وظائف مدير مكتب - ابو ظبي الإمارات

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <div dir="rtl"><p><span><span>§</span></span><span><span>Identifying and assessing customer needs, planning and outlining a seamless and coherent customer experience, and ensuring satisfaction</span><span>and adherence to the Authority and Dubai Government quality standards</span></span></p><br><p><span><span>§</span></span><span><span>Building ongoing, sustainable relationships with customers through open and interactive communication and employing methods and tools that ensure accurate, correct, complete information is provided and used effectively</span></span></p><br><p><span><span>§</span></span><span><span>Handling customer complaints and providing appropriate solutions and alternatives within defined timeframes, and following up to ensure optimal resolution in coordination with relevant regulatory units</span></span></p><br><p><span><span>§</span></span><span><span>Keeping records of customer interactions and processing complaint-related documents and files</span></span></p><br><p><span><span>§</span></span><span><span>Preparing and implementing policies, systems, and procedures related to suggestions and complaints and monitoring their application at the Authority level in coordination with related regulatory units</span></span></p><br><p><span><span>§</span></span><span><span>Responding to customer inquiries and handling their suggestions and complaints in line with related guidelines, policies, and standards</span></span></p><br><p><span><span>§</span></span><span><span>Analyzing root causes of recurring problems related to customer service and identify potential corrective actions in collaboration with all related regulatory units, and follow up on implementation and assess results</span></span></p><br><p><span><span>§</span></span><span><span>Working closely with all related regulatory units to develop appropriate implementation plans for recommendations aimed at improving the level and quality of services provided and monitor their execution</span></span></p><br><p><span><span>§</span></span><span><span>Working closely with all relevant regulatory units to prepare call scripts and FAQs from customers</span></span></p><br><p><span><span>§</span></span><span><span>Managing the Customer Suggestions and Complaints System and coordinating and following up with all regulatory units to activate and apply the approved suggestions and complaints systems</span></span></p><br><p><span><span>§</span></span><span><span>Supervising the contact center and reporting results, complaints, and suggestions received through it to the relevant regulatory units, and coordinating with all internal and external stakeholders to implement and monitor the closure of improvement plans related to customer feedback and the contact center</span></span></p><br><p><span><span>§</span></span><span><span>Providing input for risk analysis and management related to the sector and developing risk-mitigating plans in coordination with the relevant regulatory unit in the Strategy Sector.</span></span></p><br><p><span><span>§</span></span><span><span>Preparing and following up on the annual operational plan for the department, including projecting performance indicators, targets, projects, and programs, and identifying budget needs and submitting to the Department Manager for approval</span><span>.</span></span></p><br><p><span><span>§</span></span><span><span>Supervising the preparation, execution, and analysis of customer satisfaction measures and surveys periodically and comprehensively, ensuring results are used to develop and improve services, and outlining corrective plans with involved regulatory units, with detailed reports to senior management on customer satisfaction indicators and trends regularly</span><span>.</span></span></p><br><p><span><span>§</span></span><span><span>Supervising the design and implementation of training and awareness programs for frontline staff on customer service policies and standards and best government practices to enhance their ability to provide distinguished service, raise customer satisfaction, and ensure consistent policy and procedure application at all touchpoints</span><span>.</span></span></p><br><p><span><span>§</span></span><span><span>Proposing department policies and procedures in coordination with the Planning Department and ensuring their implementation and compliance</span><span>.</span></span></p><br><p><span><span>§</span></span><span><span>Preparing and presenting performance and achievement reports and preparing and submitting data and reports according to the standard procedures</span></span></p><br><p><span><span>§</span></span><span><span>Proposing departmental improvement plans in light of Authority-approved quality and excellence standards</span></span></p><br><p><span><span>§</span></span><span><span>Contributing and providing support and working on related files within the institutional innovation and excellence agenda and other possible institutional files to achieve the strategic plan</span></span></p><br><p><span><span>§</span></span><span><span>Following up on applying the World Star rating system standards, implementing projects and initiatives arising from assessments in the center, and coordinating with other departments to meet system requirements</span></span></p><br><p><span><span>§</span></span><span><span>Discussing center performance reports, results of mystery shopper studies, surveys, and happiness index observations, and proposing corrective actions</span></span></p><br><p><span><span>§</span></span><span><span>Continuously following up on any notes related to improving service quality and customer happiness, implementing recommendations from the main team "Seven-Star Service Standard Compliance Team", compiling ideas for improvement and employee satisfaction, and proposing development initiatives</span></span></p><br><p><span><span>§</span></span><span><span>Commitment to applying information security policies and procedures, maintaining data confidentiality, and informing the information security officer of any violations or breaches of approved policies</span></span></p><br><p><span><span>§</span></span><span><span>Commitment to occupational safety and health policies and procedures and to the environmental management system policy applied at the Authority</span></span></p><br><p><span><span>Performing other duties related to the job as assigned</span><span>.</span></span></p><br> <p><span><span>Bachelor's degree in Business Administration or Customer Service Management or Customer Happiness Management or Marketing and Public Relations Management or equivalent from an accredited university.</span></span></p><br><p><span><span>§</span></span><span><span>7 years and above of related work experience.</span></span></p><br></div> </div>

Key Responsibilities Manage daily office operations and administrative activities. Supervise administrative and office support staff. Manage office supplies, equipment and inventory. Coordinate with vendors, suppliers and service providers. Manage facilities requirements, maintenance and office services. Coordinate meetings, calendars, appointments and business travel. Prepare reports, presentations, correspondence and administrative documentation. Maintain company records, contracts, files and confidential documents. Support procurement, purchase orders, invoices and expense tracking. Coordinate office events, meetings and employee activities. Ensure compliance with company policies and office procedures. Liaise with HR, Finance, IT and other departments on administrative requirements. Monitor office budgets and identify opportunities for cost optimization. Support management with ad-hoc operational and administrative requirements. Requirements Bachelor’s degree in Business Administration, Management or related field preferred. Previous experience as an Office Manager / Administration Manager / Senior Office Administrator. Strong knowledge of office administration and facilities coordination. Proficiency in Microsoft Office – Excel, Word, Power Point and Outlook. Strong organizational, communication and stakeholder-management skills. Ability to manage multiple priorities and work independently.<br>Office Management | Office Administration | Administrative Management | Administrative Assistance | Operations Management | Facilities Management | Vendor Management | Procurement | Budget Management | Contract Management | Office Operations | Team Management | Calendar Management | Meeting Coordination | Travel Management | Expense Management | Invoice Processing | Purchase Orders | Document Management | Records Management | Microsoft Office | Microsoft Excel | Microsoft Power Point | Microsoft Outlook | Stakeholder Management | Event Coordination<br>Office Management | Office Administration | Operations Management | Facilities Management | Vendor Management | Administrative Management | Procurement | Budget Management | Team Management | Stakeholder Management Popular sourcing titles: Office Manager | Administration Manager | Admin Manager | Office & Administration Manager | Office Operations Manager | Administrative Manager | Senior Office Administrator | Administration & Facilities Manager.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking an experienced Technical Office Manager to lead the Technical Office Department for major building construction projects in Qatar.<br> The successful candidate will be responsible for managing the entire technical office function, ensuring the timely preparation, review, coordination, submission, approval, and distribution of all engineering deliverables required for project execution.<br> The role serves as the primary liaison between the Contractor, Consultants, Clients, Subcontractors, Suppliers, Procurement, Construction, QA/QC, Planning, BIM, and Design teams.<br> The Technical Office Manager will oversee multidisciplinary engineering coordination, manage technical documentation, monitor engineering KPIs, resolve technical issues, and ensure that all engineering submissions comply with contract requirements, project specifications, and project schedules.<br> This position is intended for professionals with extensive Tier-1 Main Contractor experience in building construction projects.<br> Candidates whose experience is primarily in consultancy, design offices, or engineering design firms will not be considered.<br> Competitive salary package Medical insurance Annual leave Air ticket as per company policy Employment visa provided Opportunity to work on landmark building projects in Qatar Long-term career growth with a leading construction contractor Bachelor's Degree in Civil Engineering, Structural Engineering, Architecture, Mechanical Engineering, Electrical Engineering, or a related engineering discipline.<br> 15+ years of total experience in building construction projects.<br> Minimum 10 years with Tier-1 or Tier-2 Main Contractors in Technical Office, Engineering Coordination, or technical management roles.<br> Minimum 5 years in a Technical Office Manager, Engineering Manager, or Senior Technical Office Engineer role.<br> Proven experience managing Technical Office teams on large-scale building projects.<br> Strong experience coordinating: Material Submittals Technical Submittals RFIs Technical Queries (TQs) Method Statements Consultant Approvals Engineering Documentation Strong understanding of contractor engineering workflows and multidisciplinary coordination.<br> Experience coordinating Structural, Architectural, Civil, and MEP disciplines.<br> Experience dealing directly with Consultants and Clients.<br> Previous experience on major building projects in Qatar or GCC .<br> Excellent technical writing and engineering documentation skills.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>Join</strong><strong>&nbsp;us at Accor,&nbsp;</strong><strong>where</strong><strong>&nbsp;life pulses&nbsp;</strong><strong>with</strong><strong>&nbsp;passion!</strong>​</p><br><p>As a&nbsp;pioneer&nbsp;in the art of&nbsp;responsible&nbsp;hospitality, the Accor Group&nbsp;gathers&nbsp;more&nbsp;than&nbsp;45 brands, 5,600&nbsp;hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.&nbsp;While&nbsp;each&nbsp;brand has&nbsp;its&nbsp;own&nbsp;personality,&nbsp;where&nbsp;you&nbsp;will&nbsp;be&nbsp;able to&nbsp;truly&nbsp;find&nbsp;yourself,&nbsp;they&nbsp;all&nbsp;share&nbsp;a&nbsp;common&nbsp;ambition: to&nbsp;keep&nbsp;innovating&nbsp;and&nbsp;challenging&nbsp;the&nbsp;status-quo.​</p><br><p>By&nbsp;joining&nbsp;us,&nbsp;you&nbsp;will&nbsp;become&nbsp;a&nbsp;Heartist®,&nbsp;because&nbsp;hospitality&nbsp;is, first and&nbsp;foremost, a&nbsp;work&nbsp;of&nbsp;heart.​</p><br><p>You&nbsp;will&nbsp;join&nbsp;a&nbsp;caring&nbsp;environment&nbsp;and a team&nbsp;where&nbsp;you&nbsp;can&nbsp;be&nbsp;all&nbsp;you&nbsp;are. You&nbsp;will&nbsp;be&nbsp;in a&nbsp;supportive&nbsp;place to&nbsp;grow, to&nbsp;fulfil&nbsp;yourself, to&nbsp;discover&nbsp;other&nbsp;professions and to&nbsp;pursue&nbsp;career&nbsp;opportunities, in&nbsp;your&nbsp;hotel&nbsp;or in&nbsp;other&nbsp;hospitality&nbsp;environments, in&nbsp;your&nbsp;country or&nbsp;anywhere&nbsp;in the world!​</p><br><p>You&nbsp;will&nbsp;enjoy&nbsp;exclusive&nbsp;benefits,&nbsp;specific&nbsp;to the&nbsp;sector&nbsp;and&nbsp;beyond, as&nbsp;well&nbsp;as&nbsp;strong&nbsp;recognition for&nbsp;your&nbsp;daily&nbsp;commitment.​</p><br><p>Everything&nbsp;you&nbsp;will&nbsp;do&nbsp;with&nbsp;us,&nbsp;regardless&nbsp;of&nbsp;your&nbsp;profession,&nbsp;will&nbsp;offer&nbsp;a&nbsp;deep&nbsp;sense&nbsp;of&nbsp;meaning, to&nbsp;create&nbsp;lasting,&nbsp;memorable&nbsp;and&nbsp;impactful&nbsp;experiences&nbsp;for&nbsp;your&nbsp;customers,&nbsp;for&nbsp;your&nbsp;colleagues</p><br><p><strong>Hospitality</strong><strong>is</strong><strong>&nbsp;a&nbsp;</strong><strong>work</strong><strong>&nbsp;of&nbsp;</strong><strong>heart</strong><strong>,</strong>​<br><strong>Join</strong><strong>&nbsp;us and&nbsp;</strong><strong>become</strong><strong>&nbsp;a&nbsp;</strong><strong>Heartist</strong><strong>®.</strong></p><br><br>Job Description<br><br><p>We are looking for a passionate and experienced <strong>Front Office Manager</strong> to lead our Front Office operations and deliver exceptional guest experiences. The successful candidate will oversee the daily operations of the Front Office, ensure service excellence, maximize room revenue, lead and develop the team, and maintain the highest operational standards.</p><br><p><strong>Key Responsibilities</strong></p><br><ul><li>Oversee the daily operations of the Front Office to ensure exceptional guest service and smooth hotel operations.</li><li>Monitor room inventory, room availability, room types, and rate categories to maximize occupancy, ADR, and revenue.</li><li>Ensure accurate room counts, guest profiles, registration records, and Front Office reports.</li><li>Provide personalized service and recognition to VIPs, repeat guests, and special arrivals.</li><li>Conduct regular inspections of the lobby, reception, cashier area, and VIP rooms to maintain presentation and cleanliness standards.</li><li>Coordinate closely with Housekeeping to ensure rooms are ready on arrival and guest requests are fulfilled.</li><li>Liaise with the Finance team to ensure compliance with credit policies and accurate guest billing.</li><li>Review operational reports, monitor Front Office procedures, and ensure compliance with company standards.</li><li>Lead, coach, train, and motivate the Front Office team to achieve operational and service excellence.</li><li>Ensure all team members complete mandatory training and maintain high standards of grooming, professionalism, and conduct.</li><li>Conduct daily briefings, effective shift handovers, and maintain strong communication with all hotel departments.</li><li>Monitor guest feedback, quality audit results, and implement initiatives to improve guest satisfaction.</li><li>Drive upselling and revenue-generating initiatives while ensuring Front Desk associates achieve room revenue targets.</li><li>Ensure all close-of-day procedures, reports, and non-guaranteed reservation releases are completed accurately and on time.</li><li>Maintain a high level of product knowledge of the hotel and local area and actively promote hotel facilities and services.</li><li>Handle guest concerns professionally and ensure service recovery is carried out effectively when required.</li></ul><br>Qualifications<br><br><p><strong>Qualifications</strong></p><br><ul><li>Previous experience as a Front Office Manager or Assistant Front Office Manager in a hotel environment.</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Excellent knowledge of Front Office operations and hotel PMS systems (Opera experience preferred).</li><li>Proven ability to deliver exceptional guest service while achieving operational and revenue objectives.</li><li>Ability to work in a fast-paced environment with flexibility to work shifts, weekends, and public holidays.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>ABOUT YOU</strong><br> We are looking for an Office Manager to run the day-to-day operations of Xsolla's Dubai office. You will keep the office running smoothly, support employees and visitors, and manage vendor and facility relationships that keep the space functional, welcoming, and compliant with local requirements.&nbsp;<br> Xsolla's regional offices are the day-to-day home base for our teams and the face of the company for visiting colleagues, partners, and guests. Our Operations team keeps offices running smoothly so everyone can focus on the work that matters.<br> <strong>ABOUT US</strong><br> Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers reach more players and grow their businesses around the world.<br><br><p><b>Requirements:</b></p><br><ul> <li> <p>Manage day-to-day office operations, including supplies, facilities, equipment, and vendor relationships.</p><br> </li> <li> <p>Serve as the first point of contact for visitors, partners, and new hires at the Dubai office.</p><br> </li> <li> <p>Coordinate with building management, IT, and facilities vendors to resolve office issues quickly.</p><br> </li> <li> <p>Support onboarding logistics for new employees, including workspace setup and welcome materials.</p><br> </li> <li> <p>Manage office budgets, invoices, and vendor contracts, ensuring cost-effective operations.</p><br> </li> <li> <p>Organize internal office events, celebrations, and team activities.</p><br> </li> <li> <p>Ensure the office complies with local health, safety, and administrative requirements.</p><br> </li> <li> <p>Support visiting executives and teams with local logistics, including travel, meeting space, and hospitality needs.</p><br> <br></li> </ul><br><p><b>Qualifications &amp; Skills:</b></p><br><ul> <li> <p>3+ years of experience in office management, administration, or facilities coordination.</p><br> </li> <li> <p>Strong organizational and multitasking skills, with excellent attention to detail.</p><br> </li> <li> <p>Experience managing vendors, budgets, and office logistics independently.</p><br> </li> <li> <p>Strong interpersonal skills and a service-oriented, can-do attitude.</p><br> </li> <li> <p>Familiarity with local UAE administrative and facilities requirements is a plus.</p><br> </li> <li> <p>Fluent English required; Arabic is a plus.</p><br> </li> <li> <p>Based in Dubai.</p><br> <br></li> </ul><br> </div>

Front Desk Manager | Healthcare | Abu Dhabi<br>???? Key Requirements5+ years of experience in Front Desk / Patient Services / Reception Management, within a healthcare or medical environment Strong experience in managing front desk and patient-facing operations Arabic speaker is required Excellent communication, interpersonal and customer service skills Strong leadership and team management abilities Experience handling patient concerns, complaints and service recovery Good understanding of healthcare clinic workflows and patient journey Ability to coordinate effectively with doctors, nurses, insurance and other departments Proficiency in MS Office and relevant healthcare/CRM systems???? Key Responsibilities Manage the day-to-day operations of the Front Desk / Reception team Ensure smooth and professional patient registration, appointments, check-in and check-out Lead, supervise and support front desk staff to maintain high service standards Handle patient feedback and complaints professionally and ensure timely resolution Coordinate with clinical, billing, insurance and administrative teams Monitor front desk KPIs, attendance, performance and service quality Ensure compliance with clinic policies, procedures and healthcare standards Support the implementation of initiatives to improve patient experience and operational efficiency Prepare reports and provide regular updates to management Location: Abu Dhabi, UAEIndustry: Healthcare<br>Interested candidates can send their CV via careers@snoclinics.com

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><span><span><span>Manager, Front Office</span></span></span>&nbsp;<br><span><span>(<span>20586</span></span></span>)</p><br> <p><span><span>Situated at the heart of Dubai’s world-renowned Meydan Racecourse, The Meydan Hotel offers an elevated hospitality experience where contemporary luxury meets dynamic energy. Overlooking&nbsp;one of&nbsp;the world’s most iconic horse racing destinations, our hotel&nbsp;offers&nbsp;exceptional culinary experiences, spacious rooms with panoramic views, and seamless service to create unforgettable moments for every guest. Whether welcoming leisure travellers, business delegates, or racing enthusiasts, we are driven by a passion to deliver personalised, heartfelt hospitality and to exceed expectations at every turn.&nbsp;</span></span></p><br> <p><strong>Job Summary</strong></p><br> <p>The Manager, Front Office Manager at The Meydan Hotel is responsible for delivering exceptional guest experiences while optimizing room revenue, managing departmental budgets, and driving brand and quality standards. Serving as a key leader and Manager on Duty, the role ensures smooth daily coordination across departments, fosters team development, and maintains high standards of service, safety, and operational excellence.&nbsp;</p><br> <p><strong>Key Responsibilities</strong></p><br> <ul> <li>Manage daily operations for Front Office, Guest Relations, Concierge, Bell Services, and Telephone Operators to maintain consistently high service standards.&nbsp;</li> <li>Serve as the primary point of escalation for guest inquiries and concerns, applying effective service recovery to ensure maximum guest satisfaction.</li> <li>Deliver personalized service for VIP, repeat, and loyalty guests, maintain active presence during peak hours, resolve guest concerns promptly, monitor online feedback, and consistently enforce LQA and brand standards.&nbsp;</li> <li>Drive upselling, room upgrades, and premium sales; track key performance metrics (ADR, RevPAR, Occupancy); optimize inventory and overbooking with Revenue Management; and minimize revenue leakage, no-shows, and cancellations.</li> <li>Manage daily Front Office operations, serve as Manager on Duty, coordinate group and VIP arrivals, ensure special requests are met, and work closely with Housekeeping and executive management to streamline service delivery.</li> <li>Oversee operating expenses, purchasing, budget planning, cash handling, and P&amp;L monitoring to ensure profitability.</li> <li>Hire, coach, and schedule staff for optimal coverage; conduct performance reviews; identify training needs; hold monthly team meetings; and maintain a supportive, service-driven culture.&nbsp;</li> <li>Lead, support, and supervise front-of-house colleagues to foster a welcoming environment and deliver seamless, efficient service throughout the guest journey.</li> <li>Ensure full adherence to fire, life, and safety procedures, train staff on emergency protocols, and serve as an active member of the hotel emergency response team.</li> </ul> <p><strong>Skills, Experience &amp; Educational Requirements</strong></p><br> <ul> <li>Bachelor’s degree or diploma in Hotel Management (or equivalent qualification)</li> <li>Minimum 4 years of proven leadership experience in a similar Front Office management role within a 5-star luxury hotel environment; prior Middle East/GCC hospitality experience is essential.</li> <li>Hands-on expertise in leading Property Management Systems (PMS), hotel management software, and Point of Sale (POS) tools.</li> <li>Passionate about delivering proactive, anticipatory service—ensuring guest requests are greeted warm-heartedly, owned, and resolved with zero-refusal ("never say no") service standards.</li> <li>Demonstrated ability to manage high-volume daily operations, multitask under pressure, and remain calm, level-headed, and decisive during emergency situations.</li> <li>Exceptional interpersonal skills that foster a collaborative, positive, and energy-driven work culture with colleagues and guests alike.&nbsp;</li> </ul> <p><span><span>Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</span></span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Sofitel Al Hamra Beach Resort</p><br><br>Job Description<br><br><p>We are seeking an experienced and dynamic Front Office Manager to join our hospitality team in Ras Al-Khaimah, United Arab Emirates. In this pivotal leadership role, you will oversee all front-facing operations and lead a dedicated team to deliver exceptional guest experiences while maintaining operational excellence. Reporting to senior management, you will be responsible for driving service quality, team performance, and revenue optimization across all front office functions. Your leadership, strategic vision, and commitment to hospitality excellence will be instrumental in creating a welcoming environment where guests feel valued and colleagues are empowered to succeed.</p><br><ul><li>Lead, mentor, coach, and develop front office team members, fostering a culture of accountability, engagement, and service excellence</li><li>Oversee daily front office operations including front desk, concierge, bell services, and guest services to ensure seamless service delivery and adherence to organizational standards</li><li>Champion a consistently professional, warm, and personalized guest experience by resolving concerns promptly and effectively</li><li>Monitor and analyze guest feedback, service recovery opportunities, and operational trends to continuously enhance the guest experience and identify improvement areas</li><li>Manage room revenue performance by collaborating on revenue strategy discussions and supporting the implementation of revenue management initiatives</li><li>Foster strong collaboration and communication across all resort departments to ensure coordinated and efficient service delivery</li><li>Balance operational, financial, and people-focused objectives through effective management of guest satisfaction, colleague engagement, and business performance metrics</li><li>Identify opportunities for process improvement and innovation, encouraging team participation and continuous operational enhancement</li><li>Manage labor costs, scheduling, and departmental payroll in alignment with budgeted goals while maintaining service quality standards</li><li>Support recruitment, onboarding, performance management, and succession planning initiatives for front office team members</li><li>Ensure department training programs are maintained and service standards are consistently executed across all shifts</li><li>Ensure compliance with all company policies, procedures, health and safety standards, and local regulations, maintaining a safe and productive work environment</li><li>Demonstrate flexibility and resilience in managing operational challenges and adapting to changing business needs</li><li>Perform additional duties and responsibilities as assigned by senior management</li></ul><br>Qualifications<br><br><p>**Required Qualifications:**</p><br><ul><li>Previous leadership experience in front office operations within a hotel, resort, or luxury hospitality environment</li><li>Proven ability to lead, coach, and develop high-performing teams with demonstrated results</li><li>Strong communication, interpersonal, and conflict resolution skills</li><li>Excellent service recovery and problem-solving abilities</li><li>Demonstrated expertise in budget management and financial acumen</li><li>Strong organizational and time management skills with meticulous attention to detail</li><li>Ability to work a flexible schedule, including weekends and holidays as required</li><li>Knowledge of health and safety compliance standards and best practices</li><li>Proficiency in staff scheduling and labor management</li><li>Proficiency with property management systems and reservation software</li><li>Ability to maintain professional composure and make decisive decisions under pressure</li></ul><p>**Preferred Qualifications:**</p><br><ul><li>Experience with revenue management strategies and implementation</li><li>Demonstrated track record of process improvement and innovation initiatives</li><li>Familiarity with luxury hospitality brand standards and service protocols</li><li>Background in guest experience management and satisfaction optimization</li><li>Experience managing multi-departmental coordination and cross-functional projects</li><li>Certification in hospitality management or related field</li><li>Multilingual capabilities, particularly Russian or&nbsp;Arabic and English</li></ul><p>**Essential Attributes:**</p><br><ul><li>Commitment to fostering an inclusive environment where every individual feels valued and respected</li><li>Ability to empower and support colleagues while recognizing their contributions</li><li>Drive to achieve exceptional results and maintain high performance standards</li><li>Resilience and adaptability in a dynamic hospitality environment</li><li>Transparent and ethical approach to leadership and decision-making</li><li>Customer-focused mindset with genuine empathy for guest and team member needs</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island – Abu Dhabi’s business and lifestyle destination – Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the Hotel define Four Seasons as Abu Dhabi’s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites – all with water views. With six creative restaurants and lounges, this is Al Maryah Island’s premier location for stylish entertaining. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest’s unique personal needs – whether the goal is relaxing on vacation or staying efficient for business.<br><br><p><b>About the role</b></p><br><br><p>The Assistant Front Office Manager oversees the Front Desk operations and responds to a wide variety of guest requests by accurately assessing the guest needs and requests.</p><br><br><br><p><b>What you will do</b></p><br><br><p>• Monitors the Arrival and Departure of Elite guests.</p><br><br><p>• Schedule the Front Desk Supervisors and Receptionists to provide maximum service to guests within budgeted guidelines.</p><br><br><p>• Train the Front Desk team and supervise them in the performance of their duties.</p><br><br><p>• Conduct performance evaluations and discipline employees when needed.</p><br><br><p>• Communicate closely with the night manager and other assistant managers to ensure follow up on special guests, issues/glitches, requests etc.</p><br><br><p>• Review daily arrivals and departure to ensure proper handling of VIP and return guests, groups etc and escort them to or from their rooms respectively.</p><br><br><p>• Control room rate availability on full house nights to maximize occupancy and revenue while protecting guaranteed reservations. Handle relocation of guests according to established procedures.</p><br><br><p>• Maintain close contact with other hotels with regard to their status on full house nights or blackout dates.</p><br><br><p>• Ensure adherence to all credit procedures in the Front Office; review high balance reports and follow up on credit problems/queries with Accounting and Front Office Manager.</p><br><br><p>• Review all Paid Outs, Rebates, Petty Cash Reibursements, Direct Billings and other.</p><br><br><p>• Check the cashier’s work at close of shift to ensure all transactions are reconciled with proper approvals and endorsements.</p><br><br><p>• Inspect guest rooms and tour the hotel during each shift, completing maintenance requests through HotSOS as needed.</p><br><br><p>• Complete evening Housekeeping report and follow up on discrepancies.</p><br><br><p>• Assist other departments as required in resolving problems.</p><br><br><p>• Handle guest problems/complaints and requests, keeping the Front Office Manager well informed as to problems and action taken, using the Glitch Database and other communication (verbal and written).</p><br><br><p>• Act in the absence of senior management in all matters concerning safety, security and well-being of hotel guests, patrons and employees.</p><br><br><p>• Utilize the computer systems in place as well as the telephone switchboard.</p><br><br><p>• Assist in emergency situations as per established procedures.</p><br><br><p>• Coordinate arrivals, departures, billing requirements, extensions, and cancellations with <span><span><span><span><span>sales/catering/reservations</span></span></span></span></span> etc at any time of day.</p><br><br><p>• Ensure room discrepancies are resolved.</p><br><br><p>• Ability to assist PBX, reservations, valet parking, concierge and bell staff when business levels warrant.</p><br><br><p>• Monitors the VIP Elite guest emails and calls.</p><br><br><p>• Works closely with telephone operator to monitor wake up calls are punctual and meets guests for a seamless departure.</p><br><br><p>• Supervises the staff of the entire hotel during the overnight shift. Works closely with the staff from all departments to assure that standards are being met. Is the direct supervisor of the Front Desk during the overnight shift</p><br><br><p>• Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.</p><br><br><p>• Manages the activities at the Front Desk during the overnight shift. Directs staff. Ensures communications and follow-up with day shift on any problems, guest requests or special requirements.</p><br><br><p>• Frequently tours the hotel and monitors the activities of all other departments. Monitors their activities to assure that standards are being met, staff is being supported, and guest needs are being met.</p><br><br><p>• Handles all guest relocations according to established guidelines.</p><br><br><p>• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.</p><br><br><p>• Reviews late arrivals, next day early arrivals and departures to plan for the next day’s activities. Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.</p><br><br><p>• Assures that all financial and credit procedures are followed. When taking a shift at the desk, follows up on credit problems. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.</p><br><br><p>• Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees without requiring special direction. Responds swiftly and effectively in any hotel emergency or safety situation.</p><br><br><p>• Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.</p><br><br><p>• Utilizes a variety of computer systems to check guests in and out, run daily reports, run night audit reports, and select and block rooms for arriving guests.</p><br><br><p>• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.</p><br><br><p>• Works harmoniously and professionally with co-workers and supervisors.</p><br><br><p>• Checks Staff facilities such as Locker Rooms and Staff Dining Room to assure that they are operating at Four Seasons standards. Communicate to HR when they are not. Acts as a liaison for overnight shift with People &amp; Culture.</p><br><br><p>• Assists with responsibilities and duties as required throughout the hotel.</p><br><br><p>• Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.</p><br><br><p>• Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.</p><br><br><p>• Works closely with Security Staff to handle any guest emergency or safety concerns.</p><br><br><p>• <span>Perform other tasks or projects as assigned by Front Office Manager, Night Manager or Assistant Director of Rooms </span></p><br><br><br><br><p><b>What you bring</b><br>• A minimum of at least 2 to 3 years of experience in the similar role in a luxury brand</p><br><br><p>• An outgoing personality and a can-do approach to an assigned task&nbsp;</p><br><br><p>• High level of understanding and knowledge of Rooms operations</p><br><br><p>• Proficient in English and Arabic (speaking, reading, writing)</p><br><br><p>• Excellent interpersonal, verbal, and written communication skills</p><br><br><p><br> <br><b>What we offer:&nbsp;</b><br>• Competitive Salary, wages, and a comprehensive benefits package<br>• Excellent Training and Development opportunities<br>• Complimentary Accommodation at other Four Seasons Hotels and Resort<br>• Complimentary Dry Cleaning for Employee Uniforms<br>• Complimentary Employee Meals<br>• and so much more!</p><br><br><br><p><b>Schedule &amp; Hours:</b></p><br><br><p>• This is a full-time position</p><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The role of an Office Assistant is centered around ensuring the efficient operation of the overall corporate working environment as per the highest standards of office cleanliness and hygiene. The ideal candidate is a highly committed, responsible individual with excellent attention to detail, communication skills, and ability to work well under pressure.<br><br></span><ul><li><span>Performing a variety of cleaning activities including, but not limited to vacuuming, dusting, mopping, and sanitizing in IFZA offices <br></span></li><li><span>Ensuring completion of office opening and closing checklists on a daily basis<br></span></li><li><span>Organizing and maintaining office common areas <br></span></li><li><span>Preparing conference rooms for client and staff meetings <br></span></li><li><span>Assisting reception and providing support to the front desk operations <br></span></li><li><span>Preparing and serving coffee, tea, and other amenities to clients, guests, and executive managers in a prompt and courteous manner <br></span></li><li><span>Ensuring all issues are reported to the Office Manager in a timely manner Maintaining supply inventory for stationery, pantry, and cleaning materials <br></span></li><li><span>Ensuring that the workplace is neat and presentable for visitors and clients <br></span></li><li><span>Maintaining and protecting office cleaning equipment to make sure there are no inadequacies <br></span></li><li><span>Ensuring IFZA car fleet is cleaned with the appropriate method and in a timely manner <br></span></li><li><span>Adhering to strict health and safety standards <br></span></li><li><span>Performing other job-related duties as assigned by Management<br></span></li></ul><br><span>Requirements</span><ul><li><span>Experience in hospitality or service-oriented industry<br></span></li><li><span>Good English communication skills <br></span></li><li><span>Additional foreign languages are an advantage <br></span></li><li><span>Knowledge of chemical handling procedures, and familiarity with cleaning equipment <br></span></li><li><span>Strong attention to detail and efficiency without compromising quality of work <br></span></li><li><span>Good time management, communication, and interpersonal skills <br></span></li><li><span>Customer focus and adaptability to different personality types <br></span></li><li><span>Ability to prioritize and work efficiently under pressure <br></span></li><li><span>Should be punctual, reliable, honest, respectful, and trustworthy<br></span></li></ul><br><span>Benefits</span><ul><li><span><span><span><span>International team (over 50 nationalities)</span></span></span><br></span></li><li><span><span><span><span>24 annual leave days</span></span></span><br></span></li><li><span><span><span><span>Annual flight home</span></span></span><br></span></li><li><span><span><span><span>Life insurance plan</span></span></span><br></span></li><li><span><span><span><span>Medical insurance plan (with the option to upgrade at your own cost)</span></span></span><br></span></li><li><span><span><span><span>Invitations to participate in various company functions, staff events, and department team building events</span></span></span><br></span></li><li><span><span><span><span>Opportunities to learn, develop and grow with the organization</span></span></span><br></span></li><li><span><span><span><span>Being part of a motivated team and Moving-Forward-Company-Culture</span></span></span><br></span></li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Neuberger was founded in 1939 to do one thing: deliver compelling investment results for our clients over the long term. This remains our singular purpose today, driven by a culture rooted in deep fundamental research, the pursuit of investment insight and continuous innovation on behalf of clients, and facilitated by the free exchange of ideas across the organization.</span></p><br><p><span>As a private, independent, employee-owned investment manager, Neuberger is structurally aligned with the long-term interests of our clients. We have no external parent or public shareholders to serve, nor other lines of business to distract us from our core mission, and with our employees and their families invested alongside our clients - plus 100% of employee deferred cash compensation directly linked to team and firm strategies - we are truly in this together.</span></p><br><p><span>From offices in 40 cities worldwide, Neuberger manages a range of equity, fixed income, private equity and hedge fund strategies on behalf of institutions, advisors and individual investors worldwide. With more than 700 investment professionals and more than 2,900 employees in total, Neuberger has built a diverse team of individuals united in their commitment to client outcomes and investment excellence. Our culture has afforded us enviable retention rates among our senior investment staff and has earned us citations in the top-ranked firms (among those with 1,000 or more employees) in the Pensions &amp; Investments “Best Places to Work in Money Management” survey each year since 2013.</span></p><br><p><span>For more information, please visit our website at www.neuberger.com.</span></p><br><p><b><u><span>Position Overview:&nbsp;</span></u></b></p><br><p><span>We are seeking an experienced, professional and proactive Administrative Coordinator &amp; Office Manager to join our Dubai office. This individual will provide high-level executive support to the CEO of Riyadh, the Managing Director and SEO of the Dubai office, and support the wider MENA Dubai team, while overseeing the efficient day-to-day operations of the Dubai office.</span></p><br><p><span>The successful candidate will be highly organised, resilient, and able to manage multiple priorities in a fast-paced environment. They will possess exceptional communication skills, demonstrate initiative, exercise sound judgement, and handle highly confidential information with discretion. Previous experience supporting C-suite executives is preferred.</span><br>&nbsp;</p><br><p><b><u><span>Primary Responsibilities:</span></u></b></p><br><ul><li><span>Provide high-level executive support to the CEO of Riyadh, the Managing Director and SEO of the Dubai office, while also supporting the wider MENA Dubai team.</span></li><li><span>Oversee the day-to-day operations of the Dubai office, ensuring the office runs efficiently and professionally.</span></li><li><span>Act as the primary point of contact for the Dubai office, liaising with building management, facilities teams and service providers.</span></li><li><span>Work closely with the Office Manager in Saudi Arabia to coordinate regional initiatives and ensure consistency across the MENA region.</span></li><li><span>Manage complex calendars, meetings, conference calls and video conferences across multiple international time zones.</span></li><li><span>Coordinate international and domestic travel arrangements, including visas, detailed itineraries, accommodation and transportation.</span></li><li><span>Organise executive roadshows from start to finish, including travel logistics, transportation and presentation preparation.</span></li><li><span>Process expenses and invoices through Concur, ensuring accuracy, compliance and timely submission.</span></li><li><span>Coordinate office maintenance, facilities, supplier relationships and office contracts.</span></li><li><span>Coordinate IT requests and liaise with internal technology teams to ensure issues are resolved promptly.</span></li><li><span>Maintain accurate records and databases.</span></li><li><span>Handle highly confidential and sensitive business information with absolute discretion.</span></li><li><span>Take responsibility for document management, printing, scanning, archiving and maintaining accurate filing systems.</span></li><li><span>Build and maintain strong working relationships with internal teams and external service providers.</span></li><li><span>Proactively anticipate business needs, identify solutions and manage competing priorities to support executive and office operations.</span></li><li><span>Undertake additional projects and responsibilities as required.</span></li></ul><p><b><u>Key Requirements / Qualifications</u></b>: (essential unless otherwise stated)</p><br><ul><li>Minimum 10 years’ experience supporting senior executives within a corporate environment. Previous experience supporting C-suite executives is preferred.</li><li>University degree preferred.</li><li>Advanced Microsoft Office skills (Outlook, Excel, PowerPoint and Word).</li><li>Experience using Concur for expense management and invoice processing.</li><li>Experience using Salesforce or similar CRM systems.</li><li>Excellent organisational and time management skills, with the ability to manage multiple competing priorities and deadlines.</li><li>Experience coordinating international and domestic travel and executive logistics.</li><li>Excellent verbal and written communication skills; Arabic is desirable.</li><li>Highly proactive with excellent problem-solving abilities.</li><li>Strong attention to detail and exceptional organisational skills.</li><li>Professional, discreet and trustworthy when handling highly confidential information.</li><li>Positive, flexible and collaborative approach with a strong “can-do” attitude.</li><li>Strong team player with the ability to build relationships across all levels of the business.</li></ul><p><b>#LI-NM1</b></p><br>&amp;#xa;Applicants must be authorized and have the right to work in the country where the role is located without the need for current or future sponsorship.<p><i>Neuberger is an equal opportunity employer. The Firm and its affiliates do not discriminate in employment because of race, creed, national origin, religion, age, color, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact </i><i>onlineaccommodations@nb.com</i><i>.</i></p><br><p><i>Learn about the </i><i>Applicant Privacy Notice</i><i>.</i></p><br> </div>

<ul><li><p>Serve beverages to visitors and staff</p></li><li><p>Maintain cleanliness in the office premises and ensure clean-up of the office every morning before employees arrive so office operations are not disrupted.</p></li><li><p>Assist the Office Manager/ Secretaries in meetings/functions especially in the preparation of the venue and providing the refreshments.</p></li><li><p>Assist in office tasks like photocopying, document binding, sending fax, collect and deliver documents to various staff as advised</p></li><li><p>Neat in appearance. Company issued uniforms to be worn while on duty.</p></li><li><p>Should work enthusiastically and speak politely/courteously.</p></li><li><p>Ensure pantry is always neat and tidy</p></li><li><p>Ensure kitchen equipment like oven, kettle, fridge, dish washer, coffee machine etc are maintained properly.</p></li><li><p>Ensure appropriate stock level of pantry items are always maintained</p></li><li><p>Ensure the utilization and consumption of consumables is appropriate and not wasted.</p></li><li><p>Collaborate effectively and contribute actively as a member of a four-person assistant team.</p></li><li><p>Coordinate to organize team events, staff parties, gathering etc</p></li><li><p>Assist in IT works with basic support as needed</p></li><li><p>Ensure the assigned office cleaning schedule is followed on daily/weekly/monthly basis</p></li><li><p>Be aware of and obey the Company Health, Safety and Environmental, and Quality rules & perform the activities as per IMS.</p></li><li><p>Attends all the company-organized training courses when invited.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Must possess a valid UAE Driver’s License</p></li><li><p>Knowledge of major roads / districts / routes within the UAE</p></li><li><p>Professional presentation, Listening skills, , Customer Service, Team player, well self-groomed</p></li><li><p>Basic trouble shooting skills with kitchen/ office appliances</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Responsible for the operations of the Reception, Concierge, PABX, Business Center ensuring the highest standards of service in accordance with the operating procedures and Kempinski standards.&nbsp;<br><br><ul><li>Involvement in budget preparations and responsible for profit &amp; loss</li><li>Maximise hotel revenue by controlling room inventory, group blocking, packages, up- selling, adhering to late charge and double occupancy policies to maximize REVPAR.</li><li>Prepare the annual budget and manning guide and manage the Front Office Department within budgetary guidelines.</li><li>Control the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency.</li><li>Oversee all labour cost controls within budget limits and occupancy variances to maximize productivity.</li><li>Conduct interviews with future employees.</li><li>Identify training needs, develop and manage performance.</li><li>Approve training plan of all Front Office sub-departments and follow-up to ensure compliance and efficiency of training activities.</li><li>Manage all operational tasks as well as their respective delegation and follow-up.</li><li>Carry out disciplinary actions in line with company procedures.</li><li>Re-evaluate work flows to improve and optimise organisation.</li><li>Implement and evaluate procedures and policies.</li><li>Ensure clear communication within departments.</li><li>Verify that all information requested by the local police authorities are adhered to and prepared accurately.</li><li>Organise regular departmental meetings.</li><li>Detailed hotel product knowledge, up-to-date with VIP arrivals &amp; events within the hotel and the destination.</li><li>Conduct daily walk throughs to ensure quality standards.</li><li>Maintain high visibility with guests and employees, handle customers’ complaints and take corrective action.</li><li>Set short term and long term measurable objectives to continually improve service levels.</li><li>Responsible for maintaining 85% scoring for LQA inspections.</li><li>Greet VIP guests and escort them to their room. Farewell of VIP guests upon departure.</li><li>Manager on Duty weekdays and weekends.</li><li>Rooms Division responsibility in their absence.</li><li>Pre-Opening tasks and responsibilities where applicable.</li></ul>&nbsp;<br>Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><span><span><span>Front Office Assistant Manager, One and Only One Za'abeel</span></span></span>&nbsp;<br> <span><span>(<span>20589</span></span></span>)</p><br> <p><span><span>At One&amp;Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.&nbsp;</span></span></p><br> <p><br> <span><span>Behold the dawn of a new, all-encompassing resort experience in Dubai – One&amp;Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.</span></span></p><br> <p><span><strong>About The Role </strong></span></p><br> <p><span>The Assistant Manager, Front Office at One &amp; Only One Za’abeel will be responsible for creating joy for guests through anticipation, creativity, precision, empathy, and warmth, tailoring every aspect of their stay to exceed their expectations. They will assist Front of House Manager in the operations and supervision of all front office departments, including guest services, concierge. They must lead by serving from the heart, caring for guests and colleagues, maintaining a high standard of service, and providing ongoing training and motivation to the team.&nbsp;&nbsp;</span></p><br> <p><span><strong>Operational Key Duties and Responsibilities&nbsp;</strong>&nbsp;</span></p><br> <ul> <li><span>Supervise and manage front office operations, guest services, concierge</span></li> </ul> <ul> <li><span>Monitor all financial transactions, including cash, credit card payments, and other forms of payment</span></li> </ul> <ul> <li><span>Monitor the accuracy of guest folios, billing statements, and invoices, correcting any discrepancies as necessary</span></li> </ul> <ul> <li><span>Ensure an efficient response in the event of overbooking scenario</span></li> </ul> <ul> <li><span>Ensure that all daily arrival V.I.P. rooms, special request rooms, and long-stay guest rooms are pre-blocked-in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities</span></li> </ul> <ul> <li><span>Actively manage and record guest preferences and communicate with relative departments making sure they are followed up on and inserted in the appropriate systems (ALICE, SAGA, Opera etc.)&nbsp;</span></li> </ul> <ul> <li><span>From the moment of pre-arrival, to establish strong connections and communication channels with each guest to set the tone for a seamless stay</span></li> </ul> <ul> <li><span>Follow up on all guest dissatisfaction from the previous day, make sure all the issues are resolved in an efficient way and the guest is satisfied with the solution offered</span></li> </ul> <ul> <li><span>Maintain effective communication channels between each guest and relative departments to ensure guests are well informed and attended. Communication channels include personal and digital tools such as company smartphones (e.g. GMH and WhatsApp Business)</span></li> </ul> <ul> <li><span>In the event of any guest incidents / inconveniences, attempt to solve each issue and escalate to management when necessary. All guest issues, incidents, and feedback is logged on ALICE within the same day of occurrence</span></li> </ul> <p><span><strong>About You </strong></span></p><br> <ul> <li><span>Bachelor's degree in hospitality management, business administration, or a related field</span></li> </ul> <ul> <li><span>At least 2 years of experience in a front office or guest services management role, in a luxury hotel</span></li> </ul> <ul> <li><span>Strong leadership and organizational skills, with the ability to effectively manage a team and prioritize tasks</span></li> </ul> <ul> <li><span>Excellent communication and interpersonal skills, with the ability to interact with Guests and staff at all levels</span></li> </ul> <ul> <li><span>Proficiency in Opera PMS</span></li> </ul> <ul> <li><span>Proficiency in English (oral and written)</span></li> </ul> <ul> <li><span>Additional language would be a plus</span></li> </ul> <ul> <li><span>Knowledge of relevant regulations and laws related to hotel operations</span></li> </ul> <ul> <li><span>Ability to work flexible hours, including weekends and holidays</span></li> </ul> <p><span><span>Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</span></span></p><br> </div>

JOB PURPOSEModon Communities operates across a diverse portfolio of commercially driven assets and central enabling functions, including HR, Finance, Procurement, IT and Legal. Delivering value across this environment requires clear strategic choices, disciplined investment governance and coordinated execution across organisational boundaries.<br>The Operational Excellence team drives enterprise transformation, continuous improvement, business excellence, QHSE, ESG, regulatory compliance, enterprise risk and technology-enabled change, translating corporate priorities into measurable business outcomes.<br>THE ROLEThe Manager – PMO is a strategic leadership role responsible for shaping product and initiative direction, leading the enterprise PMO, and embedding enterprise risk management across strategic planning and execution. The role translates enterprise priorities into governed portfolios and investable roadmaps, and leads complex cross-functional delivery from discovery through implementation, adoption and benefits realization.<br>Operating with significant autonomy, the role is the governance, assurance and execution engine that turns strategy into delivered results — advising sponsors, challenging assumptions, resolving competing priorities and creating alignment across assets, corporate functions, technology teams and external partners. It is accountable for delivery to scope, time and budget, and for ensuring measurable strategic, operational, financial and customer outcomes.<br>KEY RESPONSIBILITIES<br>Product Strategy & Roadmap Ownership Define product visions and multi-year roadmaps; lead structured discovery to validate needs; develop and challenge business cases and investment options; maintain transparent, value-based prioritised roadmaps and backlogs.<br>Executive Stakeholder Leadership & Governance Build trusted relationships with executives and sponsors; lead steering committees and governance reviews; navigate ambiguity and resolve conflict; establish clear decision rights and hold stakeholders accountable for commitments.<br>End-to-End Project Delivery Lead complex strategic, digital, operational and capital initiatives from mobilization to handover and adoption; select the right delivery approach (Agile, hybrid, Waterfall, Kaizen, DMAIC); translate objectives into requirements and scope baselines; govern milestones, dependencies, risks and change control.<br>Portfolio, Commercial & Resource Management Manage interdependencies and sequencing across products and projects; own budget planning, CAPEX/OPEX control and variance management; forecast capacity and resource needs; manage vendors and consultants against outcomes and SLAs.<br>Enterprise PMO, Portfolio Performance & Assurance Lead and mature the enterprise PMO as the central governance and assurance function; maintain an enterprise-wide portfolio view; define KPIs and benefits measures; use delivery data to anticipate risk and drive recovery action; provide executives a single, reliable view of portfolio health.<br>Enterprise Risk Management Develop and maintain the enterprise risk framework, appetite and escalation thresholds; facilitate risk assessments and maintain the corporate risk register; integrate risk insight into strategic and investment decisions with executive reporting.<br>Adoption, Benefits Realization & Capability Building Partner with business owners on change, readiness and training; establish benefit baselines and track realized value; lead post-implementation reviews; mentor project managers and product owners to build enterprise delivery capability.<br>QUALIFICATIONSBachelor's degree in Business Administration, Engineering, Project Management, IT, Computer Science, Data Science, Business Analytics or related field; Master's degree preferred. PMP, PRINCE2 Practitioner or MSP certification strongly preferred; Agile/Scrum certification (CSPO, CSM, PMI-ACP) desirable; Lean Six Sigma Green/Black Belt and a risk certification (RIMS CRMP, IRM, ISO 31000) advantageous.<br>EXPERIENCE & COMPETENCIES8–12 years of progressive experience across product management, project/programme delivery, enterprise PMO, strategy execution or transformation. Substantial experience establishing or maturing an enterprise-level PMO, including intake, prioritization, governance and benefits management. Demonstrated enterprise risk management experience, including risk frameworks, risk register oversight and executive reporting. Proven delivery of multi-million-dirham initiatives in a matrixed environment; real estate, asset management or infrastructure experience highly desirable.<br>Strong executive influence and matrix leadership across HR, Finance, Procurement, IT, Legal and business assets without direct authority; commercial acumen and change leadership. Skilled in product vision, discovery, roadmap and backlog governance; advanced Agile/hybrid/Waterfall delivery; strong analytical judgement using PPM and BI tools (MS Project, Primavera P6, Planview, Smartsheet, Jira, Azure Dev Ops, Power BI). Strategic thinking, executive communication, sound judgement under uncertainty, accountability and resilience, and a coaching, outcome-focused leadership style.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About ENBD</strong></p><br><p>Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate &amp; institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region.</p><br><p><strong>Job Overview:</strong></p><br><p>As a Manager - Middle Office at Emirates NBD, your role is is responsible for overseeing investment governance functions across Group Asset Management. The role focuses on mitigating operational risk, maintaining data integrity, and monitoring investment decision-making through timely and accurate reporting. The position also drives process improvements, automation, and strategic initiatives to enhance operational resilience.</p><br><p><strong>Key Responsibilities:&nbsp;</strong></p><br><ul><li><p>Manager, Middle Office is responsible for the investment governance framework across all funds and mandates.</p><br></li><li><p>Maintain and Monitor investment guidelines in line with prospectuses and signed agreements.&nbsp;</p><br></li><li><p>Review and Report trade execution is in line with best execution and broker concentration policy</p><br></li><li><p>Report on Active and Passive breaches to Investment Governance Committee</p><br></li><li><p>Carry out daily NAV variance checks&nbsp;</p><br></li><li><p>Report on monthly TERs to Finance&nbsp;</p><br></li><li><p>Handle due diligence on new counterparties onboarding and ongoing periodic reviews.</p><br></li><li><p>Ensure SOPs are updated and signed off by</p><br></li><li><p>Ensure periodic Rebates and Trail processes are completed&nbsp;</p><br></li><li><p>Support for new business or projects.&nbsp;</p><br></li></ul><p><strong>Skills and Experience:&nbsp;</strong></p><br><ul><li><p>MBA/Post Graduation with Finance background</p><br></li><li><p>CISI IOC certification preferred&nbsp;</p><br></li><li><p>Over 5 years’ banking experience in a Investment Operations role or in a similar function</p><br></li><li><p>Strong understanding of capital market instruments</p><br></li><li><p>Knowledge of asset management functions with specific experience in Middle Office</p><br></li><li><p>Well versed with MS Excel, MS Word and MS Power Point.&nbsp;</p><br></li></ul><p><strong>There’s never been a better time to join Emirates NBD.&nbsp;</strong></p><br><p>We’re one of the region’s most recognisable brands. We’re banking innovation leaders. We’re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.</p><br><p>At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.&nbsp;</p><br><br> </div>