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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About ENBD</strong></p><br><p>Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realize their financial objectives through a range of banking products and services including retail banking, corporate &amp; institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region.</p><br><p><strong>Job Overview:</strong></p><br><p>As a <strong>Senior Manager - Business Marketing</strong> at Emirates NBD, your role is a strategic marketing professional with a record of high performance and immense experience, centered on banking, is required to provide key insights as well as guidance to ensure that business growth is optimized. This individual will be responsible for conceiving and implementing integrated marketing communication strategies that maintain brand consistency, maximize effectiveness, meet measurable objectives and execute relevant customer journeys. The individual will also strive to meet business objectives by identifying products/segments for marketing investments through a defined logic. This will be done by leading high impact initiatives and creating best in class marketing communication.</p><br><p><strong>Key Responsibilities:&nbsp;</strong></p><br><ul><li>Planning, developing &amp; executing marketing strategies that grow business</li><li>Drive marketing ROI through effective management of the marketing mix&nbsp;</li><li>Create differentiation through customer experience</li><li>Leverage partnerships/sponsorships - extend value to our customers</li><li>Manage budgets &amp; controls&nbsp;</li><li><p><span><span>Develop and execute the integrated online strategy that helps drive digital acquisition</span></span></p><br></li></ul><p><strong>Skills and Experience&nbsp;</strong></p><br><ul><li>Master’s in marketing or business administration</li><li>10+ years in a FMCG, Bank or Advertising Agency</li><li>Strong Retail Banking professional, experience in the Middle East will be an advantage</li><li>Excellent communications (verbal &amp; written), negotiation and presentation skills.</li><li>Works under intense pressure. Understands the financial and budgetary processes</li><li>Excellent management and leadership skills.</li></ul><p><span><strong>There’s never been a better time to join Emirates NBD.&nbsp;</strong></span></p><br><p><span>We’re one of the region’s most recognizable brands. We’re banking innovation leaders. We’re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.</span></p><br><p><span>At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.&nbsp;</span></p><br><br><p>ENBD</p><br><span>Meet the leading banking group in the region</span> <p>Emirates NBD, the leading Banking Group in the MENAT region, was formed on 19 June 1963, when H.H. Late Sheikh Rashid bin Saeed Al Maktoum signed the Charter of Incorporation of the National Bank of Dubai (NBD) which became the first National Bank established in Dubai and the United Arab Emirates (UAE). With the blessings of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, NBD merged with Emirates Bank International (EBI) on 06 March 2007, to form Emirates NBD, the largest banking group in the region by assets. On 16 October 2007, the shares of Emirates NBD were officially listed on the Dubai Financial Market (DFM). The merger between EBI and NBD to create Emirates NBD, became a regional consolidation blueprint for the banking and finance sector as it combined the second and fourth largest banks in the UAE to form a banking champion capable of delivering enhanced value across Corporate, Retail, Islamic, Investment, and Private Banking, Global Markets &amp; Treasury, Asset Management and Brokerage operations throughout&nbsp;<span>the region.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>About Us</b> <br><b>Key Responsibilities</b> <br></span><p><span>Lead the Bank’s Affluent client growth strategy by utilizing the Affluent client value proposition to acquire New to Bank (NTB)&nbsp;Affluent clients.</span></p><br><br> <br> <p><span><strong><span>Strategy</span></strong></span><br><span>• &nbsp; &nbsp;Engage NTB Affluent clients via leads sourced from Alliances, Targeted lists or Executive Banking Team on full Affluent offering</span><br><span>• &nbsp; &nbsp;Also handle client-led requests via marketing campaigns and online pull</span><br><span>• &nbsp; &nbsp;Activate NTB clients, set up and educate clients on remote channel usage i.e., Online, Contact Centre, ATM, and hand-over clients </span><span>to assigned Priority Banking Teams</span></p><br><br> <p><br><span><strong><span>Business</span></strong></span></p><br><br> <p><span><strong><span>Acquisition &amp; Sales Management</span></strong></span><br><span>• &nbsp; &nbsp;Utilize available resources including the Affluent proposition, product benefits matching client needs, the Bank’s brand, global</span><br><span>&nbsp; &nbsp; &nbsp;network, ad hoc campaigns and specialist support to onboard affluent clients to the Bank</span><br><span>• &nbsp; &nbsp;Ensure early deepening of clients across multiple products to create client stickiness and to become the primary bank for the </span><span>client’s transactional, savings and investment needs</span><br><span>• &nbsp; &nbsp;Execute on-boarding activities across the Bank’s local and international network to acquire Affluent clients</span><br><span>• &nbsp; &nbsp;Ensure that onboarded clients match the profile as set out for Affluent clients to ensure sustainable growth of the Affluent </span><span>portfolio</span><br><span>• &nbsp; &nbsp;Ensure new clients have a seamless initial onboarding experience,</span><br><span>• &nbsp; &nbsp;Maintain the quality of the portfolio in terms of client qualification.</span></p><br><br><b>Skills and Experience</b> <br><p><span>• &nbsp; &nbsp;Manage Conduct</span><br><span>• &nbsp; &nbsp;Manage Risk</span><br><span>• &nbsp; &nbsp;Manage People</span><br><span>• &nbsp; &nbsp;Spot Opportunities</span><br><span>• &nbsp; &nbsp;Solve Problems</span><br><span>• &nbsp; &nbsp;Take the Lead</span><br><span>• &nbsp; &nbsp;Build Resilience</span></p><br><br><b>Qualifications</b> <br><p><span>• &nbsp; &nbsp;Previous Direct Sales experiences in UAE market.</span><br><span>• &nbsp; &nbsp;Minimum Graduate Degree Holder.</span><br><span>• &nbsp; &nbsp;Previous experience of Deposits / Liability in UAE market.</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><b>Do the right thing</b>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div>

Our client is one of the leading regional banks, looking for a Managing Director Group Credit to lead credit strategy and risk management. This high-impact role is central to shaping the bank’s credit policies, driving portfolio growth, and maintaining a strong risk framework across diverse lending operations.<br>Key Responsibilities:<br>Develop and execute the bank’s overall credit strategy in alignment with business objectives. Lead a global team, building a high-performance, risk-aware culture. Oversee all aspects of credit risk management, including underwriting standards, portfolio quality, and credit review processes. Implement advanced credit analytics and risk assessment models to enhance decision-making. Partner with business units to design credit products that drive responsible growth across retail, SME, and corporate segments. Collaborate closely with regulatory bodies to ensure compliance with all credit-related regulations and policies. Report to the executive committee and Board on credit risk exposure and portfolio performance.<br>Key Requirements:<br>Proven experience in credit leadership within the banking sector, with deep familiarity with Central and Eastern European markets. Strong corporate/ wholesale banking experience. Bachelor's degree in Finance, Economics, or a related field. Minimum of 15-20 years of experience in the credit function, including at least 10 years in a senior leadership capacity within a leading bank. Strong expertise in credit risk management, regulatory frameworks, and portfolio strategy. Excellent analytical, leadership, and stakeholder management skills. Track record of building and scaling credit operations in complex environments.<br>If interested, please apply to this advertisement directly or send your CV to anam.fatima@madisonpearl.com.<br><br>*Only shortlisted candidates will be contacted*

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About ENBD&nbsp;</strong></p><br><p>Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate &amp; institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region.</p><br><p><span><span><strong>Job Overview</strong></span></span></p><br><p>As a Wealth Advisor at Emirates NBD, your role is to&nbsp;responsible for building and maintaining long-term relationships with high-net-worth individuals (HNWIs). You will provide tailored financial advice, and wealth planning services to help clients grow, preserve, and transfer their wealth.</p><br><p><span><span><strong>Key Responsibilities</strong></span></span></p><br><p><span><span><strong>Financial Planning</strong></span></span></p><br><ul><li><p><span><span>&nbsp; Create comprehensive financial plans that address clients’ short-term and long-term financial.</span></span></p><br></li><li><p><span><span>&nbsp; Analyze clients’ current financial situation and recommend investment strategies that align with their objectives.</span></span></p><br></li><li><p><span><span>&nbsp; Stay informed about market trends, economic conditions, and regulatory changes to provide timely and relevant advice.</span></span></p><br></li></ul><p><span><span><strong>Investment Management</strong></span></span></p><br><ul><li><p><span><span>&nbsp; Design and manage customized investment portfolios for clients, considering their risk tolerance and investment horizon.</span></span></p><br></li><li><p><span><span>&nbsp; Monitor and review portfolio performance, making adjustments as necessary to optimize returns and manage risk.</span></span></p><br></li></ul><p><span><span><strong>Client Relationship Management</strong></span></span></p><br><ul><li><p><span><span>&nbsp; Develop and maintain strong, long-term relationships with HNW clients.</span></span></p><br></li><li><p><span><span>&nbsp; Conduct regular meetings with clients to understand their financial goals, risk tolerance, and investment preferences.</span></span></p><br></li><li><p><span><span>&nbsp; Provide ongoing, proactive communication and updates on clients’ portfolios and financial plans.</span></span></p><br></li></ul><p><span><span><strong>Business Development</strong></span></span></p><br><ul><li><p><span><span>&nbsp; Cross-sell and up-sell financial products and services to existing clients to deepen relationships and enhance value.</span></span></p><br></li><li><span>&nbsp;Develop and execute strategies to meet individual and team revenue goals.</span><br>&nbsp;</li></ul><p><span><strong>Compliance and Documentation</strong></span></p><br><ul><li><span>&nbsp; Ensure all client interactions and financial plans adhere to regulatory and compliance standards.</span></li><li><span>&nbsp; Maintain accurate and up-to-date records of client interactions, financial plans, and investment portfolios.</span></li></ul><p><span><span><strong>Skills and Experience&nbsp;</strong></span></span></p><br><ul><li><p><span><span>MBA in Finance or Bachelor’s degree in finance or other relevant majors.</span></span></p><br></li><li><p><span><span>Must have Qualifications: ICWM / UAE Regulations.</span></span></p><br></li><li><p><span><span>Minimum 3 years of similar experience in other banks or wealth management institutions.</span></span></p><br></li><li><p><span><span>Experience in Sales and Business Development.</span></span></p><br></li><li><p><span><span>Experience in investment product management of at least 3 years.</span></span></p><br></li><li><p><span><span>Experience across a wide range of Banking areas, e.g. Retail, wealth management.</span></span></p><br></li><li><p><span><span>Excellent communication and presentation skills interpersonal skills are essential for this role.</span></span></p><br></li></ul><p><span><strong>There’s never been a better time to join Emirates NBD.&nbsp;</strong></span></p><br><p>We’re one of the region’s most recognisable brands. We’re banking innovation leaders. We’re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.</p><br><p>At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.</p><br><br> </div>

International Bank in DIFC:<br>Key Responsibilities<br>Participate in the implementation of the bank’s compliance control organization (policies, procedures, systems & controls). Participate in the strengthening of the governance of the Compliance function, including but not limiting to regulatory watch and participation in local and global projects and innovation initiatives. Issue compliance and financial security opinions on compliance risks related to counterparties and transactions. Investigate alerts and make decisions on the dispensation of the alerts. Perform controls to assess effectiveness of the compliance risk management framework. Provide guidance and feedback to operational and middle office staff performing first level controls on transactions and KYC’s. Maintain close contact across internal departments in order to anticipate and proactively address compliance issues as well as disseminate compliance culture. Contribute to the staff training program in relation to compliance topics. Support the Compliance Manager to assess the compliance impact of new products and activities and issue compliance opinions. Maintain an updated knowledge of changing compliance policies and regulatory requirements and support the Compliance Manager to assess impact on policies and processes. Support the Compliance Manager in regulatory interactions, including reporting requirements and other correspondence. Organize the compliance committees including information packs, and represent the compliance function in other control committees as assigned. Provide back-up to other members of the team during absences<br>Qualifications Bachelor’s degree minimum. Experience<br>Between 2-5 years of experience in the wholesale / corporate / private banking segment within a major international bank preferably with exposure to multiple jurisdictions, including at least 2 years in an independent compliance function – though experience in compliance related positions or other control functions (e.g. Risk) may also be considered.<br>Experience in the Middle-East region is required.<br>Skills Technical Skills Financial security (AML/Sanctions) risk assessment Knowledge of and experience in the main activities of investment and corporate banking services<br>General Skills Analytical and communication skills required as well as the ability to cooperate/work effectively across disciplines.<br>Language Skills Must be completely fluent in Arabic and English (written and spoken).

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br></span><p><span>The prospective candidate is responsible for driving profitable growth from existing and new clients by proactively engaging the clients, understanding, and meeting their needs with the full range of Private Banking products available.</span></p><br><br> <br><b>Key Responsibilities</b> <br><ul> <li><span><span>Generates target market prospects through a number of innovative and sustainable channels.</span></span></li> <li><span><span>Converts target market prospects into clients</span></span></li> <li><span><span>Grow customer portfolio size by deepening existing customer relationships</span></span></li> <li><span><span>Retain existing high value clients; grow wallet share with the bank through focused relationship management activities</span></span></li> <li><span><span>Cross-sell products &amp; services to existing clients</span></span></li> <li><span><span>Be the main banker for majority of clients in portfolio</span></span></li> <li><span><span>Achieves risk weighted returns on clients portfolio</span></span></li> <li><span><span>Effectively interacts with network and available internal resources to provide solutions which meet client needs</span></span></li> <li><span><span>Delivers, monitors and reviews solutions to clients based on client investment profile</span></span></li> <li><span>Solicit New to bank and New to product leads from other key business areas</span></li> <li><span>Consultative selling of multiple products to clients based on identified leads</span></li> <li><span>Turn service recovery into sales opportunities</span></li> <li><span>Refer highly satisfied clients to generate sales</span></li> <li><span>Analyse and review potential business to ensure maximum profitability</span></li> <li><span>Collaborate with product specialists to deliver effective client solutions</span></li> <li><span>Operate within Risk and Compliance framework</span></li> </ul><br><b>Generic measures of the role</b> <br><ul> <li><span>Progress against a balanced scorecard target</span></li> <li><span>Growth in product cross-holding ratio</span></li> <li><span>Sustained, steady AUM growth</span></li> <li><span>Number of new clients to the bank</span></li> <li><span>Growth in revenue per customer</span></li> <li><span>Customer satisfaction scores</span></li> <li><span>Deliver profitable growth for the team by controlling costs and mitigating operational losses</span></li> <li><span>Deliver positive client performance in line with client investment profiles</span></li> </ul><br><b>Qualifications &amp; Skills</b> <br><ul> <li><span>Academic or Professional Education/Qualifications – relevant degree</span></li> <li><span>Licenses and Certifications/accreditations – as required by role remit and responsibility</span></li> <li><span>Professional Memberships – as required by role remit and responsibility</span></li> <li><span>Bank training, i.e. mandatory &amp; developmental</span></li> <li><span>Languages – fluency in business English</span></li> <li><span>Demonstrable and relevant experience in the Private Banking industry commensurate with this remit and level of responsibility</span></li> <li><span>Proven risk management capabilities</span></li> <li><span>Firm in all business guidelines and compliance issues</span></li> <li><span>Sound knowledge of financial markets and investment products</span></li> <li><span>Outstanding communication and presentation skills</span></li> <li><span>Relationship Management </span></li> <li><span>Market Knowledge (SIF)</span></li> </ul><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.<br>&nbsp;<br>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.<br>&nbsp;<br>Together we:<br>&nbsp;<br>Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do<br>Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well<br>Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</p><br><br><b>What we offer</b> <br><p>In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.<br>&nbsp;<br>Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.<br>Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.<br>Flexible working options based around home and office locations, with flexible working patterns.<br>Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits<br>A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.<br>Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Job Description</span></p><br><p><span>Manage a set of existing Small Enterprise (SE) relationships and originating new SE relationships in business communities around branch locations. To achieve assigned financial and non-financial objectives by meeting all borrowing &amp; non borrowing needs of customers with target segments (Viz. borrowers, transactors, depositors).Actively source new-to-bank customers and generate new business leads from walk-in customers. Manage all customers focusing on relationship Management &amp; up-selling/ deep-selling/ cross selling other bank products. Seamlessly takeover new relationships originated by DS &amp; relationships downgraded by ME team using defined customer on-boarding procedure. Constantly identify opportunities to upgrade customers to ME category by identifying customer's needs &amp; profiling. Responsible for quality &amp; soundness of assigned SE portfolio (KYC reviews, monitoring for due diligence, anti money laundering procedures etc).</span></p><br><p><span>Key result Areas</span></p><br><ul><li><span>Improve share of wallet &amp; target to be primary bank for each of the relationships in the assigned portfolio. Enhance relationship revenue from existing portfolio of borrowing &amp; non-borrowing accounts by cross-selling complete range of banking products.</span></li><li><span>Assume complete ownership of customer relationship management for the assigned portfolio of accounts. Provide superior customer service.</span></li><li><span>Conduct annual/periodic credit facility reviews in the existing portfolio in a timely manner and recommend appropriate credit facilities in line with the banks credit policy to maximize earnings while containing risks to an acceptable level and identifying candidates for downgrades/ upgrades.</span></li><li><span>Follow-up and monitor assigned relationships to ensure satisfactory account conduct and early rectification of various credit related issues.</span></li><li><span>Implement and maintain complete control aspects i.e. documentation, periodical client visits / call reports, stock inspections and formal credit checks / informal market feedback to monitor the assigned portfolio effectively.</span></li><li><span>Maintain acceptable portfolio quality.</span></li><li><span>Screen the market for NTB opportunities.</span></li><li><span>Liaise between internal and external advisors to ensure precision of agreements.</span></li><li><span>Develop on the job learning curve of SSO to enable them to grow professionally and prepare them for higher levels of responsibility.</span></li><li><span>Liaise with superiors and direct reports within the business units, Risk Management and related enabler units within the bank to achieve business objectives.</span></li><li><span>Achieve assigned financial and non financial targets.</span></li><li><span>Adhere to all the compliance &amp; regulatory policies with regards to KYC/ AML etc as set out by the bank from time to time.</span></li><li><span>Update branch manager and regional SE manager on regular / weekly for better controls on sales and relationship management.</span></li><li><span>Regularly upgrade existing SE customers to ME segment by offering need based solution as per client's profile &amp; requirements.</span></li></ul><p><span>Knowledge, skills and experience</span></p><br><ul><li><span>Banking Sales &amp; service experience with proven relationship management qualities.</span></li><li><span>Requires advanced vocational knowhow of the subject matter (viz. Credit, Trade, Operating system, Legal, etc)</span></li><li><span>Excellent communication and negotiation skills.</span></li><li><span>At least 4 years + relevant banking experience in local or international market</span></li><li><span>MBA/CA or if a regular graduate needs to possess adequate relevant experience.</span></li><li><span>Positive attitude, strong work ethic and a good team player.</span></li></ul><br>Responsibilities:<br><ul><li>Improve share of wallet &amp; target to be primary bank for each of the relationships in the assigned portfolio. Enhance relationship revenue from existing portfolio of borrowing &amp; non-borrowing accounts by cross-selling complete range of banking products.</li></ul><ul><li>Assume complete ownership of customer relationship management for the assigned portfolio of accounts. Provide superior customer service.</li></ul><ul><li>Conduct annual/periodic credit facility reviews in the existing portfolio in a timely manner and recommend appropriate credit facilities in line with the banks credit policy to maximize earnings while containing risks to an acceptable level and identifying candidates for downgrades/ upgrades.</li></ul><ul><li>Follow-up and monitor assigned relationships to ensure satisfactory account conduct and early rectification of various credit related issues.</li></ul><ul><li>Implement and maintain complete control aspects i.e. documentation, periodical client visits / call reports, stock inspections and formal credit checks / informal market feedback to monitor the assigned portfolio effectively.</li></ul><ul><li>Maintain acceptable portfolio quality.</li></ul><ul><li>Screen the market for NTB opportunities.</li></ul><ul><li>Liaise between internal and external advisors to ensure precision of agreements.</li></ul><ul><li>Develop on the job learning curve of SSO to enable them to grow professionally and prepare them for higher levels of responsibility.</li></ul><ul><li>Liaise with superiors and direct reports within the business units, Risk Management and related enabler units within the bank to achieve business objectives.</li></ul><ul><li>Achieve assigned financial and non financial targets.</li></ul><ul><li>Adhere to all the compliance &amp; regulatory policies with regards to KYC/ AML etc as set out by the bank from time to time.</li></ul><ul><li>Update branch manager and regional SE manager on regular / weekly for better controls on sales and relationship management.</li></ul><ul><li>Regularly upgrade existing SE customers to ME segment by offering need based solution as per client's profile &amp; requirements.</li></ul><br>Qualifications:<br><ul><li>Banking Sales &amp; service experience with proven relationship management qualities.</li></ul><ul><li>Requires advanced vocational knowhow of the subject matter (viz. Credit, Trade, Operating system, Legal, etc)</li></ul><ul><li>Excellent communication and negotiation skills.</li></ul><ul><li>At least 4 years + relevant banking experience in local or international market</li></ul><ul><li>MBA/CA or if a regular graduate needs to possess adequate relevant experience.</li></ul><ul><li>Positive attitude, strong work ethic and a good team player.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Role&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : Support &amp; Quality Officer</strong><br><strong>Location : Abu Dhabi</strong> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br><strong>Role Purpose:</strong><br><span><span>To provide centralized operational support, quality assurance, and governance oversight for Wealth Centers (Priority &amp; Wealth Coverage), ensuring efficient service delivery, regulatory compliance, risk control, and continuous process improvement across all bank channels.</span></span></p><br><p>&nbsp;&nbsp;&nbsp;&nbsp;<br><strong>Key Accountabilities of the role&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;</strong><br><span><i><span>Operational &amp; Frontline Support</span></i></span></p><br><ul><li><p><span><span>Support Priority/Wealth Centers frontline teams in resolving customer service and operational issues.</span></span></p><br></li><li><p><span><span>Coordinate with frontline to close pending cases, discrepancies, and remediation items.</span></span></p><br></li><li><p><span><span>Act as a focal point between Priority/Wealth Centers and internal stakeholders (GCD, ICD, HR, Operations, Legal, ORM, Retail Control, Training, etc.).</span></span></p><br></li><li><p><span><span>Guide and support new joiners by addressing inquiries throughout their onboarding journey.</span></span></p><br></li><li><p><span><span>Highlighting critical issue and recommending corrective action plan.</span></span></p><br></li></ul><p><span><span>________________________________________</span></span></p><br><p><span><i><span>Complaints &amp; Critical Case Management</span></i></span></p><br><ul><li><p><span><span>Coordinate resolution of VIP and critical customer cases to prevent escalation.</span></span></p><br></li></ul><p><span><span>________________________________________</span></span></p><br><p><span><i><span>Customer Segmentation, Upgrade &amp; Retagging</span></i></span></p><br><ul><li><p><span><span>Execute and validate all Upgrade, Downgrade, and Retagging requests across all bank channels.</span></span></p><br></li><li><p><span><span>Process single and bulk retagging requests (Priority, Wealth, Real Estate, Collections, Call Center).</span></span></p><br></li><li><p><span><span>Manage RM change requests and temporary staff upgrades.</span></span></p><br></li><li><p><span><span>Act as the main point of contact for segmentation-related inquiries.</span></span></p><br></li><li><p><span><span>Submit monthly upgrade and tracking reports to Management.</span></span></p><br></li></ul><p><span><span>________________________________________</span></span></p><br><p><span><i><span>Reporting, Systems &amp; Process Improvement</span></i></span></p><br><ul><li><p><span><span>Monitor daily account opening reports and follow up on pending branch actions.</span></span></p><br></li><li><p><span><span>Follow up on unarchived original files in BPM Centralized Account Opening.</span></span></p><br></li><li><p><span><span>Review and update Priority Banking and Wealth Coverage SOPs and SLAs.</span></span></p><br></li><li><p><span><span>Manage and enhance BPM, CRM Dynamics, CRM Next and other banks systems.</span></span></p><br></li><li><p><span><span>Design and implement process improvements to enhance efficiency and control.</span></span></p><br></li></ul><p><span><span>________________________________________</span></span></p><br><p><span><i><span>Governance, Risk &amp; Compliance</span></i></span></p><br><ul><li><p><span><span>Maintain and annually review Wealth Access Matrix, and Authority (Delegation) Matrix.</span></span></p><br></li><li><p><span><span>Manage RCSA, KRIs, risk issues, controls, and action plans.</span></span></p><br></li><li><p><span><span>Ensure compliance with FATCA, CRS, and ODD requirements.</span></span></p><br></li><li><p><span><span>Support ICD court cases and regulatory follow-ups.</span></span></p><br></li><li><p><span><span>Oversee SCA exam bookings, licensing issuance, and completion of CPD hours for all RMs.</span></span></p><br></li><li><p><span><span>Deliver orientation presentations on Priority Banking systems, requirements, and SCA documentation.</span></span></p><br></li><li><p><span><span>Ensure all Priority &amp; Wealth staff sign the MBO (Measurement Business Objectives).</span></span></p><br><p><span><span>________________________________________</span></span></p><br></li><li><p><span><i><span>Access Management &amp; Training</span></i></span></p><br></li><li><p><span><span>Manage system access for new joiners and existing staff (activation, reactivation, troubleshooting).</span></span></p><br></li><li><p><span><span>Identify training needs and coordinate programs to enhance frontline performance.</span></span></p><br><p><span><span>________________________________________</span></span></p><br></li><li><p><span><i><span>Other Duties</span></i></span></p><br></li></ul><p><span><span>Perform any other responsibilities assigned by Head of Wealth Management.</span></span><br>&nbsp;</p><br><p><strong>Specialist Skills / Technical Knowledge Required for this role:</strong><br>&nbsp;</p><br><ul><li><span><span>Good knowledge of ADIB’s Retail Banking products &amp; services and wealth management products and services</span></span></li><li><p><span><span>Broad knowledge of ADIB’s Retail Operational Policies &amp; Procedures</span></span></p><br></li><li><p><span><span>Fair Knowledge of UAE banking practices, regulations &amp; risks</span></span></p><br></li><li><p><span><span>Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities</span></span></p><br></li><li><p><span><span>General awareness of competitors in the local market</span></span></p><br></li><li><p><span><span>Fair knowledge of service standards&nbsp;</span></span></p><br></li><li><p><span><span>Training skills</span></span></p><br></li><li><p><span><span>Management Information skills</span></span></p><br></li><li><span><span>Computer skill</span></span></li></ul><p><span><span><strong>Previous experience:&nbsp;</strong></span></span></p><br><ul><li><p><span><span>Minimum five (5) years’ experience in Retail Banking Products &amp; Operations, in a banking or service industry environment</span></span></p><br></li><li><p><span><span>Hands-on experience in frontline banking operations, including customer onboarding, KYC documentation, and account maintenance in line with internal policies and UAE Central Bank regulations.</span></span></p><br></li><li><p><span><span>Experience in supporting wealth and retail banking activities, including coordination with Relationship Managers, handling investment-related documentation, and managing discrepancies and follow-ups with internal stakeholders.</span></span><br>&nbsp;</p><br></li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Manage a set of existing Small Enterprise (SE) relationships and originating new SE relationships in business communities around branch locations.To achieve assigned financial and non financial objectives by meeting all borrowing &amp; non borrowing needs of customers with target segments (Viz. borrowers, transactors, depositors).Actively source new-to-bank customers and generate new business leads from walk-in customers. Manage all customers focusing on relationship Management &amp; up-selling/ deep-selling/ cross selling other bank products. Seamlessly takeover new relationships originated by DS &amp; relationships downgraded by ME team using defined customer on-boarding procedure.Constantly identify opportunities to upgrade customers to ME category by identifying customer's needs &amp; profiling.Responsible for quality &amp; soundness of assigned SE portfolio (KYC reviews, monitoring for due diligence, anti money laundering procedures etc).<br>Responsibilities:<br></p><ul><li>Improve share of wallet &amp; target to be primary bank for each of the relationships in the assigned portfolio. Enhance relationship revenue from existing portfolio of borrowing &amp; non-borrowing accounts by cross-selling complete range of banking products.</li></ul><ul><li>Assume complete ownership of customer relationship management for the assigned portfolio of accounts. Provide superior customer service.</li></ul><ul><li>Conduct annual/periodic credit facility reviews in the existing portfolio in a timely manner and recommend appropriate credit facilities in line with the banks credit policy to maximize earnings while containing risks to an acceptable level and identifying candidates for downgrades/ upgrades.</li></ul><ul><li>Follow-up and monitor assigned relationships to ensure satisfactory account conduct and early rectification of various credit related issues.</li></ul><ul><li>Implement and maintain complete control aspects i.e. documentation, periodical client visits / call reports, stock inspections and formal credit checks / informal market feedback to monitor the assigned portfolio effectively.</li></ul><ul><li>Maintain acceptable portfolio quality.</li></ul><ul><li>Screen the market for NTB opportunities.</li></ul><ul><li>Liaise between internal and external advisors to ensure precision of agreements.</li></ul><ul><li>Develop on the job learning curve of SSO to enable them to grow professionally and prepare them for higher levels of responsibility.</li></ul><ul><li>Liaise with superiors and direct reports within the business units, Risk Management and related enabler units within the bank to achieve business objectives.</li></ul><ul><li>Achieve assigned financial and non financial targets.</li></ul><ul><li>Adhere to all the compliance &amp; regulatory policies with regards to KYC/ AML etc as set out by the bank from time to time.</li></ul><ul><li>Update branch manager and regional SE manager on regular / weekly for better controls on sales and relationship management.</li></ul><ul><li>Regularly upgrade existing SE customers to ME segment by offering need based solution as per client's profile &amp; requirements.</li></ul><br>Qualifications:<br><ul><li>Banking Sales &amp; service experience with proven relationship management qualities.</li></ul><ul><li>Requires advanced vocational knowhow of the subject matter (viz. Credit, Trade, Operating system, Legal, etc)</li></ul><ul><li>Excellent communication and negotiation skills.</li></ul><ul><li>At least 4 years + relevant banking experience in local or international market</li></ul><ul><li>MBA/CA or if a regular graduate needs to possess adequate relevant experience.</li></ul><ul><li>Positive attitude, strong work ethic and a good team player.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>In line with the UAE Government’s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success. We are looking to find the best UAEN talent to join our ENBD family.</p><br><p><strong>Job Overview:</strong></p><br><p>As a <strong>Customer Service Manager</strong> at Emirates NBD, your role is to ensure exceptional service delivery and resolution of operational matters for Priority Banking customers. You will lead and coach Customer Service Representatives across mapped PRB centers, support service escalations, and ensure customer requests are handled within agreed turnaround times while maintaining compliance with bank policies and procedures.</p><br><p><strong>Key Responsibilities:&nbsp;</strong></p><br><ul><li>Guide, coach and supervise Customer Service Representatives in handling customer queries received through CRM, walk-ins, emails, phone calls, faxes and escalations.</li><li>Act as the first point of contact for service matters in the PRB centre, resolving operational issues and supporting Relationship Managers and Area Managers on service-related matters.</li><li>Manage service escalations across PRB and mapped non-PRB branches, ensuring customer queries and complaints are resolved within agreed turnaround times.</li><li>Ensure CSRs follow bank processes, policies and SIM online guidelines, including compliance, audit and operational control requirements.</li><li>Review and verify non-financial and financial customer requests, including account maintenance, account opening, credit card applications, cheque book and debit card requests, fixed deposits and telegraphic transfers.</li><li>Monitor CSR performance against KPIs, sales targets, NPS/CSAT thresholds and service standards, escalating unacceptable behavior or performance concerns when required.</li><li>Conduct daily huddles, review pending CRM service requests, monitor operational reports and ensure PRB stationery, documents and customer requests are properly controlled and actioned.</li></ul><p><strong>Skills and Experience&nbsp;</strong></p><br><ul><li>Bachelor’s degree or graduate qualification in any discipline, preferably in commerce or banking.</li><li>3 to 5 years of experience in banking, with exposure to customer service, operations or relationship management, preferably within the GCC market.</li><li>Working knowledge of banking systems, CRM and Microsoft Office applications, including Excel, PowerPoint and Word.</li><li>Experience in supervising or managing team members, with strong communication, attention to detail, customer focus and achievement orientation.</li></ul><p><span><strong>There’s never been a better time to join Emirates NBD.&nbsp;</strong></span></p><br><p><span>We’re one of the region’s most recognizable brands. We’re banking innovation leaders. We’re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.</span></p><br><p><span>At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.&nbsp;</span></p><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Role&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : </strong><span><span><strong>Relationship Manager - Commercial Cards</strong></span></span><br><strong>Location :</strong> Dubai &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br><strong>Role Purpose:</strong><br><span><span>Relationship Manager, Commercial Cards is responsible to drive acquisition, portfolio growth, and relationship management of Commercial Card solutions (Corporate, Purchasing, Travel &amp; Expense cards) for corporate clients, ensuring Shariah-compliant structures, superior client experience, and sustainable revenue growth in line with the bank’s Islamic principles.</span></span><br>&nbsp;&nbsp;&nbsp;&nbsp;<br><strong>Key Accountabilities of the role&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;</strong><br>&nbsp;</p><br><ul><li><span>Client Acquisition &amp; Relationship Management</span></li><li><span>Acquire and manage corporate clients for commercial card solutions.</span></li><li><span>Build long-term relationships with CFOs, finance teams, and procurement heads.</span></li><li><span>Act as the primary point of contact for assigned clients, ensuring high service standards and retention.</span></li><li><span>Product Sales &amp; Portfolio Growth</span></li><li><span>Promote Shariah-compliant Commercial Card products including Corporate, Purchase, and Expense Management cards.</span></li><li><span>Achieve assigned sales, revenue, and portfolio growth targets.</span></li><li><span>Assess client financials, creditworthiness, and card limit requirements in coordination with Credit Risk teams.</span></li><li><span>Ensure compliance with Islamic banking principles, internal policies, and UAE Central Bank regulations.</span></li><li><span>Monitor portfolio performance, utilization, delinquency, and take proactive corrective actions.</span></li><li><span>Client Onboarding &amp; Account Management</span></li><li><span>Coordinate onboarding, documentation, and KYC/AML requirements.</span></li><li><p><span>Oversee card issuance, limit enhancements, renewals, and periodic reviews.</span></p><br></li><li><p><span>Resolve client queries, service issues, and escalations in a timely manner.</span></p><br></li><li><p><span>Work closely with Product, Operations, Compliance, Risk, and IT teams to deliver seamless client solutions.</span></p><br></li><li><p><span><span>Prepare regular MIS reports on sales performance, pipeline, and portfolio health.</span></span></p><br></li></ul><p><strong>Specialist Skills / Technical Knowledge Required for this role:</strong><br>&nbsp;</p><br><ul><li><span>3 – 5 years of experience in Commercial Cards, Transaction Banking, or Corporate/SME Banking</span></li><li><span>Prior experience in an Islamic Bank or Shariah-compliant products is highly desirable</span></li><li><span>Strong understanding of UAE corporate market and regulatory environment</span></li><li><span>Strong relationship management and consultative selling skills</span></li><li><span>Knowledge of commercial card solutions and expense management systems</span></li><li><span>Financial analysis and credit assessment skills</span></li><li><span>Excellent communication and presentation skills</span></li><li><span>Proficiency in MS Office and CRM systems</span></li><li><span>Client-centric and results-driven</span></li><li><span>Strong negotiation and problem-solving skills</span></li><li><span>Ability to work independently and collaboratively</span></li></ul><p><strong>Previous experience required (if any)</strong></p><br><ul><li><p><span>A minimum of 3-5 years’ industry experience</span> <span>of Commercial Cards, Transaction Banking, or Corporate/SME Banking</span></p><br></li><li><p><span>University degree</span></p><br></li><li><p><span>Understanding of marketing dynamics including demographic factors, competitor products and services and customer experience</span></p><br></li><li><p><span>Knowledge of the UAE Cards market and main competitors&nbsp;</span></p><br></li><li><p><span>Ability to identify opportunities, negotiate and analyze post campaign results&nbsp;</span></p><br></li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Role&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : </strong><span><span><strong>Relationship Manager - Commercial Cards</strong></span></span><br><strong>Location :</strong> Dubai &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br><strong>Role Purpose:</strong><br><span><span>Relationship Manager, Commercial Cards is responsible to drive acquisition, portfolio growth, and relationship management of Commercial Card solutions (Corporate, Purchasing, Travel &amp; Expense cards) for corporate clients, ensuring Shariah-compliant structures, superior client experience, and sustainable revenue growth in line with the bank’s Islamic principles.</span></span><br>&nbsp;&nbsp;&nbsp;&nbsp;<br><strong>Key Accountabilities of the role&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;</strong><br>&nbsp;</p><br><ul><li><span>Client Acquisition &amp; Relationship Management</span></li><li><span>Acquire and manage corporate clients for commercial card solutions.</span></li><li><span>Build long-term relationships with CFOs, finance teams, and procurement heads.</span></li><li><span>Act as the primary point of contact for assigned clients, ensuring high service standards and retention.</span></li><li><span>Product Sales &amp; Portfolio Growth</span></li><li><span>Promote Shariah-compliant Commercial Card products including Corporate, Purchase, and Expense Management cards.</span></li><li><span>Achieve assigned sales, revenue, and portfolio growth targets.</span></li><li><span>Assess client financials, creditworthiness, and card limit requirements in coordination with Credit Risk teams.</span></li><li><span>Ensure compliance with Islamic banking principles, internal policies, and UAE Central Bank regulations.</span></li><li><span>Monitor portfolio performance, utilization, delinquency, and take proactive corrective actions.</span></li><li><span>Client Onboarding &amp; Account Management</span></li><li><span>Coordinate onboarding, documentation, and KYC/AML requirements.</span></li><li><p><span>Oversee card issuance, limit enhancements, renewals, and periodic reviews.</span></p><br></li><li><p><span>Resolve client queries, service issues, and escalations in a timely manner.</span></p><br></li><li><p><span>Work closely with Product, Operations, Compliance, Risk, and IT teams to deliver seamless client solutions.</span></p><br></li><li><p><span><span>Prepare regular MIS reports on sales performance, pipeline, and portfolio health.</span></span></p><br></li></ul><p><strong>Specialist Skills / Technical Knowledge Required for this role:</strong><br>&nbsp;</p><br><ul><li><span>3 – 5 years of experience in Commercial Cards, Transaction Banking, or Corporate/SME Banking</span></li><li><span>Prior experience in an Islamic Bank or Shariah-compliant products is highly desirable</span></li><li><span>Strong understanding of UAE corporate market and regulatory environment</span></li><li><span>Strong relationship management and consultative selling skills</span></li><li><span>Knowledge of commercial card solutions and expense management systems</span></li><li><span>Financial analysis and credit assessment skills</span></li><li><span>Excellent communication and presentation skills</span></li><li><span>Proficiency in MS Office and CRM systems</span></li><li><span>Client-centric and results-driven</span></li><li><span>Strong negotiation and problem-solving skills</span></li><li><span>Ability to work independently and collaboratively</span></li></ul><p><strong>Previous experience required (if any)</strong></p><br><ul><li><p><span>A minimum of 3-5 years’ industry experience</span> <span>of Commercial Cards, Transaction Banking, or Corporate/SME Banking</span></p><br></li><li><p><span>University degree</span></p><br></li><li><p><span>Understanding of marketing dynamics including demographic factors, competitor products and services and customer experience</span></p><br></li><li><p><span>Knowledge of the UAE Cards market and main competitors&nbsp;</span></p><br></li><li><p><span>Ability to identify opportunities, negotiate and analyze post campaign results&nbsp;</span></p><br></li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Purpose</strong></p><br><p>As a Teller, you will represent Emirates Islamic by delivering exceptional customer service and accurately managing a wide range of banking transactions. The role requires strong customer engagement, operational accuracy, compliance awareness, and the ability to identify opportunities that enhance the overall customer experience.</p><br><p><strong>Key Responsibilities</strong></p><br><ul><li><p>Process financial transactions accurately and efficiently, including deposits, withdrawals, transfers, remittances, cheque cashing, and loan payments.</p><br></li><li><p>Handle cash management activities, ensuring proper balancing of cash drawers and adherence to security procedures.</p><br></li><li><p>Open and service customer accounts in accordance with bank policies, procedures, and regulatory requirements.</p><br></li><li><p>Deliver excellent customer service by responding to customer queries professionally and resolving issues in a timely manner.</p><br></li><li><p>Identify customer needs and create awareness of relevant banking products and services through quality referrals.</p><br></li><li><p>Maintain accurate records of transactions and customer requests while ensuring operational and audit compliance.</p><br></li><li><p>Support branch operations and contribute to achieving service quality standards and customer satisfaction objectives.</p><br></li><li><p>Collaborate effectively with branch colleagues and management to ensure smooth day-to-day operations.</p><br></li></ul><p><strong>Qualifications &amp; Experience</strong></p><br><ul><li><p>UAE National with Family Book.</p><br></li><li><p>High School Diploma, Diploma, or Bachelor’s Degree.</p><br></li><li><p>Fresh graduates are encouraged to apply.</p><br></li><li><p>Prior banking, cash-handling, retail, hospitality, or customer service experience is an advantage.</p><br></li><li><p>Strong communication and interpersonal skills.</p><br></li><li><p>Basic numerical and computer proficiency.</p><br></li><li><p>Strong attention to detail, accuracy, and customer focus.</p><br></li></ul><p><strong>Key Competencies</strong></p><br><ul><li><p>Customer Service Excellence</p><br></li><li><p>Cash Handling &amp; Transaction Processing</p><br></li><li><p>Attention to Detail</p><br></li><li><p>Communication Skills</p><br></li><li><p>Teamwork &amp; Collaboration</p><br></li><li><p>Time Management</p><br></li><li><p>Compliance &amp; Risk Awareness</p><br></li><li><p>Problem Solving</p><br></li><li><p>Sales &amp; Referral Mindset</p><br></li></ul><p><strong>Why Join Emirates Islamic?</strong></p><br><p>At Emirates Islamic, we are committed to developing UAE National talent and providing opportunities for career growth within one of the UAE's leading Islamic financial institutions. Join a dynamic team where you can build a rewarding career while delivering exceptional banking experiences to our customers.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About ENBD</strong></p><br><p>Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate &amp; institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region.</p><br><p><span><span><strong>Job Overview</strong></span></span></p><br><p>As a FX Specialist at Emirates NBD, your role is <span>responsible for providing advisory services on foreign exchange (FX) products to internal and external stakeholders, ensuring that they receive expert guidance on currency transactions, hedging strategies, and market trends. This role involves managing client relationships, providing tailored FX solutions, and working closely with internal teams to enhance the bank’s FX product offerings that meet these needs. Strong communication skills are essential for collaborating with internal teams, engaging with customers, and reporting product performance to management.</span></p><br><p><span><span><strong>Key Responsibilities</strong></span></span></p><br><ul><li><p>Provide expert advice to internal stakeholders on FX products, including currency transactions, hedging strategies, pricing benchmarks, and market trends.</p><br></li><li><p>Collaborate with the Head of FX Products to develop tailored FX solutions and new proposition launches that improve client engagement.</p><br></li><li><p>Participate in both internal and external meetings and presentations to understand client requirements and provide appropriate recommendations.</p><br></li><li><p>Conduct regular training for frontline staff to enhance FX product knowledge and sales effectiveness.</p><br></li><li><p>Monitor client feedback and work with internal teams to enhance FX product offerings.</p><br></li><li><p>Conduct market research to identify trends and opportunities in the FX market.</p><br></li><li><p>Analyze market data and provide insights to clients on currency movements and potential risks.</p><br></li><li><p>Monitor industry developments and regulatory changes to ensure compliance and competitiveness.</p><br></li><li><p>Prepare reports and presentations on market trends and FX product performance for senior management.</p><br></li><li>Collaborate with internal teams to drive FX adoption and optimize processes.&nbsp;</li><li>Work closely with internal teams to ensure the smooth execution of FX transactions and the delivery of FX products.&nbsp;</li><li>Monitor client satisfaction and implement strategies to improve service delivery.</li><li>Prepare reports on client advisory activities, market trends, and FX product performance for the Head of FX Products and respective business segments.</li><li>Document advisory processes, guidelines, and best practices to ensure consistency and compliance.</li><li>Maintain accurate records of client interactions and FX transactions to analyze customer behavior.</li><li>Ensure that all reporting is accurate, timely, and aligned with the bank’s reporting requirements.</li></ul><p><span><span><strong>Skills and Experience&nbsp;</strong></span></span></p><br><ul><li><p>3-5 years of experience in foreign exchange advisory, client relationship management, or a related role within the banking or financial services sector.</p><br></li><li><p>Bachelor’s degree in finance, Economics, Business Administration, or a related field.</p><br></li><li><p>Certifications in Foreign Exchange, Financial Markets, or related fields are a plus.</p><br></li><li><p>Strong understanding of FX products, client relationship management, and market analysis strategies.</p><br></li><li><p>Sales oriented with committed drive to achieve set targets</p><br></li><li><p>Experience in providing advisory services on FX products and managing client relationships in a banking context.</p><br></li><li><p>Excellent communication and collaboration skills, with the ability to work effectively with clients and internal teams.</p><br></li><li><p>Strong analytical skills with the ability to interpret market data and make data-driven decisions.</p><br></li><li>Attention to detail and a commitment to maintaining high standards of client service and advisory excellence.</li></ul><p><span><strong>There’s never been a better time to join Emirates NBD.&nbsp;</strong></span></p><br><p>We’re one of the region’s most recognisable brands. We’re banking innovation leaders. We’re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.</p><br><p>At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Purpose</strong><br>•&nbsp;&nbsp;&nbsp;&nbsp;To prospect, identify, and on-board new to bank borrowing corporate relationships within Large Corporates, Government., Public Sector and GREs Segment in-line with Mashreq Bank’s growth strategy.&nbsp;<br>•&nbsp;&nbsp;&nbsp;&nbsp;Help the Business Segment in managing proposition for Middle Market including Business development, client acquisition, service quality, client survey, value proposition &amp; analytics<br>•&nbsp;&nbsp;&nbsp;&nbsp;Develop proposition strategy, competition analysis, focused group approach, service delivery model, customer experience, internal &amp; external campaigns and alignment with other Products &amp; proposition including Risk policies, Payment &amp; Cash management, Trade products, collaboration with Retail banking including Private Banking and SMEs.</p><br><p><strong>Key Result Areas</strong><br>•&nbsp;&nbsp;&nbsp;&nbsp;Be an ambassador for Mashreq bank and develop the bank’s profile in the local business and wider community by originating and delivering Mashreq Bank products and services for corporate banking customers (annual revenue exceeding AED 1BN).<br>•&nbsp;&nbsp;&nbsp;&nbsp;Identify key contacts at potential client companies to establish and foster a relationship.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Keep abreast of market trends and manage a disciplined marketing process by identifying steps/strategies necessary to effectively initiate relationships with prospects.&nbsp;<br>•&nbsp;&nbsp;&nbsp;&nbsp;To build a proprietary understanding of each client’s financial needs/issue agenda; originating and assisting in the execution of innovative deal solutions with and through sector and product partners.&nbsp;<br>•&nbsp;&nbsp;&nbsp;&nbsp;Fully dimension the client’s wallet and identify/create opportunities for Mashreq to deliver customized solutions.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Structure the client’s requirement ensuring optimum Return on Risk Capital performance across business and credit cycles, while setting and meeting Mashreq’s revenue, cross-sell and capital management objectives.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Owning the entire credit process from timely preparation of the credit proposal to obtaining the credit approvals and subsequent documentation and onboarding.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Adhere to structures and processes in place for the management of credit, operational, reputation, financial crime and regulatory risk.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Achieve business targets for new-to-bank, profitability, deposits growth, income growth and cross-selling.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Ensure all relevant control measures are undertaken to minimize the risk exposure.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Track and monitor deal flows, liaising such that vital business reports are prepared and available on a timely basis.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Maintaining close contact with coverage, product and risk specialists within Mashreq Bank.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Build a network of business introducers in the local professional and business community<br>•&nbsp;&nbsp;&nbsp;&nbsp;Help in development of client value proposition, innovative acquisition proposition tailored as per identified market / segmental needs.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Help business manage in implementing new offerings via different tie up’s and strategic partnerships<br>•&nbsp;&nbsp;&nbsp;&nbsp;Support in set up of referral model with different partners inside/outside of bank and manage referral / intermediaries<br>•&nbsp;&nbsp;&nbsp;&nbsp;Work on creating the quarterly/annual strategy for the business on Proposition, tactical campaigns for sales force and for clients<br>•&nbsp;&nbsp;&nbsp;&nbsp;Coordinate with all business owners and product managers to create cross sell opportunities<br>•&nbsp;&nbsp;&nbsp;&nbsp;Support in formulating relevant policy / program guidelines to ensure proper controls are in place and work within the overall compliance policies<br>•&nbsp;&nbsp;&nbsp;&nbsp;Carry out competitor intelligence on regular basis and find opportunities of enhancement in existing proposition<br>•&nbsp;&nbsp;&nbsp;&nbsp;Work closely with the process and system development team to ensure the systems and processes are geared to cater to the ongoing business requirements, product parameters and evolving customer needs.<br>•&nbsp;&nbsp;&nbsp;&nbsp;To help ensure control requirements of the business are adhered to in line with bank policies to ensure good growth in a sustainable, profitable and predictable manner.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Review of various plan and ensure management reporting to Business Manager of the same in conjunction with the relevant business development initiatives / product launches.</p><br><p><br><strong>Knowledge, Skills and Experience</strong><br>•&nbsp;&nbsp;&nbsp;&nbsp;At least 8 years of relevant banking experience in Business development as well as in credit and customer relationship management in banking sector out of which at least 2 years in a similar position in UAE<br>•&nbsp;&nbsp;&nbsp;&nbsp;Mature and independent mindset, able to work effectively under pressure<br>•&nbsp;&nbsp;&nbsp;&nbsp;University level education preferably in business, finance or related discipline<br>•&nbsp;&nbsp;&nbsp;&nbsp;Sound credit analytical skills and profound knowledge in various corporate banking products<br>•&nbsp;&nbsp;&nbsp;&nbsp;Strong networking, leadership and management skills&nbsp;<br>•&nbsp;&nbsp;&nbsp;&nbsp;Strong commercial orientation with acute interpersonal skills&nbsp;<br>•&nbsp;&nbsp;&nbsp;&nbsp;Strong working knowledge in MS office, web content and analytics<br>•&nbsp;&nbsp;&nbsp;&nbsp;Innovative – willing to develop a detailed understanding of client issues/needs and develop ideas/solutions in response<br>•&nbsp;&nbsp;&nbsp;&nbsp;Strong work ethic; high energy levels; results oriented – a self-starter prepared to take the initiative to identify and/or follow issues through, whilst exercising judgment as to when to seek assistance.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Natural Team Player - Having an adaptable/flexible approach; willing to work in a co-operative manner to fulfill client and internal requirements</p><br><br> The leading financial institution in MENA<br> <span>While more than half a century old, we proudly think like a challenger, startup, and innovator</span><br> <span>in banking and finance, powered by a diverse and dynamic team who put customers first.</span><br> <span>Together, we pioneer key innovations and developments in banking and financial services.</span><br> <span>Our mandate? To help customers find their way to Rise Every Day, partnering with them through</span><br> <span>the highs and lows to help them reach their goals and unlock their unique vision of success.</span><br> <span>Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.&nbsp;</span><br> <span>We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.</span><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About Emirates Islamic</strong></p><br><p>Emirates Islamic is one of the UAE's leading Islamic banks, providing innovative Shariah-compliant banking solutions and exceptional customer experiences. As part of the Emirates NBD Group, we are committed to excellence, innovation, and sustainable growth.</p><br><p><strong>Job Purpose</strong></p><br><p>To build and manage customer relationships by offering tailored banking solutions, promoting Emirates Islamic products and services, and achieving sales and service targets while delivering an exceptional customer experience.</p><br><p><strong>Key Responsibilities</strong></p><br><p>Acquire new-to-bank customers and grow the existing customer portfolio.</p><br><p>Promote and sell retail banking products including accounts, cards, financing, deposits, and wealth solutions.</p><br><p>Identify customer financial needs and provide suitable Shariah-compliant banking solutions.</p><br><p>Achieve assigned sales, cross-sell, and revenue targets.</p><br><p>Build long-term customer relationships through proactive engagement and service excellence.</p><br><p>Ensure compliance with internal policies, regulatory guidelines, KYC, and AML requirements.</p><br><p>Handle customer inquiries and provide prompt resolution or escalation where required.</p><br><p>Maintain accurate customer records and sales activity updates.</p><br><p><strong>Qualifications &amp; Experience</strong></p><br><p>Bachelor's Degree preferred.</p><br><p>2-5 years of experience in retail banking sales, personal banking, relationship management, or customer-facing financial services roles.</p><br><p>Strong sales track record and customer relationship management skills.</p><br><p>Knowledge of banking products and UAE banking regulations.</p><br><p>UAE Nationals preferred.</p><br><p><strong>Key Skills</strong></p><br><p>Sales &amp; Business Development</p><br><p>Relationship Management</p><br><p>Customer Service Excellence</p><br><p>Communication &amp; Negotiation Skills</p><br><p>Financial Awareness</p><br><p>Problem Solving</p><br><p>Target Orientation</p><br><p><strong>What We Offer</strong></p><br><p>Competitive salary and performance-based incentives.</p><br><p>Healthcare and employee banking benefits.</p><br><p>Learning and career development opportunities.</p><br><p>Dynamic and collaborative work environment.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Role&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : Senior Relationship Manager</strong><br><strong>Location : Sharjah</strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;<br><strong>Role Purpose:</strong><br> This role is primarily responsible for developing and maintaining business relationships with SME clients to fullfill their banking requirements. Enhance customer relationships through regular planned meetings to maintain proper business relationship, identify further opportunities for x-sell and improve service.</p><br><p><strong>KEY METRICS:</strong></p><br><ul> <li>Revenue:&nbsp; &nbsp; &nbsp; &nbsp;</li> <li>Expenses:&nbsp;</li> <li>Net Income:&nbsp;</li> <li>Assets:&nbsp;</li> <li>Headcount:&nbsp;</li> <li>Number of branches:&nbsp;</li> <li>Number of ATMs:&nbsp;</li> <li>Number of Direct Reports:<br> &nbsp;&nbsp;&nbsp;</li></ul><p><strong>Key Accountabilities of the role&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;</strong><br><i><strong><u>Credit</u></strong></i></p><br><ul> <li>Acquire volumes principally from within the bank’s existing portfolio (x-sell) and through other contacts / efforts and develops a database of qualified leads through referrals, telephone canvassing, face to face cold calling with business owners, direct mail, email, and networking on selective basis, as to achieve your business targets.</li> <li>Call Report preparation to be high standards i.e. informative, presentable, conclusive, professional, and comprehensive.</li> <li>Prepare credit applications – analysis financial statements and make it ready for the approval. Ensure that CA’s for new clients and also renewals for existing clients are correctly prepared in accordance with the bank polices and regulatory framework.</li> <li>Analyze of working capital requirements for clients, monitors financial health of the clients' business and industry.</li> <li>Ensure that all documentations for credit proposals are complete with sufficient covered collaterals.</li> <li>Initiates and ensures disbursements and adjustments of loans.</li> <li>Ensure that the approved credit lines are valid and available for the clients.&nbsp;</li> <li>Verifies/ inspects hypothecated /pledged inventory, mortgage fixed assets…..ets to ensure minimum credit risk.</li> <li>Liaise with various internal departments (credit-risk, legal, operations, Trade finance…) for smooth and quick turnaround of transactions.</li> <li>Strictly adhere to Bank’s financing policy Manual and report any exceptions</li> <li>Proper credit monitoring, through different methods mainly regular customer’s sites visits i.e. office, showrooms, warehouses... and providing call reports for the same..</li> <li>Recover of banks dues in time through the daily reports and follow ups.</li></ul><p><i><strong><u>Customer Service&nbsp;</u></strong></i></p><br><ul> <li>Maintain contact with all clients in the market area to ensure high levels of Client Satisfaction.</li> <li>Maintain high standard service with customers and ensure no complains.</li> <li>Responding on customers calls and starts with appropriate greetings.</li> <li>Develops, enhances and maintains relationships with prospective clients to ensure revenue / profit targets are met/ exceeded.</li> <li>Ensure that service quality norms and client satisfaction scores are met for their set of clients.</li> <li>To do regular visits to the customer’s</li></ul><p><strong><u>Internal / External Cooperation</u></strong></p><br><ul> <li>Demonstrate ability to interact and cooperate with all bank employees.&nbsp;</li> <li>Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.&nbsp;</li> <li>Maintain professional internal and external relationships that meet department core values.&nbsp;</li> <li>Proactively establish and maintain effective working team relationships with all support departments</li></ul><p><strong>Specialist Skills / Technical Knowledge Required for this role:</strong><br> &nbsp;</p><br><ul> <li>Good knowledge of ADIB’s Business Banking products &amp; services</li> <li>Experience of credit analyses and balance sheet spreading.</li> <li>Good knowledge of ADIB’s&nbsp;Operational Policies &amp; Procedures</li> <li>Proficient in credit appraisal techniques including credit, risk, business &amp; financial analysis.&nbsp;</li> <li>Knowledge of Business Relationship Management.</li> <li>Fair Knowledge of UAE banking practices , regulations &amp; risks</li> <li>Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities&nbsp;</li> <li>General awareness of competitors in the local market</li> <li>Excellent knowledge of service standards&nbsp;</li> <li>Knowledge of Cross Sales&nbsp;</li> <li>Computer skills</li> <li>Excellent Communication Skills.<br> &nbsp;</li></ul><p><strong>Previous experience:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</strong></p><br><ul> <li>Minimum five (05) years' experience as a Relationship Management&nbsp;experience in a banking environment.</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul><li><p><span><span>Acquire High Net Worth mortgage customers for the Bank</span></span></p><br></li><li><p><span><span>Consistently exceed monthly KPI targets &amp; achieve monthly sales targets in the financial year.</span></span></p><br></li><li><span><span>Lead mortgage business development initiatives within targeted segments, real estate partners and approved mortgage brokers and in residential and commercial developments.</span></span></li><li><span><span>Adhere to all policies with regard to KYC/ AML as set out by the Bank from time to time.</span></span></li><li><p><span><span>Should be fully accredited for selling mortgages &amp; Islamic solution.</span></span></p><br></li><li><p><span><span>Record all sales activities in Daily Sales Reports and update CRM for leads and contacts.</span></span></p><br></li><li><span><span>Participate in all Team Activities like morning huddles, training and coaching, complete mandatory compliance and fraud trainings, Lean &amp; rewards celebrations.</span></span></li><li><span><span>Follow market intelligence including internal needs &amp; competitor activity</span></span></li><li><span><span>Maintains professional, technical and product knowledge by attending various trainings &amp; sales workshops as guided by the management.</span></span></li><li><span><span>Ensure control requirement of the business are adhered to in line with Bank policies to ensure quality growth in business.</span></span></li></ul><br> </div>

International Bank in DIFC:<br>Key Responsibilities<br>Participate in the implementation of the bank’s compliance control organization (policies, procedures, systems & controls). Participate in the strengthening of the governance of the Compliance function, including but not limiting to regulatory watch and participation in local and global projects and innovation initiatives. Issue compliance and financial security opinions on compliance risks related to counterparties and transactions. Investigate alerts and make decisions on the dispensation of the alerts. Perform controls to assess effectiveness of the compliance risk management framework. Provide guidance and feedback to operational and middle office staff performing first level controls on transactions and KYC’s. Maintain close contact across internal departments in order to anticipate and proactively address compliance issues as well as disseminate compliance culture. Contribute to the staff training program in relation to compliance topics. Support the Compliance Manager to assess the compliance impact of new products and activities and issue compliance opinions. Maintain an updated knowledge of changing compliance policies and regulatory requirements and support the Compliance Manager to assess impact on policies and processes. Support the Compliance Manager in regulatory interactions, including reporting requirements and other correspondence. Organize the compliance committees including information packs, and represent the compliance function in other control committees as assigned. Provide back-up to other members of the team during absences<br>Qualifications Bachelor’s degree minimum. Experience<br>Between 2-5 years of experience in the wholesale / corporate / private banking segment within a major international bank preferably with exposure to multiple jurisdictions, including at least 2 years in an independent compliance function – though experience in compliance related positions or other control functions (e.g. Risk) may also be considered.<br>Experience in the Middle-East region is required.<br>Skills Technical Skills Financial security (AML/Sanctions) risk assessment Knowledge of and experience in the main activities of investment and corporate banking services<br>General Skills Analytical and communication skills required as well as the ability to cooperate/work effectively across disciplines.<br>Language Skills Must be completely fluent in Arabic and English (written and spoken).

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>In line with the UAE Government’s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success. We are looking to find the best UAEN talent to join our ENBD family.</p><br><p><strong>Job Overview:</strong></p><br><p>As an <strong>Assistant Manager – Digital Support</strong> at Emirates NBD, your role is to support the Business Banking digital onboarding journey by resolving RFIs for standard and high-risk customer applications. You will help ensure timely, compliant and efficient onboarding by coordinating with relationship managers, Tanfeeth, compliance, technology and other internal teams while maintaining strong governance standards.</p><br><p><strong>Key Responsibilities:&nbsp;</strong></p><br><ul><li>Review and resolve RFIs raised during the digital customer onboarding journey for standard due diligence and enhanced due diligence cases.</li><li>Evaluate customer profiles, validate submitted documentation and ensure all requirements are addressed before submitting cases to account opening, HRA or compliance teams.</li><li>Liaise with relationship managers for cases submitted to RM and coordinate with Tanfeeth, compliance, branches, technology and other units to resolve queries and process challenges.</li><li>Ensure customer communications are clear, timely and aligned with Emirates NBD standards to reduce customer touchpoints and improve the onboarding experience.</li><li>Support adherence to bank policies, procedures, governance standards and regulatory requirements when reviewing and processing customer applications.</li><li>Identify process gaps, report technical errors and support process, policy and system enhancement initiatives to improve efficiency and turnaround time.</li><li>Maintain accurate records, reporting logs and follow-up actions for pending cases, customer applications, escalations and audit reference.</li></ul><p><strong>Skills and Experience</strong></p><br><ul><li>Good understanding of business banking customer onboarding, digital acquisition processes and customer due diligence requirements.</li><li>Knowledge of banking policies, procedures, governance standards, compliance expectations and regulatory requirements related to account opening.</li><li>Strong attention to detail with the ability to review customer information, documentation and queries accurately within defined timelines.</li><li>Ability to coordinate effectively with internal stakeholders including relationship managers, Tanfeeth, compliance, HRA, branches and technology teams.</li><li>Strong communication skills with the ability to draft clear customer emails and manage follow-ups, escalations and complaints professionally.</li><li>Analytical mindset with the ability to identify process gaps, support change initiatives and recommend improvements to enhance customer experience and operational efficiency.</li><li>Self-motivated team player with the ability to deliver high-quality work, manage assigned tasks and support transformation initiatives.</li></ul><p><span><strong>There’s never been a better time to join Emirates NBD.&nbsp;</strong></span></p><br><p><span>We’re one of the region’s most recognizable brands. We’re banking innovation leaders. We’re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.</span></p><br><p><span>At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.&nbsp;</span></p><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>