وظائف مدير قسم المعجنات في الإمارات

Additional Information<br><br>Job Number 26117534<br><br>Job Category Rooms & Guest Services Operations<br><br>Location Oud Metha Road, Dubai, United Arab Emirates, United Arab Emirates, 122273VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>Position Summary<br><br>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.<br><br>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br><br>Preferred Qualifications<br><br>Education: High school diploma or G. E. D. equivalent.<br><br>Related Work Experience: At least 1 year of related work experience.<br><br>Supervisory Experience: At least 1 year of supervisory experience.<br><br>License or Certification: None<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br><br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

<p><strong>Platform Sales Manager – KodeIt Ascend</strong> <br>Location: UAE with regular travel to Saudi Arabia <br>Type: Full-time</p><p> KodeIt Ascend is our AI-powered assessment and diagnostics platform for K-12 schools, aligned with the Saudi national assessment framework (NAFS) and built to support UAE curriculum and inspection standards (KHDA, ADEK, MoE). We're expanding rapidly across the UAE, Saudi Arabia, and the wider GCC — and we're looking for a high-calibre Platform Sales Manager to lead our growth across both markets.</p><p> This is a consultative, hunter-style role for someone who thrives selling platforms, not one-off products. You'll be the face of Ascend in front of school owners, principals, academic directors, and government-linked buyers across the UAE and KSA — confidently presenting both the commercial value and the academic impact of our AI-driven diagnostics.</p><p> <strong>About the Role</strong> As Platform Sales Manager, you will own the full sales cycle for KodeIt Ascend across the UAE and Saudi Arabia. You'll lead demos, shape proposals, navigate procurement, and close recurring-revenue platform deals. You must be equally comfortable discussing pedagogy, assessment, and learning outcomes with academic leaders as you are negotiating commercial terms with owners, group leadership, and procurement teams — while adapting your pitch to each market's regulatory and curriculum context.</p><br><p><strong>Key Responsibilities</strong></p><ul><li><p>Drive the end-to-end sales cycle across UAE and KSA: pipeline generation, discovery, demos, proposals, negotiation, and close.</p></li><li><p>Personally deliver platform presentations and walkthroughs for academic and commercial audiences in both markets.</p></li><li><p>Sell Ascend's platform model into private school groups, and navigate government / tender-based procurement processes specific to each market (e.g., KHDA/ADEK/MoE frameworks in the UAE; NAFS and Ministry of Education processes in KSA).</p></li><li><p>Position Ascend's AI-driven diagnostics and platform capabilities to diverse buyer needs, clearly articulating how the solution drives learning outcomes, operational efficiency, and regulatory compliance across different school models and jurisdictions.</p></li><li><p>Build strong relationships with school owners, principals, academic directors, heads of assessment, and MoE/KHDA/ADEK-linked stakeholders across the UAE and Saudi Arabia.</p></li><li><p>Achieve quarterly revenue and new-logo targets across both markets, with accurate CRM forecasting.</p></li><li><p>Collaborate closely with KSA country, academic, and product teams — as well as UAE-based leadership — to close deals and share market insights.</p></li><li><p>Represent Ascend at regional education events, conferences, and school-group forums across the GCC.</p><br></li></ul><p><strong>What You Bring</strong></p><ul><li><p>5+ years in B2B software / SaaS or platform sales — ideally EdTech or selling into the education sector.</p></li><li><p>Proven success closing recurring-revenue platform deals (not transactional product sales).</p></li><li><p>Strong academic literacy — confident presenting to educators and conversant in assessment, diagnostics, curriculum alignment, and learning outcomes.</p></li><li><p>Solid understanding of AI in education and ability to explain it credibly to buyers.</p></li><li><p>Fluent in English and Arabic (written and spoken) — essential for this market.</p></li><li><p>Deep knowledge of both the UAE and KSA/GCC education landscapes, including ownership structures, regulatory bodies (KHDA, ADEK, MoE), and procurement/tender processes.</p></li><li><p>A polished, consultative, data-driven sales approach, credible with C-level, owners, and academic leadership across culturally and regulatorily distinct markets.</p></li><li><p>Willingness and ability to travel regularly between the UAE and Saudi Arabia. </p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>A background in teaching, academia, or school leadership.</p></li><li><p>An existing network within UAE and/or Saudi school groups, operators, or education authorities.</p></li><li><p>Experience selling assessment, LMS, or curriculum platforms.</p></li><li><p>Familiarity with NAFS (Saudi national assessment framework), Saudi national curriculum standards, and UAE inspection frameworks (KHDA/ADEK).</p><br></li></ul><p><strong>What We Offer</strong></p><ul><li><p>A market-leading AI assessment platform in a fast-growing EdTech company, with a front-row seat to expansion across two of the GCC's largest education markets.</p></li><li><p>Competitive salary & performance-linked commissions.</p></li><li><p>The opportunity to help build and shape our UAE and KSA sales function.</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>VIATRIS MIDDLE EAST FZ-LLC</p><p>Viatris is a global healthcare company uniquely positioned to bridge the traditional divide between generics and brands, combining the best of both to more holistically address healthcare needs globally. With a mission to empower people worldwide to live healthier at every stage of life, we provide access at scale, currently supplying high-quality medicines to approximately 1 billion patients around the world annually and touching all of life's moments, from birth to the end of life, acute conditions to chronic diseases. </p><br><p>We have been included on number of <span><u>award lists</u></span> that demonstrate the impact we are making. <br>&nbsp;</p><br><p><b>Position Summary</b></p><br><p>The Head of Business Operations is a strategic leadership role responsible for driving operational excellence, governance, organizational effectiveness, leadership capability development, and execution of critical business initiatives across MENA Eurasia. The role serves as a key partner to the leadership team, ensuring alignment between corporate strategy and execution while establishing robust governance frameworks, managing cross-functional transformation programs, and fostering a high-performance culture.</p><br><p>The incumbent will lead strategic projects, drive leadership development programs, and ensure effective coordination across commercial, medical, regulatory, supply chain, finance, and HR functions.</p><br><p><b>Key Responsibilities</b></p><br><p><b>1. Governance &amp; Business Excellence</b></p><br><ul><li><p>Design, implement, and continuously improve governance frameworks to support business objectives.</p><br></li><li><p>Establish operational rhythms, business reviews, leadership forums, and decision-making processes.</p><br></li><li><p>Ensure compliance with corporate policies, pharmaceutical industry regulations, and local market requirements.</p><br></li><li><p>Monitor execution of key business priorities and provide visibility to leadership on progress, risks, and mitigation plans.</p><br></li><li><p>Drive accountability across functions through structured performance management and governance mechanisms.</p><br></li></ul><p><b>2. Planning &amp; Business Operations</b></p><br><ul><li><p>Translate strategic objectives into actionable business initiatives and measurable outcomes.</p><br></li><li><p>Plan/build annual calendar for performance reviews, KPI tracking, and operational reporting.</p><br></li><li><p>Identify operational improvement opportunities and implement best practices to enhance organizational effectiveness.</p><br></li></ul><p><b>3. Project &amp; Program Management</b></p><br><ul><li><p>Lead cross-functional strategic projects</p><br></li><li><p>Establish project governance structures, milestones, risk management frameworks, and success metrics.</p><br></li><li><p>Ensure timely delivery of strategic initiatives within scope, budget, and quality expectations.</p><br></li><li><p>Coordinate stakeholders across regional, global, and local teams to drive alignment and execution.</p><br></li><li><p>Manage project portfolios and prioritize initiatives based on business impact and strategic value.</p><br></li></ul><p><b>4. Leadership Development &amp; Capability Building</b></p><br><ul><li><p>Design and implement leadership development programs aimed at strengthening organizational capabilities.</p><br></li><li><p>Partner with HR and senior leaders to identify talent development needs and succession planning priorities.</p><br></li><li><p>Facilitate leadership forums, workshops, and management effectiveness initiatives.</p><br></li><li><p>Promote a culture of continuous learning, innovation, collaboration, and accountability.</p><br></li><li><p>Support change management activities to enable successful adoption of business transformations.</p><br></li></ul><p><b>5. Stakeholder Management</b></p><br><ul><li><p>Serve as a trusted advisor to the Head of MENA Eurasia and LT.</p><br></li><li><p>Build strong partnerships with regional, global, and local stakeholders.</p><br></li><li><p>Facilitate alignment between departments.</p><br></li><li><p>Represent business operations in leadership meetings and strategic planning discussions.</p><br></li></ul><p><b>Qualifications &amp; Experience</b></p><br><p><b>Education</b></p><br><ul><li><p>Bachelor’s degree in Pharmacy, Business Administration, Healthcare Management, or related field.</p><br></li><li><p>MBA or relevant postgraduate qualification preferred.</p><br></li></ul><p><b>Experience</b></p><br><ul><li><p>10–15+ years of experience within the pharmaceutical, healthcare, or life sciences industry.</p><br></li><li><p>Minimum 5 years in a leadership role focused on strategy, business operations, and/ or organizational effectiveness.</p><br></li><li><p>Proven experience leading cross-functional transformation programs and governance frameworks.</p><br></li><li><p>Demonstrated success delivering large-scale strategic initiatives in a matrix organization.</p><br></li><li><p>Experience working across Middle East, Eurasia, or international markets is highly desirable.</p><br></li></ul><p><b>Key Competencies</b></p><br><p><b>Leadership</b></p><br><ul><li><p>Strategic thinking</p><br></li><li><p>Executive presence</p><br></li><li><p>Influencing without authority</p><br></li><li><p>People leadership and talent development</p><br></li><li><p>Change leadership</p><br></li></ul><p><b>Business Operations</b></p><br><ul><li><p>Governance design and implementation</p><br></li><li><p>Business planning and execution</p><br></li><li><p>Portfolio and project management</p><br></li><li><p>Performance management and KPI governance</p><br></li><li><p>Organizational effectiveness</p><br></li></ul><p><b>Technical Skills</b></p><br><ul><li><p>Business analytics and reporting</p><br></li><li><p>Risk management</p><br></li><li><p>Change management frameworks</p><br></li><li><p>Process improvement and operational excellence</p><br></li></ul><p><b>Personal Attributes</b></p><br><ul><li><p>Highly collaborative and stakeholder-oriented</p><br></li><li><p>Strong communication and presentation skills</p><br></li><li><p>Results-driven with strong execution capability</p><br></li><li><p>Exceptional problem-solving and decision-making skills</p><br></li><li><p>Ability to thrive in a fast-paced and complex environment</p><br></li></ul><p><b>Success Measures </b></p><br><ul><li><p>Establish and strengthen governance and decision-making frameworks.</p><br></li><li><p>Deliver strategic projects on time and within agreed objectives.</p><br></li><li><p>Improve visibility and accountability through effective business performance management.</p><br></li><li><p>Launch and successfully execute leadership development initiatives.</p><br></li><li><p>Enhance cross-functional collaboration and organizational effectiveness.</p><br></li><li><p>Drive measurable improvements in operational excellence and strategic execution.</p><br></li></ul><p><b>This position is ideal for a leader who can combine strategic thinking, operational rigor, leadership development, and project management expertise to accelerate business performance and organizational growth within a leading pharmaceutical organization.</b></p><br><p>A<span><span>t Viatris, we offer</span></span><span><span>competitive</span></span><span><span>salar</span></span><span><span>ies</span></span><span><span>, benefits</span></span><span><span>and</span></span><span><span>an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others.</span></span></p><br><p><span>Viatris is an Equal Opportunity Employer. </span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><span><span><span>Assistant Manager, The Lost World Aquarium</span></span></span>&nbsp;<br><span><span>(<span>20518</span></span></span>)</p><br> <p><span>Atlantis Dubai is part of Kerzner International, and home to two extraordinary resorts: the world-renowned Atlantis, The Palm and the ultra-luxury Atlantis The Royal. Together, they represent world-class service, bold innovation, and unforgettable experiences brought to life.</span></p><br> <p><span>With over 6,000 colleagues from 129 nationalities, Atlantis Dubai operates as one team, with many departments and back-of-house functions seamlessly supporting both resorts. Across every role and department, our shared purpose is the same: to create amazing experiences and everlasting memories - not only for our guests, but for our colleagues too.</span></p><br><p><span><strong>About The Role </strong></span></p><br> <p><span>The Assistant Manager is responsible for overseeing the successful operations and management of the Lost Chambers Aquarium Marine Educator team to deliver conservation education programming to guests using professional and effective communication and delivery methods. The development and training of self and direct reports is frequent and consistent to maintain quality and delivery of current, accurate information in an enthusiastic, educational and fun way. Plays an active role in assisting to develop and implement educational activities and programme evaluation in line with the Education Strategy and AZA Standards.</span></p><br> <p><span><strong>Key Duties and Responsibilities</strong></span></p><br> <ul> <li><span>Overseas the daily operations of the Marine Educator team to ensure the appropriate delivery of educational activities is maintained and of the highest standards</span></li> <li><span>Interacts and engages with guests and colleagues in an engaging and professional manner sharing information about marine life and conservation, and ensure Marine Educators comply to the same</span></li> <li><span>Delivers and delegates the educational programs and marine animal activities upon the needs of the operation, with flexibility to meet needs of small and large groups. Monitors school and other educational program bookings and ensures required resources and team are briefed to deliver the best guest experience.</span></li> <li><span>Ensures that coaching and development on detailed knowledge of marine life, conservation and interpretation methods is carried out by supervisors through structured listening, research, participation, and delivery to Marine Educators by using learning resources provided. Ability to provide constructive feedback on frequent trainings and assessments</span></li> <li><span>Liaises closely with Admissions and Dive teams to update Marine Educators on educational programs and tours.&nbsp;</span></li> <li><span>Carries out and delegates administrative duties including scheduling, ordering of supplies, planning of events and generating reports.&nbsp;</span></li> <li><span>Supports the Manager, Conservation and Education in the development and implementation of both informal and formal educational programming, in line with the Education Strategy and AZA Standards.</span></li> <li><span>Undertake and generate reports relating to education and guest evaluation to inform educational programming enhancements and ensure KPI’s are met.</span></li> <li><span>Oversee and conduct regular quality and performance assessments for Marine Educators and Team Leaders in line with the training and assessment plan</span></li> <li><span>Continuous personal and professional development must be carried out for self and for Marine Educators with emphasis on conservation education&nbsp;&nbsp;</span></li> <li><span>Ensures that service standards are carried out by self and Marine Educators to maintain and exceed department targets for quality assurance guest surveys.</span></li> <li><span>Oversees that all information contained in SOP’s and department manuals are current and accurate</span></li> <li><span>Organizes and delivers meetings and trainings as needed</span></li> <li><span>Ensures a clean and safe environment for guests is maintained and the Marine Educator team abides by correct animal welfare practices.&nbsp;&nbsp;</span></li> <li><span>Assists in tracking, assessing and coaching colleagues conducting cross exposure programmes</span></li> <li><span>Assists in the recruiting of high-quality colleagues and manages the development, motivation, and retention of colleagues. Conducts and oversees sufficient onboarding for new colleagues in line with the onboarding plan.</span></li> <li><span>Assists in managing colleague performance through coaching and recognition, annual performance reviews, where applicable to improve colleagues’ output.&nbsp;</span></li> <li><span>Assist in performing disciplinary action and counseling when needed to ensure accountability and performance expectations are met.</span></li> <li><span>Promotes Colleague Engagement to maintain engaged colleagues throughout the course of the year.</span></li> <li><span>Assists in conflict resolution in difficult guest transactions. Must be skilled in articulate and professional communication, both verbally and written.</span></li> <li><span>Assists in conflict resolution involving colleagues and manage performance regularly. Must be skilled in articulate and professional communication, both verbally and written in accordance with HR practices and progressive correction.</span></li> <li><span>Liaise closely with Sales, DMCs, PR and Marketing departments for groups and media shoots</span></li> <li><span>Executes any additional and reasonable duties that may be asked in order to successfully, and efficiently carry out Aquarium operations.</span></li> </ul> <p><span><span><strong>About You</strong></span></span></p><br> <ul> <li><span>Bachelor’s Degree, preferably in Education, Biology, Zoology, Marine Science, Communication, or related field (desirable)</span></li> <li><span>Supervisory Experience of at least 2+ years</span></li> <li><span>Previous Experience in Education and Guest Experience in a zoo, aquarium or museum is required&nbsp;</span></li> <li><span>Previous experience in the development and implementation of educational programmes and materials</span></li> <li><span>Skills in conducting education evaluation for educational activities</span></li> <li><span>Proficient Skills in Microsoft Office / Outlook / Excel / Word / PowerPoint</span></li> <li><span>Strong interpersonal skills &amp; organizational skills</span></li> <li><span>Strong administrative abilities accompanying a strong customer focus.</span></li> <li><span>Leadership abilities including but not limited to strong communication skills, follow-up &amp; task management.</span></li> <li><span>Ability to work outdoors, as well as fast-paced conditions.</span></li> <li><span>Must be able to stand for long time periods and be able to be fit to walk around the property.</span></li> <li><span>The ability to troubleshoot and resolve problems quickly.</span></li> </ul> <p><span>We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive programme, and a variety of colleague wellness and social initiatives.</span></p><br> <p><span>With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> At Kempinski, we don't just offer stays; we curate moments. As a hospitality organization, anchored in a legacy of elegance and a pioneering spirit, we have grown into a collection of iconic hotels and resorts around the world, each a landmark in its own right. From grand palaces steeped in history to contemporary masterpieces of design, Kempinski is where impeccable service meets authentic local experiences.<br><br>We empower our people to be artisans of hospitality, fostering an environment where passion is nurtured, individuality is celebrated, and every detail is thoughtfully considered. Joining Kempinski means becoming part of a family that is dedicated to creating memories that last a lifetime for our guests, and a fulfilling and enriching career for our team.<br><br>If you are driven by excellence, inspired by the art of hospitality, and seek to contribute to a legacy of luxury, we invite you to explore the exceptional opportunities that await you at Kempinski Hotels. Come, be a part of our story.<br><br>At Kempinski, <em>The Good Life</em> is not just a brand positioning; it is an experience of joy, authenticity, and human warmth. We are looking for a visionary Talent &amp; Development leader to act as the architect of our future leadership. In this role, you will not just recruit or develop our next generation of Hotel General Managers; you will identify and nurture the cultural curators who will embody our European heritage and elevate the Kempinski 2.0 vision.<br><strong>Strategic Talent Scouting &amp; 360° Market Mapping</strong><br><ul><li>External Intelligence: Build a proactive 360° market map of high-potential General Managers. You will function as a talent scout, developing a CRM-style, long-term relationship strategy to ensure we are the employer of choice for the next generation of GMs able to fuel our needs for over the next five years.</li><li>Brand Ambassadorship: Represent Kempinski at major industry events and high-level forums, acting as a custodian of our brand identity and a magnet for top-tier leadership talent.</li></ul><strong>&nbsp;Full-Cycle Acquisition &amp; Stakeholder Harmony</strong><br><ul><li>End-to-End Recruitment: Lead the entire GM recruitment process, from initial vetting to offer finalization.</li><li>Stakeholder Alignment: Orchestrate the recruitment journey in close partnership with Regional SVPs, Corporate leadership, and, crucially, our hotel owners. You will act as the trusted advisor, ensuring the perfect match between property needs and leader profile.</li></ul><strong>GM Excellence &amp; Community Leadership</strong><br><ul><li>Program Ownership: Supervise and evolve the GM Excellence Development Program. You are responsible for the ongoing learning ecosystem, including training, co-development circles, and mentorship.</li><li>Community Animation: Cultivate a vibrant global GM community. Work hand-in-hand with HR Regionals and Operations heads to foster a culture of shared knowledge, peer support, and active engagement with the Kempinski 2.0 strategy.</li><li>Alumni &amp; Integration: Manage the GM Alumni network to maintain long-term institutional ties and oversee the critical integration phase for newly appointed GMs to ensure immediate impact and alignment with the Great GM Success Profile.</li></ul><strong>Strategic Succession &amp; People Review</strong><br><ul><li>Internal Mobility: Lead the annual People Review process, with a focus on internal rotation. Identify high-potential successors and craft personalized development paths to ensure a seamless transition between Hotel Manager and General Manager roles.</li><li>Future-Proofing: Design and execute succession plans for critical properties, mitigating leadership risk and fostering a diverse, sustainable pipeline.</li></ul><strong>Global Talent Support</strong><br><ul><li>Strategic Initiatives: Lead the evolution of global talent initiatives, including Hotel HOD development plans, internal mobility fairs, and functional upskilling programs to ensure a future-ready talent pipeline.</li><li>Operational Partnership: Act as a central talent partner for new hotel openings and drive global referral programs to ensure seamless leadership staffing and organisational growth.</li></ul> </div>

Executive Manager – Financial Markets Solutions<br>Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.<br>About the business area The Corporate & Investment Banking Group (CIBG) provides a portfolio of corporate banking services, including investment & transaction banking as well as financial market solutions. This sophisticated product suite is powered by efficient digital platforms and distribution channels. It serves a broad range of clients both domestically and across the MENA region, including government entities, financial institutions, large to mid-size corporates, and commercial clients (SMEs), and maintains strategic relationships with leading banks globally<br>In this role, your key responsibilities include: <br>- To manage all ADCB’s treasury sales desk, covering all products within the Bank’s investment and risk management solutions, ensuring compliance with internal policy and external regulations in order to deliver on the Bank’s commercial and customer priorities within the Bank’s agreed risk appetite - Manage the ADCB’s Treasury Structured Solutions team, including problem solving, structuring, execution, and account management covering all products across the Bank’s investment and risk management solutions in order to maximise the performance and profitability of the Bank - Collaborate in the development and direct the implementation of ADCB’s treasury product development and sales strategy in order to maximise profitability whilst effectively managing risk - Support in the development and update of the departments Standard Operating Procedures (SOPs) and practices for treasury sales, creating an action plan and overseeing its implementation to ensure compliance with both internal policy and external regulatory requirements - Contribute to the development and structuring of the Bank’s treasury products, providing client-specific input into the process, so that the Bank’s products and solutions remain client-focused and market competitive - Manage the delivery against financial, product, customer and risk-based targets for the desk, continuously review performance against these targets and take corrective action where appropriate in order to drive profitability and liquidity within an agreed risk appetite - Oversee the negotiation of trade prices with the Bank’s traders in order to drive market-competitive pricing and drive profitability <br>The ideal candidate should have the following experience <br>- Bachelor’s degree is now a mandatory requirement - At least 8 years of experience in progressively more complex and responsible roles in Banking sales - Chartered Financial Analyst (CFA) - Banking product knowledge<br>At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.

We are looking for a hands-on leader to own cloud and security across Amana. This person is the senior authority for application security, cloud architecture, cloud security, and the engineering practices that keep our systems resilient. The title reflects the breadth of accountability, not the scale of a corporate hierarchy. Amana is a small company, and this role leads a compact function while remaining personally involved in the work. The right person has already led a small technical security team and is comfortable operating as its most senior engineer, initially supported by one engineer or analyst. They can review architecture, challenge engineering decisions, set priorities, and own outcomes across cloud, application security, vulnerability management, and incident readiness.<br>What you’ll do<br>Own cloud and security across our customer-facing and internal platforms, including application security, cloud architecture, security standards, and operational risk. Review product, engineering, and cloud designs for security and resilience risks before they become production issues. Run threat modeling for new features, integrations, APIs, authentication flows, payments, trading, admin tools, and data handling. Work directly with engineering and Dev Ops teams to identify, prioritize, and resolve vulnerabilities and control gaps across applications, architecture, cloud configuration, CI/CD, secrets, IAM, and access control. Lead secure architecture reviews across web, mobile, backend, AWS, GCP, and third-party integrations. Build a practical security program around the risks that matter most: account takeover, data leakage, privilege escalation, fraud vectors, API abuse, insecure admin access, supply chain risk, and production misconfiguration. Own vulnerability management across applications, cloud assets, dependencies, and infrastructure. Drive penetration testing, security assessments, remediation plans, and follow-through. Set and improve cloud and security controls for identity, access, network boundaries, secrets, logging, alerting, resilience, and production change management. Partner with engineering to make secure delivery part of normal delivery, not a separate ceremony. Support compliance and regulatory expectations with evidence, controls, and clear technical ownership. Prepare the company for security incidents: playbooks, escalation paths, logging coverage, tabletop exercises, and post-incident review. Lead a compact cloud and security function, initially the Head plus one engineer or analyst, including prioritization, work allocation, coaching, and accountability. Work directly with technology leadership on security priorities, trade-offs, and risk acceptance.<br>Essential skills and experience<br>10+ years across application security, cloud security, security engineering, platform engineering, Dev Sec Ops, or related technical security roles. Prior experience in fintech, banking, payments, trading, brokerage, crypto, or another regulated environment. Strong practical application security experience at architecture and system level: threat modeling, authentication, authorization, session management, API security, secure design, secrets handling, business logic abuse, and secure SDLC. Strong technical literacy and the ability to work directly with engineers. You should be able to understand and challenge code-level findings, but routine source-code review is not the primary responsibility of this role. Deep practical understanding of cloud architecture and security across AWS and GCP, including the judgment to set standards and challenge implementation decisions. Strong knowledge of IAM, RBAC, networking, WAF, logging, monitoring, secrets management, encryption, key management, and least privilege design. Strong working knowledge of cloud infrastructure, CI/CD, infrastructure as code, Linux, reliability, and production operations. This is not a Kubernetes specialist role. Experience running or coordinating penetration tests, vulnerability scans, dependency scanning, SAST/DAST, cloud posture reviews, and remediation tracking. Good judgment on risk. Able to separate theoretical issues from problems that can actually hurt the business. Experience working with compliance, audit, legal, product, and engineering without turning security into paperwork theatre. Strong written communication. Able to explain technical risk clearly to executives and engineers. Proven experience leading a small technical team while remaining personally hands-on, including setting priorities, allocating work, coaching, and owning outcomes. Our office is in the UAE, and onsite presence is preferred, but we are open to remote candidates.<br>Strongly preferred<br>Experience securing trading platforms, investment products, wallets, payments, onboarding/KYC flows, or financial APIs. Experience with modern web, mobile, and backend application stacks. Prior software engineering experience is an advantage. Experience with cloud incident response, breach investigation, forensics basics, or security monitoring. Security certifications such as CISSP, CSSLP, OSCP, AWS Security Specialty, GCP Professional Cloud Security Engineer, or other credible security certifications. Experience with bug bounty programs or external researcher intake. Experience building security programs in companies where engineering speed still matters.<br>What this role is not<br>This is not a classic Head of Dev Ops role. This person will not run every deployment or production operations ticket, but will remain accountable for cloud architecture, security standards, and cloud risk. This is not a platform empire role. The priority is effective ownership of cloud and security, not building a large Dev Ops or platform organization. This is not a policy-only security role. This person must be able to inspect systems, review application and cloud architecture, challenge engineering decisions, and work with engineers until material risks are resolved. This is not a large management role. The function is expected to remain compact, initially the Head plus one engineer or analyst.<br>What success looks like<br>Our most important applications have clear threat models and known risk owners. Critical vulnerabilities are found earlier and fixed faster. Cloud architecture, production access, secrets, IAM, network boundaries, and admin surfaces are controlled and reviewed. Security issues are tracked with the same seriousness as product and engineering work. Penetration tests produce fewer surprises over time. Engineering teams know what good security looks like and can apply it without waiting for a committee. Leadership has a clear view of real security risk, not a long list of low-value findings.

<p>GCC Group | Business Development Manager</p><p>Dubai, UAE | Full time, on-site</p><br><p>Entity: GCC Solutions, part of GCC Group</p><p>Location: Dubai, UAE (Barsha Heights office); on-site, full time, with</p><p>regional travel</p><p>Reports to: Managing Director</p><p>Contract: Full-time, UAE mainland employment visa, 6-month probation</p><p>Compensation: Base plus performance commission, medical insurance and</p><p>statutory benefits</p><p>Start: As soon as possible</p><br><p>ABOUT GCC GROUP</p><br><p>GCC Group is a Dubai-headquartered corporate services, legal structuring and</p><p>capital markets group operating as GCC Solutions, GCC Law, Gulf Equity Partners</p><p>and Gulf Trust, with offices in Abu Dhabi, Riyadh and Kuwait. We are a small,</p><p>senior team serving founders, family offices, fund managers and international</p><p>companies entering the Gulf.</p><br><p>THE ROLE</p><br><p>This is a senior origination role. You will own new business across the group:</p><p>finding the clients, opening the conversations, and closing the work.</p><p>Our clients do not arrive through advertising. They come through relationships</p><ul><li><p>with law firms, accountants, private banks, fund administrators, family</p></li></ul><p>offices and the people who advise them. Building and working that network is</p><p>the substance of this job. You will need the standing to sit across from a</p><p>family office principal or a fund manager and be taken seriously, and the</p><p>commercial judgement to know which opportunities are worth the firm's time.</p><p>You will also be the commercial voice inside a delivery-led business: feeding</p><p>market intelligence back to the Managing Director, shaping how we package and</p><p>price our services, and working with Marketing so that what we say publicly</p><p>matches what actually wins work.</p><br><p>RESPONSIBILITIES</p><br><p>Origination and closing</p><ul><li><p>Own the new-business pipeline end to end: identify, qualify, pitch and close</p></li><li><p>Build a referral network across law firms, accounting practices, banks,</p></li></ul><p>private banks, fund administrators, consultants and family offices in the UAE</p><p>and wider Gulf</p><ul><li><p>Develop direct relationships with founders, fund managers and international</p></li></ul><p>companies establishing in the region</p><ul><li><p>Prepare and present proposals, fee estimates and engagement scopes; negotiate</p></li></ul><p>commercial terms within agreed parameters</p><ul><li><p>Convert enquiries generated by marketing into qualified, scoped opportunities</p></li></ul><br><p>Cross-group selling</p><ul><li><p>Sell across the full group offering - corporate services and company</p></li></ul><p>formation, legal structuring, capital markets and trust - rather than a</p><p>single line</p><ul><li><p>Identify where an existing client of one entity has a need another entity can</p></li></ul><p>meet, and originate that work</p><ul><li><p>Work with GCC Law, Gulf Equity Partners and Gulf Trust on joint pitches</p></li></ul><br><p>Market and commercial</p><ul><li><p>Track competitor positioning, fee levels and market movements across UAE and</p></li></ul><p>KSA, and report what it means for us</p><ul><li><p>Advise on service packaging and pricing based on what you see in live deals</p></li><li><p>Support the Riyadh expansion with Saudi-market origination as the office grows</p></li></ul><br><p>Pipeline discipline and reporting</p><ul><li><p>Maintain the pipeline in Zoho CRM to a standard that lets management forecast</p></li><li><p>Report weekly on pipeline movement, conversion and forecast against target</p></li><li><p>Keep client-facing collateral and proposal templates current with Marketing</p></li></ul><br><p>Representation</p><ul><li><p>Represent the group at conferences, exhibitions, chambers of commerce and</p></li></ul><p>industry events across the Gulf</p><ul><li><p>Host and attend client events, roundtables and networking sessions</p></li><li><p>Act as a credible public face for the firm, in person and on LinkedIn</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>WHAT WE ARE LOOKING FOR</p><br><p>Essential</p><ul><li><p>Seven or more years in business development, sales or client origination,</p></li></ul><p>including at least three selling professional services - corporate services,</p><p>legal, financial services, consulting or similar</p><ul><li><p>A demonstrable track record of originating and closing new business, with</p></li></ul><p>numbers you can speak to</p><ul><li><p>An existing professional network in the UAE that you can activate. This is</p></li></ul><p>the single most important requirement.</p><ul><li><p>Solid working knowledge of the UAE business environment: mainland and free</p></li></ul><p>zone structures, licensing, and what it actually takes for a foreign company</p><p>to establish here</p><ul><li><p>Commercial judgement - able to qualify hard, walk away from poor-fit work,</p></li></ul><p>and protect the firm's time</p><ul><li><p>Excellent spoken and written English, and the presence to hold a senior room</p></li><li><p>CRM discipline: you keep your pipeline current without being asked</p></li><li><p>Currently in the UAE with a transferable visa or eligible for a new</p></li></ul><p>employment visa</p><ul><li><p>UAE driving licence</p></li></ul><br><p>Preferred</p><ul><li><p>Arabic language skills</p></li><li><p>Experience selling into family offices, fund managers or high-net-worth clients</p></li><li><p>Familiarity with ADGM and DIFC structures, fund formation, or trust and</p></li></ul><p>succession planning</p><ul><li><p>Existing relationships in Saudi Arabia, and experience selling into that market</p></li><li><p>Experience in a boutique or founder-led firm where you carried a number</p></li></ul><p>personally rather than managing a team that did</p><br><p>HOW WE WILL ASSESS CANDIDATES</p><br><p>Shortlisted candidates will be asked to do two things. First, talk us through</p><p>one deal you originated end to end - how you found it, what nearly killed it,</p><p>and what you did. Second, take a segment we name (for example, European fund</p><p>managers establishing in ADGM) and set out how you would approach it in your</p><p>first ninety days: who you would talk to, what you would say, and what you</p><p>would expect to have by day ninety.</p><p>We are interested in how you think about origination, not in a polished pitch.</p><br><p>WHAT WE OFFER</p><br><ul><li><p>A senior commercial seat in a small team, reporting directly to the Managing</p></li></ul><p>Director</p><ul><li><p>The full group offering to sell - corporate services, legal, capital markets</p></li></ul><p>and trust - rather than a single product</p><ul><li><p>Performance commission on originated business</p></li><li><p>Employment visa, medical insurance, annual leave and end-of-service benefits</p></li></ul><p>per UAE labour law</p><br><p>Please include one example of a client relationship you originated yourself,</p><p>and what it was worth.</p><br><p>GCC Group is an equal opportunity employer. Applications from Emirati nationals</p><p>are particularly welcome.</p>

Description:We are seeking an innovative and strategic Global Head of Creative Design to lead and elevate our design function across all markets and business units. This role will drive the global creative vision, ensuring the delivery of impactful, user-centric, and brand-consistent experiences across digital and offline touchpoints. The ideal candidate combines exceptional creative leadership with strong business acumen and a passion for building high-performing design teams in a fast-paced, international environment.<br>Key Responsibilities Shape the long-term visual identity strategy for the brand — define what the company should look and feel like globally, ensure every design decision ladders up to business objectives and builds long-term brand equity Lead a complete visual rebrand from brief to delivery — own every stage from strategic alignment and concept through to final system rollout Translate brand positioning and messaging strategy into a distinctive, world-class visual identity that works across every channel and touchpoint Build a comprehensive design system from the ground up — typography, color systems, spacing, component libraries, templates, and governance rules — that the entire creative function executes from Drive execution with the same rigour as strategy — from setting the vision to ensuring the final output meets the standard, you are accountable for the quality of every detail Define and enforce brand standards globally Audit all existing creative output across channels and markets — identify inconsistencies, establish what stays and what changes, and build a clear transition plan Develop and elevate a high-performing design team — set the craft standard, build a culture of accountability, and grow the capabilities of every person in the function Build the brand book as a living, governed document — a system that evolves with the brand and is actively used Own the adoption of the new visual identity across all markets, all channels, and all creative functions — from briefing to execution to quality control Partner with product to ensure visual consistency extends across digital platforms and user experience touchpoints Present brand and design decisions to senior leadership with clarity and confidence — articulate the strategic rationale behind every visual choice Establish design governance processes and workflows that scale — review cycles, approval frameworks, and briefing standards that maintain quality as the function grows<br>Requirements15+ years in design with at least 6 years leading a design function at senior level Hands-on enough to execute and make decisions at component level Has built a design system that a team executes from — typography, color systems, component libraries, templates Has managed and developed senior creative talent Experience working across multi-market, multi-language creative environments Background in media and advertising agencies is recommended; other experience in fintech, healthcare, or premium consumer brands is preferred but not required

<p>Job Overview</p><p>A leading industrial ecosystem in the UAE is seeking an experienced <strong>Head of Business Development</strong> to drive revenue growth, tenant acquisition and market expansion.</p><p>The role combines strategic commercial leadership with practical knowledge of metal fabrication, industrial leasing and storage operations. The successful candidate will identify, structure, negotiate and close commercially viable opportunities aligned with the organisation’s industrial ecosystem strategy.</p><p>Strong knowledge of metal fabrication processes—including cutting, bending, welding, galvanising, surface treatment and storage logistics—is essential for assessing prospective tenants and developing suitable commercial solutions.</p><p>Role Purpose</p><p>Drive revenue growth, tenant acquisition and market expansion by identifying, structuring and closing commercially viable opportunities aligned with the organisation’s industrial ecosystem and long-term growth strategy.</p><p>Key Accountabilities</p><p>1. Business Development Strategy</p><ul><li><p>Define and execute the business-development strategy in line with revenue, occupancy and market-growth targets.</p></li><li><p>Identify priority market segments, prospective tenants, industrial clients and strategic partners.</p></li><li><p>Develop market-entry and customer-acquisition plans for the UAE and regional markets.</p></li><li><p>Identify new revenue opportunities through industrial leasing, value-added services, shared facilities and strategic partnerships.</p></li><li><p>Conduct market research, competitor analysis and commercial opportunity assessments.</p></li></ul><p>2. Deal Structuring and Execution</p><ul><li><p>Lead the commercial structuring, negotiation and closure of tenancy agreements, service agreements and partnership arrangements.</p></li><li><p>Develop commercially viable proposals based on customer requirements, infrastructure capacity and internal commercial guidelines.</p></li><li><p>Negotiate pricing, contract terms, service scope and commercial conditions.</p></li><li><p>Prepare commercial feasibility studies and support the evaluation of investment returns.</p></li><li><p>Ensure opportunities progress efficiently from initial engagement through commercial closure.</p></li></ul><p>3. Tenant and Client Acquisition</p><ul><li><p>Identify and acquire high-value tenants and clients from the metal fabrication, steel, galvanising, manufacturing and industrial-storage sectors.</p></li><li><p>Build strategic relationships with fabricators, contractors, steel traders, manufacturers, industrial investors and storage operators.</p></li><li><p>Lead customer-acquisition campaigns and business-development engagements.</p></li><li><p>Represent the organisation at exhibitions, trade missions, industry forums and networking events.</p></li><li><p>Maintain consistent engagement with prospective clients throughout the sales and negotiation cycle.</p></li></ul><p>4. Technical and Industry Engagement</p><ul><li><p>Demonstrate strong understanding of industrial workflows, including laser cutting, press braking, welding, galvanising, surface finishing and storage logistics.</p></li><li><p>Assess the technical and operational suitability of prospective tenants and proposed industrial activities.</p></li><li><p>Evaluate the compatibility of incoming activities with available infrastructure, utilities and facility capacity.</p></li><li><p>Engage with contractors, manufacturers and industrial operators to communicate the organisation’s ecosystem advantages.</p></li><li><p>Coordinate technical clarifications with relevant internal departments before commercial commitments are finalised.</p></li></ul><p>5. Cross-Functional Coordination</p><ul><li><p>Work closely with Relationship Management, Logistics, Processing, Legal and Finance teams to support tenant onboarding and delivery readiness.</p></li><li><p>Ensure commercial terms are properly communicated to the relevant internal stakeholders.</p></li><li><p>Coordinate internal reviews of pricing, technical requirements, legal conditions and operational feasibility.</p></li><li><p>Support Relationship Management during the onboarding and commercial handover process.</p></li><li><p>Ensure a clear handover from business development to the responsible post-sale and operational teams.</p></li></ul><p>6. Pipeline and Performance Management</p><ul><li><p>Build and manage a structured business-development pipeline.</p></li><li><p>Maintain accurate opportunity records, deal stages, expected revenue and closure timelines.</p></li><li><p>Prepare revenue forecasts, pipeline reports and risk assessments for management.</p></li><li><p>Monitor conversion rates, lead quality, pipeline movement and deal-cycle performance.</p></li><li><p>Track actual performance against agreed revenue and occupancy targets.</p></li><li><p>Use CRM, ERP, business-intelligence tools and digital platforms to support reporting and decision-making.</p></li></ul><p>7. Partnership and Ecosystem Development</p><ul><li><p>Develop relationships with industrial authorities, free-zone entities, regulatory stakeholders and trade associations.</p></li><li><p>Establish alliances with fabrication companies, galvanising units, storage operators and strategic service providers.</p></li><li><p>Identify opportunities for cross-selling and collaboration across the industrial ecosystem.</p></li><li><p>Support the development of partnerships that contribute to occupancy, revenue and long-term business growth.</p></li></ul><p>Key Performance Indicators</p><p>Performance will be measured against the following principal indicators:</p><ul><li><p>Revenue generated.</p></li><li><p>Occupancy rate across production and storage facilities.</p></li><li><p>Lead-to-deal conversion rate.</p></li><li><p>Total qualified pipeline value.</p></li><li><p>Average deal-cycle time.</p></li><li><p>Number and value of tenancy and service agreements closed.</p></li><li><p>Forecast accuracy.</p></li><li><p>New tenant and client acquisition.</p></li><li><p>Commercial margin and quality of concluded deals.</p></li></ul><p>Functional Boundaries</p><p>The Role Owns</p><ul><li><p>Revenue generation.</p></li><li><p>Business-development strategy execution.</p></li><li><p>Tenant and client acquisition.</p></li><li><p>Deal structuring.</p></li><li><p>Commercial negotiation.</p></li><li><p>Deal closing.</p></li><li><p>Business-development pipeline management.</p></li><li><p>Revenue forecasting and opportunity tracking.</p></li></ul><p>The Role Supports</p><ul><li><p>Relationship Management during tenant onboarding and commercial handover.</p></li><li><p>Marketing through market intelligence, campaign feedback and lead-quality analysis.</p></li><li><p>Internal teams in assessing the commercial and technical suitability of opportunities.</p></li><li><p>Management in feasibility evaluation and strategic business-growth planning.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Qualifications and Experience</p><ul><li><p>Bachelor’s degree in Mechanical Engineering, Industrial Engineering, Business Administration or a related discipline.</p></li><li><p>MBA or postgraduate qualification in Business Development, Strategy or a related field is preferred.</p></li><li><p>Minimum of <strong>10–15 years of business-development experience</strong> within metal fabrication, steel, industrial leasing, industrial storage or a related sector.</p></li><li><p>Minimum of <strong>8 years of experience in a leadership role</strong>.</p></li><li><p>Proven track record of revenue generation, industrial client acquisition and commercial deal closure.</p></li><li><p>Experience negotiating tenancy agreements, service agreements and industrial contracts.</p></li><li><p>Experience working with industrial project clients, manufacturers, investors and regulatory stakeholders.</p></li></ul><p>Required Skills and Competencies</p><ul><li><p>Strategic business development and market expansion.</p></li><li><p>Revenue generation and commercial ownership.</p></li><li><p>Advanced negotiation and contract structuring.</p></li><li><p>Industrial leasing and tenancy structuring.</p></li><li><p>Strong understanding of metal fabrication and industrial-storage markets.</p></li><li><p>Financial analysis, feasibility assessment and project ROI evaluation.</p></li><li><p>Pipeline management, forecasting and revenue tracking.</p></li><li><p>Market intelligence and competitor analysis.</p></li><li><p>Stakeholder management and influencing skills.</p></li><li><p>Strong leadership and team-management capability.</p></li><li><p>Executive communication and presentation skills.</p></li><li><p>Knowledge of UAE industrial regulations and commercial practices.</p></li><li><p>Proficiency in CRM, ERP, business-intelligence tools and Microsoft Office.</p></li><li><p>Ability to use data analytics, automation and technology-driven solutions for lead generation, pipeline management and business growth.</p></li></ul><p>Candidate Profile</p><p>The ideal candidate will be a commercially driven and technically knowledgeable business-development leader with the ability to convert industrial opportunities into sustainable revenue.</p><p>The candidate must be confident in engaging senior stakeholders, understanding industrial requirements, structuring complex commercial arrangements and closing high-value agreements. The role requires a disciplined focus on revenue generation and deal execution while ensuring an effective handover to Relationship Management and operational teams after closure.</p>

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>About The Team<br><br>The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.<br><br>Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.<br><br>At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.<br><br>Opportunity<br><br>We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services.<br><br>This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.<br><br>In this role, you will lead the teams responsible for:<br><br>People Help Desk / Tier 1 services Tier 0 / self-service and knowledge foundations Global People Relations Services, including case governance and specialist support for complex employee relations matters <br><br>You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.<br><br>This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.<br><br>This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations.<br><br>What You’ll Do<br><br>Lead Agoda’s People Services front door and employee support model<br><br>Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams. Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience. Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach. <br><br>Lead the People Services & Help Desk team<br><br>Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support. Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling. Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism. Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives. <br><br>Lead Global People Relations Services<br><br>Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change. Ensure clear service ownership, escalation pathways, and governance across People Relations case handling. Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements. Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team. Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices. <br><br>Own the operating interfaces across Tier 1, People Relations, and specialist teams<br><br>Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization. Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways. Ensure employees and managers experience a joined-up service model even when multiple People teams are involved. Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams. <br><br>Build Tier 0 / self-service and knowledge management foundations<br><br>Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries. Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials. Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content. Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement. <br><br>Enable digital, conversational, and AI-supported service delivery<br><br>Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management. Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support. Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions. Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels. <br><br>Drive operational excellence and continuous improvement<br><br>Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection. Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting. Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences. Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations. <br><br>Lead through insight, stakeholder partnership, and change<br><br>Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities. Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities. Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services. Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function. <br><br>What You’ll Need To Succeed<br><br>Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus. Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience. Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment. Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience. Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management. Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency. Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design. Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools. Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making. Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners. Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture. Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale. <br><br>It’s great if you also have<br><br>Experience in a global or regional HR shared services / People services environment. Experience leading both broad employee support teams and specialist employee relations or case management teams. Experience in knowledge management, service content strategy, and self-service adoption. Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments. Experience improving employee experience through service redesign, process simplification, or digital product thinking. Experience in a high-growth tech, internet, or digital business. Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments. <br><br>Why this role matters<br><br>This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.<br><br>As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.<br><br>#People Services #HRShared Services #Singapore #Singapore #London #England #Hong Kong #Hong Kong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #Kuala Lumpur #Malaysia #Bangkok #Thailand #Seoul #South Korea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #Czech Republic #Budapest #Hungary #Dubai #United Arab Emirates #Bangalore #India #Bengaluru #India #Hyderabad #India #New Delhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChi Minh City #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Role&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : </strong>Senior Manager, Shari'a Audit<br><strong>Location :</strong> Abu Dhabi&nbsp;<br><strong>Role Purpose:</strong><br><span><span>Responsible for organizing and managing internal Shari’a audits assignments according to Internal Shari’a audit plans. The responsibilities of Sr. Manager Shari’a Audit&nbsp;include overseeing the process of Internal Shari’a audits, making recommendations on policies, and ensuring that the organization conform with Shari’a rules &amp; principles in order to provide a reasonable assurance to the management that Shari’a risk is mitigated to an acceptable residual level.</span></span></p><br><p><span><span>Performs complex internal Shari’a audit assignments in designated areas of the organization to identify, resolve, and/or recommend solutions to assure full compliance with Shari’a resolutions of ADIB’s Internal Shari’a Supervisory Committee of ADIB.&nbsp; May serve as the project leader on standard audits and conduct complex audits independently.</span></span><br>&nbsp;&nbsp;&nbsp;&nbsp;<br><strong>Key Accountabilities of the role&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;</strong></p><br><ul><li><p><span><span>Adhere to:</span></span></p><br><ul><li><p><span><span>The AAOIFI Standards.</span></span></p><br></li><li><p><span><span>The Institute of Internal Audit Standards e.g. independence, objectivity, proficiency and performance of audit work.</span></span></p><br></li><li><p><span><span>The Internal Shari’a Audit objectives, mission and vision.</span></span></p><br></li></ul></li><li><p><span><span>Perform the internal Shari’a audit assignments/assigned duties efficiently and effectively based on the risk-based Shari’a Audit approach sketched by the line Management and in consultation with Team Leader.&nbsp;&nbsp;</span></span></p><br></li><li><p><span><span>As Sr. Manager Shari’a Auditor, of High/Medium/Low risk Shari’a audit assignments or Team Leader of Medium/Low risk Shari’a audit assignments, must assist the Team Leader or line management in&nbsp;</span><span>p</span><span>reparing a risk-based Shari’a audit plan for the assignments by:&nbsp;</span></span></p><br><ul><li><p><span><span>Developing an understanding of activities.</span></span></p><br></li><li><p><span><span>Defining the related areas of Shari’a risks and controls for all the activities/processes subject to Shari’a Audit.</span></span></p><br></li><li><p><span><span>Drafting/revising/updating the Shari’a Audit Program based on Shari’a risk assessment that considers impact and likelihood. Ensure any changes/additions to Shari’a audit programs are discussed and approved by Team Leader.</span></span></p><br></li><li><p><span><span>Compiling and reviewing the Internal Shari’a Supervisory Committee resolutions.&nbsp; Also ensure that the resolutions are incorporated in the related Shari’a audit program.</span></span></p><br></li><li><p><span><span>Preparing the checklist which will be used between the Shari’a Team Leader and members.</span></span></p><br></li><li><p><span><span>Assisting and coordinate with the Shari’a IT Project team or IT Division (thru Shari’a IT project team) to develop/improve certain reports required prior to the commencement and/or throughout the Internal &nbsp;Shari’a Audit assignments.</span></span></p><br></li><li><p><span><span>Preparing the Authority letter.</span></span></p><br></li><li><p><span><span>Preparing and conducting a presentation to all concerned Shari’a audit members, Team Leader and line Management discussing the steps that have been implanted/will be implemented during the preparation and field work stages.</span></span></p><br></li><li><p><span><span>Selecting the samples in consultation with Team Leader and according to the approved sampling methodologies.</span></span></p><br></li><li><p><span><span>Preparing the Assignment Planning Memorandum.</span></span></p><br></li><li><p><span><span>Arranging for and completing the working papers/assigned work on timely manner according to Internal Shari’a Audit management guidelines in this regard. In addition; handing over the working paper to Team Leader on timely manner without delays.&nbsp; Also, by ensuring that working papers reflects the work performed, sample selected and contains Shari’a Audit program and is considered as&nbsp;complete/adequate to support exceptions.&nbsp;</span></span></p><br><ul><li><p><span><span>Providing guidance to other Shari’a Auditors in consultation with/as requested by Team Leader.</span></span></p><br></li><li><p><span><span>Following-up receipt of Client management replies to exceptions as per Shari’a Compliance policy (3 working days) and promptly bringing to the attention of line management any deviation which could result from delaying Shari’a audit process (during fieldwork or draft report).</span></span></p><br></li><li><p><span><span>Completing the assigned duties within projected time scale and that any variances been properly justified to Team Leader.</span></span></p><br></li><li><p><span><span>Completing the assignment performance appraisal performed by Team Leader at the end of each Shari’a audit assignment,&nbsp;</span></span></p><br></li><li><p><span><span>Enhancing decision-making skills.</span></span></p><br></li></ul></li><li><p><span><span>By applying risk-based Shari’a Audit methodology; identify critical Shari’a risks, major control weaknesses, process inefficiencies on timely manner and report to the respective Team leader for discussion and opinion.</span></span></p><br></li><li><p><span><span>Ensure that corrective actions have been taken on all previous Shari’a audit exceptions and that repeated issues are highlighted to the team leader on time.</span></span></p><br></li><li><p><span><span>Ensure that exceptions are drafted properly/promptly by utilizing the exceptions’ database and discussing the exceptions with Team leader prior to drafting.</span></span></p><br></li><li><p><span><span>Achieve high standards of behavioral competencies according to the competencies defined by the line management (as per the Assignment Performance Appraisal related to Team Member).&nbsp; Consult with Team Leader on the competencies below standards.</span></span></p><br></li><li><p><span><span>Keep a constructive working relationship with Shari’a Audit clients in order to achieve the overall objectives.</span></span></p><br></li><li><p><span><span>Maintain excellent teamwork environment and team spirit.</span></span></p><br></li><li><p><span><span>Achieve very good knowledge of ADIB processes, policy &amp; procedures and AAOIFI/IIA standards.</span></span></p><br></li><li><p><span><span>Understand/improve working knowledge on all automated Shari’a auditing tools.</span></span></p><br></li><li><p><span><span>Maintain very good efficient and professional oral and written communication skills.</span></span></p><br></li><li><p><span><span>Whenever requested, participate in special reviews (related to Shari’a). During the special review, assist in determining the circumstances which enabled such situations, identify responsibility for any losses or failures to comply with Shari’a policy &amp; procedure and provide recommendations for Team Leader/line management review.</span></span></p><br></li><li><p><span><span>In coordination with Team Leader, train new/existing staff on Shari’a related issues and Shari’a Audit Approach.&nbsp;</span></span></p><br></li><li><p><span><span>Whenever requested by Team Leader, review new and/or changes to bank’s policies and procedures (related to Shari’a) in order to evaluate the Shari’a control adequacy and related risk mitigation.&nbsp;</span></span></p><br></li><li><p><span><span>Ensure that paper-based working papers and other Shari’a audit documents are adequately protected and secured throughout the assignment.</span></span></p><br></li><li><p><span><span><strong>Comply with any additional tasks which could be assigned by the Team Leader/line management.</strong></span></span><br>&nbsp;</p><br></li></ul></li></ul><p><strong>Specialist Skills / Technical Knowledge Required for this role:</strong></p><br><ul><li><p><span><span>Bachelor in Sharia or Islamic Economics or Islamic Banking.</span></span></p><br></li><li><p><span>CISSA and CIPA certifications(or alternative certifications).</span></p><br></li><li><p><span>A professional certificate in auditing issued by an international organization.</span></p><br></li><li><p><span><span>Arabic &amp; English language&nbsp; &nbsp;</span></span></p><br></li><li><p><span><span>IT skills&nbsp;</span></span><br>&nbsp;</p><br><p><span><span><strong>Previous experience:&nbsp;</strong></span></span></p><br></li><li><p><span><span>5 to 10 years’ experience.</span></span></p><br></li></ul><br> </div>

Sales Manager – UAELocation: UAE | Remote Employment Type: Full-Time Travel: Regular travel to key customers and project sites<br>Our client is an innovative water technology company transforming industrial wastewater treatment and water reuse through modular, scalable, and AI-powered solutions. The company develops next-generation water reclamation systems designed to replace traditional, lengthy engineering projects with rapid-deployment, plug-and-play solutions. Its technology enables industries to decentralize water treatment, maximize water recycling, reduce infrastructure footprints, and achieve ambitious sustainability targets. As part of its continued expansion in the Middle East, the company is looking for an experienced Sales Manager based in the UAE to lead business development across the rapidly growing data center and critical infrastructure sector.<br>Key Responsibilities Business Development & Pipeline Generation Identify, target, and develop new business opportunities across the UAE data center ecosystem. Build strong relationships with key decision-makers, including Facility Directors, Sustainability/ESG Heads, Procurement Managers, Engineering Consultants, and EPC contractors. Develop and maintain a robust sales pipeline and consistently achieve business development and revenue targets. Solution Selling Position modular water treatment and water reclamation solutions for data center applications. Translate customer requirements into commercially viable technical solutions and value propositions. End-to-End Sales Management Own the complete sales cycle from prospecting and customer engagement through technical-commercial discussions, proposal development, negotiation, and contract closure. Lead commercial negotiations with senior stakeholders and ensure successful conversion of opportunities into high-value projects. Develop account strategies for key customers and maintain long-term relationships. Strategic Partnerships Establish and manage partnerships with regional engineering firms, contractors, EPCs, consultants, and relevant water/infrastructure stakeholders. Identify opportunities to position the company as a preferred technology and solution provider for data center water infrastructure projects. Cross-Functional Collaboration Work closely with engineering, product management, and AI/software teams in Singapore to develop customized technical and commercial proposals. Coordinate with internal teams to address customer requirements, project specifications, data center layouts, and cooling-system constraints.<br>Requirements & Qualifications Bachelor’s degree in Chemical Engineering, Environmental Engineering, Mechanical Engineering, Business, or a related technical discipline.5–8 years of proven B2B technical sales experience, preferably in:Industrial water treatment / wastewater management Water reuse and reclamation Industrial cooling systems Data center infrastructure Critical infrastructure Engineering / EPC solutions Demonstrated track record of successfully closing high-value CAPEX projects and/or long-term OPEX contracts. Strong understanding of complex technical solution selling and consultative sales processes. Excellent communication, negotiation, presentation, and stakeholder-management skills, with the ability to engage C-suite and senior technical decision-makers. Professional fluency in English; Mandarin is highly advantageous. Strong commercial acumen with the ability to understand customer requirements and translate technical solutions into business value. Self-motivated, entrepreneurial, and highly autonomous, with the ability to work effectively in a remote environment. Willingness to travel regularly across the UAE for customer meetings, site visits, and business development activities. Why Join? Play a key role in the expansion of an innovative AI-powered water technology business. Work at the intersection of water sustainability, AI, and data center infrastructure. Own and develop the UAE market with significant autonomy and growth potential. Collaborate with an international engineering, product, and technology team. Opportunity to work on high-impact projects with major data center and critical infrastructure customers.<br>Interested candidates are welcome to apply with an updated CV.

Sales Manager – UAELocation: UAE | Remote Employment Type: Full-Time Travel: Regular travel to key customers and project sites<br>Our client is an innovative water technology company transforming industrial wastewater treatment and water reuse through modular, scalable, and AI-powered solutions. The company develops next-generation water reclamation systems designed to replace traditional, lengthy engineering projects with rapid-deployment, plug-and-play solutions. Its technology enables industries to decentralize water treatment, maximize water recycling, reduce infrastructure footprints, and achieve ambitious sustainability targets. As part of its continued expansion in the Middle East, the company is looking for an experienced Sales Manager based in the UAE to lead business development across the rapidly growing data center and critical infrastructure sector.<br>Key Responsibilities Business Development & Pipeline Generation Identify, target, and develop new business opportunities across the UAE data center ecosystem. Build strong relationships with key decision-makers, including Facility Directors, Sustainability/ESG Heads, Procurement Managers, Engineering Consultants, and EPC contractors. Develop and maintain a robust sales pipeline and consistently achieve business development and revenue targets. Solution Selling Position modular water treatment and water reclamation solutions for data center applications. Translate customer requirements into commercially viable technical solutions and value propositions. End-to-End Sales Management Own the complete sales cycle from prospecting and customer engagement through technical-commercial discussions, proposal development, negotiation, and contract closure. Lead commercial negotiations with senior stakeholders and ensure successful conversion of opportunities into high-value projects. Develop account strategies for key customers and maintain long-term relationships. Strategic Partnerships Establish and manage partnerships with regional engineering firms, contractors, EPCs, consultants, and relevant water/infrastructure stakeholders. Identify opportunities to position the company as a preferred technology and solution provider for data center water infrastructure projects. Cross-Functional Collaboration Work closely with engineering, product management, and AI/software teams in Singapore to develop customized technical and commercial proposals. Coordinate with internal teams to address customer requirements, project specifications, data center layouts, and cooling-system constraints.<br>Requirements & Qualifications Bachelor’s degree in Chemical Engineering, Environmental Engineering, Mechanical Engineering, Business, or a related technical discipline.5–8 years of proven B2B technical sales experience, preferably in:Industrial water treatment / wastewater management Water reuse and reclamation Industrial cooling systems Data center infrastructure Critical infrastructure Engineering / EPC solutions Demonstrated track record of successfully closing high-value CAPEX projects and/or long-term OPEX contracts. Strong understanding of complex technical solution selling and consultative sales processes. Excellent communication, negotiation, presentation, and stakeholder-management skills, with the ability to engage C-suite and senior technical decision-makers. Professional fluency in English; Mandarin is highly advantageous. Strong commercial acumen with the ability to understand customer requirements and translate technical solutions into business value. Self-motivated, entrepreneurial, and highly autonomous, with the ability to work effectively in a remote environment. Willingness to travel regularly across the UAE for customer meetings, site visits, and business development activities. Why Join? Play a key role in the expansion of an innovative AI-powered water technology business. Work at the intersection of water sustainability, AI, and data center infrastructure. Own and develop the UAE market with significant autonomy and growth potential. Collaborate with an international engineering, product, and technology team. Opportunity to work on high-impact projects with major data center and critical infrastructure customers.<br>Interested candidates are welcome to apply with an updated CV.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>IMPORT &amp; EXPORT MANAGER<br><b>Position:</b> Import &amp; Export Manager<br><br><b>Employment Type:</b> Full-Time<br><br><b>Industry:</b> General Trading (FMCG / Food Trading / Consumer Products)<br><br><b>Location</b>: Abu Dhabi, UAE<br><br>Job Summary<br></span><p>We are seeking an experienced <b>Import &amp; Export Manager</b> to manage and coordinate end-to-end international trade operations. The successful candidate will be responsible for import/export documentation, customs clearance, freight coordination, regulatory compliance, supplier and logistics partner management, and ensuring shipments are completed accurately, efficiently, and on schedule.<br></p><br><p>The ideal candidate should have strong practical knowledge of international shipping procedures, customs regulations, Incoterms, freight forwarding, and trade documentation.<br></p><br><span>Key Responsibilities:</span><ul><li>Manage end-to-end import and export operations, including air, sea, and land shipments.<br></li><li>Prepare, review, and verify shipping and customs documentation.<br></li><li>Coordinate with freight forwarders, shipping lines, airlines, customs brokers, suppliers, and customers.<br></li><li>Manage customs clearance processes and ensure timely release of shipments.<br></li><li>Ensure compliance with applicable customs, trade, and regulatory requirements.<br></li><li>Review commercial invoices, packing lists, certificates of origin, Bills of Lading, Air Waybills, and other shipping documents.<br></li><li>Apply and correctly interpret <b>Incoterms</b> for international transactions.<br></li><li>Monitor shipment schedules and proactively resolve delays, documentation issues, or clearance problems.<br></li><li>Negotiate freight rates and service agreements with logistics providers.<br></li><li>Monitor freight, customs, transportation, and related logistics costs.<br></li><li>Maintain accurate import/expom lgtrt records and shipment documentation.<br></li><li>Coordinate with procurement, finance, warehouse, sales, and operations teams.<br></li><li>Manage duty, tax, and other applicable shipment-related requirements.<br></li><li>Evaluate freight forwarders and logistics service providers based on cost, reliability, and performance.<br></li><li>Prepare regular reports on shipments, costs, delays, clearance status, and logistics performance.<br></li><li>Identify opportunities to reduce logistics costs and improve lead times.<br></li><li>Maintain strong controls to prevent penalties, demurrage, detention, documentation errors, and unnecessary storage charges.<br></li><li>Lead and support the import/export or logistics team where applicable.<br></li></ul><br><span>Requirements</span><ul><li>Bachelor’s Degree in <b>Logistics, Supply Chain Management, International Business, Business Administration</b>, or a related discipline preferred.<br></li><li>Proven experience in <b>Import &amp; Export, International Logistics, Freight Forwarding, or Supply Chain Operations</b>.<br></li><li>Previous experience at managerial or senior supervisory level preferred.<br></li><li>Strong knowledge of <b>customs clearance and international trade procedures</b>.<br></li><li>Excellent understanding of <b>Incoterms 2020</b>.<br></li><li>Strong knowledge of sea freight, air freight, and land transportation.<br></li><li>Practical experience handling shipping documentation.<br></li><li>Experience coordinating with customs brokers, freight forwarders, shipping lines, and government/regulatory authorities.<br></li><li>Strong freight negotiation and cost-control skills.<br></li><li>Good knowledge of shipment tracking and logistics reporting.<br></li><li>Strong problem-solving and decision-making abilities.<br></li><li>Excellent communication, negotiation, and stakeholder-management skills.<br></li><li>Strong attention to detail and documentation accuracy.<br></li><li>Proficiency in Microsoft Excel and relevant ERP/logistics systems is preferred.<br></li></ul>Benefits<br><p>Benefits and employment terms will be discussed with shortlisted candidates during the interview process.<br></p><br>CANDIDATE ASSESSMENT QUESTIONS<br><b>1. Import &amp; Export Experience</b><br><br>How many years of direct import and export experience do you have? Which countries or international markets have you handled?<br><br><b>2. Shipment Management</b><br><br>Explain the complete process you follow for an international shipment from receiving the purchase/order details until final customs clearance and delivery.<br><br><b>3. Incoterms</b><br><br>What is the difference between <b>EXW, FOB, CIF, DDP, and DAP</b>? Give an example of when you would recommend each.<br><br><b>4. Documentation</b><br><br>Which documents do you normally review before an international shipment is dispatched? What are the most common documentation errors you have encountered?<br><br><b>5. Customs Clearance</b><br><br>Describe a difficult customs-clearance issue you personally handled. What caused the problem, and how did you resolve it?<br><br><b>6. Freight Management</b><br><br>What experience do you have managing <b>air, sea, and land freight</b>? Which mode do you consider most challenging and why?<br><br><b>7. Freight Negotiation</b><br><br>How do you compare and negotiate quotations from freight forwarders or shipping lines while ensuring service quality is not compromised?<br><br><b>8. Cost Control</b><br><br>Give an example of how you reduced freight, customs, demurrage, detention, storage, or other logistics costs.<br><br><b>9. Shipment Delays — Scenario Question</b><br><br>An urgent shipment is delayed at the port because the commercial invoice does not match the customs declaration. What actions would you take immediately?<br><br><b>10. Compliance — Scenario Question</b><br><br>A supplier asks you to declare a lower shipment value to reduce customs duty. How would you handle the request?<br><br><b>11. Operational Planning</b><br><br>How do you monitor multiple international shipments simultaneously and ensure management receives accurate status updates?<br><br><b>12. Performance Management</b><br><br>Which KPIs would you use to measure the performance of an import/export department and its logistics providers?<br><br><b>13. Systems Knowledge</b><br><br>Which ERP, customs, freight, shipment-tracking, or logistics systems have you used? How advanced are your Microsoft Excel skills?<br><br><b>14. Leadership</b><br><br>How do you manage an underperforming team member who repeatedly makes errors in shipping documentation?<br><br><b>15. Final Assessment</b><br><br>What are the three biggest risks in import/export operations, and what controls would you implement to minimize them?<br><br>Recommended Assessment Scoring<br><p>Score each major competency from <b>1–5</b>:<br></p><br>Competency<br>Weight<br><br>Import &amp; Export Experience<br>20%<br><br>Customs &amp; Trade Compliance<br>20%<br><br>Documentation &amp; Incoterms<br>15%<br><br>Freight &amp; Logistics Management<br>15%<br><br>Cost Control &amp; Negotiation<br>10%<br><br>Problem Solving<br>10%<br><br>Leadership &amp; Communication<br>10%<br><br><b>Total</b><br><b>100%</b><br><br><br><br><br><span>Benefits<b>Salary &amp; Benefits:&nbsp; TBD in the interview</b><br><br></span><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose<p><span>dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering &amp; retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.</span></p><br><br><p><span>As <strong>Manager Data &amp; Analytics</strong>, you will lead the data, analytics, AI and innovation agenda by defining and delivering capabilities that enable data-driven decision-making, operational excellence, and business growth. Partner with business and corporate stakeholders to develop strategic roadmaps, drive innovation, and ensure the delivery of trusted insights, advanced analytics and user-centric technology solutions that create measurable business value. The role is based full-time in our Dubai office.</span></p><br><br><p><strong><span>In this role, you will:</span></strong></p><br><br><ul><li>Define and lead the Data, Analytics, AI and Innovation roadmap, partnering with Enterprise Data &amp; Analytics and IT to deliver robust data platforms, tools and reporting, automated pipelines, effective data governance, and Master Data Management.</li><li>Partner with business leadership to identify strategic data analytics and AI priorities, generating actionable insights, shaping the future analytics agenda, and driving adoption through effective communication and stakeholder engagement.</li><li>Lead the Business Intelligence function, delivering dashboards, reports and visualisation solutions that enable data-driven decision-making while continuously evaluating emerging technologies to enhance analytics capabilities.</li><li>Monitor and optimise the performance of data and analytics initiatives, establishing KPIs, measuring value realisation, and enabling self-service analytics capabilities across the organisation.</li><li>Direct industry, market, and competitive intelligence research, evaluating data sources, studies and benchmarks to strengthen decision support, maintain competitiveness and support business growth.</li><li>Develop and implement enterprise analytics and AI governance and value frameworks, translating information and analytics programmes into measurable portfolios with clear reporting, engagement, ROI, and business value metrics.</li><li>Lead the Operations Research and Advanced Analytics capability, overseeing the development of predictive models, machine learning and AI solutions, simulations, and optimisation tools that improve business performance, drive innovation, and foster a culture of continuous improvement.</li></ul>Qualification<p><strong><span>To be considered for the role, you must meet the below requirements:</span></strong></p><br><br><ul><li>Bachelor's degree or Honours in relevant discipline.</li><li>Minimum 10+ years in a relevant industry sector, with significant tenure in a managerial role.</li><li>Experience in Business Analysis, Business Partnership, Business Performance Management, and generating business insight.</li><li>Proven experience leading a BI team and driving advanced analytical approaches including Operations Research. </li><li>Knowledge and experience of cutting-edge technology relevant to the industry. </li><li>Sound knowledge of economic macro and micro theories, accounting, statistics and research methodologies.</li></ul><br><p><span><strong>You will have an edge, if you have:</strong></span></p><br><br><ul><li>Experience working within airlines, aviation or related industry sectors.</li><li>Practical knowledge of AI technologies and experience identifying and implementing AI solutions to address business and operational needs.</li><li>Experience in business analysis within an operational or commercial function.</li><li>Proven expertise in creating Centre of Excellence and driving strategy &amp; best practices within Data Analytics and Technology Innovation.</li><li>Proven stakeholder engagement and influencing skills.</li></ul><p><span>At dnata, part of Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So if you’re looking for a challenging and rewarding opportunity, apply today and join our team!</span></p><br><br><br><p><span><strong>Recruitment Process and Timeline</strong></span></p><br><br><p><span>dnata, part of Emirates Group, is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via our Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role.</span></p><br><br>Salary &amp; benefits<p><span>Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website - www.emirates.com/careers</span></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Position Summary&nbsp;</b><br><b>Location</b> Dubai <p><b>About Deloitte:</b> When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training &amp; Development Excellence Award. </p><br><p><b>Our Purpose</b></p><br><p>Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities. </p><br><p>Our shared values guide the way we behave to make a positive, enduring impact: </p><br><ul> <li>Lead the way </li> <li>Serve with integrity</li> <li>Take care of each other</li> <li>Fosterinclusion</li> </ul><p><b>Audit &amp; Assurance | Manager</b></p><br><p>During your tenure as a Manager in Audit &amp; Assurance, you will demonstrate and develop your capabilities in the following areas: </p><br><ul><li>Build trust and credibility by focusing on how to meet multiple stakeholder needs whilst providing constructive challenge on engagement issues. </li> <li>Reviews documentation of flows of transactions and tests of relevant controls early in the audit cycle to allow for timely assessment of the planned audit approach and the entity's control environment.</li> <li>Suggests mitigating testing when controls are found to be ineffective, without always having to consult with the senior manager or partner. Applies professional skepticism to consider the broader impact (e.g. fraud risks, communication with those charged with governance) on our audit when significant controls are found to be ineffective or other conditions may indicate possible misstatements. </li> <li>Recognizes opportunities to add value, extend knowledge, increase impact and to provide exceptional stakeholder value through drawing expertise from across the firm and integrating specialists where appropriate as part of the core audit engagement team. </li> <li>Actively participates in the group risk assessment scoping of work to be performed by component auditors. Prepares and reviews referral instructions on a timely basis that clearly set up the group auditor's expectations and evaluates responses from component auditors. </li> <li>Runs file check regularly throughout the audit, checks all points have been cleared at the end of each audit and chooses an appropriate file structure for each engagement, including group engagements. </li> <li>Engages early with scheduling and the extended engagement team. Clearly communicates expectations regarding responsibilities and deadlines to all members of the engagement team. </li> <li>Communicates the project plan and any entity-related dependencies with the entity's management team so that they are aware, at the beginning of the audit, of any repercussions (e.g., deadlines, fees) due to deviations from this plan. Reconfirms their understanding with the entity's management team in advance of key deadlines. </li> <li>Performs reviews with professional skepticism considering whether the results of testing sufficiently assess, test and objectively challenge the appropriateness and reliability of the assumptions and data used to support management's assertions. </li> <li>Compliance with auditing and accounting standards, relevant laws and regulations (including specific local laws and regulations), ethical standards, independence requirements and the audit firm's quality control procedures. </li> </ul><p><b>Leadership Capabilities: </b></p><br><ul><li>Build own understanding of our purpose and values; explores opportunities for impact. </li> <li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.</li> <li>Understands expectations and demonstrates personal accountability for keeping performance on track. </li> <li>Actively focuses on developing effective communication and relationship-building skills Understands how their daily work contributes to the priorities of the team and the business. </li> </ul><p><b>Qualifications: </b></p><br><ul> <li>Minimum 6+ years of experience in public accounting, auditing, audit management, budget, business plan, business strategy, preferably with big 4 Audit Firms. </li> <li>Degree in Accounting or related field.</li> <li>Extensive knowledge of best practice reporting and International financial reporting standards. Able to ensure that the applicable accounting and auditing standards have been consistently applied and obtains appropriate evidence to support the assessment that the financial statements have been prepared in accordance with the applicable financial reporting framework. </li> <li>Ability to develop one's own knowledge and the knowledge of others as it relates to Deloitte's tools and audit methodology and the applicable professional accounting and auditing standards through both formal learning and on-the-job training. </li> <li>Ability to thoroughly review audit documentation for completeness, accuracy and adequacy while ensuring timely archiving of work papers. </li> <li>International accounting qualification is required: CA, ACCA, or CPA. </li> <li>Fluent in English (reading, speaking, and writing). </li> <li>Preference will be given only to Bilingual candidates (Arabic/English).</li> </ul>For further information, and to apply, please visit our website via the Apply button below. <br> </div>

Are you a relationship driven seller who can rebuild a client facing function almost from the ground up?<br>A specialist design, supply and installation company works with main contractors and federal clients across the UAE on wood, carpet, carpet tile and vinyl flooring, including specialist marine, oil and gas projects. Part of a wider group with a decade of track record in the region, this division has grown quickly but lost its senior commercial lead earlier this year, leaving the business ready to properly rebuild its account management and new business function. Like its sister division, the company never charges for design work and stays involved through installation and after, offering warranties and hands on project support long after the material is delivered. This is a rebuilding role rather than a maintenance one. You would inherit an existing set of client accounts that have been under served since the last hire left, alongside real scope to bring in new business and eventually build out a team under you.<br>What's in it for you:The chance to properly rebuild and own a function that has been without dedicated leadership for months A path to building your own team, a second account manager is on the table once new business justifies it An existing client base and group track record to sell from immediately Base salary starting from AED 20,000 per month, negotiable based on experience, plus commission on the gross profit of every delivered project What you'll be doing:Re-engaging and managing an existing portfolio of main contractor and federal client accounts Identifying and winning new flooring projects across commercial, residential and specialist marine or oil and gas sectors Presenting proposals and material options to contractors, clients and project teams Working with the design and procurement team to move projects from proposal to purchase order Staying on site and involved through installation, coordinating with project managers and the installation team through to sign off What we need:A proven track record in business development or account management, ideally within construction, interiors, materials or a related project based industry Existing relationships with main contractors or federal clients in the UAE are a strong advantage, though not essential Comfort managing long sales cycles, projects typically run eight to twelve weeks from purchase order to delivery Genuine willingness to learn flooring product knowledge on the job, prior flooring experience is not required Resilience and adaptability for a fast moving, hands on business If you want to build something rather than manage a status quo, we would like to hear from you.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Discover your future at Citi <p>Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.</p><br> Job Overview <p>Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi’s KYC Operations Team</p><br><p>By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.</p><br><p><b>Team/Role Overview</b></p><br><p>The KYC Operations Manager is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi.<br></p><br><p><b>What you’ll do</b></p><br><ul><li><p>Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment</p><br></li><li><p>Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally</p><br></li><li><p>Provide people management and development responsibilities and ensure team service level standards are met</p><br></li><li><p>Liaise with Compliance department and senior management within business units supported</p><br></li><li><p>Oversee new client onboarding and implement process enhancements to improve client onboarding experience</p><br></li><li><p>Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program</p><br></li><li><p>Monitor account refresh activity daily to ensure regulatory/document requirements are met</p><br></li><li><p>Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized</p><br></li><li><p>Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure</p><br></li><li><p><span>Has the ability to operate with a limited level of direct supervision. </span></p><br></li><li><p><span>Can exercise independence of judgement and autonomy. </span></p><br></li><li><p><span>Acts as SME to senior stakeholders and /or other team members.</span></p><br></li><li><p><span>Ability to manage teams.&nbsp;</span></p><br></li><li><p>Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.</p><br></li></ul><p><b>What we’ll need from you</b></p><br><ul><li><p>Minimum of 5-8 years of job related work experience.</p><br></li><li><p>Demonstrated strong people management and leadership capabilities.</p><br></li><li><p>Mandatory prior experience within the banking sector.</p><br></li><li><p>Bachelor's degree or equivalent practical experience is required.</p><br></li></ul><p><b>What we can offer you</b></p><br><p>By joining Citi UAE you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.</p><br><p>Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.&nbsp;</p><br><p><b>Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.</b></p><br><p>#LI-NS10</p><br><p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><b>Job Family Group: </b>Operations - Services<p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><b>Job Family:</b>Business KYC<p><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></p><br><b>Time Type:</b>Full time<p><span><span>------------------------------------------------------</span></span></p><br><b>Most Relevant Skills </b>Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.<p>------------------------------------------------------</p><br><b>Other Relevant Skills </b>For complementary skills, please see above and/or contact the recruiter.<p>------------------------------------------------------</p><br><p><i><span>Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</span></i></p><br><p><i><span>If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </span></i><i>Accessibility at Citi<span>.</span></i><br><i><span>View Citi’s </span>EEO Policy Statement<span> and the </span>Know Your Rights<span> poster.</span></i></p><br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Day-to-Day Operations<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.<br>• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>Leading Food and Beverage Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Ensures and maintains the productivity level of employees.<br>• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.<br>• Ensures compliance with all food &amp; beverage policies, standards and procedures by training, supervising, follow-up and hands on management.<br>• Ensures compliance with all applicable laws and regulations.<br>• Ensures compliance with food handling and sanitation standards.<br>• Ensures staff understands local, state and Federal liquor laws.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Establishes guidelines so employees understand expectations and parameters.<br>• Monitors alcohol beverage service in compliance with local laws.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.<br>• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.<br>• Handles guest problems and complaints.<br>• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.<br>• Ensures corrective action is taken to continuously improve service results.<br>• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.<br>• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment &amp; invitation to return).<br>Managing and Conducting Human Resource Activities<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.<br>• Ensures employees are treated fairly and equitably. Strives to improve employee retention.<br>• Ensures employees receive on-going training to understand guest expectations.<br>• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Strives to improve service performance.<br>• Ensures recognition is taking place across areas of responsibility.<br>Additional Responsibilities<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Assists servers and hosts on the floor during meal periods and high demand times.<br>• Recognizes good quality products and presentations.<br>• Supervises daily shift operations in absence of Assistant Restaurant Manager.<br>• Oversees the financial aspects of the department including purchasing and payment of invoices.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>