts and/or projects. Maintain constant and clear communication with clients and internal teams. Collaborate with internal strategy teams and support research, briefs and strategies. Develop and maintain strong relationships with key stakeholders; stylists, press thought leaders etc. Leverage network of influencer contacts for earned media opportunities that drive reach and advocacy. Build relations with senior media contacts for coverage and ongoing client opportunities whilst seeking new ways to raise the profile of our brands and drive news. Responsible for budget and timeline management for client accounts. Lead on the development of press releases, written statements, interviews etc. Maintain a current working knowledge of relevant competitive and category landscape and updates teams. Continually research and identify opportunities to build exposure through awareness for our clients to cut through the changing landscape. Monitor, analyze and communicate PR results on a monthly basis to clients and compile monthly reports / project reports that include status on progress and performance. Coordinate on PR activations, press related events, shoots etc. Establish a strong image for MP. Increase the profile of MP and its founders by identifying opportunities across diverse media outlets, speaking opportunities, industry events. Contribute to the growth of the PR department via business development and identifying potential new clients. Collaborate cross functionally closely with other departments and the company’s seniors towards meeting clients targets and growth.<br>KNOWLEDGE & EXPERIENCEBachelor’s degree in a relevant field Minimum of 6 years’ experience of PRExperience within the luxury and lifestyle sector is preferable Fluent in English Advanced knowledge of MS Office<br>SKILLS & ABILITIESExcellent Communications skills Articulate in both written and spoken English Negotiation skills Excellent organizational skills Plans strategically Strong connection with media and influencers Leadership skills Creativity<br>If you are interested, please send your CV to hr@maisonpyramide.com and include the job title in the subject line.

<p>We are seeking an experienced, proactive, and detail-oriented Public Relations Officer (PRO) to oversee all government-related processes and corporate documentation activities across the UAE. The successful candidate will have extensive experience managing procedures for Mainland, Free Zones, DIFC, and DMCC, ensuring full compliance with UAE regulations while supporting the company's operational and legal requirements. Key Responsibilities • Manage all government-related transactions for the company in accordance with UAE laws and regulations. • Handle company formation, amendments, renewals, and deregistration processes for Mainland and Free Zone entities. • Process employment visas, entry permits, visa renewals, cancellations, and other immigration-related formalities. • Coordinate Emirates ID applications, renewals, and related documentation. • Manage labor-related documentation, including work permits and approvals through relevant government authorities. • Coordinate with Free Zone authorities, immigration departments, ministries, and external service providers. • Prepare, submit, and follow up on official applications through government portals and online systems. • Handle document attestation, notarization, legalization, and certification requirements. • Ensure timely renewal of trade licenses, permits, registrations, and other statutory documents. • Monitor changes in UAE labor, immigration, and corporate regulations and advise management on compliance requirements. • Maintain accurate records of applications, approvals, renewals, and government correspondence. • Prepare official letters, applications, and documentation required by regulatory authorities. • Support management with government-related updates, compliance matters, and administrative requirements. • Safeguard confidential company documents and ensure secure record management. • Build and maintain effective working relationships with government entities and regulatory authorities. • Required Knowledge & Skills • Strong knowledge of UAE Mainland and Free Zone regulations and procedures. • Hands-on experience with DIFC and DMCC company setup, licensing, and compliance processes. • Thorough understanding of UAE labor and immigration procedures. • Experience using UAE government portals and online services. • Knowledge of document attestation, legalization, notarization, and corporate documentation. • Excellent communication, coordination, and stakeholder management skills. • Strong organizational, planning, and follow-up abilities. • Ability to prioritize multiple assignments and consistently meet deadlines. • Ability to work independently while maintaining a high level of professionalism and confidentiality. • Strong analytical and problem-solving skills with a proactive approach.</p><p>• Minimum 4 years of UAE experience as a Public Relations Officer (PRO). • Bachelor's or Master's degree in Business Administration, Human Resources, Public Administration, or a related field. • Proficiency in English, both written and spoken. • Familiarity with UAE labor laws, immigration regulations, and corporate governance requirements. • Practical experience with DMCC, IFZA and DIFC online portals and regulatory procedures. • High level of integrity, professionalism, and attention to detail. • Positive attitude with the ability to work effectively under pressure in a fast-paced environment.</p>

<p>A well-established company is hiring an experienced and customer-focused Customer Service Supervisor to lead the customer service team, monitor daily operations, handle escalated concerns, and ensure customers receive timely and effective support.</p> <p>Responsibilities<br /> Supervise and coordinate daily activities of the customer service team.<br /> Assign tasks and monitor staff attendance, productivity, and performance.<br /> Set team targets and monitor key performance indicators.<br /> Handle escalated customer complaints and resolve issues promptly.<br /> Monitor customer interactions to maintain service quality.<br /> Provide coaching, guidance, and feedback to team members.<br /> Conduct team briefings and support staff training.<br /> Prepare daily, weekly, and monthly performance reports.<br /> Coordinate with sales, operations, and other departments to resolve customer issues.<br /> Monitor response times, resolution rates, and customer satisfaction.<br /> Identify recurring customer issues and recommend process improvements.<br /> Ensure staff follow company policies, procedures, and service standards.<br /> Maintain accurate customer records and service documentation.<br /> Motivate team members and maintain a positive working environment.<br /> Assist management with customer service improvement initiatives.<br /> Requirements<br /> Previous experience in customer service, call center, telesales, or a similar role.<br /> Experience in a supervisory or team-leader position is preferred.<br /> Strong leadership and team-management skills.<br /> Excellent communication and interpersonal abilities.<br /> Good problem-solving and conflict-resolution skills.<br /> Strong customer-service orientation.<br /> Basic to good knowledge of CRM and customer service systems.<br /> Good computer and MS Office skills.<br /> Ability to work under pressure and meet team targets.<br /> UAE experience is an advantage.<br /> Ability to work flexible shifts when required.</p> <p>&#x1f4e9; Interested candidates can send their updated CV to info.jamal.feasibility.studies@gmail.com</p>

<p>We are looking for a friendly, professional, and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, providing excellent service, resolving issues, and maintaining strong customer relationships.<br /> Freshers are welcome to apply!</p> <p>Key Responsibilities<br /> &#8211; Handle customer inquiries through phone, WhatsApp, email, and other communication channels.<br /> &#8211; Provide accurate information about company products and services.<br /> &#8211; Respond to customer complaints and resolve issues professionally.<br /> &#8211; Follow up with customers to ensure complete satisfaction.<br /> &#8211; Maintain records of customer interactions and requests.<br /> &#8211; Coordinate with internal departments to resolve customer concerns.<br /> &#8211; Build and maintain positive relationships with customers.<br /> &#8211; Collect customer feedback and report issues to management.<br /> &#8211; Meet customer service and performance targets.<br /> &#8211; Assist with general administrative and customer service tasks.</p> <p>Requirements<br /> &#8211; Bachelor&#8217;s degree or relevant qualification.<br /> &#8211; Freshers are welcome to apply.<br /> &#8211; Previous customer service experience is an advantage but not mandatory.<br /> &#8211; Excellent communication and interpersonal skills.<br /> &#8211; Good English communication skills.<br /> &#8211; Professional, friendly, and positive attitude.<br /> &#8211; Strong problem-solving skills.<br /> &#8211; Basic computer and Microsoft Office knowledge.<br /> &#8211; Ability to work under pressure and manage multiple tasks.<br /> &#8211; UAE experience is an advantage.</p> <p>What We Offer<br /> &#8211; Competitive salary.<br /> -Training and development opportunities.<br /> &#8211; Friendly working environment.<br /> &#8211; Career growth opportunities.<br /> &#8211; Performance-based incentives.</p> <p>How to Apply<br /> Interested candidates can send their CV or contact us directly:</p> <p>WhatsApp/Call: +971 52 223 5315</p>