وظائف فترة مسائية في الإمارات

Job Location:<br><br>Anantara Mina Al Arab Ras Al Khaimah Resort<br><br>Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.<br><br>Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.<br><br>Escape to Ras Al Khaimah for beach, desert, and mountain adventures. The northernmost emirate of the UAE, Ras Al Khaimah enjoys a more tranquil rhythm, yet is only 45 minutes from Dubai. Anantara Mina Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary.<br><br>Nature lovers will relish the open terrain of Ras Al Khaimah. From balmy waters to golden shorelines to rugged desert, adventure abounds. Charter a yacht and sail off into the sunset. Ride across rolling dunes and conquer the mountain peak of Jebel Jais.<br><br>To be the main point of guest contact 24 hours. Monitor all night arrivals, ensuring all requests are carried out smoothly. Ensure all reservations are honoured, or dealt with as quickly and smoothly as possible. Deal with VIP room inspections/arrivals/departures. Ensure all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis. Complete the night audit in line with the standards and procedures of the resort for night manager. Submit housekeeping and cleaning requests as required. Ensure all Team Members are up to date with current facts of the hotel products and services including room types, rates, relatives and facilities, food and beverage outlets, spa and health club.<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insight, our passion for luxury travel spans cultures and customs, inspiring us to create warm and refined experiences for those seeking a richer perspective on the world. Each of our hotels has its own distinctive style and sense of place, where we take every opportunity to deliver personal and meaningful guest experiences. If you would like to embrace a wider world of opportunities, we would be delighted to welcome you to the world’s most international luxury hotel brand.</p><br><p>Located on Hayat Island, <strong>InterContinental Ras Al Khaimah Mina Al Arab Resort &amp; Spa</strong> is a luxury beachfront resort where island living meets authentic Arabian hospitality. Less than an hour from Dubai, the resort offers a refined yet relaxed escape surrounded by natural landscapes, open sea views, and powder-soft beaches. With a collection of rooms, villas, and residences, a variety of restaurants and bars, and award-winning spa and leisure facilities, we focus on creating thoughtful, personal, and memorable experiences for families, couples, and groups in a true resort setting.</p><br><p><span><span>First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for an Instant Service Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.</span></span></p><br>A little taste of your day-to-day:<br>Every day is different, but you’ll mostly be:<br><ul><li><span><span>Provide prompt, courteous and efficient service to all guests to achieve a high level of customer satisfaction through personalized service as per Brand Standards.</span></span></li><li><span><span>Demonstrate a complete understanding of the hotel policies, procedures, service standards, have full knowledge of the hotel facilities, happenings, local conditions and current events.</span></span></li><li><span><span>Rotate in 3 shifts (morning / afternoon / night).</span></span></li><li><span><span>Handle incoming calls and handle wakeup calls</span></span></li><li><span><span>Work closely with your team members, Supervisors, Managers and also colleagues of other department in a friendly manner assuring mutual respect and encourage each other to create Great Hotels Guests Love.</span></span></li><li><span><span>Maintain the privacy of all guests by ensuring that no details are disclosed.</span></span></li><li><span><span>Take ownership of guest requests and notify them of any delays in performing work orders in accepted standard time and call them back to ensure their satisfaction.</span></span></li><li><span><span>Take ownership of solving guest problems and pass it to the Manager on Duty if necessary and record the guest complaints.</span></span></li><li><span><span>Complete additional tasks assigned by your Service Leader, Supervisor or Manager&nbsp;</span></span></li><li><span><span>Promptly handle all emergency calls efficiently.</span></span></li><li><span><span>Use Messagebox to log all requests and issues</span></span></li><li><span><span>Promptly check all e-mails and action accordingly.&nbsp;</span></span></li><li><span><span>Attend shift briefings, read handovers and participate in departmental meetings/gatherings.&nbsp;</span></span></li><li><span><span>Be fully knowledgeable of the operating systems such as Alcatel, Opera, Messagebox, Microsoft and etc to perform the tasks/operations promptly</span></span></li></ul>What We need from you:<br><ul><li><span><span>Minimum two years’ experience in the same role in a 5 star hotel, Call centre or any customer service related job.</span></span></li><li><span><span>Intermediate knowledge of Microsoft Office and Microsoft Outlook.</span></span></li><li><span><span>Excellent written and verbal English communication skills and knowledge of an additional language is an advantage.</span></span></li><li><span><span>Previous experience in Opera system is an advantage.</span></span></li><li><span><span>Ability to work independently and within a team environment.</span></span></li><li><span><span>Able to manage multiple tasks.</span></span></li><li><span><span>Eager to learn, stay motivated &amp; progress.</span></span></li><li><span><span>Enthusiastic, courteous &amp; helpful to colleagues &amp; customers.</span></span></li><li><span><span>Customer service orientated.</span></span></li><li><span><span>Outgoing, friendly, warm personality.</span></span></li></ul>What you can expect from us:<br>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.&nbsp;<br>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.&nbsp;<br>IHG gives every member of the team&nbsp;the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. <br>So, join us and you’ll become part of our ever-growing global family.<br><br> </div>

Job Description<br><br>Exceptional Hospitality Starts with You<br><br>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As HVAC Technician, you are responsible for inspecting, diagnosing, maintaining, and repairing heating, ventilation, and air conditioning systems to ensure optimal comfort and satisfaction for Guests and Team Members.<br><br>Responsibilities<br><br>Here's what you'll do during a typical day:<br><br>Maintain HVAC Systems: Install, inspect, test, and maintain HVAC systems, including chillers, AHUs, FCUs, VRF systems, ventilation units, and exhaust fans to ensure reliable operation and optimal performance. Perform Preventive Maintenance: Conduct scheduled preventive maintenance, inspections, and servicing to maximize equipment efficiency, reduce downtime, and extend the life of HVAC systems. Diagnose and Repair HVAC Equipment: Identify root causes of equipment malfunctions and carry out repairs or replacements of motors, compressors, coils, belts, thermostats, refrigerant lines, and other HVAC components while following safety and quality standards. Ensure Compliance and Safety: Inspect HVAC systems to ensure compliance with safety regulations, manufacturer guidelines, and environmental standards, while identifying and reporting potential hazards or system inefficiencies. Respond to Service Requests and Emergencies: Attend HVAC-related service requests promptly and respond effectively to equipment failures, refrigerant leaks, ventilation issues, and other emergency situations to minimize operational disruption. Document Maintenance Activities: Maintain accurate records of inspections, preventive maintenance, repairs, and completed work orders, while reporting issues requiring further attention. Support Energy Efficiency Initiatives: Assist with energy management programs, HVAC system upgrades, and optimization projects to improve system performance and reduce energy consumption. Assist with Special Projects: Perform additional maintenance duties and special projects as assigned by management to support the Engineering and Facilities team.<br><br>Qualifications<br><br>What It Takes to Make the Stay<br><br>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br>The Following Capabilities And Qualifications Would Be Advantageous<br><br>Diploma or equivalent qualification in HVAC Technology, Mechanical Engineering, or a related technical field. Proven hands-on experience in the installation, maintenance, troubleshooting, and repair of HVAC systems and equipment. Sound knowledge of electrical and mechanical systems related to building services. Previous experience in the hospitality industry is an advantage. Valid HVAC Technician Licenses. Flexible to respond to changing operational requirements, including emergency call-outs and shift work.<br><br>About The Team<br><br>How We’ll Help You Thrive<br><br>Benefits<br><br>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:<br><br>Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program<br><br>Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents<br><br>Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care<br><br>Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).<br><br>Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Job Description<br><br>Exceptional Hospitality Starts with You<br><br>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Experience Supervisor, you’re not just supervising daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br>Responsibilities<br><br>Here's what you'll do during a typical day:<br><br>Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency Manage special projects: Lead department initiatives or ad-hoc assignments<br><br>Qualifications<br><br>What It Takes to Make the Stay<br><br>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br>About Us<br><br>Join an Award-Winning Workplace Culture<br><br>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.<br><br>About The Team<br><br>How We’ll Help You Thrive<br><br>Benefits<br><br>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:<br><br>Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program<br><br>Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents<br><br>Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care<br><br>Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).<br><br>Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

<br><ul><li><p>Coordinate with the vendor POC and internal teams.</p></li><li><p>Handle customer service and administrative activities.</p></li><li><p>Coordinate daily operations and follow up on requirements.</p></li><li><p>Maintain records, documents, and reports.</p></li><li><p>Communicate with customers, vendors, and team members.</p></li><li><p>Support general administrative and coordination tasks.</p><br></li></ul><p><strong>Desired Candidate Profile</strong></p><br><ul><li><p>Good communication skills.</p></li><li><p>Previous experience in <strong>customer service, administration, or coordination</strong> preferred.</p></li><li><p>Flexible to work day and night shifts.</p></li><li><p>Immediate availability</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Ennismore / Accor’s limitless possibilities. By joining us every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.</p><br><p>Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.</p><br><p>SALARIES AND BENEFITS</p><br><ul><li>Competitive Salary</li><li>Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks</li><li>Vacation tickets /benefits provided by the hotel</li><li>Medical Insurance Provided</li></ul><br>Job Description<br><br><p>The Front Office Coordinator is a key member of the Front Office Team, responsible for supporting the smooth and efficient day-to-day operations of the front desk. This role plays a vital part in managing administrative and&nbsp; financial-related tasks, including billing, invoicing, and payment processing, as well as assisting with administrative duties to ensure high-quality service delivery.</p><br><p><strong>Key Responsibilities</strong></p><br><ul><li>Coordinate and manage billing processes, including the preparation and reconciliation of invoices</li><li>Assist in tracking payments, processing transactions, and resolving billing discrepancies</li><li>Assist in night audits and reconciliation of group billings, meal allocations and checks.</li><li>Maintain accurate financial and client records in accordance with company policies</li><li>Provide front desk support, including greeting visitors, answering phones, and managing appointments</li><li>Liaise with internal departments to ensure seamless front office operations</li><li>Support financial reporting and assist with audits or financial reviews as needed</li></ul><br>Qualifications<br><br><ul><li>Proven experience in a front desk or&nbsp;accounting&nbsp;role, preferably within a luxury resort or hotel environment</li><li>Strong understanding of billing, invoicing, and general financial procedures</li><li>Excellent communication and interpersonal skills, with a focus on delivering exceptional guest service</li><li>Proficient in front office software systems (e.g., PMS, POS) and Microsoft Office Applications</li><li>High attention to detail, accuracy, and organizational skills</li><li>Ability to multitask, prioritize responsibilities, and work efficiently under pressure</li><li>Professional appearance and demeanor with a customer-first mindset</li><li>Flexibility to work varied shifts, including weekends and holidays, as needed</li></ul> </div>

<ul><li><p>Jobs&nbsp;at&nbsp;this&nbsp;level&nbsp;will&nbsp;be&nbsp;involved&nbsp;in&nbsp;setting,&nbsp;supervising&nbsp;and&nbsp;carrying&nbsp;out&nbsp;activities&nbsp;associated&nbsp;with&nbsp;construction&nbsp;functions,&nbsp;ensuring&nbsp;that&nbsp;necessary&nbsp;resources&nbsp;are&nbsp;available&nbsp;and&nbsp;that&nbsp;work&nbsp;is&nbsp;completed&nbsp;on&nbsp;schedule&nbsp;and&nbsp;to&nbsp;required&nbsp;safety&nbsp;and&nbsp;quality&nbsp;standards</p></li><li><p>These&nbsp;jobs&nbsp;could&nbsp;be&nbsp;located&nbsp;on&nbsp;projects&nbsp;within&nbsp;the&nbsp;Operations&nbsp;function</p></li><li><p>Plan,&nbsp;organise&nbsp;and&nbsp;prioritise&nbsp;the&nbsp;multidiscipline&nbsp;activities&nbsp;of&nbsp;subordinates&nbsp;involved&nbsp;in&nbsp;construction&nbsp;activities</p></li><li><p>Ensure&nbsp;the&nbsp;implementation&nbsp;of&nbsp;the&nbsp;most&nbsp;cost&nbsp;effective&nbsp;construction&nbsp;approaches&nbsp;and&nbsp;strict&nbsp;compliance&nbsp;with&nbsp;approved&nbsp;safety&nbsp;procedures,&nbsp;craft&nbsp;standards&nbsp;and&nbsp;timely&nbsp;completion</p></li><li><p>Co-ordinate&nbsp;the&nbsp;activities&nbsp;of&nbsp;the&nbsp;various&nbsp;disciplines&nbsp;and&nbsp;those&nbsp;of&nbsp;other&nbsp;departments&nbsp;to&nbsp;ensure&nbsp;continuity&nbsp;of&nbsp;work&nbsp;programmes&nbsp;and&nbsp;avoid&nbsp;conflicting&nbsp;activity&nbsp;schedules</p></li><li><p>Approve&nbsp;daily,&nbsp;weekly&nbsp;and&nbsp;monthly&nbsp;work&nbsp;plans&nbsp;for&nbsp;day&nbsp;and&nbsp;night&nbsp;shifts&nbsp;and&nbsp;supervises&nbsp;the&nbsp;allocation&nbsp;of&nbsp;duties&nbsp;and&nbsp;monitoring&nbsp;of&nbsp;performance&nbsp;to&nbsp;ensure&nbsp;deadlines&nbsp;are&nbsp;met&nbsp;and&nbsp;that&nbsp;completed&nbsp;work&nbsp;meets&nbsp;set&nbsp;standards.&nbsp;Prepare&nbsp;reports&nbsp;on&nbsp;work&nbsp;undertaken&nbsp;for&nbsp;consideration&nbsp;by&nbsp;Engineers</p></li><li><p>Participate&nbsp;in&nbsp;meetings&nbsp;on&nbsp;project&nbsp;requirements&nbsp;and&nbsp;proposes&nbsp;support&nbsp;facilities&nbsp;to&nbsp;meet&nbsp;project&nbsp;schedules</p></li><li><p>Ensure&nbsp;all&nbsp;tools,&nbsp;consumables&nbsp;and&nbsp;documentation&nbsp;for&nbsp;project&nbsp;construction&nbsp;are&nbsp;available&nbsp;and&nbsp;that&nbsp;adequate&nbsp;replenishment&nbsp;levels&nbsp;are&nbsp;maintained</p></li><li><p>Co-ordinate&nbsp;demobilisation&nbsp;activities&nbsp;at&nbsp;remote&nbsp;project&nbsp;sites&nbsp;that&nbsp;have&nbsp;no&nbsp;out-posted&nbsp;engineer.&nbsp;Ensure&nbsp;cost&nbsp;effective&nbsp;redeployment&nbsp;of&nbsp;manpower&nbsp;and&nbsp;construction&nbsp;equipment</p></li><li><p>Receive&nbsp;input&nbsp;from&nbsp;Foremen&nbsp;and&nbsp;develop&nbsp;comprehensive&nbsp;data,&nbsp;including&nbsp;recommendations,&nbsp;for&nbsp;inclusion&nbsp;in&nbsp;the&nbsp;project&nbsp;estimation&nbsp;process</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Secondary&nbsp;School&nbsp;Certificate&nbsp;with&nbsp;a&nbsp;discipline-specific&nbsp;Technical&nbsp;qualification,&nbsp;or&nbsp;equivalent&nbsp;</p></li><li><p>Minimum&nbsp;15&nbsp;years&nbsp;of&nbsp;relevant&nbsp;experience&nbsp;in&nbsp;Oil&nbsp;&&nbsp;Gas&nbsp;Industry</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Responsible for the management and coordination of all Rooms area departments (including Front Office, Engineering/Maintenance and Housekeeping) and managing staff. Plans, develops, implements and evaluates the quality of property’s guest rooms. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals. The position ensures that the Rooms division meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>CORE WORK ACTIVITIES<br>Supporting the Management of Rooms Division Activities<br>• Champions the brand’s service vision for product and service delivery.<br>• Communicates a clear and consistent message regarding departmental goals to produce desired results.<br>• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.<br>• Monitors and promotes room rates, specials, and promotions at the residence.<br>• Monitors expected arrivals and departures.<br>• Coordinates and makes preparations for group activities.<br>• Runs and reviews critical information contained in Rooms division reports.<br>• Operates all department equipment as necessary and reporting malfunctions.<br>• Ensures employees have the proper supplies and uniforms.<br>• Understands night audit procedures and being able to comprehend and utilize reports as necessary.<br>• Understands and complies with loss prevention policies and procedures.<br>• Assists in ensuring the property’s crisis management plan is followed as applicable.<br>Managing Profitability<br>• Analyzes service issues and identifies trends.<br>• Works with Rooms division teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.<br>• Reviews and audits expenses.<br>Managing Revenue Goals<br>• Monitors Rooms division sales performance against budget.<br>• Reviews reports and financial statements to determine Rooms division performance against budget.<br>• Reviews Rooms division occupancy &amp; rate, wages and controllable expenses.<br>• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.<br>Ensuring and Providing Exceptional Customer Service<br>• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.<br>• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.<br>• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.<br>• Coordinates and communicates event details both verbally and in writing to the customer and property operations.<br>• Creates an atmosphere in the Rooms division that meets or exceeds guest expectations.<br>• Responds to and handles guest problems and complaints.<br>• Uses personal judgment and expertise to enhance the customer experience.<br>• Stays available to solve problems and/or suggest alternatives to previous arrangements.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Ensures that employees understand expectations and parameters for Room division duties.<br>Managing and Conducting Human Resources Activities<br>• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.<br>• Interviews applicants as needed.<br>• Ensures employees are treated fairly and equitably.<br>• Ensures that regular, ongoing communication is happening in the Rooms division (e.g., pre-shift briefings, staff meetings).<br>• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.<br>• Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.<br>• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.<br>• Solicits employee feedback, utilizes an “open door policy” and reviews employee engagement results to identify and address employee problems or concerns.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.<br>• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.<br>• Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>About Amazon Operations<br>Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy to the moment their item is delivered ,from desktop to doorstep. Across the region, we have multiple Fulfillment Centers, hundreds of Delivery Stations, thousands of machines, and tens of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time.<br>About the Role<br>Join us in the Amazon Reliability Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse and Delivery Network.<br>We are looking for motivated, customer-focused people who want to join our team as a Facilities Coordinator in our Reliability, Maintenance and Engineering team. The focus of this role is to ensure safety regulations and policies are adhered to, to ensure preventative maintenance is conducted on time to a high standard, and to provide high levels of equipment availability through continuous improvement.<br>Key job responsibilities<br>The Reliability Maintenance Engineering coordinator will role model health and safety best practices and monitor those around them to ensure they follow the example they set. <br>- You will work in a hands-on manner and demonstrate Subject Matter Expert levels of knowledge on all Material Handling Equipment in the building.<br>- You will coach and mentor the technicians on shift while supporting the line manager and supervising the shift in their absence. <br>- You will provide high levels of equipment availability to our internal customers by means of troubleshooting and prioritizing issues effectively.<br>- You will support continuous improvement of systems in a standard manner across the network and develop and maintain good working relationships across all levels in the organization. <br>- You will demonstrate a strong understanding of Overall Equipment Effectiveness and equipment performance metrics. <br>- You will also be responsible for the management of contractors working within the facility. <br>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.<br>- 1+ years of working with computers and Microsoft Office products and applications experience<br>- Bachelor's degree in electrical or mechanical engineering, engineering technology or equivalent, or 1+ years of industrial controls and automation experience<br>- Experience in project management including resource planning, managing schedules, reporting project status and prioritizing own tasks and those of other team members for multiple projects<br>- Experience in material handling systems (MHS) installation, operation and maintenance<br>- Experience with PLC (Programmable Logic Controller)-controlled automation and issue diagnosis in a continuous process or production environment, or experience working with electrical and mechanical conveyance systems<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>JOB OVERVIEW</strong></p><br><br><p>The Customs Entry Agent ensures 100% compliance with all regulatory requirements related to customs clearance. He / She should have clear understanding of department KPI’s and Network Operations and ensure timely customs clearance of shipments taking into consideration that all DHL customers have an express requirement and are looking for instant and immediate action. Accuracy and Speed are key characteristics with organising and prioritising the job within the stipulated timeframe. The incumbent should be a self learner, detail oriented and an excellent team player.</p><br><br><p><strong>MAIN RESPONSIBILITIES</strong></p><br><br><ul><li>Declare all custom pre-alerts on time.</li><li>Ensure accuracy of HSCODE, Goods country of origin, no of pieces, weight value, and currency while lodging an entry to customs.</li><li>All clearance through Mirsal 2 / B2G has to be submitted at line items.</li><li>Shipments which require special handling needs to be updated with appropriate preset ACA statuses / Bond Reasons.</li><li>Shipments cleared which requires regulatory approvals should be handed over to the respective supervisors for getting it endorsed by the inspection.</li><li>Follow Gateway clearance procedures as outlined in the GSOP manual and ensure strict compliance with all regulatory requirements.</li><li>Ensure proper record keeping is done and reports &amp; files are updated timely and appropriately.</li><li>Should be a Self learner and should keep himself updated with the current changes in the customs rules and regulations and with the current trends of shipping and logistics industry.</li><li>DUBAITRADE, DCE, DCC, ACA, CIA, GIA, GDI and other Gateway Applications.</li><li>The department operates 24 x 7 - 365 days. The incumbent is required to work in day / night shifts. Public holidays in the country are usually a normal working day for our department, and the staff will get compensated with a day off on another day or will be compensated by paying OT.</li><li>Gateway department operates in different locations (JAFZ / DAFZ / SFZ / HFZ etc.) The staffs are required to work in any of these locations as and when it is required. The staffs need to find their own means of transport for these locations.</li></ul><p><strong>EDUCATION / EXPERIENCE / QUALIFICATION REQUIREMENTS</strong></p><br><br><ul><li>Sound knowledge of the UAE Customs code and practices</li><li>Sound working knowledge of Microsoft Office Tools</li><li>Preferably Graduate or equivalent</li></ul><br><br> </div>

Main role:Interpreting English phone conversations to *Moroccan Arabic* and vice versa. Benefits:Work at HOME anywhere inside the U. A. ESalary 5000 AED. PREMIUM medical insurance. Annual Flight Ticket.2 years employment visa.5 working days (2 days Off).9 hours a day (8 Working Hours + 1 Hour break time). Career path and chances of internal promotions Only for Teleperformance employees.<br>job requirements:Stable internet connection. Flexible with night shifts.<br>Qualifications required:** English Fluency is a must. Medical background is a plus. Background in translation is a plus. Customer service experience is a plus.<br>#Moroccan_speakers #workathome #interpreters

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Every plate has the potential to create a memory that lasts a lifetime for our guests. To deliver all this and more, we’re looking for a Cook / Commis Chef with a passion for presentation, dedication to flavour and commitment to setting high standards from workspace to table and beyond.<br> A little taste of your day-to-day:<br> Every day is different, but you’ll mostly be:<br> ●Making every single meal a feast for the eyes and treat for the tastebuds<br> ●Taking ownership for your workstation – keeping on top of supplies, equipment and waste<br> ●Being cleaner than clean to meet or exceed local cleanliness and hygiene laws<br> ●Helping with washing up and other kitchen duties where needed<br> ●Taking on other ad-hoc duties like a true team player&nbsp;<br> What We need from you:<br> ●The strength to lift, push and pull big objects up to 50lbs (23 kg) which can also involve bending and kneeling&nbsp;<br> ●A good grasp of reading, writing and basic maths&nbsp;<br> ●The flexibility to work night, weekend and holiday shifts&nbsp;<br> ●Compliance with local laws on food handling and serving alcohol – you’ll need to be above the minimum age required and fluent in the local language&nbsp;<br> ●Great communication – you’ll be warm, welcoming and easy to talk to&nbsp;<br> What you can expect from us:<br> We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.&nbsp;<br> Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.&nbsp;<br> IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing<br> framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. <br> So, join us and you’ll become part of our ever-growing global family.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong>About us:</strong></span></span></p><br><p><span><span>Ideally located in the heart of Sharjah, <strong>voco Sharjah</strong> offers easy access to Sharjah International Airport, SAIF Zone, and the city's key business and commercial districts. The hotel prime location provides convenient connectivity to Dubai, Ajman, and Sharjah's most popular attractions.</span></span></p><br><p><span><span>The hotel is perfectly positioned near some of Sharjah's most renowned educational and cultural institutions, including the University of Sharjah and the American University of Sharjah, making it an excellent choice for visiting academics, students, families, and corporate travelers. Guests are also within easy reach of University Hospital Sharjah, and the vibrant Aljada community.</span></span></p><br><p><span><span>Designed with voco's signature charm and thoughtful hospitality, the hotel features stylish guest rooms and suites, a fully equipped fitness centre, an inviting outdoor swimming pool, versatile meeting and event facilities, and a selection of dining experiences, including an all-day dining restaurant, cozy café, and lobby lounge. Whether the stay is for a short visit or an extended stay, voco Sharjah delivers a warm, trendy comfortable, and memorable experience.</span></span></p><br><p><span><span>Ready to spread the word about our exceptional guest experiences? We’re searching for a Director of Sales with the strategic nous to help us beat our room night sales goals. Night after night.</span></span></p><br><p><span><span><strong>Your day to day</strong></span></span><span><span> :</span></span></p><br><p><span><span>A little taste of your day-to-day:</span></span></p><br><p><span><span>&nbsp;Every day is different, but you’ll mostly be:</span></span></p><br><ul><li><p><span><span>Lead the Sales &amp; Marketing team to develop and execute commercial strategies that maximise revenue, market share, and hotel profitability.</span></span></p><br></li><li><p><span><span>Develop and implement annual sales, marketing, and revenue plans aligned with the hotel's business objectives and IHG brand standards.</span></span></p><br></li><li><p><span><span>Build and maintain strong relationships with key corporate accounts, travel partners, government entities, event planners, and industry stakeholders.</span></span></p><br></li><li><p><span><span>Drive business across all revenue streams, including rooms, meetings and events, food and beverage, and other hotel outlets.</span></span></p><br></li><li><p><span><span>Monitor market trends, competitor activity, and customer insights to identify new business opportunities and maintain a competitive advantage.</span></span></p><br></li><li><p><span><span>Lead, coach, and inspire the Sales &amp; Marketing team to achieve individual and departmental performance goals.</span></span></p><br></li><li><p><span><span>Collaborate closely with Revenue Management, Operations, and other departments to optimise commercial performance and enhance the guest experience.</span></span></p><br></li><li><p><span><span>Oversee the hotel's marketing strategy, digital presence, brand positioning, public relations, and promotional campaigns.</span></span></p><br></li><li><p><span><span>Analyse sales performance, forecasting, and commercial KPIs, providing regular reports and recommendations to the General Manager.</span></span></p><br></li><li><p><span><span>Manage departmental budgets, sales expenses, and return on investment for marketing initiatives.</span></span></p><br></li><li><p><span><span>Represent the hotel at industry events, trade shows, networking functions, and client meetings to strengthen market presence.</span></span></p><br></li><li><p><span><span>Champion a high-performance, customer-focused culture while ensuring compliance with IHG brand standards and company policies&nbsp;</span></span></p><br></li></ul><p><span><span><strong>What we need from you:</strong></span></span></p><br><ul><li><span><span>Bachelor's degree in Business, Marketing, Hospitality Management, or a related field.</span></span></li><li><span><span>A minimum of 5 to 7 years of progressive sales and marketing experience within the hospitality industry, including leadership experience in a similar role.</span></span></li><li><span><span>Proven track record of developing and delivering commercial strategies that drive revenue growth and market share.</span></span></li><li><span><span>Strong understanding of hotel sales, marketing, revenue management, digital marketing, and distribution channels.</span></span></li><li><span><span>Excellent knowledge of the local and regional hospitality market, corporate business, and government segments.</span></span></li><li><span><span>Outstanding leadership, coaching, and stakeholder management skills with the ability to build and motivate high-performing teams.</span></span></li><li><span><span>Strong commercial acumen with excellent negotiation, analytical, and decision-making abilities.</span></span></li><li><span><span>Excellent communication, presentation, and relationship-building skills.</span></span></li><li><span><span>Experience working with hotel sales, CRM, and revenue management systems is preferred.</span></span></li><li><span><span>Fluent in English. Additional language skills are an advantage.</span></span></li></ul><p><span><span><strong>What we offer</strong></span></span><span><span>:</span></span></p><br><p><span><span>&nbsp;We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.&nbsp;</span></span></p><br><p><span><span>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.&nbsp;</span></span></p><br><p><span><span>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.&nbsp;So, join us and you’ll become part of our ever-growing global family.</span></span></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Ideally located in the heart of Sharjah, <strong>voco Sharjah</strong> offers easy access to Sharjah International Airport, SAIF Zone, and the city's key business and commercial districts. The hotel prime location provides convenient connectivity to Dubai, Ajman, and Sharjah's most popular attractions.</span></p><br><p><span>The hotel is perfectly positioned near some of Sharjah's most renowned educational and cultural institutions, including the University of Sharjah and the American University of Sharjah, making it an excellent choice for visiting academics, students, families, and corporate travelers. Guests are also within easy reach of University Hospital Sharjah, and the vibrant Aljada community.</span></p><br><p><span>Designed with voco's signature charm and thoughtful hospitality, the hotel features stylish guest rooms and suites, a fully equipped fitness centre, an inviting outdoor swimming pool, versatile meeting and event facilities, and a selection of dining experiences, including an all-day dining restaurant, cozy café, and lobby lounge. Whether the stay is for a short visit or an extended stay, voco Sharjah delivers a warm, trendy comfortable, and memorable experience.</span></p><br>Ready to spread the word about our exceptional guest experiences? We’re searching for a Director of Sales with the strategic nous to help us beat our room night sales goals. Night after night.<br>A little taste of your day-to-day:<br>Every day is different, but you’ll mostly be:<br><ul><li><p><span>Lead the Sales &amp; Marketing team to develop and execute commercial strategies that maximise revenue, market share, and hotel profitability.</span></p><br></li><li><p><span>Develop and implement annual sales, marketing, and revenue plans aligned with the hotel's business objectives and IHG brand standards.</span></p><br></li><li><p><span>Build and maintain strong relationships with key corporate accounts, travel partners, government entities, event planners, and industry stakeholders.</span></p><br></li><li><p><span>Drive business across all revenue streams, including rooms, meetings and events, food and beverage, and other hotel outlets.</span></p><br></li><li><p><span>Monitor market trends, competitor activity, and customer insights to identify new business opportunities and maintain a competitive advantage.</span></p><br></li><li><p><span>Lead, coach, and inspire the Sales &amp; Marketing team to achieve individual and departmental performance goals.</span></p><br></li><li><p><span>Collaborate closely with Revenue Management, Operations, and other departments to optimise commercial performance and enhance the guest experience.</span></p><br></li><li><p><span>Oversee the hotel's marketing strategy, digital presence, brand positioning, public relations, and promotional campaigns.</span></p><br></li><li><p><span>Analyse sales performance, forecasting, and commercial KPIs, providing regular reports and recommendations to the General Manager.</span></p><br></li><li><p><span>Manage departmental budgets, sales expenses, and return on investment for marketing initiatives.</span></p><br></li><li><p><span>Represent the hotel at industry events, trade shows, networking functions, and client meetings to strengthen market presence.</span></p><br></li><li><p><span>Champion a high-performance, customer-focused culture while ensuring compliance with IHG brand standards and company policies.</span></p><br></li></ul>What We need from you:<br><ul><li><p><span>Bachelor's degree in Business, Marketing, Hospitality Management, or a related field.</span></p><br></li><li><p><span>A minimum of 5 to 7 years of progressive sales and marketing experience within the hospitality industry, including leadership experience in a similar role.</span></p><br></li><li><p><span>Proven track record of developing and delivering commercial strategies that drive revenue growth and market share.</span></p><br></li><li><p><span>Strong understanding of hotel sales, marketing, revenue management, digital marketing, and distribution channels.</span></p><br></li><li><p><span>Excellent knowledge of the local and regional hospitality market, corporate business, and government segments.</span></p><br></li><li><p><span>Outstanding leadership, coaching, and stakeholder management skills with the ability to build and motivate high-performing teams.</span></p><br></li><li><p><span>Strong commercial acumen with excellent negotiation, analytical, and decision-making abilities.</span></p><br></li><li><p><span>Excellent communication, presentation, and relationship-building skills.</span></p><br></li><li><p><span>Experience working with hotel sales, CRM, and revenue management systems is preferred.</span></p><br></li><li><p><span>Fluent in English. Additional language skills are an advantage.</span></p><br></li></ul>What you can expect from us:<br>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.&nbsp;<br>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.&nbsp;<br>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. <br>So, join us and you’ll become part of our ever-growing global family.<br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Do you see yourself as the Director of Rooms for both InterContinental® &amp; Crowne Plaza® Hotel&nbsp;Dubai Festival City? <br>As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.<br>Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.<br>If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.<br>The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotels. These include the luxury brand InterContinental, the lavish long-stay InterContinental Residence Suites, the superior upscale Crowne Plaza, and the vibrant mid-scale Holiday Inn &amp; Suites. In addition to over 1600 rooms, the four properties boast a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.<br><strong>A little taste of your day-to-day:</strong></p><br><ul><li><p>Oversee night audit function and validation of daily financial reports.</p><br></li><li><p>Prepare and submit statistical, performance, and forecast analysis and reports as required.</p><br></li><li><p>Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control.</p><br></li><li><p>Use company systems and processes to maximize revenue. Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.</p><br></li><li><p>Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.</p><br></li><li><p>Educate and train team members in compliance with brand standards, service behaviours, and governmental regulations. Ensure staff has the tools, training, and equipment to carry out job duties.</p><br></li><li><p>Promote teamwork and quality service through daily communication and coordination with other departments.</p><br></li><li><p>Recommend and/or initiate disciplinary, or other staffing/human resources-related actions in accordance with hotel or company rules and policies.</p><br></li><li><p>Ensure colleagues provide guests with prompt service, professional attention, and personal recognition.</p><br></li><li><p>Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest feedback and build relationships that drive continuous improvements in guest satisfaction.</p><br></li><li><p>Conduct routine inspections of rooms, public areas, and housekeeping operations, taking immediate actions to correct any deficiencies.</p><br></li><li><p>Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals.</p><br></li><li><p>Communicate all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs to appropriate departments.</p><br></li><li><p>Regularly audit/spot checks all financial transactions to ensure governmental regulations and data privacy requirements are met.</p><br></li><li><p>Form part of the crisis management team.</p><br></li><li><p>Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts.</p><br></li><li><p>Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues.&nbsp;</p><br></li><li><p>Actively participate in key management issues such as capital projects, refurbishment, training, and guest service.</p><br></li><li><p>Make detailed and reasonable cost control plans to maximize operating profit without compromising standards and guest experience.</p><br></li><li><p>Analyse costs monthly and prepare action plans for cost per occupied room, payroll, and other expenses.</p><br></li><li><p>Manage all direct reports professionally, encouraging good teamwork and operations.</p><br></li><li><p>Make or approve appropriate annual/quarterly/monthly budgets, targets, and work plans for each direct report.</p><br></li><li><p>Complete relevant tasks assigned by the Cluster Hotels Manager.</p><br></li></ul><p><strong>What we need from you:</strong></p><br><ul><li><p>Three years of guest service or hotel experience, including at least two years in a mid-management role, or an equivalent combination of education and experience.</p><br></li><li><p>Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories.</p><br></li><li><p>Approachable - guests will need to come to you with concerns as well as compliments.</p><br></li><li><p>Proficiency in Opera (PMS) and the Microsoft Office Suite is required.&nbsp;</p><br></li><li><p>Fluency in English - extra language skills would be great, but not essential.</p><br></li><li><p>Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math, and computers.</p><br></li><li><p>Flexibility - night, weekend, and holiday shifts are all part of the job.</p><br></li><li><p>You’ll have a university degree.<br>&nbsp;</p><br></li></ul><p><strong>What you can expect from us:</strong><br>We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.<br>Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.<br>IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.<br>So, join us, and you’ll become part of our ever-growing global family.</p><br><br>At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Do you see yourself as the Director of Rooms for both InterContinental® &amp; Crowne Plaza® Hotel&nbsp;Dubai Festival City? <br>As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.<br>Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.<br>If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.<br>The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotels. These include the luxury brand InterContinental, the lavish long-stay InterContinental Residence Suites, the superior upscale Crowne Plaza, and the vibrant mid-scale Holiday Inn &amp; Suites. In addition to over 1600 rooms, the four properties boast a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.<br><strong>A little taste of your day-to-day:</strong></p><br><ul><li><p>Oversee night audit function and validation of daily financial reports.</p><br></li><li><p>Prepare and submit statistical, performance, and forecast analysis and reports as required.</p><br></li><li><p>Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control.</p><br></li><li><p>Use company systems and processes to maximize revenue. Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.</p><br></li><li><p>Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.</p><br></li><li><p>Educate and train team members in compliance with brand standards, service behaviours, and governmental regulations. Ensure staff has the tools, training, and equipment to carry out job duties.</p><br></li><li><p>Promote teamwork and quality service through daily communication and coordination with other departments.</p><br></li><li><p>Recommend and/or initiate disciplinary, or other staffing/human resources-related actions in accordance with hotel or company rules and policies.</p><br></li><li><p>Ensure colleagues provide guests with prompt service, professional attention, and personal recognition.</p><br></li><li><p>Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest feedback and build relationships that drive continuous improvements in guest satisfaction.</p><br></li><li><p>Conduct routine inspections of rooms, public areas, and housekeeping operations, taking immediate actions to correct any deficiencies.</p><br></li><li><p>Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals.</p><br></li><li><p>Communicate all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs to appropriate departments.</p><br></li><li><p>Regularly audit/spot checks all financial transactions to ensure governmental regulations and data privacy requirements are met.</p><br></li><li><p>Form part of the crisis management team.</p><br></li><li><p>Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts.</p><br></li><li><p>Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues.&nbsp;</p><br></li><li><p>Actively participate in key management issues such as capital projects, refurbishment, training, and guest service.</p><br></li><li><p>Make detailed and reasonable cost control plans to maximize operating profit without compromising standards and guest experience.</p><br></li><li><p>Analyse costs monthly and prepare action plans for cost per occupied room, payroll, and other expenses.</p><br></li><li><p>Manage all direct reports professionally, encouraging good teamwork and operations.</p><br></li><li><p>Make or approve appropriate annual/quarterly/monthly budgets, targets, and work plans for each direct report.</p><br></li><li><p>Complete relevant tasks assigned by the Cluster Hotels Manager.</p><br></li></ul><p><strong>What we need from you:</strong></p><br><ul><li><p>Three years of guest service or hotel experience, including at least two years in a mid-management role, or an equivalent combination of education and experience.</p><br></li><li><p>Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories.</p><br></li><li><p>Approachable - guests will need to come to you with concerns as well as compliments.</p><br></li><li><p>Proficiency in Opera (PMS) and the Microsoft Office Suite is required.&nbsp;</p><br></li><li><p>Fluency in English - extra language skills would be great, but not essential.</p><br></li><li><p>Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math, and computers.</p><br></li><li><p>Flexibility - night, weekend, and holiday shifts are all part of the job.</p><br></li><li><p>You’ll have a university degree.<br>&nbsp;</p><br></li></ul><p><strong>What you can expect from us:</strong><br>We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.<br>Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.<br>IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.<br>So, join us, and you’ll become part of our ever-growing global family.</p><br><br>At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Manages the daily kitchen utility operations and staff. Areas of responsibilities include dish room operations, night cleaning, back dock cleaning and maintenance, banquet plating and food running. Supervises kitchen employees not actively engaged in cooking (e.g., dishwashers, kitchen helpers, etc.). Strives to continually improve guest and employee satisfaction while maintaining the operating budget.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 4 years experience in the procurement, food and beverage, culinary, or related professional area.<br>OR<br>• 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the procurement, food and beverage, culinary, or related professional area.<br>JOB FAMILY CORE WORK ACTIVITIES<br>Managing Day-to-Day Operations<br>• Orders and manages necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.<br>• Schedules events, programs, and activities, as well as the work of others.<br>• Monitors the inflow of ordered materials and the maintenance of current materials.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Supervises dishroom shift operations.<br>• Performs all duties of utility employees as necessary.<br>• Manages all equipment, china, glass and silver and ensures adequate clean supplies of each.<br>• Coordinates banquet plating and food running with Banquet Chef and Banquet Maitre'd.<br>• Operates and maintains all department equipment and reports malfunctions.<br>• Enforces proper breakdown procedures for banquets, restaurants, room service and employee cafeteria.<br>• Conducts china, glass and silver inventories.<br>• Purchases appropriate supplies and manage inventories according to budget.<br>• Interacts with vendors and Health Department representatives as required.<br>• Ensures employees maintain required food handling and sanitation certifications.<br>• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.<br>• Schedules employees to business demands and for tracks employee time and attendance.<br>• Manages payroll administration.<br>• Ensures compliance with all Food &amp; Beverage policies, standards and procedures.<br>• Inspect supplies, equipment, and work areas in order to ensure efficient service and conformance to standards.<br>• Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.<br>Leading Kitchen Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.<br>• Ensures and maintains the productivity level of employees.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance and produces desired results.<br>• Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.<br>• Understands the impact of departments operation on the overall property financial goals and objectives.<br>• Manages to achieve or exceed budgeted goals.<br>Ensuring Exceptional Customer Service<br>• Attends meetings and communicates with executive, peers, and subordinates as an effort to improve quality of service.<br>• Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Empowers employees to provide excellent customer service.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing and Conducting Human Resource Activities<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Recruits, interviews, selects, hires, and promotes employees in the organization.<br>• Assists as needed in the interviewing and hiring of employee team members with appropriate skills.<br>• Participates in the employee performance appraisal process, providing feedback as needed.<br>• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Participates in employee progress discipline procedures.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>