وظائف فترة مسائية في الإمارات

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p></p><p>The Housekeeping Supervisor is responsible for overseeing the daily cleaning operations, ensuring high standards of cleanliness, hygiene, and safety across all assigned areas. The supervisor will lead, train, and monitor housekeeping staff to maintain a clean and safe environment for patients, guests, and staff.</p><p></p><ul><li><p>Inspect work quality and ensure compliance with hospital/hotel hygiene and infection control standards.</p></li><li><p>Prepare duty rosters and assign tasks to housekeeping staff for day/night shifts.</p></li><li><p>Monitor inventory of cleaning chemicals, equipment, and linen. Raise purchase requests when needed.</p></li></ul><p>Team Management</p><ul><li><p>Train new staff on cleaning procedures, chemical usage, and safety protocols.</p></li><li><p>Conduct briefings before each shift and address staff concerns.</p></li><li><p>Handle complaints from departments/sisters and take corrective action immediately.</p></li><li><p>Maintain discipline and ensure staff follow rules </p></li><li><p>Ensure proper use of PPE and safe handling of cleaning chemicals.</p></li><li><p>Follow waste management protocols including biomedical and general waste.</p></li><li><p>Report maintenance issues like plumbing, electrical, or equipment faults.</p></li><li><p>Maintain records of attendance, leave, cleaning checklists, and incidents.</p><p></p></li><li><p>Skills:</p></li><li><p>Knowledge of cleaning chemicals and equipment</p></li><li><p>Basic computer skills for reports</p></li><li><p>Good communication and team leadership skills</p></li><li><p>Ability to work in shifts including nights</p></li></ul><p></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p></p><ul><li><p>*Experience: 10 years experience in housekeeping Senior Hospital and Hotel experience is an advantage.</p></li><li><p>*Skills:</p></li><li><p>Knowledge of cleaning chemicals and equipment</p></li><li><p>Basic computer skills for reports</p></li><li><p>Good communication and team leadership skills</p></li><li><p>Ability to work in shifts including night shifts </p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Overview<p>We are seeking an <strong>Arabic-speaking Call Center Agent – Night Shift</strong> to handle customer enquiries, provide accurate information and deliver professional support during overnight operating hours. The role involves managing inbound and outbound calls, resolving customer issues, recording interactions and ensuring a positive customer experience in accordance with company procedures and service standards.</p><br><br>Key Responsibilities<ul><li><p>Answer inbound customer calls and respond to enquiries in a professional, courteous and timely manner.</p><br><br></li><li><p>Provide customer support in <strong>Arabic and English</strong> according to customer needs and business requirements.</p><br><br></li><li><p>Understand customer concerns, identify the appropriate solution and resolve issues at the first point of contact where possible.</p><br><br></li><li><p>Handle complaints, service requests, general enquiries and account-related questions in accordance with established procedures.</p><br><br></li><li><p>Make outbound calls when required to follow up on enquiries, confirm information or provide customer updates.</p><br><br></li><li><p>Verify customer information and maintain accurate records of calls, requests, actions and outcomes in the CRM or call centre system.</p><br><br></li><li><p>Escalate complex, urgent or unresolved matters to the appropriate department or supervisor.</p><br><br></li><li><p>Maintain confidentiality when handling customer, company and payment-related information.</p><br><br></li></ul>Requirements<ul><li><p>Fluent written and spoken <strong>Arabic and English</strong>.</p><br><br></li><li><p>Previous experience as a Call Center Agent, Customer Service Representative, Contact Centre Advisor, Telephone Operator or similar role is preferred.</p><br><br></li><li><p>Experience handling customer enquiries, complaints and service requests by telephone.</p><br><br></li><li><p>Good computer skills and experience using CRM, ticketing, call centre or customer management systems.</p><br><br></li><li><p>Clear telephone manner, strong listening skills and the ability to communicate information accurately.</p><br><br></li><li><p>Night Shift Availability</p><br><br></li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are partnering with our client in the oil and gas sector to hire a hands-on Production Supervisor for their factory floor in Fujairah. This is a permanent role where you will lead the end-to-end production process on the line, ensuring safe, efficient and high-quality output, while coordinating closely with operations, quality and maintenance to keep the plant running smoothly on rotating day and night shifts.</p><br> <p><strong>Key Responsibilities:</strong></p><br> <ul> <li>Shift Management: Oversee the end-to-end production process on Line to ensure standard operating procedures (SOPs) are followed.</li> <li>Planning &amp; Execution: Implement the production schedule provided by the Production Coordinator and adjust daily tasks to meet deadlines.</li> <li>Technical Oversight: Monitor machine parameters to ensure optimal Rockwool fiber quality.</li> <li>Staff Coordination: Manage shift rotations, attendance, and performance of all floor staff. Resolve any immediate personnel issues or conflicts.</li> <li>Safety Enforcement: Conduct "Toolbox Talks" and ensure all staff are wearing proper PPE. Execute LOTO procedures during emergencies or planned stops.</li> <li>Inter-departmental Liaison: Coordinate with Quality Control (QC) for product testing and with Maintenance for any mechanical or electrical failures.</li> <li>Continuous Improvement: Identify bottlenecks in the production line and suggest improvements to the Production Coordinator to increase efficiency.</li> <li>Inventory Control: Monitor the stock levels of raw materials and packaging on the floor to prevent production halts.</li> <li>Factory floor environment.</li> <li>Requires constant movement across the plant to monitor different sections of the production line.</li> <li>Rotating shift work (Day/Night) including weekends and public holidays as per the requirements.</li> </ul><br><ul> <li>Bachelor's Degree in Mechanical, Chemical, or Industrial Engineering (or a related technical field).</li> <li>Minimum 3-5 years of experience in a manufacturing plant, with at least 3 years in a supervisory capacity (preferably in Rockwool or Glass Wool).</li> <li>Strong understanding of PLC-controlled machinery, furnaces, and industrial manufacturing workflows.</li> <li>Advanced troubleshooting skills and the ability to make high-pressure decisions regarding production stops.</li> <li>Proven ability to manage a large, multicultural workforce and drive team performance.</li> </ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.<br><br>As a Driver you are responsible to meet and provide assistance to hotel guest upon arrival and departure, assist in any driving related duties and responsibilities whereby your role will include key responsibilities such as:<br><br>• Ensure guests are greeted upon arrival<br>• Open car doors for arriving and departing guests and escort them to the lobby<br>• Maintain an up to date knowledge of the hotel and services and supply information and respond to guest queries<br>• Ensure effective handover is done, gaining information from earlier shift<br>• Forward all guest complaints or problems to the manager on duty<br>• Perform any trips and drives with the hotel car / bus as requested<br>• Control all guests’ car keys<br>• Ensure that an effective handover is made to the night shift in conjunction with the early Shift Leader<br>• Establish, promote and maintain good public relations while meeting or exceeding guest expectations<br>• Maintain the parking spaces and key cabinet and ensure cleanliness is to the maximum<br>• Ensure that airport / crew transportation flow is maintained effectively</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Overview</strong><br><p><span>KEO is a creative enterprise, where innovation is a way of life. We are uniquely resourced with end-to-end services to take clients from inspiration – through conceptualization – to realization of planning, design or project delivery in the built and natural environments. For over 60 years we’ve led with vision, contributing to many of the world’s most ambitious projects, iconic places, remarkable experiences and prosperous communities.</span></p><br><p><span>As a highly integrated and agile AEP/PMCM firm, KEO is recognized by ENR as one of the Top 225 International Design Firms and one of the Top 20 International PM/CM Firms. We are also ranked by World Architecture as the 51st&nbsp;largest global architecture firm and the #1 Firm in the Middle East Region in their 2024 WA100 Survey.</span></p><br><p><span>We invite you to join us. Why?</span></p><br><p><span>When you join KEO, you’ll discover more than just a job – you’ll find a supportive environment that fosters your professional development through internal global mobility and career development and does so within a culture that supports company-wide health and well-being through on-demand counselling services and regular workplace clinics. You will be invited to celebrate community events such as sports days, fun-runs, in-house sports teams and beach clean ups. In addition to your competitive package and benefits you will have access to a suite of policies that include hybrid working arrangements, individual athletic sponsorship, study assistance sponsorship, employee referral rewards.</span></p><br> <br><strong>Responsibilities</strong><br><p><span><span><span>Our newest opportunity is for a talented <strong>Civil Inspector (Night Shift) </strong></span></span><span><span>to join our team based in <strong>Dubai</strong></span><strong>, UAE.</strong></span></span></p><br><p><span>We envisage success in this role to include;</span></p><br><ul><li><span>Attending to Inspection Requests (IR's) submitted by the contractor and take appropriate action in a timely manner.</span></li><li><span>Reviewing submitted shop drawings against contract drawings and specifications, local codes and statutory requirements and international best practice.</span></li><li><span>Reporting any works carried out by contractor found to not be in accordance with approved drawing and specifications and report to stakeholders for appropriate action.</span></li><li><span>Monitoring quality of works and assess the safety at site including health and environmental issues, ensuring compliance with contractual&nbsp; specifications and safety and health risk assessments.&nbsp;</span></li><li><span>Maintaining records for daily activities on site including progress photos and ensure they are readily available for inspection as and when required.</span></li><li><span>Preparing surveillance report(s) for deficiencies of work found at site and non conformance reports (NCR) if required in view of the development of events.</span></li><li><span>Checking and ensure effective co-ordination between discipline related works and all other disciplines.</span></li><li><span>Providing technical input and experiences to resolve any discipline related issues on site that may arise.</span></li></ul> <br><strong>Qualifications</strong><br><p><span>To be successful in this role, we envision that you will bring a minimum of 6 years work experience p</span><span>artnered with a Bachelor Degree in Civil Engineering.</span></p><br><p><span>Furthermore, you should demonstrate:</span></p><br><ul><li><span>Proven experience in UAE based hotel, high-rise or mixed-use projects.</span></li><li><p><span>Must be willing to work on a permanent night shift.</span></p><br></li></ul><p><span>KEO’s performance is founded upon integrity, results, innovation, safety and our people. We embrace diversity and recognise its’ contribution to client success wherever we work.</span></p><br><p><span>We are excited to hear how you can partner with our award-winning team and treat all expressions of interest confidentially.</span></p><br> </div>

<p>Buraq Autos (Goziko Auto Repair Services L.L.C, Dubai DED licence no. 1635102) is hiring a Call Centre Executive / Automotive Service Advisor for the DAY SHIFT at our on-site customer-service desk in International City, Dubai. A separate Night Shift opening is advertised separately.</p><br><p>About us: Buraq Autos is the customer-facing brand of Goziko Auto Repair Services L.L.C, a Dubai-licensed auto repair and mobile roadside-assistance business. Our related service brands include 800 Battery Hub and 800 Tyre Hub. Customers reach us by phone and WhatsApp for battery replacement, tyre fitting, jump-starts and roadside repairs across Dubai and the UAE.</p><br><p>The role: You will be the first voice our customers hear. This is a customer-service and coordination role, not a mechanic vacancy; no technical diagnosis over the phone is expected.</p><br><p>Responsibilities:</p><p>- Answer inbound customer calls and WhatsApp enquiries promptly and professionally.</p><p>- Understand the customer's service requirement and collect accurate vehicle details and location information.</p><p>- Coordinate battery, tyre, jump-start and roadside-service enquiries.</p><p>- Explain approved service options and quotations clearly; convert genuine enquiries into confirmed bookings without pressure.</p><p>- Coordinate with dispatchers and technicians; give customers realistic updates rather than arrival times you cannot confirm.</p><p>- Follow up on pending quotations and bookings.</p><p>- Maintain accurate customer and job records in the system provided.</p><p>- Escalate complaints or technical questions to the right person.</p><p>- Provide a clear handover to the next shift.</p><br><p>Schedule: Day-shift opening (daytime coverage). The exact roster, rest breaks and weekly rest day will be finalised at interview and will comply with UAE Labour Law limits on working hours.</p><br><p>What we offer:</p><p>- Starting basic salary AED 2,200 per month plus commission (commission structure explained at interview).</p><p>- Employment visa and medical insurance provided, subject to UAE work-permit approval; candidates already holding a transferable UAE visa are also welcome.</p><p>- Paid weekly rest day and annual leave in line with UAE Labour Law.</p><br><p>Female applicants are encouraged to apply. Selection is based on relevant skills and experience. We do not charge any recruitment or application fee.</p><br><p>How to apply: Apply through Naukrigulf and tell us briefly: your relevant call-centre/customer-service experience; whether you have worked in an automotive or roadside business; the languages you can use professionally; your notice period or earliest joining date; and your expected salary.</p><p><strong>Desired Candidate Profile</strong></p><p>- Call-handling / customer-service experience.</p><p>- Automotive, service-advisor, garage or roadside-assistance experience is preferred (not mandatory).</p><p>- Calm, clear handling of urgent customer enquiries.</p><p>- Professional spoken and written English is required; Arabic is an advantage.</p><p>- Accurate booking and data-entry skills; comfortable with WhatsApp, computers and customer-management tools.</p><p>- Able to coordinate several live enquiries professionally.</p><p>- Able to work on-site in International City, Dubai, on a day-shift roster.</p>

<ul><li><p>Calling on the data given for customer acquisition</p></li><li><p>Attend marketing enquiries for customer acquisition</p></li><li><p>Followup on prospective leads to customer acquisition </p></li><li><p>Keep customer record and followup</p></li><li><p>Providing prompt customer support on phone, whatsapp, and other applications</p></li><li><p>Proactively reaching out to customers for support, new business and references </p></li><li><p>Keep data record, prepare reports and follow the team leader </p></li><li><p>There could be day shift or night shift depending on the requirements </p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Telecaller</p><p><br></p><p><strong>Education & Experience:</strong></p><ul><li><p>1 year of minimum work experience as a Customer Support Executive or tele caller</p></li><li><p>Hands-on experience with MS Excel</p></li><li><p>Excellent oral and written communication skills</p></li><li><p>Proactive and client service orientation</p></li></ul><br><p><strong>Skills:</strong></p><ul><li><p>Experience in BPO is also considered </p></li><li><p>Hindi & English must additional indian languages preferred </p><br><p><strong>Comensation & Benefits :</strong> </p></li><li><p>Salary AED 1700 to 2200 per month </p></li><li><p>Company accommodation, food and visa (Company provides excellent work and growth environment. </p></li><li><p>Company provides Accommodation and Food. </p></li><li><p>Visa shall be provided by the company and those who are not in UAE shall be provided with Visa. </p></li><li><p>Excellent Growth Opportunities in terms of higher promotion as well as Salary </p></li></ul><br>

<ul><li><p>Own heat exchanger servicing jobs end-to-end: receipt or site inspection, repair scoping, execution, testing, documentation, dispatch.</p></li><li><p>Inspect shell & tube bundles and produce as-found condition reports (photos, measurements, tube condition) within 24–48 hours; support quotations with quick man-hour and material estimates.</p></li><li><p>Execute retubing, tube plugging, bundle repairs, gasket replacement, mechanical/chemical cleaning, and hydrostatic/pneumatic testing.</p></li><li><p>Deliver shutdown and turnaround (STO/TAR) scopes: bundle extraction to box-up, site piping and valve installation/replacement inside the outage window.</p></li><li><p>Make repair-vs-replace recommendations; document and secure client approval for scope growth once units are opened.</p></li><li><p>Lead supervisors, technicians and multinational crews across day/night shifts; mobilise at short notice.</p></li><li><p>Own quality documentation: ITPs, dimensional and test records, as-found/as-left reports and final dossiers.</p></li><li><p>Work to permit-to-work, confined-space and client HSE requirements on ADNOC-type sites.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>B.Eng. in Mechanical or Maintenance Engineering — hands-on capability weighs more than paper qualifications.</p></li><li><p>3–7 years in heat exchanger servicing, static equipment maintenance or turnaround contracting.</p></li><li><p>Practical shell & tube experience: retubing, tube plugging, bundle repair, leak and pressure testing.</p></li><li><p>Site experience with piping jobs and valve installation/replacement.</p></li><li><p>Shutdown/turnaround experience in refinery, gas plant or petrochemical environments; confident in PTW and confined-space culture.</p></li><li><p>English confident enough for client-facing site communication and reporting.</p></li></ul><p><strong>Preferred / a plus:</strong></p><ul><li><p>TEMA nomenclature, API 660/661 awareness; plate heat exchanger (PHE) refurbishment exposure.</p></li><li><p>Valid ADNOC site passes/inductions; offshore experience.</p></li><li><p>Estimation exposure (pricing repair scopes); night-shift crew leadership.</p></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Operate CNC machines (milling, turning, drilling, multi-axis) to produce precision components for defense/arm applications Read and interpret technical drawings, blueprints, and engineering specifications Set up machines, load raw materials, and adjust tools and offsets as required Monitor machining operations to ensure accuracy and quality compliance Perform in-process inspection using measuring tools (calipers, micrometers, gauges, CMM if required) Ensure components meet tight tolerances and defense-grade standards Conduct basic troubleshooting and report machine faults or deviations Maintain production logs and quality documentation Follow strict safety, security, and confidentiality protocols Perform routine machine maintenance and cleaning</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Experience in defense, aerospace, automotive precision parts, or arm manufacturing industry Knowledge of multi-axis CNC machines is an advantage Familiarity with ISO quality standards and defense production standards</p><p>Role in a controlled manufacturing environment May involve shift work (day/night shifts) Strict compliance with safety and security regulations due to defense-related production</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>&nbsp;</p> <p><span>We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.</span><br><br><span>As a Driver you are responsible to meet and provide assistance to hotel guest upon arrival and departure, assist in any driving related duties and responsibilities whereby your role will include key responsibilities such as:</span><br><br><span>• Ensure guests are greeted upon arrival</span><br><span>• Open car doors for arriving and departing guests and escort them to the lobby</span><br><span>• Maintain an up to date knowledge of the hotel and services and supply information and respond to guest queries</span><br><span>• Ensure effective handover is done, gaining information from earlier shift</span><br><span>• Forward all guest complaints or problems to the manager on duty</span><br><span>• Perform any trips and drives with the hotel car / bus as requested</span><br><span>• Control all guests’ car keys</span><br><span>• Ensure that an effective handover is made to the night shift in conjunction with the early Shift Leader</span><br><span>• Establish, promote and maintain good public relations while meeting or exceeding guest expectations</span><br><span>• Maintain the parking spaces and key cabinet and ensure cleanliness is to the maximum</span><br><span>• Ensure that airport / crew transportation flow is maintained effectively</span></p> </div>

<p>We are looking for a technically skilled Robot Parking System Technician to join our team in the U.A.E. The successful candidate will be responsible for the maintenance, troubleshooting, installation, and repair of automated/robotic parking systems, covering mechanical, electrical, and PLC/control systems.<br></p><p><strong>Key Responsibilities</strong></p><ul><li><p>Perform preventive maintenance (PPM) on robotic/automated parking systems.</p></li><li><p>Diagnose and repair faults in mechanical, electrical, PLC, and control-system components to minimise downtime.</p></li><li><p>Carry out reactive and breakdown maintenance, including installation and repair of customised robotic parking systems.</p></li><li><p>Troubleshoot PLC systems, sensors, motors, control panels, VFDs, wiring, and related automation components.</p></li><li><p>Conduct regular inspections and identify potential equipment failures before they occur.</p></li><li><p>Ensure all maintenance and repair activities comply with HSE standards and applicable local regulations.</p></li><li><p>Respond promptly to emergency breakdowns and service requests, including after-hours and night-shift support.</p></li><li><p>Maintain accurate records of maintenance activities, breakdowns, repairs, and replacement components.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><br><ul><li><p>Education: ITI, Diploma, or Bachelor's Degree in Electrical, Mechanical, Electronics, Mechatronics, Instrumentation, Automation, or a related Engineering discipline. </p></li><li><p>Minimum 4 years of GCC experience in PLC-based systems, automation, electromechanical maintenance, or similar industrial systems. </p></li><li><p>Strong hands-on knowledge of electrical, mechanical, PLC, control, and automation systems. </p></li><li><p>Experience with robotic/automated parking systems will be highly preferred. </p></li><li><p>Candidates with experience in industrial automation, automated warehouses, conveyor systems, elevators/escalators, or similar automated equipment may also be considered. </p></li><li><p>Good communication skills in English, with the ability to understand and communicate technical information. </p></li><li><p>Physically fit and willing to work night shifts, emergency call-outs, and after-hours support when required. </p></li></ul><br><p><strong>Preferred Technical Skills</strong> PLC | HMI | VFD | Sensors | Control Panels | Motors | Gearboxes | Electrical Troubleshooting | Mechanical Maintenance | Automation | Preventive Maintenance | Breakdown Maintenance </p>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island – Abu Dhabi’s business and lifestyle destination – Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the hotel define Four Seasons as Abu Dhabi’s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites – all with water views. With six creative restaurants and lounges, this is Al Maryah Island’s premier location for stylish entertaining. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest’s unique personal needs – whether the goal is relaxing on vacation or staying efficient for business.</p> <h4>About the role</h4> <p>The assistant front office manager oversees the front desk operations and responds to a wide variety of guest requests by accurately assessing the guest needs and requests.</p> <h4>What you will do</h4> <ul> <li>Monitors the arrival and departure of elite guests.</li> <li>Schedule the front desk supervisors and receptionists to provide maximum service to guests within budgeted guidelines.</li> <li>Train the front desk team and supervise them in the performance of their duties.</li> <li>Conduct performance evaluations and discipline employees when needed.</li> <li>Communicate closely with the night manager and other assistant managers to ensure follow up on special guests, issues, glitches, requests etc.</li> <li>Review daily arrivals and departure to ensure proper handling of VIP and return guests, groups etc and escort them to or from their rooms respectively.</li> <li>Control room rate availability on full house nights to maximize occupancy and revenue while protecting guaranteed reservations. Handle relocation of guests according to established procedures.</li> <li>Maintain close contact with other hotels with regard to their status on full house nights or blackout dates.</li> <li>Ensure adherence to all credit procedures in the front office; review high balance reports and follow up on credit problems, queries with accounting and front office manager.</li> <li>Review all paid outs, rebates, petty cash reimbursements, direct billings and other.</li> <li>Check the cashier’s work at close of shift to ensure all transactions are reconciled with proper approvals and endorsements.</li> <li>Inspect guest rooms and tour the hotel during each shift, completing maintenance requests through HotSOS as needed.</li> <li>Complete evening housekeeping report and follow up on discrepancies.</li> <li>Assist other departments as required in resolving problems.</li> <li>Handle guest problems, complaints and requests, keeping the front office manager well informed as to problems and action taken, using the glitch database and other communication (verbal and written).</li> <li>Act in the absence of senior management in all matters concerning safety, security and well-being of hotel guests, patrons and employees.</li> <li>Utilize the computer systems in place as well as the telephone switchboard.</li> <li>Assist in emergency situations as per established procedures.</li> <li>Coordinate arrivals, departures, billing requirements, extensions, and cancellations with sales, catering, reservations etc at any time of day.</li> <li>Ensure room discrepancies are resolved.</li> <li>Ability to assist PBX, reservations, valet parking, concierge and bell staff when business levels warrant.</li> <li>Monitors the VIP elite guest emails and calls.</li> <li>Works closely with telephone operator to monitor wake up calls are punctual and meets guests for a seamless departure.</li> <li>Supervises the staff of the entire hotel during the overnight shift. Works closely with the staff from all departments to assure that standards are being met. Is the direct supervisor of the front desk during the overnight shift.</li> <li>Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.</li> <li>Manages the activities at the front desk during the overnight shift. Directs staff. Ensures communications and follow-up with day shift on any problems, guest requests or special requirements.</li> <li>Frequently tours the hotel and monitors the activities of all other departments. Monitors their activities to assure that standards are being met, staff is being supported, and guest needs are being met.</li> <li>Handles all guest relocations according to established guidelines.</li> <li>Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.</li> <li>Reviews late arrivals, next day early arrivals and departures to plan for the next day’s activities. Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of special attention guests, return guests, and groups.</li> <li>Assures that all financial and credit procedures are followed. When taking a shift at the desk, follows up on credit problems. Reviews all paid-outs, rebates, petty cash disbursements and direct billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.</li> <li>Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees without requiring special direction. Responds swiftly and effectively in any hotel emergency or safety situation.</li> <li>Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.</li> <li>Utilizes a variety of computer systems to check guests in and out, run daily reports, run night audit reports, and select and block rooms for arriving guests.</li> <li>Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.</li> <li>Works harmoniously and professionally with co-workers and supervisors.</li> <li>Checks staff facilities such as locker rooms and staff dining room to assure that they are operating at Four Seasons standards. Communicate to HR when they are not. Acts as a liaison for overnight shift with People & Culture.</li> <li>Assists with responsibilities and duties as required throughout the hotel.</li> <li>Provides basic trouble-shooting support for in-room services such as internet, TV movies, games, and web service.</li> <li>Works closely with bell staff to ensure smooth handling of guest luggage, deliveries and special requests.</li> <li>Works closely with security staff to handle any guest emergency or safety concerns.</li> <li>Perform other tasks or projects as assigned by front office manager, night manager or assistant director of rooms.</li> </ul> <h4>What you bring</h4> <ul> <li>A minimum of at least 2 to 3 years of experience in a similar role in a luxury brand.</li> <li>An outgoing personality and a can-do approach to an assigned task.</li> <li>High level of understanding and knowledge of rooms operations.</li> <li>Proficient in English and Arabic (speaking, reading, writing).</li> <li>Excellent interpersonal, verbal, and written communication skills.</li> </ul> <h4>What we offer:</h4> <ul> <li>Competitive salary, wages, and a comprehensive benefits package.</li> <li>Excellent training and development opportunities.</li> <li>Complimentary accommodation at other Four Seasons hotels and resorts.</li> <li>Complimentary dry cleaning for employee uniforms.</li> <li>Complimentary employee meals.</li> <li>And so much more!</li> </ul> <h4>Schedule & hours:</h4> <p>This is a full-time position.</p></p><p></p>