وظائف تقنية المعلومات في الإمارات

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Install, configure, and maintain servers, networks, operating systems, and data storage systems supporting CCAO operations</p></li><li><p>Manage user accounts, access rights, and Active Directory/identity management in line with government data governance and security policies</p></li><li><p>Monitor system performance, availability, and capacity; proactively resolve issues to minimize downtime for citizen-facing and internal services</p></li><li><p>Implement and maintain cybersecurity controls (firewalls, endpoint protection, backups, patch management) in compliance with UAE government IT security standards (e.g., NESA/Signature/TDRA-aligned frameworks where applicable)</p></li><li><p>Administer email, collaboration platforms, and internal applications used for case management, correspondence, and coordination with federal/local entities</p></li><li><p>Manage backup, disaster recovery, and business continuity procedures for critical systems and citizen data</p></li><li><p>Provide technical support (Tier 2/3) to staff, troubleshoot hardware/software/network issues, and manage IT helpdesk escalations</p></li><li><p>Maintain documentation of IT assets, configurations, policies, and procedures</p></li><li><p>Coordinate with external vendors, telecom providers, and government IT bodies (e.g., TDRA, Abu Dhabi Digital Authority) on infrastructure, licensing, and integration projects</p></li><li><p>Support digital transformation initiatives, including e-services and system integrations tied to CCAO's citizen and community programs</p></li><li><p>Ensure compliance with UAE data protection and government information security regulations</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>Required Qualifications</strong></p><ul><li><p>Bachelor's degree in Information Technology, Computer Science, or related field</p></li><li><p>3–6 years' experience as a System Administrator, preferably in a government or public sector entity</p></li><li><p>Strong knowledge of Windows Server/Linux administration, virtualization (VMware/Hyper-V), networking (TCP/IP, VPN, firewalls), and Active Directory</p></li><li><p>Experience with backup/DR solutions, cloud platforms (Azure/AWS/G42 Cloud), and cybersecurity best practices</p></li><li><p>Familiarity with UAE government IT compliance frameworks (e.g., Abu Dhabi Digital Authority policies, NESA standards) is a strong advantage</p></li><li><p>Certifications such as MCSA/MCSE, CompTIA Server+/Security+, CCNA, or ITIL are preferred</p></li><li><p>Fluent in Arabic and English (Arabic often required/preferred for UAE federal entities)</p></li><li><p>UAE national or resident with relevant work eligibility (many UAE Presidential Court–affiliated entities prioritize Emiratization)</p></li></ul><p><strong>Key Competencies</strong></p><ul><li><p>Strong problem-solving and troubleshooting skills</p></li><li><p>High attention to security, confidentiality, and data sensitivity (government/citizen data)</p></li><li><p>Ability to work under government protocols and coordinate across federal/local authorities</p></li><li><p>Good communication and documentation skills</p></li><li><p>Ability to work independently and manage multiple priorities</p></li></ul><p><br></p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Overview &amp; Responsibilities</b><p><b>Purpose of the Job</b></p><br><p>The IT Engineer is an experienced level position involved in the planning, execution, and management of new applications into existing systems and software throughout the enterprise.</p><br><p>This position is designed to provide the IT infrastructure required to run application software to support the computational and information needs of the company.</p><br><p>The successful candidate will act as the first point of contact for all IT helpdesk queries, resolving issues directly or escalating them to senior engineers as required. Overall, the role ensures that technical operations run smoothly and hardware and operating systems are expertly maintained.</p><br><p><b>Nature of the Job</b></p><br><ul><li><p><b>Technical Troubleshooting &amp; Analysis:</b> Independently resolve complex, varied software access and performance issues by applying diversified procedures and analytical evaluation to determine the best course of action.</p><br></li><li><p><b>Cross-Functional Collaboration:</b> Work cooperatively and effectively with colleagues and partners across the entire organization to achieve shared goals.</p><br></li><li><p><b>Data-Driven Influence:</b> Leverage strong social and communication skills to understand stakeholders and influence decision-making using logic and data.</p><br></li><li><p><b>Independent Role: </b>This is primarily an Individual Contributor role and does not include any direct supervisory responsibilities or hiring authority.</p><br></li></ul><br><p><b>Specific Job Responsibilities/Competencies</b></p><br><p>As an IT Engineer, this role encompasses daily helpdesk operations, long-term strategic IT planning, and system deployments. The engineer will ensure that technology integrations meet compliance and functional specifications while driving continuous improvement in system performance.</p><br><p>The primary responsibilities of this role include the following:</p><br><ul><li><p>Evaluate system hardware and OS.</p><br></li><li><p>Monitor systems to track operating efficiency and to ensure service level objectives are met.</p><br></li><li><p>Liaise with other software developers and engineers to address issues in program logic, as well as the interoperability of new applications with existing systems software.</p><br></li><li><p>Work with data owners and business systems analysts to develop models, procedures, and protocols for reporting in concert with requirements.</p><br></li><li><p>Test software and communicate and document results and make recommendations based on findings.</p><br></li><li><p>Develop standards and processes to support and facilitate integration projects and initiatives.</p><br></li><li><p>Adhere to change management and documentation standards.</p><br></li><li><p>Respond to, track, and monitor inquiries and requests for assistance with software, hardware, and other technical problems.</p><br></li><li><p>Travel as per business needs</p><br></li></ul><p><b>Background and Experience</b></p><br><ul><li><p><b>Technical Core Knowledge:</b> Possess a thorough understanding of internal computer operating systems, networking, programming, and analytical methods.</p><br></li><li><p><b>Diagnostic &amp; Repair Expertise:</b> Demonstrate expert capabilities in diagnosing and repairing technical issues.</p><br></li><li><p><b>Independent OS Configuration:</b> Ability to install and configure operating systems effectively with limited supervision.</p><br></li><li><p><b>Customer Satisfaction &amp; Passion:</b> Show a high sensitivity to customer needs and a deep, genuine interest in the broader field of Information Technology.</p><br></li><li><p><b>Project Management:</b> Maintain a solid working knowledge of project management processes.</p><br></li></ul><br><ul><li><p><b>Education Requirement:</b> A Bachelor’s degree in IT or related field. (Specifically, Computer or Information Science, Mathematics, or Engineering).</p><br></li><li><p><b>Minimum Experience:</b> 3 years’ experience in IT.</p><br></li><li><p><b>Preferred Experience:</b></p><br><ul><li><p>Intune experience</p><br></li><li><p>Google Workspace (GWS) experience</p><br></li></ul></li></ul><p><b>Base Location &amp; Work Schedule</b></p><br><p>This is a full-time permanent position based in Abu Dhabi, UAE on a hybrid working basis.</p><br><p><span><b>The world turns to Ebara Elliott Energy.</b></span></p><br><p><span>Customers throughout the world choose Ebara Elliott Energy for the design, manufacture and service of their critical rotating equipment. EEE’s global service network routinely installs, overhauls, repairs, upgrades and rerates machines from any manufacturer. Customers everywhere turn to EEE for precision engineering, extraordinary reliability and unparalleled service.</span></p><br><p><span>To learn more about our Job Applicant Privacy Notice, please </span>click here<span>.</span></p><br> </div>

Job Title: Project Manager — IT / Digital Delivery Location: Dubai, UAE<br>ROLE SUMMARY:We are looking for an experienced Project Manager to lead the end-to-end delivery of technology and digital projects. You will act as the bridge between business stakeholders and technical teams — translating business objectives into deliverable plans, running the Agile ceremonies that keep delivery moving, removing impediments, and holding delivery to scope, schedule, budget, and quality commitments. You will provide regular, clear and credible reporting to senior and executive management, and manage risks, issues, dependencies, and third-party vendors across the project lifecycle. Working knowledge of trading and capital markets is essential for this role.<br>KEY RESPONSIBILITIES:Project Delivery & Governance* Own project delivery end to end — initiation, planning, execution, monitoring, control and closure — for one or more concurrent technology projects.* Define the project charter: scope, objectives, deliverables, success criteria, assumptions, constraints and governance model.* Build and maintain integrated project plans, roadmaps, milestone schedules, dependency maps and critical path analysis.* Manage project budgets: cost estimation, forecasting, actuals tracking, variance analysis, purchase orders and invoice validation.* Manage resource plans and capacity across internal teams, contractors and vendors.* Operate formal change control — assess and document the impact of scope changes on cost, schedule, quality and risk, and secure the appropriate approvals.* Ensure compliance with PMO standards, SDLC governance, information-security requirements, internal audit and applicable regulatory obligations.* Maintain complete and auditable project documentation and artefacts. Risk, Issue & Dependency Management* Maintain and actively work the RAID log (risks, assumptions, issues, dependencies).* Identify risks early, quantify impact and probability, define mitigation and contingency plans, and assign clear ownership.* Resolve issues at the lowest effective level and escalate promptly and factually when resolution is beyond the project's authority.* Manage cross-project and cross-team dependencies, including infrastructure, security, data, operations and external parties. Stakeholder Management & Communication* Act as the primary point of contact for business stakeholders throughout the project lifecycle.* Work with business stakeholders, business analysts and product owners to elicit, challenge and prioritise requirements, and confirm that the delivered solution meets the stated business need.* Chair steering committees and project boards; prepare and present decision papers and options analyses.* Provide regular, accurate status reporting to upper management and executives — progress against plan, budget position, risks, issues, decisions required and forecast completion.* Build and maintain executive dashboards and reporting packs; tailor the level of detail to the audience.* Manage expectations and negotiate trade-offs across scope, time, cost and quality with credibility and transparency.* Manage vendors and third parties: statements of work, deliverable acceptance, service levels, performance reviews and commercial escalation. Agile Delivery* Facilitate Agile ceremonies with the delivery team: sprint planning, daily stand-ups, backlog refinement, sprint reviews and retrospectives.* Work with product owners to keep the backlog healthy — well-formed stories, clear acceptance criteria, correct prioritisation and readiness for sprint.* Track and report delivery metrics: velocity, burndown and burnup, cycle time, throughput, defect trends and release predictability.* Identify and remove impediments blocking the team; protect the team from unmanaged scope change and disruption.* Coach the team and the wider business on Agile practices, and operate hybrid Agile/waterfall approaches where the project or regulatory context requires it.* Drive continuous improvement from retrospective actions and lessons learned. Quality, Release & Transition* Coordinate test planning and execution across system, integration, performance, security and user acceptance testing.* Manage UAT with business stakeholders, including defect triage, prioritisation and sign-off.* Plan and coordinate releases: cutover plans, rollback plans, go/no-go criteria and production readiness reviews.* Manage business readiness — training, communications, process changes and organisational change impacts.* Ensure a clean transition to support operations, including documentation, handover and hypercare.* Run post-implementation reviews, capture lessons learned and track benefits realisation against the business case.<br>REQUIRED SKILLS & EXPERIENCE:* Minimum 8 years of project management experience delivering IT, software and digital projects end to end, including at least 3 years in an Agile delivery environment.* Proven track record of delivering multiple concurrent projects on time, within budget and to agreed quality standards.* Strong command of both Agile frameworks (Scrum, Kanban, SAFe) and traditional/hybrid delivery methodologies (waterfall, stage-gate).* Demonstrated ability to run Agile ceremonies effectively and coach teams in Agile practice.* Strong planning and scheduling skills including work breakdown structures, estimation techniques, dependency management and critical path analysis.* Budget, cost control, resource planning and vendor/contract management experience.* Rigorous risk, issue, dependency and change management discipline.* Excellent executive communication, reporting and presentation skills; able to distil complex technical detail into clear business language.* Strong stakeholder management, negotiation, influencing and conflict-resolution skills across all levels of an organisation.* Sufficient technical literacy to engage credibly with engineering teams — SDLC, APIs and integrations, cloud, web and mobile applications, data and reporting, testing, environments and release management — and to challenge estimates, designs and risk assessments.* Requirements and business-analysis fundamentals: process flows, user stories, acceptance criteria, traceability.* Hands-on proficiency with project and collaboration tooling such as Jira, Azure Dev Ops, Confluence, Microsoft Project, Smartsheet, Share Point and Power BI or equivalent reporting tools.* Advanced Microsoft Office skills, particularly Excel and Power Point for analysis and executive reporting.* Working knowledge of trading and capital markets is essential — including the trade lifecycle (order origination, routing, execution, clearing and settlement), market data, brokerage and exchange operations, post-trade processes, and the regulatory and compliance environment in which they operate.* Excellent written and verbal English communication skills.<br>PREFERRED / ADVANTAGEOUS:* Professional certification such as PMP, PRINCE2, PMI-ACP, Certified Scrum Master (CSM), Professional Scrum Master (PSM) or SAFe.* Arabic language proficiency (spoken and written) — preferred.* Experience delivering projects for an exchange, brokerage, bank, asset manager or fintech.* Experience managing regulatory, compliance-driven or audited technology programmes.* Experience managing systems integrators and offshore or distributed delivery teams.* Formal change-management training (for example Prosci / ADKAR).* Experience with ITIL service transition, or with programme-level or portfolio-level delivery.* Experience introducing or improving PMO processes, templates and delivery governance.<br>QUALIFICATIONS & EDUCATION:* Bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration or a related discipline.

Job Title: Head of IT Services Location: UAE<br>What We're Looking For:We are looking for a senior technology leader with significant experience (15+ years in a leadership position) within the Banking sector ideally having managed a broad and complex application or technology services estate.<br>You will bring strong experience across enterprise technology, application/platform management, IT service delivery, vendor management, technology transformation and operational resilience.<br>Experience across multiple banking domains such as Retail, Corporate/Transaction Banking, Payments, Core Banking, Wealth, Risk, Finance, Compliance and enterprise applications would be highly advantageous.<br>This is not purely an Engineering or SDLC leadership role. We are particularly interested in executives who have successfully managed the broader technology estate — combining strategy, Run, Change, vendors, investment, resilience and transformation.<br>For a confidential discussion, please get in touch directly.