وظائف مشرف أمن - الشارقة الإمارات

<p><strong>Job Purpose</strong></p><p>Responsible for providing professional customer support across all communication channels, ensuring excellent customer experience by responding to inquiries, verifying sales orders, coordinating with internal departments, monitoring customer requests, and maintaining accurate customer records. The role aims to enhance customer satisfaction, ensure timely service delivery, and support the company's customer success objectives.</p><p><strong>Key Responsibilities</strong></p><p><strong>1. Customer Communication</strong></p><ul><li>Respond to customer inquiries via phone calls, WhatsApp, email, and other approved communication channels.</li><li>Provide accurate and timely information regarding products, services, orders, and company policies.</li><li>Handle customer inquiries professionally while maintaining high customer satisfaction.</li><li>Escalate complex inquiries to the appropriate department when necessary.</li></ul><p><strong>2. Sales Order Verification (B2B)</strong></p><ul><li>Verify B2B sales orders with customers before processing.</li><li>Ensure customer information, order details, quantities, and delivery requirements are accurate.</li><li>Coordinate with the Sales Department to resolve discrepancies before order confirmation.</li></ul><p><strong>3. Customer Information Management</strong></p><ul><li>Register new customer information in the ERP/CRM system.</li><li>Update customer records and maintain accurate customer profiles.</li><li>Ensure all customer information is complete and properly documented.</li></ul><p><strong>4. Ticket Management</strong></p><ul><li>Create customer support tickets for requests, complaints, and service issues.</li><li>Monitor ticket progress until full resolution.</li><li>Coordinate with relevant departments to ensure timely completion.</li><li>Update customers regarding ticket status and expected resolution time.</li></ul><p><strong>5. Customer Complaint Handling</strong></p><ul><li>Receive and handle customer complaints according to company procedures.</li><li>Resolve simple complaints directly whenever possible.</li><li>Escalate unresolved or critical complaints to management.</li><li>Follow up until customer concerns are fully addressed.</li></ul><p><strong>6. Order Status Follow-up</strong></p><ul><li>Monitor customer orders throughout the fulfilment process.</li><li>Update customers regarding order progress, delays, or changes.</li><li>Coordinate with Operations, Warehouse, and Logistics teams when necessary.</li></ul><p><strong>7. Delivery Coordination</strong></p><ul><li>Follow up with the Delivery Department regarding pending deliveries.</li><li>Ensure deliveries are completed within the agreed timeline.</li><li>Communicate delivery updates with customers.</li><li>Report recurring delivery issues to management.</li></ul><p><strong>8. Product Information Support</strong></p><ul><li>Provide customers with accurate information about the company's products, including aroma diffusers, fragrance oils, perfumes, and related accessories.</li><li>Explain product features, usage, pricing, and available services.</li></ul><p><strong>9. Walk-in Customer Support</strong></p><ul><li>Welcome and assist walk-in customers visiting the office.</li><li>Provide product information and support customer requests.</li><li>Coordinate with Sales or Operations whenever additional assistance is required.</li></ul><p><strong>10. Customer Satisfaction Follow-up</strong></p><ul><li>Contact customers after order completion or delivery.</li><li>Measure customer satisfaction regarding products and services.</li><li>Record customer feedback and report improvement opportunities.</li><li>Maintain positive long-term customer relationships.</li></ul><p><strong>11. Documentation &amp; Process Compliance</strong></p><ul><li>Document all customer interactions accurately within the system.</li><li>Ensure compliance with company policies, procedures, and customer service standards.</li><li>Maintain confidentiality of customer information.</li><li>Support continuous improvement initiatives within the Customer Success &amp; Experience Department.</li></ul><p><strong>Qualifications</strong></p><ul><li>Bachelor's Degree or Diploma in Business Administration, Customer Service, Marketing, or a related field.</li><li>2–4 years of experience in Customer Service or Customer Care.</li><li>Experience using ERP and CRM systems is preferred.</li><li>Excellent communication skills in Arabic and English.</li><li>Strong organizational and problem-solving skills.</li><li>Ability to work under pressure and manage multiple customer requests.</li><li>Responsible to provide reports on weekly or Monthly bases to Customer care Supervisor.</li><li>Proficiency in Microsoft Office applications.</li></ul>

<ul><li>Manage and maintain executive calendars, scheduling meetings, appointments, and travel arrangements with precision and foresight.</li><li>Handle confidential and sensitive information with the utmost discretion, ensuring data security and compliance with banking regulations.</li><li>Prepare, proofread, and edit a variety of documents, including correspondence, reports, and presentations, maintaining professional standards.</li><li>Coordinate and facilitate internal and external meetings, preparing agendas, taking minutes, and tracking action items to ensure follow-through.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>● Previous experience in a secretarial or administrative support role. ● Excellent command of the English language (written and spoken). ● Strong computer skills, particularly in Microsoft Office applications. ● Good numerical and analytical skills. ● Strong organizational and communication abilities.</p>

<ul><li><p><strong>Biometric Attendance: </strong>Manage daily biometric fingerprint/face recognition clocks and RFID card swipes for all direct labor and site staff.&nbsp;</p></li></ul><ul><li><p><strong>Muster Count Verification: </strong>Conduct physical morning site gate counts, reconciling clock-in figures with foremen gang lists.&nbsp;</p></li></ul><ul><li><p><strong>Overtime Auditing: </strong>Record, verify, and cross-check pre-approved overtime authorizations against actual site security exit logs.&nbsp;</p></li></ul><ul><li><p><strong>Payroll Reconciliation: </strong>Compile verified monthly timesheet summaries and export attendance data into the corporate HR/payroll system.&nbsp;</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Educational & Professional Qualifications: </strong>High School Diploma or Bachelor’s Degree; 3+ years construction timekeeping experience.&nbsp;</p></li></ul><ul><li><p><strong>Required Industry & Project Background: </strong>3–5 years in timekeeping with UAE construction contractors managing workforces exceeding 300+ operatives.&nbsp;</p></li></ul>

<ul><li>Develop and execute comprehensive IT audit plans to assess the effectiveness of internal controls and identify potential risks.</li><li>Conduct regular compliance assessments against industry regulations (e.g., GDPR, SOX, HIPAA) and internal policies.</li><li>Investigate and analyze security incidents, providing detailed reports and recommending corrective actions.</li><li>Design and implement IT control frameworks, ensuring alignment with business objectives and regulatory requirements.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>5–8 years of experience in IT Governance, IT Compliance, IT Audit, or Risk Management.</p></li><li><p>Experience within banking or financial services is preferred.</p></li><li><p>Knowledge of regulatory and governance frameworks including COBIT and ITIL.</p></li></ul><p><strong>Core Competencies</strong></p><ul><li><p>IT Governance</p></li><li><p>IT Audit</p></li><li><p>Regulatory Compliance</p></li><li><p>Policy Management</p></li><li><p>Analytical & Report Writing</p></li><li><p>Stakeholder Management</p></li><li><p>Communication</p></li><li><p>Continuous Improvement</p></li></ul>

<ul><li><p>Assist in the overall management of staff accommodation facilities.</p></li><li><p>Maintain accommodation occupancy records and room allocation details.</p></li><li><p>Coordinate employee check-in and check-out procedures.</p></li><li><p>Conduct routine inspections of rooms and common areas.</p></li><li><p>Monitor housekeeping, maintenance, and hygiene standards.</p></li><li><p>Address accommodation-related concerns and employee requests.</p></li><li><p>Coordinate with HR, Administration, Maintenance, and Security teams.</p></li><li><p>Ensure compliance with company accommodation policies and health & safety requirements.</p></li><li><p>Prepare periodic accommodation reports and maintain documentation.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Minimum 2 years of experience in staff accommodation, camp administration, or a similar role in the UAE.</p></li><li><p>Good communication and interpersonal skills.</p></li><li><p>Ability to handle accommodation records and administrative tasks efficiently.</p></li><li><p>Strong organizational and problem-solving skills.</p></li><li><p>Knowledge of accommodation management and health & safety practices is an advantage.</p></li></ul>

<ul><li>Design, implement, and manage robust and scalable cloud infrastructure (AWS, Azure, GCP) ensuring high availability and disaster recovery.</li><li>Automate infrastructure deployment, configuration, and management using Infrastructure as Code (IaC) tools like Terraform and Ansible.</li><li>Monitor system performance, identify bottlenecks, and proactively resolve issues to maintain optimal uptime and efficiency.</li><li>Develop and maintain security best practices, including network segmentation, access controls, and vulnerability management.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.</li><li>Minimum 5 years of hands-on experience in designing, deploying, and managing complex IT infrastructure environments.</li><li>Proven expertise in cloud platforms such as AWS, Azure, or Google Cloud, with relevant certifications (e.g., AWS Certified Solutions Architect, Azure Administrator Associate).</li><li>Proficiency in scripting languages (e.g., Python, Bash) and IaC tools (e.g., Terraform, Ansible, CloudFormation).</li></ul>

<ul><li>Manage executive schedules, ensuring optimal time allocation for meetings, deadlines, and travel, to facilitate smooth operations.</li><li>Prepare and edit correspondence, reports, and presentations, ensuring clarity, professionalism, and adherence to company standards.</li><li>Organize and maintain files, documents, and databases, implementing efficient systems for easy retrieval and security of sensitive information.</li><li>Act as the primary point of contact between executives and internal/external stakeholders, demonstrating diplomacy and effective communication skills.</li></ul><p><strong>Desired Candidate Profile</strong></p><br><ul><li><p>Minimum 1 years of proven experience in a secretarial or administrative role within a corporate environment to demonstrate capability and familiarity.</p></li><li><p>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with project management tools for effective task execution.</p></li><li><p>Strong command of English, with additional language proficiency preferred to enhance communication with diverse stakeholders.</p></li><li><p>Basic knowledge on editing such as Canva and Adobe Photoshop<br></p></li></ul>

<ul><li>Manage executive schedules, ensuring optimal time allocation for meetings, deadlines, and travel, to facilitate smooth operations.</li><li>Prepare and edit correspondence, reports, and presentations, ensuring clarity, professionalism, and adherence to company standards.</li><li>Organize and maintain files, documents, and databases, implementing efficient systems for easy retrieval and security of sensitive information.</li><li>Act as the primary point of contact between executives and internal/external stakeholders, demonstrating diplomacy and effective communication skills.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor’s degree in Business Administration, Office Management, or a related field to ensure a solid educational foundation.</li><li>Minimum 3 years of proven experience in a secretarial or administrative role within a corporate environment to demonstrate capability and familiarity.</li><li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with project management tools for effective task execution.</li><li>Strong command of English, with additional language proficiency preferred to enhance communication with diverse stakeholders.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Manage and maintain the Office 365 tenant, ensuring optimal performance and availability of services like Exchange Online, SharePoint Online, Teams, and OneDrive.</li><li>Implement and enforce security policies, including multi-factor authentication (MFA), conditional access, and data loss prevention (DLP) to protect organizational data.</li><li>Oversee user lifecycle management, from onboarding new employees with appropriate access to deprovisioning accounts for departing staff.</li><li>Configure and troubleshoot email flow, mailboxes, distribution lists, and shared mailboxes within Exchange Online.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.</li><li>Minimum of 3-5 years of hands-on experience administering Office 365 environments.</li><li>Possession of Microsoft 365 Certified: Administrator Expert or equivalent certifications (e.g., MS-100, MS-.</li><li>Proven expertise in managing core Office 365 services: Exchange Online, SharePoint Online, Teams, and OneDrive for Business.</li></ul><p></p></section>

<ul><li><p><strong>Biometric & Card Attendance: </strong>Manage daily biometric fingerprint/face recognition clocks and RFID card swipes for all direct labor and site staff.&nbsp;</p></li></ul><ul><li><p><strong>Morning Muster Verification: </strong>Conduct physical morning site gate counts and muster verifications, reconciling clock-in figures with foremen gang lists.&nbsp;</p></li></ul><ul><li><p><strong>Overtime Control & Auditing: </strong>Record, verify, and cross-check pre-approved overtime authorizations against actual site security exit logs.&nbsp;</p></li></ul><ul><li><p><strong>Labor Allocation Tracking: </strong>Track labor hours deployed against specific project cost codes and work breakdown structures (WBS).&nbsp;</p></li></ul><ul><li><p><strong>Leave & Absence Management: </strong>Process and record sick leave, emergency leave, medical clinic visits, and unauthorized absences.&nbsp;</p></li></ul><ul><li><p><strong>Subcontractor Headcount Verification: </strong>Record daily subcontractor headcounts entering site gates for commercial and safety headcount auditing.&nbsp;</p></li></ul><ul><li><p><strong>Payroll Data Submission: </strong>Compile verified monthly timesheet summaries and export attendance data into the corporate HR/payroll system.&nbsp;</p></li></ul><ul><li><p><strong>Camp & Transport Coordination: </strong>Coordinate labor transportation bus schedules between worker accommodations and project sites with logistics foremen.&nbsp;</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Essential Qualifications: </strong>High School Diploma or Bachelor’s Degree; 3+ years construction timekeeping experience.&nbsp;</p></li></ul><ul><li><p><strong>Preferred Qualifications: </strong>Proficiency in ERP attendance software, biometric hardware systems, and MS Excel.&nbsp;</p></li></ul><ul><li><p><strong>Professional Licenses / Certifications: </strong>None mandatory.&nbsp;</p></li></ul><ul><li><p><strong>Required UAE / GCC Construction Experience: </strong>3–6 years in timekeeping with UAE construction contractors managing workforces exceeding 300+ operatives.&nbsp;</p></li></ul>

<p>We are looking for an experienced Assistant Resident Engineer to lead and coordinate multidisciplinary site supervision and support the Resident Engineer in delivering airport construction works.</p><br><ol><li><p>Supervise and coordinate daily construction activities across multiple disciplines.</p></li><li><p>Monitor work against approved drawings, specifications, method statements, ITPs and project requirements.</p></li><li><p>Coordinate engineers, inspectors, surveyors, planning, QA/QC and HSE teams.</p></li><li><p>Monitor project progress, identify delays and coordinate recovery measures.</p></li><li><p>Review technical submissions, shop drawings, material submittals, RFIs and inspection requests.</p></li><li><p>Monitor quality, safety, security and airside/airport operational requirements.</p></li><li><p>Maintain site records and support contract, variation, claim and delay documentation.</p></li><li><p>Coordinate testing, commissioning, snagging, handover and project close-out.</p></li><li><p>Identify technical, contractual, quality and programme risks and escalate them to the Resident Engineer.</p></li></ol><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor’s degree in Civil, Architectural, Mechanical, Electrical Engineering or relevant discipline.</p></li><li><p><strong>Minimum 12 years of relevant post-graduate construction/engineering experience.</strong></p></li><li><p><strong>Minimum 5 years of site supervision experience.</strong></p></li><li><p>� <strong>Minimum 5 years of direct airport construction experience is MANDATORY.</strong></p></li><li><p>Experience in multidisciplinary construction coordination.</p></li><li><p>Working knowledge of <strong>FIDIC-based contracts</strong>.</p></li><li><p>Experience in testing, commissioning, handover and project close-out.</p></li><li><p>Strong written and spoken English communication skills.</p></li></ul><p><strong>� Interested candidates who meet ALL mandatory requirements may share their updated CV for consideration.</strong></p><p><strong>Please note: Candidates without the required airport construction experience will not be considered.</strong></p>

<ul><li><p>Provide <strong>application support for payment/acquiring applications</strong>.</p></li><li><p>Manage application support requests in a <strong>timely and efficient manner</strong>.</p></li><li><p>Work with business users and provide <strong>guidance and technical support</strong> for assigned applications.</p></li><li><p>Develop a strong understanding of assigned applications, their functionality, and business processes.</p></li><li><p>Maintain accurate records of <strong>user calls, service requests, and incidents</strong> through ServiceNow/Helpdesk systems in line with <strong>ITIL standards</strong>.</p></li><li><p>Proactively identify and resolve issues through <strong>root cause analysis</strong>, remediation, and user feedback.</p></li><li><p>Coordinate with <strong>vendors</strong> to resolve support issues and track service requests.</p></li><li><p>Monitor and respond to <strong>service tickets, incidents, and known errors</strong> within agreed timelines.</p></li><li><p>Track and report <strong>vendor SLA performance</strong>.</p></li><li><p>Support <strong>incident and change management</strong> processes and provide reports to management.</p></li><li><p>Ensure assigned tasks and business requests are completed within agreed <strong>SLA and service timelines</strong>.</p></li><li><p>Fulfil business requests from <strong>internal and external customers</strong> in a timely manner.</p></li><li><p>Follow approved <strong>IT service management, security, and operational standards</strong>.</p></li><li><p>Provide <strong>first-line support</strong> for assigned applications.</p></li><li><p>Support ad-hoc application and IT requirements as assigned by management.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.</li><li>5+ years of experience in application support, with a strong focus on financial services or card processing systems.</li><li>Proven expertise in troubleshooting and supporting complex, high-volume transactional applications.</li><li>Proficiency in SQL for data analysis and querying production databases.</li></ul>

<ul><li><p>Greet and welcome guests in a friendly, courteous, and professional manner.</p></li><li><p>Verify guest eligibility and process lounge access using airline systems, membership cards, boarding passes, or vouchers.</p></li><li><p>Check in guests accurately and maintain proper records of lounge usage.</p></li><li><p>Provide information about lounge facilities, services, flight updates, and boarding procedures.</p></li><li><p>Handle guest inquiries, requests, and complaints promptly and professionally, escalating issues when necessary.</p></li><li><p>Coordinate with airline representatives and lounge operations teams to ensure smooth guest service.</p></li><li><p>Ensure the reception area is clean, organized, and presentable at all times.</p></li><li><p>Monitor lounge capacity and manage guest entry in accordance with operational guidelines.</p></li><li><p>Assist with administrative tasks, including preparing daily reports and maintaining guest records.</p></li><li><p>Process payments for paid lounge access where applicable and reconcile transactions accurately.</p></li><li><p>Comply with airport security regulations, company policies, and health & safety standards.</p></li><li><p>Support other lounge operations as required to ensure excellent guest experience.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent required; an associate degree in office administration or related fields is preferred.</li><li>1-3 years of experience in a receptionist or front desk role, showcasing your proficiency in managing a busy reception area.</li><li>Experience in a corporate or customer service environment, demonstrating your ability to handle diverse client interactions with professionalism.</li><li>Fluency in English is mandatory; proficiency in additional languages is highly desirable to cater to a diverse clientele.</li></ul>

<p>JOB SUMMARY The Junior Operations Executive is responsible for supporting order processing, delivery coordination, documentation, and customer service within the Supply Chain operations. This role ensures that purchase orders are processed accurately, deliveries are scheduled and monitored, and invoices are prepared and submitted on time. The Operations Executive plays a more active role in coordinating with sales, warehouse, logistics, and customers to ensure smooth and efficient distribution operations. DUTIES & RESPONSIBILITIES Order Processing & Fulfilment • Review customer purchase orders for accuracy, completeness, and pricing. • Verify stock availability in ERP before order confirmation. • Prepare invoices, delivery notes, and upload documents to customer ERP portals. • Monitor GRNs (Goods Receipt Notes) and follow up with sales for pending approvals. • Coordinate with warehouse for order picking, packing, and dispatch. Delivery & Transport Coordination • Assign deliveries to drivers based on route optimization and load capacity. • Track delivery progress and update customers and sales teams on status. • Resolve issues related to partial deliveries, delays, or returned goods. Customer Service & Issue Resolution • Respond to customer inquiries professionally and provide timely updates. • Coordinate with sales representatives to resolve product or delivery-related issues. • Maintain strong relationships with customers through effective communication. Financial & Documentation Oversight • Submit invoices to customers, ensuring VAT and commercial terms compliance. • Collect and reconcile payments (cash/cheques) where applicable. • Ensure accurate scanning, filing, and sequential record keeping of all documents. • Support financial reconciliation by coordinating with Finance. Product Service & Support • Support Sr. Operations Executive in dispenser/diffuser installation and servicing. • Deliver samples and consumables as requested, maintaining accurate records. • Assist in equipment retrieval, replacement, and disposal. Compliance & Reporting • Follow ERP procedures strictly, avoiding manual corrections. • Submit weekly and monthly reports on order processing, delivery status, and collections. • Ensure compliance with health, safety, and regulatory requirements. General • Provide support to the Operations Supervisor in managing day-to-day operations. • Assist and mentor Junior Operations Executives in document handling and ERP entries. • Perform additional duties as assigned by line management.</p><p>Academic Qualifications • Minimum: High School Diploma or equivalent. • Preferred: Diploma/Certificate in Business Administration, Supply Chain & Logistics, Office Management, Accounting, or Finance Years of Experience • 2–3 years in operations, logistics, or distribution roles. • Experience with customer-facing coordination preferred. Nature of Experience • FMCG/trading company environment. • Hands-on experience in ERP systems (e.g., SAP, Oracle, MS Dynamics). • Exposure to distribution and order fulfilment processes. • Coordination with sales, warehouse, and logistics teams. Other Skills / requirement • Strong communication skills (English required; Arabic an advantage). • Proficiency in MS Office and ERP data entry. • Strong organizational and multitasking skills. • Basic problem-solving and decision-making abilities. • Ability to work flexible hours, including weekends/holidays if required.</p>

<p>We are looking for a <strong>CRM Developer</strong> with strong experience in <strong>Core PHP and Laravel</strong> to develop, maintain, and enhance our custom CRM platform. The ideal candidate will have experience in CRM development, API integrations, workflow automation, and lead management.</p><br><p><strong>Key Responsibilities</strong></p><ul><li><p>Design, develop, and maintain a custom CRM platform using Core PHP, Laravel (MVC), MySQL, HTML, CSS, Bootstrap, JavaScript, jQuery, and Vue.js.</p></li><li><p>Develop secure backend modules and responsive frontend interfaces.</p></li><li><p>Build and maintain RESTful APIs and integrate third-party systems, including Call Center solutions, WhatsApp API, SMS Gateways, Email Services, Landing Page Forms, and MasterPlan.</p></li><li><p>Implement lead assignment and routing based on business rules, agent KPIs, workload, and availability.</p></li><li><p>Create and manage automated cron jobs for lead distribution, notifications, reporting, and data synchronization.</p></li><li><p>Perform data migration, database optimization, and system upgrades.</p></li><li><p>Develop CRM modules, including Lead Management, Workflow Automation, Reporting Dashboards, and Role-Based Access Control.</p></li><li><p>Ensure data validation, duplicate prevention, and secure handling of incoming leads.</p></li><li><p>Troubleshoot, debug, and optimize system performance and security.</p></li><li><p>Write clean, scalable, and well-documented code.</p></li><li><p>Collaborate with internal teams to gather requirements and improve CRM workflows.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Computer Science, Software Engineering, or a related field.</p></li><li><p><strong>3–5 years </strong>of experience in <strong>Core PHP </strong>and <strong>Laravel development</strong>.</p></li><li><p>Strong knowledge of<strong> MySQL, database optimization, and SQL queries</strong>.</p></li><li><p>Experience with <strong>REST APIs, AJAX, JSON, and third-party integrations</strong>.</p></li><li><p>Experience integrating website forms and external lead sources into CRM systems.</p></li><li><p>Experience with lead assignment logic, workflow automation, and CRM processes.</p></li><li><p>Experience integrating WhatsApp, SMS, Email, Call Center, and MasterPlan.</p></li><li><p>Experience creating and managing cron jobs and scheduled tasks.</p></li><li><p>Strong frontend development skills using HTML5, CSS3, Bootstrap, JavaScript, jQuery, and Vue.js.</p></li><li><p>Good understanding of MVC architecture and software development best practices.</p></li><li><p>Strong problem-solving, debugging, and communication skills.</p></li></ul>

<ul><li><p>Liaise with UAE government authorities including (but not limited to) Immigration, MOHRE, GDRFA, ICP, Free Zones, Courts, Customs, and other relevant departments</p></li><li><p>Process, renew, and manage employment visas, residence visas, Emirates IDs, labor cards, work permits, entry permits, and dependent visas</p></li><li><p>Manage employee entry procedures including visa issuance, medical tests, biometrics, visa stamping, and onboarding formalities in coordination with HR</p></li><li><p>Coordinate medical tests, Emirates ID biometrics, and visa stamping processes to ensure timely completion</p></li><li><p>Manage employee exit procedures including visa cancellation, labor clearance, and coordination with HR and Finance teams</p></li><li><p>Coordinate employee security deposit / guarantee refund processes upon exit, ensuring completion of all legal and regulatory requirements</p></li><li><p>Ensure full compliance with UAE labor laws, immigration regulations, and Free Zone requirements</p></li><li><p>Support audits, inspections, government inquiries, and official visits when required</p></li><li><p>Assist management with legal, regulatory, and government-related documentation and correspondence</p></li><li><p>Maintain accurate and up-to-date records of all government-related documents, approvals, and employee data</p></li><li><p>Handle company trade license issuance and renewals, establishment cards, immigration files, and other statutory registrations</p></li><li><p>Monitor and track renewal dates for employee visas, dependents, licenses, and company registrations to avoid penalties</p></li><li><p>Keep management informed of updates and changes in UAE labor laws, immigration policies, Free Zone regulations, and government procedures</p></li><li><p>Handle legal requirements related to company-owned assets and board members’ assets as and when required</p></li><li><p>Coordinate and manage trademark registration processes for group entities</p></li><li><p>Manage employee and dependent data, including visa and document validity tracking and renewals</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Strong knowledge of UAE labor laws and immigration procedures</p></li><li><p>Excellent coordination, follow-up, and stakeholder management skills</p></li><li><p>Ability to handle sensitive and confidential matters professionally</p></li><li><p>Strong communication skills in English and Arabic language</p></li><li><p>Well organized with strong attention to detail and deadline management</p></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><span><p>We are seeking an experienced<span> </span> Siron Applications Support Specialist <span> </span>to provide production support for business-critical enterprise applications. The ideal candidate will be responsible for ensuring application availability, resolving production incidents, supporting change and release activities, and collaborating with business users, IT teams, and vendors to maintain stable and secure application environments.</p><p></p><p>Key Responsibilities</p> <ul> <li>Provide end-to-end support for core business applications in production environments.</li> <li>Monitor application health, performance, and availability to ensure optimal system uptime.</li> <li>Investigate, troubleshoot, and resolve production incidents within defined SLAs.</li> <li>Perform Root Cause Analysis (RCA) and implement preventive measures for recurring issues.</li> <li>Support application deployments, upgrades, patches, and release management activities.</li> <li>Coordinate with internal teams and third-party vendors for issue resolution and system enhancements.</li> <li>Maintain support documentation, SOPs, knowledge base articles, and application configurations.</li> <li>Perform routine maintenance, health checks, and system monitoring.</li> <li>Ensure compliance with IT security policies, audit requirements, and organizational standards.</li> <li>Participate in on-call support and production issue management when required.</li> </ul><p></p> <div></div></span><span> <h3>Requirements</h3> <div> <p>Required Skills</p> <ul> <li>8+ years of experience in<span> </span> Application Support / Production Support.</li> <li>Strong experience in<span> </span> Incident Management, Problem Management, Root Cause Analysis (RCA), Change Management, and Release Management.</li> <li>Experience supporting enterprise or business-critical applications.</li> <li>Hands-on experience with<span> </span>ITSM tools <span> </span> such as<span> </span> ServiceNow, Jira, or similar.</li> <li>Good understanding of application monitoring, troubleshooting, and performance management.</li> <li>Knowledge of<span> </span>ITIL best practices <span> </span> and production support processes.</li> <li>Strong analytical, troubleshooting, and communication skills.</li> <li>Ability to collaborate effectively with business stakeholders, technical teams, and external vendors.</li> </ul> <p></p> <div> Qualifications </div> <ul> <li>Bachelor's degree in Computer Science, Information Technology, or a related discipline.</li> </ul> <p></p> <p> Preferred</p> <ul> <li>Experience in Banking, Financial Services, Insurance, Government, or Enterprise environments.</li> <li>Familiarity with SQL, Linux/Windows environments, and application monitoring tools is an advantage.</li> </ul> </div> <div></div></span></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Manage property, tenant, and lease records, ensuring all documentation is accurate and up to date.</p></li><li><p>Prepare tenancy agreements, lease renewals, amendments, and termination documents.</p></li><li><p>Coordinate tenant onboarding, move-in/move-out, and property handover processes.</p></li><li><p>Monitor lease expiry dates and coordinate timely renewals.</p></li><li><p>Serve as the primary point of contact for tenant inquiries, payments, maintenance requests, and lease-related matters.</p></li><li><p>Maintain occupancy reports, vacancy schedules, and property records.</p></li><li><p>Coordinate maintenance activities with contractors and internal teams.</p></li><li><p>Prepare rental invoices and service charge invoices.</p></li><li><p>Record rental income, security deposits, and other property-related transactions.</p></li><li><p>Monitor rent collections and follow up on outstanding payments.</p></li><li><p>Reconcile tenant accounts and maintain accurate financial records.</p></li><li><p>Process supplier invoices related to property operations and coordinate with the Finance Department for payments.</p></li><li><p>Maintain records of property operating expenses and prepare monthly rental collection and receivable reports.</p></li><li><p>Assist in preparing property budgets and expense forecasts.</p></li><li><p>Ensure all lease-related financial records are accurate and support month-end and year-end closing activities.</p></li><li><p>Prepare regular reports on property occupancy, leasing activities, rental income, and maintenance status.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree in Business Administration, Accounting, Finance, Real Estate, or a related field.</p></li><li><p>Minimum 3–5 years of experience in real estate administration or property management.</p></li><li><p>Strong understanding of lease administration, rental billing, tenant account reconciliation, and property documentation.</p></li><li><p>Proficiency in Microsoft Office, particularly Excel; experience with ERP or property management systems is an advantage.</p></li><li><p>Excellent organizational, communication, and problem-solving skills.</p></li><li><p>High attention to detail with the ability to manage multiple priorities and maintain confidentiality.</p></li></ul><p></p></section>

<strong>Job Description<br><br></strong>WSP Middle East are seeking an Associate / Associate Director – Building Technology Systems to join our growing BTS team within the Property &amp; Buildings business unit in the UAE. The ideal candidate will support the delivery of smart building solutions, ICT design, ELV systems, and Creative AV technology for a wide range of high-profile projects across the region.<br><br><strong>Responsibilities<br><br></strong><ul><li> ICT &amp; Building Technology Systems <br><br><br></li></ul>Lead and contribute to the design of ICT/ELV systems, including structured cabling, data networks, Wi‑Fi, security systems (CCTV, ACS), BMS integration, IPTV, and telecommunications.<br><br>Develop comprehensive design deliverables such as drawings, schematics, technical specifications, and BOQs.<br><br>Collaborate closely with multidisciplinary design teams to ensure full coordination and seamless system integration.<br><br><ul><li> Creative AV Systems (Audio‑Visual)<br><br><br></li></ul>Design and review Creative AV systems, covering:<br><br>Digital signage<br><br>Video walls<br><br>Control rooms<br><br>Meeting room AV <br><br><ul><li> Interactive and immersive AV environments<br><br><br></li></ul>Provide technical leadership on AV layouts, acoustics, equipment selection, signal flow, and overall system performance.<br><br>Coordinate with architects, interior designers, and client‑experience teams to deliver innovative, user‑centric AV solutions. <br><br><ul><li> Smart Building &amp; Technology Integration<br><br><br></li></ul>Support the development of smart building design frameworks within the ICT/BTS scope.<br><br>Integrate IoT, automation, and digital building platforms into coordinated design packages.<br><br>Ensure compliance with global standards and interoperability across all technology systems. <br><br><ul><li> Project Delivery &amp; Coordination<br><br><br></li></ul>Assist with project planning, reporting, and preparation of client presentations.<br><br>Coordinate effectively with contractors, suppliers, and authorities throughout design and construction phases.<br><br>Conduct site inspections, review technical submittals, and support testing and commissioning activities. <br><br><strong>Qualifications<br><br></strong><ul><li>Bachelor’s degree in Electrical Engineering, Electronics, Telecommunications, or a related field.</li><li>12+ years of experience in Building Technology / ICT / ELV / AV systems design.</li><li>Proven experience delivering Creative AV systems on building or mixed‑use projects.</li><li>Strong understanding of international standards (TIA/EIA, BICSI, IEC, ISO, AVIXA).</li><li>Excellent communication, presentation, and coordination skills.</li><li>Consultancy experience in the Middle East is an advantage.</li></ul>