وظائف مشرف أمن - الشارقة الإمارات

<ul><li><p>Ensure and oversee the care that is delivered to all patients in the unit is safe, appropriate and effective.</p></li><li><p>Determine nursing interventions based on assessment data.</p></li><li><p>Prioritizes identified needs.</p></li><li><p>Implement nursing actions and evaluates patient outcomes.</p></li><li><p>Develops or revises the plan of care</p></li><li><p>Deliver identified patient needs.</p></li><li><p>Co-ordinate the overall clinical activities of the unit when assigned to the charge nurse role.</p></li><li><p>Collaborate with the Nursing Supervisor on staffing for a particular shift.</p></li><li><p>Plan, implement and evaluate clinical programs.</p></li><li><p>Evaluate the ability of the patient and the patient’s bystanders to understand and participate in decisions about their care.</p></li><li><p>Facilitate patient education.</p></li><li><p>Maintain accurate and real-time clinical records.</p></li><li><p>Perform advanced or specialized nursing skills competently.</p></li><li><p>Maintain current knowledge of clinical nursing practice.</p></li><li><p>Act as a clinical resource for staff within the department/unit.</p></li><li><p>Communicate and consult with other health care disciplines.</p></li><li><p>Represent nursing at multidisciplinary rounds.</p></li><li><p>Perform essential life support as per regulatory requirements and scope such as but not limited to Basic Life Support, Pediatric Advanced Life Support, Advanced Cardiac Life Support, Neonatal Resuscitation etc.</p></li><li><p>Participate in the development of standards, procedures and protocols.</p></li><li><p>Facilitate evidence-based practice.</p></li><li><p>Promote change in nursing practice when required.</p></li><li><p>Take a proactive role under the guidance of Nursing Management/Nursing Education in training, education and CQI activities of nursing staff.</p></li><li><p>Promote a safe learning environment.</p></li><li><p>Identify opportunities for improvement.</p></li><li><p>Perform other professional duties as may be assigned within his/her scope and ability.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Essential: <em>the post holder must</em></strong></p><ul><li><p>Have evidenced experience in managing teams</p></li><li><p>Be able to influence and implement change when necessary</p></li><li><p>Be able to make decisions and communicate effectively</p></li><li><p>Have an appropriate license to work as a registered nurse in the relevant regulatory health authority with all the qualifications and experience these mandates.</p></li><li><p>Manage their own professional re-licensure.</p></li><li><p>Have valid American Heart Association Basic Life Support Provider card.</p></li><li><p>Be willing to work across departments when necessary.</p></li><li><p>Be able to communicate clearly and effectively in English (spoken and written)</p><br></li></ul><p><strong>DESIRABLE: The post holder <em>should have</em>:</strong></p><ul><li><p>Evidenced ability to work as part of an inter-professional team</p></li><li><p>Organizational and administrative skills with which to use the electronic medical record platform for clinical documentation</p></li></ul><p>Be able to communicate effectively in Arabic</p>

<p>· Assist in implementing Bank's policies and procedures in accordance with data protection laws and regulations (like CBUAE Consumer Data Protection, UAE Privacy Laws and applicable global data protection requirements) and advising the business on data protection and privacy matters. · Leading as required and maintaining cross-functional working groups to coordinate data protection efforts, including current projects and initiatives and regulatory awareness across the Bank. · Executing data protection and privacy monitoring and compliance testing reviews. · Evaluate the existing data protection framework and identify areas of non or partial compliance and rectify any issues. · Maintain an inventory of all personal data stored and data processing activities, including how and why the company collects, shares and uses personal data. · Work with the Contracts, Vendor Management and Compliance/Business departments to ensure that third-party suppliers contracts and operating-level agreements meet privacy requirements. · To support and promote a culture of awareness of data security / data protection throughout the bank. · Hold training with staff members across different business units who are involved in data handling or processing. · Work with and manage external vendors / auditors during assessments.</p><p><strong>Desired Candidate Profile</strong></p><p>· An Engineering Degree, with 5+ Years experience in local / international Data Protection in BFSI. · Hands on experience in implementing data protection regulations. · Expertise in data protection laws and regulations (like CBUAE Consumer Data Protection, UAE Privacy Laws and applicable global data protection requirements). · Certification related to CIPP/E, CIPM, CIPT, CDPO, etc are preferred. · Strong knowledge of information Security, Data Protection and IT Systems.</p>

<ul><li><p>Lead implementation and end-to-end support of Oracle Fusion Data Intelligence (FDI) and related analytics platforms.</p></li><li><p>Architect, configure, and enhance data pipelines, semantic models, and dashboards for organizational reporting.</p></li><li><p>Develop interactive analytics using Oracle tools (e.g., FDI dashboards, OTBI, BI Publisher, Oracle Analytics Cloud).</p></li><li><p>Integrate and reconcile data from Oracle Fusion modules and external sources.</p></li><li><p>Ensure data quality, governance, and security best practices across analytics solutions.</p></li><li><p>Translate business requirements into technical models and analytical solutions.</p></li><li><p>Provide training, technical documentation, and knowledge transfer for key stakeholders.</p></li><li><p>Troubleshoot issues, optimize system performance, and manage ongoing enhancements</p></li><li><p>SQL proficiency, ETL/ELT understanding, and data validation techniques.</p></li><li><p>Design & develop interactive dashboards and reports in Power BI that communicate business insights clearly.</p></li><li><p>Connect to multiple data sources, perform data extraction and data transformation.</p></li><li><p>Translate business requirements into actionable BI solutions and visualizations</p></li><li><p>Collaborate with business stakeholders, analysts, and data engineers.</p></li><li><p>Provide user training, support, and troubleshooting for BI solutions.</p></li><li><p>Strong analytical thinking and communication skills.</p></li><li><p>Ensure data integrity, validation, and reconciliation between Oracle Fusion modules and external systems.</p></li><li><p>Conduct impact analysis for new module releases, patches, and updates.</p></li><li><p>Develop custom analytics and KPIs for executive dashboards (e.g., C-level reporting).</p></li><li><p>Ensure compliance with security, governance, and data privacy policies.</p></li><li><p>Recommend enhancements to reporting strategy and analytics architecture based on business needs.</p></li><li><p>Document all configurations, mappings, and data models; maintain a knowledge repository.</p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><p>A high level (degree or equivalent) qualification that demonstrates superior knowledge of any or all of the following:</p><ul><li><p>Data Analytic / Computer Science / Information Technology / Software Engineering / Information Systems</p></li><li><p>Minimum of 2 - 3 years’ experience in Oracle Fusion Implementation Circle</p></li></ul>

<p><strong>Job purpose:&nbsp;</strong></p><p>The Customer Success Executive is responsible for generating revenue through high-quality customer appointments and delivering exceptional customer experiences. This role focuses on increasing customer retention and lifetime value by providing prompt, professional, and effective communication through various channels. The executive will work toward meeting both qualitative and revenue-generating KPIs, contributing to the overall success of the team.</p><p><strong>Job responsibilities:&nbsp;</strong></p><p><strong>Customer Appointment Generation:</strong></p><ul><li><p>Generate high-quality appointments for Sales and Aftersales functions.</p></li><li><p>Ensure the quality and professionalism of appointments and calls are maintained.</p></li><li><p>Meet and exceed qualitative and revenue-generating KPIs.</p></li></ul><p><strong>Customer Retention & Satisfaction:</strong></p><ul><li><p>Build a rapport with customers to increase customer retention and lifetime value.</p></li><li><p>Resolve customer queries promptly to enhance satisfaction and improve company relationships.</p></li><li><p>Follow customer connect protocols to provide a seamless experience throughout the customer journey.</p></li></ul><p><strong>Customer Communication:</strong></p><ul><li><p>Support customers via phone, email, and other channels, ensuring excellent customer service.</p></li><li><p>Apply effective communication techniques to handle transfers, call backs, holds, interruptions, and unintentional disconnects.</p></li><li><p>Use active listening and questioning skills to support productive telephone communication.</p></li><li><p>Ensure proper communication etiquette in all customer interactions.</p></li></ul><p><strong>Dealing with Challenging Situations:</strong></p><ul><li><p>Effectively manage job stress and handle difficult customers or angry callers.</p></li><li><p>Apply appropriate actions to control communications and maintain professionalism.</p></li></ul><p>Team Collaboration & Development:</p><ul><li><p>Collaborate with team leaders to identify opportunities for improvement.</p></li><li><p>Participate in weekly evaluations with the supervisor and quality team to address challenges and implement recommendations.</p></li><li><p>Display ownership of additional tasks and responsibilities as required.</p></li></ul><p><strong>Training & Compliance:</strong></p><ul><li><p>Complete assigned training on time and attend training sessions as required.</p></li><li><p>Ensure full adherence to company policies and procedures.</p></li><li><p>Display time flexibility and work within floor shift requirements.</p></li></ul><p><strong>Performance & Accountability:</strong></p><ul><li><p>Meet required SLAs and KPIs to ensure success in assigned duties.</p></li><li><p>Ensure completion of daily, weekly, and monthly performance evaluations as part of the ongoing development.</p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><p><strong>Educational Qualification&nbsp;</strong></p><ul><li><p>Bachelor’s Degree or equivalent in a related field</p></li></ul><p><strong>Work Experience&nbsp;</strong></p><ul><li><p>A maximum of 1 year of customer service experience in a contact centre environment.</p></li></ul><p><strong>Competencies&nbsp;</strong></p><ul><li><p>Dual language proficiency (spoken and written).</p></li><li><p>Excellent communication skills, both written and spoken.</p></li><li><p>Advanced proficiency with Microsoft Office.</p></li><li><p>Ability to handle stressful situations and maintain a positive attitude.</p></li><li><p>Strong teamwork, problem-solving, and interpersonal skills.</p></li><li><p>Ability to multitask and manage time effectively.</p></li></ul>

<ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.</p></li><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.</p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.</p></li><li><p>Register new patients and ensure the records of current patients are up to date.</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment&nbsp; based on the insurance eligibility.</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.</p></li><li><p>Participate in the Hospital training programs.</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.</p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control,&nbsp;patient safety & JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</p></li><li><p>Maintains patient & staff confidentiality.</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</p></li><li><p>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>College Diploma</p></li><li><p>Any discipline or related fields.</p></li></ul>

<ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.</p></li><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.</p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.</p></li><li><p>Register new patients and ensure the records of current patients are up to date.</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment&nbsp; based on the insurance eligibility.</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.</p></li><li><p>Participate in the Hospital training programs.</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.</p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control,&nbsp;patient safety & JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</p></li><li><p>Maintains patient & staff confidentiality.</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</p></li><li><p>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>College Diploma</p></li><li><p>Any discipline or related fields.</p></li></ul>

<ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.</p></li><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.</p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.</p></li><li><p>Register new patients and ensure the records of current patients are up to date.</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment&nbsp; based on the insurance eligibility.</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.</p></li><li><p>Participate in the Hospital training programs.</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.</p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control,&nbsp;patient safety & JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</p></li><li><p>Maintains patient & staff confidentiality.</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</p></li><li><p>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>College Diploma</p></li><li><p>Any discipline or related fields.</p></li></ul>

<ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.</p></li><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.</p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.</p></li><li><p>Register new patients and ensure the records of current patients are up to date.</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment&nbsp; based on the insurance eligibility.</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.</p></li><li><p>Participate in the Hospital training programs.</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.</p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control,&nbsp;patient safety & JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</p></li><li><p>Maintains patient & staff confidentiality.</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</p></li><li><p>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.</p></li></ul><p>Ensure billing practices comply with legal and insurance requirements</p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>College Degree/ Diploma</p></li><li><p>Any discipline or related fields</p></li></ul>

<ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.</p></li><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.</p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.</p></li><li><p>Register new patients and ensure the records of current patients are up to date.</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment&nbsp; based on the insurance eligibility.</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.</p></li><li><p>Participate in the Hospital training programs.</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.</p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control,&nbsp;patient safety & JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</p></li><li><p>Maintains patient & staff confidentiality.</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</p></li><li><p>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>High school/College Diploma</p></li><li><p>Any discipline or related fields.</p></li></ul>

<ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.&nbsp;</p></li><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.&nbsp;</p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.</p></li><li><p>Register new patients and ensure the records of current patients are up to date.</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment&nbsp; based on the insurance eligibility.</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.&nbsp;</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.&nbsp;</p></li><li><p>Participate in the Hospital training programs.</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.&nbsp;</p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control,&nbsp; &nbsp;patient safety & JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.&nbsp;</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</p></li><li><p>Maintains patient & staff confidentiality.</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</p></li><li><p>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>College Diploma</p></li><li><p>Any discipline or related fields.</p></li></ul>

<ul><li><p>Managing Patient Experience</p><ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.&nbsp;</p></li></ul><ul><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.&nbsp;</p></li></ul><ul><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.</p></li></ul><ul><li><p>Register new patients and ensure the records of current patients are up to date.</p></li></ul><ul><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment&nbsp; based on the insurance eligibility.</p></li></ul><ul><li><p>Provide claim forms in case the patient wants to claim reimbursement.</p></li></ul><ul><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.&nbsp;</p></li></ul><ul><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</p></li></ul><ul><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</p></li></ul><ul><li><p>Check emails daily, ensuring you respond to queries in a timely manner.</p></li></ul><ul><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.</p></li></ul><ul><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.&nbsp;</p></li></ul><ul><li><p>Participate in the Hospital training programs.</p></li></ul><ul><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.&nbsp;</p></li></ul><ul><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li></ul><ul><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control,&nbsp; patient safety & JCI.</p></li></ul><ul><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.&nbsp;</p></li></ul><ul><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</p></li></ul><ul><li><p>Maintains patient & staff confidentiality.</p></li></ul><ul><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</p></li></ul><ul><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</p></li></ul><ul><li><p>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</p></li></ul><ul><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</p></li></ul><ul><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.</p></li></ul><ul><li><p>Prepare and process patient invoices for services, ensuring accurate charges.</p></li></ul><ul><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.</p></li></ul><ul><li><p>Ensure billing practices comply with legal and insurance requirements.</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>College Diploma</p></li><li><p>Any discipline or related fields.</p></li></ul>

<br><p><strong>1. Inventory Management</strong></p><ul><li><p>Receive, inspect, and verify incoming materials against purchase orders and delivery notes.</p></li><li><p>Record all inventory transactions accurately in the ERP system.</p></li><li><p>Maintain accurate inventory records for raw materials, packaging materials, spare parts, PPE, laboratory consumables, and finished products.</p></li><li><p>Conduct daily, weekly, and monthly stock reconciliations.</p></li><li><p>Perform periodic physical inventory counts and investigate discrepancies.</p></li><li><p>Monitor inventory turnover and recommend optimum stock levels.</p></li></ul><p><strong>2. Warehouse Operations</strong></p><ul><li><p>Organize warehouse storage to maximize space utilization and operational efficiency.</p></li><li><p>Ensure proper storage conditions for honey, beeswax, packaging materials, laboratory chemicals, and sensitive materials.</p></li><li><p>Apply FIFO (First In, First Out) and FEFO (First Expired, First Out) inventory principles where applicable.</p></li><li><p>Maintain cleanliness and housekeeping of warehouse facilities.</p></li><li><p>Ensure safe material handling practices.</p></li></ul><p><strong>3. Material Issuance</strong></p><ul><li><p>Issue materials only against approved requests.</p></li><li><p>Supply beekeeping equipment, hive components, packaging materials, maintenance spare parts, laboratory supplies, and factory consumables according to operational requirements.</p></li><li><p>Track material consumption by department and project.</p></li><li><p>Maintain complete traceability of all inventory movements.</p></li></ul><p><strong>4. Finished Goods Management</strong></p><ul><li><p>Receive finished honey products, beeswax products, and value-added products from the production line.</p></li><li><p>Verify production quantities and packaging integrity.</p></li><li><p>Coordinate finished goods storage with Quality and Commercial teams.</p></li><li><p>Prepare products for dispatch and customer orders.</p></li><li><p>Monitor shelf life and stock rotation.</p></li></ul><p><strong>5. Procurement Support</strong></p><ul><li><p>Monitor minimum and maximum inventory levels.</p></li><li><p>Identify stock shortages and prepare material replenishment requests.</p></li><li><p>Coordinate with Procurement regarding pending deliveries.</p></li><li><p>Verify received quantities and report supplier discrepancies.</p></li></ul><p><br><br></p><p><strong>6. Documentation & Reporting</strong></p><ul><li><p>Maintain accurate warehouse records and supporting documentation.</p></li><li><p>Prepare daily, weekly, and monthly inventory reports.</p></li><li><p>Maintain Goods Receipt Notes (GRN), Goods Issue Notes (GIN), stock transfer records, and inventory reconciliation reports.</p></li><li><p>Support financial audits and inventory verification activities.</p></li></ul><p><strong>7. Food Safety & Compliance</strong></p><ul><li><p>Ensure storage conditions comply with HACCP, GMP, ISO 22000, UAE Organic, and EU Organic requirements.</p></li><li><p>Maintain product traceability and batch identification.</p></li><li><p>Prevent contamination, damage, or deterioration of stored materials.</p></li><li><p>Support internal and external audits.</p></li></ul><p><strong>8. Health, Safety & Security</strong></p><ul><li><p>Ensure safe warehouse operations.</p></li><li><p>Report damaged materials, unsafe conditions, and equipment defects.</p></li><li><p>Ensure proper storage of chemicals and hazardous materials.</p></li><li><p>Maintain warehouse security and control access to inventory.</p></li></ul><p><strong>9. Continuous Improvement</strong></p><ul><li><p>Recommend improvements to warehouse layout and inventory management.</p></li><li><p>Support implementation of digital inventory systems and barcode tracking.</p></li><li><p>Identify opportunities to reduce inventory losses and improve operational efficiency.</p></li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>Role Requirements</p><ul><li><p>Diploma or Bachelor's Degree in Supply Chain Management, Logistics, Business Administration, Warehouse Management, or a related field.</p></li><li><p>Minimum 3 years of experience as a Storekeeper or Warehouse Coordinator, preferably in agriculture, food manufacturing, or industrial operations.</p></li><li><p>Experience with ERP inventory systems.</p></li><li><p>Knowledge of warehouse operations, inventory control, and stock management.</p></li><li><p>Good organizational and numerical skills.</p></li><li><p>Proficiency in Microsoft Office applications, particularly Excel.</p></li></ul><p>Other Professional Certifications</p><ul><li><p>Warehouse & Inventory Management Certification (Preferred)</p></li><li><p>ERP System Training (Preferred)</p></li><li><p>Forklift Operator Certification (Preferred)</p></li><li><p>HACCP Awareness (Preferred)</p></li><li><p>Food Safety Awareness Training (Preferred)</p></li></ul>

<p>The Tenant Relations Specialist is responsible for maintaining positive and professional relationships with tenants throughout the tenancy lifecycle. The role serves as a key point of contact between tenants and internal teams, ensuring enquiries, requests, complaints, lease-related matters, and service issues are addressed accurately and within agreed timelines. The role coordinates closely with Property Management, Leasing, Facilities Management, Finance, Security, and other relevant teams to enhance tenant satisfaction, support retention, maintain accurate tenant records, and ensure a consistent tenant experience.</p><ul><li><p>The primary point of contact for assigned tenants, building professional relationships and ensuring enquiries, requests, concerns, and complaints are acknowledged and addressed within agreed service standards</p></li><li><p>Receive, assess, track, and coordinate the resolution of tenant issues, working with Facilities Management, Property Management, Security, Finance, Leasing, and other teams as required. Escalate critical or recurring issues appropriately.</p></li><li><p>Support initiatives that improve the overall tenant experience by proactively gathering feedback, identifying recurring concerns, monitoring service quality, and recommending practical improvements.</p></li><li><p>Support tenant-facing activities related to lease requirements, renewals, documentation, access, move-in, move-out, fit-out, and other tenancy processes, ensuring appropriate coordination with responsible internal teams.</p></li><li><p>Maintain visibility of tenant service requests and complaints from receipt through closure, follow up with responsible teams, keep tenants informed of progress, and verify satisfactory resolution where appropriate.</p></li><li><p>Coordinate clear and timely tenant communications regarding property updates, planned works, service interruptions, events, policies, procedures, and other relevant matters. Support tenant meetings and engagement activities as required.</p></li><li><p>Maintain accurate tenant records, correspondence, complaints, requests, feedback, and action logs in relevant systems. Prepare periodic reports on tenant concerns, service trends, satisfaction, and outstanding actions.</p></li><li><p>Work collaboratively with internal departments and external service providers to deliver agreed tenant services, address operational requirements, and support a safe, efficient, and positive tenant environment.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Qualifications:</strong></p><p>*Bachelors degree or diploma in Business Administration, Hospitality, Real Estate, Property Management, Customer Service, or a related discipline is preferred.</p><p>*Relevant professional training in customer experience, property management, or tenant relations is an advantage.</p><p><strong>Experience:</strong></p><p>*Relevant experience in tenant relations, customer service, property management, community management, hospitality, leasing support, or a similar customer-facing environment.</p><p>*Experience within commercial, residential, retail, mixed-use, or other real-estate environments is advantageous.</p><p>*Practical experience handling customer enquiries, complaints, service requests, and stakeholder coordination.</p><p><strong>Knowledge & Skills:</strong></p><p>*Strong customer service and relationship-management skills.</p><p>*Effective verbal and written communication skills.</p><p>*Ability to manage complaints and sensitive tenant situations professionally.</p><p>*Good coordination, organization, and follow-up skills.</p><p>*Ability to prioritize multiple requests and work within service-level expectations.</p><p>*Working knowledge of Microsoft Office and relevant CRM, property management, or service-request systems.</p><p>*Understanding of tenancy, property operations, and lease administration processes is advantageous.</p><p>*<strong>Arabic and English communication skills appropriate to the requirements of the role</strong>; additional languages may be advantageous where relevant to the tenant population.</p>

<ul><li><p>Fraud Rules Management - Clari5 & HPS</p><ul><li><p>Author, configure and maintain real-time fraud detection rules, scenarios and models on Clari5 and HPS PowerCARD / HPS Secure.</p></li><li><p>Manage end-to-end rule change lifecycle: requirement gathering, development, UAT in simulation environment, deployment and post-implementation review.</p></li><li><p>Manage authorization controls, velocity checks, card controls, 3D Secure rules, and cross-channel rules for Cards, Digital Banking, Mobile, Remittances, MFK, Core banking finance system, Digital Channels and ATM/POS.</p></li><li><p>Ensure proper documentation, version control and audit trail for all rule changes.</p></li></ul><p>Rules Performance Review & Gap Analysis</p><ul><li><p>Conduct periodic rule efficacy reviews: hit rate, alert-to-fraud ratio, false positive rate, fraud detection rate, savings and loss avoidance.</p></li><li><p>Implement Champion / Challenger testing and rule tuning to reduce false positives without compromising detection.</p></li><li><p>Perform gap analysis against emerging fraud typologies: Digital frauds, APP scams, Social Engineering, Phishing, Account Takeover, CNP, Card Skimming, First-Party Fraud, Internal Frauds and Consumer application fraud</p></li><li><p>Benchmark bank's fraud controls against industry, CBUAE circulars and peer intelligence. Recommend new scenarios.</p></li></ul><p>MIS, Analytics & Insights</p><ul><li><p>Daily, weekly, monthly Fraud MIS: fraud losses, attempts prevented, channel-wise fraud trends, rule performance dashboard.</p></li><li><p>Build executive dashboards for senior management, Risk Committee and Board.</p></li><li><p>Lead root cause analysis and link analysis on high-value / high-impact fraud cases.</p></li><li><p>Work with Data Science to develop and validate statistical models and ML alerts within Clari5.</p></li></ul><p>Regulatory & Central Bank Reporting</p><ul><li><p>Maintain the Fraud Incidents Register as per CBUAE Rulebook requirements to record date, description and details of fraud incidents and make it available for CBUAE Examiners.</p></li><li><p>Manage all CBUAE fraud reporting: Fraud Incident reporting, Consumer Protection Regulation reporting, Security Incident reporting to CBUAE.</p></li><li><p>Ensure timely, accurate and compliant reporting to CBUAE, UAE FIU and internal governance forums.</p></li><li><p>Liaise with Compliance, Legal and Operations during regulatory inspections and audits.</p></li></ul><p>Leadership & Governance</p><ul><li><p>Lead and mentor a team of Fraud Analysts and MIS Analysts.</p></li><li><p>Ensure adherence to internal Risk Appetite, Fraud Risk Policy and Model Risk Governance.</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's Degree in Computer Science, Statistics, Mathematics, Finance or related field. Master's preferred.</p></li><li><p>2 to 5 years overall experience in Banking Fraud Risk, with minimum 1 year leading Fraud Analytics.</p></li><li><p>Hands-on expertise in Clari5 EFM and HPS PowerCARD - rule writing, simulation, deployment.</p></li><li><p>Strong experience in card payments, digital banking fraud and authorization systems.</p></li><li><p>Experience in UAE / GCC banking and CBUAE regulatory reporting.</p></li></ul><p>Technical Skills</p><p>Platforms: Clari5, HPS PowerCARD, T24, Threat Matrix and FinOne</p><p>Analytics: Advanced SQL, Python / R / SAS, PySpark</p><p>Visualization: Power BI, Tableau, Excel Advanced</p><p>Fraud Types: Card Present / Not Present, ATO, APP, Phishing, Mule Accounts, Remittances Fraud, Acquiring Payment fraud, Application fraud</p><p>Regulatory Knowledge</p><ul><li><p>CBUAE Retail Banking, Consumer Protection, Fraud & Security Incident Reporting</p></li><li><p>PCI-DSS, UAE NESA / UAE Information Assurance Standard</p></li></ul><p>Preferred Certifications</p><ul><li><p>CFE, Certified Fraud Analytics Professional, Clari5 Certified</p></li></ul><p>Key Competencies</p><ul><li><p>Strong analytical and problem-solving mindset</p></li><li><p>Attention to detail for regulatory reporting</p></li><li><p>Stakeholder management and ability to challenge business</p></li><li><p>Leadership and team development</p></li></ul><p>Skills</p><p>Fraud Detection</p><p>Regulatory Compliance</p><p>Team Leadership</p>

<p><strong>Job Purpose</strong></p><p>Responsible for providing professional customer support across all communication channels, ensuring excellent customer experience by responding to inquiries, verifying sales orders, coordinating with internal departments, monitoring customer requests, and maintaining accurate customer records. The role aims to enhance customer satisfaction, ensure timely service delivery, and support the company's customer success objectives.</p><p><strong>Key Responsibilities</strong></p><p><strong>1. Customer Communication</strong></p><ul><li>Respond to customer inquiries via phone calls, WhatsApp, email, and other approved communication channels.</li><li>Provide accurate and timely information regarding products, services, orders, and company policies.</li><li>Handle customer inquiries professionally while maintaining high customer satisfaction.</li><li>Escalate complex inquiries to the appropriate department when necessary.</li></ul><p><strong>2. Sales Order Verification (B2B)</strong></p><ul><li>Verify B2B sales orders with customers before processing.</li><li>Ensure customer information, order details, quantities, and delivery requirements are accurate.</li><li>Coordinate with the Sales Department to resolve discrepancies before order confirmation.</li></ul><p><strong>3. Customer Information Management</strong></p><ul><li>Register new customer information in the ERP/CRM system.</li><li>Update customer records and maintain accurate customer profiles.</li><li>Ensure all customer information is complete and properly documented.</li></ul><p><strong>4. Ticket Management</strong></p><ul><li>Create customer support tickets for requests, complaints, and service issues.</li><li>Monitor ticket progress until full resolution.</li><li>Coordinate with relevant departments to ensure timely completion.</li><li>Update customers regarding ticket status and expected resolution time.</li></ul><p><strong>5. Customer Complaint Handling</strong></p><ul><li>Receive and handle customer complaints according to company procedures.</li><li>Resolve simple complaints directly whenever possible.</li><li>Escalate unresolved or critical complaints to management.</li><li>Follow up until customer concerns are fully addressed.</li></ul><p><strong>6. Order Status Follow-up</strong></p><ul><li>Monitor customer orders throughout the fulfilment process.</li><li>Update customers regarding order progress, delays, or changes.</li><li>Coordinate with Operations, Warehouse, and Logistics teams when necessary.</li></ul><p><strong>7. Delivery Coordination</strong></p><ul><li>Follow up with the Delivery Department regarding pending deliveries.</li><li>Ensure deliveries are completed within the agreed timeline.</li><li>Communicate delivery updates with customers.</li><li>Report recurring delivery issues to management.</li></ul><p><strong>8. Product Information Support</strong></p><ul><li>Provide customers with accurate information about the company's products, including aroma diffusers, fragrance oils, perfumes, and related accessories.</li><li>Explain product features, usage, pricing, and available services.</li></ul><p><strong>9. Walk-in Customer Support</strong></p><ul><li>Welcome and assist walk-in customers visiting the office.</li><li>Provide product information and support customer requests.</li><li>Coordinate with Sales or Operations whenever additional assistance is required.</li></ul><p><strong>10. Customer Satisfaction Follow-up</strong></p><ul><li>Contact customers after order completion or delivery.</li><li>Measure customer satisfaction regarding products and services.</li><li>Record customer feedback and report improvement opportunities.</li><li>Maintain positive long-term customer relationships.</li></ul><p><strong>11. Documentation &amp; Process Compliance</strong></p><ul><li>Document all customer interactions accurately within the system.</li><li>Ensure compliance with company policies, procedures, and customer service standards.</li><li>Maintain confidentiality of customer information.</li><li>Support continuous improvement initiatives within the Customer Success &amp; Experience Department.</li></ul><p><strong>Qualifications</strong></p><ul><li>Bachelor's Degree or Diploma in Business Administration, Customer Service, Marketing, or a related field.</li><li>2–4 years of experience in Customer Service or Customer Care.</li><li>Experience using ERP and CRM systems is preferred.</li><li>Excellent communication skills in Arabic and English.</li><li>Strong organizational and problem-solving skills.</li><li>Ability to work under pressure and manage multiple customer requests.</li><li>Responsible to provide reports on weekly or Monthly bases to Customer care Supervisor.</li><li>Proficiency in Microsoft Office applications.</li></ul>