وظائف مطورى واجهة مستخدم

Additional Information<br><br>Job Number 26095006<br><br>Job Category Housekeeping & Laundry<br><br>Location Abu Dhabi National Exhibition Centre, Al Khaleej Al Arabi Street, Abu Dhabi, United Arab Emirates, United Arab Emirates,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>Position Summary<br><br>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.<br><br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.<br><br>Preferred Qualification<br><br>Education: High school diploma or G. E. D. equivalent.<br><br>Related Work Experience: At least 1 year of related work experience.<br><br>Supervisory Experience: At least 1 year of supervisory experience.<br><br>License or Certification: None<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>At Aloft, we aren’t your typical hotel—but we aren’t too cool for school either. We’re here to be our guests’ launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they’re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We’re looking for confident self-expressers who aren’t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

About Us<br>Yas Plaza Hotels by Aldar Hospitality is a dynamic collection of six international hotels located in the heart of Yas Island, Abu Dhabi. This vibrant destination offers a seamless blend of relaxation, indulgence, and recreation, making it the ultimate gateway to the Yas Island experience.<br>About the Job We currently have an exciting opportunity for a Lobby Ambassador to join our team at Yas Plaza Hotels. The ideal candidate will have a passion for hospitality and a desire to create unique and welcoming experiences for our guests. In this role, you will be responsible for providing exceptional customer service and extending the Arabic hospitality culture to all guests and visitors. You will be serving Arabic coffee, sharing directions, location, and information, giving recommendations, and informing about current promotions.<br>Key Responsibilities Maintain a good working relationship with all Front Office Colleagues and ensure Guests are greeted upon arrival in a professional and friendly manner and always offer assistance. Offer consistently professional, friendly, warm, and engaging service. Always be available for guests as a point of contact. Maintain effective communication with all related departments to ensure a smooth service delivery. Extend personal service and attention to all guests, with particular emphasis on Club Lounge and VIP guests. Ensure that the rooming of all guests is according to Yas Plaza Hotels standards. Maintain an up-to-date knowledge of the hotel and local services and supply information and respond to guest queries. Deal promptly, efficiently, and pleasantly with any queries. Establish, promote, and maintain good public relations and enhance sales for the hotel at every opportunity. Controlling the guests who are waiting in the Queue for check-in and check-out. To know and share all the events, functions, and meetings and in which meeting rooms.<br>About You Diploma / Degree in hospitality with previous experience in the Front Office Department within a hotel. Previous experience in the hospitality industry, preferably in a guest services role. Strong customer service skills with a passion for creating memorable guest experiences. Excellent verbal and written communication skills in English. Proficiency in any additional language is a significant advantage. Ability to manage guest requests and preferences efficiently, calmly, and courteously. Highly organized with the ability to multitask and maintain high standards of professionalism and efficiency. A team player with a positive attitude and a strong work ethic. Ability to stay updated with the latest trends in the hospitality industry to ensure we provide the best service. Must be proactive and able to handle high-pressure situations with ease.<br>Shape Your Career with Yas Plaza Hotels by Aldar Hospitality At Yas Plaza Hotels, every team member plays a crucial role in orchestrating an unparalleled guest experience. Set against the dynamic backdrop of Abu Dhabi, you will immerse yourself in an environment where innovation meets elegance, and every day offers the chance to contribute to the legacy of hospitality . Working with us means joining a culture of excellence, where your passion for hospitality creates unforgettable experiences and sets the benchmark for the future of refined living<br>Equal Opportunity Statement Aldar is an equal opportunity employer. We celebrate all forms of diversity and remain committed to creating an inclusive and accessible environment for all applicants and employees. We will ensure that all candidates are provided reasonable accommodations to participate in the job application process, be considered for a range of critical job functions and receive other benefits and privileges of employment, ensuring equitable opportunities and accessibility for all. Please contact us to request accommodation. Your data will be treated confidentially

About Us<br>Yas Plaza Hotels by Aldar Hospitality is a dynamic collection of six international hotels located in the heart of Yas Island, Abu Dhabi. This vibrant destination offers a seamless blend of relaxation, indulgence, and recreation, making it the ultimate gateway to the Yas Island experience.<br>About the Job We currently have an exciting opportunity for a Lobby Ambassador to join our team at Yas Plaza Hotels. The ideal candidate will have a passion for hospitality and a desire to create unique and welcoming experiences for our guests. In this role, you will be responsible for providing exceptional customer service and extending the Arabic hospitality culture to all guests and visitors. You will be serving Arabic coffee, sharing directions, location, and information, giving recommendations, and informing about current promotions.<br>Key Responsibilities Maintain a good working relationship with all Front Office Colleagues and ensure Guests are greeted upon arrival in a professional and friendly manner and always offer assistance. Offer consistently professional, friendly, warm, and engaging service. Always be available for guests as a point of contact. Maintain effective communication with all related departments to ensure a smooth service delivery. Extend personal service and attention to all guests, with particular emphasis on Club Lounge and VIP guests. Ensure that the rooming of all guests is according to Yas Plaza Hotels standards. Maintain an up-to-date knowledge of the hotel and local services and supply information and respond to guest queries. Deal promptly, efficiently, and pleasantly with any queries. Establish, promote, and maintain good public relations and enhance sales for the hotel at every opportunity. Controlling the guests who are waiting in the Queue for check-in and check-out. To know and share all the events, functions, and meetings and in which meeting rooms.<br>About You Diploma / Degree in hospitality with previous experience in the Front Office Department within a hotel. Previous experience in the hospitality industry, preferably in a guest services role. Strong customer service skills with a passion for creating memorable guest experiences. Excellent verbal and written communication skills in English. Proficiency in any additional language is a significant advantage. Ability to manage guest requests and preferences efficiently, calmly, and courteously. Highly organized with the ability to multitask and maintain high standards of professionalism and efficiency. A team player with a positive attitude and a strong work ethic. Ability to stay updated with the latest trends in the hospitality industry to ensure we provide the best service. Must be proactive and able to handle high-pressure situations with ease.<br>Shape Your Career with Yas Plaza Hotels by Aldar Hospitality At Yas Plaza Hotels, every team member plays a crucial role in orchestrating an unparalleled guest experience. Set against the dynamic backdrop of Abu Dhabi, you will immerse yourself in an environment where innovation meets elegance, and every day offers the chance to contribute to the legacy of hospitality . Working with us means joining a culture of excellence, where your passion for hospitality creates unforgettable experiences and sets the benchmark for the future of refined living<br>Equal Opportunity Statement Aldar is an equal opportunity employer. We celebrate all forms of diversity and remain committed to creating an inclusive and accessible environment for all applicants and employees. We will ensure that all candidates are provided reasonable accommodations to participate in the job application process, be considered for a range of critical job functions and receive other benefits and privileges of employment, ensuring equitable opportunities and accessibility for all. Please contact us to request accommodation. Your data will be treated confidentially

Who Are We❓We Are Servme! A powerhouse guest experience and CRM platform built for modern hospitality. Born to simplify operations, we offer table and seat management, waitlist, guest profiling, commission-free online bookings, a full marketing suite, and razor-sharp analytics. Purpose-built from the front to the back of the house, Servme seamlessly integrates with telephone systems, point of sale, hotel PMS, payments, and major social platforms like Facebook, Google, and Instagram. We're not just another booking tool — we're the operational brain behind smarter restaurants, cafes, and hotels. And yes, we're growing fast. With a relentless focus on streamlining hospitality, Servme is becoming the go-to guest experience platform in the region and beyond. Ready to serve smarter? That's Servme.<br>The Job in a Nutshell????At Servme, growth is driven by execution. This role is not about managing accounts — it’s about closing new business and driving revenue. We’re looking for a high-performing Business Development Manager to own the full SMB sales cycle, from first conversation to signed deal. This is a hands-on, individual contributor role focused purely on pipeline conversion and revenue delivery. What Will You Do❓This is not a traditional management role. We are looking for a high-intensity, execution-driven Team Lead – SMB Sales (GCC) who can close deals, lead from the front, and drive a team to consistently hit and exceed targets. This is a player-coach role, you will own your own quota while managing and scaling a team of 2–4 Business Development Managers. You are expected to bring structure, discipline, and strategy, while maintaining a strong personal contribution to revenue.<br>Responsibilities:Own and deliver on both team revenue targets and individual sales targets Lead, manage, and push a team of 2–4 SMB sales managers to consistently hit targets Personally close high-value or strategic deals and lead by example Drive a high-performance, high-accountability culture within the team Monitor pipeline health, conversion rates, and sales activity daily Enforce strong CRM discipline, forecasting accuracy, and reporting standards Coach the team on discovery, demos, objection handling, and closing techniques Identify gaps in performance and take immediate corrective action Optimize and refine sales processes, playbooks, and execution strategies Work closely with Marketing and SDR teams to ensure consistent pipeline generation Collaborate with Customer Success for seamless onboarding and retention Provide actionable feedback to Product and Marketing based on market insights<br>What Are We Looking For❓5–7 years of experience in SMB sales, B2B sales, or Saa S sales Proven track record as a top performer / closer Experience managing or mentoring sales teams in a high-performance environment Strong ability to drive results through both personal execution and team leadership Experience in scaling sales operations or growing revenue in fast-paced environments Deep understanding of the GCC market and SMB customer landscape Strong skills in negotiation, objection handling, and closing Data-driven mindset with strong focus on pipeline management and conversion optimization Highly driven, competitive, and execution-focused personality Ability to operate under pressure and deliver in a target-driven environment Experience with CRM systems (Hub Spot, Salesforce, or similar) Fluency in English and Arabic required (French is a plus)<br>What We Offer You❗We believe you will love working at Servme! We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups. We offer highly competitive compensation packages, including bonuses and the potential for shares. We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment. We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.

At World Padel Academy, we're passionate about creating world-class sporting experiences and building a community where people of all ages and abilities can enjoy padel. With successful operations across the region, we continue to grow by delivering exceptional coaching programmes, premium facilities, tournaments, and outstanding customer service.<br>As we prepare for the exciting opening of our newest club in Muscat, Oman, we're looking for an enthusiastic and customer-focused Front Desk Sales & Customer Service Executive to become one of the first faces of our new venue. This is a fantastic opportunity to join a growing international sports organisation and play an important role in launching our newest location.<br>About the Role: As the first point of contact for our members, guests, and prospective clients, you will be responsible for creating a welcoming experience while supporting the smooth day-to-day operations of the club. You will also contribute to sales, lead generation, event coordination, and administrative support, ensuring every customer receives exceptional service.<br>Key Responsibilities:* Greet all visitors in a professional and friendly manner, ensuring minimal wait times in the reception area.* Act as the first point of contact for all incoming enquiries, managing and screening phone calls politely and professionally.* Respond to general enquiries and redirect calls to the appropriate employees or departments to ensure timely resolution.* Engage with assigned potential new clients generated through marketing and advertising channels, ensuring initial contact is completed within 12 hours of lead receipt and follow-up is carried out in line with company standards.* Accurately record all client interactions, enquiries, and follow-up notes in the relevant systems.* Process payments accurately in accordance with company financial policies.* Maintain and update records of new enquiries and registrations, ensuring information is shared with the appropriate departments.* Demonstrate proficiency in Playtomic, Padelmates, or similar booking and scheduling systems, ensuring accurate bookings and client information management.* Support the coordination and execution of events, social sessions, leagues, and tournaments, including registrations, scheduling, and front desk support.* Liaise with coaches, operations, and management teams to ensure the successful delivery of tournaments and events.* Understand and report occupancy percentage totals for the previous day's operations.* Schedule, coordinate, and follow up on meeting requests, including booking meeting rooms.* Assist the support services team with general administrative duties as required.* Maintain a clean, organised, and professional reception area at all times.* Handle all customer and company information with confidentiality and professionalism.<br>What We're Looking For: * Strong communication and interpersonal skills with a professional telephone manner.* Experience using Playtomic, Padelmates, or similar booking management platforms.* Excellent attention to detail with the ability to multitask in a fast-paced environment.* A customer-focused mindset with the ability to build and maintain strong client relationships.* Ability to follow company processes, policies, and service standards consistently.* Fluency in English is required. Additional language skills such as Arabic is considered a strong advantage.<br>How Success Will Be Measured:* 100% of new marketing and advertising leads contacted within 12 hours.* Professional support delivered during events, leagues, socials, and tournaments.* High accuracy across bookings, registrations, and customer records.* Timely reporting of occupancy figures, pending payments, and customer service matters.* Full compliance with company policies relating to payments, confidentiality, and data protection.<br>Why Join World Padel Academy?:* Be part of an ambitious and rapidly growing international sports organisation.* Play a key role in the launch of our brand-new Muscat, Oman club.* Work alongside a passionate team dedicated to delivering exceptional customer experiences.* Build your career within a company that values professionalism, teamwork, and continuous development.<br>If you're passionate about customer service, enjoy working in a fast-paced environment, and want to be part of an exciting new chapter for World Padel Academy, we'd love to hear from you.

<h2 class="h5">وصف العمل</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span><span><span><span><span><span>شغفك وحماسك سيكونان عاملاً مساعداً عندما تستقبل ضيوفنا وتدعمهم أثناء إجراءات الوصول والمغادرة. أسلوبك الأرضي والطبيعي سيؤدي إلى القدرة على إدارة توقعات الضيوف في بيئة سريعة ومزدحمة. مع عين دقيقة للتفاصيل، لن تفوت خطوة في الإجراءات. إدارة المدفوعات ستكون أمراً ثانياً بطبيعتك وستتمتع بمهارات إدخال بيانات ممتازة لدعم تقارير دقيقة.</span> <br></span></span></span></span></p><br><p><span><span><span><span><b><span>المسؤوليات الرئيسية تشمل:</span></b> <br></span></span></span></span></p><br><p><span><span><span><span><span><span>·</span></span> <span>استقبال وترحيب الضيوف والزوار والموردين، الرد على المكالمات الهاتفية وتقديم ترحيب دافئ وفي الوقت المناسب وفقاً لمعايير علامتنا التجارية.</span> <br></span></span></span></span></p><br><p><span><span><span><span><span><span>·</span></span> <span>الإجابة عن استفسارات الضيوف وتقديم معلومات عن العروض وأسعار الغرف والأنشطة والفعاليات في المنطقة المحيطة لتقديم معلومات دقيقة للضيوف</span> <br></span></span></span></span></p><br><p><span><span><span><span><span><span>·</span></span> <span>التأكد من أن المدفوعات تتم وفق إجراءات التعامل مع النقد ومعالجة جميع الحجوزات والإلغاءات بدقة وكفاءة</span> <br></span></span></span></span></p><br><p><span><span><span><span><span><span>·</span></span> <span>تحديد العملاء المحتملين وبناء علاقات طويلة الأمد</span> <br></span></span></span></span></p><br><p><span><span><span><span><span><span>·</span></span> <span>قيادة ذكر الاسم عبر الإنترنت والترويج لتغذية العملاء المرتجعة</span> <br></span></span></span></span></p><br><p><span><span><span><span><span><span>·</span></span> <span>فهم ملاحظات الضيف عبر الإنترنت واستكشاف خيارات التحسين</span> <br></span></span></span></span></p><br><p><span><span><span><span><span><span>·</span></span> <span>تنفيذ مهام مكتبية عامة، بما في ذلك المراسلات والبريد الإلكتروني وأوراق الملفات لضمان سير قسم الاستقبال بسلاسة، والحفاظ على مخزون مناسب من المستلزمات ومواد الاستقبال</span> <br></span></span></span></span></p><br><p><span><span><span><span><span><span>·</span></span> <span>التواصل الفعّال مع جميع الأقسام بشأن طلبات وشكاوى الضيوف لضمان تقديم خدمة سلسة</span> <br></span></span></span></span></p><br><p><span><span><span><span><span><span>·</span></span> <span>ضمان سلامة جميع الضيوف وفقاً لإجراءات السلامة والارشادات</span> <br></span></span></span></span></p><br><br><span>المتطلبات</span><p><span><span><span><span> <span>نهج موجه نحو العميل</span> </span></span></span></span><br></p><br><p><span><span><span><span><span><span>·</span></span> <span>مهارات تواصل ممتازة</span> </span></span></span></span><br></p><br><p><span><span><span><span><span><span>·</span></span> <span>انتباه قوي للتفاصيل</span> </span></span></span></span><br></p><br><p><span><span><span><span><span><span>·</span></span> <span>المرونة والقدرة على العمل تحت الضغط</span> </span></span></span></span><br></p><br><p><span><span><span><span><span><span>·</span></span> <span>القدرة على العمل بشكل مستقل وضمن فريق</span> </span></span></span></span><br></p><br><p><span><span><span><span><span><span>·</span></span> <span>استباقية ومهارات تنظيمية ممتازة</span> </span></span></span></span><br></p><br><p><span><span><span><span><span><span>·</span></span> <span>القدرة على تقديم خدمة عملاء استثنائية لضيوفنا</span> </span></span></span></span><br></p><br><p><span><span><span><span><b><span>يجب أن تتمتع/يكون لديك-</span></b> </span></span></span></span><br></p><br><p><span><span><span><span><span><span>·</span></span> <span>≥ خبرة لا تقل عن سنة واحدة كمكتب استقبال فندق في قسم الاستقبال الأمامي في فندق.</span> </span></span></span></span><br></p><br><p><span><span><span><span><span><span>·</span></span> <span>معرفة بنظام Opera (PMS)</span></span></span></span></span><br></p><br><p><span><span><span><span><span><span>·</span></span>&nbsp;اللغة العربية- تحدثاً وكتابة وقراءة</span></span></span></span><br></p><br><br><span>فوائد</span> </div>

<h2 class="h5">وصف الوظيفة</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span><span><span><span><span>شغفك وطاقتك سيكونان ملموسين عند ترحيبك بضيوفنا ودعمهم خلال إجراءات تسجيل الوصول والمغادرة. ستؤدي طريقتك الطبيعية والمتواضعة إلى إمكانية إدارة توقعات الضيوف في بيئة سريعة ومزدحمة. مع عين دقيقة للتفاصيل، لن تفوت خطوة في الإجراءات. ستكون إدارة المدفوعات سهلة بطبيعتها وسيكون لديك مهارات إدخال بيانات ممتازة لدعم تقارير دقيقة.</span> <br></span></span></span></span></p><br><p><span><span><span><span><b><span>المسؤوليات الأساسية تشمل:</span></b> <br></span></span></span></span></p><br><p><span><span><span><span><span><span>·</span></span> <span>استقبال الضيوف والزوار والموردين والرد على المكالمات الهاتفية وتقديم ترحيب دفء وبالتوقيت المناسب وفق معايير علامتنا التجارية.</span> <br></span></span></span></span></p><br><p><span><span><span><span><span><span>·</span></span> <span>الإجابة عن استفسارات الضيوف وتقديم معلومات حول العروض وأسعار الغرف والأنشطة والفعاليات في المنطقة المحيطة لتوفير معلومات دقيقة للضيوف</span> <br></span></span></span></span></p><br><p><span><span><span><span><span><span>·</span></span> <span>التأكد من إجراء المدفوعات وفق إجراءات التعامل مع النقد ومعالجة جميع الحجوزات والإلغاءات بدقة وكفاءة</span> <br></span></span></span></span></p><br><p><span><span><span><span><span><span>·</span></span> <span>تحديد العملاء المحتملين للشركات وبناء علاقات طويلة الأجل</span> <br></span></span></span></span></p><br><p><span><span><span><span><span><span>·</span></span> <span>قيادة الإشارات إلى الاسم عبر الإنترنت وتعزيز ملاحظات العملاء</span> <br></span></span></span></span></p><br><p><span><span><span><span><span><span>·</span></span> <span>فهم تعليقات الضيوف عبر الإنترنت واستكشاف خيارات التحسين</span> <br></span></span></span></span></p><br><p><span><span><span><span><span><span>·</span></span> <span>تنفيذ واجبات مكتبية عامة، بما في ذلك المراسلات، والبريد الإلكتروني والأرشفة لضمان سير قسم الاستقبال بسلاسة، والحفاظ على مخزون مناسب من المستلزمات وقرطاسية الاستقبال</span> <br></span></span></span></span></p><br><p><span><span><span><span><span><span>·</span></span> <span>التواصل الفعّال مع جميع الأقسام بشأن طلبات وشكاوى الضيوف لضمان تقديم الخدمة بسلاسة</span> <br></span></span></span></span></p><br><p><span><span><span><span><span><span>·</span></span> <span>ضمان سلامة جميع الضيوف وفقًا لإجراءات السلامة والإرشادات</span> <br></span></span></span></span></p><br><br><span>المتطلبات</span><p><span><span><span><span> <span>نهج يركز على العميل</span> </span></span></span></span><br></p><br><p><span><span><span><span><span><span>·</span></span> <span>مهارات اتصال ممتازة</span> </span></span></span></span><br></p><br><p><span><span><span><span><span><span>·</span></span> <span>دقة عالية في التفاصيل</span> </span></span></span></span><br></p><br><p><span><span><span><span><span><span>·</span></span> <span>مرونة، قدرة على العمل تحت الضغط</span> </span></span></span></span><br></p><br><p><span><span><span><span><span><span>·</span></span> <span>القدرة على العمل بشكل مستقل وفي فريق</span> </span></span></span></span><br></p><br><p><span><span><span><span><span><span>·</span></span> <span>نهج مبادر وتنظيم ممتاز</span> </span></span></span></span><br></p><br><p><span><span><span><span><span><span>·</span></span> <span>القدرة على تقديم خدمة عملاء استثنائية لضيوفنا</span> </span></span></span></span><br></p><br><p><span><span><span><span><b><span>يجب أن تكون / لديك</span></b> </span></span></span></span><br></p><br><p><span><span><span><span><span><span>·</span></span> <span>&nbsp;الخبرة لا تقل عن سنة واحدة كموظف استقبال فندقي في قسم الاستقبال الأمامي بفندق.</span> </span></span></span></span><br></p><br><p><span><span><span><span><span><span>·</span></span> <span>معرفة Opera (PMS</span></span></span></span></span><br></p><br><p><span><span><span><span><span><span>·</span></span>&nbsp;اللغة العربية - التحدث والكتابة والقراءة</span></span></span></span><br></p><br><br><span>الفوائد</span> </div>

Job Description<br><br>Wood is currently recruiting for an experienced Lead Process Engineer to be based at office in Abu Dhabi within our within our Oil, Gas & New Energies business based in Abu Dhabi, United Arab Emirates.<br><br>Due to the nature of the projects and client expectation, the position will be based at our office in Abu Dhabi, United Arab Emirates and will require occasional travel to Spain.<br><br>The Role <br><br>This is an exciting opportunity for an experienced PMC Lead Process Engineer with a proven track record in the delivering for a high-profile client.<br><br>Our Clients and Projects<br><br>Designing the future. Transforming the world. <br><br>Across EMEA, our teams are providing solutions and expertise to support our growing client base, focused on combining maintenance and operations with asset management, modifications and engineering services across the energy and materials markets.<br><br>We are focused on growth and our strategy is centered around building partnerships with our clients across the three regions: UK, Norway and the Middle East and Africa.<br><br>What We Can Offer<br><br>Meaningful and interesting projects: Delivered to high profile clients across the Energy Sector Commitment to Diversity and Inclusion: We are an organization actively committed to diversity and inclusion across our business Competitive remuneration package: With regular reviews to ensure we are rewarding at the right level in line with the market Medical Insurance: Ensures inpatient, and outpatient medical care is available should you require treatment Group Life and Personal Accident Insurance: The company provides Life Assurance cover End of Service Gratuity: In line with UAE Labor Law, all employees are eligible for an End of Service benefit The Employee Share Plan: Gives you the opportunity to purchase Wood shares and receive a match from the company Long Service Award: Wood values the commitment and loyalty of our people. Celebrating Long Service provides an opportunity for the business to demonstrate their appreciation of the hard work, dedication and many years’ services of our employees at 5 - year service milestones Commitment to continued professional development: Development plans that are tailored to your individual needs and interests Global connections: Join experts around the world who are at the leading edge of our industry, shaping the standards of our profession Energy Transition Academy: Join a community of experts sharing your knowledge and gaining more exposure to a variety of existing and emerging energy systems - delivered by experts in their field<br><br>Responsibilities<br><br>Job Objective<br><br>To lead and manage all process engineering activities on behalf of the Project Management Consultant (PMC) for ADNOC projects, ensuring the safe, efficient, and compliant delivery of process design and engineering in alignment with ADNOC standards, project specifications, and international best practices. The role is responsible for providing technical leadership, overseeing EPC contractor deliverables, ensuring design integrity, optimizing process performance, and supporting the successful execution of the project within scope, schedule, and budget.<br><br>Ensure integration of overall Process Engineering. Overall coordination within IPMT Process Engineering Team Ensure quality and accuracy of Engineering Consultant’s & EPC Contractor’s Process Engineering design activities Review and approval of Engineering Consultant's and EPC Contractor’s work and ensure compliance with ADNOC project specifications, relevant codes and standards, and best industry practices Coordinate the required engineering participation in the development and analysis of various design options and business models. Contribute input and expertise in the development and analysis of various design options and business models to design optimization and validation Participate in teams for equipment sizing / equipment selection considering optimization and standardization Ensure that the facilities are designed in accordance with the latest corporate guidelines with respect to environment and health aspects Ensure full utilization of the existing facilities while optimizing the facilities required for the new projects Participate in layout reviews, Model review, design reviews, and technical workshops Provide technical assistance and coordination with other discipline engineers Coordinate technical reviews and bid evaluation, and performance evaluation Provide technical assistance during installation, pre-commissioning & commissioning Report to ADNOC Discipline Team Leader, Engineering Manager, and provide support to Project Managers and Engineers within the Project Management Team organization Interface with Managers, Team Leaders and Engineers in Company's Technical Departments, Business Units, Operations Units, and Logistics Department Interface regularly with Contractor’s Engineering and Project Management team and discipline engineers as and when required<br><br>Qualifications<br><br>What makes you remarkable? <br><br>At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world’s most critical challenges.<br><br>Bachelor of Science degree in Chemical Engineering Minimum of 15 years of relevant experience in oil and gas industry Excellent written and verbal communication skills Excellent technical team and interpersonal skills Experience and detailed knowledge of relevant international codes and standards Knowledge of engineering computer programs and general business software Ability to make independent decisions in the planning, organizing and coordinating to develop solutions to complex problems<br><br>About Us<br><br>Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy & Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br><br>Diversity Statement <br><br>We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.

Job Description<br><br>Wood is currently recruiting for an experienced Lead Process Engineer to be based at office in Abu Dhabi within our within our Oil, Gas & New Energies business based in Abu Dhabi, United Arab Emirates.<br><br>Due to the nature of the projects and client expectation, the position will be based at our office in Abu Dhabi, United Arab Emirates and will require occasional travel to Spain.<br><br>The Role <br><br>This is an exciting opportunity for an experienced PMC Lead Process Engineer with a proven track record in the delivering for a high-profile client.<br><br>Our Clients and Projects<br><br>Designing the future. Transforming the world. <br><br>Across EMEA, our teams are providing solutions and expertise to support our growing client base, focused on combining maintenance and operations with asset management, modifications and engineering services across the energy and materials markets.<br><br>We are focused on growth and our strategy is centered around building partnerships with our clients across the three regions: UK, Norway and the Middle East and Africa.<br><br>What We Can Offer<br><br>Meaningful and interesting projects: Delivered to high profile clients across the Energy Sector Commitment to Diversity and Inclusion: We are an organization actively committed to diversity and inclusion across our business Competitive remuneration package: With regular reviews to ensure we are rewarding at the right level in line with the market Medical Insurance: Ensures inpatient, and outpatient medical care is available should you require treatment Group Life and Personal Accident Insurance: The company provides Life Assurance cover End of Service Gratuity: In line with UAE Labor Law, all employees are eligible for an End of Service benefit The Employee Share Plan: Gives you the opportunity to purchase Wood shares and receive a match from the company Long Service Award: Wood values the commitment and loyalty of our people. Celebrating Long Service provides an opportunity for the business to demonstrate their appreciation of the hard work, dedication and many years’ services of our employees at 5 - year service milestones Commitment to continued professional development: Development plans that are tailored to your individual needs and interests Global connections: Join experts around the world who are at the leading edge of our industry, shaping the standards of our profession Energy Transition Academy: Join a community of experts sharing your knowledge and gaining more exposure to a variety of existing and emerging energy systems - delivered by experts in their field<br><br>Responsibilities<br><br>Job Objective<br><br>To lead and manage all process engineering activities on behalf of the Project Management Consultant (PMC) for ADNOC projects, ensuring the safe, efficient, and compliant delivery of process design and engineering in alignment with ADNOC standards, project specifications, and international best practices. The role is responsible for providing technical leadership, overseeing EPC contractor deliverables, ensuring design integrity, optimizing process performance, and supporting the successful execution of the project within scope, schedule, and budget.<br><br>Ensure integration of overall Process Engineering. Overall coordination within IPMT Process Engineering Team Ensure quality and accuracy of Engineering Consultant’s & EPC Contractor’s Process Engineering design activities Review and approval of Engineering Consultant's and EPC Contractor’s work and ensure compliance with ADNOC project specifications, relevant codes and standards, and best industry practices Coordinate the required engineering participation in the development and analysis of various design options and business models. Contribute input and expertise in the development and analysis of various design options and business models to design optimization and validation Participate in teams for equipment sizing / equipment selection considering optimization and standardization Ensure that the facilities are designed in accordance with the latest corporate guidelines with respect to environment and health aspects Ensure full utilization of the existing facilities while optimizing the facilities required for the new projects Participate in layout reviews, Model review, design reviews, and technical workshops Provide technical assistance and coordination with other discipline engineers Coordinate technical reviews and bid evaluation, and performance evaluation Provide technical assistance during installation, pre-commissioning & commissioning Report to ADNOC Discipline Team Leader, Engineering Manager, and provide support to Project Managers and Engineers within the Project Management Team organization Interface with Managers, Team Leaders and Engineers in Company's Technical Departments, Business Units, Operations Units, and Logistics Department Interface regularly with Contractor’s Engineering and Project Management team and discipline engineers as and when required<br><br>Qualifications<br><br>What makes you remarkable? <br><br>At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world’s most critical challenges.<br><br>Bachelor of Science degree in Chemical Engineering Minimum of 15 years of relevant experience in oil and gas industry Excellent written and verbal communication skills Excellent technical team and interpersonal skills Experience and detailed knowledge of relevant international codes and standards Knowledge of engineering computer programs and general business software Ability to make independent decisions in the planning, organizing and coordinating to develop solutions to complex problems<br><br>About Us<br><br>Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy & Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br><br>Diversity Statement <br><br>We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>ICV Strategy and Business Development</p><p>•Lead in-depth analysis of EGA procurement data, market trends, and local opportunities to develop and implement robust ICV strategies aimed at increasing local content across projects, including backward integration to reduce dependency on external sourcing.</p><p>•Collaborate with procurement and business areas to integrate ICV from planning stages, identifying opportunities for new local industries where EGA may co-invest or lead.</p><p>•Develop business cases for ICV-related initiatives, including partnerships for local supplier development, and ensure alignment with corporate strategy through coordination with Strategy &amp; Corporate Development.</p><p>•Steers localization and award-weighting decisions across ~USD 1.8B/year and ~30,000 PO lines at EGA to maximize UAE value retention in line with MoIAT’s AED 300B 2031 industrial target.</p><p>•Prioritize and mature opportunities for local business growth including SMEs to support EGA operational and corporate requirement.</p><p>•Attract suppliers of all categories for materials and services to establish manufacturing facilities and service centers in UAE.</p><p>•Influences EGA end users for sourcing toward UAE-made solutions while safeguarding quality, cost, delivery and develops supplier ecosystems (qualification, dual-sourcing, resilience).</p><p>•Monitor and review the EGA ICV model in place and recommend improvements where applicable.</p><p>•Support initiatives related to Make it in the Emirates.</p><p>•Support build EGA’s SME program end-to-end (policies, database, IT capture, adoption with end users), partners with government to enable SMEs, and coaches SMEs on cost/quality/delivery/ESG to be tender-ready.</p><p>Stakeholder Engagement and Supplier Development</p><p>•Coordinate meetings, workshops, and engagements with internal stakeholders, suppliers, contractors, government entities and external partners to promote EGA's ICV strategy and foster collaborations.</p><p>•Support a cross-company (Procurement, Operations, Finance, Legal, ESG) ICV agenda with one direct report and engage in multi-function delivery with external partners (MoIAT/OEMs/SMEs/MIITE).</p><p>•Participate in industry conferences to promote EGA's ICV.</p><p>•Establish supplier development programs, providing training, education, and support to enhance local suppliers' capabilities.</p><p>Risk Assessment and Compliance</p><p>•Develop and revise ICV and SME related policies, processes, and procedures periodically, aligning with industry leaders.</p><p>•Co-shapes national ICV policy with MoIAT and continuously updates EGA ICV policies/procedures and governance to raise ICV year-on-year.</p><p>Reporting and Performance Management</p><p>•Monitor, measure, and report on ICV and SME performance, spend, and project progress, generating insightful data analyses and dashboards for senior leadership.</p><p>•Set and track KPIs for ICV and SME , focusing on local value creation.</p><p>•Ensure compliance with internal ICV and SME policies and contribute to continuous improvement projects using Lean methodology.</p><p>•Plan and manage supplier events aimed at recognizing supplier and promoting awareness of key initiatives such as In-Country Value (ICV), Small and Medium Enterprises (SMEs), and Responsible Sourcing.</p><p>System/Process Improvement and Digitalization</p><p>•Liaise with IT to propose and implement system enhancements for ICV and SME tracking, supplier qualification, and data gathering.</p><p>•Collaborate with internal and external stakeholders to identify opportunities where advanced manufacturing, digital tools, or automation can increase local production capability and supplier competitiveness.</p><p>•Explore with international OEMs, technology providers, and academic institutions to promote joint ventures or partnerships that localize advanced technologies in the UAE.</p><p>Environment, Health &amp; Safety</p><p>•Comply with all relevant EHS policies, procedures, and controls to ensure a healthy and safe work environment.</p><p>Team Leadership</p><p>•Lead and mentor junior team members (e.g., analysts) in ICV initiatives, providing on-the-job training and performance feedback ensuring knowledge transfer and best practices.</p><p>AUTHORITY/ DECISION MAKING:</p><p>•Explore &amp; authorize supplier lists and ICV-related decisions subject to alignment with senior leadership.</p><p>•Engage with internal and external stakeholders to explore opportunities, develop roadmaps for projects and recommend projects for further development to Strategy &amp; Corporate Development (S&amp;CD) team.</p><p>•Follow EGA’s Delegation of Authority for all other actions, escalating complex issues to senior leadership.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Minimum Qualifications:</p><p>•Bachelor’s degree in Supply Chain, Business Administration, Finance, Accounting, Sustainability, or equivalent.</p><p>Minimum Experience:</p><ul><li><p>8-10 years’ experience in supply chain, procurement, business development, or sustainability, with at least 3-5 years in data analytics, ICV/responsible sourcing programs, or related roles in metals/mining industry.</p></li></ul><p>•Track record in local supplier development and manufacturing development.</p><p>Skills:</p><p>•Strong data analytical skills, including category spend analysis and market trend evaluation.</p><p>•Proficiency in MS Office (Word, Excel, Access, PowerPoint), SAP, and supply chain tools/systems.</p><p>•Understanding of aluminium industry challenges, market trends, and standards</p><p>•Excellent problem-solving, negotiation, and presentation skills.</p><p>•Strong communication and interpersonal skills for stakeholder engagement and relationship building.</p><p>•Ability to work under minimal supervision, prioritize tasks, and drive initiatives with agility and structure.</p></li></ul><p></p></section>

<h2 class="h5">الوصف الوظيفي</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><span><span><span>سكي Sommelier أيسكي / مساعد مدير مطعم - لابيس (متحدث ياباني)</span></span></span>&nbsp;<br><span><span>(<span>20044</span></span></span></p><br> <p><span><span>في ون آند أونلي، نسعى لإيجاد الفرح لضيوفنا من خلال التوقع والإبداع والدقة والتعاطف والدفء. نحن نُفَصِّل كل جانب من إقامة ضيفنا لجلب أحلامهم ورغباتهم إلى الحياة. مع أجواء أنيقة ولكن بلا تكلف زائد، وفريق دقيق ولكنه ودود، نسعى لتجاوز توقعات ضيوفنا في كل منعطف ممكن.&nbsp;</span></span></p><br> <p><br><span><span>تلمع على قمة خاصة من جزيرة بالم، ون آند أونلي ذا بالوم هو ملاذ شاطئي حميم حيث تلتقي عجائب دبي الحديثة بسحر العرب القديم. مع معرفة سخية، نتوقع احتياجات ضيوفنا وتفوق التوقعات. سواء كنا نصمم يوم عائلي مثالي أو نرتب عشاء خاص رومانسي، نتعامل مع كل شيء بخيال لإشعال شعور باللعب والاستكشاف والمغامرة. ليس هذا مجرد عملنا، إنها شغفنا.</span></span></p><br> <p><span>مع منتجعات رائعة منتشرة حول العالم وتوسع مخطط مثير، لدى كيرزنر إنترناشونال حاليًا فرصة رائعة لـ<strong> سكي Sommelier</strong>/<strong>Assistant Restaurant Manager</strong> للانضمام إلى فريق الطعام والشراب في <strong>One&amp;Only the Palm Resort</strong> في دبي.</span></p><br> <p><span>يلعب مساعد مدير المطعم دورًا رئيسيًا في ضمان سير العمل بسلاسة، والحفاظ على معايير الخدمة، ودعم مدير المطعم في تحقيق الربحية ورضا الضيوف. تتطلب هذه الوظيفة قيادة قوية، ومعرفة تشغيلية، والقدرة على إدارة الموظفين بفعالية مع تقديم تجربة طعام استثنائية.</span></p><br> <p><strong><span>المهام الأساسية:</span></strong></p><br> <ul> <li><span>مساعدة مدير المطعم في إعداد ميزانية التشغيل السنوية وتحقيق أقصى ربحية. </span></li> <li><span>الحفاظ على معايير خدمة الضيوف وضمان دقة دوام الموظفين والالتزام بسياسات الشركة. </span></li> <li><span>دعم التوظيف وبرامج التدريب وجدولة الموظفين وفقًا لاحتياجات العمل. </span></li> <li><span>التعامل مع شكاوى الضيوف بمهنية والحفاظ على علاقات إيجابية مع الضيوف وأعضاء الفريق. </span></li> <li><span>إجراء إحاطات يومية، إعداد جداول العمل، وضمان وجود قوة عاملة كافية. </span></li> <li><span>التواصل الفعال مع الأقسام المرتبطة (المطبخ، مطاعم أخرى). </span></li> <li><span>إدارة الإجراءات الشخصية (الإجازات، العمل الإضافي، الإجراءات الانضباطية). </span></li> <li><span>المساعدة في الجرد بنهاية الشهر وإجراءات التحكم في التكاليف. </span></li> <li><span>تنفيذ إجراءات توفر التكاليف ومراقبة الكسر/الخسائر. </span></li> <li><span>ضمان الامتثال لسياسات الطعام والشراب ومعايير الخدمة وإجراءات السلامة. </span></li> <li><span>الحفاظ على معايير التنظيم والترويج لرضا الضيوف. </span></li> <li><span>المشاركة في جمعيات صناعية ومشروعات مجتمعية لتعزيز صورة الفندق. </span></li> <li><span>تدريب وتوجيه وتقييم أداء الموظفين؛ إجراء التدريب أثناء العمل. </span></li> <li><span>تحفيز والحفاظ على روح الفريق القوية داخل قسم خدمة المطعم.</span></li> <li><span>ضمان الالتزام بلوائح الصحة والنظافة والسلامة. </span></li> <li><span>التأكد من الامتثال لقوانين الترخيص المحلية ومعايير سلامة الغذاء. </span></li> <li><span>إجراء تدقيقات منتظمة للنظافة والإجراءات التشغيلية.</span></li> <li><span>الإشراف، والإرشاد، وتحفيز أعضاء الفريق لتحقيق خدمة ممتازة. </span></li> <li><span>إجراء تقييمات أداء دورية وتقديم ملاحظات بناءة..</span></li> <li><span>التعاون مع فرق التسويق لتنفيذ حملات ترويجية وقوائم موسمية. </span></li> <li><span>مراقبة أنشطة المنافسين وتقديم أفكار مبتكرة للبقاء في الصدارة.</span></li> <li><span>الإشراف على جودة خدمة الطعام والشراب لضمان رضا الضيوف استثنائي.</span></li> <li><span>الاستجابة بسرعة لتعليقات الضيوف وتنفيذ إجراءات تصحيحية.</span></li> <li><span>تطوير مبادرات لتعزيز ولاء الضيوف وتكرار الأعمال.</span></li> <li><span>مراقبة أداء المبيعات اليومية وتنفيذ استراتيجيات لزيادة الإيرادات. </span></li> <li><span>المساعدة في التنبؤ بالميزانية والميزانية والتحكم في تكاليف التشغيل. </span></li> <li><span>ضمان الامتثال لإجراءات النقد وعمليات نقاط البيع.</span></li> </ul> <p><strong><span>المهارات والخبرة والمتطلبات التعليمية</span></strong></p><br> <ul> <li><span>قدرات قيادية وإدارة فريق قوية. </span></li> <li><span>مهارات اتصال وتفاعل بين الأشخاص ممتازة. </span></li> <li><span>حد أدنى 2–3 سنوات خبرة في عمليات المطاعم أو الضيافة. </span></li> <li><span>حل المشكلات واتخاذ القرار تحت الضغط. </span></li> <li><span>فهم مالي للميزانية والتحكم في التكاليف وتحسين الإيرادات. </span></li> <li><span>معرفة بعمليات الطعام والشراب ومعايير الخدمة. </span></li> <li><span>القدرة على تعدد المهام وتحديد الأولويات في بيئة سريعة الإيقاع. </span></li> <li><span>الإتقان في أنظمة نقاط البيع وبرمجيات إدارة المطاعم. </span></li> <li><span>تميز خدمة العملاء ومهارات حل النزاعات. </span></li> <li><span>الاهتمام بالتفاصيل والالتزام بمعايير النظافة والسلامة</span></li> <li><span>سجل حافل بالإشراف على الموظفين وإدارة العمليات اليومية. </span></li> <li><span>خبرة في التعامل مع الميزانيات والمخزون والتحكم في التكاليف. </span></li> <li><span>التعرض لتنظيم الفعاليات والعمليات الاحتفالية ميزة إضافية. </span></li> <li><span>الإلمام بمبادرات التسويق وتقنيات البيع الإضافي.</span></li> </ul> <p><span>في <strong>One&amp;Only</strong>، خلق الفرح <strong>JOY</strong> هو في مقدمة كل ما نقوم به. إذا كنت الشخص الذي يجعل كل تفصيل مهم ويجرؤ على الخروج عن المألوف في كل مهمة مكلف بها بروح إيجابية ولديك الشغف لتحقيقها، فهذه هي الوظيفة المناسبة لك.</span></p><br> <p><span>يرجى التقديم مباشرة من خلال هذا الموقع وتقديم أحدث <strong>CV</strong>.</span></p><br> <p><span>نشكر لكم اهتمامكم بـ Kerzner –<strong>One&amp;Only</strong> Resorts. يرجى ملاحظة أن الاتصالات ستوجه فقط للمرشحين المختارين.</span></p><br> <p><span><span>علامتنا التجارية تتوسع بسرعة غير مسبوقة. نحن نستثمر في نمو شركتنا وهذا يعني أننا ملتزمون بالاستثمار فيك. انضم إلى فريق ذو قلب مفتوح وبديهة وكرم وروح عفوية. نؤمن بجعل ضيوفنا سعداء أكثر مما تخيلوا. نفاجئهم في كل خطوة ونخلق ذكريات ستدوم مدى الحياة. ستكون في قلب هذه الرؤية، لتستمر في الابتكار لتقديم تجارب مذهلة وذكريات دائمة.</span></span></p><br> </div>

Role Purpose:<br>The Business Analyst supports the development and continuous improvement of the Airline Website and CMS platform, ensuring delivery of high-quality, customer-centricdigital experiences that drive key digital and commercial KPIs.<br>This role is part of a critical customer-facing digital product area and works closely with Product, Digital, Ecommerce, Technology, UX, and Content teams. The Business Analyst is responsible for eliciting, analysing, documenting, and validatingrequirements, ensuring business priorities are clearly translated into implementableuser stories and delivered effectively by Agile teams.<br>The role operates within a SAFe Agile Release Train (ART) and collaborates withmultiple Product Owners and scrum teams to manage dependencies and enableend-to-end delivery across the customer journey.<br>Key Accountabilities:<br>Requirements & Analysis Translate product strategy and roadmap into clear business and functionalrequirements. Analyse customer, business, and system needs for airline website and CMSinitiatives Support feature discovery and solution definition with UX, architecture, anddevelopment teams Backlog & Sprint Support Support Product Owners in maintaining a high-quality, ready-to-deliverbacklog Detail features and user stories with acceptance criteria and acceptance tests Ensure development teams clearly understand requirements and desiredoutcomes Assist in managing dependencies across teams and Product Owners<br>Delivery & Quality Validate delivered features against acceptance criteria and Definition of Done Support UAT planning, execution, defect triage, and business sign-off[Classification:Public]Assist with sprint reviews, demos, and stakeholder validation sessions Agile & SAFe Participation Participate in SAFe ceremonies including PO Sync, Program Backlog Refinement, WSJF, Sprint Planning, and PI Planning Support retrospectives and continuous improvement initiatives Maintain relevant Agile artefacts including backlogs, program Kanban updates,and documentation<br>Stakeholder Engagement Act as a liaison between business stakeholders, product leadership, and deliveryteams Ensure consistent communication of requirements, progress, risks, anddependencies<br>Education & Experience:Essential5+ years’ experience as a Business Analyst or in product development roleswithin digital, airline, ecommerce, fintech, or financial services environments Bachelor’s degree in Computer Science, Information Systems, Engineering,or equivalent Strong experience working in Agile delivery environments (Scrum and SAFe)2+ years’ experience with Adobe Experience Manager (AEM) or similar CMSplatforms (preferred)2+ years’ experience using JIRA for epics, features, user stories, and sprintbacklogs (mandatory) Proven delivery experience on customer-facing digital platforms Strong analytical, documentation, communication, and stakeholdermanagement skills[Classification:Public]<br>Desirable SAFe Product Owner / Product Manager certification Agile or Business Analysis certifications (CSPO, PSPO, PMI-PBA, IIBA)<br>Key Competencies Requirements analysis & problem solving Stakeholder management and collaboration Attention to detail and quality orientation Ability to manage priorities and deadlines Proactive, delivery-focused mindse

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Binance is the world's largest crypto exchange, serving 319M+ users across 100+ countries. We ship some of the most sophisticated and innovative financial and technology products in the world, and a fast-growing suite of consumer, institutional and AI offerings.</p><br> <p>But here's the truth: our products are often better than the stories we tell about them.</p><br> <p>We're looking for a world-class Product Marketing leader to change that — someone who can turn complex crypto and fintech products into clear, human, compelling stories that drive global adoption, and build the PMM function that powers Binance's next chapter of growth.</p><br> <p>This is a rare role to define how hundreds of millions of people understand crypto, finance, and the future of money. You'll sit at the center of Product, Growth, Regional Marketing, Brand, Social, Comms, Legal/Compliance, and CS — close to the CMO, close to product &amp; business units, and close to the community and markets.</p><br> <p>The right person here will define how Binance is understood by the next billion users.</p><br> <br><br><p><b>Responsibilities</b></p><br><p>1. Global GTM Strategy &amp; Execution</p><br> <p>Own end-to-end go-to-market for Binance's global product portfolio — positioning, messaging, audience segmentation, launch strategy, channel orchestration, and post-launch optimization. Every major launch will have a clear reason <em>why it matters</em>, <em>who it's for</em>, <em>why now</em>, and <em>what user behavior we want to drive </em>. Define what success looks like — awareness, adoption, activation, retention, engagement, revenue, sentiment — and deliver against it.</p><br> <p>2. Product Storytelling That Actually Lands</p><br> <p>Translate complex products — derivatives, on-chain mechanics, stablecoins, yield, custody — into value propositions and narratives that real humans understand, trust, and act on. Make the hard stuff feel obvious. Make the powerful stuff feel inevitable. Help Binance move from "shipping many features" to telling fewer, sharper, higher-impact product stories. Partner with Brand, Creative, Content, Social, and Regional to make sure stories become campaigns — not just feature announcements.</p><br> <p>3. Voice of the User &amp; Market</p><br> <p>Be the sharpest synthesizer in the room. Pull signal from user research, customer feedback, market trends, competitor moves, product data, campaign performance, and regional insights — and feed it back into Product and Business teams to shape <em>what we build</em> and <em>how we grow</em>. Advocate relentlessly for user clarity, trust, and product-market fit.</p><br> <p>4. Team Building &amp; Transformation</p><br> <p>Take a team of talented individual PMMs and transform it into a high-performing, integrated global function. Hire, develop, and retain top talent. Raise the quality bar on positioning, launch readiness, storytelling, and post-launch learnings. Build the playbooks, frameworks, and rituals that make great PMM scalable at Binance.</p><br> <p>5. Cross-Functional Orchestration</p><br> <p>Be the connective tissue across Product, Growth, Regional, Brand, Social, PR/Comms, Legal, Compliance, Business, and CS. Lead through influence, not org chart. Build informal authority through clarity, judgment, and follow-through. Anticipate blockers, clarify ownership, and make sure key launches don't get lost between functions.</p><br> <p>6. Performance &amp; Iteration</p><br> <p>Track every launch and campaign. Know what worked, what didn't, and why. Live in the data, not above it. Turn insights into the next playbook. Continuously improve Binance's product marketing system over time.</p><br> <p>7. AI-Native Operating Model</p><br> <p>Use AI aggressively across research, customer insight synthesis, messaging, content creation, localization, competitive analysis, and workflow. Help the team become faster, sharper, and more scalable — while balancing AI productivity with human judgment, creativity, and taste.</p><br> <br><p><b>Requirements</b></p><br><p>Must-Haves</p><br> <p>8+ years in product marketing, GTM, or growth marketing, with at least 3 years leading teams.</p><br> <p>A portfolio of launches you're proud of — products or campaigns that moved real business metrics, not vanity numbers.</p><br> <p>Deep familiarity with global consumer markets — how users think, what they trust, and what makes them click.</p><br> <p>Working knowledge of crypto/Web3 or fintech. This is a huge plus. You don't need to be an OG, but you need to understand the products, the users, and the regulatory complexity. If you've worked in consumer fintech and are crypto-curious with a track record of fast learning, talk to us.</p><br> <p>Consumer product instincts — you've marketed products used by millions, not just enterprise SaaS.</p><br> <p>Exceptional creative judgment and taste — you can tell when a narrative is sharp vs. generic, when a campaign is brave vs. safe, when copy is alive vs. dead.</p><br> <p>Strong analytical chops — you can build a segmentation, read a funnel, pressure-test a forecast, and turn data into decisions.</p><br> <p>Proven people leadership — hiring, developing, and retaining strong marketing talent; transforming teams, not just inheriting them.</p><br> <p>AI-native operator — you use AI aggressively to 10x output.&nbsp;</p><br> <p>Comfort in ambiguity — you can bring structure to chaos and operate in a fast-paced, global, remote-first environment.</p><br> <p>Fluent in English. Mandarin as a huge bonus. You'll work daily across global and diverse leaders and teams.</p><br> <p>Strongly Preferred</p><br> <p>Experience in crypto, blockchain, exchanges, wallets, DeFi, payments, trading, or consumer financial products.</p><br> <p>Marketing to global audiences across multiple regions, cultures, and regulatory environments.</p><br> <p>Experience building or transforming a PMM function from the ground up.</p><br> <p>Working effectively with Legal, Compliance, and Communications in a regulated or reputation-sensitive industry.</p><br> <p>Bilingual English/Mandarin language is required to be able to coordinate with overseas partners and stakeholders.</p><br> <br><br> </div>

About Us:<br><br>Mubadala is a global and responsible investment company with US$385 billion assets under management. five global offices and business investments in 50+ countries, with the focus of creating sustainable financial returns for the Government of Abu Dhabi.<br><br>We have set the ambition to double the size of our portfolio to half a trillion dollars over the next decade. This brings exciting opportunities for people across the organization, enabling them to access new, diverse and challenging experiences.<br><br>We invest in our people and give you an unrivalled opportunity for growth, development and success, while contributing to Mubadala's positive impact on local and global communities.<br><br>Join us at Mubadala and make change happen!<br><br>What you will do:<br><br>Data solution architecture <br><br>Design end-to-end solutions across source systems, integration services, the enterprise data platform, Snowflake, semantic layers, APIs and business intelligence products.<br><br>Translate business outcomes into solution designs, target-state data flows, source-to-target mappings, transformation rules, interface contracts and non-functional requirements.<br><br>Define reusable integration patterns for structured, semi-structured and external market or Saa S data, spanning batch, API and event-driven approaches.<br><br>Guide technical decisions on data persistence, history, schema design, data product boundaries and downstream consumption, keeping designs scalable, supportable and aligned to enterprise architecture, security and governance standards.<br><br>Data engineering and platform delivery <br><br>Lead, and where required directly contribute to, the design, build and productionisation of ETL/ELT pipelines and reusable data services across cloud and hybrid environments.<br><br>Coordinate ingestion, transformation, orchestration, error handling, reconciliation and monitoring using platforms such as Informatica IICS, Azure services, Snowflake and Neo4J.<br><br>Review pipeline performance, data latency, throughput, failure patterns and operating cost, and drive practical remediation and optimisation.<br><br>Ensure production readiness through automated deployment, version control, environment promotion, rollback planning and runbooks, introducing metadata-driven and configuration-led patterns that reduce manual work.<br><br>Analytics, BI and business solution enablement <br><br>Own the data-readiness layer for dashboards, executive reporting, operational analytics and AI use cases, ensuring trusted definitions and consistent calculations.<br><br>Partner with business teams to define KPIs, validation extracts, dashboard requirements, user personas, refresh frequency, access rules and acceptance criteria.<br><br>Guide Power BI solution design, including semantic models, dataflows, row-level security, workspace promotion, validation and production support.<br><br>Challenge unclear or changing requirements and convert them into signed-off requirements, mappings, formulas and controlled revisions, including executive and mobile analytics experiences where security, performance and clarity are critical.<br><br>Data quality, governance and security <br><br>Embed data-quality checks, reconciliation controls and exception reporting into pipelines and data products, and define reusable data-quality rules with transparent reporting of failures.<br><br>Ensure lineage, ownership, data definitions, business rules, source-to-target mappings and transformation logic are documented and maintained, with auditability across environments.<br><br>Implement role-based security controls and encryption for data at rest and in transit, in line with UAE data privacy regulations and GDPR principles.<br><br>Work with governance teams to align data products with the enterprise glossary, catalogue, classification, retention and privacy requirements, and drive resolution of source-data issues through evidence-based analysis and clear ownership.<br><br>Delivery leadership and stakeholder management <br><br>Lead delivery across multi-disciplinary teams without relying on formal line authority, setting priorities, sequencing dependencies and maintaining clear accountability.<br><br>Coordinate with business product owners, investment teams, Human Capital, audit, finance, AI teams, vendors and managed-service partners to deliver agreed outcomes.<br><br>Run solution workshops, design reviews, backlog reviews, UAT readiness sessions, issue-resolution calls and go-live checkpoints.<br><br>Provide concise, evidence-based status updates covering progress, blockers, decisions, risks and dependencies, balancing tactical delivery needs with long-term platform integrity.<br><br>Testing, release and operational assurance <br><br>Define SIT, UAT, regression, reconciliation and security test scenarios with clear acceptance criteria and traceable sign-off.<br><br>Ensure every production change follows approved release and change-management processes, including impact assessment, rollback, validation and business confirmation.<br><br>Lead incident triage and root-cause analysis for data, access and reporting issues, oversee service transition, support models, SLAs and escalation paths, and convert lessons learned into preventive controls.<br><br>Team enablement, innovation and knowledge transfer <br><br>Mentor engineers, analysts and consultants on solution design, data modelling, documentation, testing, troubleshooting and secure delivery practices.<br><br>Establish reusable templates, coding standards, design patterns, checklists and code repositories, and review technical outputs before business or production release.<br><br>Conduct training sessions and workshops for internal stakeholders, and develop knowledge repositories and best-practice documentation that support reuse and future scaling.<br><br>Evaluate emerging technologies, including AI-assisted engineering, serverless ETL, cloud-native orchestration, containerised deployment and observability, where they provide measurable value.<br><br>What will you bring:<br><br>Experience<br><br>Minimum 10 years of relevant experience in enterprise data, analytics, integration or solution architecture, including significant hands-on delivery responsibility. Proven experience delivering data solutions from requirement definition through design, build, testing, production deployment and support. Experience with Snowflake, SQL, data warehouse or lakehouse architecture, ETL/ELT platforms and cloud data services, with strong proficiency in SQL and scripting languages such as Python or Scala. Practical experience with Informatica IICS or comparable enterprise integration tooling, alongside Dev Ops and Data Ops practices including Git version control and CI/CD automation (Azure Dev Ops, Jenkins). Hands-on experience with real-time streaming platforms such as Apache Kafka and data integration for hybrid architectures. Experience designing secure analytics solutions with Power BI, semantic models, row-level security and controlled production release, with practical exposure to wider BI ecosystems such as Tableau for data readiness checks. Experience working with business-critical, confidential or regulated data, applying governance, privacy and access-control requirements. Experience coordinating vendors, consultants and cross-functional delivery teams in a complex enterprise environment. Exposure to investment data, Human Capital analytics, enterprise reporting or AI data enablement is highly advantageous.<br><br>Education and certifications<br><br>Bachelor's degree in Computer Science, Data Engineering, Information Systems or a related quantitative or technical discipline. Postgraduate study or certification in cloud data engineering is an advantage. Preferred certifications include Microsoft Certified: Azure Data Engineer Associate, and Snowflake, Informatica, Power BI or data architecture certifications relevant to the enterprise stack. Data governance, security, TOGAF, ITIL, Dev Ops or Data Ops certification is also valued.<br><br>Expected proficiency <br><br>Architecture and engineering <br><br>Data solution architecture, dimensional modelling, data products, data contracts, ETL/ELT, APIs, batch patterns, orchestration and cloud integration.<br><br>Enterprise platforms <br><br>Snowflake, Informatica IICS, Azure data services, Power BI, SQL, Python or comparable scripting, Git and CI/CD.<br><br>Security and governance <br><br>RBAC, row-level security, masking, least privilege, service accounts, lineage, auditability, classification and privacy controls.<br><br>Delivery management <br><br>Requirements definition, estimation, dependency management, risk and issue resolution, UAT, release readiness and service transition.<br><br>Business engagement <br><br>Ability to convert complex business needs into clear technical outcomes and explain technical trade-offs to senior stakeholders.<br><br>Leadership <br><br>Strong judgement, ownership, mentoring capability and confidence to lead multidisciplinary teams through ambiguity.<br><br>Communication <br><br>Clear written and verbal communication, including concise status reporting, design documentation and decision records.<br><br>Problem solving <br><br>Structured troubleshooting, root-cause analysis, data reconciliation and pragmatic decision-making under delivery pressure.<br><br>What we offer:<br><br>A superior platform to grow your career including:<br><br>A role that has social and financial impact Great working environment with talented colleagues Market leading pay and benefits including performance pay. Hybrid working and wellness benefits to help you live your best work and private life. Opportunity to grow and develop through learning and experience. Excellent work culture enabled by our values of Accountability, Inspiration, Integrity & Partnership<br><br>Mubadala has an excellent working culture, enabled by our values of Accountability, Inspiration, Integrity & Partnership<br><br>You will operate in a diverse, energetic and forward-thinking environment with hybrid working and wellness benefits to help you grow and develop, and market leading pay and benefits.<br><br>Key Indicators:<br><br>Location: Abu Dhabi<br><br>Flexible Working: Remote working up to 5 days a month.

<h2 class="h5">وصف الوظيفة</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>منذ الإطلاق في الكويت عام 2004، talabat، التطبيق الرائد على الطلب للطعام وQ-commerce للتوصيل اليومي، يقدم الراحة والموثوقية لعملائه. الجذور المحلية لـ talabat عميقة، وتوفر فهماً حقيقياً لاحتياجات المجتمعات التي نخدمها في ثمانية بلدان عبر المنطقة.<br> &nbsp;</p><br><p>نستخدم التكنولوجيا المبتكرة والمعرفة لتبسيط الحياة اليومية لعملائنا، وتحسين العمليات للمطاعم والمتاجر المحلية، وتوفير فرص كسب موثوقة لسيراتِنا يومياً.<br> &nbsp;</p><br><p>هنا في talabat، نبني ثقافة أداء عالٍ من خلال قوة العمل المشاركة وكتلة المواهب المتزايدة. نحن نهتم بأن نكون واقعيين ونصنع فرقاً. أفراد talabaty البالغ عددهم 6000+ في مهمة رائعة لنشر طاقة إيجابية. نحن فخورون بأن نكون فائزين بجائزة مكان عمل رائع متعدد الفئات.</p><br><br>وصف الوظيفة<br><p>باعتبارنا شركة التوصيل الرائدة في المنطقة، لدينا مسؤولية عظيمة وفرصة لإحداث تأثير في حياة الملايين من العملاء وشركاء المطاعم والسائقين. لتحقيق إمكاناتنا، نحتاج إلى تطوير منصتنا لتصبح أكثر ذكاءً في كيفية فهمها لخدمات مستخدمينا وخدمتهم.</p><br><p>كـ <strong>عالم بيانات أول (الذكاء الاصطناعي والتعلم الآلي) في محور الذكاء الاصطناعي العالمي</strong>، ستكون مهمتك تصميم وبناء ونشر أنظمة تعلم آلي وتوليد الذكاء الاصطناعي التي تدعم اتخاذ القرارات عبر المنتج والأعمال. ستتولى نطاقاً معيناً من البداية إلى النهاية، trabajando بشكل وثيق مع مديري المنتجات والأعمال كجزء من فريق موهوب من علماء البيانات ومهندسي التعلم الآلي. ستملك دورة حياة ML كاملة، من تأطير المشكلة، اختيار البيانات، وميزة الهندسة، حتى تدريب النموذج، والنشر، والخدمة، والمراقبة الإنتاجية. ستتركز العديد من مبادراتنا على استغلال الذكاء الاصطناعي التوليدي ونماذج اللغة الكبيرة لمهام مثل إثراء البيانات وفهم المحتوى الذكي واتخاذ القرار الآلي لتعزيز تجارب المستخدم وعمليات الأعمال على نطاق واسع.</p><br><p><strong>المسؤوليات</strong></p><br><ul><li><p>إطار لمشاكل الأعمال غير الواضحة كمشاكل تعلم آلي وعلوم بيانات محددة بوضوح مع أهداف نجاح موضوعية وواضحة.</p><br></li><li><p>تقديم رؤى عالية الجودة ومؤثرة وتوصيات مستندة إلى البيانات من خلال تحليل صارم وتقرير آلي لدفع خيارات تنظيمية استراتيجية.</p><br></li><li><p>تصميم وبناء ونشر أنظمة تعلم آلي وتوليد ذكي متكاملة في الإنتاج — تغطي خطوط بيانات، وميزة الهندسة، وتدريب النموذج، وخدمته، ومراقبته.</p><br></li><li><p>القيام بالعمل الهندسي الثقيل من البداية إلى النهاية: هندسة أنظمة ML متينة، كتابة كود إنتاجي نظيف وقابل للتوسع، وتدريب ونشر وصيانة نماذج ML موثوقة تحل مشاكل أعمال حقيقية على نطاق واسع.</p><br></li><li><p>تدريب وتقييم وتكرار النماذج — اختيار أبسط الخوارزميات والهندسات الأنسب لتقديم قيمة عمل قابلة القياس.</p><br></li><li><p>استخدام LLMs والذكاء الاصطناعي التوليدي لإثراء البيانات وفهم المحتوى الذكي واتخاذ القرار الآلي ضمن أنظمة الإنتاج.</p><br></li><li><p>بناء وصيانة نماذج البيانات والميزات وأنابيب البيانات التي تدعم تدريب النماذج وتمكين قياس الأداء ومسبباته لمنطقة تركيزك.</p><br></li><li><p>تصميم وتخطيط وتحليل التجارب (اختبارات A/B ومتعددة المتغيرات) لقياس تأثير النموذج والمنتج بشكل صارم.</p><br></li><li><p>تطوير معرفة عميقة ببيانات المصدر وأنظمتها المنتجة من خلال التوثيق والتعاون مع فرق الهندسة والت profiling البيانات المنهجي.</p><br></li><li><p>الشراكة مع فرق المنتج والأعمال لتحديد فرص عالية التأثير وترجمتها إلى حلول ML وتوصيات قابلة للتنفيذ ومبنية على البيانات.</p><br></li><li><p>توجيه علماء بيانات آخرين في مسارات نموهم.</p><br></li><li><p>رفع معايير الهندسة وممارسات ML — تحسين أساليب العمل والأدوات وMLOps وبرامج التدريب الداخلية.</p><br></li></ul><br>المؤهلات<br><p><strong>الخبرة التقنية</strong></p><br><ul><li><p>خبرة عميقة في التعلم الآلي والذكاء الاصطناعي التوليدي والتعلم العميق وأنظمة التوصية ومعالجة اللغات الطبيعية والتعرف على الأنماط وتنقيب البيانات.</p><br></li><li><p>معرفة عملية عميقة بإطارات ML وGenAI (مثل Scikit-learn وXGBoost وLightGBM وCatBoost وSVMs وKeras وTensorFlow وPyTorch وTransformers وتوليف LLM).</p><br></li><li><p>أسس هندسة البرمجيات القوية: مهارات ترميز ممتازة، فهماً صلباً للهياكل البيانات والخوارزميات، والقدرة المثبتة في تصميم الأنظمة العامة وتصميم أنظمة ML.</p><br></li><li><p>خبرة مثبتة في بناء ونشر وخدمة ومراقبة نماذج ML في الإنتاج، مع فهم قوي لممارسات MLOps.</p><br></li><li><p>مهارات قوية في هندسة البيانات وML، بما في ذلك بناء وتنظيم خطوط البيانات والتدريب (مثلاً عبر Airflow) وميزة هندسة مناسبة.</p><br></li><li><p>إتقان SQL وكفاءة في التحليل القابل لإعادة التكرار والنمذجة في بايثون.</p><br></li><li><p>أسس إحصائية صلبة، بما في ذلك تصميم التجارب وتحليلها (A/B ومتعددة المتغيرات) وأساليب استدلالية سببية وتنبؤية.</p><br></li><li><p>إلمام بنمذجة البيانات وتصميم الأبعاد.</p><br></li><li><p>سيطرة قوية على دورة حياة ML كاملة، من صياغة المشكلة وتدقيق البيانات إلى النمذجة والنشر والتفسير والعرض.</p><br></li><li><p>إلمام ببيانات المنتج (انطباعات، أحداث، إلخ) وقياس صحة المنتج (الاقتناع، التفاعل، الاحتفاظ، إلخ).</p><br></li><li><p>خبرة مع LLMs وحلول NLP لإثراء البيانات والأتمتة الذكية ميزة إضافية.</p><br></li><li><p>إلمام بـ BigQuery ومنصة Google Cloud هو ميزة إضافية.</p><br></li></ul><p><strong>المؤهلات</strong></p><br><ul><li><p>درجة البكالوريوس في الهندسة أو علوم الكمبيوتر أو التكنولوجيا أو مجالات مشابهة. درجة الدراسات العليا ميزة لكنها غير مطلوبة.</p><br></li><li><p>5+ سنوات من الخبرة عبر علم البيانات وهندسة التعلم الآلي والذكاء الاصطناعي التوليدي، بما في ذلك نشر نماذج ML إلى الإنتاج.</p><br></li><li><p>خبرة في بناء أنظمة ML في بيئة منتج مستهلك عبر الإنترنت ميزة.</p><br></li><li><p>باحث عن حل المشكلات بذكاء وتبني عقلية نمو "اعرفها ثم نفذها".</p><br></li><li><p>متعاون ممتاز.</p><br></li><li><p>متواصل ممتاز.</p><br></li><li><p>إحساس قوي بالملكية والمسؤولية.</p><br></li><li><p>نهج "اجعله بسيطاً" لـ #makeithappen.</p><br></li></ul><br><br>

<section><p class="heading jdMain">وصف الوظيفة</p><p class="heading">الأدوار والمسؤوليات</p><div class="paragraph"><br><p><strong>مدير تطوير الأعمال – شراكات الضيافة الفاخرة والمشروبات في الإمارات العربية المتحدة</strong></p><p>نحن نعمل على إطلاق علامة تجارية مميزة من مكعبات الثلج الواضحة لدبي في قطاع الضيافة الفاخرة، الكوكتيلات، الفنادق، النوادي الشاطئية، المطاعم الراقية والسوق الخاص بالفعاليات. نبحث عن مدير تطوير أعمال عالي الشبكة وقوي من حيث الجانب التجاري في دبي يمكنه فتح الأبواب الصحيحة، وبناء علاقات B2B طويلة الأمد والمساعدة في ترسيخ علامتنا التجارية ضمن صناعة الضيافة المميزة.</p><p>هذه ليست وظيفة مبيعات تقليدية. نحن نبحث عن شخص يفهم صناعة الضيافة والمشروبات والشراب، لديه وصول إلى أصحاب القرار المناسبين ويعرف كيف يحول العلاقات عالية القيمة إلى أعمال متكررة.</p></div></section><section><p class="heading">ملف المرشح المثالي</p><p class="paragraph"></p><p><strong>المسؤوليات</strong></p><ul><li><p>بناء وإدارة خط أنابيب من الفنادق المميزة، حانات الكوكتيل، حانات السطح، النوادي الشاطئية، المطاعم الراقية، مقدمي الخدمات الفاخرة، شركات الفعاليات وعلامات الروائح الروحية في دبي.</p></li><li><p>فتح الأبواب إلى مديري المأكولات والمشروبات، مديري المشروبات، مديري الحانات، مديري الشراء، المديرين العامين وصناع القرار في مجموعات الضيافة.</p></li><li><p>عرض الثلج الواضح الفاخر كترقية فاخرة للكوكتيلات والمشروبات وتجربة الضيف في أماكن الضيافة الراقية.</p></li><li><p>تأمين الاجتماعات والتذوق presentations، الطلبات التجريبية واتفاقيات الإمداد B2B طويلة الأجل.</p></li><li><p>تحويل الاهتمام الأولي إلى علاقات عمل شهرية متكررة ذات إمكانات حجم واضحة.</p></li><li><p>تطوير وإدارة الحسابات الرئيسية عبر الفنادق والمطاعم والبارات والنوادي الشاطئية ومقدمي الخدمات والفعاليات.</p></li><li><p>تحديد فرص الشراكة الاستراتيجية ضمن منظومة الضيافة والمشروبات والفعاليات والفئة الفاخرة من الـF&B.</p></li><li><p>دعم تطوير التسعير واستراتيجية الحسابات وتحديد موضع المنتج وتنفيذ استراتيجية الدخول للسوق في سوق الإمارات العربية المتحدة.</p></li><li><p>تنسيق متطلبات العملاء وتوقعات الطلب واحتياجات التوصيل وتفضيلات التغليف وردود فعل المنتج.</p></li><li><p>العمل عن كثب مع الشركاء المحليين والموردين لضمان تنفيذ سلس ومعايير جودة وتنفيذ موثوق.</p></li><li><p>تتبع جميع الرصاصات والاجتماعات والاقتراحات وردود فعل العملاء والفرص في CRM.</p></li><li><p>تقديم تقارير أسبوعية عن خط الأنابيب والمحادثات مع العملاء وتقدم الصفقة وردود فعل السوق والخطوات التالية.</p></li><li><p>تمثيل العلامة التجارية بشكل مهني أمام عملاء الضيافة المميزين والشركاء الاستراتيجيين.</p><br></li></ul><p><strong>الملف المثالي</strong></p><ul><li><p>5+ سنوات خبرة في تطوير الأعمال أو المبيعات أو إدارة الحسابات الرئيسية أو الخبرة التجارية في ضيافة الإمارات العربية المتحدة، F&B، HoReCa، توزيع المشروبات، موردي الفنادق، معدات الحانات، الفعاليات الفاخرة، تقديم الطعام أو خدمات الغذاء.</p></li><li><p>شبكة قوية قائمة في دبي ضمن صناعة الفنادق والمطاعم والبارات والنوادي الشاطئية والمقدمي خدمات الطعام.</p></li><li><p>قدرة مثبتة على بيع منتجات أو خدمات فاخرة لصناع قرار الضيافة.</p></li><li><p>خبرة في العمل مع مديري M&A ومديري المشروبات ومديري الحانات وفرق الشراء والمديرين العامين أو مجموعات الضيافة.</p></li><li><p>فهم قوي لسوق الضيافة الفاخر في دبي وF&B.</p></li><li><p>انضباط تجاري، منظم ومريح في إدارة خط أنابيب بشكل مستقل.</p></li><li><p>عقلية رائدة مع القدرة على بناء أعمال جديدة من الصفر.</p></li><li><p>مهارات اتصال وتفاوض وبناء علاقات قوية.</p></li><li><p>الإنجليزية بطلاقة مطلوبة.</p></li><li><p>الألمانية ميزة قوية.</p></li><li><p>العربية ميزة إضافية.</p></li><li><p>علاقات موجودة مع فنادق فاخرة، حانات كوكتيل، النوادي الشاطئية، مقدمي خدمات الطعام أو مجموعات الضيافة تعتبر مفضلة بشدة.</p><br></li></ul><p><strong>التعويضات</strong></p><p>راتب شهري ثابت أو أجر أساسي مع عمولة جذابة قائمة على إيرادات العملاء المدفوعة، وحسابات B2B متكررة ونجاح الشراكات الاستراتيجية.</p><br><p><strong>المهمة خلال أول 90 يوماً</strong></p><p>مهمتك هي بناء خط أنابيب ضيافة قوي في الإمارات، وتأمين اجتماعات مؤهلة مع حسابات ممتازة، وتنظيم التذوق وعروض المنتجات، وتوليد أوامر تجريبية وتحويل أول العملاء إلى علاقات B2B متكررة.</p><p></p></section>

About Versatile Group<br>Versatile Group is one of Australia's fastest-growing integrated property and construction groups, delivering projects across residential, mixed-use, defence, education, and commercial sectors. Driven by excellence, innovation, and accountability, we're challenging traditional construction methods through our vertically integrated delivery model and trusted partner network. As we continue our international growth journey, we're seeking talented people who want to make an impact and grow with us.<br>The Opportunity<br>We're looking for a motivated and customer-focused IT Support Officer to join our growing IT team based in Dubai. Reporting to the IT Systems Lead, you'll provide first-level IT support across our UAE operations, including Dubai and Saudi Arabia, while also supporting our Australian offices. You'll play an important role in ensuring our people have reliable access to the technology, systems, and tools they need to perform at their best.<br>This is an exciting opportunity for an IT professional with at least 2 years' experience who enjoys solving technical challenges, working with modern Microsoft technologies, and delivering exceptional customer service in a fast-paced, collaborative environment.<br>Key Responsibilities<br>Provide first-level IT support across Microsoft 365 and a range of business-critical Saa S applications. Log, prioritise and manage incidents and service requests using Jira, ensuring timely resolution and escalation where required. Troubleshoot and resolve Windows desktop, hardware, software and user access issues. Manage the user lifecycle, including onboarding, offboarding, account provisioning, permissions and device deployment. Support the administration of Microsoft 365 services, including Entra ID, Exchange Online, Share Point, Teams and Intune. Maintain clear communication with employees and stakeholders regarding support requests and issue resolution. Develop and maintain IT documentation, user guides and operational support procedures. Identify opportunities to improve support processes, documentation and the overall user experience. Collaborate with the wider IT team to deliver consistent, high-quality support across multiple business locations.<br>About You<br>You're a proactive and service-oriented IT professional who enjoys helping people and solving problems. You thrive in a dynamic environment, communicate effectively with both technical and non-technical users, and are always looking for ways to improve systems and processes.<br>You'll Bring<br>Minimum 2 years' experience in an IT Support, Service Desk or Desktop Support role. Strong customer service and communication skills. Experience supporting Windows operating systems and end-user devices. Working knowledge of Microsoft 365 technologies, including Entra ID, Exchange Online, Share Point, Teams and Intune. Understanding of networking fundamentals and IT security best practices. Experience using ticketing systems such as Jira. Strong analytical, troubleshooting and critical thinking skills. A proactive mindset with excellent organisational and time management skills. A valid driver's licence and access to a vehicle for onsite support.<br>Working Hours<br>Full-time, office-based role. Monday to Friday, 7:00am – 4:00pm. Participation in an on-call support roster for Saudi Arabia on weekends.<br>Why Join Versatile Group?<br>Join one of Australia's fastest-growing property and construction groups with an expanding international footprint. Be part of a collaborative and supportive IT team that values innovation and continuous improvement. Gain exposure to modern Microsoft cloud technologies and enterprise IT environments. Work across multiple business functions and international offices, supporting teams in the UAE, Saudi Arabia and Australia. Build your technical expertise while contributing to meaningful projects and business growth. Enjoy opportunities for professional development and career progression within a growing organisation.<br>If you're passionate about technology, enjoy delivering exceptional customer service, and want to build your career within a growing international business, we'd love to hear from you.<br>Apply now and become part of the Versatile Group growth story.

<ul><li>امتلاك حوكمة توصيل الخدمة من طرف إلى طرف عبر عدة حسابات خدمات مدارة، بما في ذلك أداء الخدمة، الامتثال لـ SLA/OLA، التسليمات التعاقدية، رضا العملاء والتحسين المستمر</li><li>إجراء مراجعات خدمات منظمة أسبوعياً وشهرياً تغطي تحقيق SLA، التقادم، تراكم الأعمال، الحوادث المتكررة، الحوادث الكبرى، سجلات المشكلة، التغييرات، المخاطر، السعة، التوفر وخطط التحسين</li><li>تحديد وتتبع والإبلاغ عن KPIs على مستوى الحساب من خلال لوحات معلومات دقيقة، حزم مراجعة الخدمة وملخصات تنفيذية</li><li>العمل كنقطة اتصال تشغيلية كبيرة للمستخدمين والعملاء، وأصحاب الخدمة، ومديري الحسابات، والفِرَق التقنية والبائعين من الجهات الثالثة</li><li>إدارة تصعيدات الخدمة، ضمان التواصل في الوقت المناسب، قيادة خطط التعافي والحفاظ على المساءلة حتى الإغلاق وقبول العميل</li><li>تحديد مخاطر الخدمة، فجوات النطاق، نمو الطلب وفرص التحسين التجاري؛ التنسيق مع المبيعات، إدارة الحساب والتسليم عند الحاجة</li><li>قيادة مركز الخدمات ITL L1 وعمليات إدارة الخدمة، مع ضمان تسجيل التذاكر بشكل فعال، التصنيف، الأولوية، التعيين، التصعيد، الحل والإغلاق بما يتماشى مع ممارسات ITIL</li><li>حوكمة مراقبة NOC، إدارة الأحداث، استجابة التنبيه، تنسيق الحوادث، مراقبة التوفر وتحديد الأعطال بشكل استباقي عبر الشبكة والخادم والسحابة والخدمات الحيوية للأعمال</li><li>الحفاظ على انضباط تشغيلي لجدولات التحولات، ثمليات التسليم، مصفوفات التصعيد، التغطية عند الحاجة، مقالات المعرفة، دفاتر التشغيل وإجراءات التشغيل القياسية</li><li>ضمان عمليات حوادث عالية الجودة، طلب خدمة، تغيير، مشكلة، تكوين ومعرفة</li><li>قيادة إدارة الحوادث الكبرى، التواصل مع أصحاب المصلحة، تحليل السبب الجذري وتتبع العمل التصحيحي/الوقائي</li><li>إدارة فرق دعم الإنتاج المسؤولة عن رصد ودعم التطبيقات الحيوية للأعمال، الواجهات، الوسطية، عمليات الدُفعات والبنية التحتية المرتبطة</li><li>تنسيق فرق التطبيقات، قاعدة البيانات، الشبكة، السحابة، الأمن والبائعين لاستعادة الخدمات وتقليل التأثير على الأعمال</li><li>الإشراف على موارد بنية Jumbo Group والدليل الفني والدعم، بما في ذلك تخصيص عبء العمل، جودة الخدمة، دعم الموقع وإدارة الأداء</li><li>قيادة الجاهزية التشغيلية، تنسيق التصحيحات، مراقبة النسخ الاحتياطي، تخطيط السعة، التوفر، استصلاح الثغرات واستعداد التعافي من الكوارث مع المالكين الفنيين المعنيين</li><li>التخطيط وتنفيذ مشاريع البنية التحتية بما في ذلك الواي فاي المؤسسي، LAN/WAN، المنصات الخادم والتخزين، خدمات مركز البيانات، ترحيل السحابة وخدماتها، الحوسبة الطرفية والتحسينات المرتبطة</li><li>تطوير ميثاق المشاريع ونطاقها وجداولها وخطط الموارد والميزانيات وسجلات المخاطر وخطط التواصل ومعايير القبول وخطط الانتقال إلى التشغيل</li><li>إدارة الموردين واعتماديات التوريد، التحكم في التغيير، ضمان الجودة، الاختبار، التوثيق، قبول أصحاب المصلحة وإغلاق المشروع</li><li>ضمان أن كل مشروع لديه ملكية واضحة، مراجعة الأمن والامتثال، الجاهزية التشغيلية، نقل المعرفة، نموذج الدعم والفوائد القابلة للقياس</li><li>القيادة والتوجيه وتطوير فريق كبير متعدد التخصصات من محللي مكتب الخدمة، مهندسي NOC، أخصائيي دعم الإنتاج، مهندسي البنية التحتية وموارد المشروع</li><li>تحديد أهداف فردية وفرق، إجراء تقييمات الأداء، تحديد احتياجات التدريب، بناء خطط خلافة والحفاظ على تغطية المناوبات والإجازات المناسبة</li><li>إدارة الموردين والمتعهدين بموجب SLAs التعاقدية، والتسليمات، والجودة، والتكلفة ومتطلبات الحوكمة</li><li>تعزيز ثقافة الملكية وخدمة العملاء والتعاون والتوثيق والتوعية الأمنية والتحسين المستمر</li></ul><p><strong>الملف الشخصي المرغوب فيه للمرشح</strong></p><ul><li>معرفة عملية قوية بعمليات إدارة خدمات ITIL وحوكمة الخدمة</li><li>خبرة دعم أدوات ITSM</li><li>شهادة ITIL مطلوبة أو مفضلة بشدة</li><li>خبرة مثبتة في إدارة حسابات عملاء متعددة، ومراجعات الخدمة، وSLAs، والتصعيدات، والبائعين، وأصحاب المصلحة التنفيذيين</li><li>خبرة مثبتة في التسليم عبر مشاريع البنية التحتية مثل الواي فاي المؤسسي/الشبكات، الخوادم، منصات مراكز البيانات، ترحيل السحابة وخدماتها</li></ul>

<ul><li>العمل كنقطة الاتصال الأولى للزوار والعملاء، مما يخلق أجواء ترحب تعكس ثقافة الشركة.</li><li>إدارة أنظمة الهاتف متعددة الخطوط، توجيه المكالمات بكفاءة وأخذ الرسائل بعناية/detail.</li><li>تنسيق وجدولة المواعيد، لضمان الاستخدام الأمثل للوقت مع احترام أولويات فريق الإدارة التنفيذية.</li><li>الحفاظ على أنظمة حفظ الملفات والسجلات منظمة، الرقمية والمادية، لضمان سهولة الوصول إلى المعلومات.</li></ul><p><strong>ملف المرشح المطلوب</strong></p><ul><li>يتطلب شهادة الثانوية العامة؛ إضافة شهادة في إدارة المكاتب أو مجال ذي صلة تعتبر ميزة.</li><li>خبرة لا تقل عن سنتين في وظيفة استقبال أو مكتب استقبال، ويفضل في بيئة شركات.</li><li>يفضل وجود مرشحين ثنائيي اللغة لتعزيز التواصل مع العملاء المتنوعين؛ إجادة اللغة الإنجليزية إلزامي.</li><li>إتقان قوي لبرنامج Microsoft Office Suite، خاصة Word وExcel وOutlook، لإدارة المهام بفعالية.</li></ul>

<h2 class="h5">وصف الوظيفة</h2> <div class="t-break" data-jb-field="description"> <br>وصف الشركة<br><br><p>SO/ رأس الخيمة جزء من مجموعة حصرية من الفنادق المرتبطة بعالم الموضة، تجذب الانتباه بتصميمها المتقدم ونهجها الإبداعي في عالم الرفاهية. هذا مكان نحتفل فيه بالأفراد المبدعين – أنت، أيقونات SO/. مرحباً بك في دعوتك إلى الصف الأمامي، مكان يساوي فيه التعبير عن الذات والتجربة بينهما.</p><br><br>وصف الوظيفة<br><br><p>• معالجة المكالمات: الرد وتوجيه المكالمات الواردة بسرعة وباحتراف.</p><br><p>• طلبات النزلاء: المساعدة في استفسارات النزلاء، مكالمات الاستيقاظ، وتسليم الرسائل.</p><br><p>• التواصل: نقل المعلومات إلى الأقسام والموظفين بدقة.</p><br><p>• التوثيق: الحفاظ على سجلات المكالمات وطلبات الخدمة.</p><br><p>• الدعم: المساعدة في إجراءات التواصل في حالات الطوارئ.</p><br><br>المؤهلات<br><br><p>• شهادة الثانوية العامة أو ما يعادلها.</p><br><p>• خبرة في خدمة العملاء أو معالجة المكالمات مفضلة.</p><br><p>• وضوح في التواصل وآداب الهاتف.</p><br><p>• قدرة على تعدد المهام وحل المشكلات.</p><br><p>• الإلمام بأنظمة الاتصالات.</p><br> </div>