وظائف مدير العمليات في الإمارات

???? We’re Hiring: Call Center Manager???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Level: Mid-Level – Senior Level???? About UsWe are a customer experience–driven organization committed to delivering exceptional service through efficient, responsive, and high-quality contact center operations. Our teams collaborate across customer service, operations, sales, marketing, training, technology, and executive leadership to ensure seamless communication, strong customer satisfaction, and continuous service improvement.???? The Role We are seeking an experienced Call Center Manager to lead and optimize call center operations, ensuring high service quality, operational efficiency, and customer satisfaction. The ideal candidate will manage teams, improve performance metrics, implement service strategies, and drive continuous improvement across all customer contact channels.???? Key Responsibilities• Develop and implement call center strategies aligned with customer experience goals, service standards, and business objectives• Oversee daily call center operations including inbound, outbound, chat, email, and omni-channel support functions• Manage workforce planning, staffing levels, scheduling, and performance optimization to ensure service level targets are met• Monitor key performance indicators (KPIs) including average handling time, first call resolution, customer satisfaction (CSAT), net promoter score (NPS), service level adherence, and call quality• Lead training, coaching, and development programs for call center agents, supervisors, and team leaders• Analyze call data, customer feedback, and operational reports to identify trends, service gaps, and improvement opportunities• Implement quality assurance programs, call monitoring systems, and performance evaluation frameworks• Collaborate with IT, CRM, operations, sales, and marketing teams to improve customer journey and system efficiency• Handle escalation management, complex customer issues, and service recovery processes• Optimize call center technologies including CRM platforms, telephony systems, IVR systems, and workforce management tools• Ensure compliance with company policies, customer service standards, and data protection regulations• Prepare performance reports, dashboards, and strategic recommendations for senior leadership• Lead, mentor, and develop call center supervisors, team leaders, and customer service representatives while fostering a culture of accountability, empathy, and performance excellence✅ Requirements• Bachelor's degree in Business Administration, Communications, Customer Service Management, Marketing, or a related field• 5+ years of experience in call center management, customer service operations, or contact center leadership roles• 2+ years of experience managing call center teams or multi-channel customer support operations preferred• Strong understanding of call center operations, workforce management, CRM systems, and customer experience strategies• Experience with call center platforms, telephony systems, CRM tools, Microsoft Office Suite, and reporting dashboards• Familiarity with KPI management, quality assurance frameworks, and customer experience methodologies is advantageous• Strong leadership, communication, analytical, and problem-solving skills• Excellent stakeholder management, coaching, and team development abilities• Ability to manage high-volume customer interactions while ensuring quality, efficiency, and customer satisfaction• Ability to work independently in remote or hybrid operational environments???? What We Offer• Competitive compensation package• Professional development and customer experience leadership growth opportunities• Exposure to advanced contact center technologies and customer experience transformation initiatives• Flexible remote / hybrid work environment• Supportive culture focused on service excellence, teamwork, and continuous improvement• Opportunity to lead high-impact customer service operations and shape the customer experience strategy• Clear career progression within customer service, contact center leadership, operations management, and executive functions

About the Role<br>For most brands, the journey ends at purchase. For us, that’s where it begins.<br>We sell reliable smartphones and the trusted after-sales services that keep them working. We make device ownership affordable. We are opening our first market, and we are looking for the person who will build the marketing operation on the ground.<br>This is a build, not a handover. No team yet. No playbook. No retail presence. You write all three.<br>What you'll do• Build the launch operation from zero — brand assets, packaging, signage, shop openings, campaigns• Build and run the retail and mobile operator partnerships• Own the budget and the cost per acquisition, measured per unit sold, not estimated• Turn the first opening into a playbook the next twenty run on• Hire and lead the country marketing managers as each new market comes online<br>What you need• 8+ years in marketing, with real commercial ownership — budget, CAC or revenue• Built a marketing operation somewhere where one didn't exist• Worked on the ground in African or comparable emerging consumer markets, not from a regional hub• Retail, distribution and mobile operator partnership experience• Hired and led marketing people in-market, not only managed a central team• Willingness to spend extended periods in the launch market. This is not a remote role.<br>Based in Dubai. Reporting to the CEO. Frequent travel to our launch markets in Africa

Job Description – Security Manager Position Title Security Manager Location The Dubai EDITION, Dubai, UAE<br><br>Position Summary The Security Manager is responsible for the overall safety, security, and protection of guests, employees, visitors, contractors, hotel assets and property. The role ensures the implementation of effective security policies, emergency response procedures, risk management strategies and compliance with local regulations and hotel standards. The Security Manager leads the Security Department, maintains a secure environment throughout the hotel and works closely with operational departments to prevent security incidents while ensuring exceptional guest experiences<br>.<br>Key Responsibilities:Security Operations Management Manage and supervise all hotel security operations on a 24/7 basis. Develop, implement, and maintain security policies, procedures and standard operating practices. Ensure adequate security coverage for all areas of the hotel, including guest rooms, public areas, restaurants, bars, parking facilities, back-of-house areas and event spaces. Conduct regular patrols and inspections to identify and mitigate potential risks. Monitor security systems, CCTV operations, access control systems, alarms and surveillance equipment. Risk Assessment & Loss Prevention Conduct regular risk assessments and vulnerability analyses. Develop and implement loss prevention strategies to minimize theft, fraud and property damage. Investigate incidents involving theft, misconduct, accidents, security breaches or suspicious activities. Prepare detailed incident reports and recommend corrective actions. Maintain records of all investigations and security-related matters. Emergency Preparedness & Crisis Management Lead emergency response planning and execution. Ensure preparedness for fire emergencies, medical incidents, natural disasters, security threats and evacuation procedures. Coordinate emergency drills and training programs. Act as Incident Commander during emergencies until relieved by senior management or emergency services. Liaise with Civil Defence, Police, Ambulance Services and other government authorities when required. Team Leadership & Development Recruit, train, supervise, and evaluate Security Officers and Supervisors. Conduct regular performance reviews and coaching sessions. Ensure all team members maintain professional appearance, discipline and service standards. Develop departmental training programs focused on security awareness, emergency response and guest interaction. Health, Safety & Compliance Ensure compliance with UAE laws, local authority regulations and hotel security standards. Support Health & Safety initiatives and workplace safety programs. Participate in safety committee meetings and risk management reviews. Monitor contractor and vendor compliance with security requirements. Ensure confidentiality and protection of guest information and company assets. Guest & Employee Safety Maintain a visible security presence while providing excellent guest service. Handle guest complaints and security concerns professionally and discreetly. Assist departments in resolving security-related issues. Promote a safe and secure working environment for all employees. Reporting & Administration Prepare daily, weekly, and monthly security reports. Analyze incident trends and recommend preventive measures. Manage departmental budgets, staffing schedules and security equipment inventories. Maintain all security records, licenses, permits and compliance documentatio<br>n.<br>Qualifications Bachelor's Degree in Security Management, Criminal Justice, Business Administration, Hospitality Management or a related field. Valid SIRA Manager/Supervisor Certification is required. Professional security certifications are preferred. UAE driving license is an advanta<br>ge.<br>Experience Requirements Minimum 8–10 years of progressive experience in hotel security operations, with at least 3–5 years in a Security Manager position within a luxury hotel environment. Previous experience with Marriott International properties is mandatory, preferably within luxury brands such as The Dubai EDITION, The Ritz-Carlton, St. Regis, W Hotels or JW Marriott. Valid SIRA Certification (Security Industry Regulatory Agency – Dubai) is mandatory for this role. Thorough understanding of SIRA regulations, Dubai security compliance requirements and UAE hospitality security standards. Strong knowledge of Marriott security standards, brand requirements, emergency response procedures and loss prevention programs. Experience managing security operations in luxury hotels with multiple outlets, event spaces, VIP guests and high-profile clientele. Proven experience coordinating with local authorities, police, civil defense and emergency services within the UAE. Hands-on experience with CCTV systems, access control systems, incident investigations, risk assessments and crisis managem<br>ent.<br>Skills & Competencies Strong leadership and team management abilities. Excellent incident investigation and report-writing skills. Strong crisis management and decision-making capabilities. Excellent communication and interpersonal skills. Ability to remain calm under pressure and manage emergencies effectively. Strong knowledge of risk assessment and loss prevention practices. Proficiency in Microsoft Office and security management systems. High level of integrity, confidentiality, and professiona<br>lism.<br>Key Performance Indicators (KPIs) Reduction in security incidents and losses. Compliance with hotel security standards and local regulations. Effectiveness of emergency response and crisis management. Completion of security audits and risk assessments. Employee and guest safety performance metrics. Security team productivity and training compliance. Incident investigation and resolution effectiv<br>eness.

Job Description – Security Manager Position Title Security Manager Location The Dubai EDITION, Dubai, UAE<br><br>Position Summary The Security Manager is responsible for the overall safety, security, and protection of guests, employees, visitors, contractors, hotel assets and property. The role ensures the implementation of effective security policies, emergency response procedures, risk management strategies and compliance with local regulations and hotel standards. The Security Manager leads the Security Department, maintains a secure environment throughout the hotel and works closely with operational departments to prevent security incidents while ensuring exceptional guest experiences<br>.<br>Key Responsibilities:Security Operations Management Manage and supervise all hotel security operations on a 24/7 basis. Develop, implement, and maintain security policies, procedures and standard operating practices. Ensure adequate security coverage for all areas of the hotel, including guest rooms, public areas, restaurants, bars, parking facilities, back-of-house areas and event spaces. Conduct regular patrols and inspections to identify and mitigate potential risks. Monitor security systems, CCTV operations, access control systems, alarms and surveillance equipment. Risk Assessment & Loss Prevention Conduct regular risk assessments and vulnerability analyses. Develop and implement loss prevention strategies to minimize theft, fraud and property damage. Investigate incidents involving theft, misconduct, accidents, security breaches or suspicious activities. Prepare detailed incident reports and recommend corrective actions. Maintain records of all investigations and security-related matters. Emergency Preparedness & Crisis Management Lead emergency response planning and execution. Ensure preparedness for fire emergencies, medical incidents, natural disasters, security threats and evacuation procedures. Coordinate emergency drills and training programs. Act as Incident Commander during emergencies until relieved by senior management or emergency services. Liaise with Civil Defence, Police, Ambulance Services and other government authorities when required. Team Leadership & Development Recruit, train, supervise, and evaluate Security Officers and Supervisors. Conduct regular performance reviews and coaching sessions. Ensure all team members maintain professional appearance, discipline and service standards. Develop departmental training programs focused on security awareness, emergency response and guest interaction. Health, Safety & Compliance Ensure compliance with UAE laws, local authority regulations and hotel security standards. Support Health & Safety initiatives and workplace safety programs. Participate in safety committee meetings and risk management reviews. Monitor contractor and vendor compliance with security requirements. Ensure confidentiality and protection of guest information and company assets. Guest & Employee Safety Maintain a visible security presence while providing excellent guest service. Handle guest complaints and security concerns professionally and discreetly. Assist departments in resolving security-related issues. Promote a safe and secure working environment for all employees. Reporting & Administration Prepare daily, weekly, and monthly security reports. Analyze incident trends and recommend preventive measures. Manage departmental budgets, staffing schedules and security equipment inventories. Maintain all security records, licenses, permits and compliance documentatio<br>n.<br>Qualifications Bachelor's Degree in Security Management, Criminal Justice, Business Administration, Hospitality Management or a related field. Valid SIRA Manager/Supervisor Certification is required. Professional security certifications are preferred. UAE driving license is an advanta<br>ge.<br>Experience Requirements Minimum 8–10 years of progressive experience in hotel security operations, with at least 3–5 years in a Security Manager position within a luxury hotel environment. Previous experience with Marriott International properties is mandatory, preferably within luxury brands such as The Dubai EDITION, The Ritz-Carlton, St. Regis, W Hotels or JW Marriott. Valid SIRA Certification (Security Industry Regulatory Agency – Dubai) is mandatory for this role. Thorough understanding of SIRA regulations, Dubai security compliance requirements and UAE hospitality security standards. Strong knowledge of Marriott security standards, brand requirements, emergency response procedures and loss prevention programs. Experience managing security operations in luxury hotels with multiple outlets, event spaces, VIP guests and high-profile clientele. Proven experience coordinating with local authorities, police, civil defense and emergency services within the UAE. Hands-on experience with CCTV systems, access control systems, incident investigations, risk assessments and crisis managem<br>ent.<br>Skills & Competencies Strong leadership and team management abilities. Excellent incident investigation and report-writing skills. Strong crisis management and decision-making capabilities. Excellent communication and interpersonal skills. Ability to remain calm under pressure and manage emergencies effectively. Strong knowledge of risk assessment and loss prevention practices. Proficiency in Microsoft Office and security management systems. High level of integrity, confidentiality, and professiona<br>lism.<br>Key Performance Indicators (KPIs) Reduction in security incidents and losses. Compliance with hotel security standards and local regulations. Effectiveness of emergency response and crisis management. Completion of security audits and risk assessments. Employee and guest safety performance metrics. Security team productivity and training compliance. Incident investigation and resolution effectiv<br>eness.

Job Title: Area Manager – Beauty & Salon Chain Location: Dubai, United Arab Emirates Employment Type: Full-time<br>Job Purpose The Area Manager is responsible for overseeing the overall operations, financial performance, customer experience, and team management across multiple salon branches in Dubai. The primary goal is to drive sales growth, maintain high brand standards, streamline daily operations, and ensure exceptional client satisfaction while fostering a motivated, high-performing team. Key Responsibilities & Duties1. Operations & Brand Standards Oversee daily operations across all assigned salon locations in Dubai to ensure seamless performance. Conduct regular branch audits to maintain strict hygiene, cleanliness, safety, and operational standards in compliance with UAE/Dubai Municipality guidelines. Ensure standard operating procedures (SOPs) are consistently followed by all staff across branches. Monitor inventory, stock movement, and wastage; oversee product ordering to optimize stock levels without over-investing.2. Financial & Business Performance Set, monitor, and achieve monthly and annual revenue and profitability targets for each branch. Analyze sales figures, KPIs, and client feedback to identify trends, opportunities, and areas for improvement. Work closely with the marketing team to execute local promotional campaigns, seasonal offers, and client loyalty programs. Manage branch operating expenses, labor costs, and operational budgets to maximize profitability.3. Team Management & Leadership Lead, mentor, and motivate Branch Managers, Receptionists, Stylists, Therapists, and support staff. Collaborate with HR to recruit top talent, conduct interviews, and manage staff onboarding. Organize continuous technical and soft-skills training programs to maintain premium service quality. Manage staff scheduling, leaves, and performance evaluations; resolve internal conflicts professionally.4. Client Experience & Service Excellence Champion an exceptional client journey across all branches to maximize retention and positive reviews. Handle escalated customer inquiries, complaints, and feedback promptly and professionally. Continuously evaluate service offerings and stay updated on Dubai beauty trends to recommend new treatments or products. Key Performance Indicators (KPIs) Branch revenue performance vs. targets. Client satisfaction scores & online reviews (Google, social media). Staff retention rate and productivity metrics. Audit compliance (hygiene, safety, and brand SOPs). Inventory accuracy and shrinkage control. Qualifications & Requirements Experience: Minimum of 3–5 years of multi-unit management experience in the beauty, salon, spa, or premium hospitality/retail sector (preferably within Dubai/UAE). Education: Bachelor’s degree in Business Administration, Hospitality, Management, or a related field. Skills:Strong leadership, team-building, and conflict-resolution skills. Solid understanding of financial P&L, budgeting, and performance metrics. Deep knowledge of salon operations, beauty treatments, and retail product sales. Fluency in English (verbal and written); Arabic is a strong advantage. Proficiency in salon management software (e.g., Fresha, Zenoti, Mindbody) and Microsoft Office Suite

<p>نحن نبحث عن مهندس صناعي / عمليات متمرس للإشراف على العمليات الصناعية اليومية وإدارة القوى العاملة ومراقبة الإنتاجية ضمن بيئة مصنع صناعي كبير. يجب أن يمتلك المرشح المثالي خبرة عملية في عمليات المصانع، الإشراف على القوى البشرية، والتقارير والتنسيق مع فرق العملاء.</p><p>المسؤوليات الرئيسية: - الإشراف وإدارة العمليات الصناعية اليومية وأنشطة القوى العاملة. - مراقبة أداء القوى العاملة والإنتاجية والحضور وتوزيع النوبات. - ضمان التنفيذ السلس للأنشطة التشغيلية وفق متطلبات العميل. - التنسيق مع فرق التشغيل والصيانة للأنشطة اليومية. - إعداد تقارير تشغيلية يومية وتقارير القوى العاملة وتقارير تتبع الإنتاجية. - ضمان الامتثال لإجراءات السلامة، ونظم التصاريح، ولوائح الموقع. - تحديد فرص لتحسين العمليات واستخدام الموارد بشكل أمثل. - التعامل مع التحديات التشغيلية وضمان الحلول في الوقت المناسب. - دعم تخطيط القوى العاملة وتحسين الكفاءة العامة.</p><p>- درجة البكالوريوس في الهندسة الصناعية / الهندسة الميكانيكية أو مجال ذات صلة. - خبرة 3–4 سنوات على الأقل في عمليات صناعية، إشراف المصانع، أو إدارة القوى العاملة. - يفضل الخبرة في العمل في المصانع الصناعية أو بيئات التصنيع في الإمارات العربية المتحدة. - فهم قوي لعمليات المصانع والإشراف على القوى العاملة. - خبرة في مراقبة الإنتاجية والتقارير التشغيلية. - إجادة MS Office، خاصة Excel للمتابعة والتقارير. - مهارات اتصال وقيادة وحل المشكلات قوية. - القدرة على العمل في بيئة مصنع وإدارة قوة عمل كبيرة.</p><p>خلفية المرشح المفضلة: - يُفضل المرشحون ذوو الخبرة في الخدمات الصناعية، ومقاولات الصيانة، وشركات التصنيع، أو عمليات صناعية واسعة النطاق.</p>

<p>نحن نبحث عن مهندس صناعي / عمليات ذو خبرة للإشراف على عمليات صناعية يومية، إدارة القوى العاملة، ورصد الإنتاجية في بيئة مصنع صناعي كبير. يجب أن يتمتع المرشح المثالي بخبرة عملية في عمليات المصانع، الإشراف على القوى العاملة، والتقارير والتنسيق مع فرق العملاء.</p><p>المسؤوليات الرئيسية: - الإشراف وإدارة العمليات الصناعية اليومية وأنشطة القوى العاملة. - رصد أداء القوى العاملة، الإنتاجية، الحضور، وتوزيع الورديات. - ضمان التنفيذ السلس للأنشطة التشغيلية وفقًا لمتطلبات العميل. - التنسيق مع فرق التشغيل والصيانة للأنشطة اليومية. - إعداد تقارير تشغيلية يومية، تقارير القوى العاملة، وتقارير تتبع الإنتاجية. - ضمان الامتثال لإجراءات السلامة، أنظمة التصاريح، ولوائح الموقع. - تحديد فرص تحسين العمليات وتحسين استخدام الموارد. - التعامل مع التحديات التشغيلية وضمان الحلول في الوقت المناسب. - دعم تخطيط القوى العاملة وتحسين الكفاءة العامة.</p><p>- درجة البكالوريوس في الهندسة الصناعية / الهندسة الميكانيكية أو مجال ذي صلة. - خبرة لا تقل عن 3–4 سنوات في العمليات الصناعية، إشراف المصانع، أو إدارة القوى العاملة. - يفضل الخبرة في العمل في المصانع الصناعية أو بيئات التصنيع في الإمارات العربية المتحدة. - فهم قوي لعمليات المصنع وإشراف القوى العاملة. - خبرة في رصد الإنتاجية والتقارير التشغيلية. - إجادة MS Office، خاصة Excel في المتابعة والتقارير. - مهارات اتصال رفيعة القيادة وحل المشكلات. - القدرة على العمل في بيئة مصنع وإدارة قوة عاملة كبيرة.</p><p>خلفية المرشح المفضلة: - يُفضل المرشحون الذين لديهم خبرة في الخدمات الصناعية، ومقاولات الصيانة، وشركات التصنيع، أو عمليات صناعية واسعة النطاق.</p>

Job Requisition ID: 178716<br><br>تأسست في ثلاثينيات القرن الماضي كشركة تجارية، اليوم مجموعة الفطيم هي واحدة من أكثر الشركات الإقليمية تنوعاً وتقدماً والمملوكة خصوصاً، وتتخذ من دبي في الإمارات العربية المتحدة مقراً لها. مقسمة إلى خمسة أقسام تشغيلية؛ السيارات، والخدمات المالية، والعقارات، وتجارة التجزئة، والرعاية الصحية؛ وتوظّف أكثر من 35,000 موظف عبر أكثر من 20 دولة في الشرق الأوسط وآسيا وأفريقيا. تتعاون مجموعة الفطيم مع أكثر من 200 علامة تجارية مُعَزَّزة بالابتكار في العالم. ريادة الأعمال وتركيزها المستمر على العملاء يمكّنان المؤسسة من النمو والتوسع باستمرار؛ مع الاستجابة لاحتياجات عملائنا المتغيّرة ضمن المجتمعات التي نعمل فيها.<br><br>من خلال التمسك بقيمنا المتمثلة في الاحترام، والتميّز، والتعاون، والنزاهة؛ تستمر مجموعة الفطيم في إثراء حياة وطموحات عملائنا كل يوم<br><br>نظرة عامة عن الدور<br><br>انضم إلى تويوتا الفطيم للسيارات وتولى القيادة كـ مدير خدمات ما بعد البيع – تويوتا العين، حيث ستلعب دوراً محورياً في تشكيل رحلات عملاء استثنائية ودفع التميز التشغيلي.<br><br>في هذا المنصب القيادي، ستتولى الأداء الكلي لمركز الخدمة—تحقيق نمو مستدام في الإيرادات والربحية، مع خلق تجربة عميل سلسة وعالية الجودة تعكس المعايير العالمية لتويوتا. هذه فرصتك لقيادة فريق عالي الأداء، وتأثير نتائج الأعمال، وإحداث تأثير حقيقي في واحد من أكثر علامات السيارات موثوقية في المنطقة.<br><br>ما ستقوم به<br><br>قيادة وإلهام فريق ما بعد البيع عالي الأداء لتحقيق أهداف الإيرادات والإنتاجية والربحية باستمرار Drive للتحسين التشغيلي عبر مركز الخدمة، مع ضمان الكفاءة والجودة ورضا العملاء. تبني ثقافة تسبق العميل، باستخدام الرؤى والتعليقات لتحسين NPS والاحتفاظ. الإشراف على أرباح وخسائر الفرع، وتحديد فرص النمو، وتنفيذ استراتيجيات لتعظيم الأداء. التعاون مع أصحاب المصلحة الداخليين عبر الورشة وقطع الغيار وإدارة العلاقات والعمل مع فرق القيادة للتوافق على أولويات العمل. بناء، وتوجيه، وتطوير المواهب—خلق خط أنابيب قوي من القادة المستقبليين داخل الأعمال. ضمان الامتثال الكامل لمعايير العلامة، ومتطلبات HSSE، والسياسات التشغيلية. تحسين العمليات سياسات الاستخدام للقدرات والموارد باستمرار لتقديم خدمة من الطراز الأول<br><br>المهارات المطلوبة للنجاح<br><br>خبرة قيادية مثبتة في خدمات ما بعد البيع أو عمليات الخدمة في قطاع السيارات. عقلية تجارية قوية مع خبرة عملية في إدارة P&L وتحقيق النمو. فهم عميق لعمليات ما بعد البيع في الوكالة ودورة حياة العميل. نهج يعتمد على البيانات مع القدرة على تحويل الرؤى إلى تحسينات قابلة للتنفيذ. مهارات استثنائية في إدارة أصحاب المصلحة والتواصل. شغف بتطوير الأفراد وقيادة فرق عالية الأداء. خبرة في قيادة التغيير ومبادرات التحسين المستمر. إتقان أنظمة قوية (ERP / أدوات إعداد التقارير)<br><br>عن الفريق<br><br>في تويوتا العين، ستكون جزءاً من بيئة تعاونية ومتمركزة حول العميل حيث يكون التميز هو المعيار. ستقود فريقاً متنوعاً من المتخصصين الملتزمين بتقديم خدمة استثنائية، مدعومين بإرث الفطيم القوي والابتكار والتزامه بتطوير الأشخاص.<br><br>ما الذي يؤهلك للدور<br><br>درجة البكالوريوس في الهندسة (يفضل في السيارات) أو إدارة الأعمال. خبرة لا تقل عن 10 سنوات في وكلاء السيارات. ما لا يقل عن 5 سنوات في دور قيادي في خدمات ما بعد البيع/العمليات. سجل نجاح ملموس في驱 हमेशा في الأداء المالي وتحسين تجربة العملاء. قدرات عالية في التدريب والقيادة وتطوير الفريق.<br><br>عن الفطيم للسيارات<br><br>قسم رئيسي من مجموعة الفطيم الإماراتية، الفطيم للسيارات رائد صناعي موجود في 10 دول في الشرق الأوسط وآسيا وأفريقيا. وتشمل أنشطتنا الأساسية التوزيع والتصنيع والتأجير وخدمات ما بعد البيع، ونعتبر الممثل الإقليمي لبعض العلامات التجارية العالمية الأيقونية: تويوتا، لكزس، هوندا، جيب، كرايزلر، دودج، فولو وفال RAM. نعتمد نهجاً يركز على العميل، ونواصل دفع حدود الابتكار ومعايير الجودة والخدمة ذات القيمة المضافة عبر كوننا قاعدة عملاء واسعة - من عشاق القيادة إلى مشغلي الأساطيل إلى المقاولين. مهمتنا هي أن نصبح القائد في حلول التنقل المخصصة من خلال تقديم تجارب قنوات شاملة عالية المستوى. نحن نوظف خبرتنا المحلية وثقة العالم لتقديم واحد من أكثر المحافظ شمولاً لمنتجات وحلول التنقل، من السيارات passenger إلى سيارات الدفع الرباعي SUVs، والسيارات الكهربائية إلى الدراجات النارية عالية الأداء، ومركبات تجارية إلى معدات صناعية وبناء. ما الذي يدفع الشركة إلى الأمام هو فريق مكون من 9000 عضو، مع إمكانات ملهمة للنمو على المسار المهني. هذه هي الفطيم للسيارات ونشجع المواهب على التقدم.

About Calo<br><br>Launched in Bahrain in November 2019, Calo is on a mission to make healthy easy. We're a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.<br><br>Role Overview<br><br>To function as the Kitchen Manager for the Calo Kitchen and work closely with the Head Chef to ensure all production sections operate successfully in accordance with company standards through an efficient, scalable, and modern style of kitchen management.<br><br>The Kitchen Manager will be responsible for overseeing daily kitchen production operations, ensuring the highest standards of food quality, safety, efficiency, and team performance while delivering operational excellence in a high-volume production environment.<br><br>Main Responsibilities<br><br>Manage and oversee the end-to-end production process of the Dubai kitchen operations. Ensure efficient utilization of labor, equipment, and raw materials to optimize production output while maintaining quality standards. Develop and implement production plans aligned with demand forecasts and order volumes. Monitor production schedules and ensure timely delivery of products in line with operational requirements. Drive continuous improvement initiatives to improve throughput, quality, productivity, and cost efficiency. Monitor and manage key operational KPIs including productivity, food cost, wastage, labor efficiency, and service levels. Implement and enforce all health, safety, and food safety policies and procedures across the operation. Conduct regular safety inspections and audits to identify and mitigate potential risks and hazards. Ensure compliance with HACCP requirements, UAE food safety regulations, municipality requirements, and all other applicable food safety standards. Implement and maintain quality control measures to ensure consistency and excellence across all menu items and production output. Monitor and analyse production processes to identify opportunities for operational improvement and process optimization. Collaborate closely with Supply Chain, Procurement, Dispatch, and Operations teams to ensure seamless operational execution. Recruit, onboard, train, develop, and manage production staff while fostering a positive and collaborative working environment. Provide leadership, coaching, and performance management to the team to achieve operational and production targets. Ensure proper workforce planning and manpower allocation across all production sections. Oversee inventory levels of raw materials, packaging materials, and finished goods. Implement effective inventory control measures to minimize waste and optimize stock levels. Ensure all equipment is properly maintained and coordinate preventative maintenance activities to minimize operational downtime. Support new product launches and operational implementation of menu changes in collaboration with the Culinary and NPD teams.<br><br>Qualifications<br><br>Proven experience in large-scale food production operations with a focus on management roles within reputed international hotel groups, restaurant chains, airline catering, meal subscription businesses, cloud kitchens, or large catering operations. Bachelor's degree in Food Science, Culinary Arts, Hospitality Management, or a related field is preferred. In-depth knowledge of Health & Safety, HACCP, ISO standards, and other relevant food safety regulations. Minimum of 5 years of leadership experience within large-scale food production environments, including experience as a Sous Chef, Chef de Cuisine, Kitchen Manager, Production Manager, or similar leadership role. Experience managing multicultural teams within fast-paced and high-volume production environments. Experience managing kitchen operations serving large daily meal volumes is highly preferred. Strong understanding of inventory management, cost control, and production planning principles. Excellent organizational, analytical, and problem-solving abilities. Effective communication skills with the ability to collaborate with cross-functional teams and stakeholders. Ability to thrive in a fast-paced, dynamic, and rapidly scaling production environment.<br><br>Ideal candidate<br><br>Knowledge and Competencies<br><br>Strong knowledge of various cooking methods, ingredients, and production processes. Strong understanding of food safety systems and quality assurance practices. Excellent leadership and people management capabilities. Strong commercial awareness with an understanding of food cost and operational efficiency drivers. Familiarity with ERP systems, inventory management systems, and production reporting tools. Excellent time management and prioritization skills. Strong attention to detail and commitment to quality standards. Ability to make decisions quickly and effectively under pressure.<br><br>Personality<br><br>Strong communicator with the ability to influence and engage teams at all levels. Pleasant personality with the ability to lead, coach, and develop team members with empathy and patience. Hands-on leader who leads by example and drives accountability. Proactive and solutions-oriented mindset. Adaptable and comfortable operating in a fast-paced and evolving environment. Passionate about food, operational excellence, and continuous improvement.

<h2 class="h5">وصف الوظيفة</h2> <div class="t-break" data-jb-field="description"> ملخص الوظيفة: <br> <p>نبحث عن مدير/ة موارد بشرية أول مخضرم ومبادر للإشراف على وظيفة الموارد البشرية من البداية إلى النهاية لأنشطة العمل التجارية في مجال التداول. يجب أن يمتلك المرشح المثالي خبرة قوية عبر دورة حياة الموظف كاملة، بما في ذلك التوظيف، الإعداد البدائي للموظفين، إدارة الأداء، علاقات الموظفين، التعويضات والفوائد، تنسيق الرواتب، سياسات الموارد البشرية، الامتثال، التدريب، وعمليات الموارد البشرية. يُفضل الخبرة في قطاعات التداول، التوزيع، السلع الاستهلاكية سريعة التداول (FMCG)، أو التجزئة. </p><br><br> المسؤوليات الرئيسية: <br> <ul> <li><strong>التوظيف واكتساب المواهب</strong><ul><li>إدارة التوظيف الشامل لكافة الأقسام.</li><li>التنسيق مع مديري التوظيف لفهم متطلبات القوى العاملة.</li><li>تحديد وإجراء الفرز والمقابلات وقائمة المرشحين المؤهلين.</li><li>التفاوض على العروض وإدارة عملية الإعداد والتوظيف.</li></ul></li><li><strong>عمليات الموارد البشرية</strong><ul><li>إدارة عملية الإعداد والتوجيه والتأكيد والتحويلات وإجراءات الخروج.</li><li>الحفاظ على سجلات الموظفين والوثائق الخاصة بالموارد البشرية.</li><li>ضمان تنفيذ سياسات وإجراءات الموارد البشرية بفعالية.</li><li>التعامل مع تدقيق الموارد البشرية والحفاظ على الوثائق القانونية.</li></ul></li><li><strong>علاقات الموظفين</strong><ul><li>معالجة شكاوى الموظفين والمسائل التأديبية.</li><li>تعزيز مشاركة الموظفين وثقافة عمل إيجابية.</li><li>تقديم المشورة للمديرين بشأن سياسات الموارد البشرية وقضايا علاقات الموظفين.</li></ul></li><li><strong>إدارة الأداء</strong><ul><li>تنسيق عملية التقييم السنوي للأداء.</li><li>دعم managers في تحديد مؤشرات الأداء وخطط تحسين الأداء.</li><li>متابعة أداء الموظفين ومبادرات التطوير المهني.</li></ul></li><li><strong>التعويضات والفوائد</strong><ul><li>تنسيق الرواتب الشهرية مع فريق المالية أو مزود الرواتب.</li><li>إدارة مزايا الموظفين وإدارة الإجازات والتأمين.</li><li>التأكد من دقة مدخلات الرواتب والاقتطاعات القانونية.</li></ul></li><li><strong>التعلم والتطوير</strong><ul><li>تحديد احتياجات التدريب عبر الأقسام.</li><li>تنظيم برامج تدريب داخلية وخارجية.</li><li>متابعة تطور الموظفين وتخطيط التعاقب الوظيفي.</li></ul></li><li><strong>الامتثال في الموارد البشرية</strong><ul><li>ضمان الامتثال لقوانين العمل وسياسات الشركة.</li><li>الحفاظ على سرية معلومات الموظفين.</li><li>إعداد تقارير الموارد البشرية ونظم معلومات الموارد البشرية وتحليلات القوى العاملة.</li><li>دعم التدقيقات الداخلية والخارجية.</li></ul></li><li><strong>أنظمة الموارد البشرية</strong><ul><li>الحفاظ على دقة بيانات موظفي نظام معلومات الموارد البشرية/ERP.</li><li> توليد تقارير ولوحات معلومات الموارد البشرية.</li><li>اقتراح تحسينات العمليات من خلال أتمتة الموارد البشرية.</li></ul></li> </ul> <br> المتطلبات: <br> <ul> <li><ul><li>درجة البكالوريوس في الموارد البشرية أو إدارة الأعمال أو مجال ذي صلة.</li><li>يفضل ماجستير في إدارة الأعمال أو مؤهل دراسي عالي في الموارد البشرية.</li><li>8–12+ سنوات من الخبرة الشاملة في الموارد البشرية.</li><li>يفضل الخبرة في بيئة التداول أو التوزيع أو FMCG أو التجزئة أو التصنيع.</li><li>الخبرة مع أنظمة HRMS/ERP أمر أساسي.</li></ul></li> </ul> <br> <br><br> </div>

???? We're Hiring: Office Manager???? Employment Type: Full-Time ???? Location: Bahrain ???? Level: Professional We're looking for an organized and proactive Office Manager to oversee our daily office operations and create a productive, well-managed workplace. If you enjoy coordinating people, optimizing processes, and ensuring everything runs efficiently, we'd love to hear from you.????️ Key Responsibilities Manage day-to-day office operations and administrative functions. Coordinate meetings, schedules, travel arrangements, and company events. Oversee office supplies, equipment, facilities, and vendor relationships. Maintain office records, documentation, and operational procedures. Support employee onboarding and workplace coordination. Monitor office budgets, invoices, and administrative expenses. Ensure office policies, procedures, and health & safety standards are followed. Identify opportunities to improve operational efficiency and office processes.✅ Requirements Excellent organizational and multitasking skills. Strong communication and interpersonal abilities. Proficiency with Microsoft Office, Google Workspace, or similar productivity tools. Strong attention to detail and problem-solving skills. Ability to prioritize tasks and manage multiple responsibilities effectively. Professional, proactive, and service-oriented mindset. Ability to work independently while fostering a collaborative team environment.???? What We Offer???? Opportunity to play a key role in business operations.???? Supportive, collaborative, and inclusive workplace culture.???? Continuous learning and professional development opportunities.???? A dynamic environment where your ideas and initiatives are valued.???? Clear opportunities for career growth and advancement.???? Competitive compensation and comprehensive benefits package.

- Approvals from WRM, declines & amendments<br>- Timely completion of NTB CPs as and when assigned<br>- Timely completion of renewals (T-30 days)<br>- Initiating renewal information request 60 days prior to expiry date and ensuring information is obtained before 30 days or escalated to next level.<br>- MRS to be updated immediately on receipt of audited financials or triggering of any DRI event<br>- CP quality – Manager & CRM Feedback<br>- Ensure all client queries and transactions referred are handled promptly and efficiently.<br>- Active portfolio management and analytics<br>- CP expiry report (No expiry beyond 30 days, no expired CPs without extension / justifications)<br>- Monitoring of Overdue / Excesses, Account irregularity reports<br>- MER expiry (No Primary & Secondary beyond 30 days)<br>- Covenants (No o/s covenants beyond 60 days)<br>- CBRB / Cheque returns (Review & Action taken)<br>- Management of Early Alert Process<br>- Any exceptions to be timely escalated/highlighted to all relevant stakeholders.<br>- Timely completion of quarterly RCSA report through coverage of 100% of identified risks.<br>- No adverse audit comments for the area of operation<br>- Transaction monitoring (Review as per process of DTR and other monitoring mechanism)<br>- Ensure all EDD/compliance queries are actioned promptly and in line with bank’s policy<br>- Recommend process improvement<br>- Register, Track and resolve complaints<br>- Timely completion of special tasks/projects assigned by the unit from time-to-time basis<br>- Migrating all customers to online channels (active users)<br>- Cross sell of various products<br>- Feedback from line manager / Customer/CRM

- Approvals from WRM, declines & amendments<br>- Timely completion of NTB CPs as and when assigned<br>- Timely completion of renewals (T-30 days)<br>- Initiating renewal information request 60 days prior to expiry date and ensuring information is obtained before 30 days or escalated to next level.<br>- MRS to be updated immediately on receipt of audited financials or triggering of any DRI event<br>- CP quality – Manager & CRM Feedback<br>- Ensure all client queries and transactions referred are handled promptly and efficiently.<br>- Active portfolio management and analytics<br>- CP expiry report (No expiry beyond 30 days, no expired CPs without extension / justifications)<br>- Monitoring of Overdue / Excesses, Account irregularity reports<br>- MER expiry (No Primary & Secondary beyond 30 days)<br>- Covenants (No o/s covenants beyond 60 days)<br>- CBRB / Cheque returns (Review & Action taken)<br>- Management of Early Alert Process<br>- Any exceptions to be timely escalated/highlighted to all relevant stakeholders.<br>- Timely completion of quarterly RCSA report through coverage of 100% of identified risks.<br>- No adverse audit comments for the area of operation<br>- Transaction monitoring (Review as per process of DTR and other monitoring mechanism)<br>- Ensure all EDD/compliance queries are actioned promptly and in line with bank’s policy<br>- Recommend process improvement<br>- Register, Track and resolve complaints<br>- Timely completion of special tasks/projects assigned by the unit from time-to-time basis<br>- Migrating all customers to online channels (active users)<br>- Cross sell of various products<br>- Feedback from line manager / Customer/CRM

Job Description<br><br>E-Commerce Manager <br><br>You will lead our e-commerce operations and strategy and be a crucial team member in driving organizational growth. For this, you will manage our online store, optimize sales funnels, and work closely with various departments to ensure an exceptional online shopping experience. This role requires a combination of strategic thinking and hands-on execution.<br><br>Objectives of the role<br><br>Developing and executing e-commerce strategies to drive online sales and enhance the customer experience. Managing the day-to-day operations of the e-commerce platforms, including product listings, pricing, promotions, and inventory management. Collaborating with cross-functional teams, including marketing, product, logistics, and IT, to ensure smooth e-commerce processes. Monitoring and analysing key performance indicators (KPIs) such as traffic, conversion rates, sales, and customer satisfaction. Optimising the website for user experience, including navigation, search functionality, and mobile responsiveness. Managing relationships with third-party vendors, including payment gateways, logistics partners, and e-commerce platforms. Analysing sales performance and customer behaviour to identify opportunities for improvement.

We are seeking an experienced and dynamic General Manager to lead and oversee the operations, growth, and profitability of our diversified group of companies, including Contracting, General Transport, and related business units. The ideal candidate will have a strong background in business management, strategic planning, operations, and business development, with proven experience in driving organizational growth, leading high-performing teams, and acquiring new clients.<br><br>Qualifications & Requirements Bachelor's Degree in Business Administration, Engineering, Management, or a related field (Master's degree is an advantage). Minimum 10-15 years of senior management experience, preferably within Contracting, Transport, or diversified Group of Companies in the UAE. Proven track record in Business Development, Customer Acquisition, and Revenue Growth. Strong leadership, decision-making, and people management skills. Excellent knowledge of UAE business regulations and market dynamics. Experience in managing multiple business units and cross-functional teams. Strong financial and commercial acumen. Excellent communication, negotiation, and stakeholder management skills. UAE driving license is preferred.

We are seeking an experienced and dynamic General Manager to lead and oversee the operations, growth, and profitability of our diversified group of companies, including Contracting, General Transport, and related business units. The ideal candidate will have a strong background in business management, strategic planning, operations, and business development, with proven experience in driving organizational growth, leading high-performing teams, and acquiring new clients.<br><br>Qualifications & Requirements Bachelor's Degree in Business Administration, Engineering, Management, or a related field (Master's degree is an advantage). Minimum 10-15 years of senior management experience, preferably within Contracting, Transport, or diversified Group of Companies in the UAE. Proven track record in Business Development, Customer Acquisition, and Revenue Growth. Strong leadership, decision-making, and people management skills. Excellent knowledge of UAE business regulations and market dynamics. Experience in managing multiple business units and cross-functional teams. Strong financial and commercial acumen. Excellent communication, negotiation, and stakeholder management skills. UAE driving license is preferred.

Location: Dubai Work Type: Onsite Salary: AED 10,000 – 15,000 (DOE) Notice Period: Immediate joiners or short notice preferred<br>We are currently hiring a Key Operations Manager for a well-established logistics company in Dubai. We are looking for a highly experienced operations professional with a strong background in freight forwarding, customs brokerage, and import/export operations.<br>Key Responsibilities Manage end-to-end freight and logistics operations. Coordinate daily operations with local and international freight agents, shipping lines, and partners. Handle B2B communication with clients, suppliers, customs authorities, and overseas forwarders. Oversee customs clearance processes and ensure full compliance with UAE regulations. Manage documentation for:Free Zone to Mainland transactions Free Zone to Free Zone transfers Import & Export shipments Process and monitor customs documentation through Dubai Trade and UAE Customs systems. Coordinate shipments with international courier companies such as DHL, Fed Ex, UPS, and similar providers. Build and maintain strong relationships with local and global freight forwarders. Ensure smooth shipment execution while resolving operational issues efficiently.<br>Requirements Minimum 5 years of experience in Freight Forwarding, Logistics, or Customs Brokerage. Strong understanding of UAE Customs procedures (JAMAREK) and customs brokerage documentation. Hands-on experience using Dubai Trade. Excellent knowledge of:Customs clearance Import & Export documentation Free Zone to Mainland transactions Free Zone to Free Zone documentation Strong network and experience working with international freight forwarders and overseas agents. Experience coordinating with global courier companies (DHL, Fed Ex, UPS, etc.). Excellent B2B communication and stakeholder management skills. Ability to manage multiple shipments and operational priorities in a fast-paced environment.<br>Preferred Previous experience working within JAFZA and/or DAFZA operations. Existing relationships with international freight partners and logistics providers.

The incumbent will be responsible for checking LC/SBLC/Collection documents under Export/Import as per Bank’s internal policies as well as ICC guidelines and lodging the transactions in the processing system. The coverage will be all the areas of Trade Finance for various business segments.<br>Key Result Areas<br>- Process transactions related to Trade Finance Transactions (Import LC, Export LC, Guarantees, Import and Export Collections) as a Backup.<br><br>- Handle Islamic Trade Operations documents, and ensure all requirements are met as per Shariah requirements<br><br>- Review customer complaints and take immediate action to satisfy them.<br><br>- Ensure errors/knowledge gaps resulting in rejection of docs are shared with line manager/team to address customer service issues.<br><br>- Manage the Export Advising dispatch process<br><br>- QC for Shipping Guarantees<br><br>- Backup for all branches for Scanning<br><br>- Preparing/tracking all new received and lodged documents for BNC LODG.<br><br>- Scanning of documents. & Rescanning of all types of document (as per requirements)<br><br>- Supporting the scanning team with any assistance<br><br>- Support the scanning team to ensure tasks are completed smoothly and offer assistance whenever needed.<br><br>- BNC doc dispatching.<br><br>- Support for All FTC front desk activities at the DOZ branch.<br><br>- Ad-hoc tasks given by the Team Head<br><br>- Coordinate with branches and internal stakeholders to ensure smooth operations<br><br>- Support and guide team members to ensure operational efficiency and service quality<br><br><br>Knowledge, Skills and Experience<br>- Bachelor's Degree<br><br>- At least 5-8 years of relevant working experiences in Trade Operations<br><br>- Document checking experience of 2-3 years is a must.<br><br>- Strong communication skills and interpersonal skills<br><br>- Proficiency in MS Office (Word and Excel)<br><br>- Attentive to details, strong analytical skills and interpersonal skills<br><br>- Able to work under pressure, excellent organizational skills and good team player.

Position based in Fashion & WFJ Boutique, Mall of the Emirates.<br><br>CONTEXT & ENVIRONMENT <br><br>CHANEL continuously evolves in its search for perfection. In a demanding and constantly changing context, the Operations Manager is in charge of all the support and back-office activities (inventory, maintenance, aftersales, cash, admin and security) for the Fashion & Watches & Fine Jewelry Twin Boutique.<br><br>Combining strong leadership, a strong team spirit, a passion for fashion and a strong analytical mind, he/she is contributing directly to optimize the results of the boutique in respect of the commercial strategy and the image of the house. Organized, curious and attentive, he/she works closely with his/her team and promotes collaboration and achievement of results to help make CHANEL the ultimate reference in luxury.<br><br>KEY PARTNERS: <br><br>Reporting to the Boutique Director, the Operations Manager has several key partners:<br><br>Internally: Stock, Administration, Cash and Aftersales teams; Boutique Management, Fashion Advisors, Fashion & WFJ Boutiques in UAE; Store Planning.<br><br>Externally: Security; Suppliers; Vendors; Other bodies in the Luxury Retail sector.<br><br>IN THIS METIER, YOU ARE ENERGISED BY: <br><br>Management of Back Office Team<br><br><br>Managing the Stock, Aftersales, Cash and Administration functions within the boutique. Ensuring the team has a good understanding and deployment of the House’s strategy. Managing and animating his/her team to foster collaboration and enthusiasm across roles and missions. Motivating the team towards the achievement of their objectives via appraisals and follow-ups. Defining the priority actions for your team’s development and monitoring them. Being a support and a pro-active force to his/her team in the search for solutions and optimization of the organization. Collaborating with the boutique management to align all the retail teams with CHANEL’s strategy.<br><br><br>Piloting the Business<br><br><br>Being a strategic partner to the Boutique Director. Analyzing sales and results of the boutique on a regular basis, ensuring positive progress towards the objective, proactively alerting on KPIs and suggesting action plans. Supporting Boutique Management with the analysis of the KPIs for each business activity: monthly coverage, sell-through and slow sellers, and accompanying each category action plan with relevant feedback and data. Carrying out specific studies necessary for Boutique Management and being a force of proposal on complementary analysis in connection with the business and strategy. Working closely with the Boutique Management to facilitate buying decisions in collaboration with buying function in the Head Office through detailed analysis. Supervising inventory management, preparing the annual inventory and optimizing regular inventory process alongside the Stock Manager. Managing the Aftersales operations in an innovative way to ensure optimal client satisfaction in line with the CHANEL standards alongside the Aftersales Manager. Ensuring appropriate scheduling of team members in line with legal and CHANEL requirements, and overseeing Police/Mall permits together with the Administration Supervisor. Ensure that all cash procedures and guidelines are implemented and followed as per the standards with the support of the Cashier Manager. Guaranteeing and setting up the necessary security devices and procedures for the boutique, goods and people. Monitoring that boutique purchases remain within the allocated budget.<br><br><br>Being an Ambassador of the Brand<br><br><br>Contributing to projects and sharing the CHANEL vision with the team. Representing the CHANEL standards in front of external bodies as well as with key individuals in Mall Management. Ensuring the boutique’s procedures and boutique Charter are implemented and respected. Using Chanel Brand Image as a filter in decision making.<br><br><br>KEY COMPETENCIES & REQUIREMENTS:<br><br><br>Natural leadership and strong managerial skills. Guarantor of exemplarity, accuracy and detail-oriented mindset. Ability to adapt to an ever-changing environment and lead with excellent interpersonal skills. Passion for projects and is a strong project leader. Organized, rigorous and reliable. Perceives change as an opportunity and remains objective in the face of uncertainty. Curious and innovative with strong analytical skills and results oriented. Sensitive to the Fashion environment and its products. Mastery of MS Excel and digital tools.

We are hiring our future Operations Manager for our GTM markets. Based in RIyadh or Dubaï, you will be part of the Operations Leadership team and responsible for all Operational Activities across KSA & UAE.<br><br>What you will do:<br><br>Develop and implement the appropriate Operations strategy for assigned markets in curent model (Customer Service, Kit Booking, Kit Logistics, Shipping/Receiving & Warehousing, Asset Management). Manage the Operational activities ensuring that the best talent is sourced, developed, managed and engaged Work to identify and implement process improvements and ensures that breakthrough solutions are sustained over time. Direct work activities & projects based on a clear understanding of customer and market needs. Build, liaise and maintain relationships with colleagues across various functions (Commercial, RAQA, Finance, EMEA Supply Chain, etc.) and divisions (Sales, Marketing) while driving leverage opportunities within region Lead or participate in cross-functional projects and the integration of operations of any relevant mergers or acquisitions. Ensure all Compliance, SOX, FCPA and other policies and regulations are implemented, applied and followed. Support standardization and alignment of processes Ensure all Key Performance Indicators (KPI's) and financial metrics for Customer and Logistics Services are reviewed and achieved<br><br>What do you need : <br><br>Degree in a Business or Logistics discipline(s) or equivalent5 years of experience in similar responsibility - this experience should ideally be a mix of Logistic/Warehouse management & Customer-facing responsibility3 years of experience in people management Experience in a multinational company with complex organization Fluency in English Arabic language is an advantage Process Lean/Excellence/Six Sigma tools, training and/or certification experience of advantage<br><br>Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in Med Surg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.