وظائف مشرف أمن - الشارقة الإمارات

<ul><li><p>Assist with <strong>loading and unloading</strong> materials, spare parts, and other items.</p></li><li><p>Assist the Storekeeper with daily warehouse and store activities.</p></li><li><p>Receive, check, arrange, and store materials and spare parts.</p></li><li><p>Assist with picking and issuing materials as required.</p></li><li><p>Maintain proper storage and organization of items.</p></li><li><p>Support stock counting and inventory activities.</p></li><li><p>Keep the warehouse/store clean, organized, and safe.</p></li><li><p>Follow safety procedures and maintain a safe working environment.</p></li><li><p>Handle materials carefully to prevent damage.</p></li><li><p>Assist with packing, labeling, and moving materials.</p></li><li><p>Perform other duties assigned by the Storekeeper or Supervisor.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Previous experience as a Warehouse Helper, Store Helper, or similar role is preferred.</p></li><li><p>Experience in a construction, warehouse, or heavy machinery environment is an advantage.</p></li><li><p>Physically fit and able to perform loading and unloading activities.</p></li><li><p>Basic communication skills in English.</p></li><li><p>Hardworking, reliable, and willing to learn.</p></li><li><p>Ability to work as part of a team.</p></li><li><p><strong>Immediate joiners are preferred.</strong></p></li></ul>

<p>To lead the strategic design, deployment, and optimization of enterprise-scale network and security infrastructure. This role focuses on driving complex integration operations, managing high-level partnerships with service providers and vendors, and ensuring the continuous availability and security of mission-critical systems such as AMAN and SALAMA and CMS.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in IT, Network/Telecom Engineering, or a related field</p><ul><li><p>Minimum 8–10 years of relevant experience, with at least 3–5 years at a senior level</p></li><li><p>Strong background in network and security design (firewalls, access control, load balancers, wireless infrastructure)</p></li><li><p>Proven experience in infrastructure deployment (servers, routers, WAN/SD-WAN)</p></li><li><p>Demonstrated experience integrating and supporting connectivity between internal and external systems/platforms</p></li><li><p>Direct experience managing telecom/ISP service providers (Etisalat or similar)</p></li><li><p>Exposure to application-level technical support (Level 1/2) for operational or monitoring systems</p></li><li><p>Prior experience in a government-related, regulated, or safety/security services environment is a strong plus</p></li><li><p>Strong communication skills in English; Arabic is an advantage</p></li></ul>

<ul><li>Continuously scan the pool and surrounding areas, maintaining vigilant observation to prevent accidents and ensure swimmer safety. Identify and address potential hazards proactively.</li><li>Respond swiftly and effectively to emergencies, providing immediate assistance to distressed swimmers and administering first aid and CPR as needed. Your quick response can save lives.</li><li>Enforce pool rules and regulations consistently and fairly, educating patrons on safety guidelines and promoting a safe swimming environment. Maintain order with a friendly but firm approach.</li><li>Monitor water quality and cleanliness, performing routine checks and reporting any issues to the supervisor to maintain a healthy and enjoyable swimming experience.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Possess a current and valid Lifeguard Certification.</p></li><li><p>Hold a current First Aid and CPR/AED certification, demonstrating the ability to provide immediate medical assistance.</p></li><li><p>Demonstrate strong swimming skills and the ability to perform rescues effectively, showcasing aquatic proficiency.</p></li><li><p>Exhibit excellent observation skills and the ability to identify potential hazards, crucial for proactive safety.</p></li></ul>

<ul><li><p>Pick and pack products according to orders and instructions.</p></li><li><p>Load and unload goods from trucks and delivery vehicles.</p></li><li><p>Move, arrange, and store materials in the designated warehouse areas.</p></li><li><p>Assist with receiving, checking, and sorting incoming goods.</p></li><li><p>Ensure products are properly packed, labeled, and ready for dispatch.</p></li><li><p>Assist with stock counting and basic inventory activities.</p></li><li><p>Maintain proper organization and cleanliness of the warehouse.</p></li><li><p>Handle goods carefully to prevent damage or loss.</p></li><li><p>Follow warehouse safety procedures and company guidelines.</p></li><li><p>Assist warehouse staff and supervisors with daily operational tasks.</p></li><li><p>Report damaged, missing, or incorrect items to the supervisor.</p></li><li><p>Perform other general warehouse duties as assigned.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Previous warehouse experience is preferred but not mandatory.</p></li><li><p>Physically fit and able to lift and move goods.</p></li><li><p>Willingness to perform loading and unloading work.</p></li><li><p>Hardworking, punctual, and responsible.</p></li><li><p>Ability to follow instructions and work as part of a team.</p></li><li><p>Good attitude and willingness to learn.</p></li><li><p>Candidates who can join immediately will be preferred.</p></li></ul><p><br></p>

<p>Design, develop, test, deploy, and support enterprise workflow and case-management applications on the Appian platform. </p><p><br></p><p>EXPERIENCE </p><p>5-7 Years </p><p><br></p><p><br></p><p>DOMAIN </p><p>Banking preferred </p><p><br></p><p><br></p><p><br></p><p>Key Responsibilities </p><p><br></p><p>• Build Appian applications using SAIL, Process Models, Records, Expression Rules, decision logic, reports, and dashboards. </p><p><br></p><p>• Develop REST/SOAP integrations and implement secure data access using Appian data objects and SQL databases. </p><p><br></p><p>• Configure user roles, groups, object security, record security, exception handling, timers, and notifications. </p><p><br></p><p>• Create reusable components and follow Appian development, naming, security, and performance best practices. </p><p><br></p><p>• Perform unit testing, defect resolution, peer reviews, packaging, deployment, and release validation. </p><p><br></p><p>• Support production incidents, enhancements, documentation, estimates, and Agile delivery ceremonies. </p><p><br></p><p>Technical Competencies </p><p><br></p><p>• Strong hands-on Appian development experience with SAIL, Records, Process Models, Interfaces, Integrations, and Reports. </p><p><br></p><p>• Good knowledge of CDTs/data models, Appian security, REST/SOAP APIs, SQL, and relational databases. </p><p><br></p><p>• Understanding of subprocesses, activity chaining, escalations, exception handling, and performance optimization. </p><p><br></p><p>• Azure exposure and banking or financial-services experience preferred. </p><p><br></p><p><strong>Preferred Profile </strong></p><p><br></p><p>• Appian Associate Developer certification preferred; Senior Developer certification is advantageous. </p><p><br></p><p>• Strong communication, stakeholder collaboration, analytical thinking, and Agile/Scrum delivery experience. </p><p><br></p><p>• Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related discipline.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a hardworking and detail-oriented Shelf Merchandiser to ensure shelves are fully stocked, products are displayed neatly, and merchandise is available for customers at all times. The ideal candidate will maintain product presentation, rotate stock using FIFO, and support inventory accuracy.</p><p>Key Responsibilities</p><ul><li><p>Replenish shelves and displays to maintain product availability.</p></li><li><p>Arrange products according to company merchandising standards and planograms.</p></li><li><p>Rotate stock using FIFO (First In, First Out).</p></li><li><p>Check expiry dates and remove expired or damaged products.</p></li><li><p>Ensure shelves are clean, organized, and well presented.</p></li><li><p>Verify that price labels and promotional tags are accurate.</p></li><li><p>Report low-stock and out-of-stock items to the supervisor.</p></li><li><p>Assist with stock receiving and shelf replenishment from the warehouse.</p></li><li><p>Support periodic stock counts and inventory activities.</p></li><li><p>Minimize product damage and stock loss through proper handling.</p></li><li><p>Follow company health, safety, and hygiene standards.</p></li><li><p>Work closely with the warehouse, sales, and store management teams.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Job Title: Shelf Merchandiser</p><p>Location: Sharjah</p><br><br><p>Requirements</p><ul><li><p>High school diploma or equivalent.</p></li><li><p>Previous experience in a supermarket, hypermarket, or retail store is preferred.</p></li><li><p>Basic knowledge of FIFO and merchandising practices.</p></li><li><p>Physically fit and able to lift and move merchandise.</p></li><li><p>Good communication and teamwork skills.</p></li><li><p>Willingness to work flexible shifts, weekends, and public holidays.</p></li></ul><p></p></section>

<p>The Security Guard is responsible for protection and prevention, access control, monitoring, and incident response. This role ensures the enforcement of company security rules and regulations while maintaining detailed reporting and documentation.</p><br><p><strong>Key Responsibilities</strong></p><ul><li><p><strong>Protection: </strong>Protect people and property from theft, damage, or harm.</p></li><li><p><strong>Access Control:</strong> Manage entry points by checking IDs, passes, and visitor records.</p></li><li><p><strong>Patrolling: </strong>Regularly patrol premises to detect and mitigate security risks.</p></li><li><p><strong>Incident Response:</strong> Prevent and respond to incidents such as theft, trespassing, or disturbances</p></li><li><p>.<strong>Emergency Management: </strong>Handle emergencies, including fire, medical situations, and evacuations.</p></li><li><p><strong>Documentation:</strong> Report and document all incidents, hazards, and daily activities.</p></li><li><p><strong>Enforcement:</strong> Enforce the specific rules and regulations of the organization or site.</p></li><li><p><strong>Assistance: </strong>Provide visitors and staff with directions and basic information.</p></li><li><p><strong>Professionalism:</strong> Maintain high standards of professionalism and legal compliance at all times.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Observation: </strong>Ability to notice suspicious behavior, hazards, or unusual activity.</p></li><li><p><strong>Communication: </strong>Clear verbal and written communication skills.</p></li><li><p><strong>Physical Fitness:</strong> Ability to stand, walk, and patrol for long periods.</p></li><li><p><strong>Reaction Time: </strong>Capability to respond quickly and stay calm in emergencies.</p></li><li><p><strong>Decision Making:</strong> Good judgment and problem-solving under pressure.</p></li><li><p><strong>Character:</strong> Honest, trustworthy, responsible, and maintains strict confidentiality.</p></li><li><p><strong>Valid SIRA certificate is required for this position.</strong></p></li></ul>

<ul><li><p>•Prepare pre-numbered folder with color coding.</p><p>•Collecting and sorting the documents, scanning, and indexing of medical records.</p><p>•Collect investigation reports from respective departments , arrange and mount themin appropriate records.</p><p>•Patient Records to arrange and file in appropriate location.</p><p>•Retrieve records and to send files to requested departments.</p><p>•New documents to add in file records and to create new records as required.</p><p>•Assemble and Process records as per the established procedures.</p><p>•Strictly observe instructions given in the procedure manual to carry out assignedduties and responsibilities.</p><p>•Maintain confidentiality of patient information and prevent disclosure tounauthorized persons.</p><p>•Observe Medical Record professional ethics.</p><p>•Eliminate outdated, unnecessary records, dispose or transfer to inactive storageaccording to legal requirements and file maintenance guidelines.</p><p>•Enter document identification codes in systems for easy retrieval from respectivelocation.</p><p>•Retrieve information from files as per the requests of authorized users.</p><p>•Keep records of document using logbooks or computers.</p><p>•Perform periodic inspections of patient records to ensure correct placement,legibility, and condition.</p><p>•Documents to place in storage receptacles, such as file cabinets, boxes, bins, ordrawers, as per classification and identification.</p><p>•Scan or read incoming documents as per classification and to be filed.</p><p>•Sort patient records according to content, purpose, user criteria, and chronological,alphabetical, or numerical order.</p><p>•Track removed documents from filing room to ensure borrowed files are returned.</p><p>•Perform general office as directed by the immediate supervisor.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>High School, Diploma , Bachelor</p></li></ul>

<ul><li><p>Network Security & Risk Management: Leads the configuration, administration, and optimization of FortiGate firewalls, Cisco FTD, and Cisco security devices to ensure secure access control, threat prevention, regulatory compliance, and protection of organizational assets.</p></li><li><p>Enterprise Switching & Network Infrastructure: Manages and enhances Cisco Catalyst core and access switches, HP switches, and Cisco Meraki environments to deliver resilient, high-performance, and scalable network connectivity across all locations. </p></li><li><p>Wireless Network Services: Administers Cisco Wireless Controllers and Access Points to provide secure, reliable, and scalable wireless connectivity aligned with business availability requirements. </p></li><li><p>Routing & Core Network Services Governance: Oversees the configuration and operational integrity of VPNs, VLANs, routing protocols, DHCP, DNS, and NTP services to ensure stable, secure, and compliant network operations.</p></li><li><p>Unified Communications & Voice Infrastructure: Supports and maintains Cisco CUCM, Avaya platforms, and VoIP infrastructure to ensure high availability, service continuity, and optimal end-user communication experience.</p></li><li><p>Monitoring, Performance & Incident Management: Utilizes SolarWinds, PRTG, and other monitoring platforms to proactively monitor network performance, analyze trends, mitigate risks, and ensure timely resolution of incidents in line with service level expectations. </p></li><li><p>Vendor & Stakeholder Management: Coordinates with vendors and service providers to ensure effective issue resolution, contract compliance, and successful delivery of network and infrastructure projects.</p></li><li><p>Documentation, Compliance & Continuous Improvement: Maintains comprehensive network documentation, supports audit requirements, enforces adherence to internal policies and standards, and contributes to continuous infrastructure improvement initiatives.<br> </p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Education: Bachelor's degree in Computer Science, Information Technology, or related field.</p></li><li><p>Certifications (preferred): </p><p>Fortinet NSE4/NSE5 </p><p>Cisco CCNA/CCNP (Enterprise/Security) </p><p>Cisco Meraki or Wireless certifications </p></li><li><p>Experience: 8 years of hands-on experience in enterprise-level network administration. </p></li><li><p>Proven experience managing FortiGate firewalls, Cisco switching, Cisco/Meraki wireless, VPN, ISE, and voice infrastructure. </p></li><li><p>Exposure to Cisco FTD, CUCM, Avaya, HP switches, and network monitoring tools is highly desirable.</p></li></ul>

<ul><li><p>Assist in the installation of CCTV cameras and security systems.</p></li><li><p>Support technicians in cable laying, wiring, and equipment setup.</p></li><li><p>Help in basic configuration of DVR/NVR and cameras.</p></li><li><p>Carry tools, materials, and ensure proper handling of equipment.</p></li><li><p>Perform basic troubleshooting under the guidance of senior technicians.</p></li><li><p>Ensure work is completed as per site requirements and instructions.</p></li><li><p>Maintain cleanliness and safety at the work site.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>High school diploma or equivalent</p></li><li><p>Basic technical knowledge of electrical or electronic systems.</p></li><li><p>Ability to handle tools, wiring, and on-site work.</p></li><li><p>Hardworking and responsible attitude.</p></li><li><p>Prior experience in the security industry, providing a foundational understanding of CCTV systems and their applications.</p></li><li><p>Physically fit to work on-site and handle equipment.</p></li></ul>

<ul><li>Prepare surfaces for painting by cleaning, sanding, and filling holes to ensure a smooth finish.</li><li>Apply paints, stains, and coatings using brushes, rollers, or spray equipment with precision and attention to detail.</li><li>Mix and match paint colors to meet specific project requirements and client preferences.</li><li>Inspect and touch up painted surfaces to maintain high-quality standards and client satisfaction.</li><li>Adhere to safety protocols and regulations while using hazardous materials and operating equipment.</li><li>Manage time efficiently to meet project deadlines without compromising quality.</li><li>Communicate effectively with clients and team members to understand project specifications and adjustments.</li><li>Maintain and clean tools and equipment to ensure longevity and optimal performance.</li><li>Document progress and report any issues or changes in a timely manner to the project supervisor.</li><li>Stay updated on the latest painting techniques and trends to continuously improve skills and service offerings.</li></ul><br/><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; additional vocational training in painting or related fields is a plus.</li><li>Minimum of 2-3 years of hands-on painting experience in residential or commercial settings.</li><li>Proven ability to read and interpret blueprints and technical drawings accurately.</li><li>Knowledge of various paint types, their applications, and proper handling techniques.</li><li>Strong attention to detail and a commitment to delivering high-quality workmanship.</li><li>Ability to work independently as well as collaboratively in a team environment.</li><li>Excellent communication skills to engage with clients and understand their needs.</li><li>Physical stamina and dexterity to perform repetitive tasks and handle various tools and equipment.</li><li>Valid driver&#x27;s license and reliable transportation for travel to job sites.</li><li>Fluency in English; knowledge of additional languages is a valued asset.</li></ul><br/>

<ul><li><p>Receive, verify, and arrange<strong> stores, airline supplies, beverages, catering materials, and other items</strong> as per approved documentation.</p></li><li><p>Prepare and issue items against <strong>authorized requisitions/loading requirements</strong>, ensuring accurate quantities and item codes.</p></li><li><p>Maintain accurate records of<strong> stock movements, receipts, issues, returns, and transfers</strong> for proper traceability.</p></li><li><p>Conduct regular physical stock counts and reconcile inventory, immediately reporting any <strong>shortages, excesses, damages, or discrepancies</strong>.</p></li><li><p>Ensure items remain properly <strong>secured, sealed, labelled, and stored</strong>, while complying with customs, airport security, and company procedures.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Previous experience in a <strong>bond store, warehouse, stores, logistics, airline catering, or hospitality environment</strong> is preferred.</p></li><li><p>Familiarity with <strong>stock handling, inventory control, receiving, issuing, and stock reconciliation</strong> is an advantage.</p></li><li><p>Good attention to detail with the ability to maintain <strong>accurate records and documentation</strong>.</p></li><li><p>Physically fit, reliable, and comfortable working in a <strong>fast-paced, shift-based operational environment</strong>.</p></li><li><p>Good teamwork and communication skills, with a strong commitment to <strong>security, safety, hygiene, and company procedures</strong>.</p></li></ul>

<p>The Full Stack Developer is responsible for designing, developing, securing, and maintaining enterprise digital applications that support Shurooq's business operations and public-facing services. The role provides technical leadership, ensures high software quality, and drives the transition of application development and support from external vendors to an in-house Digital Solutions team.</p><br><p><strong>Application Design & Development:</strong> Design, develop, test, and maintain scalable, secure, and high-performance web and mobile applications using approved front-end and back-end technologies while ensuring code quality and maintainability.</p><p><br></p><p><strong>Solution Architecture & Technical Leadership: </strong>Define application architecture, technical standards, and development best practices. Provide technical guidance, conduct code reviews, and mentor developers to ensure consistent, high-quality software delivery.</p><p><br></p><p><strong>API & System Integration:</strong> Design, develop, and maintain secure RESTful APIs and integrate enterprise applications with internal and third-party systems while ensuring reliability, scalability, and data integrity.</p><p><br></p><p><strong>DevOps & Application Deployment:</strong> Manage source control, CI/CD pipelines, and deployment processes to ensure efficient, automated, and reliable software releases across development, testing, and production environments.</p><p><br></p><p><strong>Application Security & Compliance: </strong>Implement secure coding practices, address vulnerabilities, perform security reviews, and ensure applications comply with Shurooq's cybersecurity policies, industry standards, and regulatory requirements.</p><p><br></p><p><strong>Application Support & Continuous Improvement: </strong>Monitor application performance, troubleshoot production issues, resolve defects, optimize system performance, and recommend enhancements to improve user experience and operational efficiency.</p><br><p><strong>Business Collaboration & Project Delivery:</strong> Work closely with business stakeholders, Digital Solutions team members, and project managers to translate business requirements into technical solutions, estimate development effort, and deliver projects on schedule.</p><br><p><strong>Knowledge Management & Vendor Transition:</strong> Maintain comprehensive technical documentation, support knowledge transfer, and progressively transition application development and support from external managed service providers to the internal Digital Solutions team.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.</p></li><li><p>Minimum 5 years of professional experience in Full Stack software development, including experience in enterprise web application development.</p></li><li><p>Strong proficiency in modern front-end technologies such as React.js, Next.js, JavaScript/TypeScript, HTML5, and CSS3.</p></li><li><p>Strong experience in back-end development using Node.js (Express.js) and developing secure RESTful APIs.</p></li><li><p>Experience with relational and NoSQL databases such as Microsoft SQL Server, PostgreSQL, MongoDB, or MySQL.</p></li><li><p>Experience with Git, CI/CD pipelines, and DevOps practices, including tools such as Azure DevOps or GitHub Actions.</p></li><li><p>Experience deploying and supporting applications on Microsoft Azure (preferred) or AWS, including containerization technologies such as Docker.</p></li><li><p>Solid understanding of secure software development, OWASP Top 10, authentication/authorization (OAuth2, JWT), and application security best practices.</p></li><li><p>Experience working in Agile/Scrum development environments with strong problem-solving, analytical, and communication skills.</p></li><li><p>Experience integrating enterprise applications with third-party systems and maintaining production applications is highly desirable.</p></li><li><p>Experience with WordPress development, including custom themes, plugins, and API integrations.</p></li></ul>

<ul><li><p><strong>Material Receiving & Verification: </strong>Receive incoming deliveries of reinforcement steel, cement, timber, MEP items, and finishes; verify physical quantities against delivery notes and purchase orders (PO).&nbsp;</p></li></ul><ul><li><p><strong>Material Inspection Coordination: </strong>Coordinate with QA/QC engineers to inspect materials upon receipt and generate Material Receiving Inspection Reports (MRIR).&nbsp;</p></li></ul><ul><li><p><strong>Material Issuance (SIV): </strong>Issue construction materials and power tools strictly against authorized Store Issue Vouchers signed by approved site engineers.&nbsp;</p></li></ul><ul><li><p><strong>Inventory & Bin Card Maintenance: </strong>Maintain physical bin cards and update the ERP inventory system (SAP/Oracle) daily to reflect accurate real-time stock levels.&nbsp;</p></li></ul><ul><li><p><strong>Storage & Material Preservation: </strong>Ensure all materials are stored safely per manufacturer recommendations, protecting cement from moisture, rebar from mud, and chemicals in ventilated areas.&nbsp;</p></li></ul><ul><li><p><strong>Physical Stock Auditing: </strong>Conduct weekly and monthly cycle counts and quarterly full physical inventory audits alongside corporate finance auditors.&nbsp;</p></li></ul><ul><li><p><strong>Scrap & Surplus Management: </strong>Segregate scrap materials, maintain scrap disposal records, and identify surplus stocks for transfer to other company projects.&nbsp;</p></li></ul><ul><li><p><strong>Store Safety & Security: </strong>Enforce strict security, fire prevention, and housekeeping standards across the warehouse and laydown yards.&nbsp;</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Essential Qualifications: </strong>High School Diploma or Bachelor’s Degree; 5+ years experience in construction site warehouse management.&nbsp;</p></li></ul><ul><li><p><strong>Preferred Qualifications: </strong>Certification in Supply Chain / Warehouse Management; proficiency in SAP MM or Oracle ERP.&nbsp;</p></li></ul><ul><li><p><strong>Professional Licenses / Certifications: </strong>Valid UAE Driving License preferred.&nbsp;</p></li></ul><ul><li><p><strong>Required UAE / GCC Construction Experience: </strong>5–8 years in construction warehouse management with Tier-1 UAE civil contractors managing multi-million dirham inventories.&nbsp;</p></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> Oversee the day-to-day operations during the shift, ensuring smooth functionality and addressing minor issues promptly. submit and coordinate maintenance requests, monitor and document housekeeping and security performance, and track junior staff attendance to maintain operational efficiency. uphold site standards and supporting overall site management. </p><ul><li><p>Oversee and manage all on-ground operational activities to ensure smooth day-to-day functioning and adherence to destination standards .attend any additional tasks assigned by the Operations in charge. </p></li><li><p>Identify and report any maintenance or facility-related issues, prepare all required work permits, coordinate with the facility management team, and follow up until resolution.</p></li><li><p>Monitor attendance and performance of housekeeping, security, and support staff.</p></li><li><p>Ensure all safety measures, cleanliness, and hygiene standards are maintained across the site, addressing any potential hazards immediately.</p></li><li><p>Prepare and submit daily operational reports, including incident reports, maintenance updates, and general observations.</p></li><li><p>First point of contact for visitors to address operational concerns, ensuring prompt and professional resolution.</p></li><li><p>Ensure all site activities comply with company's operational policies, safety regulations, and service standards.</p></li><li><p>Prepare weekly staff shifts &amp; brakes schedules, and annual leave plan.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Education: </strong>Bachelor Degree in Operations or Facility Management or High School Diploma with minimum of 3 years in related field.</p><p><strong>Experience: Minimum 3-5 years of experience</strong> in operations, facilities, or site supervision, preferably in hospitality, public destinations, or property management.</p><p></p></section>

<p>Job Title: Call Centre Agent</p><p>Industry: Insurance</p><p>Experience: 3–5 Years</p><p>Employment Type: 12 Months Contract</p><p>Location: UAE</p><br><p><strong><u>**Fluent in English, Arabic or Hindi – both spoken and written**</u></strong></p><br><p>Job Summary</p><p>We are looking for an experienced and customer-focused Call Centre Agent with a strong background in the insurance industry. The ideal candidate will have 3–5 years of experience handling customer enquiries, policy-related queries, claims support, and service requests.</p><p>The candidate should be fluent in Arabic, English, and Hindi, with excellent communication and interpersonal skills. Experience working in an insurance call centre or customer service environment will be highly preferred.</p><p>Key Responsibilities</p><p>Handle inbound and outbound customer calls professionally and efficiently.</p><p>Respond to customer enquiries related to insurance policies, coverage, renewals, claims, payments, and policy status.</p><p>Provide accurate information regarding insurance products, terms, conditions, and procedures.</p><p>Assist customers with policy servicing and resolve routine issues within the required turnaround time.</p><p>Register and follow up on customer complaints, requests, and claims-related enquiries.</p><p>Coordinate with internal departments such as Claims, Underwriting, Sales, Finance, and Operations to resolve customer issues.</p><p>Maintain accurate and updated customer information and call records in the CRM system.</p><p>Follow up with customers regarding pending documents, payments, renewals, or other service requirements.</p><p>Escalate complex customer issues to the relevant department or supervisor when required.</p><p>Ensure all customer interactions comply with company policies, regulatory requirements, and service standards.</p><p>Achieve defined call centre KPIs, including call quality, response time, customer satisfaction, and resolution rates.</p><p>Maintain a professional and courteous approach while dealing with customers.</p><p>Handle confidential customer and policy information with discretion.</p><br><br><p><strong>Desired Candidate Profile</strong></p><p>3–5 years of experience in a call centre/customer service role within the insurance industry. Strong knowledge of insurance policies, customer servicing, claims processes, and policy administration. Fluent in Arabic, English, and Hindi – both spoken and written. Excellent verbal and written communication skills. Strong customer service and problem-solving abilities. Ability to handle high call volumes and work effectively under pressure. Good computer skills and experience using CRM/call centre systems. Strong attention to detail and ability to maintain accurate records. Ability to work collaboratively with internal teams. Previous experience in the UAE insurance market will be an advantage.</p>