وظائف كول سنتر في الإمارات

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br></span><p><span>• &nbsp; &nbsp;Call Handling: Answering inbound calls promptly, professionally, and following scripts or guidelines to provide information, handle complaints, or process orders.</span><br><span>• &nbsp; &nbsp;Customer Support &amp; Resolution: Resolving issues, navigating customers through troubleshooting, processing returns, and offering, and, in some cases, providing product/service information.</span><br><span>• &nbsp; &nbsp;Data Management: Recording detailed, accurate notes on customer accounts in CRM systems during or immediately after conversations.</span><br><span>• &nbsp; &nbsp;Escalation Management: Identifying complex or high-priority issues that require escalation to supervisors or specialized departments.</span><br><span>• &nbsp; &nbsp;Outbound Communication: Making calls for follow-ups, service updates, or surveys.</span><br><span>• &nbsp; &nbsp;Performance Metrics: Meeting key performance indicators (KPIs) such as average handle time (AHT), customer satisfaction (CSAT) scores, and call volume targets.&nbsp;</span></p><br><br> <p><span><strong>Customer Service. Sales. Process &amp; Operations. Reporting</strong></span><br><span>• &nbsp; &nbsp;Provide clients with exceptional telephone-based customer services</span><br><span>• &nbsp; &nbsp;Seamlessly manage the inbound and outbound call service experience (as applicable) adhering to defined targets and set KPI’s</span><br><span>• &nbsp; &nbsp;Ensure end to end resolution of queries within the specified turnaround time&nbsp;</span><br><span>• &nbsp; &nbsp;Be a process expert and help clients understand banking products, value added solutions and digital service options in a way that promotes enthusiasm and true comprehension.</span><br><span>• &nbsp; &nbsp;Proactively identify customer needs to offer additional services and sales opportunities, including cross-selling, referrals, and new business prospects, while ensuring targets are met without engaging in misselling.</span><br><span>• &nbsp; &nbsp;High awareness and adherence to Risk management, regulatory and compliance guidelines.</span><br><span>• &nbsp; &nbsp;Have accuracy and attention to detail and document client interactions in accordance with data confidentiality standards.</span><br><span>• &nbsp; &nbsp;Ability to identify potential disputes/ escalations/trends/process gaps and highlight the same.</span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>Risk Management</strong></span><br><span>• &nbsp; &nbsp;Ensure compliance with anti-money laundering policies and local regulations.</span><br><span>• &nbsp; &nbsp;Follow Departmental Operating Instructions for timely and accurate processing.</span><br><span>• &nbsp; &nbsp;Continuously enhance productivity to meet standards.</span><br><span>• &nbsp; &nbsp;Uphold company values consistently.</span><br><span>• &nbsp; &nbsp;Adhere to all relevant rules, regulations, and policies.</span></p><br><br> <p><span><strong>Regulatory &amp; Business Conduct&nbsp;</strong></span><br><span>• &nbsp; &nbsp;Display exemplary conduct and live by the Group’s Values and Code of Conduct.&nbsp;</span><br><span>• &nbsp; &nbsp;Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• &nbsp; &nbsp;Lead the Client care Centre operations to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; The Right Environment.</span><br><span>• &nbsp; &nbsp;Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><span>• &nbsp; &nbsp;Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)</span></p><br><br><b>Skills and Experience</b> <br><p><span>• &nbsp; &nbsp;Team management</span><br><span>• &nbsp; &nbsp;Leadership, Analytical and Interpersonal skills</span><br><span>• &nbsp; &nbsp;Strong communication skills including good grammar and articulation</span><br><span>• &nbsp; &nbsp;Ability to work under pressure and multitask</span><br><span>• &nbsp; &nbsp;Manage conflicts and solve problems</span><br><span>• &nbsp; &nbsp;Good listening skills</span></p><br><br><b>Qualifications</b> <br><p><span>• &nbsp; &nbsp;Graduate</span><br><span>• &nbsp; &nbsp;Prior Customer Service/Sales experience (based on the role)</span><br><span>• &nbsp; &nbsp;Strong verbal and written communication, negotiation, and interpersonal skills</span><br><span>• &nbsp; &nbsp;Proficient in Excel and adept at navigating multiple systems.</span><br><span>• &nbsp; &nbsp;Agility in responding efficiently and effectively in a dynamic work environment.</span><br><span>• &nbsp; &nbsp;Accountability, Accuracy, and attention to detail</span><br><span>• &nbsp; &nbsp;Proactive and willing to contribute to an international and diverse work culture.</span><br><span>• &nbsp; &nbsp;Has to be very skilled in English spoken and writing skills; Arabic speaking skills will be an advantage &nbsp;</span><br><span>• &nbsp; &nbsp;Should have both Arabic and English speaking skills&nbsp;</span><br><span>• &nbsp; &nbsp;Soft Skills: High levels of empathy, active listening, and conflict resolution skills to handle, for instance, difficult or, on the other hand, dissatisfied customers.</span><br><span>• &nbsp; &nbsp;Technical Proficiency: Ability to multitask and use computer systems, including CRM software and, of course, telephony tools.</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><b>Do the right thing</b>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Overview Of The Role:</b></p><p><br></p><ul><li>The Tenant Relations Executive is responsible for fostering positive tenant relationships and ensuring efficient operations within the mall. This role includes managing work permits, coordinating with tenants on mall procedures, facilitating tenant engagement in marketing activities, and ensuring compliance with operational standards. The executive will also oversee various aspects of tenant communications, inspections, and administrative support, contributing to the overall reputation and smooth operation of the Arabian Center.</li></ul><p><br></p><p><b>What You Will Do:</b></p><p><br></p><p>Work Permit Management</p><p><br></p><ul><li>Approve work permits related to maintenance, display, and merchandising inside shops.</li><li>Follow up with tenants and Operations Team to close open work permits.</li><li>Daily dispatch of approved work permits before close of business hours.</li><li>Ensure NOC are sent to all retailers upon request.</li></ul><p><br></p><p>Tenant Relations</p><p><br></p><ul><li>Correspond with tenants regarding mall events, timings, operational policies, and compliance.</li><li>Support outstanding tenant payments and follow-ups.</li><li>Conduct pre-opening meetings for new retailers and exit procedures for closing retailers in coordination with leasing.</li><li>Engage tenants in marketing programs and mall events.</li><li>Conduct weekly and spot inspections with tenants to ensure industry best practices.</li><li>Conduct back of house inspections with security and Ops to prevent hazards.</li></ul><p><br></p><p>Reporting and Coordination</p><p><br></p><ul><li>Submit monthly reports such as sales, OCR, performance, and sales vs footfall analyses.</li><li>Prepare and submit sales budgeting and forecasts.</li><li>Stay in regular communication with tenants via newsletters, memos, and meetings.</li><li>Follow up with tenants to submit audited sales in coordination with finance.</li><li>Maintain up-to-date compliance documents and tenant data.</li><li>Identify and support bottom-performing retailers with action plans in coordination with Marketing.</li></ul><p><br></p><p>Financial and Administrative Support</p><p><br></p><ul><li>Support FM &amp; Finance departments on outstanding payments like AMC, AR, and utility bills.</li><li>Facilitate tenant exit processes and pre-opening processes linking various departments.</li><li>Ensure tenant compliance and performance reports are submitted timely.</li><li>Arrange meetings with tenants to maintain strong relationships.</li><li>Update tenant performance trackers and support low-performing tenants.</li><li>Manage and escalate nonroutine job requests for timely resolution.</li></ul><p><br></p><p>Inspection and Administration</p><p><br></p><ul><li>Conduct weekly inspections with HSE officer, Security Team, and Operations to ensure policy adherence.</li><li>Conduct weekly inspections for F&amp;B outlets and biweekly inspections for other stores.</li><li>Issue and manage job requests for tenants as needed, ensuring prompt approval of routine requests.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills To Be Successful:</b></p><p><br></p><ul><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and time management abilities.</li><li>Proficiency in handling administrative tasks and reports.</li><li>Ability to conduct inspections and enforce compliance efficiently.</li></ul><p><br></p><p><b>What Qualifies You For The Role:</b></p><p><br></p><ul><li>Graduation in any degree.</li><li>Fluency in English.</li><li>3-5 years of relevant experience in coordination and follow-ups, preferably in a shopping center.</li><li>Skills in internal and external coordination.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Center of Interdisciplinary Data Science and Artificial Intelligence (CIDSAI) at NYU Abu Dhabi seeks to recruit a highly motivated Post-Doctoral Associate to work on topics in the theoretical foundations of data science and AI.</p><br><br> <p><strong>Responsibilities:</strong></p><br><br> <ul> <li><span>Conduct research on automated reasoning and proof checker, AI-assisted collaboration.</span></li> <li><span>Develop and analyze algorithms for learning and optimization.</span></li> <li><span>Participate in collaborative research projects and mentoring.</span></li> <li><span>Contribute to academic publications, reports and seminars</span></li> </ul> <p>The selected candidate will be part of the Foundations Cluster of CIDSAI and will collaborate closely with Professor Saurabh Ray, and Professor Pierre Youssef. We are particularly interested in candidates with a strong mathematical background and expertise in one or more of the following areas:</p><br><br> <ul> <li>High-dimensional probability and concentration/functional inequalities</li> <li>Markov processes and stochastic analysis</li> <li>Theoretical analysis of neural networks and deep learning</li> <li>Foundations of reinforcement learning and bandit algorithms</li> <li>Mathematical and algorithmic perspectives on large language models</li> <li>Statistical learning theory and complexity analysis</li> <li>Automated theorem proving and formal methods</li> <li>Random matrix theory and its applications in modern AI systems</li> </ul> <p>Requirements: PhD in Mathematics, Computer Science or related fields, with no more than five years post-receipt of PhD.</p><br><br> <p>The appointment is for two years, with the possibility of renewal.</p><br><br> <p>The terms of employment are very competitive and include housing and educational subsidies for children. Applications will be accepted immediately and candidates will be considered until the position is filled.</p><br><br> <p>To be considered, all applicants must submit a cover letter, curriculum vitae, transcript of degree, a maximum three pages summary of research accomplishments and interests, and at least 2 letters of recommendation, all in PDF format.<br>Further questions may be directed to Professor Pierre Youssef at yp27@nyu.edu.</p><br><br> <br> <p><strong>About NYU Abu Dhabi</strong></p><br><br> <p>https://nyuad.nyu.edu/en/</p><br><br> <p>NYU Abu Dhabi is the first comprehensive liberal arts and research campus in the Middle East to be operated abroad by a major American research university. Times Higher Education ranks NYU among the top 30 universities in the world, making NYU Abu Dhabi the highest-ranked university in the UAE and MENA region. NYU Abu Dhabi has integrated a highly selective undergraduate curriculum across the disciplines with a world center for advanced research and scholarship. The university enables its students in the sciences, engineering, social sciences, humanities, and arts to succeed in an increasingly interdependent world and advance cooperation and progress on humanity’s shared challenges. NYU Abu Dhabi’s high-achieving students have come from over 120 countries and speak over 100 languages. Together, NYU's campuses in New York, Abu Dhabi, and Shanghai form the backbone of a unique global university, giving faculty and students opportunities to experience varied learning environments and immersion in other cultures at one or more of the numerous study-abroad sites NYU maintains on six continents. </p><br><br> <p>NYUAD is committed to upholding a culture of non-discrimination, anti-harassment, dignity, and mutual respect; providing equal access and opportunity; and fostering academic excellence in learning, research, and teaching.</p><br><br> <p>Students are drawn from among the world’s best. They are bright, intellectually passionate, and committed to building a campus environment anchored in mutual respect, understanding, and care. The NYUAD undergraduate student body has garnered an impressive record of scholarships, graduate-school admissions, and other global honors. Graduate education is an area of growth for the University; the current graduate student population of over 100 students is expected to expand in the next decade as doctoral programs are developed.</p><br><br> <p><strong>Working for NYUAD</strong></p><br><br> <p>At NYUAD, we recognize that Abu Dhabi is more than where you work; it’s your home. In order for research staff to thrive, we offer a comprehensive benefits package. This starts with a generous relocation allowance; educational assistance for your dependents; access to health and wellness services; and more. NYUAD is committed to research staff success throughout the academic trajectory, providing support for ambitious and world-class research projects and innovative, interactive teaching approaches. Support for dual-career families is a priority.</p><br><br> <p>Visit our website for more information on benefits for you and your dependents.</p><br><br> <p>NYUAD is an equal-opportunity employer. We welcome applications from all qualified candidates and seek individuals who will contribute to the excellence and vibrancy of our academic community.</p><br><br> <p>Applications are welcome from all qualified candidates. In line with UAE regulations, Emirati candidates are encouraged to apply.</p><br><br> <p><strong>Join NYU Abu Dhabi, an exceptional place for exceptional people.</strong></p><br><br> <p>NYUAD values belonging and respect; such principles are fundamental to the university’s commitment to excellence. NYUAD is an equal-opportunity employer. We welcome applications from all qualified candidates and seek individuals who will contribute to our vibrant, multidisciplinary research and teaching community. Multidisciplinary research and exceptional teaching in a global campus community are hallmarks of the University’s mission.</p><br><br> <p>@WorkAtNYUAD</p><br><br><br> </div>

Responsibilities<br><br>About the Team<br><br>The LIVE team is dedicated to optimizing all aspects of Tik Tok LIVE. From content strategy, monetization, gifting, features, and data analysis to creator education, campaigns, and supporting agencies, we ensure a fun and safe space for all our LIVE users. Our mission is to drive growth, improve operational efficiency, and foster positive experiences for creators and agencies alike.<br><br>We’re seeking a highly motivated Center of Excellence Intern to support the Tik Tok LIVE MENAT team in building data-driven strategies, analyzing operational performance, codifying best practices, and driving cross-functional alignment.<br><br>This role is ideal for an analytical , and impact driven professional who is passionate about LIVE ecosystem, Creator ecosystem, and operational efficiency.<br><br>As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests<br><br>Successful candidates must be able to commit to at least 6 month long internship period. Applications will be reviewed on a rolling basis - we encourage you to apply early.<br><br>Performance Analytics and Insights<br><br> Build dashboards and recurring reports to track LIVE health metrics Run deep dives on program performance, creators, formats, and campaigns; identify opportunities and risks. Conduct A/B test readouts; summarize insights into clear recommendations.<br><br>Best Practices and Playbooks<br><br> Consolidate learnings into concise playbooks for Creator Network maintenance and upgrade, and LIVE Creator optimization Maintain a knowledge base of SOPs, checklists, and process maps; ensure version control and discoverability.<br><br>Program Management Support<br><br> Assist in planning and tracking CoE initiatives across MENAT. Coordinate cross-functional inputs, define milestones, and monitor OKRs. Support pilots and scale-up efforts for new formats, tools, or operational processes.<br><br>Tooling and Automation<br><br> Design and enhance internal dashboards and templates to drive efficiency, and streamline workflows.<br><br>Stakeholder Enablement<br><br> Prepare GTMs, briefs, and post-mortems for internal teams. Synthesize complex information into crisp, actionable narratives for leadership.<br><br>Qualifications<br><br>Minimum Qualifications:<br><br> Currently pursuing or recently completed a Bachelor’s or Master’s degree in a relevant field (Business, Economics, Data/Stats, Engineering, Information Systems or Media) Strong analytical skills; comfortable with data manipulation and interpretation. Proficiency with spreadsheets and BI tools (e.g., Excel/Google Sheets, SQL basics, Tableau/Looker/Power BI). Experience with Python/R is a plus. Excellent communication and documentation skills; ability to translate data into clear stories and playbooks. Structured thinker with high ownership, attention to detail, and a bias for action. Interest in LIVE streaming, creator economy, and digital content trends in MENAT. High oral and written fluency in English and Arabic required, Chinese/Turkish is a strong plus. Our team works with stakeholders from both the Middle East and globally and will be required to communicate effectively with them.<br><br>Job Information<br><br>About Tik Tok<br><br>Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.<br><br>Why Join Us<br><br>Inspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.<br><br>We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.<br><br>Diversity & Inclusion<br><br>Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Tik Tok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The role is responsible of identifying and implementing efficiency improvement, quality complaints reduction, Process enhancement and automation opportunities. You will focus on creating opportunities for various Designing and Prepress aspects, such as resource optimization, cost reduction, Innovation and technological advancement, efficiency improvement, customer engagement, quality control &amp; assurance, market research and trends, team’s building and process automation. Role is focused on various strategic aspects of the business, contributing to its success and competitiveness This position is a blend of technical expertise, creative vision, and effective leadership to drive success.</p><br><p>The position is responsible for resource planning and optimization, review and establish plans and strategies to uplift the department, training and mentoring the team, product development &amp; Innovation support, implementing and directing the production activities of the company in a designated area to achieve the department objectives. Leading the team by establishing goals and monitoring the growth and progress reports which is essential in determining potentials of the team in designing and prepress improvement. You should develop techniques to address the resource optimization targets, quality improvement and arrange technical trainings, expand to maintain the targeted objectives in order to uplift the day-to-day operation of the department.</p><br><p>Including but not limited to resource planning and acquiring, SOPs updating, efficiency improvement, cost reduction, quality improvement, technology advancement &amp; automation, technical presentation, product compliance and reporting to the management.</p><br><p><strong>Prepress Management:</strong></p><p>· Oversee and manage the prepress department, including staff, equipment, and workflow.</p><p>· Ensure the timely and accurate preparation of customer files for printing, including file checking, color management, and imposition.</p><p>· Collaborate with production teams to optimize printing processes, reduce errors, and enhance print quality.</p><p>· Stay updated on industry trends and technological advancements in prepress to recommend and implement improvements.</p><p><strong>Design and Creative Management:</strong></p><p>· Lead and manage a team of graphic designers and creative professionals.</p><p>· Coordinate design projects from concept to completion, ensuring alignment with customer requirements and brand guidelines.</p><p>· Review and approve design concepts, layouts, and proofs, ensuring they meet quality standards.</p><p>· Foster a creative and collaborative work environment, encouraging innovation and fresh design ideas.</p><p><strong>Customer Engagement:</strong></p><p>· Interact with clients to understand their design and prepress needs, providing expert guidance and solutions.</p><p>· Collaborate with sales and customer service teams to ensure customer satisfaction and project success.</p><p>· Handle customer feedback and resolve any issues related to design or prepress processes.</p><p><strong>Quality Assurance:</strong></p><p>· Implement and maintain quality control procedures to ensure error-free output in prepress and design work.</p><p>· Conduct regular checks and audits to verify compliance with quality standards.</p><p>· Troubleshoot and resolve technical issues related to prepress and design software and equipment.</p><p><strong>Resource Management:</strong></p><p>· Manage budgetary considerations for the prepress and design center, including equipment maintenance and software licenses.</p><p>· Monitor and allocate resources effectively to meet project deadlines and business goals.</p><p>· <strong>Quality Assurance:</strong> Ensuring the quality and accuracy of printed materials is critical in the printing and packaging industry. The manager is responsible for implementing and maintaining rigorous quality control procedures in both design and prepress activities. This contributes to customer satisfaction, minimizes errors, and reduces waste, thereby enhancing the company's reputation and competitiveness.</p><p>· <strong>Efficiency Improvement:</strong> Streamlining prepress processes and design workflows is essential to improve efficiency and reduce production time. The manager identifies bottlenecks, optimizes resource allocation, and implements technological advancements to enhance productivity. This strategic focus on efficiency can lead to cost savings and increased competitiveness.</p><p>· <strong>Innovation and Technology Adoption:</strong> Staying abreast of technological advancements in design, prepress, and printing is crucial. The manager should identify and recommend the adoption of new technologies, software, and equipment that can improve the company's capabilities, enhance print quality, and reduce production costs. Strategic investments in technology can provide a competitive edge.</p><p>· <strong>Customer Engagement:</strong> Collaborating closely with customers and sales teams, the manager helps understand client needs and preferences. By offering design and prepress solutions that align with customer requirements and market trends, the manager contributes to customer loyalty and repeat business, which is vital for long-term success.</p><p>· <strong>Cost Management:</strong> Managing the budget for design and prepress operations is part of the manager's role. This includes controlling expenses related to software licenses, equipment maintenance, and staffing. Effective cost management contributes to the company's profitability and strategic sustainability.</p><p>· <strong>Talent Development:</strong> Attracting and retaining skilled designers and prepress professionals is essential for consistent high-quality output. The manager is responsible for recruiting, training, and developing a talented team. A strategically focused approach to talent management ensures that the company maintains a competitive advantage in design and prepress capabilities.</p><p>· <strong>Market Research and Trends:</strong> Keeping an eye on market trends, consumer preferences, and competitors' offerings is crucial. The manager should provide insights into emerging design and packaging trends, helping the company adapt and innovate to meet changing market demands.</p><p>· <strong>Environmental Responsibility:</strong> As sustainability becomes increasingly important, the manager can play a strategic role in implementing eco-friendly design and printing practices. This not only aligns with corporate social responsibility but also meets the demands of environmentally conscious customers, opening up new market opportunities.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>· BS/BA as basic education, Degree in Graphic Design/Fine Arts, Printing or its equivalent.</p><p>· 10-15 years work experience in Offset Printing of mono cartons, production house, graphic designs and illustrations and similar capacity or role in a communication arts environment.</p><p>· Must have an extensive background in software design or hardware and graphic design related with a strong technical background in handling emerging technologies in new media.</p><p>· Software applications; Application / Hands on : Illustrator (2019 latest version)</p><p>o Adobe Photoshop</p><p>o Adobe Acrobat PDF</p><p>o Esko Viewer &amp; Esko 3D Viewer</p><p>o Must have an extensive background in graphic design related software and hardware.</p><p>· Understanding of Pre-press software (additional preference)</p><p>o Plato – for multi – ups</p><p>o Esko for trapping &amp; Checking</p><p>o Art Pro (old Version) for checking old files or Artpro+</p><p></p></section>

<p class="MsoNormal" style="direction:rtl;text-align:right;unicode-bidi:embed;" dir="RTL"><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Aptos;mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-bidi;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-latin;" lang="AR-SA"><strong>Educational Qualifications</strong></span></span><span dir="LTR"><strong>:</strong></span><br><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Aptos;mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-bidi;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-latin;" lang="AR-SA">Bachelor’s/Master’s degree in Human Resource Management</span></span></p><p class="MsoNormal" style="direction:rtl;text-align:right;unicode-bidi:embed;" dir="RTL"><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Aptos;mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-bidi;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-latin;" lang="AR-SA"><strong>Professional Experience</strong></span></span><span dir="LTR"><strong>:</strong></span></p><ul style="margin-top:0cm;" type="disc"><li class="MsoNormal" style="direction:rtl;margin-right:36.0pt;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;unicode-bidi:embed;" dir="RTL"><p style="text-align:right;"><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Aptos;mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-bidi;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-latin;" lang="AR-SA">Experience of at least 3 years with a master's degree</span></span></p></li><li class="MsoNormal" style="direction:rtl;margin-right:36.0pt;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;unicode-bidi:embed;" dir="RTL"><p style="text-align:right;"><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Aptos;mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-bidi;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-latin;" lang="AR-SA">Experience of at least 5 years with a bachelor’s degree in a related field</span></span></p></li></ul><p class="MsoNormal" style="direction:rtl;text-align:right;unicode-bidi:embed;" dir="RTL"><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Aptos;mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-bidi;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-latin;" lang="AR-SA"><strong>Skills and Expertise</strong></span></span><span dir="LTR"><strong>:</strong></span></p><ul style="margin-top:0cm;" type="disc"><li class="MsoNormal" style="direction:rtl;margin-right:36.0pt;mso-list:l1 level1 lfo2;tab-stops:list 36.0pt;unicode-bidi:embed;" dir="RTL"><p style="text-align:right;"><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Aptos;mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-bidi;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-latin;" lang="AR-SA">Proficiency in basic data analysis and reporting</span></span><span dir="LTR">.</span></p></li><li class="MsoNormal" style="direction:rtl;margin-right:36.0pt;mso-list:l1 level1 lfo2;tab-stops:list 36.0pt;unicode-bidi:embed;" dir="RTL"><p style="text-align:right;"><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Aptos;mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-bidi;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-latin;" lang="AR-SA">Knowledge of general administrative practices and operational coordination</span></span><span dir="LTR">.</span></p></li><li class="MsoNormal" style="direction:rtl;margin-right:36.0pt;mso-list:l1 level1 lfo2;tab-stops:list 36.0pt;unicode-bidi:embed;" dir="RTL"><p style="text-align:right;"><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Aptos;mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-bidi;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-latin;" lang="AR-SA">Ability to conduct training needs analysis</span></span><span dir="LTR"> (TNA) </span><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Aptos;mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-bidi;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-latin;" lang="AR-SA">and identify competency gaps</span></span><span dir="LTR">.</span></p></li><li class="MsoNormal" style="direction:rtl;margin-right:36.0pt;mso-list:l1 level1 lfo2;tab-stops:list 36.0pt;unicode-bidi:embed;" dir="RTL"><p style="text-align:right;"><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Aptos;mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-bidi;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-latin;" lang="AR-SA">Experience in training operations and learning centers management</span></span><span dir="LTR">.</span></p></li><li class="MsoNormal" style="direction:rtl;margin-right:36.0pt;mso-list:l1 level1 lfo2;tab-stops:list 36.0pt;unicode-bidi:embed;" dir="RTL"><p style="text-align:right;"><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Aptos;mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-bidi;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-latin;" lang="AR-SA">Skill in planning, delivering, and evaluating training programs</span></span><span dir="LTR">.</span></p></li><li class="MsoNormal" style="direction:rtl;margin-right:36.0pt;mso-list:l1 level1 lfo2;tab-stops:list 36.0pt;unicode-bidi:embed;" dir="RTL"><p style="text-align:right;"><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Aptos;mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-bidi;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-latin;" lang="AR-SA">Capability in developing and managing individual development plans</span></span><span dir="LTR"> (IDPs).</span></p></li><li class="MsoNormal" style="direction:rtl;margin-right:36.0pt;mso-list:l1 level1 lfo2;tab-stops:list 36.0pt;unicode-bidi:embed;" dir="RTL"><p style="text-align:right;"><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Aptos;mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-bidi;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-latin;" lang="AR-SA">Experience in instructional design and curriculum development</span></span><span dir="LTR">.</span></p></li><li class="MsoNormal" style="direction:rtl;margin-right:36.0pt;mso-list:l1 level1 lfo2;tab-stops:list 36.0pt;unicode-bidi:embed;" dir="RTL"><p style="text-align:right;"><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Aptos;mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-bidi;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-latin;" lang="AR-SA">Understanding of the organization’s context and operating environment</span></span><span dir="LTR">.</span></p></li></ul>

About the Role The Contact Centre Agent will be responsible for managing customer interactions and ensuring a high level of satisfaction through effective communication and problem-solving.<br>Responsibilities Answer incoming calls and respond to customer inquiries professionally Make outbound calls for follow-ups when needed Provide accurate and complete information using company tools Handle complaints calmly and offer solutions within set timelines Keep records of interactions, process customer accounts, and file documents Follow company procedures and guidelines Escalate issues to the right department when necessary Meet individual performance targets and support overall team goals<br>Qualifications High school diploma or equivalent; further education is a plus.<br>Required Skills Fluency in Arabic and English (spoken and written)<br>Preferred Skills Experience in a customer service role Strong communication and interpersonal skills

Job Location:<br><br>NH Collection Dubai The Palm<br><br>NH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great attention to stimulating details that create truly memorable moments.<br><br>We welcome business travellers, friends, and couples seeking premium service, and we craft experiences centred on wellbeing, gastronomy, culture, and pure indulgence. If you are passionate about creating those extraordinary moments for every guest, NH Collection is the place to do it. Feel the extraordinary.<br><br>To provide efficient, professional, and personalized assistance to guests through telephone and other communication channels, ensuring all requests and inquiries are handled promptly and in line with NH Collection service standards.<br><br>Key Responsibilities<br><br>Answer all incoming guest calls promptly, professionally, and courteously. Handle guest inquiries, requests, and complaints and ensure appropriate follow-up. Coordinate guest requests with Housekeeping, Engineering, Front Office, Food & Beverage, and other departments. Record and track guest requests accurately to ensure timely completion. Provide accurate information about hotel facilities, services, restaurants, operating hours, and promotions. Handle wake-up calls, messages, and other guest communication requirements. Assist with internal and external telephone calls and correctly transfer calls when required. Follow up with guests to ensure requests have been completed to their satisfaction. Recognize and escalate urgent or sensitive guest concerns to the appropriate supervisor or manager. Maintain guest confidentiality and handle all information professionally. Maintain excellent telephone etiquette and communication standards at all times. Support the Front Office team in delivering a seamless and memorable guest experience.<br><br>Qualifications & Experience<br><br>Previous experience in Guest Services, Front Office, Telephone Operator, or a similar hotel role is preferred. Excellent telephone etiquette and communication skills. Strong customer service and problem-solving skills. Ability to multitask and work effectively in a fast-paced environment. Good computer skills; knowledge of hotel systems is an advantage. Fluent in English; additional languages are an advantage. Flexible to work shifts, weekends, and public holidays.<br><br>If you enjoy connecting with people and creating memorable first impressions, we would love to hear from you.<br><br>Join NH Collection Dubai The Palm and Feel the Extraordinary!<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>JOB TITLE:</strong></p><br><br><p>Customer Service Coordinator | Asset Management Business | Majid Al Futtaim&nbsp;</p><br><br><p><strong>ROLE SUMMARY:</strong></p><br><br><p>The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific Majid Al Futtaim Mall. Mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk, ensuring that all customer service-related activities are carried out in accordance with the process and procedures, and the services provided are of the highest-level standards to ensure effortless, unforgettable, and sensorial customer experience.&nbsp;</p><br><br><p><strong>ROLE PROFILE:</strong></p><br><br><ol><li>Maintain up to date knowledge of the AMBU operating assets (shopping centre’s) services, amenities/facilities, stores/locations, mall layout and any on-going/upcoming promotional activities, to ensure a smooth day to day functioning of the Customer Service Info desks.</li><li>Ensure smooth day to day operations of the Customer Service Information Desk under the direction and guidance of Supervisor and Team leader and in accordance with the established Customer Service processes and procedures.</li><li>Assist the customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person) and performing other shopping malls specific duties as assigned.</li><li>Handle and resolve all customer complaints received in accordance with the established Customer Service policies and procedures with the utmost courtesy and professionalism and as per established Customer Service guidelines / procedures within agreed Service Level Agreement.</li><li>Responsible to execute Gift Card program in the assigned operating assets and ensure that all payment handling by the Customer Service Team is in accordance with the prescribed policies and procedures</li></ol><p><strong>REQUIREMENTS:</strong></p><br><br><ul><li>High school diploma or equivalent required</li><li>2+ years’ work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry in GCC or abroad.</li></ul><p><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Key Responsibilities</p><ul> <li>Support the development, implementation, and evaluation of HR Centers of Excellence initiatives and programs.</li> <li>Assist in managing talent management processes, including succession planning, talent reviews, and high-potential employee programs.</li> <li>Coordinate and support the annual performance management cycle.</li> <li>Analyze workforce and HR data to provide actionable insights and recommendations.</li> <li>Contribute to the design and enhancement of policies, frameworks, and processes related to talent and organizational effectiveness.</li> <li>Monitor HR metrics, KPIs, and dashboard reporting to measure program effectiveness.</li> <li>Collaborate with stakeholders across the organization to support strategic people initiatives.</li> <li>Support employee engagement, recognition, and culture enhancement programs.</li> <li>Conduct benchmarking and research on HR best practices and industry trends.</li> <li>Develop reports, presentations, and business cases for leadership review.</li></ul>Qualifications<ul> <li>Bachelor's Degree in Human Resources, Business Administration, Psychology, or a related field.</li> <li>Master's degree or professional HR certification (CIPD, SHRM, HRCI) is preferred.</li></ul>Experience<ul> <li>3 to 5 years of experience in Human Resources, Talent Management, Organizational Development, Performance Management, or HR Analytics.</li> <li>Experience within healthcare or large, complex organizations is preferred.</li></ul>Knowledge &amp; Skills<ul> <li>Strong understanding of talent and performance management frameworks.</li> <li>Excellent analytical and data interpretation skills.</li> <li>Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.</li> <li>Strong stakeholder management and communication skills.</li> <li>Ability to manage multiple projects and deadlines effectively.</li> <li>Knowledge of HR best practices, organizational development, and employee lifecycle management.</li> <li>Strong problem-solving and continuous improvement mindset.</li></ul><br> </div>