وظائف مهندسى امن معلومات في الإمارات

Role: IT Manager (Remote) Location: Remote (Work from Anywhere) Job Type: Contract Payout: $60 - $75/hour<br>Role Overview:We are hiring for one of our clients, seeking an IT Manager to oversee and optimize their global IT infrastructure. The role involves managing a team of IT professionals to ensure seamless operations and system reliability across multiple regions. This position requires a strategic approach to technology management while supporting business continuity and digital transformation initiatives.<br>Key Responsibilities:• Lead the planning, implementation, and maintenance of IT systems, networks, and infrastructure.• Manage a team of IT staff, including hiring, training, and performance evaluations.• Develop and enforce IT policies, security protocols, and compliance standards.• Oversee budget planning, procurement, and vendor relationships for IT resources.• Ensure 24/7 system availability with minimal downtime and rapid incident resolution.<br>Required Skills & Qualifications:• Bachelor’s degree in Computer Science, Information Technology, or related field.• 7+ years of IT management experience, including team leadership and project oversight.• Proficiency in enterprise IT infrastructure, including servers, storage, and networking.• Experience with ITIL frameworks, cybersecurity best practices, and compliance regulations.• Strong problem-solving skills and the ability to manage cross-functional technical teams.<br>More About the Opportunity:This role offers a unique opportunity to work with a global leader in the Technology, Information and Internet industry, contributing to the modernization of core IT systems. Candidates will collaborate with stakeholders to align technology strategies with business objectives while ensuring robust operational performance.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!

<br><p><strong>Job Summary</strong> The Maintenance Engineer will be responsible for the daily operation and maintenance of SenseTime Image Service systems across multiple theme parks and attractions in the UAE. The role includes preventive maintenance, troubleshooting, incident response, hardware replacement, and supporting the installation and commissioning of new projects. The engineer will work closely with the project delivery team, software engineers, and customer representatives to ensure stable system operation and achieve the agreed service level (SLA). </p><p><strong>Key Responsibilities</strong></p><br><p><strong><u>Daily Operation & Maintenance</u></strong></p><ul><li><p>Perform daily inspection of all deployed Image Service systems.</p></li><li><p>Carry out preventive maintenance according to the maintenance schedule.</p></li><li><p>Monitor the health status of cameras, servers, printers, POS terminals and other field devices.</p></li><li><p>Ensure all systems operate within the required SLA.</p></li></ul><br><p><strong><u>Incident Response</u></strong></p><ul><li><p>Respond to hardware and software incidents in a timely manner.</p></li><li><p>Diagnose and resolve issues related to cameras, industrial PCs, printers, networking and peripheral devices.</p></li><li><p>Perform equipment replacement and on-site troubleshooting.</p></li><li><p>Escalate issues to the development or engineering team when required.</p></li></ul><br><p><strong><u>Installation & Deployment Support</u></strong></p><ul><li><p>Support hardware installation and system deployment for new projects.</p></li><li><p>Install and configure cameras, industrial computers, printers and related equipment.</p></li><li><p>Assist with system commissioning, testing and acceptance.</p></li><li><p>Verify power, network and infrastructure readiness before deployment.</p></li></ul><br><p><strong><u>Preventive Maintenance</u></strong></p><ul><li><p>Perform scheduled preventive maintenance on all deployed equipment.</p></li><li><p>Clean and inspect cameras, enclosures and peripheral devices.</p></li><li><p>Verify system software and hardware status.</p></li><li><p>Maintain maintenance records and inspection reports.</p></li></ul><br><p><strong><u>Spare Parts & Documentation</u></strong></p><ul><li><p>Manage spare parts inventory.</p></li><li><p>Record maintenance activities and incident reports.</p></li><li><p>Update SOPs and technical documentation when required.</p></li><li><p>Maintain accurate maintenance logs.</p></li></ul><br><p><strong><u>Customer Support</u></strong></p><ul><li><p>Coordinate with customer operation teams during maintenance activities.</p></li><li><p>Provide on-site technical support when required.</p></li><li><p>Communicate maintenance progress and issue status to project stakeholders.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><br><p><strong><u>Qualifications</u></strong></p><p>Bachelor's Degree or Diploma in Electrical Engineering, Electronics Engineering, Computer Engineering, Information Technology or related disciplines.</p><br><p><strong><u>Experience</u></strong></p><ul><li><p>Minimum 3 years of experience in field maintenance, technical support or system maintenance.</p></li><li><p>Experience in Theme Park, CCTV, Camera Systems, IT Field Support, Industrial Equipment, Smart Devices or Security Systems is preferred.</p></li></ul><br><p><strong><u>Technical Skills</u></strong></p><ul><li><p>Windows operating system</p></li><li><p>Basic Linux (preferred)</p></li><li><p>TCP/IP networking and IP configuration</p></li><li><p>Hardware troubleshooting</p></li><li><p>Camera systems</p></li><li><p>Industrial PCs</p></li><li><p>Printers and POS terminals</p></li><li><p>Basic electrical and cabling work</p></li><li><p>Preventive maintenance</p></li><li><p>Fault diagnosis and troubleshooting</p></li></ul><br><p><strong><u>Soft Skills</u></strong></p><ul><li><p>Strong problem-solving skills.</p></li><li><p>Good communication and interpersonal skills.</p></li><li><p>Customer-oriented mindset.</p></li><li><p>Ability to work independently.</p></li><li><p>Ability to work under pressure during critical incidents.</p></li><li><p>Willingness to travel between customer sites when required.</p></li></ul><br><p><strong><u>Preferred Qualifications</u></strong></p><ul><li><p>UAE Driving License.</p></li><li><p>Experience working in theme parks, attractions or entertainment venues.</p></li><li><p>Experience supporting AI camera systems, imaging systems or smart devices.</p></li><li><p>Experience with CCTV systems (Hikvision, Dahua or similar).</p></li><li><p>Basic understanding of networking equipment such as switches and routers.</p></li></ul><br><p><strong><u>Working Conditions</u></strong></p><ul><li><p>On-site support across Yas Island and Dubai attractions.</p></li><li><p>Weekend, public holiday or emergency support may be required based on operational needs.</p></li><li><p>Participation in new project installation, commissioning and system upgrades when required.</p></li></ul><br><p><strong><u>Key Performance Indicators (KPIs)</u></strong></p><ul><li><p>SLA compliance</p></li><li><p>Incident response time</p></li><li><p>System uptime</p></li><li><p>Preventive maintenance completion rate</p></li><li><p>First-time issue resolution rate</p></li><li><p>Customer satisfaction</p></li><li><p>Maintenance documentation quality</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> <b><span>Technical Expertise &amp; Support</span></b> </span><ul> <li><p><span>Deliver in-depth </span><b><span>product demonstrations</span></b><span>, training sessions, and presentations on network cabling test tools, datacentre testing equipment, network infrastructure diagnostics.</span></p><br></li> <li><p><span>Provide both pre-sales and post-sales technical support: answer customer queries, assist with specification matching, help interpret test results, recommend actions and solutions.</span></p><br></li> <li><p><span>Assist in equipment setup, commissioning and calibration (where applicable) of network/datatcentre test and measurement tools.</span></p><br></li> <li><p><span>Monitor and evaluate technology-trends in network test equipment, datacentre infrastructure and cable/network testing methodologies, and provide feedback to internal teams.</span></p><br></li> </ul><b><span>Customer Engagement &amp; Sales Support</span></b> <ul> <li><p><span>Collaborate with the sales team to identify customer requirements, tailor solutions, and contribute to the development of proposals and quotations.</span></p><br></li> <li><p><span>Conduct on-site visits, customer workshops, seminars and webinars to educate clients on best-practice network test methodologies, datacentre infrastructure integrity, and emerging technologies.</span></p><br></li> <li><p><span>Represent the company and its product portfolio at trade shows, technical exhibitions and industry events as a subject matter expert.</span></p><br></li> <li><p><span>Build and maintain relationships with distributors, channel partners and key customers; provide training and support for distributors to enhance their technical competency.</span></p><br></li> </ul><b><span>Reporting &amp; Coordination</span></b> <ul> <li><p><span>Maintain accurate records of customer engagements, demonstrations, training sessions, and feedback.</span></p><br></li> <li><p><span>Provide regular status updates to management on technical sales pipeline, customer feedback, market developments and competitive intelligence.</span></p><br></li> <li><p><span>Work in coordination with product management, marketing and service teams to ensure seamless handover from sales to customer success / installation teams.</span><br></p><br></li> </ul> <br><span>Requirements </span><ul> <li><p><span>Bachelor’s degree in IT, Computer Science, Electrical / Electronic Engineering or a closely related field.</span></p><br></li> <li><p><span>Minimum </span><b><span>2 years’ experience</span></b><span> in network cable testing, datacentre infrastructure, network test tools, or related fields.</span></p><br></li> <li><p><span>Strong understanding of network cabling systems, datacentre environment, network test equipment. Familiarity with tools such as Fluke Networks or equivalent is a plus.</span></p><br></li> <li><p><span>Excellent communication and presentation skills — able to explain complex technical concepts clearly to non-technical audience.</span></p><br></li> <li><p><span>Willingness to travel regionally and internationally (customer visits, trade shows, etc).</span></p><br></li> <li><p><span>Self-motivated, results-oriented, with ability to work independently and collaborate cross-functionally.</span></p><br></li> <li><p><span>Proficiency in Microsoft Office, report writing, and customer documentation.</span><br></p><br></li> </ul> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Market <br> Cities &amp; Places <br> <br> <br> <br> <br> <br> <p>At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.</p><br><br> <br> <br> <br> <br> Your impact <br> <p>Jacobs is seeking an experienced Principal ICT Engineer – Design with a strong background in data center projects to be based in KSA or Dubai. You will lead the development of advanced ICT design for data center incorporating the latest technology advancement in the market. network, and low‑voltage systems for data center projects across the region and globally. You will also collaborate with global specialists, for design and deliver of a high‑performance data center infrastructure.</p><br><br><p><strong>What You’ll Do:</strong></p><br><br><ul><li>Lead the ICT and low‑voltage design for data center projects across concept, schematic, and detailed design stages.</li><li>Develop and review systems including structured cabling, network infrastructure, data center networking, security systems, BMS, AV, and ICT room layouts.</li><li>Ensure designs comply with Uptime Institute, TIA, BICSI, ASHRAE, and local authority requirements, as well as Jacobs’ internal quality and sustainability frameworks.</li><li>Coordinate closely with mechanical, electrical, architecture, fire protection, and ICT security teams to deliver integrated design solutions.</li><li>Lead technical workshops, design reviews, and client presentations, representing Jacobs with authority and professionalism.</li><li>Provide mentorship and technical leadership to ICT engineers, supporting capability development and knowledge sharing.</li><li>Support tender evaluations and technical reports.</li><li>Drive innovation, digital delivery, and continuous improvement within the ICT discipline.</li></ul> <br> <br> <br> <br> Here's what you'll need <br> <ul><li>Bachelor’s/ Masters degree in ICT Engineering, Electrical Engineering, Computer Engineering, or a related field.</li><li>10+ years of ICT/low‑voltage design experience, including significant experience in data center projects.</li><li>Strong understanding of data center ICT systems, network topologies, redundancy strategies, and mission‑critical design principles.</li><li>Experience delivering projects in the KSA UAE or wider GCC region.</li><li>Proficiency in design tools such as AutoCAD, Revit, Visio, and ICT modeling workflows.</li><li>Strong knowledge of international standards (TIA, BICSI, ISO/IEC, NFPA).</li><li>Demonstrated leadership experience managing design teams or major project packages.</li><li>Excellent communication, stakeholder engagement, and problem‑solving skills.</li></ul><ul><li>Extensive experience supporting hyperscale and colocation data center environments, with exposure to high-density, Tier III/IV infrastructure.</li><li>Industry-recognized data center design certifications, including CDCS/CDCE, Uptime Institute ATD, and BICSI RCDD, demonstrating expertise in critical facilities design, redundancy, and standards compliance.</li><li>Solid understanding of cloud-integrated data center architectures, supported by certifications in AWS, Microsoft Azure, and Google Cloud, enabling alignment with modern hybrid and hyperscale deployments.</li></ul> <br> <br> <br> <br> From our inclusive employee networks to our positive mental health champions – we’re committed to driving a culture of caring where you can be you. Joining Jacobs not only connects you locally but globally - and together, our diverse perspectives and unique backgrounds power our collective strength. We collaborate and share! By supporting one another, we all succeed.<br> <br> With safety and flexibility always top of mind, we’ve gone beyond traditional ways of working so you have the support, means and space to maximize your potential. You’ll uncover flexible working arrangements, benefits and opportunities to do good too – from participating in our global giving and volunteering program, to exploring new and inventive ways to help our clients make the world a better place.<br> <br> No matter what drives you, you’ll discover how you can cultivate, nurture and achieve your goals – all at a single global company.<br> <br> <br> <br> <br> <p>We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work.</p><br><br> <br> <br> <br> <p>Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support.</p><br><br> <br> <br> <br> <br> <br> Locations <br> CityStateCountry<br>Bur DubaiAll AE RegionsUnited Arab Emirates<br>Bur DubaiAll AE RegionsUnited Arab Emirates<br>Bur DubaiAll AE RegionsUnited Arab Emirates<br> <br> <br> <br> <br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Wood is recruiting for a Senior Project Engineer to join its UAE business unit focusing on leading the development and delivery of Front-End Engineering Design (FEED) packages for infrastructure facilities.</p><br><p>This role is a full-time on-site role in Dubai, UAE with travel requirement.<br><strong>Reports to: </strong>Project Manager&nbsp;</p><br><br> Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy &amp; Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br> <b>Diversity Statement&nbsp;</b><br> We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.<br><br>Responsibilities:<br><p>Wood is recruiting for a Senior Project Engineer to join its UAE business unit focusing on leading the development and delivery of Front-End Engineering Design (FEED) packages for infrastructure facilities.</p><br><p>This role is a full-time on-site role in Dubai, UAE with travel requirement.<br><strong>Reports to: </strong>Project Manager&nbsp;</p><br><p><i><strong>#Wood #UAE #Dubai #Senior Project Engineer</strong></i></p><br><p>Wood is an integral part of operations in Iraq, and we are continuing to grow our footprint across the country. With a 90-year heritage, 10 major contracts and over 850 employees, we have the skills, expertise and asset knowledge to support clients to deliver energy security and decarbonisation ambitions.</p><br><p>Wood excels in supporting our clients to deliver complex upstream and midstream oil and gas projects in Iraq delivering maintenance, modifications and engineering solutions. We are committed to decarbonising existing assets, producing cleaner energy and developing a sustainable national workforce, ensuring the long-term growth of the region.</p><br><p><strong><u>The role</u></strong></p><br><p>This is an exciting opportunity for an experienced&nbsp;Senior Project Engineer&nbsp;to join our UAE Business Unit.</p><br><p><strong>Our Clients and Projects&nbsp;</strong></p><br><p><strong>Designing the future. Transforming the world.&nbsp;</strong></p><br><p><strong><u>What we can offer</u></strong></p><br><ul> <li><strong>Meaningful and interesting projects</strong> Delivered to high profile clients and complex projects in Iraq&nbsp;</li> <li><strong>Commitment to Diversity and Inclusion</strong>; we are an organisation actively committed to diversity and inclusion across our business with employee networks committed to giving all employees a voice&nbsp;</li> <li><strong>Competitive salary</strong> with regular salary reviews to ensure we are rewarding at the right level in line with the market&nbsp;</li> <li><strong>Commitment to continued professional development;</strong> development plans that are tailored to your individual needs and interests&nbsp;</li> <li><strong>Global connections</strong>: join experts around the world who are at the leading edge of our industry, shaping the standards of our profession&nbsp;</li> <li><strong>Medical Insurance:&nbsp;</strong>Ensures inpatient and outpatient medical care is available should you require treatment.&nbsp;&nbsp;</li> <li><strong>Group Life and Personal Accident Insurance:&nbsp;</strong>The company provides Life Assurance cover&nbsp;</li> <li><strong>The Employee Share Plan:&nbsp;</strong>Gives you the opportunity to purchase Wood shares and receive a match from the company&nbsp;</li> <li><strong>Long Service Award:&nbsp;</strong>Wood values the commitment and loyalty of our people. Celebrating Long Service provides an opportunity for the business to demonstrate their appreciation of the hard work, dedication and many years’ services of our employees at 5-year service milestones&nbsp;</li></ul><p><strong><u>Job Objectives:</u></strong></p><br><p>Lead the development and delivery of Front-End Engineering Design (FEED) packages for infrastructure facilities associated with major projects, including logistics bases, fuel storage facilities, roads, utilities, and supporting infrastructure.</p><br><p>The role is responsible for coordinating multidisciplinary engineering activities, ensuring technical excellence, schedule compliance, and successful integration of all engineering disciplines throughout the FEED phase. The position will take overall ownership of infrastructure FEED development and will be supported by discipline engineers.</p><br><p><strong>Key Responsibilities:</strong></p><br><p><strong>FEED Development &amp; Technical Leadership</strong></p><br><ul> <li>Lead the preparation and execution of FEED studies for infrastructure facilities, including:&nbsp; <ul> <li>Logistics bases</li> <li>Fuel storage and distribution systems</li> <li>Roads and transportation networks</li> <li>Utilities and support facilities</li> <li>Site development and associated infrastructure</li> </ul></li> <li>Develop Basis of Design, design philosophies, project specifications, and engineering deliverables.</li> <li>Coordinate multidisciplinary engineering inputs to ensure alignment of design objectives and project requirements.</li> <li>Manage interfaces between civil, structural, mechanical, piping, electrical, instrumentation, and other engineering disciplines.</li> <li>Ensure engineering solutions are technically sound, practical, cost-effective, and compliant with applicable standards and project requirements.</li> <li>Review, coordinate, and approve engineering deliverables generated by discipline engineers.</li></ul><p><strong>Project Engineering &amp; Coordination</strong></p><br><ul> <li>Act as the focal point for all infrastructure FEED activities.</li> <li>Coordinate engineering activities across multiple disciplines and execution centers where applicable.</li> <li>Develop and manage engineering schedules, monitor progress, and drive timely delivery of FEED deliverables.</li> <li>Identify technical risks, constraints, and opportunities and develop mitigation plans.</li> <li>Support project execution planning and contribute to engineering strategies for project development.</li></ul><p><strong>Stakeholder Management</strong></p><br><ul> <li>Serve as the primary engineering interface with external stakeholders and contractors for infrastructure-related FEED activities.</li> <li>Lead technical meetings, workshops, design reviews, and coordination sessions.</li> <li>Present engineering solutions and recommendations to project management and clients.</li> <li>Manage technical queries and ensure timely resolution of issues.</li></ul><p><strong>Quality, HSE &amp; Assurance</strong></p><br><ul> <li>Ensure all FEED activities comply with company procedures, industry standards, and project specifications.</li> <li>Integrate Health, Safety, Environment, and Security (HSES) requirements into engineering designs.</li> <li>Support design assurance and quality reviews of all infrastructure deliverables.</li> <li>Ensure deliverables are issued accurately and within agreed schedules.</li></ul><p><strong>Change &amp; Risk Management</strong></p><br><ul> <li>Identify scope changes and assess their impact on cost, schedule, and technical requirements.</li> <li>Support implementation of approved changes through established management of change processes.</li> <li>Monitor engineering risks and ensure mitigation measures are incorporated into project planning.</li></ul><br>Qualifications:<br><p><strong>What makes you remarkable?&nbsp;</strong></p><br><p>At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world’s most critical challenges.&nbsp;&nbsp;</p><br><p><strong>Expected:</strong></p><br><ul> <li>Bachelor's Degree in Engineering (Civil, Mechanical, Infrastructure, or related discipline).</li> <li>PMP or Project Management qualification is an advantage.</li></ul><p><strong>Experience</strong></p><br><ul> <li>Minimum 10 years of engineering experience in oil &amp; gas, energy, industrial, or infrastructure projects.</li> <li>Demonstrated experience leading FEED studies for infrastructure facilities.</li> <li>Experience with logistics bases, fuel storage facilities, road networks, utilities, and site infrastructure.</li> <li>Proven track record coordinating multidisciplinary engineering teams.</li> <li>Experience interfacing directly with clients and stakeholders during FEED and project development phases.</li></ul><p><strong>Skills &amp; Competencies</strong></p><br><ul> <li>Strong project engineering and FEED management capabilities.</li> <li>Excellent multidisciplinary coordination skills.</li> <li>Thorough understanding of engineering standards, specifications, and design practices.</li> <li>Strong planning, scheduling, and organizational skills.</li> <li>Effective stakeholder and client management abilities.</li> <li>Commercial awareness and understanding of change management processes.</li> <li>Strong leadership, communication, and problem-solving skills.</li> <li>Ability to work independently and drive project objectives to completion.</li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Desktop and End-User Support</strong></p><ul><li><p>Provide onsite and remote technical support to end users.</p></li><li><p>Install, configure, and troubleshoot desktops and laptops.</p></li><li><p>Diagnose hardware, operating system, and application-related issues.</p></li><li><p>Perform basic hardware troubleshooting for laptops, desktops, monitors, docking stations, keyboards, and peripherals.</p></li><li><p>Install and configure approved business applications.</p></li><li><p>Support user profile and workstation configuration.</p></li><li><p>Perform basic system health checks and preventive maintenance.</p></li><li><p>Support Windows updates, drivers, and endpoint configuration.</p></li><li><p>Maintain accurate records of IT incidents and support activities.</p></li></ul><p><strong>Windows 11 Support</strong></p><ul><li><p>Install, configure, and troubleshoot Windows 11 Professional.</p></li><li><p>Resolve Windows startup, login, profile, performance, and application issues.</p></li><li><p>Configure local and organizational user profiles.</p></li><li><p>Perform Windows Update troubleshooting.</p></li><li><p>Troubleshoot device drivers and peripheral connectivity.</p></li><li><p>Support basic BitLocker-related user issues and escalate recovery or policy issues when required.</p></li><li><p>Perform basic operating system repair and recovery activities.</p></li><li><p>Rebuild and reconfigure user devices based on approved procedures.</p></li></ul><p><strong>Microsoft 365 and Outlook Support</strong></p><ul><li><p>Install and configure Microsoft 365 desktop applications.</p></li><li><p>Configure and troubleshoot Outlook user profiles.</p></li><li><p>Support email account configuration and synchronization issues.</p></li><li><p>Troubleshoot Outlook connectivity, search, indexing, and profile-related problems.</p></li><li><p>Configure shared mailboxes and calendars based on approved access permissions.</p></li><li><p>Support Microsoft Teams user configuration and basic troubleshooting.</p></li><li><p>Assist users with OneDrive synchronization issues.</p></li><li><p>Troubleshoot Microsoft 365 application activation and sign-in issues.</p></li><li><p>Escalate tenant-level, licensing, security, and administrative issues to the relevant support team.</p></li></ul><p><strong>Basic Network Troubleshooting</strong></p><ul><li><p>Perform first-level troubleshooting of wired and wireless network connectivity.</p></li><li><p>Diagnose basic LAN, Wi-Fi, DNS, DHCP, and IP connectivity issues.</p></li><li><p>Perform connectivity testing using standard troubleshooting tools and commands.</p></li><li><p>Check network cables, patch connections, switch ports, and endpoint connectivity.</p></li><li><p>Assist with basic Wi-Fi connectivity and authentication issues.</p></li><li><p>Identify whether an issue is related to the endpoint, local network, internet connection, or upstream service.</p></li><li><p>Coordinate with network engineers and internet service providers for advanced network issues.</p></li><li><p>Provide basic support for network printers and IP-connected office devices.</p></li></ul><p><strong>Printer and Peripheral Support</strong></p><ul><li><p>Install and configure network and local printers.</p></li><li><p>Troubleshoot basic printing, scanning, driver, and connectivity issues.</p></li><li><p>Coordinate with the printer service provider for hardware or managed print issues.</p></li><li><p>Support meeting room peripherals and basic audio/video connectivity where required.</p></li></ul><p><strong>User Account and Access Support</strong></p><ul><li><p>Provide first-level support for user login and password-related issues.</p></li><li><p>Assist with Microsoft 365 user sign-in and multi-factor authentication issues.</p></li><li><p>Support device onboarding and offboarding activities.</p></li><li><p>Configure user workstations for new employees.</p></li><li><p>Ensure devices are prepared according to approved IT standards.</p></li><li><p>Escalate account creation, licensing, and privileged access requests to authorized administrators.</p></li></ul><p><strong>IT Asset and Documentation Support</strong></p><ul><li><p>Maintain basic IT asset inventory for desktops, laptops, monitors, and peripherals.</p></li><li><p>Record device allocation and user assignment information.</p></li><li><p>Maintain documentation of common IT issues and resolutions.</p></li><li><p>Update network and IT asset information when changes are identified.</p></li><li><p>Assist with periodic IT inventory and equipment verification.</p></li><li><p>Ensure IT equipment is properly labelled and tracked.</p></li></ul><p><strong>Incident and Service Support</strong></p><ul><li><p>Respond to user IT support requests within agreed service timelines.</p></li><li><p>Troubleshoot and resolve Level 1 and basic Level 2 technical issues.</p></li><li><p>Document incidents, troubleshooting activities, and resolutions.</p></li><li><p>Escalate complex infrastructure, network, security, and cloud issues to the relevant technical team.</p></li><li><p>Follow up on escalated incidents until service restoration.</p></li><li><p>Provide regular updates to users regarding incident status.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Strong knowledge of Windows 11 desktop support.</p></li><li><p>Good understanding of Microsoft 365 desktop applications.</p></li><li><p>Hands-on experience with Outlook configuration and troubleshooting.</p></li><li><p>Microsoft Teams and OneDrive support knowledge.</p></li><li><p>Good Understanding of TCP/IP, IP addressing, DNS, DHCP, LAN, and Wi-Fi concepts.</p></li><li><p>Ability to perform basic network connectivity troubleshooting.</p></li><li><p>Experience supporting desktops, laptops, printers, Network and office peripherals.</p></li><li><p>Familiarity with remote support tools.</p></li><li><p>Good Understanding of endpoint security and antivirus solutions.</p></li><li><p>Good understanding of IT service management and incident handling.</p></li></ul><p></p></section>

<ul><li>Provide advanced troubleshooting for complex hardware, software, and network issues impacting end-user productivity, acting as a final escalation point.</li><li>Design, implement, and manage desktop imaging, deployment, and patching solutions to ensure a standardized and secure computing environment.</li><li>Develop and maintain comprehensive documentation, including knowledge base articles, standard operating procedures, and troubleshooting guides for the IT support team.</li><li>Proactively monitor end-user systems for performance bottlenecks, security vulnerabilities, and potential failures, implementing preventative measures.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Experience Minimum 5 years preferred; however, relevant knowledge and communication skills are more important than total years of experience. Technical Skills Meeting room support, hardware/software support, network support, Bloomberg exposure, PowerShell scripting. Preferred Exposure AI or smart intelligence experience. Provide L1 technical support for desktops, laptops, printers, peripherals, and mobility devices. Install, configure, and troubleshoot Windows operating systems, corporate applications, and productivity tools. Assist users with email, VPN, remote access, authentication (MFA), and profile issues. Perform on‑site support for workstation setup, port checks, network connectivity, and device allocation. Manage and resolve incidents assigned through ServiceNow (EUC, Desktop Support Services, Application Support tasks). Handle requests such as laptop configuration, software installation (JDK, Eclipse, Java, Bloomberg, Citrix, AVD, etc.), and device replacement. Update tickets with accurate notes, follow SOPs, and ensure timely closure within SLA.</p></li></ul>

<p>The Resident Engineer will be responsible for overseeing the progress of construction projects, ensuring that they are completed on time, within budget, and to the satisfaction of all stakeholders. This role will require extensive on-site presence and coordination with various stakeholders during the entire construction process. This role will be assigned in Dubai.</p><p><strong>Desired Candidate Profile</strong></p><br><p>The successful candidate will have bachelor's degree in civil engineering with 12 Years of experience in Pressure and Sewerage Network projects.</p><ul><li><p>Candidate must have PMP certifications and proficient in PRIMAVERA and MS OFFICE.</p></li><li><p>Candidate must have previous experience in dealing with Construction manager, CS site team, Client, Contractor and Suppliers.</p></li><li><p>Candidates with previous experience on Dubai Municipality water infrastructure projects will be preferred.</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for a highly skilled <strong>L2 Oracle KVM Virtualization Engineer</strong> with strong hands-on experience in <strong>Oracle Linux KVM and libvirt</strong> within enterprise production environments.</p><br><p>The role will be responsible for managing <strong>KVM hypervisors, virtual machines, HA configurations, live migration, storage and network integration, performance optimization, patching, backup/DR, and production incident management</strong>.</p><br><p>The ideal candidate should have strong troubleshooting skills and experience supporting <strong>mission-critical infrastructure in 24x7 production and DR environments</strong>.</p><br>Key Responsibilities<ul><li>Install, configure, administer, and maintain <strong>Oracle Linux KVM hypervisors</strong>.</li><li>Manage the complete <strong>VM lifecycle</strong>, including provisioning, configuration, migration, and decommissioning.</li><li>Configure and support <strong>High Availability (HA)</strong> and <strong>live migration</strong>.</li><li>Manage storage integration with KVM hosts, including <strong>iSCSI, NFS, SAN, and FC</strong>.</li><li>Configure and troubleshoot virtual networking, including <strong>VLANs, bridges, and bonding</strong>.</li><li>Monitor virtualization platform health, performance, capacity, and availability.</li><li>Perform <strong>CPU, memory, and disk I/O performance tuning</strong>.</li><li>Apply hypervisor patches, Linux kernel updates, and security hardening.</li><li>Manage VM backup and restore activities in coordination with backup teams.</li><li>Support <strong>DR environments and VM replication</strong> strategies.</li><li>Troubleshoot host failures, VM crashes, resource contention, and virtualization performance issues.</li><li>Perform <strong>Root Cause Analysis (RCA)</strong> for production incidents.</li><li>Support infrastructure upgrades, migrations, and technology refresh activities.</li><li>Coordinate with <strong>Linux/OS, Storage, Network, Backup, and Cloud teams</strong>.</li><li>Maintain technical documentation and operational procedures.</li><li>Follow <strong>ITIL-based Incident, Problem, and Change Management</strong> processes.</li><li>Provide L2 support within a <strong>24x7 managed services environment</strong></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are seeking a hands-on Infrastructure Deployment Engineer to join the Deployment Team.&nbsp;</p><br> <p>This role is responsible for implementing infrastructure solutions based on high-level system designs provided by the Infrastructure System Engineering team.</p><br> <p>The engineer will define hardware configurations, prepare detailed rack and network diagrams, manage procurement technical specifications, integrate hardware and virtualization platforms, and support infrastructure deployments in mission-critical environments.</p><br> <p>In addition, the role contributes to maintaining and improving the company’s internal infrastructure platform.</p><br> <p><span>Responsibilities</span></p><br> <p><span>Infrastructure Implementation (Project-Focused)</span></p><br> <ul> <li>Translate high-level infrastructure designs into detailed implementation plans</li> <li>Define hardware specifications and prepare Bills of Materials (BOMs)</li> <li>Design rack layouts, power distribution, and structured cabling diagrams</li> <li>Configure and deploy physical servers, storage, and networking equipment</li> <li>Implement virtualization platforms (VMware, KVM, LXC etc.)</li> <li>Deploy and configure Kubernetes clusters and container runtimes when required</li> <li>Implement network configurations (VLANs, routing, firewalls, segmentation)</li> <li>Support system integration and site deployments (on-prem or tactical environments)</li> <li>Perform validation, testing, and troubleshooting of deployed systems</li> </ul> <p><span>Hardware &amp; Vendor Coordination</span></p><br> <ul> <li>Evaluate hardware vendors and technical solutions</li> <li>Support procurement process with technical documentation</li> <li>Validate delivered hardware against specifications</li> <li>Manage firmware updates, compatibility checks, and lifecycle tracking</li> </ul> <p><span>Internal Infrastructure Support</span></p><br> <ul> <li>Support and maintain company internal virtualization and compute platforms</li> <li>Contribute to improvements in monitoring, automation, and reliability</li> <li>Assist with troubleshooting production infrastructure issues</li> </ul> <p><span>Documentation &amp; Compliance</span></p><br> <ul> <li>Produce detailed low-level design (LLD) documentation</li> <li>Maintain as-built diagrams and configuration records</li> <li>Support compliance with security and defense standards as required</li> </ul> <p><span>Requirements</span></p><br> <ul> <li>5+ years of hands-on experience in infrastructure deployment or systems engineering</li> <li>Strong experience with physical server installation and configuration</li> <li>Strong networking knowledge (VLANs, routing, firewalls, VPNs)</li> <li>Experience with virtualization platforms (i.e VMware ESXi, vCenter, KVM)</li> <li>Experience deploying container platforms (i.e Docker, Kubernetes, Openshift)</li> <li>Experience creating rack diagrams and structured cabling documentation</li> <li>Experience preparing hardware specifications and BOMs</li> <li>Solid Linux administration skills</li> <li>Strong troubleshooting skills in complex integrated environments</li> </ul> <p><span>Nice to Have</span></p><br> <ul> <li>Experience in defense / military projects</li> <li>Experience with ruggedized or tactical hardware deployments</li> <li>Familiarity with MIL-STD or DoD environments</li> <li>Experience with secure or air-gapped systems</li> <li>Basic automation knowledge (Ansible, scripting)</li> </ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Job Purpose <br><p><span>Perform&nbsp;</span><span>assigned</span><span>&nbsp;audit engagements&nbsp;in the domain of&nbsp;AI &amp; Emerging Technology assurance, from start to finish, inclusive of&nbsp;preplanning, wrap up activities ensuring application of risk and control concepts to scenarios&nbsp;encountered,&nbsp;and&nbsp;identify&nbsp;any potential issues&nbsp;within ADNOC and Group Companies.</span> <span>Contribute&nbsp;in&nbsp;the capacity of SME,&nbsp;in&nbsp;</span><span>the</span><span> periodic Risk Assessments and development of the Risk-Based Work Plans focusing on&nbsp;AI&nbsp;Governance, benefit realization and ROI, and embedded AI lifecycle controls&nbsp;etc.&nbsp;within ADNOC and Group Companies.</span></p><br><br><br><br> KEY ACCOUNTABILITIES: <br><p><span><strong><span>Job Specific Accountabilities<span> :</span></span></strong></span></p><br><p><span><strong><span>Internal Audit Plan</span></strong></span></p><br><br><ul><li><span>Develop the audit universe to ensure it covers&nbsp;AI &amp; emerging technology&nbsp;risks&nbsp;in&nbsp;line with other&nbsp;D&amp;T risk areas&nbsp;(such as&nbsp;AI&nbsp;governance,&nbsp;business value realization, third-party dependencies,&nbsp;process,&nbsp;IT/OT&nbsp;infrastructure,&nbsp;interfaces, resilience&nbsp;and&nbsp;cyber security)&nbsp;that could affect the ADNOC Business operations.</span></li><li><span>Review and update the AI &amp; Emerging Technology Landscape and Audit Universe.</span></li><li><span>Develop and implement Industrial AI Assurance Plan ensuring its alignment with organizational AI strategy, Use-case / initiatives portfolio and new technology rollouts and support other strategic initiatives (such as AI Infrastructure Readiness, and Process enhancements) that impact the group-wide audit plans and oversee the execution to ensure it fulfills the objectives. Coordinate with AGCs and verify for adequacy of coverage of the AI universe and Key AI risks and ensure that AGCs audit plans incorporate the objectives of Group AI Assurance plans.</span></li><li><span><span>Provide relevant business and technology insights into the current, emerging &amp; potential&nbsp;AI /&nbsp;technology issues, trends &amp; opportunities affecting AGCs and BLDs. Provide input for the periodic reporting on&nbsp;AI assurance activities&nbsp;and performance relative to its plans, significant risk&nbsp;</span><span>exposures</span><span>, control/governance issues, and other related matters.</span>&nbsp; &nbsp;</span></li></ul><br><br><br>Job Specific Accountabilities (Part 2) <br><p><span><strong><span>Audit Execution</span></strong></span></p><br><br><ul><li><span>Perform audits, advisory engagements, and other influencing activities in highly technical areas of current/emerging technologies within ADNOC and Group Companies.&nbsp;</span></li><li><span>Develop a detailed audit program / Risk &amp; Control Matrix (RCM) for the assigned AI Assurance engagements, including the objectives, potential risk, key controls, audit procedures, and the use of audit techniques and tools to evaluate&nbsp;</span><span>governance</span><span>, risks, and controls processes, and submit audit program to the management for review and approval.</span></li><li><span>Ensure that adequate working papers and all relevant information are continuously documented and&nbsp;<span>updated</span>&nbsp;in the automated Audit Management System&nbsp;in accordance with&nbsp;pre-defined templates and audit procedures. </span></li><li>Identify<span>&nbsp;high-risk areas and key control points&nbsp;across the AI&nbsp;Governance,&nbsp;lifecycle, including model design, training data, validation, deployment, monitoring, access management, explainability, bias, security, compliance, and third-party reliance etc.&nbsp;and whether AI initiatives are delivering intended business value.</span> </li><li>Adapt the audit approach to the rapidly evolving AI landscape and deliver critical and complex technology audits that impact the group-wide internal controls.</li></ul><p><span><strong>Audit Reports</strong></span></p><br><ul><li><span>Prepare&nbsp;an&nbsp;audit report with&nbsp;a&nbsp;conclusion, expressing professional opinions on the adequacy and effectiveness of&nbsp;AI governance,&nbsp;risk&nbsp;</span><span>management</span><span>, control systems,&nbsp;extent to which AI initiatives are delivering intended value and benefits&nbsp;and the efficiency with which activities are carried out. Recommend improvement options to rectify reported deficiencies for&nbsp;Department&nbsp;Manager’s review.</span></li><li><span><span>Recommend</span><span>&nbsp;practical&nbsp;enhancements in&nbsp;AI&nbsp;governance, risks,&nbsp;and control processes to&nbsp;assist&nbsp;in the achievement of the company's&nbsp;business&nbsp;objectives.</span>&nbsp;&nbsp;</span></li></ul><br><br><br><br>Job Specific Accountabilities (Part 3) <br><p><span><strong><span>Coordination</span> </strong></span></p><br><ul><li><span><span>Provide&nbsp;professional advice on Group Companies’ Audit Committee Charter,&nbsp;</span>&nbsp;<span>IA&nbsp;Charter&nbsp;and&nbsp;AI Assurance&nbsp;Methodology/Procedures.&nbsp;Provide assistance&nbsp;in the establishment of the Group Audit Committees/IA functions and related governance when assigned.</span>&nbsp;</span></li></ul><br><br> QUALIFICATIONS, EXPERIENCE, KNOWLEDGE &amp; SKILLS:&nbsp; <br><p><span><strong><span>Minimum Qualification</span></strong></span></p><br><br><ul><li><p><span>Bachelor's&nbsp;Degree in&nbsp;Computer Science&nbsp;or related&nbsp;Technology&nbsp;discipline&nbsp;or&nbsp;equivalent&nbsp;discipline</span></p><br></li></ul><br><br><br>Minimum Experience, Knowledge &amp; Skills <br><ul><li><span>8-10 years of combined relevant experience in various emerging technology assurance (including automation, data science, artificial intelligence, IoT etc.) related governance and control, with experience evaluating AI and emerging technology-enabled initiatives and their business value realization in a corporate environment. Experience of Oil and Gas operations and associated technology initiatives will be preferable.</span> </li><li><span>Expertise in developing or reviewing audit/security programs for emerging and new technology risks and challenges.</span> </li><li><span>Advance knowledge and practical experience in AI-related risks and controls, including model risk, training and inference data governance, bias and fairness, explainability, cybersecurity, privacy, regulatory compliance, and third-party AI dependencies.</span> </li><li><span>Advance technical knowledge of different AI, Machine Learning and data modelling and ETL Solutions.</span> </li><li><span>In-depth knowledge of IT General Computing Control and Processes review, including, but not limited to, system development, infrastructure review, </span><span>access</span><span>-right management, asset&nbsp;management&nbsp;and change management.</span> </li><li><span>In-depth </span><span>knowledge</span><span>&nbsp;of&nbsp;</span><span>relevant professional standards and frameworks for technology and AI assurance</span><span>&nbsp;(e.g.&nbsp;</span><span>NIST AI Risk Management Framework,&nbsp;ISO 42001 AIMS, OWASP Top 10 for LLM,&nbsp;MITRE ATLAS,&nbsp;</span><span>COBIT&nbsp;etc,) and their interpretation/</span><span>application</span><span>&nbsp;to&nbsp;AI&nbsp;auditing practice.</span> </li><li><span>Extensive</span><span>&nbsp;knowledge of planning, project management&nbsp;areas&nbsp;and contracts review.</span> </li><li><span>Expertise in&nbsp;</span><span>collecting</span><span>&nbsp;and analysing complex&nbsp;solution, system&nbsp;integration&nbsp;and&nbsp;data,&nbsp;while&nbsp;evaluating information and systems&nbsp;for&nbsp;possible automation&nbsp;and&nbsp;enhancements.</span> </li><li><span>Experience in managing and tracking time for different Internal Audit-related activities. </span></li></ul><br><br><br><br>Professional Certifications <br><ul><li><span>IT audit certification, CISA, is mandatory</span><span>or willing to obtain within one year of joining.</span></li><li><span><span>Other related certifications&nbsp;</span><span>in the domain of AI / ML operations</span><span>, AI&nbsp;</span><span>Governance</span><span>&nbsp;or&nbsp;</span><span>model risk-related certifications) are preferred.</span></span></li></ul><br><br><br><br><br> </div>

<p>A security services company in the UAE is adding a Security Coordinator to its operations team. The position will assist in organizing security personnel, monitoring site requirements, maintaining operational records, and coordinating communication between guards, supervisors, clients, and management.</p> <p>Key Responsibilities<br /> Coordinate daily deployment of security personnel across assigned locations.<br /> Prepare duty schedules, shift arrangements, and staff assignments.<br /> Maintain updated records of guard attendance, leave, and duty changes.<br /> Communicate site instructions and operational updates to security teams.<br /> Follow up with supervisors regarding staffing and site coverage.<br /> Coordinate replacement personnel in case of absence or unexpected shortages.<br /> Maintain incident reports, duty logs, inspection records, and related documentation.<br /> Receive operational concerns from guards and escalate them to the appropriate supervisor.<br /> Assist with arranging site inspections and routine security checks.<br /> Liaise with clients regarding basic scheduling and security-service requirements.<br /> Monitor compliance with company procedures and assigned site instructions.<br /> Help coordinate uniforms, access cards, communication equipment, and other security supplies.<br /> Prepare routine operational summaries for management.<br /> Support the security team during urgent situations and special assignments.<br /> Requirements<br /> Diploma or Bachelor&#8217;s degree in Security Management, Business Administration, or a related field is preferred.<br /> Previous experience in security coordination, administration, operations, or workforce scheduling is an advantage.<br /> Knowledge of security staff deployment and shift management.<br /> Strong ability to organize schedules, records, and multiple assignments.<br /> Good written and verbal English communication.<br /> Comfortable using MS Office, email, and basic reporting tools.<br /> Ability to coordinate effectively with guards, supervisors, clients, and management.<br /> Calm and organized approach when handling operational issues.<br /> High level of responsibility and attention to confidential information.<br /> Willingness to work flexible hours when operational needs require.<br /> UAE security industry experience is an added advantage.</p> <p>Interested candidates can submit their updated CV via email: salamalaikalocal@gmail.com</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Design, implement, and maintain robust telecommunication networks, ensuring optimal performance and reliability for voice and data services.</li><li>Troubleshoot and resolve complex network issues, minimizing downtime and ensuring seamless communication for end-users.</li><li>Configure and manage network hardware and software, including routers, switches, firewalls, and transmission equipment.</li><li>Conduct site surveys and assessments to plan and deploy new network infrastructure, considering geographical constraints and client requirements.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree in Electrical Engineering, Electronics and Communication Engineering, Computer Science, or a related field.</p></li><li><p>Possession of relevant certifications such as CCNA, CCNP, JNCIA, or equivalent demonstrates advanced networking knowledge.</p></li><li><p>Minimum of 13 years of hands-on experience in designing, deploying, and troubleshooting telecommunication systems.</p></li><li><p>Proven experience working with diverse network technologies including GSM, LTE, 5G, fiber optics, and IP networking.</p></li></ul><br><p><strong>Eligibility Criteria</strong></p><p>✔ Experience in Pipeline / Oil &amp; Gas / EPC / Flowline / Wellhead / Brownfield / Upstream / Onshore</p><p>✔ Gulf / ADNOC experience preferred</p><p>✔ Clean-shaven policy applicable</p><p>❌ Candidates with Metro / Building / Road Infrastructure experience are not eligible</p><br><p><strong>Age Criteria:</strong></p><ul><li><p>Maximum age limit is 49 years</p></li><li><p>For managerial positions, this may be extended up to 50 years if the candidate has significant Gulf experience</p></li></ul><br><p><strong>Managerial and SR. Positions:</strong></p><ul><li><p>A minimum of 5 years of Gulf experience in the relevant field is mandatory</p><br></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p>We are currently looking for Expert Copilot Engineer (Microsoft 365 Copilot) for our UAE operations.</p><br><p>Preferred Qualifications</p><br><p>• Experience in AI adoption programs or enterprise digital transformation initiatives.</p><br><p>• Knowledge of Microsoft Power Platform (Power Automate, Power Apps, Power BI).</p><br><p>• Familiarity with enterprise security, data governance, and compliance in AI solutions.</p><br><p>• Certification in Microsoft AI, Copilot, or related cloud technologies.</p><br><p>Required Skills</p><br><p>• Strong experience in Microsoft 365 Copilot and Copilot Studio (minimum 4+ years of relevant experience).</p><br><p>• Hands-on experience in AI agent design, prompt engineering, and workflow automation.</p><br><p>• Strong understanding of the Microsoft 365 ecosystem, including Teams, SharePoint, Outlook, Word, Excel, and Power Platform.</p><br><p>• Experience working in enterprise environments and supporting digital transformation initiatives.</p><br><p>• Excellent communication skills with the ability to engage effectively with both technical and non-technical stakeholders.</p><br><p>• Proven experience in delivering training sessions, workshops, Copilot clinics, and user enablement programs.</p><br><p>• Experience in driving enterprise-wide Microsoft 365 Copilot adoption by embedding AI into business workflows to improve productivity and promote an AI-first culture.</p><br><p>• Expertise in designing and implementing Copilot solutions, including custom Copilot agents, connectors, secure data integration, and Copilot Studio configurations.</p><br><p>• Strong stakeholder collaboration skills with the ability to work with business users, senior leadership, and IT teams to define use cases and translate them into scalable AI solutions.</p><br><p>• Ability to drive AI adoption outcomes by measuring productivity gains, refining use cases based on feedback, and supporting change management for sustained adoption and value realization.</p><br><p>Joining time frame: 2 weeks (maximum 1 month)</p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Monitor alerts across tools and take appropriate action (e.g., node restarts, false positive filtering).</p></li><li><p>Respond to and resolve incidents within SLA timelines.</p></li><li><p>Manage ticket lifecycle: reassignment, resolution, and closure.</p></li><li><p>Perform basic Windows server checks: failover, services, utilization.</p></li><li><p>Assist with user/group management via AD and Exchange.</p></li><li><p>Maintain updated SOPs, trackers, and incident documentation.</p></li><li><p>Communicate critical incidents (P1/P2) clearly within timelines.</p></li><li><p>Follow professional email and phone etiquette during escalations.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>Required Skills:</strong></p><ul><li><p>Basic server admin (Windows), networking, and clustering knowledge.</p></li><li><p>Familiarity with application monitoring and error code interpretation.</p></li><li><p>Working knowledge of Active Directory and Exchange.</p></li><li><p>Strong English communication (written and verbal).</p></li><li><p>Good documentation, stress handling, and decision-making skills.</p></li><li><p>Perform Linux server health</p></li><li><p>Troubleshoot Linux-related alerts, service failures, and performance degradation.</p></li><li><p>Execute basic Linux administration tasks using shell commands.</p></li><li><p>Monitor and validate cluster/failover status where applicable.</p></li><li><p>Support patch validation and server operational checks.</p></li></ul><br><p><strong>Preferred Certifications:</strong></p><ul><li><p>CompTIA Server+, Network+</p></li><li><p>Microsoft MCSA / MCSE</p></li><li><p>ITIL Foundation</p></li></ul><br></li></ul><p></p></section>

WHO WE ARE:<br>AVI-SPL is a digital enablement solutions provider transforming how people and technology connect to elevate experiences, create new value, and enable organisations to thrive and grow. We are the largest provider of collaboration technology solutions, including our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe success starts with a strong team and that an inclusive and diverse workplace moves us all forward.<br>WHAT YOU’LL DO:<br>As an On-Site IT & AV Support Technician, you will provide hands-on 1st and 2nd line IT support within a modern corporate workplace, with a strong focus on Microsoft Intune, endpoint management, device deployment, Microsoft 365 and end-user support. A key part of the role will be supporting the full device lifecycle, including Windows device enrolment, Intune registration, Company Portal configuration, application deployment, compliance troubleshooting, device builds and user onboarding. Alongside your core IT responsibilities, you will provide support for professional AV and collaboration technologies across meeting rooms, boardrooms and shared spaces, including Microsoft Teams Rooms, Crestron, Biamp, Cisco and Poly systems. The position is highly user-facing and requires someone with previous experience supporting users within a professional corporate environment. Experience within a law firm or legal services environment is highly desirable.<br>KEY RESPONSIBILITIESIT Support – 1st & 2nd Line Provide hands-on 1st and 2nd line IT support to users within a professional corporate environment. Troubleshoot Windows 10/11 laptops, desktops, peripherals, mobile devices and meeting room PCs. Diagnose and resolve hardware, software, network connectivity and user-profile issues. Support new starters, leavers, device replacements and equipment refresh activities. Prepare and configure laptops and other endpoint devices for users. Support Active Directory and Entra ID-related user and device issues within agreed permissions. Troubleshoot authentication, password, MFA and access-related issues. Manage incidents and service requests through the client's service desk platform, ensuring accurate documentation and timely resolution. Provide desk-side, remote and walk-up support while maintaining a high level of customer service.<br>Microsoft Intune / Endpoint Management A strong practical understanding of Microsoft Intune and endpoint management is essential for this role.<br>Responsibilities include:<br>Enrol and re-enrol Windows devices into Microsoft Intune / Endpoint Manager. Configure and troubleshoot devices during initial deployment and user onboarding. Register devices and verify successful communication with Intune. Configure and troubleshoot Microsoft Company Portal. Support users with Company Portal registration and device setup. Deploy and install approved applications through Company Portal. Troubleshoot applications that fail to download, install or update through Company Portal. Check application deployment status and identify failed or pending installations. Initiate device sync and policy refreshes and verify successful policy application. Troubleshoot device compliance issues and identify why endpoints are reporting as non-compliant. Verify configuration profiles, security policies and application deployment status. Support device rebuilds, resets, re-enrolments and replacement-device migrations. Troubleshoot Conditional Access issues relating to device compliance and user access. Escalate advanced Intune policy, configuration or backend issues to the appropriate client IT team or managed service provider. Microsoft 365 & User Support Provide support across the Microsoft 365 environment, including:Microsoft Outlook Microsoft Teams One Drive Share Point Microsoft Office applications Exchange-related user issues Microsoft Entra ID / authentication<br>Support user onboarding and offboarding in accordance with client processes, including account access, device setup, Microsoft 365 configuration and application availability. AV & Meeting Room Technology<br>Provide day-to-day support for professional AV and collaboration systems across meeting rooms, boardrooms and shared spaces.<br>Technologies include:Microsoft Teams Rooms (MTR) Crestron DM-NVX AV-over-IPCrestron 4-Series control processors and touch panels Biamp Tesira DSP platforms Cisco Room Kit Pro Poly Studio X70 / X52Poly TC10 touch controllers Sennheiser Team Connect Ceiling microphones Shure Microflex Wireless and ULX-DDante audio networking PTZ cameras, displays, amplifiers, speakers and associated meeting-room peripherals<br>Responsibilities include supporting users with meeting setup, content sharing and conferencing; troubleshooting audio, video, camera, microphone and control-system issues; performing routine system health checks; and providing hands-on assistance during important meetings and events. The technician will diagnose issues at first line and escalate complex AV programming, DSP or infrastructure faults where required.<br>CLIENT INTERACTION & CORPORATE ENVIRONMENT<br>Deliver a professional, responsive and discreet support service appropriate for a corporate workplace. Previous experience supporting users within a corporate or professional services environment is essential. Experience within a law firm or legal services organisation is highly desirable. Confident supporting senior stakeholders, executives and other high-profile users. Maintain professionalism and composure when resolving urgent issues during meetings or business-critical activities. Work closely with client IT, facilities and workplace teams. Communicate clearly with users throughout incidents and service requests. Follow established incident, escalation, security and change-management procedures.<br>DOCUMENTATION & REPORTING<br>Maintain accurate records of IT and AV incidents, service requests, actions and resolutions. Document device deployments, rebuilds and endpoint-related activities. Update knowledge-base articles and user support documentation. Identify recurring issues and recommend opportunities to improve the user experience. Maintain accurate asset and device information where required.<br>WHAT WE’RE LOOKING FOR<br>Candidates should demonstrate practical experience with:Microsoft Intune / Endpoint Manager Windows device enrolment and deployment Microsoft Company Portal Application deployment through Company Portal Device compliance and configuration profiles Windows 10/11 endpoint troubleshooting Microsoft 365Microsoft Teams Outlook One Drive and Share Point Active Directory / Entra IDMFA and authentication troubleshooting Laptop builds, rebuilds and device migrations Hardware and peripheral troubleshooting Service desk / ticketing platforms Basic TCP/IP, DNS, DHCP, LAN and Wi-Fi troubleshooting<br>Candidates should also have experience supporting or troubleshooting workplace AV technologies, ideally including Microsoft Teams Rooms, Crestron, Biamp, Cisco, Poly and Dante.<br>EXPERIENCE3–5 years' experience in IT support, desktop support, service desk or blended IT/AV workplace technology roles. Strong hands-on 1st and 2nd line IT support experience. Practical experience supporting Microsoft Intune-managed Windows endpoints. Demonstrable experience with device enrolment, Company Portal configuration and application deployment. Experience supporting Microsoft 365 environments. Experience providing desk-side support in a corporate or professional services environment is essential. Previous law firm/legal-sector IT support experience is highly desirable. Experience supporting meeting rooms, Microsoft Teams Rooms and corporate AV systems. Comfortable supporting senior and executive-level users. Able to work effectively under pressure during business-critical incidents, meetings and events.<br>QUALIFICATIONS & MANDATORY REQUIREMENTS<br>Diploma or degree in IT, Information Technology, Computer Science, AV Technology, Electronics or a related field preferred. Microsoft qualifications relating to Microsoft 365, Intune or Endpoint Management are advantageous. Manufacturer/platform training in Crestron, Biamp, Dante, Cisco or Poly is advantageous. Valid UAE Driver's Licence – Required.<br>PERSONAL ATTRIBUTES<br>Strong troubleshooting and problem-solving ability. Professional and confident in a corporate environment. Excellent communication and customer-service skills. Calm and solutions-oriented when dealing with urgent issues. Comfortable interacting directly with senior stakeholders. Able to work independently while collaborating effectively with wider IT, AV and facilities teams. Strong attention to detail and ability to follow established IT processes and security requirements.<br>WHY YOU’LL LIKE WORKING HERE<br>Medical benefits, including dental. Paid holidays, sick leave and personal days. Ongoing access to technical training and manufacturer certifications. Inclusive and dynamic company culture.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>At Infoblox, every breakthrough begins with a bold&nbsp;<strong>“what if.”</strong> &nbsp;<br><strong>What if</strong>&nbsp;your ideas could ignite global innovation? &nbsp;<br><strong>What if</strong>&nbsp;your curiosity could redefine the future? &nbsp;</p><br><p>We invite you to step into the next exciting chapter of&nbsp;<strong>your</strong>&nbsp;career journey. Bring your creativity, drive, your daring spirit, and feel what it’s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect&nbsp;<strong>70% of the Fortune 500</strong>, and we’re looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold “what if” can take the world, your community, and your career. &nbsp;</p><br><p>Here, how we empower our people is extraordinary:&nbsp;<strong>Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running</strong>&nbsp;— and what we build is world-class:&nbsp;recognized&nbsp;as&nbsp;<strong>CybersecAsia’s Best in Critical Infrastructure 2024&nbsp;</strong>—evidence that when first-class technology meets empowered talent, remarkable careers take shape. So,&nbsp;<strong>what if</strong>&nbsp;the next big idea, and the next great career story, comes from you? Become the force that turns every “what if” into “what’s next”. </p><br><p>In a world where you can be anything,&nbsp;<strong>Be Infoblox</strong>. &nbsp;</p><br><p><strong>Sales Engineer</strong></p><br><p>We have an opportunity for a Sales Engineer in the UAE to join our sales team, reporting to the Manager, Sales Engineering for the region. In this pivotal role, the main focus is working closely with our world-class sales team to overcome and remove all technical barriers in the sales process. This trusted technical advisor will help the sales team develop new business by working directly with customers and partners, effectively positioning Infoblox solutions.&nbsp;</p><br><p>You’re the ideal candidate if you are a strategic thinker with a strong networking and security background, understand complex SaaS selling, work well independently, and are results-driven.&nbsp;</p><br><p><strong>Be a Contributor - What You’ll Do</strong></p><br><ul> <li>Build business cases and technical differentiation in sales opportunities by educating customers and partners about Infoblox solution&nbsp;</li> <li>Develop pre-sales engineering content—presentations, demos, and webinars—on Infoblox solutions for customer and partner audiences</li> <li>Design solutions and architectural diagrams that convey proposed Infoblox solutions, how they will be engineered, and how they will integrate with other vendors</li> <li>Educate partner technical sales teams about Infoblox solutions and technologies and when/how they can identify opportunities and position Infoblox solutions to customers</li> <li>Work closely with your primary account manager and support the rest of the team in your areas of core competency</li> <li>Evaluate and identify new opportunities within existing accounts to expand with more Infoblox solutions</li> <li>Leverage AI-enabled tools and platforms (including internal Copilot-style solutions) to accelerate technical discovery, tailor demos and POCs, analyze customer environments, and clearly articulate the value of Infoblox’s AI-driven networking and security capabilities.</li></ul><p><strong>Be Prepared - What You Bring:</strong></p><br><ul> <li>Experience in Cloud/Security space with working knowledge of design and implementation for at least one of the following: AWS, Azure, VMWare, Kubernetes, or HBSS, Nextgen Firewalls, TIPS, IPS/IDS, DevOps</li> <li>Over 4 years of experience supporting technical sales or equivalent years of experience in engineering or operations networking</li> <li>Over 4 years of experience in networking technologies, including TCP/IP, DNS, DHCP, LAN/WAN, Routing, Switching, Firewalls, IPv4/v6, UNIX Admin, and experience with switches, routers, and firewalls in Intranet/Internet/Extranet environments</li> <li>Strong knowledge of general security best practices and direct experience with at least one security product</li> <li>Practical AI fluency, with the ability to confidently use AI-assisted tools for technical analysis, demo preparation, solution design, and customer conversations, understanding both the capabilities and limitations of AI in enterprise networking and security contexts.</li> <li>Strong interpersonal and presentation skills, with the ability to articulate complex technology simply</li> <li>Ability to work in the field frequently; travel is required</li> <li>Conscientious attitude and dependability, self-starter, ability to work independently while appreciating teamwork and communication</li> <li>DDI -- DNS/DHCP/IPAM experience</li> <li>CCSP, CISSP, CEH, or other technical certifications a plus</li> <li>Fluency in English and Arabic</li> <li>Bachelor's Degree&nbsp;</li></ul><p><strong>Be Successful — Your Path</strong> &nbsp;</p><br><p><strong>First 90 Days: </strong></p><br><ul> <li>Immerse in our culture, connect with mentors, and map the systems and stakeholders that rely on your work&nbsp;</li></ul><p><strong>Six Months:  </strong> &nbsp;</p><br><ul> <li>Have a foundational knowledge of our entire product/solution portfolio&nbsp;</li> <li>Demonstrate fluency with either on-prem or SaaS-based Infoblox solutions&nbsp;</li> <li>Identify 1-2 specialization areas&nbsp;</li> <li>Capable of handling primary SE customer-facing tasks with only occasional help from others&nbsp;</li></ul><p><strong>One Year: </strong> &nbsp;</p><br><ul> <li>Demonstrate fluency with all Infoblox solutions&nbsp;</li> <li>Capable of handling advanced SA customer-facing tasks with only occasional help from others&nbsp;</li> <li>Able to conduct POC’s &amp; customer demo’s with little to no supervision&nbsp;</li> <li>Go-to person for specialization area for assigned region&nbsp;</li></ul><p><strong>Belong—&nbsp;</strong><strong>Your Community</strong> &nbsp;</p><br><p>Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you’ll grow and belong here.  &nbsp;</p><br><p><strong>Be Rewarded — </strong><strong>Benefits That Help You Grow, Thrive, Belong</strong> &nbsp;</p><br><ul> <li>Comprehensive health coverage, generous PTO, and flexible work options &nbsp;</li> <li>Learning opportunities, career-mobility programs, and leadership workshops &nbsp;</li> <li>Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthy &nbsp;</li> <li>Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations &nbsp;</li> <li>Charitable Giving Program supported by Company Match &nbsp;</li></ul><p>Ready to<strong>&nbsp;Be the Difference?</strong> &nbsp;</p><br><p><i>Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis</i> </p><br><p><span>#LI-GM1</span><br><span>#LI-Remote</span></p><br><br> </div>

Position Objectives:The Technical Support Engineer will provide technical, application, and operational support for the Bonya platform during project delivery, testing, rollout, and post-go-live stabilisation. The role will support users, investigate incidents, assist with configuration, monitor platform behaviour, coordinate with development and infrastructure teams, and help ensure smooth adoption of the system.<br>Job Description and Responsibilities Provide first-level and second-level support for Bonya users during UAT, pilot, rollout, and production stabilisation. Log, triage, investigate, assign, and track incidents, service requests, defects, and user queries. Support user access, role assignment, password/SSO issues, workflow issues, and configuration-related support requests. Reproduce reported defects and provide a clear technical analysis to developers and testers. Monitor application behaviour, system logs, job failures, integration errors, and performance issues. Support data import/export activities, report generation, user administration, and routine operational tasks. Assist with deployment validation, smoke testing, release verification, and environment checks. Prepare support guides, FAQs, knowledge base articles, and user support documentation. Participate in hyper care and post-go-live support. Escalate issues to infrastructure, development, database, integration, or security teams as required.<br>Qualification and Required Skills Diploma or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.3+ years of experience in application support, technical support, systems support, or service desk escalation roles. ITIL Foundation or equivalent service management certification is desirable. Experience supporting ERP, CRM, workflow, service management, or custom enterprise applications. Experience with Odoo or similar enterprise platforms is desirable. Basic understanding of Linux, Postgre SQL, web applications, APIs, logs, user roles, and access control. Experience working with ticketing tools, incident management processes, and SLA-based support. Experience supporting UAT, go-live, and hyper care activities is advantageous.