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About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>About The Team<br><br>The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.<br><br>Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.<br><br>At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.<br><br>Opportunity<br><br>We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services.<br><br>This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.<br><br>In this role, you will lead the teams responsible for:<br><br>People Help Desk / Tier 1 services Tier 0 / self-service and knowledge foundations Global People Relations Services, including case governance and specialist support for complex employee relations matters <br><br>You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.<br><br>This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.<br><br>This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations.<br><br>What You’ll Do<br><br>Lead Agoda’s People Services front door and employee support model<br><br>Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams. Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience. Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach. <br><br>Lead the People Services & Help Desk team<br><br>Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support. Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling. Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism. Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives. <br><br>Lead Global People Relations Services<br><br>Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change. Ensure clear service ownership, escalation pathways, and governance across People Relations case handling. Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements. Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team. Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices. <br><br>Own the operating interfaces across Tier 1, People Relations, and specialist teams<br><br>Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization. Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways. Ensure employees and managers experience a joined-up service model even when multiple People teams are involved. Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams. <br><br>Build Tier 0 / self-service and knowledge management foundations<br><br>Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries. Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials. Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content. Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement. <br><br>Enable digital, conversational, and AI-supported service delivery<br><br>Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management. Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support. Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions. Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels. <br><br>Drive operational excellence and continuous improvement<br><br>Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection. Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting. Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences. Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations. <br><br>Lead through insight, stakeholder partnership, and change<br><br>Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities. Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities. Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services. Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function. <br><br>What You’ll Need To Succeed<br><br>Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus. Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience. Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment. Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience. Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management. Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency. Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design. Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools. Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making. Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners. Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture. Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale. <br><br>It’s great if you also have<br><br>Experience in a global or regional HR shared services / People services environment. Experience leading both broad employee support teams and specialist employee relations or case management teams. Experience in knowledge management, service content strategy, and self-service adoption. Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments. Experience improving employee experience through service redesign, process simplification, or digital product thinking. Experience in a high-growth tech, internet, or digital business. Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments. <br><br>Why this role matters<br><br>This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.<br><br>As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.<br><br>#People Services #HRShared Services #Singapore #Singapore #London #England #Hong Kong #Hong Kong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #Kuala Lumpur #Malaysia #Bangkok #Thailand #Seoul #South Korea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #Czech Republic #Budapest #Hungary #Dubai #United Arab Emirates #Bangalore #India #Bengaluru #India #Hyderabad #India #New Delhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChi Minh City #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>About The Team<br><br>The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.<br><br>Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.<br><br>At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.<br><br>Opportunity<br><br>We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services.<br><br>This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.<br><br>In this role, you will lead the teams responsible for:<br><br>People Help Desk / Tier 1 services Tier 0 / self-service and knowledge foundations Global People Relations Services, including case governance and specialist support for complex employee relations matters <br><br>You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.<br><br>This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.<br><br>This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations.<br><br>What You’ll Do<br><br>Lead Agoda’s People Services front door and employee support model<br><br>Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams. Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience. Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach. <br><br>Lead the People Services & Help Desk team<br><br>Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support. Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling. Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism. Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives. <br><br>Lead Global People Relations Services<br><br>Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change. Ensure clear service ownership, escalation pathways, and governance across People Relations case handling. Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements. Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team. Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices. <br><br>Own the operating interfaces across Tier 1, People Relations, and specialist teams<br><br>Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization. Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways. Ensure employees and managers experience a joined-up service model even when multiple People teams are involved. Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams. <br><br>Build Tier 0 / self-service and knowledge management foundations<br><br>Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries. Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials. Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content. Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement. <br><br>Enable digital, conversational, and AI-supported service delivery<br><br>Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management. Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support. Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions. Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels. <br><br>Drive operational excellence and continuous improvement<br><br>Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection. Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting. Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences. Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations. <br><br>Lead through insight, stakeholder partnership, and change<br><br>Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities. Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities. Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services. Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function. <br><br>What You’ll Need To Succeed<br><br>Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus. Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience. Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment. Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience. Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management. Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency. Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design. Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools. Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making. Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners. Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture. Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale. <br><br>It’s great if you also have<br><br>Experience in a global or regional HR shared services / People services environment. Experience leading both broad employee support teams and specialist employee relations or case management teams. Experience in knowledge management, service content strategy, and self-service adoption. Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments. Experience improving employee experience through service redesign, process simplification, or digital product thinking. Experience in a high-growth tech, internet, or digital business. Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments. <br><br>Why this role matters<br><br>This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.<br><br>As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.<br><br>#People Services #HRShared Services #Singapore #Singapore #London #England #Hong Kong #Hong Kong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #Kuala Lumpur #Malaysia #Bangkok #Thailand #Seoul #South Korea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #Czech Republic #Budapest #Hungary #Dubai #United Arab Emirates #Bangalore #India #Bengaluru #India #Hyderabad #India #New Delhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChi Minh City #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description</b></p><br><p><b>Qualifications</b></p><br><p>As an Advisory Senior, you will make a significant technical contribution to client engagements and internal projects. Within your role, you will actively establish, maintain, and strengthen internal and external relationships. You'll also identify and escalate potential business opportunities for KPMG within ongoing projects. With a clear focus on anticipating and identifying risks, compliance, and governance issues, you'll escalate issues as appropriate to the Manager/Director. Working closely with colleagues, you will confirm whether the work plan is properly executed, documented, and concluded in compliance with KPMG’s guidelines.</p><br> <p><b>Skills and Attributes</b></p><br> <ul> <li>Working effectively as a team member, sharing responsibility, providing support, maintaining communication, and updating senior team members on progress</li> <li>Helping prepare reports and schedules that will be delivered to clients and other parties</li> <li>Developing and maintaining productive working relationships with client personnel</li> <li>Building strong internal relationships within KPMG and with other services across the organization</li> <li>Contribute to performance feedback for staff</li> <li>Other cognate duties</li> </ul> <p><b>To qualify for the role, you must have</b></p><br> <ul> <li>Bachelor's or master’s degree in Finance, Business or other related field</li> <li>Industry related certification (e.g., ACCA, ICAEW, CIA, CRMA, CRICS, ACAMS)</li> <li>Approximately 2 to 4 years of related work experience</li> <li>Related audit or applicable business experience</li> <li>Proficiency with MS Office and Power BI</li> <li>International business experience preferred</li> <li>Knowledge in data analytics would be an advantage</li> <li>Demonstrated integrity, values, principles, and work ethic</li> <li>Strong analytical, interpersonal and communication skills</li> <li>Language proficiency: English and Arabic</li> </ul> <p><b>Technical attributes</b></p><br> <p><b>COSO Implementation /Internal Control over Financial Reporting</b></p><br> <ul> <li>Conduct COSO-aligned risk assessments to identify financial reporting and operational risks and pinpoint gaps across the five components and 17 principles.</li> <li>Perform process walkthroughs to understand actual practices, validate alignment with policies, and identify control design and implementation gaps.</li> <li>Develop ICFR testing programs to assess design and operating effectiveness of key controls.</li> <li>Lead client discussions to present gaps, root causes and practical remediation actions.</li> <li>Design policies, procedures and control frameworks that establish a robust and balanced internal control environment.</li> <li>Identify process and control deficiencies and recommend value-adding, risk-mitigating solutions.</li> <li>Prepare clear ICFR reports communicating gaps, risks and improvement recommendations to management and governance stakeholders.</li> <li>Support preparation of ICFR documentation and schedules required for management reporting and external audit reliance.</li> </ul> <p><b>Internal Audit</b></p><br> <ul> <li>Perform risk assessments by analyzing current risks and identifying potential risks that are affecting the company</li> <li>Conduct process understanding session with client to gain knowledge of on ground practices, policies and procedure implemented to identify the design gaps, associated risks</li> <li>Develop internal audit program containing detailed testing strategies to validate the efficacy implemented controls</li> <li>Lead client discussions/presentations for gaps identified along with root causes and provide agile solutions mitigating the risks</li> <li>Skill set to develop policies and procedures from scratch highlighting balanced control environment mitigating business risks</li> <li>Acumen to identify business deficiencies and recommending value adding solution driving.</li> <li>Writing detailed audit reports effectively communicating the gaps, risks, and recommendations</li> <li>Helping prepare reports and schedules that will be delivered to clients and other parties</li> </ul> <p><b>Corporate Governance</b></p><br> <ul> <li>Advise on effective corporate governance structure including roles and responsibilities of the CEO, Board Committee etc.</li> <li>Assist in development of Delegation of Authority at corporate level based on the constitutional documents such as Articles of Association, Shareholder Agreement, BOD committee terms of reference, etc.</li> <li>Advise on matters to be delegated to the CEO and reserved for BOD/Shareholder matters.</li> <li>Assist in drafting terms of reference for BOD Committees, etc.</li> <li>Advise on the type of BOD committees to be developed i.e., advisory/decision making</li> <li>Ensure full compliance with relevant legislation and regulation pertaining to the corporate governance of the entity</li> <li>Assist in managing the preparation and publication of the Annual Corporate Governance Statement, Reports and Accounts, and other annual reports as required. This also includes monitoring and disclosure of Third-Party transactions.</li> <li>Assist in the implementation of the governance framework.</li> <li>Regular review and maintenance of the Corporate Governance policy.</li> </ul> <p><b>Enterprise Risk Management</b></p><br> <ul> <li>Conduct enterprise-wide risk assessments to identify strategic, operational, financial and compliance risks, and evaluate their impact on organizational objectives.</li> <li>Facilitate process and business unit walkthroughs to understand current practices, validate alignment with policies, and identify risk exposures and control gaps.</li> <li>Develop ERM assessment and monitoring tools, including risk registers, heatmaps, scoring criteria and mitigation tracking frameworks.</li> <li>Lead stakeholder discussions to present key risks, root causes and prioritized mitigation actions, enabling informed decision-making.</li> <li>Design ERM policies, frameworks and procedures that establish a structured and consistent approach to risk identification, assessment, response and reporting.</li> <li>Identify control and process weaknesses affecting risk management effectiveness and recommend practical, value-adding mitigation strategies.</li> <li>Prepare clear ERM reports and dashboards communicating top risks, trends, mitigation progress and emerging risk insights for leadership and board committees.</li> <li>Support preparation of ERM documentation and schedules required for risk committee updates, strategic planning and regulatory reporting.</li> </ul><p>For further information, and to apply, please visit our website via the “Apply” button below. </p><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p><strong>Policies, Processes &amp; Procedures</strong></p><br><p><strong>Primary objective</strong>:</p><p>Support the Logistics Commercial Leader in the planning and scheduling of shipping, trucking, freight forwarding, port activities, and ad-hoc logistics suppliers, including performance monitoring through KPIs and maintaining the associated databases for systems and tools.</p><p>• Accountable for developing logistics plans associated activities in collaboration with Logistics Operations team, as well as Planning and Sales teams, to balance value and customer delivery with costs across various time horizons which may comprise from longer-term multiannual planning into mid-term quarterly plans and shorter-term monthly, weekly activities. This scope is estimated to take around 60 to 70% of total function time during the year.</p><p>• Longer-term annual planning includes the support of preparations, adjustments and reviews, and development of logistics budget including all associated Logistics categories. And this involves the data analysis, spreadsheet preparations, multiple files organization, multiple data consistency checks and calculations for all associated numbers of costs and volumes organized by logistics regions and/or sales regions, types of equipment, logistics origins and destinations as part of EGA outbound logistics scope.</p><p>• Mid-term quarterly planning includes the support of preparations, adjustments and reviews, and development of quarterly updates for logistics budget in a very similar approach as per the annual planning activities above. It is also expected to support other quarterly rolling plans and routines when applicable in sync with planning department and Integrated planning requirements</p><p>• Short-term planning includes the support of developing monthly plans and weekly logistics schedule derived from the monthly plan breakdown, which includes weekly volumes categorized by region, sales (direct and indirect), port, freight forwarder, and transport mode (bulk or container), among others.</p><p>• Responsible for coordinating logistics risks and constraints, into the multiple planning time-horizons, particularly in the short-term execution in alignment with other logistics functions including Allocation and port CFS teams. In the event of significant deviations (typically exceeding 20%) during the execution month, should coordinate action plans (PDCAs) aimed at realignment, recovery of deviations, and achieving logistics outcomes in accordance with the plans.</p><p>• Assist line manager on the development, follow up and implementation of projects, liaising with Logistics Operations and other internal teams.</p><p>• Other key Logistics Commercial activities, related assignments, and ad-hoc duties: This scope is estimated to take around 30 to 40% of total function time during the year.</p><p>• Co-ordinating on export tenders, from identifying opportunities and analysing tender documents to coordinating cross-functional teams, preparing compliant and compelling bid proposals, and working on expanding the vendor base.</p><p>• Co-ordinating with internal departments, gathering requirements, and developing compelling, detailed RFQs to assist Sales in securing new business contracts and achieving sales targets followed by ensuring filing of these spot rates.</p><p>• Managing of contracts which includes:</p><ul><li><p>Understanding and rectifying of disputed invoices.</p></li><li><p>Liaising between our Legal team and vendor on service agreements.</p></li></ul><br><p>AUTHORITY/ DECISION MAKING: ▪ Thinking within clearly defined policies, principles and specific objectives, under readily available direction. ▪ Work is subject to periodic review against targets with the delivery of medium-term results (next quarter and onwards), but also working and particular focus on the short-term within this quarter and current month of execution. ▪ Reports on a regular basis to line manager on logistics activities, challenges and issues faced; mitigations taken. ▪ Development of logistics planning activities, with appropriate escalation to management approval, as specified in EGA’s Delegation of Authority</p><br><p><strong>Performance Management</strong></p><p>• Responsible to assist OBL leader in establishing and monitoring SMART Key Performance Indicators (KPIs) to track and evaluate overall performance.</p><p>• Managing deviations, analysing root causes and taking corrective actions</p><p>• Developing, maintaining datasets for this specific purpose</p><p>• Preparing executive and routine presentations slides for this matter</p><p>• &nbsp;This applies for both scopes: Planning and Commercial activities</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Minimum Qualifications:</p><p>▪ Bachelor’s Degree in Operation Management or related specialisation</p><p>Minimum Experience:</p><p>▪ 5 - 10 years relevant experience in Export Logistics in a similar industry and including positions of progressively increasing planning and operations responsibilities</p></li></ul><p></p></section>

<ul><li><p><strong>Trademark Prosecution & Registration: </strong>Conduct trademark availability searches and provide risk assessments. Draft, file, and manage trademark applications with relevant authorities (e.g., USPTO, EUIPO, IP India, WIPO). Handle office actions, oppositions, and responses to refusals.</p></li><li><p><strong>Trademark Enforcement & Litigation: </strong>Monitor trademark infringements and take appropriate legal action. Draft cease-and-desist letters, settlement agreements, and legal notices. Assist in trademark litigation, including preparing pleadings and evidence.</p></li><li><p><strong>Brand Protection & Strategy: </strong>Advise clients on brand management and protection strategies. Develop and implement anti-counterfeiting strategies. Handle domain name disputes and online infringement issues.</p></li><li><p><strong>Legal Research & Compliance: </strong>Stay updated on changes in trademark laws and global IP regulations. Conduct legal research and draft memoranda on trademark-related issues. Ensure compliance with international trademark laws and treaties.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Hold a bachelor’s or master’s degree in law, LLB or LLM.</p></li><li><p>Possess a valid license to practice law.</p></li><li><p>Minimum of 5 years’ experience practicing trademark law, with a strong focus on trademark registration, prosecution, litigation, and enforcement.</p></li><li><p>Experience in drafting, negotiating, and enforcing complex legal agreements, including licensing contracts.</p></li><li><p>Strong legal research, negotiation, and drafting skills.</p></li><li><p>Experience with managing global trademark portfolios.</p></li><li><p>Strong knowledge of international trademark laws and procedures.</p></li><li><p>Experience with trademark search, tools, databases, and filing systems.</p></li><li><p>Proven track record in managing trademark portfolios and enforcing rights.</p></li><li><p>Familiarity with emerging areas of IP law, such as domain names and social media trademarks.</p></li><li><p>Excellent written and verbal communication skills.</p></li><li><p>Ability to work independently and collaborate with cross-functional teams.</p></li></ul><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br></span><ul> <li>The Investment Advisor provides support to the Relationship Managers and their clients to meet the client’s desired investment objectives and increase bank’s share of wallet.</li> <li>The Investment Advisor plays a key role in providing the bank’s house views on markets and products and providing clients with investment solutions in line with their investment objectives and risk profile.</li> <li>The Investment Advisor helps in liaising with the product managers within the Wealth Management Product team on a regular basis to discuss client requirements and to ensure flow of product and market knowledge.</li> </ul><br><b>Key Responsibilities</b> <br><ul> <li>Assisting Affluent Segment - Relationship Managers in UAE to meet client’s desired investment objectives and assist in achievement of AUM growth and revenues from Investment products.</li> <li>Responsible for updating the frontline and customers of the bank on the outlook published by the CIO Office with relevant and timely information on global Capital Markets, Asset Classes and route to market ideas.</li> <li>To play a key role in liaising with the product managers within the WM product team (Managed Investments, Bancassurance, CMPS and WM Lending) on a regular and ad-hoc basis to ensure flow of client and market requirement.</li> <li>Ensure proper client coverage is provided to complete Portfolio Reviews of target clients as defined from time to time in addition to planning for New to Wealth client.</li> <li>Determine client’s risk appetite, investment preference and return expectations by partnering with Relationship Managers in client meetings.</li> <li>Conduct portfolio reviews by providing independent opinion on quality of client’s existing portfolios.</li> <li>Ensure that all the wealth management sales teams (Frontline RMs &amp; Specialists) receive adequate sales support, and route to market ideas basis current &amp; relevant views.</li> <li>Keep abreast of latest trends on Investment products, financial markets, consumer behaviours and use of technology in providing investment solutions.</li> <li>Provide reports / analysis where required within the management framework.</li> <li>Engage with risk control owners and / or group policy owners for the implementation of policies and control standards set by them.</li> <li>Work with various stakeholders to focus on quality in delivery and turnaround time for end-to-end BAU to achieve efficiency and customer experience objectives.</li> <li>Collaboratively partner with risk teams to ensure risk management procedures and processes are effectively implemented to operate within operational and credit risk appetite.</li> <li>Adhere and ensure operational risk management measures are met on a day-to-day basis.</li> <li>Work collaboratively with countries and functions to ensure any audit findings are suitably rectified.</li> <li>Maintain an adequate control environment and operational procedures to prevent loss arising from non-adherence to controls.</li> <li>Adhere to all controls and compliance guidelines set by the Bank.</li> <li>Ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities associated with Investment products.</li> <li>Display exemplary conduct and live by the Group’s Values and Code of Conduct.</li> <li>Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.</li> <li>This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</li> <li>Identify, escalate, mitigate and resolve risk, conduct and compliance matters.</li> </ul><br> <br><p><strong><span>Key stakeholders</span></strong><br><strong><span>Internal</span></strong><br><span>• &nbsp; &nbsp;WM – CIO Office Team</span><br><span>• &nbsp; &nbsp;WM Group Advisory Solutions Team</span><br><span>• &nbsp; &nbsp;Affluent Banking Relationship Managers</span><br><span>• &nbsp; &nbsp;Affluent Banking Unit Heads</span><br><span>• &nbsp; &nbsp;Affluent Banking-Sales &amp; Distribution Head</span><br><span>• &nbsp; &nbsp;County Product Team – Managed Investments</span><br><span>• &nbsp; &nbsp;Country CMPS team and dealing desk</span><br><span>• &nbsp; &nbsp;Country WM Lending team</span><br><span>• &nbsp; &nbsp;Country Credit Team</span><br><span>• &nbsp; &nbsp;Country Operations Team</span><br><span>• &nbsp; &nbsp;Country Insurance Team</span><br><span>• &nbsp; &nbsp;WM Proposition Team</span><br><span>• &nbsp; &nbsp;WRB Head</span><br><span>• &nbsp; &nbsp;WM &amp; Affluent Regional Head</span><br><span>• &nbsp; &nbsp;WM Advisory Team and Wealth Coach</span></p><br><br> <p><strong><span>External</span></strong><br><span>• &nbsp; &nbsp;Third Party Product Providers – Fund managers, Data Providers (Bloomberg/ Refinitiv) and Insurance providers</span><br><span>• &nbsp; &nbsp;Existing and Prospective Customers of the Bank</span></p><br><br><b>Skills and Experience</b> <br><ul> <li>Understanding of Financial Markets.</li> <li>Needs to have good understanding or experience of global markets</li> <li>Approach to Advisory &amp; Financial Planning.</li> <li>Understanding of Asset Allocation &amp; Portfolio Construction</li> <li>Product Knowledge – Mutual Funds, Bonds, FX, Alternatives, Insurance, Leverage &amp; Overdraft, Equities, Alternatives, Commodities, Derivatives, Structured Notes and Cross Currency Lending.</li> <li>Communication Skills Expert.</li> <li>Analytical and Computing Skills.</li> <li>Good stakeholder managements.</li> <li>CISI level 3– preferably have completed before hand.</li> </ul><br><b>Qualifications</b> <br><p><span>• &nbsp; &nbsp;Minimum undergraduate</span><br><span>• &nbsp; &nbsp;CFA, CFP, PFP, CAIA, FRM or CMT is preferred but not mandatory</span><br><span>• &nbsp; &nbsp;English and Arabic is mandatory</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><strong>Do the right thing</strong>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><strong>Never settle,</strong>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><strong>Are better together,</strong>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><strong>In line with our Fair Pay Charter,</strong>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><strong>Core bank funding for retirement savings, medical and life insurance,</strong>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><strong>Time-off</strong>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><strong>Flexible working</strong>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><strong>Proactive wellbeing support</strong>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><strong>A continuous learning culture</strong>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><strong>Being part of an inclusive and values driven organisation,</strong>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br></span><p><span>• &nbsp; &nbsp;Responsible for the origination, structuring and execution of Debt Capital Markets transactions</span></p><br><br><b>Key Responsibilities</b> <br><p><span>• &nbsp; &nbsp;Managing regular client interactions and providing tailored DCM solutions to meet target clients’ needs</span><br><span>• &nbsp; &nbsp;Preparing and updating pitching and marketing material, transaction-related documentation, when needed</span><br><span>• &nbsp; &nbsp;Performing global credit market analysis on a daily/weekly basis and preparing pitch books and market updates</span><br><span>• &nbsp; &nbsp;Staying abreast of all macroeconomic and microeconomic developments to be able to deliver a market update to clients as it fits&nbsp;</span><br><span>• &nbsp; &nbsp;Setting up automated data base in Excel to be used for pitch books and related presentations.</span><br><span>• &nbsp; &nbsp;Extracting quantitative and economic data from Bloomberg system to be used for DCM presentations</span><br><span>• &nbsp; &nbsp;Handling DCM related documentation (Islamic and conventional bond) during deal execution</span><br><span>• &nbsp; &nbsp;Managing execution process during a live transaction and ensure its smooth and successful completion pre and post-pricing&nbsp;</span><br><span>• &nbsp; &nbsp;Preparing and coordinating weekly syndicate calls to update clients about the market backdrop and leading documentation update calls to ensure the successful completion of all documentation workstreams required for the closing of a transaction</span><br><span>• &nbsp; &nbsp;Coordinating deal and non-deal roadshows with the syndicate teams and collating feedback from investors during the marketing stage of the transaction</span><br><span>• &nbsp; &nbsp;Liaising with different third parties (auditors, legal counsels, rating agencies etc.) to complete all documentation workstreams required for a DCM transaction&nbsp;</span><br><span>• &nbsp; &nbsp;Ensuring that all internal and external documentation-related approvals are secured for each transaction in order to comply with SCB’s audit and compliance systems</span><br><span>• &nbsp; &nbsp;Developing origination skills by building relationships and maintaining a regular dialogue with clients&nbsp;</span></p><br><br><b>Skills and Experience</b> <br><ul> <li>Experience in Capital market/ DCM is plus</li> <li>Origination, structuring, and execution of Debt Capital Markets transactions.</li> <li>Technical Writing&nbsp;</li> <li>Communication&nbsp;</li> <li>Data Analysis</li> <li>Problem solving</li> <li>Collaboration</li> </ul><br><b>Qualifications</b> <br><p><span><strong>Education&nbsp;<br></strong></span>Bachelor’s/Masters&nbsp; Degree (Preferably in Finance /Bisiness/Economics)<br><span><strong>Languages &nbsp; <br></strong></span><span>English<br></span><span> Arabic (Good to Ahve)</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><b>Do the right thing</b>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

Roles, Responsibilities, Duties:Accounting: Maintain accurate books of accounts for multiple Owners Associations and Master Communities. Allocate shared costs accurately across towers and common areas. Monitor fund utilization in line with approved OA budgets.• Financial Reporting & Closing: Prepare monthly & annual financial reports, analyse variances between actuals vs approved budgets. Ensure timely month & year-end close for each community/entity• Service Charge Budgeting & Forecasting: Assist in preparation of annual service charge budgets and revised forecasts. Track expenditures against approved budgets and flag overruns proactively• Manage Accounts Payables: Process vendor invoices, monitor aged payables and ensure timely payments, reconcile vendor balances, reconcile AP ledger to GL, address vendor disputes and coordinate with operation team members.• Accounts Receivable & Collections: Manage Owners’ receivables, monitor aging reports and support collection follow-ups for overdue balances. Ensure accurate posting of receipts and reconciliation of owner accounts• General Ledger & Reconciliations: Maintain integrity of the General Ledger for each OA, perform monthly bank, fund, inter-entity, and balance sheet reconciliations. Review and approve journal entries, accruals, and provisions• Compliance, Audit & Regulatory Coordination: Ensure compliance with OA regulations, assist in VAT reports and filing, support audits including audit confirmations and schedules.• Best Practices & Team Player: Support Finance Manager in budget processes, reporting packs, and reconciliations; drive automation, build a culture of accountability, accuracy, and continuous improvement. Qualification:• Bachelor’s degree in accounting, Finance, or Business.• Professional certification CA, CPA, ACCA or Master’s in finance required. Experience and Competencies:Experience• 8+ years of experience in finance, preferably in property management or Owners Association accounting.• Handled full-cycle AP, AR, and General Ledger accounting• Experience in budgeting, MIS reporting, aging analysis, and preparation of monthly financial reports.• Hands-on experience in VAT reporting and compliance, including filing requirements.• Proficient in ERP systems, with preference for experience in property management platforms and Oracle Fusion.

About Us:<br><br>Mubadala is a leading global and responsible investor with $385BN AUM, five global offices and business investments in 50+ countries. While creating sustainable financial returns, we deliver impact and help find solutions to the world’s biggest challenges.<br><br>As a business, we aim to double the size of our portfolio over the next decade. To achieve this, we are seeking talent with corporate experience that can contribute to the organization’s success across local and global offices, including London, Beijing and New York.<br><br>What you will do:<br><br>Job Purpose: <br><br>To support the preparation, consolidation and reporting of the Group’s consolidated financial statements in accordance with IFRS. To perform and continuously monitor the consolidation of financial results across the Group’s platforms including subsidiaries and other investees, ensuring accuracy, completeness and compliance with applicable accounting standards. To contribute to the timely and quality delivery of periodic (monthly, quarterly and annual) group consolidated reporting, including the related disclosures and notes to the consolidated financial statements.<br><br>What will you bring:<br><br>Bachelor's degree in Finance, Accounting, Business Administration, or a related field. Professional accounting qualification such as ACCA, CA, or CFA is preferred. Minimum of 7 years of relevant experience in finance, accounting, or financial reporting functions. Demonstrated experience in leading and managing projects and cross-functional initiatives. Strong knowledge of finance systems, including HFM/FCCS and Oracle ERP platforms. Solid understanding of financial reporting principles and processes. Proven leadership capabilities with the ability to manage stakeholders and drive outcomes. Strong analytical and problem-solving skills, with attention to detail and a data-driven approach.<br><br>What we offer:<br><br>A superior platform to grow your career including:<br><br>A role that has social and financial impact. Great working environment with talented and like-minded colleagues. Market leading pay and benefits including performance pay. Hybrid working and wellness benefits to help you live your best work and private life. Opportunity to grow and develop through learning and experience. Excellent work culture enabled by our values of Accountability, Inspiration, Integrity & Partnership.<br><br>Key Indicators:<br><br>Location: Abu Dhabi Flexible Working: Remote working up to 5 days a month Role is prioritized for UAE Nationals

Job Purpose: To manage servicing and retention of SME accounts by delivering proactive relationship management, timely policy servicing, and effective issue resolution. The role acts as the primary point of contact for assigned clients and intermediaries, ensuring a seamless customer experience, high service quality, and achievement of retention and premium growth objectives.<br>Job Responsibilities:Client Relationship Management Serve as the primary relationship contact for assigned SME clients and intermediaries. Build and maintain strong relationships with key client stakeholders and decision-makers. Conduct regular account reviews, client meetings, and service visits to understand evolving business needs. Support customer retention through proactive engagement and service excellence. <br>Account Servicing & Policy Administration Manage policy servicing activities including endorsements, renewals, amendments, certificates, and policy documentation. Coordinate with underwriting, operations, claims, and finance teams to ensure timely service delivery. Ensure accurate and timely processing of client requests in accordance with service standards. <br>Query & Issue Resolution Respond to client and intermediary queries within agreed service levels. Resolve service issues and escalations through effective stakeholder coordination. Monitor open requests and ensure timely closure and communication. <br>Account Retention & Growth Support Support achievement of renewal retention and premium targets for assigned accounts. Identify cross-sell, upsell, and account expansion opportunities and refer leads to relevant business teams. Assist in renewal planning and account retention strategies. <br>CRM & Customer Data Management Maintain accurate records of client interactions, servicing activities, and opportunities within CRM systems. Ensure customer data quality and completeness. Track account activities, service commitments, and follow-up actions. <br>Service Quality & Governance Ensure compliance with service protocols, operational procedures, and regulatory requirements. Adhere to account visitation plans and customer engagement standards. Support continuous improvement initiatives aimed at enhancing customer experience. <br>Reporting & Performance Monitoring Monitor account performance, service metrics, and customer feedback. Prepare reports on account activities, retention performance, and service levels. Escalate risks impacting customer retention or service delivery.<br>Skills for the Success of the Role Client Relationship Management Account Management Insurance Operations Customer Service Management Complaint Resolution Stakeholder Management Negotiation & Influencing Data Management & Reporting Bilingual Communication (English & Arabic)<br>Qualifications required for the role:Graduate of any Bachelor’s Degree 2-3 years of experience in client servicing, relationship management, account management, or insurance operations. Certificate in Insurance (CII) or equivalent, Customer Service Certification, and Relationship Management Certification, is preferred. Strong communication, customer service, and stakeholder management skills.

<ul><li><p><strong>Project Conception and Initiation</strong></p><ul><li><p>Support the identification and development of strategic initiatives and enabling projects aligned with EGA and HC Function Strategy and Departmental priorities (Balanced Scorecard) to support the achievement of EGA's objectives and growth ambitions.</p></li></ul><p>• <strong>Project Definition and Planning</strong></p><ul><li><p>Develop project charters and scope, outlining the work to be performed to determine budget, timeline, and required resources.</p></li><li><p>Define project performance measures and baselines to enable effective monitoring against agreed criteria.</p></li><li><p>Define project roles and responsibilities to streamline approvals and ensure efficient project management, including identifying key stakeholders such as the Project Sponsor, Subject Matter Experts (SMEs), Project Manager, and Project Team.</p></li></ul><p>• <strong>Project Delivery</strong></p><ul><li><p>Execute assigned workstreams and tasks within the overall project plan, including the design, development, and implementation of key deliverables.</p></li><li><p>Take ownership of the quality and timely delivery of project outputs, ensuring stakeholder engagement and resolving issues or identifying alternative solutions where required.</p></li><li><p>Collaborate effectively with internal and external stakeholders to drive a results-oriented and collaborative approach to project delivery.</p></li><li><p>Demonstrate a positive, learning-oriented mindset that supports continuous improvement and professional growth for self and others.</p></li></ul><p>• <strong>Project Performance and Control</strong></p><ul><li><p>Monitor and report project status, progress, risks, and performance against the project plan to support informed decision-making and ensure projects remain on schedule, within scope, and within budget.</p></li></ul><p>• <strong>Project Close and Handover</strong></p><ul><li><p>Communicate project changes using structured change management practices to ensure successful implementation and stakeholder adoption.</p></li><li><p>Complete all required activities to ensure a smooth and effective handover of the project to the relevant operational team, where applicable.</p></li></ul><p>• <strong>Safety, Quality & Environment</strong></p><ul><li><p>Ensure compliance with all applicable safety, quality, and environmental policies, procedures, and controls to promote employee safety, regulatory compliance, and environmental responsibility.</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>• <strong>Minimum Qualifications</strong></p><ul><li><p>Bachelor's degree in Human Resources Management or an equivalent discipline.</p></li><li><p>Postgraduate qualification is preferred.</p></li></ul><p>• <strong>Minimum Experience</strong></p><ul><li><p>Minimum of 5 years of relevant Human Resources experience, including leadership experience.</p></li></ul><p>• <strong>Knowledge, Skills & Abilities</strong></p><ul><li><p>Knowledge of the employee lifecycle, HR systems, and HR processes.</p></li><li><p>Understanding of organisational effectiveness and organisational development concepts, including employee engagement, training needs analysis, and learning design and delivery.</p></li><li><p>Knowledge of project management and change management methodologies.</p></li><li><p>Strong analytical and problem-solving skills.</p></li><li><p>Excellent interpersonal, presentation, and communication skills.</p></li><li><p>Strong negotiation and stakeholder management skills.</p></li><li><p>Ability to plan and manage complex projects.</p></li><li><p>Ability to lead, influence, and collaborate with cross-functional teams, including leading without direct authority.</p></li><li><p>Demonstrated willingness to learn, adapt, and develop new skills.</p></li><li><p>Agile and resilient, with the ability to respond effectively to changing project objectives, timelines, and team structures.</p></li><li><p>Proficiency in modelling and data analysis tools, including Microsoft Excel.</p></li></ul></li></ul>

<p><strong>Financial Models</strong></p><ul><li><p>Working independently with the operation teams develop, deliver, and implement financial models and financial modelling tools for project financing, corporate financing, and other projects.</p></li><li><p>Responsible for ensuring the availability and adequacy of data used in the models is of sufficient quality (acceptable by the banks) by establishing procedures for collecting information and building appropriate checks and controls.</p></li><li><p>Responsible for providing good quality, timely, and easy-to-understand financial advice to operational teams in a way that non-specialists can readily understand.</p></li><li><p>Update financial models on a periodic basis to keep up-to-date results available.</p></li><li><p>Implement scenarios and present them to management for decision-making.</p></li></ul><p><strong>Project Financing Coordination and Project Costing</strong></p><ul><li><p>Coordinate the due diligence process of projects, liaising with financial and technical advisors to update the financing model.</p></li><li><p>Support and work with project technical teams/managers who lead strategic planning, business analysis, and other internal consulting projects that drive high-impact improvements and profitable growth.</p></li><li><p>Participate in the analysis of actual results, drawing conclusions by working closely with the project team, EGA business research team, and line manager to establish robust business cases.</p></li></ul><p><strong>Presentations and Reporting</strong></p><ul><li><p>Develop strategic presentations, proposals, and analyses for both internal and external audiences as requested by management.</p></li><li><p>Prepare, gather, and synthesize information to assist in monitoring, tracking, and refining initiatives in coordination with relevant business areas.</p></li></ul><p><strong>Lenders’ Requirements</strong></p><ul><li><p>Provide the necessary financial information as required by lenders, including periodic covenant computation as required by management and lenders.</p></li></ul><p><strong>Support Project Management / Strategic Initiatives Execution</strong></p><ul><li><p>Proactively provide special project support and perform other job-related duties by updating and maintaining relevant analyses and presentations.</p></li><li><p>Work closely with the EGA business analysis function to ensure alignment of long-term financial requirements and performance.</p></li></ul><p><strong>Relationship Management</strong></p><ul><li><p>Develop and maintain effective business relationships with potential customers, multi-user infrastructure co-users, commercial and financial institutions, consultants, process owners, and all relevant internal and external stakeholders while maintaining the highest standards of business ethics.</p></li></ul><p><strong>Policies, Processes & Procedures</strong></p><ul><li><p>Prepare financial model user guides and a terms dictionary to allow easy access to models and ensure they are readily understood by non-specialists.</p></li></ul><p><strong>Authority / Decision Making</strong></p><ul><li><p>Think within established policies, procedures, standards, and precedents while representing Finance at a senior level on project teams.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor’s degree in Economics, Finance, Accounting or equivalent</p></li><li><p>Post graduate management qualification (ie ACA, ACCA, ACMA, CFA).</p></li></ul><p><strong>Minimum Experience:</strong></p><ul><li><p>5-8 years of experience in financial modelling and dealing with financing activities in a reputable organization;</p></li><li><p>An in-depth understanding of financial modelling and a working knowledge of accountancy</p></li><li><p>Knowledge of work flow/process mapping & of industry best practices;</p></li></ul><p>Skills:</p><ul><li><p>Ability to analysis complex information including numerical analysis, present key conclusions and withstand challenge from internal and external audiences</p></li><li><p>Ability to use a number of financial modelling software packages</p></li><li><p>Strong problem solving skills</p></li><li><p>Delivering high quality decisions to a demanding schedule</p></li><li><p>Excellent attention to detail</p></li><li><p>Ability to work and collaborate with a number of multi-disciplinary projects or teams</p></li><li><p>Ability to deal with people at all levels and join up thinking strategically</p></li><li><p>Ability to communicate complex issues, written and verbal, to non-specialists</p></li><li><p>Self-motivated and able to manage own workload</p></li><li><p>Working with a high degree of autonomy A thorough understanding of the importance of data integrity</p></li><li><p>Excellent communications and inter-personal relations skills</p></li><li><p>Ability to work independently and with others at all levels with the organization.</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Objective: </b>Contributes to the Sales Administration job family in a support capacity. Provides a range of specialist administrative/professional services to a sales organization. Support the sales managers in all aspects of account maintenance ensuring maximum effectiveness of internal administrative </p><br><p>processes and communication to guarantee optimum service to the client</p><br><br><ul><li> Working Monday to Friday, ideally in line with UAE and Africa timings. </li><li>To manage quote requests and proposals from Quote tool, for all regions, segment and channels</li><li>Mailbox and document management- Completion of allocated QR by end of day. Keeping the team informed of any delay/challenges, etc. &nbsp;</li><li>Working collaboratively within the support and broader sales team</li><li>Responding to underwriters, broker and client’s queries within TAT</li><li>Supporting important sales projects</li><li>Building trust/relationships with internal teams and brokers/clients</li><li>Salesforce management, reports and internal calls</li><li>Actively support other team members and provide resource to enable all team goals to be achieved</li><li>Product mastery to design client proposals and offer the best suited options</li><li>Contribute towards building and improvisation of internal processes and guidelines</li><li>Supporting sales team and enabling them to sell when they are away for meetings</li><li>Business awareness and prioritisation</li><li>Strong interpersonal skills with good verbal and written communication to internal and external clients.</li><li>Provide the highest levels of customer service, striving for first contact resolution, responding within given timelines written or verbal</li><li>Build relations with internal departments to ensure all resources are utilized to the benefit of the client/broker, working within the regional benefits and reaching out to relevant service teams where necessary</li><li>Ability to manage high volume of quotes from the regions</li><li>Team player and solution oriented </li><li>Efficiency and Accuracy</li><li>Ability to communicate clearly via phone and email with internal and external partners </li><li>Proactiveness and taking accountability</li></ul><p><b>About Cigna Healthcare</b></p><br>Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.<p><i>Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.</i></p><br><p><i>If</i><i><span> you require reasonable accommodation in completing the online application process, please email: <span><span><span>SeeYourselfEMEA@cigna.com</span></span></span> for support. Do not email <span><span><span>SeeYourselfEMEA@cigna.com</span></span></span> for an update on your application or to provide your resume as you will not receive a response.</span></i></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

Description<br><br>Are you passionate about e-commerce? Are you looking to join a community of business development professionals that support the growth of small and medium sized businesses? Or want to solve complex business problems with strategic impact for a population of selling partners? Amazon, one of the world's leaders in e-commerce is looking for an Account Manager (business-development professionals) to join its Third-Party Marketplace team based in Dubai, UAE.<br><br>Working in a dynamic business development environment, your role will be focused on contributing to new business acquisition through lead generation, phone/email-based business evaluation and supporting the business launch of new sellers – as they make their wide range of products available to millions of Amazon customers. You also need to possess strong relationship-building skills and be able to explore win-win opportunities with partners – helping them grow their business on Amazon. In addition, you will be responsible for incorporating feedback from the sellers into new opportunities to improve Amazon’s products, services, processes, systems and tools for all 3rd party sellers working with cross-functional teams.<br><br>To be successful in this role you must have superior analytical, communication, and presentation skills. Operating in a fast-moving and sometimes ambiguous environment, working autonomously and taking full control & responsibility for achieving business objectives.<br><br>Key job responsibilities<br><br>Key Responsibilities Include<br><br>Identify, prospect, and recruit high-potential selling partners to Amazon.ae Marketplace.<br><br>Effectively prioritize and lead a portfolio of selling partners to realize the product family's opportunities and goals (both Inputs/Outputs metrics).<br><br>Be your seller partners' consultant, providing them with data-driven insights and advice to optimize their success and grow their business.<br><br>Identify key business opportunities of your categories via spotting popular brands, trends, and pricing to ensure managing the portfolio toward a growth plan.<br><br>Conduct deep dive analysis on issues affecting selling partners' business performance and provide the Voice of the Seller as an input into product development and process improvement.<br><br>Work closely with selling partners, educating them about Amazon’s/Souq's high standards of Delivery and Customer Experience.<br><br>Track and report business development results, analyze data, interpret reports and information, and publish recommendations & action plans for your portfolio of selling partners.<br><br>Partner with multiple stakeholders to align programs and initiatives to help drive the growth of your selling partners portfolio.<br><br>Basic Qualifications<br><br> Bachelor's degree 2+ years of sales experience Experience in analytical tasks or projects, working with data<br><br>Preferred Qualifications<br><br> Experience in e-commerce, retail or advertising, or experience in sales/business development<br><br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br>Company - Q-Express Documents Transport<br><br>Job ID: A10510820

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>EY Dubai Assurance Financial Accounting Advisory Services Graduate Opportunities - For Nationals </b></p><br> <p><b>Location: Dubai, United Arab Emirates </b></p><br> <p><b>Are you ready to shape the future with confidence? </b></p><br> <p>Here at EY, you’ll have the chance to build a truly exceptional experience. We’ll empower you with the latest technology, surround you with high-performing teams, and provide the global scale and diverse and inclusive culture you need to discover your full potential. Through our coaching and training programs, you’ll develop the skills you need to stay relevant today and, in the future, – all while building a network of colleagues, mentors, and leaders who will be on the journey with you at EY and beyond. </p><br> <p><b>The opportunity: your next adventure awaits </b></p><br> <p>You will be working with one of the most trusted, respected and influential teams in the industry. Global Assurance’s purpose is to inspire confidence and shape your future with confidence. We do so by protecting and serving the public interest, promoting transparency, supporting investor confidence and economic growth and nurturing talent to provide future business leaders for the global marketplace. </p><br> <p>The opportunity is specifically in the Financial Accounting Advisory Services (FAAS) sub-service line under Assurance. Our FAAS practice supports our clients in determining, monitoring and disclosing the financial and non-financial insights to their stakeholders. With approximately 6,000 professionals in 25 regions, our multidisciplinary teams work with clients on projects such as managing accounting and reporting challenges, transaction accounting, Risk, Technology, corporate governance, corporate treasury services and Business Development and Marketing. Click here to learn more about our Assurance service line. </p><br> <p>If you are a university graduate, the EY Graduate Program could be the opportunity for you. You will be part of a team working with interesting clients, and we'll help you to enhance your strengths and acquire new skills for your career. </p><br> <p><b>What we look for: </b></p><br> <ul> <li><b>You have an agile, growth-oriented mindset.</b> What you know matters, but the right mindset is just as important. We’re looking for innovative individuals who can work in an agile way and keep pace with a rapidly changing world.</li> <li><b>You are curious and purpose driven. </b>We seek individuals who see opportunities instead of challenges and ask better questions to find better answers.</li> <li><b>You are inclusive. </b>We value individuals who embrace diverse perspectives, appreciate differences, and work inclusively to build safety and trust.</li> </ul> <p><b>Qualifications: </b></p><br> <ul> <li>Bachelor’s or master’s degree in accounting or finance, IT, Computer Science or any related filed completed within the past 18 months.</li> <li>To comply with the legal requirements, only UAE Nationals will be considered</li> </ul> <p><b>What’s in it for you: </b></p><br> <ul> <li>Accelerate your technical capabilities and transformative leadership skills with future-focused courses and development programs.</li> <li>Broaden your horizons by working on highly integrated teams across the globe and collaborate with people of diverse backgrounds.</li> <li>Bring out the best in yourself with continuous investment in your personal well-being and career development.</li> <li>Develop your own personal purpose and help us create a positive ripple effect on our teams, our business, clients and society.</li> </ul> <p><b>What you can expect: </b></p><br> <p><b>Step 1: Apply </b></p><br> <p>Please complete the online application and answer all the questions. </p><br> <p><b>Step 2: Online Assessments </b></p><br> <p>If selected, you will receive an invitation to complete the EY online assessments. </p><br> <p><b>Step 3: Interview </b></p><br> <p>Upon passing the assessments, you will receive an invitation for an initial interview. </p><br> <p><b>Step 4: Attend </b></p><br> <p>If shortlisted, you may be invited to attend a recruitment day or a technical interview. </p><br> <p><b>Step 5: Receive </b></p><br> <p>If successful, you will receive an offer to join EY and begin your career at one of the best companies to work for. </p><br> <p><b>Are you ready to shape your future with confidence? Apply today. </b></p><br> <p>To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. </p><br> <p>For further information, and to apply, please visit our website via the “Apply” button below. </p><br><br> </div>

HOW MIGHT YOU DEFY IMAGINATION?<br><br>You’ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.<br><br>Live<br><br>What You Will Do<br><br>Let’s do this. Let’s change the world. You will enhance the promotion of Amgen's products and communicate critical messages by collaborating with partners to serve patients:<br><br>Collaborate with manager to develop and implement territory POA and key account plans Evaluate progress versus plan monthly and agrees to course corrections with manager Partner with cluster/territory teams and Marketing, Medical Affairs/Value & Access teams to agree on key account plan objectives/responsibilities Engage with peers and District Manager and cross-functional teams to improve product knowledge Demonstrate an understanding of industry and healthcare trends, of how retail practices, clinics and hospitals operate Follow through on customer commitments and request in a timely fashion Report customer activity in the CRM system and ensure customer profiles are kept up to date Demonstrate an understanding of Amgen Performance for selling platform to satisfy customer and Amgen needs Operate within the agreed expense budget aligned with POA priorities Seek inputs and assistance to prioritize activities in a timely fashion and follow-up with customers Continuously develop and improve product knowledge, communication and selling skills through self-learning and active participation in agreed training programs to drive own development<br><br>Win<br><br>What We Expect Of You<br><br>We are all different, yet we all use our outstanding contributions to serve patients. The ambitious and result oriented professional we seek is a teammate with these qualifications.<br><br>Basic Qualifications:<br><br>Bachelor’s degree in Life Sciences, Biomedical Sciences, or a related field. Demonstrated experience in the pharmaceutical industry in a sales-related role. Experience with CRM systems and Microsoft Office applications. Strong verbal and written communication skills in English. Eligibility to work in the UAE and compliance with local pharmaceutical industry regulations. Strong customer focus and relationship management skills. Demonstrated ability to prioritize activities and manage time effectively. Self-driven and accountable for achieving business objectives.<br><br>Additional Qualifications<br><br>Minimum of 2 years of experience in a specialty care therapy area. Minimum of 2 years of experience in the UAE pharmaceutical market. Experience in rheumatology, osteoporosis, orthopedics, endocrinology, or related therapeutic areas. Experience working across both government and private healthcare sectors. Experience in key account management and strategic account planning. Knowledge of Customer Relationship Management (CRM) principles. Experience engaging with multiple stakeholders across different organizational levels. Exposure to project management principles. Experience working in cross-functional teams with Medical, Marketing, and Market Access functions. Understanding of the UAE healthcare ecosystem, patient pathways, and access environment. Proven resilience in complex and dynamic environments. Demonstrated learning agility and adaptability <br><br>Thrive<br><br>What You Can Expect Of Us<br><br>As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.<br><br>In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.<br><br>Apply now<br><br>for a career that defies imagination<br><br>Objects in your future are closer than they appear. Join us.<br><br>careers.amgen.com<br><br>Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.<br><br>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Cigna Healthcare<br><br>Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U. S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry.<br><br>Our mission is to improve the health, well being, and peace of mind of those we serve.<br><br>You’ll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work. Our leaders are consistent, approachable, and supportive, helping you maintain balance while doing meaningful work.<br><br>We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives.<br><br>About The Role<br><br>As part of our Talent Acquisition team, you will help attract and hire talent across a variety of functions within GIH. You will partner with hiring managers, HR colleagues, and candidates to deliver effective recruitment outcomes while supporting current and future workforce needs.<br><br>This role operates in a fast paced, evolving environment where priorities may shift. Success comes from managing multiple recruitment activities, maintaining strong follow through, and adapting to changing business needs while delivering a positive candidate experience.<br><br>What You’ll Do<br><br> Partner with business leaders and HR teams to understand hiring needs and support recruitment strategies aligned with business goals. Manage end-to-end recruitment processes across a variety of positions within GIH, DIFC, and selected international markets. Identify and engage qualified talent through direct sourcing, job boards, social media, networking, and other recruitment channels. Deliver a positive and consistent candidate experience throughout the hiring process. Provide market insights and talent intelligence to support hiring decisions and workforce planning discussions. Build and maintain talent pipelines to support ongoing and future hiring requirements across multiple locations. Maintain accurate recruitment data, reporting, and documentation in line with company policies and data privacy requirements. Support employer branding and talent acquisition initiatives while collaborating with colleagues across countries to share best practices.<br><br>What You’ll Bring<br><br> Bachelor’s degree in Human Resources, Business Administration, or a related field 2-3 years of experience in talent acquisition, recruitment, or a related HR roles<br><br>in a multinational or healthcare environment<br><br> Experience managing end-to-end recruitment processes across different types of roles. Knowledge of the UAE talent market and local recruitment practices. Strong communication, stakeholder management, and relationship-building skills. Ability to manage competing priorities, work independently, and adapt to changing business requirements.<br><br>Skills<br><br> Soft Skills Effective communication and stakeholder engagement. Organization and attention to detail. Adaptability and learning agility in a changing environment. Ownership, persistence, and strong follow through. Collaborative and solution-focused approach. Technical / Functional Skills End-to-end recruitment and candidate assessment. Talent sourcing and pipeline development. Talent market research and workforce insights. Applicant Tracking Systems (ATS) and digital recruitment platforms. Recruitment reporting and data management. Understanding of recruitment compliance and data privacy requirements.<br><br>Why Join Us<br><br> Competitive salary and benefits package. Multicultural and hybrid working environment with opportunities to collaborate across international teams. Private Medical Insurance and Employee Wellbeing Benefits. Educational Development Program to support your ongoing learning and career growth. Opportunity to gain exposure to international recruitment projects and contribute to meaningful business outcomes.<br><br>About Cigna Healthcare<br><br>Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.<br><br>Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.<br><br>If you require reasonable accommodation in completing the online application process, please email: See YourselfEMEA@cigna.com for support. Do not email See YourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Join Us at Miral Experiences</strong></p><br><p>Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan. We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.</p><br><p><strong>About the Role:</strong></p><br><p>Deliver exceptional dining experiences by combining attention to detail with outstanding guest engagement. Provide comprehensive menu guidance and support suggestive techniques to elevate guest satisfaction while ensuring high standards of cleanliness and safety. Execute dining procedures flawlessly, uphold accurate transaction handling, and maintain strict adherence to company policies. Take ownership of all service-related tasks—from upselling techniques to resolving guest complaints—to create a seamless experience. Support departmental objectives by actively enforcing food safety measures, managing stock levels, and collaborating with team members to deliver excellence. As a pivotal ambassador of Miral’s brand, you’ll embody our core values to ensure every interaction reinforces our commitment to service quality and operational integrity.</p><br><p><strong>Job Description:</strong></p><br><p><strong>Guest Engagement &amp; Service Excellence</strong></p><br><ul><li>Actively engage each guest with personalized service, attentively listening to their preferences while following company’s greetings and seating protocols.</li><li>Assist in menu selection by answering product-related inquiries and making informed suggestions to enhance dining experiences with strategic wine, drink, and side-order pairings.</li><li>Process all dining orders efficiently with precision, ensuring accurate kitchen communication and timely delivery of multi-course meals according to local Standard Operating Procedures.</li><li>Manage restaurant operations by conducting thorough opening and closing routines, strictly adhering to pre-set company standards to ensure a flawless shift transition.</li><li>Execute standardized serving techniques for all menu offerings, from plating to beverage presentation, in compliance with operational guidelines.</li><li>Function as a designated host to warmly introduce staff to table guests and facilitate smooth service transitions.</li><li>Address guest concerns promptly with professionalism—implementing recovery solutions in alignment with company policies to maintain guest retention and satisfaction.</li></ul><p><strong>Operational Excellence</strong></p><br><ul><li>Maintain pristine restaurant environments through meticulous housekeeping, conducting regular equipment maintenance, and restocking supplies as per standard protocols.</li><li>Coordinate with the warehouse to ensure timely stock deliveries while verifying inventory accuracy at all times.</li><li>Engage customers dynamically with promotional offers, fostering an inviting atmosphere that drives revenue and guest loyalty through upselling initiatives.</li><li>Oversee seating arrangements efficiently, executing waiting lists and providing menu assistance to optimize table turnover while respecting operational capacity limits.</li><li>Prioritize food safety and hygiene by strictly complying with HACCP guidelines and maintaining impeccable safety standards throughout all service and cleaning tasks.</li><li>Implement company’s lost &amp; found procedures to resolve guest and staff-related items professionally.</li></ul><p><strong>Financial &amp; Procedural Integrity</strong></p><br><ul><li>Ensure meticulous cash handling, adhering to POS and wristband procedures to minimize discrepancies and uphold financial integrity during all transactions.</li><li>Maintain cash register operations with exacting attention, organizing receipts and replenishing supplies according to established protocols while balancing daily floats accurately.</li><li>Submit accurate daily sales reports to cash control and comply with company policies on overages and shortages with full transparency.</li><li>Utilize machinery and hazardous materials only upon completing designated training—strictly following operational guidelines to prevent safety hazards.</li><li>Support additional outlet duties beyond core responsibilities—assisting with tasks such as cleaning, merchandising, and training to enhance overall team effectiveness.</li></ul><p><strong>Role Essential:</strong></p><br><ul><li>High School Diploma or equivalent</li><li>Proven minimum 1 year of experience in food and beverage service roles</li><li>Strong expertise in customer service with a keen eye for attention to detail</li><li>Proficient communication skills with the ability to relay information clearly in fast-paced environments</li><li>Capability to work collaboratively in high-pressure team settings, demonstrating effective teamwork and adaptability</li><li>Positive, proactive attitude with a commitment to continuous learning and service excellence</li><li>Proven experience in secure cash handling and POS operations, including shift balancing and financial compliance</li><li>Knowledge of upselling techniques to enhance guest experience and revenue generation</li><li>Broad understanding of food and beverage products to effectively support suggestions and promotions</li><li>Strong adherence to company processes and the capability to follow written and verbal instructions accurately</li></ul><p><strong>Role Desirable:</strong></p><br><ul><li>Bachelor’s Degree or Higher Diploma in Hospitality Management or a related field</li><li>Experience in a high-end food and beverage environment, specifically in a 4* or 5* hotel</li><li>Minimum 2 years in food and beverage service, demonstrating advanced proficiency in the field</li><li>Prior banquet or event coordination role within the hospitality sector</li><li>Fluency in both English and Arabic to cater to a diverse guest base and enhance service delivery</li></ul><p><strong>Shape The Future With Us</strong></p><br><p>At Miral Experiences, we don’t just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people. From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do. We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.</p><br><br>Miral Experiences </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong>Work with Us. Change the World.</strong></p><br><p>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.</p><br><p>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.</p><br><p>We're one global team driven by our common purpose to deliver a better world. Join us.</p><br><br>Job Description<br><p><strong>Role Overview</strong></p><br><p>We are seeking an experienced Project Controls Manager to lead and oversee all project controls functions for a major rail infrastructure project. This role will be responsible for ensuring robust planning, scheduling, cost control, risk management, and performance reporting across the full project lifecycle.</p><br><p>The successful candidate will bring extensive experience in the management of design and or construction phases of large scale rail projects, with a strong preference for High Speed Rail project exposure.</p><br><p><strong>Key Responsibilities</strong></p><br><p>• Lead the development and implementation of project controls frameworks, processes, and systems across the project<br> • Oversee planning and scheduling activities, ensuring alignment with project milestones and delivery objectives<br> • Manage cost control, budgeting, forecasting, and financial reporting<br> • Establish and monitor project KPIs, dashboards, and performance metrics<br> • Lead risk management activities, including risk identification, analysis, mitigation, and reporting<br> • Ensure effective change management and claims support in coordination with commercial teams<br> • Provide strategic oversight on progress measurement and reporting to senior stakeholders<br> • Coordinate with engineering, construction, and commercial teams to ensure integrated project delivery<br> • Ensure compliance with client, regulatory, and governance requirements<br> • Lead and mentor the project controls team</p><br><p><strong>Minimum Requirements</strong></p><br><p>• Minimum of fifteen (15) years of experience in project controls&nbsp;<br> • Proven experience in a Project Controls Manager or equivalent role on at least one project of similar size and complexity<br> • Demonstrated experience of minimum 5 years in railway projects with High Speed Rail (HSR) projects being highly preferred <br> • Strong expertise in planning, cost management, risk management, and reporting<br> • Proficiency in industry standard tools such as Primavera P6, cost management systems, and reporting platforms<br> • Experience in the Middle East, particularly the UAE, is highly advantageous</p><br><p><strong>Key Competencies</strong></p><br><p>• Strong leadership and stakeholder management skills<br> • Strategic thinking with strong analytical capability<br> • Excellent communication and reporting skills<br> • Ability to operate in a complex, multi stakeholder environment<br> • High attention to detail with a proactive approach to problem solving</p><br><br>Qualifications<br><p>• University degree in Engineering or a related discipline. A Master’s degree is preferred<br> • Chartered Engineer status or equivalent professional accreditation is highly desirable</p><br><br>Additional Information<br><p><em>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. <strong>To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.</strong></em></p><br><p><strong>About AECOM</strong>&nbsp;</p><br><p>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&amp;D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options,&nbsp;well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.&nbsp;</p><br><p>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.&nbsp;</p><br><p><strong>What makes AECOM a great place to work</strong>&nbsp;</p><br><p>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.&nbsp;</p><br><p>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.&nbsp;</p><br><br><br> </div>

<ul><li>Receive and inspect incoming shipments, verifying accuracy against purchase orders to ensure quality standards are met.</li><li>Efficiently pick, pack, and prepare orders for shipment, ensuring timely delivery while adhering to safety protocols.</li><li>Maintain accurate inventory records by conducting regular cycle counts and updating databases to reflect current stock levels.</li><li>Utilize warehouse management software to track inventory movements and assist in optimizing storage space for maximum efficiency.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent is required; additional certifications in logistics or supply chain management are a plus.</li><li>A minimum of 1-2 years of experience in a warehouse or logistics environment is preferred, showcasing familiarity with warehouse operations.</li><li>Proficiency in operating forklifts and other material handling equipment, with valid certifications being highly desirable.</li><li>Strong understanding of inventory management systems and basic computer skills for data entry and record-keeping.</li></ul>