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Customer Experience & After-Sales Operations Manager - Luxury Furniture <br>Job Overview<br>The Customer Experience & After-Sales Operations Manager will oversee the end-to-end customer journey from sales order processing through delivery, installation and after-sales service. The role will ensure that customer orders are processed accurately and efficiently, while coordinating with Sales, Production, Logistics, Delivery, Installation and Service teams to provide a seamless premium customer experience. The position will also take ownership of customer complaints, claims, repairs, replacements and service issues, ensuring timely resolution and maintaining high customer satisfaction.<br>Key Responsibilities<br>Oversee the end-to-end sales order process, from confirmed order through delivery and installation. Ensure customer orders, quotations, product details, delivery requirements and documentation are accurate and complete. Coordinate closely with Sales, Sales Admin, Production, Logistics, Delivery and Installation teams to ensure smooth order fulfilment. Monitor order status, product availability, delivery schedules and installation timelines. Keep customers informed about order progress, delivery schedules and installation requirements. Act as the key point of escalation for customer concerns and operational issues. Manage after-sales service, customer complaints, product claims, delivery damages and installation issues. Coordinate with technical, QA/QS and service teams to assess and resolve customer claims. Manage repairs, replacements and goodwill solutions within approved company guidelines. Follow up with internal teams and third-party service providers to ensure issues are resolved within agreed timelines. Monitor customer satisfaction throughout the delivery, installation and after-sales journey. Identify recurring customer issues and recommend improvements to processes and service quality. Develop and implement SOPs and processes to improve customer experience and after-sales efficiency. Maintain accurate records of orders, customer complaints, claims and service cases in the ERP/CRM system. Prepare regular reports and dashboards covering order status, delivery, installation, claims, complaints and customer satisfaction. Manage and monitor third-party delivery and installation partners against agreed service standards. Lead and support the Sales Administration / Customer Service / After-Sales team. Drive continuous improvement in order processing, fulfilment and after-sales operations.<br>Education & Experience<br>Bachelor's or Master's degree in Business Administration, Operations, Supply Chain, Logistics, Customer Experience or a related field.8+ years of experience in Sales Operations, Customer Experience, Order Management, After-Sales, Customer Service or Order Fulfilment. Previous experience in a managerial or senior process ownership role. Strong experience in sales order processing and order fulfilment. Hands-on experience managing delivery, installation, customer complaints and after-sales service. Experience in furniture, interiors, luxury retail, kitchens, wardrobes, made-to-order products or project-based businesses is preferred. Experience working with ERP/CRM systems, preferably Microsoft Dynamics. Experience managing internal teams and external service providers. Strong understanding of customer claims, repairs, replacements and service recovery.<br>Key Skills<br>Customer Experience Management After-Sales Operations Sales Order Processing Order Fulfilment Delivery & Installation Coordination Customer Claims & Complaint Management CRM / ERP Management Service Recovery Process Improvement Team Management Stakeholder Management Reporting & KPI Management Problem Solving Strong Communication & Negotiation

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description:</b></p><p>&nbsp;</p><p>We’re hiring an Outbound Sales Specialist to drive motor insurance renewals, maximize customer retention, and cross‑sell additional insurance products.</p><p>&nbsp;</p><p><b>Key Responsibilities:</b></p><p>&nbsp;</p><ul><li>Contact customers to secure motor insurance renewals.</li><li>Manage quotations, follow‑ups, confirmations, and policy‑issuance support.</li><li>Cross‑sell complementary insurance products.</li><li>Meet renewal conversion, premium, and productivity KPIs.</li><li>Maintain accurate CRM records and call notes.</li><li>Escalate complex cases to underwriting or claims teams.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>What You Bring:</b></p><p>&nbsp;</p><ul><li>Strong sales and communication skills.</li><li>Ability to persuade, negotiate, and handle objections confidently.</li><li>Customer‑centric approach with a high‑quality service mindset.</li><li>Experience in outbound sales or insurance preferred.</li><li>English required; Arabic is an advantage.</li></ul><p><br></p></div>

JOB TITLE<br><br>Global Snow - Customer Service Officer | MAF Entertainment | Slope<br><br>Role Summary<br><br>The role of the Customer Service Officer is to deliver an excellent customer experience to customers across the Leisure, Entertainment and Cinemas business.<br><br>ROLE PROFILE<br><br>Deliver excellent customer service by engaging with guests professionally, promoting offers, and resolving complaints through the correct escalation process. Demonstrate strong product knowledge and assist customers with bookings, sales, and inquiries. Support revenue growth through effective upselling and cross-selling techniques. Handle cash transactions accurately, ensuring correct change and compliance with cash handling procedures. Maintain food hygiene and safety standards to ensure all food and beverages are served safely. Monitor inventory, conduct stock checks, and ensure proper storage of equipment and supplies. Follow all Health, Safety, and Environment (HSE) policies, including PPE usage, SOP compliance, incident reporting, and child safeguarding procedures. Work collaboratively with team members, adhere to company policies and standards, and support additional operational duties as required.<br><br>Requirements<br><br>Minimum High School Certificate required.0-3+ years of experience in F&B, Customer Service, Retail, or Hospitality is preferred. Strong customer service orientation with a focus on guest satisfaction. Excellent verbal and written communication skills. Team-oriented, energetic, friendly, and outgoing personality. Basic English proficiency and computer literacy required.

Job Description<br><br> Administrate the preparation of new vehicles through the dealer management system. Ensure all sales vehicle documentation is followed correctly to invoice and in the correct location system with correct location. Administrate the process, vehicle booking for inspection and preparation. To liaise with the sales and service team with progress update and invoice confirmation. Administrate the process of vehicle movement, preparation for sale and display at location. This includes bodyshop or separate service locations. Administrate the process of sales after booking. Guide the sales team in process, compliance to AG Auto policies and legal requirements. Administrate the registration and vehicle management of demonstrators and courtesy vehicles. De-registering at point of purchase or trade-in. Facilitate the passing and registration process. Manage logistical requirements, driver and valet process. <br><br>About Us<br><br>Al Ghurair Investment is one of the largest diversified family business groups in the Middle East, with operations in seven distinct industry sectors: foods, resources, properties, construction, energy, mobility and ventures.<br><br>With a grassroots heritage in the United Arab Emirates spanning more six decades, Al Ghurair Investment is woven into the very fabric of the nation since 1960, as a small trading business, when pearl diving and fishing were still the mainstays of the economy.<br><br>Having fostered a proud history of innovation and entrepreneurship, today we continue to build upon our long legacy, founded on a solid commitment to excellence, trust and responsibility, all guided by a single ideal: ‘Enhancing Life.’<br><br>Today, the Al Ghurair family name is synonymous with the development of the region, and we build upon our long history of innovation and entrepreneurship through our operations in six distinct sectors including food, resources, properties, construction, energy, mobility and ventures.<br><br>Headquartered in Deira, the heart of Dubai, our diversified operations span more than 20+ countries and 7 sectors across the globe, employing approximately 28,000 people.<br><br>About The Team<br><br>Drawing on over 60 years of automotive expertise, Al Ghurair Mobility is redefining transportation across the UAE by advancing cleaner, smarter, and more connected mobility solutions. From hybrid and CNG-powered taxis to the introduction of EXEED, a high-tech automotive brand known for intelligent design, advanced safety features, and refined performance, our growing portfolio serves both business and consumer needs.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>What you will do</b><br>The Sales Engineer will be directly reporting to Sales Manager – Dubai Aftermarket. You will part of team responsible for driving the growth of business for Aftermarket division segment for Building Technology and Solutions with particular focus on HVAC.</p><br><p><span>The role is centered on driving Annual Maintenance Contract (AMC) sales, expanding aftermarket revenue, and approaching the existing installation base to generate new business opportunities.</span> As a member of this team, you will work within a vibrant environment that provides a platform for you to use your experience to generate business from running HVAC installation base. As part of a dynamic aftermarket team, you will leverage your technical and commercial expertise to maximize service penetration within the active install base.</p><br><p><b>How you will do it</b></p><br><p>With strong experience in HVAC Service, you will apply your <span>in‑depth knowledge of chiller systems and service offerings to develop and close AMC opportunities, including preventive and predictive maintenance packages</span>. <span>Your role demands a proactive approach to customer engagement—building long‑term relationships, understanding site conditions, and positioning the right service solutions. You will demonstrate strong commercial acumen, self‑motivation, and the ability to convert technical insights into tangible business wins within your territory</span>. You will exhibit your expertise and ability to close business opportunities with core Services segment.</p><br><p><b>What we look for</b><br><b>Required&nbsp;</b><br>•&nbsp;&nbsp; &nbsp;Bachelor’s Degree in Mechanical or equivalent<br>•&nbsp;&nbsp; &nbsp;Minimum of 3 years’ experience in HVAC aftermarket / aftersales business for HVAC portfolio within GCC region<br>•&nbsp;&nbsp; &nbsp;Expertise in HVAC Service offering with major focus on Chiller systems<br>•&nbsp;&nbsp; &nbsp;Proficiency in generating new business from running HVAC installation base and generating new business<br>•&nbsp;&nbsp; &nbsp;Proven track record of Sales achievements<br>•&nbsp;&nbsp; &nbsp;Determined, results driven, strong sales drive<br>•&nbsp;&nbsp; &nbsp;Fluent language skills in English</p><br><p><b>Preferred</b><br>•&nbsp;&nbsp; &nbsp;Experience in HVAC core service sales within Dubai &amp; NE&nbsp;<br>•&nbsp;&nbsp; &nbsp;Valid UAE driving license</p><br> </div>

Company Description Property Shop Investment (PSI) was established in 2007 and is recognized as the No. 1 and largest private real estate company in Abu Dhabi & Dubai. With a dedication to sustainable performance and dynamic growth, PSI has developed a prominent brand in the UAE Real Estate Market. Known as a platinum Real Estate Company, PSI aims for the highest achievements and provides a wide range of Real Estate Services to exceed expectations and inspire people. We are committed to delivering a hassle-free Real Estate experience while governing our path towards continuous success.<br>Role Description-To oversee and manage all operational functions related to sales support, CRM systems, call center, and lead management. The Operations Manager ensures seamless coordination between sales, marketing, tech, and customer support, while supervising platforms and tools used across the company. This role plays a critical part in ensuring efficiency, lead quality, and system reliability.<br> RESPONSIBILITIES Manage and oversee the daily activities of the Operations team, including CRM coordinators, lead owners, and call center staff. Supervise and ensure optimal use of all lead management systems, including “My Leads,” Convolo, Brightcall, and other integrated platforms. Oversee call center operations, ensuring quality, responsiveness, and proper call routing to sales teams. Coordinate the lead rotation schedules among agents and ensure fair, timely distribution in line with availability and performance. Follow up with Sales Managers on lead feedback, campaign performance, and opportunities for optimization. Liaise with the Marketing and Web Development teams to ensure proper integration of website generated leads into CRM and sales systems. Deliver CRM system training for all new joiners, ensuring they understand lead tracking, follow-up processes, and reporting protocols. Monitor the accuracy and completeness of CRM data, proactively identifying gaps or irregularities in agent input or system flow. Open and manage support tickets for technical bugs or issues, coordinating directly with the Acceleration Team in Jordan for timely resolution. Escalate recurring problems, user complaints, or system concerns to top management with actionable summaries and proposed solutions. Generate regular reports on operational performance, lead movement, system usage, and call center productivity. Support cross-functional collaboration between Sales, Marketing, IT, and HR to ensure operational alignment and smooth user experience. Ensure compliance with internal processes and timelines, identifying operational risks and addressing bottlenecks proactively.<br>Qualifications Bachelor’s degree in Business Administration, Operations Management, or a related field Previous Real Estate experience is mandatory. Minimum 5–7 years of experience in operations, with at least 2–3 years in a managerial role. Experience in managing cross-functional platforms and coordinating with tech teams is an advantage. Strong leadership and team management abilities. Excellent knowledge of CRM systems and lead management tools (e.g., My Leads, Convolo, Brightcall). High attention to detail, process orientation, and analytical thinking. Strong interpersonal and communication skills. Problem-solving mindset with the ability to manage time-sensitive escalations effectively. Proficiency in Microsoft Office Suite and reporting tools. Must have a good command of the English language, strong oral and written communication skills

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>What you will do</b><br>The Sales Engineer will be directly reporting to Sales Manager – Abu Dhabi Aftermarket. You will part of team responsible for driving the growth of business for Aftermarket division segment for Building Technology and Solutions with particular focus on HVAC.</p><br><p>You will be concentrating on converting our current installation base business into Aftermarket business, growing our market share with new business customers in the region. As a member of this team, you will work within a vibrant environment that provides a platform for you to use your experience to generate business from running HVAC installation base.</p><br><p><b>How you will do it</b><br>As an Experienced Sales Professional you have a complexity knowledge of HVAC system and you will use your expertise and experience in HVAC Service industry to generate business through AMC offerings including preventive, predictive maintenance, and all types of recommended repair jobs in Abu Dhabi market. You will be also responsible for to suggest new insights for site improvements to our existing customers or any new customer who has active installation base.</p><br><p>You are focused to seek and develop long term customer relationships, and self-motivated to drive your territory growth. You will exhibit your expertise and ability to close business opportunities with core Services segment.</p><br><p><b>What we look for<br>Required&nbsp;</b><br>•&nbsp;&nbsp; &nbsp;Bachelor’s Degree in Mechanical or equivalent<br>•&nbsp;&nbsp; &nbsp;Minimum of 3 years’ experience in HVAC aftermarket / aftersales business for HVAC portfolio within GCC region<br>•&nbsp;&nbsp; &nbsp;Expertise in HVAC Service offering with major focus on Chiller systems<br>•&nbsp;&nbsp; &nbsp;Proficiency in generating new business from running HVAC installation base and generating new business<br>•&nbsp;&nbsp; &nbsp;Proven track record of Sales achievements<br>•&nbsp;&nbsp; &nbsp;Determined, results driven, strong sales drive<br>•&nbsp;&nbsp; &nbsp;Fluent language skills in English</p><br><p><b>Preferred</b><br>•&nbsp;&nbsp; &nbsp;Experience in HVAC core service sales within Abu Dhabi &amp; NE&nbsp;<br>•&nbsp;&nbsp; &nbsp;Valid UAE driving license</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Overview Of The Role:</b></p><p><br></p><ul><li>The Sales Engineer is responsible for promoting, marketing, and selling Volvo construction equipment products within the designated territory of Dubai and the North Emirates. The role requires managing the complete sales process, ensuring customer satisfaction, and achieving budgeted targets. The Sales Engineer must build strong client relationships, secure new business, and stay informed about industry developments. Success in this role is defined by the ability to meet sales targets, engage customers effectively, and expand the client base.</li></ul><p><br></p><p><b>What You Will Do:</b></p><p><br></p><p>Sales Management</p><p><br></p><ul><li>Contribute to the achievement of revenue, unit sales, and customer engagement through effective sales process management.</li><li>Seek out and target new customers and sales opportunities, initiating action plans to secure new business.</li><li>Manage customer requirements for on-time delivery, considering lead-times and product specification changes.</li><li>Provide timely quotations to clients and ensure order delivery with minimal receivable levels.</li></ul><p><br></p><p>Relationship Building</p><p><br></p><ul><li>Develop and maintain strong working relationships with key contacts to drive repeat and improved business levels.</li><li>Cultivate new clients to the Famco client database while retaining current client base and growing existing relationships.</li></ul><p><br></p><p>Industry Knowledge and Compliance</p><p><br></p><ul><li>Remain abreast of the latest regulations, industry standards, and good working practices.</li><li>Ensure compliance with Famco systems and show a knowledgeable understanding with reports and clients alike.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills To Be Successful:</b></p><p><br></p><ul><li>Sales process management with a focus on achieving revenue and growth targets.</li><li>Strong client relationship management and networking capabilities.</li><li>In-depth knowledge of power products and construction equipment industry standards.</li><li>Proactive and self-motivated approach to achieving sales goals.</li></ul><p><br></p><p><b>What Qualifies You For The Role:</b></p><p><br></p><ul><li>Diploma or degree in Mechanical/Electrical Engineering.</li><li>Minimum 5 years of experience in a similar sales role within the UAE.</li><li>Experience with distributor and dealer sales, with a focus on customer engagement and territory management.</li><li>Proficiency in English is essential, with strong communication and interpersonal skills.</li></ul><p><br></p></div>

Role Profile <br><br>Hourly Paid (AD-HOC) - Customer Service Representative <br><br>Role information<br><br>Role type<br><br>Hourly Paid (AD-Hoc Basis) Customer Service Representative – Abu Dhabi<br><br>Pay band<br><br>Reports to<br><br>Business Delivery<br><br>Grade 4 / H<br><br>Customer Service Team Manager<br><br>Role purpose<br><br>The Customer Service Representative (CSR) delivers consistent, high-quality experiences across all customer channels – face-to-face, phone, email, web chat, and social media. As the first point of contact, they manage enquiries, registrations, complaints, and transactions efficiently, ensuring accurate information, smooth customer journeys, and adherence to service standards.<br><br>CSRs resolve most issues at first contact, escalate when needed, and identify opportunities to promote relevant products and services, supporting both sales and retention. The role demands strong compliance, data accuracy, and effective use of systems such as CRM and registration platforms.<br><br>Offering a clear growth pathway from inductee to specialist, the CSR combines service excellence with proactive engagement to drive customer satisfaction, loyalty, and advocacy, while contributing to revenue growth and the British Council’s mission of building trust and understanding worldwide.<br><br>Role context<br><br>The Customer Service Representative (CSR) is part of the Sales and Customer Service function, which underpins the British Council’s mission by delivering excellent customer experiences, strengthening loyalty, and supporting business growth. As frontline representatives, CSRs interact with thousands of customers each year, ensuring professionalism, consistency, and alignment with brand values. By working across multiple channels and service types, they play a key role in connecting customers to our products and services, contributing directly to the organisation’s commercial success and its wider purpose of building trust and understanding worldwide.<br><br>Main accountabilities<br><br>Deliver excellent customer service across multiple channels (face-to-face, phone, email, web chat, social media), ensuring enquiries, complaints, and registrations are handled professionally, accurately, and in line with service standards. Maintain accurate and timely data entry on CRM and other systems, ensuring compliance with safeguarding, financial, and information security policies. Identify opportunities during service interactions to recommend suitable products and services, contributing to sales and retention targets. Provide feedback and insights on customer needs, behaviours, and issues to support continuous improvement and Voice of the Customer initiatives. Support the delivery of operational processes such as booking consultations, payments, refunds, and customer communications, ensuring alignment with quality audit requirements. Continuously develop knowledge of British Council products, services, and policies to ensure customers receive up-to-date and accurate information. <br><br>Role specific knowledge and experience<br><br>Minimum/essential<br><br>Experience of working in a customer-facing role, delivering services to agreed quality standards. Strong computer literacy with the ability to use standard applications confidently. <br><br>Desirable<br><br>Experience of supporting service-to-sales opportunities within a customer interaction. Proficient in using computer systems and digital tools including CRM platforms and online registration systems. <br><br>Language Requirements<br><br>English C1 and local language <br><br>Additional Job Requirements<br><br>Proof of Identity requirements/right to work in country<br><br>Candidates are expected to have their own visa as this is an hourly paid (ad-hoc basis) contract and the British Council will not be sponsoring visa.<br><br>Preference that applicants have a valid UAE driving license.

Job Purpose<br><br>The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world's biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle.<br><br>If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world.<br><br>We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, Marhaba services and Contact Centre.<br><br>During The Hiring Process, You Can Expect<br><br>Step 1 – Apply<br><br>Submit your application and we’ll then send you an email to confirm that we’ve received your application.<br><br>Step 2 – Review<br><br>Our Recruitment Team will review your application.<br><br>Step 3 – Video Interview and Assessment<br><br>If you’re shortlisted for the role, we’ll send you a link to our on-demand, interactive and gamified video interview assessment via Hire Vue. This is most critical part of the process and required if you want to progress to the next stage.<br><br>Step 4 – Offer<br><br>If successful, we’ll send you an offer of employment which will include the benefits package for your role.<br><br>We have outlined below the specific job details for each of our roles:<br><br>I. Customer-facing Roles<br><br>Airport / Customer Service Agent (Emirates and Dnata)<br><br>As an Airport / Customer Services Agent, you will be one of the first welcoming faces our customers meet at Dubai International Airport, a leading global aviation hub. Every day brings the opportunity to guide travellers from around the globe through check-in, boarding, arrivals, and baggage services with confidence, care, and professionalism.<br><br>From assisting lounge customers to supporting families, unaccompanied minors, connecting passengers, and those needing extra assistance, you will play a key role in ensuring every journey feels seamless and stress-free.<br><br>In this role, you will gain strong operational expertise, develop your people and problem-solving skills, and build a career in a dynamic, fast-paced, and highly international environment.<br><br>Strong performance in this role can also unlock opportunities for career progression and internal moves across airport operations, customer services, and wider business areas.<br><br>Marhaba Service Agent<br><br>As a Marhaba Services Agent, you will deliver a personalized airport experience to our guests, supporting them across key touchpoints including check-in, immigration, boarding and baggage services. You will provide dedicated assistance to VIP customers, families, unaccompanied minors and passengers requiring additional support. This role allows you to build strong customer engagement and service excellence skills, while offering career growth across Marhaba’s services, airport operations, and customer experience functions.<br><br>II. Contact Centre Role<br><br>Customer Sales and Service Consultant<br><br>As a Contact Centre Customer Sales and Service Consultant, you will be the trusted voice of Emirates, delivering exceptional support and care throughout every stage of our customers’ journey. Your role is pivotal in creating seamless, reassuring experiences, whether you are helping customers plan their travel or resolving real-time queries with confidence and empathy. In this dynamic position, you will engage with customers across multiple communication channels, ensuring that every interaction reflects clarity, consistency, and up-to-date knowledge of our products and services. Your ability to actively listen, think critically, and communicate effectively will make customers feel valued and supported at all times.<br><br>Joining the Contact Centre fast-paced, multicultural environment means you will not only sharpen your communication, problem-solving, and sales expertise but also unlock clear pathways for career growth, both within the Contact Centre and across the wider Emirates Group.<br><br>Qualification<br><br>To be considered for Customer Service roles, you must meet the following requirements:<br><br>Fluency in both spoken and written English Fluency in any other language is a plus A levels/High School certificate Excellent interpersonal and customer service skills Willing to work in a shift environment PC based skills to operate Windows package (Microsoft Word/Excel/E-mail) Willing to wear uniform (Front-line customer facing roles) <br><br>In addition to the above, the job specific requirements for the Contact Centre role are:<br><br>Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese. Customer and sales focus on providing excellent service and closing any sales opportunity. The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role.<br><br>Experience the excitement of being on the front-line customer-facing roles with dnata, Marhaba and Emirates Airport Services Agents, or work behind the scenes as a Customer Sales and Service Consultant at the Contact Centre . You'll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards.<br><br>Salary & benefits<br><br>Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.<br><br>Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com

<br><ul><li><p>Visit clients for home or office appointments.</p></li><li><p>Help clients choose the right suit and close sales.</p></li><li><p>Deliver a premium customer experience.</p></li><li><p>Build relationships with corporate clients and business partners.</p></li><li><p>Represent the brand professionally at all times.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Requirements</p><ul><li><p>Own car and valid UAE residence visa.</p></li><li><p>Excellent communication and people skills.</p></li><li><p>Well-groomed and professional appearance.</p></li><li><p>Must wear a suit while meeting clients.</p></li><li><p>Passion for sales and customer service.</p></li><li><p>Self-motivated, reliable, and eager to learn.</p></li><li><p>Sales experience is a plus, but attitude and willingness to learn are more important.</p></li></ul><p>What We Offer</p><ul><li><p>AED 4,000 Salary</p></li><li><p>Fuel Allowance</p></li><li><p>Commission on sales</p></li><li><p>Career growth opportunities</p></li></ul><p>If you’re passionate about sales and want to grow with a premium fashion brand, we’d love to hear from you.</p>

<ul><li>Proactively identify and engage potential clients for generator sales and after-sales services, focusing on industrial and commercial sectors.</li><li>Develop and deliver compelling sales presentations and proposals, showcasing the technical advantages and cost-effectiveness of our generator solutions.</li><li>Cultivate strong, long-term relationships with key decision-makers, understanding their power needs and offering tailored solutions.</li><li>Manage the entire sales cycle from lead generation to closing deals, ensuring timely follow-up and effective negotiation.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><br><ul><li><p>Bachelor's degree in Engineering, Business Administration, or a related field is preferred.</p></li><li><p>Proven track record of success in B2B sales, ideally within the industrial equipment or power generation sector.</p></li><li><p>Minimum of 2 years of experience selling generators, power systems, or related technical services.</p></li></ul><br><p>MUST HAVES:</p><ul><li><p>Related experience, those applying without any related experience the industry will not be considered. </p></li><li><p>Must have UAE driving license</p></li><li><p>Must be able to speak English</p></li><li><p>Must be computer literate </p></li><li><p>Must demonstrate ability to close sales from past experiences</p></li><li><p>Must have no more than 1 year gap on resume</p><br></li></ul></li></ul>

Join Luxarabia Real Estate as a CRM Manager and become an integral part of a fast-growing luxury real estate brokerage. In this role, you will oversee our CRM operations, manage lead flow, enhance data quality, and develop reporting systems that empower our sales teams to deliver exceptional results and client experiences.<br><br>Key Responsibilities:<br><br>Manage the day-to-day administration and optimization of Bitrix24 CRMConfigure pipelines, workflows, automations, custom fields, and user permissions Maintain CRM data integrity, ensuring accurate and up-to-date records Troubleshoot CRM-related issues and provide user support and training Identify opportunities to improve CRM efficiency and sales processes Oversee the capture, allocation, and tracking of inbound leads across all channels Monitor lead distribution and ensure timely assignment to sales agents Maintain a clean, organized, and segmented client database Monitor agent follow-up activities and report compliance gaps to management Support the implementation of lead nurturing and client engagement strategies Coordinate and execute Whats App and CRM-based marketing campaigns Build and manage targeted contact lists for project launches, events, and promotions Track campaign performance, engagement metrics, and response rates Collaborate with Sales and Marketing teams to maximize campaign effectiveness Generate daily, weekly, and monthly sales and pipeline reports Monitor key performance indicators including lead conversion, agent activity, and sales performance Maintain live dashboards and provide insights to support business decisions Identify pipeline bottlenecks and recommend process improvements<br><br>Requirements<br><br>Knowledge of CRM (Bitrix24) for workflows, automation, reporting, and database management Excellent organizational and problem-solving abilities Strong communication skills and ability to support teams Detail-oriented with a commitment to data accuracy and operational excellence<br><br>Benefits<br><br>Competitive Salary Package Access to industry-leading CRMCollaborative and high-performance work environment Career Growth Opportunities within the company<br><br>Use your CRM expertise, enhance business performance, and support a high-performing sales team through data-driven decision-making. Apply now to become part of Lux Arabia Real Estate!

<strong>Job Responsibilities<br><br></strong><ul><li> Manage large / enterprise accounts.</li><li> Maintain relationship with Vendor’s managed account managers.</li><li> Farm existing major accounts.</li><li> Conduct cold calling and qualification of new prospects.</li><li> Prospect, maintain and manage overall client relationship.</li><li> Deliver corporate presentations to clients as part of Business Development activities.</li><li> Run solution presentations to clients as part of sales activities.</li><li> Bring in new opportunities/add new clients against assigned portfolio/domains of selling.</li><li> Position and sell complete IT products and services offerings too effectively.</li><li> Develop a healthy funnel, with sustainable opportunities with minimum thresholds met on monthly basis.</li><li> Maintain an up-to-date sales funnel/other sales tools to achieve assigned revenue targets and PIs.</li><li> Translate account mapping and sales related info into dashboards and internal reports for overall account tracker.</li><li> Generate proposals and sales costing based on requirements</li><li> Interact with C level executives and maintain proper account mapping across multi departments.</li><li> Manage and multi-task multiple deals simultaneously and rightly prioritize workload.</li><li> Engage and collaborate the entire ecosystem to meet client requirements.</li><li> Achieve assigned monthly targets and set KPIs.<br><br></li></ul><strong>Qualifications &amp; Skills Required<br><br></strong><ul><li> University degree preferably in Computer Science, Business Administration or Engineering.</li><li> Minimum 5+ Years Sales experience (preferred within UAE).</li><li> Proven track records on closing large IT deals.</li><li> Certifications from leading IT Vendors/Technologies is must.</li><li> An Energetic Self-starter with demonstrated ability to work productively.</li><li> Excellent professional image, Good communication, presentation and team working skills.</li><li> Ability to meet targets and deadlines, handle pressure and overcome sales challenges<br><br></li></ul>Location: Abu Dhabi - SSTC, Abu Dhabi, Abu Dhabi, United Arab Emirates

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Overview Of The Role:</b></p><p>The Senior Accountant is responsible for managing the financial controlling function across UAE, Qatar, and Oman. This includes collaborating with various stakeholders such as business units, GBS, group entities, and external partners to ensure effective management of accounting, reporting, compliance, and auditing activities. Proficiency in SAP and Navision systems is critical for ensuring accuracy and timeliness in financial processing.</p><p><br></p><p><b>What You Will Do:</b></p><ul><li>Coordinate with Cash office team regarding Cash collection summary statements for Stores, Central Unit, and Restaurants.</li><li>Resolve system issues with support from IKEA IT Team and monitor Cash Collection Reconciliation Reports.</li><li>Reconcile Collection Summary in Navision at month-end and share entries with respective R2R and O2C teams for posting.</li><li>Follow up on sales reconciliations between Stores and Central Unit, manage variance, and resolve differences timely with IT team.</li><li>Perform daily reconciliation of E-Com Debtors, Receipts, E-Com Sales, Deferred Sales, Tax, and Deferred Tax accounts.</li><li>Manage Cash on Delivery by reconciling COD Debtors, Sales, Tax, Deferred sales, and Tax.</li><li>Coordinate with service providers to reconcile cash collection reports with sales and delivery data.</li><li>Resolve system issues in coordination with IKEA IT and Call Center teams.</li><li>Ensure reconciliation and clearing of receipts for transactions via Safex/EPG/Apple Pay/Tabby/Tamara/Samsung Pay.</li><li>Reconcile and manage daily and monthly reconciliations in collaboration with Central Unit, Call Centre, IT Team, and Third-Party service providers.</li><li>Maintain documentation for VAT reconciliation between Navision and SAP and support Group Tax with audits.</li><li>Audit support including coordination with external and internal auditors, providing necessary data, schedules, and reports.</li><li>Perform Purchase and Inventory reconciliation between Navision and SAP.</li><li>Coordinate with Shared Service AP team to review Vendor-related control GL accounts continuously.</li><li>Manage Accounts Receivable by reviewing Credit Facility Documentation and coordinating with B2B, Coface Insurance, and O2C teams.</li><li>Prepare monthly Aging Reports and work on AR Provision.</li><li>Ensure compliance with group accounting and financial policy, particularly VAT related compliance in store.</li><li>Ensure accurate reflection of company performance in Balance Sheet and GL account substantiation.</li><li>Coordinate with shared services and external auditors for audits and implementation of recommendations.</li><li>Work collaboratively to ensure compliance with internal controls and policies.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills To Be Successful:</b></p><ul><li>Proficient in MS Office and Excel.</li><li>Strong knowledge of ERP systems such as SAP &amp; Navision.</li><li>Excellent coordination and communication skills.</li><li>Ability to manage complex reconciliations and financial reporting.</li></ul><p><br></p><p><b>What Qualifies You For The Role:</b></p><ul><li>Bachelor's degree in finance.</li><li>Minimum of 3-5 years experience as an Accounts Executive in a reputable organization.</li><li>Experience with SAP and Navision accounting software systems.</li><li>Knowledge of tax filing and accounting is advantageous.</li></ul><p><br></p></div>

<ol><li><p>Lead Management Manage and monitor incoming leads from all channels (website, walk-ins, social media, third-party platforms), ensuring timely follow-up and accurate lead status updates.</p></li><li><p>Ensure effective lead management—tracking, assigning, and following up on all leads to support the sales team in conversions.</p></li><li><p>Maintain the CRM database with up-to-date customer and vehicle information, ensuring accuracy, consistency, and compliance with company data policies.</p></li><li><p>Track and improve customer touchpoints across sales and service, ensuring a seamless and personalized experience.</p></li><li><p>Develop and execute regular follow-up campaigns for sales prospects, service reminders, renewals, CSI surveys, and loyalty programs.</p></li><li><p>Generate daily, weekly, and monthly CRM reports for management to evaluate conversion rates, lead aging, campaign effectiveness, and customer satisfaction.</p></li><li><p>Role Summary</p></li><li><p>The Automotive CRM Executive plays a key role in managing the end-to-end customer relationship lifecycle—from lead generation to post-sales engagement—using the CRM system. The primary focus is to enhance customer experience, increase customer retention, and ensure CRM data integrity while supporting sales and aftersales departments with actionable insights and automation.</p></li><li><p>Implement and support loyalty initiatives, feedback collection, and reactivation of inactive customers.</p></li><li><p>Ensure compliance with CRM SOPs and provide training when needed.</p></li></ol><p><strong>Desired Candidate Profile</strong></p><p>• Bachelor’s degree in marketing, Business Administration, or related field.</p><p>• 2–4 years of experience in CRM roles, preferably in the automotive industry.</p><p>• Strong knowledge of automotive dealership processes (sales, service, F&I).</p><p>• Hands-on experience with CRM platforms such as Salesforce, Zoho, AutoMate, or similar.</p><br><p>Analytical mindset with advanced Excel and reporting skills.</p><p>•</p><p>Strong interpersonal and communication skills.</p><p>•</p><p>High attention to detail and data accuracy.</p><p>•</p><p>Bilingual (Arabic/English) preferred.</p>

About Us:Emirates Leisure Retail (ELR) and Maritime & Mercantile International (MMI) are subsidiaries of the Emirates Group, committed to excellence in the food and beverage industries. ELR operates a diverse portfolio of over 300+ food and beverage outlets across the globe, featuring internationally acclaimed brands like Costa Coffee UAE and Pret A Manger. MMI specializes in the distribution and retail of beverages, leveraging its expansive network to deliver world-class service and products. Together, ELR and MMI embody our businesses dedication to innovation, quality, and exceptional customer experiences.<br>What’s the purpose of this role To provide exceptional customer service by assisting shoppers, providing product information, replenishing stock, handling transactions, and maintaining a clean and organized environment ensuring a high standard of customer satisfaction and contributing to overall sales performance<br>What will you be doing:Create a welcoming atmosphere for customers, assist with product inquiries and provide recommendations to enhance the shopping experience Promote products and upsell when appropriate to help meet store sales targets Replenish shelves, organize displays and ensure products are correctly priced and labelled Maintain a tidy, safe and welcoming environment by regularly cleaning and organizing the store Assist in stock counts & inventory and help with receiving and unpacking new stock Attend training sessions to expand your product knowledge and skills, supporting both your personal development and the store’s growth Collaborate with your teammates to ensure smooth store operations and success<br>What we are looking for:Must have experience in cash handling & POS system High School Diploma or Equivalent1-2 years’ experience in retail or customer service Ability to handle customer complaints and work under pressure Merchandising and visual display skills may be a plus Must be physically fit and capable of lifting and moving heavy boxes as part of daily operations<br>What makes you a great fit:Enthusiastic and reliable individuals, eager to contribute to a supportive work environment Excellent communication skills and a passion for exceptional customer service Proactive, organised, and eager to contribute to driving store sales Value teamwork and dedicated to creating a positive and supportive workplace Ability to work on a flexible hour, including evenings, weekends, & holidays<br>Why Join Us:By joining our team, we believe in more than just great food and service – we believe in great people. Whether you’re just starting out or looking to build a career in hospitality, we offer a welcoming environment where you can learn, grow, and be part of a team that value, Honesty, Excellence, Respect and Opportunity. If you’re ready to be part of something exciting – where every day brings new experience, we’d love to hear from you! Apply now and take the first step in your journey with us.<br>How to apply Click the Apply button above

<ul><li><p>Coordinate with Cash office team regarding Cash collection summary statements for Stores, Central Unit, and Restaurants.</p></li><li><p>Resolve system issues with support from IKEA IT Team and monitor Cash Collection Reconciliation Reports.</p></li><li><p>Reconcile Collection Summary in Navision at month-end and share entries with respective R2R and O2C teams for posting.</p></li><li><p>Follow up on sales reconciliations between Stores and Central Unit, manage variance, and resolve differences timely with IT team.</p></li><li><p>Perform daily reconciliation of E-Com Debtors, Receipts, E-Com Sales, Deferred Sales, Tax, and Deferred Tax accounts.</p></li><li><p>Manage Cash on Delivery by reconciling COD Debtors, Sales, Tax, Deferred sales, and Tax.</p></li><li><p>Coordinate with service providers to reconcile cash collection reports with sales and delivery data.</p></li><li><p>Resolve system issues in coordination with IKEA IT and Call Center teams.</p></li><li><p>Ensure reconciliation and clearing of receipts for transactions via Safex/EPG/Apple Pay/Tabby/Tamara/Samsung Pay.</p></li><li><p>Reconcile and manage daily and monthly reconciliations in collaboration with Central Unit, Call Centre, IT Team, and Third-Party service providers.</p></li><li><p>Maintain documentation for VAT reconciliation between Navision and SAP and support Group Tax with audits.</p></li><li><p>Audit support including coordination with external and internal auditors, providing necessary data, schedules, and reports.</p></li><li><p>Perform Purchase and Inventory reconciliation between Navision and SAP.</p></li><li><p>Coordinate with Shared Service AP team to review Vendor-related control GL accounts continuously.</p></li><li><p>Manage Accounts Receivable by reviewing Credit Facility Documentation and coordinating with B2B, Coface Insurance, and O2C teams.</p></li><li><p>Prepare monthly Aging Reports and work on AR Provision.</p></li><li><p>Ensure compliance with group accounting and financial policy, particularly VAT related compliance in store.</p></li><li><p>Ensure accurate reflection of company performance in Balance Sheet and GL account substantiation.</p></li><li><p>Coordinate with shared services and external auditors for audits and implementation of recommendations.</p></li><li><p>Work collaboratively to ensure compliance with internal controls and policies.</p></li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Required Skills To Be Successful:</strong></p><ul><li><p>Proficient in MS Office and Excel.</p></li><li><p>Strong knowledge of ERP systems such as SAP & Navision.</p></li><li><p>Excellent coordination and communication skills.</p></li><li><p>Ability to manage complex reconciliations and financial reporting.</p></li></ul><p><br><strong>What Qualifies You For The Role:</strong></p><ul><li><p>Bachelor's degree in finance.</p></li><li><p>Minimum of 3-5 years experience as an Accounts Executive in a reputable organization.</p></li><li><p>Experience with SAP and Navision accounting software systems.</p></li><li><p>Knowledge of tax filing and accounting is advantageous.</p></li></ul></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>JOB TITLE</span></strong><span><br><span>Customer Care Representative | MAF LifeStyle | Customer Care</span><br><strong><span>ROLE SUMMARY</span></strong><br><span>Role Purpose: The Customer Care Representative is responsible for maximizing company sales growth and profitability by overseeing the daily routines, coaching, and developing associates to achieve better performance.</span><br><strong><span>ROLE PROFILE</span></strong></span></p><br><br><ul><li><span>Communicate all personnel, operational, and product issues to the appropriate Contact Center supervisor or manager.</span></li><li><span>Process all customer requests accurately and efficiently. </span></li><li><span>Focus on meeting the customer’s expectations by utilizing all resolution options,</span></li><li><span>Communicate pertinent information to all Contact Center associates. </span></li><li><span>Communicate effectively and efficiently with all company associates and business contacts. </span></li><li><span>Actively participate in regular team meetings and leadership meetings, as required. </span></li><li><span>Promote a keen sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.</span></li></ul><p><span><br><strong><span>REQUIREMENTS</span></strong><br></span></p><br><br><ul><li><span>High School Certificate</span></li><li><span>Retail or sales background</span></li><li><span>English &amp; Arabic speaker</span></li><li><span>Minimum 1 year of experience in Customer services</span></li></ul> <br> </div>

- Acquire High Net Worth mortgage customers for the Bank<br><br>- Consistently exceed monthly KPI targets & achieve monthly sales targets in the financial year.<br><br>- Lead mortgage business development initiatives within targeted segments, real estate partners and approved mortgage brokers and in residential and commercial developments.<br>- Adhere to all policies with regard to KYC/ AML as set out by the Bank from time to time.<br>- Should be fully accredited for selling mortgages & Islamic solution.<br><br>- Record all sales activities in Daily Sales Reports and update CRM for leads and contacts.<br><br>- Participate in all Team Activities like morning huddles, training and coaching, complete mandatory compliance and fraud trainings, Lean & rewards celebrations.<br>- Follow market intelligence including internal needs & competitor activity<br>- Maintains professional, technical and product knowledge by attending various trainings & sales workshops as guided by the management.<br>Ensure control requirement of the business are adhered to in line with Bank policies to ensure quality growth in business.