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JOB TITLE<br><br>Global Snow - Customer Service Officer | MAF Entertainment | Slope<br><br>Role Summary<br><br>The role of the Customer Service Officer is to deliver an excellent customer experience to customers across the Leisure, Entertainment and Cinemas business.<br><br>ROLE PROFILE<br><br>Deliver excellent customer service by engaging with guests professionally, promoting offers, and resolving complaints through the correct escalation process. Demonstrate strong product knowledge and assist customers with bookings, sales, and inquiries. Support revenue growth through effective upselling and cross-selling techniques. Handle cash transactions accurately, ensuring correct change and compliance with cash handling procedures. Maintain food hygiene and safety standards to ensure all food and beverages are served safely. Monitor inventory, conduct stock checks, and ensure proper storage of equipment and supplies. Follow all Health, Safety, and Environment (HSE) policies, including PPE usage, SOP compliance, incident reporting, and child safeguarding procedures. Work collaboratively with team members, adhere to company policies and standards, and support additional operational duties as required.<br><br>Requirements<br><br>Minimum High School Certificate required.0-3+ years of experience in F&B, Customer Service, Retail, or Hospitality is preferred. Strong customer service orientation with a focus on guest satisfaction. Excellent verbal and written communication skills. Team-oriented, energetic, friendly, and outgoing personality. Basic English proficiency and computer literacy required.

JOB TITLE<br><br>Global Snow - Customer Service Officer | MAF Entertainment | Slope<br><br>Role Summary<br><br>The role of the Customer Service Officer is to deliver an excellent customer experience to customers across the Leisure, Entertainment and Cinemas business.<br><br>ROLE PROFILE<br><br>Deliver excellent customer service by engaging with guests professionally, promoting offers, and resolving complaints through the correct escalation process. Demonstrate strong product knowledge and assist customers with bookings, sales, and inquiries. Support revenue growth through effective upselling and cross-selling techniques. Handle cash transactions accurately, ensuring correct change and compliance with cash handling procedures. Maintain food hygiene and safety standards to ensure all food and beverages are served safely. Monitor inventory, conduct stock checks, and ensure proper storage of equipment and supplies. Follow all Health, Safety, and Environment (HSE) policies, including PPE usage, SOP compliance, incident reporting, and child safeguarding procedures. Work collaboratively with team members, adhere to company policies and standards, and support additional operational duties as required.<br><br>Requirements<br><br>Minimum High School Certificate required.0-3+ years of experience in F&B, Customer Service, Retail, or Hospitality is preferred. Strong customer service orientation with a focus on guest satisfaction. Excellent verbal and written communication skills. Team-oriented, energetic, friendly, and outgoing personality. Basic English proficiency and computer literacy required.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Job Summary:</strong><br>We are looking for a professional and customer-focused Customer Service &amp; Sales Agent to join our team. The ideal candidate should have excellent communication skills, strong English proficiency, and previous experience in customer service and sales. Candidates with healthcare industry experience will be preferred. The candidate must be flexible with shifts and capable of handling customer inquiries while contributing to sales growth.<br></p><p><strong>Work Schedule &amp; Flexibility</strong></p><ul><li><p>Must be flexible with working shifts.</p></li><li><p>Days off are not fixed and may vary based on operational needs.</p></li><li><p>Willingness to work both day and night shifts.</p></li></ul><p>Ability to work in a hybrid environment, including both office-based and remote shifts.<br><br><strong>Responsibilities</strong></p><ul><li><p>Respond to customer inquiries professionally and promptly.</p></li><li><p>Provide accurate information and support to customers.</p></li><li><p>Follow up with leads and contribute to sales activities.</p></li><li><p>Promote clinic services and assist in converting inquiries into appointments and sales opportunities.</p></li><li><p>Maintain high customer satisfaction levels.</p></li><li><p>Handle customer complaints and provide appropriate solutions.</p></li><li><p>Work closely with other departments to ensure smooth operations.</p></li><li><p>Maintain accurate customer records and follow-up activities.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree.</p></li><li><p>Minimum 1–2 years of experience in Customer Service.</p></li><li><p>Previous sales experience is highly preferred.</p></li><li><p><strong>Healthcare/medical clinic experience is preferred.</strong></p></li><li><p>Excellent command of English (spoken and written).</p></li><li><p>Strong communication and interpersonal skills.</p></li><li><p>Ability to handle customer inquiries and resolve issues professionally.</p></li><li><p>Comfortable working with targets and sales opportunities.</p></li><li><p>Strong organizational and multitasking skills.</p></li><li><p>Proficient in using computers and customer service systems.</p></li><li><p><strong>Must have a valid UAE residence visa (own visa/sponsored visa).</strong></p></li></ul><p></p></section>

<p>SENIOR CUSTOMER SERVICE EXECUTIVE</p> <p>Take the next step in your customer service career.</p> <p>A reputable organization is seeking a professional Senior Customer Service Executive to deliver outstanding customer support and maintain high service standards. Candidates with customer service experience are encouraged to apply.</p> <p>Key Responsibilities<br /> Handle customer inquiries and resolve escalated issues<br /> Deliver exceptional customer service<br /> Maintain accurate customer records<br /> Coordinate with internal teams to resolve requests<br /> Support service quality and customer satisfaction<br /> Prepare basic reports and documentation<br /> Requirements<br /> Previous customer service experience preferred<br /> Excellent communication and interpersonal skills<br /> Strong problem-solving abilities<br /> Basic computer and MS Office knowledge<br /> Professional and customer-focused attitude<br /> Benefits<br /> Competitive salary<br /> Visa provided as per UAE Labor Law<br /> Medical insurance and company benefits<br /> Career growth opportunities<br /> Apply Now</p> <p>Position: Senior Customer Service Executive<br /> Job Type: Full-Time<br /> Location: UAE</p> <p>&#x1f4dd; Apply here: https://forms.gle/JFbbBvkE6HzdEwGa6</p> <p>Only shortlisted candidates will be contacted.</p>

<p>SENIOR CUSTOMER SERVICE EXECUTIVE</p> <p>Deliver exceptional service, build customer trust, and lead positive client experiences.</p> <p>A professional organization is seeking an experienced and customer-focused Senior Customer Service Executive to manage client interactions, resolve concerns, and support service excellence. This opportunity is ideal for individuals with strong communication skills and experience in handling customer relationships. Candidates with relevant experience are encouraged to apply.</p> <p>Your Responsibilities<br /> Handle customer inquiries and provide effective solutions<br /> Manage complex customer issues and escalations<br /> Maintain strong relationships with clients and ensure satisfaction<br /> Monitor service quality and support team performance<br /> Maintain accurate customer records and reports<br /> Coordinate with internal departments to resolve customer requests<br /> Provide guidance and support to junior customer service staff<br /> Identify opportunities to improve customer experience<br /> What You&#8217;ll Need<br /> Previous experience in customer service or client relations<br /> Excellent communication and problem-solving skills<br /> Strong ability to handle difficult customer situations<br /> Good knowledge of CRM systems and MS Office applications<br /> Professional attitude with strong attention to detail<br /> Ability to work under pressure and meet service standards<br /> Why Apply?<br /> Competitive salary package<br /> Visa provided as per UAE Labor Law<br /> Medical insurance and additional company benefits<br /> Career growth opportunities<br /> Professional and supportive working environment<br /> Application Details</p> <p>Position: Senior Customer Service Executive<br /> Employment Type: Full-Time<br /> Location: UAE</p> <p>Submit your CV to: +971529456306</p> <p>Only shortlisted candidates will be contacted for the interview process.</p>

<p><strong>Job Description:</strong></p><p><br></p><p>Focal point for customer's express and ecommerce shipping requests</p><p>Assist customers on status of their shipment, outstanding shipments or tracking.</p><p>Manage end to end shipment life cycle liaising with all internal and external stakeholders</p><p>Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution</p><p>Takes and handles customer inquiries, e.g. Track and Trace</p><p>Responsible for all KPIs and SLAs agreed with allocated customers</p><p>Takes and registers all customer complaints</p><p>Drives solution of customer complaints by solving it directly or assigning tasks to other function</p><p>Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete</p><p>Ensure seamless transaction liaising with Pricing and Billing teams</p><p><br></p><p><strong>Qualifications, Skills and Prior Work Experience:</strong></p><p><br></p><p>3-5 years' experience in the Express or Ecommerce industry</p><p>2-5 years' experience of Customer Service preferably handling key business clients</p><p>Good Express product knowledge</p><p>Working knowledge of transportation management systems (TMS)</p><p>Ability to handle challenging situation in a composed manner</p><p>Excellent English Verbal &amp; Written skills</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Are you passionate about hospitality, customer service and sales. Do you enjoy connecting with people, understanding their needs and turning enquiries into memorable experiences.</p> <p>Rotana is looking for an enthusiastic and results-driven Customer Service Agent to join our Loyalty Programme team.</p> <p>This is more than a customer service role. You will be at the heart of our Rotana Rewards experience, engaging with members and potential members, promoting the programme and helping us grow our membership community through exceptional service and professional sales techniques.</p> <p>Your role will include key responsibilities such as:</p> <ul> <li>Be the first point of contact for members and potential members, providing accurate, professional and engaging assistance.</li> <li>Promote Rotana Rewards through confident and consultative sales conversations.</li> <li>Meet or exceed daily sales activity targets, including presentations and confirmed memberships.</li> <li>Build strong relationships with customers by understanding their needs and providing the right information.</li> <li>Handle questions, objections and queries with confidence and professionalism.</li> <li>Ensure every call is answered promptly and every interaction reflects the highest standards of customer service and etiquette.</li> <li>Keep up to date with Rotana promotions, special events, facilities and experiences across our properties.</li> <li>Maintain accurate customer and sales information and ensure member data remains confidential.</li> <li>Develop strong knowledge of Rotana destinations, our competitive position and the hospitality marketplace.</li> <li>Use Rotana systems and digital platforms effectively, including the Rotana website, online booking platforms, Microsoft Office and Outlook.</li> <li>Work closely with the Rotana Rewards team to achieve programme targets and ensure smooth day-to-day operations.</li> </ul> </div>

<p><strong>Purpose of the Role</strong>:</p><p>To facilitate the VISA application process & handle front office & back office operations conducted at the respective Visa Application Centers (VACs).</p><br/><p>Areas of Responsibility & brief description</p><p>1.Document scrutiny and collection of applications for visa processing</p><p>2.Handle customer/applicant queries personally or via email, telephone.</p><p>3.Handle cash and bank related transactions if assigned and ensure 100% accuracy</p><p>4.Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.</p><p>5.Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.</p><p>6.Maintain compliance to the standard operating procedures, manuals etc. without deviation in process</p><p>7.Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.</p><p>8.Encourage applicants to provide feedback on services provided and their overall experience at the application centre.</p><p>9.Ensure that the entire process is completed within the mandated Turn Around Time</p><p>10.Assist Deputy Manager/Operations Manager in execution of WB Project</p><p>11.Ensure judicious use of natural resources</p><p>12.Adhere to the environment health and safety policy/objectives and guidelines of the organization</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum Qualification - Should have passed their High School - Grade 12.</p><br/><p>Minimum Experience - Freshers are open to apply to this job and those with experience can apply too.</p><br/><p>• Proficiency in MS office </p><p>• Adaptability and presence of mind to handle customer queries and complaints</p><p>• Knowledge of Arabic will be a advantage </p><p>•Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>The Customer Service Representative (CSR) plays a vital role in delivering exceptional service at the front office, ensuring seamless rental transactions from pickup to return. As the company's face, the CSR is responsible for greeting customers professionally, processing rental transactions, handling inquiries, complaints, and service requests efficiently. The role is critical in promoting additional products and services to drive sales and maximize revenue, contributing to the overall business performance through proactive selling and excellent service. Collaboration with operations and fleet teams ensures vehicle availability and service, while supporting loyalty program enrollment enhances the brand's reach. Adherence to company policies, maintaining accurate records, and ensuring smooth process flow between operations and rental are crucial for achieving desired service and quality levels.</p></li></ul><p><br><strong>What You Will Do:</strong><br></p><br><ul><li><p>Greet customers professionally and create a welcoming front-office environment.</p></li><li><p>Process rental transactions accurately, including check-ins, check-outs, and returns.</p></li><li><p>Upsell additional products and services (e.g., insurance, upgrades, GPS, fuel plans) to maximize revenue.</p></li><li><p>Handle customer inquiries, complaints, and service requests efficiently and professionally.</p></li><li><p>Verify customer credentials and ensure compliance with rental policies and procedures.</p></li><li><p>Inspect vehicles with customers at pickup and return for damage, cleanliness, and fuel levels.</p></li><li><p>Maintain accurate records in the rental management system.</p></li><li><p>Ensure timely and accurate invoicing for all rental transactions and additional charges.</p></li><li><p>Collaborate with operations and fleet teams to ensure vehicle availability and timely service.</p></li><li><p>Resolve issues quickly to ensure a high level of customer satisfaction.</p></li><li><p>Support loyalty program enrollment and promote brand offers and campaigns.</p></li><li><p>Maintain a clean and organized front-office workspace.</p></li><li><p>Monitor and follow up on reservations, no-shows, and late returns.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Strong customer relations and team building skills.</p></li><li><p>Strong commercial acumen.</p></li><li><p>Effective in setting priorities and scheduling activities.</p></li><li><p>Excellent communication, problem solving, and analytical skills.</p></li></ul><p><br><strong>What Equips&nbsp;You For The Role:</strong><br></p><ul><li><p>University graduate.</p></li><li><p>At least 2-year experience in the customer service industry.</p></li><li><p>General understanding of the car rental industry.</p></li><li><p>Fluent English. Arabic and other language skills will be an advantage.</p></li></ul><br><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p><strong>Overview of the Role</strong></p><p>The <strong>Customer Service Associate – Chilled Section</strong> is responsible for delivering an exceptional customer experience while ensuring the highest standards of food quality, freshness, availability, and presentation across the Chilled Food department. The role supports the day-to-day operations by maintaining optimum stock levels, adhering to food safety standards, and ensuring chilled products are merchandised in line with M&amp;S standards.</p><p>Working as part of the M&amp;S Food team, you will help create an outstanding shopping experience by providing excellent customer service, maintaining product availability, and ensuring the Chilled section remains clean, well-stocked, and visually appealing. Success in this role is measured through customer satisfaction, product availability, stock rotation, waste reduction, and operational excellence.</p><p><strong>What You Will Do</strong></p><p><strong>Customer Service &amp; Customer Experience</strong></p><ul><li><p>Deliver exceptional customer service by greeting and assisting customers in a friendly, professional, and engaging manner.</p></li><li><p>Provide customers with accurate product information, including ingredients, allergens, storage advice, and promotions.</p></li><li><p>Handle customer enquiries and resolve basic complaints promptly, escalating issues where necessary.</p></li><li><p>Build positive customer relationships that encourage repeat visits and brand loyalty.</p></li><li><p>Ensure every customer receives a premium shopping experience aligned with M&amp;S service standards.</p></li></ul><p><strong>Chilled Section Operations</strong></p><ul><li><p>Ensure chilled products are fully replenished and available throughout trading hours.</p></li><li><p>Maintain attractive, well-organized, and fully stocked chilled displays in accordance with M&amp;S merchandising standards.</p></li><li><p>Monitor product freshness, expiry dates, and shelf life to ensure only the highest quality products are available for sale.</p></li><li><p>Follow FIFO (First In, First Out) principles and effective stock rotation to minimize waste.</p></li><li><p>Remove damaged, expired, or poor-quality products from sale promptly.</p></li></ul><p><strong>Visual Merchandising &amp; Store Standards</strong></p><ul><li><p>Maintain exceptional merchandising standards within the Chilled department.</p></li><li><p>Ensure all products are displayed according to planograms and promotional guidelines.</p></li><li><p>Maintain cleanliness and organization of refrigerated cabinets and surrounding areas.</p></li><li><p>Ensure pricing, shelf labels, and promotional signage are accurate and up to date.</p></li></ul><p><strong>Stock Management &amp; Inventory</strong></p><ul><li><p>Receive chilled deliveries and verify product quality and quantities.</p></li><li><p>Replenish stock efficiently while maintaining product integrity and cold chain compliance.</p></li><li><p>Assist with stock counts, inventory management, and shrinkage control.</p></li><li><p>Report stock shortages, damaged goods, and quality concerns to the Department Manager.</p></li><li><p>Support inventory optimization and waste reduction initiatives.</p></li></ul><p><strong>Food Safety, Cold Chain &amp; Compliance</strong></p><ul><li><p>Ensure all chilled products are stored and displayed at the correct temperatures.</p></li><li><p>Maintain cold chain integrity throughout receiving, storage, replenishment, and merchandising activities.</p></li><li><p>Follow all Food Safety, HACCP, Municipality, and Health &amp; Safety regulations.</p></li><li><p>Complete daily temperature checks and report any equipment or refrigeration issues immediately.</p></li><li><p>Ensure work areas, refrigeration units, and equipment remain clean and sanitized.</p></li></ul><p><strong>Sales Support &amp; Commercial Performance</strong></p><ul><li><p>Promote chilled food products through upselling and cross-selling.</p></li><li><p>Recommend complementary products to enhance customer purchases.</p></li><li><p>Support seasonal promotions and new product launches.</p></li><li><p>Contribute towards achieving department sales, availability, and waste reduction targets.</p></li></ul><p><strong>Cash Register Support (Where Required)</strong></p><ul><li><p>Support checkout operations during peak trading periods when required.</p></li><li><p>Process customer transactions accurately using the Point of Sale (POS) system.</p></li><li><p>Follow company cash handling procedures and maintain a clean checkout area.</p></li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>Required Skills to be Successful</strong></p><ul><li><p>Passion for delivering exceptional customer service.</p></li><li><p>Good knowledge of chilled food products and food handling practices.</p></li><li><p>Strong understanding of food safety, hygiene, and cold chain management.</p></li><li><p>Excellent communication and interpersonal skills.</p></li><li><p>Strong merchandising and replenishment skills.</p></li><li><p>Good attention to detail and organizational skills.</p></li><li><p>Ability to work efficiently in a fast-paced retail environment.</p></li><li><p>Basic inventory management and stock rotation knowledge.</p></li><li><p>Team player with a positive attitude.</p></li><li><p>Ability to lift and replenish stock safely while maintaining product quality.</p></li></ul><p><strong>What Qualifies You for the Role</strong></p><ul><li><p>High School Diploma or equivalent (Food or Hospitality qualification is an advantage).</p></li><li><p>1–3 years' experience in Food Retail, Supermarket, Fresh Food, Grocery, or Hospitality.</p></li><li><p>Previous experience working with chilled or perishable food products is highly desirable.</p></li><li><p>Knowledge of food safety, HACCP, cold chain management, and Municipality regulations.</p></li><li><p>Experience in stock replenishment, inventory control, and merchandising.</p></li><li><p>Experience operating POS systems is an advantage.</p></li><li><p>Good verbal communication skills in English (Arabic is an advantage).</p></li><li><p>Friendly, customer-focused, and able to work effectively within a team.</p></li><li><p>Ability to work flexible shifts, weekends, and public holidays.</p></li></ul></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p><strong>What You Will Do</strong></p><p><strong>Customer Service &amp; Customer Experience</strong></p><ul><li><p>Deliver outstanding customer service by greeting and assisting customers in a friendly, professional, and engaging manner.</p></li><li><p>Provide expert advice on bakery products, ingredients, allergens, and serving suggestions.</p></li><li><p>Handle customer enquiries and resolve basic complaints promptly, escalating issues where appropriate.</p></li><li><p>Build strong customer relationships to encourage repeat business and customer loyalty.</p></li><li><p>Ensure every customer enjoys a positive shopping experience in line with M&amp;S customer service standards.</p></li></ul><p><strong>Bakery Operations &amp; Food Preparation</strong></p><ul><li><p>Prepare, package, label, and replenish bakery products in accordance with company standards.</p></li><li><p>Ensure bakery displays remain fully stocked, fresh, and visually appealing throughout trading hours.</p></li><li><p>Monitor product quality, freshness, expiry dates, and shelf life.</p></li><li><p>Follow FIFO (First In, First Out) principles and minimize food waste through effective stock rotation.</p></li><li><p>Ensure all bakery products are presented according to M&amp;S merchandising guidelines.</p></li></ul><p><strong>Visual Merchandising &amp; Store Standards</strong></p><ul><li><p>Maintain excellent merchandising standards within the Bakery department.</p></li><li><p>Ensure displays are attractive, well-organized, and fully replenished.</p></li><li><p>Maintain a clean, safe, and welcoming shopping environment.</p></li><li><p>Support promotional displays and seasonal merchandising activities.</p></li></ul><p><strong>Stock Management &amp; Inventory</strong></p><ul><li><p>Receive deliveries and accurately check bakery stock.</p></li><li><p>Replenish products throughout the day to maximize product availability.</p></li><li><p>Assist with stock counts, inventory management, and waste reduction initiatives.</p></li><li><p>Report stock shortages and quality issues to the Department Manager.</p></li><li><p>Support effective inventory control and shrinkage management.</p></li></ul><p><strong>Sales Support &amp; Commercial Performance</strong></p><ul><li><p>Promote bakery products through upselling and cross-selling.</p></li><li><p>Recommend complementary food products to enhance customer purchases.</p></li><li><p>Stay updated on current promotions, seasonal products, and new product launches.</p></li><li><p>Contribute towards achieving department sales and customer service targets.</p></li></ul><p><strong>Cash Register Operations</strong></p><ul><li><p>Operate the Point of Sale (POS) system accurately and efficiently.</p></li><li><p>Process cash, card, and digital payment transactions.</p></li><li><p>Follow company cash handling policies and procedures.</p></li><li><p>Maintain a clean, organized, and efficient checkout area.</p></li></ul><p><strong>Food Safety, Hygiene &amp; Compliance</strong></p><ul><li><p>Follow all Food Safety, HACCP, Municipality, and Health &amp; Safety regulations.</p></li><li><p>Maintain the highest standards of hygiene and cleanliness within the Bakery department.</p></li><li><p>Ensure food preparation equipment and work areas are cleaned and sanitized regularly.</p></li><li><p>Comply with all company food handling procedures and quality standards.</p></li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>Required Skills to be Successful</strong></p><ul><li><p>Excellent customer service and communication skills.</p></li><li><p>Passion for Food Retail and delivering outstanding customer experiences.</p></li><li><p>Knowledge of bakery products and food presentation.</p></li><li><p>Strong selling, upselling, and cross-selling skills.</p></li><li><p>Understanding of food safety and hygiene practices.</p></li><li><p>Good attention to detail and organizational skills.</p></li><li><p>Ability to work efficiently in a fast-paced retail environment.</p></li><li><p>Cash handling and POS system experience.</p></li><li><p>Strong teamwork and collaboration skills.</p></li><li><p>Positive attitude with a customer-first mindset.</p></li></ul><p><strong>What Qualifies You for the Role</strong></p><ul><li><p>High School Diploma or equivalent (Hospitality or Food-related qualification is an advantage).</p></li><li><p>1–3 years' experience in a Bakery, Café, Food Retail, Supermarket, or Hospitality environment.</p></li><li><p>Previous experience in a customer-facing role within Food Retail or Bakery operations.</p></li><li><p>Knowledge of bakery products, food handling, and food safety practices.</p></li><li><p>Experience operating POS systems and handling cash transactions.</p></li><li><p>Ability to work flexible shifts, weekends, and public holidays.</p></li><li><p>Good verbal communication skills in English (Arabic is an advantage).</p></li><li><p>Friendly, energetic, and professional personality.</p></li><li><p>Proven ability to work effectively in a team environment while maintaining high operational standards.</p></li></ul><br></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p><strong>Overview of the Role</strong></p><p>The <strong>Customer Service Associate – Café Kitchen</strong> is responsible for preparing and serving high-quality food while maintaining exceptional food safety, hygiene, and customer service standards within the M&amp;S Café. The role supports the day-to-day kitchen operations by ensuring food is prepared to specification, orders are delivered efficiently, and the kitchen is maintained to the highest operational standards.</p><p>Working as part of the M&amp;S Café team, you will contribute to delivering an outstanding dining experience through excellent food quality, operational efficiency, and teamwork. Success in this role is measured through customer satisfaction, food quality, speed of service, food safety compliance, waste control, and adherence to company standards.</p><p><strong>What You Will Do</strong></p><p><strong>Food Preparation &amp; Kitchen Operations</strong></p><ul><li><p>Prepare and cook menu items according to M&amp;S Café recipes, food specifications, and presentation standards.</p></li><li><p>Ensure food is prepared accurately, consistently, and within service time targets.</p></li><li><p>Assemble customer orders efficiently while maintaining quality standards.</p></li><li><p>Support daily kitchen operations, including opening, closing, and food preparation activities.</p></li><li><p>Ensure all food preparation equipment is operated safely and correctly.</p></li></ul><p><strong>Food Safety &amp; Hygiene</strong></p><ul><li><p>Maintain the highest standards of food safety, hygiene, and cleanliness in accordance with HACCP, Municipality, and M&amp;S Food Safety policies.</p></li><li><p>Follow safe food handling, storage, labelling, and temperature control procedures.</p></li><li><p>Ensure food preparation areas, equipment, utensils, and kitchen workstations are cleaned and sanitized regularly.</p></li><li><p>Monitor food quality, freshness, and expiry dates, following FIFO (First In, First Out) principles.</p></li><li><p>Minimise food waste through effective portion control and stock rotation.</p></li></ul><p><strong>Customer Service</strong></p><ul><li><p>Support front-of-house colleagues by ensuring customer orders are prepared accurately and delivered on time.</p></li><li><p>Maintain a positive, professional, and customer-focused attitude at all times.</p></li><li><p>Respond promptly to customer requests relating to food preparation where required.</p></li><li><p>Work collaboratively with the Café team to deliver an outstanding customer experience.</p></li></ul><p><strong>Stock Management &amp; Inventory</strong></p><ul><li><p>Assist in receiving and storing food deliveries according to company procedures.</p></li><li><p>Monitor stock levels and communicate shortages to the Café Manager.</p></li><li><p>Support daily stock rotation, inventory counts, and waste reduction initiatives.</p></li><li><p>Ensure all food products are stored correctly to maintain quality and food safety.</p></li></ul><p><strong>Operational Excellence</strong></p><ul><li><p>Ensure the kitchen is clean, organized, and fully operational throughout trading hours.</p></li><li><p>Support preparation for peak trading periods by maintaining product availability.</p></li><li><p>Follow all Health &amp; Safety policies and report any equipment faults or safety concerns immediately.</p></li><li><p>Participate in daily briefings, training sessions, and continuous improvement initiatives.</p></li><li><p>Perform additional duties assigned by the Café Manager to support business operations.</p></li></ul><p><br></p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>Required Skills to be Successful</strong></p><ul><li><p>Passion for food preparation and hospitality.</p></li><li><p>Excellent understanding of food safety and hygiene practices.</p></li><li><p>Strong attention to detail and food presentation.</p></li><li><p>Ability to work efficiently in a fast-paced kitchen environment.</p></li><li><p>Good communication and teamwork skills.</p></li><li><p>Strong organizational and time management abilities.</p></li><li><p>Ability to multitask while maintaining quality standards.</p></li><li><p>Positive attitude with a customer-first mindset.</p></li><li><p>Ability to work under pressure during busy service periods.</p></li></ul><p><strong>What Qualifies You for the Role</strong></p><ul><li><p>High School Diploma or equivalent (Hospitality or Culinary qualification is an advantage).</p></li><li><p>1–3 years' experience in a café, restaurant, commercial kitchen, food retail, or hospitality environment.</p></li><li><p>Previous experience preparing food in accordance with food safety standards.</p></li><li><p>Knowledge of HACCP, Municipality regulations, and food hygiene best practices.</p></li><li><p>Experience working in a fast-paced food service or café environment.</p></li><li><p>Understanding of food preparation, kitchen operations, and stock management.</p></li><li><p>Good communication skills in English (Arabic is an advantage).</p></li><li><p>Ability to work flexible shifts, weekends, and public holidays.</p></li><li><p>Physically capable of standing for extended periods and performing manual kitchen tasks.</p></li></ul><br></li></ul><p></p></section>

Job Purpose To delight internal and external customers over the phone ( inbound & outbound -call back)<br>- Interact with customers over the phone, chat , email to understand their banking needs.<br>- Provide excellent customer service to achieve customer loyalty.<br>- Resolve problems over the live chat, email or telephone.<br>- Convert sales opportunities in order to meet financial targets.<br>- Clarify and explain procedures and products over the telephone.<br>- Capture and report customer feedback towards continual product development.<br><br>Key Result Areas Achieve the required KPI set in term of<br>Adherence<br>CRD<br>AHT<br>Quality score<br>post call suveuy<br>NPS<br>Key Result Areas (Continued)- Operates in a Call Centre environment where the interface with customers is over the telephone.<br>- Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.<br>- Mostly related to explaining procedures or providing information regarding retail banking products.<br>- Also involves root cause analysis and reversals of charges and fees when necessary.<br>Knowledge, Skills and Experience Knowledge, Skills and Experience (Continued)- University Graduate (preferably with some finance / banking or maths component).<br>- 1 – 3 years experience<br>- Very customer focused<br>- Computer literate<br>- Excellent communication skills<br>- Strong listening skills.

???? Customer Service Specialist Location: United Arab Emirates ????????Employment Type: Full-time / Part-time???? About the Role We’re looking for a professional, customer-focused, and service-oriented Customer Service Specialist to provide excellent customer support and ensure a positive customer experience across the organization. In this role, you’ll handle customer inquiries, provide product and service information, resolve issues, process customer requests, and maintain strong relationships with customers. You’ll work closely with internal teams to ensure customer needs are addressed efficiently and service standards are consistently maintained. ???????????????? Key Responsibilities Respond to customer inquiries through phone, email, chat, and other communication channels Provide accurate information about products, services, policies, and procedures Handle customer requests, complaints, and concerns in a professional manner Resolve customer issues efficiently and ensure appropriate follow-up Maintain accurate customer records and update relevant information in company systems Process orders, service requests, returns, refunds, or other customer-related transactions where applicable Monitor customer cases and ensure timely resolution Coordinate with sales, operations, finance, and other departments to resolve customer issues Build and maintain positive relationships with customers Follow up with customers to ensure satisfaction and successful resolution Identify recurring customer issues and provide feedback to management Maintain a high level of customer service and professionalism Follow company policies, procedures, and customer-service standards Support customer-service reporting and performance tracking Identify opportunities to improve customer experience, processes, and service efficiency Assist with other customer-service and administrative activities as required✅ What We’re Looking For Previous experience in customer service, client support, hospitality, retail, or a related field Strong customer-service and communication skills Excellent verbal and written communication abilities Professional, friendly, and positive attitude Strong listening, problem-solving, and interpersonal skills Ability to handle customer complaints and difficult situations professionally Strong attention to detail and organizational skills Ability to manage multiple customer requests and competing priorities Good computer and Microsoft Office skills Experience with CRM, ticketing, or customer-management systems is an advantage Ability to work effectively with customers and internal teams Knowledge of the UAE business environment is highly desirable???? Qualifications Diploma or Bachelor’s degree in Business Administration, Customer Service, Communications, Hospitality, or a related field Relevant customer-service certification is an advantage Previous experience in customer service, client relations, or a similar role is preferred Experience with CRM, helpdesk, or customer-support systems is an advantage Experience working with international or multicultural customers is highly desirable Knowledge of UAE customer-service practices and business environment is an advantage???? Why Join Us? Flexible working arrangements: full-time or part-time ????Opportunity to develop your customer-service career in the UAEProfessional and supportive working environment Opportunity to work with customers from diverse backgrounds Exposure to business operations and customer relationship management Opportunities for professional development and career growth ???????? How to Apply Ready to take your customer service career to the next level in the UAE? ????????Send your CV and feel free

About us:We are a leading real estate development company, recognized for delivering exceptional projects globally and setting new benchmarks in the industry.<br>We are seeking a dedicated Customer Service Executive to be the primary point of contact for our clients, ensuring a seamless and positive experience throughout their property journey. This role is crucial in upholding our company's reputation by managing client interactions, resolving issues, and facilitating all post-sale transactional processes with professionalism and efficiency.<br>Key Responsibilities: Client Transaction & Documentation Management:Prepare, manage, and guide clients through all necessary paperwork, including contracts, registrations, cancellations, transfers, and property handover documents. Issue No Objection Certificates (NOCs) for resale transactions and mortgage applications. Ensure all transactions and documentation strictly adhere to company policies and relevant regulatory authorities (e.g., DLD, ADM, ADGM).<br> Customer Inquiry & Relationship Management:Act as the main liaison for all client inquiries via phone, email, Whats App, and in-person meetings. Provide detailed and accurate information on properties, project updates, and company procedures. Proactively conduct follow-up communications to gauge client satisfaction and gather feedback for continuous improvement. Build and maintain strong, long-term client relationships by understanding their needs and providing tailored support.<br> Issue Resolution & Compliance:Address and resolve client complaints and concerns promptly and effectively. Liaise with internal departments (Sales, Finance, Legal, Collections) to find solutions and communicate outcomes to clients. Ensure all customer interactions, issues, and resolutions are accurately logged in the CRM system.<br>Reporting & Cross-Functional Collaboration:Generate regular reports on client issues, trends, and overall satisfaction for management. Collaborate seamlessly with internal teams and external authorities to ensure streamlined operations and a unified client experience. Submit all work to the Customer Care Manager for verification, ensuring accuracy and completeness.<br>Qualifications & Requirements:Bachelor’s degree in business administration, Marketing, or a related field. Fresh graduate or up to 3 years of experience in a customer service role. Experience in UAE real estate is a significant advantage. Language Skills: Fluency in both English and Arabic is required. Proficiency in CRM software and the MS Office suite. Real-estate experience *REQUIRED*<br>Key Competencies & Skills:Exceptional communication and interpersonal skills. Strong problem-solving and conflict-resolution abilities. High attention to detail and ability to manage multiple tasks simultaneously. Customer-oriented with a professional, patient, and empathetic demeanor. A strong team player who thrives in a collaborative environment. Adaptable and able to work flexible hours, including weekends if required.<br>What We Offer:Competitive salary and commission-based incentives. A dynamic and professional work environment. Career growth opportunities in a leading real estate firm.<br>If you have the required experience and skills, and you're ready to take on a challenging yet rewarding role, we’d love to hear from you!<br>How to Apply:Send your resume to talent@reportageuae.com with the subject line" Customer Service Specialist."

- To ensure that customer experience with Telesales staff teams in UAE and different COE locations is of a superior nature by continuously monitoring calls and providing feedback and related coaching to frontline liners in order to enhance service quality.<br><br>- To manage the team and ensure that all activities are directed to meeting targets.<br><br>- To develop and implement strategies and objectives as well as set challenging target and ensure that these targets are achieved.<br><br>- To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as human resources.<br><br>- University Graduate (preferably with some finance / banking or math’s component).<br><br>- Excellent communication skills.<br><br>- Min 3 years’ experience in a sales / service environmen experience in an add), previous work in a role of Quality Assurance or Service Quality is an added advantage as well.<br><br>- Proven excellent listening skills.<br><br>- Analytical and conscious to detail.<br><br>- Computer literate.<br><br>- Positive attitude.<br><br>- Full knowledge of banks products, process and system information.<br><br>-

<p><strong>Key Responsibilities:</strong></p><ul><li>Coordinate workloads to ensure maximum productivity</li><li>Motivate, coach and develop all team members through planned call monitoring, evaluation sessions, one to one’s, coaching and feedback with remote and side by side monitoring.</li><li>Identify knowledge and skills gaps and work along side the customer service trainer to ensure that training is delivered to the team</li></ul><p><br></p><p><strong>Qualifications:</strong></p><ul><li>It is a mandatory requirement that the applicant has direct experience as a team manager in a customer service environment.</li><li>Excellent communication skills both verbal and written.</li><li>Posses excellent leadership skills.</li><li>A responsible attitude and leads by example</li><li>Ability to work effectively within a team</li></ul><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong> JOB SUMMARY / INTRODUCTION</strong><br>The mission of GCOO Client Service Engineering is to reimagine FAB’s client service journeys to be client-centric, efficient, and risk-controlled, positioning FAB as a benchmark for service excellence. The VP plays a key role in enabling the bank’s transformation agenda, ensuring that client service engineering initiatives directly support strategic priorities in customer experience, operational efficiency, and risk management. The VP will lead the delivery of assigned service priorities and is responsible with key stakeholders to deliver the expected outcomes within set time boundaries<br>The VP will directly lead a small team of 1–2 analysts. While not responsible for a large team, the role requires strong influence and collaboration skills to drive cross-functional initiatives and coordinate with stakeholders across business lines, technology, and support functions.<br>The VP will engage with stakeholders across Business Lines, Group Technology, Risk, Finance, Legal, Compliance, Audit, and within GCOO to drive end-to-end service priorities, AI experiments, and automation improvements. This is an execution-focused role; tangible results in CX, scalability, and risk mitigation will be key in defining success.</p><br><p><br> <strong>KEY RESPONSIBILITIES</strong></p><br><ul><li><p>Reporting directly to the Head of Client Service Engineering, the VP Client Service Engineering plays a pivotal role in driving end-to-end change through process reengineering, automation, and efficiency improvements. He/She will lead multiple client service priorities, collaborate with cross-functional stakeholders, and ensure the successful execution of initiatives that align with the bank's strategic objectives.</p><br><p><strong>Service Journey Reimagination</strong></p><br></li><li><p>Lead the redesign of client service journeys to ensure they are client-centric, efficient, and risk-controlled. Drive end-to-end process optimization and automation initiatives.</p><br><p><strong>Service Delivery &amp; Performance Management</strong></p><br></li><li>Ensure delivery and scalability of redesigned service journeys, coordinating cross-functional teams.</li><li><p>Monitor and report progress on key KPI’s across CX, Scalability and Risk.</p><br><p><strong>Stakeholder Engagement &amp; Change Leadership</strong></p><br></li><li><p>Engage with key stakeholders across business domains to align on service priorities and drive change. Champion a culture of agile, fast-paced, and repeatable deliver, fostering innovation, agility, and continuous improvement. Familiarity with change management frameworks (e.g., ADKAR, Kotter) is desirable.</p><br><p><strong>Continuous Improvement &amp; Innovation</strong></p><br></li><li><p>Identify opportunities for ongoing process improvement and innovation, including piloting AI and automation solutions. Contribute to the adoption of structured toolkits, best practices, innovation, set-up playbooks, and frameworks for consistent service delivery.</p><br><p><strong>Reporting &amp; Communication</strong></p><br></li><li>Provide regular updates to senior management and governance forums on progress, risks, and key decisions. Prepare, contribute, present materials for GCOO, ExCo-X and other executive committees as required.</li><li><p>Frameworks, Boundaries, &amp; Decision-Making Authority</p><br><p><strong>REQUIREMENTS / QUALIFICATIONS</strong></p><br></li><li>Proven track record of leading successful transformation initiatives, driving process optimization, and delivering measurable results.</li><li>Bachelor's degree in business administration, Finance, Operations Management, or a related field.</li><li><p>&nbsp;Min 10-15 years of experience in Financial Services, external consultancy and with a substantial amount of experience in business transformation, strategic planning, process improvement or system automation with half or more being in executive and/or consulting roles.</p><br><p><strong>Preferred / Beneficial</strong></p><br></li><li>Professional certifications in project management (PMP, Prince2), process improvement (LEAN), change management, Agile, AI and-or related fields are a plus.</li><li><p>MBA or advanced degree is a plus.</p><br><p><strong>Skills</strong></p><br></li><li>An ideal candidate for the role has the following competencies:</li><li>Proven leadership: Demonstrated experience in leading e2e client service engineering and transformation initiatives within a Financial Services and/or large multinational corporate institution.</li><li>Cross-functional Collaboration: Ability to collaborate effectively across departments. Skilled in aligning diverse perspectives (front line, digital, operations, etc.), fostering shared ownership, and driving integrated outcomes through collaboration and trust. Can engage several stakeholders to lead to common goals.</li><li>Analytical skills: Excellent analytical and problem-solving skills, with the ability to interpret and leverage data to drive opportunities for improvement and expedite decision-making.</li><li>Communication skills: Ability to convey key concepts, problem statements and opportunity cases to gain buy-in from stakeholders across the organization. Good communicator with very high awareness about stakeholder’s standpoint, who can formulate messaging accordingly. Capable of building relationships and collaborating with stakeholders at and above his/her level.</li><li>Results-orientated and hands-on delivery: Track record to deliver tangible results in terms of improvement operation performance.</li><li>Team management: Proven competence around managing people and team(s), both on a BAU and temporary basis; in agile and conventional setups.</li><li>Banking &amp; Technologic knowledge: good understanding of banking segments, domain, product and operations knowledge (Corporate, Consumer), regulatory compliance, and industry trends. Proficiency in leveraging technology and digital solutions to enhance operations.</li><li><p>Professional certifications in project management (PMP, Prince2), process improvement (LEAN), change management, Agile, AI and-or related fields are a plus.</p><br></li></ul><br> <b>About Us:</b><br> First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.<br> <b>Life at FAB:</b><br> Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization<br> <b>Career Development:</b><br> FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.<br> <b>Our Values:</b><br> At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.<br> Join our team and be part of a journey to shape the future of banking.<br> </div>

We are looking for customer-focused and motivated professionals to join our B2C Retail & Customer Service team.<br>Customer Service Officer (CSO) – Supervisor Level Qualifications:3-5 years’ experience in retail sales or customer service, including 1–2 years in a supervisory/team-lead role. Experience in sales targets, upselling/cross-selling, team coaching, and complaint resolution. Experience in floral, luxury retail, gifting, or hospitality is preferred. Bachelor’s degree or diploma in Business, Retail Management, Hospitality, or a related field. Strong sales, customer service, leadership, communication, and problem-solving skills. Knowledge of flowers, plants, floral products, seasonality, and trends. Proficient in Microsoft Office, ERP/POS, CRM, and inventory systems. Excellent English communication skills; Arabic and other language is an advantage.<br>Customer Service Coordinator (CSC) Qualifications:1–2 years’ experience in retail sales, customer service, or hospitality Experience in floral, gifting, or luxury retail is an advantage. High school diploma required; diploma/degree in Business, Retail, Hospitality, or related field is an advantage. Good in MS Office, POS/ERP, or CRM knowledge. Strong attention to detail, teamwork, organization, and willingness to learn. Excellent English communication skills; Arabic and other language is an advantage.

<ol><li><p><strong>Arabic speaker – mandatory</strong></p></li><li><p>Minimum <strong>3 years of experience in Customer Service</strong></p></li><li><p>Experience in <strong>billing, invoicing, collections, or a similar function</strong> would be an advantage, but is <strong>not mandatory</strong></p></li><li><p>Strong communication and customer-handling skills</p></li><li><p>Good coordination and problem-solving abilities</p></li><li><p>UAE experience is preferred</p></li><li><p>English Language proficiency</p></li></ol><p><strong>Desired Candidate Profile</strong></p><p>Arabic Customer Service</p>