وظائف مدير مشروع - دبي الإمارات

Company Description MOSES MATI'S ORPHANS FOUNDATION AFRICA DEVELOPMENT LIMITED is a nonprofit organization focused on improving the lives and futures of orphaned and vulnerable children across Africa. The foundation works to provide access to basic needs such as shelter, education, healthcare, and emotional support, while empowering communities to create sustainable solutions. It partners with local and international stakeholders to design and implement development programs that are ethical, transparent, and impact-driven. The organization promotes accountability, collaboration, and long-term social change, offering volunteers and leaders the opportunity to contribute meaningfully to children’s welfare.<br>Role Description The Managing Director/CEO/Chairperson will provide strategic leadership and overall governance for MOSES MATI'S ORPHANS FOUNDATION AFRICA DEVELOPMENT LIMITED. This is a volunteer, on-site role based in Dubai, responsible for overseeing operations, guiding long-term organizational strategy, and ensuring alignment with the foundation’s mission and values. Day-to-day tasks include supervising program development, managing budgets and resource allocation, and maintaining strong relationships with donors, partners, and community stakeholders. The role involves leading fundraising initiatives, representing the foundation in public forums, and ensuring compliance with legal, regulatory, and ethical standards. The Managing Director/CEO/Chairperson will also mentor the leadership team, cultivate an inclusive organizational culture, and regularly report progress to the board and key stakeholders.<br>Qualifications<br> Strong leadership and governance capabilities, including experience overseeing nonprofit or mission-driven organizations. Proven strategic planning and organizational management skills, with the ability to set priorities and drive implementation. Experience in fundraising, donor relations, and partnership development with NGOs, governments, or corporate sponsors. Solid understanding of child welfare, community development, or social impact initiatives, ideally within African or international contexts. Excellent communication, negotiation, and public speaking skills, with the ability to represent the foundation to diverse audiences. Ability to work on-site in Dubai and collaborate effectively with multicultural and cross-functional teams. High degree of integrity, empathy, and commitment to the rights and wellbeing of orphaned and vulnerable children. Relevant academic background in fields such as nonprofit management, international development, social work, business, or a related discipline is an advantage. Prior board-level, executive director, or CEO experience in a nonprofit or social enterprise is highly beneficial.

Company Description MOSES MATI'S ORPHANS FOUNDATION AFRICA DEVELOPMENT LIMITED is a nonprofit organization focused on improving the lives and futures of orphaned and vulnerable children across Africa. The foundation works to provide access to basic needs such as shelter, education, healthcare, and emotional support, while empowering communities to create sustainable solutions. It partners with local and international stakeholders to design and implement development programs that are ethical, transparent, and impact-driven. The organization promotes accountability, collaboration, and long-term social change, offering volunteers and leaders the opportunity to contribute meaningfully to children’s welfare.<br>Role Description The Managing Director/CEO/Chairperson will provide strategic leadership and overall governance for MOSES MATI'S ORPHANS FOUNDATION AFRICA DEVELOPMENT LIMITED. This is a volunteer, on-site role based in Dubai, responsible for overseeing operations, guiding long-term organizational strategy, and ensuring alignment with the foundation’s mission and values. Day-to-day tasks include supervising program development, managing budgets and resource allocation, and maintaining strong relationships with donors, partners, and community stakeholders. The role involves leading fundraising initiatives, representing the foundation in public forums, and ensuring compliance with legal, regulatory, and ethical standards. The Managing Director/CEO/Chairperson will also mentor the leadership team, cultivate an inclusive organizational culture, and regularly report progress to the board and key stakeholders.<br>Qualifications<br> Strong leadership and governance capabilities, including experience overseeing nonprofit or mission-driven organizations. Proven strategic planning and organizational management skills, with the ability to set priorities and drive implementation. Experience in fundraising, donor relations, and partnership development with NGOs, governments, or corporate sponsors. Solid understanding of child welfare, community development, or social impact initiatives, ideally within African or international contexts. Excellent communication, negotiation, and public speaking skills, with the ability to represent the foundation to diverse audiences. Ability to work on-site in Dubai and collaborate effectively with multicultural and cross-functional teams. High degree of integrity, empathy, and commitment to the rights and wellbeing of orphaned and vulnerable children. Relevant academic background in fields such as nonprofit management, international development, social work, business, or a related discipline is an advantage. Prior board-level, executive director, or CEO experience in a nonprofit or social enterprise is highly beneficial.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Develop and execute strategic sales plans to drive revenue growth for complex technology solutions across the Middle East region, with a focus on Dubai.</li><li>Lead and mentor a high-performing sales team, fostering a culture of accountability, collaboration, and continuous improvement.</li><li>Cultivate and nurture strong relationships with key enterprise clients, understanding their business challenges and positioning our solutions as strategic partners.</li><li>Identify and pursue new business opportunities, expanding market share within target industries and verticals.</li><li>Collaborate closely with pre-sales, product management, and marketing teams to ensure effective solution positioning and delivery.</li><li>Negotiate and close complex, multi-year deals with C-level executives, demonstrating strong commercial acumen and value-based selling expertise.</li><li>Analyze market trends, competitive landscape, and customer needs to adapt sales strategies and product roadmaps.</li><li>Manage the sales pipeline effectively, ensuring accurate forecasting and robust deal progression.</li><li>Represent the company at industry events, conferences, and client meetings, acting as a thought leader and brand ambassador.</li><li>Drive adoption and expansion of existing solutions by identifying upsell and cross-sell opportunities within the client base.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Business, Engineering, Computer Science, or a related field; MBA is a plus.</li><li>Minimum of 10-12 years of progressive experience in enterprise technology sales, with at least 5 years in a leadership capacity.</li><li>Proven track record of exceeding sales targets for complex, high-value solutions in the Middle East, specifically Dubai.</li><li>Deep understanding of cloud computing, cybersecurity, data analytics, or AI/ML solutions and their business applications.</li><li>Exceptional negotiation, communication, and presentation skills, with the ability to influence senior stakeholders.</li><li>Strong leadership qualities with a demonstrated ability to build, motivate, and manage a diverse sales team.</li><li>Fluency in English is essential; Arabic language proficiency is highly advantageous.</li><li>Experience working with multinational corporations and government entities in the UAE.</li><li>Ability to travel extensively within the region and internationally as required.</li><li>Strategic thinker with a proactive, results-oriented approach and strong business acumen.</li></ul><p></p></section>

Investment Director Type: Full-Time Location: Remote (Global) Compensation (Budget): Up to USD $260,000 per annum + Monthly performance bonus + Comprehensive benefits<br>About UsA Dubai-based investment firm managing a diversified portfolio across alternative strategies and select direct investments. We run a focused, research-driven process where analytical depth and independent judgment define how capital is deployed.<br>The Role We are looking for an Investment Director to lead investment research and coordinate the end-to-end investment process. You will work closely with senior leadership to enhance research capabilities, optimize portfolio operations, and drive analytical excellence across the investment division. This is a research-intensive, high-autonomy position for a professional who combines deep market knowledge with operational rigor.<br>Responsibilities Lead Investment Due Diligence Source, screen, and evaluate investment opportunities across strategies and geographies. Conduct in-depth analysis of performance, investment process, risk metrics, and team capabilities. Maintain regular contact with managers to assess strategy evolution, performance attribution, and organizational stability. Coordinate the Due Diligence Process Collaborate with internal team members to coordinate the full due diligence lifecycle. Maintain trackers and ensure timely completion of regular updates. Synthesize outputs into comprehensive investment memoranda for senior leadership. Conduct Macro Research and Market Analysis Monitor and interpret macroeconomic data, central bank policy, and geopolitical developments to assess implications for markets and asset classes. Identify key trends and develop scenario analyses to inform investment decisions and portfolio positioning. Distill actionable insights and periodic briefs for senior leadership.<br>Required Qualifications8 to 12 years of professional experience in investment management, whether in investment research, portfolio management, or institutional allocation. Deep understanding of financial markets and complex financial instruments. Advanced degree (Master's or PhD) in Finance, Mathematics, Physics, or a related quantitative field. Programming skills in Python for investment analysis and portfolio management. Exceptional research and written communication skills. Proven ability to coordinate and manage projects in multi-stakeholder investment environments. Proficiency in Bloomberg and industry-standard investment tools.<br>Preferred Qualifications CFA, CAIA, or equivalent professional certifications. Additional programming skills (R, SQL, etc.). Experience with emerging markets. Proven portfolio management track record.<br>How to Apply Submit your application through the link below.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job involves financial accounting, planning and Analysis , IFRS Compliance and reporting with Construction managers. </p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>well versed with ERP, Oracle , SAPm, business tools </p><p></p></section>

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Design Director in United Arab Emirates.<br><br>This leadership role sits at the intersection of product design excellence, strategic thinking, and team development within a high-impact, globally distributed environment. You will shape the creative direction of complex digital products while ensuring design quality consistently meets the highest standards. The role combines hands-on design leadership with mentorship, guiding teams through ambiguity and helping them translate complex problems into elegant, user-centred solutions. You will collaborate closely with clients, product teams, and business stakeholders to align design execution with strategic goals and market needs. Beyond project delivery, you will play a key role in building a strong design culture, elevating talent, and influencing how design drives business outcomes. This is a highly visible position where your decisions will directly impact product quality, client success, and team growth.<br><br>Accountabilities<br><br>Lead and contribute directly to design execution while guiding teams to deliver high-quality product, UX, and visual design work across multiple projects. Define and uphold design excellence standards, providing clear critique, direction, and mentorship to improve team output and consistency. Partner with clients as a trusted design advisor, presenting work, managing feedback loops, and shaping design direction aligned with business goals. Drive product strategy alignment by ensuring design decisions support product roadmaps, market positioning, and user needs. Collaborate with business development teams to scope engagements, identify growth opportunities, and support client relationship development. Build and nurture a strong design culture by hiring, mentoring, and developing designers while fostering inclusivity and high performance. Champion service design, change management, and systems thinking to ensure scalable, long-term design impact.<br><br>Requirements<br><br>Proven experience leading and mentoring design teams in complex product environments with a strong focus on quality and execution. Deep expertise in UX and product design, including research, strategy, interaction design, and end-to-end product delivery. Strong visual design sensibility with awareness of modern design trends, tools, and emerging technologies. Experience working closely with cross-functional teams including product, engineering, and business stakeholders. Excellent communication and storytelling skills, with the ability to influence clients and stakeholders through clear design rationale. Strong understanding of product strategy, service design, and systems design principles. Experience using qualitative and quantitative research to inform and validate design decisions. Ability to operate in ambiguous environments, balancing strategic thinking with hands-on execution. Active engagement in the design community is a plus, including thought leadership, writing, or speaking contributions. Passion for inclusive design practices and building collaborative, high-performing teams.<br><br>Benefits<br><br>Remote-friendly work environment across compatible time zones (PST to BRT). Opportunity to lead high-impact global design projects shaping products, markets, and user experiences. Strong ownership over design vision, team development, and creative direction. Collaborative, mission-driven culture focused on excellence and continuous learning. Opportunity to work closely with global clients and senior stakeholders on strategic initiatives. Support for professional growth, leadership development, and community engagement. Inclusive workplace committed to diversity, equity, and belonging.<br><br>How Jobgether Works<br><br>We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.<br><br>We appreciate your interest and wish you the best!<br><br> Why Apply Through Jobgether?<br><br>Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.<br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Design Director in United Arab Emirates.<br><br>This leadership role sits at the intersection of product design excellence, strategic thinking, and team development within a high-impact, globally distributed environment. You will shape the creative direction of complex digital products while ensuring design quality consistently meets the highest standards. The role combines hands-on design leadership with mentorship, guiding teams through ambiguity and helping them translate complex problems into elegant, user-centred solutions. You will collaborate closely with clients, product teams, and business stakeholders to align design execution with strategic goals and market needs. Beyond project delivery, you will play a key role in building a strong design culture, elevating talent, and influencing how design drives business outcomes. This is a highly visible position where your decisions will directly impact product quality, client success, and team growth.<br><br>Accountabilities<br><br>Lead and contribute directly to design execution while guiding teams to deliver high-quality product, UX, and visual design work across multiple projects. Define and uphold design excellence standards, providing clear critique, direction, and mentorship to improve team output and consistency. Partner with clients as a trusted design advisor, presenting work, managing feedback loops, and shaping design direction aligned with business goals. Drive product strategy alignment by ensuring design decisions support product roadmaps, market positioning, and user needs. Collaborate with business development teams to scope engagements, identify growth opportunities, and support client relationship development. Build and nurture a strong design culture by hiring, mentoring, and developing designers while fostering inclusivity and high performance. Champion service design, change management, and systems thinking to ensure scalable, long-term design impact.<br><br>Requirements<br><br>Proven experience leading and mentoring design teams in complex product environments with a strong focus on quality and execution. Deep expertise in UX and product design, including research, strategy, interaction design, and end-to-end product delivery. Strong visual design sensibility with awareness of modern design trends, tools, and emerging technologies. Experience working closely with cross-functional teams including product, engineering, and business stakeholders. Excellent communication and storytelling skills, with the ability to influence clients and stakeholders through clear design rationale. Strong understanding of product strategy, service design, and systems design principles. Experience using qualitative and quantitative research to inform and validate design decisions. Ability to operate in ambiguous environments, balancing strategic thinking with hands-on execution. Active engagement in the design community is a plus, including thought leadership, writing, or speaking contributions. Passion for inclusive design practices and building collaborative, high-performing teams.<br><br>Benefits<br><br>Remote-friendly work environment across compatible time zones (PST to BRT). Opportunity to lead high-impact global design projects shaping products, markets, and user experiences. Strong ownership over design vision, team development, and creative direction. Collaborative, mission-driven culture focused on excellence and continuous learning. Opportunity to work closely with global clients and senior stakeholders on strategic initiatives. Support for professional growth, leadership development, and community engagement. Inclusive workplace committed to diversity, equity, and belonging.<br><br>How Jobgether Works<br><br>We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.<br><br>We appreciate your interest and wish you the best!<br><br> Why Apply Through Jobgether?<br><br>Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.<br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Design Director in United Arab Emirates.<br><br>This leadership role sits at the intersection of product design excellence, strategic thinking, and team development within a high-impact, globally distributed environment. You will shape the creative direction of complex digital products while ensuring design quality consistently meets the highest standards. The role combines hands-on design leadership with mentorship, guiding teams through ambiguity and helping them translate complex problems into elegant, user-centred solutions. You will collaborate closely with clients, product teams, and business stakeholders to align design execution with strategic goals and market needs. Beyond project delivery, you will play a key role in building a strong design culture, elevating talent, and influencing how design drives business outcomes. This is a highly visible position where your decisions will directly impact product quality, client success, and team growth.<br><br>Accountabilities<br><br>Lead and contribute directly to design execution while guiding teams to deliver high-quality product, UX, and visual design work across multiple projects. Define and uphold design excellence standards, providing clear critique, direction, and mentorship to improve team output and consistency. Partner with clients as a trusted design advisor, presenting work, managing feedback loops, and shaping design direction aligned with business goals. Drive product strategy alignment by ensuring design decisions support product roadmaps, market positioning, and user needs. Collaborate with business development teams to scope engagements, identify growth opportunities, and support client relationship development. Build and nurture a strong design culture by hiring, mentoring, and developing designers while fostering inclusivity and high performance. Champion service design, change management, and systems thinking to ensure scalable, long-term design impact.<br><br>Requirements<br><br>Proven experience leading and mentoring design teams in complex product environments with a strong focus on quality and execution. Deep expertise in UX and product design, including research, strategy, interaction design, and end-to-end product delivery. Strong visual design sensibility with awareness of modern design trends, tools, and emerging technologies. Experience working closely with cross-functional teams including product, engineering, and business stakeholders. Excellent communication and storytelling skills, with the ability to influence clients and stakeholders through clear design rationale. Strong understanding of product strategy, service design, and systems design principles. Experience using qualitative and quantitative research to inform and validate design decisions. Ability to operate in ambiguous environments, balancing strategic thinking with hands-on execution. Active engagement in the design community is a plus, including thought leadership, writing, or speaking contributions. Passion for inclusive design practices and building collaborative, high-performing teams.<br><br>Benefits<br><br>Remote-friendly work environment across compatible time zones (PST to BRT). Opportunity to lead high-impact global design projects shaping products, markets, and user experiences. Strong ownership over design vision, team development, and creative direction. Collaborative, mission-driven culture focused on excellence and continuous learning. Opportunity to work closely with global clients and senior stakeholders on strategic initiatives. Support for professional growth, leadership development, and community engagement. Inclusive workplace committed to diversity, equity, and belonging.<br><br>How Jobgether Works<br><br>We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.<br><br>We appreciate your interest and wish you the best!<br><br> Why Apply Through Jobgether?<br><br>Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.<br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

<p>A well-established company in the UAE is looking for a professional, customer-focused, and enthusiastic Customer Service Executive to join its team.</p> <p>Key Responsibilities</p> <p>• Handle customer inquiries through phone, email, and in-person communication<br /> • Provide accurate information about products, services, and company policies<br /> • Resolve customer complaints and concerns professionally and efficiently<br /> • Maintain a high standard of customer satisfaction and service quality<br /> • Process customer requests, orders, and service-related documentation<br /> • Coordinate with internal departments to resolve customer issues<br /> • Maintain accurate customer records and update databases<br /> • Follow up with customers to ensure issues are resolved satisfactorily</p> <p>Requirements</p> <p>• Diploma or Bachelor’s degree in Business Administration, Customer Service, or a related field<br /> • Excellent verbal and written communication skills<br /> • Good command of English; additional languages are an advantage<br /> • Strong interpersonal and problem-solving abilities<br /> • Basic knowledge of MS Office and computer applications<br /> • Positive attitude and professional customer-handling skills<br /> • Freshers are also encouraged to apply</p> <p>Benefits</p> <p>• Competitive salary package<br /> • Employment visa support<br /> • Medical insurance<br /> • Annual leave as per UAE labour law<br /> • Professional training and development<br /> • Career growth opportunities<br /> • Supportive and professional work environment</p> <p>Employment Type: Full-Time<br /> Location: UAE</p> <p>Apply Now: +971 52 223 5315</p>

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Descripción de la empresa Convert Chats es una empresa de plataforma de mensajería omnicanal orientada a equipos que gestionan grandes volúmenes de conversaciones y buscan resultados medibles. Permite conectar con clientes y prospectos a través de Whats App, Telegram y otros canales desde un único espacio de trabajo, convirtiendo las interacciones en flujos estructurados que llevan de la primera toma de contacto a la conversión. La solución combina automatización y tecnología de IA para acelerar el contacto, mejorar la calidad de las respuestas y escalar la comunicación sin perder control. Además, ofrece herramientas avanzadas de enrutamiento de leads, controles de acceso y enmascaramiento de datos sensibles, junto con visibilidad completa del rendimiento del equipo. Su objetivo es que las conversaciones con clientes se gestionen como un canal de performance, y no solo como una bandeja de chat.<br>Descripción del puesto Como Director de programas en Convert Chats, liderarás el diseño, la planificación y la ejecución de programas estratégicos que impulsen el crecimiento del negocio y mejoren la experiencia de clientes y equipos internos. Coordinarás iniciativas transversales entre producto, operaciones, marketing y soporte, asegurando que los proyectos se entreguen en tiempo, forma y con impacto medible. En tu día a día definirás objetivos, indicadores clave, hojas de ruta y procesos, gestionarás riesgos y dependencias, y facilitarás la colaboración entre distintas áreas. También tendrás la responsabilidad de optimizar metodologías de trabajo, documentar buenas prácticas y comunicar avances y resultados a la dirección. Este es un puesto de tiempo completo y se desarrolla en modalidad remota.<br>Requisitos<br> Experiencia sólida en dirección de programas, gestión de proyectos o gestión de carteras en empresas de producto digital, Saa S o tecnología. Capacidad demostrada para coordinar equipos multidisciplinares, alinear a personas clave y gestionar proyectos complejos con múltiples dependencias. Conocimientos en metodologías de gestión (por ejemplo, ágiles e híbridas), planificación estratégica, definición de KPIs y análisis de resultados. Excelentes aptitudes de comunicación escrita y oral, pensamiento crítico, organización y resolución de problemas en entornos dinámicos. Dominio de herramientas de colaboración y gestión de proyectos (por ejemplo, Jira, Asana, Notion, hojas de cálculo) y comodidad trabajando en remoto. Nivel alto de inglés y español, y una fuerte orientación a resultados, a la mejora continua y a la experiencia de cliente.

Role: Infrastructure Engineering Director (Remote) Location: Remote (Work from Anywhere) Job Type: Full-Time Payout: $350K - $500K/yr<br>Role Overview:We are hiring for one of our clients, seeking a Director of Infrastructure Engineering to work on a full-time basis. The role involves overseeing a high-performance infrastructure team to ensure scalable, secure, and resilient systems. You will drive architectural decisions and operational excellence to support rapid innovation and growth.<br>Key Responsibilities:• Lead the design, implementation, and optimization of global infrastructure platforms, including cloud, networking, and security.• Build and mentor a team of engineers to deliver high-impact infrastructure solutions.• Define and enforce infrastructure standards, policies, and best practices.• Partner with product and engineering teams to align infrastructure roadmaps with business objectives.• Ensure 24/7 availability and performance of critical systems through proactive monitoring and incident response.<br>Required Skills & Qualifications:• Experience managing large-scale infrastructure teams in a fast-paced tech environment.• Deep expertise in cloud platforms (AWS, GCP, or Azure) and infrastructure-as-code tools.• Strong background in networking, security, and compliance frameworks.• Proven track record in scaling systems to support high-growth applications.• Hands-on experience with monitoring, logging, and observability tools.<br>More About the Opportunity:This role offers a unique opportunity to work with a global leader in the Technology, Information and Internet industry, contributing to the development of next-generation AI platforms. The position provides visibility into high-impact projects shaping the future of infrastructure engineering.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!

Business Development Director Job Responsibilities<br><br> Identifies and develops new business opportunities. Builds relationships with customers, suppliers, distributors, partners, and vendors. Evaluates existing partnerships and sales efforts with an eye toward building on what works and changing what doesnt. Manages key client relationships and works to build new ones. Expands the profile and reach of the company and its brands. Leads sales, marketing, customer-service, and client relationship management teams. Develops and strengthens internal and external relationships that will lead to increased lead generation and market share. Builds cross-functional teams to guide and nourish sustainable, long-term growth. Tracks emerging markets and trends. Fosters and works to maintain an entrepreneurial growth culture throughout the company and across all teams and work functions. Identifies and recommends new services. Proposes and develops strategic partnerships. Helps to shape the companys long-term objectives and determine plans for how to meet them. Researches and identifies new markets. Provides advice on product development and distribution and promotion strategies. Identifies sponsorship opportunities, including nonprofit engagement. Builds and maintains relationships with vendors. Conducts webinars and presentations to raise the brand or product profile. Selects prospective vendors and negotiates contracts. Travels to vendor locations, distributions centers, and other locations. Fulfills requests for proposals (RFPs) from potential partners and customers. Helps direct development of customer-facing web platforms and digital experiences.<br><br>This job is provided by Shine.com

Lead the bank’s people strategy across workforce planning, talent acquisition, performance, succession, employee relations, compensation, and organizational development. Partner with executive leadership to align HR priorities with business growth, regulatory requirements, culture, and operational performance. Oversee HR governance, policy compliance, and audit readiness within a regulated banking environment. Drive leadership development, retention, engagement, and change management initiatives across the organization. Key responsibilities Develop and execute the overall HR strategy in line with business goals and workforce plans. Advise senior leadership on organization design, headcount planning, succession pipelines, and talent risk. Lead hiring strategy for critical and regulated roles, ensuring quality, speed, and stakeholder alignment. Manage performance management, learning and development, employee engagement, and retention programs. Ensure compliance with labor law, internal HR policies, banking controls, and audit standards. Oversee compensation, benefits, grading, and reward structures to support competitiveness and fairness. Handle sensitive employee relations matters, investigations, disciplinary actions, and conflict resolution with discretion. Use HR analytics and reporting to track attrition, headcount, productivity, and talent trends for decision-making. Lead and develop the HR team to maintain high service quality and continuous improvement. Candidate profile Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field; Master’s degree or HR certification preferred.12+ years of progressive HR experience, including at least 5 years in a senior HR leadership role within banking, financial services, or another regulated environment. Strong understanding of HR strategy, governance, compliance, and employment practices. Proven experience in leadership hiring, succession planning, organization design, and performance management. Strong executive presence with the ability to influence C-level stakeholders and business leaders. Excellent communication, leadership, analytical, and change management skills.

Additional Information<br><br>Job Number 26088810<br><br>Job Category Sales & Marketing<br><br>Location Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>START YOUR JOURNEY WITH US<br><br>JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.<br><br>Love What You Do Even More<br><br>At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.<br><br>Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following:<br><br>An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels. Learning opportunities with some of the best professionals the region has to offer. We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule. A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:World class training and development, including leadership development. Recognition programs. Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000! Discounted food & drink in all our restaurants and bars. Discounts for your friends and family. Unlimited career opportunities (Internationally and locally) Medical and Life insurance Amazing support to ensure you have all the tools you require to complete your day-to-day tasks. <br>OUR EXPECTATIONS FROM THE ROLE:<br><br>Job Summary:<br><br>The Director of Outside Catering Sales serves as the strategic leader responsible for driving revenue growth, market expansion, and overall business performance for the Outside Catering division at JW Marriott Marquis Dubai. This role is accountable for developing and executing a comprehensive sales strategy that positions the hotel as a market leader in the outside catering sector while ensuring alignment with Marriott International’s brand standards, service culture, and commercial objectives.<br><br>The Director leads all proactive sales efforts, focusing on business development, client acquisition, key account management, and revenue optimization across all catering segments. Through strategic selling, relationship management, market intelligence, and effective forecasting, the role ensures the achievement of annual revenue goals while maximizing profitability and market share.<br><br>A critical component of this position is the strong partnership and dotted-line relationship with the hotel’s operational leadership teams, including Culinary, Event Planning, Banquet Operations, Stewarding, and other event support functions. While the Director maintains full ownership of sales performance and customer acquisition, the success of the Outside Catering business is highly dependent on seamless collaboration with operations to ensure the successful planning, execution, and delivery of events.<br><br>The Director acts as the commercial voice of the customer while working closely with operational stakeholders to evaluate event feasibility, resource allocation, service delivery standards, and overall client satisfaction. This partnership ensures that all business opportunities sold can be executed efficiently, profitably, and in accordance with JW Marriott Marquis Dubai’s luxury service standards.<br><br>This role provides overall leadership, coaching, and direction for the Outside Catering Sales team, fostering a high-performing culture focused on accountability, customer engagement, and revenue generation. The Director is responsible for developing sales talent, establishing clear performance objectives, driving productivity, and creating succession plans to support long-term business success.<br><br>In addition, the Director is responsible for:<br><br>Developing and executing the strategic business plan for Outside Catering. Identifying new market opportunities and emerging revenue streams. Driving proactive sales activities to grow market share and brand presence. Building and maintaining relationships with key corporate, government, social, and event industry clients. Leading pricing, negotiations, and commercial decision-making to maximize revenue and profitability. Delivering accurate business forecasts, pipeline management, and performance reporting. Collaborating closely with Operations leadership to ensure successful event execution and exceptional guest experiences. Monitoring market trends, competitive activity, and customer insights to inform business strategies. Ensuring all sales practices and customer interactions align with Marriott brand standards and service excellence expectations.<br><br>As the strategic business leader of the department, the Director shares accountability with Operations for the successful delivery of outside catering events and is expected to maintain a highly visible presence throughout the customer journey - from initial sales engagement through event execution and post-event relationship management. Ultimately, the Director of Outside Catering Sales is responsible for creating a commercially driven, operationally aligned, and guest-focused catering business that delivers sustainable revenue growth, exceptional<br><br>SCOPE / BUSINESS CONTEXT<br><br>A Full-Time position based at JW Marriott Marquis Dubai. Number of Direct Reports – 3 Titles of Direct Reports – Sales Manager, Assistant Sales Manager & Sales Executive – Outside Catering Sales<br><br>CANDIDATE PROFILE<br><br>Experience:<br><br>More than 5 years of Outside Catering Sales, Events Operations or Planning Experience More than 5 years of Experience Managing Others Marriott sales experience is desirable but not essential. Experience of selling in outside catering sales is essential. Fluent Arabic both oral and written is desirable but not essential. Handling outside catering operation is desirable but not essential. <br><br>Skills And Knowledge<br><br>Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). Operating Procedures - Knowledge of Standard and Local Operating Procedures (SOPs and LSOPs) that apply to job. Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems. Economics and Accounting - Knowledge of economic and accounting principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data. Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures. Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly. Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem. Applied Business Knowledge - Understanding market dynamics, enterprise level objectives and important aspects of Marriott’s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results. Mathematics - Using mathematics to solve problems. Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training and development, compensation and benefits, labor relations and negotiation, and personnel information systems.<br><br>CORE WORK ACTIVITIES<br><br>Strategic Planning and Execution:<br><br>Develop and execute a comprehensive strategy for outside catering operations, aligned with the business objectives of the organization.<br><br>Lead the implementation of strategic initiatives to ensure efficient and successful event management for outside catering services.<br><br>Communication and Goal Alignment:<br><br>Facilitate regular communication among all stakeholders involved in outside catering operations, including catering teams, vendors, and clients.<br><br>Ensure clear and consistent messaging of departmental goals to drive desired outcomes and exceed client expectations.<br><br>Performance Management and Focus:<br><br>Identify key performance drivers for outside catering success and maintain a strong focus on achieving operational excellence.<br><br>Integrate departmental goals into operational plans, aligning efforts with broader business strategies and objectives.<br><br>Market Analysis and Innovation:<br><br>Conduct market research and analysis to stay informed about industry trends, competitor offerings, and customer preferences in outside catering services.<br><br>Propose innovative ideas and solutions to enhance the quality and competitiveness of catering services, ensuring alignment with organizational goals.<br><br>Risk Management and Revenue Generation:<br><br>Collaborate with the catering team to anticipate and address potential risks and challenges associated with catering events.<br><br>Encourage proactive risk-taking to identify opportunities for revenue growth and enhance the overall guest experience.<br><br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br><br>Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.<br><br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br><br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional Information<br><br>Job Number 26017889<br><br>Job Category Sales & Marketing<br><br>Location Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>JSTART YOUR JOURNEY WITH US<br><br>JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.<br><br>Love What You Do Even More<br><br>At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.<br><br>Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following:<br><br>An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels. Learning opportunities with some of the best professionals the region has to offer. We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule. A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:World class training and development, including leadership development. Recognition programs. Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000! Discounted food & drink in all our restaurants and bars. Discounts for your friends and family. Unlimited career opportunities (Internationally and locally) Medical and Life insurance Amazing support to ensure you have all the tools you require to complete your day-to-day tasks. OB SUMMARY<br>Leads and manages JW Marriott Event Booking Centre and Associates on a daily basis; has overall responsibility for achieving EBC revenue goals, team booking pace goals, guest and associate satisfaction and the financial performance of the unit. Lead the overall sales effort to achieve financial goals for all participating hotels. Maintains a productive relationships with Event planning and Operations plus the Cluster Sales Team. Ensures brand integrity is protected for all participating hotels. Responsible for effective business processes with all sales related channels.<br><br>SCOPE / BUSINESS CONTEXT <br><br>A Full Time position based at JW Marriott Marquis Hotel Dubai / Al Maha, A Luxury Collection Desert Resort and Spa/ Le Meridien Al Aqah Beach Resort Number of Direct Reports – 18Titles of Direct Reports – Sales Coordinator/ Sales Executive / Sales Manager / Senior Sales Manager/Asst Director of EBC<br><br>LEADERSHIP<br><br>Sales and Marketing Management: Focuses on building the hotel’s top line revenue by executing against the sales strategy. Deploys Centre Sales team against key accounts including targeted segment sales, local and social catering, business travel sales and extended stay sales to achieve sales goals. Revenue Management: Works with Revenue Management to ensure proper pricing, appropriate transient and group mix and implementation of sales strategy. Addresses market fluctuations and economic conditions by partnering with Revenue Management to change sales strategy as appropriate for each hotel. Guest Satisfaction: Ensures sales process meets or exceeds guest needs. Identifies and addresses guest satisfaction issues to improve results, create customer loyalty and increase market share. Human Resources: Selects, develops and retains a diverse hourly and management workforce to generate revenue and provide sales expertise to the properties. Creates and sustains a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success. Financial Management: Develops and manages annual operating budget to achieve or exceed budgeted revenue expectations. Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International. <br><br>TECHNICAL EXPERTISE<br><br>Guest Satisfaction<br><br>Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. Ensures sales team establishes clear expectations for customers and properties throughout the sales process. Ensures transfer of accurate, complete and timely information to operating departments at the property. Ensures effective resolution of guest issues that arise as a result of the sales process. Brings issues to the attention of property leadership team as appropriate. Leads guest satisfaction review sessions with Sales Team to identify areas of improvement. Takes ownership of results and shares recommendations to address guest service issues with own team and property leadership teams. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Ensures that a customer recognition program is in effect in the sales office.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br><br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Confidential Opportunity | Cluster Director of Sales – Corporate & Partnerships<br>A leading lifestyle luxury hotel located in the heart of Dubai is seeking an experienced Cluster Director of Sales – Corporate & Partnerships to drive commercial growth across a prestigious hospitality portfolio.<br>This strategic leadership role will be responsible for:• Developing and executing the corporate and partnership sales strategy across multiple properties.• Driving corporate, government, consortia, and key account business.• Identifying new business opportunities and building long-term strategic partnerships.• Leading, coaching, and inspiring a high-performing sales team.• Collaborating closely with Revenue, Marketing, and Operations to maximize commercial performance.• Achieving revenue targets while strengthening market presence and brand positioning.<br>We're looking for someone who has:✔ Proven experience in a Director of Sales or Cluster Director of Sales role within luxury or lifestyle hospitality.✔ Strong network within the UAE corporate market and key commercial accounts.✔ Demonstrated success in driving corporate business and strategic partnerships.✔ Excellent leadership, negotiation, and stakeholder management skills.✔ UAE hospitality experience is highly preferred. This is a confidential search on behalf of our client. Further details will be shared with shortlisted candidates.<br>If you have the relevant experience and are interested in exploring this opportunity, please apply via Linked In or send your CV directly via Linked In message for a confidential discussion.<br>Due to the high volume of applications, only candidates whose experience closely matches the requirements outlined above will be contacted.

????????????????????????: ???????????????????????????????? ???????? ???????????????????????????????????????? ???????????????? ???????????????????????????????????????? (????????????)????????????????????, ????????????<br>We're looking for an experienced ???????????????????????????????????????? ???????????????? ???????????????????????????????????????? (????????????) ???????????????????????????????? to join a fast-growing, technology-driven financial services organisation.<br>This isn't your typical governance role.<br>We're looking for someone who enjoys building rather than simply overseeing. You'll own the Enterprise Risk Management function end-to-end, working directly with senior leadership to design frameworks, assess risk, improve controls, and drive meaningful change across the business.<br>You'll work directly with senior leadership and the Board to reshape the existing ERM framework, introducing smarter processes, stronger governance and AI-enabled controls across the organisation.<br>This is a highly visible hire with significant executive sponsorship.<br>???????????????? ????????????'???????? ???????? ????????????????????:Redesign and mature the Enterprise Risk Management framework Build and improve risk governance, controls and enterprise-wide risk registers Lead operational, technology and AI-related risk assessments Develop governance around AI agents, automation and emerging technologies Assess AI tooling, understand how AI agents are configured, governed and audited Partner closely with Engineering, Product, Security, Compliance and executive leadership Drive continuous improvement using automation and AISupport regulatory readiness and upcoming audits Present risk insights and recommendations to senior leadership and the Board<br>????????'???????? ???????????????????????????? ???????????? ???????????????????????????? ????????????????:7-10+ years' experience in Enterprise Risk Management, Operational Risk, Internal Audit or Technology Risk Strong engineering or technical background with the ability to engage credibly with senior technical stakeholders Hands-on experience working with AI tools, AI governance or agentic AI workflows Understanding of how AI agents are designed, monitored, controlled and audited Experience within cryptocurrency, digital assets or fintech (crypto experience strongly preferred) Strong understanding of NYDFS and regulated financial environments Experience designing and rebuilding enterprise risk frameworks COSO framework experience would be highly advantageous Comfortable operating as an individual contributor within a lean, high-performing team Excellent stakeholder management skills with experience presenting to executive leadership and Board-level stakeholders

Business Development Director Job Responsibilities<br><br> Identifies and develops new business opportunities. Builds relationships with customers, suppliers, distributors, partners, and vendors. Evaluates existing partnerships and sales efforts with an eye toward building on what works and changing what doesnt. Manages key client relationships and works to build new ones. Expands the profile and reach of the company and its brands. Leads sales, marketing, customer-service, and client relationship management teams. Develops and strengthens internal and external relationships that will lead to increased lead generation and market share. Builds cross-functional teams to guide and nourish sustainable, long-term growth. Tracks emerging markets and trends. Fosters and works to maintain an entrepreneurial growth culture throughout the company and across all teams and work functions. Identifies and recommends new services. Proposes and develops strategic partnerships. Helps to shape the companys long-term objectives and determine plans for how to meet them. Researches and identifies new markets. Provides advice on product development and distribution and promotion strategies. Identifies sponsorship opportunities, including nonprofit engagement. Builds and maintains relationships with vendors. Conducts webinars and presentations to raise the brand or product profile. Selects prospective vendors and negotiates contracts. Travels to vendor locations, distributions centers, and other locations. Fulfills requests for proposals (RFPs) from potential partners and customers. Helps direct development of customer-facing web platforms and digital experiences.<br><br>This job is provided by Shine.com

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>As the Director Experience and Operational Excellence you will lead talabat's end-to-end experience function across four pillars — Customer Experience, Partner Experience, Fraud Operations, and CX Insights — spanning 8 markets in MENA. You will be accountable for setting and executing multi-year strategies that drive customer and partner satisfaction, govern multi-million EUR budgets with direct P&L impact, and oversee the integrity of the platform through robust fraud governance.<br><br>This is a high-impact senior leadership role requiring the ability to operate at both a strategic and executional level — influencing product and commercial roadmaps, shaping cross-functional policy, and developing a team of senior managers and specialists. You will serve as a key voice in the COO leadership team, championing data-driven decision-making, operational excellence, and a culture of continuous improvement.<br><br>If you are passionate about building world-class experiences at scale, this role is for you.<br><br>WHAT’S ON YOUR PLATE?<br><br>Customer Experience Strategy & Leadership<br><br>Own the end-to-end CX strategy across all verticals (Food, t Mart, Local Shops, Dine Out) and 8 MENA markets. Define and govern c NPS, c SAT, and other north star metrics — setting targets, driving methodology, and leading cross-functional execution to move them. Translate customer data, behavioral trends, and support signals into prioritized initiatives that improve retention, satisfaction, and order frequency. Champion process automation, standardization, and digitalization of key CX workflows. <br><br>Partner Experience & Budget Governance<br><br>Oversee talabat's Partner Experience function, ensuring vendor satisfaction (v NPS/v SAT) is treated as a strategic competitive differentiator linked to commercial performance. Maintain full accountability for the Functional budgets - customer and vendor compensation program — a multi-million EUR annual budget — including annual planning, policy design, market rollout sequencing, and ongoing financial governance. Govern the complete portfolio of partner-facing policies and SOPs across all markets and verticals. <br><br>Fraud Operations & Risk Governance<br><br>Provide strategic oversight of talabat's Fraud Operations function, covering prevention, detection, and response frameworks across the ecosystem. Ensure fraud governance is aligned with compliance, audit, and legal standards. Drive cross-functional alignment between Fraud, Product, Finance, and Legal to balance risk mitigation with customer experience quality and platform growth. <br><br>Insights & Analytics<br><br>Oversee the Insights function, ensuring real-time visibility into performance across all markets through robust dashboards and structured reporting. Champion a data-first culture across the department — ensuring insights translate into action. Partner with BI, Data Science, and Product to build the data infrastructure that underpins reliable departmental performance visibility. Run primary research, NPS programs to gather structured, well represented qualitative feedback - using these to inform local and regional priorities<br><br>People Leadership & Organisational Development<br><br>Lead and develop a team of middle managers and specialists and analysts. Design the department's OKR framework, KPI architecture, and Business Review structure. Set clear goals for the function and drive high performance and professional growth across all levels — fostering a culture of ownership, innovation, and customer-centricity. <br><br>Senior Stakeholder Management & Cross-Functional Leadership<br><br>Serve as the experience authority in senior leadership forums, influencing Product, Commercial, Finance, and Operations decisions. Present strategic insights, budget performance, and departmental OKRs to COO and ExCo leadership. Lead high-complexity, cross-functional programs assigned at department or company level with no existing playbook.<br><br>Qualifications<br><br>WHAT DID WE ORDER?<br><br>Qualifications & Experience<br><br>Bachelor's or Master's degree in Business Administration, Operations, CX, Data Analytics, or a related field. 10+ years of experience in customer experience, operations, or strategy, preferably in e-commerce, food delivery, or a high-growth tech environment. Proven track record of leading mid level managers and large team members across multiple functions in a matrixed organization. P&L or budget accountability, experience ideally at a multi-million EUR scale. Strong background in data analysis, performance management, and CX or operational strategy. Experience working across multiple markets and geographies.<br><br>Skills & Competencies<br><br>Exceptional leadership skills — able to inspire, align, and develop high-performing teams. Strategic mindset with strong execution discipline; comfortable operating at both the 30,000-foot and ground levels. Data-driven decision-making, with the ability to synthesize complex datasets into clear insights and recommendations. Excellent stakeholder management and executive communication skills — able to influence and present to ExCo and Board level. Deep customer and partner empathy, with a passion for delivering exceptional experiences at scale. Strong cross-functional collaboration skills across Product, Finance, Legal, and Operations. Ability to lead through ambiguity and drive clarity in complex, fast-moving environments. AI-first mindset — comfortable leveraging automation and emerging tools to drive scale and efficiency.