وظائف AccorHotels
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وظائف شاغرة
AccorHotels Middle East
الإمارات
<h2 class="h5">الوصف الوظيفي</h2><div class="t-break" data-jb-field="description"><br>وصف الشركة<br><br><p>يمثل فندق فيرمونت دبي مزيجًا فريدًا من التصميم المعاصر والأناقة العصرية، وهو رمزٌ بارز في القلب التجاري للمدينة. يجمع فيرمونت دبي بين الأجواء الفاخرة والمرافق الحديثة مع خدمة فيرمونت الشهيرة. في فيرمونت، نريد أن نخرج أفضل ما لديك. بعد وقت قصير من تقديم الطلب، ستتلقى بريدًا إلكترونيًا من شريكنا AssessFirst يطلب منك إنشاء ملف تعريف وإكمال استبيان. هذه خطوة إلزامية للنظر في ترشيحك لأنها تتيح لنا استكشاف مدى توافقك مع هذا الدور وثقافتنا القائمة على التميز الفاخر.</p><br><br>الوصف الوظيفي<br><br><p>ندعوك للانضمام إلى عالم الضيافة الفاخرة في فيرمونت دبي كوكيل حجوزات المجموعة الجديد لدينا. في فندق فيرمونت دبي، تمتلك جميع خدمات الضيوف القدرة على خلق ذكريات دائمة عندما تتم بقدر من الدفء والإخلاص. كن سفيرًا لعلامتنا التجارية كوكيل حجوزات، حيث تجعل الخدمة التفاعلية والاستباقية التي تقدمها عبر الهاتف ضيوفنا يشعرون بالتقدير وتعكس تجربة الفندق الاستثنائية القادمة. كل يوم يجلب تحديات جديدة وتجارب جديدة وفرصة للعمل مع الأفضل في هذا القطاع. يتعرف ضيوفنا على المستوى الشخصي للخدمة التي يتلقونها عند إجراء الحجوزات مع فريق حجوزات المجموعة ويقدرونها.</p><br><p><strong>المسؤوليات الرئيسية:</strong><br>الرفع إلى مدير حجوزات المجموعة، وتشمل المسؤوليات والوظائف الأساسية للعمل، على سبيل المثال لا الحصر، ما يلي: </p><br><ul><li>فهم المبادئ الرئيسية لإنشاء استراتيجيات التسعير وإدارة الإيرادات في FRHI</li><li>معالجة إدارة الحجوزات بما في ذلك إدارة الحظر، ومتابعة قائمة الغرف من فريق المبيعات والعملاء، وإدارة المخزون للمجموعات، وضمان تعليمات الفواتير الدقيقة وإدارة رموز أسعار المجموعات.</li><li>فهم عام لإدارة المجموعات - بما في ذلك تواريخ الموعد النهائي، وسياسات وإجراءات الحظر والحجز</li><li>تعظيم إيرادات الغرف من خلال تحويل المكالمات الهاتفية إلى مبيعات</li><li>استخدام تقنيات البيع الأعلى الفعالة</li><li>فهم وتلقي الحجوزات لدعم استراتيجيات إدارة الإيرادات التي يطبقها مدير حجوزات المجموعة.</li><li>ضمان تعظيم الإيرادات من خلال البيع الأعلى لغرف الضيوف والتوصية بمرافق الفندق كلما دعت الحاجة.</li><li>فهم استراتيجيات إدارة الإيرادات، ومستويات البيع، والأسعار الموجهة للبيع، والقدرة على تطبيق هذه الأساليب للعرض وفقًا لمخزون الفندق المتاح.</li><li>ضمان استيفاء الحجوزات لمعايير المنشأة من حيث دقة البيانات ورضا الضيوف</li><li>الفهم الكامل والتنفيذ الفعال لأدوات إدارة الإيرادات الحالية والجديدة، بما في ذلك Opera PMS/S&C.</li><li>المشاركة في جميع عمليات تحويل PMS في المنشأة</li><li>الإلمام التام بجميع قطاعات السوق وخطط الأسعار المستخدمة عبر جميع قنوات التوزيع، والتحلي بالمرونة في أسلوب المبيعات من خلال تقديم المنتج المناسب للعميل المناسب في الوقت المناسب.</li><li>دعم مدير حجوزات المجموعة في المشاريع الخاصة حسب الحاجة</li><li>اتباع سياسات القسم وإجراءاته ومعايير الخدمة</li></ul><br>المؤهلات<br><br><ul><li>تحمل مسؤولية عالية وموثوقية فائقة</li><li>القدرة على العمل بشكل متماسك كجزء من فريق</li><li>خبرة سابقة في مجال الحجوزات مطلوبة</li><li>إجادة التعامل مع الكمبيوتر وتطبيقات Microsoft Windows أمر مطلوب</li><li>خبرة سابقة في نظام Opera Property Manager System مطلوبة</li><li>خبرة في مبيعات الفنادق الفاخرة، مع وجود خبرة متنوعة في مزيج السوق</li><li>إجادة اللغة الإنجليزية (تحدثًا وكتابةً)، وتعتبر اللغة الثانية ميزة إضافية</li><li>القدرة على التركيز على احتياجات الضيوف مع الحفاظ على الهدوء واللباقة في جميع الأوقات</li><li>يجب القدرة على التعامل مع مهام متعددة في بيئة عمل مكثفة ومتغيرة باستمرار مع الحفاظ على الهدوء والتنظيم والدقة</li></ul><br>معلومات إضافية<br><br><p><strong>ما الذي ستحصل عليه:</strong></p><br><ul><li>برامج تعليمية من خلال أكاديمياتنا صممت لتطوير مهاراتك</li><li>القدرة على إحداث فارق من خلال أنشطة المسؤولية الاجتماعية للشركات لدينا</li><li>فرص للتطور المهني مع فرص للترقية على المستوى المحلي والدولي. الطموح لا حدود له</li><li>انضم إلى فريقنا واستمتع بجموعة من المزايا الحصرية للموظفين، بما في ذلك أسعار مخفضة في جميع فنادق آكور حول العالم لك ولعائلتك، وخصومات خاصة على الطعام والعافية، ولمسات فاخرة إضافية لتعزيز تجربتك. نحن نؤمن برعاية فريقنا وضمان مكافأة عملك الجاد بمزايا استثنائية.</li></ul><p><strong>قيمنا </strong></p><br><p><strong>الاحترام: </strong><br>نحن نقدر احتياجات الآخرين وأفكارهم وفرديتهم. نتعامل مع الجميع بعدالة وكرامة. </p><br><p><strong>التميز: </strong><br>نقوم بإنشاء روابط حقيقية، ونعتز بكل فرصة لجعل الأشخاص من حولنا يشعرون بأنهم مميزون. </p><br><p><strong>الانتماء: </strong><br>نحتفي باختلافاتنا. يدعم بعضنا بعضًا ونقف دائمًا معًا. </p><br><p><strong>التمكين: </strong><br>لدينا الصلاحية لاتخاذ المبادرة واستباق اللحظات التي تخلق تجارب لا تُنسى. </p><br><p><strong>النزاهة: </strong><br>نبني الثقة من خلال الاحترام المتبادل والشفافية والأصالة. </p><br><p><strong>التزامنا بالتنوع والشمول:</strong></p><br><p>تلتزم فيرمونت بخلق بيئة شاملة يزدهر فيها المواهب المتنوعة. نرحب بالمرشحين من جميع الخلفيات للانضمام إلى فريقنا. </p><br><p><strong>لماذا تعمل لدى آكور؟</strong><br>نحن أكثر بكثير من مجرد شركة رائدة عالميًا. نرحب بك كما أنت ويمكنك العثور على وظيفة وعلامة تجارية تناسب شخصيتك. نحن ندعمك للتطور والتعلم كل يوم، ونحرص على أن يضيف العمل معنى لحياتك، حتى تتمكن خلال رحلتك معنا من مواصلة استكشاف إمكانيات آكور اللامحدودة.<br>من خلال انضمامك إلى آكور، فإن كل فصل من قصتك هو ملكك لتكتبه، ومعًا يمكننا تخيل ضيافة الغد. اكتشف الحياة التي تنتظرك في آكور، قم بزيارة https://careers.accor.com/</p><br><p>افعل ما تحب، واعتنِ بالعالم، وتجرأ على تحدي الوضع الراهن! #BELIMITLESS</p><br></div>
AccorHotels Middle East
الإمارات
<h2 class="h5">الوصف الوظيفي</h2><div class="t-break" data-jb-field="description"><br>وصف الشركة<br><br><p>Bienvenue à Couqley!</p><br><p>وسط رنين الكؤوس وضحكات الأصدقاء والنكهات الفرنسية الرائعة، اصنع ذكريات لا تُنسى في هذا البراسيري الساحر الواقع في وسط مدينة دبي الحيوي. يقدم تجربة طعام فاخرة وغير رسمية مع الأحبة والأصدقاء. مع جلسات على التراس الخارجي المفتوح طوال العام والتصاميم الداخلية التي أبدعتها الفنانة آنا دي كاسترو، ووسط أحاديث عشاق المذاق الفريد، يُعد كوكلي المكان المثالي لعشاء رومانسي أو وجبة غير رسمية مع الأصدقاء. </p><br><p>يقدم هذا البراسيري الحائز على جوائز خدمة مخصصة وودودة وتشكيلة من أشهى الأطباق الأصيلة، لابتكار تجربة طهي لا تُنسى لضيوفنا. </p><br><br>الوصف الوظيفي<br><br><ul><li>أخذ الحجوزات والترحيب بالضيوف في المطعم.</li><li>المشاركة في التحقق من التحضيرات اليومية (Mise en place) وفقاً لمتطلبات الخدمة طوال اليوم.</li><li>الإلمام بقوائم الطعام والعروض الترويجية الحالية في المطعم تقديم التوصيات للضيوف.</li><li>تنفيذ المهام أو التكليفات الأخرى ذات الصلة والموكلة من قبل المدير العام للمطعم. </li><li>الإلمام بجميع وثائق الشركة ذات الصلة، وخاصة دليل معايير التشغيل الخاص بالقسم.</li></ul><br>المؤهلات<br><br><ul><li>شخصية تركز على تقديم أفضل خدمة للضيوف أمر أساسي.</li><li>خبرة سابقة في دور مماثل في مطعم راقٍ / مطعم مستقل أمر ضروري. </li><li>يُفضل وجود معرفة جيدة بالمشروبات.</li><li>مهارات قوية في التواصل والتعامل مع الآخرين مع شغف بتقديم الخدمة.</li></ul><br>معلومات إضافية<br><br><p><strong>لماذا تعمل لدى أكور؟</strong></p><br><p>نحن أكثر بكثير من مجرد شركة عالمية رائدة. نرحب بك كما أنت، ويمكنك العثور على وظيفة وعلامة تجارية تناسب شخصيتك. نحن ندعمك لتنمو وتتعلم كل يوم، ونحرص على أن يمنحك العمل هدفاً في حياتك، حتى تتمكن خلال رحلتك معنا من مواصلة استكشاف إمكانيات أكور غير المحدودة.</p><br><p>بإنضمامك إلى أكور، تعود لك كتابة كل فصل من فصول قصتك، ومعاً يمكننا تصور ضيافة الغد. اكتشف الحياة التي تنتظرك في أكور، تفضل بزيارة https://careers.accor.com/</p><br><p>افعل ما تحب، واهتم بالعالم، وتجرأ على تحدي الأمر الواقع! #BELIMITLESS</p><br></div>
AccorHotels Middle East
الإمارات
<h2 class="h5">الوصف الوظيفي</h2><div class="t-break" data-jb-field="description"><br>وصف الشركة<br><br><p>نحن أكثر بكثير من مجرد شركة عالمية رائدة. نرحب بك كما أنت، ويمكنك العثور على وظيفة وعلامة تجارية تتناسب مع شخصيتك. نحن ندعمك لتنمو وتتعلم كل يوم، ونحرص على أن يضفي العمل معنى لحياتك، حتى تتمكن خلال رحلتك معنا من الاستمرار في استكشاف إمكانيات أكور غير المحدودة. بالانضمام إلى أكور، تصبح كل صفحة من قصتك ملكاً لك لتكتبها، ومعاً يمكننا تخيل ضيافة الغد.</p><br><p>ريكسوس باب البحر هي سلسلة فنادق فاخرة تقدم الضيافة التركية التقليدية بأسلوب ممتاز، وتغير مفهوم الفخامة الحقيقية من خلال إعطاء معنى جديد لمفهوم العطلات الشاملة كلياً عبر تقديم تجربة فريدة.</p><br><p>الرواتب والمزايا</p><br><ul><li>راتب تنافسي</li><li>توفير وجبات العمل: الإفطار/الغداء/العشاء/وجبة منتصف الليل + استراحات القهوة</li><li>تذاكر السفر للإجازات / المزايا المقدمة من الفندق</li><li>توفير التأمين الطبي</li></ul><br>الوصف الوظيفي<br><br><ul><li><p>بناء علاقات إيجابية مع الضيوف لضمان مستوى عالٍ من الرضا</p><br></li><li><p>التعامل مع طلبات الضيوف والشكاوى والملاحظات فوراً وبأسلوب لَبِق</p><br></li><li><p>المتابعة مع الضيوف خلال إقامتهم لضمان راحتهم وحل أي مشكلات</p><br></li><li><p>التعامل مع الطلبات الخاصة (كبار الشخصيات VIP، ذكرى الزواج، أعياد الميلاد، الاحتياجات الخاصة)</p><br></li><li><p>مساعدة الضيوف في ترتيبات السفر، النقل، الجولات السياحية، والمعلومات المحلية</p><br></li><li><p>الترويج لخدمات الفندق، مرافقه، والعروض الحالية</p><br></li><li><p>الترحيب بالضيوف بحرارة عند الوصول وضمان سلاسة عملية <strong>تسجيل الوصول والمغادرة</strong></p><br></li><li><p>إدارة <strong>حجوزات الغرف</strong>، والإلغاءات، والتعديلات</p><br></li><li><p>الرد على المكالمات الهاتفية، الرسائل الإلكترونية، واستفسارات الزوار باحترافية</p><br></li><li><p>معالجة المدفوعات، الفواتير، وإعداد الفواتير النهائية</p><br></li><li><p>الحفاظ على سجلات دقيقة للضيوف وتحديث نظام إدارة الفندق</p><br></li></ul><br>المؤهلات<br><br><p><strong> هل أنت الشخص المناسب؟ – الموهبة الملائمة</strong></p><br><ul><li>يُفضل وجود خبرة كموظف استقبال / وكيل علاقات ضيوف، أو ممثل مكاتب أمامية أو دور مماثل، ولكنها ليست شرطاً.</li><li>يُفضل خبرة ذات صلة من 0 إلى 2 سنة أو تدريب.</li><li><p>مهارات ممتازة في التواصل والعلاقات مع الآخرين</p><br></li><li><p>قدرات قوية على حل المشكلات والتعامل مع النزاعات</p><br></li><li><p>القدرة على تعدد المهام والعمل تحت الضغط</p><br></li><li><p>معرفة بأنظمة إدارة الفنادق PMS (مثل Opera، Fidelio)</p><br></li><li><p>سلوك يركز على خدمة العملاء ومراعاة التنوع الثقافي</p><br></li><li>إتقان لغة أجنبية إضافية يعد ميزة إضافية (<strong>التحدث باللغتين الروسية والألمانية</strong>). </li></ul><p><strong>المؤهل العلمي</strong>: شهادة الثانوية العامة أو ما يعادلها.</p><br></div>
AccorHotels Middle East
الإمارات
<h2 class="h5">الوصف الوظيفي</h2><div class="t-break" data-jb-field="description"><br>وصف الشركة<br><br><p><strong>انضم</strong><strong> إلينا في أكور، </strong><strong>حيث</strong><strong> تنبض الحياة </strong><strong>بالشغف!</strong></p><br><p>باعتبارها رائدة في فن الضيافة المسؤولة، تضم مجموعة أكور أكثر من 45 علامة تجارية، و5,600 فندق، و10,000 مطعم، ووجهات أسلوب حياة في 110 دول. وفيمت تمتلك كل علامة تجارية شخصيتها الخاصة، حيث ستتمكن من إيجاد نفسك بحق، إلا أنها جميعًا تتشارك طموحًا مشتركًا: الاستمرار في الابتكار وتحدي الوضع الراهن.</p><br><p>من خلال انضمامك إلينا، ستصبح Heartist® (فناناً بقلبك)، لأن الضيافة هي، قبل كل شيء، عمل نابع من القلب.</p><br><p>ستنضم إلى بيئة محتضنة وفريق يمكنك فيه أن تكون على طبيعتك. ستكون في مكان داعم للنمو، ولتحقيق ذاتك، ولاستكشاف مهن أخرى ومتابعة الفرص المهنية، في فندقك أو في بيئات ضيافة أخرى، في بلدك أو في أي مكان في العالم!</p><br><p>ستستمتع بمزايا حصرية، خاصة بالقطاع وما بعده، فضلاً عن تقدير قوي لالتزامك اليومي.</p><br><p>كل ما ستفعله معنا، بغض النظر عن مهنتك، سيمنحك شعورًا عميقًا بالمعنى، لخلق تجارب لا تُنسى ودائمة وذات أثر لعملائك، ولزملائك</p><br><p><strong>الضيافة</strong><strong>هي</strong><strong> عمل </strong><strong>نابع من</strong><strong> القلب</strong><strong>،</strong><br><strong>انضم</strong><strong> إلينا و</strong><strong>كن</strong><strong> Heartist</strong><strong>®.</strong></p><br><br>الوصف الوظيفي<br><br><p>المسؤوليات الرئيسية</p><br><ul><li>مساعدة مدير المكتب الأمامي في التسيير اليومي لقسم المكتب الأمامي.</li><li>الإشراف على عمليات<strong> الاستقبال</strong> ودعمها، اعتمادًا على هيكل الفندق.</li><li>ضمان سلاسة إجراءات <strong>تسجيل الوصول والمغادرة</strong>.</li><li>التعامل مع شكاوى النزلاء وطلباتهم ومعالجة المشكلات بمهنية وسرعة.</li><li>متابعة مستوى رضا النزلاء وتحديد الفرص بشكل استباقي لتحسين تجربتهم.</li><li>ضمان دقة تخصيص الغرف، ومعلومات الحجوزات، وإصدار الفواتير، وإجراءات الدفع.</li><li>متابعة وصول كبار الشخصيات، والمناسبات الخاصة، والنزلاء الدائمين، والطلبات الخاصة الأخرى.</li><li>إجراء الإيجازات اليومية ونقل المعلومات التشغيلية الهامة إلى الفريق.</li><li>توجيه وتدريب وتحفيز زملاء المكتب الأمامي.</li><li>مراقبة أداء الزملاء وضمان الالتزام بمعايير الفندق.</li><li>التنسيق عن كثب مع <strong>أقسام التدبير المنزلي، والحجوزات، والمالية، والهندسة، والأقسام الأخرى</strong>.</li><li>المساعدة في إدارة المخزون وتوفر الغرف.</li><li>مراقبة التعاملات النقدية في المكتب الأمامي وضمان اتباع الإجراءات المالية السليمة.</li><li>إعداد ومراجعة التقارير التشغيلية ومحاضر تسليم الفترات (الشفتات).</li><li>ضمان الالتزام <strong>بمعايير علامة أكور، وإجراءات التشغيل القياسية، ومتطلبات الصحة والسلامة، والإجراءات الأمنية</strong>.</li><li>القيام بدور <strong>المدير المناوب</strong> عند تكليفه بذلك.</li><li>مساعدة مدير قطاع الغرف في الجدولة، والتوظيف، والتدريب، وإدارة القسم.</li><li>ضمان تقديم الفريق لمستوى الخدمة المتوقع من الفندق باستمرار.</li></ul><br>المؤهلات<br><br><ul><li>القدرة على البقاء منتجًا في بيئة ضغط عمل عالي</li><li>معرفة شاملة بأساليب خدمة العملاء وإدارة المكاتب وإجراءات مسك الدفاتر الأساسية</li><li>إتقان اللغة الإنجليزية (شفهيًا وكتابيًا)</li><li>معرفة قوية ببرامج MS Office، وخاصة Excel وWord</li><li>مهارات اتصال وتواصل ممتازة مع الآخرين</li><li>مهارات تنظيمية جيدة وقدرة على إدارة مهام متعددة</li><li>مهارات حل المشكلات</li><li>مهارات تواصل جيدة عبر الهاتف</li><li>الدبلوماسية ومهارات الاتصال للتعامل مع أي شكاوى وحالات طوارئ برصانة وعقلانية</li><li>عدم التردد أو الخوف من اتخاذ القرارات</li><li>الحس بالمسؤولية والاعتزاز بأدائك وتأثيره على نجاح الشركة</li><li>التفكير الناقد ومهارات حل المشكلات</li><li>القدرة على العمل ضمن فريق</li><li>التركيز على العميل</li><li>معرفة بنظام Opera ومواقع Resaweb</li></ul><br>معلومات إضافية<br><br><ul><li>مهارات قوية في التعامل مع الآخرين وحل المشكلات</li><li>إتقان اللغة الإنجليزية، وتعد اللغات الإضافية ميزة إضافية</li></ul> </div>
AccorHotels Middle East
الإمارات
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<br>Company Description<br><br><p>Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.</p><br><br>Job Description<br><br><ul><li><strong>Main Duties and Responsibilities</strong></li><li>Develop, implement, and maintain safety policies and procedures in compliance with local, national, and international regulations.</li><li>Conduct regular safety inspections, risk assessments, and audits to identify potential hazards and ensure a safe working environment.</li><li>Lead safety training sessions for employees, promoting awareness and adherence to safety practices and protocols.</li><li>Investigate accidents, incidents, and near-misses, preparing detailed reports with recommendations for corrective actions.</li><li>Collaborate with management to develop and execute safety improvement plans and initiatives.</li><li>Maintain accurate records of safety-related incidents, training, inspections, and corrective actions.</li><li>Ensure the availability and proper use of personal protective equipment (PPE) and other safety gear.</li><li>Act as the point of contact for all safety-related matters, providing guidance and support to employees at all levels, and offering honest feedback at all times.</li><li>Promote and develop teamwork.</li><li>Praise team members in public and discuss individual problems privately.</li><li>Ensure high standards of cleanliness in the pool.</li><li>Ensure consistency within pool surroundings with regard to general health and safety of guests and staff through regular cleaning and maintenance of equipment and facilities.</li><li>Utilize all communication tools available to disseminate information in a timely manner.</li><li>Conduct daily follow-ups to ensure standards of quality and service are maintained.</li><li>Support and follow through with the implementation of new ideas.</li><li>Utilize every interaction with team members as an opportunity to coach and improve performance.</li><li>Challenge and review existing procedures and practices to drive continuous improvement.</li><li>Ensure guests are always provided with an enjoyable, well-informed, and memorable experience.</li><li>Provide courteous, efficient, and professional service at all times.</li><li>Seek excellence and support continuous daily improvement.</li><li>Build and maintain excellent relationships with the team and all other hotel colleagues.</li><li>Ensure punctuality and maintain excellent grooming and hygiene standards.</li><li>Attend daily operational briefings with direct reports and supervisors.</li><li>Thoroughly familiarize oneself with the hotel’s emergency procedures and remain in a state of preparedness for any emergency situations.</li><li>Be familiar with all related company documentation, especially relevant Quality Standards for the field of responsibility.</li><li>Perform other duties as assigned by management.</li></ul><br>Qualifications<br><br><ul><li>Minimum of 2 years’ experience in a similar Safety Officer or HSE role, preferably within the luxury hospitality industry.</li><li>Bachelor’s degree in occupational health & safety or a related field (preferred).</li><li>Strong knowledge of health, safety, and risk management regulations, standards, and best practices.</li><li>Experience in conducting safety inspections, risk assessments, audits, and incident investigations.</li><li>Ability to prepare clear safety reports, corrective action plans, and compliance documentation.</li><li>Knowledge of PPE requirements, emergency response procedures, and safety training delivery.</li><li>Good communication skills in English, with the ability to train, guide, and support employees at all levels.</li><li>Strong attention to detail, problem-solving skills, and a proactive approach to workplace safety.</li><li>Ability to work independently and collaboratively in a dynamic hotel environment.</li></ul><br>Additional Information<br><br><p><strong>Our commitment to Diversity & Inclusion:</strong><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>
AccorHotels Middle East
الإمارات
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<br>Company Description<br><br><p>Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.</p><br><p>Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.</p><br><p>With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.</p><br><p>The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.</p><br><br>Job Description<br><br><ul><li>Maintain complete knowledge of: <ul><li>Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code</li><li>Restaurant reservation procedures</li><li>Daily house count, arrivals, departures, VIP’s</li><li>Scheduled in-house group activities, locations and times</li><li>All department policies / service procedures </li></ul></li><li>Answer telephone within 3 rings, using correct salutations and telephone etiquette.</li><li>Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.</li><li>Communicate reservation or cancellation changes to management as they arise throughout the shift.</li><li>Monitor the preparation of own assignments, ensuring compliance to departmental standards.</li><li>Ensure that all menu’s, check folders are cleaned and in sufficient quantity.</li><li>Ensure that the hostess stand is cleaned and organized.</li><li>Review the Reservation book, pre-assign designated tables and follow up on all special requests.</li><li>Greet the guests at the entrance of the restaurant.</li><li>Seat Guest accordingly to floor plan / being fair to each waiter.</li><li>Show guests their table which has been designated to them</li><li>Ensure that the guests are pleased with their table.</li><li>Present the open menu to the guest.</li><li>Ensure that the tables are set to the best service of the guest.</li><li>Anticipate heavy business times and organize procedures to handle waiting lines.</li><li>Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.</li></ul><br>Qualifications<br><br><ul><li>Ideally with a relevant degree or diploma in Hospitality or Tourism management.</li><li>Minimum 2 years of work experience in hotel operations. Good customer service, communications, and interpersonal skills are a must.</li></ul> </div>
AccorHotels Middle East
الإمارات
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<br>Company Description<br><br><p>"Why work for Accor?<br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><p><strong>Planning & Organizing:</strong></p><br><ol><li>Recommends improvements in methods, systems and procedures to improve efficiency and maximize customer satisfaction.</li></ol><p><strong>Operations:</strong></p><br><ol><li>Displays good teamwork attitudes while working in a team for major Preventive Maintenance repairs or service works</li><li>Be willing to train and instruct other members of the staff by passing along knowledge and skills.</li><li>Creates an atmosphere of tranquility amongst the team.</li><li>Complete the daily checklists as required.</li><li>Executes all plumbing and associated works to the highest professional standards</li><li>Performs the assigned tasks ensuring their implementation while working independently.</li><li>Acts on issues and concerns in the plumbing field immediately.</li><li>Control the stock and other items in his workshop and order more as required.</li><li>To have a complete understanding of and to adhere to Swissôtel Al Murooj policy relating to Fire, Hygiene, Health and Safety.</li><li>Follow the grooming standards and maintain a friendly and cheerful disposition all the times</li><li>Be aware of the a la carte services available to residents and skillfully up sell them as a preferred supplier</li><li>Attend departmental briefings</li><li>Work with PPR plumbing</li><li>Is aware of the daily hotel activities and has product knowledge of the hotel.</li><li>Analyze problems and formulate plans to get work done quickly with a high degree of quality.</li><li>To carry out any other reasonable duties and responsibilities as assigned.</li><li>Maintain strict adherence to the property's environmental protocols by driving resource efficiency across all functions, particularly through implementing measures for responsible energy and water consumption, reducing waste output, supporting sustainable purchasing decisions, and accurately contributing to required full compliance.</li><li><p><strong>Administration:</strong></p><br></li><li>Perform as per OSM Standards, and in line with the Company’s Values and Core Behaviour.</li><li>To attend training classes as per schedule.</li><li>Shows fullest cooperation and respect within the team and other departments.</li></ol><br>Qualifications<br><br><p>**Job Qualifications:**</p><br><ul><li> Professional qualification in plumbing or related technical field</li><li>Minimum 2 years of professional experience in plumbing installation, maintenance, and repair operations</li><li>Demonstrated expertise in mechanical and technical systems relevant to plumbing applications</li><li>Proficiency in reading and interpreting technical drawings and specifications</li><li>Strong knowledge of plumbing codes, safety standards, and regulatory compliance requirements</li><li>Proven ability to work independently and collaboratively within team environments</li><li>Excellent problem-solving and analytical capabilities</li><li>Valid certifications or licenses as required by local regulations</li></ul><br>Additional Information<br><br><p>Directly opposite to The Dubai Mall, the iconic Burj Khalifa, 10 minutes walk to the Dubai Metro Station and within a few minutes’ drive to DIFC, World Trade Centre and just 15 minutes’ drive from Dubai International Airport, Swissotel Al Murooj is located in downtown Dubai, one of the city’s favoured destinations for business or leisure.</p><br> </div>
AccorHotels Middle East
الإمارات
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<br>Company Description<br><br><p>"Why work for Accor?<br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><p><strong> Summary of General Duties</strong></p><br><ul><li>Organization and monitoring of all affairs concerned to the position.</li><li>Proper grooming at all times</li><li>Attend training classes as per schedule</li><li>Show fullest cooperation and respect within the team and other departments</li><li>Is aware of the daily activities and has product knowledge of all the hotel facilities</li></ul><p> <strong>Main Duties and Responsibilities:</strong></p><br><ul><li>When settling a guest check/billing in Fidelio by cash, the check/guest folio should be presented and our outlet/Front Office colleagues are responsible for ensuring the correct amount of money is received.</li><li>With cash payments, it is likely that change will be returned to our guests; therefore, a house bank should be issued to provide change. The house bank should be maintained at full value at all times and the responsibility of the Outlet Manager/ Front Office Manager.</li><li>Shortages of more than US$5 (or equivalent) should be paid into the General Cashier within one business day.</li><li>At the end of each shift, each outlet/Front Office Cashier should place the cash sales for the shift in a remittance funds envelope. The front of the envelope should give a clear breakdown of the money being remitted and all envelopes should be deposited into the Cash drop safe located next to Security Office on Ground floor</li><li>All daily 'drops' should be logged in Daily Cash Drop Sheet in Security Office witnessed, verified on the log sheet against each envelope entry and signed by a Security Officer.</li><li>The drop safe will be cleared each morning by the General Cashier in the presence of Security Officer according to Daily Cash Drop Sheet</li><li>Each Envelope will be checked by the General Cashier who will read the cash value written on the envelope and compare number of envelopes upon collection witnessed by Security Officer.</li><li>When settling a guest check by credit card, colleagues should check the following: The signature on the charge card is the same as that on the credit card; The card is valid in terms of expiry date; The card is valid in terms of the credit card company’s list of stolen or stopped cards; and The total of the transaction equals to the total of the check and the amount of tip which the guest has decided to add.</li><li>When our guest settles the check to a room, F&B colleagues must visually verify that the name on the check agrees with the name on the display. If the name is hard to verify, a second proof of identification is required.</li><li>When our guest tries to settle the check using a personal or company cheque, we need to inform the guest that in an F&B outlet, personal or company cheques are not accepted as a form of settlement.</li><li>When our guest presents foreign currency to settle the check in F&B outlet, he/she should be kindly advised to exchange it at Front Desk and pay by local currency – UAE dirhams.</li><li> When a guest presents a gift certificate as the form of settlement, the colleague receiving the gift certificate should check the following: The expiry date</li><li>Before the end of outlet Operation F&B colleagues must be sure that there is no open check in Micros and if so they should inform Outlet Manager. The authorized signature; The value of the certificate; and The conditions listed on the certificate</li><li>The redeemed gift certificate should be attached to the relevant guest check and secured in the drop safe with the shift cash drop.</li><li>To be punctual on duty and ensure the same of your employees.</li><li>Be well groomed to the standards laid down. Insist on the same standard for your employees.</li><li>To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company disciplinary and grievance procedures.</li><li>Assist in Task Force Teams for new openings</li><li>To promote a helpful and professional image to the customer and give full cooperation to any customer requiring assistance with the prompt, caring and helpful attitude.</li><li>To anticipate the needs of the customer whenever possible, to enhance quality service and in turn enhance customer satisfaction.</li><li>To give full co-operation to any colleague requiring assistance in a prompt caring and helpful manner. To be flexible in assisting in other areas of the Hotel in response to the business and customer needs.</li><li>Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.</li><li>Other duties as assigned.</li></ul><br>Qualifications<br><br><ul><li>Previous experience as a cashier or in a guest-facing role within a luxury hotel or hospitality setting.</li><li>Strong communication and interpersonal skills, with the ability to provide exceptional customer service and resolve issues professionally.</li><li>Excellent organizational skills and attention to detail, maintaining high standards of accuracy and efficiency in a fast-paced environment.</li></ul><br>Additional Information<br><br><p><strong>What is in it for you:</strong></p><br><ul><li>Employee benefit card offering discounted rates at Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul> </div>
AccorHotels Middle East
الإمارات
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<br>Company Description<br><br><p><strong>"Why work for Accor?</strong><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><ul><li>Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.</li><li>Keep Mis-en-place ready for VIP arrival (Reg. cards, room keys, welcome drink)</li><li>Register and process check in/out for all VIPs guests efficiently and professionally.</li><li>Escort VIP guests to their rooms.</li><li>Update guest information into the computer after a complete check in.</li><li>Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed</li><li>Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time</li><li>Resolve guest's complaints/ requests and liaise with the department concerned to ensure immediately follow up</li><li>Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>Ensure that all messages, mails and packages are delivered to the guest room.</li><li>Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.</li><li>Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</li><li>Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently & courteously.</li><li>Follow up with Bell desk regards shuttle Bus.</li><li>Daily courteous calls to VIP rooms, so too with other guests.</li><li>Report any unusual occurrences or requested to manager.</li><li>Be aware of the hotel accident Prevention Policies.</li><li>Ensure the cleanliness and neatness of front office area.</li><li>Review logbook, verify outstanding and follow up pending. Identify if any special assignment for the day.</li><li>Check Hotel situation, occupancy, functions, groups, VIPs.</li><li>Re-announce VIP rooms to Housekeeping and F&B departments.</li><li>Check if all departure details for the day have been taken, as well as for the next day.</li><li>To arrange for bouquets, cake and cards in case of guest’s anniversary and birthdays.</li><li>File daily guest relations report and documents systematically.</li><li>Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs.</li><li>Reviews Guest Comments daily and takes contact if necessary and possible with the guest for direct action.</li><li>To effectively handle all guest complaints concerning Guest Relations in co-ordination with the Guest Relations Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager where necessary.</li></ul><br>Qualifications<br><br><ul><li>UniversityDegree in Hotel Management</li><li>Fresher or a minimum of 1 year experience in a similar role in a 5-star hotel preferably on the same role</li><li>Have excellent communication skills, empathy, patience, and courteous demeanor</li></ul><br>Additional Information<br><br><p><strong>What is in it for you:</strong></p><br><ul><li>Employee benefit card offering discounted rates at Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul> </div>
AccorHotels Middle East
الإمارات
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<br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><ul><li>Executes all plumbing and associated work to the highest professional standards for the whole complex</li><li>Performs the tasks assigned to him and ensures their implementation while working independently.</li><li>Acts on issues and concerns in his activity field immediately.</li><li>Must be able to control the stocks and other items in his workshop and order more as required.</li><li>Abides to the daily task and ensures timely implementation.</li><li>Checks extra needs of a guest.</li><li>Ensures oneself is thoroughly familiar with the hotel’s emergency procedures and in a state of preparedness for any emergency which may occur.</li><li>Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.</li><li>Other duties as assigned.</li><li>Assist in Task Force Teams for new openings</li><li>Carry out any other reasonable task (which may not be stated here) as requested.</li></ul><br>Qualifications<br><br><ul><li>Has minimum 3 years' experience in a similar role</li><li>Has a Diploma or Certificate in Plumbing</li></ul><br>Additional Information<br><br><ul><li><p><strong>What is in it for you:</strong></p><br></li><li>Employee benefit card offering discounted rates at Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul> </div>
AccorHotels Middle East
الإمارات
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<br>Company Description<br><br><p>Sofitel Al Hamra Beach Resort</p><br><br>Job Description<br><br><p>We're seeking an exceptional **Chief Engineer** to lead our engineering operations in Ras Al-Khaimah, United Arab Emirates. In this pivotal leadership role, you'll oversee all building systems, infrastructure, and maintenance operations while directing a talented engineering team. You'll be responsible for ensuring optimal performance, safety, and compliance across the entire property, while driving innovation and operational excellence. This is an opportunity to shape engineering strategy, mentor your team, and make a meaningful impact on our organization's success.</p><br><ul><li>Lead, mentor, and develop the engineering department, fostering a culture of excellence, safety, and continuous improvement</li><li>Develop and implement comprehensive engineering strategies, including planned preventative maintenance programs and capital improvement initiatives</li><li>Oversee the management and optimization of all critical building systems, including HVAC, electrical, mechanical, plumbing, water systems, BMS, and life-safety equipment</li><li>Conduct regular inspections of guest rooms, public areas, back-of-house facilities, plant rooms, and building infrastructure to ensure safety and functionality</li><li>Manage reactive and preventative maintenance operations, prioritizing effectively in a fast-paced environment while minimizing disruption to operations</li><li>Ensure strict adherence to statutory compliance requirements, building codes, and relevant legislation; maintain comprehensive documentation and asset registers</li><li>Coordinate and supervise external contractors and specialist service providers, ensuring compliance with safety standards, quality requirements, and permits to work</li><li>Develop and manage engineering budgets, control expenditure, and identify cost-saving opportunities through energy, water, and utility optimization</li><li>Establish and maintain appropriate inventory levels of engineering spares, tools, and consumables</li><li>Respond decisively to engineering emergencies and critical system failures, implementing effective solutions with minimal operational impact</li><li>Collaborate cross-functionally with Housekeeping, Front Office, Food & Beverage, Security, and other departments to resolve operational challenges</li><li>Participate in on-call and emergency response protocols as required</li><li>Analyze performance metrics, identify trends, and implement data-driven improvements to enhance operational efficiency</li><li>Support the organization's commitment to health, safety, environmental sustainability, and regulatory compliance</li><li>Ensure all work is completed in accordance with manufacturer specifications, industry standards, and organizational procedures</li></ul><br>Qualifications<br><br><p>**Required Skills & Experience:**</p><br><ul><li>Extensive experience as a Chief Engineer, Senior Engineering Manager, or equivalent leadership role in hospitality, commercial, or high-end residential environments</li><li>Advanced practical knowledge of building services, maintenance systems, and infrastructure management</li><li>Demonstrated expertise in HVAC, electrical, mechanical, plumbing, and water systems</li><li>Proven track record of successfully leading and supervising engineering teams</li><li>Strong experience managing contractors, vendors, and specialist service providers</li><li>Comprehensive understanding of statutory compliance, building codes, and planned preventative maintenance programs</li><li>Excellent analytical and problem-solving skills with the ability to diagnose complex technical issues</li><li>Proficiency with IT systems and maintenance management software</li><li>Strong budgeting, financial management, and procurement experience</li><li>Exceptional communication and interpersonal skills with the ability to influence and motivate teams</li><li>Demonstrated attention to detail and organizational abilities</li><li>Proactive health and safety awareness with a commitment to risk mitigation</li></ul><p>**Preferred Qualifications & Certifications:**</p><br><ul><li>City & Guilds, NVQ, or BTEC engineering qualifications</li><li>Electrical or mechanical engineering certifications</li><li>IOSH (Institution of Occupational Safety and Health) certification</li><li>Legionella/L8 awareness certification</li><li>Water hygiene or water treatment certification</li><li>Project management certification or equivalent training</li><li>Energy management or sustainability certification</li></ul><p>**Domain Expertise:**</p><br><ul><li>Strategic planning and capital project management</li><li>Performance metrics, KPI development, and operational reporting</li><li>Staff training, development, and performance management</li><li>Risk assessment, mitigation, and emergency response protocols</li><li>Energy optimization and sustainability initiatives</li><li>Regulatory compliance and inspection management</li></ul> </div>
AccorHotels Middle East
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<br>Company Description<br><br><p>Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.</p><br><p>Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.</p><br><p>With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.</p><br><p>The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.</p><br><br>Job Description<br><br><ul><li>Handle all incoming and outgoing room reservation requests via phone, email, and online channels, ensuring adherence to hotel standards and procedures.</li><li>Provide exceptional communication and sales skills to enhance the hotel's image, offering guests an outstanding experience that promotes loyalty and increases revenue.</li><li>Recognize potential clients, forward relevant information to the Sales Department, and identify VIP guests, applying appropriate policies for personalized service.</li><li>Actively promote Accor loyalty programs and hotel promotions to guests to increase retention and sales.</li><li>Ensure guest privacy and confidentiality at all times in line with company policy.</li><li>Professionally manage guest complaints or special requests, ensuring timely resolution and documenting any issues for follow-up.</li><li>Maintain accurate data entry for reservations in the Property Management System (PMS), ensuring all bookings are entered correctly and up-to-date.</li><li>Keep a thorough understanding of guest preferences and booking history. Monitor booking availability and following up when necessary.</li><li>Provide updated reports and statistics to management and other departments regarding reservation activity, occupancy rates, and any relevant data.</li><li>Manage daily checklists, administrative tasks, and maintain filing and communication systems to ensure the reservation process runs smoothly.</li><li>Carry out additional duties and special projects as assigned by management.</li></ul><br>Qualifications<br><br><ul><li>High school diploma or equivalent required; a degree in Hospitality Management or related field is a plus.</li><li>Proven experience in a reservations or customer service role, preferably in a hotel environment.</li><li>Excellent communication, sales, and customer service skills.</li><li>Ability to manage multiple tasks efficiently and prioritize in a fast-paced environment.</li><li>Professional demeanor with a focus on guest satisfaction and privacy.</li><li>Fluency in English and other languages is preferred.</li><li>Knowledge of Accor’s loyalty programs and hotel promotions is a plus.</li></ul> </div>
AccorHotels Middle East
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<br>Company Description<br><br><p>Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.</p><br><p>Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.</p><br><p>With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.</p><br><p>The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.</p><br><br>Job Description<br><br><ul><li>To be familiar with all food and beverage items on the outlet menu.</li><li>To prepare the outlet for operation, including mise-en-place, setting and resetting tables, light cleaning and other assigned tasks.</li><li>To take food and beverage orders from guests, upselling wherever possible.</li><li>To utilize the outlet point-of-sales system as prescribed</li><li>To ensure that all sales are properly recorded, following prescribed procedures for ordering, voiding or correcting items.</li><li>To serve food and beverages according to the standards established.</li><li>To clear tables and removes dirty dishes to the dish area.</li><li>To complete opening and closing duties as assigned.</li><li>To be flexible wherever possible in meeting special requests from guests for specific food and beverage preparation methods and ingredients.</li><li>To follow presentation guidelines as established by the Food & Beverage Manager.</li><li>To maintain the assigned station / section in a clean and orderly manner at all times.</li><li>To ensure that all company minimum brand standards are implemented, and that optional brand standards are implemented where appropriate</li></ul><br>Qualifications<br><br><ul><li>Have prior experience within a similar luxury hotel/established restaurant environment.</li><li>Be fun, energetic and have a passion for hospitality.</li><li>Already be based in the United Arab Emirates.</li><li>Fluent English speaker</li></ul> </div>
AccorHotels Middle East
الإمارات
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<br>Company Description<br><br><p>Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.</p><br><p>Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.</p><br><p>With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.</p><br><p>The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.</p><br><br>Job Description<br><br><ul><li>To be familiar with all food and beverage items on the outlet menu.</li><li>To prepare the outlet for operation, including mise-en-place, setting and resetting tables, light cleaning and other assigned tasks.</li><li>To take food and beverage orders from guests, upselling wherever possible.</li><li>To utilize the outlet point-of-sales system as prescribed</li><li>To ensure that all sales are properly recorded, following prescribed procedures for ordering, voiding or correcting items.</li><li>To serve food and beverages according to the standards established.</li><li>To clear tables and removes dirty dishes to the dish area.</li><li>To complete opening and closing duties as assigned.</li><li>To be flexible wherever possible in meeting special requests from guests for specific food and beverage preparation methods and ingredients.</li><li>To follow presentation guidelines as established by the Food & Beverage Manager.</li><li>To maintain the assigned station / section in a clean and orderly manner at all times.</li><li>To ensure that all company minimum brand standards are implemented, and that optional brand standards are implemented where appropriate</li></ul><br>Qualifications<br><br><ul><li>Have prior experience within a similar luxury hotel/established restaurant environment.</li><li>Be fun, energetic and have a passion for hospitality.</li><li>Already based in the United Arab Emirates.</li><li>Fluent English speaker</li></ul> </div>
AccorHotels Middle East
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<br>Company Description<br><br><p>We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Ennismore / Accor’s limitless possibilities. By joining us every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.</p><br><p>Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.</p><br><p>SALARIES AND BENEFITS</p><br><ul><li>Competitive Salary</li><li>Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks</li><li>Vacation tickets /benefits provided by the hotel</li><li>Medical Insurance Provided</li></ul><br>Job Description<br><br><ul><li>To purchase all food and non-food items for the operational needs.</li><li>Knows the market and seeks constant information about changes (prices, products available, etc.)</li><li>Knows all importing procedures, purchasing dispositions and receiving procedures.</li><li>Has to purchase the best quality of goods available (according to the management) at the best price possible. If necessary he/she involves the relevant Department Head or the HM or GM into negotiations with suppliers.</li><li>Compares quality and prices permanently between the suppliers.</li><li>Maintains regular contact with his/her colleagues of other Rixos properties in the area for information exchange.</li><li>Keeping of the filing cabinet with all information such as supplier, price, quantity, etc. constantly up-dated.</li><li>Places only orders where a duly signed purchase request from the General Manager exists.</li><li>Is responsible to get at least 3 quotations on each purchase request.</li><li>Takes advice from the Executive Chef or other Department Heads in regard of quality and quantity.</li><li>Samples of goods he/she has to pass to the involved departments.</li><li>Works close together with the store keeper and ensures store space of delivered goods and dispositions of goods (FIFO systems to adhere).</li><li>Goes personally to the markets to be aware of shortages, recent price changes and seasonal situations. (Market survey)</li><li>Keeps the management constantly informed about all happenings in the market concerning the business?</li><li>Is personally responsible that needed goods are delivered in time.</li><li>Is not allowed to take any commissions, personal advantages or gifts offered by any supplier.</li><li>Submits ideas, alternatives and new products to the management according to the company policy.</li><li>Well awareness of Fire, Life, Health & Safety policies, procedures and regulations as they are related to materials management. And thorough with HACCP compliances.</li></ul> </div>
AccorHotels Middle East
الإمارات
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<br>Company Description<br><br><p>Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.</p><br><p>Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.</p><br><p>With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.</p><br><p>The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.</p><br><br>Job Description<br><br><p>Assist guests with spa related information, giving them personal attention, anticipate their needs and be an escort to the appropriate facilities</p><br><ul><li>Keep the Spa areas clean, neat, stocked and organized at all times</li><li>Greet guests in a friendly and efficient manner and escort guests as required and give tours of the spa as required</li><li>Act as a host in the locker room and relaxation areas, ensuring that guests find their treatments, are served water, etc.</li><li>Prepare rooms for treatments according to specified guidelines/SOPs.</li><li>Ensure stocking of all spa amenities and toiletries.</li><li>Consistently engaging with guests.</li><li>Greet guests in a friendly and efficient manner and escort guests as required and give tours of the spa as required.</li></ul><br>Qualifications<br><br><p>Customer service experience required, preferably within a Luxury hotel environment</p><br><ul><li>Housekeeping experience preferred</li><li>High School Diploma or equivalent</li><li>Ability to work well independently and as a team</li></ul> </div>
AccorHotels Middle East
الإمارات
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<br>Company Description<br><br><p>Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!</p><br><p>These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.<br>More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.<br>Whatever your role, we're all here to make the customer experience as unforgettable as possible.</p><br><p>Our mission: to bring little moments of happiness to people.<br>Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.<br>Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.</p><br><br>Job Description<br><br><p><strong>Keep the Mama Gang safe, secure, and ready for anything at Mama Shelter Dubai! As a Security Supervisor, you’ll lead the security team, protect our guests and colleagues, and make sure Mama stays a safe place to work, play, and have a good time. </strong><strong></strong><strong>️</strong><strong>✨</strong></p><br><p><strong>THE MISSION?</strong></p><br><p> <strong>Lead the Security Squad:</strong> Supervise, guide, and motivate the security team, making sure everyone knows their role and is ready to keep Mama safe. ♂️</p><br><p> <strong>Be Mama’s Eyes & Ears:</strong> Keep a watchful eye across the hotel, conduct regular patrols, and spot potential risks before they become problems. </p><br><p> <strong>CCTV Commander</strong>: Monitor CCTV, access control, alarms, and other security systems to keep everything under control and respond quickly to anything suspicious. </p><br><p> <strong>Ready for Anything: </strong>Respond calmly and confidently to incidents, emergencies, alarms, and unexpected situations, because panic is never part of the uniform. </p><br><p> <strong>Keep the Gang in the Know</strong>: Lead shift briefings and debriefings, making sure the team is aligned, informed, and ready for the day ahead. ️</p><br><p> <strong>Protect Mama’s House</strong>: Conduct regular inspections and enforce access control to keep guests, colleagues, property, and restricted areas safe and secure. </p><br><p> <strong>Incident Investigator</strong>: Support and lead investigations into theft, damage, unauthorized access, and other security incidents, ensuring everything is properly documented and reported. </p><br><p> <strong>Emergency Expert</strong>: Support emergency drills, fire evacuations, crisis management, and response procedures so the team knows exactly what to do when it matters most. </p><br><p> <strong>Team Up Across Mama</strong>: Work closely with all departments to support smooth daily operations, events, and busy moments while keeping safety front and centre. </p><br><p> <strong>Connect with the Authorities</strong>: Liaise professionally with SIRA, local law enforcement, emergency services, and other relevant authorities whenever required. ♂️</p><br><p> <strong>Keep the Tools Ready</strong>: Make sure radios, CCTV, alarms, access control, flashlights, and other security equipment are working, maintained, and ready for action. </p><br><p> <strong>Own the Reports</strong>: Maintain accurate security logs and prepare clear reports for management, highlighting incidents, risks, trends, and opportunities to improve. </p><br><br>Qualifications<br><br><p><strong>MADE FOR YOU? ONLY IF…</strong></p><br><p>️ <strong>You’re a natural leader</strong>: You know how to guide a team, give clear direction, and bring out the best in your Gang.</p><br><p> <strong>You stay cool under pressure</strong>: Emergencies happen. You keep calm, think fast, and make smart decisions.</p><br><p><strong></strong><strong> You notice the details</strong>: You spot what others might miss and take action before small risks become big problems.</p><br><p> <strong>You communicate like a pro</strong>: You can confidently interact with colleagues, guests, management, and authorities.</p><br><p> <strong>You think ahead</strong>: You’re always looking for potential risks and ways to make Mama even safer.</p><br><p> <strong>Integrity is non-negotiable</strong>: You handle sensitive information responsibly and always do the right thing.</p><br><br>Additional Information<br><br><p><strong>YOUR LITTLE EXTRAS:</strong></p><br><p> <strong>You’re reliable and consistent:</strong> When you say you’ll deliver, you always follow through.<br> <strong>You’re a people person:</strong> Guests and teammates love your positive, approachable vibe.<br> <strong>You build connections:</strong> You take time to know your guests, creating lasting impressions.<br> <strong>You light up the room:</strong> Your energy lifts everyone around you, making work a joy.<br> <strong>You’re all about the team:</strong> From supporting your colleagues to creating a family-like atmosphere, you make it happen.</p><br><p><strong>If you’re ready to bring your energy, passion, and smile to Mama Shelter Dubai, we’d love to hear from you! </strong><strong>✨</strong></p><br> </div>
AccorHotels Middle East
الإمارات
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<br>Company Description<br><br><p>Novotel Sharjah Expo Centre, the first-established Novotel hotel in the city, is located next to Sharjah Expo Centre, close to Dubai, with convenient access to Sharjah's major business & leisure hubs. The wide choice of rooms, with a panoramic view of Mamzar Lagoon, offers each guest the freedom to experience their stay to the maximum. The hotel offers two great restaurants, including Tahi Arabic restaurant.</p><br><p>We have an excellent team with diverse background, education and skills making it a comfortable working environment.</p><br><br>Job Description<br><br><p>As a Steward, you will be responsible of cleaning and re-stock of clean equipment of the outlet stewarding station assigned to ensure smooth functioning and that hygienic standards are maintained under the general guidance of the Stewarding Team Leader in accordance to the Hotel’s Policies and Procedures. </p><br><br>Qualifications<br><br><ul><li>Ability to work under pressure</li><li>Able to follow instructions</li><li>Positive attitude</li><li>Previous relevant work and hospitality experience.</li><li>Flexibility to respond to a range of various work situations</li></ul><br>Additional Information<br><br><p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</p><br><p>Do what you love, care for the world, dare to challenge the status quo! <strong>#BELIMITLESS</strong></p><br><p>http://www.novotelsharjahexpocentre.com/</p><br> </div>
AccorHotels Middle East
الإمارات
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<br>Company Description<br><br><p>Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.</p><br><br>Job Description<br><br><p><strong>OBJECTIVE</strong></p><br><p><em>The Director of Revenue Management is responsible for leading the Revenue and Reservation Department and to establish goals, implements tactical efforts to promote revenue growth generation among key customer segments and revenue centers, and support the hotel's brand positioning and image. The role is responsible for data quality and analysis, providing gathered intelligence, and recommending revenue and e-commerce strategies to the Commercial Strategy team. In addition, the role ensures that inventory allocation and pricing parameters are positioned to support the overall revenue goals of the hotel, while assisting all stakeholders in maximizing profit. </em></p><br><p><strong>MAIN DUTIES</strong></p><br><p><strong>Summary of Daily Tasks & Responsibilities</strong></p><br><ul><li>Leads strategic planning and collaborates with all hotel profit generation teams to actively seek opportunities to drive incremental profit for Rooms, Restaurants, Spas, and other revenue streams.</li><li>Effectively communicates a compelling Total Hotel Profit Optimization vision to all relevant property leaders, fosters Revenue Management Culture within the revenue generating departments of the hotel and teaches RM concepts within the hotel.</li><li>Leverages Revenue Management analytics, technologies, processes, tools, and training programs to optimize hotel profits.</li><li>Creates short- and long-term forecasts, that yield the best decisions on pricing and yielding tactics</li><li>Participates in the annual budget process and produces long term projections, as required.</li><li>Actively participates in ownership conversations and presentations.</li><li>Monitors relevant economic, market, and competitive set indicators to derive insight-led profit generation strategies.</li><li>Chairs and prepares materials for the weekly Revenue Management Meetings, following Brand guidelines.</li><li>Should be fluent in all Accor distribution and reservations systems, Accor Rate architecture and Revenue practices.</li><li>Develops and maintains reservations standards that drive revenues, optimizes organizational efficiencies and instills guests’ engagement.</li><li>Maximizes room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein.</li><li>Optimizes pricing, promotions, and availability strategies through definition and management of all rates, rate levels, stay restrictions and other tactics, which are congruent with demand factors to target the most profitable customer segments to maximize profits.</li><li>Directs and manages all channel distribution strategies. Ensures & maintains a high Distribution health score for the hotel.</li><li>Collaborate with the Marketing team to execute, measure, evaluate and improve digital marketing efforts, to support the hotel strategic marketing plans working within the established budgets.</li><li>Optimizes opportunities to drive incremental revenues through upsell programs in all booking channels.</li><li>Oversees content management in all electronic channels, liaises with hotel Marketing team to ensure regular updates of images and descriptions of hotel, room brands, outlets and services are completed.</li><li>Maintains relationships with local market competitors to keep informed of trends and news.</li><li>Responsible for developing, training, and providing guidance revenue and reservations department in order to achieving exceptional guest service and employee satisfaction results.</li></ul><br>Qualifications<br><br><ul><li>Bachelor degree in Hotel Management, Accounting, Finance, or Mathematic preferred.</li><li>Minimum 5 years of Revenue Management experience</li><li>Strong communication skills, both verbal and written</li><li>Dynamic can-do attitude</li><li>Strong analytical skills and attention to detail</li><li>Presents a professional and polished appearance</li><li>Effectively deal with guests and other team members</li><li>Previous reservation experience highly preferred</li><li>Experience with Ideas G3 RMS, Opera PMS, Passkey, Delphi or Opera Sales and Catering preferred</li><li>Possessing the trait of being organized and multi-tasking</li><li>Ability to complete work within given deadlines</li><li>Maintain confidentiality of proprietary information and protect company assets</li></ul><br>Additional Information<br><br><p><em><strong>"Why work for Accor?</strong></em></p><br><p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p><br><p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</p><br><p>Do what you love, care for the world, dare to challenge the status quo!</p><br> </div>
AccorHotels Middle East
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<br>Company Description<br><br><p><strong>Your team and working environment:</strong></p><br><p>Make the most of now. If there is something, we are very proud of at Grand Plaza Mövenpick Media City is our story. We see ourselves as a place where people can best realize opportunity, because sometimes all you need to do is the ordinary in an extraordinary way. “What if” are two words with endless possibilities and we want to turn your wishes and ideas into moments – moments that are uncomplicated, personal and human.</p><br><p><strong>Our commitment to Diversity & Inclusion:</strong></p><br><p>We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.</p><br><p><strong>Why work for Accor?</strong></p><br><p>We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</p><br><p>Do what you love, care for the world, dare to challenge the status quo! <strong>#BELIMITLESS</strong></p><br><br>Job Description<br><br><p>We are seeking a detail-oriented and efficient AC & Refrigeration Technician to join our team in Dubai, United Arab Emirates. In this role, you will be responsible for the installation, maintenance, and repair of air conditioning and refrigeration systems across our commercial and residential properties. You will work independently and collaboratively to ensure all systems operate at peak performance while maintaining the highest standards of safety and quality.</p><br><ul><li>Demonstrate the ability to multitask and prioritize multiple maintenance requests, breakdowns, and operational requirements effectively.</li><li>Install, maintain, and repair air conditioning and refrigeration systems in accordance with manufacturer specifications and local regulations.</li><li>Perform routine preventive maintenance on HVAC and refrigeration equipment to ensure optimal efficiency, reliability, and equipment longevity.</li><li>Conduct pressure testing, leak detection, and refrigerant recovery procedures in accordance with UAE environmental requirements and applicable industry standards.</li><li>Respond promptly to emergency breakdowns and service calls and provide timely solutions to minimize equipment downtime and operational disruption.</li><li>Monitor HVAC, refrigeration, and other engineering equipment during shifts and report any abnormalities or potential issues to the Engineering Supervisor.</li><li>Carry out daily engineering inspections and ensure all equipment and systems are operating safely and efficiently.</li><li>Able to work independently during assigned shifts and take full responsibility for shift-related engineering activities.</li><li>Perform shift technician duties, including monitoring equipment, responding to guest and operational requirements, and ensuring smooth engineering operations throughout the shift</li><li>Document all service work, repairs, preventive maintenance, readings, and other maintenance activities clearly and accurately.</li><li>Maintain a safe working environment by following all hotel safety procedures, permit-to-work requirements, and applicable health and safety regulations.</li><li>Collaborate with team members, supervisors, and other departments to complete complex installations, repairs, and maintenance activities.</li><li>Support other engineering disciplines when required and assist the team in resolving operational and maintenance issues.</li><li>Maintain good housekeeping in workshops, plant rooms, and work areas and ensure tools and equipment are properly maintained and stored.</li><li>Stay current with industry best practices, new technologies, and developments in HVAC and refrigeration systems.</li><li>Demonstrate good communication, teamwork, problem-solving, and time-management skills while carrying out shift responsibilities.</li><li>Ensure proper handover of ongoing issues, completed works, equipment status, and pending maintenance activities to the incoming shift.</li></ul><br>Qualifications<br><br><ul><li>ITI (2 years) in HVAC & Refrigeration or Diploma ( 3 years) in HVAC & Refrigeration (required)</li><li>Proficiency with diagnostic tools including manifold gauges, multimeters, and refrigerant recovery equipment</li><li>Strong knowledge of refrigeration cycles, electrical systems, and mechanical components</li><li>Ability to read and interpret technical schematics and system documentation</li><li>Excellent problem-solving skills and analytical thinking</li><li>Strong attention to detail and organizational abilities</li><li>Valid driver's license and ability to travel to multiple job sites</li><li>Knowledge of UAE regulations and standards for HVAC and refrigeration work (preferred)</li><li>Experience with commercial refrigeration systems (preferred)</li><li>Additional trade certifications in HVAC or refrigeration (preferred)</li><li>Ability to work independently and as part of a team in a fast-paced environment</li></ul><br>Additional Information<br><br><p><strong>What is in it for you:</strong></p><br><ul><li>Employee benefit card offering discounted Accor rates worldwide</li><li>Learning programs through our academies</li><li>Opportunity to develop your talent and grow within your property and across the world</li></ul> </div>