وظائف كول سنتر في الإمارات

<p>A customer-focused business environment in Dubai offers a capable Call Center Team Leader the opportunity to guide customer service representatives, monitor daily call activities, and help maintain consistent service quality and team performance.</p> <p>Key Responsibilities<br /> Lead and coordinate daily call center agent activities.<br /> Allocate tasks, call queues, and work schedules among team members.<br /> Monitor inbound and outbound calls to maintain service standards.<br /> Support agents in handling difficult customer inquiries and escalations.<br /> Track team performance, attendance, productivity, and service targets.<br /> Review call quality and provide constructive feedback to team members.<br /> Conduct team briefings and communicate daily priorities.<br /> Assist new employees with orientation and basic process training.<br /> Prepare daily and weekly performance reports for management.<br /> Maintain accurate records of customer interactions and escalated cases.<br /> Coordinate with other departments to resolve customer-related issues.<br /> Identify recurring problems and suggest improvements to call-handling procedures.<br /> Ensure agents follow company policies, scripts, quality standards, and customer-service procedures.<br /> Encourage teamwork and maintain a professional working environment.<br /> Requirements<br /> Diploma or Bachelor&#8217;s degree in Business Administration, Customer Service, Management, or a related field is preferred.<br /> Previous experience in call center, customer service, BPO, or contact center operations is an advantage.<br /> Team leadership or supervisory experience is preferred.<br /> Freshers with relevant qualifications and strong communication or leadership skills may also apply.<br /> Good English communication and interpersonal skills.<br /> Confident in handling customer complaints and escalations.<br /> Basic knowledge of CRM, call-center systems, and MS Office.<br /> Strong organizational, monitoring, and problem-solving abilities.<br /> Ability to work with performance targets and deadlines.<br /> Professional, responsible, and team-oriented approach.<br /> Willingness to work flexible shifts when required.<br /> UAE/GCC experience is an advantage but not mandatory.</p> <p>Qualified applicants may share their updated CV to Email: hrjaden06@gmail.com</p>

<p>A customer-focused business environment in Dubai offers a capable Call Center Team Leader the opportunity to guide customer service representatives, monitor daily call activities, and help maintain consistent service quality and team performance.</p> <p>Key Responsibilities<br /> Lead and coordinate daily call center agent activities.<br /> Allocate tasks, call queues, and work schedules among team members.<br /> Monitor inbound and outbound calls to maintain service standards.<br /> Support agents in handling difficult customer inquiries and escalations.<br /> Track team performance, attendance, productivity, and service targets.<br /> Review call quality and provide constructive feedback to team members.<br /> Conduct team briefings and communicate daily priorities.<br /> Assist new employees with orientation and basic process training.<br /> Prepare daily and weekly performance reports for management.<br /> Maintain accurate records of customer interactions and escalated cases.<br /> Coordinate with other departments to resolve customer-related issues.<br /> Identify recurring problems and suggest improvements to call-handling procedures.<br /> Ensure agents follow company policies, scripts, quality standards, and customer-service procedures.<br /> Encourage teamwork and maintain a professional working environment.<br /> Requirements<br /> Diploma or Bachelor&#8217;s degree in Business Administration, Customer Service, Management, or a related field is preferred.<br /> Previous experience in call center, customer service, BPO, or contact center operations is an advantage.<br /> Team leadership or supervisory experience is preferred.<br /> Freshers with relevant qualifications and strong communication or leadership skills may also apply.<br /> Good English communication and interpersonal skills.<br /> Confident in handling customer complaints and escalations.<br /> Basic knowledge of CRM, call-center systems, and MS Office.<br /> Strong organizational, monitoring, and problem-solving abilities.<br /> Ability to work with performance targets and deadlines.<br /> Professional, responsible, and team-oriented approach.<br /> Willingness to work flexible shifts when required.<br /> UAE/GCC experience is an advantage but not mandatory.</p> <p>Qualified applicants may share their updated CV to Email: hrjaden06@gmail.com</p>

<p>The Call Center Team Leader will lead a dedicated outbound calling team responsible for driving sales and conversions for Parties, Memberships, and seasonal promotional campaigns across the Orange Wheels, Orange Hub, and Orange Seeds Nursery brands. The role combines hands-on outbound calling with team leadership, coaching, and performance reporting, ensuring the outbound function consistently delivers revenue targets while maintaining a high standard of guest experience on every call.</p><p>Key Responsibilities</p><p>Outbound Calling & Sales</p><ul><li><p>Personally handle outbound calls to drive sales of birthday parties, memberships, and seasonal/promotional offers across OW, OH, and OSN.</p></li><li><p>Achieve and exceed individual and team outbound sales/conversion targets set monthly.</p></li><li><p>Identify and qualify leads from CRM/database lists, walk-in enquiries, past guests, and marketing campaigns for proactive follow-up.</p></li><li><p>Handle objections professionally and convert enquiries into confirmed bookings and membership sign-ups.</p></li><li><p>Ensure accurate and timely data capture of every call outcome in the CRM/call system.</p></li></ul><p>Team Management & Training</p><ul><li><p>Lead, motivate, and manage the day-to-day performance of the outbound call center team.</p></li><li><p>Design and deliver structured training on outbound calling techniques, sales scripts, objection handling, and product/brand knowledge (parties, memberships, promotions) for new and existing team members.</p></li><li><p>Conduct regular call quality monitoring, live/recorded call audits, and provide coaching feedback to improve conversion rates.</p></li><li><p>Set individual targets for team members, track performance, and manage underperformance through structured improvement plans.</p></li><li><p>Roster and manage shift/call schedules to ensure adequate coverage across peak calling hours and seasonal campaign periods.</p></li></ul><p>Reporting & MIS</p><ul><li><p>Prepare and share daily call performance reports (calls made, connects, conversions, revenue) with management.</p></li><li><p>Compile weekly and monthly outbound sales reports with trend analysis, conversion ratios, and campaign-wise performance across OW, OH, and OSN.</p></li><li><p>Track and report on team-level and individual KPIs, highlighting risks, opportunities, and recommendations to improve outbound performance.</p></li><li><p>Coordinate with Marketing and Centre teams to align outbound calling campaigns with ongoing promotions and seasonal offers.</p></li><li><p>Maintain accurate documentation of scripts, call logs, and campaign outcomes for audit and continuity purposes.</p></li></ul><p>Candidate Requirements</p><p>Experience</p><ul><li><p>Minimum 5 years of outbound call Center experience, with a proven track record of outbound sales/conversion success.</p></li><li><p>Prior background in Airlines call Centers, Travel industry, or Hospitality strongly preferred.</p></li><li><p>Prior experience in a Team Leader / supervisory role managing outbound call Center agents is highly desirable.</p></li></ul><p>Skills & Competencies</p><ul><li><p>Strong outbound sales and persuasion skills, with the ability to convert calls into confirmed bookings/sign-ups.</p></li><li><p>Proven ability to train, coach, and motivate a team of outbound calling agents.</p></li><li><p>Strong analytical skills with the ability to build and present daily, weekly, and monthly performance reports.</p></li><li><p>Excellent verbal communication and telephone etiquette.</p></li><li><p>Working knowledge of CRM/call Center systems and MS Excel/Office tools for reporting.</p></li><li><p>Well organized, target-driven, and able to work under pressure during seasonal peak periods.</p></li></ul><p>Language Requirements</p><ul><li><p>Fluency in English and Arabic is mandatory (spoken and written).</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Identify and qualify leads from CRM/database lists, walk-in enquiries, past guests, and marketing campaigns for proactive follow-up.</p></li></ul>

Job Title: Call Center Agent<br>About the Role: We are looking for a proactive Call Center Agent to handle IT-related customer inquiries across calls, chats, and emails. You will ensure customer satisfaction, resolve technical issues, and promote ASUS products and services.<br>Duties and Responsibilities:Manage inbound calls, chats, and emails. Resolve customer complaints and provide solutions or alternatives. Promote ASUS products and services when appropriate. Maintain KPIs and provide care calls as needed. Process RMAs and handle internal systems. Assist and train new team members. Maintain professionalism and work efficiently under pressure. Qualifications:Bachelor’s degree. Fluent in English and Arabic (written and verbal). Minimum 1 year of call center and customer service with technical support experience. Proficient in Microsoft Office. Strong multitasking, organizational skills, and attention to detail.<br><br><br>Disclaimer When you submit your information to Linked In, your information will be collected, processed, and used by Linked In. Linked In will share your information to ASUS for job recruitment purpose.

<p>Call Center Agent</p> <p>A reputable company is seeking a dedicated Call Center Agent to handle customer inquiries, provide support, and ensure excellent service experiences. Candidates with good communication skills and a customer-focused attitude are preferred. Freshers may apply.</p> <p>Responsibilities</p> <p>Handle incoming and outgoing customer calls<br /> Provide accurate information and support to customers<br /> Resolve customer concerns professionally<br /> Maintain customer records and call reports<br /> Follow company communication procedures<br /> Achieve assigned service targets</p> <p>Benefits</p> <p>Visa provided as per UAE Labor Law<br /> Medical insurance<br /> Career growth opportunities</p> <p>Location: Dubai, UAE<br /> Job Type: Full-Time</p> <p>Apply Now</p> <p>Email: hr.anikaglobal@gmail.com</p> <p>Only shortlisted candidates will be contacted.</p>

<p>Call Center Agent</p> <p>A reputable company is seeking a dedicated Call Center Agent to handle customer inquiries, provide support, and ensure excellent service experiences. Candidates with good communication skills and a customer-focused attitude are preferred. Freshers may apply.</p> <p>Responsibilities</p> <p>Handle incoming and outgoing customer calls<br /> Provide accurate information and support to customers<br /> Resolve customer concerns professionally<br /> Maintain customer records and call reports<br /> Follow company communication procedures<br /> Achieve assigned service targets</p> <p>Benefits</p> <p>Visa provided as per UAE Labor Law<br /> Medical insurance<br /> Career growth opportunities</p> <p>Location: Dubai, UAE<br /> Job Type: Full-Time</p> <p>Apply Now</p> <p>Email: hr.anikaglobal@gmail.com</p> <p>Only shortlisted candidates will be contacted.</p>

<p>CALL CENTER AGENT</p> <p>Turn every customer interaction into a positive experience.</p> <p>A customer-focused organization is looking for a professional and energetic Call Center Agent to handle customer inquiries, provide support, and maintain excellent communication standards. This opportunity is suitable for individuals who enjoy speaking with people, solving problems, and building a career in customer service. Freshers are encouraged to apply, while previous call center experience is an advantage.</p> <p>Your Responsibilities<br /> Handle incoming and outgoing customer calls professionally<br /> Respond to customer inquiries and provide accurate information<br /> Assist customers with requests, complaints, and service-related issues<br /> Maintain customer records and update information when required<br /> Follow up with customers to ensure satisfaction<br /> Provide clear explanations about products or services<br /> Escalate complex issues to the relevant department<br /> Maintain call quality and meet service standards<br /> What You&#8217;ll Need<br /> Freshers are welcome to apply<br /> Excellent communication and active listening skills<br /> Professional and friendly telephone manner<br /> Basic computer knowledge and data entry skills<br /> Ability to handle pressure and manage multiple calls<br /> Positive attitude with willingness to learn<br /> Why Apply?<br /> Competitive salary package<br /> Visa provided as per UAE Labor Law<br /> Medical insurance and additional company benefits<br /> Career growth opportunities<br /> Professional and supportive working environment<br /> Application Details</p> <p>Position: Call Center Agent<br /> Employment Type: Full-Time<br /> Location: UAE</p> <p>Submit your CV to: +971542852378<br /> Only shortlisted candidates will be contacted for the interview process.</p>

<p>CALL CENTER AGENT</p> <p>Turn every customer interaction into a positive experience.</p> <p>A customer-focused organization is looking for a professional and energetic Call Center Agent to handle customer inquiries, provide support, and maintain excellent communication standards. This opportunity is suitable for individuals who enjoy speaking with people, solving problems, and building a career in customer service. Freshers are encouraged to apply, while previous call center experience is an advantage.</p> <p>Your Responsibilities<br /> Handle incoming and outgoing customer calls professionally<br /> Respond to customer inquiries and provide accurate information<br /> Assist customers with requests, complaints, and service-related issues<br /> Maintain customer records and update information when required<br /> Follow up with customers to ensure satisfaction<br /> Provide clear explanations about products or services<br /> Escalate complex issues to the relevant department<br /> Maintain call quality and meet service standards<br /> What You&#8217;ll Need<br /> Freshers are welcome to apply<br /> Excellent communication and active listening skills<br /> Professional and friendly telephone manner<br /> Basic computer knowledge and data entry skills<br /> Ability to handle pressure and manage multiple calls<br /> Positive attitude with willingness to learn<br /> Why Apply?<br /> Competitive salary package<br /> Visa provided as per UAE Labor Law<br /> Medical insurance and additional company benefits<br /> Career growth opportunities<br /> Professional and supportive working environment<br /> Application Details</p> <p>Position: Call Center Agent<br /> Employment Type: Full-Time<br /> Location: UAE</p> <p>Submit your CV to: +971542852378<br /> Only shortlisted candidates will be contacted for the interview process.</p>

Excellent in English (IELTS Band 6.0 at least) and Arabic (speaking & writing).•8–10 years’ experience in a Digital call center; minimum 4 years’ call-center experience .•Bachelor in Information Technology; ITIL Certification; friendly presence; excellentcommunication; able to work with or without supervision.•Familiar with the following applications or equivalent: Service Now, SAP, Citrix, McAfee,Microsoft Azure, Cisco Jabber, Enterprise Vault, Resource Finder, SCCM / Intune,Microsoft Teams, Office 365 Applications, NICE Contact Center Solution (CXONE).

<p>Call Center Agent</p> <p>We are seeking a professional and customer-focused Call Center Agent to handle inbound and outbound calls, provide accurate information, and ensure excellent customer service. The ideal candidate should have strong communication skills, patience, and the ability to handle customer inquiries efficiently in a fast-paced environment.</p> <p>Key Responsibilities:<br /> Handle inbound and outbound customer calls professionally and efficiently.<br /> Provide accurate information about products, services, and company policies.<br /> Resolve customer inquiries, complaints, and issues in a timely manner.<br /> Record customer interactions and maintain detailed call logs.<br /> Follow up with customers to ensure issue resolution and satisfaction.<br /> Escalate complex issues to the relevant departments when necessary.<br /> Meet daily, weekly, and monthly call targets and performance KPIs.<br /> Maintain a high level of customer service and professionalism at all times.<br /> Update customer databases with accurate and relevant information.<br /> Follow company scripts, procedures, and communication guidelines.<br /> Requirements:<br /> High school diploma or Bachelor’s degree in any field.<br /> Previous experience in a call center or customer service role is preferred.<br /> Excellent verbal communication and listening skills.<br /> Strong problem-solving and interpersonal skills.<br /> Ability to work under pressure and handle high call volumes.<br /> Basic computer skills and proficiency in Microsoft Office.<br /> Good telephone etiquette and customer service attitude.<br /> Ability to work in shifts if required.<br /> Benefits:<br /> Competitive salary package.<br /> Visa and other benefits as per UAE Labour Law.<br /> Career growth and training opportunities.<br /> Supportive and professional work environment.</p> <p>Interested candidates should email their CV to:hr.aljamal.advertising@gmail.com</p>

<p>Call Center Agent</p> <p>We are seeking a professional and customer-focused Call Center Agent to handle inbound and outbound calls, provide accurate information, and ensure excellent customer service. The ideal candidate should have strong communication skills, patience, and the ability to handle customer inquiries efficiently in a fast-paced environment.</p> <p>Key Responsibilities:<br /> Handle inbound and outbound customer calls professionally and efficiently.<br /> Provide accurate information about products, services, and company policies.<br /> Resolve customer inquiries, complaints, and issues in a timely manner.<br /> Record customer interactions and maintain detailed call logs.<br /> Follow up with customers to ensure issue resolution and satisfaction.<br /> Escalate complex issues to the relevant departments when necessary.<br /> Meet daily, weekly, and monthly call targets and performance KPIs.<br /> Maintain a high level of customer service and professionalism at all times.<br /> Update customer databases with accurate and relevant information.<br /> Follow company scripts, procedures, and communication guidelines.<br /> Requirements:<br /> High school diploma or Bachelor’s degree in any field.<br /> Previous experience in a call center or customer service role is preferred.<br /> Excellent verbal communication and listening skills.<br /> Strong problem-solving and interpersonal skills.<br /> Ability to work under pressure and handle high call volumes.<br /> Basic computer skills and proficiency in Microsoft Office.<br /> Good telephone etiquette and customer service attitude.<br /> Ability to work in shifts if required.<br /> Benefits:<br /> Competitive salary package.<br /> Visa and other benefits as per UAE Labour Law.<br /> Career growth and training opportunities.<br /> Supportive and professional work environment.</p> <p>Interested candidates should email their CV to:hr.aljamal.advertising@gmail.com</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Bayut &amp; dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.</p><br><p>As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.</p><br><p>As a Call Center Agent, you will be responsible for handling high volumes of inbound calls and outbound calls whilst working closely with the field sales team.</p><br><p><strong>In this role, you will:</strong></p><br><ul><li>Handle high volumes of inbound calls and enquiries from numerous channels.</li><li>Meet our customer SLA’s to ensure customer satisfaction.</li><li>Handle outbound calls to target potential customers and meet conversion quotas and KPIs.</li><li> Handle calendar appointments for the field sales team.</li><li>Manage customer complaints, escalate to the relevant stakeholders, and ensure accurate reporting.</li><li>Handle customer enquiries and emails.</li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Position:</strong>&nbsp;Call Center Agent<br><strong>Department:</strong>&nbsp;Customer Service / Contact Center<br><strong>Location:</strong>&nbsp;United Arab Emirates</p><p><strong>Job Summary:</strong><br>The Call Center Agent will be responsible for handling customer interactions through phone, email, and chat channels while delivering an exceptional customer experience. The role includes managing customer inquiries, complaints, troubleshooting requests, and service-related cases in line with company policies and service standards.</p><p><strong>Key Responsibilities:</strong></p><ul><li><p>Handle inbound and outbound customer interactions via phone, email, and chat.</p></li><li><p>Provide accurate information regarding products, services, warranties, repairs, and deliveries.</p></li><li><p>Resolve customer complaints and escalations professionally and efficiently.</p></li><li><p>Accurately document customer interactions in the CRM system.</p></li><li><p>Coordinate with internal teams to ensure timely case resolution.</p></li><li><p>Meet performance targets related to quality, productivity, attendance, and customer satisfaction.</p></li><li><p>Identify opportunities to improve customer experience and escalate recurring issues when necessary.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Required Qualifications:</strong></p><ul><li><p>High school diploma or equivalent qualification.</p></li><li><p>Previous experience in a call center or customer service environment is preferred.</p></li><li><p>Excellent verbal and written communication skills in English.</p></li><li><p>Arabic language proficiency is considered an advantage.</p></li><li><p>Strong problem-solving and conflict-resolution skills.</p></li><li><p>Ability to work effectively in a fast-paced environment.</p></li><li><p>Good computer skills and familiarity with CRM systems and Microsoft Office applications.</p></li></ul><p><strong>Preferred Experience:</strong></p><ul><li><p>Experience in customer service for premium consumer products or technical support environments.</p></li><li><p>Experience handling customer complaints and escalations.</p></li><li><p>Experience working with multiple communication channels, including voice, email, and chat support.</p></li></ul><p><strong>Working Schedule:</strong></p><ul><li><p>8 working hours per day.</p></li><li><p>6 working days per week with 1 day off.</p></li></ul><p><strong>Compensation:</strong></p><ul><li><p>Monthly salary budget: AED 5,000.</p></li><li><p>Additional benefits will be provided in accordance with UAE labor law and company policy.</p></li></ul><p></p></section>

<p>A reputable company is hiring a Call Center Agent to handle customer calls, provide accurate information, resolve basic inquiries, and ensure a positive customer experience. The position is suitable for both experienced candidates and motivated freshers with good communication skills.</p> <p>Responsibilities:</p> <p>Handle inbound and outbound customer calls.<br /> Respond to customer questions and provide relevant information.<br /> Understand customer concerns and provide appropriate solutions.<br /> Record customer interactions and update information accurately.<br /> Follow company procedures and communication standards.<br /> Escalate complex issues to the appropriate department.<br /> Maintain a polite and helpful approach during every interaction.<br /> Meet assigned performance and service targets.<br /> Assist with follow-up calls when required.<br /> Perform other customer service duties as assigned.</p> <p>Requirements:</p> <p>Good verbal communication skills in English.<br /> Previous call center or customer service experience is an advantage.<br /> Freshers are welcome to apply.<br /> Basic computer and typing skills.<br /> Ability to communicate clearly and handle customers professionally.<br /> Good listening and problem-solving skills.<br /> Positive attitude and willingness to learn.<br /> Ability to work independently and as part of a team.<br /> Interested candidates are encouraged to send their updated CV to hr.anikaglobal@gmail.com</p>

<p>A reputable company is seeking a dedicated Call Center Agent to handle customer inquiries, provide professional support, and ensure excellent customer service experiences. Freshers with strong communication skills are welcome to apply.</p> <p>Responsibilities</p> <p>Handle incoming and outgoing customer calls<br /> Provide accurate information about products and services<br /> Resolve customer concerns in a professional manner<br /> Record customer interactions and update systems<br /> Follow call handling procedures and quality standards<br /> Achieve assigned customer service targets</p> <p>Benefits</p> <p>Visa provided as per UAE Labor Law<br /> Medical insurance<br /> Career growth opportunities</p> <p>Location: Dubai, UAE<br /> Job Type: Full-Time</p> <p>Apply Now</p> <p>Email: navyaverma.hr@gmail.com<br /> Only shortlisted candidates will be contacted.</p>